WO2017170855A1 - Queue management system, management server, and program - Google Patents

Abstract

Provided is a queue management system, comprising: a management server which receives attendee information which an entry acceptance terminal has acquired and issues an attendee ID, and which transmits the attendee ID to the entry acceptance terminal and causes same to output an identification code; a queue acceptance terminal which is positioned at an exhibitor's booth, accepts a new queuing input operation together with a reading-in of the identification code, and transmits an exhibitor ID and the attendee ID which corresponds to the identification code; and a status management terminal which is positioned at the booth, generates status change information based on a queuing status change operation, and transmits same together with the attendee ID and the exhibitor ID. On the basis of the attendee ID and the exhibitor ID which are transmitted from the queue acceptance terminal, the management server carries out a new queuing registration, and changes the queuing status on the basis of the status change information which is transmitted from the status management terminal.

Description

Order management system, management server and program Cross-reference of related applications

This application is based on Japanese Application No. 2016-71128 filed on Mar. 31, 2016, the contents of which are incorporated herein by reference.

The present invention relates to a management technique for managing customer turnover at event venues such as exhibitions and trade fairs.

Traditionally, at event venues such as exhibitions and trade fairs, visitors are given name holders, put their own business cards, and instruct them to go around the venue around their necks. This allows exhibitors at the event to identify whether the visitors to their booth are ordinary visitors or related parties, and by collecting the visitors' business cards Collect information.
In addition, in each booth, when the crowd is crowded with visitors, the entrance restriction of visitors and the management of waiting for the turn are individually performed.

As a technology related to information gathering of visitors at an event venue, Patent Document 1 discloses that an event visitor carrying a portable device receives an event while operating the portable device to present event-related information. An operation content information management system is disclosed in which an event provider collects operation content information output from a portable device.

In addition, as a technology related to waiting for customers, Patent Document 2 discloses a counter transaction reception system equipped with a slip issuing terminal that allows a customer to select a transaction item at a financial institution and prints and issues a slip corresponding to the transaction item. A system is disclosed.

JP 2002-230212 A Japanese Patent Laid-Open No. 2002-207885

Exhibitors have many tasks such as providing guidance and explanations to visitors who visit the booth and managing exhibits and distribution. Therefore, it is a heavy burden to manage the waiting time of visitors in addition to these tasks. In addition, when the booth is crowded, business cards cannot be received from visitors, and the collection of visitor information may be leaked. It is also inefficient for visitors to wait in line at individual booths.

The present invention has been made in view of the circumstances described above, and is an order in which it is possible to reliably collect the visitor information and to efficiently manage the waiting order for both the exhibitor and the visitors. An object is to provide a management system, a management server, and a program.

An order management system according to one aspect of the present invention includes an entrance reception terminal, a booth terminal, and a management server, and manages a waiting order of visitors at each booth in a venue provided with a plurality of booths. including. The admission receiving terminal includes a means that is provided in the first area and receives information on the visitor from the visitor and transmits it to the management server. The management server has received information on the visitors from the attendee information database for storing information on the visitors, an order management database for managing information on the waiting order of the visitors in each booth, and the admission reception terminal. In response, the means for issuing the visitor identification information for identifying the visitor, registering the received information related to the visitor in the visitor information database in association with the visitor identification information, In order to output an identification code corresponding to the visitor identification information to the admission reception terminal or the visitor terminal of the visitor, the visitor identification information or the identification code is transmitted to the admission reception terminal or the visitor terminal Means. A booth terminal is provided in each of the plurality of booths, and a reader device that can read an identification code presented by a visitor, and accepts a new turn waiting by reading the identification code by the reader device and is read. And a means for transmitting, to the management server, waiting-listed registration information including visitor identification information corresponding to the identification code and exhibitor identification information for identifying exhibitors in the booth. The management server further manages means for registering the registration information received from each of the plurality of booth terminals in the order management database, and the waiting order of the visitors in each booth based on the order management database. An exhibitor represented by the exhibitor identification information included in the registration information, and information related to the visitor registered in the visitor information database in association with the visitor identification information included in the registration information Means for making it accessible to
Is included.

Further, in the order management system, the information managed by the order management database includes information on the status of waiting for order, and the status of waiting for order includes the first status indicating that the order has not arrived, and the order has arrived. The management server includes a second status indicating that the visitor is being called and a third status indicating that the called visitor has been guided to the booth, and the management server includes: A history information database that registers and associates the visitor identification information with the exhibitor identification information of the exhibitor of the booth visited by the visitor, and the management server receives the status change received from the booth terminal If the information is information for changing the status of waiting in order to the third status, the status change information A place identification information and the exhibitor identification information may be registered in the history information database.

The booth terminal accepts an input operation accompanied by reading of the identification code by the reader device, and associates the visitor identification information corresponding to the identification code with the exhibitor identification information registered in the booth terminal. The management server may further include a visit reception function for transmitting to the server, and the management server may register the visitor identification information and the exhibitor identification information received from the booth terminal in the history information database.

Further, in the order management system, the management server searches the order management database based on the visitor identification information, and thereby extracts a status waiting unit associated with the visitor identification information. May further be included.

In the order management system, the management server extracts visitor identification information associated with the exhibitor identification information from the history information database, and the visitor information database is based on the extracted visitor identification information. It is possible to further include a visitor information extraction unit that extracts visitor information by searching for.

The management server according to another aspect of the present invention is a management server for managing waiting for visitors at each booth in a venue connected to an entrance reception terminal and a plurality of booth terminals via a network. Includes servers. The entrance reception terminal is provided in the first area, and includes receiving information related to the visitor from the visitor. The booth terminal is provided in each of a plurality of booths, a reader device capable of reading the identification code presented by the visitor, and accepting a new turn waiting by reading the identification code by the reader device, the read Means for transmitting the waiting-listed registration information including the visitor identification information corresponding to the identification code and the exhibitor identification information for identifying the exhibitor of the booth. Here, the management server includes a visitor information database for storing information related to the visitors, an order management database for managing information related to waiting for the attendees in each booth, and information related to the visitors from the entrance reception terminal. In response to receiving the visitor, issuing visitor identification information for identifying the visitor, and registering the received information related to the visitor in the visitor information database in association with the visitor identification information In order to output the identification code corresponding to the visitor identification information to the entrance reception terminal or the visitor terminal of the visitor, the visitor identification information or the identification code is output to the entrance reception terminal or the visitor. Means for transmitting to the terminal; and the registration information received from each of the plurality of booth terminals. Registered in the visitor information database in association with the visitor identification information included in the registration information, and means for managing the waiting time of the visitor in each booth based on the order management database. And means for making it possible for the exhibitor represented by the exhibitor identification information included in the registration information to view information related to the visitor.

According to another aspect of the present invention, a program issues and receives visitor identification information for identifying a visitor in response to receiving information related to a visitor from an entrance reception terminal. Registering information related to the visitor in the visitor information database that stores information related to the visitor in association with the visitor identification information, and an identification code corresponding to the visitor identification information to the admission reception terminal or the visitor To send the visitor identification information or the identification code to the admission reception terminal or the visitor terminal, and to identify by the reader device received from each of a plurality of booth terminals The registration information for the waiting order received by reading the code is used for the waiting for the attendees at each booth. Registering in the order management database for managing the information to be managed, managing the waiting order of the visitors in each booth based on the order management database, and relating to the visitor identification information included in the registration information The information related to the visitor registered in the visitor information database is made visible to the exhibitor represented by the exhibitor identification information included in the registration information.

According to the present invention, the visitor information acquired at the entrance reception terminal is stored in the management server, and the identification code corresponding to the visitor identification information issued when the visitor information is acquired is read by the reader device. As a result, the waiting for visitors in each booth is accepted, so that it is possible to manage the visitor information in association with the waiting for the visitors. Therefore, since visitor information can be collected reliably, processing errors using the visitor information can be suppressed. In addition, it is possible for both the exhibitor and the visitors to efficiently manage the waiting time.

It is a figure which shows schematic structure of the order management system which concerns on embodiment of this invention. It is the figure which illustrated the event hall where the order management system concerning the embodiment of the present invention is applied. It is a block diagram which shows the main structures of the tablet terminal used as an entrance reception terminal shown in FIG. 1, an exit reception terminal, a stage terminal, and a customer terminal. It is the figure which illustrated the mode switching window. It is a block diagram which shows the main structures of the tablet terminal used as a terminal for booths shown in FIG. It is a block diagram which shows the main structures of the management server which concerns on embodiment of this invention. It is the figure which illustrated the information stored in a visitor information database. It is the figure which illustrated the information stored in an exhibitor information database. It is the figure which illustrated the status management table stored in an order management database. It is the figure which illustrated the information stored in a history information database. It is a sequence diagram which shows the entrance reception operation | movement in the order management system which concerns on embodiment of this invention. It is the figure which illustrated the entrance reception screen displayed on the terminal for reception. It is the figure which illustrated the admission ticket printed on the slip. It is a figure which shows the example which displayed the entrance acceptance ticket on the screen of the visitor terminal. It is a sequence diagram which shows the booth visit reception operation | movement in the order management system which concerns on embodiment of this invention. It is the figure which illustrated the visit reception screen displayed on the terminal for booths (visit reception terminal) set to the visit reception mode. It is the figure which illustrated the visit reception completion screen displayed on a visit reception terminal. It is a sequence diagram which shows the new order waiting reception operation | movement in the order management system which concerns on embodiment of this invention. It is the figure which illustrated the order reception screen displayed on the terminal for booths (order reception terminal) set to the order reception mode. It is the figure which illustrated the identification code request | requirement screen displayed on an order reception terminal. It is the figure which illustrated the order reception completion screen displayed on an order reception terminal. It is the figure which illustrated the status management table to which the new turn waiting was added. It is the figure which illustrated the status operation screen displayed on the terminal for booths (status management terminal) set to status operation mode. It is a sequence diagram which shows status change operation | movement waiting for the order in the order management system which concerns on embodiment of this invention. It is the figure which illustrated the history information database with which booth visit information was registered. It is a sequence diagram which shows the reservation operation | movement in the order management system which concerns on embodiment of this invention. It is the figure which illustrated the reservation screen displayed on the terminal for stages. It is the figure which illustrated the reservation reception screen displayed on the terminal for stages. It is the figure which illustrated the reservation acceptance completion screen displayed on the terminal for stages. It is the figure which illustrated the warning screen displayed on the terminal for stages. It is the figure which illustrated the warning screen displayed on the terminal for stages. It is the figure which illustrated visitor status information. It is the figure which illustrated the visitor list according to exhibitor. It is the figure which illustrated the leaving reception screen displayed on a leaving reception terminal.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

Embodiment In this embodiment, as an event venue that manages waiting for a turn, an explanation will be given of an example of a venue facility for an exhibition where a plurality of booths and stages are provided. However, the present invention is not limited to this, and the order management according to the present invention The system can be applied to all occasions where visitors visit multiple booths and store openings at the venue, such as trade fairs, technical exchanges, joint job fairs, comic markets, and school festivals.

(1) Configuration of Embodiment FIG. 1 is a diagram illustrating a schematic configuration of an order management system 1 according to the present embodiment. FIG. 2 is a diagram illustrating an event venue to which the order management system 1 is applied.

The order management system 1 shown in FIG. 1 is a system that manages the waiting time of visitors to the event venue. As shown in the figure, the order management system 1 includes a management server 10 that manages the entire system, an entrance reception terminal 11 that is connected to the management server 10 via a communication network N, an exit reception terminal 12, A booth terminal 13, a stage terminal 14, and a customer terminal 15 are provided. A visitor terminal 16 carried by a visitor is also connected to the communication network N as needed.

As shown in FIG. 2, an entrance reception 3 is provided near the entrance (first area) of the event venue 2, and an exit reception 4 is provided near the exit of the event venue 2. In the event venue 2, there are a plurality of booths 5 where exhibitors such as companies and organizations exhibit, a stage 6 for exhibitors and guests to give lectures and presentations, and a corner table 7. Yes. In FIG. 2, two stages 6 are provided, and a plurality of chairs 8 for visitors are arranged in the vicinity of each stage 6.

One or more entrance reception terminals 11 are installed in the entrance reception 3 and are terminal devices for accepting entrance of visitors who enter the event venue 2. In addition, a printer that prints a voucher (admission receipt ticket) indicating that the admission has been received may be connected to the admission receiving terminal 11 by wire or wirelessly.
One or more exit acceptance terminals 12 are installed in the exit acceptance 4 and are terminal devices for accepting exits of visitors leaving the event venue 2.

One or more booth terminals 13 are installed in each booth 5 and are terminal devices for accepting visits and waiting for visitors to visit the booth.
One or more stage terminals 14 are installed in the vicinity of each stage 6, and are terminals for displaying schedules for lectures and presentations at stage 6 and accepting reservations for viewing these lectures and presentations. The booth terminal 13 and the stage terminal 14 are collectively referred to as a venue terminal.

The customer terminal 15 is a terminal device that is installed at each corner table 7 and displays information regarding the waiting status of the visitor and the booth 5 visited by the visitor by operating the visitor. .

The communication network N includes a communication network in which information can be transmitted and received among the management server 10, the entrance reception terminal 11, the exit reception terminal 12, the booth terminal 13, the stage terminal 14, and the customer terminal 15. The communication network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth, WiFi (Wireless Fidelity), other communication lines, or a combination thereof. Regardless of whether it is wired or wireless.

The entrance reception terminal 11, the exit reception terminal 12, the booth terminal 13, the stage terminal 14, and the customer terminal 15 are a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). Any terminal device that can exchange data with other communication devices via the communication network N can be used. In the present embodiment, by installing a dedicated application on the tablet terminal and switching the operation mode during the execution of this application, the tablet terminal can be used as an entrance reception terminal 11, an exit reception terminal 12, a booth terminal 13, and a stage use. Used as the terminal 14 or the customer terminal 15. Note that the tablet terminals used as these terminal devices may be the same model or different models.

FIG. 3 is a block diagram showing a main configuration of a tablet terminal used as the entrance reception terminal 11, the exit reception terminal 12, the stage terminal 14, and the customer terminal 15. As illustrated in FIG. 3, the tablet terminal 200 </ b> A includes a communication interface 210, an imaging unit (reader device) 220, an input unit 230, a display unit 240, a storage unit 250, and a processor 260.

The communication interface 210 is a hardware module for connecting the tablet terminal 200A to the communication network N and communicating with the management server 10 and other terminals on the communication network N. The communication interface 210 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

The imaging unit 220 is a camera built in the tablet terminal 200A. In the present embodiment, the imaging unit 220 is used as an information input device that images business cards brought by visitors or as a reader device that reads an identification code such as a two-dimensional code. In addition, when using a terminal device such as a personal computer that is not provided with the imaging unit 220 instead of the tablet terminal 200A, an external reader device that can read an identification code such as a two-dimensional code is used. Also good.

The input unit 230 is an input device such as various operation buttons and a touch panel 231 and receives various input operations on the tablet terminal 200A.
The display unit 240 is configured by, for example, a liquid crystal display, and displays information such as an operation screen for performing various input operations on the tablet terminal 200 </ b> A and a waiting state.

The storage unit 250 is a logical device provided by a storage area of a physical device, for example. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage unit 250 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

The storage unit 250 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 210. In addition to these various programs and various data, the storage unit 250 stores a visitor management application AP1 for managing visitors to the event venue 2 by being executed by the processor 260.

The processor 260 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage unit 250 to execute the program of the tablet terminal 200A. Centrally control each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

The function units realized by the processor 260 executing the visitor management application AP1 include an entrance reception mode execution unit 261, an exit reception mode execution unit 262, a status extraction mode execution unit 263, and a reservation reception mode execution unit. H.264 and a mode switching unit 265 for switching these modes to each other.

FIG. 4 is a diagram illustrating a mode switching window displayed on the display unit 240. As shown in FIG. 4, in the mode switching window M, a button m01 for selecting the entrance reception mode, a button m02 for selecting the exit reception mode, a button m03 for selecting the status extraction mode, A button m04 for selecting the reservation acceptance mode, a change button m05 for determining the change contents, and an operation button m06 for closing the mode switching window M are provided.

The mode switching operation is performed by a person having operation authority such as an event staff or an administrator. When the person having the operation authority inputs the correct facility ID and passcode to the tablet terminal 200A and succeeds in authentication, the mode switching unit 265 causes the display unit 240 to display the mode switching window M shown in FIG. When a person with operation authority operates the touch panel 231 to select any one of the entrance reception mode, the exit reception mode, the status extraction mode, and the reservation reception mode, and close the mode switching window M, the selected mode is displayed. It is set in the tablet terminal 200A.

<Admission mode>
The admission acceptance mode is a mode for accepting admission of visitors who enter the event venue 2. The tablet terminal 200 </ b> A set in the admission reception mode is installed in the admission reception 3 as the admission reception terminal 11. The admission receiving terminal 11 accepts an input operation of information related to visitors (hereinafter referred to as visitor information) such as name, affiliation (company name), contact information, etc., and transmits this visitor information to the management server 10 as well as management. Means are provided for executing a series of operations of printing out an identification code representing visitor identification information (hereinafter referred to as a visitor ID) issued by the server 10 on a slip (admission ticket). Alternatively, instead of the input reception terminal 11 printing out the identification code, the management server 10 or the input reception terminal 11 displays an image of the identification code on a terminal device (visitor terminal 16) such as a mobile phone or a smartphone carried by the visitor. And a means for causing the visitor terminal 16 to display a screen of the admission ticket including the identification code may be provided.

Here, the visitor ID may be composed only of numerals (visitor numbers), or may be a code such as alphabet or kana, or a combination of numerals and alphabet or kana. Even when the visitor number is used, it is not always necessary to use a serial number (in ascending order), and a randomly issued number may be used. As will be described later, the visitor ID is also used for a call waiting for a turn, and is preferably information that can be easily identified by the visitor.
The identification code representing the visitor ID may be in any form such as a barcode or a two-dimensional code as long as it can be read by the imaging unit 220.

<Exit reception mode>
The exit acceptance mode is a mode for accepting an exit of a visitor who leaves the event venue 2. The tablet terminal 200 </ b> A set in the exit acceptance mode is installed in the exit acceptance 4 as the exit acceptance terminal 12. The exit acceptance terminal 12 accepts an input of an operation for selecting temporary exit or exit, reads the identification code of the exiting exit by the imaging unit 220, and temporarily exits or exits together with the visitor ID corresponding to the identification code. A series of operations of transmitting exit information representing the information to the management server 10 is executed.

<Status extraction mode>
In the status extraction mode, information about the waiting status of visitors and information on booths visited by visitors (hereinafter collectively referred to as visitor status information) are displayed from the information stored in the management server. It is a mode to do. The tablet terminal 200 </ b> A set to the status extraction mode is installed as a customer terminal 15 anywhere in the event venue 2 (for example, the corner table 7). The customer terminal 15 reads the visitor identification code by the imaging unit 220, sends a visitor status information request together with the visitor ID corresponding to the identification code to the management server 10, and receives the visitor status received from the management server 10. Information is displayed on the display unit 240.

<Reservation acceptance mode>
The reservation acceptance mode is a mode for accepting reservations for lectures and presentations for which the time frame performed in stage 6 is determined. The tablet terminal 200 </ b> A set in the reservation acceptance mode is installed near the stage 6 as the stage terminal 14. The stage terminal 14 displays the schedule of the lecture and presentation at the stage 6, makes the attendee select a desired time frame by operating the touch panel 231, and reads the visitor's identification code by the imaging unit 220. And the reservation information which shows that the reservation in the selected time frame was received is produced | generated, and it transmits to the management server 10 with the visitor ID corresponding to an identification code. Here, the reservation information includes information such as the time slot of the selected time frame, the identification information of the stage 6, the exhibitor ID of the exhibitor who gives a lecture or presentation in the time frame, and the number of people who can accept (the number of seats). Is included.

FIG. 5 is a block diagram showing the main configuration of the tablet terminal used as the booth terminal 13. The hardware configuration of the tablet terminal 200 </ b> B used as the booth terminal 13 is the same as that of the tablet terminal 200 </ b> A shown in FIG. 3, and the applications stored in the storage unit 250 are different. Specifically, the storage unit 250 stores a booth management application AP2 for managing visitor visits to the booth where the booth terminal 13 is installed and waiting for a turn. Each booth terminal 13 is registered with exhibitor identification information (hereinafter referred to as exhibitor ID) for identifying the exhibitor of the booth 5 in which the booth terminal 13 is installed (exhibiting a booth management application). Including login with a user ID).

The functional units realized by the processor 260 executing the booth management application AP2 include a visit reception mode execution unit 266 for receiving visits to visitors and an order reception mode execution unit 267 for receiving waiting for visitors. And a status operation mode execution unit 268 for operating the waiting status, and a mode switching unit 269 for switching these modes to each other. The outline of the mode switching window and the mode switching operation are the same as those described with reference to FIG.

<Visit reception mode>
The visit acceptance mode is a mode that is set when a visitor can freely enter the booth 5 and observe it, such as when the booth 5 is relatively free. When the visitor visits the booth 5, the visit reception mode execution unit 266 reads the visitor's identification code by the imaging unit 220, and the visitor ID corresponding to the identification code and the exhibitor registered in the tablet terminal 200B. The ID is transmitted to the management server 10. Thereby, in the management server 10, information indicating that the visitor has visited the booth 5 is registered, and processing for enabling the exhibitor registered at the booth 5 to view the visitor information registered by the visitor is performed. Done.

<Order acceptance mode>
The order reception mode is set when visitors need to restrict entry, such as when the booth 5 is crowded with visitors, or when there are few staff who can respond, and can be operated by the visitors themselves. This is a mode for accepting an order waiting. Specifically, the order reception mode execution unit 267 displays the current waiting state such as the number of waiting people and the waiting time on the display unit 240. Further, the order reception mode execution unit 267 starts the order reception operation by operating the touch panel 231, reads the visitor's identification code by the imaging unit 220, and registers the visitor ID corresponding to the identification code in the tablet terminal 200 </ b> B. In association with the exhibited exhibitor ID, a means for transmitting to the management server 10 as registration information waiting for the turn is included. As a result, the management server 10 registers the waiting order of the visitors in the booth 5 and performs processing for allowing the exhibitor registered in the booth 5 to view the visitor information registered by the visitors. Is called.

<Status operation mode>
The status operation mode is a mode that is set when the entrance restriction of visitors is performed, and is a mode in which the status of the waiting queue is changed by operating the staff of the exhibitor who manages the booth 5. In detail, the status operation mode execution unit 268 displays the visitor ID registered in the waiting order and the waiting status on the display unit 240. Further, the status operation mode execution unit 268 receives a change in the status waiting for the turn by an operation on the touch panel 231, generates status change information indicating the change content, the visitor ID whose status is changed, and the tablet terminal The exhibitor ID registered in 200B is transmitted to the management server 10 together with the status change information. Thereby, in the management server 10, the status of waiting in turn in the booth 5 is changed.

Such a booth terminal 13 may be installed in one booth 5 and used while switching between the visit reception mode, the order reception mode, and the status operation mode. Alternatively, when the booth 5 is empty, only one booth terminal 13 set in the visit reception mode is used, and when the booth 5 is congested, the booth terminal 13 is switched to the sequential reception mode. The booth terminal 13 set in the status operation mode may be used separately. Of course, three booth terminals 13 may be prepared, and these booth terminals 13 may be set and used in the visit reception mode, the order reception mode, and the status operation mode, respectively.

FIG. 6 is a block diagram showing the main configuration of the management server 10. The management server 10 is configured by, for example, a computer having high arithmetic processing capability, and manages visitor information in cooperation with each terminal device connected via the communication network N by executing a predetermined program. A server function for managing the waiting in turn at each booth 5 is realized. Here, the number of computers constituting the management server 10 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N.

As illustrated in FIG. 6, the management server 10 includes a communication interface 110, a storage unit 120, and a processor 130.
The communication interface 110 is a hardware module for connecting to the communication network N and communicating with other terminals on the communication network N. The communication interface 110 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

The storage unit 120 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage unit 120 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

The storage unit 120 stores various programs including operating system programs and driver programs, and various data used during the execution of these programs. Specifically, the storage unit 120 includes a management program AP3 to be executed by the processor 130, a visitor information database DB1, an exhibitor information database DB2, an order management database DB3, and a history information database used during the execution of this program. DB4 is stored.

The visitor information database DB1 is a database in which visitor information transmitted from the admission reception terminal 11 is registered. As shown in FIG. 7, the visitor information database includes the visitor ID, the visitor's name, affiliation (company name), company address, job title, contact information (TEL, E-mail), etc. And classification information such as job type are registered. Or you may store the image itself of the business card which the visitor brought as personal information of the visitor. In addition, you may register the answer of the questionnaire to a visitor in visitor information database DB1.

Exhibitor information database DB2 is a database in which information related to exhibitors in each booth 5 (hereinafter referred to as exhibitor information) is registered. As shown in FIG. 8, exhibitor information database DB2 registers exhibitor ID and passcode, booth number, exhibitor's company name, company address, contact information, information on the person in charge at the event, and the like. Among these, exhibitor ID is identification information for specifying an exhibitor, and is registered in the booth terminal 13 used in the booth 5 allocated to each exhibitor. The exhibitor ID is used together with a pass code as an account for accessing the management server 10 from the exhibitor's terminal device.

Also, in the exhibitor information database DB2, a participation rank representing the exhibitor's qualification for exhibiting at the event is registered. The participation rank is represented, for example, by a symbol such as “gold, silver, normal” or a code such as “A, B, C”. The event organizer appropriately sets the participation rank based on the rank of the participation fee for the event, the number of continuous exhibitions to the event, and the like. The participation rank is used when giving an exhibitor a privilege related to the event. Although the content of a privilege is not specifically limited, As an example, providing a difference in the range which can access the information registered into visitor information database DB1 is mentioned. As a specific example, an exhibitor with a participation rank of gold can access all the visitor information related to the visitors who visited the booth 5 of the company. An exhibitor with a participation rank of silver has contact information of the visitors in the visitor information. Exhibitors whose access to the destination is restricted and the participation rank is normal can be set such that only the name and company name of the visitor information can be accessed.

The order management database DB3 is a database for managing the order waiting in each booth 5. As shown in FIG. 9, the order management database DB3 stores status management tables L1, L2,... For each exhibitor identified by the exhibitor ID. In each status management table L1, L2,..., The attendee's name and contact information (mobile number, e-mail address), etc., as well as the visitor ID, reception time, and waiting status registered for waiting are registered. Information is registered.

Further, a table (reservation table) for managing reservations in stage 6 may be further stored in the order management database DB3. In this case, in the reservation table, the stage 6 identification information, the time frame of the lecture or presentation, the exhibitor ID of the exhibitor in charge of the time frame, the visitor ID registered for the reservation, the contact information of the visitor, the remaining Information such as the number of seats is registered.
Alternatively, information related to the reservation in stage 6 may be centrally managed together with the waiting in the status management tables L1, L2,.

Here, in the waiting status in the present embodiment, “uninvoked” (first status), which is a state where the order of the visitors has not yet arrived, and the attendees are called after the order has arrived. There is a state of “calling” (second status) and a “guided” state (third status) in which the calling visitor is guided into the booth 5. The waiting statuses are not limited to these, and can be set as appropriate according to the form of each booth 5, the intention of the exhibitor or event organizer, and the like.

The history information database DB4 is a database in which the history of visitors visiting the booth is registered. As shown in FIG. 10, information such as an exhibitor ID, a booth number, a visitor ID, and a visit time is registered in the history information database DB4.

The processor 130 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage unit 120 to execute the program of the management server 10. Centrally control each part. Further, the processor 130 executes the management program AP3 to link the visitor information management function and the entrance reception terminal 11, the exit reception terminal 12, the booth terminal 13, the stage terminal 14, and the visitor terminal 15 together. Implement the order management function.

Specifically, the function units realized by the processor 130 executing the management program AP3 include an entrance processing unit 131, an exit processing unit 132, a visit receiving unit 133, an order receiving unit 134, and a status management unit. 135, a reservation management unit 136, a status extraction unit 137, and a visitor information extraction unit 138 are included.

When receiving the visitor information from the admission reception terminal 11, the admission processing unit 131 issues a visitor ID and transmits it to the admission reception terminal 11, and registers the received visitor information in the visitor information database DB1. . For example, the admission processing unit 131 issues a visitor ID in response to receiving the visitor information from the admission reception terminal 11, registers the visitor information in association with the visitor information, and the visitor information database DB1. Means for transmitting the visitor ID or the identification code to the entrance reception terminal 11 or the visitor terminal 16 in order to cause the entrance reception terminal 11 or the visitor terminal 16 to output the identification code corresponding to the visitor ID.

When the exit processing unit 132 receives exit information from the exit acceptance terminal 12, the exit processing unit 132 registers the exit of the visitor in the visitor information database DB1. Specifically, a flag indicating that the user has temporarily left or has left is added to the information on the visitor in the visitor information database DB1.

When the visit reception unit 133 receives the visitor ID from the booth terminal 13 set in the visit reception mode, the visit reception ID and the exhibitor ID associated with the visitor ID are stored in the history information database DB4. sign up.

When the order reception unit 134 receives the registration information waiting for the order including the visitor ID from the booth terminal 13 set in the order reception mode, the order reception unit 134 uses the exhibitor ID associated with the received visitor ID. In addition, a means for extracting a status management table from the order management database DB3 and additionally registering a new waiting for order is included.

When the status management unit 135 receives status change information from the booth terminal 13 set in the status operation mode, the status management unit 135 performs status management from the order management database DB3 based on the exhibitor ID associated with the status change information. Means for extracting a table and changing the status of the waiting state of the corresponding visitor ID.

The reservation management unit 136 includes means for registering the reservation information in the order management database DB3 when the reservation information is received from the stage terminal 14.

When receiving a request for visitor status information from the customer terminal 15, the status extraction unit 137 searches the order management database DB3 and the history information database DB4 based on the visitor ID associated with the request. And a means for extracting the information about the current waiting state of the attendee, information on visited booths and exhibitors, and transmitting the information to the customer terminal 15.

The visitor information extraction unit 138 displays the exhibitor ID and the pass when the management server 10 is accessed from the booth terminal 13 or the exhibitor terminal device of the booth where the visitor has received a visit or an order. It includes means for transmitting the visitor information of a visitor who has visited the exhibitor's booth or waiting for a turn to the booth terminal 13 or the exhibitor's terminal device after the authentication by the code.

(2) Operation of Embodiment Next, the operation of the order management system 1 will be described.
FIG. 11 is a sequence diagram showing an entrance acceptance operation in the order management system 1.
First, the entrance reception terminal 11 displays an entrance reception screen M01 illustrated in FIG. 12 on the display unit 240 (step S201). The admission acceptance screen M01 is a screen for inputting visitor information by operating the touch panel 231, a personal information input field m101 for inputting personal information such as a visitor's name, affiliation, contact information, etc. An optional information input field m102 for inputting a job type and other questionnaire items and an acceptance confirmation button m103 are included. Note that an external keyboard may be connected to the admission receiving terminal 11, and input of information in each of the above fields may be received by an input operation on the keyboard.

Alternatively, instead of inputting information on the entrance reception screen M01, a business card brought by a visitor may be captured by the imaging unit 220, and text information extracted from the business card image may be automatically input on the input reception screen M01. Furthermore, the business card image itself captured by the imaging unit 220 may be acquired as visitor information.

When the entrance reception terminal 11 detects an input operation on the entrance reception screen M01 (step S202: Yes), the visitor information is transmitted to the management server 10 (step S203). On the other hand, when the entry reception terminal 11 does not detect an input operation (step S202: No), it continues to display the entry reception screen M01.

When receiving the visitor information (step S101), the management server 10 issues a visitor ID (step S102), and transmits this visitor ID to the entrance reception terminal 11 (step S103). In addition, the management server 10 registers the received visitor information in the visitor information database DB1 in association with the issued visitor ID (step S104). For example, FIG. 7 shows a state where new visitor information (visitor ID: 0165) is registered.

The admission reception terminal 11 receives the visitor ID (step S204), issues an identification code representing the visitor ID (step S205), and issues an admission ticket displaying the identification code (step S206).

FIG. 13 is a diagram illustrating an admission ticket 17 printed out on a slip. A visitor ID (“0165” in FIG. 13) and an identification code 18 are printed on the admission ticket 17. Thus, when issuing the admission ticket 17 as a paper voucher, the event organizer passes the name holder 19 to the visitors at the admission reception 3 and puts the admission ticket 17 into the name holder and holds it down from the neck. You should instruct visitors.
FIG. 14 is a view showing an example in which a screen 20 of an admission ticket including the identification code 18 is displayed on the visitor terminal 16.

FIG. 15 is a sequence diagram showing the booth visit acceptance operation in the order management system 1. Hereinafter, the booth terminal 13 set in the visit reception mode is referred to as a visit reception terminal.

The visit reception terminal displays a visit reception screen M02 illustrated in FIG. 16 on the display unit 240 (step S301). As shown in FIG. 16, on the visit reception screen M02, an instruction to hold the identification code 18 (see FIGS. 13 and 14) of the entrance reception ticket over the imaging unit 220 (camera) is displayed.

When the visitor holds the identification code 18 over the imaging unit 220 in accordance with the instruction and the visit reception terminal detects the identification code 18 (step S302: Yes), the visit reception terminal gives the visitor ID corresponding to the identification code 18 to itself. It transmits to management server 10 with registered exhibitor ID (Step S303). Subsequently, the visit reception terminal displays a visit reception completion screen M03 illustrated in FIG. 17 on the display unit 240 (step S304). On the other hand, when the visit reception terminal does not detect the identification code 18 (step S302: No), it continues to display the visit reception screen M02.

When receiving the visitor ID (step S111), the management server 10 registers the received visitor ID and exhibitor ID in the history information database DB4 as history information of the visitor visiting the booth (step S112). For example, FIG. 10 shows that a visitor with a visitor ID: 0009 visited a booth with an exhibitor ID: 5001 (booth number: A001) at 10:30.

FIG. 18 is a sequence diagram showing a new order waiting reception operation in the order management system 1. Hereinafter, the booth terminal 13 set in the order reception mode is referred to as an order reception terminal, and the booth terminal 13 set in the status operation mode is referred to as a status management terminal.

The order receiving terminal displays an order receiving screen M04 illustrated in FIG. 19 on the display unit 240 (step S401). The order reception screen M04 is a screen for starting reception of a new waiting list by operating the touch panel 231. A list display field m041 in which a waiting list is displayed, and the number and waiting times of visitors waiting for the order. Is displayed in the order waiting status display field m042 and a reception start button m043. In the waiting list, the visitor ID and the reception time are displayed.

When the order reception terminal detects a predetermined operation (for example, a tap operation) on the reception start button m043 (step S402: Yes), the identification code request screen M05 illustrated in FIG. 20 is displayed on the display unit 240, and the identification code 18 Request presentation. On the other hand, when the order reception terminal does not detect a predetermined operation (step S402: No), the order reception screen M04 is continuously displayed (step S401).

When the visitor presents the identification code 18 and the order reception terminal detects the identification code 18 (step S403: Yes), the order reception terminal registers the visitor ID corresponding to the identification code 18 in the booth terminal 13 concerned. The information is transmitted to the management server 10 in association with the exhibitor ID (step S404). Subsequently, the order reception terminal displays an order reception completion screen M06 illustrated in FIG. 21 on the display unit 240 (step S405). On the other hand, when the order reception terminal does not detect the identification code 18 (step S403: No), the order reception screen M04 is displayed again after a predetermined time has elapsed (step S401).

When the management server 10 receives the visitor ID from the order reception terminal (step S121), the management server 10 extracts the status management table from the order management database DB3 based on the exhibitor ID associated with the received visitor ID. Is added and updated (step S122). FIG. 22 shows a state in which a waiting order for the visitor ID: 0165 is added to the status management table for the exhibitor ID: 5002.

Subsequently, the management server 10 transmits information about the latest waiting status based on the updated status management table (hereinafter referred to as status information) to the order receiving terminal and the status management terminal (step S123).

The order reception terminal receives the latest status information (step S406), and updates and displays the order reception screen M04 based on the status information (step S407). Specifically, a new waiting order is additionally displayed in the waiting order list display field m041 (see FIG. 19), and the current waiting number and the current waiting time are updated.

Further, the status management terminal displays a status operation screen M07 illustrated in FIG. 23 (step S501). The status operation screen M07 is a screen that accepts a change in the status of waiting in order by operating the touch panel 231. The status display screen M071 displays a list display column m071 in which the waiting list is displayed, and the waiting status in which the current waiting number and waiting time are displayed. It includes a display field m072 and a call ID display field m073 in which the visitor ID that is currently calling is displayed.

In each row m074 of the list display column m071, the waiting order, the visitor ID, the reception time, and the current waiting status are displayed. Among these, an operation button group m075 for changing the status is expanded and displayed in the top line m074 (line of visitor ID: 0123). The operation button group m075 is displayed by a predetermined operation such as, for example, swiping a row whose status is to be changed from right to left.

“Cancel” in the operation button group m075 is operated when canceling the waiting order. “Call” is operated when calling a visitor whose turn has arrived. “Guidance” is operated when a visitor whose turn has arrived is guided into the booth 5. The status change operation is not limited to “cancel”, “call”, and “guidance”, but can be set and changed as appropriate by an administrator or the like.

When receiving the latest status information from the management server 10 (step S502), the status management terminal updates and displays the waiting list display column m071 of the status operation screen M07 based on the status information (step S503). FIG. 23 shows a state where a new turn waiting corresponding to the visitor ID: 0165 in the status management table shown in FIG. 22 is added.

FIG. 24 is a sequence diagram showing an order change status change operation in the order management system 1. Here, the order reception terminal displays the order reception screen M04 illustrated in FIG. 19 (step S408). Further, the status management terminal displays a status operation screen M07 illustrated in FIG. 23 (step S504).

The staff of Booth 5 performs a status change operation on the status operation screen M07 displayed on the status management terminal when changing the waiting status. That is, swipe the top row m074 (the row of the visitor ID: 0123 in FIG. 23) in the waiting list display field m071 to display the operation button group m075, and any desired operation button (cancel, call, guidance) Tap).

When the status management terminal detects the status change operation (step S505: Yes), the status management terminal generates status change information corresponding to the status change operation, and the visitor ID related to the status change operation and the exhibitor ID registered in itself. At the same time, it is transmitted to the management server 10 (step S505). On the other hand, when the status management terminal does not detect the status change operation (step S505: No), the status management terminal continues to display the status operation screen M07.

When receiving the status change information from the status management terminal (step S124), the management server 10 extracts the status management table from the order management database DB3 based on the exhibitor ID, and changes the status of the corresponding visitor ID. Update (step S125).

When the status after the change in the waiting order for the change target is “Guided” (step S126: Yes), the management server 10 uses the visitor ID and the exhibition subject to change as the history information that the visitor visited the booth. The user ID is registered in the history information database DB4 (step S127). For example, in the history information database DB4 shown in FIG. 25, it is shown that a visitor with a visitor ID: 0123 is guided to a booth with an exhibitor ID: 5002 (booth number: A002) at 10:51.

When the status after the change in the waiting order for the change target is not “Guided” (step S126: No) but is “Calling” (step S128: Yes), the management server 10 is based on the visitor ID. The visitor information database DB1 is searched for and the visitor is called (step S129). Specifically, a call is made to a contact address registered in the visitor information database DB1, or an e-mail is transmitted. Of course, the staff may make an oral call at the booth 5.

Furthermore, the management server 10 transmits the latest status information based on the updated status management table to the order reception terminal and the status management terminal (step S130).

The order receiving terminal receives the latest status information (step S409), and updates and displays the order receiving screen M04 based on the status information (step S410). The status management terminal also receives the latest status information (step S507), and updates and displays the waiting list on the status operation screen M07 based on the status information (step S508).

Here, an upper limit may be set for the number of cases in which one visitor can register for waiting at the same time. For example, in the case where the number of queued queues that can be registered at the same time is set to 3, the management server 10 searches the order management database DB3 based on the visitor ID when receiving the visitor ID from the order reception terminal. Thus, the waiting situation of the attendee is extracted, and it is confirmed whether or not the upper limit number of waiting is reached. Then, when the upper limit number of waiting queues has been reached, a warning to the effect that further waiting queue registration cannot be performed is transmitted to the order receiving terminal.

In addition, a condition may be set when one visitor registers multiple waiting queues at the same time. For example, a condition may be set such that it is not possible to register an order waiting in which the interval of scheduled times when the order arrives is less than 15 minutes. In detail, when the management server 10 receives a visitor ID from the order reception terminal, the management server 10 extracts the waiting situation of the visitor by searching the turn management database DB3 based on the visitor ID, The scheduled time at which the previously registered waiting order arrives and the scheduled time at which the waiting order to be newly registered arrives are calculated, and the interval between both scheduled times is evaluated. Here, the scheduled time when the turn arrives can be calculated from the waiting time per visitor in each booth and the waiting time and the current waiting number.

FIG. 26 is a sequence diagram showing a reservation acceptance operation in the order management system 1.
The stage terminal 14 displays the reservation screen M08 illustrated in FIG. 27 on the display unit 240 (step S601). The reservation screen M08 includes a schedule table m081 for lectures and presentations at stage 6 in which the stage terminal 14 is provided. In the schedule table m081, time frames divided every predetermined time, presenters and titles in each time frame, the number of remaining seats in each time frame, and a reservation button m082 are displayed. Note that the reservation button may not be displayed for a time frame in which the reservation is full and the number of remaining seats is not present (for example, a time frame from 13:00 to 13:20).

The visitor starts the reservation application by tapping the reservation button m082 of the desired time frame. When the stage terminal 14 detects an operation on the reservation button m082 (step S602: Yes), the stage terminal 14 displays the reservation reception screen M09 illustrated in FIG. 28 on the display unit 240 and requests the presentation of the identification code. On the other hand, if the stage terminal 14 does not detect an operation on the reservation button m082 (step S602: No), it continues to display the reservation screen M08 (step S601).

When the visitor presents the identification code 18 and the stage terminal 14 detects the identification code 18 (step S603: Yes), the stage terminal 14 reserves the visitor ID corresponding to the identification code 18 and reservation information regarding the time frame. Is transmitted to the management server 10 (step S604). On the other hand, if the stage terminal 14 does not detect the identification code 18 (step S603: No), it displays the reservation screen M08 again after a predetermined time has elapsed (step S601).

When receiving the visitor ID and the reservation information (step S131), the management server 10 searches the order management database DB3 (see FIG. 9) based on the visitor ID to extract the reservation status of the attendee. (Step S132).

If the management server 10 can make the reservation (step S133: Yes), specifically, if the visitor has not made another reservation, or has made another reservation, If the time zone does not overlap with the reservation, the reservation is registered in the order management database DB3 (step S134).

On the contrary, if the management server 10 cannot make the reservation (step S133: No), specifically, if the visitor has made another reservation that overlaps the current reservation and the time zone, A warning is transmitted to the terminal 14 (step S135).

If the terminal for stage 14 does not receive a warning (step S605: No), the stage completion screen M10 illustrated in FIG. 29 is displayed on the display unit 240 (step S606).

On the other hand, when receiving the warning (step S605: Yes), the stage terminal 14 displays the warning screen M11 illustrated in FIG. 30 on the display unit 240 (step S607). In this warning screen M11, a message indicating that the reservation cannot be made is displayed, and as shown in buttons m111 and m112, for example, the previous reservation is canceled and the current reservation is made, or the current reservation is made. You may give visitors a choice.

Here, in step S133, the management server 10 may determine not only whether or not the current reservation conflicts with another reservation, but also whether or not the current reservation conflicts with the waiting order in each booth. Specifically, the management server 10 extracts the attendance waiting situation of the attendee based on the visitor ID, calculates the scheduled time when the order arrives, and the scheduled time of the order is present in the current reservation time zone. It is determined whether or not there is an overlapping order waiting. Then, when there is an order waiting in which the scheduled times overlap in the current reservation time zone, a warning screen M12 illustrated in FIG. 31 is displayed on the display unit 240. On this warning screen M12, a message indicating that the reservation and the waiting for the order overlap is displayed, and for example, as shown in buttons m121 and m122, an option to cancel the waiting for the order and make a reservation or not to make a reservation is displayed. You may give it to visitors.

When a visitor wants to grasp the current waiting status, reservation status, or information about a booth that has already been visited (visitor status information), he / she operates his / her own mobile terminal (visitor terminal 16) or customer terminal 15 These information can be acquired. For example, when a visitor ID is received at its own visitor terminal 16 at the time of admission (see FIG. 14), a request for visitor status information is sent from the visitor terminal 16 to the management server 10. can do. Further, by reading the identification code 18 in accordance with the instruction displayed on the display unit 240 of the customer terminal 15, a request for the visitor status information can be transmitted from the customer terminal 15 to the management server 10.

When receiving the request for the visitor status information from the visitor terminal 16 or the customer terminal 15, the management server 10 searches the order management database DB3 and the history information database DB4 based on the visitor ID, Information related to reservations (exhibitor, booth, waiting status, waiting time, reservation time, etc.) and information related to booths that have already been visited (exhibitor, visit time, etc.) are extracted to visitor terminal 16 or customer terminal 15 Send to. The visitor terminal 16 or the customer terminal 15 displays a list of the received visitor status information in the format illustrated in FIG.

When exhibitors want to obtain information about visitors who have visited their booth, the exhibitor accesses the management server 10 using the booth terminal 13 or a terminal device connectable to the communication network N, and requests the visitor information. At this time, you may request comprehensive information on visitors who visited during the event or during the event, or request information on individual visitors at any time (for example, whenever a visitor visits the booth). May be. In the latter case, when the booth terminal 13 receives a visit, a visitor information request may be automatically transmitted together with the visitor ID.

The management server 10 searches the history information database DB4 when there is an access with the correct exhibitor ID and passcode from the booth terminal 13 or other terminal device, and the visitor associated with the exhibitor ID of the exhibitor. The visitor ID is extracted, and the visitor information database DB1 is searched based on the extracted visitor ID to extract the visitor information. Then, the extracted visitor information is transmitted to the booth terminal 13 or the terminal device of the exhibitor, and the information is displayed in the format illustrated in FIG. At this time, the management server 10 transmits only the visitor information in a range corresponding to the participation rank of the exhibitor to the booth terminal 13 or other terminal devices.

FIG. 34 is a diagram illustrating an exit acceptance screen displayed on the exit acceptance terminal 12. When a visitor leaves the event venue 2, the exit is accepted by operating the exit acceptance screen M13. When the exit acceptance terminal 12 detects an operation on the button m131 for selecting temporary exit and further detects the identification code 18, the exit acceptance terminal 12 transmits a temporary exit registration request to the management server 10 together with the visitor ID corresponding to the identification code 18. . When the management server 10 receives the temporary exit registration request, the management server 10 adds a flag indicating temporary withdrawal to the visitor information of the visitor ID. In this case, the visitor can omit the input of visitor information (see FIG. 12) by presenting the issued identification code 18 at the time of admission.

Further, when the exit acceptance terminal 12 detects an operation on the button m132 for selecting exit, and further detects the identification code 18, it sends an exit registration request to the management server 10 together with the visitor ID corresponding to the identification code 18. . When the management server 10 receives the exit registration request, the management server 10 adds a flag indicating the exit to the visitor information of the visitor ID. In this case, even if the visitor presents the issued identification code 18 at the time of admission, the visitor becomes invalid and must enter the visitor information again.

As described above, according to the above embodiment, the waiting code is registered at each booth using the identification code 18 representing the visitor ID issued at the time of admission, so that the exhibitors and visitors can It is possible for both parties to efficiently manage the waiting order. In addition, according to the above embodiment, the visitor information input at the time of admission is managed by the visitor ID, and information is stored in association with the exhibitor ID of the exhibitor of the booth visited by the visitor. Exhibitors will be able to reliably collect information about visitors who have visited their booth.

Claims (7)

1. An order management system that includes an admission reception terminal, a booth terminal, and a management server, and manages the waiting for visitors in each booth in a venue where a plurality of booths are provided,
   The admission terminal is
   In the first area,
   Means for receiving information about the visitor from the visitor and transmitting it to the management server;
   Including
   The management server
   A visitor information database for storing information on the visitor;
   An order management database for managing information related to the waiting order of the visitors at each booth;
   In response to receiving information about the visitor from the admission reception terminal, it issues visitor identification information for identifying the visitor, and associates the received information about the visitor with the visitor identification information. Means for registering in the visitor information database;
   In order to output the identification code corresponding to the visitor identification information to the entrance reception terminal or the visitor terminal of the visitor, the visitor identification information or the identification code is output to the entrance reception terminal or the visitor terminal. Means for transmitting;
   Including
   The booth terminal is
   Provided in each of the plurality of booths;
   A reader device capable of reading the identification code presented by the visitor;
   An order including waiting for a new turn by reading the identification code by the reader device and including visitor identification information corresponding to the read identification code and exhibitor identification information for identifying the exhibitor of the booth Means for transmitting waiting registration information to the management server;
   Including
   The management server further includes:
   Means for registering the registration information received from each of the plurality of booth terminals in the order management database;
   Based on the order management database, means for managing the waiting order of the visitors in each booth;
   View information related to the visitor registered in the visitor information database in association with the visitor identification information included in the registration information with respect to the exhibitor represented by the exhibitor identification information included in the registration information. Means to enable;
   Including order management system.
2. The information managed by the order management database includes information on the status of waiting for the order,
   The waiting status includes a first status indicating that the order has not arrived, a second status indicating that the order has arrived and is calling the attendee, and the called visit A third status indicating that the person has been guided to the booth,
   The management server further includes a history information database for registering in association with the visitor identification information of the visitor and the exhibitor identification information of the exhibitor of the booth visited by the visitor,
   When the status change information received from the booth terminal is information for changing the waiting status to the third status, the management server is configured to change the attendee identification information and the exhibitor related to the status change information. Registering the person identification information in the history information database,
   The order management system according to claim 1.
3. The booth terminal receives an input operation accompanied by reading of the identification code by the reader device, and associates the visitor identification information corresponding to the identification code with the exhibitor identification information registered in the management server. It also has a visit reception function to send to
   The management server registers the visitor identification information and the exhibitor identification information received from the booth terminal in the history information database.
   The order management system according to claim 2.
4. The said management server further has a status extraction part which extracts the status of waiting in order linked | related with the said visitor identification information by searching the said order management database based on the said visitor identification information. Or the order management system of 3.
5. The management server extracts visitor identification information associated with the exhibitor identification information from the history information database, and searches the visitor information database based on the extracted visitor identification information. The order management system according to any one of claims 2 to 4, further comprising a visitor information extraction unit for extracting information.
6. An entrance reception terminal provided in the first area for receiving information on the visitor from the visitor, a reader device provided in each of the plurality of booths and capable of reading the identification code presented by the visitor, and the reader Waiting for a new turn by receiving the identification code by the device, and waiting for the turn including visitor identification information corresponding to the read identification code and exhibitor identification information for identifying the exhibitor of the booth Connected to a booth terminal including a means for transmitting registration information via a network, and in a venue provided with a plurality of booths, a management server for managing the waiting of visitors in each booth,
   The management server
   A visitor information database for storing information on the visitor;
   An order management database for managing information related to the waiting order of the visitors at each booth;
   In response to receiving information about the visitor from the admission reception terminal, it issues visitor identification information for identifying the visitor, and associates the received information about the visitor with the visitor identification information. Means for registering in the visitor information database;
   In order to output the identification code corresponding to the visitor identification information to the entrance reception terminal or the visitor terminal of the visitor, the visitor identification information or the identification code is output to the entrance reception terminal or the visitor terminal. Means for transmitting;
   Means for registering the registration information received from each of the plurality of booth terminals in the order management database;
   Based on the order management database, means for managing the waiting order of the visitors in each booth;
   View information related to the visitor registered in the visitor information database in association with the visitor identification information included in the registration information with respect to the exhibitor represented by the exhibitor identification information included in the registration information. Means to enable;
   Management server including
7. On the computer,
   In response to receiving the information about the visitor from the admission receiving terminal, it issues visitor identification information for identifying the visitor, and associates the received information about the visitor with the visitor identification information. Register in the visitor information database to store information about visitors,
   In order to output the identification code corresponding to the visitor identification information to the entrance reception terminal or the visitor terminal of the visitor, the visitor identification information or the identification code is output to the entrance reception terminal or the visitor terminal. Sending,
   Registration of waiting information received from each of a plurality of booth terminals and received by reading an identification code by a reader device is registered in an order management database that manages information related to the waiting time of the visitors in each booth. thing,
   Based on the order management database, managing the order waiting of the visitors in each booth, and relating to the visitors registered in the visitor information database in association with the visitor identification information included in the registration information Making the information viewable to the exhibitor represented by the exhibitor identification information included in the registration information;
   A program for running

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