WO2017050071A1 - 健康咨询服务获取方法、装置和系统 - Google Patents

健康咨询服务获取方法、装置和系统 Download PDF

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Publication number
WO2017050071A1
WO2017050071A1 PCT/CN2016/096041 CN2016096041W WO2017050071A1 WO 2017050071 A1 WO2017050071 A1 WO 2017050071A1 CN 2016096041 W CN2016096041 W CN 2016096041W WO 2017050071 A1 WO2017050071 A1 WO 2017050071A1
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WIPO (PCT)
Prior art keywords
patient
doctor
health consultation
health
request
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PCT/CN2016/096041
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English (en)
French (fr)
Inventor
欧贫扶
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腾讯科技（深圳）有限公司
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Publication of WO2017050071A1 publication Critical patent/WO2017050071A1/zh
Priority to US15/840,401 priority Critical patent/US11450437B2/en

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    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16Z—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS, NOT OTHERWISE PROVIDED FOR
    • G16Z99/00—Subject matter not provided for in other main groups of this subclass

Definitions

  • the embodiments of the present invention relate to the field of remote health care service technologies, and in particular, to a method, device, and system for acquiring a health consultation service.
  • Health monitoring devices such as sphygmomanometers, blood glucose meters, and body fat monitors have entered people's daily lives. People can monitor their health through these health monitoring devices.
  • the embodiment of the invention provides a method, device and system for acquiring a health consultation service.
  • the technical solution is as follows:
  • a method of obtaining a health consultation service including:
  • the health consultation request is forwarded to the doctor terminal according to the doctor's contact information, and the health consultation request is used to request the doctor to provide the patient with a health consultation service according to the patient's contact information.
  • a method of obtaining health counseling services including:
  • the health monitoring device measures the physiological data of the patient
  • the health monitoring device displays the measured physiological data and a consultation portal
  • the method provides a health consultation service for the patient.
  • a health advisory service acquisition device comprising:
  • a request receiving module configured to receive a health consultation request, where the health consultation request corresponds to a contact information of the patient
  • An acquisition module for obtaining a contact information of a doctor who provides consulting services for the patient ;
  • a request forwarding module configured to forward the health consultation request to the doctor terminal according to the contact information of the doctor acquired by the obtaining module, where the health consultation request is used to request the doctor to contact the patient according to the contact information Provide health consultation services for the patient.
  • a health advisory service acquisition device comprising:
  • An index measuring module for measuring physiological data of a patient
  • An index display module configured to display the physiological data and the consultation portal measured by the exponential measurement module
  • a request sending module configured to send a health consultation request to the server after receiving the triggering instruction acting on the consulting portal, where the health consultation request carries the contact information of the patient, and the health consultation request is used for the request
  • the server forwards the health consultation request to a doctor terminal that provides counseling services to the patient, and requests the doctor to provide a health consultation service to the patient based on the patient's contact information.
  • a server comprising: a processor and a communication component;
  • the communication component is configured to receive a health consultation request, where the health consultation request corresponds to a contact manner of the patient;
  • the processor is configured to obtain a contact information of a doctor who provides consulting services for the patient;
  • the communication component is configured to forward the health consultation request to the doctor terminal according to the contact manner of the doctor, the health consultation request for requesting the doctor to provide health consultation for the patient according to the contact manner of the patient service.
  • a health monitoring device comprising: a processor, a measuring component and a communication component connected to the processor;
  • the measuring component is configured to measure physiological data of the patient
  • the processor is configured to display the measured physiological data and a consultation portal
  • the processor configured to pass the trigger instruction after receiving the advisory entry
  • the communication component sends a health consultation request to the server, the health consultation request for requesting the server to forward the health consultation request to a doctor terminal that provides consulting services for the patient, and requesting the doctor to
  • the contact method provides a health consultation service for the patient.
  • a health consultation service acquisition system comprising the health consultation service acquisition device of the third aspect, and the health consultation service acquisition device of the fourth aspect, or the system includes the fifth aspect The server and the health monitoring device of the sixth aspect.
  • the health consultation request After receiving the health consultation request, obtaining the contact information of the doctor who provides the consultation service to the patient, and then forwarding the health consultation request to the doctor terminal according to the doctor's contact information, the health consultation request is used to request the doctor according to the patient's contact information.
  • the patient provides a health consultation service; solves the problem that the prior art patients need to go to the doctor to register to obtain the health consultation service, and the health consultation service is less efficient; and the effect of improving the efficiency of the patient's access to the health consultation service is achieved.
  • FIG. 1 is a schematic diagram of an implementation environment involved in a method for acquiring a health consultation service according to various embodiments of the present invention.
  • FIG. 2 is a flowchart of a method for acquiring a health consultation service according to an embodiment of the present invention.
  • FIG. 3 is a flowchart of a method for acquiring a health consultation service according to another embodiment of the present invention.
  • FIG. 4A is a flowchart of a method for acquiring a health consultation service according to still another embodiment of the present invention.
  • FIG. 4B is a flowchart of another method for acquiring a health consultation service according to still another embodiment of the present invention.
  • FIG. 5A is a flowchart of a method for acquiring a health consultation service according to still another embodiment of the present invention.
  • FIG. 5B is a schematic diagram of an interface of the health consultation service acquisition method provided by the embodiment of FIG. 5A in a specific implementation.
  • FIG. 5C is a schematic diagram of an interface of the health consultation service acquisition method provided by the embodiment of FIG. 5A in a specific implementation.
  • FIG. 6 is a structural block diagram of a health consultation service obtaining apparatus according to an embodiment of the present invention.
  • FIG. 7 is a structural block diagram of a health consultation service obtaining apparatus according to another embodiment of the present invention.
  • FIG. 8 is a structural block diagram of a health consultation service obtaining apparatus according to another embodiment of the present invention.
  • FIG. 9 is a structural block diagram of a server according to another embodiment of the present invention.
  • FIG. 10 is a structural block diagram of a health monitoring device according to another embodiment of the present invention.
  • FIG. 1 is a schematic diagram showing an implementation environment involved in a method for acquiring a health consultation service according to various embodiments of the present invention.
  • the implementation environment may include a first terminal 110, a second terminal 120, and a server 130.
  • the first terminal 110 is a terminal used by the patient, referred to as a patient terminal.
  • the first terminal 110 may be a health monitoring device used by the patient; or may be a terminal bound to the health monitoring device, such as a mobile phone, a tablet computer, a desktop computer, a wearable device, or a head mounted device.
  • the first terminal 110 can be connected to the server 130 via a wired network or a wireless network.
  • the first terminal 110 is a health monitoring device such as a blood glucose meter, an electrocardiograph, a weight scale, a sphygmomanometer, etc., and the health monitoring device is a home health detecting device or a personal health monitoring device.
  • the second terminal 120 is a terminal used by a doctor, referred to as a doctor terminal.
  • the second terminal 120 can be a terminal such as a mobile phone, a tablet, or a computer.
  • the second terminal 120 can be connected to the server 130 through a wired network or a wireless network.
  • the server 130 can be a server or a server cluster or a virtual computing platform.
  • the wireless or wired network described above uses standard communication techniques and/or protocols.
  • the network is typically the Internet, but can be any network including, but not limited to, a local area network (LAN), a metropolitan area network (MAN), a wide area network (WAN), a mobile, a wired or wireless network, a private network, or any combination of virtual private networks.
  • LAN local area network
  • MAN metropolitan area network
  • WAN wide area network
  • mobile wired or wireless network
  • private network or any combination of virtual private networks.
  • data exchanged over a network is represented using techniques and/or formats including Hypertext Markup Language (HTML), Extensible Markup Language (XML), and the like.
  • HTML Hypertext Markup Language
  • XML Extensible Markup Language
  • SSL Secure Sockets Layer
  • TLS Transport Layer Security
  • VPN Virtual Private Network
  • IPsec Inter-Protocol Security
  • FIG. 2 is a flowchart of a method for obtaining a health consultation service according to an embodiment of the present invention.
  • This embodiment uses the health consultation service acquisition method for the first terminal 110 shown in FIG. Description.
  • the health consultation service acquisition method may include:
  • step 201 physiological data of the patient is measured.
  • the physiological data is at least one of blood glucose level, blood pressure value, body weight value, electrocardiogram, pulse rate, heart rate, and the like.
  • Physiological data is also known as the health index.
  • the measured physiological data and the consultation portal are displayed.
  • the health monitoring device displays the measured physiological data in at least one of text, image, audio, and video.
  • the consultation portal is an entry for triggering a health consultation.
  • the specific expression of the consultation portal is at least one of a preset button control, a hyperlink control, or a menu item control.
  • Step 203 After receiving the trigger instruction acting on the consultation portal, send a health consultation request to the server.
  • the health monitoring device After the health monitoring device measures the physiological data of the patient, when the patient requires professional guidance from the doctor, the patient can apply a trigger command at the consultation portal on the health monitoring device. After receiving the triggering command, the health monitoring device sends a health consultation request to the server.
  • the triggering instruction may be an instruction to press a preset button in the health monitoring device, or may be a triggering instruction to select a triggering option displayed in the health monitoring device.
  • the trigger option is a hyperlink control or a menu item control.
  • the health consultation request carries the contact information of the patient, or the health consultation request carries the patient identification, and the server stores the contact information corresponding to the patient identification.
  • the health consultation request is for requesting the server to forward the health consultation request to the doctor terminal, and requesting the doctor to provide the patient with the service of the health consultation according to the contact information of the patient.
  • the method for obtaining the health consultation service after receiving the trigger instruction, sends a health consultation request to the server, so that the server can forward the health consultation request to the doctor terminal that provides the consultation service for the patient.
  • the health consultation request is used to request the doctor to provide the patient with the health consultation service according to the contact information of the patient; and solve the problem that the prior art patient needs to go to the doctor to register the health consultation service, and the health consultation service is less efficient; Can Improve the effectiveness of patients' access to health counseling services.
  • FIG. 3 is a flowchart of a method for obtaining a health consultation service according to another embodiment of the present invention.
  • the method for obtaining the health consultation service is used in the server 130 shown in FIG. .
  • the health consultation service acquisition method may include:
  • step 301 a health consultation request is received, and the health consultation request corresponds to the contact information of the patient.
  • the health consultation request carries the contact information of the patient, or the health consultation request carries the patient identification, and the server stores the contact information corresponding to the patient identification.
  • Step 302 Acquire a contact information of a doctor who provides consulting services for the patient.
  • Step 303 Forward a health consultation request to the doctor terminal according to the doctor's contact information, and the health consultation request is used to request the doctor to provide the health consultation service to the patient according to the patient's contact information.
  • the method for obtaining the health consultation service obtains the contact information of the doctor who provides the consultation service to the patient after receiving the health consultation request, and then forwards the health consultation to the doctor terminal according to the contact information of the doctor.
  • the health consultation request is used to request the doctor to provide health consultation services for the patient according to the contact information of the patient; and the problem that the prior art patient needs to go to the doctor to register the health consultation service and obtain the health consultation service is solved. Achieved the effect of improving the efficiency of patients' access to health counseling services.
  • FIG. 4A is a flowchart of a method for obtaining a health consultation service according to another embodiment of the present invention.
  • the method for obtaining the health consultation service is used in the server 130 shown in FIG. .
  • the method for obtaining the health consultation service includes:
  • step 401 a health consultation request is received, and the health consultation request carries the contact information of the patient.
  • the patient When the patient needs to obtain a health consultation service, the patient can send a health consultation request to the server through the first terminal used by the patient. Correspondingly, the server receives the health consultation request.
  • the first terminal may be a health monitoring device used by the patient to measure physiological data, or a terminal bound to the health monitoring device, such as a mobile phone, a tablet computer, or a desktop computer.
  • the first terminal can send the health consultation request to the server through a 2G (2-Generation wireless telephone technology), 3G, 4G, or WiFi (Wireless-Fidelity) network.
  • the health consultation request carries the contact information of the patient; or the health consultation request carries the patient identifier, and the contact information corresponding to the patient identifier is stored in the server.
  • Patient's contact The form includes at least one of a phone number, a social account of the social application client, an email address, and a home address of the patient.
  • the blood glucose meter used by the patient in the first terminal is exemplified.
  • the patient obtains an abnormality in his own blood glucose index measured by the blood glucose meter, and then wants to consult a doctor, the patient presses a button for calling the doctor in the blood glucose meter.
  • the blood glucose meter After receiving the press signal, the blood glucose meter sends a health consultation request to the server.
  • the blood glucose meter further displays a display interface including a call option, and after receiving the selection signal that the patient selects the call option, sends a health consultation request to the server.
  • Step 402 Acquire a contact information of a doctor who provides consulting services for the patient.
  • this step includes the following two possible implementation manners.
  • the first terminal determines a doctor corresponding to the patient according to a preset correspondence relationship between the patient and the doctor; and obtains a contact manner of the determined doctor.
  • the preset correspondence between the patient and the doctor is pre-stored in the server, and after receiving the health consultation request, the doctor corresponding to the patient is queried in the preset correspondence relationship.
  • the doctor corresponding to the patient may be one or a team of doctors including at least two candidate doctors.
  • the server determines a doctor for the patient according to at least one of the number of patients currently required by each candidate doctor and the qualification of the candidate doctor.
  • the server determines the number of patients currently required by each candidate doctor, and determines one candidate doctor who has the least number of patients currently required to be the doctor corresponding to the patient.
  • the server determines the qualification of each candidate doctor and determines the candidate doctor with the highest qualification as the doctor corresponding to the patient.
  • the qualification refers to the qualification of qualification or academic qualifications.
  • the server calculates a first score according to the number of patients currently required by the candidate doctor; the server calculates a second score according to the qualification of the candidate doctor; the server will score the first score and the first The two scores are added to obtain a third score corresponding to the candidate doctor; the server determines the candidate doctor with the highest third score as the doctor corresponding to the patient.
  • the preset correspondence in the server may be a correspondence generated and saved by the server when the patient opens the health consultation service.
  • a doctor is assigned to the patient among the candidate doctors; and the contact information of the doctor assigned to the patient is obtained.
  • the server assigns a doctor to the patient among the candidate doctors, including the following steps:
  • the server extracts a first set of keywords from the medical record information, extracts a second set of keywords from each candidate doctor's diagnostic expertise; and the server calculates a similarity between the first set of keywords and the second set of keywords The candidate doctor corresponding to the second keyword set with the highest similarity is determined as the doctor assigned to the patient.
  • the doctor's contact information includes the phone number, the social account of the social application client or the email address.
  • the server feeds back the confirmation information to the first terminal used by the patient, and the confirmation information is used to indicate that the current call doctor is successful.
  • Step 403 Detect whether the health consultation request meets the preset condition.
  • the preset condition includes: the historical health consultation request from the patient is not received within the first time period before receiving the health consultation request, and/or the doctor does not have a doctor for the second time period before receiving the health consultation request The patient has provided a health consultation service.
  • the server detects whether a historical health consultation request from the same patient is received within the last 5 minutes; if the historical health consultation request is not received, Then, the health consultation request is determined to meet the preset condition; if the historical health consultation request is received, the health consultation request received this time is likely to be a patient's false trigger request. At this time, the server determines that the health consultation request does not satisfy the preset. condition.
  • the server obtains a service record that the doctor feedbacks after providing the consulting service for the patient in the historical time period, according to the obtained service record. Determine the time when the doctor last provided counseling for the patient, and check if the time is within 10 minutes before the health consultation request was received. If the time is within 10 minutes before receiving the health consultation request, it means that the doctor has just provided consulting services for the patient. The health consultation request received this time is likely to be a patient's false trigger request. At this time, the server determines. The health consultation request received this time does not meet the preset condition; otherwise, if the time does not belong within 10 minutes before the health consultation request is received, the server determines that the health consultation request received this time meets the preset condition.
  • step 404 If the preset condition is met, the process proceeds to step 404; if the preset condition is not met, the process proceeds to step 405.
  • this step is an optional step.
  • the server can directly execute the actual implementation. Step 404.
  • the present embodiment is only described by the step S402 after the step is performed.
  • the server may perform step 402 and step 403 at the same time, or perform step 402 after performing step 403.
  • the specific execution order of the person is not limited.
  • Step 404 If the preset condition is met, the health consultation request is forwarded to the doctor terminal according to the doctor's contact information, and the health consultation request is used to request the doctor to provide the patient with the health consultation service according to the patient's contact information.
  • the server directly sends the health consultation request to the doctor terminal; if the health consultation request carries the patient identification, the server queries the contact information corresponding to the patient identifier, and the server The contact information is carried in the health consultation request and sent to the doctor terminal.
  • the doctor terminal receives the health consultation request forwarded by the server. Moreover, after the doctor is informed of the health consultation request, the doctor needs to provide the patient with a health consultation service according to the patient's contact information.
  • the patient's contact information includes a phone number to illustrate, the doctor dials the phone number, and then provides consulting services to the patient.
  • Step 405 if the preset condition is not met, the process ends.
  • Step 406 Receive a service record fed back by the doctor terminal after providing the health consultation service to the patient, where the service record includes a description of the condition of the patient by the doctor.
  • the doctor After the doctor provides consulting services to the patient, the doctor reports the service through the doctor terminal. Specifically, the doctor can edit the service record in the doctor terminal and then record it to the server through the second terminal feedback service.
  • the service record includes a description of the patient's condition by the doctor, and the service record may be video information, and may be voice information or text information.
  • the service record further includes a patient identification.
  • Step 407 updating the patient's medical record information according to the service record.
  • the server updates the patient's medical record information based on the condition description in the received service record.
  • the health consultation request acquisition method further includes the following steps:
  • Step 408 Detect whether a service record is received within the third time period.
  • the server After forwarding the health consultation request to the doctor terminal, the server detects whether a service record of the doctor's feedback is received within the third time period.
  • the starting time of the third time period is a time when the health consultation request is forwarded.
  • step 409 If the service record is not received within the third time period, proceed to step 409; if in the third time period If the service record is received, the process proceeds to step 410.
  • Step 409 If the service record is not received, send the reminder information to the doctor terminal, and the reminder information is used to remind the doctor to provide the health consultation service for the patient.
  • the server sends a reminder message to the doctor terminal.
  • This reminder message is used to remind doctors to provide health consultation services for patients.
  • the reminder information is at least one of a text message, a picture message, an audio message, or a video message.
  • Step 410 if a service record is received, the process ends.
  • the method for obtaining the health consultation service obtains the contact information of the doctor who provides the consultation service to the patient after receiving the health consultation request, and then forwards the health consultation to the doctor terminal according to the contact information of the doctor.
  • the health consultation request is used to request the doctor to provide health consultation services for the patient according to the contact information of the patient; and the problem that the prior art patient needs to go to the doctor to register the health consultation service and obtain the health consultation service is solved. Achieved the effect of improving the efficiency of patients' access to health counseling services.
  • the doctor terminal Before forwarding the health consultation request to the doctor terminal, it is first detected whether the health consultation request satisfies the preset condition, and the health consultation request is forwarded to the doctor terminal only when the detection result satisfies the preset condition, thereby avoiding the frequent call of the patient. After the doctor, the doctor repeatedly provides health consultation services for the patient, which leads to waste of resources and problems for the patient.
  • FIG. 5A shows a flowchart of a health consultation service method provided by an embodiment of the present invention.
  • This embodiment is exemplified by the health consultation service acquisition method used in the implementation environment shown in FIG. 1.
  • the method includes:
  • Step 501 The health monitoring device measures physiological data of the patient
  • the health monitoring device uses a measurement component such as a test strip, an electrode, and a sensor to measure the physiological data of the patient.
  • a measurement component such as a test strip, an electrode, and a sensor to measure the physiological data of the patient.
  • the physiological data is at least one of blood glucose level, blood pressure value, body weight value, electrocardiogram, pulse rate, heart rate, and the like.
  • Step 502 The health monitoring device displays the measured physiological data and the consultation portal;
  • the health monitoring device displays the measured physiological data in at least one of text, image, audio, and video.
  • the consultation portal is an entry for triggering a health consultation.
  • blood glucose meter 50 obtains a patient's blood glucose level as measured by a blood glucose test strip, displays a patient's blood glucose level in user interface 52, and consults inlet 54.
  • the user interface 52 displays a prompt message "Your blood glucose level is high in the last week, and it is recommended that you contact your medical consultant".
  • the consultation portal 54 is a button control on which a "one-click call" is displayed.
  • Step 503 The health monitoring device sends the physiological data of the patient to the server;
  • the health monitoring device sends the patient's physiological data to the server.
  • the physiological data includes: a patient identifier, physiological data collected at the time, and an acquisition time.
  • the server receives the physiological data sent by the health monitoring device.
  • Step 504 the server saves the physiological data to the patient's medical record information
  • the server saves the physiological data to the medical record information corresponding to the patient identification.
  • the medical record information includes: a patient identification, basic patient information, physiological data of the patient, and a historical service record.
  • the medical record information is schematically shown in the following table.
  • Step 505 After receiving the triggering command that acts on the consulting portal, the health monitoring device sends a health consultation request to the server.
  • the health consultation request carries the contact information of the patient, or the health consultation request carries the patient identification, and the server stores the contact information corresponding to the patient identification.
  • step 503 and step 504 are not limited. In other embodiments, step 503 and step 505 are performed simultaneously, or step 503 is performed after step 505.
  • the server receives the health consultation request.
  • step 506 the server obtains the contact information of the doctor who provides the consultation service to the patient.
  • the server After the server receives the health consultation request, the contact information of the doctor who provides the consultation service to the patient is obtained.
  • the doctor's contact information includes the phone number, the social account of the social application client or the email address.
  • step 507 the server detects whether the health consultation request meets the preset condition.
  • the preset condition includes: the historical health consultation request from the patient is not received within the first time period before receiving the health consultation request, and/or the doctor does not have a doctor for the second time period before receiving the health consultation request The patient has provided a health consultation service.
  • step 508 If the preset condition is met, the process proceeds to step 508; if the preset condition is not met, the process proceeds to step 509.
  • this step is an optional step.
  • the server may directly perform step 508.
  • the embodiment is only illustrated by the step 506 after the step is performed.
  • the server may perform step 506 and step 507 at the same time, or perform step 506 after performing step 507 first.
  • the specific execution order of the person is not limited.
  • Step 508 If the preset condition is met, the health consultation request is forwarded to the doctor terminal according to the doctor's contact information, and the health consultation request carries the contact information of the patient's contact information, the patient's medical record information or the medical record information.
  • the server adds the patient's medical record information or the medical record information to the health consultation request, and sends the health consultation request to the doctor terminal.
  • the server queries the contact information and the medical record information corresponding to the patient identification, and adds the contact information of the patient's contact information, the patient's medical record information or the medical record information to the health consultation request. Send the health consultation request to the doctor terminal.
  • the doctor terminal 60 receives the health consultation request and displays the health consultation request in a pop-up box 62.
  • the pop-up box 62 includes: the message "patient 0001 health advice to you, please reply as soon as possible” and hyperlinks 64 "to see the patient's medical records"; when the hyperlink 64 "to see the patient's medical history" after being selected, the doctor Terminal 60 will jump to display the patient's medical record information.
  • the doctor terminal receives the health consultation request forwarded by the server. Moreover, after the doctor is informed of the health consultation request, the doctor needs to provide the patient with a health consultation service according to the patient's contact information.
  • the patient's contact information includes a phone number to illustrate, the doctor dials the phone number, and then provides consulting services to the patient.
  • step 509 if the preset condition is not met, the process ends.
  • Step 510 The server receives a service record fed back by the doctor terminal after providing the health consultation service to the patient, where the service record includes a description of the condition of the patient by the doctor.
  • the doctor After the doctor provides consulting services to the patient, the doctor reports the service through the doctor terminal. Specifically, the doctor can edit the service record in the doctor terminal and then record it to the server through the second terminal feedback service.
  • the service record includes a description of the patient's condition by the doctor, and the service record may be video information, and may be voice information or text information.
  • the service record further includes a patient identification.
  • step 511 the server updates the patient's medical record information according to the service record.
  • the server updates the patient's medical record information based on the condition description in the received service record.
  • the method for obtaining the health consultation service obtains the contact information of the doctor who provides the consultation service to the patient after receiving the health consultation request, and then forwards the health consultation to the doctor terminal according to the contact information of the doctor.
  • the request for the health consultation request is used to request the doctor to provide the health consultation service for the patient according to the contact information of the patient; and solve the problem that the prior art patient needs to go to the doctor to register before obtaining the consultation service, and the service is less efficient; The effect of improving the efficiency of the patient's access to the consulting service.
  • the embodiment automatically uploads the physiological data collected by the health monitoring device to the server, and the server saves the physiological data to the patient's medical record information, so that when the doctor receives the health consultation service, It is easy to view the medical record information recorded by the patient and improve the diagnosis efficiency.
  • a diabetic patient measures his or her blood glucose level every day after purchasing the blood glucose meter.
  • the blood glucose meter records the blood glucose value measured by the patient every day and synchronizes it to the server, and the server saves the blood glucose value to the patient's medical record information.
  • the server assigns a doctor to the patient, and the doctor provides health consultation services to the patient in the form of telephone service, instant messaging service or on-site service.
  • the doctor provides the health consultation service
  • the patient's medical record information can be conveniently viewed, and the medical record information includes not only various physiological data measured by the patient itself, but also service records that other doctors feedback during the historical service process.
  • the health monitoring device is a portable electrocardiograph
  • the doctor directly calls the doctor through the portable electrocardiograph, and sends the latest measured electrocardiogram data to the doctor for diagnosis, and the whole process takes time. It may take only 1 minute. However, if the patient takes the hospital registration, measures the electrocardiogram, and waits for the doctor's diagnosis, it takes hours or even ten hours. It takes so long to miss the best diagnosis time for sudden heart disease.
  • the health monitoring equipment automatically constructs the patient's medical record information, provides health consultation services, and provides patients with convenient, effective, and timely health consultation services, so that health monitoring
  • the role of the device is no longer limited to one device, but becomes a private exclusive health consultant for the patient, which can better ensure the health of the patient.
  • FIG. 6 is a structural block diagram of a health consultation service obtaining apparatus according to an embodiment of the present invention.
  • the health consulting service obtaining apparatus may include: a request receiving module 610, an obtaining module 620, and a request forwarding module 630.
  • the request receiving module 610 is configured to receive a health consultation request, where the health consultation request carries a contact information of the patient;
  • the obtaining module 620 is configured to obtain a contact information of a doctor who provides consulting services for the patient;
  • the request forwarding module 630 is configured to forward the health consultation request to the doctor terminal according to the contact information of the doctor acquired by the obtaining module 620, where the health consultation request is used to request the doctor
  • the patient is provided with a health consultation service according to the patient's contact information.
  • the health consultation service obtaining apparatus acquires the contact information of the doctor who provides the consultation service to the patient after receiving the health consultation request, and then forwards the health consultation to the doctor terminal according to the doctor's contact information.
  • the request for the health consultation request is used to request the doctor to provide the health consultation service to the patient according to the contact information of the patient; and the prior art that the patient needs to go to the doctor to register the health consultation service, and the health consultation service is less effective. Problem; achieved the effect of improving the efficiency of patients' access to health counseling services.
  • FIG. 7 is a structural block diagram of a health consultation service obtaining apparatus according to another embodiment of the present invention.
  • the health consulting service obtaining apparatus may include: a request receiving module 610, an obtaining module 620, and a request forwarding module 630.
  • the request receiving module 610 is configured to receive a health consultation request, where the health consultation request carries a contact information of the patient;
  • the obtaining module 620 is configured to obtain a contact information of a doctor who provides consulting services for the patient;
  • the request forwarding module 630 is configured to forward the health consultation request to the doctor terminal according to the contact information of the doctor acquired by the obtaining module 620, where the health consultation request is used to request the doctor to The contact method provides a health consultation service for the patient.
  • the device further includes: a data receiving module 692, a medical record saving module 694, and a medical record forwarding module 696;
  • the data receiving module 692 is configured to receive physiological data of the patient sent by the health monitoring device;
  • the medical record saving module 694 is configured to save the physiological data to the medical record information of the patient
  • the medical record forwarding module 696 is configured to send the medical record information of the patient or the viewing portal of the medical record information to the medical terminal according to the contact information of the doctor when forwarding the health consultation request.
  • the device further includes:
  • the first detecting module 640 is configured to detect whether the health consultation request satisfies a preset condition before the request forwarding module 630 forwards the health consultation request to the doctor terminal according to the doctor's contact information;
  • the setting includes: not receiving a historical health consultation request from the patient within a first time period before receiving the health consultation request, and/or receiving the health consultation During the second period before the request, there is no doctor terminal to provide health consultation services for the patient;
  • the request forwarding module 630 is further configured to: when the detection result of the first detecting module 640 is that the preset condition is met, perform the forwarding of the health consultation to the doctor terminal according to the contact manner of the doctor The requested operation.
  • the obtaining module 620 includes:
  • the doctor determining unit 621 is configured to determine the doctor corresponding to the patient according to the preset correspondence relationship between the patient and the doctor; the first obtaining unit 622 is configured to acquire the determined by the doctor determining unit 621 The doctor's contact information;
  • the doctor assigning unit 623 is configured to assign a doctor to the patient among the candidate doctors, and the second obtaining unit 624 is configured to obtain the contact information of the doctor assigned by the doctor assigning unit 623.
  • the second obtaining unit 624 is further configured to:
  • a patient is assigned to the patient based on the medical record information and the diagnostic expertise of each candidate physician.
  • the device further includes:
  • a record receiving module 650 configured to receive a service record fed back by the doctor after providing the health consultation service to the patient, where the service record includes a description of the condition of the patient by the doctor;
  • the information update module 660 is configured to update the medical record information of the patient according to the service record received by the record receiving module 650.
  • the device further includes:
  • the second detecting module 670 is configured to detect whether the service record is received in the third time period after the request forwarding module 630 forwards the health consultation request to the doctor terminal according to the doctor's contact information;
  • the information sending module 680 is configured to send reminder information to the doctor terminal when the detection result of the second detecting module 670 is that the service record is not received, and the reminding information is used to remind the doctor to The patient provides a health consultation service.
  • the health consultation service obtaining apparatus acquires the contact information of the doctor who provides the consultation service to the patient after receiving the health consultation request, and then forwards the health consultation to the doctor terminal according to the doctor's contact information.
  • Request the health consultation request is used to request the doctor to be based on the patient
  • the contact information provides the patient with a health consultation service; solves the problem that the prior art patients need to go to the doctor to register to obtain the health consultation service, and the service is less efficient; and the efficiency of the patient's access to the health consultation service can be improved. Effect.
  • the doctor terminal Before forwarding the health consultation request to the doctor terminal, it is first detected whether the health consultation request satisfies the preset condition, and the health consultation request is forwarded to the doctor terminal only when the detection result satisfies the preset condition, thereby avoiding the frequent call of the patient. After the doctor, the doctor repeatedly provides health consultation services for the patient, which leads to waste of resources and problems for the patient.
  • the physiological data collected by the health monitoring device is automatically uploaded to the server, and the physiological data is saved by the server to the patient's medical record information, so that the doctor can conveniently view the record recorded by the patient when receiving the health consultation service.
  • the medical record information improves the diagnostic efficiency.
  • FIG. 8 is a structural block diagram of a health consultation service obtaining apparatus according to an embodiment of the present invention.
  • the health consulting service obtaining apparatus may include an index measuring module 810 , an index display module 820 , and a request sending module 830 .
  • An index measuring module 810 configured to measure physiological data of the patient
  • An index display module 820 configured to display the physiological data and the consultation portal measured by the index measurement module 810;
  • the request sending module 830 is configured to send a health consultation request to the server after receiving the triggering instruction that is applied to the consulting portal, where the health consultation request carries the contact information of the patient, and the health consultation request is used for
  • the server is requested to forward the health consultation request to a doctor terminal that provides counseling services to the patient, and request the doctor to provide health consultation services to the patient according to the patient's contact information.
  • the apparatus further comprises: a data sending module (not shown).
  • the data sending module is configured to send the physiological data of the patient to the server.
  • the health consultation service obtaining apparatus sends a health consultation request to the server after receiving the triggering instruction, so that the server can forward the health consultation request to the doctor terminal that provides consulting services for the patient.
  • the health consultation request is for requesting a doctor based on the patient's
  • the contact method provides consulting services for patients; it solves the problem that the prior art patients need to go to the doctor to register to obtain consulting services, and the efficiency of obtaining services is low; and the efficiency of obtaining health consulting services for patients can be improved.
  • the health consultation service obtaining device obtained by the above embodiment obtains the health consultation service
  • only the division of the above functional modules is illustrated.
  • the functions may be assigned different functions according to needs.
  • the module is completed, that is, the internal structure of the device is divided into different functional modules to complete all or part of the functions described above.
  • the method of the method for obtaining the health consultation service and the method for obtaining the health consultation service are provided in the same concept. The specific implementation process is described in detail in the method embodiment, and details are not described herein again.
  • the server 900 includes a central processing unit (CPU) 901, a system memory 904 including a random access memory (RAM) 902 and a read only memory (ROM) 903, and a system bus 905 that connects the system memory 904 and the central processing unit 901.
  • the server 900 also includes a basic input/output system (I/O system) 906 that facilitates transfer of information between various devices within the computer, and mass storage for storing the operating system 913, applications 99, and other program modules 918.
  • I/O system basic input/output system
  • the basic input/output system 906 includes a display 908 for displaying information and an input device 909 such as a mouse or keyboard for user input of information. Both the display 908 and the input device 909 are connected to the central processing unit 901 via an input and output controller 910 that is coupled to the system bus 905.
  • the basic input/output system 906 can also include an input output controller 910 for receiving and processing input from a plurality of other devices, such as a keyboard, mouse, or electronic stylus. Similarly, input and output controller 910 also provides output to a display screen, printer, or other type of output device.
  • the mass storage device 907 is connected to the central processing unit 901 by a mass storage controller (not shown) connected to the system bus 905.
  • the mass storage device 907 and its associated computer readable medium provide non-volatile storage for the server 900. That is, the mass storage device 907 can include a computer readable medium (not shown) such as a hard disk or a CD-ROM drive.
  • the computer readable medium can include computer storage media and communication media.
  • Computer storage media includes for storage of computer readable instructions, data structures, program modules or Volatile and non-volatile, removable and non-removable media implemented by any method or technology of information such as other data.
  • Computer storage media include RAM, ROM, EPROM, EEPROM, flash memory or other solid state storage technologies, CD-ROM, DVD or other optical storage, tape cartridges, magnetic tape, magnetic disk storage or other magnetic storage devices.
  • RAM random access memory
  • ROM read only memory
  • EPROM Erasable programmable read-only memory
  • EEPROM electrically erasable programmable read-only memory
  • the server 900 may also be operated by a remote computer connected to the network through a network such as the Internet. That is, server 900 can be connected to network 912 via communication component 911 coupled to said system bus 905, or communication component 911 can be used to connect to other types of networks or remote computer systems (not shown).
  • the memory further includes one or more programs, the one or more programs are stored in a memory, and the one or more programs include a server for performing a health consultation service acquisition method provided by an embodiment of the present invention. Executed instructions.
  • FIG. 10 is a block diagram of a health monitoring device 1000 according to an embodiment of the present invention.
  • the health monitoring device may include a radio frequency (RF) circuit 1001, including one or more computer readable storage media.
  • RF radio frequency
  • the RF circuits and/or WiFi modules described above may also be collectively referred to as communication components. among them:
  • the RF circuit 1001 can be used for receiving and transmitting signals during and after receiving or transmitting information, in particular, after receiving downlink information of the base station, and processing it by one or more processors 1008; in addition, transmitting data related to the uplink to the base station.
  • RF circuit 1001 includes, but is not limited to, an antenna, at least one amplifier, a tuner, one or more oscillators, a subscriber identity module (SIM, Subscriber) Identity Module) card, transceiver, coupler, low noise amplifier (LNA, Low Noise Amplifier), duplexer, etc.
  • SIM subscriber identity module
  • LNA Low Noise Amplifier
  • duplexer etc.
  • the RF circuit 1001 can also communicate with the network and other devices through wireless communication.
  • the wireless communication may use any communication standard or protocol, including but not limited to Global System of Mobile Communication (GSM), General Packet Radio Service (GPRS), and Code Division Multiple Access (CDMA). Code Division Multiple Access), Wideband Code Division Multiple Access (WCDMA), Long Term Evolution (LTE), e-mail, Short Messaging Service (SMS), and the like.
  • GSM Global System of Mobile Communication
  • GPRS General Packet Radio Service
  • CDMA Code Division Multiple Access
  • Code Division Multiple Access Code Division Multiple Access
  • WCDMA Wideband Code Division Multiple Access
  • LTE Long Term Evolution
  • SMS Short Messaging Service
  • the memory 1002 can be used to store software programs and modules, and the processor 1008 executes various functional applications and data processing by running software programs and modules stored in the memory 1002.
  • the memory 1002 may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application required for at least one function (such as a sound playing function, an image playing function, etc.), and the like; the storage data area may be stored according to Data created by the use of health monitoring equipment (such as audio data, phone book, etc.).
  • memory 1002 can include high speed random access memory, and can also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other volatile solid state storage device. Accordingly, the memory 1002 can also include a memory controller to provide access to the memory 1002 by the processor 1008 and the input unit 1003.
  • the input unit 1003 can be configured to receive input numeric or character information and to generate keyboard, mouse, joystick, optical or trackball signal inputs related to user settings and function controls.
  • input unit 1003 can include a touch-sensitive surface as well as other input devices.
  • Touch-sensitive surfaces also known as touch screens or trackpads, collect touch operations on or near the user (such as the user using a finger, stylus, etc., any suitable object or accessory on a touch-sensitive surface or touch-sensitive Operation near the surface), and drive the corresponding connecting device according to a preset program.
  • the touch sensitive surface may include two parts of a touch detection device and a touch controller.
  • the touch detection device detects the touch orientation of the user, and detects a signal brought by the touch operation, and transmits the signal to the touch controller; the touch controller receives the touch information from the touch detection device, converts the touch information into contact coordinates, and sends the touch information.
  • the processor 1008 is provided and can receive commands from the processor 1008 and execute them.
  • touch-sensitive surfaces can be implemented in a variety of types, including resistive, capacitive, infrared, and surface acoustic waves.
  • the input unit 1003 may also include other input devices. Specifically, other input devices may include, but are not limited to, one or more of a physical keyboard, function keys (such as volume control buttons, switch buttons, etc.), trackballs, mice, joysticks, and the like.
  • Display unit 1004 can be used to display information entered by the user or information provided to the user and various graphical user interfaces of the health monitoring device, which can be composed of graphics, text, icons, video, and any combination thereof.
  • the display unit 1004 may include a display panel.
  • the display panel may be configured in the form of a Liquid Crystal Display (LCD), an Organic Light-Emitting Diode (OLED), or the like.
  • the touch-sensitive surface may cover the display panel, and when the touch-sensitive surface detects a touch operation thereon or nearby, it is transmitted to the processor 1008 to determine the type of the touch event, and then the processor 1008 displays the type according to the touch event. A corresponding visual output is provided on the panel.
  • the touch-sensitive surface and display panel are implemented as two separate components to implement input and input functions, in some embodiments, the touch-sensitive surface can be integrated with the display panel to implement input and output functions.
  • the health monitoring device may further include a measuring component 1005 that is a component for converting information on the test paper into an electrical signal.
  • the measuring unit 1005 is a component that converts blood sugar information on blood-stained blood glucose test paper into an electrical signal.
  • the measuring component 1005 has different functions.
  • the health monitoring device further includes at least one type of sensor, such as a light sensor, a motion sensor, and other sensors.
  • the light sensor may include an ambient light sensor and a proximity sensor, wherein the ambient light sensor may adjust the brightness of the display panel according to the brightness of the ambient light, and the proximity sensor may close the display panel when the health monitoring device moves to the ear. Or backlight.
  • the gravity acceleration sensor can detect the magnitude of acceleration in all directions (usually three axes). When it is stationary, it can detect the magnitude and direction of gravity.
  • vibration recognition related functions such as pedometer, tap
  • sensors in the current location as for health monitoring equipment, gyroscopes, barometers, hygrometers, thermometers can also be configured
  • Other sensors such as infrared sensors will not be described here.
  • An audio circuit 1006, a speaker, and a microphone provide an audio interface between the user and the health monitoring device.
  • the audio circuit 1006 can transmit the converted electrical signal of the audio data to the speaker, and convert it into a sound signal output by the speaker; on the other hand, the microphone converts the collected sound signal into an electrical signal, which is received by the audio circuit 1006 and converted.
  • the audio data output processor 1008 After the audio data is processed by the audio data output processor 1008, it is sent to, for example, another health monitoring device via the RF circuit 1001, or the audio data is output to the memory 1002 for further processing.
  • the audio circuit 1006 may also include an earbud jack to provide communication of the peripheral earphones with the health monitoring device.
  • WiFi is a short-range wireless transmission technology
  • health monitoring equipment can help through the WiFi module 1007 Helping users send and receive email, browse the web and access streaming media, it provides users with wireless broadband Internet access.
  • FIG. 10 shows the WiFi module 1007, it can be understood that it does not belong to the essential configuration of the health monitoring device, and may be omitted as needed within the scope of not changing the essence of the invention.
  • the processor 1008 is a control center for the health monitoring device that connects various portions of the entire handset with various interfaces and lines, by running or executing software programs and/or modules stored in the memory 1002, and recalling data stored in the memory 1002. , perform various functions of the health monitoring device and process data to monitor the mobile phone as a whole.
  • the processor 1008 may include one or more processing cores; preferably, the processor 1008 may integrate an application processor and a modem processor, where the application processor mainly processes an operating system, a user interface, an application, and the like.
  • the modem processor primarily handles wireless communications. It will be appreciated that the above described modem processor may also not be integrated into the processor 1008.
  • the health monitoring device also includes a power source 1009 (such as a battery) for powering various components.
  • the power source can be logically connected to the processor 1008 through a power management system to manage functions such as charging, discharging, and power management through the power management system.
  • the power supply 1009 may also include any one or more of a DC or AC power source, a recharging system, a power failure detection circuit, a power converter or inverter, a power status indicator, and the like.
  • the health monitoring device may further include a camera, a Bluetooth module, and the like, and details are not described herein again.
  • the processor 1008 in the health monitoring device runs one or more program instructions stored in the memory 1002, thereby implementing the health consulting service obtaining method provided in the foregoing various method embodiments.
  • the embodiment of the present invention further provides a health consultation service acquisition system, the system includes a first device and a second device, the first device is a health consultation service acquisition device as shown in FIG. 6 or FIG. 7, and the second device is a figure.
  • the embodiment of the present invention further provides a health consultation service acquisition system, which includes a server and a health monitoring device, and the server is as shown in FIG. 9. The server shown, the health monitoring device is the health monitoring device shown in FIG.
  • the health consultation service acquisition system obtained by the embodiment obtains the contact information of the doctor who provides the consultation service for the patient after receiving the health consultation request, and then forwards the health consultation to the doctor terminal according to the doctor's contact information.
  • the request for the health consultation request is used to request the doctor to provide the health consultation service to the patient according to the contact information of the patient; and the prior art that the patient needs to go to the doctor to register the health consultation service, and the health consultation service is less effective. Problem; achieved the effect of improving the efficiency of patients' access to health counseling services.
  • a person skilled in the art may understand that all or part of the steps of implementing the above embodiments may be completed by hardware, or may be instructed by a program to execute related hardware, and the program may be stored in a computer readable storage medium.
  • the storage medium mentioned may be a read only memory, a magnetic disk or an optical disk or the like.

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Abstract

一种健康咨询服务获取方法、装置和系统，属于远程健康医疗服务技术领域。所述方法包括：接收健康咨询请求，所述健康咨询请求中对应有患者的联系方式(301)；获取为所述患者提供咨询服务的医生的联系方式(302)；根据所述医生的联系方式向所述医生终端转发所述健康咨询请求，所述健康咨询请求用于请求所述医生根据所述患者的联系方式为所述患者提供健康咨询的服务(303)。解决了现有技术中患者需要到医生挂号之后才能获取咨询服务，获取服务的效率较低的问题；达到了可以提高患者获取咨询服务的服务效率的效果。

Description

健康咨询服务获取方法、装置和系统
本申请要求于2015年09月24日提交中国专利局、申请号为201510618806.1、发明名称为“健康咨询服务获取方法、装置和系统”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本发明实施例涉及远程健康医疗服务技术领域，特别涉及一种健康咨询服务获取方法、装置和系统。
背景技术
诸如血压计、血糖仪和体脂监测仪之类的健康监测设备已走入人们的日常生活。人们可以通过这些健康监测设备来监测自身的健康情况。
现有技术中，在用户通过健康监测设备监测到生理数据出现异常，进而想要咨询医生时，用户需要到医院挂号，然后才能获取到健康咨询服务，获取健康咨询服务的效率较低。
发明内容
本发明实施例提供了一种健康咨询服务获取方法、装置和系统。所述技术方案如下：
一方面，提供了一种健康咨询服务获取方法，包括：
接收健康咨询请求，所述健康咨询请求对应有患者的联系方式；
获取为所述患者提供咨询服务的医生的联系方式；
根据所述医生的联系方式向所述医生终端转发所述健康咨询请求，所述健康咨询请求用于请求所述医生根据所述患者的联系方式为所述患者提供健康咨询的服务。
另一方面，提供了一种健康咨询服务获取方法，包括：
健康监测设备测量患者的生理数据；
所述健康监测设备展示测量得到的所述生理数据和咨询入口；
所述健康监测设备在接收到作用于所述咨询入口的触发指令之后，发送健 康咨询请求至服务器，所述健康咨询请求用于请求所述服务器将所述健康咨询请求转发至为所述患者提供咨询服务的医生所使用的终端，并请求所述医生根据所述患者的联系方式为所述患者提供健康咨询的服务。
另一方面，提供了一种健康咨询服务获取装置，包括：
请求接收模块，用于接收健康咨询请求，所述健康咨询请求对应有患者的联系方式；
获取模块，用于获取为所述患者提供咨询服务的医生的联系方式；
请求转发模块，用于根据所述获取模块获取到的所述医生的联系方式向所述医生终端转发所述健康咨询请求，所述健康咨询请求用于请求所述医生根据所述患者的联系方式为所述患者提供健康咨询的服务。
另一方面，提供了一种健康咨询服务获取装置，包括：
指数测量模块，用于测量患者的生理数据；
指数展示模块，用于展示所述指数测量模块测量得到的所述生理数据和咨询入口；
请求发送模块，用于在接收到作用于所述咨询入口的触发指令之后，发送健康咨询请求至服务器，所述健康咨询请求中携带有所述患者的联系方式，所述健康咨询请求用于请求所述服务器将所述健康咨询请求转发至为所述患者提供咨询服务的医生终端，并请求所述医生根据所述患者的联系方式为所述患者提供健康咨询的服务。
另一方面，提供了一种服务器，所述服务器包括：处理器和通信组件；
所述通信组件，用于接收健康咨询请求，所述健康咨询请求对应有患者的联系方式；
所述处理器，用于获取为所述患者提供咨询服务的医生的联系方式；
所述通信组件，用于根据所述医生的联系方式向医生终端转发所述健康咨询请求，所述健康咨询请求用于请求所述医生根据所述患者的联系方式为所述患者提供健康咨询的服务。
另一方面，提供了一种健康监测设备，所述设备包括：处理器、与所述处理器相连的测量部件和通信组件；
所述测量部件，用于测量患者的生理数据；
所述处理器，用于展示测量得到的所述生理数据和咨询入口；
所述处理器，用于在接收到作用于所述咨询入口的触发指令之后，通过所 述通信组件发送健康咨询请求至服务器，所述健康咨询请求用于请求所述服务器将所述健康咨询请求转发至为所述患者提供咨询服务的医生终端，并请求所述医生根据所述患者的联系方式为所述患者提供健康咨询的服务。
另一方面，提供了一种健康咨询服务获取系统，该系统包括第三方面所述的健康咨询服务获取装置和第四方面所述的健康咨询服务获取装置，或者，该系统包括如第五方面所述的服务器和第六方面所述的健康监测设备。
通过在接收到健康咨询请求之后，获取为患者提供咨询服务的医生的联系方式，然后根据该医生的联系方式向医生终端转发健康咨询请求，该健康咨询请求用于请求医生根据患者的联系方式为患者提供健康咨询的服务；解决了现有技术中患者需要到医生挂号之后才能获取健康咨询服务，获取健康咨询服务的效率较低的问题；达到了可以提高患者获取健康咨询服务的效率的效果。
附图说明
为了更清楚地说明本发明实施例中的技术方案，下面将对实施例描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本发明的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。
图1是本发明各个实施例提供的健康咨询服务获取方法所涉及的实施环境的示意图。
图2是本发明一个实施例提供的健康咨询服务获取方法的方法流程图。
图3是本发明另一个实施例提供的健康咨询服务获取方法的方法流程图。
图4A是本发明再一个实施例提供的健康咨询服务获取方法的一种方法流程图。
图4B是本发明再一个实施例提供的健康咨询服务获取方法的另一种方法流程图。
图5A是本发明再一个实施例提供的健康咨询服务获取方法的一种方法流程图。
图5B是图5A实施例提供的健康咨询服务获取方法在具体实施时的界面示意图。
图5C是图5A实施例提供的健康咨询服务获取方法在具体实施时的界面示意图。
图6是本发明一个实施例提供的健康咨询服务获取装置的结构方框图。
图7是本发明另一个实施例提供的健康咨询服务获取装置的结构方框图。
图8是本发明另一个实施例提供的健康咨询服务获取装置的结构方框图；
图9是本发明另一个实施例提供的服务器的结构方框图。
图10是本发明另一个实施例提供的健康监测设备的结构方框图。
具体实施方式
为了使本发明的目的、技术方案和优点更加清楚，下面将结合附图对本发明作进一步地详细描述，显然，所描述的实施例仅仅是本发明一部份实施例，而不是全部的实施例。基于本发明中的实施例，本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其它实施例，都属于本发明保护的范围。
请参考图1，其示出了本发明各个实施例提供的健康咨询服务获取方法所涉及的实施环境的示意图。如图1所示，该实施环境可以包括第一终端110、第二终端120和服务器130。
第一终端110为患者使用的终端，简称患者终端。该第一终端110可以为患者使用的健康监测设备；也可以为与健康监测设备绑定的的终端，比如：手机、平板电脑、台式电脑、可穿戴设备或头戴式设备。该第一终端110可以通过有线网络或者无线网络与服务器130连接。示意性的，第一终端110是血糖仪、心电图仪、体重计、血压计等健康监测设备，该健康监测设备是家庭用健康检测设备，或，个人用健康监测设备。
第二终端120为医生使用的终端，简称医生终端。第二终端120可以为诸如手机、平板电脑或者计算机之类的终端。且该第二终端120可以通过有线网络或者无线网络与服务器130连接。
服务器130可以为一台服务器，也可以为一个服务器集群或虚拟计算平台。
可选地，上述的无线网络或有线网络使用标准通信技术和/或协议。网络通常为因特网、但也可以是任何网络，包括但不限于局域网(LAN)、城域网(MAN)、广域网(WAN)、移动、有线或者无线网络、专用网络或者虚拟专用网络的任何组合)。在一些实施例中，使用包括超文本标记语言(HTML)、可扩展标记语言(XML)等的技术和/或格式来代表通过网络交换的数据。此外还可以使用诸如安全套接字层(SSL)、传送层安全(TLS)、虚拟专用网络(VPN)、网 际协议安全(IPsec)等常规加密技术来加密所有或者一些链路。在另一些实施例中，还可以使用定制和/或专用数据通信技术取代或者补充上述数据通信技术。
请参考图2，其示出了本发明一个实施例提供的健康咨询服务获取方法的方法流程图，本实施例以该健康咨询服务获取方法用于图1所示的第一终端110中来举例说明。如图2所示，该健康咨询服务获取方法可以包括：
步骤201，测量患者的生理数据。
可选地，生理数据是：血糖值、血压值、体重值、心电图、脉搏、心率等数据中的至少一种。生理数据又称健康指数。
步骤202，展示测量得到的生理数据和咨询入口。
可选地，健康监测设备采用文字、图像、音频和视频中的至少一种形式，对测量得到的生理数据进行展示。
可选地，咨询入口是用于触发健康咨询的入口。咨询入口的具体表现形式是预设按键控件、超链接控件或者菜单项控件中的至少一种。
步骤203，在接收到作用于咨询入口的触发指令之后，发送健康咨询请求至服务器。
在健康监测设备测量得到患者的生理数据之后，当患者需要医生的专业指导时，患者可以在健康监测设备上的咨询入口施加触发指令。健康监测设备接收到该触发指令之后，发送健康咨询请求至服务器。
其中，触发指令可以为按压健康监测设备中的预设按键的指令，也可以是选择健康监测设备中展示的触发选项的触发指令。可选地，触发选项是超链接控件或者菜单项控件。
可选地，健康咨询请求中携带有患者的联系方式，或者，健康咨询请求携带有患者标识，服务器中存储有与该患者标识对应的联系方式。
可选地，健康咨询请求用于请求服务器将健康咨询请求转发至医生终端，并请求医生根据患者的联系方式为患者提供健康咨询的服务。
综上所述，本实施例提供的健康咨询服务获取方法，通过在接收到触发指令之后，发送健康咨询请求至服务器，使得服务器可以将该健康咨询请求转发至为患者提供咨询服务的医生终端，该健康咨询请求用于请求医生根据患者的联系方式为患者提供健康咨询服务；解决了现有技术中患者需要到医生挂号之后才能获取健康咨询服务，获取健康咨询服务的效率较低的问题；达到了可以 提高患者获取健康咨询服务的效率的效果。
请参考图3，其示出了本发明另一个实施例提供的健康咨询服务获取方法的方法流程图，本实施例以该健康咨询服务获取方法用于图1所示的服务器130中来举例说明。如图3所示，该健康咨询服务获取方法可以包括：
步骤301，接收健康咨询请求，健康咨询请求中对应有患者的联系方式。
可选地，健康咨询请求中携带有患者的联系方式，或者，健康咨询请求携带有患者标识，服务器中存储有与该患者标识对应的联系方式。
步骤302，获取为患者提供咨询服务的医生的联系方式。
步骤303，根据医生的联系方式向医生终端转发健康咨询请求，健康咨询请求用于请求医生根据患者的联系方式为患者提供健康咨询的服务。
综上所述，本实施例提供的健康咨询服务获取方法，通过在接收到健康咨询请求之后，获取为患者提供咨询服务的医生的联系方式，然后根据该医生的联系方式向医生终端转发健康咨询请求，该健康咨询请求用于请求医生根据患者的联系方式为患者提供健康咨询服务；解决了现有技术中患者需要到医生挂号之后才能获取健康咨询服务，获取健康咨询服务的效率较低的问题；达到了可以提高患者获取健康咨询服务的效率的效果。
请参考图4A，其示出了本发明再一个实施例提供的健康咨询服务获取方法的方法流程图，本实施例以该健康咨询服务获取方法用于图1所示的服务器130中来举例说明。如图4A所示，该健康咨询服务获取方法包括：
步骤401，接收健康咨询请求，健康咨询请求中携带有患者的联系方式。
在患者需要获取健康咨询服务时，患者可以通过自己使用的第一终端来发送健康咨询请求至服务器。相应的，服务器接收该健康咨询请求。
第一终端可以为患者使用的用于测量生理数据的健康监测设备，也可以为与健康监测设备绑定的终端，比如手机、平板电脑或者台式电脑之类的设备。且第一终端可以通过2G(2-Generation wireless telephone technology，第二代手机通信技术规格)、3G、4G或者WiFi(Wireless-Fidelity，无线保真)网络发送该健康咨询请求至服务器。
可选地，健康咨询请求中携带有患者的联系方式；或者，健康咨询请求携带有患者标识，服务器中存储有与该患者标识对应的联系方式。患者的联系方 式包括电话号码、社交应用客户端的社交账号、邮箱地址和患者的家庭住址中的至少一种。
以第一终端为患者使用的血糖仪来举例说明，在患者通过血糖仪测量得到自己的血糖指数出现异常，进而想要咨询医生时，患者按压血糖仪中用于呼叫医生的按键。血糖仪接收到按压信号之后，发送健康咨询请求至服务器。可选的，血糖仪还显示包含呼叫选项的显示界面，在接收到患者选择该呼叫选项的选择信号之后，发送健康咨询请求至服务器。
步骤402，获取为患者提供咨询服务的医生的联系方式。
可选的，本步骤包括如下两种可能的实现方式。
第一种可能的实现方式，第一终端根据患者与医生之间的预设对应关系，确定患者所对应的医生；获取确定的医生的联系方式。
可选地，服务器中预先存储有患者与医生之间的预设对应关系，在接收到健康咨询请求之后，在预设对应关系中查询患者所对应的医生。其中，患者所对应的医生可以为一位，也可以是包含至少两位候选医生的医生团队。
可选地，若患者所对应的候选医生有至少两位，则服务器依据每位候选医生当前所需服务的患者个数和候选医生的资质中的至少一种，为患者确定一位医生。
示意性的，服务器确定每位候选医生当前所需服务的患者个数，将当前所需服务的患者个数最少的一位候选医生，确定为患者所对应的医生。
示意性的，服务器确定每位候选医生的资质，将资质最高的一位候选医生，确定为患者所对应的医生。可选地，该资质是指从业资质或者学历资质。
示意性的，对于每位候选医生，服务器根据该候选医生的当前所需服务的患者个数计算出第一分数；服务器根据该候选医生的资质计算出第二分数；服务器将第一分数和第二分数相加后得到与该候选医生对应的第三分数；服务器将第三分数最高的候选医生，确定为患者所对应的医生。
另外，服务器中的预设对应关系可以为患者开通健康咨询服务时，服务器生成并保存的对应关系。
第二种可能的实现方式，在各个候选医生中为患者分配一个医生；获取为患者分配的医生的联系方式。
其中，服务器在各个候选医生中为患者分配一个医生，包括如下步骤：
(1)、获取预先存储的患者的病历信息。
(2)、获取每个候选医生的诊断特长。
(3)、根据病历信息以及每个候选医生的诊断特长为患者分配一个匹配的医生。
示意性的，服务器从病历信息中提取第一关键字集合，从每个候选医生的诊断特长中提取第二关键字集合；服务器计算第一关键字集合和第二关键字集合之间的相似度，将相似度最高的第二关键字集合所对应的候选医生，确定成为该患者分配的医生。
其中，医生的联系方式包括电话号码、社交应用客户端的社交账号或者邮箱地址。
需要补充说明的是，服务器接收到健康咨询请求之后，服务器反馈确认信息至患者使用的第一终端，该确认信息用于表示本次呼叫医生成功。
步骤403，检测健康咨询请求是否满足预设条件。
预设条件包括：在接收到健康咨询请求之前的第一时间段内未接收到来自患者的历史健康咨询请求，和/或，在接收到健康咨询请求之前的第二时间段内未有医生为患者提供过健康咨询服务。
示意性的，以第一时间段为5分钟为例，服务器接收到健康咨询请求之后，服务器检测最近5分钟内是否接收到来自同一患者的历史健康咨询请求；若未接收到历史健康咨询请求，则判定该健康咨询请求满足预设条件；若接收到历史健康咨询请求，则本次接收到的健康咨询请求很可能是患者误触发的请求，此时，服务器判定该健康咨询请求不满足预设条件。
示意性的，以第二时间段为10分钟为例，服务器接收到健康咨询请求之后，服务器获取医生在历史时间段中为该患者提供咨询服务后反馈的服务记录，根据获取到的服务记录来确定医生最近一次为该患者提供咨询服务的时间，检测该时间是否属于本次接收到健康咨询请求之前的10分钟内。若该时间属于本次接收到健康咨询请求之前的10分钟内，则说明医生刚刚为该患者提供过咨询服务，本次接收到的健康咨询请求很可能是患者误触发的请求，此时服务器确定本次接收到的健康咨询请求不满足预设条件；反之，若该时间不属于本次接收到健康咨询请求之前的10分钟内，则服务器确定本次接收到的健康咨询请求满足预设条件。
若满足预设条件，则进入步骤404；若不满足预设条件，则进入步骤405。
需要补充说明的是，本步骤为可选步骤，实际实现时服务器可以直接执行 步骤404。并且，本实施例也只是以该本步骤在步骤402之后执行来举例说明，可选的，服务器还可以同时执行步骤402和步骤403，或者先执行步骤403后执行步骤402，本实施例对两者的具体执行顺序并不做限定。
步骤404，若满足预设条件，根据医生的联系方式向医生终端转发健康咨询请求，健康咨询请求用于请求医生根据患者的联系方式为患者提供健康咨询的服务。
示意性的，若健康咨询请求携带有患者的联系方式，则服务器直接向医生终端发送该健康咨询请求；若健康咨询请求携带有患者标识，则服务器查询与该患者标识对应的联系方式，将该联系方式携带在健康咨询请求中发送给医生终端。
相应的，医生终端接收服务器转发的健康咨询请求。并且，在医生获知该健康咨询请求之后，医生需要根据患者的联系方式为患者提供健康咨询的服务。比如，以患者的联系方式包括电话号码来举例说明，医生拨打该电话号码，然后向患者提供咨询服务。
步骤405，若不满足预设条件，则结束。
步骤406，接收医生终端为患者提供健康咨询服务之后反馈的服务记录，服务记录中包含医生对患者的病情描述。
医生在为患者提供咨询服务之后，医生通过医生终端反馈服务记录。具体的，医生可以在医生终端中编辑服务记录，然后通过第二终端反馈服务记录至服务器。其中，服务记录中包含医生对患者的病情描述，该服务记录可以为视频信息，可以为语音信息，也可以为文本信息。
可选地，该服务记录还包括患者标识。
步骤407，根据服务记录更新患者的病历信息。
服务器根据接收到的服务记录中的病情描述来更新患者的病历信息。
需要补充说明的是，请参考图4B，在步骤404之后，该健康咨询请求获取方法还包括以下步骤：
步骤408，检测在第三时间段内是否接收到服务记录。
服务器在转发健康咨询请求至医生终端之后，服务器检测在第三时间段内是否接收到医生反馈的服务记录。
可选地，第三时间段的起始时刻为转发健康咨询请求的时刻。
若在第三时间段内未接收到服务记录，则进入步骤409；若在第三时间段 内接收到服务记录，则进入步骤410。
步骤409，若未接收到服务记录，则发送提醒信息至医生终端，提醒信息用于提醒医生为患者提供健康咨询的服务。
若未接收到服务记录，则说明医生很可能正在为患者提供咨询服务，或者，医生忘记反馈服务记录。此时，服务器发送提醒信息至医生终端。该提醒信息用于提醒医生为患者提供健康咨询的服务。该提醒信息是文字消息、图片消息、音频消息或视频消息中的至少一种。
步骤410，若接收到服务记录，则结束。
若已经接收到服务记录，则说明医生已经为该患者提供咨询服务，此时流程结束。
综上所述，本实施例提供的健康咨询服务获取方法，通过在接收到健康咨询请求之后，获取为患者提供咨询服务的医生的联系方式，然后根据该医生的联系方式向医生终端转发健康咨询请求，该健康咨询请求用于请求医生根据患者的联系方式为患者提供健康咨询服务；解决了现有技术中患者需要到医生挂号之后才能获取健康咨询服务，获取健康咨询服务的效率较低的问题；达到了可以提高患者获取健康咨询服务的效率的效果。
通过在转发健康咨询请求至医生终端之前，先检测该健康咨询请求是否满足预设条件，只有在检测结果为满足预设条件时，才会转发该健康咨询请求至医生终端，避免了患者频繁呼叫医生之后，医生重复为患者提供健康咨询服务，进而导致资源浪费以及给患者带来困扰的问题。
通过在转发健康咨询请求至医生终端之后，检测在第三时间段内是否接收到医生反馈的服务记录，并在未接收到服务记录时，发送提醒信息至医生终端，以提醒医生尽快为患者提供健康咨询服务，提高了患者获取健康咨询服务的获取效率。
请参考图5A，其示出了本发明一个实施例提供的健康咨询服务方法的流程图。本实施例以该健康咨询服务获取方法用于图1所示的实施环境中来举例说明。如图5A所示，该方法包括：
步骤501，健康监测设备测量患者的生理数据；
可选地，健康监测设备使用试纸、电极和传感器等测量组件，对患者的生理数据进行测量。
可选地，生理数据是：血糖值、血压值、体重值、心电图、脉搏、心率等数据中的至少一种。
步骤502，健康监测设备展示测量得到的生理数据和咨询入口；
可选地，健康监测设备采用文字、图像、音频和视频中的至少一种形式，对测量得到的生理数据进行展示。
可选地，咨询入口是用于触发健康咨询的入口。
示意性的，参考图5B，血糖仪50在通过血糖试纸测量得到患者的血糖值，在用户界面52中显示患者的血糖值以及咨询入口54。该用户界面52上显示有提示信息“您最近一周的血糖值偏高，建议您联系您的医疗顾问”，该咨询入口54是一个按钮控件，该按钮控件上显示有“一键呼叫”。
步骤503，健康监测设备将患者的生理数据发送给服务器；
健康监测设备将患者的生理数据发送给服务器。可选地，该生理数据包括：患者标识、本次采集到的生理数据和采集时间。
对应的，服务器接收健康监测设备发送的生理数据。
步骤504，服务器将生理数据保存至患者的病历信息中；
可选地，服务器将生理数据保存至与该患者标识对应的病历信息中。可选地，病历信息包括：患者标识、患者基本信息、患者的生理数据和历史服务记录。下表一示意性的示出了该病历信息。
表一
Figure PCTCN2016096041-appb-000001
Figure PCTCN2016096041-appb-000002
步骤505，健康监测设备在接收到作用于咨询入口的触发指令之后，发送健康咨询请求至服务器；
可选地，健康咨询请求中携带有患者的联系方式，或者，健康咨询请求携带有患者标识，服务器中存储有与该患者标识对应的联系方式。
需要说明的是，本实施例对步骤503和步骤504的执行顺序不加以限定，在其它实施例中，步骤503与步骤505同时执行，或者，步骤503在步骤505之后执行。
对应的，服务器接收该健康咨询请求。
步骤506，服务器获取为患者提供咨询服务的医生的联系方式。
在服务器接收到该健康咨询请求之后，获取为患者提供咨询服务的医生的联系方式。
其中，医生的联系方式包括电话号码、社交应用客户端的社交账号或者邮箱地址。
步骤507，服务器检测健康咨询请求是否满足预设条件。
预设条件包括：在接收到健康咨询请求之前的第一时间段内未接收到来自患者的历史健康咨询请求，和/或，在接收到健康咨询请求之前的第二时间段内未有医生为患者提供过健康咨询服务。
若满足预设条件，则进入步骤508；若不满足预设条件，则进入步骤509。
需要补充说明的是，本步骤为可选步骤，实际实现时服务器可以直接执行步骤508。并且，本实施例也只是以该本步骤在步骤506之后执行来举例说明，可选的，服务器还可以同时执行步骤506和步骤507，或者先执行步骤507后执行步骤506，本实施例对两者的具体执行顺序并不做限定。
步骤508，若满足预设条件，根据医生的联系方式向医生终端转发健康咨询请求，健康咨询请求携带有患者的联系方式、患者的病历信息或病历信息的查看入口。
示意性的，若健康咨询请求携带有患者的联系方式，则服务器将患者的病历信息或病历信息的查看入口添加至健康咨询请求中，向医生终端发送该健康咨询请求。
示意性的，若健康咨询请求携带有患者标识，则服务器查询与该患者标识对应的联系方式和病历信息，将患者的联系方式、患者的病历信息或病历信息的查看入口添加至健康咨询请求中，向医生终端发送该健康咨询请求。
参考图5C，医生终端60接收到健康咨询请求，以弹出框62显示该健康咨询请求。该弹出框62包括：提示信息“患者0001向您进行健康咨询，请尽快回复”以及超链接64“查看该患者的病历”；当该超链接64“查看该患者的 病历”被选中后，医生终端60将会跳转显示该患者的病历信息。
相应的，医生终端接收服务器转发的健康咨询请求。并且，在医生获知该健康咨询请求之后，医生需要根据患者的联系方式为患者提供健康咨询的服务。比如，以患者的联系方式包括电话号码来举例说明，医生拨打该电话号码，然后向患者提供咨询服务。
步骤509，若不满足预设条件，则结束。
步骤510，服务器接收医生终端为患者提供健康咨询服务之后反馈的服务记录，服务记录中包含医生对患者的病情描述。
医生在为患者提供咨询服务之后，医生通过医生终端反馈服务记录。具体的，医生可以在医生终端中编辑服务记录，然后通过第二终端反馈服务记录至服务器。其中，服务记录中包含医生对患者的病情描述，该服务记录可以为视频信息，可以为语音信息，也可以为文本信息。
可选地，该服务记录还包括患者标识。
步骤511，服务器根据服务记录更新患者的病历信息。
服务器根据接收到的服务记录中的病情描述来更新患者的病历信息。
综上所述，本实施例提供的健康咨询服务获取方法，通过在接收到健康咨询请求之后，获取为患者提供咨询服务的医生的联系方式，然后根据该医生的联系方式向医生终端转发健康咨询请求，该健康咨询请求用于请求医生根据患者的联系方式为患者提供健康咨询的服务；解决了现有技术中患者需要到医生挂号之后才能获取咨询服务，获取服务的效率较低的问题；达到了可以提高患者获取咨询服务的服务效率的效果。
与图4A实施例相比，本实施例还通过将健康监测设备采集到的生理数据自动上传至服务器，由服务器将生理数据保存至患者的病历信息中，使得医生在接收到健康咨询服务时，能够便捷地查看患者自身所记录的病历信息，提高了诊断效率。
以健康监测设备是血糖仪为例，糖尿病患者在购买血糖仪后，每天都测量自身的血糖值。该血糖仪会将患者每天测量的血糖值进行记录，并同步至服务器，由服务器将血糖值保存至该患者的病历信息中。若患者发现某天的血糖值偏高，希望向医生获得健康咨询服务时，直接通过血糖仪一键呼叫医生。服务器会为该患者分配医生，由医生以电话服务、即时通讯服务或上门服务的形式向患者提供健康咨询服务。在医生提供健康咨询服务时，能够方便地查看到患者的病历信息，该病历信息不仅包括患者自身所测量得到的各种生理数据，还包括其它医生在历史服务过程中所反馈的服务记录。
显然，从患者角度来看，只需要购买一个血糖仪，就能够实现自动建立病历信息、自动生成病历信息、一键呼叫医生并向医生提供病历信息的多种功能，不需要患者多次去医院进行血糖测量，不需要手工整理病历信息，也不需要患者去医院挂号；从医生角度来看，能够及时向患者提供健康咨询服务，方便地查看到该患者的病历信息，且该病历信息是全面、详细和及时的病历信息。
在另一个可能的实施例中，健康监测设备是便携式心电图仪，当患者突发心脏疾病时，通过便携式心电图仪直接呼叫医生，并将最新测量的心电图数据发送给医生诊断，整个过程的耗时可能仅需要1分钟。但如果患者采用去医院挂号、测量心电图、排队等候医生的诊断，需要耗费数小时甚至十几小时之久，耗费如此长的时间已经错过了突发心脏疾病的最佳诊断时间。综上所述，在患者对健康监测设备的日常使用过程中，由健康监测设备自动构建患者的病历信息，提供健康咨询服务，能够为患者提供方便、有效、及时的健康咨询服务，使得健康监测设备的作用不再局限为一台设备，而成为患者的一个私人专享健康顾问，能够更好地保证患者的健康。
请参考图6，其示出了本发明一个实施例提供的健康咨询服务获取装置的结构方框图，该健康咨询服务获取装置可以包括：请求接收模块610、获取模块620和请求转发模块630。
请求接收模块610，用于接收健康咨询请求，所述健康咨询请求中携带有患者的联系方式；
获取模块620，用于获取为所述患者提供咨询服务的医生的联系方式；
请求转发模块630，用于根据所述获取模块620获取到的所述医生的联系方式向医生终端转发所述健康咨询请求，所述健康咨询请求用于请求所述医生 根据所述患者的联系方式为所述患者提供健康咨询的服务。
综上所述，本实施例提供的健康咨询服务获取装置，通过在接收到健康咨询请求之后，获取为患者提供咨询服务的医生的联系方式，然后根据该医生的联系方式向医生终端转发健康咨询请求，该健康咨询请求用于请求医生根据患者的联系方式为患者提供健康咨询的服务；解决了现有技术中患者需要到医生挂号之后才能获取健康咨询服务，获取健康咨询服务的效率较低的问题；达到了可以提高患者获取健康咨询服务的效率的效果。
请参考图7，其示出了本发明另一个实施例提供的健康咨询服务获取装置的结构方框图，该健康咨询服务获取装置可以包括：请求接收模块610、获取模块620和请求转发模块630。
请求接收模块610，用于接收健康咨询请求，所述健康咨询请求中携带有患者的联系方式；
获取模块620，用于获取为所述患者提供咨询服务的医生的联系方式；
请求转发模块630，用于根据所述获取模块620获取到的所述医生的联系方式向所述医生终端转发所述健康咨询请求，所述健康咨询请求用于请求所述医生根据所述患者的联系方式为所述患者提供健康咨询的服务。
可选地，所述装置还包括：数据接收模块692、病历保存模块694和病历转发模块696；
所述数据接收模块692，用于接收健康监测设备发送的所述患者的生理数据；
所述病历保存模块694，用于将所述生理数据保存至所述患者的病历信息中；
所述病历转发模块696，用于在转发所述健康咨询请求时，根据所述医生的联系方式向所述医生终端发送所述患者的所述病历信息或所述病历信息的查看入口。
可选地，所述装置还包括：
第一检测模块640，用于在所述请求转发模块630根据所述医生的联系方式向所述医生终端转发所述健康咨询请求之前，检测所述健康咨询请求是否满足预设条件；所述预设条件包括：在接收到所述健康咨询请求之前的第一时间段内未接收到来自所述患者的历史健康咨询请求，和/或，在接收到所述健康咨 询请求之前的第二时间段内未有医生终端为所述患者提供过健康咨询服务；
所述请求转发模块630，还用于在所述第一检测模块640的检测结果为满足所述预设条件时，执行所述根据所述医生的联系方式向所述医生终端转发所述健康咨询请求的操作。
可选地，所述获取模块620，包括：
医生确定单元621，用于根据所述患者与医生之间的预设对应关系，确定所述患者所对应的所述医生；第一获取单元622，用于获取所述医生确定单元621确定的所述医生的联系方式；
或者，
医生分配单元623，用于在各个候选医生中为所述患者分配一个医生；第二获取单元624，用于获取所述医生分配单元623分配的所述医生的联系方式。
可选地，所述第二获取单元624，还用于：
获取预先存储的所述患者的病历信息；
获取每个候选医生的诊断特长；
根据所述病历信息以及每个候选医生的诊断特长为所述患者分配一个医生。
可选地，所述装置还包括：
记录接收模块650，用于接收所述医生为所述患者提供健康咨询服务之后反馈的服务记录，所述服务记录中包含所述医生对所述患者的病情描述；
信息更新模块660，用于根据所述记录接收模块650接收到的所述服务记录更新所述患者的病历信息。
可选地，所述装置还包括：
第二检测模块670，用于在所述请求转发模块630根据所述医生的联系方式向所述医生终端转发所述健康咨询请求之后，检测在第三时间段内是否接收到所述服务记录；
信息发送模块680，用于在所述第二检测模块670的检测结果为未接收到所述服务记录时，发送提醒信息至所述医生终端，所述提醒信息用于提醒所述医生为所述患者提供健康咨询的服务。
综上所述，本实施例提供的健康咨询服务获取装置，通过在接收到健康咨询请求之后，获取为患者提供咨询服务的医生的联系方式，然后根据该医生的联系方式向医生终端转发健康咨询请求，该健康咨询请求用于请求医生根据患 者的联系方式为患者提供健康咨询的服务；解决了现有技术中患者需要到医生挂号之后才能获取健康咨询服务，获取服务的效率较低的问题；达到了可以提高患者获取健康咨询服务的效率的效果。
通过在转发健康咨询请求至医生终端之前，先检测该健康咨询请求是否满足预设条件，只有在检测结果为满足预设条件时，才会转发该健康咨询请求至医生终端，避免了患者频繁呼叫医生之后，医生重复为患者提供健康咨询服务，进而导致资源浪费以及给患者带来困扰的问题。
通过在转发健康咨询请求至医生终端之后，检测在第三时间段内是否接收到医生反馈的服务记录，并在未接收到服务记录时，发送提醒信息至医生终端，以提醒医生尽快为患者提供健康咨询服务，提高了患者获取健康咨询服务效率。
本实施例还通过将健康监测设备采集到的生理数据自动上传至服务器，由服务器将生理数据保存至患者的病历信息中，使得医生在接收到健康咨询服务时，能够便捷地查看患者自身所记录的病历信息，提高了诊断效率。
请参考图8，其示出了本发明一个实施例提供的健康咨询服务获取装置的结构方框图，该健康咨询服务获取装置可以包括：指数测量模块810、指数展示模块820和请求发送模块830。
指数测量模块810，用于测量患者的生理数据；
指数展示模块820，用于展示所述指数测量模块810测量得到的所述生理数据和咨询入口；
请求发送模块830，用于在接收到作用于所述咨询入口的触发指令之后，发送健康咨询请求至服务器，所述健康咨询请求中携带有所述患者的联系方式，所述健康咨询请求用于请求所述服务器将所述健康咨询请求转发至为所述患者提供咨询服务的医生终端，并请求所述医生根据所述患者的联系方式为所述患者提供健康咨询服务。
可选地，该装置还包括；数据发送模块(图中未示出)。该数据发送模块，用于将患者的生理数据发送给服务器。
综上所述，本实施例提供的健康咨询服务获取装置，通过在接收到触发指令之后，发送健康咨询请求至服务器，使得服务器可以将该健康咨询请求转发至为患者提供咨询服务的医生终端，该健康咨询请求用于请求医生根据患者的 联系方式为患者提供咨询服务；解决了现有技术中患者需要到医生挂号之后才能获取咨询服务，获取服务的效率较低的问题；达到了可以提高患者获取健康咨询服务的效率。
需要说明的是：上述实施例提供的健康咨询服务获取装置在获取健康咨询服务时，仅以上述各功能模块的划分进行举例说明，实际应用中，可以根据需要而将上述功能分配由不同的功能模块完成，即将设备的内部结构划分成不同的功能模块，以完成以上描述的全部或者部分功能。另外，上述实施例提供的健康咨询服务获取装置与健康咨询服务获取方法的方法实施例属于同一构思，其具体实现过程详见方法实施例，这里不再赘述。
请参考图9，其示出了本发明一个实施例提供的服务器的结构框架图。所述服务器900包括中央处理单元(CPU)901、包括随机存取存储器(RAM)902和只读存储器(ROM)903的系统存储器904，以及连接系统存储器904和中央处理单元901的系统总线905。所述服务器900还包括帮助计算机内的各个器件之间传输信息的基本输入/输出系统(I/O系统)906，和用于存储操作系统913、应用程序99和其他程序模块918的大容量存储设备907。
所述基本输入/输出系统906包括有用于显示信息的显示器908和用于用户输入信息的诸如鼠标、键盘之类的输入设备909。其中所述显示器908和输入设备909都通过连接到系统总线905的输入输出控制器910连接到中央处理单元901。所述基本输入/输出系统906还可以包括输入输出控制器910以用于接收和处理来自键盘、鼠标、或电子触控笔等多个其他设备的输入。类似地，输入输出控制器910还提供输出到显示屏、打印机或其他类型的输出设备。
所述大容量存储设备907通过连接到系统总线905的大容量存储控制器(未示出)连接到中央处理单元901。所述大容量存储设备907及其相关联的计算机可读介质为服务器900提供非易失性存储。也就是说，所述大容量存储设备907可以包括诸如硬盘或者CD-ROM驱动器之类的计算机可读介质(未示出)。
不失一般性，所述计算机可读介质可以包括计算机存储介质和通信介质。计算机存储介质包括以用于存储诸如计算机可读指令、数据结构、程序模块或 其他数据等信息的任何方法或技术实现的易失性和非易失性、可移动和不可移动介质。计算机存储介质包括RAM、ROM、EPROM、EEPROM、闪存或其他固态存储其技术，CD-ROM、DVD或其他光学存储、磁带盒、磁带、磁盘存储或其他磁性存储设备。当然，本领域技术人员可知所述计算机存储介质不局限于上述几种。上述的系统存储器904和大容量存储设备907可以统称为存储器。
根据本发明的各种实施例，所述服务器900还可以通过诸如因特网等网络连接到网络上的远程计算机运行。也即服务器900可以通过连接在所述系统总线905上的通信组件911连接到网络912，或者说，也可以使用通信组件911来连接到其他类型的网络或远程计算机系统(未示出)。
所述存储器还包括一个或者一个以上的程序，所述一个或者一个以上程序存储于存储器中，所述一个或者一个以上程序包含用于进行本发明实施例提供的健康咨询服务获取方法中由服务器所执行的指令。
本领域普通技术人员可以理解上述实施例的健康咨询服务获取方法中的全部或部分步骤是可以通过程序来指令相关的硬件来完成，该程序可以存储于一计算机可读存储介质中，存储介质可以包括：只读存储器(ROM，Read Only Memory)、随机存取记忆体(RAM，Random Access Memory)、磁盘或光盘等。
请参考图10，其示出了本发明一个实施例提供的健康监测设备1000的框图，该健康监测设备可以包括射频(RF，Radio Frequency)电路1001、包括有一个或一个以上计算机可读存储介质的存储器1002、输入单元1003、显示单元1004、测量部件1005、音频电路1006、无线保真(WiFi，Wireless Fidelity)模块1007、包括有一个或者一个以上处理核心的处理器1008、以及电源1009等部件。本领域技术人员可以理解，图10中示出的健康监测设备结构并不构成对健康监测设备的限定，可以包括比图示更多或更少的部件，或者组合某些部件，或者不同的部件布置。上述的RF电路和/或WiFi模块还可统称为通信组件。其中：
RF电路1001可用于收发信息或通话过程中，信号的接收和发送，特别地，将基站的下行信息接收后，交由一个或者一个以上处理器1008处理；另外，将涉及上行的数据发送给基站。通常，RF电路1001包括但不限于天线、至少一个放大器、调谐器、一个或多个振荡器、用户身份模块(SIM，Subscriber  Identity Module)卡、收发信机、耦合器、低噪声放大器(LNA，Low Noise Amplifier)、双工器等。此外，RF电路1001还可以通过无线通信与网络和其他设备通信。所述无线通信可以使用任一通信标准或协议，包括但不限于全球移动通讯系统(GSM，Global System ofMobile communication)、通用分组无线服务(GPRS，General Packet Radio Service)、码分多址(CDMA，Code Division Multiple Access)、宽带码分多址(WCDMA，Wideband Code Division Multiple Access)、长期演进(LTE，Long Term Evolution)、电子邮件、短消息服务(SMS，Short Messaging Service)等。
存储器1002可用于存储软件程序以及模块，处理器1008通过运行存储在存储器1002的软件程序以及模块，从而执行各种功能应用以及数据处理。存储器1002可主要包括存储程序区和存储数据区，其中，存储程序区可存储操作系统、至少一个功能所需的应用程序(比如声音播放功能、图像播放功能等)等；存储数据区可存储根据健康监测设备的使用所创建的数据(比如音频数据、电话本等)等。此外，存储器1002可以包括高速随机存取存储器，还可以包括非易失性存储器，例如至少一个磁盘存储器件、闪存器件、或其他易失性固态存储器件。相应地，存储器1002还可以包括存储器控制器，以提供处理器1008和输入单元1003对存储器1002的访问。
输入单元1003可用于接收输入的数字或字符信息，以及产生与用户设置以及功能控制有关的键盘、鼠标、操作杆、光学或者轨迹球信号输入。具体地，在一个具体的实施例中，输入单元1003可包括触敏表面以及其他输入设备。触敏表面，也称为触摸显示屏或者触控板，可收集用户在其上或附近的触摸操作(比如用户使用手指、触笔等任何适合的物体或附件在触敏表面上或在触敏表面附近的操作)，并根据预先设定的程式驱动相应的连接装置。可选的，触敏表面可包括触摸检测装置和触摸控制器两个部分。其中，触摸检测装置检测用户的触摸方位，并检测触摸操作带来的信号，将信号传送给触摸控制器；触摸控制器从触摸检测装置上接收触摸信息，并将它转换成触点坐标，再送给处理器1008，并能接收处理器1008发来的命令并加以执行。此外，可以采用电阻式、电容式、红外线以及表面声波等多种类型实现触敏表面。除了触敏表面，输入单元1003还可以包括其他输入设备。具体地，其他输入设备可以包括但不限于物理键盘、功能键(比如音量控制按键、开关按键等)、轨迹球、鼠标、操作杆等中的一种或多种。
显示单元1004可用于显示由用户输入的信息或提供给用户的信息以及健康监测设备的各种图形用户接口，这些图形用户接口可以由图形、文本、图标、视频和其任意组合来构成。显示单元1004可包括显示面板，可选的，可以采用液晶显示器(LCD，Liquid Crystal Display)、有机发光二极管(OLED，Organic Light-Emitting Diode)等形式来配置显示面板。进一步的，触敏表面可覆盖显示面板，当触敏表面检测到在其上或附近的触摸操作后，传送给处理器1008以确定触摸事件的类型，随后处理器1008根据触摸事件的类型在显示面板上提供相应的视觉输出。虽然在图10中，触敏表面与显示面板是作为两个独立的部件来实现输入和输入功能，但是在某些实施例中，可以将触敏表面与显示面板集成而实现输入和输出功能。
健康监测设备还可包括测量部件1005，测量部件1005是用于将试纸上的信息转换为电信号的部件。比如，测量部件1005是将沾有血液的血糖试纸上的血糖信息转换为电信号的部件。不同的健康监测设备中，测量部件1005所具有的功能不同。
可选地，健康监测设备还包括至少一种传感器，比如光传感器、运动传感器以及其他传感器。具体地，光传感器可包括环境光传感器及接近传感器，其中，环境光传感器可根据环境光线的明暗来调节显示面板的亮度，接近传感器可在健康监测设备移动到耳边时，关闭显示面板和/或背光。作为运动传感器的一种，重力加速度传感器可检测各个方向上(一般为三轴)加速度的大小，静止时可检测出重力的大小及方向，可用于识别手机姿态的应用(比如横竖屏切换、相关游戏、磁力计姿态校准)、振动识别相关功能(比如计步器、敲击)用于定位当前所处地域的传感器等；至于健康监测设备还可配置的陀螺仪、气压计、湿度计、温度计、红外线传感器等其他传感器，在此不再赘述。
音频电路1006、扬声器，传声器可提供用户与健康监测设备之间的音频接口。音频电路1006可将接收到的音频数据转换后的电信号，传输到扬声器，由扬声器转换为声音信号输出；另一方面，传声器将收集的声音信号转换为电信号，由音频电路1006接收后转换为音频数据，再将音频数据输出处理器1008处理后，经RF电路1001以发送给比如另一健康监测设备，或者将音频数据输出至存储器1002以便进一步处理。音频电路1006还可能包括耳塞插孔，以提供外设耳机与健康监测设备的通信。
WiFi属于短距离无线传输技术，健康监测设备通过WiFi模块1007可以帮 助用户收发电子邮件、浏览网页和访问流式媒体等，它为用户提供了无线的宽带互联网访问。虽然图10示出了WiFi模块1007，但是可以理解的是，其并不属于健康监测设备的必须构成，完全可以根据需要在不改变发明的本质的范围内而省略。
处理器1008是健康监测设备的控制中心，利用各种接口和线路连接整个手机的各个部分，通过运行或执行存储在存储器1002内的软件程序和/或模块，以及调用存储在存储器1002内的数据，执行健康监测设备的各种功能和处理数据，从而对手机进行整体监控。可选的，处理器1008可包括一个或多个处理核心；优选的，处理器1008可集成应用处理器和调制解调处理器，其中，应用处理器主要处理操作系统、用户界面和应用程序等，调制解调处理器主要处理无线通信。可以理解的是，上述调制解调处理器也可以不集成到处理器1008中。
健康监测设备还包括给各个部件供电的电源1009(比如电池)，优选的，电源可以通过电源管理系统与处理器1008逻辑相连，从而通过电源管理系统实现管理充电、放电、以及功耗管理等功能。电源1009还可以包括一个或一个以上的直流或交流电源、再充电系统、电源故障检测电路、电源转换器或者逆变器、电源状态指示器等任意组件。
尽管未示出，健康监测设备还可以包括摄像头、蓝牙模块等，在此不再赘述。具体在本实施例中，健康监测设备中的处理器1008会运行存储在存储器1002中的一个或一个以上的程序指令，从而实现上述各个方法实施例中所提供的健康咨询服务获取方法。
本领域普通技术人员可以理解上述实施例的健康咨询服务获取方法中的全部或部分步骤是可以通过程序来指令相关的硬件来完成，该程序可以存储于一计算机可读存储介质中，存储介质可以包括：只读存储器(ROM，Read Only Memory)、随机存取记忆体(RAM，Random Access Memory)、磁盘或光盘等。
本发明实施例还提供了一种健康咨询服务获取系统，该系统包括第一装置和第二装置，第一装置为如图6或者图7所示的健康咨询服务获取装置，第二装置为图8所示的健康咨询服务获取装置。或者，本发明实施例还提供了一种健康咨询服务获取系统，该系统包括服务器和健康监测设备，服务器为如图9 所示的服务器，健康监测设备为图10所示的健康监测设备。
综上所述，本实施例提供的健康咨询服务获取系统，通过在接收到健康咨询请求之后，获取为患者提供咨询服务的医生的联系方式，然后根据该医生的联系方式向医生终端转发健康咨询请求，该健康咨询请求用于请求医生根据患者的联系方式为患者提供健康咨询的服务；解决了现有技术中患者需要到医生挂号之后才能获取健康咨询服务，获取健康咨询服务的效率较低的问题；达到了可以提高患者获取健康咨询服务的效率的效果。
上述本发明实施例序号仅仅为了描述，不代表实施例的优劣。
本领域普通技术人员可以理解实现上述实施例的全部或部分步骤可以通过硬件来完成，也可以通过程序来指令相关的硬件完成，所述的程序可以存储于一种计算机可读存储介质中，上述提到的存储介质可以是只读存储器，磁盘或光盘等。
以上所述仅为本发明的较佳实施例，并不用以限制本发明，凡在本发明的精神和原则之内，所作的任何修改、等同替换、改进等，均应包含在本发明的保护范围之内。
以上所述仅为本发明的较佳实施例，并不用以限制本发明，凡在本发明的精神和原则之内，所作的任何修改、等同替换、改进等，均应包含在本发明的保护范围之内。

Claims (25)

  1. 一种健康咨询服务获取方法，其特征在于，所述方法包括：
    接收健康咨询请求，所述健康咨询请求对应有患者的联系方式；
    获取为所述患者提供咨询服务的医生的联系方式；
    根据所述医生的联系方式向医生终端转发所述健康咨询请求，所述健康咨询请求用于请求所述医生根据所述患者的联系方式为所述患者提供健康咨询的服务。
  2. 根据权利要求1所述的方法，其特征在于，所述方法还包括：
    接收健康监测设备发送的所述患者的生理数据；
    将所述生理数据保存至所述患者的病历信息中；
    在转发所述健康咨询请求时，根据所述医生的联系方式向所述医生终端发送所述患者的所述病历信息或所述病历信息的查看入口。
  3. 根据权利要求1所述的方法，其特征在于，所述根据所述医生的联系方式向所述医生终端转发所述健康咨询请求之前，所述方法还包括：
    检测所述健康咨询请求是否满足预设条件；所述预设条件包括：在接收到所述健康咨询请求之前的第一时间段内未接收到来自所述患者的历史健康咨询请求，和/或，在接收到所述健康咨询请求之前的第二时间段内未有医生为所述患者提供过健康咨询服务；
    若满足所述预设条件，则执行所述根据所述医生的联系方式向所述医生终端转发所述健康咨询请求的操作。
  4. 根据权利要求1所述的方法，其特征在于，所述获取为所述患者提供咨询服务的医生的联系方式，包括：
    根据所述患者与医生之间的预设对应关系，确定所述患者所对应的所述医生；获取确定的所述医生的联系方式；
    或者，
    在各个候选医生中为所述患者分配一个医生；获取分配的所述医生的联系方式。
  5. 根据权利要求4所述的方法，其特征在于，所述在各个候选医生中为所述患者分配一个医生，包括：
    获取预先存储的所述患者的病历信息；
    获取每个候选医生的诊断特长；
    根据所述病历信息以及每个所述候选医生的诊断特长为所述患者分配一个医生。
  6. 根据权利要求1所述的方法，其特征在于，所述方法还包括：
    接收所述医生为所述患者提供健康咨询服务之后反馈的服务记录，所述服务记录中包含所述医生对所述患者的病情描述；
    根据所述服务记录更新所述患者的病历信息。
  7. 根据权利要求1所述的方法，其特征在于，所述根据所述医生的联系方式向所述医生终端转发所述健康咨询请求之后，所述方法还包括：
    检测在第三时间段内是否接收到所述服务记录；
    若未接收到所述服务记录，则发送提醒信息至所述医生终端，所述提醒信息用于提醒所述医生为所述患者提供健康咨询的服务。
  8. 一种健康咨询服务获取方法，其特征在于，所述方法包括：
    健康监测设备测量患者的生理数据；
    所述健康监测设备展示测量得到的所述生理数据和咨询入口；
    所述健康监测设备在接收到作用于所述咨询入口的触发指令之后，发送健康咨询请求至服务器，所述健康咨询请求用于请求所述服务器将所述健康咨询请求转发至为所述患者提供咨询服务的医生终端，并请求所述医生根据所述患者的联系方式为所述患者提供健康咨询的服务。
  9. 一种健康咨询服务获取装置，其特征在于，所述装置包括：
    请求接收模块，用于接收健康咨询请求，所述健康咨询请求对应患者的联系方式；
    获取模块，用于获取为所述患者提供咨询服务的医生的联系方式；
    请求转发模块，用于根据所述获取模块获取到的所述医生的联系方式向医生终端转发所述健康咨询请求，所述健康咨询请求用于请求所述医生根据所述患者的联系方式为所述患者提供健康咨询的服务。
  10. 根据权利要求9所述的装置，其特征在于，所述装置还包括：数据接收模块、病历保存模块和病历转发模块；
    所述数据接收模块，用于接收健康监测设备发送的所述患者的生理数据；
    所述病历保存模块，用于将所述生理数据保存至所述患者的病历信息中；
    所述病历转发模块，用于在转发所述健康咨询请求时，根据所述医生的联系方式向所述医生终端发送所述患者的所述病历信息或所述病历信息的查看入口。
  11. 根据权利要求9所述的装置，其特征在于，所述装置还包括：
    第一检测模块，用于在所述请求转发模块根据所述医生的联系方式向所述医生终端转发所述健康咨询请求之前，检测所述健康咨询请求是否满足预设条件；所述预设条件包括：在接收到所述健康咨询请求之前的第一时间段内未接收到来自所述患者的历史健康咨询请求，和/或，在接收到所述健康咨询请求之前的第二时间段内未有医生为所述患者提供过健康咨询服务；
    所述请求转发模块，还用于在所述第一检测模块的检测结果为满足所述预设条件时，执行所述根据所述医生的联系方式向所述医生终端转发所述健康咨询请求的操作。
  12. 根据权利要求9所述的装置，其特征在于，所述获取模块，包括：
    医生确定单元，用于根据所述患者与医生之间的预设对应关系，确定所述患者所对应的所述医生；第一获取单元，用于获取所述医生确定单元确定的所述医生的联系方式；
    或者，
    医生分配单元，用于在各个候选医生中为所述患者分配一个医生；第二获取单元，用于获取所述医生分配单元分配的所述医生的联系方式。
  13. 根据权利要求12所述的装置，其特征在于，所述第二获取单元，还用 于：
    获取预先存储的所述患者的病历信息；
    获取每个候选医生的诊断特长；
    根据所述病历信息以及每个所述候选医生的诊断特长为所述患者分配一个医生。
  14. 根据权利要求9所述的装置，其特征在于，所述装置还包括：
    记录接收模块，用于接收所述医生为所述患者提供健康咨询服务之后反馈的服务记录，所述服务记录中包含所述医生对所述患者的病情描述；
    信息更新模块，用于根据所述记录接收模块接收到的所述服务记录更新所述患者的病历信息。
  15. 根据权利要求9所述的装置，其特征在于，所述装置还包括：
    第二检测模块，用于在所述请求转发模块根据所述医生的联系方式向所述医生终端转发所述健康咨询请求之后，检测在第三时间段内是否接收到所述服务记录；
    信息发送模块，用于在所述第二检测模块的检测结果为未接收到所述服务记录时，发送提醒信息至所述医生终端，所述提醒信息用于提醒所述医生为所述患者提供健康咨询的服务。
  16. 一种健康咨询服务获取装置，其特征在于，所述装置包括：
    指数测量模块，用于测量患者的生理数据；
    指数展示模块，用于展示所述指数测量模块测量得到的所述生理数据和咨询入口；
    请求发送模块，用于在接收到作用于所述咨询入口的触发指令之后，发送健康咨询请求至服务器，所述健康咨询请求用于请求所述服务器将所述健康咨询请求转发至为所述患者提供咨询服务的医生终端，并请求所述医生根据所述患者的联系方式为所述患者提供健康咨询的服务。
  17. 一种服务器，其特征在于，所述服务器包括：处理器和通信组件；
    所述通信组件，用于接收健康咨询请求，所述健康咨询请求对应有患者的 联系方式；
    所述处理器，用于获取为所述患者提供咨询服务的医生的联系方式；
    所述通信组件，用于根据所述医生的联系方式向医生终端转发所述健康咨询请求，所述健康咨询请求用于请求所述医生根据所述患者的联系方式为所述患者提供健康咨询的服务。
  18. 根据权利要求17所述的服务器，其特征在于，
    所述通信组件，用于接收健康监测设备发送的所述患者的生理数据；
    所述处理器，用于将所述生理数据保存至所述患者的病历信息中；
    所述通信组件，还用于在转发所述健康咨询请求时，根据所述医生的联系方式向所述医生终端发送所述患者的所述病历信息或所述病历信息的查看入口。
  19. 根据权利要求17所述的服务器，其特征在于，
    所述处理器，还用于检测所述健康咨询请求是否满足预设条件；所述预设条件包括：在接收到所述健康咨询请求之前的第一时间段内未接收到来自所述患者的历史健康咨询请求，和/或，在接收到所述健康咨询请求之前的第二时间段内未有所述医生终端为所述患者提供过健康咨询服务；
    所述通信组件，还用于当满足所述预设条件时，根据所述医生的联系方式向所述医生终端转发所述健康咨询请求。
  20. 根据权利要求17所述的服务器，其特征在于，
    所述处理器，还用于根据所述患者与医生之间的预设对应关系，确定所述患者所对应的所述医生；获取确定的所述医生的联系方式；
    或者，
    所述处理器，还用于在各个候选医生中为所述患者分配一个医生；获取分配的所述医生的联系方式。
  21. 根据权利要求20所述的服务器，其特征在于，
    所述处理器，还用于获取预先存储的所述患者的病历信息；获取每个候选医生的诊断特长；根据所述病历信息以及每个所述候选医生的诊断特长为所述 患者分配一个医生。
  22. 根据权利要求17所述的服务器，其特征在于，
    所述通信组件，还用于接收所述医生为所述患者提供健康咨询服务之后反馈的服务记录，所述服务记录中包含所述医生对所述患者的病情描述；
    所述处理器，还用于根据所述服务记录更新所述患者的病历信息。
  23. 根据权利要求17所述的服务器，其特征在于，
    所述处理器，还用于检测在第三时间段内是否接收到所述服务记录；
    所述通信组件，还用于当未接收到所述服务记录时，发送提醒信息至所述医生终端，所述提醒信息用于提醒所述医生为所述患者提供健康咨询的服务。
  24. 一种健康监测设备，其特征在于，所述设备包括：处理器、与所述处理器相连的测量部件和通信组件；
    所述测量部件，用于测量患者的生理数据；
    所述处理器，用于展示测量得到的所述生理数据和咨询入口；
    所述处理器，用于在接收到作用于所述咨询入口的触发指令之后，通过所述通信组件发送健康咨询请求至服务器，所述健康咨询请求用于请求所述服务器将所述健康咨询请求转发至为所述患者提供咨询服务的医生终端，并请求所述医生根据所述患者的联系方式为所述患者提供健康咨询的服务。
  25. 一种健康咨询服务获取系统，其特征在于，所述系统包括：
    如权利要求9至15任一所述的健康咨询服务获取装置以及如权利要求16所述的健康咨询服务获取装置；
    或，
    如权利要求17至23任一所述的服务器以及如权利要求24所述的健康监测设备。
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