WO2016154876A1

WO2016154876A1 - Method and apparatus for acquiring customer contact information

Info

Publication number: WO2016154876A1
Application number: PCT/CN2015/075455
Authority: WO
Inventors: 张文虎
Original assignee: 华为技术有限公司
Priority date: 2015-03-31
Filing date: 2015-03-31
Publication date: 2016-10-06
Also published as: CN106464651A

Abstract

Disclosed are a method and apparatus for acquiring customer contact information, which relate to the field of communications, realize that the customer contact information is acquired by providing a service, and improve the efficiency for acquiring the customer contact information. The solution provided in the embodiments of the present invention comprises: receiving a service request message sent by a terminal, wherein the service request message is used for requesting that service information needed by the terminal is acquired, and the service request message carries identification information about the terminal; acquiring and saving the identification information about the terminal as the customer contact information; and after acquiring the service information needing to be acquired by the terminal, according to the identification information about the terminal, sending the service information to the terminal. The present invention is used for acquiring customer contact information.

Description

Method and device for obtaining customer contact information

Technical field

The present invention relates to the field of communications, and in particular, to a method and apparatus for obtaining customer contact information.

Background technique

With the popularization of smart terminals, the usage rate of terminals in daily life is getting higher and higher; in order to better provide convenience for users, the functions of smart terminals are more and more, for example, smart terminals can be used to connect wireless fidelity (Wireless) Fidelity, referred to as WIFI), can also use the smart terminal to obtain the electronic coupons of the merchants.

In order to attract customers, merchants in public places provide a variety of services (such as free WIFI, electronic coupons, etc.) by using smart terminals as a carrier; in the process of providing services, merchants usually provide service information (WIFI user name, WIFI passwords, coupons, etc.) are directly posted for use by customers entering the store to obtain corresponding services; or, the QR code corresponding to the service information is posted, so that the customer scans the QR code to obtain service information, and then obtains the second The service corresponding to the dimension code.

For the merchants, the customers who use the store service, that is, the customers who have stayed in the store, are very valuable marketing resources. For the long-term precision marketing and member marketing of these customers, they will receive good marketing results; Merchants use the system of registered members to obtain customer contact information (phone numbers, social user names, etc.) for long-term precision marketing and affiliate marketing.

However, in the process of obtaining the customer's contact information, the acquisition of the customer's contact information by means of registration is inefficient, which directly affects the merchants who provide the free service to obtain potential marketing resources for long-term precision marketing and low efficiency of member marketing.

Summary of the invention

The invention provides a method and device for obtaining customer contact information, which realizes obtaining the contact information of the customer by providing the service, and improving the efficiency of obtaining the contact information of the customer.

In order to achieve the above object, embodiments of the present invention adopt the following technical solutions:

In a first aspect, a method of obtaining customer contact information includes:

Receiving a service request message sent by the terminal, where the service request message is used to request to obtain the service information required by the terminal, where the service request message carries the identification information of the terminal;

Obtaining and saving the identification information of the terminal as contact information of the customer;

After acquiring the service information required by the terminal, the service information is sent to the terminal according to the identification information of the terminal.

With reference to the first aspect, in a first possible implementation manner of the first aspect, the identifier information of the terminal is a phone number;

The obtaining and storing the identification information of the terminal as the contact information of the client includes:

Obtaining and saving the calling telephone number of the terminal as contact information of the customer;

The sending the service information to the terminal according to the identifier information of the terminal includes:

The service information is sent to the terminal through a calling telephone number of the terminal.

With reference to the first aspect, in a second possible implementation manner of the first aspect, the identifier information of the terminal is a user identifier in the application;

Acquiring and saving the user identifier of the client in the application that sends the service request message in the terminal as the contact information of the client;

Sending the service information to the terminal by using a user identifier of the client in the application that sends the service request message in the terminal.

In conjunction with the first aspect, or the first possible implementation of the first aspect, or the second possible implementation of the first aspect, in a third possible implementation of the first aspect, the sending to the terminal The service information includes:

The service information is transmitted to the terminal in the form of a short message or a push message.

In conjunction with the first aspect, or the first possible implementation of the first aspect, to any one of the third possible implementations of the first aspect, in a fourth possible implementation of the first aspect, the terminal The service information that needs to be obtained is a WIFI password, or a WIFI username and password.

In conjunction with the first aspect, or the first possible implementation of the first aspect, to any one of the third possible implementations of the first aspect, in a fifth possible implementation of the first aspect, the terminal The service information that needs to be obtained is a coupon.

With reference to the first aspect or the first possible implementation of the first aspect to any one of the fifth possible implementations of the first aspect, in a sixth possible implementation of the first aspect, After the identifier information of the terminal is obtained and saved as the contact information of the client, the method further includes:

Using the contact information, the marketing information is sent to the customer; wherein the marketing information is a short message or a push message.

In a second aspect, an apparatus for obtaining customer contact information is provided, including:

a receiving unit, configured to receive a service request message sent by the terminal, where the service request message is used to request the required service information of the terminal, where the service request message carries the identification information of the terminal;

An obtaining unit, configured to acquire identifier information of the terminal received by the receiving unit, and use the identifier information of the terminal as contact information of the client;

The obtaining unit is further configured to acquire the service information;

And a sending unit, configured to send the service information to the terminal according to the identifier information of the terminal after the acquiring unit acquires the service information.

With reference to the second aspect, in a first possible implementation manner of the second aspect, the identifier information of the terminal is a phone number;

The obtaining unit is specifically configured to:

Obtaining and saving a calling phone number of the terminal as contact information of the client;

The sending unit is specifically configured to:

With reference to the second aspect, in a second possible implementation manner of the second aspect, the identifier information of the terminal is a user identifier in the application;

The obtaining unit is specifically configured to:

The sending unit is specifically configured to:

With reference to the second aspect, or the first possible implementation manner of the second aspect, or the second possible implementation manner of the second aspect, in a third possible implementation manner of the second aspect, the sending unit is specifically used to :

With reference to the second aspect, or the first possible implementation manner of the second aspect, the third possible implementation manner of the second aspect, in the fourth possible implementation manner of the second aspect, the terminal The service information that needs to be obtained is a WIFI password, or a WIFI username and password.

With reference to the second aspect, or the first possible implementation manner of the second aspect, the third possible implementation manner of the second aspect, in the fifth possible implementation manner of the second aspect, the terminal The service information that needs to be obtained is a coupon.

With reference to the second aspect, or the first possible implementation manner of the second aspect, the fifth possible implementation manner of the second aspect, in the sixth possible implementation manner of the second aspect, the sending The unit is also used to:

In a third aspect, an apparatus for obtaining customer contact information is provided, including:

a receiver, configured to receive a service request message sent by the terminal, where the service request message is used to request to obtain the required service information of the terminal, where the service request message carries the identification information of the terminal;

a processor, configured to acquire identification information of the terminal received by the receiver, and Using the identification information of the terminal as the contact information of the customer;

a memory for storing the service information;

The processor is further configured to acquire the service information;

And a transmitter, configured to send the service information to the terminal according to the identifier information of the terminal after the processor acquires the service information.

With reference to the third aspect, in a first possible implementation manner of the third aspect, the identifier information of the terminal is a phone number;

The processor is specifically configured to:

The transmitter is specifically configured to:

With reference to the third aspect, in a second possible implementation manner of the third aspect, the identifier information of the terminal is a user identifier in the application;

The processor is specifically configured to:

The transmitter is specifically configured to:

With reference to the third aspect, or the first possible implementation manner of the third aspect, or the second possible implementation manner of the third aspect, in a third possible implementation manner of the third aspect, the :

With reference to the third aspect, or the first possible implementation manner of the third aspect, to any one of the third possible implementation manners of the third aspect, in a fourth possible implementation manner of the third aspect, the terminal The service information that needs to be obtained is a WIFI password, or a WIFI username and password.

Combining the third aspect or the first possible implementation of the third aspect to the third aspect The third possible implementation manner of the third aspect, in the fifth possible implementation manner of the third aspect, the service information that the terminal needs to obtain is a coupon.

With reference to the third aspect, or the first possible implementation manner of the third aspect, to any one of the fifth possible implementation manners of the third aspect, in the sixth possible implementation manner of the third aspect, the sending Also used to:

The method and device for obtaining the customer contact information provided by the embodiment of the present invention, by receiving the service request message sent by the terminal; wherein the service request message is used to request the service information required by the terminal, and the service request message carries the identification information of the terminal; Obtaining and saving the identification information of the terminal as the contact information of the client; after obtaining the service information that the terminal needs to obtain, sending the service information to the terminal according to the identification information of the terminal. The solution changes the manner in which the merchant provides the service in the past. The client needs to use the terminal to send a service request message to the device for obtaining the customer contact information, which is used to obtain the service information, so that the identifier of the terminal in the service request message is saved as the contact information of the customer. That is, the contact information of the potential customers who have obtained the service is saved, and the contact information of the customer is obtained by providing the service, thereby improving the efficiency of obtaining the contact information of the customer.

DRAWINGS

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the embodiments or the description of the prior art will be briefly described below. Obviously, the drawings in the following description are only It is a certain embodiment of the present invention, and other drawings can be obtained from those skilled in the art without any creative work.

FIG. 1 is a schematic flowchart of a method for obtaining customer contact information according to an embodiment of the present invention;

2 is a schematic flowchart of another method for obtaining customer contact information according to an embodiment of the present invention;

FIG. 3 is a schematic structural diagram of an apparatus for acquiring customer contact information according to an embodiment of the present disclosure;

FIG. 4 is a schematic structural diagram of another apparatus for acquiring customer contact information according to an embodiment of the present invention.

detailed description

The technical solutions in the embodiments of the present invention are clearly and completely described in the following with reference to the accompanying drawings in the embodiments of the present invention. It is obvious that the described embodiments are only a part of the embodiments of the present invention, but not all embodiments. All other embodiments obtained by those skilled in the art based on the embodiments of the present invention without creative efforts are within the scope of the present invention.

Embodiment 1

Embodiment 1 of the present invention provides a method for obtaining customer contact information, which is applied to an apparatus for acquiring customer contact information.

The device for obtaining the customer contact information may be a server or a terminal or a router. The device that can provide the service may obtain the customer contact information as a device for obtaining the customer contact information, and the type of the device for obtaining the customer contact information of the present invention. No specific limitation is made.

Referring to FIG. 1, the method for obtaining customer contact information may include:

S101. Receive a service request message sent by the terminal.

The service request message is used to request the acquisition of the service information required by the terminal, and the service request message carries the identifier information of the terminal.

Optionally, the service information that the terminal needs to obtain may be a WIFI password, or a WIFI username and password, or a coupon.

Optionally, the identification information of the terminal may be a phone number or a user identifier in the application.

Specifically, the manner in which the terminal sends the service request message and the form of the service request message are different according to the communication mode between the terminal and the device that obtains the contact information of the client, and may include, but is not limited to, the following two situations:

In the first case, the communication mode between the terminal and the device that obtains the contact information of the customer is a telephone network channel;

The second case, the communication between the terminal and the device that obtains the customer contact information For data communication.

Optionally, in the foregoing first case, the terminal may send a service request message by dialing a phone number corresponding to the device that obtains the customer contact information. At this time, the service request message is an incoming call request, and the incoming call request carries the terminal. Caller's phone number.

Optionally, in the first case, the terminal may send the service request message by sending a short message to the phone number corresponding to the device that obtains the contact information of the customer. At this time, the service request message is a short message, and the short message is carried in the short message. The terminal calls the phone number.

The terminal sends the service request message by sending a short message to the phone number corresponding to the device that obtains the customer contact information, which may include, but is not limited to, the following two methods:

Mode 1, the short message is sent by the user in manual editing mode.

Exemplarily, the client using the terminal may input a preset service request message as the short message content in the editing short message interface of the terminal, and send the edited short message as the recipient's phone number corresponding to the device that obtains the customer contact information. .

Mode 2, the short message is sent by scanning the two-dimensional code.

The two-dimensional code presets a service request message and a phone number corresponding to the device that obtains the customer contact information, and scanning the two-dimensional code by using the terminal will cause the terminal to automatically send a service to the phone number corresponding to the device that obtains the customer contact information. Request message to achieve the effect of the above mode 1.

Exemplarily, the client scans the two-dimensional code of the phone number corresponding to the device that presets the service request message and the device that obtains the customer contact information by using the terminal, and the terminal automatically uses the service request message preset in the two-dimensional code as the short message content, and The telephone number corresponding to the device for obtaining the customer contact information preset in the two-dimensional code is used as the recipient to send the edited short message.

It should be noted that, in the above manner 2, only the example of transmitting the service request message by scanning the two-dimensional code is described in the form of an example, and the specific scheme of transmitting the service request message by scanning the two-dimensional code is not specifically limited. In the actual application, the content in the two-dimensional code can be preset according to requirements, which is not specifically limited in the present invention.

It should also be noted that for the device corresponding to the contact information obtained by the customer, A specific scheme for sending a service request message by means of a short message is provided. In addition to the above two methods, there may be other manners. The present invention does not specifically limit this, and is not listed here.

Of course, in the first case described above, in addition to the method of sending a service request message by dialing a phone number and sending a short message, the service request message may be sent by other means, which is available in the telephone network channel. The present invention is not limited thereto, and will not be further described herein.

Optionally, in the foregoing second case, the terminal may send a service request message in the form of a message of the application to the identifier of the device that obtains the contact information of the client through the application installed therein, and the service request The message carries the customer's user ID.

S102. Acquire and save the identification information of the terminal as the contact information of the customer.

Optionally, the identification information of the terminal may include a phone number or a user identifier in an application.

It should be noted that the specific form of the identifier information of the terminal depends on the form of the service request message, which is not specifically limited by the present invention.

Specifically, if the service request message is an incoming call request or a short message, the identifier information of the terminal may be a calling telephone number.

If the service request message is an application message, the identification information of the terminal may be a user identifier in the application. The user identifier is a user identifier for sending a service request message using an application.

The identification information of the acquiring terminal is different as the contact information of the client according to the content of the identification information of the terminal.

Specifically, obtaining the identification information of the terminal as the contact information of the client may include:

When the identification information of the terminal is a phone number, the calling phone number of the terminal is obtained as the contact information of the client;

or,

When the identification information of the terminal is the user identifier in the application, the user identifier of the client in the application that sends the service request message in the terminal is used as the contact letter of the client. interest.

S103. After acquiring the service information required by the terminal, send the service information to the terminal according to the identifier information of the terminal.

The service information that the terminal needs to obtain is the service information requested by the service request message in S101.

Specifically, the service information that the acquiring terminal needs to obtain may include, but is not limited to, the following two implementation manners:

In the first way, the device for obtaining the contact information of the customer only provides a service, and the device for obtaining the contact information of the customer only stores the service information of the service provided by the device, and when the service request message is received, the storage is directly stored. This kind of service information serves as the service information that the terminal needs to obtain.

In the second way, the device for obtaining the contact information of the customer may provide one or more services, and store each service provided by the device and its corresponding service information through a preset database.

The preset database includes at least one service and service information corresponding to each service.

Optionally, the preset database may be stored in a form of a form in the device for obtaining customer contact information, as shown in Table 1, indicating a preset database:

Table 1

服务service	服务信息Service Information
服务service	服务信息Service Information	免费WIFI服务Free WIFI service	本店WIFI用户名为：abc，密码为：123Our WIFI user name is: abc, password is: 123
下载优惠券Download coupon	优惠券图片或序号Coupon picture or serial number	免费WIFI服务Free WIFI service
下载优惠券Download coupon	优惠券图片或序号Coupon picture or serial number	……......	……......

It should be noted that Table 1 only indicates the storage form of a preset database in the form of a table, and is not limited to the storage form of the preset database. Of course, the preset database may also be stored in other forms. Not limited.

Specifically, the method for sending the service information to the terminal according to the identifier information of the terminal is different according to the content of the identifier information of the terminal, and specifically includes:

If the identification information of the terminal is a telephone number, the service information is sent to the terminal by using a calling telephone number of the terminal. The calling telephone number is a telephone number used when the terminal calls the device for obtaining the customer contact information.

If the identification information of the terminal is the user identifier in the application, the service information is sent to the terminal through the user identifier of the client in the application that sends the service request message in the terminal. In an optional manner, the device for obtaining customer contact information and the terminal may perform service information transmission via the application.

Specifically, the sending the service information to the terminal may include:

The service information is sent to the terminal in the form of a short message or a push message.

For example, the service information may be sent to the terminal in the form of a short message of the telephone network, or the service information may be sent to the terminal in the form of a push message such as a data instant messaging channel or a push channel, which is not specifically limited by the present invention. According to the actual settings, it is only necessary to send service information to the terminal.

Preferably, if the service request message requests the terminal to obtain the service information as a WIFI password, or a WIFI username and password, when the terminal receives the service information (including a WIFI password or a WIFI username and password), the terminal may automatically extract the service. The WIFI password included in the information, or the WIFI user name and password, and fill in the WIFI setting interface in the terminal, realize automatic connection of WIFI, reduce the steps for the customer to manually fill in, and improve the user experience.

The method for obtaining customer contact information provided by the embodiment of the present invention saves the contact information of the terminal in the service request message as the contact information of the customer, that is, the contact information of the potential customer who obtains the service is saved while providing the service, that is, Obtaining potential marketing resources, and obtaining customer contact information by providing services, significantly improving the efficiency of obtaining customer contact information. The defect of the inefficiency of the merchant to obtain the customer contact information through the member registration is changed in the prior art.

Further, after the S102, the method may further include:

Illustratively, the advertisement information and/or may be preset in the device that obtains the customer contact information. Or preferential information, regularly send the preset advertising information and/or preferential information to the customer through the saved customer contact information, which has achieved the effect of long-term marketing and member marketing.

In this way, the services provided by the merchants contribute to marketing.

Further, if the service request message is sent by using a telephone network channel, the terminal may send the phone number corresponding to the device that obtains the customer contact information, and after S101, the method may further include:

Hang up the incoming request that sent the service request message.

In this way, the client only needs to use the terminal to send the service request message to obtain the service information, and the terminal that obtains the customer contact information hangs up the incoming call request, and the client does not need to operate the terminal, thereby improving the user experience.

Embodiment 2

The second embodiment of the present invention provides another method for obtaining customer contact information. The device for obtaining customer contact information is a router that can provide WIFI, and the method described in FIG. 1 is described in detail.

Assume that the merchant A in the public place provides a free WIFI service by using the router 1 in order to attract customers. The function of the router 1 is to install a Subscriber Identity Module (SIM) card so that the router 1 has a phone number 123456 and provides a user name. shangjiaA, the password is 6789 WIFI connection.

Moreover, the merchant A posts the slogan in the public area of the store (the slogan is: the shop provides free WIFI, please dial 123456 to obtain the user name and password), which is used to prompt the shopper to obtain the free WIFI service.

After the customer W enters the merchant A, the terminal obtains the free WIFI service. In the second embodiment, the interaction process between the terminal used by the client W and the router 1 is taken as an example to describe the method for obtaining the customer contact information provided in the second embodiment. Referring to FIG. 2, the method may include:

S201. The client W uses the terminal to dial the telephone number 123456 of the router 1, and sends a service request message to the router 1.

The client W uses the terminal to dial the telephone number 123456 of the router 1 and sends a service request message to the router 1 for requesting to obtain the WIFI provided by the router. The account name and password, the service request message carries identification information identifying the terminal used by the client W: the calling number 147852 of the terminal used by the client W.

It should be noted that the specific process of the terminal making a call is the same as the regular call process, and will not be described in detail herein.

S202. The router 1 acquires and saves the calling phone number of the terminal as the contact information of the client.

Exemplarily, assuming that the telephone number of the terminal used by the client W is 147852, the router 1 can acquire and save the telephone number 147852 of the carried terminal in the service request message as the contact information of the client.

The router 1 can save the acquired contact information of the customer to the set of customer contact information in the router 1. The contact information set stores the contact information of one or more customers acquired by the router 1.

S203. The router 1 hangs up an incoming call request of the terminal.

S204. The router 1 acquires service information corresponding to the WIFI service stored in the router 1.

Exemplarily, it is assumed that the WIFI service information stored in the router 1 is "the store WIFI user name: shangjiaA, the password is: 6789",

S205. The router 1 sends the service information to the terminal in the form of a short message according to the identifier information of the terminal.

The service information sent by the router 1 to the terminal in S205 is the service information acquired by the router 1 in S204.

Exemplarily, it is assumed that the WIFI service information stored in the router 1 is "the store WIFI user name: shangjiaA, the password is: 6789", in S204, the router 1 will obtain the service information, and in S205, the terminal (the phone number is 147852) Send a short message, the content is: "This store WIFI user name: shangjiaA, password: 6789".

S206. The terminal extracts the WIFI username and password in the short message and fills in the WIFI setting interface in the terminal, and automatically connects to the WIFI.

At this point, the customer W has obtained the free WIFI service provided by the merchant A.

S207. The router 1 sends the advertisement information or the superior to the terminal according to the setting of the merchant A. Hui information.

Exemplarily, it is assumed that the merchant A sets the preferential information of the day to the stored contact information of the stored customer at 16:00 every day in the router 1, and updates the preferential information of the store stored in the router 1 every day. Then, the router 1 will send the preferential information currently stored in the router 1 in the form of a short message to the stored contact information of each customer at 16:00 every day.

It should be noted that, in S207, only the advertisement information or the preferential information is sent to the terminal for description, which is not specific limitation on the time, content and form of sending the advertisement information or the preferential information to the terminal. The time, content and form of sending the advertisement information or the preferential information to the terminal may be set according to actual needs, or may be configurable items, which are selected by the merchant.

It should be noted that the multiple steps included in S201 to S207 can be configured according to actual requirements. The second embodiment and FIG. 2 are only illustrative and not limited.

Further, by using the saved customer's contact information, the marketing information is sent to the customer, so that the service provided by the merchant contributes to the marketing.

Further, the terminal extracts the WIFI username and password in the short message and fills in the WIFI setting interface in the terminal, and automatically connects to the WIFI, instead of manually filling in the steps, thereby improving the terminal user experience.

Embodiment 3

The third embodiment of the present invention provides an apparatus 30 for acquiring customer contact information. Referring to FIG. 3, the apparatus 30 for obtaining customer contact information may include:

The receiving unit 301 is configured to receive a service request message sent by the terminal, where The service request message is used to request the acquisition of the required service information of the terminal, where the service request message carries the identification information of the terminal;

The obtaining unit 302 is configured to acquire the identifier information of the terminal that is received by the receiving unit 301, and use the identifier information of the terminal as the contact information of the client;

The obtaining unit 302 is further configured to acquire the service information.

The sending unit 303 is configured to send the service information to the terminal according to the identifier information of the terminal after the acquiring unit 302 acquires the service information.

Optionally, the identification information of the terminal is a phone number;

Correspondingly, the obtaining unit 302 can be specifically configured to:

The sending unit 303 is specifically configured to:

Optionally, the identifier information of the terminal is a user identifier in the application;

Correspondingly, the obtaining unit 302 can be specifically configured to:

The sending unit 303 is specifically configured to:

Optionally, the sending unit 303 is specifically configured to:

Optionally, the service information that the terminal needs to obtain is a WIFI password, or a WIFI username and password.

Optionally, the service information that the terminal needs to obtain is a coupon.

Further, the sending unit 303 is further configured to:

The device 30 for obtaining customer contact information provided by the embodiment of the present invention passes the service The identification information of the terminal in the request message is saved as the contact information of the customer, that is, the contact information of the potential customer who obtains the service is saved while the service is provided, and the potential marketing resources are acquired, so that the customer can be obtained by providing the service. The contact information significantly improves the efficiency of obtaining customer contact information. The defect of the inefficiency of the merchant to obtain the customer contact information through the member registration is changed in the prior art.

Embodiment 4

The fourth embodiment of the present invention provides another device 40 for obtaining customer contact information. Referring to FIG. 4, the device 40 for obtaining customer contact information may include:

At least one processor 401, memory 402, communication bus 403, receiver 404, transmitter 405.

The processor 401 can be a CPU and access the memory 402.

The memory 402 is configured to store program code and transmit the program code to the processor 401, and the processor 401 performs the following steps in accordance with the program code. The memory 402 may be a volatile memory such as a random-access memory (RAM) or a non-volatile memory such as a read-only memory. , referred to as ROM), flash memory, hard disk drive (HDD) or solid-state drive (SSD); or a combination of the above types of memory.

The communication bus 403 may be an Industry Standard Architecture (ISA) bus, a Peripheral Component (PCI) bus, or an Extended Industry Standard Architecture (EISA). ) Bus, etc. The bus can be divided into an address bus, a data bus, a control bus, and the like. For ease of representation, only one thick line is shown in Figure 3, but it does not mean that there is only one bus or one type of bus.

The receiver 404 is configured to receive a service request message sent by the terminal, where the service request message is used to request to obtain the required service information of the terminal, where the service request message carries the identifier of the terminal. information

The processor 401 is configured to acquire the identifier of the terminal received by the receiver 404. Information, and the identification information of the terminal is used as contact information of the customer;

The memory 402 is configured to store the service information.

The processor 401 is further configured to: obtain the service information;

The sender 405 is configured to send the service information to the terminal according to the identifier information of the terminal after the processor acquires the service information.

Optionally, the identification information of the terminal is a phone number;

Correspondingly, the processor 401 can be specifically configured to:

The transmitter 405 is specifically configured to:

Correspondingly, the processor 401 can be specifically configured to:

The transmitter 405 is specifically configured to:

Optionally, the transmitter 405 is specifically configured to:

Further, the transmitter 405 can also be used to:

The device 40 for obtaining the customer contact information provided by the embodiment of the present invention saves the contact information of the terminal in the service request message as the contact information of the customer, that is, the contact information of the potential customer who obtains the service is saved while providing the service, Get the dive The marketing resources in the company can obtain the contact information of the customer by providing the service, which obviously improves the efficiency of obtaining the contact information of the customer. The defect of the inefficiency of the merchant to obtain the customer contact information through the member registration is changed in the prior art.

A person skilled in the art can clearly understand that for the convenience and brevity of the description, the specific working process of the system, the device and the unit described above can refer to the corresponding process in the foregoing method embodiment, and details are not described herein again.

In the several embodiments provided by the present application, it should be understood that the disclosed system, apparatus, and method may be implemented in other manners. For example, the device embodiments described above are merely illustrative. For example, the division of the unit is only a logical function division. In actual implementation, there may be another division manner, for example, multiple units or components may be combined or Can be integrated into another system, or some features can be ignored or not executed. In addition, the mutual coupling or direct coupling or communication connection shown or discussed may be an indirect coupling or communication connection through some interface, device or unit, and may be electrical or otherwise.

The units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, may be located in one place, or may be distributed to multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, each functional unit in each embodiment of the present invention may be integrated into one processing unit, or each unit may be physically included separately, or two or more units may be integrated into one unit. The above integrated unit can be implemented in the form of hardware or in the form of hardware plus software functional units.

The above-described integrated unit implemented in the form of a software functional unit can be stored in a computer readable storage medium. The software functional units described above are stored in a storage medium and include instructions for causing a computer device (which may be a personal computer, server, or network device, etc.) to perform portions of the steps of the methods described in various embodiments of the present invention. The foregoing storage medium includes: a USB flash drive, a mobile hard disk, a read-only memory (ROM), and a random access memory (Random Access). Memory, referred to as RAM), disk or optical disk, and other media that can store program code.

It should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention, and are not limited thereto; although the present invention has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that The technical solutions described in the foregoing embodiments are modified, or the equivalents of the technical features are replaced. The modifications and substitutions do not depart from the spirit and scope of the technical solutions of the embodiments of the present invention.

Claims

A method for obtaining customer contact information, comprising:

Receiving a service request message sent by the terminal, where the service request message is used to request to obtain the service information required by the terminal, where the service request message carries the identification information of the terminal;

Obtaining and saving the identification information of the terminal as contact information of the customer;

After acquiring the service information required by the terminal, the service information is sent to the terminal according to the identification information of the terminal.
The method according to claim 1, wherein the identification information of the terminal is a phone number;

The obtaining and storing the identification information of the terminal as the contact information of the client includes:

Obtaining and saving the calling telephone number of the terminal as contact information of the customer;

The sending the service information to the terminal according to the identifier information of the terminal includes:

The service information is sent to the terminal through a calling telephone number of the terminal.
The method according to claim 1, wherein the identification information of the terminal is a user identifier in the application;

The obtaining and storing the identification information of the terminal as the contact information of the client includes:

Acquiring and saving the user identifier of the client in the application that sends the service request message in the terminal as the contact information of the client;

The sending the service information to the terminal according to the identifier information of the terminal includes:

Sending the service information to the terminal by using a user identifier of the client in the application that sends the service request message in the terminal.
The method according to any one of claims 1-3, wherein the sending the service information to the terminal comprises:

The service information is transmitted to the terminal in the form of a short message or a push message.
The method according to any one of claims 1-4, wherein the service information that the terminal needs to obtain is a wireless fidelity WIFI password, or a WIFI username and password.
The method according to any one of claims 1 to 4, wherein the service information that the terminal needs to acquire is a coupon.
The method according to any one of claims 1-6, wherein after the obtaining and storing the identification information of the terminal as the contact information of the client, the method further includes:

Using the contact information, the marketing information is sent to the customer; wherein the marketing information is a short message or a push message.
A device for obtaining customer contact information, comprising:

a receiving unit, configured to receive a service request message sent by the terminal, where the service request message is used to request the required service information of the terminal, where the service request message carries the identification information of the terminal;

An obtaining unit, configured to acquire identifier information of the terminal received by the receiving unit, and use the identifier information of the terminal as contact information of the client;

The obtaining unit is further configured to acquire the service information;

And a sending unit, configured to send the service information to the terminal according to the identifier information of the terminal after the acquiring unit acquires the service information.
The device according to claim 8, wherein the identification information of the terminal is a phone number;

The obtaining unit is specifically configured to:

Obtaining and saving a calling phone number of the terminal as contact information of the client;

The sending unit is specifically configured to:

The service information is sent to the terminal through a calling telephone number of the terminal.
The device according to claim 8, wherein the identification information of the terminal is a user identifier in an application;

The obtaining unit is specifically configured to:

Acquiring and saving an application client in the terminal that sends the service request message The user ID of the user is used as the contact information of the customer;

The sending unit is specifically configured to:

Sending the service information to the terminal by using a user identifier of the client in the application that sends the service request message in the terminal.
The device according to any one of claims 8 to 10, wherein the sending unit is specifically configured to:

The service information is transmitted to the terminal in the form of a short message or a push message.
The device according to any one of claims 8-11, wherein the service information that the terminal needs to obtain is a wireless fidelity WIFI password, or a WIFI username and password.
The device according to any one of claims 8 to 11, wherein the service information that the terminal needs to acquire is a coupon.
The device according to any one of claims 8 to 13, wherein the sending unit is further configured to:

Using the contact information, the marketing information is sent to the customer; wherein the marketing information is a short message or a push message.
A device for obtaining customer contact information, comprising:

a receiver, configured to receive a service request message sent by the terminal, where the service request message is used to request to obtain the required service information of the terminal, where the service request message carries the identification information of the terminal;

a processor, configured to acquire identifier information of the terminal received by the receiver, and use the identifier information of the terminal as contact information of the client;

a memory for storing the service information;

The processor is further configured to acquire the service information;

And a transmitter, configured to send the service information to the terminal according to the identifier information of the terminal after the processor acquires the service information.
The device according to claim 15, wherein the identification information of the terminal is a phone number;

The processor is specifically configured to:

Obtaining and saving a calling phone number of the terminal as contact information of the client;

The transmitter is specifically configured to:

The service information is sent to the terminal through a calling telephone number of the terminal.
The device according to claim 15, wherein the identification information of the terminal is a user identifier in the application;

The processor is specifically configured to:

Acquiring and saving the user identifier of the client in the application that sends the service request message in the terminal as the contact information of the client;

The transmitter is specifically configured to:

Sending the service information to the terminal by using a user identifier of the client in the application that sends the service request message in the terminal.
The device according to any one of claims 15-17, wherein the transmitter is specifically configured to:

The service information is transmitted to the terminal in the form of a short message or a push message.
The device according to any one of claims 15-18, wherein the service information that the terminal needs to obtain is a wireless fidelity WIFI password, or a WIFI username and password.
The device according to any one of claims 15 to 18, wherein the service information that the terminal needs to acquire is a coupon.
The device according to any one of claims 15 to 20, wherein the transmitter is further configured to:

Using the contact information, the marketing information is sent to the customer; wherein the marketing information is a short message or a push message.