WO2016150333A1 - Procédé et système de réalisation d'intercommunication de système de boîte vocale et de systèmes de communication syncrétiques - Google Patents

Procédé et système de réalisation d'intercommunication de système de boîte vocale et de systèmes de communication syncrétiques Download PDF

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Publication number
WO2016150333A1
WO2016150333A1 PCT/CN2016/076622 CN2016076622W WO2016150333A1 WO 2016150333 A1 WO2016150333 A1 WO 2016150333A1 CN 2016076622 W CN2016076622 W CN 2016076622W WO 2016150333 A1 WO2016150333 A1 WO 2016150333A1
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WIPO (PCT)
Prior art keywords
voice
file
communication system
user
called user
Prior art date
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PCT/CN2016/076622
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English (en)
Chinese (zh)
Inventor
邓停东
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中兴通讯股份有限公司
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Publication of WO2016150333A1 publication Critical patent/WO2016150333A1/fr

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/224—Monitoring or handling of messages providing notification on incoming messages, e.g. pushed notifications of received messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/046—Interoperability with other network applications or services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/56—Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet

Definitions

  • This paper relates to the technical field of interworking between a voice mail system and a converged communication system, and more particularly to a method and system for implementing interworking between a voice mail system and a converged communication system.
  • the voice mail system is a very popular value-added service. Its main function is to guide the caller to the called party through automatic voice navigation when the calling party calls the called party unsuccessfully (shutdown is not in the service area, busy, long-term call should not wait, etc.). leave a message.
  • the called user extracts the message by dialing the access code to the VMS (Voice Mail System) platform.
  • VMS Vehicle Mail System
  • converged communication (RCS) system With the rapid development of communication technology, the converged communication (RCS) system has been frequently used in communication, and the future converged communication system will become the mainstream; therefore, how to realize the intercommunication between the traditional voice mail system and the converged communication system needs to be urgently solved. For example, a voicemail user can listen to a voice message from a converged communication user.
  • the main technical problem to be solved by the present invention is to provide a method and system for realizing interworking between a voice mail system and a converged communication system, so as to realize interworking between a conventional voice mail system and a converged communication system.
  • a method for implementing interworking between a voice mail system and a converged communication system includes the following steps:
  • the fused communication system corresponding to the first calling user generates a first voice file and sends the first voice file to the fused communication system corresponding to the first called user;
  • the first communication system corresponding to the first called user receives the first voice file
  • the first communication system corresponding to the first called user stores the first voice file to the network, and sends the file attribute information of the first voice file to the voice mailbox system corresponding to the first called user;
  • the voicemail system corresponding to the first called user acquires the first voice file from the network according to the file attribute information, and plays the first voice file to a terminal of the first called user.
  • the method further includes:
  • the voicemail system corresponding to the second calling user generates a second voice file, stores the second voice file to the network, and sends the file attribute information of the second voice file to the second communication caller corresponding to the second calling user. system;
  • the fused communication system corresponding to the second calling user sends the file attribute information of the second voice file to the fused communication system corresponding to the second called user;
  • the fused communication system corresponding to the second called user acquires the second voice file from the network according to the file attribute information, and plays the second voice file to the terminal of the second called user.
  • the step of the second communication system corresponding to the second called user acquiring the second voice file from the network according to the file attribute information includes:
  • the message that the second called user corresponding to the second called user sends the second voice file is notified to the terminal of the second called user;
  • the converged communication system corresponding to the second called user receives a viewing instruction sent by the terminal of the second called user;
  • the fused communication system corresponding to the second called user After receiving the viewing instruction, acquires the second voice file from the network according to the file attribute information, and sends the second voice file to the terminal of the second called user. Playing the second voice file.
  • the step of the first communication user corresponding to the fused communication system transmitting the file attribute information of the first voice file to the voice mailbox system corresponding to the first called user includes: the first called user
  • the corresponding converged communication system sends the file attribute information of the first voice file to the voice mail system corresponding to the first called user by means of a UDP user datagram protocol and using an internal protocol interface;
  • the step of the voicemail system corresponding to the second calling user to send the file attribute information of the second voice file to the fused communication system corresponding to the second calling user includes:
  • the voicemail system corresponding to the second calling user sends the file attribute information of the second voice file to the fused communication system corresponding to the second calling user by using a UDP method and using an internal protocol interface.
  • the file attribute information includes: a storage path of the voice file in the network, a file name of the voice file, and a size of the voice file.
  • a system for implementing a voice mail system and a converged communication system comprising: a converged communication system corresponding to the first calling user, a converged communication system corresponding to the first called user, and a voice mail system corresponding to the first called user, wherein
  • the fused communication system corresponding to the first called user is configured to generate a first voice file and send the fused communication system corresponding to the first called user;
  • the first communication system corresponding to the first called user is configured to receive the first voice file, store the first voice file to a network, and send file attribute information of the first voice file to the first The voice mail system corresponding to the called user;
  • a voicemail system corresponding to the first called user configured to acquire the first voice file from the network according to the file attribute information, and play the first voice file to a terminal of the first called user .
  • the system further includes: a converged communication system corresponding to the second calling user, a converged communication system corresponding to the second called user, and a voice mail system corresponding to the second calling user, where
  • a voicemail system corresponding to the second calling user, configured to generate a second voice file, store the second voice file to a network, and send file attribute information of the second voice file to the second calling party a user-consistent communication system;
  • the fused communication system corresponding to the second calling user is configured to send the file attribute information of the second voice file to the fused communication system corresponding to the second called user;
  • the fused communication system corresponding to the second called user configured to acquire the second voice file from the network according to the file attribute information, and play the second voice to a terminal of the second called user file.
  • the converged communication system corresponding to the first calling user corresponds to the second called user
  • the converged communication system is the same converged communication system
  • the converged communication system corresponding to the first called user and the second communication system is the same converged communication system
  • the voice mail system corresponding to the second calling user of the mailbox system is the same voice mail system.
  • the fused communication system corresponding to the second called user is configured to acquire the second voice file from the network according to the file attribute information as follows:
  • the message for sending the second voice file is notified to the terminal of the second called user;
  • the second voice file is obtained from the network according to the file attribute information, and the second voice file is played to the called user terminal.
  • the converged communication system corresponding to the first called user is configured to send file attribute information of the first voice file to a voice mailbox system corresponding to the first called user according to the following manner: through the UDP user datagram The file attribute information of the first voice file is sent to the voice mail system corresponding to the first called user by using an internal protocol interface.
  • the voicemail system corresponding to the second calling user is configured to send the file attribute information of the second voice file to the fused communication system corresponding to the second calling user according to the following manner:
  • the file attribute information of the second voice file is sent to the fused communication system corresponding to the second calling user by using a UDP method and using an internal protocol interface.
  • the file attribute information includes: a storage path of the voice file in the network, a file name of the voice file, and a size of the voice file.
  • a computer program comprising program instructions that, when executed by a computer, cause the computer to perform any of the methods described above for interworking a voicemail system with a converged communication system.
  • the embodiment of the invention provides a method and a system for implementing a communication between a voice mail system and a converged communication system, and a method for implementing a communication between a voice mail system and a converged communication system according to an embodiment of the invention includes: a converged communication corresponding to the first calling user
  • the system generates a first voice file and sends the first communication file to the first called user, and the first called user corresponds to the first voice file;
  • the system stores the first voice file to the network, and sends the file attribute information of the first voice file to the voice mail system corresponding to the first called user;
  • the voice mailbox system corresponding to the first called user is based on
  • the file attribute information acquires the first voice file from the network and plays the first voice file to a terminal of the first called user.
  • FIG. 1 is a schematic flowchart of a method for implementing interworking between a voice mail system and a converged communication system according to Embodiment 1 of the present invention
  • FIG. 2 is a schematic diagram of a voice mail user listening to a message from a user of a converged communication according to an embodiment of the present invention
  • FIG. 3 is a schematic flowchart of another method for implementing interworking between a voice mail system and a converged communication system according to Embodiment 1 of the present invention
  • FIG. 4 is a schematic diagram of implementing a converged communication user to listen to a message from a voice mailbox user according to an embodiment of the present invention
  • FIG. 5 is a schematic structural diagram of a system for implementing interworking between a voice mail system and a converged communication system according to Embodiment 2 of the present invention
  • FIG. 6 is a schematic structural diagram of another system for implementing interworking between a voice mail system and a converged communication system according to Embodiment 2 of the present invention.
  • Embodiment 1 is a diagrammatic representation of Embodiment 1:
  • the embodiment provides a method for implementing the intercommunication between the voice mail system and the converged communication system. As shown in FIG. 1 , the method includes the following steps:
  • Step 101 The converged communication system corresponding to the first calling user generates a first voice file and sends the first voice file to the converged communication system corresponding to the first called user.
  • the first voice file is generated and sent to the first communication system corresponding to the first called user.
  • the method shown in Figure 1 is a process in which the RCS is sent to the VMS. Therefore, before sending the voice, it is also necessary to query whether the called user has opened the voice mailbox, so that the voice transmission has meaning, if the called user does not open the voice mailbox. I will not listen to the voice message.
  • the sending capability detection option queries whether the called user registers and activates the VMS function. If the VMS function is activated, the calling user corresponds to the calling user.
  • the converged communication system quantizes the speech samples to generate a speech file and sends a file transfer session based on the called route.
  • the converged system corresponding to the first calling user is a converged communication system in the location of the first calling user.
  • the converged communication system corresponding to the first called user may be the converged communication system of the first called user. .
  • Step 102 The first communication system corresponding to the first called user receives the first voice file.
  • this step may receive the first voice file when it is queried that the first called user has already registered on the corresponding converged communication system.
  • the called user registers in the converged communication system to associate the voice mail system with the converged communication system, so that when the converged communication system receives the voice file, the attribute information of the voice file can be sent to the corresponding voice mail system for the user. Query to listen.
  • the fused communication system corresponding to the first called user searches for the local registration information, and if the user registers, the fusion corresponding to the first calling party
  • the communication system establishes a file transfer session and receives the file using the MSRP protocol.
  • Step 103 The first communication user corresponding to the first communication user stores the first voice file to the network, and sends the file attribute information of the first voice file to the voice mailbox system corresponding to the first called user. .
  • the voice file may be copied to the path of the voice mail network disk, and then the file attribute information such as the file name, storage path, and size of the voice file is sent to the first A voice mail system corresponding to the called user.
  • the capability gateway in the fused communication system may use an internal protocol interface to transmit a file name, a size, and the like in a UDP (User Datagram Protocol) manner. Information to the voicemail system.
  • Step 104 The voicemail system corresponding to the first called user acquires the first voice file from the network according to the file attribute information, and plays the first voice file to a terminal of the first called user. .
  • the voice mail system After the terminal of the first called user goes online, the voice mail system notifies the first called user that there is a voice message, and then reads from the network disk according to an instruction fed back by the terminal of the first called user, for example, viewing an instruction or a play instruction. After the voice file is played to the first called user, and for example, the deletion command fed back by the user terminal, the voice mail system deletes the corresponding voice file in the network.
  • FIG. 2 includes: a converged communication system at the location of the calling party, a converged communication system at the location of the called party, and a voice mailbox corresponding to the called party.
  • System calling terminal, called terminal and network disk;
  • the communication system can implement voicemail users to listen to voice messages from users of the converged communication, as follows:
  • the calling terminal sends the voice information to the converged communication system of the calling location, and the converged system inserts the box to the called user to activate the voice mail function, and generates a voice file according to the voice mailbox.
  • Sending a voice file to the converged communication system of the called location through SIP or MSRP;
  • the called communication system of the called party finds the registration information of the called user, it receives the voice file, and stores the voice file in the network disk, and then sends the file attribute information of the voice file to the called party according to the internal message format.
  • Voicemail system
  • the converged communication system at the location of the called party notifies the called terminal that there is a new message, receives the viewing instruction sent by the called terminal, reads the voice file from the network disk according to the file attribute information, and plays it to the called terminal.
  • the method of the embodiment can be used to enable the voice mail user to listen to and listen to the voice message from the user of the converged communication, thereby intercommunicating the traditional voice mail system with the converged communication user to a certain extent, thereby improving the user experience.
  • the method in this embodiment may further include the following steps:
  • Step 201 The voicemail system corresponding to the second calling user generates a second voice file, stores the second voice file to the network, and sends the file attribute information of the second voice file to the second calling user. Converged communication system.
  • the voicemail system corresponding to the second calling user when the second called user is queried as the fused communication user, the voicemail system corresponding to the second calling user generates the second voice file.
  • the process shown in FIG. 2 is a process in which the VMS is sent to the RCS. Therefore, it is necessary to query whether the called user is an RCS user in the initial stage of transmitting the voice file, so that the voice transmission is meaningful.
  • the converged communication system corresponding to the second calling user may be a converged communication system at the location of the second calling user.
  • the called party's voicemail system finds that the called user has opened the converged communication user and the language mailbox is concerned, the called user has already registered with the VMS to support the RCS capability and route registration; the language mailbox system generates
  • the voice file in the form of UDP, uses an internal protocol interface to send attribute information such as the VMS network disk path, file name, and size to the converged communication system of the calling location.
  • the attribute information can be sent to the converged communication system for converged communication. Gateway.
  • Step 202 The converged communication system corresponding to the calling user compares the text of the second voice file The piece attribute information is sent to the converged communication system corresponding to the second called user.
  • the converged communication system corresponding to the second called user is the converged communication system at the location of the second called user.
  • the converged communication gateway at the location of the calling user sends the attribute message to the converged communication system at the location of the called user, for example, to the converged communication gateway in the converged communication system where the called user is located.
  • the converged communication gateway can temporarily store the file attribute message.
  • Step 203 The fused communication system corresponding to the second called user acquires the second voice file from the network according to the file attribute information, and plays the second voice to the terminal of the second called user. file.
  • This step may specifically include:
  • the message that the second called user corresponds to the second voice file is sent to the terminal of the second called user;
  • the fused communication system corresponding to the second called user After receiving the viewing instruction, acquires the second voice file from the network according to the file attribute information, and the terminal of the second called user Playing the second voice file.
  • the called user when the called user goes online, the user receives a message notification of the file, and when the user selects "view" to play the voice under the converged communication interface, the called user terminal sends a viewing command to the converged communication system at the location of the called user, the fusion After receiving the instruction, the communication system reads the voice file from the network disk according to the stored file attribute information and plays it to the called user.
  • the called user can also receive the source file of the VMS network disk path that has been played by the user, and click “delete” in the user interface.
  • the called converged communication system will receive the delete command sent by the called terminal, and then delete. Source files under the VMS network path.
  • the called user can also perform other operations, such as updating, on the user interface of the converged communication.
  • the fused communication system corresponding to the second called user in the first embodiment of the present embodiment is the same fused communication system, that is, the location and location of the first calling user.
  • the location of the second called user is the same;
  • the converged communication system corresponding to the first called user can be the same converged communication system as the second calling user, that is, the first called user location and the second calling user The location is the same.
  • this embodiment further provides another schematic diagram for implementing interworking between the voice mail system and the converged communication system, including: a converged communication system at the location of the calling party, a converged communication system at the location of the called party, and a called party.
  • a converged communication system at the location of the calling party a converged communication system at the location of the called party, and a called party.
  • the specific implementation process can include:
  • the calling terminal sends the voice information to the calling voice mail system. If the voice mail system finds that the called user is registered in the voice mail system to support the convergence communication capability, the voice mail system generates a voice file according to the voice information, and stores the voice file to a network disk, and the file attribute information of the voice file is sent to the converged communication system of the host location by using an internal message format;
  • the converged communication system of the host location sends the file attribute information to the converged communication system of the called location through the SIP protocol, and the converged communication system of the called location caches the file attribute information, and the called user has a new message after the called user goes online.
  • the voice file is selected to be played or the voice file is deleted.
  • the fused communication system at the location of the called party reads the voice file from the network disk and plays according to the file attribute information.
  • the method of the embodiment can implement the voice message user to receive the message of the user of the converged communication, and can also realize the message that the converged communication user answers the voice mail user, and realizes the complete communication between the voice mail system and the converged communication system, thereby improving the user.
  • the voice message user can also realize the message that the converged communication user answers the voice mail user, and realizes the complete communication between the voice mail system and the converged communication system, thereby improving the user.
  • the user of the language mailbox VMS signs up to join the RCS network where the converged communication is located. If the user is a mobile number and the user has not registered, or the user is a fixed telephone number, then the sip:+xxxx@vms.sh.zte.com.cn is used as the route to register with the converged communication gateway in the area. If the user is a mobile phone number and the RCS service is enabled, only the RCS gateway originally registered by the user needs to be identified, and the function of the user to enable VMS interworking is identified.
  • the user who integrates the communication RCS uses the mobile phone number as the user ID. If the voice mail service is activated, you can check the “Language Mailbox Function” in the “Settings” of the Converged Communication User Interface. At this time, the user goes to the voice mailbox VMS system. Register and route the registration route. Language mailbox if When the language is received, the message will be sent to the converged communication, and the RCS user can "view” and “delete” the language message file under the "communication mailbox" of the converged communication user interface.
  • Embodiment 2 is a diagrammatic representation of Embodiment 1:
  • the embodiment provides a system for implementing a voice communication between a voice mail system and a converged communication system, including: a converged communication system corresponding to the first calling user, a converged communication system corresponding to the first called user, and a first A voice mail system corresponding to the called user;
  • the first converged communication system in FIG. 5 is a converged communication system corresponding to the first calling user
  • the second communication system is a voice mail system corresponding to the first called user
  • the system is a voice mail system corresponding to the first called user;
  • a converged communication system corresponding to the first called user configured to generate a first voice file and send the corresponding communication system to the first called user;
  • a first communication system corresponding to the first called user, configured to receive the first voice file, store the first voice file to a network, and send file attribute information of the first voice file to the first called party User-specific voicemail system;
  • a voicemail system corresponding to the first called user configured to acquire the first voice file from the network according to the file attribute information, and play the first voice file to a terminal of the first called user .
  • the system further includes: a converged communication system corresponding to the second calling user (the third converged communication system in the figure), and a converged communication system corresponding to the second called user (fourth in the figure) a converged communication system) and a voicemail system corresponding to the second calling user (the second voicemail system in the figure);
  • a voicemail system corresponding to the second calling user configured to generate a second voice file by the voicemail system corresponding to the second calling user, store the second voice file to the network, and store the second voice file
  • the file attribute information is sent to the converged communication system corresponding to the second calling user
  • the fused communication system corresponding to the second calling user is configured to send the file attribute information of the second voice file to the fused communication system corresponding to the second called user;
  • the fused communication system corresponding to the second called user configured to acquire the second voice file from the network according to the file attribute information, and play the first terminal of the second called user Two voice files.
  • the fused communication system corresponding to the first calling user and the second called user is the same fused communication system, and the fused communication system corresponding to the first called user corresponds to the second calling user.
  • the converged communication system is the same converged communication system, and the voicemail system corresponding to the first called user and the voicemail system corresponding to the second calling user are the same voicemail system.
  • the converged communication system corresponding to the second called user is used to:
  • the message for sending the second voice file is notified to the terminal of the second called user;
  • the file attribute information includes: a storage path of the voice file in the network, a file name of the voice file, and a size of the voice file.
  • the system can realize that the voice mail user answers the message of the user of the converged communication and the converged communication user answers the message from the voice mail user.
  • the system can fully interconnect the voice mail system and the converged communication system, thereby improving the user's Experience.
  • the embodiment of the invention also discloses a computer program, comprising program instructions, which when executed by the computer, enable the computer to perform any of the above methods for implementing the intercommunication between the voice mail system and the converged communication system.
  • the embodiment of the invention also discloses a carrier carrying the computer program.
  • all or part of the steps of the above embodiments may also be implemented by using an integrated circuit. These steps may be separately fabricated into individual integrated circuit modules, or multiple modules or steps may be fabricated into a single integrated circuit module. achieve. Thus, the invention is not limited to any specific combination of hardware and software.
  • the devices/function modules/functional units in the above embodiments may be implemented by a general-purpose computing device, which may be centralized on a single computing device or distributed over a network of multiple computing devices.
  • each device/function module/functional unit in the above embodiment When each device/function module/functional unit in the above embodiment is implemented in the form of a software function module and sold or used as a stand-alone product, it can be stored in a computer readable storage medium.
  • the above mentioned computer readable storage medium may be a read only memory, a magnetic disk or an optical disk or the like.
  • the voice mail user can listen to and listen to the voice message from the converged communication user, and then the traditional voice mail system and the converged communication user can communicate with each other to improve the user experience. Therefore, the present invention has strong industrial applicability.

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Abstract

L'invention concerne un procédé et un système permettant de réaliser l'intercommunication d'un système de boîte vocale et de systèmes de communication syncrétiques. Le procédé de la présente invention comprend les étapes suivantes : envoyer un premier fichier vocal produit par un système de communication syncrétique correspondant à une première partie appelante à un système de communication syncrétique correspondant à une première partie appelée ; le système de communication syncrétique correspondant à la première partie appelée reçoit le premier fichier vocal ; le système de communication syncrétique correspondant à la première partie appelée stocke le premier fichier vocal dans un réseau, et envoie des informations d'attribut de fichier à propos du premier fichier vocal au système de boîte vocale correspondant à la première partie appelée ; et le système de boîte vocale correspondant à la première partie appelée acquiert le premier fichier vocal auprès du réseau selon les informations d'attribut de fichier, et lit le premier fichier vocal à la première partie appelée. La solution technique de la présente invention peut réaliser l'intercommunication d'un système de boîte vocale et de systèmes de communication syncrétiques.
PCT/CN2016/076622 2015-03-24 2016-03-17 Procédé et système de réalisation d'intercommunication de système de boîte vocale et de systèmes de communication syncrétiques WO2016150333A1 (fr)

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