WO2016127796A1 - 信息交互方法及服务器 - Google Patents
信息交互方法及服务器 Download PDFInfo
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- WO2016127796A1 WO2016127796A1 PCT/CN2016/072142 CN2016072142W WO2016127796A1 WO 2016127796 A1 WO2016127796 A1 WO 2016127796A1 CN 2016072142 W CN2016072142 W CN 2016072142W WO 2016127796 A1 WO2016127796 A1 WO 2016127796A1
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- information
- internet application
- request
- customer service
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/46—Interconnection of networks
- H04L12/4604—LAN interconnection over a backbone network, e.g. Internet, Frame Relay
- H04L12/462—LAN interconnection over a bridge based backbone
- H04L12/4625—Single bridge functionality, e.g. connection of two networks over a single bridge
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/10—Architectures or entities
- H04L65/1063—Application servers providing network services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/53—Network services using third party service providers
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/60—Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
- H04L51/18—Commands or executable codes
Definitions
- the present invention relates to the field of network technologies, and in particular, to an information interaction method and a server.
- the client With the rapid development of technology, users often need to obtain information through the client when using the client in the terminal. For example, taking the client as a news client, the user can obtain the latest news or the latest service information through the news client. Since the information is usually sent to the terminal by the Internet application server corresponding to the application, how the Internet application server interacts with the terminal is the key to improving the user experience.
- An information exchange method provided in the related art includes: when the Internet application server generates new information, pushes the generated information to the terminal.
- the generated information is text information.
- the Internet application server pushes information to the terminal in one direction, but the information pushed may not be the information that the user needs. Moreover, when a plurality of pieces of information are pushed to the terminal in a short time, the user is inconvenienced. Therefore, the existing information interaction methods are less flexible and have poor results.
- an embodiment of the present invention provides an information interaction method and a server.
- the technical solution is as follows:
- the first aspect provides an information interaction method, where the method is applied to an Internet application server, and is applied to a scenario in which a third-party server and a terminal exchange information through the Internet application server, where the terminal passes the corresponding
- the Internet application identifier interacts with the Internet application server
- the third party server interacts with the Internet application server through a public identifier, where the public identifier and the Internet application identifier are posted on the Internet application server.
- the identification of the book, the method includes:
- the terminal Receiving a request message sent by the terminal, where the request message carries at least request information, a public identifier, and the Internet application identifier used by the terminal;
- a second aspect provides a method for information interaction, where the method is applied to a third-party server, and is applied to a scenario in which the third-party server and the terminal exchange information through an Internet application server, where the terminal passes the corresponding The Internet application identifier exchanges information with the Internet application server, and the third party server performs information interaction with the Internet application server by using a public identifier, where the public identifier and the Internet application identifier are registered on the Internet application server.
- Identification the method includes:
- the request message carries at least the request information, the public identifier, and an Internet application identifier used by the terminal that sends the request message;
- reply information according to the request information in the request message, returning the public identifier, the Internet application identifier, and the reply information to the Internet application server, where the reply information and the The public identifier is sent to the terminal corresponding to the Internet application identifier, and the reply information is at least one of text, picture, audio, and video.
- an Internet application server comprising:
- the first receiving module is configured to receive a request message sent by the terminal, where the request message carries at least the request information, the public identifier, and an Internet application identifier used by the terminal;
- a first sending module configured to send the request message to a third-party server corresponding to the public identifier, receive the request message by the third-party server, and obtain reply information according to the request information in the request message Returning the public identifier, the Internet application identifier, and the reply information, where the reply information is at least one of text, picture, audio, and video;
- a second receiving module configured to receive the public identifier, the Internet application identifier, and the reply information returned by the third-party server;
- a second sending module configured to send the public identifier and the reply information to the terminal corresponding to the Internet application identifier.
- a third party server comprising:
- a receiving module configured to receive a request message sent by an Internet application server, where the request message carries at least the request information, the public identifier, and an Internet application identifier used by the terminal that sends the request message;
- a first obtaining module configured to obtain reply information according to the request information in the request message
- a returning module configured to return the public identifier, the Internet application identifier, and the reply information to the Internet application server, where the Internet application server sends the reply information and the public identifier to the Internet application Identifying the corresponding terminal, the reply information is at least one of text, picture, audio, and video.
- an Internet application server includes:
- One or more processors are One or more processors.
- the memory stores one or more programs, the one or more programs being configured to be executed by the one or more processors, the one or more programs including instructions for:
- the request message carries at least the request information, the public identifier, and an Internet application identifier used by the terminal;
- a third party server comprising:
- One or more processors are One or more processors.
- the memory stores one or more programs, the one or more programs being configured to be executed by the one or more processors, the one or more programs including instructions for:
- request message sent by an internet application server, where the request message carries at least a request Information, a public identity, and an Internet application identifier used by the terminal that sent the request message;
- reply information according to the request information in the request message, returning the public identifier, the Internet application identifier, and the reply information to the Internet application server, where the reply information is
- the public identifier is sent to the terminal corresponding to the Internet application identifier, and the reply information is at least one of text, picture, audio, and video.
- Receiving the request message sent by the terminal through the Internet application server sending the request message to the third-party server, and receiving the public identifier, the Internet application identifier, and the reply information returned by the third-party server according to the request message, and then receiving the received message by the Internet application server.
- the public identification and the reply information are sent to the terminal corresponding to the Internet application identifier, thereby realizing the information reply based on the Internet application through the interaction of the third-party server and the terminal and the Internet application server, and the flexibility of information interaction under the premise of satisfying the user's demand. Higher, better results.
- FIG. 1 is a schematic diagram of an implementation environment involved in an information interaction method according to an embodiment of the present invention
- FIG. 2 is a flow chart of an information interaction method according to another embodiment of the present invention.
- FIG. 3 is a flow chart of an information interaction method according to another embodiment of the present invention.
- FIG. 4 is a flow chart of an information interaction method according to another embodiment of the present invention.
- FIG. 5 is a schematic structural diagram of a third-party server according to another embodiment of the present invention.
- FIG. 6 is a schematic structural diagram of a third-party server according to another embodiment of the present invention.
- FIG. 7 is a schematic structural diagram of an Internet application server according to another embodiment of the present invention.
- FIG. 8 is a schematic structural diagram of an Internet application server according to another embodiment of the present invention.
- FIG. 9 is a schematic structural diagram of a server according to another embodiment of the present invention.
- FIG. 10 is a schematic structural diagram of a server according to another embodiment of the present invention.
- FIG. 1 is a schematic diagram of an implementation environment involved in an information interaction method according to an embodiment of the present invention.
- the implementation environment includes an internet application server 101, a terminal 102, and a third party server 103.
- the Internet application server 101 and the terminal 102, the Internet application server 101, and the third party server 103 are connected through a network.
- the network can be a wired network or a wireless network.
- the Internet application server 101 can be configured as a server that provides services through the Internet.
- the Internet application server 101 can be an instant messaging server, a social application server, or a server capable of implementing services such as payment through the Internet, and the embodiment of the present invention does not apply to the Internet.
- the specific type of server 101 is defined.
- the terminal 102 can be a smart phone, a tablet, a portable notebook, or a desktop computer.
- Internet applications can be applications such as instant messaging applications, social applications, team voice tools, microblog applications, shopping applications, payment applications, and the like.
- the user usually registers a user account in the Internet application, and obtains various functions provided by the Internet application through the user account. Taking the Internet application as an instant messaging application as an example, the user account can perform various operations such as pushing information to other users, receiving information pushed by other users, and setting user information in the instant messaging application.
- the terminal 102 may send a request message to the third-party server 103, where the request message may include a public identifier that has been followed, and the public identifier corresponds to the third-party server 103.
- the public identifier is an application account applied by the developer or the merchant on the Internet application server 101.
- the public identifier can be used by the developer or the merchant on the Internet application server 101 to implement the Internet based on text, pictures, voice, video, and the like.
- Other user accounts of the app can push information in all directions or communicate or interact with users of other user accounts.
- the third party server 103 can be a platform that provides products or services, which can also be configured as a server.
- the third party server 103 can establish a cooperative relationship with the Internet application server 101 in advance to promote its products or services through the Internet application server 101.
- the "third party” is a server different from the Internet application server 101 with respect to the "terminal" party and the Internet application server side, but it does not mean that it necessarily belongs to a different owner from the Internet application server 101.
- the "third-party server 103" may belong to the same owner A as the Internet application server 101, or one of them may belong to the owner A, and the other belongs to the other owner B, and the owner A may be associated with the owner B, May be independent of each other.
- the Internet application server 101 may be A server can also be a server cluster consisting of multiple servers or a cloud computing service center.
- the third-party server 103 can be a server, a server cluster composed of multiple servers, or a cloud computing service center.
- the Internet application server 101 may be A server can also be a server cluster consisting of multiple servers or a cloud computing service center.
- the third-party server 103 can be a server, a server cluster composed of multiple servers, or a cloud computing service center.
- the Internet application server 101 may be A server can also be a server cluster consisting of multiple servers or a cloud computing service center.
- the third-party server 103 can be a server, a server cluster composed of multiple servers, or a cloud computing service center.
- the method provided by the embodiment of the present invention is applied to a scenario in which the terminal 102 and the third-party server 103 perform information interaction based on the Internet application server 101.
- the specific information interaction methods are as follows:
- the newly generated text information is unilaterally pushed to the terminal through the Internet application server, and the text information may not be information required by the user. Moreover, when a plurality of pieces of text information are pushed to the terminal in a short time, the user is inconvenienced. Therefore, the information interaction of the scheme is less flexible and the effect is not good.
- the embodiment of the present invention provides an information interaction method in combination with the implementation environment shown in FIG.
- the method is applied to an Internet application server, and is applied to a scenario in which a third-party server and a terminal exchange information through an Internet application server, wherein the terminal interacts with an Internet application server through an Internet application identifier, and the third-party server uses the public identifier and the Internet.
- the application server performs information exchange, and the public identifier and the Internet application identifier are identifiers registered on the Internet application server.
- the method process provided by this embodiment includes:
- 201 Receive a request message sent by the terminal, where the request message carries at least the request information, the public identifier, and the Internet application identifier used by the terminal.
- Send the request message to the third-party server corresponding to the public identifier receive the request message by the third-party server, obtain the reply information according to the request information in the request message, and return the public identifier, the Internet application identifier, and the reply information, and the reply information is text, At least one of pictures, audio, and video.
- the method provided by the embodiment of the present invention receives the request message sent by the terminal through the Internet application server, sends the request message to the third-party server, and receives the public identifier, the Internet application identifier, and the reply information returned by the third-party server according to the request message, and then The public identification and reply information received by the Internet application server is sent to the terminal corresponding to the Internet application identifier, thereby passing the third party service
- the interaction between the server and the terminal and the Internet application server realizes the information reply based on the Internet application, and the flexibility of the information interaction is higher and the effect is better under the premise of satisfying the user's demand.
- the Internet application server stores information corresponding to all the subordinate customer service identifiers under the public identifier, and the method further includes:
- the information corresponding to the stored customer service identifier is changed according to the customer service identifier processing request.
- the method further includes:
- the operation request includes at least one of adding an addition request of the customer service identifier, modifying the modification request of the customer service identifier, deleting the deletion request of the customer service identifier, and acquiring the information corresponding to the customer service identifier;
- the corresponding operation of the customer service identifier is performed according to the operation request.
- the embodiment of the present invention provides an information interaction method, where the method is applied to a third-party server, and is applied to a scenario where a third-party server and a terminal exchange information through an Internet application server, where The terminal interacts with the Internet application server through the corresponding Internet application identifier, and the third-party server interacts with the Internet application server through the public identifier, and the public identifier and the Internet application identifier are identifiers registered on the Internet application server.
- the method process provided by this embodiment includes:
- 301 Receive a request message sent by an Internet application server, where the request message carries at least the request information, the public identifier, and an Internet application identifier used by the terminal that sends the request message.
- the Internet application server sends the reply information and the public identifier to the terminal corresponding to the Internet application identifier, and the reply information is At least one of text, image, audio, and video.
- the method provided by the embodiment of the present invention receives the request message sent by the Internet application server through the third-party server, obtains the reply message according to the request message, and returns the public identifier, the Internet application identifier, and the reply information to the Internet application server, and the Internet application server will reply the information. And sending the public identity to the terminal corresponding to the Internet application identifier, thereby serving the third party server and the terminal and the Internet application service.
- the interaction of the server realizes the information reply based on the Internet application, and the flexibility of information interaction is higher and the effect is better under the premise of satisfying the user's demand.
- the reply information is obtained according to the request information in the request message, including:
- Internet application identification and reply information to the Internet application server including:
- the reply information, the public identifier, and the Internet application identifier are sent to the Internet application server according to the information transmission instruction.
- the reply information is obtained according to the request information in the request message, including:
- Internet application identification and reply information to the Internet application server including:
- At least one subordinate customer service identifier is displayed under the public identifier, and the reply information, the public identifier, and the Internet application identifier are sent to the Internet application server through the predefined interface, including:
- the reply information, the public identifier, and the Internet application identifier are sent to the Internet application server through the predefined interface.
- the Internet application server stores information corresponding to all the subordinate customer service identifiers under the public identifier, and the method further includes:
- Obtaining a customer service identifier processing request where the customer service identifier processing request includes at least one customer service identifier and corresponding setting information;
- the customer service identifier processing request is sent to the internet application server, and the internet application server changes the information corresponding to the stored customer service identifier according to the customer service identifier processing request.
- the method further includes:
- the operation request includes at least one of adding an addition request of the customer service identifier, modifying the modification request of the customer service identifier, deleting the deletion request of the customer service identifier, and acquiring the information corresponding to the customer service identifier;
- the embodiment of the present invention provides an information interaction method.
- the method relates to a third-party server, an Internet application server, and a terminal, and is applied to a scenario in which a third-party server and a terminal exchange information through an Internet application server, where the terminal interacts with an Internet application server through an Internet application identifier, and the third party interacts with the Internet application server.
- the server exchanges information with the Internet application server through the public identifier, and the public identifier and the Internet application identifier are identifiers registered on the Internet application server.
- the method process provided by this embodiment includes:
- the Internet application server receives the request message sent by the terminal, where the request message carries at least the request information, the public identifier, and the Internet application identifier used by the terminal.
- the Internet server can receive the request message accordingly.
- the step includes: but is not limited to: obtaining a public identifier selected by the user; displaying an information input box according to the public identifier selected by the user; and when detecting an instruction to send the request message, according to the request information input by the user in the information input box.
- the public identifier selected by the user and the Internet application identifier used by the user are sent to the Internet application server to send a request message.
- the request information may be information input by the user in the information input box.
- the public identity is registered on the Internet application server, when multiple public identifiers are registered, there are corresponding public identifiers generated in the Internet application server. Moreover, when the user uses the Internet application through the Internet application identifier, at least one public identifier may be added, and each public identifier corresponds to one third-party server. Therefore, in order to distinguish the third-party server corresponding to the public identifier, the user needs to obtain the public identifier selected by the user, and the public identifier is carried in the request message, so that the subsequent Internet application server will The request message is sent to the third party server corresponding to the public identity.
- the Internet application server sends the request message to a third-party server corresponding to the public identifier.
- the public identifier corresponds to a third-party server. Therefore, the Internet application server can send the request message to the third-party server corresponding to the public identifier according to the public identifier in the request message.
- This embodiment does not specifically limit the manner in which the Internet application server sends the request message to the third-party server according to the public identifier in the request message.
- this step includes, but is not limited to, pre-storing the IP of each public identity and third-party server (Internet Protocol). A mapping table between the address and the Internet Protocol address; querying the IP address corresponding to the public identifier in the request message according to the mapping table; and sending the request message to the corresponding third-party server according to the found IP.
- the Internet application server When the Internet application server sends the request message to the third-party server, it can be sent through a POST request of HTTP (Hyper Text Transfer Protocol).
- the request message may be carried in the POST request.
- the information may be sent by using a POST request of the HTTP, and is not specifically limited in this embodiment. Accordingly, when receiving information, the POST request can be received in accordance with HTTP.
- the third-party server receives the request message sent by the internet application server.
- This embodiment does not specifically limit the manner in which the third-party server receives the request message sent by the Internet application server, including but not limited to receiving the request message sent by the Internet application server in the form of a POST request.
- the third-party server obtains the reply information according to the request information in the request message, and returns a public identifier, an Internet application identifier, and a reply information to the Internet application server, where the reply information is at least one of text, picture, audio, and video.
- This embodiment does not specifically limit the manner in which the third-party server obtains the reply information according to the request information in the request message, including but not limited to the following two acquisition methods:
- the first acquisition method displaying the information reply interface according to the request information in the request message; and obtaining the reply information in the information reply interface.
- the method may include: if the information sending instruction is detected in the information reply interface, the reply information, the public identifier, and the Internet application identifier are sent according to the information sending instruction. Send to the internet application server.
- This method mainly returns a reply message to the Internet application server by inputting a reply message in the information reply interface. Since the simpler text information can be input when the reply information is input in the information reply interface, more complicated graphic, audio or video information can also be input.
- two reply options can be set in the operation interface, the first reply option is a quick reply option, and the second reply option is a normal reply option, which is not specifically limited in this embodiment. Quickly enter text messages with the quick reply option. With the normal reply option, you can create or select information such as graphics, audio and video as needed. Since the quick reply option is different from the function provided by the normal reply option, when the two options are detected, the displayed information reply interface may be different, which is not specifically limited in this embodiment. For example, when it is detected that the quick reply option is clicked, the information reply interface can be as shown in FIG. 5. When it is detected that the normal reply option is clicked, the information reply interface can be as shown in FIG. 6.
- the second obtaining mode is: obtaining the reply information corresponding to the request information in the request message according to the predefined interface.
- the method may include: sending, by using a predefined interface, the reply information, the public identifier, and the Internet application identifier to the Internet application server.
- the request message can be passed as a parameter to the predefined interface, so that the response information corresponding to the request message is obtained through the predefined interface.
- This embodiment does not specifically limit this.
- the pre-defined interface may include a sending information command, so that the reply information, the public identifier, and the Internet application identifier may be sent to the Internet application server according to the sending information command, which is not specifically limited in this embodiment.
- the format of the public identity, the Internet application identifier, and the reply information returned by the third-party server to the Internet application server is a JSON data packet.
- the response information corresponding to different types of information may be as follows:
- touser is the ordinary user ID
- msgtype is the information type
- text is the text type
- the text content is "Hello World”.
- the information type is image type.
- the information type is video type and the video name is TITLE.
- the information type is music type
- description is audio description
- musicurl is audio link
- hqmusicurl is high quality audio link.
- the burden on the Internet application server is increased. Therefore, the number of the information to be sent can be limited to avoid excessive load on the server, which is not specifically limited in this embodiment.
- a third-party server usually needs to process multiple request messages, in order to average the pressure of processing information, multiple sub-customer service identifiers may be set for the public identifier corresponding to the third-party server, and multiple customer service personnel simultaneously The request message is processed, which is not specifically limited in this embodiment.
- the information sending instruction is detected in the information replying interface, and the reply information, the public identifier, and the Internet application identifier are sent to the Internet application server according to the information sending instruction, including: determining the customer service identifier for sending the information under the public identifier; The determined customer service identifier and the information sending instruction send the reply information, the public identifier and the internet application identifier to the internet application server; similarly, the reply information, the public identifier and the internet application identifier are sent to the internet application server through the predefined interface, including: Determining a customer service identifier for transmitting information under the public identifier; and sending the reply information, the public identifier, and the Internet application identifier to the Internet application server through the predefined interface according to the determined customer service identifier.
- the customservice parameter may be added to the sent information to identify that the reply message is sent by the customer service identifier. For example, taking the reply information as a text message as an example, the content of the reply message may be:
- This embodiment does not specifically limit the manner in which the customer service identifier for transmitting information under the public identifier is determined.
- the method includes: but is not limited to: selecting, according to the number of request messages currently to be processed by each customer service identifier, a customer service identifier having the smallest number of request messages currently to be processed in each customer service identifier.
- the pressure of the information can be processed as evenly as possible, so that the request message can be processed as quickly as possible.
- the Internet application server receives the public identifier, the Internet application identifier, and the reply information returned by the third-party server.
- the embodiment does not specifically limit the manner in which the Internet application server receives the public identifier, the Internet application identifier, and the reply information returned by the third-party server, including but not limited to: receiving the returned by the third-party server through a predefined interface corresponding to the third-party server.
- Public identity Internet application identification and reply information.
- the third-party server may send the reply information, the public identifier, and the Internet application identifier to the Internet application server through the predefined interface according to the determined customer service identifier. Therefore, the Internet application server may also include the customer service identifier when receiving the public identifier, the Internet application identifier, and the reply information returned by the third-party server, which is not specifically limited in this embodiment.
- the Internet application server sends the public identifier and the reply information to the terminal corresponding to the Internet application identifier.
- the reply information may be sent to the terminal corresponding to the Internet application identifier according to the Internet application identifier.
- the terminal side can display the reply information on the display interface corresponding to the public identifier, and prompt the user to view the reply information, which is not specifically limited in this embodiment.
- the Internet application server may further include a customer service identifier when receiving the public identity, the Internet application identifier, and the reply information returned by the third-party server. Therefore, the Internet application server sends the public identifier and the reply information to the terminal corresponding to the Internet application identifier, and can also send the customer service identifier to the terminal corresponding to the Internet application identifier, to notify the user which customer service personnel is serving, which is not used in this embodiment. Specifically limited.
- the third-party server may change the information corresponding to the customer service identifier stored by the Internet application server by interacting with the Internet application server, and the specific method includes: the third-party server obtains the customer service identifier processing request, and the customer service identifier processing request includes at least A customer service identification and corresponding setting information, the customer service standard
- the knowledge processing request is an information change request for changing information corresponding to the stored customer service identifier; the third party server sends the customer service identifier processing request to the internet application server; and the internet application server receives the customer service identifier processing request sent by the third party server;
- the Internet application server changes the information corresponding to the stored customer service identifier according to the customer service identifier processing request.
- the information corresponding to the customer service identifier may include the customer service name, the avatar corresponding to the customer service, and the like.
- the information content corresponding to the customer service identifier is not specifically limited in this embodiment.
- the third-party server may also obtain an operation request, where the operation request includes adding a new customer service identity addition request, modifying the customer service identity modification request, deleting the existing customer service identity deletion request, and acquiring the information corresponding to the customer service identity.
- the obtained operation request is sent to the Internet server, and the corresponding operation is performed by the Internet server according to the received operation request, which is not specifically limited in this embodiment.
- the content in the operation request request may be:
- the POST data is as follows:
- the POST data is as follows:
- the POST data is as follows:
- the POST data is as follows:
- Access_token ACCESS_TO
- the POST data is as follows:
- the method provided by the embodiment of the present invention receives the request message sent by the terminal through the Internet application server, and sends the request message to the third-party server.
- the third-party server receives the request message, obtains the reply message according to the request message, and returns the public identifier and the Internet application identifier. reply message.
- the Internet application server sends the received public identification and reply information to the terminal corresponding to the Internet application identifier, thereby realizing the information reply based on the Internet application through the interaction of the third-party server and the terminal and the Internet application server, and satisfying the requirement of the user.
- the flexibility of information interaction is higher and the effect is better.
- An embodiment of the present invention provides a third-party server, which is used to execute the foregoing FIG. 2 or FIG. 4 corresponds to the functions performed by the third party server in the information interaction method provided in the embodiment.
- the third party server includes:
- the receiving module 501 is configured to receive a request message sent by the Internet application server, where the request message carries at least the request information, the public identifier, and the Internet application identifier used by the terminal that sends the request message;
- the first obtaining module 502 is configured to obtain reply information according to the request information in the request message.
- the returning module 503 is configured to return the public identifier, the Internet application identifier, and the reply information to the Internet application server, and the Internet application server sends the reply information and the public identifier to the terminal corresponding to the Internet application identifier, and the reply information is text, picture, audio, and video. At least one of the information.
- the first obtaining module 502 is configured to display an information reply interface according to the request information in the request message, and obtain reply information in the information reply interface;
- the returning module 503 is configured to send the reply information, the public identifier, and the Internet application identifier to the Internet application server according to the information sending instruction when the information sending instruction is detected in the information reply interface.
- the first obtaining module 502 is configured to obtain, according to the predefined interface, reply information corresponding to the request information in the request message;
- the returning module 503 is configured to send the reply information, the public identifier, and the Internet application identifier to the Internet application server through the predefined interface.
- the server further includes:
- the second obtaining module 504 is configured to obtain a customer service identifier processing request, where the customer service identifier processing request includes at least one customer service identifier and corresponding setting information;
- the sending module 505 is configured to send the customer service identifier processing request to the Internet application server, and the Internet application server changes the information corresponding to the stored customer service identifier according to the customer service identifier processing request.
- the server further includes: a method for acquiring an operation request, the operation request includes adding an addition request of the customer service identifier, modifying a modification request of the information corresponding to the customer service identifier, deleting the deletion request of the information corresponding to the customer service identifier, and acquiring the customer service request Identifying at least one of the acquisition requests of the corresponding information; transmitting an operation request to the Internet application server, and the Internet application server performs a module corresponding to the operation according to the operation request.
- the server provided by the embodiment of the present invention receives the request message sent by the Internet application server, and returns the public identity, the Internet application identifier, and the back to the Internet application server according to the request message.
- the information is sent by the Internet application server to the terminal corresponding to the Internet application identifier, so that the third-party server and the interaction between the terminal and the Internet application server realize the information reply based on the Internet application, and meet the user's needs. Under the premise, the flexibility of information interaction is higher and the effect is better.
- the embodiment of the present invention provides an Internet application server, which is used to perform the functions performed by the Internet application server in the information interaction method provided in the foregoing embodiment of FIG. 3 or FIG. Referring to FIG. 7, the internet application server includes:
- the first receiving module 701 is configured to receive a request message sent by the terminal, where the request message carries at least the request information, the public identifier, and an Internet application identifier used by the terminal;
- the first sending module 702 is configured to send the request message to the third-party server corresponding to the public identifier, receive the request message by the third-party server, obtain the reply information according to the request information in the request message, and return the public identifier, the Internet application identifier, and the reply information.
- the reply message is at least one of text, picture, audio and video;
- the second receiving module 703 is configured to receive a public identifier, an internet application identifier, and a reply information returned by the third-party server.
- the second sending module 704 is configured to send the public identifier and the reply information to the terminal corresponding to the Internet application identifier.
- the server further includes:
- the third receiving module 705 is configured to receive a customer service identifier processing request sent by the third-party server, where the customer service identifier processing request includes at least one customer service identifier and corresponding setting information;
- the change module 706 is configured to change the information corresponding to the stored customer service identifier according to the customer service identifier processing request.
- the server further includes: receiving an operation request sent by the third-party server, where the operation request includes adding a request for adding the customer service identifier, modifying the modification request of the customer service identifier, deleting the deletion request of the customer service identifier, and obtaining the customer service identifier. At least one of the acquisition request of the corresponding information; a module that performs the corresponding operation according to the operation request.
- the server provided by the embodiment of the present invention sends a request message to the third-party server by receiving the request message sent by the terminal, and the third-party server receives the request message, and returns the public identity, the Internet application identifier, and the reply information according to the request message, and receives the request message.
- the interaction of the device realizes the information reply based on the Internet application, and the flexibility of the information interaction is higher and the effect is better under the premise of satisfying the user's demand.
- FIG. 9 is a block diagram of a server 900, according to an exemplary embodiment.
- server 900 includes a processing component 922 that further includes one or more processors, and memory resources represented by memory 932 for storing instructions executable by processing component 922, such as an application.
- An application stored in memory 932 may include one or more modules each corresponding to a set of instructions.
- the processing component 922 is configured to execute instructions to perform the functions performed by the third party server in the information interaction method provided by the embodiment corresponding to FIG. 2 or FIG. 4 above.
- Server 900 may also include a power component 926 configured to perform power management of server 900, a wired or wireless network interface 950 configured to connect server 900 to the network, and an input/output (I/O) interface 958.
- Server 900 can operate based on an operating system stored in memory 932, such as Windows ServerTM, Mac OS XTM, UnixTM, LinuxTM, FreeBSDTM or the like.
- Server 900 may also include one or more programs, one or more of which are stored in memory 932 and configured to be executed by one or more processors.
- the one or more programs include instructions for performing the following operations:
- the request message carries at least the request information, the public identifier, and an Internet application identifier used by the terminal that sends the request message;
- reply information according to the request information in the request message, returning the public identifier, the Internet application identifier, and the reply information to the Internet application server, where the reply information is
- the public identifier is sent to the terminal corresponding to the Internet application identifier, and the reply information is at least one of text, picture, audio, and video.
- the one or more programs further include instructions for:
- the Internet application server Returning the public identifier, the Internet application identifier, and the reply information to the Internet application server, including:
- the one or more programs further include instructions for:
- the Internet application server Returning the public identifier, the Internet application identifier, and the reply information to the Internet application server, including:
- the public identifier has at least one subordinate customer service identifier
- the one or more programs further include instructions for:
- the Internet application server stores information corresponding to all the subordinate customer service identifiers under the public identifier, and the one or more programs further include instructions for:
- Obtaining a customer service identifier processing request where the customer service identifier processing request includes at least one customer service identifier and corresponding setting information;
- the one or more programs further include instructions for:
- the operation request includes at least one of adding an addition request of the customer service identifier, modifying the modification request of the customer service identifier, deleting the deletion request of the customer service identifier, and acquiring the information corresponding to the customer service identifier;
- the server provided by the embodiment of the present invention receives the request message sent by the Internet application server, returns the public identifier, the Internet application identifier, and the reply information to the Internet application server according to the request message, and the Internet application server sends the reply information and the public identifier to the Internet.
- the terminal corresponding to the application identifier is used to realize the information reply based on the Internet application through the interaction between the third-party server and the terminal and the Internet application server, and the flexibility of the information interaction is higher and the effect is better under the premise of satisfying the user's demand.
- FIG. 10 is a block diagram of a server 1000, according to an exemplary embodiment.
- server 1000 includes a processing component 1022 that further includes one or more processors, and memory resources represented by memory 1032 for storing instructions executable by processing component 1022, such as an application.
- An application stored in memory 1032 can include one or more modules each corresponding to a set of instructions.
- the processing component 1022 is configured to execute instructions to perform the functions performed by the Internet application server in the information interaction method provided by the embodiment corresponding to FIG. 3 or FIG. 4 above.
- Server 1000 may also include a power component 1026 configured to perform power management of server 1000, a wired or wireless network interface 1050 configured to connect server 1000 to the network, and an input/output (I/O) interface 1058.
- Server 1000 can operate based on an operating system stored in memory 1032, such as Windows ServerTM, Mac OS XTM, UnixTM, LinuxTM, FreeBSDTM or the like.
- Server 1000 may also include one or more programs, one or more of which are stored in memory 1032 and configured to be executed by one or more processors.
- the one or more programs include instructions for performing the following operations:
- the request message carries at least the request information, the public identifier, and an Internet application identifier used by the terminal;
- the one or more programs further include instructions for:
- the one or more programs further include instructions for:
- Receiving an operation request sent by the third-party server, and the operation request includes adding a customer service identifier Adding at least one of a request, a modification request for modifying the customer service identifier, a deletion request for deleting the customer service identifier, and an acquisition request for obtaining information corresponding to the customer service identifier;
- the corresponding operation is performed according to the operation request.
- the server provided by the embodiment of the present invention sends a request message to the third-party server by receiving the request message sent by the terminal, and the third-party server receives the request message, and returns the public identity, the Internet application identifier, and the reply information according to the request message, and receives the request message.
- the public identification and the reply information are sent to the terminal corresponding to the Internet application identifier, so that the third-party server and the interaction between the terminal and the Internet application server realize the information reply based on the Internet application, and the information interaction is satisfied on the premise of satisfying the user's demand. Higher flexibility and better results.
- server provided by the foregoing embodiment exchanges information
- only the division of the foregoing functional modules is illustrated.
- the function distribution may be completed by different functional modules as needed, that is, the server
- the internal structure is divided into different functional modules to perform all or part of the functions described above.
- server and the information exchange method provided by the foregoing embodiment are the same as the method embodiment of the method for triggering the intelligent network service, and the specific implementation process is described in the method embodiment, and details are not described herein again.
- a person skilled in the art may understand that all or part of the steps of implementing the above embodiments may be completed by hardware, or may be instructed by a program to execute related hardware, and the program may be stored in a computer readable storage medium.
- the storage medium mentioned may be a read only memory, a magnetic disk or an optical disk or the like.
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Abstract
本发明公开了一种信息交互方法及服务器，属于互联网技术领域。方法包括：接收终端发送的请求消息；将请求消息发送至公共标识对应的第三方服务器，由第三方服务器接收请求消息，根据请求消息中的请求信息获取回复信息，返回公共标识、互联网应用标识及回复信息；接收第三方服务器返回的公共标识、互联网应用标识及回复信息，将公共标识及回复信息发送至互联网应用标识对应的终端。本发明通过互联网应用服务器将终端发送的请求消息发送至第三方服务器，将第三方服务器返回的回复信息发送至终端，从而通过第三方服务器及终端与互联网应用服务器的交互，实现了基于互联网应用的信息回复，在满足用户需求的前提下，信息交互的灵活性较高，效果较佳。
Description
本申请要求于2015年02月13日提交中国专利局、申请号为201510079117.8、发明名称为“信息交互方法及服务器”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
本发明涉及网络技术领域，特别涉及一种信息交互方法及服务器。
随着科技的快速发展，用户在使用终端中的客户端时，经常需要通过该客户端获取信息。例如，以客户端为新闻客户端来举例，用户可以通过该新闻客户端获取最近的新闻或者最新的服务信息。由于信息通常是由应用程序对应的互联网应用服务器发送至终端，因此，互联网应用服务器与终端如何进行信息交互是提高用户体验的关键。
相关技术中提供了一种信息交互方法包括，当互联网应用服务器生成新的信息时，向终端推送生成的信息。其中，生成的信息为文本信息。
在实现本发明的过程中，发明人发现上述方法至少存在以下问题：
互联网应用服务器向终端单向的推送信息，但是推送的该信息可能并不是用户需要的信息。并且，当短时间内向终端推送多条信息时，还会给用户带来不便。因此，现有的信息交互方法的灵活性较差，效果不佳。
发明内容
为了解决相关技术的问题，本发明实施例提供了一种信息交互方法及服务器。所述技术方案如下：
第一方面，提供了一种信息交互方法，所述方法用于互联网应用服务器，应用于第三方服务器及终端之间通过所述互联网应用服务器进行信息交互的场景，其中，所述终端通过对应的互联网应用标识与所述互联网应用服务器进行信息交互，所述第三方服务器通过公共标识与所述互联网应用服务器进行信息交互，所述公共标识与所述互联网应用标识为在所述互联网应用服务器上注
册的标识，所述方法包括：
接收所述终端发送的请求消息，所述请求消息中至少携带有请求信息、公共标识及所述终端所使用的所述互联网应用标识；
将所述请求消息发送至所述公共标识对应的第三方服务器，由所述第三方服务器接收所述请求消息，根据所述请求消息中的所述请求信息获取回复信息，返回所述公共标识、所述互联网应用标识及所述回复信息，所述回复信息为文字、图片、音频及视频中的至少一种信息；
接收所述第三方服务器返回的所述公共标识、所述互联网应用标识及回复信息，将所述公共标识及所述回复信息发送至所述互联网应用标识对应的终端。
第二方面，提供了一种信息交互方法，所述方法用于第三方服务器，应用于所述第三方服务器及终端之间通过互联网应用服务器进行信息交互的场景，其中，所述终端通过对应的互联网应用标识与所述互联网应用服务器进行信息交互，所述第三方服务器通过公共标识与所述互联网应用服务器进行信息交互，所述公共标识与所述互联网应用标识为在所述互联网应用服务器上注册的标识，所述方法包括：
接收所述互联网应用服务器发送的请求消息，所述请求消息中至少携带请求信息、所述公共标识及发送所述请求消息的终端使用的互联网应用标识；
根据所述请求消息中的请求信息获取回复信息，向所述互联网应用服务器返回所述公共标识、所述互联网应用标识及所述回复信息，由所述互联网应用服务器将所述回复信息及所述公共标识发送至所述互联网应用标识对应的终端，所述回复信息为文字、图片、音频及视频中的至少一种信息。
第三方面，提供了一种互联网应用服务器，所述服务器包括：
第一接收模块，用于接收终端发送的请求消息，所述请求消息中至少携带请求信息、公共标识及所述终端使用的互联网应用标识；
第一发送模块，用于将所述请求消息发送至所述公共标识对应的第三方服务器，由所述第三方服务器接收所述请求消息，根据所述请求消息中的所述请求信息获取回复信息，返回所述公共标识、所述互联网应用标识及所述回复信息，所述回复信息为文字、图片、音频及视频中的至少一种信息；
第二接收模块，用于接收所述第三方服务器返回的所述公共标识、所述互联网应用标识及回复信息；
第二发送模块，用于将所述公共标识及所述回复信息发送至所述互联网应用标识对应的终端。
第四方面，提供了一种第三方服务器，所述服务器包括：
接收模块，用于接收互联网应用服务器发送的请求消息，所述请求消息中至少携带有请求信息、公共标识及发送所述请求消息的终端所使用的互联网应用标识；
第一获取模块，用于根据所述请求消息中的所述请求信息获取回复信息；
返回模块，用于向所述互联网应用服务器返回所述公共标识、所述互联网应用标识及所述回复信息，由所述互联网应用服务器将所述回复信息及所述公共标识发送至所述互联网应用标识对应的终端，所述回复信息为文字、图片、音频及视频中的至少一种信息。
第五方面，提供了一种互联网应用服务器，所述服务器包括：
一个或多个处理器；和
存储器；
所述存储器存储有一个或多个程序，所述一个或多个程序被配置成由所述一个或多个处理器执行，所述一个或多个程序包含用于进行以下操作的指令：
接收终端发送的请求消息，所述请求消息中至少携带有请求信息、公共标识及所述终端使用的互联网应用标识；
将所述请求消息发送至所述公共标识对应的第三方服务器，由所述第三方服务器接收所述请求消息，根据所述请求消息中的所述请求信息获取回复信息，并返回所述公共标识、所述互联网应用标识及所述回复信息，所述回复信息为文字、图片、音频及视频中的至少一种信息；
接收所述第三方服务器返回的所述公共标识、所述互联网应用标识及所述回复信息，将所述公共标识及所述回复信息发送至所述互联网应用标识对应的终端。
第六方面，提供了一种第三方服务器，所述服务器包括：
一个或多个处理器；和
存储器；
所述存储器存储有一个或多个程序，所述一个或多个程序被配置成由所述一个或多个处理器执行，所述一个或多个程序包含用于进行以下操作的指令：
接收互联网应用服务器发送的请求消息，所述请求消息中至少携带有请求
信息、公共标识及发送所述请求消息的终端使用的互联网应用标识；
根据所述请求消息中的所述请求信息获取回复信息，向所述互联网应用服务器返回所述公共标识、所述互联网应用标识及所述回复信息，由所述互联网应用服务器将所述回复信息及所述公共标识发送至所述互联网应用标识对应的终端，所述回复信息为文字、图片、音频及视频中的至少一种信息。
本发明实施例提供的技术方案带来的有益效果是：
通过互联网应用服务器接收终端发送的请求消息，将请求消息发送至第三方服务器，并接收第三方服务器根据请求消息返回的公共标识、互联网应用标识及回复信息后，再由互联网应用服务器将接收到的公共标识及回复信息发送至互联网应用标识对应的终端，从而通过第三方服务器及终端与互联网应用服务器的交互，实现了基于互联网应用的信息回复，在满足用户需求的前提下，信息交互的灵活性较高，效果较佳。
为了更清楚地说明本发明实施例中的技术方案，下面将对实施例描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本发明的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。
图1是本发明一实施例提供的一种信息交互方法涉及的实施环境示意图；
图2是本发明另一实施例示出的一种信息交互方法流程图；
图3是本发明另一实施例示出的一种信息交互方法流程图；
图4是本发明另一实施例示出的一种信息交互方法流程图；
图5是本发明另一实施例示出的一种第三方服务器的结构示意图；
图6是本发明另一实施例示出的一种第三方服务器的结构示意图；
图7是本发明另一实施例示出的一种互联网应用服务器的结构示意图；
图8是本发明另一实施例示出的一种互联网应用服务器的结构示意图；
图9是本发明另一实施例示出的一种服务器的结构示意图；
图10是本发明另一实施例示出的一种服务器的结构示意图。
为使本发明的目的、技术方案和优点更加清楚，下面将结合附图对本发明
实施方式作进一步地详细描述。
图1是本发明一实施例提供的一种信息交互方法所涉及的实施环境示意图。如图1所示，该实施环境包括互联网应用服务器101、终端102和第三方服务器103。其中，互联网应用服务器101与终端102之间、互联网应用服务器101和第三方服务器103之间通过网络连接。该网络可以为有线网络，也可以为无线网络。
互联网应用服务器101可以被配置为通过互联网提供服务的服务器，该互联网应用服务器101可以为即时通信服务器、社交应用服务器，还可以为通过互联网能够实现支付等业务的服务器，本发明实施例不对互联网应用服务器101的具体类型进行限定。
终端102可以为智能手机、平板电脑、便携式笔记本或台式电脑等。终端102中运行有互联网应用的客户端。互联网应用可以是即时通讯应用、社交应用、团队语音工具、微博应用、购物应用、支付应用等应用。用户通常在互联网应用中注册一个用户帐号，通过该用户帐号获取互联网应用提供的各项功能。以互联网应用为即时通信应用为例，通过用户帐号，用户可在即时通信应用中进行向其它用户进行信息推送、接收其它用户推送的信息、设置用户信息等各项操作。终端102可向第三方服务器103发送请求消息，该请求消息中可包括已关注的公共标识，公共标识与第三方服务器103相对应。公共标识是开发者或商家在互联网应用服务器101上申请的应用账号，通过公共标识，开发者或商家可在互联网应用服务器101上，基于文字、图片、语音、视频等方式，实现向使用该互联网应用的其他用户帐号全方位地进行信息推送、或与其他用户帐号的用户进行沟通或互动。
第三方服务器103可以为提供产品或服务的平台，其也可以被配置为服务器。第三方服务器103可以预先与互联网应用服务器101建立合作关系，以通过互联网应用服务器101推广其产品或服务。其中，“第三方”是相对于“终端”方和互联网应用服务器方而言，与互联网应用服务器101属于不同的服务器，但并不意味着其必然属于与互联网应用服务器101的拥有者不同的拥有者。例如，“第三方服务器103”可能与互联网应用服务器101属于同一拥有者A，也可能其中一个属于拥有者A，而另一个属于另外拥有者B，拥有者A与拥有者B可能存在关联，也可能是互相独立。
此外，在本发明实施例中，在实际应用中，互联网应用服务器101可以是
一台服务器，也可以是由多台服务器组成的服务器集群，或者是一个云计算服务中心。类似地，第三方服务器103可以是一台服务器，也可以是由多台服务器组成的服务器集群，或者是一个云计算服务中心。当然，在其它可能的实现形式中。
本发明实施例提供的方法应用于终端102与第三方服务器103基于互联网应用服务器101进行信息交互的场景。，具体的信息交互方法详见下述各个实施例：
由于相关技术在交互信息时，主要是通过互联网应用服务器单方面地向终端推送新生成的文本信息，而该文本信息可能并不是用户需要的信息。并且，当短时间内向终端推送多条文本信息时，还会给用户带来不便。因此，该方案的信息交互的灵活性较差，效果不佳。
为了预防上述情况，提高信息交互时的灵活性，结合上述图1所示的实施环境，本发明实施例提供了一种信息交互方法。该方法用于互联网应用服务器，应用于第三方服务器及终端之间通过互联网应用服务器进行信息交互的场景，其中，终端通过互联网应用标识与互联网应用服务器进行信息交互，第三方服务器通过公共标识与互联网应用服务器进行信息交互，公共标识与互联网应用标识为在互联网应用服务器上注册的标识。参见图2，本实施例提供的方法流程包括：
201、接收终端发送的请求消息，请求消息中至少携带有请求信息、公共标识及终端使用的互联网应用标识。
202、将请求消息发送至公共标识对应的第三方服务器，由第三方服务器接收请求消息，根据请求消息中的请求信息获取回复信息，返回公共标识、互联网应用标识及回复信息，回复信息为文字、图片、音频及视频中的至少一种信息。
203、接收第三方服务器返回的公共标识、互联网应用标识及回复信息，将公共标识及回复信息发送至互联网应用标识对应的终端。
本发明实施例提供的方法，通过互联网应用服务器接收终端发送的请求消息，将请求消息发送至第三方服务器，并接收第三方服务器根据请求消息返回的公共标识、互联网应用标识及回复信息后，再由互联网应用服务器将接收到的公共标识及回复信息发送至互联网应用标识对应的终端，从而通过第三方服
务器及终端与互联网应用服务器的交互，实现了基于互联网应用的信息回复，在满足用户需求的前提下，信息交互的灵活性较高，效果较佳。
作为一种可选实施例，互联网应用服务器存储有公共标识下所有从属的客服标识对应的信息，方法还包括：
接收第三方服务器发送的客服标识处理请求，客服标识处理请求中至少包括一个客服标识及对应的设置信息；
根据客服标识处理请求，对已存储的客服标识对应的信息进行更改。
作为另一种可选实施例，方法还包括：
接收第三方服务器发送的操作请求，操作请求包括添加客服标识的添加请求、修改客服标识的修改请求、删除客服标识的删除请求和获取客服标识对应的信息的获取请求中的至少一种；
根据操作请求对客服标识进行相应操作。
上述所有可选技术方案，可以采用任意结合形成本发明的可选实施例，在此不再一一赘述。
结合上述图1所示的实施环境，本发明实施例提供了一种信息交互方法，该方法用于第三方服务器，应用于第三方服务器及终端之间通过互联网应用服务器进行信息交互的场景，其中，终端通过对应的互联网应用标识与互联网应用服务器进行信息交互，第三方服务器通过公共标识与互联网应用服务器进行信息交互，公共标识与互联网应用标识为在互联网应用服务器上注册的标识。参见图3，本实施例提供的方法流程包括：
301、接收互联网应用服务器发送的请求消息，请求消息中至少携带有请求信息、公共标识及发送请求消息的终端所使用的互联网应用标识。
302、根据请求消息中的请求信息获取回复信息，向互联网应用服务器返回公共标识、互联网应用标识及回复信息，由互联网应用服务器将回复信息及公共标识发送至互联网应用标识对应的终端，回复信息为文字、图片、音频及视频中的至少一种信息。
本发明实施例提供的方法，通过第三方服务器接收互联网应用服务器发送的请求消息，根据请求消息获取回复信息，向互联网应用服务器返回公共标识、互联网应用标识及回复信息，由互联网应用服务器将回复信息及公共标识发送至互联网应用标识对应的终端，从而通过第三方服务器及终端与互联网应用服
务器的交互，实现了基于互联网应用的信息回复，在满足用户需求的前提下，信息交互的灵活性较高，效果较佳。
作为一种可选实施例，根据请求消息中的请求信息获取回复信息，包括：
根据请求消息中的请求信息，显示信息回复界面；
获取信息回复界面中的回复信息；
向互联网应用服务器返回公共标识、互联网应用标识及回复信息，包括：
若在信息回复界面中检测到了信息发送指令，根据信息发送指令，将回复信息、公共标识及互联网应用标识发送至互联网应用服务器。
作为一种可选实施例，根据请求消息中的请求信息获取回复信息，包括：
根据预定义接口，获取请求消息中的请求信息对应的回复信息；
向互联网应用服务器返回公共标识、互联网应用标识及回复信息，包括：
通过预定义接口，向互联网应用服务器发送回复信息、公共标识及互联网应用标识。
作为一种可选实施例，公共标识下至少有一个从属的客服标识，通过预定义接口，向互联网应用服务器发送回复信息、公共标识及互联网应用标识，包括：
确定公共标识下用于发送信息的客服标识；
根据确定的客服标识，通过预定义接口向互联网应用服务器发送回复信息、公共标识及互联网应用标识。
作为一种可选实施例，互联网应用服务器存储有公共标识下所有从属的客服标识对应的信息，方法还包括：
获取客服标识处理请求，客服标识处理请求中至少包括一个客服标识及对应的设置信息；
将客服标识处理请求发送至互联网应用服务器，由互联网应用服务器根据客服标识处理请求，对已存储的客服标识对应的信息进行更改。
作为一种可选实施例，方法还包括：
获取操作请求，操作请求包括添加客服标识的添加请求、修改客服标识的修改请求、删除客服标识的删除请求和获取客服标识对应的信息的获取请求中的至少一种；
发送操作请求至互联网应用服务器。
上述所有可选技术方案，可以采用任意结合形成本发明的可选实施例，在
此不再一一赘述。
结合上述图1所示的实施环境，本发明实施例提供了一种信息交互方法。该方法涉及到第三方服务器、互联网应用服务器及终端，应用于第三方服务器及终端之间通过互联网应用服务器进行信息交互的场景，其中，终端通过互联网应用标识与互联网应用服务器进行信息交互，第三方服务器通过公共标识与互联网应用服务器进行信息交互，公共标识与互联网应用标识为在互联网应用服务器上注册的标识。参见图4，本实施例提供的方法流程包括：
401、互联网应用服务器接收终端发送的请求消息，请求消息中至少携带有请求信息、公共标识及终端使用的互联网应用标识。
终端发送请求消息至互联网服务器之后，互联网服务器可以相应的接收该请求消息。
本实施例不对终端向互联网应用服务器发送请求消息的发送方式作具体限定。实际实现时，该步骤包括但不限于：获取用户选取的公共标识；根据用户选取的公共标识，显示信息输入框；当检测到发送请求消息的指令时，根据信息输入框中用户输入的请求信息、用户选取的公共标识及用户所使用的互联网应用标识，向互联网应用服务器发送请求消息。其中，请求信息中可以为用户在信息输入框中输入的信息。
由于公共标识是在互联网应用服务器上注册的，所以当注册多个公共标识时，互联网应用服务器中产生的公共标识也会相应的有多个。并且，用户在通过互联网应用标识使用互联网应用时，可添加至少一个公共标识，而每个公共标识对应一台第三方服务器。因此，为了区分用户需要向哪一个公共标识所对应的第三方服务器发送请求消息，在本步骤中需获取用户选取的公共标识，并在请求消息中携带该公共标识，以便于后续互联网应用服务器将请求消息发送至该公共标识所对应的第三方服务器。
402、互联网应用服务器将请求消息发送至公共标识对应的第三方服务器。
根据上述步骤401可知，公共标识对应于第三方服务器。因此，互联网应用服务器可根据请求消息中的公共标识，将请求消息发送至该公共标识所对应的第三方服务器。本实施例不对互联网应用服务器根据请求消息中的公共标识，将请求消息发送至第三方服务器的方式作具体限定。实际实现时，该步骤包括但不限于：预先存储每个公共标识与第三方服务器的IP(Internet Protocol
Address，网际协议地址)之间映射表；根据该映射表查询请求消息中的公共标识所对应的IP；根据查找到的IP，将请求消息发送至对应的第三方服务器。
其中，互联网应用服务器将请求消息发送至第三方服务器时，可通过HTTP(Hyper Text Transfer Protocol，超文本传输协议)的POST请求发送。其中，POST请求中可携带请求消息。另外，后续发送信息时，都可以通过HTTP的POST请求来进行发送，本实施例对此不作具体限定。相应地，接收信息时，可按照HTTP接收POST请求。
403、第三方服务器接收互联网应用服务器发送的请求消息。
本实施例不对第三方服务器接收互联网应用服务器发送的请求消息的方式作具体限定，包括但不限于接收互联网应用服务器以POST请求形式发送的请求消息。
404、第三方服务器根据请求消息中的请求信息获取回复信息，向互联网应用服务器返回公共标识、互联网应用标识及回复信息，回复信息为文字、图片、音频及视频中的至少一种信息。
本实施例不对第三方服务器根据请求消息中的请求信息获取回复信息的方式作具体限定，包括但不限于如下两种获取方式：
第一种获取方式：根据请求消息中的请求信息，显示信息回复界面；获取信息回复界面中的回复信息。
相应地，在向互联网应用服务器返回公共标识、互联网应用标识及回复信息时，可以包括：若在信息回复界面中检测到了信息发送指令，根据信息发送指令，将回复信息、公共标识及互联网应用标识发送至互联网应用服务器。
该方式主要是通过在信息回复界面中输入回复信息，从而向互联网应用服务器返回回复信息。由于在信息回复界面中输入回复信息时，可输入较简单的文字信息，也可以输入较复杂的图文、音频或视频信息。针对上述可能的需求，操作界面中可设置两个回复选项，第一个回复选项为快速回复选项，第二个回复选项为正常回复选项，本实施例对此不作具体限定。通过快速回复选项，能够快速输入文字信息。通过正常回复选项，能够根据需求，制作或选取图文、音频及视频等信息。由于快速回复选项与正常回复选项提供的功能不同，当检测到这两个选项被点击时，显示的信息回复界面也可以不同，本实施例对此不作具体限定。例如，当检测到快速回复选项被点击时，信息回复界面可如图5所示。当检测到正常回复选项被点击时，信息回复界面可如图6所示。
第二种获取方式：根据预定义接口，获取请求消息中的请求信息对应的回复信息。
相应地，在向互联网应用服务器返回公共标识、互联网应用标识及回复信息时，可以包括：通过预定义接口，向互联网应用服务器发送回复信息、公共标识及互联网应用标识。
由于预定义接口通常为预定义的API(Application Programming Interface,应用程序编程接口)函数，因此，可将请求消息作为参数传入预定义接口，从而通过该预定义接口获取请求消息对应的回复信息，本实施例对此不作具体限定。
另外，由于预定义接口中会包含发送信息指令，从而可根据发送信息指令向互联网应用服务器发送回复信息、公共标识及互联网应用标识，本实施例对此也不作具体限定。
例如，以第三方服务器向互联网应用服务器返回公共标识、互联网应用标识及回复信息的格式为JSON数据包为例，不同类型的信息对应的回复信息可如下所示：
(1)文本信息
其中，touser为普通用户标识，msgtype为信息类型，text为文本类型，文本内容为“Hello World”。
(2)图片信息
其中，信息类型为image类型。
(3)语音信息
(4)视频信息
其中，信息类型为video类型，视频名称为TITLE。
(5)音频信息
其中，信息类型为music类型，description为音频描述，musicurl为音频链接，hqmusicurl为高品质音频链接。
(6)图文信息
其中，由于发送上述信息时，会增加互联网应用服务器的负担。因此，可对发送信息的条数进行限制，以避免服务器的负担过大，本实施例对此不作具体限定。
需要说明的是，由于第三方服务器通常需要处理多条请求消息，为了平均处理信息的压力，可为第三方服务器对应的公共标识设置多个从属的客服标识，由多个客服人员通过客服标识同时对请求消息进行处理，本实施例对此不作具体限定。相应地，在信息回复界面中检测到了信息发送指令，根据信息发送指令，将回复信息、公共标识及互联网应用标识发送至互联网应用服务器，包括：确定公共标识下用于发送信息的客服标识；根据确定的客服标识以及信息发送指令，将回复信息、公共标识及互联网应用标识发送至互联网应用服务器；类似的，通过预定义接口，向互联网应用服务器发送回复信息、公共标识及互联网应用标识，包括：确定公共标识下用于发送信息的客服标识；根据确定的客服标识，通过预定义接口向互联网应用服务器发送回复信息、公共标识及互联网应用标识。
其中，当第三方服务器通过客服标识，向互联网应用服务器发送回复信息时，可在发送的信息中添加customservice参数，以标识这条回复信息是通过客服标识发送的。例如，以回复信息为文本信息为例，回复信息的内容可以为：
本实施例不对确定公共标识下用于发送信息的客服标识的方式作具体限
定，包括但不限于：根据每个客服标识当前待处理的请求消息的数量，选择各个客服标识中当前待处理的请求消息的数量最小的客服标识。通过上述方式，能够尽可能地平均处理信息的压力，从而能尽快地处理请求消息。
405、互联网应用服务器接收第三方服务器返回的公共标识、互联网应用标识及回复信息。
本实施例不对互联网应用服务器接收第三方服务器返回的公共标识、互联网应用标识及回复信息的方式作具体限定，包括但不限于：通过与第三方服务器相对应的预定义接口接收第三方服务器返回的公共标识、互联网应用标识及回复信息。
需要说明的是，由于在上述步骤404中，第三方服务器可根据确定的客服标识，通过预定义接口向互联网应用服务器发送回复信息、公共标识及互联网应用标识。因此，互联网应用服务器在接收第三方服务器返回的公共标识、互联网应用标识及回复信息时，还可以包含客服标识，本实施例对此不作具体限定。
406、互联网应用服务器将公共标识及回复信息发送至互联网应用标识对应的终端。
由于互联网应用服务器发送信息时，需确定发送至哪个终端。因此，互联网应用服务器发送信息时，可根据互联网应用标识，将回复信息发送至互联网应用标识对应的终端。互联网应用服务器将公共标识及回复信息发送至互联网应用标识对应的终端后，终端侧可在公共标识对应的显示界面上显示回复信息，并提醒用户查看回复信息，本实施例对此不作具体限定。
另外，由于在上述步骤405中，互联网应用服务器在接收第三方服务器返回的公共标识、互联网应用标识及回复信息时，还可以包含客服标识。因此，互联网应用服务器将公共标识及回复信息发送至互联网应用标识对应的终端，还可以将客服标识发送至互联网应用标识对应的终端，以通知用户是哪个客服人员正在服务，本实施例对此不作具体限定。
另外，由于第三方服务器的公共标识下从属的客服标识可根据需求进行更改，而客服标识对应的信息通常保存在互联网应用服务器中。因此，第三方服务器可通过与互联网应用服务器之间的交互，对互联网应用服务器存储的客服标识对应的信息进行更改，具体方法包括：第三方服务器获取客服标识处理请求，客服标识处理请求中至少包括一个客服标识及对应的设置信息，该客服标
识处理请求为用于对已存储的客服标识对应的信息进行更改的信息更改请求；第三方服务器将客服标识处理请求发送至互联网应用服务器；互联网应用服务器接收第三方服务器发送的客服标识处理请求；互联网应用服务器根据客服标识处理请求，对已存储的客服标识对应的信息进行更改。
其中，客服标识对应的信息可以包括客服名称、客服对应的头像等，本实施例不对客服标识对应的信息内容作具体限定。
另外，第三方服务器还可以获取操作请求，操作请求包括添加新的客服标识的添加请求、修改客服标识的修改请求、删除已有的客服标识的删除请求及获取客服标识对应的信息的获取请求中的至少一种，发送获取到的该操作请求至互联网服务器，由互联网服务器根据接收到的操作请求执行相应操作，本实施例对此不作具体限定。
例如，以如下对客服标识进行的操作为例，相应地，操作请求请求中的内容可以为：
(1)添加客服标识
第三方服务器可以通过http请求方式:POST来添加客服标识，比如https://api.weixin.qq.com/customservice/kfaccount/add？access_token＝ACCESS_TOKEN。
其中，POST数据如下：
(2)修改客服标识
第三方服务器可以通过http请求方式:POST来修改客服标识，比如https://api.weixin.qq.com/customservice/kfaccount/update？access_token＝ACCESS_TOKEN。
其中，POST数据如下：
(3)删除客服标识
第三方服务器可以通过http请求方式:POST来修改客服标识，比如https://api.weixin.qq.com/customservice/kfaccount/del？access_token＝ACCESS_TOKEN
其中，POST数据如下：
(4)设置客服标识对应的头像
第三方服务器可以通过http请求方式:POST/FORM修改客服标识，比如http://api.weixin.qq.com/customservice/kfaccount/uploadheadimg？access_token＝ACCESS_TOKEN&kf_account＝KFACCOUNT。
其中，POST数据如下：
curl-F
media＝@test.jpg"https://
/customservice/kfaccount/uploadheadimg？access_token＝ACCESS_TO
KEN&kf_account＝KFACCOUNT"
(5)获取客服标识对应的信息
第三方服务器可以通过http请求方式:GET修改客服标识，比如https://api.weixin.qq.com/cgi-bin/customservice/getkflist？access_token＝ACCESS_TOKEN。
其中，POST数据如下：
本发明实施例提供的方法，通过互联网应用服务器接收终端发送的请求消息，将请求消息发送至第三方服务器，第三方服务器接收请求消息，根据请求消息获取回复信息，返回公共标识、互联网应用标识及回复信息。互联网应用服务器将接收到的公共标识及回复信息发送至互联网应用标识对应的终端，从而通过第三方服务器及终端与互联网应用服务器的交互，实现了基于互联网应用的信息回复，在满足用户需求的前提下，信息交互的灵活性较高，效果较佳。
本发明实施例提供了一种第三方服务器，该服务器用于执行上述图2或图
4对应实施例中提供的信息交互方法中第三方服务器所执行的功能。参见图5，该第三方服务器包括：
接收模块501，用于接收互联网应用服务器发送的请求消息，请求消息中至少携带请求信息、公共标识及发送请求消息的终端所使用的互联网应用标识；
第一获取模块502，用于根据请求消息中的请求信息获取回复信息；
返回模块503，用于向互联网应用服务器返回公共标识、互联网应用标识及回复信息，由互联网应用服务器将回复信息及公共标识发送至互联网应用标识对应的终端，回复信息为文字、图片、音频及视频中的至少一种信息。
作为一种可选实施例，第一获取模块502，用于根据请求消息中的请求信息，显示信息回复界面；获取信息回复界面中的回复信息；
返回模块503，用于当在信息回复界面中检测到了信息发送指令时，根据信息发送指令，将回复信息、公共标识及互联网应用标识发送至互联网应用服务器。
作为一种可选实施例，第一获取模块502，用于根据预定义接口，获取请求消息中的请求信息对应的回复信息；
返回模块503，用于通过预定义接口，向互联网应用服务器发送回复信息、公共标识及互联网应用标识。
作为一种可选实施例，参见图6，该服务器还包括：
第二获取模块504，用于获取客服标识处理请求，客服标识处理请求中至少包括一个客服标识及对应的设置信息；
发送模块505，用于将客服标识处理请求发送至互联网应用服务器，由互联网应用服务器根据客服标识处理请求，对已存储的客服标识对应的信息进行更改。
作为一种可选实施例，服务器还包括：用于获取操作请求，操作请求包括添加客服标识的添加请求、修改客服标识对应的信息的修改请求、删除客服标识对应的信息的删除请求和获取客服标识对应的信息的获取请求中的至少一种；发送操作请求至互联网应用服务器，由所述互联网应用服务器根据所述操作请求执行相应操作的模块。
本发明实施例提供的服务器，通过接收互联网应用服务器发送的请求消息，根据请求消息，向互联网应用服务器返回公共标识、互联网应用标识及回
复信息，由互联网应用服务器将回复信息及公共标识发送至互联网应用标识对应的终端，从而通过第三方服务器及终端与互联网应用服务器的交互，实现了基于互联网应用的信息回复，在满足用户需求的前提下，信息交互的灵活性较高，效果较佳。
本发明实施例提供了一种互联网应用服务器，该服务器用于执行上述图3或图4对应实施例中提供的信息交互方法中互联网应用服务器所执行的功能。参见图7，该互联网应用服务器包括：
第一接收模块701，用于接收终端发送的请求消息，请求消息中至少携带请求信息、公共标识及终端使用的互联网应用标识；
第一发送模块702，用于将请求消息发送至公共标识对应的第三方服务器，由第三方服务器接收请求消息，根据请求消息中的请求信息获取回复信息，返回公共标识、互联网应用标识及回复信息，回复信息为文字、图片、音频及视频中的至少一种信息；
第二接收模块703，用于接收第三方服务器返回的公共标识、互联网应用标识及回复信息；
第二发送模块704，用于将公共标识及回复信息发送至互联网应用标识对应的终端。
作为一种可选实施例，参见图8，该服务器还包括：
第三接收模块705，用于接收第三方服务器发送的客服标识处理请求，客服标识处理请求中至少包括一个客服标识及对应的设置信息；
更改模块706，用于根据客服标识处理请求，对已存储的客服标识对应的信息进行更改。
作为一种可选实施例，服务器还包括：用于接收第三方服务器发送的操作请求，操作请求包括添加客服标识的添加请求、修改客服标识的修改请求、删除客服标识的删除请求和获取客服标识对应的信息的获取请求中的至少一种；根据操作请求执行相应操作的模块。
本发明实施例提供的服务器，通过接收终端发送的请求消息，将请求消息发送至第三方服务器，由第三方服务器接收请求消息，根据请求消息，返回公共标识、互联网应用标识及回复信息，将接收到的公共标识及回复信息发送至互联网应用标识对应的终端，从而通过第三方服务器及终端与互联网应用服务
器的交互，实现了基于互联网应用的信息回复，在满足用户需求的前提下，信息交互的灵活性较高，效果较佳。
图9是根据一示例性实施例示出的一种服务器900的框图。参照图9，服务器900包括处理组件922，其进一步包括一个或多个处理器，以及由存储器932所代表的存储器资源，用于存储可由处理组件922的执行的指令，例如应用程序。存储器932中存储的应用程序可以包括一个或一个以上的每一个对应于一组指令的模块。此外，处理组件922被配置为执行指令，以执行上述图2或图4对应的实施例提供的信息交互方法中第三方服务器所执行的功能。
服务器900还可以包括一个电源组件926被配置为执行服务器900的电源管理，一个有线或无线网络接口950被配置为将服务器900连接到网络，和一个输入输出(I/O)接口958。服务器900可以操作基于存储在存储器932的操作系统，例如Windows ServerTM，Mac OS XTM，UnixTM,LinuxTM，FreeBSDTM或类似。
服务器900还可以包括一个或者一个以上的程序，其中一个或者一个以上程序存储于存储器932中，且经配置以由一个或者一个以上处理器执行。所述一个或者一个以上程序包含用于进行以下操作的指令：
接收互联网应用服务器发送的请求消息，所述请求消息中至少携带有请求信息、公共标识及发送所述请求消息的终端使用的互联网应用标识；
根据所述请求消息中的所述请求信息获取回复信息，向所述互联网应用服务器返回所述公共标识、所述互联网应用标识及所述回复信息，由所述互联网应用服务器将所述回复信息及所述公共标识发送至所述互联网应用标识对应的终端，所述回复信息为文字、图片、音频及视频中的至少一种信息。
可选的，所述一个或多个程序还包含用于进行以下操作的指令：
根据所述请求消息中的请求信息，显示信息回复界面；
获取所述信息回复界面中的所述回复信息；
所述向所述互联网应用服务器返回所述公共标识、所述互联网应用标识及所述回复信息，包括：
若在所述信息回复界面中检测到了信息发送指令，根据所述信息发送指令，将所述回复信息、所述公共标识及所述互联网应用标识发送至所述互联网应用服务器。
可选的，所述一个或多个程序还包含用于进行以下操作的指令：
根据预定义接口，获取所述请求消息中的所述请求信息对应的回复信息；
所述向所述互联网应用服务器返回所述公共标识、所述互联网应用标识及所述回复信息，包括：
通过所述预定义接口，向所述互联网应用服务器发送所述回复信息、所述公共标识及所述互联网应用标识。
可选的，所述公共标识下至少有一个从属的客服标识，所述一个或多个程序还包含用于进行以下操作的指令：
确定所述公共标识下用于发送信息的客服标识；
根据确定的所述客服标识，通过所述预定义接口向所述互联网应用服务器发送所述回复信息、所述公共标识及所述互联网应用标识。
可选的，所述互联网应用服务器存储有所述公共标识下所有从属的客服标识对应的信息，所述一个或多个程序还包含用于进行以下操作的指令：
获取客服标识处理请求，所述客服标识处理请求中至少包括一个客服标识及对应的设置信息；
将所述客服标识处理请求发送至所述互联网应用服务器，由所述互联网应用服务器根据所述客服标识处理请求，对已存储的所述客服标识对应的信息进行更改。
可选的，所述一个或多个程序还包含用于进行以下操作的指令：
获取操作请求，操作请求包括添加客服标识的添加请求、修改客服标识的修改请求、删除客服标识的删除请求和获取客服标识对应的信息的获取请求中的至少一种；
发送所述操作请求至所述互联网应用服务器，由所述互联网应用服务器根据所述操作请求执行相应操作。
本发明实施例提供的服务器，通过接收互联网应用服务器发送的请求消息，根据请求消息，向互联网应用服务器返回公共标识、互联网应用标识及回复信息，由互联网应用服务器将回复信息及公共标识发送至互联网应用标识对应的终端，从而通过第三方服务器及终端与互联网应用服务器的交互，实现了基于互联网应用的信息回复，在满足用户需求的前提下，信息交互的灵活性较高，效果较佳。
图10是根据一示例性实施例示出的一种服务器1000的框图。参照图10，服务器1000包括处理组件1022，其进一步包括一个或多个处理器，以及由存储器1032所代表的存储器资源，用于存储可由处理组件1022的执行的指令，例如应用程序。存储器1032中存储的应用程序可以包括一个或一个以上的每一个对应于一组指令的模块。此外，处理组件1022被配置为执行指令，以执行上述图3或图4对应的实施例提供的信息交互方法中互联网应用服务器所执行的功能。
服务器1000还可以包括一个电源组件1026被配置为执行服务器1000的电源管理，一个有线或无线网络接口1050被配置为将服务器1000连接到网络，和一个输入输出(I/O)接口1058。服务器1000可以操作基于存储在存储器1032的操作系统，例如Windows ServerTM，Mac OS XTM，UnixTM,LinuxTM，FreeBSDTM或类似。
服务器1000还可以包括一个或者一个以上的程序，其中一个或者一个以上程序存储于存储器1032中，且经配置以由一个或者一个以上处理器执行。所述一个或者一个以上程序包含用于进行以下操作的指令：
接收终端发送的请求消息，所述请求消息中至少携带有请求信息、公共标识及所述终端使用的互联网应用标识；
将所述请求消息发送至所述公共标识对应的第三方服务器，由所述第三方服务器接收所述请求消息，根据所述请求消息中的所述请求信息获取回复信息，并返回所述公共标识、所述互联网应用标识及所述回复信息，所述回复信息为文字、图片、音频及视频中的至少一种信息；
接收所述第三方服务器返回的所述公共标识、所述互联网应用标识及所述回复信息，将所述公共标识及所述回复信息发送至所述互联网应用标识对应的终端。
可选的，所述一个或多个程序还包含用于进行以下操作的指令：
接收所述第三方服务器发送的客服标识处理请求，所述客服标识处理请求中至少包括一个客服标识及对应的设置信息；
根据所述客服标识处理请求，对已存储的所述客服标识对应的信息进行更改。
可选的，所述一个或多个程序还包含用于进行以下操作的指令：
接收所述第三方服务器发送的操作请求，操作请求包括添加客服标识的添
加请求、修改客服标识的修改请求、删除客服标识的删除请求和获取客服标识对应的信息的获取请求中的至少一种；
根据所述操作请求执行相应操作。
本发明实施例提供的服务器，通过接收终端发送的请求消息，将请求消息发送至第三方服务器，由第三方服务器接收请求消息，根据请求消息，返回公共标识、互联网应用标识及回复信息，将接收到的公共标识及回复信息发送至互联网应用标识对应的终端，从而通过第三方服务器及终端与互联网应用服务器的交互，实现了基于互联网应用的信息回复，在满足用户需求的前提下，信息交互的灵活性较高，效果较佳。
需要说明的是：上述实施例提供的服务器在交互信息时，仅以上述各功能模块的划分进行举例说明，实际应用中，可以根据需要而将上述功能分配由不同的功能模块完成，即将服务器的内部结构划分成不同的功能模块，以完成以上描述的全部或者部分功能。另外，上述实施例提供的服务器与信息交互方法与触发智能网业务的方法实施例属于同一构思，其具体实现过程详见方法实施例，这里不再赘述。
本领域普通技术人员可以理解实现上述实施例的全部或部分步骤可以通过硬件来完成，也可以通过程序来指令相关的硬件完成，所述的程序可以存储于一种计算机可读存储介质中，上述提到的存储介质可以是只读存储器，磁盘或光盘等。
以上所述仅为本发明的较佳实施例，并不用以限制本发明，凡在本发明的精神和原则之内，所作的任何修改、等同替换、改进等，均应包含在本发明的保护范围之内。
Claims (27)
- 一种信息交互方法，其特征在于，所述方法用于互联网应用服务器，应用于第三方服务器及终端之间通过所述互联网应用服务器进行信息交互的场景，其中，所述终端通过互联网应用标识与所述互联网应用服务器进行信息交互，所述第三方服务器通过公共标识与所述互联网应用服务器进行信息交互，所述公共标识与所述互联网应用标识为在所述互联网应用服务器上注册的标识，所述方法包括：接收所述终端发送的请求消息，所述请求消息中至少携带有请求信息、所述公共标识及所述终端使用的所述互联网应用标识；将所述请求消息发送至所述公共标识对应的第三方服务器，由所述第三方服务器接收所述请求消息，根据所述请求消息中的所述请求信息获取回复信息，并返回所述公共标识、所述互联网应用标识及所述回复信息，所述回复信息为文字、图片、音频及视频中的至少一种信息；接收所述第三方服务器返回的所述公共标识、所述互联网应用标识及所述回复信息，将所述公共标识及所述回复信息发送至所述互联网应用标识对应的终端。
- 根据权利要求1所述的方法，其特征在于，所述互联网应用服务器存储有所述公共标识下所有从属的客服标识对应的信息，所述方法还包括：接收所述第三方服务器发送的客服标识处理请求，所述客服标识处理请求中至少包括一个客服标识及对应的设置信息；根据所述客服标识处理请求，对已存储的所述客服标识对应的信息进行更改。
- 根据权利要求1所述的方法，其特征在于，所述方法还包括：接收所述第三方服务器发送的操作请求，所述操作请求包括添加客服标识的添加请求、修改客服标识的修改请求、删除客服标识的删除请求和获取客服标识对应的信息的获取请求中的至少一种；根据所述操作请求执行相应操作。
- 一种信息交互方法，其特征在于，所述方法用于第三方服务器，应用于所述第三方服务器及终端之间通过互联网应用服务器进行信息交互的场景，其中，所述终端通过对应的互联网应用标识与所述互联网应用服务器进行信息交互，所述第三方服务器通过公共标识与所述互联网应用服务器进行信息交互，所述公共标识与所述互联网应用标识为在所述互联网应用服务器上注册的标识，所述方法包括：接收所述互联网应用服务器发送的请求消息，所述请求消息中至少携带有请求信息、所述公共标识及发送所述请求消息的终端使用的互联网应用标识；根据所述请求消息中的所述请求信息获取回复信息，向所述互联网应用服务器返回所述公共标识、所述互联网应用标识及所述回复信息，由所述互联网应用服务器将所述回复信息及所述公共标识发送至所述互联网应用标识对应的终端，所述回复信息为文字、图片、音频及视频中的至少一种信息。
- 根据权利要求4所述的方法，其特征在于，所述根据所述请求消息中的所述请求信息获取回复信息，包括：根据所述请求消息中的请求信息，显示信息回复界面；获取所述信息回复界面中的所述回复信息；所述向所述互联网应用服务器返回所述公共标识、所述互联网应用标识及所述回复信息，包括：若在所述信息回复界面中检测到了信息发送指令，根据所述信息发送指令，将所述回复信息、所述公共标识及所述互联网应用标识发送至所述互联网应用服务器。
- 根据权利要求4所述的方法，其特征在于，所述根据所述请求消息中的所述请求信息获取回复信息，包括：根据预定义接口，获取所述请求消息中的所述请求信息对应的回复信息；所述向所述互联网应用服务器返回所述公共标识、所述互联网应用标识及所述回复信息，包括：通过所述预定义接口，向所述互联网应用服务器发送所述回复信息、所述公共标识及所述互联网应用标识。
- 根据权利要求6所述的方法，其特征在于，所述公共标识下至少有一个从属的客服标识，所述通过所述预定义接口，向所述互联网应用服务器发送所述回复信息、所述公共标识及所述互联网应用标识，包括：确定所述公共标识下用于发送信息的客服标识；根据确定的所述客服标识，通过所述预定义接口向所述互联网应用服务器发送所述回复信息、所述公共标识及所述互联网应用标识。
- 根据权利要求4所述的方法，其特征在于，所述互联网应用服务器存储有所述公共标识下所有从属的客服标识对应的信息，所述方法还包括：获取客服标识处理请求，所述客服标识处理请求中至少包括一个客服标识及对应的设置信息；将所述客服标识处理请求发送至所述互联网应用服务器，由所述互联网应用服务器根据所述客服标识处理请求，对已存储的所述客服标识对应的信息进行更改。
- 根据权利要求4所述的方法，其特征在于，所述方法还包括：获取操作请求，所述操作请求包括添加客服标识的添加请求、修改客服标识的修改请求、删除客服标识的删除请求和获取客服标识对应的信息的获取请求中的至少一种；发送所述操作请求至所述互联网应用服务器，由所述互联网应用服务器根据所述操作请求执行相应操作。
- 一种互联网应用服务器，其特征在于，所述服务器包括：第一接收模块，用于接收终端发送的请求消息，所述请求消息中至少携带有请求信息、公共标识及终端使用的互联网应用标识；第一发送模块，用于将所述请求消息发送至所述公共标识对应的第三方服务器，由所述第三方服务器接收所述请求消息，根据所述请求消息中的所述请求信息获取回复信息，返回所述公共标识、所述互联网应用标识及所述回复信息，所述回复信息为文字、图片、音频及视频中的至少一种信息；第二接收模块，用于接收所述第三方服务器返回的所述公共标识、所述互联网应用标识及所述回复信息；第二发送模块，用于将所述公共标识及所述回复信息发送至所述互联网应用标识对应的终端。
- 根据权利要求10所述的服务器，其特征在于，所述互联网应用服务器存储有所述公共标识下所有从属的客服标识对应的信息，所述服务器还包括：第三接收模块，用于接收所述第三方服务器发送的客服标识处理请求，所述客服标识处理请求中至少包括一个客服标识及对应的设置信息；更改模块，用于根据所述客服标识处理请求，对已存储的所述客服标识对应的信息进行更改。
- 根据权利要求10所述的服务器，其特征在于，所述服务器还包括：用于接收所述第三方服务器发送的操作请求，所述操作请求包括添加客服标识的添加请求、修改客服标识的修改请求、删除客服标识的删除请求和获取客服标识对应的信息的获取请求中的至少一种；根据所述操作请求执行相应操作的模块。
- 一种第三方服务器，其特征在于，所述服务器包括：接收模块，用于接收互联网应用服务器发送的请求消息，所述请求消息中至少携带有请求信息、公共标识及发送所述请求消息的终端使用的互联网应用标识；第一获取模块，用于根据所述请求消息中的所述请求信息获取回复信息；返回模块，用于向所述互联网应用服务器返回所述公共标识、所述互联网应用标识及所述回复信息，由所述互联网应用服务器将所述回复信息及所述公共标识发送至所述互联网应用标识对应的终端，所述回复信息为文字、图片、音频及视频中的至少一种信息。
- 根据权利要求13所述的服务器，其特征在于，所述第一获取模块，用于根据所述请求消息中的所述请求信息，显示信息回复界面；获取所述信息回复界面中的所述回复信息；所述返回模块，用于当在所述信息回复界面中检测到了信息发送指令，根据所述信息发送指令，将所述回复信息、所述公共标识及所述互联网应用标识 发送至所述互联网应用服务器。
- 根据权利要求13所述的服务器，其特征在于，所述第一获取模块，用于根据预定义接口，获取所述请求消息中的所述请求信息对应的回复信息；所述返回模块，用于通过所述预定义接口，向所述互联网应用服务器发送所述回复信息、所述公共标识及所述互联网应用标识。
- 根据权利要求15所述的服务器，其特征在于，所述公共标识下至少有一个从属的客服标识，所述返回模块，用于确定所述公共标识下用于发送信息的客服标识；根据确定的所述客服标识，通过所述预定义接口向所述互联网应用服务器发送所述回复信息、所述公共标识及所述互联网应用标识。
- 根据权利要求13所述的服务器，其特征在于，所述服务器还包括：第二获取模块，用于获取客服标识处理请求，所述客服标识处理请求中至少包括一个客服标识及对应的设置信息；发送模块，用于将所述客服标识处理请求发送至所述互联网应用服务器，由所述互联网应用服务器根据所述客服标识处理请求，对已存储的所述客服标识对应的信息进行更改。
- 根据权利要求13所述的服务器，其特征在于，所述服务器还包括：用于获取操作请求，所述操作请求包括添加客服标识的添加请求、修改客服标识的修改请求、删除客服标识的删除请求和获取客服标识对应的信息的获取请求中的至少一种；发送所述操作请求至所述互联网应用服务器，由所述互联网应用服务器根据所述操作请求执行相应操作的模块。
- 一种互联网应用服务器，其特征在于，所述服务器包括：一个或多个处理器；和存储器；所述存储器存储有一个或多个程序，所述一个或多个程序被配置成由所述一个或多个处理器执行，所述一个或多个程序包含用于进行以下操作的指令：接收终端发送的请求消息，所述请求消息中至少携带有请求信息、公共标 识及所述终端使用的互联网应用标识；将所述请求消息发送至所述公共标识对应的第三方服务器，由所述第三方服务器接收所述请求消息，根据所述请求消息中的所述请求信息获取回复信息，并返回所述公共标识、所述互联网应用标识及所述回复信息，所述回复信息为文字、图片、音频及视频中的至少一种信息；接收所述第三方服务器返回的所述公共标识、所述互联网应用标识及所述回复信息，将所述公共标识及所述回复信息发送至所述互联网应用标识对应的终端。
- 根据权利要求19所述的服务器，其特征在于，所述一个或多个程序还包含用于进行以下操作的指令：接收所述第三方服务器发送的客服标识处理请求，所述客服标识处理请求中至少包括一个客服标识及对应的设置信息；根据所述客服标识处理请求，对已存储的所述客服标识对应的信息进行更改。
- 根据权利要求19所述的服务器，其特征在于，所述一个或多个程序还包含用于进行以下操作的指令：接收所述第三方服务器发送的操作请求，所述操作请求包括添加客服标识的添加请求、修改客服标识的修改请求、删除客服标识的删除请求和获取客服标识对应的信息的获取请求中的至少一种；根据所述操作请求执行相应操作。
- 一种第三方服务器，其特征在于，所述服务器包括：一个或多个处理器；和存储器；所述存储器存储有一个或多个程序，所述一个或多个程序被配置成由所述一个或多个处理器执行，所述一个或多个程序包含用于进行以下操作的指令：接收互联网应用服务器发送的请求消息，所述请求消息中至少携带有请求信息、公共标识及发送所述请求消息的终端使用的互联网应用标识；根据所述请求消息中的所述请求信息获取回复信息，向所述互联网应用服 务器返回所述公共标识、所述互联网应用标识及所述回复信息，由所述互联网应用服务器将所述回复信息及所述公共标识发送至所述互联网应用标识对应的终端，所述回复信息为文字、图片、音频及视频中的至少一种信息。
- 根据权利要求22所述的服务器，其特征在于，所述一个或多个程序还包含用于进行以下操作的指令：根据所述请求消息中的请求信息，显示信息回复界面；获取所述信息回复界面中的所述回复信息；所述向所述互联网应用服务器返回所述公共标识、所述互联网应用标识及所述回复信息，包括：若在所述信息回复界面中检测到了信息发送指令，根据所述信息发送指令，将所述回复信息、所述公共标识及所述互联网应用标识发送至所述互联网应用服务器。
- 根据权利要求22所述的服务器，其特征在于，所述一个或多个程序还包含用于进行以下操作的指令：根据预定义接口，获取所述请求消息中的所述请求信息对应的回复信息；所述向所述互联网应用服务器返回所述公共标识、所述互联网应用标识及所述回复信息，包括：通过所述预定义接口，向所述互联网应用服务器发送所述回复信息、所述公共标识及所述互联网应用标识。
- 根据权利要求24所述的服务器，其特征在于，所述公共标识下至少有一个从属的客服标识，所述一个或多个程序还包含用于进行以下操作的指令：确定所述公共标识下用于发送信息的客服标识；根据确定的所述客服标识，通过所述预定义接口向所述互联网应用服务器发送所述回复信息、所述公共标识及所述互联网应用标识。
- 根据权利要求22所述的服务器，其特征在于，所述互联网应用服务器存储有所述公共标识下所有从属的客服标识对应的信息，所述一个或多个程序还包含用于进行以下操作的指令：获取客服标识处理请求，所述客服标识处理请求中至少包括一个客服标识及对应的设置信息；将所述客服标识处理请求发送至所述互联网应用服务器，由所述互联网应用服务器根据所述客服标识处理请求，对已存储的所述客服标识对应的信息进行更改。
- 根据权利要求22所述的服务器，其特征在于，所述一个或多个程序还包含用于进行以下操作的指令：获取操作请求，所述操作请求包括添加客服标识的添加请求、修改客服标识的修改请求、删除客服标识的删除请求和获取客服标识对应的信息的获取请求中的至少一种；发送所述操作请求至所述互联网应用服务器，由所述互联网应用服务器根据所述操作请求执行相应操作。
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| CN104717131A (zh) | 2015-06-17 |
| US20170163749A1 (en) | 2017-06-08 |
| US10873640B2 (en) | 2020-12-22 |
| CN104717131B (zh) | 2017-09-15 |
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