WO2016114083A1 - Automatic transaction apparatus monitoring system, monitoring apparatus, host device, and monitoring method of an automatic transaction apparatus monitoring system - Google Patents

Automatic transaction apparatus monitoring system, monitoring apparatus, host device, and monitoring method of an automatic transaction apparatus monitoring system Download PDF

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Publication number
WO2016114083A1
WO2016114083A1 PCT/JP2015/085900 JP2015085900W WO2016114083A1 WO 2016114083 A1 WO2016114083 A1 WO 2016114083A1 JP 2015085900 W JP2015085900 W JP 2015085900W WO 2016114083 A1 WO2016114083 A1 WO 2016114083A1
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WO
WIPO (PCT)
Prior art keywords
automatic transaction
information
transaction apparatus
storage unit
notification
Prior art date
Application number
PCT/JP2015/085900
Other languages
French (fr)
Inventor
Shuusuke MATSUO
Norimitsu OKADA
Tomomi TAKASHIMA
Kenji TORIUMI
Kazuma OHARA
Kazuya Mimura
Original Assignee
Hitachi-Omron Terminal Solutions, Corp.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Hitachi-Omron Terminal Solutions, Corp. filed Critical Hitachi-Omron Terminal Solutions, Corp.
Priority to JP2017503961A priority Critical patent/JP6212672B2/en
Publication of WO2016114083A1 publication Critical patent/WO2016114083A1/en

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Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/18—Payment architectures involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G07F19/206—Software aspects at ATMs

Definitions

  • the present invention relates to an automatic transaction apparatus monitoring system, a monitoring apparatus, a host device, and a monitoring method of the automatic transaction apparatus monitoring system.
  • Patent Literature 1 describes an automatic machine monitoring system that can be flexibly constructed using the existing network environment and the existing terminal connected to the network.
  • Patent Literature 1 does not have means for checking information (info) which is sent from an automatic transaction apparatus and cannot distinguish between information which is noticed from the automatic transaction apparatus under
  • the present invention distinguishes between a notification from an automatic transaction apparatus under management and a notification from an automatic transaction apparatus not under the management, and provides distinguished management of the notification from the automatic transaction apparatus under management and the notification from the automatic transaction apparatus not under management.
  • one of representative systems of the present invention is an automatic transaction apparatus monitoring system that includes an automatic transaction apparatus connected to a network, and a monitoring apparatus connected to the network, wherein the automatic transaction apparatus includes a first communication unit that communicates with the monitoring apparatus through the network, a first storage unit that stores cash information which is possessed by the automatic transaction apparatus, and a first control unit that transmits a notification telegram including identification (ID) information and the cash information to the monitoring apparatus;
  • the monitoring apparatus is provided with a second communication unit that communicates with the automatic transaction apparatus through the network, a second storage unit that previously stores configuration information of the automatic transaction apparatus including the identification information, a temporary storage unit that temporarily stores the notification telegram, and a second control unit that controls the monitoring apparatus; and the second control unit performs collation between the identification information stored in the second storage unit and identification information of the notification telegram stored in the temporary storage unit, stores at least a part of the notification telegram stored in the temporary storage unit as status information into a first area of the second storage unit if the
  • the present invention can provide a system that distinguishes whether a notification from an automatic transaction apparatus is a notification from the automatic transaction apparatus under management, and can store only the notification from the automatic transaction apparatus under management as status information.
  • FIG. 1 is a system configuration diagram of an automatic transaction apparatus, a monitoring apparatus and a host device.
  • FIG. 2 is an internal configuration view of the automatic transaction apparatus, the monitoring apparatus and the host device.
  • FIG. 3 is a flow chart showing an update flow of status information and error ATM information of the monitoring apparatus.
  • FIG. 4 is a view showing an example of configuration information within the monitoring apparatus and host device.
  • FIG. 5 is a view showing an example of status information within the monitoring apparatus and host device.
  • FIG 6 is a view showing an example of error ATM information within the monitoring apparatus.
  • IP Internet Protocol
  • ID identification
  • IP address an Internet Protocol (IP) address
  • ID identification
  • the identification information is not limited to the IP address. It is also possible to use not the IP address but an identifier (for example, a serial number or the like) of an automatic transaction apparatus 2 or a MAC address of a communication interface that the automatic transaction apparatus 2 includes as the identification information or to use in combination with the above information as the
  • An automatic transaction apparatus monitoring system comprising the automatic transaction apparatus 2 (for example, ATM (Automated Teller Machine), a money changer or the like) according to this embodiment, a monitoring apparatus 1 for monitoring the automatic transaction apparatus 2 from a distant place, and a host device 3 is described with reference to the drawings.
  • the automatic transaction apparatus 2 for example, ATM (Automated Teller Machine), a money changer or the like
  • Apparatus configurationFIG. 1 is a system configuration diagram for illustrating the automatic transaction apparatus monitoring system comprising the automatic transaction apparatus 2, the monitoring apparatus 1, and the host device 3.
  • FIG. 2 is a view illustrating the internal configurations of the automatic transaction apparatus 2, the monitoring apparatus 1, and the host device 3.
  • the automatic transaction apparatus 2 is installed in financial institutions and the like and performs transactions such as deposit/withdrawal of cash by operation by a customer.
  • the automatic transaction apparatus 2 is connected to the monitoring apparatus 1 and the host device 3 by a later-described communication control unit 27 via an intermediate device 4 and a network 5.
  • the automatic transaction apparatus 2 that is connected to the monitoring apparatus 1 and the host device 3 may be connected in plural, and the monitoring apparatus 1 and the host device 3 may also be provided in plural.
  • a transaction system usually includes the automatic transaction apparatus 2 and the monitoring apparatus 1 but may also include the host device 3.
  • the host device 3 is a device that manages configuration information, status information, and error ATM information of the individual automatic transaction apparatus 2 described later.
  • Configuration information 36 which is stored in a storage unit 35 by the host device 3 is a master of configuration information 16 possessed by the monitoring apparatus 1, and can be updated by the host device 3 only.
  • status information 37 and error ATM information 38 stores information with reference to the status information 17 or the error ATM information 18 of the monitoring apparatus 1 in response to an update notification of status information 17 or error ATM information 18 from the monitoring apparatus 1.
  • the monitoring apparatus 1 is an apparatus for monitoring the automatic transaction apparatus 2, and periodically receives a notification telegram including identification information (EP address in this embodiment) and status information (cash information) from the automatic transaction apparatus 2. At this time, it is checked based on the identification information within the configuration information that from which automatic transaction apparatus 2 the notification telegram was transmitted, and the status information 17 is updated if necessary. It is also judged whether the automatic transaction apparatus 2 is operating properly.
  • the monitoring apparatus 1 includes a communication control unit 12 which receives apparatus information about a remotely installed automatic transaction apparatus 2 from the automatic transaction apparatus 2, an input operation unit 13 which receives an operation from a staff who operates the monitoring apparatus 1, a display unit 14 which displays to the staff various kinds of screens, a storage unit 15 which stores various kinds of information described later, and a control unit 11 which controls the respective units.
  • the control unit 11 includes hardware structures such as a CPU, a memory and the like and software such as a program, data and the like, and executes the program to control various kinds of processing.
  • the display unit 14 has a screen display function of a display or the like, and the input operation unit 13 has a function to detect an input made by a mouse or a contact input. They accept an operation to display configuration information/status information of the automatic transaction apparatus 2 when a person (staff) who manages information checks closely the investigation data result.
  • the storage unit 15 stores the configuration information 16 which correspondingly stores information including identification information (for example, any of apparatus number, apparatus location information, IP address, and MAC address or a
  • the monitoring apparatus 1 also includes a temporary information storage unit 19 for storing information temporarily.
  • the storage unit 15 and the temporary information storage unit 19 may be within the monitoring apparatus 1 or may be a storage device that is connected through a network independent of the monitoring apparatus 1.
  • the configuration information 16, the status information 17 and the error ATM information 18 may be stored distinguishably into physically separate storage devices.
  • the configuration information 16, the status information 17 and the error ATM information 18 are respectably stored in a first storage area, a second storage area and a third storage area, and the storage devices having the above storage areas can also be collectively called the storage unit 15.
  • the configuration information 16, the status information 17 and the error ATM information 18 may be stored in a state that they can be logically distinguished within a single storage device. The various kinds of information are later described in detail.
  • the automatic transaction apparatus 2 is provided with a control unit 21, a display/operation unit 22, a card/statement processing unit 23, a passbook processing unit 24, a banknote processing unit 25, a coin processing unit 26, a communication unit 27, and a storage unit 28.
  • the display/operation unit 22 has an indicator which is provided on the front of the main body and a touch panel which is stuck to a screen of the indicator.
  • display/operation unit 22 shows on the indicator an operation guide screen to the user. And, the display/operation unit 22 detects a depression position on the touch panel and accepts the input operation by the user concerning a code number and transaction contents (such as a transaction type, and a deposit/withdrawal amount).
  • a code number and transaction contents such as a transaction type, and a deposit/withdrawal amount
  • the card/statement processing unit 23 takes in a cash card (hereinafter simply called the card) which is inserted into the card insertion slot provided on the front of the main body, and reads card information (a financial institution number, a store number, an account number, etc.) recorded on a magnetic stripe of the card, and rewrites the card information. And, when the inserted card is an IC card, data recorded in the IC chip of the card is read and rewritten if necessary.
  • the card/statement processing unit 23 has a printing unit (not shown) which prints transaction details on a statement. The card/statement processing unit 23 ejects the statement on which the transaction details are printed to a statement ejection port which is provided on the front of the main body.
  • the passbook processing unit 24 has a printing unit (not shown) which takes in a passbook inserted into a passbook insertion slot which is provided on the front of the main body, and prints transaction history in the passbook.
  • the passbook processing unit 24 also has a page turning-over mechanism for turning the pages of the taken-in passbook, a bar-code reader for reading a bar code which indicates page numbers printed on the passbook, a magnetic head for reading passbook information (a financial institution number, a store number, an account number, etc.) recorded on the magnetic stripe which is stuck to the passbook, etc.
  • the banknote processing unit 25 takes in banknotes which are inserted into a banknote depositing/dispensing port provided on the front of the main body and pays banknotes which are paid from the machine interior to the banknote depositing/dispensing port. It also has a discrimination unit that discriminates the deposited banknotes and those to be dispensed for their authenticity, tear, dirt, etc. and a banknote storage unit in which banknotes are stored.
  • the coin processing unit 26 takes in coins which are deposited into a coin depositing/dispensing port provided on the front of the main body and pays coins which are paid from the machine interior to the coin depositing/dispensing port. It also has a discrimination unit that discriminates the deposited coins and those to be paid for their authenticity, dirt, etc. and a coin storage unit in which coins are stored.
  • the communication control unit 27 connects the monitoring apparatus 1 and the host device 3 through the network 5, and transmits/receives a notification telegram, etc.
  • the storage unit 28 is a storage unit that stores a program for operating the automatic transaction apparatus 2, cash information within the apparatus, transaction
  • the control unit 21 is a control unit that controls the operations of the individual parts of the automatic transaction apparatus 2.
  • the control unit 21 receives an instruction for close investigation from the monitoring apparatus 1 via the communication control unit 27, causes the banknote processing unit 25 and the coin processing unit 26 to perform counting processing, and stores cash information in the apparatus into the storage unit 28. Since the control unit 21 loads a program, which is stored in the storage unit 28, to a memory to perform operation, for example, even a bank having a mixture of automatic transaction apparatuses 2 of plural makers can operate them in the same manner by all the makers by installing a program.
  • the host device 3 includes a communication control unit 32 which communicates with the individual units through the network 5, an input operation unit 33 which receives input by a staff who operates the host device 3, a display unit 34 which shows information to the staff, the storage unit 35 which stores configuration information 36, status information 37 and error ATM information 38, and a control unit 31 which controls the individual units.
  • the control unit 31 includes hardware structures such as a CPU, a memory and the like and software structures such as a program, data and the like, and controls various kinds of processing.
  • the configuration information 36, the status information 37, and the error ATM information 38, which are stored in the storage unit 35 have the same information as the monitoring apparatus 1 stored correspondingly. Similar to the monitoring apparatus 1, various kinds of information may be stored in a physically distinguishable state or in a logically distinguishable state.
  • the display unit 34 has a screen display function, and the input operation unit 33 has a function to detect input by a mouse or a contact input. They accept an operation to display configuration information/status information of the automatic transaction apparatus 2 when a person (staff) who manages information performs checking on the close investigation data result.
  • the storage unit 15 is described below as an example.
  • Various kinds of information described below are merely examples and it is needless to say that information other than those described above may be stored correspondingly, or a portion of the described information may be stored correspondingly.
  • FIG. 4 is a table showing an example of information correspondingly stored as the configuration information 16 of this embodiment.
  • the storage unit 15 correspondingly stores as the configuration information 16 identifier (Identifier) 401, ATM code (ATMCode) 402, production vender (Make) 403, model (Model) 404, account (Account) 405, address (Address) 406, city (City) 407, state (State) 408, ATM status (ATMstatus) 409, location (Location) 410, recording time (InsertTime) 411, last update time (LastUpdateTime) 412, and IP address (IP_Address) 413. And the above is not exclusive.
  • Identifier 401 is input with information for identifying the automatic transaction apparatus 2. For example, a predetermined number is input for the each automatic transaction apparatus 2.
  • ATMCode 402 is input with information showing the automatic transaction apparatus 2 determined for each bank.
  • Make 403 is input with information on a production vender of the automatic transaction apparatus 2.
  • Model 404 is input with information showing a model (type) of the automatic transaction apparatus 2.
  • Account 405 is input with a name of the bank operating the automatic transaction apparatus 2.
  • Address 406, City 407, and State 408 are input with information on a location where the automatic transaction apparatus 2 is installed.
  • ATMStatus 409 is input with operation information of the automatic transaction apparatus 2.
  • the state that the automatic transaction apparatus 2 is not operating includes a state that a failure occurs in the automatic transaction apparatus 2 itself, and a state that a failure occurs in the network 5 between the automatic transaction apparatus 2 and the monitoring apparatus 1.
  • the operating state is assumed to be a state other than the non-operating state.
  • InsertTime 411 is input with date and time when the storage unit 15 stores the above-described various kinds of information first.
  • LastUpdateTime 412 is input with date and time when various kinds of information were updated.
  • IP Address 413 is input with an ⁇ address with the above information determined as the identification information indicating the automatic transaction apparatus 2 of the transmission source. In this embodiment, the
  • IP Address 413 is used as the identification information, but it is not exclusive and the above- described information or a combination of them may be used as the identification information.
  • FIG. 5 shows an example of information which is correspondingly stored as the status information 17 of this embodiment.
  • the storage unit 15 correspondingly stores, as the status information 17, identifier (Identifier) 501, operation status (AliveStatus) 502, reception status
  • Identifier 501 is input with information identifying the automatic transaction apparatus 2.
  • AliveStatus 502 is input with a value showing a value which indicates a reception state of a notification telegram notified from the automatic transaction apparatus 2.
  • the notification telegram is received, "1" is input, but if not received, "0" is input.
  • the control unit 11 judges that the automatic transaction apparatus 2 is not operating.
  • the notification telegram is a telegram including cash information and identification information which are transmitted from the automatic transaction apparatus 2, but the above is not exclusive, and other information may also be included.
  • Notification Status 503 is input with "0" which indicates normal reception was made when a notification telegram (cash information) was received from the automatic transaction apparatus 2, and is input with "1" indicating a notification error when a notification telegram was not received (also called having lost).
  • the control unit 11 determines values of the AliveStatus 502 and the NotificationStatus 503. But, the operation is not limited to mentioned above. For example, it may be determined that the value of the AliveStatus 502 is updated after the notification telegram was not received plural times. The above operation is described in detail in a modification.
  • IP Address 504 is input with an IP address indicating the automatic transaction apparatus 2 that is the transmission source of the notification telegram.
  • QueryNotificationTime 505 is input with an update date and time for an update notice that notifies the host device 3 with the update to the status information 17.
  • InsertTime 506 first receives a notification telegram from the automatic transaction apparatus 2 and is input with a date and time of storing in the storage unit 15. When various kinds of information configuring the status information 17 are updated, the
  • LastUpdateTime 507 is input with the updated date and time.
  • Notification data 508 is input with status information of the automatic transaction apparatus 2 that is included in the notification telegram transmitted from the automatic transaction apparatus 2.
  • a remaining amount of cash including banknotes and coins in the automatic transaction apparatus 2 is input as cash information.
  • the information may be other than the cash information, such as the operation information of the automatic transaction apparatus 2 including the remaining amount of the receipt.
  • FIG. 6 shows an example of the error ATM information 18 of this embodiment.
  • Information which is stored as the error ATM information 18 by the storage unit 15 performs collation between identification information (IP address), which is included in the notification telegram transmitted from the automatic transaction apparatus 2, and the IP address of the configuration information 16 stored by the storage unit 15, and when it is judged that it is transmitted from an unregistered automatic transaction apparatus 2 (including an automatic transaction apparatus 2 that was processed to assume a false transmission source in communications by spoofing or the like conducted by a malicious person), the notification telegram transmitted by the unregistered automatic transaction apparatus 2 is registered.
  • IP address identification information
  • the notification telegram transmitted by the unregistered automatic transaction apparatus 2 is registered.
  • the storage unit 15 correspondingly stores, as the error ATM information 18, identifier(Identifier) 601, operation status (AliveStatus) 602, reception status (NotificationStatus) 603, IP address (IP Address) 604, notification time (QueryNotificationTime) 605, recording time (InsertTime) 606, last update time (LastUpdateTime) 607, error type (ErrorType) 608, and notification data (data) 609.
  • the unregistered automatic transaction apparatus 2 also includes an automatic transaction apparatus 2 that is judged to be unregistered because of processing to give a false transmission source in communications, such as the above-described spoofing, or an IP address setting error by a staff when the automatic transaction apparatus 2 is installed. It should be noted that the procedure is not limited to the above.
  • the Identifier 601 is input with information identifying the automatic transaction apparatus 2.
  • the description is omitted on the AliveStatus 602 and the NotificationStatus 603 because they were described concerning the status information 17 of FIG. 5. In this
  • the error ATM information 18 has received a notification telegram, but it is judged as described above that the automatic transaction apparatus 2 is not operating normally because of processing of falsifying a transmission source for communications such as spoofing, and it is assumed that value "0" is input to the AliveStatus 602 and the NotificationStatus 603.
  • IP Address 604 is input with an IP address (IP address showing the automatic transaction apparatus 2 of the transmission source) indicating the automatic transaction apparatus 2 that is considered having transmitted the notification telegram.
  • IP address IP address showing the automatic transaction apparatus 2 of the transmission source
  • the description is omitted on QueryNotificationTime 605, InsertTime 606 and LastUpdateTime 607 because they have the same contents as those of the status information 17 of FIG. 5 described above.
  • ErrorType 608 is input with information showing that the telegram was transmitted from the unregistered automatic transaction apparatus 2. In this embodiment, "1" is input as a value indicating an unregistered ATM failure. If another abnormality is considered, it may be controlled to input information other than the above.
  • the description is omitted on Notification data 609 because it has the same contents as those of the status information 17.
  • the host device 3 also have the same kind of information.
  • the configuration information 36 which is stored in the storage unit 35 of the host device 3 is a master.
  • the configuration information 16 of the monitoring apparatus 1 is updated when the monitoring apparatus 1 performs periodically processing to refer to the configuration information 36 of the host device 3 which is a master.
  • the status information 17 and the error ATM information 18 which are stored in the storage unit 15 of the monitoring apparatus 1 are masters.
  • the host device 3 when it has a notification about addition/update from the monitoring apparatus 1, updates by performing processing to refer to the status information 17 and the error ATM information 18 which are stored in the storage unit 15 of the monitoring apparatus 1.
  • the "update” in this embodiment may be processing in which each unit refers to information of the master to recoginize a difference (variation) between the information stored in its own storage unit and the information of the master, and update is performed for the difference between them. And, each unit may also perform processing that a final update time of the master is referred to and all information of the master is stored again into the own storage unit.
  • the configuration information 36 of the host device 3 and the configuration information 16 of the monitoring apparatus 1 are in a master-slave relationship as described above.
  • the description is made on addition/update of the configuration information 36 of the host device 3.
  • the host device 3 accepts the input of information necessary for
  • the monitoring apparatus 1 When the monitoring apparatus 1 receives the notification, it performs processing to refer to the configuration information 36 of the host device 3 in order to update the
  • configuration information 16 stored in the storage unit 15 within the monitoring apparatus 1 and updates the information which is stored by it.
  • FIG. 3 is a flow chart showing that reception of a notification telegram from the automatic transaction apparatus 2 is performed by the monitoring apparatus 1. Referring to this flow chart, description is made on the processing content of the monitoring apparatus 1 when the notification telegram was received from the automatic transaction apparatus 2. It is determined in this embodiment that the status information transmitted from the automatic transaction apparatus 2 is cash information.
  • the monitoring apparatus 1 waits for the reception of the notification telegram including identification information (IP address 604) and status information (cash information) periodically transmitted from the automatic transaction apparatus 2. If the notification telegram is not received (No in S301), the monitoring apparatus 1 waits for the reception. When the notification telegram is received (Yes in S301), identification information and status information are stored in the temporary information storage unit 19 (S302).
  • the configuration information 16 which is stored in the storage unit 15 within the monitoring apparatus 1 is retrieved based on the identification information stored in the temporary information storage unit 19, and it is checked whether the configuration information 16 has therein information which matches the identification information (S303).
  • the configuration information 16 has therein information which matches the identification information (Yes in S303)
  • at least a part of the status information corresponding to the identification information stored in the temporary information storage unit 19 is updated as the status information 17 which is stored by the storage unit 15 (S304).
  • a telegram indicating completion of update of the status information 17 is created and transmitted to the host device 3 (S305).
  • the configuration information 16 does not have therein information which matches the identification information (No in S303)
  • at least a part of the status information corresponding to the identification information stored in the temporary information storage unit 19 is stored as the error ATM information 18 (S306). If the same information as the identification information is already stored in the error ATM information 18, the contents of the error ATM information 18 are updated.
  • a telegram indicating the completion of update of the error ATM information 18 is created and transmitted to the host device 3 (S307).
  • the storage unit 15 of the monitoring apparatus 1 is accessed to refer to the status information 17 and the error ATM information 18, and the status information 37 and the error ATM information 38 stored in the storage unit 35 of the host device 3 are updated.
  • the error information ATM 18 which is stored in the storage unit 15 of the monitoring apparatus 1 cannot be deleted even if addition/update of the monitoring apparatus 1 can made. In such a case, it is determined that the host device 3 can delete information of the error information ATM 18.
  • the error ATM information stores information which might have been undergone a dishonest act due to processing such as spoofing that masquerades as the transmission source in
  • the host device 3 Upon receiving an update notification of the error ATM information 18, the host device 3 acquires the information and updates the error ATM information 38 stored in the host device 3. Using the updated error ATM information 38, the staff operating the host device 3 identifies the automatic transaction apparatus 2 corresponding to the information stored in the error ATM information 38. For example, it is identified according to the stored IP address 604 which router this information has passed through, and a transmission source of a dishonest notification telegram can be tracked.
  • a time when the error ATM information 38 was recorded is a time when the automatic transaction apparatus 2 was undergone the maintenance, it can also be judged that it was an error by the staff.
  • an automatic transaction apparatus monitoring system that can distinguish whether the notification from the automatic transaction apparatus 2 is a notification from the automatic transaction apparatus 2 in which configuration information is recorded (registered), and can store separately the notification from the registered automatic transaction apparatus 2 and the notification of the unregistered automatic transaction apparatus 2. Accordingly, an information amount when information is between the monitoring apparatus 1 and the host device 3 can be reduced. In addition, since the information amount to be synchronized is small, secure synchronization can be realized even in an environment where the capacity of the communication line is low, and the automatic transaction apparatus 2 can be managed by applying this automatic transaction apparatus monitoring system.
  • This modified embodiment describes another operation of the NotificationStatus 503 of the status information 17 described with reference to FIG 5.
  • the control unit 11 judges that the automatic transaction apparatus 2 is not operating because the notification telegram could not be received, and value "0" indicating that the automatic transaction apparatus 2 is not operating is input to the AliveStatus 502.
  • a threshold to judge as a reception error is changed. Specifically, it is configured that if notification telegrams transmitted a at a prescribed time intervals are not received for plural number of times, it is judged that the automatic transaction apparatus 2 is not operating, "1" indicating a notification error is input to the NotificationStatus 503, and "0" indicating that the automatic transaction apparatus 2 is not operating is input to the AliveStatus 502.
  • the monitoring apparatus 1 of the embodiment 1 judges as reception error and the automatic transaction apparatus 2 is not operating. But, the monitoring apparatus 1 of this modified embodiment judges that reception was success even if first and second telegrams were not received but a notification telegram (third) was received in the subsequent ten minutes, and it is judged that the automatic transaction apparatus 2 is also operating. [0067]
  • the present invention is not limited to the above-described embodiment but includes various types of modified embodiments.
  • the above- described embodiment describes the present invention in detail such that it is easy to understand, and it is not necessarily limited to a structure that is provided with all the components described above.
  • part of the structure of a certain embodiment can be replaced by a structure of another embodiment, and it is also possible to add a structure of another embodiment to the structure of a certain embodiment.
  • addition/deletion/substitution of another structure can be made for a part of the structure of each embodiment.
  • the above-described each structure, function, processing unit, processing means and the like may be realized by hardware by designing a part or all of them by, for example, an integrated circuit.
  • the above individual structures and functions may be realized by software by interpreting and executing programs for realizing the individual functions by the processor.
  • Information such as a program, a table, a file and the like for realizing the individual functions can be placed on a recording device such as a memory, a hard disk or an SSD (Solid State Drive), or a recording medium such as an IC (Integrated Circuit) card, an SD card or a DVD.
  • a control line and an information line shown are those which are considered necessary for the description, and all the control lines and information lines necessary for products are not shown necessarily. In reality, it may be considered that almost all structures are connected to one another.
  • Control unit 11 Communication control unit 12 Input operation unit 13

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Abstract

To provide a monitoring system that discriminately stores a notification from an automatic transaction apparatus (2) under management and a notification from an automatic transaction apparatus (2) not under the management. An automatic transaction apparatus monitoring system includes an automatic transaction apparatus (2) connected to a network and a monitoring apparatus (1), wherein the automatic transaction apparatus (2) includes a first communication unit (27), a first storage unit (28) that stores cash information, and a first control unit (21). The monitoring apparatus (1) includes a second communication unit (12), a second storage unit (15) that stores configuration information of the automatic transaction apparatus (2), a temporary storage unit (19) that temporarily stores a notification telegram, and a second control unit (11). The second control unit (11) collates identification information stored in the second storage unit (15) with identification information in the notification telegram stored in the temporary storage unit (19), stores the notification telegram stored in the temporary storage unit (19) as status information into the second storage unit (15) if the collation matches, and stores the notification telegram stored in the temporary storage unit (19) as error information into the second storage unit (15) if the collation does not match.

Description

[Description]
[Title of Invention]
Automatic transaction apparatus monitoring system, Monitoring apparatus, Host device, and Monitoring method of an automatic transaction apparatus monitoring system
[Technical Field]
[0001]
The present invention relates to an automatic transaction apparatus monitoring system, a monitoring apparatus, a host device, and a monitoring method of the automatic transaction apparatus monitoring system.
[Background]
[0002]
Conventionally, the automatic transaction apparatus has an apparatus state managed by a monitoring apparatus. As an example of prior art document, there is JP-A-11- 272924 (Patent Literature 1). Patent Literature 1 describes an automatic machine monitoring system that can be flexibly constructed using the existing network environment and the existing terminal connected to the network.
[Citation List]
[Patent Literature]
[Patent Literature 1] JP-A-11-272924
[ Summary Of Invention]
[Technical Problem]
[0003]
The invention described in Patent Literature 1 does not have means for checking information (info) which is sent from an automatic transaction apparatus and cannot distinguish between information which is noticed from the automatic transaction apparatus under
management and information which is noticed from the automatic transaction apparatus not under the management. Consequently, the notification from the automatic transaction apparatus not under management is also managed in the same manner, and the information to be managed might become huge. Therefore, when the information is to be synchronized with the host device, there might be a problem that synchronization takes a long time.
[0004]
The present invention distinguishes between a notification from an automatic transaction apparatus under management and a notification from an automatic transaction apparatus not under the management, and provides distinguished management of the notification from the automatic transaction apparatus under management and the notification from the automatic transaction apparatus not under management.
[Solution to Problem]
[0005]
In order to solve the above subject, one of representative systems of the present invention is an automatic transaction apparatus monitoring system that includes an automatic transaction apparatus connected to a network, and a monitoring apparatus connected to the network, wherein the automatic transaction apparatus includes a first communication unit that communicates with the monitoring apparatus through the network, a first storage unit that stores cash information which is possessed by the automatic transaction apparatus, and a first control unit that transmits a notification telegram including identification (ID) information and the cash information to the monitoring apparatus; the monitoring apparatus is provided with a second communication unit that communicates with the automatic transaction apparatus through the network, a second storage unit that previously stores configuration information of the automatic transaction apparatus including the identification information, a temporary storage unit that temporarily stores the notification telegram, and a second control unit that controls the monitoring apparatus; and the second control unit performs collation between the identification information stored in the second storage unit and identification information of the notification telegram stored in the temporary storage unit, stores at least a part of the notification telegram stored in the temporary storage unit as status information into a first area of the second storage unit if the collation matches, and stores at least a part of the notification telegram stored in the temporary storage unit as error information into a second area of the second storage unit if the collation does not match.
[Advantageous Effects of Invention]
[0006]
The present invention can provide a system that distinguishes whether a notification from an automatic transaction apparatus is a notification from the automatic transaction apparatus under management, and can store only the notification from the automatic transaction apparatus under management as status information. Other objects, structures and effects not described above will be clear from the description of the following embodiments.
[Brief Description of Drawings]
[0007]
FIG. 1 is a system configuration diagram of an automatic transaction apparatus, a monitoring apparatus and a host device.
FIG. 2 is an internal configuration view of the automatic transaction apparatus, the monitoring apparatus and the host device.
FIG. 3 is a flow chart showing an update flow of status information and error ATM information of the monitoring apparatus.
FIG. 4 is a view showing an example of configuration information within the monitoring apparatus and host device.
FIG. 5 is a view showing an example of status information within the monitoring apparatus and host device.
FIG 6 is a view showing an example of error ATM information within the monitoring apparatus.
[Description of Embodiments]
[0008]
Embodiments of the present invention are described below with reference to the drawings. The embodiments are described using an Internet Protocol (IP) address as identification (ID) information, but it is needless to say that the identification information is not limited to the IP address. It is also possible to use not the IP address but an identifier (for example, a serial number or the like) of an automatic transaction apparatus 2 or a MAC address of a communication interface that the automatic transaction apparatus 2 includes as the identification information or to use in combination with the above information as the
identification information.
Embodiment 1
[0009]
An automatic transaction apparatus monitoring system comprising the automatic transaction apparatus 2 (for example, ATM (Automated Teller Machine), a money changer or the like) according to this embodiment, a monitoring apparatus 1 for monitoring the automatic transaction apparatus 2 from a distant place, and a host device 3 is described with reference to the drawings.
[0010]
A. System configuration
A-l. Apparatus configurationFIG. 1 is a system configuration diagram for illustrating the automatic transaction apparatus monitoring system comprising the automatic transaction apparatus 2, the monitoring apparatus 1, and the host device 3. FIG. 2 is a view illustrating the internal configurations of the automatic transaction apparatus 2, the monitoring apparatus 1, and the host device 3.
[0011]
The automatic transaction apparatus 2 is installed in financial institutions and the like and performs transactions such as deposit/withdrawal of cash by operation by a customer. The automatic transaction apparatus 2 is connected to the monitoring apparatus 1 and the host device 3 by a later-described communication control unit 27 via an intermediate device 4 and a network 5. As shown in FIG. 1, the automatic transaction apparatus 2 that is connected to the monitoring apparatus 1 and the host device 3 may be connected in plural, and the monitoring apparatus 1 and the host device 3 may also be provided in plural. And, a transaction system usually includes the automatic transaction apparatus 2 and the monitoring apparatus 1 but may also include the host device 3.
[0012]
The host device 3 is a device that manages configuration information, status information, and error ATM information of the individual automatic transaction apparatus 2 described later. Configuration information 36 which is stored in a storage unit 35 by the host device 3 is a master of configuration information 16 possessed by the monitoring apparatus 1, and can be updated by the host device 3 only. And, status information 37 and error ATM information 38 stores information with reference to the status information 17 or the error ATM information 18 of the monitoring apparatus 1 in response to an update notification of status information 17 or error ATM information 18 from the monitoring apparatus 1.
[0013]
The monitoring apparatus 1 is an apparatus for monitoring the automatic transaction apparatus 2, and periodically receives a notification telegram including identification information (EP address in this embodiment) and status information (cash information) from the automatic transaction apparatus 2. At this time, it is checked based on the identification information within the configuration information that from which automatic transaction apparatus 2 the notification telegram was transmitted, and the status information 17 is updated if necessary. It is also judged whether the automatic transaction apparatus 2 is operating properly.
[0014]
Referring to FIG 2, the construction of individual units composing the automatic transaction apparatus monitoring system of this embodiment is described.
[0015]
The monitoring apparatus 1 includes a communication control unit 12 which receives apparatus information about a remotely installed automatic transaction apparatus 2 from the automatic transaction apparatus 2, an input operation unit 13 which receives an operation from a staff who operates the monitoring apparatus 1, a display unit 14 which displays to the staff various kinds of screens, a storage unit 15 which stores various kinds of information described later, and a control unit 11 which controls the respective units.
[0016]
The control unit 11 includes hardware structures such as a CPU, a memory and the like and software such as a program, data and the like, and executes the program to control various kinds of processing. The display unit 14 has a screen display function of a display or the like, and the input operation unit 13 has a function to detect an input made by a mouse or a contact input. They accept an operation to display configuration information/status information of the automatic transaction apparatus 2 when a person (staff) who manages information checks closely the investigation data result.
[0017]
The storage unit 15 stores the configuration information 16 which correspondingly stores information including identification information (for example, any of apparatus number, apparatus location information, IP address, and MAC address or a
combination of them) for identifying the automatic transaction apparatus 2 described later in addition to the program for operating the monitoring apparatus 1; the status information 17 which correspondingly stores state information including cash information of the automatic transaction apparatus 2 when the configuration information 16 matches when collated; and the error ATM information 18 which correspondingly stores state information of the transaction apparatus 2 when the configuration information 16 does not match. The monitoring apparatus 1 also includes a temporary information storage unit 19 for storing information temporarily.
[0018]
The storage unit 15 and the temporary information storage unit 19 may be within the monitoring apparatus 1 or may be a storage device that is connected through a network independent of the monitoring apparatus 1. The configuration information 16, the status information 17 and the error ATM information 18 may be stored distinguishably into physically separate storage devices. In other words, the configuration information 16, the status information 17 and the error ATM information 18 are respectably stored in a first storage area, a second storage area and a third storage area, and the storage devices having the above storage areas can also be collectively called the storage unit 15. And, the configuration information 16, the status information 17 and the error ATM information 18 may be stored in a state that they can be logically distinguished within a single storage device. The various kinds of information are later described in detail.
[0019]
The automatic transaction apparatus 2 is provided with a control unit 21, a display/operation unit 22, a card/statement processing unit 23, a passbook processing unit 24, a banknote processing unit 25, a coin processing unit 26, a communication unit 27, and a storage unit 28.
[0020]
The display/operation unit 22 has an indicator which is provided on the front of the main body and a touch panel which is stuck to a screen of the indicator. The
display/operation unit 22 shows on the indicator an operation guide screen to the user. And, the display/operation unit 22 detects a depression position on the touch panel and accepts the input operation by the user concerning a code number and transaction contents (such as a transaction type, and a deposit/withdrawal amount).
[0021]
The card/statement processing unit 23 takes in a cash card (hereinafter simply called the card) which is inserted into the card insertion slot provided on the front of the main body, and reads card information (a financial institution number, a store number, an account number, etc.) recorded on a magnetic stripe of the card, and rewrites the card information. And, when the inserted card is an IC card, data recorded in the IC chip of the card is read and rewritten if necessary. In addition, the card/statement processing unit 23 has a printing unit (not shown) which prints transaction details on a statement. The card/statement processing unit 23 ejects the statement on which the transaction details are printed to a statement ejection port which is provided on the front of the main body.
[0022]
The passbook processing unit 24 has a printing unit (not shown) which takes in a passbook inserted into a passbook insertion slot which is provided on the front of the main body, and prints transaction history in the passbook. The passbook processing unit 24 also has a page turning-over mechanism for turning the pages of the taken-in passbook, a bar-code reader for reading a bar code which indicates page numbers printed on the passbook, a magnetic head for reading passbook information (a financial institution number, a store number, an account number, etc.) recorded on the magnetic stripe which is stuck to the passbook, etc.
[0023]
The banknote processing unit 25 takes in banknotes which are inserted into a banknote depositing/dispensing port provided on the front of the main body and pays banknotes which are paid from the machine interior to the banknote depositing/dispensing port. It also has a discrimination unit that discriminates the deposited banknotes and those to be dispensed for their authenticity, tear, dirt, etc. and a banknote storage unit in which banknotes are stored.
[0024]
The coin processing unit 26 takes in coins which are deposited into a coin depositing/dispensing port provided on the front of the main body and pays coins which are paid from the machine interior to the coin depositing/dispensing port. It also has a discrimination unit that discriminates the deposited coins and those to be paid for their authenticity, dirt, etc. and a coin storage unit in which coins are stored.
[0025]
The communication control unit 27 connects the monitoring apparatus 1 and the host device 3 through the network 5, and transmits/receives a notification telegram, etc.
[0026]
The storage unit 28 is a storage unit that stores a program for operating the automatic transaction apparatus 2, cash information within the apparatus, transaction
information/error information of the apparatus, etc.
[0027]
The control unit 21 is a control unit that controls the operations of the individual parts of the automatic transaction apparatus 2. For example, the control unit 21 receives an instruction for close investigation from the monitoring apparatus 1 via the communication control unit 27, causes the banknote processing unit 25 and the coin processing unit 26 to perform counting processing, and stores cash information in the apparatus into the storage unit 28. Since the control unit 21 loads a program, which is stored in the storage unit 28, to a memory to perform operation, for example, even a bank having a mixture of automatic transaction apparatuses 2 of plural makers can operate them in the same manner by all the makers by installing a program.
[0028]
The host device 3 includes a communication control unit 32 which communicates with the individual units through the network 5, an input operation unit 33 which receives input by a staff who operates the host device 3, a display unit 34 which shows information to the staff, the storage unit 35 which stores configuration information 36, status information 37 and error ATM information 38, and a control unit 31 which controls the individual units. The control unit 31 includes hardware structures such as a CPU, a memory and the like and software structures such as a program, data and the like, and controls various kinds of processing. And, the configuration information 36, the status information 37, and the error ATM information 38, which are stored in the storage unit 35, have the same information as the monitoring apparatus 1 stored correspondingly. Similar to the monitoring apparatus 1, various kinds of information may be stored in a physically distinguishable state or in a logically distinguishable state.
[0029]
The display unit 34 has a screen display function, and the input operation unit 33 has a function to detect input by a mouse or a contact input. They accept an operation to display configuration information/status information of the automatic transaction apparatus 2 when a person (staff) who manages information performs checking on the close investigation data result.
[0030]
A-2. Information stored in storage unit
Various kinds of information which is stored in the storage unit 15 and the storage unit 35 are described below. The storage unit 15 is described below as an example. Various kinds of information described below are merely examples and it is needless to say that information other than those described above may be stored correspondingly, or a portion of the described information may be stored correspondingly.
[0031]
FIG. 4 is a table showing an example of information correspondingly stored as the configuration information 16 of this embodiment. The storage unit 15 correspondingly stores as the configuration information 16 identifier (Identifier) 401, ATM code (ATMCode) 402, production vender (Make) 403, model (Model) 404, account (Account) 405, address (Address) 406, city (City) 407, state (State) 408, ATM status (ATMstatus) 409, location (Location) 410, recording time (InsertTime) 411, last update time (LastUpdateTime) 412, and IP address (IP_Address) 413. And the above is not exclusive.
[0032]
Identifier 401 is input with information for identifying the automatic transaction apparatus 2. For example, a predetermined number is input for the each automatic transaction apparatus 2. ATMCode 402 is input with information showing the automatic transaction apparatus 2 determined for each bank. Make 403 is input with information on a production vender of the automatic transaction apparatus 2. Model 404 is input with information showing a model (type) of the automatic transaction apparatus 2. Account 405 is input with a name of the bank operating the automatic transaction apparatus 2. Address 406, City 407, and State 408 are input with information on a location where the automatic transaction apparatus 2 is installed.
[0033]
ATMStatus 409 is input with operation information of the automatic transaction apparatus 2. In this embodiment, when ATMStatus 409 is input with "1", it indicates that the automatic transaction apparatus 2 is operating, and when the ATMStatus 409 is input with "0", it indicates that the automatic transaction apparatus 2 is not operating. And, these values are not exclusive. It is determined in this embodiment that the state that the automatic transaction apparatus 2 is not operating includes a state that a failure occurs in the automatic transaction apparatus 2 itself, and a state that a failure occurs in the network 5 between the automatic transaction apparatus 2 and the monitoring apparatus 1. The operating state is assumed to be a state other than the non-operating state.
[0034]
Location 410 is information showing an installation location of the automatic transaction apparatus 2 and is input with short information so that an information amount becomes small. InsertTime 411 is input with date and time when the storage unit 15 stores the above-described various kinds of information first. LastUpdateTime 412 is input with date and time when various kinds of information were updated. IP Address 413 is input with an ΓΡ address with the above information determined as the identification information indicating the automatic transaction apparatus 2 of the transmission source. In this embodiment, the
IP Address 413 is used as the identification information, but it is not exclusive and the above- described information or a combination of them may be used as the identification information.
[0035]
The status information 17 is described below with reference to FIG. 5. FIG. 5 shows an example of information which is correspondingly stored as the status information 17 of this embodiment. The storage unit 15 correspondingly stores, as the status information 17, identifier (Identifier) 501, operation status (AliveStatus) 502, reception status
(NotificationStatus) 503, EP address (IP Address) 504, notification time
(QueryNotificationTime) 505, recording time (InsertTime) 506, last update time
(LastUpdateTime) 507, and notification data (data) 508.
[0036]
Identifier 501 is input with information identifying the automatic transaction apparatus 2. AliveStatus 502 is input with a value showing a value which indicates a reception state of a notification telegram notified from the automatic transaction apparatus 2. In this embodiment, when the notification telegram is received, "1" is input, but if not received, "0" is input. When "0" is input, the control unit 11 judges that the automatic transaction apparatus 2 is not operating. And, it is described in this embodiment that the notification telegram is a telegram including cash information and identification information which are transmitted from the automatic transaction apparatus 2, but the above is not exclusive, and other information may also be included.
[0037]
Notification Status 503 is input with "0" which indicates normal reception was made when a notification telegram (cash information) was received from the automatic transaction apparatus 2, and is input with "1" indicating a notification error when a notification telegram was not received (also called having lost). In this embodiment, if a notification telegram is not received one time, the control unit 11 determines values of the AliveStatus 502 and the NotificationStatus 503. But, the operation is not limited to mentioned above. For example, it may be determined that the value of the AliveStatus 502 is updated after the notification telegram was not received plural times. The above operation is described in detail in a modification.
[0038]
IP Address 504 is input with an IP address indicating the automatic transaction apparatus 2 that is the transmission source of the notification telegram. QueryNotificationTime 505 is input with an update date and time for an update notice that notifies the host device 3 with the update to the status information 17.
[0039]
InsertTime 506 first receives a notification telegram from the automatic transaction apparatus 2 and is input with a date and time of storing in the storage unit 15. When various kinds of information configuring the status information 17 are updated, the
LastUpdateTime 507 is input with the updated date and time.
[0040]
Notification data 508 is input with status information of the automatic transaction apparatus 2 that is included in the notification telegram transmitted from the automatic transaction apparatus 2. In this embodiment, a remaining amount of cash including banknotes and coins in the automatic transaction apparatus 2 is input as cash information. For example, the information may be other than the cash information, such as the operation information of the automatic transaction apparatus 2 including the remaining amount of the receipt.
[0041]
The error ATM information 18 is described below with reference to FIG. 6. FIG. 6 shows an example of the error ATM information 18 of this embodiment. Information which is stored as the error ATM information 18 by the storage unit 15 performs collation between identification information (IP address), which is included in the notification telegram transmitted from the automatic transaction apparatus 2, and the IP address of the configuration information 16 stored by the storage unit 15, and when it is judged that it is transmitted from an unregistered automatic transaction apparatus 2 (including an automatic transaction apparatus 2 that was processed to assume a false transmission source in communications by spoofing or the like conducted by a malicious person), the notification telegram transmitted by the unregistered automatic transaction apparatus 2 is registered.
[0042]
The storage unit 15 correspondingly stores, as the error ATM information 18, identifier(Identifier) 601, operation status (AliveStatus) 602, reception status (NotificationStatus) 603, IP address (IP Address) 604, notification time (QueryNotificationTime) 605, recording time (InsertTime) 606, last update time (LastUpdateTime) 607, error type (ErrorType) 608, and notification data (data) 609. The unregistered automatic transaction apparatus 2 also includes an automatic transaction apparatus 2 that is judged to be unregistered because of processing to give a false transmission source in communications, such as the above-described spoofing, or an IP address setting error by a staff when the automatic transaction apparatus 2 is installed. It should be noted that the procedure is not limited to the above.
[0043]
The Identifier 601 is input with information identifying the automatic transaction apparatus 2. The description is omitted on the AliveStatus 602 and the NotificationStatus 603 because they were described concerning the status information 17 of FIG. 5. In this
embodiment, the error ATM information 18 has received a notification telegram, but it is judged as described above that the automatic transaction apparatus 2 is not operating normally because of processing of falsifying a transmission source for communications such as spoofing, and it is assumed that value "0" is input to the AliveStatus 602 and the NotificationStatus 603.
[0044]
IP Address 604 is input with an IP address (IP address showing the automatic transaction apparatus 2 of the transmission source) indicating the automatic transaction apparatus 2 that is considered having transmitted the notification telegram. The description is omitted on QueryNotificationTime 605, InsertTime 606 and LastUpdateTime 607 because they have the same contents as those of the status information 17 of FIG. 5 described above. ErrorType 608 is input with information showing that the telegram was transmitted from the unregistered automatic transaction apparatus 2. In this embodiment, "1" is input as a value indicating an unregistered ATM failure. If another abnormality is considered, it may be controlled to input information other than the above. The description is omitted on Notification data 609 because it has the same contents as those of the status information 17.
[0045]
In this embodiment, as to the configuration information 16, the status information 17, and the error ATM information 18 described above, the host device 3 also have the same kind of information. And, for the configuration information, the configuration information 36 which is stored in the storage unit 35 of the host device 3 is a master. The configuration information 16 of the monitoring apparatus 1 is updated when the monitoring apparatus 1 performs periodically processing to refer to the configuration information 36 of the host device 3 which is a master.
[0046]
On the other hand, as to the status information and the error ATM information, the status information 17 and the error ATM information 18 which are stored in the storage unit 15 of the monitoring apparatus 1 are masters. The host device 3, when it has a notification about addition/update from the monitoring apparatus 1, updates by performing processing to refer to the status information 17 and the error ATM information 18 which are stored in the storage unit 15 of the monitoring apparatus 1.
[0047]
The "update" in this embodiment may be processing in which each unit refers to information of the master to recoginize a difference (variation) between the information stored in its own storage unit and the information of the master, and update is performed for the difference between them. And, each unit may also perform processing that a final update time of the master is referred to and all information of the master is stored again into the own storage unit.
[0048]
B. Operation of automatic transaction apparatus monitoring system B-l . Addition/update of configuration information 16 and configuration information 36
[0049]
The description is then made on addition/update operation of the configuration information 16 stored in the storage unit 15 of the monitoring apparatus 1 and the configuration information 36 stored in the storage unit 35 of the host device 3. In this embodiment, the configuration information 36 of the host device 3 and the configuration information 16 of the monitoring apparatus 1 are in a master-slave relationship as described above.
[0050]
The description is made on addition/update of the configuration information 36 of the host device 3. The host device 3 accepts the input of information necessary for
addition/update of the configuration information 36 from the input operation unit 33 operated by the staff. At this time, the various kinds of information described with reference to FIG. 4 are input additionally or updated. If the configuration information 36 had a change, a notification indicating that the change was made is to the monitoring apparatus 1.
[0051]
When the monitoring apparatus 1 receives the notification, it performs processing to refer to the configuration information 36 of the host device 3 in order to update the
configuration information 16 stored in the storage unit 15 within the monitoring apparatus 1 and updates the information which is stored by it.
[0052]
B-2. Addition/update of status information 17 and error ATM information
In this embodiment, addition/update of the status information 17 and the error ATM information 18 which are stored in the monitoring apparatus 1 and addition/update of the status information 37 and the error ATM information 38 which are stored in the host device 3 are described with reference to FIG. 3. FIG. 3 is a flow chart showing that reception of a notification telegram from the automatic transaction apparatus 2 is performed by the monitoring apparatus 1. Referring to this flow chart, description is made on the processing content of the monitoring apparatus 1 when the notification telegram was received from the automatic transaction apparatus 2. It is determined in this embodiment that the status information transmitted from the automatic transaction apparatus 2 is cash information.
[0053]
First, the monitoring apparatus 1 waits for the reception of the notification telegram including identification information (IP address 604) and status information (cash information) periodically transmitted from the automatic transaction apparatus 2. If the notification telegram is not received (No in S301), the monitoring apparatus 1 waits for the reception. When the notification telegram is received (Yes in S301), identification information and status information are stored in the temporary information storage unit 19 (S302).
[0054]
Subsequently, the configuration information 16 which is stored in the storage unit 15 within the monitoring apparatus 1 is retrieved based on the identification information stored in the temporary information storage unit 19, and it is checked whether the configuration information 16 has therein information which matches the identification information (S303).
[0055]
If the configuration information 16 has therein information which matches the identification information (Yes in S303), at least a part of the status information corresponding to the identification information stored in the temporary information storage unit 19 is updated as the status information 17 which is stored by the storage unit 15 (S304). After the status information 17 is updated, a telegram indicating completion of update of the status information 17 is created and transmitted to the host device 3 (S305).
[0056]
On the other hand, if the configuration information 16 does not have therein information which matches the identification information (No in S303), at least a part of the status information corresponding to the identification information stored in the temporary information storage unit 19 is stored as the error ATM information 18 (S306). If the same information as the identification information is already stored in the error ATM information 18, the contents of the error ATM information 18 are updated. When the error ATM information 18 is updated, a telegram indicating the completion of update of the error ATM information 18 is created and transmitted to the host device 3 (S307).
[0057]
When the host device 3 receives from the monitoring apparatus 1 a notification indicating that the status information 37 and the error ATM information 38 had a change or addition, the storage unit 15 of the monitoring apparatus 1 is accessed to refer to the status information 17 and the error ATM information 18, and the status information 37 and the error ATM information 38 stored in the storage unit 35 of the host device 3 are updated.
[0058]
It may also be configured in this embodiment that the error information ATM 18 which is stored in the storage unit 15 of the monitoring apparatus 1 cannot be deleted even if addition/update of the monitoring apparatus 1 can made. In such a case, it is determined that the host device 3 can delete information of the error information ATM 18. As described above, the error ATM information stores information which might have been undergone a dishonest act due to processing such as spoofing that masquerades as the transmission source in
communications. Therefore, by configuring as described above, it becomes that information cannot be erased easily by the monitoring apparatus 1 and unauthorized information deletion by anyone other than the administrator can be prevented when it is judged whether it is a dishonest act or a setting error by a staff operating the host device 3.
[0059]
Upon receiving an update notification of the error ATM information 18, the host device 3 acquires the information and updates the error ATM information 38 stored in the host device 3. Using the updated error ATM information 38, the staff operating the host device 3 identifies the automatic transaction apparatus 2 corresponding to the information stored in the error ATM information 38. For example, it is identified according to the stored IP address 604 which router this information has passed through, and a transmission source of a dishonest notification telegram can be tracked.
[0060]
By checking the IP address 604 of the error ATM information 38 and the IP address 413 of the configuration information 36 and by checking maintenance history information (not shown in drawings), it is also possible to find not the occurrence of a dishonest act but an input error when the automatic transaction apparatus 2 was installed. For example, when it is found according to maintenance history information that the IP address 604 of the error ATM information 38 has a single letter different from the IP address 413 of the
configuration information 36, and a time when the error ATM information 38 was recorded is a time when the automatic transaction apparatus 2 was undergone the maintenance, it can also be judged that it was an error by the staff.
[0061]
By configuring as described above, there can be provided an automatic transaction apparatus monitoring system that can distinguish whether the notification from the automatic transaction apparatus 2 is a notification from the automatic transaction apparatus 2 in which configuration information is recorded (registered), and can store separately the notification from the registered automatic transaction apparatus 2 and the notification of the unregistered automatic transaction apparatus 2. Accordingly, an information amount when information is between the monitoring apparatus 1 and the host device 3 can be reduced. In addition, since the information amount to be synchronized is small, secure synchronization can be realized even in an environment where the capacity of the communication line is low, and the automatic transaction apparatus 2 can be managed by applying this automatic transaction apparatus monitoring system.
Modified Embodiment 1
[0062]
A modified embodiment having a structure different from that of the above- described monitoring system is described below. This modified embodiment describes another operation of the NotificationStatus 503 of the status information 17 described with reference to FIG 5.
[0063]
In the embodiment 1, if the notification telegram from the automatic transaction apparatus 2 is not received at all, the value "1" indicating that the notification telegram became a reception error is input into the NotificationStatus 503. And, the control unit 11 judges that the automatic transaction apparatus 2 is not operating because the notification telegram could not be received, and value "0" indicating that the automatic transaction apparatus 2 is not operating is input to the AliveStatus 502.
[0064]
In reality, however, even in a case where a failure has not occurred in the automatic transaction apparatus 2, but some abnormality has occurred in the network between the automatic transaction apparatus 2 and the monitoring apparatus 1 but it is remedied immediately. In such case, a state that it is judged that the automatic transaction apparatus is not operating might be continued. Therefore, though the problem was solved, it is continuously judged that the automatic transaction apparatus 2 is not operating. As a result, a maintenance person might be dispatched unnecessarily.
[0065]
Therefore, it is determined in this modified embodiment that in order to suppress the occurrence of the problem described above, a threshold to judge as a reception error is changed. Specifically, it is configured that if notification telegrams transmitted a at a prescribed time intervals are not received for plural number of times, it is judged that the automatic transaction apparatus 2 is not operating, "1" indicating a notification error is input to the NotificationStatus 503, and "0" indicating that the automatic transaction apparatus 2 is not operating is input to the AliveStatus 502.
[0066]
With the above structure, when the automatic transaction apparatus 2 transmits notification telegrams at intervals of ten minutes for example, if first or second telegrams are not received, the monitoring apparatus 1 of the embodiment 1 judges as reception error and the automatic transaction apparatus 2 is not operating. But, the monitoring apparatus 1 of this modified embodiment judges that reception was success even if first and second telegrams were not received but a notification telegram (third) was received in the subsequent ten minutes, and it is judged that the automatic transaction apparatus 2 is also operating. [0067]
By configuring as described above, unnecessary dispatch of a maintenance person to the automatic transaction apparatus 2 which does not have a failure can be prevented, and the operation rate of the automatic transaction apparatus 2 can also be enhanced because an erroneous judgment is prevented.
[0068]
It should be noted that the present invention is not limited to the above-described embodiment but includes various types of modified embodiments. For example, the above- described embodiment describes the present invention in detail such that it is easy to understand, and it is not necessarily limited to a structure that is provided with all the components described above. And, part of the structure of a certain embodiment can be replaced by a structure of another embodiment, and it is also possible to add a structure of another embodiment to the structure of a certain embodiment. And, addition/deletion/substitution of another structure can be made for a part of the structure of each embodiment. And, the above-described each structure, function, processing unit, processing means and the like may be realized by hardware by designing a part or all of them by, for example, an integrated circuit. The above individual structures and functions may be realized by software by interpreting and executing programs for realizing the individual functions by the processor.
[0069]
Information such as a program, a table, a file and the like for realizing the individual functions can be placed on a recording device such as a memory, a hard disk or an SSD (Solid State Drive), or a recording medium such as an IC (Integrated Circuit) card, an SD card or a DVD. And a control line and an information line shown are those which are considered necessary for the description, and all the control lines and information lines necessary for products are not shown necessarily. In reality, it may be considered that almost all structures are connected to one another.
[Reference Signs List]
[0070]
Monitoring apparatus 1
Automatic transaction apparatus 2
Host device 3
Intermediate device 4
Network 5
Control unit 11 Communication control unit 12 Input operation unit 13
Display unit 14
Storage unit 15
Configuration information 16 Status information 17
Error ATM information 18 Information storage unit 19 Control unit 21
Display/operation unit 22 Card/statement processing unit 23 Passbook processing unit 24 Banknote processing unit 25 Coin processing unit 26
Communication unit 27
Storage unit 28
Control unit 31
Communication control unit 32 Input operation unit 33
Display unit 34
Storage unit 35
Configuration information 36 Status information 37
Error ATM information 38

Claims

[Claims]
[Claim 1] An automatic transaction apparatus monitoring system comprising an automatic transaction apparatus (2) connected to a network (5), and a monitoring apparatus (1) connected to the network, wherein:
the automatic transaction apparatus (2) includes:
a first communication unit (27) that communicates with the monitoring apparatus (1) through the network,
a first storage unit (28) that stores cash information held by the automatic transaction apparatus (2), and
a first control unit (21) that transmits a notification telegram including identification information and the cash information to the monitoring apparatus (1);
the monitoring apparatus (1) includes:
a second communication unit (12) that communicates with the automatic transaction apparatus (2) through the network,
a second storage unit (15) that stores configuration information of the automatic transaction apparatus (2) including the identification information,
a temporary storage unit (19) that temporarily stores the notification telegram, and a second control unit (11) that controls the monitoring apparatus (1); and the second control unit (11) performs collation between the identification information stored in the second storage unit (15) and identification information included in the notification telegram stored in the temporary storage unit (19),
stores at least a part of the notification telegram stored in the temporary storage unit
(19) as status information into a first area of the second storage unit (15) if the collation matches, and
stores at least a part of the notification telegram stored in the temporary storage unit (19) as error information into a second area of the second storage unit (15) if the collation does not match.
[Claim 2] The automatic transaction apparatus monitoring system according to claim 1, further including a host device (3) that is connected to the network,
wherein the host device (3) includes:
a third communication unit (32) that communicates with the automatic transaction apparatus (2) and the monitoring apparatus (1) through the network,
a third storage unit (35) that stores configuration information of the automatic transaction apparatus (2) including the identification information, and a third control unit (31) that controls the host device (3),
wherein the second control unit (11) transmits to the host device (3) a notification of storing of the status information to store the status information into the second storage unit (15); and
the third storage unit (35) refers to the status information stored by the second storage unit (15) to receive the notification, and stores the status information into a first area of the third storage unit (35).
[Claim 3] The automatic transaction apparatus monitoring system according to claim 1, further including a host device (3) that is connected to the network,
wherein the host device (3) includes
a third communication unit (32) that communicates with the automatic transaction apparatus (2) and the monitoring apparatus (1) through the network,
a third storage unit (35) that stores configuration information of the automatic transaction apparatus (2) including the identification information, and
a third control unit (31) that controls the host device (3),
wherein the second control unit (11) transmits to the host device (3) a notification of storing of the error information to store the error information into the second storage unit (15); and
the third storage unit (35) refers to the error information stored by the second storage unit (15) to receive the notification, and stores the error information into a second area of the third storage unit (35).
[Claim 4] The automatic transaction apparatus monitoring system according to claim 3, wherein:
the second control unit (11) deletes error information stored in the second storage unit (15) only when an instruction is received from the third control unit (31).
[Claim 5] The automatic transaction apparatus monitoring system according to claims 1 to 4, wherein:
the first control unit (21) transmits the notification telegram to the monitoring apparatus (1) at a prescribed time interval, and
the second control unit (11) determines that the automatic transaction apparatus (2) is not operating if it does not receive the notification telegram for a predetermined number of times.
[Claim 6] The automatic transaction apparatus monitoring system according to claims 1 to 5, wherein:
the configuration information includes the identification information for identifying the automatic transaction apparatus (2), information indicating a location where the automatic transaction apparatus (2) is installed, and information indicating an operating state of the automatic transaction apparatus (2).
[Claim 7] The automatic transaction apparatus monitoring system according to claims 1 to 6, wherein:
the identification information is at least any of an IP address, a MAC address, a serial number of the automatic transaction apparatus (2) and location information of the automatic transaction apparatus (2).
[Claim 8] The automatic transaction apparatus monitoring system according to claims 1 to 7, wherein:
the error information includes the identification information of the automatic transaction apparatus (2) indicating a transmission source of the notification telegram, information indicating an operating state of the automatic transaction apparatus (2), and information indicating that the notification telegram was transmitted from an unregistered automatic transaction apparatus.
[Claim 9] A monitoring apparatus (1) that communicates with an automatic transaction apparatus (2) connected to a network, including:
a communication unit (12) that communicates with the automatic transaction apparatus (2) through the network,
a storage unit (15) that stores configuration information of the automatic transaction apparatus (2) including identification information of the automatic transaction apparatus (2) in advance,
a temporary storage unit (19) that temporarily stores a notification telegram including the identification information and cash information transmitted from the automatic transaction apparatus (2), and
a control unit (11) that controls the monitoring apparatus (1),
wherein the control unit (11) performs collation between the identification information stored in the storage unit (15) and the identification information included in the notification telegram stored in the temporary storage unit (19),
stores at least a part of the notification telegram stored in the temporary storage unit (19) as status information into a first area of the storage unit (15) if the collation matches, and stores at least a part of the notification telegram stored in the temporary storage unit (19) as error information into a second area of the storage unit (15) if the collation does not match.
[Claim 10] The monitoring apparatus (1) according to claim 9, wherein: the monitoring apparatus (1) is further connected to a host device (3) through the network, and
the control unit (11) transmits a notification of storing of the status information to the host device (3) and stores the status information into the storage unit (15).
[Claim 11] The monitoring apparatus (1) according to claim 9, wherein:
the monitoring apparatus (1) is further connected to the host device (3) through the network, and
the control unit (11) transmits a notification of storing of the error information to the host device (3) and stores the error information into the storage unit (15).
[Claim 12] The monitoring apparatus (1) according to claim 10 or 11, wherein:
the control unit (11) deletes the error information stored in the storage unit (15) only when receiving an instruction from the host device (3).
[Claim 13] The monitoring apparatus (1) according to claims 9 to 12, wherein:
the notification telegrams are transmitted from the automatic transaction apparatus (2) at prescribed time intervals, and
the control unit (11), when not receiving the notification telegram for a
predetermined number of times, determines that the automatic transaction apparatus (2) is not operating.
[Claim 14] The monitoring apparatus (1) according to claims 9 to 13, wherein:
the configuration information includes the identification information for identifying the automatic transaction apparatus (2), information showing a location where the automatic transaction apparatus (2) is installed, and information showing an operating state of the automatic transaction apparatus (2).
[Claim 15] The monitoring apparatus (1) according to claims 9 to 14, wherein:
the identification information is at least any of an IP address, a MAC address, a serial number of the automatic transaction apparatus (2), and location information of the automatic transaction apparatus (2).
[Claim 16] The monitoring apparatus (1) according to claims 9 to 15, wherein:
the error information is identification information of the automatic transaction apparatus (2) indicating a transmission source of the notification telegram, information indicating an operating state of the automatic transaction apparatus (2), and information indicating that the notification telegram was transmitted from an unregistered automatic transaction apparatus.
[Claim 17] A host device (3) that communicates with an automatic transaction apparatus (2) and a monitoring apparatus (1) through a network,
wherein the host device (3) includes:
a communication unit (32) that communicates with the automatic transaction apparatus (2) and the monitoring apparatus (1) through the network,
a storage unit (35) that previously stores configuration information of the automatic transaction apparatus (2) including identification information, and
a control unit (31) that controls the host device (3),
wherein the control unit (31) performs collation between identification information included in a notification telegram transmitted by the monitoring apparatus (1) from the automatic transaction apparatus (2) and identification information stored by the automatic transaction apparatus (2), refers to status information to receive a notification of storing as the status information the notification telegram if the collation matches, and stores into a first area of the storage unit (35), and
refers to error information to receive a notification of storing as the error information the notification telegram if the collation does not match, and stores into a second area of the storage unit (35).
[Claim 18] The host device (3) according to claim 17, wherein:
the control unit (31) transmits a notification of instructing deletion of the error information stored in the monitoring apparatus (1).
[Claim 19] A monitoring method of an automatic transaction apparatus monitoring system including an automatic transaction apparatus (2) connected to a network, and a monitoring apparatus (1) connected to the network,
wherein: the automatic transaction apparatus (2) includes:
a first communication unit (27) that communicates with the monitoring apparatus (1) through the network,
a first storage unit (28) that stores cash information held by the automatic transaction apparatus (2), and
a first control unit (21) that communicates a notification telegram including identification information and the cash information to the monitoring apparatus (1),
wherein the monitoring apparatus (1) includes:
a second communication unit (12) that communicates with the automatic transaction apparatus (2) through the network,
a second storage unit (1 ) that previously stores configuration information of the automatic transaction apparatus (2) including the identification information, a temporary storage unit (19) that temporarily stores the notification telegram, and a second control unit (11) that controls the monitoring apparatus (1),
wherein the method includes the steps of:
by the second control unit, performing collation between identification information of the notification telegram stored in the temporary storage unit (19) and identification information stored in the second storage unit (15),
by the second control unit, storing at least a part of the notification telegram stored in the temporary storage unit (19) as status information into a first area of the second storage unit (15) if the collation matches, and
by the second control unit, storing at least a part of the notification telegram stored in the temporary storage unit (19) as error ATM information into a second area of the second storage unit (15) if the collation does not match.
PCT/JP2015/085900 2015-01-15 2015-12-16 Automatic transaction apparatus monitoring system, monitoring apparatus, host device, and monitoring method of an automatic transaction apparatus monitoring system WO2016114083A1 (en)

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Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS61194564A (en) * 1985-02-23 1986-08-28 Hitachi Ltd Supervisory system for automatic transaction device
JPH11312204A (en) * 1998-04-30 1999-11-09 Fujitsu Support & Service Kk Automatic machine monitoring device
JP2007172443A (en) * 2005-12-26 2007-07-05 Oki Electric Ind Co Ltd Automatic transaction device monitoring system and automatic transaction device

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS61194564A (en) * 1985-02-23 1986-08-28 Hitachi Ltd Supervisory system for automatic transaction device
JPH11312204A (en) * 1998-04-30 1999-11-09 Fujitsu Support & Service Kk Automatic machine monitoring device
JP2007172443A (en) * 2005-12-26 2007-07-05 Oki Electric Ind Co Ltd Automatic transaction device monitoring system and automatic transaction device

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