WO2016019791A1 - 一种网页的用户反馈的收集处理方法及装置 - Google Patents

一种网页的用户反馈的收集处理方法及装置 Download PDF

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Publication number
WO2016019791A1
WO2016019791A1 PCT/CN2015/084300 CN2015084300W WO2016019791A1 WO 2016019791 A1 WO2016019791 A1 WO 2016019791A1 CN 2015084300 W CN2015084300 W CN 2015084300W WO 2016019791 A1 WO2016019791 A1 WO 2016019791A1
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Prior art keywords
feedback
information
user
webpage
page
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Ceased
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PCT/CN2015/084300
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English (en)
French (fr)
Inventor
郑南
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Alibaba Group Holding Ltd
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Alibaba Group Holding Ltd
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Priority to US15/501,665 priority Critical patent/US20170220671A1/en
Publication of WO2016019791A1 publication Critical patent/WO2016019791A1/zh
Anticipated expiration legal-status Critical
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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/332—Query formulation
    • G06F16/3325—Reformulation based on results of preceding query
    • G06F16/3326—Reformulation based on results of preceding query using relevance feedback from the user, e.g. relevance feedback on documents, documents sets, document terms or passages
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/338—Presentation of query results
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/958—Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking

Definitions

  • the present application relates to the field of web technologies, and specifically relates to a method for collecting user feedback of a web page and a method for processing user feedback of a web page.
  • the present application relates to a collection device for user feedback of a web page, a processing device for user feedback of the web page, and a collection processing system for user feedback of the web page.
  • the user feedback function mainly includes two steps: one is the collection of feedback information of the user; the other is to process the feedback information of the collected users.
  • the collection of user feedback of a webpage is mainly by means of user description (including text description and other descriptions), user description and image description (screenshot).
  • the feedback processing personnel sorts and classifies the aggregated user feedback, and further distributes and processes the type of feedback information of the user, for example, filtering invalid feedback information, and targeting online problems.
  • the feedback information is forwarded to the developer for processing, the feedback information for the new demand is forwarded to the product personnel for processing, and the feedback information for the search usage problem is forwarded to the search technician for processing.
  • the person receiving the feedback information processes the feedback information, and returns the processing result generated by the processing to the feedback processing personnel.
  • the feedback processor will receive the result of the user feedback and then reply to the user.
  • the collection method of the user feedback of the above existing webpage has high requirements on the user, not only to ensure that the content of the user feedback is not ambiguous, the description is accurate, but also to obtain the correct image description (screenshot) through the tools provided by the website, The user's requirements are high; and the feedback information received is poorly targeted, which is not conducive to the user's targeted feedback on an element in the webpage.
  • the processing method of the user feedback of the webpage provided by the above prior art requires more communication in the process of user feedback, the process is complicated, and the processing efficiency is low.
  • the present invention provides a method for collecting user feedback of a webpage and a method for processing user feedback of a webpage, so as to solve the problem of high user requirements, poor pertinence, and low processing efficiency existing in the prior art.
  • the present application relates to a collection device for user feedback of a web page, a processing device for user feedback of the web page, and a collection processing system for user feedback of the web page.
  • the application provides a method for collecting user feedback of a webpage, including:
  • the feedback information input by the user is obtained through the information feedback interface, and the on-site information when the feedback information is obtained is collected.
  • the obtaining a feedback operation instruction for the current webpage includes:
  • the operation instruction triggers the feedback action or the feedback identifier preset by the webpage, determining the operation instruction as a feedback operation instruction sent by the user for the current webpage, and acquiring the feedback operation instruction.
  • the loading and displaying the feedback page corresponding to the webpage based on the feedback operation instruction includes:
  • the data resource includes:
  • the data resource corresponding to the element to be fed back includes: text data and multimedia data;
  • the background data resources include: a script and a hyperlink.
  • the obtaining, by using the feedback operation instruction, the data resource required to load the feedback page may be implemented by any one of the following methods:
  • the data resources required to load the feedback page are jointly obtained based on the web server and the local memory storage.
  • the obtaining, by the web server, the data resources required to load the feedback page includes:
  • the loading the data resource to generate the feedback page includes:
  • the obtaining, by the user, the feedback input sent by the element to be fed back in the feedback page includes:
  • the input triggers the feedback action or the feedback identifier preset by the element to be fed back
  • the input is determined as a feedback input by the user for the element to be fed back in the feedback page, and the feedback input is obtained.
  • the feedback information collection interface includes:
  • a feedback information collection page for collecting user feedback information based on a web page
  • the feedback information collection page may be implemented by any one of the following methods:
  • the feedback information collection page is loaded and displayed based on the feedback page or the current web page.
  • the feedback information includes:
  • Text information image information, and/or video information.
  • the on-site information includes:
  • User ID feedback time
  • user operating system information user operating system information
  • browser information user operating system information
  • the feedback information and the live information are submitted to the feedback processing end.
  • the submitting the feedback information and the field information to the feedback processing end includes:
  • the feedback information collection interface is closed.
  • the closing the feedback information collection interface includes:
  • the feedback information collecting interface is closed.
  • the application provides a collection device for user feedback of a webpage, including:
  • An operation instruction acquisition unit configured to acquire a feedback operation instruction sent by the user for the current webpage
  • a feedback page loading unit configured to load and display a feedback page corresponding to the webpage based on the feedback operation instruction
  • a feedback input obtaining unit configured to acquire a feedback input sent by the user for the element to be fed back in the feedback page
  • An interface generating unit configured to generate a feedback information collection interface by combining the to-be-feedback element and the feedback input
  • the feedback collecting unit is configured to obtain feedback information input by the user through the information feedback interface, and collect field information when the feedback information is obtained.
  • the operation instruction acquiring unit includes:
  • An operation instruction receiving subunit configured to receive an operation instruction issued by the user for the webpage
  • the operation instruction determining subunit is configured to determine whether the operation instruction triggers a feedback action or a feedback identifier preset by the webpage;
  • the feedback operation instruction acquisition subunit is configured to determine the operation instruction as a feedback operation instruction sent by the user for the current webpage, and acquire the feedback operation instruction.
  • the feedback input obtaining unit includes:
  • the input receiving subunit is configured to receive an input of the user to the feedback element in the feedback page
  • the input determining unit is configured to determine whether the input triggers a feedback action or a feedback identifier preset by the element to be fed back;
  • the input triggers a feedback action or a feedback identifier preset by the to-be-feedback element, enter a feedback input acquisition sub-unit;
  • a feedback input obtaining sub-unit configured to determine the input as a feedback input sent by the user for the element to be fed back in the feedback page, and obtain the feedback input.
  • the collecting device of the user feedback of the webpage includes:
  • a feedback submitting unit configured to submit the feedback information and the live information to the feedback processing end.
  • the feedback submitting unit includes:
  • the information submission subunit is configured to receive a submission request sent by the user for the feedback information, and submit the feedback information and the site information to the feedback processing end;
  • the interface closes the subunit and is used to close the feedback information collection interface.
  • the application further provides a method for processing user feedback of a webpage, including:
  • the method includes:
  • the format of the feedback information conforms to a preset format standard and/or the feedback information matches the to-be-reported element, determine the most accurate area where the feedback element corresponds to the feedback element, and the area of the area principal.
  • the processing method of the user feedback of the webpage includes:
  • the processing result is sent to the user by mail in combination with the feedback information and the live information.
  • the application further provides a processing device for user feedback of a webpage, including:
  • a feedback receiving unit configured to receive feedback information and site information of the user submitted by the feedback collecting end
  • a feedback processing determining unit configured to determine a most accurate area where the element to be fed back corresponding to the feedback information is located, and a region responsible person of the area;
  • the feedback result obtaining unit is configured to obtain a processing result of the feedback information corresponding to the element to be fed back by the person in charge of the area.
  • the processing device for the user feedback of the webpage includes:
  • a feedback determining unit configured to determine whether the format of the feedback information conforms to a preset format standard and/or whether the feedback information matches the to-be-feedback element
  • the feedback processing determination unit is entered.
  • the processing device for the user feedback of the webpage includes:
  • a result feedback unit configured to send the processing result to the user by mail in combination with the feedback information and the site information.
  • the application further provides a collection processing system for user feedback of a webpage, including:
  • a feedback collection end comprising a collection device for user feedback of a web page as described above;
  • the feedback processing terminal includes processing means for user feedback of the web page as described above.
  • the collection method of the user feedback of the webpage provided by the application has low requirements on the user, is convenient and simple to operate, and is highly targeted.
  • the method for collecting the user feedback of the webpage includes: obtaining a feedback operation instruction for the current webpage; loading and displaying a feedback page corresponding to the webpage based on the feedback operation instruction; and acquiring a to-be-reviewed element of the user for the feedbackpage Sending a feedback input; generating a feedback information collection interface in combination with the to-be-feedback element and the feedback input;
  • the feedback information input by the user is obtained through the information feedback interface, and the on-site information when the feedback information is obtained is collected.
  • the method for collecting the user feedback of the webpage the user enters the feedback page corresponding to the webpage through the preset feedback identifier in the webpage, and the user may feed back the feedback element in the feedback page, and collect the feedback corresponding to the to-be-feedback element.
  • the page collects feedback information input by the user, and the operation is simple and targeted.
  • the processing method of the user feedback of the webpage provided by the application is simple in process and high in processing efficiency.
  • the method for processing user feedback of the webpage includes: receiving feedback information submitted by the user, and receiving the feedback information to obtain the live information when the feedback information is obtained; determining the validity of the feedback information; The feedback information is determined as valid feedback information, determining an element in the webpage corresponding to the feedback information; determining a minimum area where the element is located, and an administrator preset in the area; acquiring the feedback information of the administrator by the administrator Processing the result; transmitting the processing result to the user in a specific manner.
  • the processing method of the user feedback of the webpage performs unified filtering on the feedback information and the site information submitted by the user, and determines an element corresponding to the feedback information after the filtering, and an administrator corresponding to the element, and the feedback information Sending to the administrator for processing, returning the processing result to the user, the processing method of the user feedback of the webpage of the application simplifies the processing flow, and sets the administrator corresponding to the area according to the area where the element in the feedback page is located, When user feedback occurs on an element of the feedback page, the feedback information submitted by the user is sent to the corresponding administrator for processing, so that the processing of the user feedback is more efficient.
  • FIG. 1 is a flowchart of a method for collecting user feedback of a webpage according to a first embodiment of the present application
  • FIG. 2 is a schematic diagram of a device for collecting user feedback of a webpage according to a second embodiment of the present application
  • FIG. 3 is a flowchart of a processing method of user feedback of a webpage according to a third embodiment of the present application.
  • FIG. 4 is a schematic diagram of a processing device for user feedback of a webpage according to a fourth embodiment of the present application.
  • FIG. 5 is a schematic diagram of a collection processing system for user feedback of a webpage according to a fifth embodiment of the present application.
  • the present invention provides a method for collecting user feedback of a webpage and a method for processing user feedback of a webpage, so as to solve the problem of high user requirements, poor pertinence, and low processing efficiency existing in the prior art.
  • the present application relates to a collection device for user feedback of a web page, a processing device for user feedback of the web page, and a collection processing system for user feedback of the web page.
  • the collection method of the user feedback of the webpage is implemented as follows:
  • FIG. 1 it is a flowchart of a method for collecting user feedback of a webpage provided by this embodiment.
  • the user's feedback on the products in the shopping website is taken as an example for description.
  • the method for collecting user feedback of the webpage includes the following steps:
  • the most convenient way for users to find the target product is to search through the search engine provided by the shopping website.
  • the search result page is generated based on the search engine search, and then the product in the search page is browsed to find the target product to be purchased.
  • the current webpage includes a search result page. The steps for the user to provide feedback on the search results page are as follows:
  • the operation instruction refers to an operation performed on a webpage (ie, a result search page) by a peripheral device such as a mouse, a keyboard, and a terminal, and includes: a click operation, an input operation, and the like.
  • the receiving an operation instruction for the webpage includes not only passively receiving an operation instruction issued by the user for the result search page, but also including actively acquiring other operations than the operation instruction issued by the user.
  • An instruction for example, when the mouse arrow stays on an area corresponding to an item in the result search page, obtaining a time when the mouse arrow stays on the area corresponding to the item, and if the mouse arrow stays on the area corresponding to the item When a certain value is reached, it indicates that the user has a high degree of interest in the product, and the event that the mouse arrow stays on the corresponding area of the product reaches a certain value is recognized as an operation on the product.
  • the command is similar to this, and other actions can be set as the operation command, which is not limited herein.
  • the following steps and the following embodiments are described by taking an operation instruction issued by the user for the webpage as an example.
  • the purpose of determining the operation instruction input by the user for the webpage is to filter and standardize the operation instruction issued by the user, and if the operation instruction issued by the user triggers the feedback action or feedback of the webpage preset Identifying, the operation instruction is determined as a feedback operation instruction sent by the user for the current webpage, and acquiring the feedback operation instruction;
  • the web page (result search page) provides an interface for a user to browse an item
  • the feedback page corresponding to the result search page provides an interface for providing feedback to the user for the result search page
  • the first is the product information in the result search page, including: the picture, title, price, and description information of the product;
  • the second is information related to the function of the result search page, which is called function information, including: navigation area, sorting function, brand navigation in the navigation area, brand information, and sales order;
  • the product information and the function information in the result search page are collectively referred to as an element
  • the feedback page includes the following two parts:
  • the first is the product information in the feedback page, including: a picture, a title, a price, and a description information of the product;
  • the second is the function information in the feedback page, including: navigation area, sorting function, brand navigation in the navigation area, brand information, and sales order;
  • the product information and the function information in the feedback page are referred to as a to-be-feedback element
  • any one of the elements in the result search page when the user triggers the element by an interactive action, the user enters the detailed view page or the purchase page corresponding to the element; and any one of the feedback pages is a feedback element, when the user triggers the to-be-received element by an interaction action, generating a feedback information collection interface corresponding to the to-be-reported element;
  • the interaction may be implemented in any one of the following ways: a mouse action for a PC terminal, or a touch screen touch action for a mobile terminal; wherein the mouse action of the PC terminal can be set to a click, a double click, or the like
  • the touch action may be set to a click, a slide, or the like; in addition, the interaction may be implemented by using the mouse action and other actions besides the touch action, which are not limited herein.
  • the loading and displaying the feedback page corresponding to the webpage based on the feedback operation instruction includes the following two steps:
  • the data resource is downloaded and retrieved by the browser from the web server, and is used for creating, loading, and displaying the feedback page, including: text data, multimedia data, and script and hyperlink data;
  • the data resources are divided into two categories:
  • One type is a data resource corresponding to the element to be fed back in the feedback page
  • the other type is the background data resource required to load the feedback page
  • the data resource corresponding to the element to be fed back includes: text data, multimedia data, and the like;
  • the background data resources include: scripts, hyperlinks, and the like.
  • the data resource may also be read from the local memory storage, or may be partially obtained from the web server, and partially read from the local memory storage; the browser obtains the obtained from the web server.
  • the background data resource corresponding to the feedback element is not limited herein.
  • the data resource is loaded, and the feedback page is generated by creating a new webpage in a webpage window where the current webpage (ie, the result searchpage) is located, and loading the new webpage based on the new webpage.
  • the data resource generates a feedback page corresponding to the result search page.
  • the element to be fed back refers to an element that supports user feedback in the feedback page generated in the above step S102, and the element to be fed back includes characters, images, and the like in the feedback page;
  • the feedback input refers to an input of the user for the element to be fed back, and the input refers to an operation performed by the user on the element to be fed back through a peripheral device such as a mouse, a keyboard, and a terminal, including: a click operation, an input operation, and the like. .
  • the obtaining, by the user, the feedback input sent by the to-be-feedback element in the feedback page includes: first receiving an input of the user to the feedback element in the feedback page, and receiving the to-be-reviewed element of the user for the feedback page After the input, the input is judged, and it is determined whether the input triggers a feedback action or a feedback identifier preset by the element to be fed back;
  • the input triggers the feedback action or the feedback identifier preset by the element to be fed back, the input is determined as a feedback input by the user for the element to be fed back in the feedback page, and the feedback input is obtained;
  • the elements to be fed back in the feedback page include:
  • the product information in the feedback page includes: a picture, a title, a price, and a description information of the product;
  • the function information in the feedback page includes: a navigation area, a sorting function, brand navigation in the navigation area, brand information, and sales order;
  • the mouse moves to the picture of the product, and the picture of the product is selected;
  • the mouse moves to the title of the item, and the title of the item is selected;
  • the mouse moves to the price of the item, and the price of the item is selected
  • the mouse moves to a certain product brand, and the current product brand is selected;
  • the feedback action or the feedback identifier refers to a click operation of the user, that is, the user wants to perform a click operation for any one of the product information and the function information, for example, the user is interested in the product in the feedback page.
  • the click operation triggers the preset feedback operation, and the click operation is confirmed as It is a feedback input by the user for the product or navigation in the feedback page, and acquires the click action sent by the user.
  • the elements to be fed back and the feedback action or the feedback identifier described in this step may be implemented in other manners, which is not limited herein.
  • S104 Generate a feedback information collection interface by combining the to-be-feedback element and the feedback input.
  • the feedback information collection interface is used to collect feedback information of the user.
  • the feedback information includes one or more kinds of feedback information, such as feedback information of a text type, and feedback information of an image type.
  • the feedback information of the text class includes: the user-entered product or the description information related to the navigation, or select one or more feedback options from the feedback options provided by the webpage as the feedback information;
  • the feedback information of the image class includes: the user takes a screenshot of the product or navigation that needs feedback, uses the screenshot as the feedback information, or the user draws the product or the navigation area that needs feedback through the mouse, and uses the webpage after the painting as the painting Feedback;
  • it also includes feedback information combined with text and feedback information of the image class and integrated feedback information, as well as video or action as feedback information.
  • the feedback information collection interface also includes a plurality of: a feedback information collection interface for providing feedback information input of a user character class, a feedback information collection interface for inputting feedback information of a user image class, and a video or an action as a feedback information input. Feedback information collection interface.
  • the shopping website collects feedback information input by the user through a webpage window
  • the specific information of the feedback information collection interface is a webpage window; and the webpage window is referred to as a feedback information collection page;
  • the feedback information input by the user is a text type feedback information.
  • the feedback information collection page is implemented as follows:
  • the feedback information collection interface can also be implemented by methods other than the embodiment, such as:
  • Creating a new webpage window creating a new webpage according to the webpage window, loading and displaying the feedback information collection page based on the new webpage, and using the feedback information collection page as the feedback information collection interface;
  • the feedback page or the current webpage loading webpage is used as the feedback information collection page
  • the feedback information collection page is used as the feedback information collection interface, which is not limited herein.
  • S105 Acquire feedback information input by the user through the information feedback collection interface, and collect site information when the feedback information is obtained.
  • the site information includes user information when obtaining feedback information input by the user and environment information of the page.
  • the user information includes the user ID and the time of the feedback information input by the user.
  • the environmental information of the page includes user operating system information and/or browser information.
  • the step is to obtain feedback information input by the user based on the feedback information collection interface, and collect field information when the feedback information is obtained.
  • the site information includes a user ID, a feedback time, user operating system information, and browser information.
  • the feedback information and the site information are submitted to the feedback processing end.
  • the feedback processing end is configured to receive and process the feedback information.
  • the window for collecting the feedback information is automatically closed; that is, the result search page corresponding to the feedback page is displayed.
  • closing of the feedback information collection interface can also be implemented as follows:
  • the feedback information collecting interface is closed.
  • the collection device of the user feedback of the webpage is implemented as follows:
  • a method for collecting user feedback of a webpage is provided.
  • the present application further provides a device for collecting user feedback of a webpage.
  • FIG. 2 a schematic diagram of a collection device for user feedback of a webpage according to the embodiment is shown.
  • the device for collecting user feedback of a webpage described in the present application includes:
  • the operation instruction acquiring unit 201 is configured to acquire a feedback operation instruction for the current webpage
  • the feedback page loading unit 202 is configured to load and display a feedback page corresponding to the webpage based on the feedback input;
  • the feedback input obtaining unit 203 is configured to acquire a feedback input sent by the user for the element to be fed back among the feedback pages;
  • the interface generating unit 204 is configured to generate a feedback information collection interface by combining the to-be-feedback element and the feedback input;
  • the feedback collecting unit 205 is configured to obtain feedback information input by the user through the information feedback interface, and collect field information when the feedback information is obtained.
  • the operation instruction acquiring unit 201 includes:
  • An operation instruction receiving subunit configured to receive an operation instruction for the webpage
  • the operation instruction determining subunit is configured to determine whether the operation instruction triggers a feedback action or a feedback identifier preset by the webpage;
  • the feedback operation instruction acquisition subunit is configured to determine the operation instruction as a feedback operation instruction sent by the user for the current webpage, and acquire the feedback operation instruction.
  • the feedback input obtaining unit 203 includes:
  • the input receiving subunit is configured to receive an input of the user to the feedback element in the feedback page
  • the input determining unit is configured to determine whether the input triggers a feedback action or a feedback identifier preset by the element to be fed back;
  • the input triggers a feedback action or a feedback identifier preset by the to-be-feedback element, enter a feedback input acquisition sub-unit;
  • a feedback input obtaining sub-unit configured to determine the input as a feedback input sent by the user for the element to be fed back in the feedback page, and obtain the feedback input.
  • the collecting device of the user feedback of the webpage includes:
  • a feedback submitting unit configured to submit the feedback information and the live information to the feedback processing end.
  • the feedback submitting unit includes:
  • the information submission subunit is configured to receive a submission request sent by the user for the feedback information, and submit the feedback information and the site information to the feedback processing end;
  • the interface closes the subunit and is used to close the feedback information collection interface.
  • the processing method of the user feedback of the webpage is implemented as follows:
  • FIG. 3 it is a flowchart of a processing method of user feedback of a webpage provided by this embodiment.
  • the feedback processing end in the embodiment corresponds to the feedback collection end in the embodiment of the user feedback collection method, and the embodiment of the collection method of the user feedback of the web page is read in this embodiment.
  • S301 Receive feedback information and site information of the user submitted by the feedback collector.
  • the site information includes: a user ID, a feedback time, user operating system information, and browser information.
  • the feedback collector After receiving the feedback information and the field information submitted by the feedback collector, determining whether the format of the feedback information conforms to a preset format standard and/or whether the feedback information matches the to-be-reported element;
  • the format of the feedback information conforms to a preset format standard and/or the feedback information matches the to-be-reported element, determine the most accurate area where the feedback element corresponds to the feedback element, and the area of the area principal;
  • the format of the feedback information conforms to a preset format standard and/or the feedback information does not match the to-be-reported element, it is determined that the feedback information is invalid.
  • the validity of the feedback information is determined, for example, determining whether the user input is empty, or determining whether the format of the feedback information input by the user is correct. ;
  • the feedback information is determined to be invalid feedback information, and no processing is performed;
  • the most accurate area in which the feedback element corresponding to the feedback information is located, and the area responsible person of the area are determined.
  • the information to be fed back corresponding to the feedback information is first determined; secondly, the most accurate area where the element to be fed back is located is determined; and the area responsible person of the area is finally determined.
  • the person in charge of the area specified for the overall page of the web page is A;
  • the person in charge of the area designated for the navigation area is B;
  • the person in charge of the area specified for the sort function is C;
  • the person in charge of the area designated for the product brand in the navigation area is D;
  • the person in charge of the designated area for the commodity information is E;
  • the person in charge of the designated area for the sales sorting function is F;
  • the product brand first has an independent area responsible person who is D;
  • the brand of the product is within the scope of the navigation area, and the person in charge of the area may also be B; finally, the person in charge of the area designated by the entire page of the web page is A or the person in charge of the area of the product brand;
  • the principle of the feedback processing end in determining the person in charge of the area corresponding to the element to be fed back is a more accurate priority of the person in charge, that is, the person in charge of the area corresponding to the above-mentioned commodity brand has D, B, and A.
  • a more accurate regional leader priority principle is determined, that is, the regional leader D is used as the regional leader of the most accurate region in which the element to be feedback is located.
  • the classification of feedback information is the key to the whole feedback processing process, and is also the bottleneck of improving the efficiency of the feedback processing process. If the feedback information submitted by the feedback collector is received, it cannot be correctly classified. As the service is continually enriched, the risk of error in the processing of the feedback information is higher and higher, causing errors in the feedback processing or untimely processing; determining the most accurate element of the feedback corresponding to the feedback information in this embodiment The area and the method of the regional leader in the area not only improve the processing efficiency of the feedback information, but also process the feedback information more accurately.
  • step S302 after determining the most accurate area in which the feedback information corresponds to the element to be fed back, and the area in charge of the area, the area in charge performs processing on the feedback information corresponding to the element to be fed back, and generates the a processing result of the feedback information corresponding to the feedback element, the feedback processing end acquires a processing result of the feedback information corresponding to the element to be fed back, and combines the feedback information and the scene information to form the processing result in an email manner Sent to the user.
  • the processing device of the user feedback of the webpage is implemented as follows:
  • a processing method for user feedback of a webpage is provided.
  • the present application further provides a processing device for user feedback of a webpage.
  • FIG. 4 a schematic diagram of a processing device for user feedback of a webpage according to the embodiment is shown.
  • the processing device for user feedback of a webpage described in the present application includes:
  • the feedback receiving unit 401 is configured to receive feedback information and site information of the user submitted by the feedback collecting end;
  • the feedback processing determining unit 402 is configured to determine the most accurate area where the feedback element corresponding to the feedback information is located, and the area responsible person of the area;
  • the feedback result obtaining unit 403 is configured to obtain a processing result of the feedback information corresponding to the element to be fed back by the area responsible person.
  • the processing device for the user feedback of the webpage includes:
  • the feedback determining unit 404 is configured to determine whether the format of the feedback information conforms to a preset format standard and/or whether the feedback information matches the to-be-feedback element;
  • the feedback processing determination unit is entered.
  • the processing device for the user feedback of the webpage includes:
  • the result feedback unit 405 is configured to send the processing result to the user by mail in combination with the feedback information and the field information.
  • the collection processing system implementation of the user feedback of the webpage is as follows:
  • a method for collecting user feedback of a webpage and a method for processing user feedback of a webpage are provided, and correspondingly, a collecting device for user feedback of the webpage and a kind of webpage are provided.
  • FIG. 5 a schematic diagram of a collection processing system for user feedback of a webpage according to the embodiment is shown.
  • a collection processing system for user feedback of a webpage described in the present application includes:
  • a feedback collection terminal 501 comprising a collection device of user feedback of a webpage as described above;
  • the feedback processing terminal 502 includes processing means for user feedback of the web page as described above.
  • a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.
  • processors CPUs
  • input/output interfaces network interfaces
  • memory volatile and non-volatile memory
  • the memory may include non-persistent memory, random access memory (RAM), and/or non-volatile memory in a computer readable medium, such as read only memory (ROM) or flash memory.
  • RAM random access memory
  • ROM read only memory
  • Memory is an example of a computer readable medium.
  • Computer readable media including both permanent and non-permanent, removable and non-removable media may be Any method or technique to implement information storage.
  • the information can be computer readable instructions, data structures, modules of programs, or other data.
  • Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read only memory. (ROM), electrically erasable programmable read only memory (EEPROM), flash memory or other memory technology, compact disk read only memory (CD-ROM), digital versatile disk (DVD) or other optical storage, Magnetic tape cartridges, magnetic tape storage or other magnetic storage devices or any other non-transportable media can be used to store information that can be accessed by a computing device.
  • computer readable media does not include non-transitory computer readable media, such as modulated data signals and carrier waves.
  • embodiments of the present application can be provided as a method, system, or computer program product.
  • the present application can take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment in combination of software and hardware.
  • the application can take the form of a computer program product embodied on one or more computer-usable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) including computer usable program code.

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Abstract

一种网页的用户反馈的收集方法，包括：获取针对当前网页的反馈操作指令（S101）；基于该反馈操作指令加载并显示所述网页对应的反馈页面（S102）；获取用户针对所述反馈页面当中待反馈元素发出的反馈输入（S103）；结合所述待反馈元素和所述反馈输入生成反馈信息收集接口（S104）；通过所述信息反馈接口获取用户输入的反馈信息，并收集获取该反馈信息时的现场信息（S105）。另外提供一种网页的用户反馈的处理方法，简化了用户反馈的处理流程，对用户反馈的处理效率更高。

Description

一种网页的用户反馈的收集处理方法及装置 技术领域
本申请涉及Web技术领域，具体涉及一种网页的用户反馈的收集方法和一种网页的用户反馈的处理方法。本申请同时涉及一种网页的用户反馈的收集装置、网页的用户反馈的处理装置和网页的用户反馈的收集处理系统。
背景技术
随着网络通信技术的不断发展，为了获取用户针对网页或者网页当中某些信息的反馈，大部分网站在网页当中都设置有专门的意见反馈功能，根据用户的反馈信息不断完善网站的建设，从而进一步满足用户的需求、提升用户体验。实现用户的意见反馈功能主要包括两个步骤：一是用户的反馈信息收集；二是对收集到的用户的反馈信息进行处理。
现有技术下，网页的用户反馈的收集主要是通过用户描述(包括文字描述和其它描述)、用户描述与图像描述(截图)结合等方式。在现有的用户反馈的处理方法中，由反馈处理人员对汇总的用户反馈进行整理和分类，针对用户的反馈信息的类型进一步分发和处理，比如：过滤无效的反馈信息、针对线上问题的反馈信息转发给开发人员处理、针对新需求的反馈信息转发给产品人员进行处理以及针对搜索使用问题的反馈信息转发给搜索技术人员处理。接收到反馈信息的人员对反馈信息进行处理，将处理生成的处理结果返回给反馈处理人员。反馈处理人员将得到的用户反馈的处理结果后统一回复用户。
上述现有的网页的用户反馈的收集方法，对用户的要求较高，不仅要保证用户反馈的内容没有歧义，描述准确，而且还要通过网站提供的工具获取正确的图像描述(截图)，对用户的要求较高；并且，收到的反馈信息的针对性差，不利于用户针对于网页当中某个元素进行有针对性的反馈。上述现有技术提供的网页的用户反馈的处理方法，对用户反馈的处理过程中需要较多的沟通，过程复杂，并且处理效率低。
发明内容
本申请提供一种网页的用户反馈的收集方法和一种网页的用户反馈的处理方法，以解决现有技术存在的对用户要求高、针对性差和处理效率低的问题。本申请同时涉及一种网页的用户反馈的收集装置、网页的用户反馈的处理装置和网页的用户反馈的收集处理系统。
本申请提供一种网页的用户反馈的收集方法，包括：
获取针对当前网页的反馈操作指令；
基于该反馈操作指令加载并显示所述网页对应的反馈页面；
获取用户针对所述反馈页面当中待反馈元素发出的反馈输入；
结合所述待反馈元素和所述反馈输入生成反馈信息收集接口；
通过所述信息反馈接口获取用户输入的反馈信息，并收集获取该反馈信息时的现场信息。
可选的，所述获取针对当前网页的反馈操作指令，包括：
接收针对所述网页的操作指令；
判断该操作指令是否触发了所述网页预设的反馈动作或者反馈标识；
若所述操作指令触发了所述网页预设的反馈动作或者反馈标识，则将该操作指令确定为用户针对当前的网页发出的反馈操作指令，并获取该反馈操作指令。
可选的，所述基于该反馈操作指令加载并显示所述网页对应的反馈页面，包括：
根据所述反馈操作指令获取加载所述反馈页面所需的数据资源；
加载所述数据资源，生成所述反馈页面。
可选的，所述数据资源包括：
所述反馈页面当中待反馈元素对应的数据资源；以及
后台数据资源；
其中，所述待反馈元素对应的数据资源包括：文本数据和多媒体数据；
所述后台数据资源包括：脚本和超链接。
可选的，所述根据所述反馈操作指令获取加载所述反馈页面所需的数据资源可采用下述任意一种方式实现：
从Web服务器获取加载所述反馈页面所需的数据资源；
或者
基于本地内存存储获取加载所述反馈页面所需的数据资源；
或者
基于Web服务器以及本地内存存储共同获取加载所述反馈页面所需的数据资源。
可选的，所述从Web服务器获取加载所述反馈页面所需的数据资源包括：
保持所述待反馈元素对应的数据资源不变，从Web服务器获取所述后台数据资源；
或者
从Web服务器获取所述待反馈元素对应的数据资源和所述后台数据资源。
可选的，所述加载所述数据资源，生成所述反馈页面包括：
根据所述反馈操作指令创建新网页，并根据该新网页加载所述数据资源，生成所述网页对应的反馈页面；
或者
基于所述网页加载所述数据资源，显示所述网页对应的反馈页面。
可选的，所述获取用户针对所述反馈页面当中待反馈元素发出的反馈输入，包括：
接收所述用户针对所述反馈页面当中待反馈元素的输入；
判断该输入是否触发了所述待反馈元素预设的反馈动作或者反馈标识；
若所述输入触发了所述待反馈元素预设的反馈动作或者反馈标识，则将该输入确定为用户针对所述反馈页面当中待反馈元素发出的反馈输入，并获取该反馈输入。
可选的，所述反馈信息收集接口包括：
基于网页收集用户反馈信息的反馈信息收集页面；
其中，所述反馈信息收集页面可采用下述任意一种方法实现：
根据当前的网页窗口创建新网页，基于该新网页加载并显示所述反馈信息收集页面；
或者
创建一个新的网页窗口，根据该网页窗口创建新网页，并基于该新网页加载并显示所述反馈信息收集页面；
或者
基于所述反馈页面或者当前的网页加载并显示所述反馈信息收集页面。
可选的，所述反馈信息包括：
文字信息、图像信息和/或视频信息。
可选的，所述现场信息包括：
用户ID、反馈时间、用户操作系统信息和/或浏览器信息。
可选的，包括：
将所述反馈信息和现场信息提交至反馈处理端。
可选的，所述将所述反馈信息和现场信息提交至反馈处理端包括：
接收用户针对所述反馈信息发出的提交请求，将所述反馈信息和现场信息提交至所述反馈处理端；
关闭所述反馈信息收集接口。
可选的，所述关闭所述反馈信息收集接口，包括：
将所述反馈信息和现场信息提交至所述反馈处理端之后，关闭所述反馈信息收集接口；
或者
将所述反馈信息和现场信息提交至所述反馈处理端之后；
若获取到用户发出的接口关闭请求，并且该接口关闭请求触发了所述反馈信息收集接口预设的关闭动作或者关闭标识，则关闭所述反馈信息收集接口。
本申请该提供一种网页的用户反馈的收集装置，包括：
操作指令获取单元，用于获取用户针对当前的网页发出的反馈操作指令；
反馈页面加载单元，用于基于该反馈操作指令加载并显示所述网页对应的反馈页面；
反馈输入获取单元，用于获取用户针对所述反馈页面当中待反馈元素发出的反馈输入；
接口生成单元，用于结合所述待反馈元素和所述反馈输入生成反馈信息收集接口；
反馈收集单元，用于通过所述信息反馈接口获取用户输入的反馈信息，并收集获取该反馈信息时的现场信息。
可选的，所述操作指令获取单元，包括：
操作指令接收子单元，用于接收所述用户针对所述网页发出的操作指令；
操作指令判断子单元，用于判断该操作指令是否触发了所述网页预设的反馈动作或者反馈标识；
若所述操作指令触发了所述网页预设的反馈动作或者反馈标识，则进入反馈操作指令获取子单元；
所述反馈操作指令获取子单元，用于将所述操作指令确定为用户针对当前的网页发出的反馈操作指令，并获取该反馈操作指令。
可选的，所述反馈输入获取单元，包括：
输入接收子单元，用于接收所述用户针对所述反馈页面当中待反馈元素的输入；
输入判断子单元，用于判断该输入是否触发了所述待反馈元素预设的反馈动作或者反馈标识；
若所述输入触发了所述待反馈元素预设的反馈动作或者反馈标识，则进入反馈输入获取子单元；
反馈输入获取子单元，用于将所述输入确定为用户针对所述反馈页面当中待反馈元素发出的反馈输入，并获取该反馈输入。
可选的，所述网页的用户反馈的收集装置，包括：
反馈提交单元，用于将所述反馈信息和现场信息提交至反馈处理端。
可选的，所述反馈提交单元包括：
信息提交子单元，用于接收用户针对所述反馈信息发出的提交请求，将所述反馈信息和现场信息提交至所述反馈处理端；
接口关闭子单元，用于关闭所述反馈信息收集接口。
本申请另外提供一种网页的用户反馈的处理方法，包括：
接收反馈收集端提交的用户的反馈信息和现场信息；
确定该反馈信息对应的反馈元素所在的最精确的区域，以及该区域的区域负责人；
获取所述区域负责人对所述待反馈元素对应的反馈信息的处理结果。
可选的，所述接收反馈收集端提交的反馈信息和现场信息之后，包括：
判断所述反馈信息的格式是否符合预设的格式标准和/或所述反馈信息与所述待反馈元素是否相匹配；
若所述反馈信息的格式符合预设的格式标准和/或所述反馈信息与所述待反馈元素相匹配，则确定该反馈信息对应的反馈元素所在的最精确的区域，以及该区域的区域负责人。
可选的，所述网页的用户反馈的处理方法，包括：
结合所述反馈信息和所述现场信息，将所述处理结果以邮件的方式发送至所述用户。
本申请另外提供一种网页的用户反馈的处理装置，包括：
反馈接收单元，用于接收反馈收集端提交的用户的反馈信息和现场信息；
反馈处理确定单元，用于确定该反馈信息对应的待反馈元素所在的最精确的区域，以及该区域的区域负责人；
反馈结果获取单元，用于获取所述区域负责人对所述待反馈元素对应的反馈信息的处理结果。
可选的，所述网页的用户反馈的处理装置，包括：
反馈判断单元，用于判断所述反馈信息的格式是否符合预设的格式标准和/或所述反馈信息与所述待反馈元素是否相匹配；
若所述反馈信息的格式符合预设的格式标准和/或所述反馈信息与所述待反馈元素相匹配，则进入反馈处理确定单元。
可选的，所述网页的用户反馈的处理装置，包括：
结果反馈单元，用于结合所述反馈信息和所述现场信息，将所述处理结果以邮件的方式发送至所述用户。
本申请另外提供一种网页的用户反馈的收集处理系统，包括：
反馈收集端，包括如上所述的网页的用户反馈的收集装置；
反馈处理端，包括如上所述的网页的用户反馈的处理装置。
与现有技术相比，本申请具有以下优点：
本申请提供的网页的用户反馈的收集方法对用户要求低，操作方便简单，并且针对性强。
本申请提供的网页的用户反馈的收集方法，包括：获取针对当前网页的反馈操作指令；基于该反馈操作指令加载并显示所述网页对应的反馈页面；获取用户针对所述反馈页面当中待反馈元素发出的反馈输入；结合所述待反馈元素和所述反馈输入生成反馈信息收集接口；
通过所述信息反馈接口获取用户输入的反馈信息，并收集获取该反馈信息时的现场信息。
所述网页的用户反馈的收集方法，用户通过网页当中预设的反馈标识进入该网页对应的反馈页面，用户可针对反馈页面当中的待反馈元素进行反馈，并通过该待反馈元素对应的反馈收集页面收集用户输入的反馈信息，操作简单，针对性强。
本申请提供的网页的用户反馈的处理方法过程简单，处理效率高。
本申请提供的网页的用户反馈的处理方法，包括：接收用户提交的反馈信息，以及接收所述反馈信息获取该反馈信息时的现场信息；对所述反馈信息的有效性进行判断；若所述反馈信息被判定为有效的反馈信息，则确定该反馈信息对应的网页中的元素；确定该元素所在的最小的区域，以及该区域预设的管理员；获取该管理员对所述反馈信息的处理结果；将所述处理结果以特定方式发送至所述用户。
所述网页的用户反馈的处理方法，对用户提交的反馈信息和现场信息，进行统一的过滤，并确定该过滤之后的反馈信息对应的元素，以及该元素对应的管理员，将所述反馈信息发送至所述管理员进行处理，返回处理结果给用户，本申请的网页的用户反馈的处理方法简化了处理流程，并且根据所述反馈页面中的元素所在的区域设置该区域对应的管理员，当所述反馈页面某个元素发生用户反馈时，将所述用户提交的反馈信息发送给对应的管理员进行处理，使得对用户反馈的处理效率更高。
附图说明
图1是本申请第一实施例提供的一种网页的用户反馈的收集方法处理流程图；
图2是本申请第二实施例提供的一种网页的用户反馈的收集装置示意图；
图3是本申请第三实施例提供的一种网页的用户反馈的处理方法处理流程图；
图4是本申请第四实施例提供的一种网页的用户反馈的处理装置示意图；
图5是本申请第五实施例提供的一种网页的用户反馈的收集处理系统示意图。
具体实施方式
在下面的描述中阐述了很多具体细节以便于充分理解本申请。但是本申请能够以很多不同于在此描述的其它方式来实施，本领域技术人员可以在不违背本申请内涵的情况下做类似推广，因此本申请不受下面公开的具体实施的限制。
本申请提供一种网页的用户反馈的收集方法和一种网页的用户反馈的处理方法，以解决现有技术存在的对用户要求高、针对性差和处理效率低的问题。本申请同时涉及一种网页的用户反馈的收集装置、网页的用户反馈的处理装置和网页的用户反馈的收集处理系统。
所述网页的用户反馈的收集方法实施例如下：
参照图1，其示出了本实施例提供的一种网页的用户反馈的收集方法处理流程图。
本实施例中，以用户针对购物网站当中商品的反馈为例进行说明。
所述一种网页的用户反馈的收集方法包括如下步骤：
S101；获取针对当前网页的反馈操作指令。
在购物网站当中，用户想要找到目标商品，最方便的办法就是通过购物网站提供的搜索引擎搜索。用户输入关键字后基于搜索引擎搜索产生搜索结果页，然后浏览搜索页当中的商品，找到想要购买的目标商品。用户在搜索商品的过程中，发现某一网页存在问题时，则需要针对该网页提出反馈，并且可以通过多种多样的方式针对所述网页提出反馈。本实施例中，所述当前的网页包括搜索结果页。用户针对所述搜索结果页提出反馈的步骤如下：
1)接收针对所述网页的操作指令；
所述操作指令是指通过鼠标、键盘和终端等外设对所述网页(即：结果搜索页)进行的操作，包括：点击操作、输入操作等。
需要说明的是，所述接收针对所述网页的操作指令不仅包括被动接收用户针对所述结果搜索页发出的操作指令，除此之外，还包括主动获取用户发出的操作指令之外的其它操作指令，比如：鼠标箭头在所述结果搜索页中某一商品对应的区域上停留时，获取鼠标箭头在该商品对应的区域上停留的时间，如果鼠标箭头在该商品对应的区域上停留的时间达到某一特定值，则表明用户对所述商品兴趣度较高，将所述鼠标箭头在该商品对应的区域上停留的时间达到某一特定值这一事件认定为对该商品的某种操作指令，与此相类似的，还可以设定其它的动作作为操作指令，在此不作限定。此外，需要说明的是，下述步骤以及下述实施例中，均以接收用户针对所述网页发出的操作指令为例进行说明。
2)判断该操作指令是否触发了所述网页预设的反馈动作或者反馈标识；
在此，对用户针对所述网页输入的操作指令进行判断的目的是为了对用户发出的操作指令进行过滤和规范，如果用户发出的所述操作指令触发了所述网页预设的反馈动作或者反馈标识，则将该操作指令确定为用户针对当前网页发出的反馈操作指令，并获取该反馈操作指令；
如果不进行本步骤的判断，无法确定用户发出的操作指令是否为针对购物网站提出的反馈，此外，无法识别用户发出的操作指令是针对于所述购物网站中具体的某一网页或某一商品提出的反馈，存在明显的缺陷。
S102；基于该反馈操作指令加载并显示所述网页对应的反馈页面。
所述网页(结果搜索页)提供了一种用于用户浏览商品的接口；
所述结果搜索页对应的反馈页面提供了一种用于向用户提供针对该结果搜索页提出反馈的接口；
需要说明的是，所述结果搜索页包括如下两部分的内容：
一是结果搜索页中的商品信息，包括：商品的图片、标题、价格以及描述信息等；
二是与结果搜索页的功能有关的信息，称之为功能信息，包括：导航区、排序功能、导航区中的品牌导航、品牌信息以及销量排序等；
将所述结果搜索页当中的商品信息以及功能信息统称为元素；
所述反馈页面包括如下两部分的内容：
一是所述反馈页面中的商品信息，包括：商品的图片、标题、价格以及描述信息等；
二是所述反馈页面中的功能信息，包括：导航区、排序功能、导航区当中品牌导航、品牌信息以及销量排序等；
为了与上述的搜索结果页区别，将所述反馈页面中的商品信息以及功能信息称之为待反馈元素；
除此之外，针对于所述结果搜索页中的任意一个元素，用户通过交互动作触发该元素时，进入该元素对应的详情查看页面或者购买页面；针对于所述反馈页面中的任意一个待反馈元素，用户通过交互动作触发该待反馈元素时，生成该待反馈元素对应的反馈信息收集接口；
所述交互动作可采用如下任意一种方式实现：针对于PC终端的鼠标动作，或者针对于移动终端的触摸屏触摸动作；其中，所述PC终端的鼠标动作可设定为单击、双击等动作；所述触摸动作可设定为点击、滑动等动作；除此之外，所述交互动作还可以采用所述鼠标动作以及所述触摸动作之外的其它动作实现，在此不作限定。
本实施例中，所述基于该反馈操作指令加载并显示所述网页对应的反馈页面包括如下两步：
1)根据所述反馈操作指令获取加载所述反馈页面所需的数据资源；
所述数据资源由浏览器从Web服务器下载获取，用于创建、加载并显示所述反馈页面，包括：文本数据、多媒体数据以及脚本和超链接数据等；
本实施例中，将所述数据资源分为两类：
一类是所述反馈页面当中待反馈元素对应的数据资源；
另一类是加载所述反馈页面所需的后台数据资源；
其中，所述待反馈元素对应的数据资源包括：文本数据和多媒体数据等；
所述后台数据资源包括：脚本和超链接等。
除此之外，所述数据资源还可以从本地内存存储当中读取，还可以是部分从所述Web服务器获取，部分从本地内存存储当中读取；所述浏览器从Web服务器获取得到所述待反馈元素对应的后台数据资源，在此不作限定。
2)加载所述数据资源，生成所述反馈页面。
本实施例中，加载所述数据资源，生成所述反馈页面是在当前的网页(即：结果搜索页)所在的网页窗口当中创建一个新网页，并基于该新网页加载所述 数据资源，生成所述结果搜索页对应的反馈页面。
除此之外，还可以采用其它的实现方式，比如基于所述结果搜索页加载所述数据资源，以所述结果搜索页对应的反馈页面覆盖所述结果搜索页，本实施例不做限定。
S103；获取用户针对所述反馈页面当中待反馈元素发出的反馈输入。
所述待反馈元素是指上述步骤S102中生成的所述反馈页面当中支持用户反馈的元素，所述待反馈元素包括所述反馈页面当中的文字、图像等；
所述反馈输入是指用户针对于所述待反馈元素的输入，所述输入是指用户通过鼠标、键盘和终端等外设对所述待反馈元素进行的操作，包括：点击操作、输入操作等。
所述获取用户针对所述反馈页面当中待反馈元素发出的反馈输入包括：首先接收所述用户针对所述反馈页面当中待反馈元素的输入，接收到所述用户针对所述反馈页面当中待反馈元素的输入之后，对该输入进行判断，判断该输入是否触发了所述待反馈元素预设的反馈动作或者反馈标识；
若所述输入触发了所述待反馈元素预设的反馈动作或者反馈标识，则将该输入确定为用户针对所述反馈页面当中待反馈元素发出的反馈输入，并获取该反馈输入；
若所述输入没有触发所述待反馈元素预设的反馈动作或者反馈标识，则不作任何处理。
结合上述步骤S102，所述反馈页面当中待反馈元素包括：
所述反馈页面中的商品信息，包括：商品的图片、标题、价格以及描述信息等；
所述反馈页面中的功能信息，包括：导航区、排序功能、导航区当中品牌导航、品牌信息以及销量排序等；
此外，对于所述反馈页面中的商品信息，当鼠标移动到不同的待反馈元素之上时，会出现不同的选中效果：
鼠标移动到商品的图片上，商品的图片选中；
鼠标移动到商品的标题上，商品的标题选中；
鼠标移动到商品的价格上，商品的价格选中；
鼠标移动到空白区域上，整个商品选中；
对于所述反馈页面中的功能信息，当鼠标移动到不同的区域之上时，也会出现不同的选中效果：
鼠标移动到某个商品品牌上，当前商品品牌选中；
鼠标移动到导航区的空白区域上，整个品牌导航区选中。
所述反馈动作或者反馈标识是指用户的点击操作，即：用户想要针对所述商品信息和所述功能信息当中的任意一项发出点击操作，例如：用户针对所述反馈页面当中的商品的图片、标题、价格、空白区域或者导航区、排序功能、商品品牌导航、商品信息、销量排序任意一项发出点击操作时，该点击操作会触发预设的反馈操作，则该点击操作被确认为是用户针对所述反馈页面当中的商品或者导航发出的反馈输入，并获取用户发出的所述点击动作。除此之外，本步骤当中所述的待反馈元素以及反馈动作或者反馈标识还可以采用其它的方式实现，本实施例在此不作限定。
S104；结合所述待反馈元素和所述反馈输入生成反馈信息收集接口。
所述反馈信息收集接口用于收集用户的反馈信息。
所述反馈信息包括一种或多种反馈信息，例如文字类的反馈信息、图像类的反馈信息。
文字类的反馈信息，包括：用户输入的商品或者导航有关的描述信息，或者是从网页提供的反馈选项中选取其中一个或多个反馈选项作为反馈信息；
图像类的反馈信息，包括：用户对需要反馈的商品或者导航进行截图，将截图作为反馈信息，或者用户通过鼠标涂画出需要反馈的商品或者导航的区域，将所述涂画之后的网页作为反馈信息；
除此之外，还包括结合文字类的反馈信息和图像类的反馈信息与一体的反馈信息，以及视频或者动作作为反馈信息。
对应上述反馈信息，所述反馈信息收集接口也包括多种：提供用户文字类的反馈信息输入的反馈信息收集接口、用户图像类的反馈信息输入的反馈信息收集接口以及视频或者动作作为反馈信息输入的反馈信息收集接口。
需要说明的是，本实施例中，所述购物网站通过网页窗口收集用户输入的反馈信息；
即：所述反馈信息收集接口的具体体现为一个网页窗口；并且将该网页窗口称之为反馈信息收集页面；
此外，所述用户输入的反馈信息为文字类的反馈信息。
所述反馈信息收集页面的实现方式如下：
根据当前的网页窗口创建新网页，基于该新网页加载并显示所述反馈信息收集页面，将该反馈信息收集页面作为所述反馈信息收集接口。
除此之外，所述反馈信息收集接口还可以通过本实施例之外的方法实现，比如：
创建新网页窗口，根据该网页窗口创建新网页，基于该新网页加载并显示所述反馈信息收集页面，将该反馈信息收集页面作为所述反馈信息收集接口；
或者基于所述反馈页面或者当前的网页加载网页作为所述反馈信息收集页面，将该反馈信息收集页面作为所述反馈信息收集接口，在此不作限定。
S105；通过所述信息反馈收集接口获取用户输入的反馈信息，并收集获取该反馈信息时的现场信息。
所述现场信息包括获取用户输入的反馈信息时的用户信息及页面的环境信息。用户信息包括用户ID和用户输入的反馈信息的时间。页面的环境信息包括用户操作系统信息和/或浏览器信息。
结合所述待反馈元素和所述反馈输入生成所述反馈信息收集接口之后，本步骤基于所述反馈信息收集接口获取用户输入的反馈信息，并收集获取该反馈信息时的现场信息。本实施例中，所述现场信息包括用户ID、反馈时间、用户操作系统信息以及浏览器信息。
获取到所述反馈信息以及获取到所述获取该反馈信息时的现场信息之后，将所述反馈信息和现场信息提交至反馈处理端。
其中，所述将所述反馈信息和现场信息提交至反馈处理端包括如下两个步骤：
接收用户针对所述反馈信息发出的提交请求，将所述反馈信息和现场信息提交至所述反馈处理端；
其中，所述反馈处理端用于接收和处理所述反馈信息。
关闭所述反馈信息收集接口；
本实施例中，将所述反馈信息和现场信息提交至所述反馈处理端之后，自动关闭所述反馈信息收集的窗口；即：显示与该反馈页面相对应的结果搜索页。
除此之外，关闭所述反馈信息收集接口还可以通过如下方式实现：
将所述反馈信息和现场信息提交至所述反馈处理端之后；
若获取到用户发出的接口关闭请求，并且该接口关闭请求触发了所述反馈信息收集接口预设的关闭动作或者关闭标识，则关闭所述反馈信息收集接口。
所述网页的用户反馈的收集装置实施例如下：
在上述的实施例中，提供了一种网页的用户反馈的收集方法，与之相对应的，本申请还提供了一种网页的用户反馈的收集装置。
由于装置实施例基本相似于方法实施例，所以描述得比较简单，相关的部分请参见方法实施例的对应说明即可。下述描述的装置实施例仅仅是示意性的。
参照图2，其示出了根据本实施例提供的一种网页的用户反馈的收集装置示意图。
本申请所述的一种网页的用户反馈的收集装置，包括：
操作指令获取单元201，用于获取针对当前网页的反馈操作指令；
反馈页面加载单元202，用于基于该反馈输入加载并显示所述网页对应的反馈页面；
反馈输入获取单元203，用于获取用户针对所述反馈页面当中待反馈元素发出的反馈输入；
接口生成单元204，用于结合所述待反馈元素和所述反馈输入生成反馈信息收集接口；
反馈收集单元205，用于通过所述信息反馈接口获取用户输入的反馈信息，并收集获取该反馈信息时的现场信息。
可选的，所述操作指令获取单元201，包括：
操作指令接收子单元，用于接收针对所述网页的操作指令；
操作指令判断子单元，用于判断该操作指令是否触发了所述网页预设的反馈动作或者反馈标识；
若所述操作指令触发了所述网页预设的反馈动作或者反馈标识，则进入反馈操作指令获取子单元；
反馈操作指令获取子单元，用于将所述操作指令确定为用户针对当前的网页发出的反馈操作指令，并获取该反馈操作指令。
可选的，所述反馈输入获取单元203，包括：
输入接收子单元，用于接收所述用户针对所述反馈页面当中待反馈元素的输入；
输入判断子单元，用于判断该输入是否触发了所述待反馈元素预设的反馈动作或者反馈标识；
若所述输入触发了所述待反馈元素预设的反馈动作或者反馈标识，则进入反馈输入获取子单元；
反馈输入获取子单元，用于将所述输入确定为用户针对所述反馈页面当中待反馈元素发出的反馈输入，并获取该反馈输入。
可选的，所述网页的用户反馈的收集装置，包括：
反馈提交单元，用于将所述反馈信息和现场信息提交至反馈处理端。
可选的，所述反馈提交单元包括：
信息提交子单元，用于接收用户针对所述反馈信息发出的提交请求，将所述反馈信息和现场信息提交至所述反馈处理端；
接口关闭子单元，用于关闭所述反馈信息收集接口。
所述网页的用户反馈的处理方法实施例如下：
参照图3，其示出了本实施例提供的一种网页的用户反馈的处理方法处理流程图。
本实施例所述的反馈处理端与上述用户反馈的收集方法实施例中的反馈收集端相对应，阅读本实施例参照所述网页的用户反馈的收集方法实施例。
本实施例所述一种网页的用户反馈的处理方法包括如下步骤：
S301；接收反馈收集端提交的用户的反馈信息和现场信息。
接收所述反馈收集端提交的反馈信息和现场信息，所述现场信息包括：用户ID、反馈时间、用户操作系统信息以及浏览器信息。
所述接收反馈收集端提交的反馈信息和现场信息之后，判断所述反馈信息的格式是否符合预设的格式标准和/或所述反馈信息与所述待反馈元素是否相匹配；
若所述反馈信息的格式符合预设的格式标准和/或所述反馈信息与所述待反馈元素相匹配，则确定该反馈信息对应的反馈元素所在的最精确的区域，以及该区域的区域负责人；
若所述反馈信息的格式符合预设的格式标准和/或所述反馈信息与所述待反馈元素不匹配，则判定该反馈信息无效。
本实施例中，接收所述反馈收集端提交的反馈信息和现场信息之后，对所述反馈信息进行有效性判断，比如判断用户的输入是否为空，或者判断用户输入的反馈信息的格式是否正确；
如果用户的输入为空，或者用户输入的反馈信息的格式不正确，则该反馈信息被判定为无效的反馈信息，不作任何处理；
如果用户的输入为空并且用户输入的反馈信息的格式也正确，则确定该反馈信息对应的反馈元素所在的最精确的区域，以及该区域的区域负责人。
S302；确定该反馈信息对应的待反馈元素所在的最精确的区域，以及该区域的区域负责人。
需要说明的是，本实施例中，首先确定该反馈信息对应的待反馈元素；其次，确定所述待反馈元素所在的最精确的区域；最后确定该区域的区域负责人。
例如：
针对网页整体页面指定的区域负责人是A；
针对导航区指定的区域负责人是B；
针对排序功能指定的区域负责人是C；
针对导航区里的商品品牌指定的区域负责人是D；
针对商品信息指定区域负责人是E；
针对销量排序功能指定区域负责人是F；
在确定待反馈元素所在的最精确的区域时，如果待反馈元素是导航区里的某个商品品牌，则根据上面的对应关系，首先，该商品品牌首先有独立的区域负责人是D；其次，该商品品牌处于导航区范围之内，区域负责人也可以是B；最后，网页整体页面指定的区域负责人是A也可以是该商品品牌的区域负责人；
在此，反馈处理端的在判断所述待反馈元素所对应的区域负责人的原则是更准确的负责人优先，即：遇到上述商品品牌对应的区域负责人有D、B和A 时，确定更准确的区域负责人优先原则，即：将区域负责人D作为所述待反馈元素所在的最精确区域的区域负责人。
目前的处理用户反馈信息的流程来看，反馈信息的分类是整个反馈处理过程的关键，也是反馈处理过程提高效率的瓶颈所在，如果接收到反馈收集端提交的反馈信息之后，不能正确的分类，随着业务的不断丰富，对于反馈信息的处理出错的风险会越来越高，引起反馈处理的出错或者处理的不及时；本实施例所述确定该反馈信息对应的待反馈元素所在的最精确的区域，以及该区域的区域负责人的方法，不仅提高了反馈信息的处理效率，而且对于反馈信息的处理也更准确。
S303；获取所述区域负责人对所述待反馈元素对应的反馈信息的处理结果。
根据上述步骤S302，确定所述反馈信息对应的待反馈元素所在的最精确的区域，以及该区域的区域负责人之后，区域负责人对所述待反馈元素对应的反馈信息进行处理，产生所述待反馈元素对应的反馈信息的处理结果，所述反馈处理端获取该待反馈元素对应的反馈信息的处理结果，并结合所述反馈信息和所述现场信息，将所述处理结果以邮件的方式发送至所述用户。
所述网页的用户反馈的处理装置实施例如下：
在上述的实施例中，提供了一种网页的用户反馈的处理方法，与之相对应的，本申请还提供了一种网页的用户反馈的处理装置。
由于装置实施例基本相似于方法实施例，所以描述得比较简单，相关的部分请参见方法实施例的对应说明即可。下述描述的装置实施例仅仅是示意性的。
参照图4，其示出了根据本实施例提供的一种网页的用户反馈的处理装置示意图。
本申请所述的一种网页的用户反馈的处理装置，包括：
反馈接收单元401，用于接收反馈收集端提交的用户的反馈信息和现场信息；
反馈处理确定单元402，用于确定该反馈信息对应的待反馈元素所在的最精确的区域，以及该区域的区域负责人；
反馈结果获取单元403，用于获取所述区域负责人对所述待反馈元素对应的反馈信息的处理结果。
可选的，所述网页的用户反馈的处理装置，包括：
反馈判断单元404，用于判断所述反馈信息的格式是否符合预设的格式标准和/或所述反馈信息与所述待反馈元素是否相匹配；
若所述反馈信息的格式符合预设的格式标准和/或所述反馈信息与所述待反馈元素相匹配，则进入反馈处理确定单元。
可选的，所述网页的用户反馈的处理装置，包括：
结果反馈单元405，用于结合所述反馈信息和所述现场信息，将所述处理结果以邮件的方式发送至所述用户。
所述网页的用户反馈的收集处理系统实施例如下：
在上述的实施例中，提供了一种网页的用户反馈的收集方法和一种网页的用户反馈的处理方法，与之相对应的，还提供了一种网页的用户反馈的收集装置和一种网页的用户反馈的处理装置；除此之外，本申请还提供一种网页的用户反馈的收集处理系统。
由于系统的实施例的实例基本相似于上述一种网页的用户反馈的收集装置和一种网页的用户反馈的处理装置的实施例，所以描述得比较简单，相关的部分请参见方法实施例的对应说明即可。下述描述的装置实施例仅仅是示意性的。
参照图5，其示出了根据本实施例提供的一种网页的用户反馈的收集处理系统示意图。
本申请所述的一种网页的用户反馈的收集处理系统，包括：
反馈收集端501，包括如上所述的网页的用户反馈的收集装置；
反馈处理端502，包括如上所述的网页的用户反馈的处理装置。
本申请虽然以较佳实施例公开如上，但其并不是用来限定本申请，任何本领域技术人员在不脱离本申请的精神和范围内，都可以做出可能的变动和修改，因此本申请的保护范围应当以本申请权利要求所界定的范围为准。
在一个典型的配置中，计算设备包括一个或多个处理器(CPU)、输入/输出接口、网络接口和内存。
内存可能包括计算机可读介质中的非永久性存储器，随机存取存储器(RAM)和/或非易失性内存等形式，如只读存储器(ROM)或闪存(flash RAM)。内存是计算机可读介质的示例。
1、计算机可读介质包括永久性和非永久性、可移动和非可移动媒体可以由 任何方法或技术来实现信息存储。信息可以是计算机可读指令、数据结构、程序的模块或其他数据。计算机的存储介质的例子包括，但不限于相变内存(PRAM)、静态随机存取存储器(SRAM)、动态随机存取存储器(DRAM)、其他类型的随机存取存储器(RAM)、只读存储器(ROM)、电可擦除可编程只读存储器(EEPROM)、快闪记忆体或其他内存技术、只读光盘只读存储器(CD-ROM)、数字多功能光盘(DVD)或其他光学存储、磁盒式磁带，磁带磁磁盘存储或其他磁性存储设备或任何其他非传输介质，可用于存储可以被计算设备访问的信息。按照本文中的界定，计算机可读介质不包括非暂存电脑可读媒体(transitory media)，如调制的数据信号和载波。
2、本领域技术人员应明白，本申请的实施例可提供为方法、系统或计算机程序产品。因此，本申请可采用完全硬件实施例、完全软件实施例或结合软件和硬件方面的实施例的形式。而且，本申请可采用在一个或多个其中包含有计算机可用程序代码的计算机可用存储介质(包括但不限于磁盘存储器、CD-ROM、光学存储器等)上实施的计算机程序产品的形式。

Claims (26)

  1. 一种网页的用户反馈的收集方法，其特征在于，包括：
    获取针对当前网页的反馈操作指令；
    基于该反馈操作指令加载并显示所述网页对应的反馈页面；
    获取用户针对所述反馈页面当中待反馈元素发出的反馈输入；
    结合所述待反馈元素和所述反馈输入生成反馈信息收集接口；
    通过所述信息反馈接口获取用户输入的反馈信息，并收集获取该反馈信息时的现场信息。
  2. 根据权利要求1所述的网页的用户反馈的收集方法，其特征在于，所述获取针对当前网页的反馈操作指令，包括：
    接收针对所述网页的操作指令；
    判断该操作指令是否触发了所述网页预设的反馈动作或者反馈标识；
    若所述操作指令触发了所述网页预设的反馈动作或者反馈标识，则将该操作指令确定为用户针对当前的网页发出的反馈操作指令，并获取该反馈操作指令。
  3. 根据权利要求1所述的网页的用户反馈的收集方法，其特征在于，所述基于该反馈操作指令加载并显示所述网页对应的反馈页面，包括：
    根据所述反馈操作指令获取加载所述反馈页面所需的数据资源；
    加载所述数据资源，生成所述反馈页面。
  4. 根据权利要求3所述的网页的用户反馈的收集方法，其特征在于，所述数据资源包括：
    所述反馈页面当中待反馈元素对应的数据资源；以及
    后台数据资源；
    其中，所述待反馈元素对应的数据资源包括：文本数据和多媒体数据；
    所述后台数据资源包括：脚本和超链接。
  5. 根据权利要求3所述的网页的用户反馈的收集方法，其特征在于，所述根据所述反馈操作指令获取加载所述反馈页面所需的数据资源可采用下述任意一种方式实现：
    从Web服务器获取加载所述反馈页面所需的数据资源；
    或者
    基于本地内存存储获取加载所述反馈页面所需的数据资源；
    或者
    基于Web服务器以及本地内存存储共同获取加载所述反馈页面所需的数据资源。
  6. 根据权利要求5所述的网页的用户反馈的收集方法，其特征在于，所述从Web服务器获取加载所述反馈页面所需的数据资源包括：
    保持所述待反馈元素对应的数据资源不变，从Web服务器获取所述后台数据资源；
    或者
    从Web服务器获取所述待反馈元素对应的数据资源和所述后台数据资源。
  7. 根据权利要求3所述的网页的用户反馈的收集方法，其特征在于，所述加载所述数据资源，生成所述反馈页面包括：
    根据所述反馈操作指令创建新网页，并根据该新网页加载所述数据资源，生成所述网页对应的反馈页面；
    或者
    基于所述网页加载所述数据资源，显示所述网页对应的反馈页面。
  8. 根据权利要求1所述的网页的用户反馈的收集方法，其特征在于，所述获取用户针对所述反馈页面当中待反馈元素发出的反馈输入，包括：
    接收所述用户针对所述反馈页面当中待反馈元素的输入；
    判断该输入是否触发了所述待反馈元素预设的反馈动作或者反馈标识；
    若所述输入触发了所述待反馈元素预设的反馈动作或者反馈标识，则将该输入确定为用户针对所述反馈页面当中待反馈元素发出的反馈输入，并获取该反馈输入。
  9. 根据权利要求1所述的网页的用户反馈的收集方法，其特征在于，所述反馈信息收集接口包括：
    基于网页收集用户反馈信息的反馈信息收集页面；
    其中，所述反馈信息收集页面可采用下述任意一种方法实现：
    根据当前的网页窗口创建新网页，基于该新网页加载并显示所述反馈信息收集页面；
    或者
    创建一个新的网页窗口，根据该网页窗口创建新网页，并基于该新网页加载并显示所述反馈信息收集页面；
    或者
    基于所述反馈页面或者当前的网页加载并显示所述反馈信息收集页面。
  10. 根据权利要求1所述的网页的用户反馈的收集方法，其特征在于，所述反馈信息包括：
    文字信息、图像信息和/或视频信息。
  11. 根据权利要求1所述的网页的用户反馈的收集方法，其特征在于，所述现场信息包括：
    用户ID、反馈时间、用户操作系统信息和/或浏览器信息。
  12. 根据权利要求1所述的网页的用户反馈的收集方法，其特征在于，包括：
    将所述反馈信息和现场信息提交至反馈处理端。
  13. 根据权利要求12所述的网页的用户反馈的收集方法，其特征在于，所述将所述反馈信息和现场信息提交至反馈处理端包括：
    接收用户针对所述反馈信息发出的提交请求，将所述反馈信息和现场信息提交至所述反馈处理端；
    关闭所述反馈信息收集接口。
  14. 根据权利要求13所述的网页的用户反馈的收集方法，其特征在于，所述关闭所述反馈信息收集接口，包括：
    将所述反馈信息和现场信息提交至所述反馈处理端之后，关闭所述反馈信息收集接口；
    或者
    将所述反馈信息和现场信息提交至所述反馈处理端之后；
    若获取到用户发出的接口关闭请求，并且该接口关闭请求触发了所述反馈信息收集接口预设的关闭动作或者关闭标识，则关闭所述反馈信息收集接口。
  15. 一种网页的用户反馈的收集装置，其特征在于，包括：
    操作指令获取单元操作指令获取单元，用于获取针对当前网页的反馈操作指令；
    反馈页面加载单元，用于基于该反馈操作指令加载并显示所述网页对应的反馈页面；
    反馈输入获取单元，用于获取用户针对所述反馈页面当中待反馈元素发出的反馈输入；
    接口生成单元，用于结合所述待反馈元素和所述反馈输入生成反馈信息收集接口；
    反馈收集单元，用于通过所述信息反馈接口获取用户输入的反馈信息，并收集获取该反馈信息时的现场信息。
  16. 根据权利要求15所述的网页的用户反馈的收集装置，其特征在于，所述操作指令获取单元，包括：
    操作指令接收子单元，用于接收针对所述网页的操作指令；
    操作指令判断子单元，用于判断该操作指令是否触发了所述网页预设的反馈动作或者反馈标识；
    若所述操作指令触发了所述网页预设的反馈动作或者反馈标识，则进入反馈操作指令获取子单元；
    所述反馈操作指令获取子单元，用于将所述操作指令确定为用户针对当前的网页发出的反馈操作指令，并获取该反馈操作指令。
  17. 根据权利要求15所述的网页的用户反馈的收集装置，其特征在于，所述反馈输入获取单元，包括：
    输入接收子单元，用于接收所述用户针对所述反馈页面当中待反馈元素的输入；
    输入判断子单元，用于判断该输入是否触发了所述待反馈元素预设的反馈动作或者反馈标识；
    若所述输入触发了所述待反馈元素预设的反馈动作或者反馈标识，则进入反馈输入获取子单元；
    所述反馈输入获取子单元，用于将所述输入确定为用户针对所述反馈页面 当中待反馈元素发出的反馈输入，并获取该反馈输入。
  18. 根据权利要求15所述的网页的用户反馈的收集装置，其特征在于，包括：
    反馈提交单元，用于将所述反馈信息和现场信息提交至反馈处理端。
  19. 根据权利要求18所述的网页的用户反馈的收集装置，其特征在于，所述反馈提交单元包括：
    信息提交子单元，用于接收用户针对所述反馈信息发出的提交请求，将所述反馈信息和现场信息提交至所述反馈处理端；
    接口关闭子单元，用于关闭所述反馈信息收集接口。
  20. 一种网页的用户反馈的处理方法，其特征在于，包括：
    接收反馈收集端提交的用户的反馈信息和现场信息；
    确定该反馈信息对应的反馈元素所在的最精确的区域，以及该区域的区域负责人；
    获取所述区域负责人对所述待反馈元素对应的反馈信息的处理结果。
  21. 根据权利要求20所述的网页的用户反馈的处理方法，其特征在于，所述接收反馈收集端提交的反馈信息和现场信息之后，包括：
    判断所述反馈信息的格式是否符合预设的格式标准和/或所述反馈信息与所述待反馈元素是否相匹配；
    若所述反馈信息的格式符合预设的格式标准和/或所述反馈信息与所述待反馈元素相匹配，则确定该反馈信息对应的反馈元素所在的最精确的区域，以及该区域的区域负责人。
  22. 根据权利要求20所述的网页的用户反馈的处理方法，其特征在于，包括：
    结合所述反馈信息和所述现场信息，将所述处理结果以邮件的方式发送至所述用户。
  23. 一种网页的用户反馈的处理装置，其特征在于，包括：
    反馈接收单元，用于接收反馈收集端提交的用户的反馈信息和现场信息；
    反馈处理确定单元，用于确定该反馈信息对应的待反馈元素所在的最精确的区域，以及该区域的区域负责人；
    反馈结果获取单元，用于获取所述区域负责人对所述待反馈元素对应的反馈信息的处理结果。
  24. 根据权利要求23所述的网页的用户反馈的处理装置，其特征在于，包括：
    反馈判断单元，用于判断所述反馈信息的格式是否符合预设的格式标准和/或所述反馈信息与所述待反馈元素是否相匹配；
    若所述反馈信息的格式符合预设的格式标准和/或所述反馈信息与所述待反馈元素相匹配，则进入反馈处理确定单元。
  25. 根据权利要求23所述的网页的用户反馈的处理装置，其特征在于，包括：
    结果反馈单元，用于结合所述反馈信息和所述现场信息，将所述处理结果以邮件的方式发送至所述用户。
  26. 一种网页的用户反馈的收集处理系统，其特征在于，包括：
    反馈收集端，包括如权利要求15至19任一所述的网页的用户反馈的收集装置；
    反馈处理端，包括如权利要求23至25任一所述的网页的用户反馈的处理装置。
PCT/CN2015/084300 2014-08-06 2015-07-17 一种网页的用户反馈的收集处理方法及装置 Ceased WO2016019791A1 (zh)

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