WO2015135322A1 - 自助终端业务应急方法以及网点服务器 - Google Patents

自助终端业务应急方法以及网点服务器 Download PDF

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Publication number
WO2015135322A1
WO2015135322A1 PCT/CN2014/089116 CN2014089116W WO2015135322A1 WO 2015135322 A1 WO2015135322 A1 WO 2015135322A1 CN 2014089116 W CN2014089116 W CN 2014089116W WO 2015135322 A1 WO2015135322 A1 WO 2015135322A1
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WIPO (PCT)
Prior art keywords
service
self
resources
terminal
components
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PCT/CN2014/089116
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English (en)
French (fr)
Inventor
肖大海
王庆华
李海洋
龙文久
熊飞
肖助明
Original Assignee
广州广电运通信息科技有限公司
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Application filed by 广州广电运通信息科技有限公司 filed Critical 广州广电运通信息科技有限公司
Priority to AU2014386505A priority Critical patent/AU2014386505A1/en
Priority to EP14885502.6A priority patent/EP3118804B1/en
Priority to US15/123,674 priority patent/US9672500B2/en
Publication of WO2015135322A1 publication Critical patent/WO2015135322A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/10—Payment architectures specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
    • G06Q20/108—Remote banking, e.g. home banking
    • G06Q20/1085—Remote banking, e.g. home banking involving automatic teller machines [ATMs]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/18—Payment architectures involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G07F19/206—Software aspects at ATMs
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G07F19/209—Monitoring, auditing or diagnose of functioning of ATMs
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06—Management of faults, events, alarms or notifications
    • H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/08—Configuration management of networks or network elements
    • H04L41/0893—Assignment of logical groups to network elements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/12—Discovery or management of network topologies
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/12—Discovery or management of network topologies
    • H04L41/122—Discovery or management of network topologies of virtualised topologies, e.g. software-defined networks [SDN] or network function virtualisation [NFV]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5041—Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the time relationship between creation and deployment of a service
    • H04L41/5054—Automatic deployment of services triggered by the service manager, e.g. service implementation by automatic configuration of network components
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5058—Service discovery by the service manager
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
    • H04L43/0805—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability
    • H04L43/0817—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability by checking functioning
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/508—Network service management, e.g. ensuring proper service fulfilment according to agreements based on type of value added network service under agreement
    • H04L41/5096—Network service management, e.g. ensuring proper service fulfilment according to agreements based on type of value added network service under agreement wherein the managed service relates to distributed or central networked applications

Definitions

  • the invention relates to the field of financial self-service equipment, in particular to a self-service terminal business emergency method and a network point server.
  • self-service terminals such as ATMs, ie ATMs
  • ATMs ie ATMs
  • only machine pick-up only deposit machine, access machine, and cycle machine.
  • Only the machine can provide card withdrawal, no card withdrawal, change of confidentiality, inquiry, payment and transfer business;
  • the deposit machine can provide card deposit, no card deposit, change of confidentiality, inquiry, payment and transfer business;
  • access machine can provide card withdrawal, no card withdrawal, card deposit, no card deposit, change of confidentiality, inquiry, payment And transfer business;
  • the cycle machine can provide card withdrawal, no card withdrawal, card deposit, no card deposit, change confidential, inquiry, payment and transfer business.
  • These self-service terminals can provide customers with self-services such as card withdrawal, no card withdrawal, card deposit, no card deposit, change of confidentiality, inquiry, payment and transfer business.
  • the self-service related to the abnormal component on the self-service terminal cannot be performed. If the keyboard of an access machine is broken, the access machine cannot provide any self-service that requires password or digital input for the customer; if the card reader of a cash machine is broken, the card service It can't be done, and most of the business that is currently carried out on the cash machine is card withdrawal, and the banknotes in the machine cannot be used, resulting in waste of resources.
  • a self-service outlet consisting of three cash machines. If the card reader of one of the cash machines fails, the keyboard of the other cash machine is abnormal.
  • the embodiment of the invention provides a self-service terminal service emergency method and a network point server, which can solve the problem that the self-service is missing due to the abnormality of the components of the self-service terminal on the self-service outlet, and improve the service quality and resource utilization of the self-service outlet.
  • the outlet server obtains the self-service corresponding to the self-service terminal under the self-service outlet;
  • the site server checks whether there is a missing service in the self-service, and if so, the site server obtains resources and/or components of the self-service terminal required for the missing service;
  • the site server checks whether the self-service site has the resources and/or components of the self-service terminal required for the missing service, and if so, the site server refers to the resource and/or component under the self-service site according to a preset combination rule. Integrate
  • the network server cooperates with the integrated resources and/or components according to a preset optimization rule, so that the self-service network can provide the self-service corresponding to the missing service.
  • the network server integrates the resources and/or components under the self-service site according to a preset combination rule, specifically:
  • the network server obtains at least two self-service terminals in the self-service network according to a preset combination rule, where the self-service terminal includes resources and/or components of the self-service terminal required for the missing service;
  • the outlet server establishes a communication connection between the at least two self-service terminals.
  • the network server integrates the resources and/or components under the self-service site according to a preset combination rule, and specifically includes:
  • the site server integrates the resources and/or components under the self-service site according to the first combination rule, the second combination rule, and the third combination rule;
  • the first combination rule has a priority greater than the second combination rule
  • the second combination rule has a priority greater than the third combination rule
  • the first combination rule stipulates that when the resources and/or components under the self-service outlets are integrated, the network point server preferentially selects an integration scheme with a small number of self-service terminals, and the number of self-service terminals of the integration scheme is at least 2 ;
  • the second combination rule stipulates that, when the resources and/or components under the self-service site are integrated, the site server preferentially selects resources and/or components under the self-service terminal in an idle state;
  • the third combination rule stipulates that the network point server preferentially selects resources and/or components under the self-service terminal that are geographically close to each other when the resources and/or components under the self-service network are integrated.
  • the network server cooperates with the integrated resources and/or components according to preset optimization rules, and specifically includes:
  • the site server determines a number of self-service terminals in which the integrated resources and/or components are located;
  • the network server performs identity verification on the determined plurality of self-service terminals according to a preset optimization rule.
  • the site server performs business operations between the plurality of self-service terminals according to the business process of the missing service according to a preset optimization rule.
  • the optimization rule stipulates that the self-service terminals that provide the most resources and/or components in the plurality of self-service terminals are the master terminals, and the remaining plurality of self-service terminals are slave terminals, and the network point server preferentially allocates the business processes of the missing services to the The master terminal performs an operation, and then allocates the remaining service flows to the corresponding slave terminal to perform an operation.
  • the service obtaining module is configured to obtain a self-service corresponding to the self-service terminal under the self-service outlet;
  • a service check module configured to check whether there is a missing service in the self-service, and if yes, send a first trigger signal to the resource acquisition module;
  • the resource obtaining module is configured to obtain resources and/or components of the self-service terminal required for the missing service after receiving the first trigger signal from the service checking module;
  • a resource checking module configured to check whether the self-service outlet has the resources and/or components of the self-service terminal required by the missing service, and if yes, send a second trigger signal to the resource integration module;
  • a resource integration module configured to: after receiving the second trigger signal from the resource checking module, integrate the resources and/or components under the self-service network according to a preset combination rule;
  • the collaborative operation module is configured to cooperate with the integrated resources and/or components according to a preset optimization rule, so that the self-service network can provide the self-service corresponding to the missing service.
  • the resource integration module specifically includes:
  • a terminal acquiring unit configured to acquire at least two self-service terminals in the self-service network according to a preset combination rule, where the self-service terminal includes resources and/or components of the self-service terminal required for the missing service;
  • a communication connection unit configured to establish a communication connection between the at least two self-service terminals.
  • the resource integration module further includes:
  • a combination rule unit configured to carry the preset combination rule
  • the combination rule unit specifically includes a first combination rule subunit, a second combination rule subunit, and a third combination rule subunit;
  • the first combination rule subunit priority is greater than the second combination rule subunit
  • the second combination rule subunit priority is greater than the third combination rule subunit
  • the first combination rule sub-unit is configured to specify that the resource integration module preferentially selects an integration scheme with a small number of self-service terminals when the resources and/or components under the self-service outlet are integrated, and the integration
  • the minimum number of self-service terminals for the solution is 2;
  • the second combination rule sub-unit is configured to specify that the resource integration module preferentially selects resources and/or components under the self-service terminal in an idle state when the resources and/or components under the self-service site are integrated. ;
  • the third combination rule sub-unit is configured to specify that when the resources and/or components under the self-service site are integrated, the resource integration module preferentially selects resources under the self-service terminal that are geographically close to each other and/or Or parts.
  • the collaborative operation module specifically includes:
  • a terminal determining unit configured to determine a plurality of self-service terminals where the integrated resources and/or components are located;
  • An identity verification unit configured to perform identity verification on the determined plurality of self-service terminals according to a preset optimization rule
  • the service operation unit is configured to perform a service operation between the plurality of self-service terminals according to the service rule of the missing service according to the preset optimization rule, so that the self-service network point can provide the self-service corresponding to the missing service.
  • the collaborative operation module further includes:
  • An optimization rule unit configured to carry the preset optimization rule
  • the optimization rule stipulates that the self-service terminal that provides the most resources and/or components in the plurality of self-service terminals is the master terminal, and the remaining plurality of self-service terminals are slave terminals, and the service operation unit prioritizes the business process of the missing service Assigning to the main terminal to perform an operation, and then allocating the remaining service flows to the corresponding slave terminal to perform an operation.
  • the site server obtains the self-service corresponding to the self-service terminal under the self-service site; the site server checks whether there is a missing service in the self-service, and if so, the site server obtains the resource of the self-service terminal required for the missing service And/or a component; the site server checks whether the self-service site has the resources and/or components of the self-service terminal required for the missing service, and if so, the site server refers to the self-service site according to a preset combination rule.
  • the resources and/or components are integrated; the site server cooperates with the integrated resources and/or components according to preset optimization rules, so that the self-service outlets can provide self-services corresponding to the missing services.
  • the network server when the self-service network has a missing service, the network server can integrate and coordinate the resources and/or components on the self-service network, so that the self-service network can provide the self-service corresponding to the missing service again.
  • the abnormality of the components of the self-service terminal on the network leads to the problem of lack of self-service, which improves the service quality and resource utilization of the self-service outlets.
  • FIG. 1 is a flowchart of an embodiment of a self-service terminal service emergency method according to an embodiment of the present invention
  • FIG. 2 is a flowchart of another embodiment of a self-service terminal service emergency method according to an embodiment of the present invention
  • FIG. 3 is a structural diagram of an embodiment of a network point server according to an embodiment of the present invention.
  • FIG. 4 is a structural diagram of another embodiment of a site server according to an embodiment of the present invention.
  • the embodiment of the invention provides a self-service terminal service emergency method and a network point server, which is used to solve the problem that the self-service is missing due to the abnormality of the components of the self-service terminal on the self-service outlet, and improves the service quality and resource utilization of the self-service outlet.
  • an embodiment of an emergency method for a self-service terminal service includes:
  • the network server obtains the self-service corresponding to the self-service terminal under the self-service outlet;
  • the branch server can obtain the self-service corresponding to the self-service terminal under the self-service outlet. It can be understood that the network server can obtain the self-service corresponding to the self-service terminal under the self-service outlet when the self-service terminal can be normally provided when the self-service network is started.
  • the self-service site provides all self-services that can be provided when all self-service terminals are normal.
  • the network server checks whether there is a missing service in the self-service, and if so, step 103 is performed;
  • the network server can check whether there is a missing service in the self-service. If yes, go to step 103. If no, follow the normal business process.
  • the missing service may refer to a service that the self-service terminal of the self-service outlet can provide but cannot provide the self-service outlet due to abnormality of certain resources or components.
  • the network server obtains resources and/or components of the self-service terminal required for the missing service
  • the network server After the network server checks that the missing service exists in the self-service, the network server can obtain the resources and/or components of the self-service terminal required for the missing service.
  • the network server checks whether the self-service network has the resources and / or components of the self-service terminal required for the missing service, and if so, step 105;
  • the site server can check whether the self-service site has the resources of the self-service terminal required for the missing service. / or component, if yes, step 105 is performed, and if not, the self-service outlet cannot provide the missing service in an emergency.
  • the outlet server integrates the resource and/or component under the self-service outlet according to a preset combination rule
  • the site server After the site server checks that the self-service site has the resources and/or components of the self-service terminal required for the missing service, the site server can integrate the resource and/or component under the self-service site according to a preset combination rule.
  • the network server cooperates with the integrated resource and/or component according to a preset optimization rule, so that the self-service network can provide the self-service corresponding to the missing service.
  • the site server may cooperate with the integrated resource and/or component according to a preset optimization rule, so that the self-service The outlet can provide self-service corresponding to the missing service.
  • the foregoing self-service terminal service emergency method step is: the network point server obtains the self-service corresponding to the self-service terminal under the self-service network; the network point server checks whether there is a missing service in the self-service, and if yes, the network server obtains the The resources and/or components of the self-service terminal required for the missing service; the site server checks whether the self-service site has the resources and/or components of the self-service terminal required for the missing service, and if so, the site server according to the preset combination rule
  • the resource and/or component under the self-service site is integrated; the site server cooperates with the integrated resource and/or component according to a preset optimization rule, so that the self-service site can provide the self-service corresponding to the missing service.
  • the network server when the self-service network has a missing service, the network server can integrate and coordinate the resources and/or components on the self-service network, so that the self-service network can provide the self-service corresponding to the missing service again, and solve the self-service network.
  • the abnormality of the components of the self-service terminal leads to the problem of lack of self-service, which improves the service quality and resource utilization of the self-service outlets.
  • FIG. 2 another embodiment of the self-service terminal service emergency method in the embodiment of the present invention includes:
  • the network server obtains a self-service corresponding to the self-service terminal under the self-service outlet;
  • the branch server can obtain the self-service corresponding to the self-service terminal under the self-service outlet. It can be understood that the network server can be operated at the self-service outlet or at the self-service outlet. The self-service of the self-service terminal under the self-service outlet can be obtained when all the services of the terminal can be provided normally. Therefore, the server can know all the self-services that the self-service outlet can provide when all the self-service terminals are normal.
  • the site server may be a bank front-end machine, or a self-service terminal of the self-service outlet, or an independent server of the self-service outlet.
  • the self-service terminal normally refers to the sufficient resources in the self-service terminal, and may also refer to the amount of banknotes, receipt papers, and running paper used by the self-service terminal to meet the needs of each self-service business, and also indicates the self-service terminal.
  • the components such as self-service terminal movements, keyboards, journal printers, receipt printers, card readers, background terminals, sensors, and other components that assist the self-service terminal in normal operation are all in good condition.
  • the network server checks whether there is a missing service in the self-service, and if yes, performs step 203, and if not, processes according to a normal business process;
  • the network server can check whether there is a missing service in the self-service. If yes, go to step 203. If no, follow the normal business process.
  • the missing service may refer to a service that the self-service terminal of the self-service outlet can provide but cannot provide the self-service outlet due to abnormality of certain resources or components. It can be understood that when there is a missing service in the self-service, it indicates that the self-service terminal under the self-service site must have insufficient resources or abnormal components. In this case, it may be considered that the resources and/or components under the self-service site need to be performed. Integration can restore this missing business.
  • the network server can immediately obtain the self-service provided by each self-service terminal of the self-service outlet, and can actively query the current service type of each self-service terminal.
  • the server immediately reports to the server that the suspended self-service is a missing service.
  • the site server can obtain all self-service types that can be provided by the entire self-service outlet at that time: card withdrawal, no card withdrawal, no card deposit, and change of confidentiality.
  • inquiry, payment and transfer business, card deposit business is because the card reader of the cycle machine can not be provided, so the missing business of the self-service outlet is card deposit business.
  • the network server obtains resources and/or components of the self-service terminal required for the missing service.
  • the network server After the network server checks that the missing service exists in the self-service, the network server can obtain the resources and/or components of the self-service terminal required for the missing service. It can be understood that the missing service can be considered as belonging to the self-service business, and the normal execution of the self-service business needs the self-service end of the self-service outlet. The end provides resources and/or components, so the missing service also has the resources and/or components it needs.
  • the network server checks whether the self-service network has the resources and/or components of the self-service terminal required for the missing service. If yes, step 205 is performed. If not, the self-service network cannot provide the missing service in an emergency;
  • the site server may check whether the self-service site has the resources and/or components of the self-service terminal required for the missing service, and if yes, execute step 205. If not, the self-service outlet cannot provide the missing service in an emergency. It can be understood that the network server needs to know whether the self-service outlet has the resources and/or components of the self-service terminal required for the missing service, and can perform related emergency processing steps to recover the missing service.
  • the network server obtains at least two self-service terminals in the self-service network according to a preset combination rule.
  • the network server After the network server determines that the self-service network has the resources and/or components of the self-service terminal required for the missing service, the network server can obtain at least two self-service terminals in the self-service network according to the preset combination rule, and the self-service terminal includes The resources and/or components of the self-service terminal required for the missing business.
  • the preset combination rule may be divided into a first combination rule, a second group rule, and a third combination rule;
  • the first combination rule has a priority greater than the second combination rule
  • the second combination rule has a priority greater than the third combination rule
  • the first combination rule stipulates that when the resources and/or components under the self-service outlet are integrated, the network server preferentially selects an integration scheme with a small number of self-service terminals, and the number of self-service terminals of the integration scheme is at least 2;
  • the second combination rule stipulates that when the resources and/or components under the self-service site are integrated, the site server preferentially selects resources and/or components under the self-service terminal in an idle state;
  • the third combination rule stipulates that the site server preferentially selects resources and/or components under the self-service terminal that are geographically close to each other when the resources and/or components under the self-service site are integrated.
  • the network server establishes a communication connection between the at least two self-service terminals.
  • the site server After the site server obtains at least two self-service terminals in the self-service site according to the preset combination rule, the site server can establish a communication connection between the at least two self-service terminals. Can reason The solution is that the network server can serve as a communication bridge of the at least two self-service terminals, and undertake the transfer of communication information and signaling, or can not participate in the communication connection between the at least two self-service terminals after the establishment of the communication connection between the two self-service terminals. Direct communication of at least two self-service terminals is not limited herein.
  • the site server determines a plurality of self-service terminals in which the integrated resource and/or component is located;
  • the site server can determine the number of self-service terminals in which the integrated resource and/or component is located, so that the site server can allocate or process the business process according to the resource and/or component to which the self-service terminals are located.
  • the network server performs identity verification on the determined plurality of self-service terminals according to a preset optimization rule.
  • the network server can authenticate the determined self-service terminals according to the preset optimization rules, and can be used to ensure that the current identity of the customers on the plurality of self-service terminals is legal, and avoid misoperation between different customers. It can guarantee the security of the customer's self-service business.
  • the network point server performs a service operation between the plurality of self-service terminals according to the preset service rule according to the business process of the missing service.
  • the network server After the network server performs the identity verification on the determined self-service terminals according to the preset optimization rule, the network server can perform the service operation between the plurality of self-service terminals according to the service rule of the missing service according to the preset optimization rule, so that the service operation is performed between the plurality of self-service terminals according to the preset optimization rule.
  • the self-service outlet can provide self-service corresponding to the missing service.
  • the optimization rule stipulates that the self-service terminals that provide the most resources and/or components in the plurality of self-service terminals are the master terminals, and the remaining plurality of self-service terminals are the slave terminals, and the network point server preferentially allocates the business process of the missing services to the The master terminal performs an operation, and then allocates the remaining service flows to the corresponding slave terminal to perform operations.
  • the optimization rule if a self-service terminal in which a card reader fails to issue money and inputs a normal self-service terminal, and a self-service terminal whose card reader is normal and cannot issue money, an emergency solution is provided.
  • the card reader can be used to issue the banknotes and input the normal self-service terminal as the master terminal, and the machine that can read the card reader normally cannot be used as the slave terminal.
  • the master terminal can be responsible for the execution of the business process, and the slave terminal is only responsible for one of the terminals. The execution of the steps.
  • the foregoing self-service terminal service emergency method step is: the network point server obtains the self-service corresponding to the self-service terminal under the self-service network; the network point server checks whether there is a missing service in the self-service, and if yes, the network server obtains the Missing resources and/or components of the self-service terminal required for the business; the site server checks whether the self-service outlet has the self-service end required for the missing service.
  • the resource and/or component of the terminal if yes, the site server integrates the resource and/or component under the self-service site according to a preset combination rule; the site server integrates the resource and/or according to a preset optimization rule.
  • the components cooperate to enable the self-service outlet to provide self-service corresponding to the missing service.
  • the network server when the self-service network has a missing service, can integrate and coordinate the resources and/or components on the self-service network, so that the self-service network can provide the self-service corresponding to the missing service again, and solve the self-service network.
  • the abnormality of the components of the self-service terminal leads to the problem of lack of self-service, which improves the service quality and resource utilization of the self-service outlets.
  • the network server can perform identity verification on the determined plurality of self-service terminals according to a preset optimization rule, which can be used to ensure that the identity of the current client on the plurality of self-service terminals is legal, and avoid misoperation between different clients. At the same time, it can also guarantee the security of the customer's self-service business.
  • a self-service outlet has one machine, only one machine, one machine for access, and only one machine can provide card withdrawal, no card withdrawal, change of confidentiality, inquiry, payment and transfer business; only the storage machine can provide Card deposit, no card deposit, change of confidentiality, inquiry, payment and transfer business; access machine can provide card withdrawal, no card withdrawal, card deposit, no card deposit, change of confidentiality, inquiry, payment and transfer business, Then, the self-service outlet can provide customers with card withdrawal, no card withdrawal, card deposit, no card deposit, change of confidentiality, inquiry, payment and transfer business.
  • the outlet server of the self-service outlet adopts a self-service terminal service emergency method, and the network server checks that the missing service of the self-service outlet is a card deposit.
  • the resources and components of the self-service terminal required for the network server to obtain the card deposit are: self-service terminal movement, keyboard, receipt printer, card reader, receipt paper, and the like.
  • the network server checks the resources and components owned by the self-service outlets. It can be known that the access machine has a self-service terminal movement, a keyboard, a receipt printer, and a receipt paper, and only the machine and the storage machine can be used. A normal use of the card reader.
  • the network point server selects the access machine and the only storage machine as self-service terminals for integrating resources, and establishes a communication connection between the access device and the only storage machine.
  • the site server requests authentication from the client on the access machine and the deposit machine.
  • the client needs to insert the bank card on the only deposit machine, and then access the password of the bank card on the integrated machine, only after the client passes the authentication.
  • Business processes with card deposits are executed.
  • the network server After verifying the identity of the client before re-accessing the machine and storing only the machine, the network server allocates the business process with card deposit to the access machine and the only storage machine according to the preset optimization rules. It can be known that since the access machine is only a bad card reader and other components and resources are normal, the network server allocates the process related to the card to the only storage machine, and the rest of the processes are allocated to the access machine for execution.
  • the specific steps of the customer at the self-service outlet can be as follows:
  • the access machine prompts the customer whether to print the receipt. After the customer confirms, the access machine prints the receipt of the current business, and the customer obtains a receipt;
  • an embodiment of a network point server in the embodiment of the present invention includes:
  • the service obtaining module 301 is configured to obtain a self-service corresponding to the self-service terminal under the self-service outlet;
  • the service check module 302 is configured to check whether there is a missing service in the self-service, and if so, send a first trigger signal to the resource acquisition module 303;
  • the resource obtaining module 303 is configured to obtain the resources and/or components of the self-service terminal required for the missing service after receiving the first trigger signal from the service checking module 302.
  • the resource checking module 304 is configured to check whether the self-service network has the resources and/or components of the self-service terminal required for the missing service, and if yes, send a second trigger signal to the resource integration module 305;
  • the resource integration module 305 is configured to: after receiving the second trigger signal from the resource checking module 304, integrate the resource and/or component under the self-service site according to a preset combination rule;
  • the collaborative operation module 306 is configured to cooperate with the integrated resource and/or component according to a preset optimization rule, so that the self-service network can provide the self-service corresponding to the missing service.
  • the service obtaining module 301 obtains the self-service corresponding to the self-service terminal in the self-service network; the service checking module 302 checks whether there is a missing service in the self-service, and if so, the resource obtaining module 303 obtains the self-service required for the missing service.
  • the resources and/or components are integrated; the collaborative operation module 306 cooperatively operates the integrated resources and/or components according to preset optimization rules, so that the self-service network can provide self-services corresponding to the missing services.
  • the network server can integrate and coordinate the resources and/or components on the self-service network, so that the self-service network can provide the self-service corresponding to the missing service again, and solve the self-service network.
  • the abnormality of the components of the self-service terminal leads to the problem of lack of self-service, which improves the service quality and resource utilization of the self-service outlets.
  • FIG. 4 another embodiment of a site server in an embodiment of the present invention includes:
  • the service obtaining module 401 is configured to obtain a self-service corresponding to the self-service terminal under the self-service outlet;
  • the service check module 402 is configured to check whether there is a missing service in the self-service, and if yes, send a first trigger signal to the resource acquisition module 403;
  • the resource obtaining module 403 is configured to obtain the resources and/or components of the self-service terminal required for the missing service after receiving the first trigger signal from the service checking module 402.
  • the resource checking module 404 is configured to check whether the self-service network has the resources and/or components of the self-service terminal required for the missing service, and if yes, send a second trigger signal to the resource integration module 405;
  • the resource integration module 405 is configured to: after receiving the second trigger signal from the resource checking module 404, integrate the resource and/or component under the self-service site according to a preset combination rule;
  • the collaborative operation module 406 is configured to cooperate with the integrated resource and/or component according to a preset optimization rule, so that the self-service network can provide the self-service corresponding to the missing service.
  • the resource integration module 405 in this embodiment specifically includes:
  • the terminal obtaining unit 4051 is configured to acquire at least two self-service terminals in the self-service network according to the preset combination rule, where the self-service terminal includes resources and/or components of the self-service terminal required for the missing service;
  • a communication connection unit 4052 configured to establish a communication connection between the at least two self-service terminals
  • the combination rule unit 4053 is configured to carry the preset combination rule.
  • the combination rule unit 4053 specifically includes:
  • the first combination rule sub-unit 40531 is configured to specify that the resource integration module 405 preferentially selects an integration scheme with a small number of self-service terminals when the resources and/or components under the self-service outlet are integrated, and the self-service terminal of the integration scheme
  • the minimum number is 2;
  • a second combination rule sub-unit 40532 configured to specify that the resource integration module 405 preferentially selects resources and/or components under the self-service terminal in an idle state when the resources and/or components under the self-service site are integrated;
  • the third combination rule sub-unit 40533 is configured to specify that the resource integration module 405 preferentially select resources and/or components under the self-service terminal that are geographically close to each other when the resources and/or components under the self-service site are integrated.
  • the priority of the first combination rule subunit is greater than the second combination rule subunit.
  • the second combination rule subunit has a priority greater than the third combination rule subunit.
  • the collaborative operation module 406 in this embodiment specifically includes:
  • the terminal determining unit 4061 is configured to determine a plurality of self-service terminals where the integrated resource and/or component is located;
  • the identity verification unit 4062 is configured to perform identity verification on the determined plurality of self-service terminals according to a preset optimization rule.
  • the service operation unit 4063 is configured to perform a service operation between the plurality of self-service terminals according to the service rule of the missing service according to the preset optimization rule, so that the self-service network point can provide the self-service corresponding to the missing service.
  • the collaborative operation module 406 in this embodiment further includes:
  • An optimization rule unit 4064 configured to carry the preset optimization rule
  • the optimization rule stipulates that the self-service terminal that provides the most resources and/or components in the plurality of self-service terminals is the master terminal, and the remaining plurality of self-service terminals are the slave terminals, and the service operation unit 4063 assigns the business process priority of the missing service to the master.
  • the terminal performs an operation, and then allocates the remaining service flows to the corresponding slave terminal to perform an operation.
  • the disclosed system, apparatus, and method may be implemented in other manners.
  • the device embodiments described above are merely illustrative.
  • the division of the unit is only a logical function division.
  • there may be another division manner for example, multiple units or components may be combined or Can be integrated into another system, or some features can be ignored or not executed.
  • the mutual coupling or direct coupling or communication connection shown or discussed may be an indirect coupling or communication connection through some interface, device or unit, and may be in an electrical, mechanical or other form.
  • the units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, may be located in one place, or may be distributed to multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of the embodiment.
  • each functional unit in each embodiment of the present invention may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit.
  • the above integrated unit can be implemented in the form of hardware or in the form of a software functional unit.
  • the integrated unit if implemented in the form of a software functional unit and sold or used as a standalone product, may be stored in a computer readable storage medium.
  • the technical solution of the present invention which is essential or contributes to the prior art, or all or part of the technical solution, may be embodied in the form of a software product stored in a storage medium.
  • a number of instructions are included to cause a computer device (which may be a personal computer, server, or network device, etc.) to perform all or part of the steps of the methods described in various embodiments of the present invention.
  • the foregoing storage medium includes: a U disk, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk, or an optical disk, and the like. .

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Abstract

本发明实施例公开了自助终端业务应急方法，用于解决由于自助网点上自助终端的部件出现异常导致自助业务缺失的问题，提升了自助网点的服务质量和资源利用率。本发明实施例方法包括：获取自助网点下自助终端对应的自助业务；检查所述自助业务中是否存在缺失业务，若是，则获取到所述缺失业务所需的自助终端的资源和/或部件；检查所述自助网点是否拥有所述缺失业务所需的自助终端的资源和/或部件，若是，则根据预设的组合规则将所述自助网点下的所述资源和/或部件整合起来；根据预设的优化规则将整合后的所述资源和/或部件协同操作，使得所述自助网点能提供所述缺失业务对应的自助业务。

Description

自助终端业务应急方法以及网点服务器
本申请要求于2014年03月14日提交中国专利局、申请号为201410097961.9、发明名称为“自助终端业务应急方法以及网点服务器”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本发明涉及金融自助设备领域，尤其涉及自助终端业务应急方法以及网点服务器。
背景技术
随着社会经济的迅猛发展，商家与客户之间交易越来越频繁，自助终端(如ATM，即自动柜员机)以其方便快捷、24小时自助服务和分布广泛等优点备受客户的喜爱。
目前市面上自助终端主要有只取机、只存机、存取一体机、循环一体机四种，只取机可以提供有卡取款、无卡取款、改密、查询、缴费和转账业务；只存机可以提供有卡存款、无卡存款、改密、查询、缴费和转账业务；存取一体机可以提供有卡取款、无卡取款、有卡存款、无卡存款、改密、查询、缴费和转账业务；循环一体机可以提供有卡取款、无卡取款、有卡存款、无卡存款、改密、查询、缴费和转账业务。这些自助终端可以为客户提供有卡取款、无卡取款、有卡存款、无卡存款、改密、查询、缴费和转账业务等自助业务。
然而，当自助终端的核心部件，如机芯、读卡器、键盘、凭条打印机等，发生异常时，该自助终端上与出现异常的部件相关的自助业务将无法进行。如某一存取一体机的键盘坏了，则该存取一体机不能为客户提供任何需要密码或者数字输入的自助服务了；又如某一取款机的读卡器坏了，则卡类业务就不能进行了，而目前取款机上进行的大部分业务都是有卡取款，机器中的钞票就无法使用，从而造成资源浪费。再如由三台取款机构成的某自助网点，如果其中一台取款机的读卡器发生故障，另一台取款机的键盘发生异常，这两台取款机的钞箱几乎还是满的，当第三台取款机的钞票取完后，前两台取款机的钞票都无法利用，从而导致整个自助网点不能为客户提供取款业务。 这种情况对于一些偏远地区的自助网点来说尤其值得重视，这时维护人员难以及时维修自助终端，导致该自助网点长期无法为客户提供取款业务，大大降低了自助网点的服务质量。
因此，亟需一种将自助网点的资源整合起来的方法，来解决由于自助网点上自助终端的部件出现异常导致自助业务缺失的问题。
发明内容
本发明实施例提供了自助终端业务应急方法以及网点服务器，能够解决由于自助网点上自助终端的部件出现异常导致自助业务缺失的问题，提升了自助网点的服务质量和资源利用率。
本发明实施例提供的一种自助终端业务应急方法，包括：
网点服务器获取自助网点下自助终端对应的自助业务；
网点服务器检查所述自助业务中是否存在缺失业务，若是，则网点服务器获取到所述缺失业务所需的自助终端的资源和/或部件；
网点服务器检查所述自助网点是否拥有所述缺失业务所需的自助终端的资源和/或部件，若是，则网点服务器根据预设的组合规则将所述自助网点下的所述资源和/或部件整合起来；
网点服务器根据预设的优化规则将整合后的所述资源和/或部件协同操作，使得所述自助网点能提供所述缺失业务对应的自助业务。
可选地，网点服务器根据预设的组合规则将所述自助网点下的所述资源和/或部件整合起来具体包括：
网点服务器根据预设的组合规则在所述自助网点中获取至少两台自助终端，所述自助终端包含了所述缺失业务所需的自助终端的资源和/或部件；
网点服务器在所述至少两台自助终端之间建立通信连接。
可选地，网点服务器根据预设的组合规则将所述自助网点下的所述资源和/或部件整合起来具体包括：
网点服务器根据第一组合规则、第二组合规则和第三组合规则将所述自助网点下的所述资源和/或部件整合起来；
所述第一组合规则优先级大于第二组合规则；
所述第二组合规则优先级大于第三组合规则；
所述第一组合规则规定网点服务器在将所述自助网点下的所述资源和/或部件整合起来时，优先选择自助终端数量较少的整合方案，所述整合方案的自助终端数量最少为2；
所述第二组合规则规定网点服务器在将所述自助网点下的所述资源和/或部件整合起来时，优先选择处于空闲状态的自助终端下资源和/或部件；
所述第三组合规则规定网点服务器在将所述自助网点下的所述资源和/或部件整合起来时，优先选择地理位置相距较近的自助终端下资源和/或部件。
可选地，网点服务器根据预设的优化规则将整合后的所述资源和/或部件协同操作具体包括：
网点服务器确定整合后的所述资源和/或部件所在的若干自助终端；
网点服务器根据预设的优化规则对确定后的所述若干自助终端进行身份验证；
网点服务器根据预设的优化规则按照所述缺失业务的业务流程在所述若干自助终端之间进行业务操作。
可选地，
所述优化规则规定所述若干自助终端中提供资源和/或部件最多的自助终端为主终端，其余所述若干自助终端为从终端，网点服务器将所述缺失业务的业务流程优先考虑分配给所述主终端执行操作，再将其余的所述业务流程分配给对应的所述从终端执行操作。
本发明实施例提供的一种网点服务器，包括：
业务获取模块，用于获取自助网点下自助终端对应的自助业务；
业务检查模块，用于检查所述自助业务中是否存在缺失业务，若是，则发送第一触发信号给资源获取模块；
所述资源获取模块，用于接收到来自所述业务检查模块的第一触发信号后，获取到所述缺失业务所需的自助终端的资源和/或部件；
资源检查模块，用于检查所述自助网点是否拥有所述缺失业务所需的自助终端的资源和/或部件，若是，则发送第二触发信号给资源整合模块；
资源整合模块，用于接收到来自所述资源检查模块的第二触发信号后，根据预设的组合规则将所述自助网点下的所述资源和/或部件整合起来；
协同操作模块，用于根据预设的优化规则将整合后的所述资源和/或部件协同操作，使得所述自助网点能提供所述缺失业务对应的自助业务。
可选地，资源整合模块具体包括：
终端获取单元，用于根据预设的组合规则在所述自助网点中获取至少两台自助终端，所述自助终端包含了所述缺失业务所需的自助终端的资源和/或部件；
通信连接单元，用于在所述至少两台自助终端之间建立通信连接。
可选地，资源整合模块还包括：
组合规则单元，用于承载预设的所述组合规则；
所述组合规则单元具体包括第一组合规则子单元、第二组合规则子单元、第三组合规则子单元；
所述第一组合规则子单元优先级大于第二组合规则子单元；
所述第二组合规则子单元优先级大于第三组合规则子单元；
所述第一组合规则子单元，用于规定所述资源整合模块在将所述自助网点下的所述资源和/或部件整合起来时，优先选择自助终端数量较少的整合方案，所述整合方案的自助终端数量最少为2；
所述第二组合规则子单元，用于规定所述资源整合模块在将所述自助网点下的所述资源和/或部件整合起来时，优先选择处于空闲状态的自助终端下资源和/或部件；
所述第三组合规则子单元，用于规定所述资源整合模块在将所述自助网点下的所述资源和/或部件整合起来时，优先选择地理位置相距较近的自助终端下资源和/或部件。
可选地，协同操作模块具体包括：
终端确定单元，用于确定整合后的所述资源和/或部件所在的若干自助终端；
身份验证单元，用于根据预设的优化规则对确定后的所述若干自助终端进行身份验证；
业务操作单元，用于根据预设的优化规则按照所述缺失业务的业务流程在所述若干自助终端之间进行业务操作，使得所述自助网点能提供所述缺失业务对应的自助业务。
可选地，协同操作模块还包括：
优化规则单元，用于承载预设的所述优化规则；
所述优化规则规定所述若干自助终端中提供资源和/或部件最多的自助终端为主终端，其余所述若干自助终端为从终端，所述业务操作单元将所述缺失业务的业务流程优先考虑分配给所述主终端执行操作，再将其余的所述业务流程分配给对应的所述从终端执行操作。
从以上技术方案可以看出，本发明实施例具有以下优点：
本发明实施例中，网点服务器获取自助网点下自助终端对应的自助业务；网点服务器检查所述自助业务中是否存在缺失业务，若是，则网点服务器获取到所述缺失业务所需的自助终端的资源和/或部件；网点服务器检查所述自助网点是否拥有所述缺失业务所需的自助终端的资源和/或部件，若是，则网点服务器根据预设的组合规则将所述自助网点下的所述资源和/或部件整合起来；网点服务器根据预设的优化规则将整合后的所述资源和/或部件协同操作，使得所述自助网点能提供所述缺失业务对应的自助业务。在本发明实施例中，当自助网点出现缺失业务时，网点服务器可以将自助网点上的资源和/或部件整合并协调操作，使得自助网点能再次提供该缺失业务对应的自助业务，解决由于自助网点上自助终端的部件出现异常导致自助业务缺失的问题，提升了自助网点的服务质量和资源利用率。
附图说明
为了更清楚地说明本发明实施例或现有技术中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本发明的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动性的前提下，还可以根据这些附图获得其他的附图。
图1为本发明实施例中自助终端业务应急方法一个实施例流程图；
图2为本发明实施例中自助终端业务应急方法另一个实施例流程图；
图3为本发明实施例中网点服务器一个实施例结构图；
图4为本发明实施例中网点服务器另一个实施例结构图。
具体实施方式
本发明实施例提供了自助终端业务应急方法以及网点服务器，用于解决由于自助网点上自助终端的部件出现异常导致自助业务缺失的问题，提升了自助网点的服务质量和资源利用率。
为使得本发明的发明目的、特征、优点能够更加的明显和易懂，下面将结合本发明实施例中的附图，对本发明实施例中的技术方案进行清楚、完整地描述，显然，下面所描述的实施例仅仅是本发明一部分实施例，而非全部的实施例。基于本发明中的实施例，本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其它实施例，都属于本发明保护的范围。
请参阅图1，本发明实施例中自助终端业务应急方法一个实施例包括：
101、网点服务器获取自助网点下自助终端对应的自助业务；
网点服务器可以获取自助网点下自助终端对应的自助业务。可以理解的是，该网点服务器可以在自助网点开始运营使用时，也可以在自助网点下自助终端的全部业务均能正常提供时获取自助网点下自助终端对应的自助业务，因此网点服务器可以得知该自助网点在所有自助终端都正常的情况下所能提供的全部自助业务。
102、网点服务器检查该自助业务中是否存在缺失业务，若是，则执行步骤103；
网点服务器在获取自助网点下自助终端对应的自助业务之后，网点服务器可以检查该自助业务中是否存在缺失业务，若是，则执行步骤103，若否，则按照正常的业务流程处理。该缺失业务可以是指自助网点的自助终端由于某些资源或者部件出现异常使得该自助网点原本可以提供但现在却无法提供的业务。
103、网点服务器获取到该缺失业务所需的自助终端的资源和/或部件；
当网点服务器检查发现该自助业务中存在缺失业务后，网点服务器可以获取到该缺失业务所需的自助终端的资源和/或部件。
104、网点服务器检查该自助网点是否拥有该缺失业务所需的自助终端的资源和/或部件，若是，则执行步骤105；
网点服务器获取到该缺失业务所需的自助终端的资源和/或部件之后，网点服务器可以检查该自助网点是否拥有该缺失业务所需的自助终端的资源和 /或部件，若是，则执行步骤105，若否，则该自助网点无法应急提供该缺失业务。
105、网点服务器根据预设的组合规则将该自助网点下的该资源和/或部件整合起来；
网点服务器检查发现该自助网点拥有该缺失业务所需的自助终端的资源和/或部件之后，网点服务器可以根据预设的组合规则将该自助网点下的该资源和/或部件整合起来。
106、网点服务器根据预设的优化规则将整合后的该资源和/或部件协同操作，使得该自助网点能提供该缺失业务对应的自助业务。
在网点服务器根据预设的组合规则将该自助网点下的该资源和/或部件整合起来之后，网点服务器可以根据预设的优化规则将整合后的该资源和/或部件协同操作，使得该自助网点能提供该缺失业务对应的自助业务。
本实施例中，前面所说的自助终端业务应急方法步骤为：网点服务器获取自助网点下自助终端对应的自助业务；网点服务器检查该自助业务中是否存在缺失业务，若是，则网点服务器获取到该缺失业务所需的自助终端的资源和/或部件；网点服务器检查该自助网点是否拥有该缺失业务所需的自助终端的资源和/或部件，若是，则网点服务器根据预设的组合规则将该自助网点下的该资源和/或部件整合起来；网点服务器根据预设的优化规则将整合后的该资源和/或部件协同操作，使得该自助网点能提供该缺失业务对应的自助业务。在本实施例中，当自助网点出现缺失业务时，网点服务器可以将自助网点上的资源和/或部件整合并协调操作，使得自助网点能再次提供该缺失业务对应的自助业务，解决由于自助网点上自助终端的部件出现异常导致自助业务缺失的问题，提升了自助网点的服务质量和资源利用率。
为便于理解，下面对本发明实施例中的自助终端业务应急方法进行详细描述，请参阅图2，本发明实施例中自助终端业务应急方法另一个实施例包括：
201、网点服务器获取自助网点下自助终端对应的自助业务；
网点服务器可以获取自助网点下自助终端对应的自助业务。可以理解的是，该网点服务器可以在自助网点开始运营使用时，也可以在自助网点下自 助终端的全部业务均能正常提供时获取自助网点下自助终端对应的自助业务，因此网点服务器可以得知该自助网点在所有自助终端都正常的情况下所能提供的全部自助业务。
需要说明的是，该网点服务器可以是银行前置机，也可以是该自助网点的一台自助终端，或者该自助网点独立的服务器。该自助终端都正常指的是自助终端中的资源均充足，也可以是指该自助终端所用的钞票、凭条纸、流水纸数量足，满足各自助业务的需要，同时，也说明该自助终端各部件，如自助终端机芯、键盘、流水打印机、凭条打印机、读卡器、后台终端、传感器，以及其他协助自助终端正常运行的部件等都状态正常。
202、网点服务器检查该自助业务中是否存在缺失业务，若是，则执行步骤203，若否，则按照正常的业务流程处理；
网点服务器在获取自助网点下自助终端对应的自助业务之后，网点服务器可以检查该自助业务中是否存在缺失业务，若是，则执行步骤203，若否，则按照正常的业务流程处理。该缺失业务可以是指自助网点的自助终端由于某些资源或者部件出现异常使得该自助网点原本可以提供但现在却无法提供的业务。可以理解的是，当该自助业务中存在缺失业务时，则表明自助网点下的自助终端必定存在资源不足或者部件异常的情况，此时可以认为需要对该自助网点下的资源和/或部件进行整合才能恢复该缺失业务。
需要说明的是，该网点服务器可以即时获取该自助网点每一台自助终端所能提供的自助业务，可以主动查询每一台自助终端当前的服务类型。同时，当在某一时间某自助终端的某部件发生故障或某一资源短缺导致某一自助业务停止服务时，即时向服务器报告，该停止的自助业务即为缺失业务。举个例子，假如循环一体机的读卡器发生故障，则网点服务器可以获取到该时刻整个自助网点所能提供的所有自助业务类型为：有卡取款、无卡取款、无卡存款、改密、查询、缴费和转账业务，有卡存款业务则因为循环一体机的读卡器坏了不能再提供了，因此该自助网点的缺失业务为有卡存款业务。
203、网点服务器获取到该缺失业务所需的自助终端的资源和/或部件；
当网点服务器检查发现该自助业务中存在缺失业务后，网点服务器可以获取到该缺失业务所需的自助终端的资源和/或部件。可以理解的是，该缺失业务可以认为属于该自助业务，自助业务的正常执行需要自助网点的自助终 端提供资源和/或部件，因此该缺失业务也有其需要的资源和/或部件。
204、网点服务器检查该自助网点是否拥有该缺失业务所需的自助终端的资源和/或部件，若是，则执行步骤205，若否，则该自助网点无法应急提供该缺失业务；
网点服务器获取到该缺失业务所需的自助终端的资源和/或部件之后，网点服务器可以检查该自助网点是否拥有该缺失业务所需的自助终端的资源和/或部件，若是，则执行步骤205，若否，则该自助网点无法应急提供该缺失业务。可以理解的是，网点服务器需要得知该自助网点是否拥有该缺失业务所需的自助终端的资源和/或部件，才能进行相关的应急处理步骤来恢复该缺失业务。
205、网点服务器根据预设的组合规则在该自助网点中获取至少两台自助终端；
在网点服务器确定该自助网点拥有该缺失业务所需的自助终端的资源和/或部件之后，网点服务器可以根据预设的组合规则在该自助网点中获取至少两台自助终端，该自助终端包含了该缺失业务所需的自助终端的资源和/或部件。
需要说明的是，该预设的组合规则可以分为第一组合规则、第二组着规则和第三组合规则；
该第一组合规则优先级大于第二组合规则；
该第二组合规则优先级大于第三组合规则；
该第一组合规则规定网点服务器在将该自助网点下的该资源和/或部件整合起来时，优先选择自助终端数量较少的整合方案，该整合方案的自助终端数量最少为2；
该第二组合规则规定网点服务器在将该自助网点下的该资源和/或部件整合起来时，优先选择处于空闲状态的自助终端下资源和/或部件；
该第三组合规则规定网点服务器在将该自助网点下的该资源和/或部件整合起来时，优先选择地理位置相距较近的自助终端下资源和/或部件。
206、网点服务器在该至少两台自助终端之间建立通信连接；
当网点服务器根据预设的组合规则在该自助网点中获取至少两台自助终端之后，网点服务器可以在该至少两台自助终端之间建立通信连接。可以理 解的是，网点服务器可以作为该至少两台自助终端的通信桥梁，承担通信信息和信令的转接工作，也可以在该至少两台自助终端之间的通信连接建立以后，不再参与该至少两台自助终端的直接通信，具体此处不作限定。
207、网点服务器确定整合后的该资源和/或部件所在的若干自助终端；
网点服务器可以确定整合后的该资源和/或部件所在的若干自助终端，以便于网点服务器根据该资源和/或部件对其所在的若干自助终端进行业务流程的分配或处理。
208、网点服务器根据预设的优化规则对确定后的该若干自助终端进行身份验证；
网点服务器可以根据预设的优化规则对确定后的该若干自助终端进行身份验证，可以用以确保当前在该若干自助终端上的客户的身份合法，避免出现不同客户之间的误操作，同时也可以保证客户的自助业务的安全性。
209、网点服务器根据预设的优化规则按照该缺失业务的业务流程在该若干自助终端之间进行业务操作。
在网点服务器根据预设的优化规则对确定后的该若干自助终端进行身份验证之后，网点服务器可以根据预设的优化规则按照该缺失业务的业务流程在该若干自助终端之间进行业务操作，使得该自助网点能提供该缺失业务对应的自助业务。
需要说明的是，该优化规则规定该若干自助终端中提供资源和/或部件最多的自助终端为主终端，其余该若干自助终端为从终端，网点服务器将该缺失业务的业务流程优先考虑分配给该主终端执行操作，再将其余的该业务流程分配给对应的该从终端执行操作。根据该优化规则举例说明，假如在一个自助网点中，由一台读卡器故障而出钞和输入正常的自助终端，和一台读卡器正常而不能出钞的自助终端构成的应急方案，可以将读卡器故障而出钞和输入正常的自助终端作为主终端，把读卡器正常而不能出钞的机器作为从终端，主终端可以负责业务流程的执行，而从终端仅负责某一个步骤的执行。
本实施例中，前面所说的自助终端业务应急方法步骤为：网点服务器获取自助网点下自助终端对应的自助业务；网点服务器检查该自助业务中是否存在缺失业务，若是，则网点服务器获取到该缺失业务所需的自助终端的资源和/或部件；网点服务器检查该自助网点是否拥有该缺失业务所需的自助终 端的资源和/或部件，若是，则网点服务器根据预设的组合规则将该自助网点下的该资源和/或部件整合起来；网点服务器根据预设的优化规则将整合后的该资源和/或部件协同操作，使得该自助网点能提供该缺失业务对应的自助业务。在本实施例中，当自助网点出现缺失业务时，网点服务器可以将自助网点上的资源和/或部件整合并协调操作，使得自助网点能再次提供该缺失业务对应的自助业务，解决由于自助网点上自助终端的部件出现异常导致自助业务缺失的问题，提升了自助网点的服务质量和资源利用率。进一步地，网点服务器可以根据预设的优化规则对确定后的该若干自助终端进行身份验证，可以用以确保当前在该若干自助终端上的客户的身份合法，避免出现不同客户之间的误操作，同时也可以保证客户的自助业务的安全性。
为便于理解，根据图2所描述的实施例，下面以一个实际应用场景对本发明实施例中的自助终端业务应急方法进行描述：
假设某个自助网点拥有只取机、只存机、存取一体机各一台，只取机可以提供有卡取款、无卡取款、改密、查询、缴费和转账业务；只存机可以提供有卡存款、无卡存款、改密、查询、缴费和转账业务；存取一体机可以提供有卡取款、无卡取款、有卡存款、无卡存款、改密、查询、缴费和转账业务，那么该自助网点可以为客户提供有卡取款、无卡取款、有卡存款、无卡存款、改密、查询、缴费和转账业务。
假设该自助网点在运营了一段时间以后，只存机的键盘出现异常无法使用了，因此只存机无法提供任何自助业务，但是该自助网点的自助业务不受影响，仍能提供有卡取款、无卡取款、有卡存款、无卡存款、改密、查询、缴费和转账业务。
假设之后存取一体机的读卡器坏了，则存取一体机的有卡取款和有卡存款无法提供，但只取机正常，因此该自助网点仍可以为客户提供有卡取款、无卡取款、无卡存款、改密、查询、缴费和转账业务，无法提供有卡存款业务。
此时，该自助网点的网点服务器采用自助终端业务应急方法，该网点服务器检查得知该自助网点的缺失业务为有卡存款。
该网点服务器获取到有卡存款所需的自助终端的资源和部件为：自助终端机芯、键盘、凭条打印机、读卡器、凭条纸等。
该网点服务器对该自助网点的所拥有的资源和部件进行检查，可以知道存取一体机上有自助终端机芯、键盘、凭条打印机、凭条纸，而只取机和只存机上均有可以正常使用的读卡器。
该网点服务器根据预设的组合规则，选择了存取一体机和只存机作为整合资源的自助终端，并使得该存取一体机与只存机之间建立通信连接。
此时，该网点服务器在存取一体机和只存机上向客户要求身份验证，客户需要在只存机上插入银行卡，然后再存取一体机上输入银行卡的密码，只有当客户通过身份验证后有卡存款的业务流程才是执行。
网点服务器验证了再存取一体机和只存机前的客户身份后，根据预设的优化规则将有卡存款的业务流程分配给存取一体机和只存机。可以知道，由于存取一体机只是读卡器坏了，其他部件和资源均正常，因此网点服务器将除了插卡相关的流程分配给只存机，其余流程均分配给存取一体机来执行。客户在该自助网点上具体的操作步骤可以如下：
A：在只存机上插入银行卡，只存机屏幕显示提示：“请移步至存取一体机，并输入银行卡密码”；
B：客户在存取一体机上输入银行卡密码，通过身份验证；
C：在存取一体机上选择语言“中文”；
D：在存取一体机上选择业务类型“存款”；
E：在存取一体机上放入钞票，并确认，存取一体机开始点钞，并在屏幕上显示数额；
F：客户确认数额无误后，确认提交存款；
G：存取一体机提示客户是否打印凭条，客户确认后，存取一体机打印当前业务的凭条，客户获得凭条；
H：客户在存取一体机上选择退卡，存取一体机的屏幕上显示提示：“请 移步至只存机，并收好您的银行卡”
I：客户移步至只存机取回银行卡，本次自助业务结束。
上面主要对自助终端业务应急方法进行了详细的描述，下面将对一种网点服务器进行详细描述，请参阅图3，本发明实施例中一种网点服务器一个实施例包括：
业务获取模块301，用于获取自助网点下自助终端对应的自助业务；
业务检查模块302，用于检查该自助业务中是否存在缺失业务，若是，则发送第一触发信号给资源获取模块303；
该资源获取模块303，用于接收到来自该业务检查模块302的第一触发信号后，获取到该缺失业务所需的自助终端的资源和/或部件；
资源检查模块304，用于检查该自助网点是否拥有该缺失业务所需的自助终端的资源和/或部件，若是，则发送第二触发信号给资源整合模块305；
资源整合模块305，用于接收到来自该资源检查模块304的第二触发信号后，根据预设的组合规则将该自助网点下的该资源和/或部件整合起来；
协同操作模块306，用于根据预设的优化规则将整合后的该资源和/或部件协同操作，使得该自助网点能提供该缺失业务对应的自助业务。
本实施例中，业务获取模块301获取自助网点下自助终端对应的自助业务；业务检查模块302检查该自助业务中是否存在缺失业务，若是，则资源获取模块303获取到该缺失业务所需的自助终端的资源和/或部件；资源检查模块304检查该自助网点是否拥有该缺失业务所需的自助终端的资源和/或部件，若是，则资源整合模块305根据预设的组合规则将该自助网点下的该资源和/或部件整合起来；协同操作模块306根据预设的优化规则将整合后的该资源和/或部件协同操作，使得该自助网点能提供该缺失业务对应的自助业务。在本实施例中，当自助网点出现缺失业务时，网点服务器可以将自助网点上的资源和/或部件整合并协调操作，使得自助网点能再次提供该缺失业务对应的自助业务，解决由于自助网点上自助终端的部件出现异常导致自助业务缺失的问题，提升了自助网点的服务质量和资源利用率。
为便于理解，下面对本发明实施例中的一种网点服务器进行详细描述， 请参阅图4，本发明实施例中一种网点服务器另一个实施例包括：
业务获取模块401，用于获取自助网点下自助终端对应的自助业务；
业务检查模块402，用于检查该自助业务中是否存在缺失业务，若是，则发送第一触发信号给资源获取模块403；
该资源获取模块403，用于接收到来自该业务检查模块402的第一触发信号后，获取到该缺失业务所需的自助终端的资源和/或部件；
资源检查模块404，用于检查该自助网点是否拥有该缺失业务所需的自助终端的资源和/或部件，若是，则发送第二触发信号给资源整合模块405；
资源整合模块405，用于接收到来自该资源检查模块404的第二触发信号后，根据预设的组合规则将该自助网点下的该资源和/或部件整合起来；
协同操作模块406，用于根据预设的优化规则将整合后的该资源和/或部件协同操作，使得该自助网点能提供该缺失业务对应的自助业务。
本实施例中资源整合模块405具体包括：
终端获取单元4051，用于根据预设的组合规则在该自助网点中获取至少两台自助终端，该自助终端包含了该缺失业务所需的自助终端的资源和/或部件；
通信连接单元4052，用于在该至少两台自助终端之间建立通信连接；
组合规则单元4053，用于承载预设的该组合规则。
其中，组合规则单元4053具体包括：
第一组合规则子单元40531，用于规定该资源整合模块405在将该自助网点下的该资源和/或部件整合起来时，优先选择自助终端数量较少的整合方案，该整合方案的自助终端数量最少为2；
第二组合规则子单元40532，用于规定该资源整合模块405在将该自助网点下的该资源和/或部件整合起来时，优先选择处于空闲状态的自助终端下资源和/或部件；
第三组合规则子单元40533，用于规定该资源整合模块405在将该自助网点下的该资源和/或部件整合起来时，优先选择地理位置相距较近的自助终端下资源和/或部件。
需要说明的是，该第一组合规则子单元优先级大于第二组合规则子单元， 该第二组合规则子单元优先级大于第三组合规则子单元。
本实施例中协同操作模块406具体包括：
终端确定单元4061，用于确定整合后的该资源和/或部件所在的若干自助终端；
身份验证单元4062，用于根据预设的优化规则对确定后的该若干自助终端进行身份验证；
业务操作单元4063，用于根据预设的优化规则按照该缺失业务的业务流程在该若干自助终端之间进行业务操作，使得该自助网点能提供该缺失业务对应的自助业务。
本实施例中协同操作模块406还包括：
优化规则单元4064，用于承载预设的该优化规则；
该优化规则规定该若干自助终端中提供资源和/或部件最多的自助终端为主终端，其余该若干自助终端为从终端，该业务操作单元4063将该缺失业务的业务流程优先考虑分配给该主终端执行操作，再将其余的该业务流程分配给对应的该从终端执行操作。
所属领域的技术人员可以清楚地了解到，为描述的方便和简洁，上述描述的系统，装置和单元的具体工作过程，可以参考前述方法实施例中的对应过程，在此不再赘述。
在本申请所提供的几个实施例中，应该理解到，所揭露的系统，装置和方法，可以通过其它的方式实现。例如，以上所描述的装置实施例仅仅是示意性的，例如，所述单元的划分，仅仅为一种逻辑功能划分，实际实现时可以有另外的划分方式，例如多个单元或组件可以结合或者可以集成到另一个系统，或一些特征可以忽略，或不执行。另一点，所显示或讨论的相互之间的耦合或直接耦合或通信连接可以是通过一些接口，装置或单元的间接耦合或通信连接，可以是电性，机械或其它的形式。
所述作为分离部件说明的单元可以是或者也可以不是物理上分开的，作为单元显示的部件可以是或者也可以不是物理单元，即可以位于一个地方，或者也可以分布到多个网络单元上。可以根据实际的需要选择其中的部分或者全部单元来实现本实施例方案的目的。
另外，在本发明各个实施例中的各功能单元可以集成在一个处理单元中，也可以是各个单元单独物理存在，也可以两个或两个以上单元集成在一个单元中。上述集成的单元既可以采用硬件的形式实现，也可以采用软件功能单元的形式实现。
所述集成的单元如果以软件功能单元的形式实现并作为独立的产品销售或使用时，可以存储在一个计算机可读取存储介质中。基于这样的理解，本发明的技术方案本质上或者说对现有技术做出贡献的部分或者该技术方案的全部或部分可以以软件产品的形式体现出来，该计算机软件产品存储在一个存储介质中，包括若干指令用以使得一台计算机设备(可以是个人计算机，服务器，或者网络设备等)执行本发明各个实施例所述方法的全部或部分步骤。而前述的存储介质包括：U盘、移动硬盘、只读存储器(ROM，Read-Only Memory)、随机存取存储器(RAM，Random Access Memory)、磁碟或者光盘等各种可以存储程序代码的介质。
以上所述，以上实施例仅用以说明本发明的技术方案，而非对其限制；尽管参照前述实施例对本发明进行了详细的说明，本领域的普通技术人员应当理解：其依然可以对前述各实施例所记载的技术方案进行修改，或者对其中部分技术特征进行等同替换；而这些修改或者替换，并不使相应技术方案的本质脱离本发明各实施例技术方案的精神和范围。

Claims (10)

  1. 一种自助终端业务应急方法，其特征在于，包括：
    网点服务器获取自助网点下自助终端对应的自助业务；
    网点服务器检查所述自助业务中是否存在缺失业务，若是，则网点服务器获取到所述缺失业务所需的自助终端的资源和/或部件；
    网点服务器检查所述自助网点是否拥有所述缺失业务所需的自助终端的资源和/或部件，若是，则网点服务器根据预设的组合规则将所述自助网点下的所述资源和/或部件整合起来；
    网点服务器根据预设的优化规则将整合后的所述资源和/或部件协同操作，使得所述自助网点能提供所述缺失业务对应的自助业务。
  2. 根据权利要求1所述的方法，其特征在于，网点服务器根据预设的组合规则将所述自助网点下的所述资源和/或部件整合起来具体包括：
    网点服务器根据预设的组合规则在所述自助网点中获取至少两台自助终端，所述自助终端包含了所述缺失业务所需的自助终端的资源和/或部件；
    网点服务器在所述至少两台自助终端之间建立通信连接。
  3. 根据权利要求1所述的方法，其特征在于，网点服务器根据预设的组合规则将所述自助网点下的所述资源和/或部件整合起来具体包括：
    网点服务器根据第一组合规则、第二组合规则和第三组合规则将所述自助网点下的所述资源和/或部件整合起来；
    所述第一组合规则优先级大于第二组合规则；
    所述第二组合规则优先级大于第三组合规则；
    所述第一组合规则规定网点服务器在将所述自助网点下的所述资源和/或部件整合起来时，优先选择自助终端数量较少的整合方案，所述整合方案的自助终端数量最少为2；
    所述第二组合规则规定网点服务器在将所述自助网点下的所述资源和/或部件整合起来时，优先选择处于空闲状态的自助终端下资源和/或部件；
    所述第三组合规则规定网点服务器在将所述自助网点下的所述资源和/或部件整合起来时，优先选择地理位置相距较近的自助终端下资源和/或部件。
  4. 根据权利要求1所述的方法，其特征在于，网点服务器根据预设的优 化规则将整合后的所述资源和/或部件协同操作具体包括：
    网点服务器确定整合后的所述资源和/或部件所在的若干自助终端；
    网点服务器根据预设的优化规则对确定后的所述若干自助终端进行身份验证；
    网点服务器根据预设的优化规则按照所述缺失业务的业务流程在所述若干自助终端之间进行业务操作。
  5. 根据权利要求4所述的方法，其特征在于，
    所述优化规则规定所述若干自助终端中提供资源和/或部件最多的自助终端为主终端，其余所述若干自助终端为从终端，网点服务器将所述缺失业务的业务流程优先考虑分配给所述主终端执行操作，再将其余的所述业务流程分配给对应的所述从终端执行操作。
  6. 一种网点服务器，其特征在于，包括：
    业务获取模块，用于获取自助网点下自助终端对应的自助业务；
    业务检查模块，用于检查所述自助业务中是否存在缺失业务，若是，则发送第一触发信号给资源获取模块；
    所述资源获取模块，用于接收到来自所述业务检查模块的第一触发信号后，获取到所述缺失业务所需的自助终端的资源和/或部件；
    资源检查模块，用于检查所述自助网点是否拥有所述缺失业务所需的自助终端的资源和/或部件，若是，则发送第二触发信号给资源整合模块；
    资源整合模块，用于接收到来自所述资源检查模块的第二触发信号后，根据预设的组合规则将所述自助网点下的所述资源和/或部件整合起来；
    协同操作模块，用于根据预设的优化规则将整合后的所述资源和/或部件协同操作，使得所述自助网点能提供所述缺失业务对应的自助业务。
  7. 根据权利要求6所述的网点服务器，其特征在于，资源整合模块具体包括：
    终端获取单元，用于根据预设的组合规则在所述自助网点中获取至少两台自助终端，所述自助终端包含了所述缺失业务所需的自助终端的资源和/或部件；
    通信连接单元，用于在所述至少两台自助终端之间建立通信连接。
  8. 根据权利要求6所述的网点服务器，其特征在于，资源整合模块还包 括：
    组合规则单元，用于承载预设的所述组合规则；
    所述组合规则单元具体包括第一组合规则子单元、第二组合规则子单元、第三组合规则子单元；
    所述第一组合规则子单元优先级大于第二组合规则子单元；
    所述第二组合规则子单元优先级大于第三组合规则子单元；
    所述第一组合规则子单元，用于规定所述资源整合模块在将所述自助网点下的所述资源和/或部件整合起来时，优先选择自助终端数量较少的整合方案，所述整合方案的自助终端数量最少为2；
    所述第二组合规则子单元，用于规定所述资源整合模块在将所述自助网点下的所述资源和/或部件整合起来时，优先选择处于空闲状态的自助终端下资源和/或部件；
    所述第三组合规则子单元，用于规定所述资源整合模块在将所述自助网点下的所述资源和/或部件整合起来时，优先选择地理位置相距较近的自助终端下资源和/或部件。
  9. 根据权利要求6所述的网点服务器，其特征在于，协同操作模块具体包括：
    终端确定单元，用于确定整合后的所述资源和/或部件所在的若干自助终端；
    身份验证单元，用于根据预设的优化规则对确定后的所述若干自助终端进行身份验证；
    业务操作单元，用于根据预设的优化规则按照所述缺失业务的业务流程在所述若干自助终端之间进行业务操作，使得所述自助网点能提供所述缺失业务对应的自助业务。
  10. 根据权利要求9所述的网点服务器，其特征在于，协同操作模块还包括：
    优化规则单元，用于承载预设的所述优化规则；
    所述优化规则规定所述若干自助终端中提供资源和/或部件最多的自助终端为主终端，其余所述若干自助终端为从终端，所述业务操作单元将所述缺失业务的业务流程优先考虑分配给所述主终端执行操作，再将其余的所述 业务流程分配给对应的所述从终端执行操作。
PCT/CN2014/089116 2014-03-14 2014-10-22 自助终端业务应急方法以及网点服务器 WO2015135322A1 (zh)

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CL2016002205A1 (es) 2016-12-30
CN103870991A (zh) 2014-06-18
AU2014386505A1 (en) 2016-08-25
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