WO2015043547A1 - A method, device and system for message response cross-reference to related applications - Google Patents

A method, device and system for message response cross-reference to related applications Download PDF

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Publication number
WO2015043547A1
WO2015043547A1 PCT/CN2014/088006 CN2014088006W WO2015043547A1 WO 2015043547 A1 WO2015043547 A1 WO 2015043547A1 CN 2014088006 W CN2014088006 W CN 2014088006W WO 2015043547 A1 WO2015043547 A1 WO 2015043547A1
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Prior art keywords
message
terminal
response message
response
voice
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PCT/CN2014/088006
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English (en)
French (fr)
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WO2015043547A8 (en
Inventor
Yang Liu
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Tencent Technology (Shenzhen) Company Limited
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Priority to MYPI2016701041A priority Critical patent/MY192807A/en
Publication of WO2015043547A1 publication Critical patent/WO2015043547A1/en
Publication of WO2015043547A8 publication Critical patent/WO2015043547A8/en

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/06—Message adaptation to terminal or network requirements
    • H04L51/066—Format adaptation, e.g. format conversion or compression

Definitions

  • the invention relates to the field of computer communication technology, particularly to a method, device and system for message response.
  • the technical problem to be solved by the examples of the present disclosure is to provide a method, device and system for message response, which may directly provide the response message for the user on basis of the message transmitted by the user and meet the requirement of the user in automation and intellectualization.
  • the examples of the present disclosure provide a method for message response.
  • the method includes the steps of: collecting, by a processor, a voice message of a user in a voice communication application and converting the voice message into a text message; transmitting, by the processor, a search request to a server according to the text message obtained in the conversion, wherein the search request carries the text message or a key word message that is extracted according to the text message; in case that a response message returned by the server is an interactive session message, displaying the response message on a session interface for transmitting the voice message corresponding to the search request; and in case that the response message returned by the server is service information, displaying the response message on the session interface for transmitting voice message corresponding to the search request.
  • the examples of the present disclosure provide another method for message response.
  • the method includes: receiving, by a processor, a search request according to a voice mail received by a first terminal; getting, by the processor, a search key word from the search request and obtaining a response message corresponding to the search key word; in case that the response message is an interactive session message, transmitting the response message and the voice message to a corresponding second terminal wherein the first terminal is communicating with the corresponding second terminal, if an instruction for playing the voice message is detected after the corresponding second terminal receives the voice message, playing, in the second terminal, the voice message and displaying the response message as the interactive session message; and in case that the response message is service information, transmitting the response message carrying the service information to the first terminal, and displaying, in the first terminal, the service information according to the response message carrying the service information.
  • the examples of the present disclosure provide another method for message response.
  • the method includes: receiving, by a processor, a text message according to a voice message received by a first terminal; extracting a search key word from the text message and obtaining a response message according to the extracted search key word; in case that the response message is an interactive session message, transmitting the response message and the voice message to a corresponding second terminal wherein the first terminal is communicating with the corresponding second terminal, if an instruction for playing the voice message is detected after the corresponding second terminal receives the voice message, playing, in the second terminal, the voice message and displaying the response message as the interactive session message; in case that the response message is service information, transmitting the response message carrying the service information to the first terminal, and displaying, in the first terminal, the service information according to the response message carrying the service information.
  • the examples of the present disclosure further provide a device for message response.
  • the device includes: one or more processors coupled with a memory; a collecting module having the one or more processors coupled with the memory that is used to collect a voice message of a user in a voice communication application and convert the voice message into a text message; a requesting module having the one or more processors coupled with the memory that is used to transmit a search request to a server according to the text message, wherein the search request carries the text message or a key word message that is extracted according to the text message; a processing module having the one or more processors coupled with the memory that is used to: in case that the received response message returned by the server is an interactive session message or service information, display the response message on a session interface for transmitting the voice message corresponding to the search request.
  • the examples of the present disclosure provide also another device for message response.
  • the device includes: one or more processors coupled with a memory; a text receiving module having the one or more processors coupled with the memory that is used to receive a search request according to a voice message received by a first terminal; a searching module having the one or more processors coupled with the memory that is used to get a search key word from the search request and obtain a response message corresponding to the search key word; and a responding module having the one or more processors coupled with the memory that is used to: in case that the response message is an interactive session message, and to play, in a second terminal, the voice message and display the response message as the interactive session message, if an instruction for playing the voice message is detected after the corresponding second terminal receives the voice message, transmit the response message and the voice message to the corresponding second terminal wherein the first terminal is communicating with the corresponding second terminal; and in case that the response message is service information, and display, in the first terminal, the service information according to the response message carrying the service information, transmit the
  • the examples of the present disclosure provide another device for message response.
  • the device includes: one or more processors coupled with a memory; a voice receiving module having the one or more processors coupled with the memory that is used to receive a voice message received by a first terminal; a converting module having the one or more processors coupled with the memory that is used to convert the voice message into a text message, extract a search key word from the text message and search, according to the extracted search key word, through a response message that is corresponding to the search key word; a controlling module having the one or more processors coupled with the memory that is used to: in case that the response message is an interactive session message, and to play, in the second terminal, the voice message and display the response message as the interactive session message, if an instruction for playing the voice message is detected after the corresponding second terminal receives the voice message, transmit the response message and the voice message to the corresponding second terminal wherein the first terminal is communicating with the second terminal; and in case that the response message is service information, and to display in the first terminal, the service information
  • corresponding response message is obtained through analysis on text message obtained in transformation of voice message issued by user. Then, the user will be responded according to the specific content of obtained response message.
  • the present disclosure may shorten the operation process, save the user’s time and software and hardware resources of the terminal device and meet user’s requirement in automation and intellectualization.
  • Fig. 1 shows the flow diagram of a method for message response provided by the first example of the present disclosure.
  • Fig. 2 shows the session interface diagram for displaying response message provided by the examples of the present disclosure.
  • Fig. 3 shows the flow diagram of another method for message response provided by the second example of the present disclosure.
  • Fig. 4 shows the flow diagram of another method for message response provided by the third example of the present disclosure.
  • Fig. 5 shows the flow diagram of a method for message response provided by the forth examples of the present disclosure.
  • Fig. 6 shows the flow diagram of a method for message response provided by the fifth example of the present disclosure.
  • Fig. 7 shows the flow diagram of a method for message response provided by the sixth example of the present disclosure.
  • Fig. 8 shows the structural diagram of a device for message response provided by the examples of the present disclosure.
  • Fig. 9 shows the structural diagram of another device for message response provided by the examples of the present disclosure.
  • Fig. 10 shows the structural diagram of one among the responding modules in Fig. 9.
  • Fig. 11 shows the structural diagram of another device for message response provided by the examples of the present disclosure.
  • Fig. 12 shows the structural diagram of a system for message response provided by the examples of the present disclosure.
  • module may refer to, be part of, or include an Application Specific Integrated Circuit (ASIC) ; an electronic circuit; a combinational logic circuit; a field programmable gate array (FPGA) ; a processor (shared, dedicated, or group) that executes code; other suitable hardware components that provide the described functionality; or a combination of some or all of the above, such as in a system-on-chip.
  • ASIC Application Specific Integrated Circuit
  • FPGA field programmable gate array
  • the term module may include memory (shared, dedicated, or group) that stores code executed by the processor.
  • the exemplary environment may include a server, a client, and a communication network.
  • the server and the client may be coupled through the communication network for information exchange, such as sending/receiving identification information, sending/receiving data files such as splash screen images, etc.
  • information exchange such as sending/receiving identification information, sending/receiving data files such as splash screen images, etc.
  • client and one server are shown in the environment, any number of terminals or servers may be included, and other devices may also be included.
  • the communication network may include any appropriate type of communication network for providing network connections to the server and client or among multiple servers or clients.
  • communication network may include the Internet or other types of computer networks or telecommunication networks, either wired or wireless.
  • the disclosed methods and apparatus may be implemented, for example, in a wireless network that includes at least one client.
  • the client may refer to any appropriate user terminal with certain computing capabilities, such as a personal computer (PC) , a work station computer, a server computer, a hand-held computing device (tablet) , a smart phone or mobile phone, or any other user-side computing device.
  • the client may include a network access device.
  • the client may be stationary or mobile.
  • a server may refer to one or more server computers configured to provide certain server functionalities, such as database management and search engines.
  • a server may also include one or more processors to execute computer programs in parallel.
  • Fig. 1 shows the flow diagram of a method for message response provided by the first example of the present disclosure and the method may be realized through interaction between user terminal and server.
  • the method may offer voice message to voice user fast relatively.
  • the method provided in the first example of the present disclosure comprises the steps as below. Steps and sub-steps in Fig. 1 are performed by executing instructions stored in memory 1-12 by processor 1-10.
  • S101 When receiving a voice message in a voice communication application, converting, by a first terminal, the voice message into a text message and transmitting a search request and the voice message to a server according to the text message obtained in the conversion.
  • the first terminal is a user terminal equipped with voice real-time communication application or the like. Specifically, it may be tablet, intellectual mobile phone, personal computer, intellectual wearable device and so on. After opening the equipped voice real-time communication, the first terminal may collect user’s voice message with a terminal microphone or other device. Specifically it may be to collect voice message after opening a voice real-time communication application and then transform the voice message into text message according to the matching relation between the preset voice library and character string. It is possible that only portion of voice messages collected is transformed.
  • the first terminal may use a search request to completely carry the text message obtained in transformation and transmit it to a server, which will extract search key words used in the response message search.
  • the first terminal may screen the text message and delete words in specified forms, such as modal particle and other unnecessary words, to get one or more key words; and then use a search request to carry the key words obtained in the screening process and transmit it to a server, which will extract search key words used in the response message search. It is possible that the server and the first terminal are physically co-located in one device.
  • the first terminal needs to execute one more transformation step and one more search requesting step in the S101 after collecting voice message.
  • S102 Getting, by the server, a search key word from the search request and obtaining a response message corresponding to the search key word.
  • the server gets search key words according to text message or key words in search request, and searches to obtain response message corresponding to the search key words.
  • the step of searching comprises two sub-steps specifically. Firstly, it is to search in the preset database of key words and response messages, in order to obtain response messages corresponding to the search key words.
  • the response message may be an image-text message; for example, a response message related to train may be an animation message of a train’s movement.
  • the step S102 will be ended.
  • it is to use the search key words in web search in case that no response message is obtained in the preset database of key words and response messages, in order to search corresponding messages in internet. Then, messages obtained in web search will be taken as the response message and the step S102 will be ended.
  • the invention needs more processes on text message corresponding to the voice message as described in the steps of S102-S104.
  • S102 it may be to execute the step of extracting search key words and starting response message search at the same time of executing existing process, such as retransmission to other users.
  • existing process such as retransmission to other users.
  • it is to command to display the response message obtained in search on the session interface between the corresponding first terminal and the second terminal, while (or after) transmitting voice message to other users.
  • it is to command to display in the first terminal the response message serving as service information, in the meantime finishing all existing voice process and issuing response.
  • the server will command to display the response message on the session interface of the two communication sides. For example, after user A at first terminal issues voice of “train” in voice communication with user B at second terminal, the server will display an animation of train movement on the session interface of user A and user B, corresponding to the first terminal and the second terminal respectively, as shown in Fig. 2.
  • S106 displaying, by the first terminal, the service information according to the response message carrying the service information.
  • the server gets service information in the response message search, for example, message related to music, book, movie, commodity or the like
  • the server will initiate a session to display to user the corresponding music message, book message, movie message, commodity message or the like.
  • the server will transmit to the user of the first terminal several voice communication accounts corresponding to telephone charge payment or several interlinking addresses of telephone charge payment.
  • the server may create session with the account of user in the first terminal, in order to command to display on the first terminal the service information carried in the response message.
  • how to determine whether the response message is interactive session message or service information it may be determined according to the specific content in the response message and preset discrimination logic. For example, in case that content in the obtained response message is some public accounts of sellers, or message related to music, book, movie, commodity or the like, it will be determined that the obtained response message is service information. In case that content of the obtained response is some animations, audio files or the like, it will be determined that the obtained response message is an interactive session message. Of course, there may be some other method to distinguish, for example, if the search key words are of the response message obtained in the preset database of interactive session response, it will be determined that the obtained response message is an interactive session message; otherwise, it is service information.
  • corresponding response message is obtained through analysis on text message obtained in transformation of voice message issued by user. Then, user will be responded according to the specific content of the obtained response message.
  • This invention may shorten the operation process, save user’s time and software and hardware resources of terminal device and meet user’s requirement in automation and intellectualization.
  • Fig. 3 shows the flow diagram of a method for message response provided by the second example of the present disclosure and the method may be realized through interaction between user terminal and server.
  • the method may offer voice message to voice user fast relatively.
  • the method provided in the example of the present disclosure comprises the steps as below. Steps and sub-steps in Fig. 3 may be performed by executing instructions stored in memory 3-12 by processor 3-10.
  • S201 collecting, by a first terminal, a voice message of a user in a voice communication application and transmitting the voice message to a server.
  • the first terminal is a user terminal equipped with voice real-time communication application or the like. Specifically, it may be tablet, intellectual mobile phone, personal computer, intellectual wearable device and so on. After opening the equipped voice real-time communication, the first terminal may collect user’s voice message with a terminal microphone or other device. Specifically it may be to collect voice message after opening a voice real-time communication application and then transform the voice message into text message according to the matching relation between the preset audio library and character string.
  • S202 converting, by the server, the voice message into a text message, extracting a search key word from the text message and obtaining a response message according to the extracted search key word.
  • the search request transmitted by the first terminal to the server according to text message obtained in transformation, contains the text message obtained in transformation.
  • the step S202 comprises sub-steps of the server extracting the search key words matching preset key words from text message carried by the search request, and the server searching related response message according to the search key words.
  • the step of the server searching related response message according to the search key words comprises: arranging beforehand one or more image and/or text message for responding session interaction, or account message and/or service message related to the key words search for providing service for the key words search.
  • the response message is one or several images and/or text messages, which are set for key words search and used to respond to the session interaction
  • below steps of S203 to S206 are executed; in case that the response message is one or several account messages and/or service messages, which are related to the key words search and used to provide service, the below steps of S207 and S208 are executed.
  • the server may initiate a determination step, specifically comprising; in case that the response message is an interactive session message, the server issuing a response prompt information to the first terminal; the first terminal displaying the response prompt information and transmitting an acknowledgement message after it receives the acknowledgement instruction responding to the response prompt information; and the server receiving the acknowledgement message and executing the step of transmitting the response message and the voice message to the corresponding second terminal, with which the first terminal is communicating.
  • the first terminal may determine whether to transmit the voice message only to the second terminal or to transmit response message such as voice message, animation or the like, to the second terminal.
  • the server when the server transmits the response message to the second terminal, it namely displays or plays content of the response message on the session interface with the second terminal displayed on the first terminal.
  • the server detects that the second terminal is playing or displaying the content of response message, it transmits the response message to the first terminal in order to play the response message in the first terminal.
  • the server will command to display the response message on the session interface of the two communication sides. For example, after user A at first terminal issues voice of “train” in voice communication with user B at another terminal, the server will display an animation of train movement on the session interface of user A and user B, corresponding to the first terminal and the second terminal respectively, as shown in Fig. 2.
  • S208 displaying, by the first terminal, the service information according to the response message carrying the service information.
  • the response messages displayed in the first terminal include: one or several items among account messages, image-text messages of commodity and service, entertainment messages.
  • the image-text messages of commodity and service include image-text information of commodity and link information of commodity;
  • the entertainment messages include entertainment introduction messages and entertainment link messages.
  • the server gets service information in the response message search, for example, message related to music, book, movie, commodity or the like
  • the server will initiate a session to display to user the corresponding music message, book message, movie message, commodity message or the like.
  • the server will transmit to the user of the first terminal several voice communication accounts corresponding to telephone charge payment or several interlinking addresses of telephone charge payment.
  • corresponding response message is obtained through analysis on text message obtained in transformation of voice message issued by user. Then, user will be responded according to the specific content of obtained response message.
  • This invention may shorten the operation process, save user’s time and software and hardware resources of terminal device and meet user’s requirement in automation and intellectualization.
  • the invention may display messages such as animation on the session interface of user, which offers more methods of voice interaction among users.
  • Fig. 4 shows the flow diagram of a method for message response provided by the third example of the present disclosure and the method may be realized through interaction between user terminal and server.
  • the terminal may be tablet, intellectual mobile phone, personal computer, intellectual wearable device and so on. Steps and sub-steps in Fig. 4 are performed by executing instructions stored in memory 4-12 by processor 4-10.
  • S301 collecting, by a processor, a voice message of a user in a voice communication application and converting the voice message into a text message.
  • the first terminal may collect user’s voice message with a terminal microphone or other device. Specifically it may be to collect voice message after opening a voice real-time communication application and then transform the voice message into text message according to the matching relation between the preset audio library and character string.
  • S302 transmitting search request to server according to the text message obtained in transformation, in which the search request carries the text message or key words message extracted on basis of the text message.
  • the first terminal may use a search request to completely carry the text message obtained in transformation and transmit it to a server, which will extract search key words used in the response message search.
  • the first terminal may screen the text message and delete words in specified forms, such as modal particle and other unnecessary words, to get one or more key words; and then use a search request to carry the key words obtained in the screening process and transmit it to a server, which will extract search key words used in the response message search.
  • the server After the search request is transmitted to server, the server will get search key words according to text message or key words in search request, and search to obtain response message corresponding to the search key words.
  • the step of searching comprises two sub-steps specifically. Firstly, it is to search in the preset database of key words and response messages, in order to obtain response messages corresponding to the search key words.
  • the response message may be an image-text message; for example, a response message related to train may be an animation message of a train’s movement.
  • it is to use the search key words in web search in order to search corresponding messages in internet, and then messages obtained in web search will be taken as response message.
  • the first terminal will display the response message on the session interface of the two communication sides according to the response message. For example, after user A at first terminal issues voice of “train” in voice communication with user B at another terminal, the server will display an animation of train movement on the session interface of user A and user B, as shown in Fig. 2.
  • the server gets service information in the response message search, for example, message related to music, book, movie, commodity or the like
  • the first terminal display to user the corresponding music message, book message, movie message, commodity message or the like.
  • the voice input by user is for telephone charge payment
  • the first terminal will transmit to the user several voice communication accounts corresponding to telephone charge payment or several interlinking addresses for telephone charge payment.
  • corresponding response message is obtained through analysis on text message obtained in transformation of voice message issued by user. Then, user will be responded according to the specific content of obtained response message.
  • This invention may shorten the operation process, save user’s time and software and hardware resources of terminal device and meet user’s requirement in automation and intellectualization.
  • the invention may display messages such as animation on the session interface of user, which offers more methods of voice interaction among users.
  • Fig. 5 shows the flow diagram of a method for message response provided by the forth example of the present disclosure.
  • the example may be used in application servers such as real-time voice communication application. Steps and sub-steps in Fig. 5 are performed by executing instructions stored in memory 4-12 by processor 4-10.
  • S401 receiving, by a processor, a search request transmitted by a first terminal, wherein the search request is generated and transmitted by the first terminal according to a text message obtained in a conversion of a voice message.
  • the first terminal may use a search request to completely carry the text message obtained in transformation and transmit it to a server, which will extract search key words used in the response message search.
  • the first terminal may screen the text message and delete words in specified forms, such as modal particle and other unnecessary words, to get one or more key words; and then use a search request to carry the key words obtained in the screening process and transmit it to a server, which will extract search key words used in the response message search.
  • the server gets search key words according to text message or key words in search request, and searches to obtain response message corresponding to the search key words.
  • the step of searching comprises two sub-steps specifically. Firstly, it is to search in the preset database of key words and response messages, in order to obtain response messages corresponding to the search key words.
  • the response message may be an image-text message; for example, a response message related to train may be an animation message of a train’s movement.
  • a response message related to train may be an animation message of a train’s movement.
  • it is to use the search key words in web search in to search corresponding messages in internet, and then messages obtained in web search will be taken as response message.
  • the response message is an interactive session message
  • the step S403 may comprise; determining the second terminal, with which the first terminal is communicating, according to the session interface on which the voice message corresponding to the search request transmitted by the first terminal locates; and transmitting the response message to the second terminal in order to get the second terminal displaying the response message on the interface for session with the first terminal.
  • the server may transmit the response message to the first terminal, specifically, when the server transmits the response message to the second terminal, it displays or plays content of the response message on the session interface with the second terminal displayed on the first terminal.
  • the server may transmit the response message to the first terminal in order to play the response message in the first terminal.
  • the step S404 may comprise: when the response message is service information, transmitting the response message to the first terminal, in order to get the first terminal displaying the response message on the session interface on which the voice message corresponding to the search request transmitted by the first terminal locates; and one or several among obtained account message of service provider, image-text message of commodity and service, and entertainment service message.
  • the response message is interactive session message or service information
  • it may be determined according to the specific content in the response message and preset discrimination logic.
  • the obtained response message is some public accounts of sellers, or message related to music, book, movie, commodity or the like
  • it will be determined that the obtained response message is service information.
  • content of the obtained response is some animations, audio files or the like
  • it will be determined that the obtained response message is an interactive session message.
  • corresponding response message is obtained through analysis on text message obtained in transformation of voice message issued by user. Then, user will be responded according to the specific content of obtained response message.
  • This invention may shorten the operation process, save user’s time and software and hardware resources of terminal device and meet user’s requirement in automation and intellectualization.
  • the invention may display messages such as animation on the session interface of user, which offers more methods of voice interaction among users.
  • Fig. 6 shows the flow diagram of a method for message response provided by the fifth example of the present disclosure.
  • method may be realized through interaction between user terminal and server.
  • the method may offer voice message to voice user fast relatively.
  • the method provided in the examples of the present disclosure comprises the steps as below. Steps and sub-steps in Fig. 6 are performed by executing instructions stored in memory 6-12 by processor 6-10.
  • the first terminal is a user terminal equipped with voice real-time communication application or the like. Specifically, it may be tablet, intellectual mobile phone, personal computer, intellectual wearable device and so on, which may collect the voice message issued by user with terminal microphone.
  • the first terminal is only used to collect voice message of user. Specifically, it may be that user opens the real-time voice communication application with other users and then collects voice message. After the first terminal collects voice message, the voice message will be transmitted to a server of corresponding voice communication application using existing transmission method and protocol.
  • S502 it may be to execute the step of extracting search key words and starting response message search at the same time of executing existing process, such as retransmission to other users.
  • it is to command to display the response message obtained in search on the session interface between the corresponding first terminal and the second terminal, while (or after) transmitting voice message to other users.
  • it is to command to display in the first terminal the response message serving as service information, in the meantime finishing all existing voice process and issuing response.
  • the server may transmit the response message to the first terminal. Specifically, when the server transmits the response message to the second terminal, namely displays or plays content of the response message on the session interface with the second terminal displayed on the first terminal. Of course, it may be that when the server detects that the second terminal is playing or displaying the content of response message, it transmits the response message to the first terminal in order to play the response message in the first terminal.
  • the server will command to display the response message on the session interface of the two communication sides according to the response message. For example, after user A at first terminal issues voice of “train” in voice communication with user B at another terminal, the server will display an animation of train movement on the session interface of user A and user B, as shown in Fig. 2.
  • the server may initiate a determination step, specifically comprising sub-steps of: in case that the response message is an interactive session message, the server issuing a response prompt information to the first terminal; the first terminal displaying the response prompt information, and transmitting an acknowledgement message after it receives the acknowledgement instruction responding to the response prompt information; and the server receiving the acknowledgement message and executing the step of transmitting the response message and the voice message to the corresponding second terminal, with which the first terminal is communicating.
  • the first terminal may determine whether to transmit the voice message only to the second terminal, or to transmit response message such as voice message, animation or the like, to the second terminal.
  • the server gets service information in the response message search, for example, message related to music, book, movie, commodity or the like
  • the server will initiate a session to display to user the corresponding music message, book message, movie message, commodity message or the like.
  • the server will transmit to the user of the first terminal several voice communication accounts corresponding to telephone charge payment or several interlinking addresses of telephone charge payment.
  • the step S502 of the server transmitting the voice message into text message and extracting key words from the text message comprises sub-steps of: the server extracting the search key words matching preset key words from text message carried by the search request; and the server searching related response message according to the search key words.
  • the step S503 of, in case that the response message is an interactive session message, commanding to display the response message on the session interfaces of the first terminal and the second terminal, with which the first terminal communicates comprises the followings.
  • the server will transmit the response message to the first terminal; the first terminal displaying the response message on the session interface on which the voice message corresponding to the search request transmission locates; the server determining the second terminal, with which the first terminal is communicating, according to the session interface on which the voice message corresponding to the search request transmitted by the first terminal locates, and transmitting the response message to the second terminal; the second terminal displaying the response message on the session interface with the first terminal.
  • step S503 of in case that the response message is service information, commanding to display the service information carried in the response message in the first terminal comprises sub-steps of:
  • the response message is service information
  • transmitting the response message to the first terminal the first terminal displaying the response message on the session interface, on which the voice message corresponding to the search request locates.
  • how to determine whether the response message is interactive session message or service information it may be determined according to the specific content in the response message and preset discrimination logic. For example, in case that content in the obtained response message is some public accounts of sellers, or message related to music, book, movie, commodity or the like, it will be determined that the obtained response message is service information. In case that content of the obtained response is some animations, audio files or the like, it will be determined that the obtained response message is an interactive session message. Of course, there may be some other method to judge, for example, if the search key words are of the response message obtained in the preset database of interactive session response, it will be determined that the obtained response message is an interactive session message; otherwise, it is service information.
  • corresponding response message is obtained through analysis on text message obtained in transformation of voice message issued by user. Then, user will be responded according to the specific content of obtained response message.
  • This invention may shorten the operation process, save user’s time and software and hardware resources of terminal device and meet user’s requirement in automation and intellectualization.
  • the invention may display messages such as animation on the session interface of user, which offers more methods of voice interaction among users.
  • Fig. 7 shows the flow diagram of a method for message response provided by the sixth example of the present disclosure.
  • the method may be applied in server of application such as real-time voice communication application. Steps and sub-steps in Fig. 7 are performed by executing instructions stored in memory 7-12 by processor 7-10. Specifically, the method comprises sub-steps of:
  • S601 receiving, by a processor, a voice message transmitted by a first terminal.
  • the first terminal is a user terminal equipped with voice real-time communication application or the like. Specifically, it may be tablet, intellectual mobile phone, personal computer, intellectual wearable device and so on. After opening the equipped voice real-time communication in the first terminal, the first terminal may collect user’s voice message with a terminal microphone or other device.
  • the first terminal is only used to collect voice message of user. Specifically, it may be that user opens the real-time voice communication application with other users and then collects voice message. After the first terminal collects voice message, the voice message will be transmitted to a server of corresponding voice communication application using existing transmission method and protocol.
  • S602 converting, by the processor, the voice message into a text message, extracting a search key word from the text message and obtaining a response message according to the extracted search key word.
  • S602 it may be to execute the step of extracting search key words and starting response message search at the same time of executing existing process, such as retransmission to other users.
  • it is to command to display the response message obtained in search on the session interface between the corresponding first terminal and the second terminal, while (or after) transmitting voice message to other users.
  • it is to command to display in the first terminal the response message serving as service information, in the meantime finishing all existing voice process and issuing response.
  • the server may transmit the response message to the first terminal. Specifically, when the server transmits the response message to the second terminal, namely displays or plays content of the response message on the session interface with the second terminal displayed on the first terminal. Of course, it may be that when the server detects that the second terminal is playing or displaying the content of response message, it transmits the response message to the first terminal in order to play the response message in the first terminal.
  • the server will command to display the response message on the session interface of the two communication sides. For example, after user A at first terminal issues voice of “train” in voice communication with user B at another terminal, the server will display an animation of train movement on the session interface of user A and user B, corresponding to the first terminal and the second terminal respectively, as shown in Fig. 2.
  • the server gets service information in the response message search, for example, message related to music, book, movie, commodity or the like
  • the server will initiate a session to display to user the corresponding music message, book message, movie message, commodity message or the like.
  • the server will transmit to the user of the first terminal several voice communication accounts corresponding to telephone charge payment or several interlinking addresses for telephone charge payment.
  • step S602 of the server transmitting the voice message into text message and extracting key words from the text message comprises sub-steps of: the server extracting the search key words matching preset key words from text message carried by the search request; and the server searching related response message according to the search key words.
  • step S603 of, in case that the response message is an interactive session message, commanding to display the response message on the session interfaces of the first terminal and the second terminal, with which the first terminal communicates, comprises:
  • the server may initiate a determination step, specifically comprising sub-steps of: in case that the response message is an interactive session message, the server issuing a response prompt information to the first terminal; the first terminal displaying the response prompt information, and transmitting an acknowledgement message after it receives the acknowledgement instruction responding to the response prompt information; and the server receiving the acknowledgement message and executing the step of transmitting the response message and the voice message to the corresponding second terminal, with which the first terminal is communicating.
  • the first terminal may determine whether to transmit the voice message only to the second terminal, or to transmit response message such as voice message, animation or the like, to the second terminal.
  • corresponding response message is obtained through analysis on text message obtained in transformation of voice message issued by user. Then, user will be responded according to the specific content of obtained response message.
  • This invention may shorten the operation process, save user’s time and software and hardware resources of terminal device and meet user’s requirement in automation and intellectualization.
  • the invention may display messages such as animation on the session interface of user, which offers more methods of voice interaction among users.
  • Fig. 8 shows the structural diagram of a device for message response provided by the example of the present disclosure.
  • the example provides a device, which may be installed in user terminal.
  • the terminal may be tablet, intellectual mobile phone, personal computer, intellectual wearable device and so on. All modules and/or units illustrated in Fig. 8 have one or more processors 8-10 and memory 8-12 storing instructions to be executed by the one or more processors 8-10.
  • the device comprises:
  • Collecting module 10 having one or more processors coupled with the memory that is used to collect voice message of user in voice communication application and transform the voice message into text message;
  • Requesting module 11 having one or more processors coupled with the memory that is used to transmit search request to server according to the text message obtained in transformation, in which the search request carries the text message or key words message extracted on basis of the text message;
  • Processing module 12 having one or more processors coupled with the memory that is used to display the response message on the session interface for transmitting voice message corresponding to search request, in case that the received response message returned by server is an interactive session message; and to display the response message on the session interface for transmitting voice message corresponding to search request, in case that the received response message returned by server is service information.
  • the collecting module 10 may collect user’s voice message with a terminal microphone or other device. Specifically, the collecting module 10 may collect voice message after opening a voice real-time communication application and then transform the voice message into text message according to the matching relation between the preset audio library and character string.
  • the requesting module 11 may use a search request to completely carry the text message obtained in transformation and transmit it to a server, which will extract search key words used in the response message search.
  • the requesting module 11 may screen the text message and delete words in specified forms, such as modal particle and other unnecessary words, to get one or more key words; and then use a search request to carry the key words obtained in the screening process and transmit it to a server, which will extract search key words used in the response message search.
  • the server After the search request is transmitted to server, the server will get search key words according to text message or key words in search request and search to obtain response message corresponding to the search key words.
  • the step of searching comprises two sub-steps specifically. Firstly, it is to search in the preset database of key words and response messages, in order to obtain response messages corresponding to the search key words.
  • the response message may be an image-text message; for example, a response message related to train may be an animation message of a train’s movement. .
  • it is to use the search key words in web search in order to search corresponding messages in internet, and then messages obtained in web search will be taken as response message.
  • the processing module 12 will display the response message on the voice session interface of the two communication sides according to the response message. For example, after user A at first terminal issues voice of “train” in voice communication with user B at another terminal, the server will display an animation of train movement on the session interface of user A and user B, according to the obtained image-text message, as shown in Fig. 2.
  • the processing module 12 displays to user the corresponding music message, book message, movie message, commodity message or the like. Specifically, in case that the voice input by user is for telephone charge payment, the processing module 12 will transmit to the user several voice communication accounts corresponding to telephone charge payment or several interlinking addresses for telephone charge payment.
  • corresponding response message is obtained through analysis on text message obtained in transformation of voice message issued by user. Then, user will be responded according to the specific content of obtained response message.
  • This invention may shorten the operation process, save user’s time and software and hardware resources of terminal device and meet user’s requirement in automation and intellectualization.
  • Fig. 9 shows the structural diagram of another device for message response provided by the example of the present disclosure.
  • the device includes:
  • Text receiving module 20 having one or more processors coupled with the memory that is used to receive the search request transmitted by the first terminal, in which the search request is generated and transmitted by the first terminal according to the text message obtained in transformation of collected voice message.
  • Searching module 21 having one or more processors coupled with the memory that is used to get search key words from the search request and search to obtain response message corresponding to the search key words.
  • Responding module 22 having one or more processors coupled with the memory that is used to transmit the response message and the voice message to the corresponding second terminal, with which the first terminal is communicating, in case that the response message is an interactive session message, in order to get the second terminal playing the voice message and displaying the response message, which serves as interactive session message, if an instruction for playing the voice message is detected after the second terminal receives the voice message; and to transmit the response message, which carries the service information, to the first terminal, in case that the response message is service information, in order to get the first terminal displaying the service information according to the response message carrying the service information.
  • the first terminal may use a search request to completely carry the text message obtained in transformation and transmit it to a server, which will extract search key words used in the response message search.
  • the first terminal may screen the text message and delete words in specified forms, such as modal particle and other unnecessary words, to get one or more key words; and then use a search request to carry the key words obtained in the screening process and transmit it to a server, which will extract search key words used in the response message search.
  • the searching module 21 gets search key words according to text message or key words in search request, and searches to obtain response message corresponding to the search key words.
  • the searching module 21 offers two searching methods. Firstly, it is to search in the preset database of key words and response messages, in order to obtain response messages corresponding to the search key words.
  • the response message may be an image-text message; for example, a response message related to train may be an animation message of a train’s movement.
  • the device in the examples of the present disclosure may include:
  • Prompting module 23 having one or more processors coupled with the memory that is used to issue a response prompt information to the first terminal in order to get the first terminal displaying the response prompt information in case that the response message is an interactive session message;
  • the responding module 22 having one or more processors coupled with the memory that may be used specifically used to execute the step of transmitting the response message and the voice message to the corresponding second terminal, with which the first terminal is communicating, after receiving the acknowledgement message returned by the first terminal according to the response prompt information.
  • the responding module 22 may specifically include units of:
  • Determining unit 221 having one or more processors coupled with the memory that is used to determine the second terminal, with which the first terminal is communicating, according to the session interface on which the voice message corresponding to the search request transmitted by the first terminal locates;
  • First transmitting unit 222 having one or more processors coupled with the memory that is used to transmit the response message to the second terminal in order to get the second terminal displaying the response message on the interface for session with the first terminal;
  • Second transmitting unit 223, used to show and transmit the response message, which carries the service information, to the first terminal, in case that the response message is service information, in order to get the first terminal displaying the service information according to the response message carrying the service information.
  • the displayed response messages include: one or several among obtained account message of service provider, image-text message of commodity and service, and entertainment service message.
  • how to determine whether the response message obtained by the responding module 22 is interactive session message or service information it may be determined according to the specific content in the response message and preset discrimination logic. For example, in case that content in the obtained response message is some public accounts of sellers, or message related to music, book, movie, commodity or the like, it will be determined that the obtained response message is service information. In case that content of the obtained response is some animations, audio files or the like, it will be determined that the obtained response message is an interactive session message. Of course, there may be some other method to judge, for example, if the search key words are of the response message obtained in the preset database of interactive session response, it will be determined that the obtained response message is an interactive session message; otherwise, it is service information.
  • All modules and/or units illustrated in Fig. 9 have one or more processors 9-10 and memory 9-12 storing instructions to be executed by the one or more processors 9-10.
  • corresponding response message is obtained through analysis on text message obtained in transformation of voice message issued by user. Then, user will be responded according to the specific content of obtained response message.
  • This invention may shorten the operation process, save user’s time and software and hardware resources of terminal device and meet user’s requirement in automation and intellectualization.
  • the invention may display messages such as animation on the session interface of user, which offers more methods of voice interaction among users.
  • Fig. 11 shows the structural diagram of another device for message response provided by the example of the present disclosure.
  • the device in the example of the present disclosure may be applied in server of application such as real-time voice communication application.
  • the device is composed with:
  • Voice receiving module 40 having one or more processors coupled with the memory that is used to receive voice message transmitted by the first terminal;
  • Converting module 41 having one or more processors coupled with the memory that is used to convert the voice message into text message, extract key words from the text message and start searching according to the extracted search key words, through which response message corresponding to the search key words will be obtained;
  • Controlling module 42 having one or more processors coupled with the memory that is used to transmit the response message and the voice message to the corresponding second terminal, with which the first terminal is communicating, in case that the response message is an interactive session message, in order to get the second terminal playing the voice message and displaying the response message, which serves as interactive session message, if an instruction for playing the voice message is detected after the second terminal receives the voice message; and to transmit the response message, which carries the service information, to the first terminal, in case that the response message is service information, in order to get the first terminal displaying the service information according to the response message carrying the service information.
  • the first terminal is a user terminal equipped with voice real-time communication application or the like. Specifically, it may be tablet, intellectual mobile phone, personal computer, intellectual wearable device and so on, which may collect user’s voice message with a terminal microphone or other device.
  • the first terminal is only used to collect voice message of user. Specifically, it may be that user opens the real-time voice communication application with other users and then collects voice message. After the first terminal collects voice message, the voice message will be transmitted to a server of corresponding voice communication application using existing transmission method and protocol.
  • the converting module 41 may execute the step of extracting search key words and starting response message search at the same time of executing existing process, such as retransmission to other users.
  • the controlling module 42 it may command to display the response message obtained in search on the session interface between the corresponding first terminal and the second terminal, while (or after) transmitting voice message to other users.
  • the device in examples of invention may further include:
  • prompting module 43 having one or more processors coupled with the memory that is used to issue a response prompt information to the first terminal in order to get the first terminal displaying the response prompt information in case that the response message is an interactive session message;
  • the controlling module 42 having one or more processors coupled with the memory that is specifically used to execute the step of transmitting the response message and the voice message to the corresponding second terminal, with which the first terminal is communicating, after receiving the acknowledgement message returned by the first terminal according to the response prompt information.
  • the converting module 41 may comprise:
  • Converting unit having one or more processors coupled with the memory that is used to transform the voice message into text message;
  • Extracting unit having one or more processors coupled with the memory that is used to extract the search key words matching preset key words from text message obtained from transformation;
  • Searching unit having one or more processors coupled with the memory that is used to search related response message according to the search key words.
  • controlling module 42 comprise:
  • First responding unit having one or more processors coupled with the memory that is used to transmit the response message to the first terminal in case that the response message is an interactive session message, in order to get the first terminal displaying the response message on the session interface in which the voice message corresponding to the search request transmission locates;
  • Second responding unit having one or more processors coupled with the memory that is used to transmit the response message, which carries the service information, to the first terminal, in case that the response message is service information, in order to get the first terminal displaying the service information according to the response message carrying the service information;
  • Third responding unit having one or more processors coupled with the memory that is used to transmit the response message, which carries the service information, to the first terminal, in case that the response message is service information, in order to get the first terminal displaying the service information according to the response message carrying the service information.
  • corresponding response message is obtained through analysis on text message obtained in transformation of voice message issued by user. Then, user will be responded according to the specific content of obtained response message.
  • This invention may shorten the operation process, save user’s time and software and hardware resources of terminal device and meet user’s requirement in automation and intellectualization.
  • the invention may display messages such as animation on the session interface of user, which offers more methods of voice interaction among users.
  • Fig. 12 shows the structural diagram of a system for message response provided by the examples of the present disclosure and it comprises a first terminal 1, a server 2 and a second terminal 3.
  • the first terminal 1 and the second terminal 3 may be user terminals equipped with voice real-time communication application or the like.
  • it may be tablet, intellectual mobile phone, personal computer, intellectual wearable device and so on.
  • the server 2 may be application server with of real-time voice communication server or the like.
  • First terminal 1 is having one or more processors coupled with the memory that is used to transform the voice message into text message, and transmit search request and the voice message to the server 2 according to the text message obtained in the transformation, when receives a voice message in a voice communication application.
  • the server 2 having one or more processors coupled with the memory that is used to get search key words from the search request and search to obtain response message corresponding to the search key words.
  • the server 2 is also used to display the response message on the session interfaces of the first terminal 1 and the second terminal 3, with which the first terminal 1 communicates, in case that the response message is an interactive session message.
  • the server 2 is further used to transmit the response message and the voice message to the corresponding second terminal, with which the first terminal is communicating, in case that the response message is an interactive session message.
  • the second terminal 3 having one or more processors coupled with the memory that is used to play the voice message and display the response message, which serves as an interactive session message, if an instruction for playing the voice message is detected after the second terminal receives the voice message.
  • the first terminal 1 may use a search request to completely carry the text message obtained in transformation and transmit it to the server 2, which will extract search key words used in the response message search.
  • the first terminal 1 may screen the text message and delete words in specified forms, such as modal particle and other unnecessary words, to get one or more key words; and then use a search request to carry the key words obtained in the screening process and transmit it to the server 2, which will extract search key words used in the response message search.
  • the first terminal 1 is used to transmit the text message obtained in transformation and carried in search request to the server 2; the server 2 is specifically used to get search key words from the search request and search to obtain response message corresponding to the search key words. Specifically, it is used specifically to extract the search key words matching preset key words from text message carried by the search request; and to search related response message according to the search key words.
  • the match for the search may not be a complete match.
  • the pre-defined criteria may be provided to determine the match for the search when the keyword is not completed matched. For example, when more than 80%of the keyword is matched, the search match is determined.
  • the step of the server 2 searching related response message according to the search key words comprises; arranging beforehand one or more image and/or text message for responding session interaction, or account message and/or service message related to the key words search for providing service for the key words search.
  • the server 2 is used to transmit the response message to the first terminal 1.
  • the first terminal 1 is specifically used to display the response message on the session interface on which the voice message corresponding to the search request locates.
  • the server 2 is specifically used to determine the second terminal 3, with which the first terminal 1 is communicating, according to the session interface on which the voice message corresponding to the search request transmitted by the first terminal 1 locates and transmit the response message to the second terminal 3.
  • the second terminal 3 is specifically used to display the response message on the session interface with the first terminal 1.
  • the second terminal 3 may be user terminals equipped with voice real-time communication application or the like. Specifically, it may be tablet, intellectual mobile phone, personal computer, intellectual wearable device and so on.
  • the server 2 is used to transmit the response message to the first terminal 1.
  • the first terminal 1 is specifically used to display the response message on the session interface on which the voice message corresponding to the search request transmission locates;
  • the displayed response messages include: one or several among obtained account message of service provider, image-text message of commodity and service, and entertainment service message.
  • the first terminal 1 and the second terminal 3 may be realized specifically according to description in method examples above and device example corresponding to Fig. 8.
  • the server 2 may be realized specifically according to description in method examples above and examples corresponding to Fig. 9 and Fig. 10. All modules and/or units illustrated in Fig. 10 have one or more processors 10-10 and memory 10-12 storing instructions to be executed by the one or more processors 10-10.
  • the server 2 determines whether the obtained response message is interactive session message or service information, it may be determined according to the specific content in the response message and preset discrimination logic. For example, in case that content in the obtained response message is some public accounts of sellers, or message related to music, book, movie, commodity or the like, it will be determined that the obtained response message is service information. In case that content of the obtained response is some animations, audio files or the like, it will be determined that the obtained response message is an interactive session message. Of course, there may be some other method to judge, for example, if the search key words are of the response message obtained in the preset database of interactive session response, it will be determined that the obtained response message is an interactive session message; otherwise, it is service information.
  • corresponding response message is obtained through analysis on text message obtained in transformation of voice message issued by user. Then, user will be responded according to the specific content of obtained response message.
  • This invention may shorten the operation process, save user’s time and software and hardware resources of terminal device and meet user’s requirement in automation and intellectualization.
  • the first terminal, server and the second terminal may execute different functions.
  • the message response system in the examples of the present disclosure is composed with: first terminal, server and second terminal, in which:
  • the first terminal having one or more processors coupled with the memory that is used to collect voice message of user in voice communication application and transmit the voice message to the server;
  • the server having one or more processors coupled with the memory that is used to convert the voice message into text message, extract key words from the text message and start searching according to the extracted search key words, through which response message corresponding to the search key words will be obtained;
  • the server is further used to transmit the response message and the voice message to the corresponding second terminal, with which the first terminal is communicating, in case that the response message is an interactive session message;
  • the second terminal having one or more processors coupled with the memory that is used to play the voice message and display the response message, which serves as interactive session message, if an instruction for playing the voice message is detected after the second terminal receives the voice message.
  • operations of transforming voice message into text message, as well as extracting, searching and responding the search key words are added in the functions of server.
  • the operation of server completing transformation of voice message to text message may refer to the transformation step of voice message in terminal, which is introduced in method examples above.
  • the step of server extracting, searching and responding the search key words may refer to example above, which will not be described in detail.
  • the server in the example of the present disclosure determines whether the obtained response message is interactive session message or service information, it may be determined according to the specific content in the response message and preset discrimination logic. For example, in case that content in the obtained response message is some public accounts of sellers, or message related to music, book, movie, commodity or the like, it will be determined that the obtained response message is service information. In case that content of the obtained response is some animations, audio files or the like, it will be determined that the obtained response message is an interactive session message. Of course, there may be some other method to judge, for example, if the search key words are of the response message obtained in the preset database of interactive session response, it will be determined that the obtained response message is an interactive session message; otherwise, it is service information.
  • corresponding response message is obtained through analysis on text message obtained in transformation of voice message issued by user. Then, user will be responded according to the specific content of obtained response message.
  • This invention may shorten the operation process, save user’s time and software and hardware resources of terminal device and meet user’s requirement in automation and intellectualization.
  • the present disclosure may automatically scan all voice input and attempts to convert part of voice messages received and covert a portion of voice messages into text messages based on a pre-determined rules and datasets.
  • the pre-determined rules and datasets may be stored in the first terminal, the second terminal or the server. Because the automatic scan, the user may not even realize the voice to text conversion when input the voice into the receiving device.
  • Various receiving devices are conceived, such as mobile terminal, PC or any devices that allow the voice inputs.
  • Terminal 1 and server are illustrated in Fig. 12, it is not necessary to physically have three separate devices for the present disclosure.
  • Terminal 1, terminal 2 and server may be one, two, three or more than three separate devices.
  • the terminal 1 may have a user interface that accepts a voice message, and a program that exists in terminal 1 may convert the voice message into the text message. Instructions stored in the terminal 1 may process the text message as illustrated above, including searching for the keywords and identifying the responses or services needed. Dependents on the processing result, the same user interface on the terminal 1 or a second user interface on terminal 1 or another terminal may be utilized to display a text message or a voice message or an image or a video according to the processing of the text message that is converted from the voice message.
  • the present disclosure illustrates the examples to convert the voice message into text message and process the text message by searching and identifying.
  • the present disclosure may not limit the conversion of the voice message into the text message.
  • Any technologies, either currently known or latterly developed, that may be used to parse and process the user input, including converting the user input voice, and/or user input image, and/or user input video into a searchable format and search the converted data and identify the responses and services according to a pre-determined rule and provide responses back to the user (such response may be in text message, voice message, image, video or any combinations of text message, voice message, image and video) , are within the scope of the present disclosure.
  • the program may be stored in a computer-readable memory medium.
  • the computer-readable medium may be either transitory or non-transitory.
  • flow processes in examples of the method above may be contained.
  • a displaying interface containing electronic calling card and graphic code is generated and shown to user.
  • the memory medium above may be diskette, optical disk, Read-Only Memory (ROM) or Random Access Memory (RAM) , or the like.

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