WO2015027856A1

WO2015027856A1 - Information feedback method, apparatus, and terminal

Info

Publication number: WO2015027856A1
Application number: PCT/CN2014/084909
Authority: WO
Inventors: 梁峰起
Original assignee: 腾讯科技（深圳）有限公司
Priority date: 2013-08-27
Filing date: 2014-08-21
Publication date: 2015-03-05
Also published as: CN104426944B; CN104426944A

Abstract

Disclosed are an information feedback method, apparatus, and terminal, which belong to the field of computer technologies. The method is used in a terminal, and comprises: receiving a feedback instruction, the feedback instruction being used for instructing the terminal to perform information feedback; acquiring, according to the feedback instruction, feedback information used for feeding back erroneous content in the terminal; and sending the feedback information to a server. The present invention solves a problem of a long time required for feedback when a user logs in to a forum and edits feedback information, resulting in that a user becomes unwilling to give a feedback and the quality of a terminal gets no improvement, and achieves effects of enhancing feedback efficiency and improving the quality of a terminal.

Description

Information feedback method, device and terminal

[0001] This application claims priority to Chinese Patent Application No. 201310378902.4, entitled "Information feedback method, device and terminal," filed on August 27, 2013, the entire contents of which are incorporated by reference. In the present application.

The present invention relates to the field of computer technologies, and in particular, to an information feedback method, apparatus, and terminal. BACKGROUND [0003] With the development of terminal technologies, more and more functions can be implemented by terminals, enriching the lives of users. When the operating system or program of the terminal runs incorrectly, the developer needs to process the error content to improve the quality of the terminal. However, the developer's development test of the operating system or program can not find all the error content, therefore, the user needs to discover the error content in the process of using the operating system or program, and feedback the discovered error content.

[0004] In the prior art, if the terminal runs incorrectly, the user can obtain the forum website address provided by the developer, edit and publish the information for feeding back the error content in the forum indicated by the forum website address, and the developer browses the forum by browsing the forum. The error content of the user feedback can be obtained and the error content can be processed.

[0005] Since the user needs to log in to the forum through the terminal and edit the feedback information of the error content in the forum, the time taken by the user to feedback the information is longer, which reduces the efficiency of information feedback and causes the user to be unwilling to perform information. Feedback, reducing the amount of information feedback, so that the quality of the terminal is not improved. Summary of the invention

[0006] In order to solve the problem that the feedback caused by the feedback of the forum is time-consuming and the feedback efficiency is reduced, and the user is unwilling to feedback, and the quality of the terminal is not improved, the embodiment of the present invention provides an information feedback method and device. terminal. The technical solution is as follows.

[0007] In a first aspect, an embodiment of the present invention provides an information feedback method, which is used in a terminal, where the method includes:

Receiving a feedback instruction, where the feedback instruction is used to instruct the terminal to perform information feedback;

Acquiring feedback information for feeding back the error content in the terminal according to the feedback instruction;

[0010] transmitting the feedback information to a server.

[0011] In a second aspect, an embodiment of the present invention provides an information feedback apparatus, which is used in a terminal, where the apparatus includes:

[0012] a receiving module, configured to receive a feedback instruction, where the feedback instruction is used to instruct the terminal to perform information feedback;

[0013] a first obtaining module, configured to acquire, according to the feedback instruction received by the receiving module, feedback information used to feed back an error content in the terminal;

[0014] a sending module, configured to send the feedback information acquired by the first acquiring module to a server.

[0015] In a third aspect, an embodiment of the present invention provides a terminal, where the terminal includes an information feedback device as described in the second aspect.

[0016] In the above technical solution of the present invention, receiving a feedback instruction for instructing the terminal to perform information feedback, acquiring feedback information for feeding back an error content in the terminal according to the feedback instruction, and transmitting the information to the server The feedback information is described so that the server processes the feedback information. In this way, the feedback command is used to trigger the terminal to obtain feedback information and perform feedback, which is not required. After the user logs in to the forum, the feedback information is edited, which solves the problem that the feedback caused by the user logging in to the forum and editing the feedback information takes a long time, reduces the feedback efficiency, and causes the user to be unwilling to feedback, and the quality of the terminal is not improved, and the feedback is improved. Efficiency and the effect of improving terminal quality. BRIEF DESCRIPTION OF THE DRAWINGS [0017] In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings used in the description of the embodiments will be briefly described below. It is obvious that the drawings in the following description are only Some embodiments of the invention may be obtained by those of ordinary skill in the art from the drawings without departing from the scope of the invention.

1 is a flowchart of a method for an information feedback method according to an embodiment of the present invention;

2 is a flowchart of a method for information feedback method according to another embodiment of the present invention;

3 is a structural block diagram of an information feedback apparatus according to an embodiment of the present invention;

4 is a structural block diagram of an information feedback apparatus according to another embodiment of the present invention;

[0022] FIG. 5 is an application environment diagram of an information feedback method and apparatus according to an embodiment of the present invention;

6 is a schematic structural diagram of a user terminal in FIG. 5. detailed description

The embodiments of the present invention will be further described in detail below with reference to the accompanying drawings.

Please refer to FIG. 1 , which is a flowchart of an information feedback method according to an embodiment of the present invention. The information feedback method can be applied to a terminal, which can be a smart TV, a mobile phone, a tablet computer, a desktop computer, an e-reader or a PDA, and the like. The information feedback method includes steps 101 - 103.

[0026] Step 101: Receive a feedback instruction, where the feedback instruction is used to instruct the terminal to perform information feedback. [0027] The feedback instruction is used to instruct the terminal to perform information feedback, which may be triggered when the user finds that the terminal is running incorrectly, or may be triggered when the terminal detects that the terminal runs incorrectly, or may be triggered when the third-party device detects that the terminal runs incorrectly. This embodiment does not limit the triggering mode of the feedback instruction.

[0028] Step 102: Acquire feedback information in the terminal for feeding back the error content according to the feedback instruction.

[0029] When the terminal receives the trigger instruction, it determines that the terminal is currently running an error, and needs to feed back the error content. The terminal running error may be an operating system or a program running error in the terminal, the program may include a system program and an application program, and the system program is a program for realizing the main function of the terminal by using a phone or a short message; the application program is a weather forecast, a microblog. A program that implements terminal accessibility functions.

[0030] In an implementation, the terminal may automatically obtain feedback information in response to the feedback instruction.

[0031] Step 103: Send feedback information to the server, so that the server processes the feedback information.

[0032] The terminal may send feedback information to the server through a wired network or a wireless network, and after receiving the feedback information, the server may process the feedback information according to a preset rule. For example, the server can process the feedback information by itself, or the server can send the feedback information to other devices for processing, or the server can feed the feedback information to the developer, and the developer can process it.

[0033] In summary, the information feedback method provided by the embodiment of the present invention obtains feedback for feedback error content in the terminal according to the feedback instruction by receiving a feedback instruction for instructing the terminal to perform information feedback. Information, and sending the feedback information to the server, so that the server processes the feedback information. In this way, the feedback instruction is used to trigger the terminal to obtain the feedback information, which saves the step of editing the feedback information after the user logs in to the forum, and solves the problem that the feedback caused by the user logging in to the forum and editing the feedback information takes a long time, reduces the feedback efficiency, and thus causes the user to be unwilling to perform the feedback information. Feedback, the quality of the terminal is not improved, and the effect of improving feedback efficiency and improving terminal quality is achieved.

Please refer to FIG. 2, which illustrates a method for information feedback method provided by another embodiment of the present invention. Flow chart. The information feedback method can be applied to a terminal, which can be a smart TV, a smart phone, a tablet, a desktop computer, an e-reader or a PDA, and the like. The information feedback method includes steps 201-204.

[0035] Step 201: Receive a feedback instruction, where the feedback instruction is used to instruct the terminal to perform information feedback.

[0036] The feedback instruction is used to instruct the terminal to perform information feedback, which may be triggered when the user finds that the terminal is running incorrectly, or may be triggered when the terminal detects that the terminal is running incorrectly, or may be triggered when the third-party device detects that the terminal runs incorrectly. This embodiment does not limit the triggering mode of the feedback instruction.

[0037] When the feedback instruction is triggered by the user, the user can trigger the feedback instruction by a predetermined operation on the terminal. The predetermined operation may be any one of a shaking operation, a voice control operation, a keyboard operation, a click operation, a double-click operation, a multi-click operation, a predetermined gesture operation, a shortcut key operation, or a combination of several.

[0038] Further, with the development of the terminal technology, the appearance of the terminal has undergone a large change, for example, the style, keys, and screen of the terminal, but the terminal always includes a volume key regardless of the shape of the terminal. Therefore, in order to expand the application range of the information feedback method in the terminal and improve the information feedback efficiency of most terminals, the feedback command can be triggered by performing a predetermined operation on the volume key in the terminal. For example, press the volume up and down buttons, long press the volume up button and / or volume down button, multi-click volume up button and / or volume down button.

[0039] wherein the probability that the user presses the volume up and down keys at the same time is small, therefore, in order to reduce the operation difficulty and improve the accuracy of the user triggering the feedback instruction, the terminal may press the time interval of the user to press the volume up and down keys within a predetermined range. The operation is determined to be an operation in which the user simultaneously presses the volume up and down keys. Specifically, the terminal respectively acquires a first time when the user presses the volume up key and a second time when the volume down key is pressed, and detects whether the time interval between the first time and the second time is less than or equal to a predetermined time threshold, and if the detection result is If the time interval is less than the predetermined time threshold, it is determined that the user presses the volume up and down keys simultaneously to trigger the feedback instruction; if the detection result is that the difference is greater than the predetermined time threshold, it is determined that the user does not simultaneously press the volume up and down keys, and continues to detect whether the user is Press the volume up and down buttons simultaneously. [0040] Step 202: Acquire feedback information in the terminal for feeding back the error content according to the feedback instruction.

[0041] When the terminal receives the trigger instruction, it determines that the terminal is currently running an error, and needs to feedback the error content. The terminal running error may be an operating system or a program running error in the terminal, the program may include a system program and an application program, and the system program is a program for realizing the main function of the terminal by using a phone or a short message; the application program is a weather forecast, a microblog. A program that implements terminal accessibility functions.

[0042] The terminal can automatically obtain feedback information, which saves the steps of the user logging in to the forum and editing the feedback information, and solves the problem that the feedback in the prior art takes a long time and reduces the feedback efficiency, thereby causing the user to be unwilling to feedback, and the quality of the terminal is not good. To the problem of improvement, the effect of improving feedback efficiency and improving terminal quality has been achieved. The feedback information is used to feed back the error content, and may be a running record of the error content by the terminal, or a description of the error content by the user.

[0043] Specifically, acquiring feedback information for feeding back the error content in the terminal according to the feedback instruction may include one or more of the following steps:

[0044] taking a screen shot of the error content according to the feedback instruction, and taking the picture obtained by the screen capture as feedback information;

[0045] reading the record information of the error content recorded in the memory or the log of the terminal according to the feedback instruction, and using the record information as feedback information;

[0046] The input description information describing the error content is received according to the feedback instruction, and the description information is used as the feedback information.

[0047] Since the feedback instruction is received when the terminal runs out of error, the error content is displayed in the interface of the terminal, and the terminal can take a screen shot of the error content, and use the picture obtained by the screen capture as feedback information. For example, when a user browses a webpage by using a browser, if a webpage layout of a certain webpage is disordered, the terminal can take a screenshot of the current webpage, and use the image as feedback information. In this embodiment, the picture can clearly and intuitively reflect the error content, so as to quickly process the error content, and improve the processing efficiency. [0048] Since the recording information of the erroneous content is recorded in the memory or the log of the terminal, the terminal can read the recorded information and use the recorded information as feedback information. Specifically, the operating information of the operating system or the program is stored in the memory of the terminal, for example, the number of pages of the webpage opened by the browser is recorded in the memory, and if the layout of the webpage of a certain webpage is disordered, the terminal may page the webpage. The number is fed back as record information to indicate that the browser loaded the page with an error. The operation of the operating system or the program is recorded in the log of the terminal. For example, if the log records the operation of loading a certain webpage by the browser, the terminal may feedback the log as the recorded information to indicate that the browser loads the webpage. An error occurred.

[0049] The terminal may also receive description information of the error content. Specifically, the terminal may display an input box to the user when receiving the feedback instruction, where the input box is used to input description information of the error content, and the terminal uses the description information as feedback information. For example, the user enters "Browser Version 1.0" in the input box, and the layout is confusing when loading the XX web page, and so on.

[0050] Further, the terminal may further feedback the error content by using one or a combination of the above three methods. In this embodiment, the information is fed back by taking the screen in combination with the method of receiving the description information. After the screen is screened, the input box may be popped up in the interface. If the user inputs the description information in the input box, the user may input After completion, click send, the terminal sends the picture and description information as feedback information to the server to further improve the feedback information and improve the feedback accuracy; if the user does not input the description information in the input box, the terminal may be after the predetermined time period The image is sent to the server as feedback. Of course, the terminal can also perform information feedback through other combinations, which is not described in this embodiment.

[0051] Step 203: Detect whether there is a feedback restriction on the terminal at the current time. The feedback restriction is used to limit the information feedback of the terminal. If the detection result is that there is no feedback restriction on the terminal at the current time, the step 204 is determined to be performed.

[0052] If the terminal performs information feedback after receiving the feedback instruction, the feedback efficiency can be improved. However, based on this feature, some users frequently send feedback information, which consumes the processing resources of the server. Source, reducing feedback processing efficiency. Therefore, the terminal can also perform feedback limitation, which is used to limit the information feedback of the terminal. Further, the feedback restriction can also prohibit the malicious feedback sent frequently to consume the processing resources of the server, thereby improving the security of the information feedback.

[0053] Specifically, the terminal may perform feedback limitation according to the feedback times of the feedback information, and before detecting whether there is a feedback restriction on the terminal at the current time, the method may further include: acquiring the feedback times of the terminal in the preset time period; Whether the number of feedbacks exceeds a preset threshold; if the number of feedbacks exceeds a preset threshold, feedback is restricted to the terminal.

[0054] For example, the terminal obtains the current feedback moment of the current feedback, and uses the current feedback time as the end time, and the preset time period is forwarded to obtain the historical feedback time, and the number of feedbacks between the current feedback time and the historical feedback time is obtained. If the number of feedbacks exceeds the preset threshold, the terminal determines that the feedback limit needs to be performed. If the number of feedbacks is less than or equal to the preset threshold, the terminal determines that the feedback restriction is not required, and performs step 204.

[0055] The terminal may set and modify the preset threshold according to the number of times of using the operating system or the program corresponding to the error content, so that the preset threshold is more consistent with the actual usage of the terminal, and the number of feedback restrictions on the terminal is reduced. The normal operation of the terminal is guaranteed. For example, when the operating system or program is used more frequently, the preset threshold can be increased; when the operating system or program is used less frequently, the preset threshold can be reduced. Alternatively, the server can set the preset threshold of the terminal in real time according to its own processing resources. For example, if the processing resources of the server are occupied at the current time, the preset threshold may be reduced to reduce the feedback frequency of the information, thereby reducing the occupation of the processing resources by the feedback information; if the processing resources of the server are less occupied at the current time, The preset threshold can be increased to improve the feedback frequency of the information, so that more feedback information is processed by the idle processing resource, and the processing efficiency of the feedback information is improved.

[0056] In this embodiment, the feedback restriction may be performed in units of terminals, or feedback limitation may be performed in units of error contents in the terminal. If the feedback restriction is performed in the terminal unit, all the error contents in the feedback terminal are prohibited; if one of the error contents in the terminal is performed as a unit With feedback restrictions, the terminal can still provide feedback on other error content.

[0057] Further, the terminal may also cancel the feedback limit that has been set to improve the feedback efficiency of the information, and ensure the normal operation of the terminal. After the feedback is restricted to the terminal, the method may further include: acquiring the terminal for a predetermined period of time. The total number of feedbacks within the detection; whether the total number of feedbacks is less than the limit threshold; if the total number of feedbacks is less than the limit, the feedback limit to the terminal is cancelled.

[0058] The predetermined time period is the same as or different from the preset time period, and the process of calculating the total number of feedback times may be the same as the process of calculating the number of feedback times, and details are not described herein.

[0059] Step 204: Send feedback information to the server, so that the server processes the feedback information.

[0060] The terminal may send feedback information to the server through a wired network or a wireless network, and after receiving the feedback information, the server may process the feedback information according to a preset rule. For example, the server can process the feedback information by itself, or the server can send the feedback information to other devices for processing, or the server can feed the feedback information to the developer, and the developer can process it.

[0061] Further, the server may further classify the error content, and feed back the error content to the developer in charge of the classification, so that the developer can process the feedback information of the domain that is familiar to the user, thereby improving the processing efficiency of the feedback information and accuracy.

[0062] Further, the server may also set a severity level of the erroneous content, and set different feedback manners according to the level. For example, if the level of the error content is high, the server can use real-time feedback methods such as telephone or information; if the level of the error content is low, the server can use non-real-time feedback methods such as mail.

[0063] It should be noted that, after detecting that the current time has a feedback limit on the terminal, the method may further include: if the detection result is that the current time has a feedback restriction on the terminal, acquiring a preset restriction rule; and sending the rule to the server The feedback information may include sending feedback information to the server according to the restriction rule. [0064] If the terminal detects that there is a feedback restriction on the terminal at the current time, the terminal may prohibit the feedback, or set the restriction rule, and perform information feedback according to the restriction rule. Among them, the restriction rule is used to reduce the feedback frequency of the information. For example, when the terminal does not perform feedback limitation, the feedback information can be fed back 20 times per minute. If the terminal performs feedback limitation, the restriction rule limits the terminal to feed back one feedback message every hour. This embodiment does not limit the restriction rule.

[0065] In summary, the information feedback method provided by the embodiment of the present invention receives a feedback instruction for instructing the terminal to perform information feedback, and acquires feedback information for feeding back error content in the terminal according to the feedback instruction. And sending the feedback information to the server, so that the server processes the feedback information. In this way, the terminal can be used to trigger the terminal to obtain feedback information, which saves the step of editing the feedback information after the user logs in to the forum, and solves the problem that the feedback caused by the user logging in the forum and editing the feedback information takes a long time, reduces the feedback efficiency, and thus causes the user to be unwilling. Feedback is given, and the quality of the terminal is not improved, which improves the feedback efficiency and improves the quality of the terminal. In addition, by detecting whether there is a feedback restriction on the terminal at the current time, and if there is a feedback restriction on the terminal at the current time, the feedback information may be not transmitted or sent according to a predetermined rule, and the content of the error may be restricted. The number of feedbacks avoids the loss of processing resources of the server by the malicious feedback that is frequently sent, which saves the processing resources of the server and improves the processing efficiency of the feedback.

[0066] Please refer to FIG. 3, which is a structural diagram of an information feedback apparatus according to an embodiment of the present invention. The information feedback apparatus may be applied to a terminal, where the terminal may be a smart TV, a smart phone, a tablet, or Desktop computers, e-readers or PDAs, etc. The information feedback device includes:

[0067] The receiving module 310 is configured to receive a feedback instruction, where the feedback instruction is used to instruct the terminal to perform information feedback;

[0068] The first obtaining module 320 is configured to acquire, according to the feedback instruction received by the receiving module 310, feedback information used to feed back the error content in the terminal; [0069] The sending module 330 is configured to send, to the server, the feedback letter acquired by the first obtaining module 320.

[0070] In summary, the information feedback apparatus provided by the embodiment of the present invention receives a feedback instruction for instructing the terminal to perform information feedback, and acquires feedback information for feeding back error content in the terminal according to the feedback instruction. And sending the feedback information to the server, so that the server processes the feedback information. In this way, the terminal can be used to trigger the terminal to obtain feedback information, which saves the step of editing the feedback information after the user logs in to the forum, and solves the problem that the feedback caused by the user logging in the forum and editing the feedback information takes a long time, reduces the feedback efficiency, and thus causes the user to be unwilling. Feedback is given, and the quality of the terminal is not improved, which improves the feedback efficiency and improves the quality of the terminal.

[0071] Please refer to FIG. 4, which is a structural block diagram of an information feedback apparatus according to another embodiment of the present invention. The information feedback apparatus may be applied to a terminal, where the terminal may be a smart TV, a smart phone, or a tablet. , desktop computers, e-readers or PDAs, etc. The information feedback device includes: a receiving module 310, a first obtaining module 320, and a sending module 330.

[0072] The receiving module 310 is configured to receive a feedback instruction, where the feedback instruction is used to instruct the terminal to perform information feedback;

[00] The first obtaining module O is configured to obtain feedback information for feeding back the error content in the terminal according to the feedback instruction received by the receiving module 310;

[0074] The sending module 330 is configured to send, to the server, the feedback information acquired by the first obtaining module 320, so that the server processes the feedback information.

[0075] Specifically, the first obtaining module 320 may include:

[ ⁰⁰⁷⁶ ] The first obtaining unit ³² 1 is configured to perform screen capture on the error content according to the feedback instruction, and use the screen obtained by the screen capture as feedback information; and/or,

[0077] The second obtaining unit 322 is configured to read, in the memory or the log of the terminal, the record information recorded in the error content according to the feedback instruction, and use the record information as feedback information; and/or, [0078] The third obtaining unit 323 is configured to receive the input description information describing the error content according to the feedback instruction, and use the description information as the feedback information.

[0079] Further, the device may further include:

The first detecting module 340 is configured to: before the sending module 330 sends the feedback information to the server, detecting whether there is a feedback restriction on the terminal at the current time, where the feedback restriction is used to limit the terminal to perform information feedback;

The determining module 350 is configured to determine that the sending module sends the feedback information to the server if the result of the first detecting module 340 detecting that there is no feedback restriction on the terminal at the current moment.

[0082] Further, the device may further include:

[0083] The second obtaining module 360 is configured to: after the first detecting module 340 detects whether there is a feedback restriction on the terminal at the current time, if the detection result is that the current time has a feedback restriction on the terminal, acquiring a preset restriction rule;

[0084] The sending module 330 is further configured to send the feedback information to the server according to the restriction rule acquired by the second obtaining module 360.

[0085] Further, the device may further include:

[0086] The third obtaining module 370 is configured to: before the first detecting module 340 detects whether there is a feedback limit to the terminal at the current time, obtain the number of times of feedback of the terminal in the preset time period;

[0087] The second detecting module 380 is configured to detect whether the number of feedbacks obtained by the third obtaining module 370 exceeds a preset threshold;

[0088] The limiting module 390 is configured to perform feedback limitation on the terminal if the result of the second detecting module 380 detecting that the number of feedbacks exceeds a preset threshold.

[0089] Further, the device may further include: a fourth acquiring module, configured to acquire a total number of feedbacks of the terminal within a predetermined time period; a third detecting module, configured to detect whether the total number of feedback times is less than a limit threshold; The cancel module is configured to cancel the feedback limit on the terminal if the total number of feedbacks is less than the limit threshold. [0090] In summary, the information feedback apparatus provided by the embodiment of the present invention receives a feedback instruction for instructing the terminal to perform information feedback, and acquires feedback information for feeding back error content in the terminal according to the feedback instruction. And sending the feedback information to the server, so that the server processes the feedback information. In this way, the feedback information can be obtained through the terminal, which saves the step of editing the feedback information after the user logs in to the forum, and solves the problem that the feedback caused by the user logging in to the forum and editing the feedback information takes a long time, reduces the feedback efficiency, and causes the user to be unwilling to feedback. The problem that the quality of the terminal is not improved can achieve the effect of improving feedback efficiency and improving terminal quality. In addition, by detecting whether there is a feedback restriction on the terminal at the current time, and if there is a feedback restriction on the terminal at the current time, the feedback information may be not transmitted or sent according to a predetermined rule, and the content of the error may be restricted. The number of feedbacks avoids the loss of processing resources of the server by the malicious feedback that is frequently sent, which saves the processing resources of the server and improves the processing efficiency of the feedback.

[0091] It should be noted that the information feedback apparatus provided by the foregoing embodiment is only illustrated by the division of the foregoing functional modules when performing information feedback. In actual applications, the foregoing functions may be assigned different functions according to requirements. The module is completed, that is, the internal structure of the information feedback device is divided into different functional modules to complete all or part of the functions described above. In addition, the information feedback device and the information feedback method embodiment provided by the foregoing embodiments are in the same concept, and the specific implementation process is described in detail in the method embodiment, and details are not described herein again.

5 is an application environment diagram of an information feedback method and apparatus according to an embodiment of the present invention. As shown in FIG. 5, the server 100 is connected to the terminal 200 through a wired or wireless network. The server can be a server on the developer side. The user terminal 200 may be a terminal device such as a PC, a tablet, a mobile phone, an electronic reader, a notebook computer, a smart TV, a set top box, or an in-vehicle terminal.

The information feedback method and apparatus of the present invention are executed by the user terminal 200. Fig. 6 shows a partial structural diagram of the user terminal 200.

[0094] Referring to FIG. 6, the user terminal includes: a radio frequency (RF) circuit 610, The memory 620, the input unit 630, the display unit 640, the sensor 650, the audio circuit 660, the wireless fidelity (WiFi) module 670, the processor 680, and the power supply 690 and the like. It will be understood by those skilled in the art that the structure shown in FIG. 6 does not constitute a limitation to the user terminal, and may include more or less components than those illustrated, or a combination of certain components, or different component arrangements. The components of the user terminal will be specifically described below with reference to FIG.

[0095] The RF circuit 610 can be used to transmit and receive information and receive and transmit signals during a call. Typically, RF circuits include, but are not limited to, an antenna, at least one amplifier, a transceiver, a coupler, a Low Noise Amplifier (LNA), a duplexer, and the like. In addition, RF circuitry 610 can also communicate with the network and other devices via wireless communication. The above wireless communication may use any communication standard or protocol, including but not limited to Global System of Mobile communication (GSM), General Packet Radio Service (GPRS), and code division multiple access ( Code Division Multiple Access (CDMA), Wideband Code Division Multiple Access (WCDMA), Long Term Evolution (LTE), E-mail, Short Messaging Service (SMS), etc.

[0096] The memory 620 can be used to store software programs and modules, and the processor 680 executes various functional applications and data processing of the user terminals by running software programs and modules stored in the memory 620. The memory 620 may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application required for at least one function (such as a sound playing function, an image playing function, etc.), and the like; the storage data area may be stored according to Data created by the use of the user terminal (such as audio data, etc.). Moreover, memory 620 can include high speed random access memory, and can also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other volatile solid state storage device.

[0097] The input unit 630 can be configured to receive input numeric or character information, and generate key signal input related to user settings and function control of the user terminal. Specifically, the input unit 630 Touch panel 631 and other input devices 632 can be included. The touch panel 631, also referred to as a touch screen, can collect touch operations on or near the user (such as a user using a finger, a stylus, or the like on the touch panel 631 or near the touch panel 631. Operation), and drive the corresponding connecting device according to a preset program. Optionally, the touch panel 631 can include two parts: a touch detection device and a touch controller. Wherein, the touch detection device detects the touch orientation of the user, and detects a signal brought by the touch operation, and transmits the signal to the touch controller; the touch controller receives the touch information from the touch detection device, converts the touch information into contact coordinates, and sends the touch information The processor 680 is provided and can receive commands from the processor 680 and execute them. In addition, the touch panel 631 can be implemented in various types such as resistive, capacitive, infrared, and surface acoustic waves. In addition to the touch panel 631, the input unit 630 may also include other input devices 632. Specifically, other input devices 632 may include, but are not limited to, one or more of a physical keyboard, function keys (such as volume control buttons, switch buttons, etc.), trackballs, mice, joysticks, and the like.

[0098] The display unit 640 can be used to display information input by the user or information provided to the user and various menus of the user terminal. The display unit 640 can include a display panel 641. Alternatively, the display panel 641 can be configured in the form of a liquid crystal display (LCD), an organic light-emitting diode (OLED), or the like. Further, the touch panel 631 can cover the display panel 641. When the touch panel 631 detects a touch operation thereon or nearby, the touch panel 631 transmits to the processor 680 to determine the type of the touch event, and then the processor 680 according to the touch event. The type provides a corresponding visual output on display panel 641. Although in FIG. 6, the touch panel 631 and the display panel 641 are two independent components to implement the input and input functions of the user terminal, in some embodiments, the touch panel 631 and the display panel 641 may be integrated. The input and output functions of the user terminal are implemented.

[0099] The user terminal may also include at least one type of sensor 650, such as a light sensor, a motion sensor, and other sensors. Specifically, the light sensor may include an ambient light sensor and a proximity sensor, wherein the ambient light sensor may adjust the brightness of the display panel 641 according to the brightness of the ambient light. As a kind of motion sensor, the accelerometer sensor can detect the acceleration of each direction (usually three axes), and the magnitude and direction of gravity can be detected at rest. It can be used to identify the posture of the user terminal (such as horizontal and vertical screen switching, Related games, magnetometer attitude calibration), vibration recognition related functions (such as pedometer, tapping), etc.; other sensors such as gyroscopes, barometers, hygrometers, thermometers, infrared sensors, etc. that can be configured in the user terminal, here No longer.

[0100] The audio circuit 660, the speaker 661, and the microphone 662 can provide an audio interface between the user and the user terminal. The audio circuit 660 can transmit the converted electrical data of the received audio data to the speaker 661 for conversion to the sound signal output by the speaker 661. On the other hand, the microphone 662 converts the collected sound signal into an electrical signal by the audio circuit 660. After receiving, it is converted to audio data, processed by the audio data output processor 680, sent to, for example, another user terminal via the RF circuit 610, or outputted to the memory 620 for further processing.

[0101] WiFi is a short-range wireless transmission technology, and the user terminal can help the user to send and receive emails, browse web pages, and access streaming media through the WiFi module 670, which provides wireless broadband Internet access for users.

[0102] The processor 680 is a control center of the user terminal, connecting various portions of the entire user terminal using various interfaces and lines, by running or executing software programs and/or modules stored in the memory 620, and calling stored in the memory 620. The internal data performs various functions and processing data of the user terminal, thereby performing overall monitoring on the user terminal. Optionally, the processor 680 may include one or more processing units. Preferably, the processor 680 may integrate an application processor and a modem processor, where the application processor mainly processes an operating system, a user interface, an application, and the like. The modem processor primarily handles wireless communications. It will be appreciated that the above described modem processor may also not be integrated into processor 680.

[0103] The user terminal further includes a power source 690 (such as a battery) for supplying power to the various components. Preferably, the power source can be logically connected to the processor 680 through the power management system to manage charging, discharging, and power management through the power management system. And other functions. [0104] Although not shown, the user terminal may further include a camera, a Bluetooth module, and the like, and details are not described herein again.

In the embodiment of the present invention, the processor 680 included in the user terminal may execute program instructions stored in the memory 620 to perform the following functions: receiving a feedback instruction, where the feedback instruction is used to instruct the terminal to perform Information feedback; acquiring feedback information for feeding back the error content in the terminal according to the feedback instruction; and transmitting the feedback information to the server.

[0106] Optionally, the obtaining, according to the feedback instruction, the feedback information used to feed back the error content in the terminal includes one or more of the following items: performing a screen capture on the error content according to the feedback instruction, Taking the picture obtained by the screen capture as the feedback information; reading the record information of the error or the content recorded in the memory or the log of the terminal according to the feedback instruction, using the record information as the feedback information; The feedback instruction receives the input description information describing the error content, and uses the description information as the feedback information.

[0107] Optionally, the processor 1080 may further execute program instructions stored in the memory 1020 to perform the following functions: detecting whether there is a feedback restriction on the terminal at the current moment, the feedback limitation is used to limit the terminal Performing information feedback; if the detection result is that there is no feedback restriction on the terminal at the current moment, determining to perform the step of transmitting the feedback information to the server.

[0108] Optionally, the processor 1080 may further execute program instructions stored in the memory 1020 to perform the following functions: if the detection result is that there is a feedback restriction on the terminal at the current time, the preset restriction rule is acquired; Sending the feedback information to the server according to the restriction rule.

[0109] The foregoing serial numbers of the embodiments of the present invention are merely for the description, and do not represent the advantages and disadvantages of the embodiments.

[0110] Those skilled in the art may understand that all or part of the steps of implementing the above embodiments may be completed by hardware, or may be instructed by a program to execute related hardware, and the program may be stored in a computer readable storage medium. The storage medium mentioned above may be a read only memory, a magnetic disk or an optical disk or the like.

The above description is only a preferred embodiment of the present invention, and is not intended to limit the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and scope of the invention are intended to be included within the scope of the invention.

Claims

Rights request

1. An information feedback method, used in a terminal, characterized in that the method includes: receiving a feedback instruction, the feedback instruction being used to instruct the terminal to perform information feedback; obtaining information in the terminal according to the feedback instruction Feedback information for reporting error content; and

Send the feedback information to the server.

2. The information feedback method according to claim 1, characterized in that: obtaining feedback information in the terminal for feedback of error content according to the feedback instruction includes one or more of the following steps:

Take a screenshot of the error content according to the feedback instruction, and use the picture obtained by the screenshot as the feedback information;

Read the recording information that records the error content in the memory or log of the terminal according to the feedback instruction, and use the recording information as the feedback information; and

The input description information describing the error content is received according to the feedback instruction, and the description information is used as the feedback information.

3. The information feedback method according to claim 1 or 2, characterized in that before sending the feedback information to the server, it further includes:

Detect whether there is a feedback restriction on the terminal at the current moment, where the feedback restriction is used to restrict the terminal from performing information feedback;

If the detection result is that there is no feedback restriction on the terminal at the current moment, it is determined to execute the step of sending the feedback information to the server.

4. The information feedback method according to claim 3, characterized in that, after detecting whether there is a feedback restriction on the terminal at the current moment, it further includes:

If the detection result is that there are feedback restrictions on the terminal at the current moment, obtain the preset restriction rules; The sending of the feedback information to the server includes:

5. The information feedback method according to claim 3, characterized in that, before detecting whether there is a feedback restriction on the terminal at the current moment, the method further includes:

Obtain the number of feedbacks from the terminal within a preset time period;

Detect whether the number of feedback exceeds a preset threshold; and

If the detection result is that the number of feedbacks exceeds the preset threshold, feedback is limited to the terminal.

6. The information feedback method according to claim 4, further comprising: obtaining the total number of feedbacks from the terminal within a predetermined time period;

Detect whether the total number of feedbacks is less than the limit threshold; and

If the detection result is that the total number of feedback times is less than the limit threshold, the feedback limit on the terminal is cancelled.

7. An information feedback device for use in a terminal, characterized in that the device includes: a receiving module for receiving feedback instructions, the feedback instructions being used to instruct the terminal to perform information feedback;

a first acquisition module, configured to acquire feedback information for feeding back error content in the terminal according to the feedback instruction received by the receiving module; and

A sending module, configured to send the feedback letter obtained by the first obtaining module to the server.

8. The information feedback device according to claim 7, characterized in that the first acquisition module includes:

The first acquisition unit is configured to take a screenshot of the error content according to the feedback instruction, and use the picture obtained by the screenshot as the feedback information; and/or,

The second acquisition unit is configured to read the recording information recording the error content in the memory or log of the terminal according to the feedback instruction, and use the recording information as the feedback information; and / or,

A third acquisition unit, configured to receive input description information describing the error content according to the feedback instruction, and use the description information as the feedback information.

9. The information feedback device according to claim 7 or 8, characterized in that the device further includes:

The first detection module is used to detect whether there is a feedback restriction on the terminal at the current moment before the sending module sends the feedback information to the server, and the feedback restriction is used to restrict the terminal from performing information feedback; and

Determining module, configured to determine that the sending module sends the feedback information to the server if the detection result of the first detection module is that there is no feedback restriction on the terminal at the current moment.

10. The information feedback device according to claim 9, characterized in that the device further includes:

The second acquisition module is used to acquire the preset restriction rules if the detection result of the first detection module is that there is a feedback restriction on the terminal at the current moment; and

The sending module is also configured to send the feedback information to the server according to the preset restriction rules obtained by the second obtaining module.

11. The information feedback device according to claim 9, characterized in that the device further includes:

The third acquisition module is used to acquire the number of feedbacks of the terminal within the preset time period before the first detection module detects whether there is a feedback limit for the terminal at the current moment;

a second detection module, configured to detect whether the number of feedbacks obtained by the third acquisition module exceeds a preset threshold; and

A restriction module configured to limit feedback to the terminal if the detection result of the second detection module is that the number of feedbacks exceeds the preset threshold.

12. The information feedback device according to claim 10, characterized in that, the device further include:

The fourth acquisition module is used to obtain the total number of feedback times of the terminal within a predetermined time period; the third detection module is used to detect whether the total number of feedback times is less than the limit threshold; and the limit cancellation module is used if the detection result is that the total number of feedback times is less than If the limit threshold is reached, the feedback limit on the terminal will be cancelled.

13. A terminal, characterized in that the terminal includes the information feedback device according to any one of claims 6 to 10.

14. A computer storage medium for information feedback, on which a set of instructions is stored, and the set of instructions is executed by one or more processors to perform the following steps:

Receive a feedback instruction, the feedback instruction is used to instruct the terminal to perform information feedback; obtain feedback information in the terminal for feedback of error content according to the feedback instruction; and

Send the feedback information to the server.