CN111160925B

CN111160925B - Question feedback method and electronic equipment

Info

Publication number: CN111160925B
Application number: CN201910835857.8A
Authority: CN
Inventors: 贾宗艺
Original assignee: Guangdong Genius Technology Co Ltd
Current assignee: Guangdong Genius Technology Co Ltd
Priority date: 2019-09-04
Filing date: 2019-09-04
Publication date: 2023-06-30
Anticipated expiration: 2039-09-04
Also published as: CN111160925A

Abstract

The invention relates to the technical field of electronic equipment, and discloses a problem feedback method and electronic equipment, wherein the method comprises the following steps: outputting an information type selection prompt when a problem feedback instruction input by a user is detected; when an instruction which is input by a user and used for indicating selection of the information type is detected, controlling the electronic equipment to be in an operation mode corresponding to the information type, and executing acquisition operation corresponding to the information type on a current display interface on a display screen of the electronic equipment in the operation mode to obtain multimedia information; when the text information matched with the multimedia information and input by a user is detected, generating problem feedback information containing the multimedia information and the text information; and uploading problem feedback information to a server corresponding to the electronic equipment. By implementing the embodiment of the invention, the problems of the electronic equipment can be positioned more clearly and rapidly, and the accuracy of problem feedback is improved.

Description

Question feedback method and electronic equipment

Technical Field

The invention relates to the technical field of electronic equipment, in particular to a problem feedback method and electronic equipment.

Background

At present, various problems exist in the research and development process of many electronic devices such as teaching machines and learning boards, and users may encounter some problems existing in the electronic devices when using the electronic devices. In order to improve the use experience of the electronic equipment, a user can feed back the problems encountered when the electronic equipment is used, so that research and development personnel of the electronic equipment can timely maintain the electronic equipment according to the problems fed back by the user. However, in practice, it is found that the current problem feedback manner generally feeds back the problem encountered by the user in a text manner, and the use scene of the problem cannot be more intuitively reflected due to limited information carried by the text, so that the problem fed back in the text manner is not accurate enough.

Disclosure of Invention

The embodiment of the invention discloses a problem feedback method and electronic equipment, which can improve the accuracy of problem feedback.

The first aspect of the embodiment of the invention discloses a problem feedback method, which comprises the following steps:

when a problem feedback instruction input by a user is detected, outputting an information type selection prompt, wherein the information type selection prompt is used for prompting the user to select the information type of the multimedia information;

when an instruction input by a user and used for indicating selection of the information type is detected, controlling the electronic equipment to be in an operation mode corresponding to the information type, and executing acquisition operation corresponding to the information type on a current display interface on a display screen of the electronic equipment in the operation mode to obtain multimedia information;

when the text information matched with the multimedia information and input by a user is detected, generating problem feedback information containing the multimedia information and the text information;

and uploading the problem feedback information to a server corresponding to the electronic equipment.

As an optional implementation manner, in the first aspect of the embodiment of the present invention, after the obtaining the multimedia information and before the generating the problem feedback information including the multimedia information and the text information when the text information matched with the multimedia information input by the user is detected, the method further includes:

Storing the multimedia information, and outputting a feedback interface and feedback prompt information, wherein the feedback prompt information is used for prompting a user to input text information matched with the multimedia information on the feedback interface;

and when a completion instruction input by a user is detected, acquiring the text information through the feedback interface.

As an optional implementation manner, in the first aspect of the embodiment of the present invention, after the generating the problem feedback information including the multimedia information and the text information, the method further includes:

outputting uploading inquiry information, wherein the uploading inquiry information is used for inquiring whether a user uploads the problem feedback information;

and deleting the stored multimedia information when detecting an instruction which is input by a user and is used for indicating to cancel uploading the problem feedback information.

As an optional implementation manner, in the first aspect of the embodiment of the present invention, before outputting the information type selection prompt when the problem feedback instruction input by the user is detected, the method further includes:

when a problem of the electronic equipment in the operation process is detected, outputting problem feedback prompt information, wherein the problem feedback prompt information is used for prompting a user to feed back the problem of the electronic equipment through a problem feedback key preset by the electronic equipment;

And when the problem feedback key is detected to be triggered, determining that a user input problem feedback instruction is detected.

As an optional implementation manner, in a first aspect of the embodiment of the present invention, an information type of the multimedia information includes at least a picture type and/or a video type, and when an instruction input by a user for indicating selection of the information type is detected, controlling an electronic device to be in an operation mode corresponding to the information type, and executing, in the operation mode, an acquisition operation corresponding to the information type for a current display interface on a display screen of the electronic device, to obtain the multimedia information, where the acquisition operation includes:

when an instruction input by a user and used for indicating selection of the picture type is detected, controlling the electronic equipment to be in a silent mode corresponding to the picture type, executing screenshot operation corresponding to the picture type for a current display interface on a display screen of the electronic equipment in the silent mode, obtaining an interface image containing problems occurring in the electronic equipment, and determining the interface image as multimedia information;

and/or when detecting an instruction input by a user and used for indicating to select the video type, controlling the electronic equipment to be in a screen recording mode corresponding to the video type, and executing recording operation corresponding to the video type on a current display interface on a display screen of the electronic equipment in the screen recording mode, wherein the content output by the current display interface comprises problems occurring in the electronic equipment; when a recording stopping instruction input by a user is detected, the electronic equipment is controlled to close the recording mode, a target video recorded by the electronic equipment is obtained, and the target video is determined to be multimedia information.

A second aspect of an embodiment of the present invention discloses an electronic device, including:

the first output unit is used for outputting an information type selection prompt when a problem feedback instruction input by a user is detected, wherein the information type selection prompt is used for prompting the user to select the information type of the multimedia information;

the acquisition unit is used for controlling the electronic equipment to be in an operation mode corresponding to the information type when detecting an instruction which is input by a user and used for indicating to select the information type, and executing acquisition operation corresponding to the information type on a current display interface on a display screen of the electronic equipment in the operation mode to obtain multimedia information;

the generating unit is used for generating problem feedback information containing the multimedia information and the text information when the text information matched with the multimedia information and input by a user is detected;

and the uploading unit is used for uploading the problem feedback information to a server corresponding to the electronic equipment.

As an optional implementation manner, in the second aspect of the embodiment of the present invention, the electronic device further includes:

the storage unit is used for storing the multimedia information after the acquisition unit obtains the multimedia information, and outputting a feedback interface and feedback prompt information, wherein the feedback prompt information is used for prompting a user to input text information matched with the multimedia information on the feedback interface;

And the acquisition unit is used for acquiring the text information through the feedback interface when detecting a completion instruction input by a user, and triggering the generation unit to execute the generation of the problem feedback information containing the multimedia information and the text information.

the second output unit is used for outputting uploading inquiry information after the generating unit generates the question feedback information containing the multimedia information and the text information, and the uploading inquiry information is used for inquiring whether a user uploads the question feedback information;

and the deleting unit is used for deleting the stored multimedia information when detecting an instruction which is input by a user and is used for indicating to cancel uploading the problem feedback information.

the third output unit is used for outputting problem feedback prompt information when detecting that the electronic equipment has problems in the operation process, wherein the problem feedback prompt information is used for prompting a user to feed back the problems of the electronic equipment through a problem feedback key preset by the electronic equipment;

And the determining unit is used for determining that the problem feedback instruction input by the user is detected when the problem feedback key is triggered.

As an optional implementation manner, in the second aspect of the embodiment of the present invention, the information type of the multimedia information includes at least a picture type and/or a video type, and the acquisition unit includes:

the screenshot subunit is used for controlling the electronic equipment to be in a silent mode corresponding to the picture type when detecting an instruction input by a user and used for indicating to select the picture type, executing screenshot operation corresponding to the picture type for a current display interface on a display screen of the electronic equipment in the silent mode to obtain an interface image containing a problem of the electronic equipment, and determining the interface image as multimedia information;

and/or a recording subunit, configured to control, when an instruction input by a user for indicating selection of the video type is detected, the electronic device to be in a recording mode corresponding to the video type, and execute a recording operation corresponding to the video type in the recording mode for a current display interface on a display screen of the electronic device, where a content output by the current display interface includes a problem occurring in the electronic device; when a recording stopping instruction input by a user is detected, the electronic equipment is controlled to close the recording mode, a target video recorded by the electronic equipment is obtained, and the target video is determined to be multimedia information.

A third aspect of an embodiment of the present invention discloses another electronic device, including:

a memory storing executable program code;

a processor coupled to the memory;

the processor invokes the executable program code stored in the memory to perform part or all of the steps of any one of the methods of the first aspect.

A fourth aspect of the embodiments of the present invention discloses a computer-readable storage medium storing program code, wherein the program code comprises instructions for performing part or all of the steps of any one of the methods of the first aspect.

A fifth aspect of the embodiments of the present invention discloses a computer program product which, when run on a computer, causes the computer to perform part or all of the steps of any one of the methods of the first aspect.

A sixth aspect of the embodiments of the present invention discloses an application publishing platform for publishing a computer program product, wherein the computer program product, when run on a computer, causes the computer to perform part or all of the steps of any one of the methods of the first aspect.

Compared with the prior art, the embodiment of the invention has the following beneficial effects:

in the embodiment of the invention, when a problem feedback instruction input by a user is detected, an information type selection prompt is output, wherein the information type selection prompt is used for prompting the user to select the information type of the multimedia information; when an instruction which is input by a user and used for indicating selection of the information type is detected, controlling the electronic equipment to be in an operation mode corresponding to the information type, and executing acquisition operation corresponding to the information type on a current display interface on a display screen of the electronic equipment in the operation mode to obtain multimedia information; when the text information matched with the multimedia information and input by a user is detected, generating problem feedback information containing the multimedia information and the text information; and uploading problem feedback information to a server corresponding to the electronic equipment. It can be seen that by implementing the embodiment of the invention, the problems of the electronic equipment can be presented in a multimedia information mode, and the text interpretation of the multimedia information by the user can be obtained, so that the problems of the electronic equipment can be positioned more clearly and rapidly by combining the multimedia information and the text information, and the accuracy of problem feedback is improved.

Drawings

In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings that are needed in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.

FIG. 1 is a schematic flow chart of a problem feedback method according to an embodiment of the present invention;

FIG. 2 is a flow chart of another problem feedback method disclosed in an embodiment of the present invention;

FIG. 3 is a flow chart of another problem feedback method disclosed in an embodiment of the present invention;

fig. 4 is a schematic structural diagram of an electronic device according to an embodiment of the present invention;

FIG. 5 is a schematic diagram of another electronic device according to an embodiment of the present invention;

FIG. 6 is a schematic diagram of another electronic device according to an embodiment of the present invention;

fig. 7 is a schematic structural diagram of another electronic device according to an embodiment of the present invention.

Detailed Description

The following description of the embodiments of the present invention will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present invention, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.

It should be noted that the terms "comprising" and "having" and any variations thereof in the embodiments of the present invention and the accompanying drawings are intended to cover non-exclusive inclusions. For example, a process, method, system, article, or apparatus that comprises a list of steps or elements is not limited to only those listed steps or elements but may include other steps or elements not listed or inherent to such process, method, article, or apparatus.

The embodiment of the invention discloses a problem feedback method and electronic equipment, which can be used for more clearly and rapidly positioning the problems of the electronic equipment by combining multimedia information and text information, and improve the accuracy of problem feedback. The following will describe in detail.

Example 1

Referring to fig. 1, fig. 1 is a flow chart of a problem feedback method according to an embodiment of the invention. As shown in fig. 1, the problem feedback method may include the steps of:

101. when a problem feedback instruction input by a user is detected, the electronic equipment outputs an information type selection prompt, wherein the information type selection prompt is used for prompting the user to select the information type of the multimedia information.

In the embodiment of the invention, various problems may occur in the running process of the electronic equipment, so that a user of the electronic equipment can feed back the problems of the electronic equipment when the problems occur in the electronic equipment, and maintenance personnel of the electronic equipment can maintain the electronic equipment according to the fed-back problems. The triggering mode of the problem feedback instruction can be as follows: the electronic device can set any one physical key set on the electronic device as a problem feedback key, and when a user executes preset operation on the problem feedback key (for example, continuously pressing the problem feedback key twice or continuously pressing the problem feedback key for a preset duration), the problem feedback instruction can be considered to be triggered; in addition, the electronic device can output a virtual key for problem feedback through the display screen, and when the pressing operation of the user is detected at the position corresponding to the virtual key on the display screen, the electronic device can consider that a problem feedback instruction is triggered.

In the embodiment of the invention, the type of the multimedia information can be a picture type or a video type, the multimedia information of the picture type can be obtained by carrying out screen capturing operation on a display screen of the electronic equipment to obtain a screen capturing image containing the problem of the electronic equipment, and the electronic equipment can determine the screen capturing image as the multimedia information; the video type multimedia information can be obtained by performing screen recording operation on a display screen of the electronic device, so that the electronic device can determine the screen recording video as the multimedia information. In addition, the multimedia information may be stored in a memory of the electronic device, so that the electronic device may subsequently read the pre-stored multimedia information directly from the memory of the electronic device.

102. When an instruction which is input by a user and used for indicating selection of the information type is detected, the electronic equipment controls the electronic equipment to be in an operation mode corresponding to the information type, and in the operation mode, acquisition operation corresponding to the information type is executed for a current display interface on a display screen of the electronic equipment, so that multimedia information is obtained.

In the embodiment of the invention, because the information type of the multimedia information can be a picture type or a video type, the instruction input by the user for indicating to select the information type can indicate to select the picture type or the video type, the electronic equipment can correspond to different operation modes aiming at different information types selected by the user, the electronic equipment can also acquire the current display interface on the display screen of the electronic equipment in different operation modes, and the acquisition operation during acquisition can also correspond to the information type selected by the user. In addition, the multimedia information may be a picture including a current display interface on a display screen of the electronic device corresponding to the picture type, or may be a video including a recognition duration of the current display interface on the display screen of the electronic device corresponding to the video type.

103. When the text information matched with the multimedia information and input by the user is detected, the electronic equipment generates problem feedback information containing the multimedia information and the text information.

In the embodiment of the invention, the electronic equipment can output the problem feedback interface after obtaining the multimedia information, so that the text information matched with the multimedia information and input by a user in the problem feedback interface can be descriptive information of the problem of the electronic equipment.

As an alternative embodiment, the manner in which the electronic device generates the question feedback information including the multimedia information and the text information may include the following steps:

the electronic equipment identifies proper nouns in the text information through a semantic identification technology;

the electronic equipment identifies adjectives corresponding to proper nouns in the text information;

the electronic equipment determines an image area corresponding to the proper noun from the multimedia information;

the electronic equipment embeds adjectives corresponding to proper nouns into the image area to obtain target multimedia information;

and the electronic equipment packages the target multimedia information and the text information to obtain the problem feedback information.

According to the implementation mode, the image area which is described by the user in the multimedia information in an emphasized mode can be determined according to the text information input by the user, and descriptive text of the user on the image area can be embedded into the image area to obtain target multimedia information containing the embedded text, so that the target multimedia information in the finally obtained problem feedback information is easier to understand, and the readability of the multimedia information is improved.

Optionally, when the multimedia information is of a picture type, the electronic device may determine an image area corresponding to the proper noun from the multimedia information, and embed an adjective corresponding to the proper noun in the image area, so as to obtain the target multimedia information, where the method may include the following steps:

the electronic equipment identifies sub-images corresponding to proper nouns from the multimedia information of the picture type;

the electronic equipment marks the sub-images in the multimedia information to obtain an image area corresponding to the proper noun;

the electronic equipment outputs font setting information, wherein the font setting information is used for prompting a user of the electronic equipment to set font information of the embedded characters, and the font information can comprise information such as a font size, a font, transparency, inclination and the like;

when the font information input by the user is detected, the electronic equipment embeds adjectives corresponding to proper nouns into the image area, and the fonts of the adjectives are adjusted according to the font information, so that the target multimedia information is obtained.

The implementation of the embodiment can mark the image area corresponding to the proper noun in the multimedia information of the picture type, and the adjective is embedded in the image area, and the font of the embedded adjective can be set by a user, so that the embedded adjective has more diversity.

Optionally, when the multimedia information is of a video type, the electronic device may determine an image area corresponding to the proper noun from the multimedia information, and embed an adjective corresponding to the proper noun in the image area, so as to obtain the target multimedia information, where the method may include the following steps:

the electronic equipment detects whether the text information contains time information or not through a semantic recognition technology;

if yes, the electronic equipment acquires a key frame corresponding to the time information from the multimedia information of the video type; identifying sub-images corresponding to proper nouns from the key frames; marking sub-images in the key frames to obtain image areas corresponding to proper nouns in the key frames; and outputting font setting information for prompting a user of the electronic device to set font information of the embedded text, wherein the font information may include information such as a font size, a font, transparency, and inclination; when the font information input by the user is detected, the electronic equipment embeds adjectives corresponding to proper nouns into the image area, and the fonts of the adjectives are adjusted according to the font information, so that target multimedia information is obtained;

If not, the electronic equipment divides the multimedia information of the video type into a plurality of video frames; identifying a target video frame containing a sub-image corresponding to the proper noun from a plurality of video frames; marking the sub-images in the target video frame to obtain an image area corresponding to the proper noun in the target video frame; and outputting font setting information for prompting a user of the electronic device to set font information of the embedded text, wherein the font information may include information such as a font size, a font, transparency, and inclination; when the font information input by the user is detected, the electronic equipment embeds adjectives corresponding to proper nouns into the image area, and the fonts of the adjectives are adjusted according to the font information, so that the target multimedia information is obtained.

By implementing the embodiment, the key frames or the video frames corresponding to the proper nouns can be marked in the video type multimedia information, so that the expression mode of the problems of the electronic equipment in the obtained target multimedia information is clearer.

Furthermore, when the electronic device determines the target video frame from the multimedia information of the video type, the electronic device can also extract the target video frame from the multimedia information to obtain a video image; marking an image area corresponding to the proper noun from the video image; and outputting font setting information for prompting a user of the electronic device to set font information of the embedded text, wherein the font information may include information such as a font size, a font, transparency, and inclination; when the font information input by the user is detected, the electronic equipment embeds adjectives corresponding to proper nouns into an image area, and the fonts of the adjectives are adjusted according to the font information so as to obtain a target video image; and generating the target multimedia information by integrating the target video image and the video type multimedia information. Therefore, the method can extract the video frames matched with the proper nouns from the multimedia information to obtain the video images containing the images corresponding to the proper nouns, and combine the target video images embedded with adjectives with the multimedia information of the video type to obtain the target multimedia information, so that the expression forms of the target multimedia information are more diversified.

104. And the electronic equipment uploads the problem feedback information to a server corresponding to the electronic equipment.

In the embodiment of the invention, the server can be connected with the electronic equipment in advance, so that the electronic equipment can send the problem feedback information to the server, and maintenance personnel of the electronic equipment can acquire the problem feedback information fed back by a user, and further, the problem feedback information can be rapidly processed, thereby improving the feedback speed of the electronic equipment on the problems.

As an optional implementation manner, the manner of uploading the problem feedback information to the server corresponding to the electronic device by the electronic device may include the following steps:

the electronic equipment outputs feedback inquiry information which can be used for inquiring whether a user needs to upload the problem feedback information to a server corresponding to the electronic equipment;

when an instruction which is input by a user and used for indicating to upload the problem feedback information to a server corresponding to the electronic equipment is detected, the electronic equipment uploads the problem feedback information to the server corresponding to the electronic equipment, and the obtained multimedia information is deleted.

In this embodiment, whether the problem feedback information needs to be sent or not may be confirmed to the user before the problem feedback information is sent to the server, and if the user confirms that the problem feedback information needs to be sent, the problem feedback information is sent to the server, so that the sent problem feedback information is confirmed by the user of the electronic device, and quality of the sent problem feedback information is improved.

Further, when an instruction input by the user for indicating that the problem feedback information is not required to be uploaded to a server corresponding to the electronic equipment is detected, the electronic equipment deletes the obtained multimedia information. Therefore, by implementing the method, the multimedia information can be deleted under the condition that the user confirms that the problem feedback information is not required to be sent, and the memory utilization rate of the electronic equipment is reduced.

In the method described in fig. 1, the problems occurring in the electronic device can be more clearly and rapidly positioned by combining the multimedia information and the text information, and the accuracy of the problem feedback is improved. Furthermore, implementing the method described in fig. 1 improves the readability of the multimedia information. Furthermore, implementing the method described in fig. 1 may make the embedded adjectives more diverse. In addition, by implementing the method described in fig. 1, the expression mode of the problem of the electronic equipment in the obtained target multimedia information can be clearer. In addition, the method described in fig. 1 is implemented, so that the representation form of the target multimedia information can be more diversified. In addition, implementing the method described in fig. 1 improves the quality of the transmitted problem feedback information. In addition, implementing the method described in fig. 1 reduces the memory usage of the electronic device.

Example two

Referring to fig. 2, fig. 2 is a flow chart of another problem feedback method according to an embodiment of the invention. As shown in fig. 2, the problem feedback method may include the steps of:

201. when a problem feedback instruction input by a user is detected, the electronic equipment outputs an information type selection prompt, wherein the information type selection prompt is used for prompting the user to select the information type of the multimedia information, and the information type of the multimedia information at least comprises a picture type and a video type.

202. When an instruction which is input by a user and used for indicating selection of the information type is detected, the electronic equipment controls the electronic equipment to be in an operation mode corresponding to the information type, and in the operation mode, acquisition operation corresponding to the information type is executed for a current display interface on a display screen of the electronic equipment, so that multimedia information is obtained.

203. The electronic equipment stores the multimedia information, and outputs a feedback interface and feedback prompt information, wherein the feedback prompt information is used for prompting a user to input text information matched with the multimedia information on the feedback interface.

In the embodiment of the invention, the electronic equipment can read the pre-stored multimedia information while outputting the feedback interface, and output the read multimedia information to the feedback interface, so that a user of the electronic equipment can refer to the acquired multimedia information when writing the text information on the feedback interface, thereby improving the problem writing relevance between the text information written by the user and the electronic equipment contained in the multimedia information.

204. When a completion instruction input by a user is detected, the electronic equipment acquires the text information through a feedback interface.

In the embodiment of the invention, the feedback interface can comprise the virtual key for triggering the completion instruction, and when the virtual key for triggering the completion instruction is detected to be triggered, the user can be considered to input the completion instruction, so that the electronic equipment can acquire the text information input by the user from the feedback interface.

In the embodiment of the present invention, the steps 203 to 204 may be implemented to store the multimedia information, so that the electronic device may read the multimedia information to be fed back at any time, and may also prompt the user to input text information matched with the multimedia information through the feedback interface, so that the text information fed back in combination with the multimedia information is more understandable.

205. When the text information matched with the multimedia information and input by the user is detected, the electronic equipment generates problem feedback information containing the multimedia information and the text information.

As an alternative embodiment, after the electronic device performs step 205, the following steps may also be performed:

the electronic equipment outputs uploading inquiry information which is used for inquiring whether a user uploads problem feedback information or not;

When an instruction input by a user for instructing to cancel uploading of problem feedback information is detected, the electronic device deletes the stored multimedia information.

The implementation of the embodiment can inquire whether the user needs to upload the problem feedback information, and if the user is detected to not need to upload the problem feedback information, the stored multimedia information can be deleted so as to improve the utilization rate of the memory of the electronic equipment.

206. And the electronic equipment uploads the problem feedback information to a server corresponding to the electronic equipment.

In the method described in fig. 2, the problems occurring in the electronic device can be more clearly and rapidly positioned by combining the multimedia information and the text information, and the accuracy of the problem feedback is improved. In addition, the implementation of the method described in fig. 2 can make text information fed back in combination with multimedia information more understandable. Furthermore, implementing the method described in fig. 2 may increase the utilization of the memory of the electronic device.

Example III

Referring to fig. 3, fig. 3 is a flow chart of another problem feedback method according to an embodiment of the invention. As shown in fig. 3, the problem feedback method may include the steps of:

301. when detecting that the electronic equipment has problems in the operation process, the electronic equipment outputs problem feedback prompt information, wherein the problem feedback prompt information is used for prompting a user to feed back the problems of the electronic equipment through a problem feedback key preset by the electronic equipment.

In the embodiment of the invention, the electronic equipment can monitor the operation of triggering the display screen by the user, and if the operation of repeatedly triggering a certain operation of the display screen in a preset time period is detected to reach the preset times, the electronic equipment can be considered to have problems in the running process, so that the problem feedback prompt information can be output, and the user can timely feed back the problems of the electronic equipment.

302. When the problem feedback key is triggered, the electronic device determines that the problem feedback instruction input by the user is detected.

In the embodiment of the invention, when the electronic device detects that the electronic device is in operation and has problems, the steps 301 to 302 are implemented, and the problem feedback prompt information is output, so that the user of the electronic device can timely feed back the problems of the electronic device to the maintainer of the electronic device, thereby improving the speed of solving the problems of the electronic device.

303. When a problem feedback instruction input by a user is detected, the electronic equipment outputs an information type selection prompt, wherein the information type selection prompt is used for prompting the user to select the information type of the multimedia information, and the information type of the multimedia information at least comprises a picture type and/or a video type.

304. When an instruction input by a user for indicating selection of a picture type is detected, the electronic equipment controls the electronic equipment to be in a silent mode corresponding to the picture type, and screenshot operation corresponding to the picture type is executed for a current display interface on a display screen of the electronic equipment in the silent mode, so that an interface image containing problems occurring in the electronic equipment is obtained, and the interface image is determined to be multimedia information.

In the embodiment of the invention, the electronic equipment can provide the acquisition modes of the multimedia information aiming at different information types, so that the electronic equipment can acquire the information type of the multimedia information currently required by a user and adopts different acquisition modes according to the determined information type of the multimedia information so as to acquire more accurate multimedia information required by the user. In addition, the information type of the multimedia information includes, but is not limited to, a picture type and a video type, and may also be an animation type or an audio type, etc., which is not limited in the embodiment of the present invention.

In the embodiment of the invention, when the information type selected by the user is the picture type, the user can be considered to need to screen capturing the interface containing the operation problem of the electronic equipment, so as to obtain the multimedia information of the interface image of the electronic equipment. The silence mode may be a mode that when the electronic device detects an instruction for capturing a screen of the electronic device, the electronic device is controlled to keep the content displayed on the screen of the electronic device unchanged, so that the content in a display image of a display page including the screen obtained by capturing the electronic device is obtained by capturing the user.

As an alternative embodiment, after the electronic device performs step 303, the following steps may also be performed:

when an instruction input by a user and used for indicating to select a video type is detected, the electronic equipment controls the electronic equipment to be in a screen recording mode corresponding to the video type, recording operation corresponding to the video type is executed for a current display interface on a display screen of the electronic equipment in the screen recording mode, and the content output by the current display interface contains the problem of the electronic equipment; when a recording stopping instruction input by a user is detected, the electronic equipment is controlled to close a recording mode, a target video recorded by the electronic equipment is obtained, and the target video is determined to be multimedia information.

According to the embodiment, when the user needs to acquire the video type multimedia information, the screen recording mode of the electronic equipment can be started, and when the stopping instruction input by the user is detected, the electronic equipment is controlled to stop screen recording, so that the multimedia information which is recorded by the electronic equipment and contains the problems of the electronic equipment is acquired, and the accuracy of the video type multimedia information acquired by the electronic equipment is ensured.

Optionally, the electronic device may further query the user whether to record the sound of the electronic device or the environmental sound in the environment where the electronic device is located in the screen recording mode, and when the instruction input by the user for indicating that the sound is not required to be recorded is detected, the electronic device controls the recorded target video to be a mute video; when an instruction input by a user for indicating to record only the sound of the electronic equipment is detected, the electronic equipment controls the electronic equipment to only acquire the sound of the electronic equipment in the recording mode, so that the recorded target video only contains the sound of the electronic equipment; when an instruction input by a user for indicating to record only the environmental sound in the environment where the electronic equipment is located is detected, the electronic equipment controls the electronic equipment to only acquire the environmental sound in the environment where the electronic equipment is located in the recording mode, so that the recorded target video only contains the environmental sound in the environment where the electronic equipment is located; when an instruction which is input by a user and is used for indicating to record sound of the electronic equipment and recording environmental sound in the environment of the electronic equipment is detected, the electronic equipment controls the electronic equipment to acquire the sound of the electronic equipment and the environmental sound in the environment of the electronic equipment in the recording mode process, so that the recorded target video contains the sound of the electronic equipment and the environmental sound in the environment of the electronic equipment, and the diversity of the sound contained in the recorded target video can be improved.

305. When the text information matched with the multimedia information and input by the user is detected, the electronic equipment generates problem feedback information containing the multimedia information and the text information.

306. And the electronic equipment uploads the problem feedback information to a server corresponding to the electronic equipment.

In the method described in fig. 3, the problems of the electronic device can be more clearly and rapidly positioned by combining the multimedia information and the text information, and the accuracy of the problem feedback is improved. In addition, implementing the method described in fig. 3 increases the speed of solving the problems that occur with electronic devices. In addition, the method described in fig. 3 is implemented, so that the accuracy of video multimedia information acquired by the electronic equipment is ensured. In addition, the method described in fig. 3 is implemented to increase the diversity of sounds contained in the recorded target video.

Example IV

Referring to fig. 4, fig. 4 is a schematic structural diagram of an electronic device according to an embodiment of the invention. As shown in fig. 4, the electronic device may include:

the first output unit 401 is configured to output an information type selection prompt when a problem feedback instruction input by a user is detected, where the information type selection prompt is configured to prompt the user to select an information type of the multimedia information.

And the acquisition unit 402 is used for controlling the electronic equipment to be in an operation mode corresponding to the information type when detecting an instruction which is input by a user and is used for indicating to select the information type, and executing acquisition operation corresponding to the information type on a current display interface on a display screen of the electronic equipment in the operation mode to obtain the multimedia information.

A generating unit 403, configured to generate problem feedback information including the multimedia information and the text information when text information input by the user and matching the multimedia information obtained by the collecting unit 402 is detected.

As an alternative embodiment, the generating unit 403 may specifically generate the question feedback information including the multimedia information and the text information by:

identifying proper nouns in the text information through a semantic identification technology;

identifying adjectives corresponding to proper nouns in the text information;

determining an image area corresponding to the proper noun from the multimedia information;

embedding adjectives corresponding to proper nouns into an image area to obtain target multimedia information;

and packaging the target multimedia information and the text information to obtain the problem feedback information.

Alternatively, when the multimedia information is of a picture type, the generating unit 403 determines an image area corresponding to a proper noun from the multimedia information, and embeds an adjective corresponding to the proper noun into the image area, so as to obtain the target multimedia information, which may be specifically:

identifying a sub-image corresponding to the proper noun from the multimedia information of the picture type;

marking the sub-image in the multimedia information to obtain an image area corresponding to the proper noun;

outputting font setting information for prompting a user of the electronic device to set font information of the embedded text, wherein the font information can comprise information such as a font size, a font, transparency, inclination and the like;

when the font information input by the user is detected, the adjective corresponding to the proper noun is embedded into the image area, and the font of the adjective is adjusted according to the font information, so that the target multimedia information is obtained.

Alternatively, when the multimedia information is of a video type, the generating unit 403 determines an image area corresponding to a proper noun from the multimedia information, and embeds an adjective corresponding to the proper noun into the image area, so as to obtain the target multimedia information, which may be specifically:

detecting whether the text information contains time information or not by a semantic recognition technology;

if yes, acquiring a key frame corresponding to the time information from the multimedia information of the video type; identifying sub-images corresponding to proper nouns from the key frames; marking sub-images in the key frames to obtain image areas corresponding to proper nouns in the key frames; and outputting font setting information for prompting a user of the electronic device to set font information of the embedded text, wherein the font information may include information such as a font size, a font, transparency, and inclination; when the font information input by the user is detected, the electronic equipment embeds adjectives corresponding to proper nouns into the image area, and the fonts of the adjectives are adjusted according to the font information, so that target multimedia information is obtained;

if not, dividing the multimedia information of the video type into a plurality of video frames; identifying a target video frame containing a sub-image corresponding to the proper noun from a plurality of video frames; marking the sub-images in the target video frame to obtain an image area corresponding to the proper noun in the target video frame; and outputting font setting information for prompting a user of the electronic device to set font information of the embedded text, wherein the font information may include information such as a font size, a font, transparency, and inclination; when the font information input by the user is detected, the electronic equipment embeds adjectives corresponding to proper nouns into the image area, and the fonts of the adjectives are adjusted according to the font information, so that the target multimedia information is obtained.

Furthermore, when the target video frame is determined from the multimedia information of the video type, the generating unit 403 may be further configured to extract the target video frame from the multimedia information to obtain a video image; marking an image area corresponding to the proper noun from the video image; and outputting font setting information for prompting a user of the electronic device to set font information of the embedded text, wherein the font information may include information such as a font size, a font, transparency, and inclination; when the font information input by the user is detected, the electronic equipment embeds adjectives corresponding to proper nouns into an image area, and the fonts of the adjectives are adjusted according to the font information so as to obtain a target video image; and generating the target multimedia information by integrating the target video image and the video type multimedia information. Therefore, the method can extract the video frames matched with the proper nouns from the multimedia information to obtain the video images containing the images corresponding to the proper nouns, and combine the target video images embedded with adjectives with the multimedia information of the video type to obtain the target multimedia information, so that the expression forms of the target multimedia information are more diversified.

And an uploading unit 404, configured to upload the problem feedback information generated by the generating unit 403 to a server corresponding to the electronic device.

As an optional implementation manner, the uploading unit 404 may specifically upload the problem feedback information to the server corresponding to the electronic device:

outputting feedback inquiry information, wherein the feedback inquiry information can be used for inquiring whether a user needs to upload problem feedback information to a server corresponding to the electronic equipment;

when an instruction which is input by a user and used for indicating to upload the problem feedback information to a server corresponding to the electronic equipment is detected, uploading the problem feedback information to the server corresponding to the electronic equipment, and deleting the obtained multimedia information.

Still further, the uploading unit 404 may be further configured to delete the obtained multimedia information when detecting an instruction input by the user to indicate that the problem feedback information is not required to be uploaded to a server corresponding to the electronic device. Therefore, by implementing the method, the multimedia information can be deleted under the condition that the user confirms that the problem feedback information is not required to be sent, and the memory utilization rate of the electronic equipment is reduced.

Therefore, the implementation of the electronic device described in fig. 4 can more clearly and rapidly locate the problem of the electronic device by combining the multimedia information and the text information, and improves the accuracy of the problem feedback. In addition, implementing the electronic device described in fig. 4 improves the readability of the multimedia information. Furthermore, implementing the electronic device depicted in fig. 4 may make the embedded adjectives more diverse. In addition, the implementation of the electronic device described in fig. 4 can make the expression mode of the problem of the electronic device in the obtained target multimedia information clearer. In addition, the electronic device described in fig. 4 is implemented, so that the representation form of the target multimedia information can be more diversified. In addition, implementing the electronic device described in fig. 4 improves the quality of the transmitted problem feedback information. In addition, implementing the electronic device described in fig. 4 reduces the memory usage of the electronic device.

Example five

Referring to fig. 5, fig. 5 is a schematic structural diagram of another electronic device according to an embodiment of the invention. The electronic device shown in fig. 5 is obtained by optimizing the electronic device shown in fig. 4. The electronic device shown in fig. 5 may further include:

The storage unit 405 is configured to store the multimedia information after the acquisition unit 402 obtains the multimedia information, and output a feedback interface and feedback prompt information, where the feedback prompt information is used to prompt a user to input text information matched with the multimedia information at the feedback interface.

The obtaining unit 406 is configured to obtain text information through the feedback interface when detecting a completion instruction input by the user, and trigger the generating unit 403 to execute the generation of question feedback information including the multimedia information and the text information.

In the embodiment of the invention, the multimedia information can be stored, so that the electronic equipment can read the multimedia information needing to be fed back at any time, and the user can be prompted to input the text information matched with the multimedia information through the feedback interface, so that the text information fed back by combining the multimedia information is more intelligible.

As an alternative embodiment, the electronic device shown in fig. 5 may further include:

a second output unit 407, configured to output, after the generating unit 403 generates the question feedback information including the multimedia information and the text information, upload query information, where the upload query information is used to query a user whether to upload the question feedback information;

And a deleting unit 408 for deleting the stored multimedia information when an instruction for instructing to cancel the uploading of the problem feedback information, which is input by the user, is detected.

Therefore, the electronic device described in fig. 5 can be implemented to more clearly and rapidly locate the problem of the electronic device by combining the multimedia information and the text information, thereby improving the accuracy of the problem feedback. In addition, implementing the electronic device described in fig. 5 may make text information that is fed back in conjunction with multimedia information more understandable. In addition, implementing the electronic device described in fig. 5 may improve the utilization of the memory of the electronic device.

Example six

Referring to fig. 6, fig. 6 is a schematic structural diagram of another electronic device according to an embodiment of the invention. The electronic device shown in fig. 6 is obtained by optimizing the electronic device shown in fig. 5. The electronic device shown in fig. 6 may further include:

And the third output unit 409 is configured to output, when a problem occurs in the electronic device during operation, a problem feedback prompt message, where the problem feedback prompt message is used to prompt a user to feedback, through a problem feedback key preset by the electronic device, a problem occurring in the electronic device.

A determining unit 410, configured to determine that a user input problem feedback instruction is detected when the problem feedback key prompted by the third output unit 409 is triggered.

Alternatively, after the determining unit 410 determines that the user input of the problem feedback instruction is detected, the first output unit 401 may be triggered to perform an operation of outputting the information type selection prompt.

According to the embodiment of the invention, the problem feedback prompt information can be output under the condition that the electronic equipment detects that the electronic equipment is in operation, so that a user of the electronic equipment can timely feed back the problem of the electronic equipment to maintainers of the electronic equipment, and the speed of solving the problem of the electronic equipment is improved.

As an alternative embodiment, the acquisition unit 402 of the electronic device shown in fig. 6 may include:

the screenshot subunit 4021 is configured to, when detecting an instruction input by a user for indicating selection of a picture type, control the electronic device to be in a silence mode corresponding to the picture type, perform a screenshot operation corresponding to the picture type on a current display interface on a display screen of the electronic device in the silence mode, obtain an interface image including a problem occurring in the electronic device, and determine the interface image as multimedia information;

And/or a recording subunit 4022, configured to control the electronic device to be in a recording mode corresponding to the video type when an instruction input by the user for indicating to select the video type is detected, and execute a recording operation corresponding to the video type in the recording mode for a current display interface on a display screen of the electronic device, where a content output by the current display interface includes a problem occurring in the electronic device; when a recording stopping instruction input by a user is detected, the electronic equipment is controlled to close a recording mode, a target video recorded by the electronic equipment is obtained, and the target video is determined to be multimedia information.

Therefore, the implementation of the electronic device described in fig. 6 can more clearly and rapidly locate the problem of the electronic device by combining the multimedia information and the text information, and improves the accuracy of the problem feedback. In addition, implementing the electronic device described in fig. 6 increases the speed of solving the problems that occur with the electronic device. In addition, the electronic device described in fig. 6 is implemented, so that accuracy of video multimedia information acquired by the electronic device is ensured.

Example seven

Referring to fig. 7, fig. 7 is a schematic structural diagram of another electronic device according to an embodiment of the invention. As shown in fig. 7, the electronic device may include:

a memory 701 storing executable program code;

a processor 702 coupled with the memory 701;

wherein the processor 702 invokes executable program code stored in the memory 701 to perform some or all of the steps of the methods in the method embodiments above.

The embodiment of the invention also discloses a computer readable storage medium, wherein the computer readable storage medium stores program code, and the program code comprises instructions for executing part or all of the steps of the method in the above method embodiments.

The embodiments of the present invention also disclose a computer program product, wherein the computer program product, when run on a computer, causes the computer to perform some or all of the steps of the method as in the method embodiments above.

The embodiment of the invention also discloses an application release platform, wherein the application release platform is used for releasing a computer program product, and the computer program product is used for enabling the computer to execute part or all of the steps of the method in the method embodiments.

It should be appreciated that reference throughout this specification to "an embodiment of the invention" means that a particular feature, structure or characteristic described in connection with the embodiment is included in at least one embodiment of the present invention. Thus, the appearances of the phrase "in an embodiment of the invention" in various places throughout this specification are not necessarily all referring to the same embodiment. Furthermore, the particular features, structures, or characteristics may be combined in any suitable manner in one or more embodiments. Those skilled in the art will also appreciate that the embodiments described in the specification are alternative embodiments and that the acts and modules referred to are not necessarily required for the present invention.

In various embodiments of the present invention, it should be understood that the sequence numbers of the foregoing processes do not imply that the execution sequences of the processes should be determined by the functions and internal logic of the processes, and should not be construed as limiting the implementation of the embodiments of the present invention.

In addition, the terms "system" and "network" are often used interchangeably herein. It should be understood that the term "and/or" is merely an association relationship describing the associated object, and means that three relationships may exist, for example, a and/or B, and may mean: a exists alone, A and B exist together, and B exists alone. In addition, the character "/" herein generally indicates that the front and rear associated objects are an "or" relationship.

In the embodiments provided herein, it should be understood that "B corresponding to a" means that B is associated with a, from which B can be determined. It should also be understood that determining B from a does not mean determining B from a alone, but may also determine B from a and/or other information.

Those of ordinary skill in the art will appreciate that all or part of the steps of the various methods of the above embodiments may be implemented by a program that instructs associated hardware, the program may be stored in a computer readable storage medium including Read-Only Memory (ROM), random access Memory (Random Access Memory, RAM), programmable Read-Only Memory (Programmable Read-Only Memory, PROM), erasable programmable Read-Only Memory (Erasable Programmable Read Only Memory, EPROM), one-time programmable Read-Only Memory (OTPROM), electrically erasable programmable Read-Only Memory (EEPROM), compact disc Read-Only Memory (Compact Disc Read-Only Memory, CD-ROM) or other optical disk Memory, magnetic disk Memory, tape Memory, or any other medium that can be used for carrying or storing data that is readable by a computer.

The units described above as separate components may or may not be physically separate, and components shown as units may or may not be physical units, may be located in one place, or may be distributed over a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the embodiment.

In addition, each functional unit in the embodiments of the present invention may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit. The integrated units may be implemented in hardware or in software functional units.

The integrated units described above, if implemented in the form of software functional units and sold or used as stand-alone products, may be stored in a computer-accessible memory. Based on this understanding, the technical solution of the present invention, or a part contributing to the prior art or all or part of the technical solution, may be embodied in the form of a software product stored in a memory, comprising several requests for a computer device (which may be a personal computer, a server or a network device, etc., in particular may be a processor in a computer device) to execute some or all of the steps of the above-mentioned method of the various embodiments of the present invention.

The foregoing describes in detail a problem feedback method and an electronic device disclosed in the embodiments of the present invention, and specific examples are applied to illustrate the principles and embodiments of the present invention, where the foregoing examples are only used to help understand the method and core ideas of the present invention; meanwhile, as those skilled in the art will have variations in the specific embodiments and application scope in accordance with the ideas of the present invention, the present description should not be construed as limiting the present invention in view of the above.

Claims

1. A method of problem feedback, the method comprising:

When the text information matched with the multimedia information and input by a user is detected, recognizing proper nouns in the text information through a semantic recognition technology; identifying adjectives corresponding to the proper nouns in the text information; determining an image area corresponding to the proper noun from the multimedia information; embedding adjectives corresponding to the proper nouns into the image area to obtain target multimedia information; packaging the target multimedia information and the text information to obtain problem feedback information;

2. The method of claim 1, wherein after the obtaining the multimedia information and before the identifying proper nouns in the text information by semantic recognition technology when the text information matching the multimedia information input by the user is detected, the method further comprises:

3. The method of claim 2, wherein after the obtaining the problem feedback information, the method further comprises:

4. A method according to any one of claims 1 to 3, wherein, when a user-entered question feedback instruction is detected, before outputting the information type selection prompt, the method further comprises:

5. The method according to claim 4, wherein the information type of the multimedia information at least includes a picture type and/or a video type, and when an instruction input by a user for indicating selection of the information type is detected, controlling the electronic device to be in an operation mode corresponding to the information type, and executing an acquisition operation corresponding to the information type for a current display interface on a display screen of the electronic device in the operation mode, to obtain the multimedia information, including:

6. An electronic device, comprising:

the generation unit is used for identifying proper nouns in the text information through a semantic identification technology when the text information matched with the multimedia information and input by a user is detected; identifying adjectives corresponding to the proper nouns in the text information; determining an image area corresponding to the proper noun from the multimedia information; embedding adjectives corresponding to the proper nouns into the image area to obtain target multimedia information; packaging the target multimedia information and the text information to obtain problem feedback information;

7. The electronic device of claim 6, wherein the electronic device further comprises:

8. The electronic device of claim 7, wherein the electronic device further comprises:

the second output unit is used for outputting uploading inquiry information after the generating unit obtains the problem feedback information, and the uploading inquiry information is used for inquiring whether a user uploads the problem feedback information;

9. The electronic device according to any one of claims 6 to 8, characterized in that the electronic device further comprises:

10. The electronic device according to claim 9, wherein the information type of the multimedia information comprises at least a picture type and/or a video type, the acquisition unit comprising: