CN108111341A - A kind of fault message feedback method and device - Google Patents
A kind of fault message feedback method and device Download PDFInfo
- Publication number
- CN108111341A CN108111341A CN201711350846.8A CN201711350846A CN108111341A CN 108111341 A CN108111341 A CN 108111341A CN 201711350846 A CN201711350846 A CN 201711350846A CN 108111341 A CN108111341 A CN 108111341A
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- feedback
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0677—Localisation of faults
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
- H04L43/0805—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability
- H04L43/0817—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability by checking functioning
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/06—Protocols specially adapted for file transfer, e.g. file transfer protocol [FTP]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
Abstract
The present invention provides a kind of fault message feedback method and device, the fault message feedback method includes：When operation troubles occurs in the system of listening to, loading feedback information uploads dialog box；It receives user and the definite operation selected in dialog box is uploaded to the feedback information, sectional drawing is carried out to system interface, and loads message dialog box；Obtain the content that user inputs in real time in dialog box of leaving a message；The sectional drawing and the content are packaged, generate Feedback failure information；Config failure feedback information file header；The file header and fault flag are added before the sectional drawing and the content；The Feedback failure information is uploaded to Cloud Server.The present invention passes through when operation troubles occurs in the system of listening to, to carrying out sectional drawing to system interface, and load message dialog box, the sectional drawing and the content is allowd to upload the Feedback failure information in time to Cloud Server, the phenomenon that understanding problem convenient for application software developer, the efficiency of field feedback is improved, and then realizes the purpose for facilitating user's accurate feedback application software problem.
Description
Technical field
The present invention relates to field of communication technology more particularly to a kind of fault message feedback methods and device.
Background technology
Application software is the set for the application program worked out with various programming languages, and application program refers to complete
A certain or a few particular task and the computer program by developing operation on operating system.For answering on mobile terminal
With software, the problem of being present with application error during being used by a user (such as program operation occur it is known or not
The mistake known, causes application software to be collapsed), but due to the diversity of application software problem, application software before being taken into use without
The problem of method limit is all, so developer is often desirable to know the application software problem occurred during user's use,
The next further application software of these problems is effectively and accurately locked will pass through.
The existing method for obtaining application software problem is to collect asking for user feedback by the message leaving system of application software
Topic.Specifically：Application software can provide user's message leaving system, when user encounters problems, it is necessary to user to interrupt application soft
Then the current operation of part actively opens message leaving system, and carries out word description to problem encountered using message leaving system, together
When the personal information such as user contact details and name can be also filled in message leaving system, finally by network by these information actively
The backstage of application software developer is submitted to, to be handled by developer.
But existing method needs user actively to open message leaving system, records problem.Application software is fed back using this method
Problem not only starts feedback operation complexity, and in input feedback, knowledge background and software highly dependent upon user use water
It is flat, therefore the effective user feedback of only a few can only be obtained in reality.In addition, the feedback system inputted using word, this makes
The problem of ground developer receives feedback often describes unintelligible, it is difficult to developer be helped to judge, lock and solve the problems, such as, accordingly
Ground, the user feedback overwhelming majority that this mode is collected into is not vivid enough based on word, is unfavorable for developer and understands problem
Phenomenon, and then it is unfavorable for analyzing, judge and solving the problems, such as the use of application software.
The content of the invention
The present invention provides a kind of fault message feedback method and device so that, can be promptly and accurately when software breaks down
By software fault it is related the problem of feed back to server, convenient for application software developer understand problem the phenomenon that, improve use
The efficiency of family feedback information, and then realize the purpose for facilitating user's accurate feedback application software problem.
For solution more than technical problem, the present invention provides a kind of fault message feedback method, including：
When operation troubles occurs in the system of listening to, loading feedback information uploads dialog box；
It receives user and the definite operation selected in dialog box is uploaded to the feedback information, sectional drawing is carried out to system interface,
And load message dialog box；
Obtain the content that user inputs in real time in dialog box of leaving a message；
The sectional drawing and the content are packaged, generate Feedback failure information；
Config failure feedback information file header；
The file header and fault flag are added before the sectional drawing and the content；
The Feedback failure information is uploaded to Cloud Server.
Further, operate, close if receiving user and the cancellation selected in dialog box being uploaded to the feedback information
The feedback information uploads dialog box, the waiting system processing operation troubles.
Also further, include before the upload Feedback failure information to Cloud Server：
It is judged whether or not network connection；
If so, then perform described the step of current failure feedback information is uploaded to Cloud Server；
If it is not, the current failure feedback information is added in Feedback failure information list, wait in connection
After network, the Feedback failure information in the Feedback failure information list is uploaded to Cloud Server.
Also further, the Feedback failure information by the Feedback failure information list is uploaded to Cloud Server
Including：
According to the time sequencing being added in Feedback failure information list, by the failure in the Feedback failure information list
Feedback information is uploaded to Cloud Server.
The present invention also provides a kind of fault message feedback device, including：
First loading unit, for when operation troubles occurs in the system of listening to, loading feedback information to upload dialog box；
Second loading unit uploads the definite operation selected in dialog box for receiving user to the feedback information, right
System interface carries out sectional drawing, and loads message dialog box；
Acquiring unit, for obtaining the content that user inputs in real time in dialog box of leaving a message；
Generation unit for the sectional drawing and the content to be packaged, generates Feedback failure information；
Dispensing unit, for config failure feedback information file header；
Adding device, for adding the file header and fault flag before the sectional drawing and the content；
Uploading unit, for uploading the Feedback failure information to Cloud Server.
Further, the second loading unit includes：It is selected if receiving user and the feedback information being uploaded in dialog box
Cancellation operation, then close the feedback information and upload dialog box, the waiting system processing operation troubles.
Further, described device includes judging unit, for it is judged whether or not network connection；If so, then
Perform described the step of current failure feedback information is uploaded to Cloud Server；If it is not, the current failure is fed back
Information is added in Feedback failure information list, after the company of wait connects to the Net, by the failure in the Feedback failure information list
Feedback information is uploaded to Cloud Server.
Still further, the uploading unit includes：According to the time sequencing being added in Feedback failure information list,
Feedback failure information in the Feedback failure information list is uploaded to Cloud Server.
A kind of fault message feedback method and device provided by the invention, by there is operation troubles in the system of listening to
When, to carrying out sectional drawing to system interface, and load message dialog box so that the sectional drawing and the content can upload institute in time
The phenomenon that Feedback failure information is stated to Cloud Server, understands problem convenient for application software developer, improves field feedback
Efficiency, and then realize the purpose for facilitating user's accurate feedback application software problem.
Description of the drawings
Fig. 1 is a kind of flow chart of fault message feedback method provided in an embodiment of the present invention；
Fig. 2 is a kind of structure diagram of fault message feedback device provided in an embodiment of the present invention.
Specific embodiment
Embodiments of the present invention are specifically illustrated below in conjunction with the accompanying drawings, embodiment is only given for illustrative purposes,
Limitation of the invention can not be interpreted as, it is only for reference and illustrate to use including attached drawing, it does not form to patent protection of the present invention
The limitation of scope because on the basis of spirit and scope of the invention is not departed from, can carry out many changes to the present invention.
As shown in Figure 1, the embodiment of the present invention provides a kind of fault message feedback method, including step S101 to S105.
S101, when operation troubles occurs in the system of listening to, loading feedback information uploads dialog box；
S102 receives user and uploads the definite operation selected in dialog box to the feedback information, system interface is carried out
Sectional drawing, and load message dialog box；
S103 obtains the content that user inputs in real time in dialog box of leaving a message；
The sectional drawing and the content are packaged by S104, generate Feedback failure information；
S105, config failure feedback information file header；
S106 adds the file header and fault flag before the sectional drawing and the content；
S107 uploads the Feedback failure information to Cloud Server.
Optionally, in S102, operated if receiving user and the cancellation selected in dialog box being uploaded to the feedback information,
It then closes the feedback information and uploads dialog box, the waiting system processing operation troubles.
Preferably, include before the upload Feedback failure information to Cloud Server：It is judged whether or not network
Connection；If so, then perform described the step of current failure feedback information is uploaded to Cloud Server；If it is not, by institute
It states current failure feedback information to be added in Feedback failure information list, after the company of wait connects to the Net, by the failure feedback letter
Feedback failure information in breath list is uploaded to Cloud Server.
Preferably, the Feedback failure information by the Feedback failure information list, which is uploaded to Cloud Server, includes：
According to the time sequencing being added in Feedback failure information list, by the Feedback failure information in the Feedback failure information list
It is uploaded to Cloud Server.
As shown in Fig. 2, the present invention also provides a kind of fault message feedback device 200, including：
First loading unit 201, for when operation troubles occurs in the system of listening to, loading feedback information to upload dialogue
Frame；
Second loading unit 202 uploads the definite operation selected in dialog box for receiving user to the feedback information,
Sectional drawing is carried out to system interface, and loads message dialog box；
Acquiring unit 203, for obtaining the content that user inputs in real time in dialog box of leaving a message；
Generation unit 204 for the sectional drawing and the content to be packaged, generates Feedback failure information；
Dispensing unit 205, for config failure feedback information file header；
Adding device 206, for adding the file header and fault flag before the sectional drawing and the content；
Uploading unit 207, for uploading the Feedback failure information to Cloud Server.
Optionally, the second loading unit includes：If receive user uploads what is selected in dialog box to the feedback information
Cancel operation, then close the feedback information and upload dialog box, the waiting system processing operation troubles.
Preferably, described device includes judging unit, for it is judged whether or not network connection；If so, it then performs
Described the step of current failure feedback information is uploaded to Cloud Server；If it is not, by the current failure feedback information
It is added in Feedback failure information list, after the company of wait connects to the Net, the failure in the Feedback failure information list is fed back
Information is uploaded to Cloud Server.
Preferably, the uploading unit includes：According to the time sequencing being added in Feedback failure information list, by described in
Feedback failure information in Feedback failure information list is uploaded to Cloud Server.
A kind of fault message feedback method and device provided by the invention, by there is operation troubles in the system of listening to
When, to carrying out sectional drawing to system interface, and load message dialog box so that the sectional drawing and the content can upload institute in time
The phenomenon that Feedback failure information is stated to Cloud Server, understands problem convenient for application software developer, improves field feedback
Efficiency, and then realize the purpose for facilitating user's accurate feedback application software problem.
Above-described embodiment is the preferable embodiment of the present invention, but embodiments of the present invention and from above-described embodiment
Limitation, other any Spirit Essences without departing from the present invention with made under principle change, modification, replacement, combine, simplification,
Equivalent substitute mode is should be, is included within protection scope of the present invention.
Claims (8)
1. a kind of fault message feedback method, which is characterized in that including：
When operation troubles occurs in the system of listening to, loading feedback information uploads dialog box；
It receives user and the definite operation selected in dialog box is uploaded to the feedback information, sectional drawing is carried out to system interface, and is added
Carry message dialog box；
Obtain the content that user inputs in real time in dialog box of leaving a message；
The sectional drawing and the content are packaged, generate Feedback failure information；
Config failure feedback information file header；
The file header and fault flag are added before the sectional drawing and the content；
The Feedback failure information is uploaded to Cloud Server.
2. the method as described in claim 1, it is characterised in that：
It operates, is closed on the feedback information if receiving user and the cancellation selected in dialog box being uploaded to the feedback information
Pass dialog box, the waiting system processing operation troubles.
3. the method as described in claim 1, it is characterised in that：Before the upload Feedback failure information to Cloud Server
Including：
It is judged whether or not network connection；
If so, then perform described the step of current failure feedback information is uploaded to Cloud Server；
If it is not, the current failure feedback information is added in Feedback failure information list, the company of wait connects to the Net
Afterwards, the Feedback failure information in the Feedback failure information list is uploaded to Cloud Server.
4. method as claimed in claim 3, it is characterised in that：The failure by the Feedback failure information list is fed back
Information, which is uploaded to Cloud Server, to be included：
According to the time sequencing being added in Feedback failure information list, the failure in the Feedback failure information list is fed back
Information is uploaded to Cloud Server.
5. a kind of fault message feedback device, which is characterized in that including：
First loading unit, for when operation troubles occurs in the system of listening to, loading feedback information to upload dialog box；
Second loading unit uploads the definite operation selected in dialog box, to system for receiving user to the feedback information
Interface carries out sectional drawing, and loads message dialog box；
Acquiring unit, for obtaining the content that user inputs in real time in dialog box of leaving a message；
Generation unit for the sectional drawing and the content to be packaged, generates Feedback failure information；
Dispensing unit, for config failure feedback information file header；
Adding device, for adding the file header and fault flag before the sectional drawing and the content；
Uploading unit, for uploading the Feedback failure information to Cloud Server.
6. device as claimed in claim 5, it is characterised in that：
Second loading unit includes：It is operated if receiving user and the cancellation selected in dialog box being uploaded to the feedback information,
It closes the feedback information and uploads dialog box, the waiting system processing operation troubles.
7. device as claimed in claim 5, it is characterised in that：Described device further includes：
Judging unit, for it is judged whether or not network connection；If so, then perform it is described will be on current failure feedback information
The step of reaching Cloud Server；If it is not, the current failure feedback information is added in Feedback failure information list,
After the company of wait connects to the Net, the Feedback failure information in the Feedback failure information list is uploaded to Cloud Server.
8. device as claimed in claim 7, it is characterised in that：The uploading unit includes：According to being added to failure feedback letter
The time sequencing in list is ceased, the Feedback failure information in the Feedback failure information list is uploaded to Cloud Server.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711350846.8A CN108111341A (en) | 2017-12-15 | 2017-12-15 | A kind of fault message feedback method and device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711350846.8A CN108111341A (en) | 2017-12-15 | 2017-12-15 | A kind of fault message feedback method and device |
Publications (1)
| Publication Number | Publication Date |
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| CN108111341A true CN108111341A (en) | 2018-06-01 |
Family
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
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| CN201711350846.8A Pending CN108111341A (en) | 2017-12-15 | 2017-12-15 | A kind of fault message feedback method and device |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109739679A (en) * | 2019-01-30 | 2019-05-10 | Oppo广东移动通信有限公司 | Method for processing abnormal data and relevant apparatus |
| CN109815079A (en) * | 2018-12-14 | 2019-05-28 | 平安普惠企业管理有限公司 | Problem feedback method, device, computer equipment and storage medium |
| CN111160925A (en) * | 2019-09-04 | 2020-05-15 | 广东小天才科技有限公司 | Question feedback method and electronic equipment |
| CN111611044A (en) * | 2020-05-26 | 2020-09-01 | 北京字节跳动网络技术有限公司 | Feedback processing method of uploading task and related equipment |
| CN112422410A (en) * | 2020-11-06 | 2021-02-26 | 上海连尚网络科技有限公司 | Method and equipment for sharing information in session window of social application |
-
2017
- 2017-12-15 CN CN201711350846.8A patent/CN108111341A/en active Pending
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109815079A (en) * | 2018-12-14 | 2019-05-28 | 平安普惠企业管理有限公司 | Problem feedback method, device, computer equipment and storage medium |
| CN109739679A (en) * | 2019-01-30 | 2019-05-10 | Oppo广东移动通信有限公司 | Method for processing abnormal data and relevant apparatus |
| CN109739679B (en) * | 2019-01-30 | 2022-06-17 | Oppo广东移动通信有限公司 | Abnormal data processing method and related device |
| CN111160925A (en) * | 2019-09-04 | 2020-05-15 | 广东小天才科技有限公司 | Question feedback method and electronic equipment |
| CN111611044A (en) * | 2020-05-26 | 2020-09-01 | 北京字节跳动网络技术有限公司 | Feedback processing method of uploading task and related equipment |
| WO2021238636A1 (en) * | 2020-05-26 | 2021-12-02 | 北京字节跳动网络技术有限公司 | Upload task feedback processing method and related device |
| CN112422410A (en) * | 2020-11-06 | 2021-02-26 | 上海连尚网络科技有限公司 | Method and equipment for sharing information in session window of social application |
| CN112422410B (en) * | 2020-11-06 | 2022-08-12 | 上海连尚网络科技有限公司 | Method and equipment for sharing information in session window of social application |
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| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20180601 |
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| WD01 | Invention patent application deemed withdrawn after publication |