CN111160925A - Question feedback method and electronic equipment - Google Patents

Question feedback method and electronic equipment Download PDF

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Publication number
CN111160925A
CN111160925A CN201910835857.8A CN201910835857A CN111160925A CN 111160925 A CN111160925 A CN 111160925A CN 201910835857 A CN201910835857 A CN 201910835857A CN 111160925 A CN111160925 A CN 111160925A
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information
electronic equipment
user
feedback
type
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CN111160925B (en
Inventor
贾宗艺
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TCL China Star Optoelectronics Technology Co Ltd
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Shenzhen China Star Optoelectronics Technology Co Ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06T—IMAGE DATA PROCESSING OR GENERATION, IN GENERAL
    • G06T11/00—2D [Two Dimensional] image generation
    • G06T11/60—Editing figures and text; Combining figures or text

Abstract

The invention relates to the technical field of electronic equipment, and discloses a problem feedback method and electronic equipment, wherein the problem feedback method comprises the following steps: when a problem feedback instruction input by a user is detected, outputting an information type selection prompt; when an instruction which is input by a user and used for indicating to select an information type is detected, controlling the electronic equipment to be in an operation mode corresponding to the information type, and executing acquisition operation corresponding to the information type aiming at a current display interface on a display screen of the electronic equipment in the operation mode to obtain multimedia information; when character information matched with the multimedia information and input by a user is detected, generating problem feedback information containing the multimedia information and the character information; and uploading the problem feedback information to a server corresponding to the electronic equipment. By implementing the embodiment of the invention, the problems of the electronic equipment can be more clearly and quickly positioned, and the accuracy of problem feedback is improved.

Description

Question feedback method and electronic equipment
Technical Field
The invention relates to the technical field of electronic equipment, in particular to a problem feedback method and electronic equipment.
Background
At present, various problems exist in the research and development process of electronic equipment such as a plurality of family education machines, learning flat panels and the like, and some problems of the electronic equipment may be encountered when a user uses the electronic equipment. In order to improve the use experience of the electronic equipment, a user can feed back problems encountered when the electronic equipment is used, so that research personnel of the electronic equipment can maintain the electronic equipment in time according to the problems fed back by the user. However, in practice, it is found that the current problem feedback mode generally feeds back the problems encountered by the user in a text mode, and since the information that the text can carry is limited, the use scene of the problems cannot be more intuitively reflected, so that the problem fed back in the text mode is not accurate enough.
Disclosure of Invention
The embodiment of the invention discloses a problem feedback method and electronic equipment, which can improve the accuracy of problem feedback.
The first aspect of the embodiments of the present invention discloses a problem feedback method, including:
when a problem feedback instruction input by a user is detected, outputting an information type selection prompt, wherein the information type selection prompt is used for prompting the user to select the information type of the multimedia information;
when an instruction which is input by a user and used for indicating selection of the information type is detected, controlling the electronic equipment to be in an operation mode corresponding to the information type, and executing acquisition operation corresponding to the information type aiming at a current display interface on a display screen of the electronic equipment in the operation mode to obtain multimedia information;
when text information which is input by a user and is matched with the multimedia information is detected, generating question feedback information comprising the multimedia information and the text information;
and uploading the problem feedback information to a server corresponding to the electronic equipment.
As an optional implementation manner, in the first aspect of the embodiment of the present invention, after obtaining the multimedia information, and before generating the question feedback information including the multimedia information and the text information when detecting text information matching the multimedia information input by the user, the method further includes:
storing the multimedia information, and outputting a feedback interface and feedback prompt information, wherein the feedback prompt information is used for prompting a user to input text information matched with the multimedia information on the feedback interface;
and when a finishing instruction input by a user is detected, acquiring the text information through the feedback interface.
As an optional implementation manner, in the first aspect of the embodiment of the present invention, after generating the question feedback information including the multimedia information and the text information, the method further includes:
outputting uploading inquiry information, wherein the uploading inquiry information is used for inquiring whether a user uploads the question feedback information;
and deleting the stored multimedia information when detecting an instruction which is input by a user and used for indicating to cancel the uploading of the question feedback information.
As an optional implementation manner, in the first aspect of the embodiment of the present invention, before outputting the information type selection prompt when the problem feedback instruction input by the user is detected, the method further includes:
when detecting that a problem occurs in the operation process of the electronic equipment, outputting problem feedback prompt information, wherein the problem feedback prompt information is used for prompting a user to feed back the problem occurring in the electronic equipment through a problem feedback key preset by the electronic equipment;
and when the problem feedback key is triggered, determining that the problem feedback instruction input by the user is detected.
As an optional implementation manner, in a first aspect of an embodiment of the present invention, an information type of the multimedia information at least includes a picture type and/or a video type, and when an instruction input by a user to indicate selection of the information type is detected, the controlling an electronic device to be in an operation mode corresponding to the information type, and in the operation mode, performing an acquisition operation corresponding to the information type on a current display interface on a display screen of the electronic device, to obtain the multimedia information includes:
when an instruction which is input by a user and used for indicating selection of the picture type is detected, controlling the electronic equipment to be in a silent mode corresponding to the picture type, executing screenshot operation corresponding to the picture type aiming at a current display interface on a display screen of the electronic equipment in the silent mode, obtaining an interface image containing a problem of the electronic equipment, and determining the interface image as multimedia information;
and/or when an instruction which is input by a user and used for indicating selection of the video type is detected, controlling the electronic equipment to be in a screen recording mode corresponding to the video type, and executing recording operation corresponding to the video type aiming at a current display interface on a display screen of the electronic equipment in the screen recording mode, wherein the content output by the current display interface comprises problems of the electronic equipment; and when a recording stopping instruction input by a user is detected, controlling the electronic equipment to close the screen recording mode, acquiring a target video recorded by the electronic equipment, and determining the target video as multimedia information.
A second aspect of an embodiment of the present invention discloses an electronic device, including:
the first output unit is used for outputting an information type selection prompt when a problem feedback instruction input by a user is detected, wherein the information type selection prompt is used for prompting the user to select the information type of the multimedia information;
the acquisition unit is used for controlling the electronic equipment to be in an operation mode corresponding to the information type when detecting an instruction which is input by a user and used for indicating selection of the information type, and executing acquisition operation corresponding to the information type aiming at a current display interface on a display screen of the electronic equipment in the operation mode to obtain multimedia information;
the generating unit is used for generating question feedback information comprising the multimedia information and the text information when the text information matched with the multimedia information and input by a user is detected;
and the uploading unit is used for uploading the problem feedback information to a server corresponding to the electronic equipment.
As an optional implementation manner, in the second aspect of the embodiment of the present invention, the electronic device further includes:
the storage unit is used for storing the multimedia information after the acquisition unit obtains the multimedia information, and outputting a feedback interface and feedback prompt information, wherein the feedback prompt information is used for prompting a user to input text information matched with the multimedia information on the feedback interface;
and the acquisition unit is used for acquiring the text information through the feedback interface when a completion instruction input by a user is detected, and triggering the generation unit to execute the problem feedback information which contains the multimedia information and the text information and is generated.
As an optional implementation manner, in the second aspect of the embodiment of the present invention, the electronic device further includes:
a second output unit, configured to output upload inquiry information after the generation unit generates the question feedback information including the multimedia information and the text information, where the upload inquiry information is used to inquire of a user whether to upload the question feedback information;
and the deleting unit is used for deleting the stored multimedia information when detecting an instruction which is input by a user and used for indicating that the problem feedback information is cancelled.
As an optional implementation manner, in the second aspect of the embodiment of the present invention, the electronic device further includes:
the third output unit is used for outputting problem feedback prompt information when detecting that the electronic equipment has a problem in the operation process, wherein the problem feedback prompt information is used for prompting a user to feed back the problem of the electronic equipment through a problem feedback key preset by the electronic equipment;
and the determining unit is used for determining that the problem feedback instruction input by the user is detected when the problem feedback key is detected to be triggered.
As an optional implementation manner, in the second aspect of the embodiment of the present invention, the information type of the multimedia information at least includes a picture type and/or a video type, and the acquiring unit includes:
the screenshot subunit is used for controlling the electronic equipment to be in a silent mode corresponding to the picture type when an instruction which is input by a user and used for indicating selection of the picture type is detected, executing screenshot operation corresponding to the picture type aiming at a current display interface on a display screen of the electronic equipment in the silent mode, obtaining an interface image containing a problem of the electronic equipment, and determining the interface image as multimedia information;
and/or the recording subunit is configured to, when an instruction for instructing selection of the video type input by a user is detected, control the electronic device to be in a screen recording mode corresponding to the video type, and execute, in the screen recording mode, a recording operation corresponding to the video type for a current display interface on a display screen of the electronic device, where a content output by the current display interface includes a problem occurring in the electronic device; and when a recording stopping instruction input by a user is detected, controlling the electronic equipment to close the screen recording mode, acquiring a target video recorded by the electronic equipment, and determining the target video as multimedia information.
A third aspect of the embodiments of the present invention discloses another electronic device, including:
a memory storing executable program code;
a processor coupled with the memory;
the processor calls the executable program code stored in the memory to perform part or all of the steps of any one of the methods of the first aspect.
A fourth aspect of the present embodiments discloses a computer-readable storage medium storing a program code, where the program code includes instructions for performing part or all of the steps of any one of the methods of the first aspect.
A fifth aspect of embodiments of the present invention discloses a computer program product, which, when run on a computer, causes the computer to perform some or all of the steps of any one of the methods of the first aspect.
A sixth aspect of the present embodiment discloses an application publishing platform, where the application publishing platform is configured to publish a computer program product, where the computer program product is configured to, when running on a computer, cause the computer to perform part or all of the steps of any one of the methods in the first aspect.
Compared with the prior art, the embodiment of the invention has the following beneficial effects:
in the embodiment of the invention, when a problem feedback instruction input by a user is detected, an information type selection prompt is output, wherein the information type selection prompt is used for prompting the user to select the information type of the multimedia information; when an instruction which is input by a user and used for indicating to select an information type is detected, controlling the electronic equipment to be in an operation mode corresponding to the information type, and executing acquisition operation corresponding to the information type aiming at a current display interface on a display screen of the electronic equipment in the operation mode to obtain multimedia information; when character information matched with the multimedia information and input by a user is detected, generating problem feedback information containing the multimedia information and the character information; and uploading the problem feedback information to a server corresponding to the electronic equipment. Therefore, the problem of the electronic equipment can be presented in a multimedia information mode, the text explanation of the user on the multimedia information can be acquired, the problem can be clearly and quickly positioned by combining the multimedia information and the text information, and the problem feedback accuracy is improved.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to these drawings without creative efforts.
FIG. 1 is a flow chart of a problem feedback method according to an embodiment of the present invention;
FIG. 2 is a schematic flow chart diagram of another problem feedback method disclosed in the embodiments of the present invention;
FIG. 3 is a schematic flow chart diagram of another problem feedback method disclosed in the embodiments of the present invention;
fig. 4 is a schematic structural diagram of an electronic device according to an embodiment of the disclosure;
FIG. 5 is a schematic structural diagram of another electronic device disclosed in the embodiments of the present invention;
FIG. 6 is a schematic structural diagram of another electronic device disclosed in the embodiments of the present invention;
fig. 7 is a schematic structural diagram of another electronic device disclosed in the embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It is to be noted that the terms "comprises" and "comprising" and any variations thereof in the embodiments and drawings of the present invention are intended to cover non-exclusive inclusions. For example, a process, method, system, article, or apparatus that comprises a list of steps or elements is not limited to only those steps or elements listed, but may alternatively include other steps or elements not listed, or inherent to such process, method, article, or apparatus.
The embodiment of the invention discloses a problem feedback method and electronic equipment, which can be used for more clearly and quickly positioning problems of the electronic equipment by combining multimedia information and character information, and improve the accuracy of problem feedback. The following are detailed below.
Example one
Referring to fig. 1, fig. 1 is a schematic flow chart illustrating a problem feedback method according to an embodiment of the present invention. As shown in fig. 1, the problem feedback method may include the steps of:
101. when a problem feedback instruction input by a user is detected, the electronic equipment outputs an information type selection prompt, wherein the information type selection prompt is used for prompting the user to select the information type of the multimedia information.
In the embodiment of the invention, various problems may occur in the operation process of the electronic equipment, so that a user of the electronic equipment can feed back the problems of the electronic equipment when the user encounters the problems of the electronic equipment, and a maintainer of the electronic equipment can maintain the electronic equipment according to the fed-back problems. The triggering mode of the problem feedback instruction can be as follows: the electronic equipment can set any one physical key arranged on the electronic equipment as a problem feedback key, and when a user performs a preset operation on the problem feedback key (for example, continuously pressing the problem feedback key twice or continuously pressing the problem feedback key for a preset time), the problem feedback instruction can be considered to be triggered; in addition, the electronic device may further output a virtual key for problem feedback through the display screen, and when a pressing operation of the user is detected at a position on the display screen corresponding to the virtual key, the electronic device may consider that a problem feedback instruction is triggered.
In the embodiment of the invention, the type of the multimedia information can be a picture type or a video type, the picture type of the multimedia information can be used for obtaining a screen capture image containing the problem of the electronic equipment by performing screen capture operation on a display screen of the electronic equipment, and the electronic equipment can determine the screen capture image as the multimedia information; the video type multimedia information can be used for obtaining a screen recording video containing problems of the electronic equipment by performing screen recording operation on a display screen of the electronic equipment, and the electronic equipment can determine the screen recording video as the multimedia information. In addition, the multimedia information can be stored in the memory of the electronic device, so that the electronic device can read the prestored multimedia information directly from the memory of the electronic device.
102. When an instruction which is input by a user and used for indicating to select the information type is detected, the electronic equipment controls the electronic equipment to be in an operation mode corresponding to the information type, and in the operation mode, acquisition operation corresponding to the information type is executed on a current display interface on a display screen of the electronic equipment, so that the multimedia information is obtained.
In the embodiment of the invention, the information type of the multimedia information can be a picture type or a video type, so that an instruction which is input by a user and used for indicating the selection of the information type can indicate the selection of the picture type or the video type, the electronic equipment can correspond to different operation modes aiming at different information types selected by the user, the electronic equipment can also acquire a current display interface on a display screen of the electronic equipment in different operation modes, and the acquisition operation during acquisition can also correspond to the information type selected by the user. In addition, the multimedia information may be a picture corresponding to the picture type and including a current display interface on the display screen of the electronic device, and may also be a video corresponding to the video type and including the recognition duration of the current display interface on the display screen of the electronic device.
103. When the text information matched with the multimedia information and input by the user is detected, the electronic equipment generates question feedback information containing the multimedia information and the text information.
In the embodiment of the invention, the electronic equipment can output the problem feedback interface after obtaining the multimedia information, so that the text information matched with the multimedia information and input in the problem feedback interface by a user can be description information of the problem occurring in the electronic equipment.
As an alternative implementation, the manner of generating the question feedback information including the multimedia information and the text information by the electronic device may include the following steps:
the electronic equipment identifies proper nouns in the character information through a semantic identification technology;
the electronic equipment identifies adjectives corresponding to proper nouns in the character information;
the electronic equipment determines an image area corresponding to the proper noun from the multimedia information;
the electronic equipment embeds the adjectives corresponding to the proper nouns into the image area to obtain target multimedia information;
and the electronic equipment packs the target multimedia information and the text information to obtain the problem feedback information.
By implementing the implementation mode, the image area emphatically described by the user in the multimedia information can be determined according to the character information input by the user, and then the descriptive characters of the image area by the user can be embedded into the image area to obtain the target multimedia information containing the embedded characters, so that the target multimedia information in the finally obtained problem feedback information is easier to understand, and the readability of the multimedia information is improved.
Optionally, when the multimedia information is of a picture type, the electronic device determines an image area corresponding to the proper noun from the multimedia information, and embeds an adjective corresponding to the proper noun into the image area to obtain the target multimedia information, which may include the following steps:
the electronic equipment identifies a sub-image corresponding to the proper noun from the multimedia information of the picture type;
the electronic equipment marks the sub-image in the multimedia information to obtain an image area corresponding to the proper noun;
the electronic equipment outputs font setting information, wherein the font setting information is used for prompting a user of the electronic equipment to set font information of the embedded characters, and the font information can comprise information such as font size, font, transparency and inclination;
when font information input by a user is detected, the electronic equipment embeds the adjectives corresponding to the proper nouns into the image area, and the fonts of the adjectives are adjusted according to the font information, so that target multimedia information is obtained.
By implementing the implementation mode, the image area corresponding to the proper noun can be marked in the multimedia information of the picture type, the adjective is embedded in the image area, and the font of the embedded adjective can be set by the user, so that the embedded adjective has more diversity.
Optionally, when the multimedia information is a video type, the electronic device determines an image area corresponding to the proper noun from the multimedia information, and embeds an adjective corresponding to the proper noun into the image area to obtain the target multimedia information, which may include the following steps:
the electronic equipment detects whether the text information contains time information or not through a semantic recognition technology;
if yes, the electronic equipment acquires a key frame corresponding to the time information from the multimedia information of the video type; identifying a sub-image corresponding to the proper noun from the key frame; marking the sub-images in the key frame to obtain an image area corresponding to the proper noun in the key frame; and outputting font setting information, wherein the font setting information is used for prompting a user of the electronic equipment to set font information of the embedded characters, and the font information can comprise information such as font size, font, transparency and inclination; when font information input by a user is detected, the electronic equipment embeds the adjectives corresponding to the proper nouns into the image area, and the fonts of the adjectives are adjusted according to the font information, so that target multimedia information is obtained;
if not, the electronic equipment divides the multimedia information of the video type into a plurality of video frames; identifying a target video frame containing a sub-image corresponding to the proper noun from a plurality of video frames; marking the sub-images in the target video frame to obtain an image area corresponding to the proper noun in the target video frame; and outputting font setting information, wherein the font setting information is used for prompting a user of the electronic equipment to set font information of the embedded characters, and the font information can comprise information such as font size, font, transparency and inclination; when font information input by a user is detected, the electronic equipment embeds the adjectives corresponding to the proper nouns into the image area, and the fonts of the adjectives are adjusted according to the font information, so that target multimedia information is obtained.
By implementing the implementation mode, the key frame or the video frame corresponding to the proper noun can be marked in the multimedia information of the video type, so that the expression mode of the problems of the electronic equipment in the obtained target multimedia information is clearer.
Furthermore, when the electronic device determines the target video frame from the multimedia information of the video type, the electronic device may further extract the target video frame from the multimedia information to obtain a video image; marking an image area corresponding to the proper noun from the video image; and outputting font setting information, wherein the font setting information is used for prompting a user of the electronic equipment to set font information of the embedded characters, and the font information can comprise information such as font size, font, transparency and inclination; when font information input by a user is detected, the electronic equipment embeds the adjectives corresponding to the proper nouns into the image area, and the fonts of the adjectives are adjusted according to the font information to obtain a target video image; and integrating the target video image and the multimedia information of the video type to generate target multimedia information. Therefore, the above manner can extract the video frame matched with the proper noun from the multimedia information to obtain the video image containing the image corresponding to the proper noun, and combine the target video image embedded with the adjective and the multimedia information of the video type to obtain the target multimedia information, so that the expression form of the target multimedia information is more diversified.
104. And the electronic equipment uploads the problem feedback information to a server corresponding to the electronic equipment.
In the embodiment of the invention, the server can be connected with the electronic equipment in advance, so that the electronic equipment can send the problem feedback information to the server, so that maintenance personnel of the electronic equipment can acquire the problem feedback information fed back by a user, and then the problem feedback information is quickly processed, and the feedback speed of the electronic equipment for the problems is improved.
As an optional implementation manner, the method for uploading the question feedback information to the server corresponding to the electronic device by the electronic device may include the following steps:
the electronic equipment outputs feedback inquiry information which can be used for inquiring whether a user needs to upload question feedback information to a server corresponding to the electronic equipment;
when an instruction which is input by a user and used for instructing to upload the problem feedback information to a server corresponding to the electronic equipment is detected, the electronic equipment uploads the problem feedback information to the server corresponding to the electronic equipment and deletes the obtained multimedia information.
By implementing the implementation mode, whether the problem feedback information needs to be sent or not can be confirmed to the user before the problem feedback information is sent to the server, and if the problem feedback information needs to be sent, the problem feedback information is sent to the server, so that the sent problem feedback information is confirmed by the user of the electronic equipment, and the quality of the sent problem feedback information is improved.
Further, when an instruction input by the user is detected to indicate that the problem feedback information does not need to be uploaded to the server corresponding to the electronic device, the electronic device deletes the obtained multimedia information. Therefore, the multimedia information can be deleted under the condition that the user confirms that the problem feedback information does not need to be sent, and the memory utilization rate of the electronic equipment is reduced.
In the method described in fig. 1, the problems occurring in the electronic device can be more clearly and quickly located by combining the multimedia information and the text information, and the accuracy of problem feedback is improved. In addition, the readability of the multimedia information is improved by implementing the method described in fig. 1. Furthermore, implementing the method described in fig. 1 may make the embedded adjectives more diverse. In addition, the method described in fig. 1 can be implemented to make the expression of the problem occurring in the electronic device in the obtained target multimedia information clearer. In addition, the method described in fig. 1 can be implemented to make the representation form of the target multimedia information more diversified. In addition, implementing the method described in fig. 1 improves the quality of the transmitted problem feedback information. In addition, the method described in fig. 1 is implemented to reduce the memory usage of the electronic device.
Example two
Referring to fig. 2, fig. 2 is a schematic flow chart illustrating another problem feedback method according to an embodiment of the present invention. As shown in fig. 2, the problem feedback method may include the steps of:
201. when a problem feedback instruction input by a user is detected, the electronic equipment outputs an information type selection prompt, wherein the information type selection prompt is used for prompting the user to select an information type of the multimedia information, and the information type of the multimedia information at least comprises a picture type and a video type.
202. When an instruction which is input by a user and used for indicating to select the information type is detected, the electronic equipment controls the electronic equipment to be in an operation mode corresponding to the information type, and in the operation mode, acquisition operation corresponding to the information type is executed on a current display interface on a display screen of the electronic equipment, so that the multimedia information is obtained.
203. The electronic equipment stores the multimedia information and outputs a feedback interface and feedback prompt information, wherein the feedback prompt information is used for prompting a user to input text information matched with the multimedia information on the feedback interface.
In the embodiment of the invention, the electronic equipment can read the pre-stored multimedia information while outputting the feedback interface, and output the read multimedia information to the feedback interface, so that a user of the electronic equipment can refer to the acquired multimedia information when writing the text information on the feedback interface, thereby improving the problem writing correlation between the text information written by the user and the electronic equipment contained in the multimedia information.
204. And when a finishing instruction input by the user is detected, the electronic equipment acquires the text information through the feedback interface.
In the embodiment of the invention, the feedback interface may include a virtual key for triggering the completion instruction, and when the virtual key for triggering the completion instruction is detected to be triggered, the user may be considered to input the completion instruction, so that the electronic device may acquire the text information input by the user from the feedback interface.
In the embodiment of the present invention, by implementing the steps 203 to 204, the multimedia information can be stored, so that the electronic device can read the multimedia information to be fed back at any time, and can prompt the user to input the text information matched with the multimedia information through the feedback interface, so that the text information fed back in combination with the multimedia information is more intelligible.
205. When the text information matched with the multimedia information and input by the user is detected, the electronic equipment generates question feedback information containing the multimedia information and the text information.
As an alternative implementation, after the electronic device performs step 205, the following steps may also be performed:
the electronic equipment outputs uploading inquiry information which is used for inquiring whether a user uploads question feedback information or not;
when an instruction for instructing to cancel the uploading of the question feedback information is detected, the electronic equipment deletes the stored multimedia information.
By implementing the implementation mode, whether the user needs to upload the question feedback information or not can be inquired, and if the fact that the user does not need to upload the question feedback information is detected, the stored multimedia information can be deleted, so that the utilization rate of the storage of the electronic equipment is improved.
206. And the electronic equipment uploads the problem feedback information to a server corresponding to the electronic equipment.
In the method described in fig. 2, the problem occurring in the electronic device can be more clearly and quickly located by combining the multimedia information and the text information, and the accuracy of problem feedback is improved. In addition, the implementation of the method described in fig. 2 can make the text information fed back by combining the multimedia information more intelligible. In addition, the method described in fig. 2 can be implemented to improve the utilization of the memory of the electronic device.
EXAMPLE III
Referring to fig. 3, fig. 3 is a schematic flow chart illustrating another problem feedback method according to an embodiment of the present invention. As shown in fig. 3, the problem feedback method may include the steps of:
301. when detecting that the electronic equipment has a problem in the operation process, the electronic equipment outputs problem feedback prompt information, and the problem feedback prompt information is used for prompting a user to feed back the problem of the electronic equipment through a problem feedback key preset by the electronic equipment.
In the embodiment of the invention, the electronic equipment can monitor the operation triggered by the user, and if the number of times that the display screen is repeatedly triggered to a certain operation within the preset time period is detected to reach the preset number of times, the electronic equipment can be considered to have a problem in the operation process, so that the problem feedback prompt information can be output, and the user can timely feed back the problem of the electronic equipment.
302. When the problem feedback key is triggered, the electronic equipment determines that the problem feedback instruction input by the user is detected.
In the embodiment of the present invention, by implementing the steps 301 to 302, when the electronic device detects that the electronic device has a problem during operation, the problem feedback prompt information may be output, so that a user of the electronic device may timely feed back the problem occurring in the electronic device to a maintainer of the electronic device, thereby increasing a speed of solving the problem occurring in the electronic device.
303. When a problem feedback instruction input by a user is detected, the electronic equipment outputs an information type selection prompt, wherein the information type selection prompt is used for prompting the user to select an information type of the multimedia information, and the information type of the multimedia information at least comprises a picture type and/or a video type.
304. When an instruction which is input by a user and used for indicating selection of a picture type is detected, the electronic equipment controls the electronic equipment to be in a silent mode corresponding to the picture type, and in the silent mode, screenshot operation corresponding to the picture type is executed on a current display interface on a display screen of the electronic equipment, so that an interface image containing problems occurring in the electronic equipment is obtained, and the interface image is determined to be multimedia information.
In the embodiment of the invention, the electronic equipment can provide the acquisition modes aiming at the multimedia information of different information types, so that the electronic equipment can acquire the information type of the multimedia information currently required by the user and adopt different acquisition modes according to the determined information type of the multimedia information so as to acquire more accurate multimedia information required by the user. In addition, the information type of the multimedia information includes, but is not limited to, a picture type and a video type, and may also be an animation type or an audio type, and the like, which is not limited in the embodiment of the present invention.
In the embodiment of the invention, when the information type selected by the user is the picture type, the user can be considered to capture the screen of the interface containing the running problem of the electronic equipment, so as to obtain the multimedia information of the interface image of the electronic equipment. The silent mode may be a mode in which, when the electronic device detects an instruction to capture a screen of the electronic device, the electronic device is controlled to keep the content displayed on the display screen of the electronic device unchanged, so that the content in the display image of the display page including the display screen obtained by capturing the screen of the electronic device is the content that the user wants to capture the screen.
As an alternative implementation, after the electronic device performs step 303, the following steps may also be performed:
when an instruction for indicating to select a video type input by a user is detected, the electronic equipment controls the electronic equipment to be in a screen recording mode corresponding to the video type, and performs recording operation corresponding to the video type aiming at a current display interface on a display screen of the electronic equipment in the screen recording mode, wherein the content output by the current display interface comprises problems of the electronic equipment; and when a recording stopping instruction input by a user is detected, controlling the electronic equipment to close the screen recording mode, acquiring a target video recorded by the electronic equipment, and determining the target video as multimedia information.
By implementing the implementation mode, the screen recording mode of the electronic equipment can be started when the fact that the user needs to acquire the video-type multimedia information is detected, and the electronic equipment is controlled to stop screen recording when the stop instruction input by the user is detected, so that the multimedia information recorded by the electronic equipment and including the problems of the electronic equipment is acquired, and the accuracy of the video-type multimedia information acquired by the electronic equipment is ensured.
Optionally, the electronic device may further query, in the screen recording mode, whether to record sound carried by the electronic device or environmental sound in an environment where the electronic device is located, and when detecting an instruction input by the user to indicate that sound recording is not required, the electronic device controls the recorded target video to be a mute video; when an instruction which is input by a user and used for indicating that only the sound carried by the electronic equipment is recorded is detected, the electronic equipment controls the electronic equipment to only acquire the sound carried by the electronic equipment in the recording mode process, so that the recorded target video only contains the sound carried by the electronic equipment; when an instruction which is input by a user and used for indicating that only the environmental sound in the environment where the electronic equipment is located is recorded is detected, the electronic equipment controls the electronic equipment to only obtain the environmental sound in the environment where the electronic equipment is located in the recording mode process, so that the recorded target video only contains the environmental sound in the environment where the electronic equipment is located; when an instruction input by a user and used for instructing to record the sound carried by the electronic device and the environmental sound in the environment where the electronic device is located is detected, the electronic device controls the electronic device to acquire the sound carried by the electronic device and the environmental sound in the environment where the electronic device is located in the recording mode process, so that the recorded target video comprises the sound carried by the electronic device and the environmental sound in the environment where the electronic device is located.
305. When the text information matched with the multimedia information and input by the user is detected, the electronic equipment generates question feedback information containing the multimedia information and the text information.
306. And the electronic equipment uploads the problem feedback information to a server corresponding to the electronic equipment.
In the method described in fig. 3, the problem occurring in the electronic device can be more clearly and quickly located by combining the multimedia information and the text information, and the accuracy of problem feedback is improved. In addition, the method described in fig. 3 is implemented to improve the speed of solving the problem of the electronic device. In addition, the method described in fig. 3 is implemented to ensure the accuracy of the video multimedia information acquired by the electronic device. In addition, the method described in fig. 3 may be implemented to improve the diversity of sounds contained in the recorded target video.
Example four
Referring to fig. 4, fig. 4 is a schematic structural diagram of an electronic device according to an embodiment of the disclosure. As shown in fig. 4, the electronic device may include:
a first output unit 401, configured to output an information type selection prompt when a question feedback instruction input by a user is detected, where the information type selection prompt is used to prompt the user to select an information type of the multimedia information.
The acquisition unit 402 is configured to, when an instruction for instructing to select an information type input by a user is detected, control the electronic device to be in an operation mode corresponding to the information type, and execute an acquisition operation corresponding to the information type on a current display interface on a display screen of the electronic device in the operation mode to obtain the multimedia information.
A generating unit 403, configured to generate question feedback information including the multimedia information and the text information when text information matching the multimedia information obtained by the collecting unit 402 and input by the user is detected.
As an optional implementation manner, the manner of generating the question feedback information including the multimedia information and the text information by the generating unit 403 may specifically be:
recognizing proper nouns in the character information through a semantic recognition technology;
identifying adjectives corresponding to proper nouns in the character information;
determining an image area corresponding to the proper noun from the multimedia information;
embedding adjectives corresponding to the proper nouns into the image area to obtain target multimedia information;
and packaging the target multimedia information and the text information to obtain the problem feedback information.
By implementing the implementation mode, the image area emphatically described by the user in the multimedia information can be determined according to the character information input by the user, and then the descriptive characters of the image area by the user can be embedded into the image area to obtain the target multimedia information containing the embedded characters, so that the target multimedia information in the finally obtained problem feedback information is easier to understand, and the readability of the multimedia information is improved.
Optionally, when the multimedia information is of a picture type, the generating unit 403 determines an image region corresponding to the proper noun from the multimedia information, and embeds an adjective corresponding to the proper noun into the image region, so as to obtain the target multimedia information, which may specifically be:
identifying a sub-image corresponding to the proper noun from the multimedia information of the picture type;
marking the sub-image in the multimedia information to obtain an image area corresponding to the proper noun;
outputting font setting information, wherein the font setting information is used for prompting a user of the electronic equipment to set font information of the embedded characters, and the font information can comprise information such as font size, font, transparency and inclination;
when font information input by a user is detected, the adjectives corresponding to the proper nouns are embedded into the image area, and the fonts of the adjectives are adjusted according to the font information, so that target multimedia information is obtained.
By implementing the implementation mode, the image area corresponding to the proper noun can be marked in the multimedia information of the picture type, the adjective is embedded in the image area, and the font of the embedded adjective can be set by the user, so that the embedded adjective has more diversity.
Optionally, when the multimedia information is of a video type, the generating unit 403 determines an image area corresponding to the proper noun from the multimedia information, and embeds an adjective corresponding to the proper noun into the image area to obtain the target multimedia information, which may specifically be:
detecting whether time information contained in the character information is detected through a semantic recognition technology;
if yes, acquiring a key frame corresponding to the time information from the multimedia information of the video type; identifying a sub-image corresponding to the proper noun from the key frame; marking the sub-images in the key frame to obtain an image area corresponding to the proper noun in the key frame; and outputting font setting information, wherein the font setting information is used for prompting a user of the electronic equipment to set font information of the embedded characters, and the font information can comprise information such as font size, font, transparency and inclination; when font information input by a user is detected, the electronic equipment embeds the adjectives corresponding to the proper nouns into the image area, and the fonts of the adjectives are adjusted according to the font information, so that target multimedia information is obtained;
if not, dividing the multimedia information of the video type into a plurality of video frames; identifying a target video frame containing a sub-image corresponding to the proper noun from a plurality of video frames; marking the sub-images in the target video frame to obtain an image area corresponding to the proper noun in the target video frame; and outputting font setting information, wherein the font setting information is used for prompting a user of the electronic equipment to set font information of the embedded characters, and the font information can comprise information such as font size, font, transparency and inclination; when font information input by a user is detected, the electronic equipment embeds the adjectives corresponding to the proper nouns into the image area, and the fonts of the adjectives are adjusted according to the font information, so that target multimedia information is obtained.
By implementing the implementation mode, the key frame or the video frame corresponding to the proper noun can be marked in the multimedia information of the video type, so that the expression mode of the problems of the electronic equipment in the obtained target multimedia information is clearer.
Furthermore, when the target video frame is determined from the multimedia information of the video type, the generating unit 403 may be further configured to extract the target video frame from the multimedia information to obtain a video image; marking an image area corresponding to the proper noun from the video image; and outputting font setting information, wherein the font setting information is used for prompting a user of the electronic equipment to set font information of the embedded characters, and the font information can comprise information such as font size, font, transparency and inclination; when font information input by a user is detected, the electronic equipment embeds the adjectives corresponding to the proper nouns into the image area, and the fonts of the adjectives are adjusted according to the font information to obtain a target video image; and integrating the target video image and the multimedia information of the video type to generate target multimedia information. Therefore, the above manner can extract the video frame matched with the proper noun from the multimedia information to obtain the video image containing the image corresponding to the proper noun, and combine the target video image embedded with the adjective and the multimedia information of the video type to obtain the target multimedia information, so that the expression form of the target multimedia information is more diversified.
An uploading unit 404, configured to upload the question feedback information generated by the generating unit 403 to a server corresponding to the electronic device.
As an optional implementation manner, the manner of uploading the question feedback information to the server corresponding to the electronic device by the uploading unit 404 may specifically be:
outputting feedback inquiry information which can be used for inquiring whether a user needs to upload question feedback information to a server corresponding to the electronic equipment;
and when an instruction which is input by a user and used for instructing to upload the problem feedback information to a server corresponding to the electronic equipment is detected, uploading the problem feedback information to the server corresponding to the electronic equipment, and deleting the obtained multimedia information.
By implementing the implementation mode, whether the problem feedback information needs to be sent or not can be confirmed to the user before the problem feedback information is sent to the server, and if the problem feedback information needs to be sent, the problem feedback information is sent to the server, so that the sent problem feedback information is confirmed by the user of the electronic equipment, and the quality of the sent problem feedback information is improved.
Still further, the uploading unit 404 may be further configured to delete the obtained multimedia information when detecting an instruction input by the user to indicate that the problem feedback information does not need to be uploaded to the server corresponding to the electronic device. Therefore, the multimedia information can be deleted under the condition that the user confirms that the problem feedback information does not need to be sent, and the memory utilization rate of the electronic equipment is reduced.
Therefore, the electronic equipment described in fig. 4 can be implemented to more clearly and quickly locate the problem of the electronic equipment by combining the multimedia information and the text information, and the accuracy of problem feedback is improved. In addition, the electronic device described in fig. 4 is implemented to improve the readability of the multimedia information. Furthermore, implementing the electronic device described in fig. 4 may make the embedded adjectives more diverse. In addition, the electronic device described in fig. 4 can be implemented to make the representation of the problem occurring in the electronic device in the obtained target multimedia information clearer. In addition, the electronic device described in fig. 4 can be implemented to make the representation of the target multimedia information more diversified. In addition, implementing the electronic device described in fig. 4 improves the quality of the transmitted problem feedback information. In addition, the electronic device described in fig. 4 is implemented, so that the memory usage rate of the electronic device is reduced.
EXAMPLE five
Referring to fig. 5, fig. 5 is a schematic structural diagram of another electronic device according to an embodiment of the disclosure. The electronic device shown in fig. 5 is optimized from the electronic device shown in fig. 4. The electronic device shown in fig. 5 may further include:
the storage unit 405 is configured to store the multimedia information after the acquisition unit 402 obtains the multimedia information, and output a feedback interface and feedback prompt information, where the feedback prompt information is used to prompt a user to input text information matched with the multimedia information on the feedback interface.
The obtaining unit 406 is configured to obtain text information through the feedback interface when a completion instruction input by the user is detected, and trigger the generating unit 403 to generate question feedback information including the multimedia information and the text information.
In the embodiment of the invention, the multimedia information can be stored, so that the electronic equipment can read the multimedia information needing to be fed back at any time, and the user can be prompted to input the text information matched with the multimedia information through the feedback interface, so that the text information fed back by combining the multimedia information is more intelligible.
As an alternative implementation, the electronic device shown in fig. 5 may further include:
a second output unit 407, configured to output upload inquiry information after the generating unit 403 generates the question feedback information including the multimedia information and the text information, where the upload inquiry information is used to inquire whether a user uploads the question feedback information;
a deleting unit 408 configured to delete the stored multimedia information when an instruction for instructing cancellation of the uploading problem feedback information is detected, which is input by the user.
By implementing the implementation mode, whether the user needs to upload the question feedback information or not can be inquired, and if the fact that the user does not need to upload the question feedback information is detected, the stored multimedia information can be deleted, so that the utilization rate of the storage of the electronic equipment is improved.
Therefore, the electronic equipment described in fig. 5 can be implemented to more clearly and quickly locate the problem of the electronic equipment by combining the multimedia information and the text information, and the accuracy of problem feedback is improved. In addition, the electronic device described in fig. 5 can make the text information fed back by combining the multimedia information more understandable. In addition, implementing the electronic device described in fig. 5 may improve the utilization of the memory of the electronic device.
EXAMPLE six
Referring to fig. 6, fig. 6 is a schematic structural diagram of another electronic device according to an embodiment of the disclosure. The electronic device shown in fig. 6 is optimized from the electronic device shown in fig. 5. The electronic device shown in fig. 6 may further include:
and the third output unit 409 is configured to output problem feedback prompt information when detecting that the electronic device has a problem in the operation process, where the problem feedback prompt information is used to prompt a user to feed back the problem occurring in the electronic device through a problem feedback key preset by the electronic device.
The determining unit 410 is configured to determine that the user inputs the question feedback instruction when it is detected that the question feedback key prompted by the third output unit 409 is triggered.
Alternatively, after the determination unit 410 determines that the problem feedback instruction input by the user is detected, the first output unit 401 may be triggered to perform an operation of outputting an information type selection prompt.
In the embodiment of the invention, the problem feedback prompt information can be output when the electronic equipment detects that the electronic equipment has a problem in operation, so that a user of the electronic equipment can timely feed back the problem of the electronic equipment to a maintainer of the electronic equipment, thereby improving the speed of solving the problem of the electronic equipment.
As an alternative embodiment, the acquisition unit 402 of the electronic device shown in fig. 6 may include:
the screenshot subunit 4021 is configured to, when an instruction for instructing to select a picture type input by a user is detected, control the electronic device to be in a silent mode corresponding to the picture type, execute a screenshot operation corresponding to the picture type for a current display interface on a display screen of the electronic device in the silent mode, obtain an interface image including a problem occurring in the electronic device, and determine the interface image as multimedia information;
and/or the recording subunit 4022 is configured to, when detecting an instruction for instructing selection of a video type input by a user, control the electronic device to be in a screen recording mode corresponding to the video type, and execute, in the screen recording mode, a recording operation corresponding to the video type for a current display interface on a display screen of the electronic device, where a content output by the current display interface includes a problem occurring in the electronic device; and when a recording stopping instruction input by a user is detected, controlling the electronic equipment to close the screen recording mode, acquiring a target video recorded by the electronic equipment, and determining the target video as multimedia information.
By implementing the implementation mode, the screen recording mode of the electronic equipment can be started when the fact that the user needs to acquire the video-type multimedia information is detected, and the electronic equipment is controlled to stop screen recording when the stop instruction input by the user is detected, so that the multimedia information recorded by the electronic equipment and including the problems of the electronic equipment is acquired, and the accuracy of the video-type multimedia information acquired by the electronic equipment is ensured.
Therefore, the electronic equipment described in fig. 6 can be implemented to more clearly and quickly locate the problem of the electronic equipment by combining the multimedia information and the text information, and the accuracy of problem feedback is improved. In addition, the electronic device described in fig. 6 is implemented to improve the speed of solving the problems occurring in the electronic device. In addition, the electronic device described in fig. 6 is implemented, so that the accuracy of the video multimedia information acquired by the electronic device is ensured.
EXAMPLE seven
Referring to fig. 7, fig. 7 is a schematic structural diagram of another electronic device according to an embodiment of the disclosure. As shown in fig. 7, the electronic device may include:
a memory 701 in which executable program code is stored;
a processor 702 coupled to the memory 701;
wherein, the processor 702 calls the executable program code stored in the memory 701 to execute part or all of the steps of the method in the above method embodiments.
The embodiment of the invention also discloses a computer readable storage medium, wherein the computer readable storage medium stores program codes, wherein the program codes comprise instructions for executing part or all of the steps of the method in the above method embodiments.
Embodiments of the present invention also disclose a computer program product, wherein, when the computer program product is run on a computer, the computer is caused to execute part or all of the steps of the method as in the above method embodiments.
The embodiment of the present invention also discloses an application publishing platform, wherein the application publishing platform is used for publishing a computer program product, and when the computer program product runs on a computer, the computer is caused to execute part or all of the steps of the method in the above method embodiments.
It should be appreciated that reference throughout this specification to "an embodiment of the present invention" means that a particular feature, structure or characteristic described in connection with the embodiment is included in at least one embodiment of the present invention. Thus, the appearances of the phrase "in embodiments of the invention" appearing in various places throughout the specification are not necessarily all referring to the same embodiments. Furthermore, the particular features, structures, or characteristics may be combined in any suitable manner in one or more embodiments. Those skilled in the art should also appreciate that the embodiments described in this specification are exemplary and alternative embodiments, and that the acts and modules illustrated are not required in order to practice the invention.
In various embodiments of the present invention, it should be understood that the sequence numbers of the above-mentioned processes do not imply an inevitable order of execution, and the execution order of the processes should be determined by their functions and inherent logic, and should not constitute any limitation on the implementation process of the embodiments of the present invention.
In addition, the terms "system" and "network" are often used interchangeably herein. It should be understood that the term "and/or" herein is merely one type of association relationship describing an associated object, meaning that three relationships may exist, for example, a and/or B, may mean: a exists alone, A and B exist simultaneously, and B exists alone. In addition, the character "/" herein generally indicates that the former and latter related objects are in an "or" relationship.
In the embodiments provided herein, it should be understood that "B corresponding to a" means that B is associated with a from which B can be determined. It should also be understood, however, that determining B from a does not mean determining B from a alone, but may also be determined from a and/or other information.
It will be understood by those skilled in the art that all or part of the steps in the methods of the embodiments described above may be implemented by instructions associated with a program, which may be stored in a computer-readable storage medium, where the storage medium includes Read-Only Memory (ROM), Random Access Memory (RAM), Programmable Read-Only Memory (PROM), Erasable Programmable Read-Only Memory (EPROM), One-time Programmable Read-Only Memory (OTPROM), Electrically Erasable Programmable Read-Only Memory (EEPROM), compact disc-Read-Only Memory (CD-ROM), or other Memory, magnetic disk, magnetic tape, or magnetic tape, Or any other medium which can be used to carry or store data and which can be read by a computer.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The integrated units, if implemented as software functional units and sold or used as a stand-alone product, may be stored in a computer accessible memory. Based on such understanding, the technical solution of the present invention, which is a part of or contributes to the prior art in essence, or all or part of the technical solution, can be embodied in the form of a software product, which is stored in a memory and includes several requests for causing a computer device (which may be a personal computer, a server, a network device, or the like, and may specifically be a processor in the computer device) to execute part or all of the steps of the above-described method of each embodiment of the present invention.
The problem feedback method and the electronic device disclosed in the embodiments of the present invention are described in detail above, and the principle and the implementation of the present invention are explained in the present document by applying specific examples, and the description of the above embodiments is only used to help understanding the method and the core idea of the present invention; meanwhile, for a person skilled in the art, according to the idea of the present invention, there may be variations in the specific embodiments and the application scope, and in summary, the content of the present specification should not be construed as a limitation to the present invention.

Claims (10)

1. A problem feedback method, comprising:
when a problem feedback instruction input by a user is detected, outputting an information type selection prompt, wherein the information type selection prompt is used for prompting the user to select the information type of the multimedia information;
when an instruction which is input by a user and used for indicating selection of the information type is detected, controlling the electronic equipment to be in an operation mode corresponding to the information type, and executing acquisition operation corresponding to the information type aiming at a current display interface on a display screen of the electronic equipment in the operation mode to obtain multimedia information;
when text information which is input by a user and is matched with the multimedia information is detected, generating question feedback information comprising the multimedia information and the text information;
and uploading the problem feedback information to a server corresponding to the electronic equipment.
2. The method of claim 1, wherein after obtaining the multimedia information and before generating the question feedback information including the multimedia information and the text information when the text information matching the multimedia information input by the user is detected, the method further comprises:
storing the multimedia information, and outputting a feedback interface and feedback prompt information, wherein the feedback prompt information is used for prompting a user to input text information matched with the multimedia information on the feedback interface;
and when a finishing instruction input by a user is detected, acquiring the text information through the feedback interface.
3. The method of claim 2, wherein after generating the question feedback information comprising the multimedia information and the text information, the method further comprises:
outputting uploading inquiry information, wherein the uploading inquiry information is used for inquiring whether a user uploads the question feedback information;
and deleting the stored multimedia information when detecting an instruction which is input by a user and used for indicating to cancel the uploading of the question feedback information.
4. The method according to any one of claims 1 to 3, wherein before outputting the information type selection prompt when the problem feedback instruction input by the user is detected, the method further comprises:
when detecting that a problem occurs in the operation process of the electronic equipment, outputting problem feedback prompt information, wherein the problem feedback prompt information is used for prompting a user to feed back the problem occurring in the electronic equipment through a problem feedback key preset by the electronic equipment;
and when the problem feedback key is triggered, determining that the problem feedback instruction input by the user is detected.
5. The method according to claim 4, wherein the information type of the multimedia information at least includes a picture type and/or a video type, and when an instruction for instructing selection of the information type is detected, the method controls the electronic device to be in an operation mode corresponding to the information type, and performs a capture operation corresponding to the information type on a current display interface on a display screen of the electronic device in the operation mode to obtain the multimedia information, and includes:
when an instruction which is input by a user and used for indicating selection of the picture type is detected, controlling the electronic equipment to be in a silent mode corresponding to the picture type, executing screenshot operation corresponding to the picture type aiming at a current display interface on a display screen of the electronic equipment in the silent mode, obtaining an interface image containing a problem of the electronic equipment, and determining the interface image as multimedia information;
and/or when an instruction which is input by a user and used for indicating selection of the video type is detected, controlling the electronic equipment to be in a screen recording mode corresponding to the video type, and executing recording operation corresponding to the video type aiming at a current display interface on a display screen of the electronic equipment in the screen recording mode, wherein the content output by the current display interface comprises problems of the electronic equipment; and when a recording stopping instruction input by a user is detected, controlling the electronic equipment to close the screen recording mode, acquiring a target video recorded by the electronic equipment, and determining the target video as multimedia information.
6. An electronic device, comprising:
the first output unit is used for outputting an information type selection prompt when a problem feedback instruction input by a user is detected, wherein the information type selection prompt is used for prompting the user to select the information type of the multimedia information;
the acquisition unit is used for controlling the electronic equipment to be in an operation mode corresponding to the information type when detecting an instruction which is input by a user and used for indicating selection of the information type, and executing acquisition operation corresponding to the information type aiming at a current display interface on a display screen of the electronic equipment in the operation mode to obtain multimedia information;
the generating unit is used for generating question feedback information comprising the multimedia information and the text information when the text information matched with the multimedia information and input by a user is detected;
and the uploading unit is used for uploading the problem feedback information to a server corresponding to the electronic equipment.
7. The electronic device of claim 6, further comprising:
the storage unit is used for storing the multimedia information after the acquisition unit obtains the multimedia information, and outputting a feedback interface and feedback prompt information, wherein the feedback prompt information is used for prompting a user to input text information matched with the multimedia information on the feedback interface;
and the acquisition unit is used for acquiring the text information through the feedback interface when a completion instruction input by a user is detected, and triggering the generation unit to execute the problem feedback information which contains the multimedia information and the text information and is generated.
8. The electronic device of claim 7, further comprising:
a second output unit, configured to output upload inquiry information after the generation unit generates the question feedback information including the multimedia information and the text information, where the upload inquiry information is used to inquire of a user whether to upload the question feedback information;
and the deleting unit is used for deleting the stored multimedia information when detecting an instruction which is input by a user and used for indicating that the problem feedback information is cancelled.
9. The electronic device according to any one of claims 6 to 8, further comprising:
the third output unit is used for outputting problem feedback prompt information when detecting that the electronic equipment has a problem in the operation process, wherein the problem feedback prompt information is used for prompting a user to feed back the problem of the electronic equipment through a problem feedback key preset by the electronic equipment;
and the determining unit is used for determining that the problem feedback instruction input by the user is detected when the problem feedback key is detected to be triggered.
10. The electronic device according to claim 9, wherein the information type of the multimedia information at least includes a picture type and/or a video type, and the capturing unit comprises:
the screenshot subunit is used for controlling the electronic equipment to be in a silent mode corresponding to the picture type when an instruction which is input by a user and used for indicating selection of the picture type is detected, executing screenshot operation corresponding to the picture type aiming at a current display interface on a display screen of the electronic equipment in the silent mode, obtaining an interface image containing a problem of the electronic equipment, and determining the interface image as multimedia information;
and/or the recording subunit is configured to, when an instruction for instructing selection of the video type input by a user is detected, control the electronic device to be in a screen recording mode corresponding to the video type, and execute, in the screen recording mode, a recording operation corresponding to the video type for a current display interface on a display screen of the electronic device, where a content output by the current display interface includes a problem occurring in the electronic device; and when a recording stopping instruction input by a user is detected, controlling the electronic equipment to close the screen recording mode, acquiring a target video recorded by the electronic equipment, and determining the target video as multimedia information.
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CN113553974A (en) * 2021-07-29 2021-10-26 北京达佳互联信息技术有限公司 Method and device for determining problem type and electronic equipment
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