CN109376071A - Application software exception feedback method, device, computer equipment and storage medium - Google Patents
Application software exception feedback method, device, computer equipment and storage medium Download PDFInfo
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- CN109376071A CN109376071A CN201811023530.2A CN201811023530A CN109376071A CN 109376071 A CN109376071 A CN 109376071A CN 201811023530 A CN201811023530 A CN 201811023530A CN 109376071 A CN109376071 A CN 109376071A
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- 238000000034 method Methods 0.000 title claims abstract description 56
- 238000003860 storage Methods 0.000 title claims abstract description 23
- 230000002159 abnormal effect Effects 0.000 claims abstract description 128
- 230000003993 interaction Effects 0.000 claims abstract description 24
- 230000005856 abnormality Effects 0.000 claims abstract description 8
- 230000004044 response Effects 0.000 claims description 30
- 238000004590 computer program Methods 0.000 claims description 18
- 238000010586 diagram Methods 0.000 description 19
- 238000004458 analytical method Methods 0.000 description 6
- 230000006399 behavior Effects 0.000 description 5
- 230000006870 function Effects 0.000 description 5
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- 230000008569 process Effects 0.000 description 5
- 238000011017 operating method Methods 0.000 description 4
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- 230000002547 anomalous effect Effects 0.000 description 2
- 238000004891 communication Methods 0.000 description 2
- 230000007547 defect Effects 0.000 description 2
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Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/36—Preventing errors by testing or debugging software
- G06F11/3668—Software testing
- G06F11/3672—Test management
- G06F11/3688—Test management for test execution, e.g. scheduling of test suites
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/30—Monitoring
- G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
- G06F11/3466—Performance evaluation by tracing or monitoring
- G06F11/3476—Data logging
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/36—Preventing errors by testing or debugging software
- G06F11/3668—Software testing
- G06F11/3672—Test management
- G06F11/3692—Test management for test results analysis
Abstract
The embodiment of the invention discloses a kind of application software exception feedback method, device, computer equipment and storage mediums.Wherein, method includes: to judge whether application software exception occurs；If judging result is that application software exception occurs, the option for user feedback exception is popped up, is retried with guiding user to carry out abnormal scene；Record user carries out the page info of application software and the data interaction information of application software and server when abnormal scene retries；If having carried out application software after abnormal scene retries in user is in abnormality, the data interaction information of the page info of application software, application software and server, the version information of application software and the system information of terminal are uploaded onto the server.Due to popping up the option fed back extremely, user feedback wish can be improved when detecting that application software occurs abnormal；The page info and data interaction information of application software when comprehensive recording exceptional scene retries, so that the data of feedback is more accurate.
Description
Technical field
The present invention relates to abnormal feedback technique field more particularly to a kind of application software exception feedback methods, device, calculating
Machine equipment and storage medium.
Background technique
Currently, the user feedback options of most of application software are arranged in user setup interface, page entry compares
It is deep, cause user's active feedback defect exception wish not strong.
Using terminal is shaken in least a portion of application software, the mode at user feedback interface can be entered, reduce use
Family entrance threshold, but how to enter feedback interface there is still a need for user's study and have the shortcomings that following.
1, it needs user actively to save interface or the screenshot of defect exception, and adds the verbal description of abnormal scene, commonly
User is difficult to the abnormal scene of description or feedback verbal description inaccuracy.
2, feedback is confined to the material that the users such as screenshot, screen and text actively submit, and limitation is larger.
Summary of the invention
The embodiment of the invention provides a kind of application software exception feedback method, device, computer equipment and storage medium,
Aim to solve the problem that the problem of the information inaccuracy of application software feedback threshold height and feedback.
In a first aspect, the embodiment of the invention provides a kind of application software exception feedback methods comprising:
Judge whether application software exception occurs；
If judging result is that the application software exception occurs, the option for user feedback exception is popped up, to guide use
Family carries out abnormal scene and retries, and the exception scene retries the behaviour for referring to and re-operating so that the application software is abnormal
Make；
Record user carries out the page info of the application software and the application software and clothes when abnormal scene retries
The data interaction information of business device；And
It is if having carried out the application software after abnormal scene retries in user is in abnormality, the application is soft
The page info of part, the data interaction information of the application software and the server, the application software version information with
And the system information of terminal is uploaded onto the server.
Second aspect, the embodiment of the invention also provides a kind of application software exception feedback devices comprising for executing
The unit of the above method.
The third aspect, the embodiment of the invention also provides a kind of computer equipments comprising memory and processor, it is described
Computer program is stored on memory, the processor realizes the above method when executing the computer program.
Fourth aspect, the embodiment of the invention also provides a kind of computer readable storage medium, the storage medium storage
There is computer program, the computer program can realize the above method when being executed by a processor.
The embodiment of the invention provides a kind of application software exception feedback method, device, computer equipment and storage mediums.
Wherein, which comprises judge whether application software exception occurs；If judging result is that the application software exception occurs,
The option for user feedback exception is then popped up, is retried with guiding user to carry out abnormal scene, the exception scene, which retries, refers to weight
New operation is so that the operation that the application software is abnormal；Record user carries out application software when abnormal scene retries
The data interaction information of page info and the application software and server；And if having carried out abnormal scene in user and having retried
The application software is in abnormality later, then by the page info of the application software, the application software and the clothes
Data interaction information, the version information of the application software and the system information of terminal of business device are uploaded onto the server.Pass through
The option fed back extremely is actively popped up, greatly when detecting that application software occurs abnormal using the technical solution of the present embodiment
Ground reduces user and enters user feedback interface threshold, improves user feedback wish；User is actively guided to carry out abnormal scene weight
Examination, and the page info of application software and the data interaction information of application software are recorded comprehensively, so as to software anomaly is applied
The description of scene is more accurate.Active collection obtain the data interaction information of application software, application software version information with
And the system information of terminal, convenient for the reason of the accurate application software for XRF analysis exception of server.
Detailed description of the invention
Technical solution in order to illustrate the embodiments of the present invention more clearly, below will be to needed in embodiment description
Attached drawing is briefly described, it should be apparent that, drawings in the following description are some embodiments of the invention, general for this field
For logical technical staff, without creative efforts, it is also possible to obtain other drawings based on these drawings.
Fig. 1 is a kind of flow diagram of application software exception feedback method provided in an embodiment of the present invention；
Fig. 1 a is a kind of application scenarios schematic diagram of application software exception feedback method provided in an embodiment of the present invention；
Fig. 2 is a kind of sub-process schematic diagram of application software exception feedback method provided in an embodiment of the present invention；
Fig. 3 is a kind of sub-process schematic diagram of application software exception feedback method provided in an embodiment of the present invention；
Fig. 4 is a kind of sub-process schematic diagram of application software exception feedback method provided in an embodiment of the present invention；
Fig. 5 be another embodiment of the present invention provides a kind of application software exception feedback method flow diagram；
Fig. 6 is a kind of schematic block diagram of application software exception feedback device provided in an embodiment of the present invention；
Fig. 7 is a kind of the schematic of first judging unit of application software exception feedback device provided in an embodiment of the present invention
Block diagram；
Fig. 8 be another embodiment of the present invention provides a kind of the first judging unit of application software exception feedback device show
Meaning property block diagram；
Fig. 9 is a kind of schematic frame of the guidance unit of application software exception feedback device provided in an embodiment of the present invention
Figure；
Figure 10 is a kind of schematic frame of the recording unit of application software exception feedback device provided in an embodiment of the present invention
Figure；
Figure 11 be another embodiment of the present invention provides a kind of application software exception feedback device recording unit signal
Property block diagram；
Figure 12 be another embodiment of the present invention provides a kind of application software exception feedback device schematic block diagram；And
Figure 13 is a kind of schematic block diagram of computer equipment provided in an embodiment of the present invention.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are some of the embodiments of the present invention, instead of all the embodiments.Based on this hair
Embodiment in bright, every other implementation obtained by those of ordinary skill in the art without making creative efforts
Example, shall fall within the protection scope of the present invention.
It should be appreciated that ought use in this specification and in the appended claims, term " includes " and "comprising" instruction
Described feature, entirety, step, operation, the presence of element and/or component, but one or more of the other feature, whole is not precluded
Body, step, operation, the presence or addition of element, component and/or its set.
It is also understood that mesh of the term used in this description of the invention merely for the sake of description specific embodiment
And be not intended to limit the present invention.As description of the invention and it is used in the attached claims, unless on
Other situations are hereafter clearly indicated, otherwise " one " of singular, "one" and "the" are intended to include plural form.
It will be further appreciated that the term "and/or" used in description of the invention and the appended claims is
Refer to any combination and all possible combinations of one or more of associated item listed, and including these combinations.
As used in this specification and in the appended claims, term " if " can be according to context quilt
Be construed to " when ... " or " once " or " in response to determination " or " in response to detecting ".Similarly, phrase " if it is determined that " or
" if detecting [described condition or event] " can be interpreted to mean according to context " once it is determined that " or " in response to true
It is fixed " or " once detecting [described condition or event] " or " in response to detecting [described condition or event] ".
Fig. 1 and Fig. 1 a is please referred to, Fig. 1 a is a kind of answering for application software exception feedback method provided in an embodiment of the present invention
Use schematic diagram of a scenario.Fig. 1 is a kind of flow diagram of application software exception feedback method provided in an embodiment of the present invention.
The application software exception feedback method is applied in terminal 2, when the application software installed in the terminal occurs abnormal,
Terminal actively guides user to carry out abnormal scene and retries, and the information collected during abnormal scene retries is uploaded to server 1.
By the reason of server 1 application software for XRF analysis exception, and update the version of application software.Terminal 2 downloads application from server 1
The new version or patch of software are to realize the reparation to application software.
Referring to Fig. 1, Fig. 1 is a kind of process signal of application software exception feedback method provided in an embodiment of the present invention
Figure.As shown, this approach includes the following steps S1-S4.
S1, judge whether application software exception occurs.
In the embodiment of the present invention, actively monitor whether application software exception occurs, when application software occurs abnormal, actively
It guides user to carry out abnormal feedback, rather than passively waits user feedback problem, so as to improve the wish of user feedback.
In specific implementation, can be clicked according to user the parameters such as the number of the target button or the response time of application software come
Judge whether application software exception occurs.
The target button specifically includes the virtual push button that entity button in terminal and terminal are shown by screen.The page
Response time, which refers to after user clicks the target button to application software, completes the time of response namely after user clicks the target button
Residence time of the application software in current page.
In one embodiment, as shown in Fig. 2, the step S1 may include step S11-S13.
S11 judges that user clicks the number of the target button under the same page and whether is greater than preset frequency threshold value.
In specific implementation, judge that user clicks the number of the target button under the same page and whether is greater than preset number threshold
Value.Wherein, frequency threshold value can be set as the case may be by those skilled in the art.
For example, statistics available user clicks the average time of the target button under the same page, and frequency threshold value is set as
More than a numerical value of average time.For example, frequency threshold value may be set to 1.3 times of average time.
S12, if judging result is greater than preset frequency threshold value for the number that user clicks the target button under the same page,
It is abnormal then to determine that application software occurs.
In specific implementation, if judging result is that user clicks the number of the target button greater than preset time under the same page
Number threshold value, then illustrate that application software does not respond the operation of user for a long time, and it is abnormal to determine that application software occurs at this time.
S13, if judging result is that user clicks the number of the target button no more than preset number threshold under the same page
Value, then determine that application software does not occur exception.
In specific implementation, if judging result is that user clicks the number of the target button no more than preset under the same page
Frequency threshold value then illustrates the response time of application software also in normal range, determines that application software does not occur exception at this time.
In one embodiment, as shown in figure 3, the step S1 may include step S110-S130.
S110, judges whether the response time of application software is greater than preset time threshold.
In specific implementation, judge whether the response time of application software is greater than preset time threshold.Wherein, time threshold
It can be set as the case may be by those skilled in the art.
For example, the average response time of statistics available application software, and time threshold is set as being more than average response time
A numerical value.For example, time threshold may be set to 1.3 times of average response time.
If the response time that S120 judging result is application software is greater than preset time threshold, determine that application software goes out
It is now abnormal.
In specific implementation, if the response time that judging result is application software is greater than preset time threshold, illustrate to answer
It does not respond the operation of user for a long time with software, it is abnormal to determine that application software occurs at this time.
If the response time that S130 judging result is application software is not more than preset time threshold, application software is determined
Do not occur exception.
In specific implementation, if the response time that judging result is application software is not more than preset time threshold, illustrate
The response time of application software also in normal range, determines that application software does not occur exception at this time.
If S2, judging result are that application software exception occurs, the option for user feedback exception is popped up, to guide user
Abnormal scene is carried out to retry.
Wherein, abnormal scene retries the operation for referring to and allowing user to re-operate so that application software is abnormal.
In specific implementation, when detecting that application software occurs abnormal, actively on the page of application software pop-up for
The option of application software exception is fed back at family, will be reduced the threshold of user feedback exception, is improved the enthusiasm of user feedback.User
It can carry out abnormal scene by the option to retry, the overall process that reproduction application software is abnormal is answered convenient for technical staff's analysis
Abnormal reason is generated with software.Wherein, abnormal scene, which retries, refers to that allow user to re-operate makes application software before
Abnormal operation.
In one embodiment, as shown in figure 4, the step S2 may include step S21-S22.
S21, window is guided in pop-up on the page of application software.
Wherein, the operating method retried in window comprising abnormal scene and abnormal scene is guided to retry button.
In specific implementation, window is guided in pop-up on the page of application software, and abnormal scene weight is included in guiding window
The operating method of examination and abnormal scene retry button.Further, guiding window also includes to ask common in current page
The explanation of topic.
In one embodiment, the operating method that abnormal scene retries can for " the abnormal scene in lower section please be click and retry button, and
Operation before retrying ".
S22, if detecting, user clicks abnormal scene and retries button, and the page of application software is returned to page object
Face.
Wherein, page when application software is abnormal is the abnormal page, and target pages are the preceding present count of the abnormal page
Measure a page.
In specific implementation, if detecting that user clicks abnormal scene and retries button, the page of application software is moved back
Return to target pages.In embodiments of the present invention, page when application software is abnormal is defined as the abnormal page.Target pages
It is then the preceding preset quantity page of the abnormal page, for example, in one embodiment, target pages are then first 3 of the abnormal page
The page.
S3, record user carry out the page info of application software and application software and server when abnormal scene retries
Data interaction information.
In specific implementation, the page info of application software can be remembered screenshot or by way of recording screen video
Record.The data interaction information of application software includes the network request message of application software, has recorded application software and server
Data interaction situation.
In one embodiment, the page info of application software can be recorded especially by following manner one:
Mode one, since target pages, page of every switching carries out a screenshot, until page switching to exception page
Face.
In specific implementation, during the abnormal scene of user's progress retries, whether detection application software switches the page, if inspection
It measures the application software switching page and then carries out screenshot, until page switching to the abnormal page, so as to ensure that accurate recording is used
Each page of family during carrying out abnormal scene and retrying.
In one embodiment, the page info of application software can be recorded especially by following manner two:
Mode two records screen video since target pages, until page switching is recorded to abnormal end-of-page.
In specific implementation, screen video is recorded since target pages, until page switching arrives abnormal end-of-page recording,
The overall process that abnormal scene retries is carried out to ensure recorded user.
If S4, having carried out the application software after abnormal scene retries in user and being in abnormality, will described in answer
Believed with the data interaction information of the page info of software, the application software and the server, the version of the application software
The system information of breath and terminal is uploaded onto the server.
In specific implementation, if application software, will also in abnormality after having carried out abnormal scene and having retried by user
The page info of application software, the data interaction information of application software, the system of the version information of application software and terminal letter
Breath is uploaded onto the server.It is different that the version information of application software and the system information of terminal facilitate server analysis application software
Normal reason.
If user's application software after having carried out abnormal scene and having retried is in normal condition, without any processing.
Technical solution by applying this embodiment actively pops up abnormal anti-when detecting that application software occurs abnormal
The option of feedback significantly reduces user and enters user feedback interface threshold, improves user feedback wish；Actively guide user into
Row exception scene retries, and records the page info of application software and the data interaction information of application software comprehensively, so that right
The description of application software exception scene is more accurate.Data interaction information, the application software of active collection acquisition application software
Version information and terminal system information, convenient for the reason of the accurate application software for XRF analysis exception of server.
Fig. 5 be another embodiment of the present invention provides a kind of application software exception feedback method flow diagram.Such as Fig. 5
Shown, a kind of application software exception feedback method of the present embodiment includes step S51-S55.Wherein step S51-S54 with it is above-mentioned
Step S1-S4 in embodiment is similar, and details are not described herein.The following detailed description of in the present embodiment increase step S55.
S55, if receiving the update prompting message that server issues, from the upgrade package of server downloading application software or
Person's patch.
In specific implementation, server hands over the data of the page info of the application software uploaded according to user, application software
The reason of the system information application software for XRF analysis exception of mutual information, the version information of application software and terminal, production is answered later
With the upgrade package or patch of software, and issue update prompting message.
After receiving the update prompting message that server issues, then pop-up updates reminding window in the page of application software
Mouthful, it updates and is equipped with more new option in prompt window, if user has selected more new option, from the liter of server downloading application software
Grade wraps the upgrading or reparation that perhaps patch carries out application software later, to solve the problems, such as application software exception.
In the present embodiment, the information that server can be uploaded according to user makes the upgrade package or patch of application software, under
It carries the upgrade package for installing application software or can be realized the reparation of application software after patch.
Fig. 6 is a kind of schematic block diagram of application software exception feedback device 60 provided in an embodiment of the present invention.Such as Fig. 6 institute
Show, corresponds to use above software anomaly feedback method, the present invention also provides a kind of application software exception feedback devices 60.This is answered
With the unit that software anomaly feedback device 60 includes for executing above-mentioned application software exception feedback method, which can be matched
Be placed in desktop computer, tablet computer, laptop computer, etc. in terminals.Specifically, referring to Fig. 6, application software feedback dress extremely
Setting 60 includes the first judging unit 61, guidance unit 62, recording unit 63 and uploading unit 64.
First judging unit 61, for judging whether application software exception occurs.
Guidance unit 62 pops up confession if the judging result for judging unit 61 is that the application software exception occurs
The option of user feedback exception is retried with guiding user to carry out abnormal scene, and the exception scene, which retries, to be referred to re-operate and make
Obtain the operation that the application software is abnormal.
Recording unit 63 carries out the page info of the application software and institute when abnormal scene retries for recording user
State the data interaction information of application software and server.
Uploading unit 64, if being in abnormal shape for having carried out the application software after abnormal scene retries in user
State, then by the data interaction information of the page info of the application software, the application software and the server, the application
The version information of software and the system information of terminal are uploaded onto the server.
In one embodiment, as shown in fig. 7, first judging unit 61 determines including second judgment unit 611, first
Unit 612 and the second judging unit 613.
Second judgment unit 611, clicked for judging user under the same page the target button number whether be greater than it is pre-
If frequency threshold value.
First judging unit 612, if the judging result for second judgment unit 611 is that user clicks under the same page
The number of the target button is greater than preset frequency threshold value, then it is abnormal to determine that the application software occurs.
Second judging unit 613, if the judging result for second judgment unit 611 is that user clicks under the same page
The number of the target button is not more than preset frequency threshold value, then determines that the application software does not occur exception.
In one embodiment, as shown in figure 8, first judging unit 61 includes third judging unit 614, third judgement
Unit 615 and the 4th judging unit 616.
Third judging unit 614, for judging whether the response time of the application software is greater than preset time threshold.
Third judging unit 615, if the judging result for third judging unit 614 is the response of the application software
Between be greater than preset time threshold, then it is abnormal to determine that the application software occurs.
4th judging unit 616, if the judging result for third judging unit 614 is the response of the application software
Between be not more than preset time threshold, then determine that the application software does not occur exception.
In one embodiment, as shown in figure 9, the guidance unit 62 is including pop-up unit 621 and retracts unit 622.
Unit 621 is popped up, for the pop-up guide window on the page of the application software, includes in the guide window
The operating method and abnormal scene that abnormal scene retries retry button.
Unit 622 is retracted, if button is retried for detecting that user clicks the abnormal scene, by the application software
The page return to target pages, wherein the page when application software is abnormal is the abnormal page, the target pages
For the preceding preset quantity page of the abnormal page.
In one embodiment, as shown in Figure 10, the recording unit 63 includes screenshot unit 631.
Screenshot unit 631, for since the target pages, every page of switching to carry out a screenshot, until page
Face is switched to the abnormal page.
In one embodiment, as shown in figure 11, the recording unit 63 includes record screen unit 632.
Record screen unit 632, for recording screen video since the target pages, until page switching to the exception
End-of-page is recorded.
Figure 12 be another embodiment of the present invention provides a kind of application software exception feedback device 60 schematic block diagram.Such as
Shown in Figure 12, the application software exception feedback device of the present embodiment is to increase download unit 65 on the basis of above-described embodiment.
Download unit 65, if the update prompting message issued for receiving the server, under the server
Carry the upgrade package or patch of application software.
It should be noted that it is apparent to those skilled in the art that, above-mentioned application software is fed back extremely
The specific implementation process of device and each unit, can be with reference to the corresponding description in preceding method embodiment, for convenience of description
With it is succinct, details are not described herein.
Above-mentioned application software exception feedback device can be implemented as a kind of form of computer program, which can
To be run in computer equipment as shown in fig. 13 that.
Figure 13 is please referred to, Figure 13 is a kind of schematic block diagram of computer equipment provided by the embodiments of the present application.The calculating
Machine equipment 500 can be terminal, wherein terminal can be smart phone, tablet computer, laptop, desktop computer, individual
Digital assistants and wearable device etc. have the electronic equipment of communication function.
Refering to fig. 13, which includes processor 502, memory and the net connected by system bus 501
Network interface 505, wherein memory may include non-volatile memory medium 503 and built-in storage 504.
The non-volatile memory medium 503 can storage program area 5031 and computer program 5032.The computer program
5032 include program instruction, which is performed, and processor 502 may make to execute a kind of abnormal feedback side of application software
Method.
The processor 502 is for providing calculating and control ability, to support the operation of entire computer equipment 500.
The built-in storage 504 provides environment for the operation of the computer program 5032 in non-volatile memory medium 503, should
When computer program 5032 is executed by processor 502, processor 502 may make to execute a kind of application software exception feedback method.
The network interface 505 is used to carry out network communication with other equipment.It will be understood by those skilled in the art that in Figure 13
The structure shown, only the block diagram of part-structure relevant to application scheme, does not constitute and is applied to application scheme
The restriction of computer equipment 500 thereon, specific computer equipment 500 may include more more or fewer than as shown in the figure
Component perhaps combines certain components or with different component layouts.
Wherein, the processor 502 is for running computer program 5032 stored in memory, to realize following step
It is rapid:
Judge whether application software exception occurs；
If judging result is that the application software exception occurs, the option for user feedback exception is popped up, to guide use
Family carries out abnormal scene and retries, and the exception scene retries the behaviour for referring to and re-operating so that the application software is abnormal
Make；
Record user carries out the page info of the application software and the application software and clothes when abnormal scene retries
The data interaction information of business device；And
It is if having carried out the application software after abnormal scene retries in user is in abnormality, the application is soft
The page info of part, the data interaction information of the application software and the server, the application software version information with
And the system information of terminal is uploaded onto the server.
In one embodiment, processor 502 realize it is described judge whether application software abnormal step occurs when, specific reality
Existing following steps:
Judge that user clicks the number of the target button under the same page and whether is greater than preset frequency threshold value；
If judging result is greater than preset frequency threshold value for the number that user clicks the target button under the same page, sentence
The fixed application software occurs abnormal；
If judging result is not more than preset frequency threshold value for the number that user clicks the target button under the same page,
Determine that the application software does not occur exception.
In one embodiment, processor 502 realize it is described judge whether application software abnormal step occurs when, specific reality
Existing following steps:
Judge whether the response time of the application software is greater than preset time threshold；
If the response time that judging result is the application software is greater than preset time threshold, determine that the application is soft
Part occurs abnormal；
If the response time that judging result is the application software is not more than preset time threshold, the application is determined
Software does not occur exception.
In one embodiment, processor 502 realize it is described pop-up for user feedback exception option, with guide user into
When row exception scene retries step, it is implemented as follows step:
Window is guided in pop-up on the page of the application software, described to guide the behaviour retried in window comprising abnormal scene
Make method and abnormal scene retries button；
If detecting, user clicks the abnormal scene and retries button, and the page of the application software is returned to target
The page, wherein the page when application software is abnormal is the abnormal page, and the target pages are the abnormal page
The preceding preset quantity page.
In one embodiment, processor 502 is realizing that it is soft that the record user carries out application when abnormal scene retries
When the page info step of part, it is implemented as follows step:
Since the target pages, every page of switching carries out a screenshot, until page switching to the exception
The page.
In one embodiment, processor 502 is realizing that it is soft that the record user carries out application when abnormal scene retries
When the page info step of part, it is implemented as follows step:
Screen video is recorded since the target pages, until page switching is recorded to the abnormal end-of-page.
In one embodiment, processor 502 also realizes following steps:
If receiving the update prompting message that the server issues, from the upgrading of the server downloading application software
Packet or patch.
It should be appreciated that in the embodiment of the present application, processor 502 can be central processing unit (Central
Processing Unit, CPU), which can also be other general processors, digital signal processor (Digital
Signal Processor, DSP), specific integrated circuit (Application Specific Integrated Circuit,
ASIC), ready-made programmable gate array (Field-Programmable GateArray, FPGA) or other programmable logic devices
Part, discrete gate or transistor logic, discrete hardware components etc..Wherein, general processor can be microprocessor or
The processor is also possible to any conventional processor etc..
Those of ordinary skill in the art will appreciate that be realize above-described embodiment method in all or part of the process,
It is that relevant hardware can be instructed to complete by computer program.The computer program includes program instruction, computer journey
Sequence can be stored in a storage medium, which is computer readable storage medium.The program instruction is by the department of computer science
At least one processor in system executes, to realize the process step of the embodiment of the above method.
Therefore, the present invention also provides a kind of storage mediums.The storage medium can be computer readable storage medium.This is deposited
Storage media is stored with computer program, and wherein computer program includes program instruction.The program instruction makes when being executed by processor
Processor executes following steps:
Judge whether application software exception occurs；
If judging result is that the application software exception occurs, the option for user feedback exception is popped up, to guide use
Family carries out abnormal scene and retries, and the exception scene retries the behaviour for referring to and re-operating so that the application software is abnormal
Make；
Record user carries out the page info of the application software and the application software and clothes when abnormal scene retries
The data interaction information of business device；And
It is if having carried out the application software after abnormal scene retries in user is in abnormality, the application is soft
The page info of part, the data interaction information of the application software and the server, the application software version information with
And the system information of terminal is uploaded onto the server.
In one embodiment, the processor is realized and described judges whether application software goes out executing described program instruction
Now when abnormal step, it is implemented as follows step:
Judge that user clicks the number of the target button under the same page and whether is greater than preset frequency threshold value；
If judging result is greater than preset frequency threshold value for the number that user clicks the target button under the same page, sentence
The fixed application software occurs abnormal；
If judging result is not more than preset frequency threshold value for the number that user clicks the target button under the same page,
Determine that the application software does not occur exception.
In one embodiment, the processor is realized and described judges whether application software goes out executing described program instruction
Now when abnormal step, it is implemented as follows step:
Judge whether the response time of the application software is greater than preset time threshold；
If the response time that judging result is the application software is greater than preset time threshold, determine that the application is soft
Part occurs abnormal；
If the response time that judging result is the application software is not more than preset time threshold, the application is determined
Software does not occur exception.
In one embodiment, the processor realizes the pop-up for user feedback exception executing described program instruction
Option be implemented as follows step when retrying step to guide user to carry out abnormal scene:
Window is guided in pop-up on the page of the application software, described to guide the behaviour retried in window comprising abnormal scene
Make method and abnormal scene retries button；
If detecting, user clicks the abnormal scene and retries button, and the page of the application software is returned to target
The page, wherein the page when application software is abnormal is the abnormal page, and the target pages are the abnormal page
The preceding preset quantity page.
In one embodiment, the processor realizes the record user progress anomalous field executing described program instruction
When scape retries when the page info step of the application software, it is implemented as follows step:
Since the target pages, every page of switching carries out a screenshot, until page switching to the exception
The page.
In one embodiment, the processor realizes the record user progress anomalous field executing described program instruction
When scape retries when the page info step of the application software, it is implemented as follows step:
Screen video is recorded since the target pages, until page switching is recorded to the abnormal end-of-page.
In one embodiment, the processor is executing described program instruction also realization following steps:
If receiving the update prompting message that the server issues, from the upgrading of the server downloading application software
Packet or patch.
The storage medium can be USB flash disk, mobile hard disk, read-only memory (Read-Only Memory, ROM), magnetic disk
Or the various computer readable storage mediums that can store program code such as CD.
Those of ordinary skill in the art may be aware that list described in conjunction with the examples disclosed in the embodiments of the present disclosure
Member and algorithm steps, can be realized with electronic hardware, computer software, or a combination of the two, in order to clearly demonstrate hardware
With the interchangeability of software, each exemplary composition and step are generally described according to function in the above description.This
A little functions are implemented in hardware or software actually, the specific application and design constraint depending on technical solution.Specially
Industry technical staff can use different methods to achieve the described function each specific application, but this realization is not
It is considered as beyond the scope of this invention.
In several embodiments provided by the present invention, it should be understood that disclosed device and method can pass through it
Its mode is realized.For example, the apparatus embodiments described above are merely exemplary.For example, the division of each unit, only
Only a kind of logical function partition, there may be another division manner in actual implementation.Such as multiple units or components can be tied
Another system is closed or is desirably integrated into, or some features can be ignored or not executed.
The steps in the embodiment of the present invention can be sequentially adjusted, merged and deleted according to actual needs.This hair
Unit in bright embodiment device can be combined, divided and deleted according to actual needs.In addition, in each implementation of the present invention
Each functional unit in example can integrate in one processing unit, is also possible to each unit and physically exists alone, can also be with
It is that two or more units are integrated in one unit.
If the integrated unit is realized in the form of SFU software functional unit and when sold or used as an independent product,
It can store in one storage medium.Based on this understanding, technical solution of the present invention is substantially in other words to existing skill
The all or part of part or the technical solution that art contributes can be embodied in the form of software products, the meter
Calculation machine software product is stored in a storage medium, including some instructions are used so that a computer equipment (can be a
People's computer, terminal or network equipment etc.) it performs all or part of the steps of the method described in the various embodiments of the present invention.
In the above-described embodiments, it all emphasizes particularly on different fields to the description of each embodiment, is not described in some embodiment
Part, reference can be made to the related descriptions of other embodiments.
Obviously, various changes and modifications can be made to the invention without departing from essence of the invention by those skilled in the art
Mind and range.In this way, the even these modifications and changes of the present invention range that belongs to the claims in the present invention and its equivalent technologies
Within, then the present invention is also intended to include these modifications and variations.
The above description is merely a specific embodiment, but scope of protection of the present invention is not limited thereto, any
Those familiar with the art in the technical scope disclosed by the present invention, can readily occur in various equivalent modifications or replace
It changes, these modifications or substitutions should be covered by the protection scope of the present invention.Therefore, protection scope of the present invention should be with right
It is required that protection scope subject to.
Claims (10)
1. a kind of application software exception feedback method characterized by comprising
Judge whether application software exception occurs；
If to be that the application software occurs abnormal for judging result, pop up the option for user feedback exception, with guide user into
Row exception scene retries, and the exception scene retries the operation for referring to and re-operating so that the application software is abnormal；
Record user carries out the page info of the application software and the application software and server when abnormal scene retries
Data interaction information；And
If having carried out the application software after abnormal scene retries in user is in abnormality, by the application software
Page info, the data interaction information of the application software and the server, the version information of the application software and end
The system information at end is uploaded onto the server.
2. application software exception feedback method according to claim 1, which is characterized in that described whether to judge application software
Occur abnormal, comprising:
Judge that user clicks the number of the target button under the same page and whether is greater than preset frequency threshold value；
If judging result is greater than preset frequency threshold value for the number that user clicks the target button under the same page, institute is determined
It states application software and exception occurs；
If judging result is not more than preset frequency threshold value for the number that user clicks the target button under the same page, determine
The application software does not occur exception.
3. application software exception feedback method according to claim 1, which is characterized in that described whether to judge application software
Occur abnormal, comprising:
Judge whether the response time of the application software is greater than preset time threshold；
If the response time that judging result is the application software is greater than preset time threshold, determine that the application software goes out
It is now abnormal；
If the response time that judging result is the application software is not more than preset time threshold, the application software is determined
Do not occur exception.
4. application software exception feedback method according to claim 1, which is characterized in that the pop-up is different for user feedback
Normal option is retried with guiding user to carry out abnormal scene, comprising:
Window is guided in pop-up on the page of the application software, described to guide the operation side retried in window comprising abnormal scene
Method and abnormal scene retry button；
If detecting, user clicks the abnormal scene and retries button, and the page of the application software is returned to page object
Face, wherein the page when application software is abnormal is the abnormal page, before the target pages is the abnormal pages
The preset quantity page.
5. application software exception feedback method according to claim 4, which is characterized in that the record user carries out abnormal
The page info of application software when scene retries, comprising:
Since the target pages, every page of switching carries out a screenshot, until page switching to the abnormal page.
6. application software exception feedback method according to claim 4, which is characterized in that the record user carries out abnormal
The page info of application software when scene retries, comprising:
Screen video is recorded since the target pages, until page switching is recorded to the abnormal end-of-page.
7. application software exception feedback method according to claim 1, which is characterized in that the application software is fed back extremely
Method, further includes:
If receiving the update prompting message that the server issues, from the upgrade package of the server downloading application software or
Person's patch.
8. a kind of application software exception feedback device, which is characterized in that including for executing as described in claim any one of 1-7
The unit of method.
9. a kind of computer equipment, which is characterized in that the computer equipment includes memory and processor, on the memory
It is stored with computer program, the processor is realized as described in any one of claim 1-7 when executing the computer program
Method.
10. a kind of storage medium, which is characterized in that the storage medium is stored with computer program, and the computer program is worked as
It can realize when being executed by processor such as method of any of claims 1-7.
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| CN110377444A (en) * | 2019-06-26 | 2019-10-25 | 北京奇艺世纪科技有限公司 | Fault alarm method, device, electronic equipment and computer readable storage medium |
| CN110866212A (en) * | 2019-11-14 | 2020-03-06 | 北京无限光场科技有限公司 | Page abnormity positioning method and device, electronic equipment and computer readable medium |
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| CN113613063A (en) * | 2021-07-16 | 2021-11-05 | 深圳市明源云科技有限公司 | Application exception recovery method, device, computer program product and storage medium |
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