WO2014074407A1 - Fourniture de services à la demande par l'utilisation de dispositifs informatiques portatifs - Google Patents

Fourniture de services à la demande par l'utilisation de dispositifs informatiques portatifs Download PDF

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Publication number
WO2014074407A1
WO2014074407A1 PCT/US2013/068025 US2013068025W WO2014074407A1 WO 2014074407 A1 WO2014074407 A1 WO 2014074407A1 US 2013068025 W US2013068025 W US 2013068025W WO 2014074407 A1 WO2014074407 A1 WO 2014074407A1
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WO
WIPO (PCT)
Prior art keywords
user
service
panel
location
computing device
Prior art date
Application number
PCT/US2013/068025
Other languages
English (en)
Inventor
Shalin Amin
Mina Radhakrishnan
Paul-Phillip Holden
Curtis Chambers
Travis Cordell KALANICK
Casey Edgeton
Original Assignee
Uber Technologies, Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US13/672,634 external-priority patent/US9230292B2/en
Priority claimed from US13/672,651 external-priority patent/US20140129302A1/en
Priority claimed from US13/672,655 external-priority patent/US20130132246A1/en
Priority claimed from US13/672,658 external-priority patent/US20130132140A1/en
Priority claimed from US13/672,661 external-priority patent/US20130132887A1/en
Priority to CN201380062766.6A priority Critical patent/CN104823436B/zh
Priority to AU2013341532A priority patent/AU2013341532B2/en
Application filed by Uber Technologies, Inc. filed Critical Uber Technologies, Inc.
Priority to CA2889853A priority patent/CA2889853C/fr
Priority to EP13853639.6A priority patent/EP2918068A4/fr
Publication of WO2014074407A1 publication Critical patent/WO2014074407A1/fr
Priority to HK16102655.4A priority patent/HK1214698A1/zh
Priority to AU2016210722A priority patent/AU2016210722B2/en

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/021—Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/40—
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/023—Services making use of location information using mutual or relative location information between multiple location based services [LBS] targets or of distance thresholds
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/029—Location-based management or tracking services

Definitions

  • Embodiments described herein pertain generally to a system and method for providing on-demand services through use of portable computing devices.
  • GPS global positioning system
  • FIG. 1 illustrates an example system for enabling a user to request on-demand services using a computing device, under an embodiment.
  • FIG. 2 illustrates an example method for enabling a user to request on-demand services using a computing device, according to an embodiment.
  • FIGS. 3A through 3H illustrate examples of user interfaces that are displayed to a user to enable the user to request an on-demand service, according to an embodiment.
  • FIGS. 4A through 4C illustrate examples of user interfaces that are displayed to a user to enable the user to select a pickup location for an on-demand service, under another embodiment.
  • FIG. 5 illustrates an example method for determining a location related to an on-demand service request, under an embodiment.
  • FIGS. 6A through 6C illustrate examples of confirmation user interfaces that are displayed to a user when an on-demand service has been requested, according to an embodiment.
  • FIG. 7 illustrates an example of a service summary or receipt that is displayed to a user, under an embodiment.
  • FIGS. 8A through 8B illustrate examples of fare information panels that provide additional information about a fare for an on-demand service, under an embodiment.
  • FIGS. 9A through 9D illustrate an example series of user interfaces that are displayed to a user to provide additional content for various on-demand services, under an embodiment.
  • FIGS. 10A through 10E illustrate another example series of presentations that are displayed to a user to provide additional content for various on-demand services, under another embodiment.
  • FIG. 11 is a block diagram that illustrates a mobile computing device upon which embodiments described herein may be implemented.
  • Embodiments described herein provide an interactive environment for enabling a user to request on-demand services using a computing device.
  • some embodiments described herein enable mobile computing devices, such as smart phones and geo-aware cellular telephony devices, to be used in connection with an on-demand service that enables the user to request services, such as a delivery service or transport service, using a simplified user interface schematic.
  • Functionality such as communicating the location of the user, the location of available service providers, the types of service available, the estimated fees and other information, can be aggregated and provided to the user in an efficient and user-friendly manner.
  • a computing device can operate an application for requesting on-demand services.
  • the application can provide user interface features that provide a user of the application with information for enabling the user to request a particular type of service.
  • the user can be provided a mechanism for selecting services and service types, as well as displaying information that may affect the decision of the user in making such selections.
  • the information and service options made available to the user can be region-specific. For example, different on-demand services and information about different services can be provided to the user based on the region that the user is located in. Thus, the service options made available to the user, as well as the information provided to the user regarding the service options can be made region specific.
  • different user interface features can be provided, at least in part, by an application or program that is stored and operated on the user's computing device.
  • the application can be configured to communicate with an on-demand service system that arranges services between users and service providers (e.g., drivers for transport, ice cream delivery providers, personal telegram service providers, etc.).
  • service providers e.g., drivers for transport, ice cream delivery providers, personal telegram service providers, etc.
  • a user can request food to be delivered to his or her office, and the on-demand service system can determine available food providers that satisfy the user's request and arrange for a food provider to perform the service.
  • the user is enabled, via the user interface features, to make different selections for viewing specified information and for requesting different on-demand service options based on the user selections.
  • a location of the computing device can be determined so that user interface features for requesting an on-demand service can be presented, on a display of the computing device, based on the device's real-time location.
  • a multistate selection feature can be provided to enable a user to select a particular type of service.
  • the multistate selection feature identifies a plurality of service options for an on-demand service (e.g., types of vehicles that can provide a transport service for the user, types of food trucks, delivery methods, etc.), based on a region where the user is located (e.g. the device's real-time location).
  • a summary user interface can be presented on the display in response to the user selecting one of the plurality of the service options, such as a vehicle type for a delivery or transport, or type of food service.
  • the summary user interface can include region-specific information about the on-demand service that is particular to and based on the selected service option.
  • the summary user interface can include region-specific information about the closest food service providers, types of foods available in the region, average prices for the foods, the inventory available, etc.
  • the region-specific information can include an estimated time of arrival to the user's current location, the average price, the amount of space/capacity of the vehicle, etc.
  • the provided information can assist the user in making a better informed decision in requesting the on-demand service.
  • the user can interact with the multistate selection feature by selecting different service types or service options to cause the contents within the summary user interface to dynamically change accordingly.
  • the user when a user makes a service request, the user can specify a location or region related to the service request.
  • the user can specify a pick-up location or region and/or a drop-off location or region via one or more user interface features provided by a service application.
  • the service application and/or the on-demand service system can determine one or locations of interests and locations related to the user. The service application and/or the on-demand service system can use the
  • a confirmation user interface feature can be displayed to present additional features and information that the user can verify before confirming the request.
  • the confirmation user interface can correspond to a panel that displays information about the user's requested service in a clear and informative manner.
  • the computing device can provide the service request to the on-demand service system with necessary user data so that the on-demand service system can arrange the service between the user and an available service provider.
  • the user can provide additional information on the confirmation user interface feature, such as, for example, special notes for the service provider or a promotional code before confirming the request.
  • a service summary or receipt user interface can be displayed to a user.
  • the service summary or receipt user interface can provide pertinent information related to the service rendered for the user so that the user can view accurate details about the service and/or provide a rating or feedback for the service at any time.
  • the service summary or receipt user interface can display information including a cost for the service, how much was charged to the user, a type of service performed, and an identity of the service provider (e.g., person or entity who provided the service).
  • a user can interact with a user interface that is presented by an on-demand service application to view additional content corresponding to a user selection.
  • a user selection of a selectable feature can cause a transition from one user interface to another user interface.
  • the transition can be performed by displaying a graphic that illustrates a seamless transition between the user interfaces.
  • portions of a user interface can shift positions or change sizes in order to display additional information.
  • a "user,” or a “customer” refer to individuals that are requesting or ordering an on-demand service.
  • a "provider,” or a “service provider” refer to individuals or entities that can provide the requested service.
  • a user can request an on-demand service (e.g., car/Taxi service, food delivery, messenger service, telegram service, or provide a product) using the system, and a service provider can communicate with the system and/or the user to arrange to perform the service.
  • an on-demand service e.g., car/Taxi service, food delivery, messenger service, telegram service, or provide a product
  • customer devices and “provider devices” refer to computing devices that can correspond to desktop computers, cellular or smartphones, personal digital assistants (PDAs), laptop computers, tablet devices, television (IP Television), etc., that can provide network connectivity and processing resources for enabling a user to communicate with a system over a network.
  • PDAs personal digital assistants
  • IP Television television
  • a provider device can also correspond to taxi meters or other metering devices.
  • One or more embodiments described herein provide that methods, techniques, and actions performed by a computing device are performed programmatically, or as a computer-implemented method.
  • Programmatically means through the use of code or computer-executable instructions. These instructions can be stored in one or more memory resources of the computing device.
  • a programmatically performed step may or may not be automatic.
  • a programmatic module, engine, or component can include a program, a sub-routine, a portion of a program, or a software component or a hardware component capable of performing one or more stated tasks or functions.
  • a module or component can exist on a hardware component independently of other modules or components.
  • a module or component can be a shared element or process of other modules, programs or machines.
  • Some embodiments described herein can generally require the use of computing devices, including processing and memory resources.
  • computing devices including processing and memory resources.
  • processing and memory resources for example, one or more of
  • embodiments described herein may be implemented, in whole or in part, on computing devices such as servers, desktop computers, cellular or smartphones, personal digital assistants (e.g., PDAs), laptop computers, printers, digital picture frames, network equipments (e.g., routers) and tablet devices.
  • computing devices such as servers, desktop computers, cellular or smartphones, personal digital assistants (e.g., PDAs), laptop computers, printers, digital picture frames, network equipments (e.g., routers) and tablet devices.
  • PDAs personal digital assistants
  • printers e.g., printers, digital picture frames
  • network equipments e.g., routers
  • Memory, processing, and network resources may all be used in connection with the establishment, use, or performance of any embodiment described herein (including with the performance of any method or with the implementation of any system).
  • one or more embodiments described herein may be implemented through the use of instructions that are executable by one or more processors. These instructions may be carried on a computer-readable medium.
  • Machines shown or described with figures below provide examples of processing resources and computer- readable mediums on which instructions for implementing embodiments of the invention can be carried and/or executed.
  • the numerous machines shown with embodiments of the invention include processor(s) and various forms of memory for holding data and instructions. Examples of computer-readable mediums include
  • permanent memory storage devices such as hard drives on personal computers or servers.
  • Other examples of computer storage mediums include portable storage units, such as CD or DVD units, flash memory (such as carried on smartphones, multifunctional devices or tablets), and magnetic memory.
  • Computers, terminals, network enabled devices e.g., mobile devices, such as cell phones
  • embodiments may be implemented in the form of computer- programs, or a computer usable carrier medium capable of carrying such a program.
  • FIG. 1 illustrates an example on-demand service user interface system, under an embodiment.
  • system 100 can be implemented through software that operates on a portable computing device, such as a mobile computing device 180.
  • System 100 can be configured to communicate with one or more network services that coordinate or otherwise provide on-demand services.
  • the mobile computing device can include inherent or native functionality, and can utilize third-party services which enable further functionality through system 100.
  • system 100 can be implemented on one or more computing devices, such as on one or more servers or other mobile computing devices.
  • System 100 can also be implemented through other computer systems in alternative architectures (e.g., peer-to-peer networks, etc.).
  • system 100 can use data provided by an on-demand service system, data provided by other components of the mobile computing device, and information provided by a user in order to present user interface features and functionality for enabling the user to request an on-demand service.
  • the user interface features can be specific to the location or region that the computing device is located in, so that region-specific
  • System 100 can also adjust the user interface features, including the content displayed as part of the user interface features, based on other user selections.
  • system 100 includes an on-demand service application 110, a map component 140, a map database 143, and a location determination 145.
  • the components of system 100 can combine to provide user interface features that are specific to user selections, user locality, and/or real-time conditions to enable a user to request on-demand services.
  • the on-demand service application 110 can correspond to a program that is downloaded onto a smartphone, portable computer device (e.g., tablet or other ego-aware device).
  • a user can download and install the on- demand service application 110 on his or her computing device and register the computing device 180 with an on-demand service system of the entity.
  • the on-demand service application 110 can include an application manager 115, a user interface (UI) component 120, and a service interface 125.
  • the service interface 125 can be used to handle communications exchanged between the on-demand service application 110 and the on-demand service system 170 (e.g., over a network).
  • the service interface 125 can use one or more network resources of the device 180 for exchanging communications over a wireless network.
  • the network resources can include, for example, a cellular data/voice interface to enable the device to receive and send network communications over a cellular transport.
  • the network resources can include a wireless network interface for connecting to access points (e.g., Wireless Fidelity 802.11(g) or 802.11(n)) or for using other types of wireless mediums (e.g., WiMax)
  • access points e.g., Wireless Fidelity 802.11(g) or 802.11(n)
  • other types of wireless mediums e.g., WiMax
  • the application manager 115 can receive user input 111, location information 147, and other information (such as user information 151 and/or historical information 153) to configure content that is to be provided by the UI component 120.
  • the UI component 120 can cause various user interface features 121 to be output to a display of the computing device 180.
  • Some of the user interface features 121 can be region-specific (e.g., based on the current location of the computing device) to display information that is particular to the region.
  • the user interface features 121 can also provide dynamically adjusted content based on user selections provided via the user input 111.
  • the UI component 120 uses a UI framework that can be configured with various content, such as UI content 175 provided by the on-demand service system 170 and content as a result of user input.
  • the UI component 120 can also configure the UI framework with location information 147 and map content 141. In this manner, a map of a region in which the user is currently located in can be displayed as part of a user interface feature 121.
  • the map component 140 can provide the map content 141 using map data stored in one or more map databases 143.
  • the application manager 115 can cause region-specific and user-selection-specific UI content 175 to be presented with or as part of a user interface 121.
  • the user interfaces 121 can be configured by the application manager 115 to display information about on-demand services that are available for the user-specific region.
  • On-demand services can include food services (e.g., users can order food, request mobile food providers such as food trucks, request dessert providers such as ice cream trucks), delivery services, transport services, telegram or entertainment services (e.g., users can request mariachi bands, singing quartets), or other services that the user can request via the on-demand service system.
  • food services e.g., users can order food, request mobile food providers such as food trucks, request dessert providers such as ice cream trucks
  • delivery services transport services
  • transport services telegram or entertainment services
  • telegram or entertainment services e.g., users can request mariachi bands, singing quartets
  • different services and service options can be available for the user.
  • Taxicab vehicles may be available in one city, and unavailable in another.
  • a hybrid vehicle may be available in one city, and unavailable in another.
  • for an on-demand transport service Taxicab vehicles
  • an on-demand Mariachi band may be available in one country or region, and may not be available in other countries.
  • the user interfaces 121 which displays information about services available for a user, as well as features to enable the user to request services, can be configured with network user interface content (e.g., provided by the on-demand service system 170) to reflect the services available to the user based on the user's geographic region.
  • the user is enabled to interact with the different displayed user interface features 121, via the user input 111, to make selections and input preferences when requesting an on-demand service from the on-demand service system 170.
  • the various user interfaces 121 can be rendered to the user based on the user inputs 111 and/or information received from the on-demand service system 170.
  • These user interfaces include, for example, a home page user interface (e.g., an initial page or launch page), a multistate selection feature, a summary user interface, a location suggestion user interface, a location search user interface, a confirmation user interface, a service summary or receipt interface, or a combination of any of the features described.
  • the UI component 120 can cause a home page user interface 121 to be displayed that identifies the service(s) that the user can request using the on-demand service application 110.
  • the home page user interface 121 can also provide only certain service selection options or types that are available in the user's region. In this manner, based on the current location of the computing device, the on-demand service application 110 can cause location-specific user interfaces 121 and content to be presented to the user.
  • a geographic region that is specific to the user can be based on the user's current location (e.g., the current location of the computing device 180) or the user's requested service location (e.g., the pickup location for a transport service, or a delivery location for a food service).
  • the current location can be different from the requested service location, so that the user can manually select a particular pickup location or delivery location that is different from the current location of the computing device 180.
  • the user's current location or service performance location can be determined by the location determination 145.
  • the location determination 145 can determine the location of the computing device in different ways.
  • the location determination 145 can receive global positioning system (GPS) data 161 from location-based/geo-aware resources 160 of the computing device 180.
  • GPS global positioning system
  • the location determination 145 can also receive GPS data 161 from other applications or programs that operate on the computing device 180.
  • system 100 can communicate with one or more other applications using one or more application program interfaces (APIs).
  • APIs application program interfaces
  • the on-demand service application 110 can use the location information 147 to cause the UI component 120 to configure the UI framework based on the location information 147.
  • the on- demand service application 110 can provide the user's location data 119 to the on-demand service system 170.
  • the on-demand service application 110 and/or the on-demand service system 170 can determine the user's current location, pickup location, and/or drop-off location (i) by using location data 177 provided by the on-demand service system 170, (ii) by using user location input provided by the user (via a user input 111), and/or (iii) by using user info 151 and/or historical info 153 stored in one or more user databases 150.
  • the user can provide an input 111 specifying a pickup region or a drop-off region by interacting with a map on a user interface of the on-demand service application.
  • the input 111 can specify a general region (as opposed to a particular address). In such cases, the service application 110 and/or the on-demand service system 170 can attempt to pin-point a more precise location for the user.
  • the on-demand service application 110 and/or the on-demand service system 170 can cross-reference the location data 119 (received from the on- demand service application 110) with the other sources or databases (e.g., third party servers and systems) that maintain location information to obtain granular/specific data about the particular identified location.
  • the on-demand service system 170 can identify particular stores, restaurants, apartment complexes, venues, street addresses, etc., that are proximate to and/or located at the identified location, and provide this information as location data 177 to the on-demand service application 110.
  • the application manager 115 can cause the UI component 120 to provide the specific location information as part of the user interface 121 so that the user can select a particular store or venue as the current location or the service performance location (e.g., a pick up location or delivery location).
  • the on-demand service application 110 can also receive user location input provided by the user to determine the current location or service location of the user.
  • the on-demand service application 110 can cause the UI component 120 to present a location search user interface on the display.
  • the user can input a search term to identify stores, restaurants, venues, addresses, etc., that the user wishes to request the on-demand service.
  • the on-demand service application 110 can perform the search by querying one or more external sources to provide the search results to the user.
  • the user can manually provide user location input by entering an address (e.g., with a number, street, city, state) or by manipulating and moving a service location graphic/icon on a map that is displayed as part of a user interface 121.
  • the on-demand service application 110 can provide the location data 119 to the on-demand service system 170.
  • the on-demand service application 110 can retrieve and use user information 151 and/or historical information 153 that are stored in a user database 150.
  • the user database 150 can include records of the user's previous on- demand service requests as well as user preferences.
  • the user database 150 can be stored remotely at the on-demand service system 170 and user information can be retrieved from the on-demand service system 170.
  • the on-demand service application 110 can use the data stored in the user database 150 to identify previous service locations for the user (e.g., a BBQ sandwiches food ordering application 110 can access the user database 150 for records of when the user ordered food and where the food was delivered to).
  • the on-demand service application 110 can use the user information 151, such as the user's home address, the user's place of business, the user's preferences, etc., and historical information 153, such as the frequency and recency of previous locations that the user requested services at, to provide recent and/or recommended points of interest to the user.
  • the on-demand service application 110 can provide the location data 119 to the on-demand service system 170.
  • the application manager 115 can cause region-specific user interface features 121 to be outputted by the UI component 120.
  • a region that is specific to the user includes the current location (or service location) in which on-demand services can be provided to the user.
  • the region can be a city or metropolitan area in which the computing device 180 is currently located in, can be an area having a predetermined distance radius from current location (e.g., six miles), or can be an area that is specifically partitioned from other areas.
  • the application manager 115 can cause region-specific information about the on-demand service to be provided on one or more user interface features 121.
  • Region-specific information about the on-demand service can be provided, in part, by the on-demand service system 170.
  • the on-demand service application 110 can provide location information to the on-demand service system 170 so that the on-demand service system 170 can arrange for a service to be provided to a user (e.g., arrange a transport service or an entertainment provider service).
  • the on-demand service system 170 can provide information about available service providers (e.g., drivers, or mariachi bands) that can perform the on- demand service in that region.
  • a transport on-demand service system 170 can maintain information about the number of available vehicles, the number of available drivers, which drivers are currently performing a transport service, which drivers are ready to pick up users, the current location of the vehicles, the direction and destination of the vehicles in motion, etc., in order to properly arrange the transport service between users and drivers.
  • a food on-demand service system 170 can maintain information about the different food trucks that are available, where the food trucks are, how long a food truck will be at a particular location, what type of foods are being served, etc. Because services can vary between regions, such as cities, the application manager 115 can cause only information pertinent to the user's specific region to be provided as part of the user interface 121.
  • Service information 171 can correspond to information about the particular on-demand service that can be arranged by the on-demand service system 170 (e.g., food services, delivery services, transport services, telegram or entertainment services).
  • Service information 171 can include information about costs for the service, available service options (e.g., types of food available, types of entertainment, delivery options), or other details (e.g., available times, specials, etc.).
  • Provider information 173 can correspond to information about the available service providers themselves, such as profile information about the providers, the current location or movement of the delivery vehicles, transport vehicles, food trucks, etc., or the types of vehicles.
  • the on-demand service system 170 would look for available drivers within a particular distance or particular pickup time from the user (e.g., the system would not consider drivers in Los Angeles, California).
  • the on-demand service system 170 can transmit relevant service information 171 (e.g., cost for the service, promotions in the area) and relevant provider information 173 (e.g., driver information, vehicle information) to the on-demand service application 110 so that the on- demand service application 110 can cause region-specific information to be presented to the user.
  • relevant service information 171 e.g., cost for the service, promotions in the area
  • relevant provider information 173 e.g., driver information, vehicle information
  • the on-demand service system 170 can transmit service information 171 and/or service provider information 173 to the on- demand service application 110.
  • a region-specific user interface feature 121 can include a mu ltistate selection panel .
  • the mu ltistate selection panel can include a mu ltistate selection feature that can be manipulated and moved by the user (e.g ., by interacting with an input mechanism or a touch-sensitive display screen) in order to select one or more service options to request the on-demand service.
  • the multistate selection panel can identify and display only certain options that are available for providing the on-demand service in that region.
  • the mu ltistate selection panel can enable only the available vehicle types to be displayed and/or selected by the user.
  • the indicators for the u navailable types of vehicles, such as limousines and SUVs, for example, can be blocked out, hidden, or displayed in a different manner than indicators for vehicle types that are available in that region .
  • the mu ltistate selection panel can provide different dessert types that are available for selection by a user in the region. If ice cream is unavailable for a particular region, while tarts, cookies, or cheesecakes are available for a user to request, the multistate selection panel can enable only tarts, cookies, or cheesecakes to be selected by the user in requesting the on-demand dessert service.
  • the user interface featu re 121 can correspond to a summary panel that displays region-specific information about the selected service option. For example, for an on-demand food or dessert service, once a user makes a selection of a type of service (e.g . , a type of food or a certain food truck, etc.), the su mmary panel can display information about the closest available food provider, the average cost for an order, menu details, service provider profile information, or other information that the user can qu ickly view to make an informed decision.
  • a type of service e.g . , a type of food or a certain food truck, etc.
  • the summary panel can provide region-specific information, such as the estimated time of arrival for picku p (based on the user's current location or pickup location and the current locations of the available vehicles of the selected type), the average fare based on the reg ion (e.g. , the average estimated fare can be region-specific because some regions can be more expensive than other regions and/or some vehicle types can be more expensive than other vehicle types), and the capacity of the vehicle (how many riders can fit in the vehicle).
  • region-specific information such as the estimated time of arrival for picku p (based on the user's current location or pickup location and the current locations of the available vehicles of the selected type)
  • the average fare based on the reg ion e.g. , the average estimated fare can be region-specific because some regions can be more expensive than other regions and/or some vehicle types can be more expensive than other vehicle types
  • the capacity of the vehicle (how many riders can fit in the vehicle).
  • the su mmary panel can be provided concu rrently with the mu ltistate selection panel so that when the user manipulates the mu ltistate selection featu re to select different service options, the content within the summary panel can be dynamically adjusted by the on-demand service application 110 to provide updated information corresponding to the selected option.
  • the application manager 115 can cause the UI component 120 to provide user interface features 121 that are based on the selected service option.
  • the user can then make a request for the on- demand service based on the selection.
  • a confirmation user interface feature 121 can be provided by the on-demand service application 110. From this user interface feature, the user can view the details of the request, such as what account or credit card to charge (and can edit or choose a different payment method), provide specific requests to the driver, enter a promotional code for a discount, calculate the price, cancel the request, or confirm the request.
  • the request can be automatically confirmed without displaying a confirmation user interface feature 121.
  • the on-demand service application 110 can provide the service request 117 to the on-demand service system 170 via the service interface 125.
  • the service request 117 can include the service location specified by the user (e.g., the location where the user would like the service to be performed or provided), the user's account information, the selected service option, any specific notes or requests to the service provider, and/or other information provided by the user.
  • the on- demand service system 170 can arrange the service between the user and an available service provider that is qualified and capable of providing the on-demand service.
  • the on- demand service system 170 can provide additional provider information 173 to the on- demand service application 110, such as the particular service provider who will be fulfilling the service, the service provider's ratings, etc., so that this information can be provided to the user on a user interface 121.
  • FIG. 2 illustrates an example method for providing on-demand service user interface features on a computing device, according to an embodiment.
  • a method such as described by an embodiment of FIG. 2 can be implemented using, for example,
  • FIG. 1 references made to elements of FIG. 1 are for purposes of illustrating a suitable element or component for performing a step or sub-step being described.
  • the on-demand service application can automatically determine the current location of the computing device (step 210).
  • the current location of the computing device (or the selected service location for the on- demand service) can be determined based on location data provided by a geo-aware resource, such as a GPS component of the computing device (sub-step 212), based on user input to search and/or select particular locations (sub-step 214), and/or based on historical data of previous pickup locations of the user (sub-step 216).
  • a region or area that includes the current location or the service location in which the on-demand services are to be performed can be determined by the on-demand service application and/or the on-demand service system.
  • the on-demand service system can identify available service providers (e.g., drivers, food trucks, dessert providers, mariachi bands) in the region that can perform the on-demand service.
  • a multistate selection feature for selecting one or more of a plurality of service options can be presented on a display of the computing device (step 220).
  • the multistate selection feature can identify, and enable a user to select one of various service options available for a particular on-demand service.
  • the multistate selection feature can identify the specific available vehicle types (e.g., Sedan, Taxi, SUV, hybrid vehicle, electric vehicle, limousine, etc.) that the user can request for an on-demand transport service.
  • the multistate selection feature identifies only those vehicle types that are available in that region to provide the on-demand transport service, so that vehicle types that are unavailable cannot be selected by the user. For example, in one region, such as a particular city, only Sedans and Taxis may be available, whereas in another city, Sedans, Taxis, and SUVs may be available for transport.
  • the multistate selection feature that is displayed to the user can be a slider panel with a selectable icon that can slide along a track.
  • the multistate selection feature can include features to toggle on or off each of the different available service options in that region. For example, on a mobile computing device with a touch- sensitive display, the user can tap on the different service options to cause the selectable icon to move to the selected option, or hold and drag the selectable icon between the different service options along a track or path.
  • an indication can be displayed to provide feedback to the user (e.g., when the SUV vehicle type is selected for a transport application, the selectable icon can display an image of an SUV rather than an image of a Sedan or other previously selected vehicle type).
  • the application displays user interface features that are region-specific and selection-specific. In one
  • a region-specific summary user interface is presented based on the selected service option of the user (step 240).
  • the summary user interface can be region- specific because different regions can have different pricing structures based on usage of the service in the city, the amount of available service providers and/or users, the overall cost of living, etc.
  • the summary user interface can provide a variety of region-specific and selection-specific content to the user so that the user can specify the transport service he or she prefers.
  • the summary user interface can identify the estimated time of arrival of the driver (having the selected vehicle type) to the user's current location or service location (e.g., pickup location).
  • the summary user interface can also display the region-specific average fare for the vehicle of the selected type (e.g., the average fare can be an estimated fare based on the locations of the available vehicles and the location of the user), and identify the maximum capacity (number of people the vehicle can drive at once) for the selected vehicle type.
  • the summary user interface can also be displayed concurrently with the multistate selection feature so that when the user changes the selected service option to select a different service option, the summary user interface can dynamically alter the content based on the adjusted selections. In this manner, the user can easily view the differences (e.g., differences in cost, vehicle size, estimated time for performing the service, estimated time of arrival, types of foods available, etc.) between the service options to make a better judgment on what on-demand service options to request.
  • differences e.g., differences in cost, vehicle size, estimated time for performing the service, estimated time of arrival, types of foods available, etc.
  • FIGS. 3A through 3H illustrate examples of user interfaces that are displayed to a user to enable the user to request an on-demand service, according to an embodiment.
  • FIG. 3A illustrates a multistate selection feature as described in FIGS. 1 and 2
  • FIG. 3B illustrates a summary panel (concurrently with the multistate selection feature) as described in FIGS. 1 and 2.
  • FIGS. 3C through 3H illustrate a set of user interfaces that illustrate examples of user interfaces described in FIGS. 1 and 2.
  • the home page user interfaces 300a, 300b, 380 of FIGS. 3C, 3E, 3G respectively, and the summary user interfaces 350a, 350b of FIGS.
  • 3D, 3F respectively, illustrate user interfaces that can be provided by a transport service application (e.g., which is an example of an on-demand service application) running or being operated on a user's computing device (e.g., a smart phone).
  • a transport service application e.g., which is an example of an on-demand service application
  • a user's computing device e.g., a smart phone.
  • a home page user interface can be provided to the user.
  • the user can interact with features on the home page user interface in order to request a service.
  • the home page user interface can include a multistate selection feature 320, as illustrated in FIG. 3A.
  • the multistate selection feature 320 can include a track 321 and a slider feature 322 that can be manipulated by the user (via an input mechanism) to be moved along the track 321.
  • Each resting point or "stop" on the track can correspond to a particular service feature or option that the user can select when requesting an on-demand service.
  • the available service options can be identified with an identifier 325.
  • different service options can be provided with the multistate selection feature 320.
  • the service options provided with the multistate selection feature 320 can correspond to types of foods that are available in the user's region.
  • the multistate selection feature 320 can be presented on the display to include only service options that are available so that options that are unavailable in that locale are not displayed or are displayed in a different fashion to be distinguishable to the user (e.g., a different color, shading, text type, etc.).
  • the multistate selection feature 320 can prevent the user from making a selection of a service option that is unavailable if the user attempts to select a stop that corresponds to an unavailable service option.
  • a summary panel can be provided to the user to display additional detail about the user's selection.
  • FIG. 3B illustrates a summary panel that can be displayed to the user by the on- demand service application.
  • the summary panel 360 can be provided independently of the multistate selection feature 320 or be provided concurrently with the multistate selection feature 320.
  • the summary panel 360 can provide region-specific information that also corresponds to the service option selection made by the user on the multistate selection feature 320.
  • the summary panel 360 can include a plurality of sections 361, 363, 365 that each include dynamically provided content that is region-specific and selection-specific.
  • the user can select a mariachi band via the multistate selection feature 320 (e.g., instead of a string quartet or jingle singing group, etc., that is available in the region).
  • the summary panel 360 can include specific information about available mariachi bands in the user's region.
  • the summary panel 360 can provide the average, actual, or estimated cost for the mariachi band in section 361, the number of band members available in section 363, or the earliest the band can perform the service in section 375, or other information, etc., to quickly provide the user with sufficient details in placing the order.
  • functionality such as communicating a variety of information to the user, can be aggregated and provided to the user in an efficient and user-friendly manner.
  • FIGS. 3C through 3H illustrate user interfaces that illustrate examples of user interfaces that are displayed by an on-demand service application.
  • the user interfaces can be provided by an on-demand transport application.
  • features described in FIGS. 3C through 3H can also be provided by other on-demand service applications (e.g., applications that can enable the user to request other on- demand services).
  • a home page user interface or request user interface 300a can be presented on the display of the user's computing device.
  • the home page user interface 300a can include a service location identifier 310 that identifies the determined current location of the computing device or the service location that the user has specified via user selections.
  • the service location identifier 310 can first automatically display the determined current location of the computing device without user selection.
  • the service location identifier 310 can also be selectable by the user to change the current location (e.g., if the current location is incorrect) or the service location (e.g., the user will be somewhere else in the next few minutes and would prefer to get the service at a different location than the current location).
  • the service location identifier 310 can display an address, a name of a location (e.g., store, park, restaurant, venue), street
  • intersections or user programmed identifier (e.g., "work,” “parent's house,” or “home” of the user).
  • the home page user interface 300a can also include a multistate selection feature 320.
  • the multistate selection feature 320 can include a slider feature 322 that can be manipulated by the user to be moved along a track 321.
  • the multistate selection feature 320 can identify a plurality of service types that are available for providing, for instance, a transport service for the user based on the user's current location (or pickup location).
  • available service providers can be determined for a particular region that includes the user's current location or pickup location.
  • the region can be a city, such as San Francisco, California, and the multistate selection feature 320 can identify vehicle types that are available for providing the transport service within the general vicinity or area of San Francisco, California.
  • the multistate selection feature 320 is region-specific so that only the vehicles that are specifically available in San Francisco, California can be selected by the user.
  • the available vehicle types in FIG. 3C include Taxis, Sedans, and SUVs or any type of vehicle available to the user. These vehicle types can each be indicated by an identifier 325 that is shown above a corresponding selection point along the track 321.
  • the vehicle types that are not available in the region can be identified differently so that the user can determine which vehicle types cannot be selected for the transport service. In FIG.
  • 3C for example, "UBERx” vehicles, which are identified to be a different type of vehicle as compared to Taxis, Sedans, or SUVs (such as a limousine or hybrid vehicle), are not available in the region of San Francisco, California.
  • Some examples to differentiate available types of vehicles as compared to unavailable types of vehicles include using providing an identifier 327 with different characteristics (e.g., varying font colors, font shading, font sizes), or by not including an identifier in its entirety or blocking out the identifier 327 from appearing on the multistate selection feature 320.
  • the identifier 325 of the selected vehicle type can also be changed to identify the selection.
  • the identifier "Sedan” is elevated as compared to the other identifiers to indicate the selection of "Sedan” type vehicles.
  • the selected identifier can be altered in size, color, font, etc., to easily indicate to the user of the selection.
  • the graphic 323 provided within the slider feature 322 can dynamically change in order to correspond to the selection (e.g., a graphic of a vehicle that corresponds to a selected vehicle type, a graphic of food type, a graphic of an entertainment selection, etc.).
  • the slider feature 322 can initially be positioned at a default vehicle type or a default vehicle type that is selected and programmed by the user. In other variations, the slider feature 322 can be initially positioned at a vehicle type that has most frequently been used by the user to request the transport service, or can initially be positioned at a vehicle type that was previously used by the user to request a transport service.
  • the home page user interface 300a can also include a map that illustrates at least a portion of the region in which the user's current location or pickup location is located in.
  • the map can include a graphic pin 313 that indicates the user's current location or pickup location.
  • the home page user interface 300a can also include a feature (proximate to or as part of the graphic pin 313) that indicates an estimated time of arrival 330 of an available service provider having a vehicle of the selected type, and a request selection feature 340 to enable the user to request the transport service using the selected vehicle type.
  • the estimated time of arrival 330 can dynamically be altered in response to the user changing the selection by moving the slider feature 322 along the track 321.
  • the on-demand service application that operates on the user's computing device can communicate with the on-demand service system to receive real-time information about service providers in the determined region of the user.
  • the on-demand service system can continually (periodically) receive data from the computing devices of the service providers (e.g., such as GPS data, driver and vehicle information) in order to determine the current location of the service providers, the speed and direction in which the service provider is moving, whether a service provider is currently providing a transport service (e.g., is currently occupied), etc., and other service provider information.
  • the on-demand service application can receive information about one or more service providers in the vicinity of the user's current location or pickup location in order to provide real-time information to the user.
  • one or more graphic vehicle indicators 315 can be dynamically provided on the map to indicate to the user the current/real-time locations and movements of the service providers having the selected vehicle type.
  • the graphic vehicle indicators 315 can indicate to the user that the driver is currently available to service the user and is within the region or portion of the region in which the user's current location or pickup location is located in.
  • the user has selected Sedan vehicles as the vehicle type in which he or she would like to potentially request a transport service.
  • the map can display graphic vehicle indicators 315 that visually represent Sedan vehicles that are near the current location or pickup location of the user. If the user changes the vehicle selection using the multistate selection feature 320 to select SUVs, the graphic vehicle indicators 315 of the Sedans can be removed from the map and one or more graphic vehicle indicators 315 (if any) of SUVs can be provided on the map.
  • one or more graphic vehicle indicators 315 can move on the map corresponding to the real-time and real-life movements of the service providers' vehicles relative to the user's current location or pickup location.
  • the movements of the graphic vehicle indicators 315 can be determined using provider data (e.g ., via provider information 173 transmitted by the transport service system in FIG. 1) that includes GPS data of the drivers' vehicles.
  • the transport service system can also use one or more databases of streets and roads for maps (e.g., including external databases maintained by third parties or other map sources) to determine how the graphic vehicle indicators 315 can be oriented and moved on a map that is presented to the user (e.g., as part of the home page user interface 300a).
  • the one or more databases can include geocoding information that make up individual streets and roads. By taking the GPS points or coordinates of available vehicles (from the service providers' devices) and drawing lines between the points, the GPS points and lines can be aligned with the geocoding information from the databases. In this manner, real-time vehicle movements and locations can be correlated to maps of streets and roads so that the graphic vehicle indicators 315 can be displayed to the user.
  • the transport service system can correct for inconsistencies and smooth out lines between GPS points so that the corresponding graphic vehicle indicators 315 can be accurately displayed on a map to the user on the user's computing device (e.g., on user interface 300a).
  • the graphic vehicle indicators 315 can then be oriented and aligned in the appropriate directions on the appropriate streets so that the user can easily determine the locations and directions of movement of nearby service provider vehicles, and determine what side of the street the service provider vehicles are on.
  • a summary user interface 350a can be presented to the user.
  • the summary user interface 350a can overlay the previously displayed user interface feature, such as the home page user interface 300a, so that a portion of the previously displayed user interface feature can be continued to be displayed to the user.
  • the summary user interface 350a can include a summary panel 360 that is displayed over the previously displayed user interface feature, such as the home page user interface 300a.
  • the summary panel 360 can be presented concurrently with the multistate selection feature 320.
  • a semi-transparent shading 370 can overlay a portion of the previously displayed user interface feature so that the user can continue to view information provided on portions of the previously displayed user interface.
  • the summary panel 360 can include a variety of information related to a transport service that is specific to the locality (e.g., the region) of the user and the selected vehicle type.
  • the summary panel 360 can include an estimated time of arrival (ETA) section 361, an average fare section 363, and a maximum capacity section 365, that each include dynamically provided content that is location-specific (e.g., region-specific) and vehicle-specific.
  • ETA estimated time of arrival
  • Each of the sections can also include a graphic to represent the corresponding content (e.g., a watch or clock, a receipt or ticket, person).
  • the information provided within the sections 361, 363, 365 can also be dynamically adjusted based on the real-time conditions of the service providers (e.g., the estimated time of arrival can be decreased or increased, or the average estimated fare can be adjusted).
  • the location-specific information is based on the selected vehicle type, when the user changes the selection of a vehicle type, the information provided within the sections 361, 363, 365 can be dynamically adjusted. For example, when the summary panel 360 is presented concurrently with the multistate selection feature 320 on the summary user interface 350a, the user can also move the slider feature 322 to select different vehicle types and cause the content within the sections 361, 363, 365 to change accordingly.
  • the maximum capacity of an SUV or Van can be more than four, for example, compared to a Sedan, which can be three, and the closest SUV or Van can be much further away than a Sedan, which can cause the estimated time of arrival to be altered.
  • a Sedan can be cheaper than an SUV in the user's current region, so that the average estimated fare can be dynamically decreased in cost.
  • the user can also select a completion feature 367 when he or she has finished viewing the information corresponding to the selected vehicle type. Selecting the completion feature 367 can close the summary user interface 350a to remove the summary panel 360. In other examples, selecting other portions of the summary user interface 350a (e.g., selecting on a region of the semi-transparent shading 370) can cause the summary user interface 350a to be closed (e.g., no longer presented to the user).
  • select a completion feature 367 can close the summary user interface 350a to remove the summary panel 360.
  • selecting other portions of the summary user interface 350a e.g., selecting on a region of the semi-transparent shading 370
  • the summary user interface 350a can be closed (e.g., no longer presented to the user).
  • other user interface features can be provided to enable the user to request the transport service.
  • the transport application can also provide transport specific information to the user using languages, symbols, and/or prices based on the user's location.
  • the different vehicle types displayed in the multistate selection feature 320 can be identified in French, German, Spanish, etc., based on the country the user operates the transportation application in (e.g., instead of "Sedan" or "Any”).
  • a user can choose to have information provided by the transport application in a particular language (e.g., select a language for the application), such as when first installing the transport application or by selecting a language when first registering the user's device, etc.
  • the user is also free to change languages upon his or her preference.
  • the content within the sections 361, 363, 365 of the summary user interface 350a can also be provided in a language selected by the user and/or based on the user's location. If the user was currently in London, England, for example, the average fare section 363 would display the average cost for the selected vehicle type in pounds (GBP) instead of dollars (USD).
  • GBP pounds
  • USD dollars
  • FIG. 3E illustrates another example of a home page user interface or request user interface 300b.
  • a user can interact with the home page user interface 300b, such as the request selection feature 340, in order to request a service (e.g., a transport service).
  • the home page user interface 300b can have a similar layout as the layout of the home page user interface 300a illustrated in FIG. 3C, but have some differences. For example, in the home page user interface 300b, only four types of available service options are displayed on a multistate selection feature 320.
  • FIG. 3F illustrates another example of a summary user interface 350b.
  • the summary user interface 350b can have a similar layout at the layout of the summary user interface 350a illustrated in FIG. 3D.
  • the summary panel 360 can display information related to a transport service that is specific to the locality (e.g., the region) of the user and the selected vehicle type (e.g., "Black Car").
  • the summary panel 360 can also include a selectable fare feature 369 that can display additional or detailed information about the fare.
  • ETA estimated time of arrival
  • the summary panel 360 can also include a selectable fare feature 369 that can display additional or detailed information about the fare.
  • the home page user interface 380 of FIG. 3G can also be provided by the transport application.
  • the home page user interface 380 can correspond to a transition interface that is displayed while content in the request selection feature 340 is being updated or modified.
  • the transport application is initially loading or is processing information as a result of user input (e.g., manipulation of slider feature 322), different graphics/text can be provided within the request selection feature 340 and/or the estimated time of arrival 330.
  • the home page user interface 380 (and other user interfaces for other on- demand services as described in FIGS. 1 through 3F) can also include a price adjustment (or surge pricing) selectable feature 381.
  • the transport service system can dynamically adjust the price for transport service in a given region based on real-time conditions. Based on real-time conditions, such as the high (or low) demand of transport service requests or the high (or low) supply of available transport service providers, the transport service system can increase or decrease the price for the transport service in that region.
  • the price adjustment feature 381 can be provided to a user interface feature, such as the home page user interfaces 300a, 300b, 380.
  • a price adjustment icon 383 can be provided with one or more vehicle types in a user's region to inform the user which particular vehicles are subject to the price adjustment. Dynamic price adjustment is described in U.S.
  • the home page user interface 380 can also include a promotional selection feature 391.
  • the promotional selection feature 391 can be selected by a user to view dynamically provided promotional content that the user can view and request when requesting the transport service. Promotional content is further described with FIGS. 9A through 9D below.
  • FIG. 3H illustrates another example of a user interface feature that can be displayed by an on-demand service application.
  • the user interface 395 can be displayed by the on-demand service application in response to a user interacting with a previously displayed user interface (e.g., such as the user interfaces 300a, 300b, 350a, 350b, 380, of FIGS. 3C through 3G, or user interfaces 600, 650, 690 of FIGS. 6A through 6C, etc.)
  • the user interface 395 displays a full screen (or close to full screen) view of an expanded map 396 that provides information about the user's location (marked by a graphic pin, such as the graphic pin 313 of FIG. 3C) as well as one or more graphic vehicle indicators that are dynamically provided on the map 396 to indicate the
  • the user interface 395 can be presented with an expanded map 396 that has been expanded to fit the size of a display screen of the computing device in response to a user selection.
  • the user selection can correspond to, for example, the user interacting with (e.g., tapping, tapping and holding, or double tapping, etc.) a portion of a map of a previously displayed user interface.
  • the map can expand from a first size (e.g., from the window size in FIG. 3G) to a second size (e.g., to the size in FIG. 3H).
  • a graphical transition can be provided to show the transition between the map in a previously displayed user interface to the expanded map 396 in the user interface 395.
  • the user interface 395 can also include a reduce feature 397 that can be selectable in order to return the map to a previous size and re-display the previously displayed user interface feature.
  • the graphic transition can show the transition of the expanded map 396 reducing in size from the larger size to a smaller size, such as the map in FIG. 3G.
  • the user can then again view the different options, such as the multistate selection feature 320 of FIG. 3G.
  • the user interface 395 can be displayed in response to the user interacting with the map of the confirmation user interface 500 of FIG. 5A. Selecting the reduce feature 397 would then cause the confirmation user interface 500 to be re-displayed so that the user can view the information before confirming the request.
  • FIGS. 4A through 4C illustrate examples of user interfaces that are displayed to a user to enable the user to select a service location for an on-demand service, under another embodiment.
  • the location suggestion user interface 400, and/or the location search user interfaces 450, 495 illustrate user interfaces that can be provided by the on-demand service application in response to the user requesting to make a manual selection of a service location.
  • the location suggestion user interface 400 enables a user to select particular locations, such as stores, restaurants, parks, venues, etc., that can be precisely and easily identified by a service provider when the user requests to have the on-demand service be performed or fulfilled.
  • locations such as stores, restaurants, parks, venues, etc.
  • the user can select the location at which the user would like his or her food to be delivered at (e.g., the user's office or home, or a friend's apartment, etc.) or the location where the mariachi band should play at (e.g., at a bar or restaurant).
  • the location at which the user would like his or her food to be delivered at e.g., the user's office or home, or a friend's apartment, etc.
  • the location where the mariachi band should play at e.g., at a bar or restaurant.
  • the user when accessing a transport service application, the user can select the pickup location identifier 310 in order to view suggestions 430 of various locations and venues that are located in the vicinity of the user's current location. If the user is at Nanigans SF, for example, and would like to be picked up there, the user can select the entry 440 for Nanigans SF as the pickup location for the transport service. Once the user makes the selection, the pickup location identifier 310 of FIG. 3E can identify the pickup location to be Nanigans SF.
  • other suggested entries 440 can be provided based on historical/previous pickup locations of the user and/or based on user-specific data.
  • the on-demand service application can access user information that includes previously requested services and/or personal user information (e.g., the user's home address, the user's place of business, the user's preferences) to provide one or more user-based location entries 420, 440.
  • Historical information such as the frequency or recency of previous service locations that the user requested service to be performed at, can be used to provide recent and/or recommended points of interest to the user. [0101] In this manner, the on-demand service application can predict what particular service locations the user would like to select.
  • the one or more suggested entries 440 can be displayed based on a combination of the user's current location (e.g., the nearness of service locations) and the recency of previous service locations and/or the total frequency of particular service locations. In some examples, the suggested locations can also be ranked based on the scores of the suggested locations determined using a recency, frequency, or nearness algorithm.
  • the user can also select the search field 410 in order to search for other locations or venues that are not listed in the suggestions 420, 430.
  • a cancellation feature 415 can be selected by the user to close the location suggestion user interface 400 and request service at the location already determined and identified on a location identifier (such as the pickup location identifier 310 of FIGS. 3C, 3E).
  • the location search user interface 450 of FIG. 4B enables the user to manually provide input (e.g., such as at least portions of an address, a name of a store, a street name, a city, etc.) in the search field 460 to search for particular locations, stores, buildings, or venues to select as a service location.
  • the on-demand service application can communicate, via APIs, with one or more other applications or programs to display a keyboard 490 as part of the location search user interface 450.
  • entries 480 can be provided that match (at least in portion) the characters provided in the search field 460.
  • the user can also select the "search" feature 470 to cause the on-demand service application to perform a search (e.g., of one or more internal and external location or map databases of the on- demand service system) using the search term or characters provided in the search field 460 as the search query.
  • the search results 496 can be provided on the location search user interface 495 of FIG. 4C for user selection.
  • the location search user interface 495 can also display a feature 497 that identifies one or more sources that were queried to determine the search results 496.
  • FIG. 5 illustrates an example method for determining a location related to an on-demand service request, under an embodiment.
  • a method such as described by an embodiment of FIG. 5 can be implemented using, for example, components described with an embodiment of FIG. 1. Accordingly, references made to elements of FIG. 1 are for purposes of illustrating a suitable element or component for performing a step or sub-step being described. Depending on implementation, one or more of the steps described in FIG. 5 can be performed by the on-demand service application 110 and/or the one-demand service system 170.
  • the user can provide a service request input via a mobile computing device (step 510).
  • the user can provide service request input without manually specifying a location.
  • the user may specify a pickup or drop-off region to coincide with the location where the user requested service on their geo-aware device.
  • a user can operate an on- demand service application and request the transport service using one or more user interface features (such as described with FIGS. 1 through 4C).
  • the service application can utilize, for example, the mapping/GPS
  • functionality of the computing device to determine a region of the device when the request is made.
  • the transport request can include a pickup region (sub-step 512) and/or a drop-off region (sub-step 514).
  • region is intended to mean an area that encompasses multiple locations, where each location identifies or correlates to an address or a landmark.
  • the on-demand service application and/or the on-demand service system can attempt to identify a more precise location related to the service request.
  • the user's mobile computing device can determine its general position or region using a GPS component.
  • the GPS measurements of the position of the device can identify a region (e.g., a half-block or block, a shopping center, a business district, or a large building, etc.) encompassing many locations (e.g., multiple businesses or addresses), rather than a specific location (e.g., as identified by specific address).
  • the user may specify a region as input by, for example, selecting an area of a map as a pickup region or a drop-off region. Again, such a specified region can point to a neighborhood having multiple homes at the end of a street, can point to a shopping center with numerous entrances and stores, or can point to a strip mall having many stores within a small geographic area, etc.
  • the on-demand service application and/or the on-demand service system can use location information about the pickup region and/or the drop-off region to determine one or more locations of interest within the region (step 520).
  • the location information can be cross-referenced with the other sources or databases, such as a business directory, that maintain location information with business, stores, restaurants, venues, landmarks, etc. (sub-step 522).
  • a business directory that maintain location information with business, stores, restaurants, venues, landmarks, etc.
  • the on-demand service application and/or the on- demand service system can identify one or more locations of interests within the region specified with the service request (e.g., a region specified by the user and/or a region of the device when the request was made).
  • the pickup region and/or the drop-off region can also be compared with historical locations related to the user (step 530).
  • a user of a service application can request a service at a location in which the user previously requested the service.
  • the on-demand service application and/or the on-demand service system can compare the region specified with the service request in order to determine if the user is likely requesting service at a location related to the user.
  • the locations related to the user can include the user's most recent location(s) (e.g., previous service locations requested within a certain past time frame) (sub-step 532), the user's most common locations (sub-step 534), and the user's previously visited location that is closest to the user's current location and/or the user's specified region (sub-step 536).
  • the user's most recent location(s) e.g., previous service locations requested within a certain past time frame
  • sub-step 534 the user's most common locations
  • the on-demand service application and/or the on-demand service system can determine one or more likely locations for the user (step 540).
  • the on-demand service application can provide a prompt as part of a user interface feature asking the user whether the likely location is a location the user would like to be picked up at or dropped off at (e.g., "Do you want to be picked up at Joe's Coffee Shop?"). If the user confirms the location, the service request can be processed and the service can be arranged for the user (step 550).
  • the on-demand service application can determine the next likely location and provide a second prompt to the user (e.g., and so forth). In this manner, the service application and/or the on-demand service system can attempt to provide a more precise location for the user based on the location information provided with the user's service request.
  • the on-demand service application can determine one or more likely locations for a user without user input as to user's location or region. For example, for a transport service request, the on-demand service application can automatically determine the user's pickup region using geo-aware resources (e.g., a GPS component) of the user's computing device and assume that the determined region includes a location that the user wishes pickup at. Accordingly, when the user requests transport (e.g., without specifying a particular location), the on-demand service application can prompt the user with a determined likely location that is based on the user's location at the time of the request.
  • geo-aware resources e.g., a GPS component
  • FIGS. 6A through 6C illustrate examples of confirmation user interfaces that are displayed to a user when an on-demand service has been requested, according to an embodiment.
  • FIG. 6A illustrates an example of a general layout of a confirmation user interface 600.
  • a confirmation user interface 600 can be implemented as a single panel that displays pick up and/or drop off field 605 (e.g., location information), a geographic presentation or a map 610, fare information 615, promotional code input 620, other info 625 (e.g., communication for driver, special requests, etc.), and a confirmation input feature 630.
  • the confirmation user interface 600 provides a top- down hierarchy that structures information relating to a transport service that was provided to the user.
  • the hierarchy can optionally correlate with a timing sequence of a transport request. For example, information pertaining to the user's selection of the pickup and/or drop-off locations can be provided higher in the structure of the panel to represent the user's initial interaction with the service. Subsequent events and information can be provided below, such as mapping information, vehicle selection, and fare information (e.g., payment information).
  • mapping information e.g., mapping information
  • vehicle selection e.g., payment information
  • fare information e.g., payment information
  • one or more of the informative features 605, 610, 615, 620, 625 of the confirmation user interface 600 can be individually selectable to display additional information corresponding to the selected feature.
  • the confirmation user interface 600 can illustrate a user interface that is provided by a transport service application in response to the user requesting a transport service. After the user selects a vehicle type and his or her pick up or drop off location, for example, the user can request the transport service by selecting the request selection feature 340 of FIG. 3C. Similarly, the confirmation user interface 600 can be provided in response to the user requesting other on-demand services using other respective on-demand service applications. In some cases, entities that provide services through use of computing devices (e.g., such as through use of the transport service application) can be required to provide certain information to customers as a result of mandated regulations (e.g., consumer protection, etc.). The confirmation user interface 600 can provide a means for fulfilling the regulations by providing information about the user's requested service on a single and easy-to-understand panel.
  • the confirmation user interface 600 can provide a variety of information that the user can view and confirm before the on-demand service system arranges the on-demand service for the user.
  • the confirmation user interface 600 can display in the pick up and/or drop off field 605, an address, venue, or landmark corresponding to a location that the user identified for the service. If the location is incorrect, before the user requests the service, the user can select the field 605 in order to modify the pick up information. Similarly, the user can view the other features 610, 615, 620, 625 and make appropriate changes, if necessary, before selecting the confirmation input feature 630.
  • FIG. 6B illustrates an example of a confirmation user interface 650.
  • the confirmation user interface 650 illustrates a detailed panel having a similar layout to that of the confirmation user interface 600 of FIG. 6A.
  • the confirmation user interface 650 can include a picku p location marker 660 and a pickup location panel 655 that identify the selected vehicle type (e.g ., Sedan) as a graphic and/or text, and the pickup location (e.g . , automatically determined from the current user location or determined from user selections).
  • the selected vehicle type e.g ., Sedan
  • the confirmation user interface 650 can also include additional features on the map, such as a marker 665 (a marker identifying the destination, if selected by a user via a user interface, or a marker identifying the cu rrent location of the driver that is to provide the transport service) .
  • a marker 665 a marker identifying the destination, if selected by a user via a user interface, or a marker identifying the cu rrent location of the driver that is to provide the transport service.
  • the confirmation user interface 650 can include a service destination marker, a cu rrent ice cream truck location marker, and other additional information.
  • the confirmation user interface 650 can also provide the fare information including the user's financial accou nt information 670 (e.g. , a bank routing and/or accou nt number, a credit card number, etc.) that is used to pay for the requested on-demand service.
  • the user can have the option to use a different accou nt to pay for the service if he or she prefers.
  • the confirmation user interface 650 can also provide selectable featu res 671, 672, 673 for calculating the price or fare, providing a specific note or additional information to the driver, and for entering a promotional code to receive discounts or other promotional services, respectively.
  • the confirmation user interface 650 can grou p together information pertaining to the completed fare.
  • the user's financial accou nt information 670 can be displayed adjacent to or grou ped with information for estimating/calculating the fare 671, providing additional information to the driver 672, and/or entering a promotional code to receive a discou nt for the fare 673. In this manner, a user can easily focus on one area or section of the panel to find all pertinent information about the financial aspect for the service.
  • the on-demand service system can then receive appropriate information from the on-demand service application, charge the account, communicate with available service providers in the vicinity of the user's service location, arrange the on-demand service between the user and a driver, and/or provide a transaction confirmation or receipt to the user. If the
  • the confirmation user interface 650 is incorrect, or the user wishes to cancel the request for whatever reason, the user can simply select the "cancel" feature 680 to change the service options and/or the service location .
  • FIG. 6C illustrates another example of a confirmation user interface 690.
  • the confirmation user interface 690 illustrates a detailed panel based off a layout of the confirmation user interface 600 of FIG. 6A, but having a different layout than the confirmation user interface 650 of FIG. 6B.
  • the confirmation user interface 690 can present similar information to that of the confirmation user interface 650, but arranged in a different manner. For example, instead of displaying a pickup location panel 655 (e.g., as displayed in FIG. 6A), the confirmation user interface 690 can simply provide a pin representing the user's location and/or the pick up or drop off location on the map itself.
  • the confirmation user interface 690 can also provide an image of the selected vehicle on the map itself and/or as part of the location information field.
  • the confirmation user interface 690 can also enable a user to correct or alter a pick up location or drop off location without having to backtrack or return to previously displayed user interfaces (e.g., user interfaces for requesting a service or for searching for a location).
  • the user can, for example, interact with the service location identifier and/or the displayed map in order to change a service location.
  • a user can also interact directly with the displayed map of the confirmation user interface 690 in order to dynamically adjust the displayed portion of the map (e.g., pan, zoom in, zoom out).
  • the user can zoom in/out and/or pan the map in one or more directions, for example, to see the closest available service provider(s) or the overall geography (streets, freeways, locations of interest, etc.) of the region.
  • the confirmation user interface 690 can dynamically display different portions of the map based on user preference.
  • the confirmation user interface 690 can include a confirmation feature 695 that dynamically alters its text (e.g., its content within the selectable feature) based on the user selections for the service. For example, instead of the text "confirm" within the confirmation feature 680, the confirmation feature 695 can specify "request black car” or "request sedan,” etc., based on the user selected request.
  • the confirmation user interfaces 600, 690 can display information about the user's requested service in a clear and informative manner on a single panel.
  • FIG. 7 illustrates an example of a service summary or receipt that is displayed to a user, under an embodiment.
  • a service summary or receipt user interface 700 can be provided, for example, by the on-demand service application 110 of FIG. 1.
  • the service summary user interface 700 provides a plurality of active elements (e.g., features that are selectable) that each displays information related to a service rendered for a user.
  • the service summary user interface 700 can correspond to an electronic receipt (e.g., as seen by the zig-zag visual feature similar to that of an actual printed receipt at a store or restaurant) detailing information after the service has been completed.
  • the service summary user interface 700 can be displayed in response to a variety of different triggers.
  • the service provider can indicate to the on-demand service system that the service has been completed, and the on-demand service system can provide information about the completed service to the user's computing device (e.g., to the on-demand service application).
  • the user can actively select one or more service summary user interfaces stored with the user's on-demand service application in order to view details about services previously rendered.
  • the service summary user interface 600 can include a date and/or time 710 that identifies when the service was rendered (e.g., when the service was initiated or completed) for the user.
  • the service summary user interface 700 can also display information about the total fare cost 720 as well as the amount charged to the user's account 730.
  • the information about the total fare cost 720 can be displayed in a font and text size that is prominent compared to the rest of the service summary user interface.
  • a cost for a service is the most important aspect of the service that is rendered for a user. In this manner, the cost for the fare can be conspicuous and easily noticeable to a user even a quick glance.
  • the amount charged to the user's account can be different from the total fare cost determined for the service.
  • the user may have had a credit that he or she could have applied to the fare or may have used a promotional code providing a discount to the fare.
  • the amount charged to the user could be less than the total fare cost.
  • the amount charged for the rendered service can be higher than the total fare cost.
  • the user can select on the features 720, 730 in order to view additional details about the fare and the charged amount.
  • the service summary user interface 700 can also provide additional selectable features containing dynamically adjusted content pertaining to the service rendered for the user.
  • a vehicle type feature 740 can display an image or a silhouette of a type of vehicle that was used by a service provider in rendering the service.
  • the service application can display a pop up or another user interface feature that describes additional details about the vehicle type.
  • a profile feature 750 can display an image or a photograph of the service provider. This can provide the user with a more familiar experience, especially if the service provider has rendered services for the user before.
  • the profile feature 750 when selected, can display a profile pop up or profile user interface feature that describes additional details about the person or service provider (e.g., the person's name, age, personal information, etc.).
  • the service summary user interface 700 can also provide a geographic feature 760 that displays a portion of a map or other geographical image (e.g., a satellite image or an image of a store, intersection, etc.) related to a location relevant to the service rendered for the user. If a user selects the geographic feature 760, additional information about the location for the service rendered can be displayed (e.g., the pick up location or address, the drop off location, etc.).
  • the service summary user interface 700 can also include the type of service performed (e.g., food delivery, transport services,
  • a service summary user interface 700 can provide pertinent information related to the service rendered for the user so that the user can view accurate details about the service.
  • the service summary user interface 700 can also include a feedback feature 770 that enables the user to rate the service.
  • the user can rate the service once the service summary user interface 700 is provided (e.g., near the time after the service has been rendered), or can retroactively rate the service at a much later time. For example, if the user has not provided a feedback or rating for a particular service rendered, when the user revisits or views the service summary user interface 700 at a later time (e.g., days later, a week later, a month later, etc.), the user can still have the opportunity to provide a feedback regarding the rendered service to the service provider and/or the on-demand service system.
  • a feedback feature 770 that enables the user to rate the service.
  • the user can rate the service once the service summary user interface 700 is provided (e.g., near the time after the service has been rendered), or can retroactively rate the service at a much later time. For example, if the user has not provided a feedback or rating for a particular service rendered, when
  • FIGS. 8A through 8B illustrate examples of fare information panels that provide additional information about a fare for an on-demand service, under an embodiment.
  • a fare information panel 800 can be generated and displayed as part of a user interface to provide more detailed fare information to a user (e.g., for a transport service).
  • the fare information panel 800 can be a pop up, for example, in response to a user input for viewing additional fare information.
  • the fare information panel 800 can include information about the base fare 810, the cost or fare per minute 820 in situations when the average speed is between 0 miles per hour (e.g., the vehicle is stopped) and 11 mph ( 17.7 kilometers/hour), and the cost or fare per mile 830 in situations when the average speed is higher than 11 mph ( 17.7 kilometers/hour). Such information can be provided with a visual chart or graph to enable the user to easily understand the fare amounts for the service.
  • the detailed information provided in the fare information panel 800 can identify an estimated or anticipated fare for the service, or can identify the actual fare that a service provider abides by.
  • the detailed information can be adjusted depending the user's location (e.g., the user's current location, the pickup location and/or destination location, etc.) and the user's selected service option.
  • the determined fares 810, 820, 830 can be adjusted depending on the type of vehicle the user has selected (e.g., via the multistate selection panel).
  • FIG. 8B illustrates an example of the fare information panel 800 as provided with a user interface 850 of an on-demand service application.
  • the fare information panel 800 is displayed with a summary panel and a multistate selection feature in the example of FIG. 8B, the fare information panel 800 can be provided on other user interfaces, such as with the confirmation user interfaces of FIGS. 6A through 6C.
  • the user interface feature 850 illustrates the fare information panel 800 being displayed as a result of the user selecting the selectable fare feature 860 (e.g., "rates").
  • the user can select other features, such as the average fare section 870 of the summary panel or the "calculate fare” or “fare estimate” features of the confirmation user interfaces, in order to cause the fare information panel 800 to be provided (as a pop up, for example) on the user interface 850.
  • the fare information panel 800 can be located and displayed proximate to or near the feature selected by the user. By providing a fare information panel 800, the user can see a comprehensive view of the costs for a service before making the decision to request the service using the on-demand service application.
  • FIGS. 9A through 9D illustrate an example series of user interfaces that are displayed to a user to provide additional content, under an embodiment.
  • FIGS. 9A through 9D can illustrate a graphical transition between user interface features that occur in a short period of time (e.g., milliseconds, a second, etc.).
  • the user interfaces of FIGS. 9A through 9D correspond to interfaces that are provided by an on- demand transport application, but features described in FIGS. 9A through 9D can also be provided by other on-demand service applications (e.g., applications that can enable the user to request other on-demand services).
  • a user interface feature 900 for requesting an on-demand service is presented on a display of the user's computing device.
  • a user interface feature 900 can include any one of the user interface features described in FIGS. 1 through 8B.
  • the user interface feature 900 can include a promotional selection feature 910.
  • the on-demand service system can dynamically provide promotions or specials, for example, to the user that the user can request or order when requesting the on-demand service.
  • promotional selection feature 910 promotional content can be presented to the user.
  • the user can then order or request the promotional service, for example, as part of the on-demand service request (e.g., the user gets a discount on the current price or future request, a free dessert, a coupon, etc.).
  • FIGS. 9B through 9D illustrate the user interface feature 900 after the user has selected the promotional selection feature 910.
  • the user interface features 900 in FIGS. 9B through 9D depict a graphical transition to transition between the initially displayed user interface feature 920 and a different user interface feature 930.
  • the graphic transition can represent a page flip or a page fold.
  • the graphical transition can include wrinkling, (like the wrinkling of an accordion), sliding away of the initially displayed user interface feature 920 and/or sliding in of the new user interface feature 930, pulling up or pulling down of a user interface feature (like the pulling of a curtain or window blinds, or sliding of a pocket door), or other graphical transitions or combinations of graphical transitions.
  • the user can view the information displayed and navigate back to the previous (or different) user interface (e.g., back to a home page user interface or confirmation user interface, etc.).
  • the previous user interface e.g., back to a home page user interface or confirmation user interface, etc.
  • the graphical transitions described with respect to FIGS. 9A through 9D can be used to transition between any of the user interface features described in FIGS. 1 through 8B.
  • a profile menu or an information menu can be pulled down to overlay a portion of the displayed user interface feature (e.g., the home page user interfaces 300a, 300b).
  • the graphical transition can provide a seamless transition between the displayed user interface feature and the pulled- down profile menu or the information menu that overlays, the map, for example, while continuing to display the multistate selection feature 320.
  • graphical transitions such as a pulling of or pushing of a user interface or a user interface feature, can be displayed when the user selects a price adjustment feature 381 of FIG. 3G.
  • a graphical transition can include a visual expansion (from a first size to a second larger size, for example) of a feature on a user interface and/or a visual reduction of a feature.
  • a visual expansion from a first size to a second larger size, for example
  • a visual reduction of a feature can include a visual expansion (from a first size to a second larger size, for example) of a feature on a user interface and/or a visual reduction of a feature.
  • an input by a user to expand the map that is displayed with the user interface 300a of FIG. 3C can cause a visual expansion of the map from the manner displayed in the user interface 300a to a full size image of the map as displayed in the user interface 395 of FIG. 3H.
  • a user input selecting the reduce feature 397 of the user interface 395 can cause a visual reduction from the full size image of the map 396 to the previous size of the previous user interface feature.
  • the pull down menus can be semi-transparent to continue to display the overl
  • FIGS. 10A through 10D illustrate another example series of presentations that are displayed to a user to provide additional content for various on-demand services, under another embodiment.
  • the transition sequence illustrated in FIGS. 10A through 10D can describe a graphical transition that occurs on a presentation in order to display additional information that was not previously displayed on that presentation.
  • the graphical transition that is illustrated in FIGS. 10A through 10D can occur in a short period of time (e.g., milliseconds, a second, etc.).
  • the presentations of FIGS. 10A through 10D can also correspond to any of the interfaces that can be provided by an on-demand service application.
  • FIG. 10E illustrates another example similar to that of the presentation of FIG. 10D.
  • a presentation 1000 is presented on a display of the user's computing device.
  • Such a presentation 1000 can include any one of the user interface features described in FIGS. 1 through 9D or any other user interface features of different applications (e.g., game application).
  • the presentation 1000 includes multiple panels 1010, 1020 which can separate vertically to expose a set of features 1030. Examples of FIGS. 10A through 10E recognize that in many computing environments, the available screen real estate is limited. Accordingly, a transition feature is incorporated into the examples of FIGS. 10A through 10D and FIG. 10E in order to maximize the amount of information and functionality that can be provided to the user in a manner that maintains engagement with the user.
  • a top panel 1010 includes a first set of features or content
  • a second panel 1020 includes a second set of features or content.
  • One panel e.g., a bottom panel
  • the panels 1010, 1020 can be displayed in a closed state, then triggered in response to user input to appear in an open state, where a third set of features 1030 is displayed.
  • the panels 1010, 1020 may transition between the closed and open states. For example, the top panel 1010 may transition upward and the bottom panel 1020 may transition downward.
  • Other graphic features can be used to reflect transition or change in states. For example, at least the bottom panel 1020 can be displayed in wrinkled form.
  • panel 1010 can include a selectable profile feature (e.g., having an image or silhouette of a person), a selectable name of the service, and a selectable information feature (e.g., shown with an "i").
  • Panel 1020 can include other features, such as features for requesting a service, a location identifier, a map, and a multistate selection feature. Although two panels are illustrated in the examples of FIGS. 10A through 10D and FIG. 10E, the user interface feature can have one, three, or four or more panels to display content.
  • FIGS. 10B through 10D illustrate the presentation 1000 after the user has selected a selectable feature.
  • panel 1010 and panel 1020 can separate from each other along a line to reveal another panel having a set of features 1030.
  • Panel 1010 begins to move upwards off the screen (and/or underneath the status bar, for example) and panel 1020 begins to move downwards off the screen.
  • the set of features 1030 starts to become visible.
  • panel 1010 can be moved so that it is completely hidden from view (e.g., no longer displayed on the presentation 1000) while a portion of panel 1020 is still visible to the user.
  • the user can then select the visible portion of panel 1020 in order to return the presentation 1000 back to its original state (e.g., to the state as seen in FIG. 10A).
  • the panels 1010, 1020 can then return to their original positions.
  • the speed, the direction, and the manner in which the panels move can vary.
  • one or more panels can also be shrunk or reduced in size (e.g., like an accordion compressing) instead of being moved off the screen.
  • the end of the transition sequence is also illustrated in the presentation 1000 of FIG. 8E.
  • This presentation 1000 for example, is similar to the presentation illustrated in FIG. 10D.
  • the set of features 1030 that are exposed after the transition of the panels 1010, 1020 include selectable features that can cause other user interfaces to be displayed.
  • the set of features 1030 can include a "profile” feature, a "billing” feature, a "promotions” feature, a "share” feature, and an "about” feature.
  • Each of the features can be selected to view addition
  • the panel 1010 is moved so that it is completely hidden from view (e.g., no longer displayed on the presentation 1000) while a portion of panel 1020 is still visible to the user.
  • This portion of the panel 1020 can depict a portion of map, however, instead of the original upper portion of the panel, as seen in FIG. 10D.
  • the user can be informed that selecting this portion of the panel 1020 will re-display the map view of the presentation 1000 (e.g., the state of the panels 1010, 1020 as seen in FIG. 10A). The user can then select the visible portion of panel 1020 in order to return the presentation 1000 back to its original state.
  • FIGS. 10A through 10D and FIG. 10E illustrate a transition sequence of a user interface of a service application
  • FIG. 11 is a block diagram that illustrates a mobile computing device upon which embodiments described herein may be implemented.
  • a computing device 1100 may correspond to a mobile computing device, such as a cellular device that is capable of telephony, messaging, and data services. Examples of such devices include smartphones, handsets or tablet devices for cellular carriers.
  • Computing device 1100 includes a processor 1110, memory resources 1120, a display device 1130 (e.g., such as a touch-sensitive display device), one or more communication sub-systems 1140 (including wireless communication sub-systems), input mechanisms 1150 (e.g., an input mechanism can include or be part of the touch-sensitive display device), and one or more location detection mechanisms (e.g., GPS component) 1160.
  • a processor 1110 memory resources 1120
  • memory resources 1120 e.g., memory resources 1120
  • a display device 1130 e.g., such as a touch-sensitive display device
  • one or more communication sub-systems 1140 including wireless communication sub-systems
  • input mechanisms 1150 e.g., an input mechanism can include or be part of the touch-sensitive display device
  • one or more location detection mechanisms e.g., GPS component
  • the processor 1110 is configured with software and/or other logic to perform one or more processes, steps and other functions described with implementations, such as described by FIGS. 1 through 10E, and elsewhere in the application.
  • Processor 1110 is configured, with instructions and data stored in the memory resources 1120, to operate an on-demand service application as described in FIGS. 1 through 10E.
  • instructions for operating the service application to display various user interfaces, such as described in FIGS. 3A through 10E can be stored in the memory resources 1120 of the computing device 1100.
  • a user can operate the on-demand service application so that location data 1165 can be received by the GPS component 1160.
  • the location data 1165 can be used by the application to present user interface features that are made specific to the current location of the computing device 1100.
  • the location data 1165 can also be provided to the on-demand service system using the communication sub-systems 1140.
  • the communication sub-systems 1140 can enable the computing device 1100 to communicate with other servers and computing devices, for example, over a network (e.g., wirelessly or using a wireline).
  • the location data 865 can be communicated to the on-demand service system so that when the user requests the on-demand service, the system can arrange the service between the user and an available service provider.
  • the communication sub-systems 1140 can also receive provider information 1145 (such as location and/or movement information of drivers in real-time) from the on-demand service system and transmit the provider information 1145 to the processor 1110 for displaying driver data on one or more user interfaces 1115.
  • provider information 1145 such as location and/or movement information of drivers in real-time
  • the processor 1110 can cause user interface features to be presented on the display 1130 by executing instructions and/or applications that are stored in the memory resources 1120.
  • user interfaces 1115 such as user interfaces described with respect to FIGS. 3A through 10E, can be provided by the processor 1110 based on user input and/or selections received from the user.
  • the user can interact with the touch-sensitive display 1130 to make selections on the different user interface features 1115 so that region-specific information (that is based on the user selections) can be provided with the user interface features 1115. While FIG. 11 is illustrated for a mobile computing device, one or more embodiments may be

Abstract

La présente invention concerne un procédé de requête d'un service à la demande sur un dispositif informatique. Un ou plusieurs processeurs déterminent l'emplacement actuel du dispositif informatique. Une caractéristique de sélection multi-état d'une pluralité d'options de service, destinée à fournir le service à la demande, est présentée sur l'affichage du dispositif informatique. La caractéristique de sélection multi-état permet à un utilisateur de sélectionner une option de service, disponible dans une région qui comprend l'emplacement actuel, afin de fournir le service à la demande. En réponse à la sélection par l'utilisateur d'une option de service parmi la pluralité d'options de service, une interface utilisateur récapitulative est présentée sur l'affichage, afin de fournir des informations spécifiques à la région, à propos du service à la demande, sur la base de l'option de service sélectionnée.
PCT/US2013/068025 2012-11-08 2013-11-01 Fourniture de services à la demande par l'utilisation de dispositifs informatiques portatifs WO2014074407A1 (fr)

Priority Applications (6)

Application Number Priority Date Filing Date Title
EP13853639.6A EP2918068A4 (fr) 2012-11-08 2013-11-01 Fourniture de services à la demande par l'utilisation de dispositifs informatiques portatifs
CA2889853A CA2889853C (fr) 2012-11-08 2013-11-01 Fourniture de services a la demande par l'utilisation de dispositifs informatiques portatifs
CN201380062766.6A CN104823436B (zh) 2012-11-08 2013-11-01 通过使用便携式计算装置提供按需服务
AU2013341532A AU2013341532B2 (en) 2012-11-08 2013-11-01 Providing on-demand services through use of portable computing devices
HK16102655.4A HK1214698A1 (zh) 2012-11-08 2016-03-08 通過使用便擕式計算裝置提供需服務
AU2016210722A AU2016210722B2 (en) 2012-11-08 2016-08-04 Providing On-Demand Services Through Use Of Portable Computing Devices

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US13/672,634 US9230292B2 (en) 2012-11-08 2012-11-08 Providing on-demand services through use of portable computing devices
US13/672,661 2012-11-08
US13/672,661 US20130132887A1 (en) 2010-12-06 2012-11-08 Transitioning user interface features for on-demand services through use of portable computing devices
US13/672,658 US20130132140A1 (en) 2009-12-04 2012-11-08 Determining a location related to on-demand services through use of portable computing devices
US13/672,655 US20130132246A1 (en) 2010-12-06 2012-11-08 Providing a summary or receipt for on-demand services through use of portable computing devices
US13/672,651 US20140129302A1 (en) 2012-11-08 2012-11-08 Providing a confirmation interface for on-demand services through use of portable computing devices
US13/672,634 2012-11-08
US13/672,651 2012-11-08
US13/672,658 2012-11-08
US13/672,655 2012-11-08

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EP2918068A1 (fr) 2015-09-16
AU2016210722B2 (en) 2018-11-29
CN104823436A (zh) 2015-08-05
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AU2016210722A1 (en) 2016-08-25
CA2889853C (fr) 2017-02-21
HK1214698A1 (zh) 2016-07-29

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