WO2014019036A1 - Système pour faciliter la numérotation téléphonique et la connexion d'abonnés téléphoniques par le biais d'un répertoire de modules et d'un module de reconnaissance vocale - Google Patents
Système pour faciliter la numérotation téléphonique et la connexion d'abonnés téléphoniques par le biais d'un répertoire de modules et d'un module de reconnaissance vocale Download PDFInfo
- Publication number
- WO2014019036A1 WO2014019036A1 PCT/BG2013/000035 BG2013000035W WO2014019036A1 WO 2014019036 A1 WO2014019036 A1 WO 2014019036A1 BG 2013000035 W BG2013000035 W BG 2013000035W WO 2014019036 A1 WO2014019036 A1 WO 2014019036A1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- telephone
- module
- directory
- connection
- dialing
- Prior art date
Links
- 230000004044 response Effects 0.000 claims abstract description 20
- 230000002452 interceptive effect Effects 0.000 claims abstract description 15
- 230000001413 cellular effect Effects 0.000 claims description 2
- 238000010586 diagram Methods 0.000 description 7
- 238000005516 engineering process Methods 0.000 description 4
- 230000006870 function Effects 0.000 description 1
- 238000000926 separation method Methods 0.000 description 1
- 230000005236 sound signal Effects 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4931—Directory assistance systems
- H04M3/4935—Connection initiated by DAS system
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
- G10L2015/223—Execution procedure of a spoken command
Definitions
- the present invention is related to telecommunications and more particularly to a system that facilitates phone dialing and connection of telephone subscribers through module-directory and voice recognition module. It could be applied to all subscribers of digital and mobile telephones.
- Non-public telephone networks and exchanges serve private interests and services and are not obliged to be public or be connected with public telephone networks and exchanges.
- each telephone subscriber (telephone) As a prerequisite for the operation of any telephone exchange is each telephone subscriber (telephone) to have a phone number (digital number), with which it is identified.
- the connection is implemented as the dialing subscriber (telephone) connects to the telephone exchange(pbx) and enters the phone number of the searched subscriber (telephone). If the subscriber (telephone) to receive the incoming call is not already connected to another subscriber (telephone), then the telephone exchange(pbx) connects it with the dialing subscriber (telephone).
- telephone exchanges(pbx) were also developed, becoming smaller, more efficient, faster, and especially they exclude any mechanics in their content.
- telephone subscribers (telephones) were advancing by becoming mobile. I.e. the connection between telephone subscribers (telephones) and telephone exchange(pbx) can also be wireless - mobile, radio mobile or to use a computer wireless network, even Local Computer Network or Internet. That leads to repeated, enormous increase of the number of telephone subscribers (telephones). Therefore, the number of digits forming the telephone number is increased. To avoid this constant increase, the so called regional telephone codes and codes of the telephone operator were introduced (the National Numbering Plans have been implemented).
- the telephone subscribers are divided respectively by geographical region or telephone operator to which the respective subscriber (telephone) is connected.
- the division of telephone subscribers (telephones) by code of a telephone operator is the practice of the mobile telephone operators.
- Dividing by code of a geographical region of the telephone subscribers (telephones) is the practice of all telephone operators using hard-wired connection to connect their subscribers (telephones).
- the inability of one to remember even a small number of telephone numbers of telephone subscribers (telephones) that he is interested in cannot be avoided.
- the telephone numbers of telephone subscribers (telephones) of great public importance to be as short as possible and easy to be remembered For example the telephone numbers of: Police: 166; Fire department: 160; Emergency aid: 150, etc.
- the well-known telephone directory is created.
- That directory is a random collection of telephone numbers of subscribers (telephones) and their names (physical or legal).
- the telephone directories could be private or public.
- the private telephone directories contain names and the respective telephone numbers that are known only to the owner of the directory. That private list (private telephone directory) could be made in hardcopy or electronic form.
- the public telephone directory though contains significantly more telephone numbers, which makes its presence in a mobile phone impossible due to its limited memory capacity. Another reason is the constant changing or adding of numbers of subscribers to the public telephone directory. That imposes the need of such public telephone directories in electronic form to be available via the global electronic network - Internet, provided that the mobile operators want the telephone numbers of their subscribers to be in the public domain.
- a serious disadvantage is the fact that this type of telephone directories is not part of the common system for connecting the telephone subscribers. That impedes and complicates finding and connection of one telephone subscriber (telephone) with another.
- Another disadvantage is the fact that there is no logical connection between the name of the subscriber (telephone) to connect with and its telephone number - there is no symbol number-code that provides a logical connection between the signal entered by the dialing telephone subscriber, by means of module-directory, to the commutator - the telephone exchange(pbx), in the form of symbol number-code of random length and order.
- module-directory in the device for telephone communication (telephone device) of the dialing telephone subscriber, that is intended to show the symbol number-code, represented it by means of letters and symbols as a name on the graphic display of the device for telephone communication of the dialing telephone subscriber, thereby facilitating the entering of the symbol number-code to the telephone commutator-telephone exchange(pbx).
- a voice recognition module which would be a part of the module-directory of the device for telephone communication (telephone device) of the dialing telephone subscriber, as that voice recognition module is intended to control the module-directory and to control the search in the database of the module-directory, using voice (voice) submitted to it trough the microphone of the device for telephone communication (telephone device) of the dialing telephone subscriber, which significantly facilitates the user of the dialing telephone subscriber by providing a possibility for more convenient and faster operation of the module-directory than the operation through the buttons and keyboard of the device for telephone communication (telephone device).
- voice recognition module is intended to control the module-directory and to control the search in the database of the module-directory, using voice (voice) submitted to it trough the microphone of the device for telephone communication (telephone device) of the dialing telephone subscriber, which significantly facilitates the user of the dialing telephone subscriber by providing a possibility for more convenient and faster operation of the module-directory than the operation through the buttons and keyboard of the device for telephone communication (telephone
- the task of the present invention is to create a system for facilitated telephone dialing and connection of telephone subscribers through a module - directory and voice recognition module. It logically connects to a telephone number with the name of a telephone subscriber through a module - directory and through a symbol number-code.
- ARU system Automatic Response Unit phone system
- connection systems are at least one mobile cell telephone network of at least one public telephone operator and at least one cable, private telephone network of a non-public telephone operator.
- the connection system (network) of the non-public - private telephone operator could be mobile-cell or combined - stationary-cable and mobile-cell and radio frequency and satellite in different variations.
- the connection system (the network) of the non-public - private telephone operator as well as the public one could be established on a computer network base (VOIP; SIP) or using Internet, Global or Local network.
- the telephone communication devices might be both for cable telephone network and mobile cell telephone network: stationary telephone devices, "voip” telephone devices, gateways, mobile telephone devices, mobile gateway, mobile and stationary computer telephone modems, satellite telephones, "voip” computer module in the role of a phone device.
- VOIP telephone device is a telephone apparatus using computer local/global network through an IP (internet protocol).
- VOIP/SIP communication computer module is a programme product functioning as a telephone apparatus using computer local/global network through an IP (internet protocol).
- ARU System Automatic Response Unit phone system
- public telephone exchange(pbx) could be connected with or part of public telephone exchange(pbx) and is an electronic calculation machine or a programme product with the characteristics of a telephone commutator (automatic telephone exchange(pbx)) where the separate modules and devices could be part of computer systems connected in-between.
- ARU System consists of at least one telephone communication device with one telephone connection system - mobile cell telephone network of a public telephone operator and at least with one telephone communication device with one telephone connection system - cable, public telephone network and at least with one telephone communication device with one telephone connection system - cable, mobile or combined, non-public private telephone network.
- ARU System consists of at least one IVR System / Interactive Voice Response System, software controlling the database and at least one database being a pseudonym telephone directory.
- the database in the form of a pseudonym telephone directory could be installed in a separate computer system that might increase the effectiveness and security of the general system for facilitated dialing and connection to telephone subscribers through a module - directory and a voice recognition module.
- the Interactive Voice Response System (IVR) can be installed in a separate computer system that might increase the effectiveness and security of the general system for facilitated dialing and connection to telephone subscribers through a module - directory and a voice recognition module. That separation is possible because ARY System could operate with separate modules of its system even if they are installed in separate computer systems.
- the database is a pseudonym telephone directory in which the names of telephone subscribers (telephones) are logically connected to their (public and non public) telephone numbers. This logical connection is represented by a symbol number - code.
- the pseudonym telephone directory at least one symbol number - code is registered and a subscriber's telephone number (public or non public) corresponding to it.
- the symbol number - code is a combination of undefined number and sequence of digits ending with a certain symbol, for example # for quick operation and precision.
- This logical connection allows the presentation of one name written and represented by the module-directory of the system, through digits - symbol number - code.
- the symbol number - code should consist of at least one digit and end with a certain symbol, for example #.
- the symbol number - code is registered through the module - directory of the system by the telephone communication device of the dialing telephone subscriber to ARU System or to a telephone commutator -telephone exchange(pbx) which is either public or connected with a public one.
- the directory - module of the system is hard disk that could be presented by an integrated circuit or a programme product, additionally installed in the device for telephone communication (telephone apparatus) of a dialing subscriber.
- the module -directory contains a database with the names of the called subscribers and the symbol number-codes corresponding to them.
- the module directory of the system is to some extend similar to ordinary telephone directory, however in the module-directory there are no telephone numbers registered but only digits and symbols (symbol number-codes) as well as it is designed only for operation in the general system and all entries in the database of the module-directory are preliminary established and cannot be changed, added or deleted by the end, dialing user of the system through the telephone communication device (telephone device).
- the voice recognition module is hard disk that could be presented by an integrated circuit or a programme product and it is part of (located in) the module-directory.
- the voice recognition module operates as an IVR System / Interactive Voice Response System; however, it controls the module directory and controls the search in the database of the module-directory by voice (voice) sent through a microphone of the device for telephone communication (telephone apparatus) of the dialing telephone subscriber.
- voice voice
- the voice recognition module serves as an alternative and provides the opportunity for easier and quicker operation of the searching user with the module directory compared to the operation with buttons and the keypad of the telephone communication device (telephone apparatus).
- the IVR System / Interactive Voice Response System/ is an interactive technology that enables computer configuration or a module of telephone commutator (automatic telephone exchange(pbx)) to report voice and sound signal of telephone keypad input.
- This technology is widely used in telecommunications as it provides its users the opportunity to reach, use and manage computer resources, like database for instance, by using telephone keypad or voice.
- IVR is set to work so as to enable connection between the database modules, representing pseudonym telephone directory and the ARU System devices for telephone communication.
- the IVR system automatically enables the connection of the dialing subscriber's device for telephone communication to the pseudonym telephone directory's database and through a symbol number-code given by a module - the system directory installed in the device for telephone communication of the dialing subscriber gets connected through the ARU System' s device for telephone communication with the dialed device for telephone communication of a telephone subscriber (telephone).
- the module-directory of the device for telephone communication of the dialing subscriber is connected to positioning module, which is to decipher text or graphic messages sent to it through ARU System's telephone commutator as geographic coordinates and to display them on the geographic map on the graphic display of the device for telephone communications of the dialing subscriber.
- the advantages of the present invention are that the system for facilitated telephone dialing and connection of telephone subscribers through a module - directory and voice recognition module becomes a part of the common telephone system for connection, which makes finding and connecting a dialing telephone subscriber (telephone) to another telephone subscriber simpler and easier.
- module-directory in the device for telephone communication (telephone device) of the dialing telephone subscriber, which is to display the symbol number-code, representing it through letters and characters as a name on the graphic display of the device for telephone communications of the dialing telephone subscriber and thus, to facilitate the input of the symbol number-code by the user to the telephone commutator - telephone exchange(pbx).
- Yet another advantage is that there exists the possibility of using a positioning module in the device for telephone communication of the dialing telephone subscriber, which forms part of the module-telephone directory and which aims at deciphering text and graphic messages, sent by means of the telephone commutator of the ARU System, such as geographical coordinates, and at showing them on a geographical map on the display of the device for telephone communication of the dialing telephone subscriber.
- a voice recognition module which is part of a module-telephone directory in the device for telephone communication (the telephone) of the dialing subscriber and this module for voice recognition is to control the module-telephone directory and the search in the database of the module-telephone directory using sound (voice) that gets through to it through the microphone of the device for telephone communication (the telephone) of the dialing subscriber, which substantially facilitates the user of the dialing telephone subscriber by allowing him to operate in a more convenient and rapid fashion with the module-telephone directory than when he is using the buttons and keypad of the device for telephone communication (the telephone).
- the system for facilitated telephone dialing and getting through of telephone subscribers by means of a module-telephone directory and a voice recognition module may give telephone access to a host of telephone subscribers through at least one telephone line that has a unifying function.
- Figure 1 depicts a block diagram of the system for facilitated telephone dialing and connection of telephone subscribers through a module - directory and voice recognition module in accordance with the present invention.
- FIG. 2 - a block diagram of the system for facilitated telephone dialing and connection of telephone subscribers through a module - directory and voice recognition module, where the module-telephone directory in the device for telephone communication of the subscriber making the call is joined to a positioning module.
- FIG. 3- a block diagram of the system for facilitated telephone dialing and connection of telephone subscribers through a module - directory and voice recognition module, where the separate modules and devices of the ARU System are part of interconnected computer systems and where the devices for telephone communication and the systems for telephone connection are different.
- FIG. 1 depicts the system for facilitated telephone dialing and connection of telephone subscribers through a module - directory and voice recognition module of the present invention in the form of a block diagram.
- the system for facilitated telephone dialing and connection of telephone subscribers through a module - directory and voice recognition module includes one Automatic Response Unit phone system (ARU System) 1 that contains one interactive Sound System (IVR) 6, one database 8 that is in itself a pseudonym telephone directory, one device for telephone communication 2a, which uses the system for telephone connection-mobile-cellular telephone network of a public telephone operator 3 a and a device for telephone communication, which uses the system for telephone connection-cable, a public telephone network 3b and a device for telephone communication 2c with a system for telephone connection- cable, mobile or combined, a private telephone network 3c of a telephone operator who is not public.
- ARU System Automatic Response Unit phone system
- IVR interactive Sound System
- database 8 that is in itself a pseudonym telephone directory
- one device for telephone communication 2a which uses the system for telephone connection-
- the Interactive Sound System (IVR) 6 is connected with the database 8 that is a pseudonym telephone directory.
- the data basis 8 is a pseudonym telephone directory and contains a symbol number-code and a telephone number of at least one dialed telephone subscriber (telephone).
- the system for facilitated telephone dialing and getting through of telephone subscribers by means of a module-telephone directory and a voice recognition module also includes:
- the device for telephone communication 2 of the dialing subscriber is a mobile phone.
- the device for telephone communication 2 of the dialing telephone subscriber (telephone) is connected with an installed module-telephone directory of the system 10.
- the connecting systems 3 are at least one public, mobile telephone network 3 a of a telephone operator, at least one cable, public telephone network 3b and at least one cable, mobile or combined, non-public - private telephone network 3c.
- the device for telephone communication 2b of the ARU System 1 by means of a symbol number-code and an Interactive Sound System (IVR) 6, connected with database 8 and a connecting system (telephone network) 3b through which the device for telephone communication 2 of the dialing telephone subscriber (telephone), is joined to the device for telephone communication 2 of the dialed, the public telephone subscriber (telephone).
- IVR Interactive Sound System
- Dialing telephone subscriber (telephone) with a telephone communication device 2 is connected by means of voice recognition module 9 of module- directory 10 with telephone communication device 2a of ARU System 1 through a connection system (telephone network) 3a.
- the telephone communication device 2c of ARU System 1 through symbol code-number and Interactive Voice Response System (IVR) 6, connected database 8 and connection system (telephone network) 3c, by which the telephone communication device 2 of the dialing telephone subscriber (telephone) is connected with the telephone communication device 2 of the dialed public telephone subscriber (telephone).
- IVR Interactive Voice Response System
- Fig. 2 shows an alternative diagram of the system for facilitated telephone dialing and connection of telephone subscribers through a module - directory and voice recognition module according to the present invention, where the module-directory 10 in telephone communication device 2 of the dialing telephone subscriber is connected to a positioning module 11.
- Fig.3 is an example diagram of the system for facilitated telephone dialing and connection of telephone subscribers through a module - directory and voice recognition module according to the present invention, where the telephone communication devices 2 of the dialed telephone subscriber (telephone) are landline telephone 2d, landline VOIP telephone 2e, mobile telephone 2f , landline and mobile telephone computer modem 2g, VOIP/SIP computer module 2h and direct communication, hardware input (telephone or VOIP/SIP) of non-public telephone exchange(pbx) 2i.
- the diagram contains also three systems for telephone connection, a cellular-mobile, public 3a, a cable, public 3b and a cable, mobile, combined, non-public private 3c, of individual telephone operators (public and non-public).
- Telephone communication devices 2a, 2b and 2c with ARU System 1 use cellular 3a and respectively cable 3b and 3c systems for telephone connection.
- individual modules and devices of ARU System 1 are part of computer systems, which are interconnected.
- the telephone communication device 2 of the dialing telephone subscriber is connected with an installed module-directory of the system 10 containing a voice recognition module 9.
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
- Mobile Radio Communication Systems (AREA)
Abstract
La présente invention appartient au domaine technique des télécommunications. Elle se rapporte en particulier à un système adapté pour faciliter la numérotation téléphonique et la connexion d'abonnés téléphoniques par le biais d'un répertoire de modules et d'un module de reconnaissance vocale. La présente invention est apte à trouver une application parmi tous les abonnés d'une ligne de téléphone mobile et numérique. La présente invention présente les avantages suivants : le système adapté pour faciliter la numérotation téléphonique et la connexion d'abonnés téléphoniques par le biais d'un répertoire de modules et d'un module de reconnaissance vocale, selon l'invention, devient une partie du système téléphonique commun qui est utilisé pour la connexion. De cette manière, la recherche et la connexion d'un abonné téléphonique (téléphone), en d'autres termes l'abonné téléphonique qui exécute une numérotation téléphonique avec un autre abonné téléphonique appelé, sont exécutées de façon plus simple et plus facile ; d'autre part, une connexion logique peut être établie entre le nom d'utilisateur de l'abonné téléphonique appelé (téléphone) et son numéro de téléphone, au moyen d'un code composé d'un certain nombre de symboles. Le système adapté pour faciliter la numérotation téléphonique et la connexion d'abonnés téléphoniques par le biais d'un répertoire de modules et d'un module de reconnaissance vocale, selon l'invention, comprend : au moins un système formant module téléphonique pour la réponse automatique (1) ; des dispositifs de communication téléphonique (2), qui sont placés entre au moins un abonné téléphonique qui exécute une numérotation téléphonique (téléphone), le système formant module téléphonique pour la réponse automatique (1) et au moins un abonné téléphonique appelé (téléphone) ; et des systèmes de connexion (3). Les systèmes de connexion (3) sont : au moins un réseau téléphonique cellulaire mobile (3a) d'un opérateur de téléphonie mobile public ; au moins un réseau téléphonique par câble (3b) d'un opérateur de téléphonie public ; et au moins un réseau téléphonique par câble, mobile ou combiné (3c) d'un opérateur de téléphonie non public. Le système formant module téléphonique pour la réponse automatique (1) comprend : au moins un système de voix interactif (6) ; et au moins une base de données (8) ; ainsi qu'un répertoire de modules qui est installé sur le dispositif de l'abonné téléphonique appelé (10) avec un module de reconnaissance vocale (9). De cette manière, le code composé d'un certain nombre de symboles peut être transmis au système de voix interactif (6) du système formant module téléphonique pour la réponse automatique (1) ; et la connexion au dispositif de communication téléphonique (2) de l'abonné téléphonique appelé peut être établie.
Applications Claiming Priority (2)
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BG225312 | 2012-07-31 | ||
BG002253 | 2012-07-31 |
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PCT/BG2013/000035 WO2014019036A1 (fr) | 2012-07-31 | 2013-07-30 | Système pour faciliter la numérotation téléphonique et la connexion d'abonnés téléphoniques par le biais d'un répertoire de modules et d'un module de reconnaissance vocale |
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Citations (6)
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EP0840488A2 (fr) * | 1996-11-05 | 1998-05-06 | Nortel Networks Corporation | Système de numérotation à commande vocale avec reconnaissance des noms et des lettres initiales |
US6215783B1 (en) * | 1998-11-13 | 2001-04-10 | Genesys Telecommunications Laboratories, Inc. | Private IP telephony backbone linking widely-distributed enterprise sites |
RU2234201C2 (ru) * | 2002-09-17 | 2004-08-10 | Кучерявый Андрей Евгеньевич | Сеть связи с использованием мультисервисных узлов |
EP1659817A2 (fr) * | 2004-11-17 | 2006-05-24 | Samsung Electronics Co., Ltd. | Procédé de génération d'un appel international |
WO2007060502A1 (fr) * | 2005-11-28 | 2007-05-31 | Orient Management Ltd. | Système de téléphonie destiné à acheminer des appels téléphoniques au travers d'un réseau fondé sur le protocole ip |
WO2012078075A1 (fr) * | 2010-12-09 | 2012-06-14 | Общество С Ограниченной Ответственностью "Дафи Медиа" | Plate-forme web vocale destinée à la communication téléphonique entre abonnés |
-
2013
- 2013-07-30 WO PCT/BG2013/000035 patent/WO2014019036A1/fr active Application Filing
Patent Citations (6)
Publication number | Priority date | Publication date | Assignee | Title |
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EP0840488A2 (fr) * | 1996-11-05 | 1998-05-06 | Nortel Networks Corporation | Système de numérotation à commande vocale avec reconnaissance des noms et des lettres initiales |
US6215783B1 (en) * | 1998-11-13 | 2001-04-10 | Genesys Telecommunications Laboratories, Inc. | Private IP telephony backbone linking widely-distributed enterprise sites |
RU2234201C2 (ru) * | 2002-09-17 | 2004-08-10 | Кучерявый Андрей Евгеньевич | Сеть связи с использованием мультисервисных узлов |
EP1659817A2 (fr) * | 2004-11-17 | 2006-05-24 | Samsung Electronics Co., Ltd. | Procédé de génération d'un appel international |
WO2007060502A1 (fr) * | 2005-11-28 | 2007-05-31 | Orient Management Ltd. | Système de téléphonie destiné à acheminer des appels téléphoniques au travers d'un réseau fondé sur le protocole ip |
WO2012078075A1 (fr) * | 2010-12-09 | 2012-06-14 | Общество С Ограниченной Ответственностью "Дафи Медиа" | Plate-forme web vocale destinée à la communication téléphonique entre abonnés |
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