WO2013157679A1 - Method of providing hybrid e-commerce using smart terminal and computer-readable recording medium having program for the method thereon - Google Patents

Method of providing hybrid e-commerce using smart terminal and computer-readable recording medium having program for the method thereon Download PDF

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Publication number
WO2013157679A1
WO2013157679A1 PCT/KR2012/003031 KR2012003031W WO2013157679A1 WO 2013157679 A1 WO2013157679 A1 WO 2013157679A1 KR 2012003031 W KR2012003031 W KR 2012003031W WO 2013157679 A1 WO2013157679 A1 WO 2013157679A1
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WO
WIPO (PCT)
Prior art keywords
information
purchase
call center
smart terminal
center system
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Application number
PCT/KR2012/003031
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French (fr)
Korean (ko)
Inventor
안종오
Original Assignee
An Chongoh
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Publication date
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Publication of WO2013157679A1 publication Critical patent/WO2013157679A1/en

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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions
    • G06Q30/0601Electronic shopping [e-shopping]
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions

Definitions

  • the present invention relates to a technology for providing a hybrid e-commerce service suitable for use in a smart terminal by organically combining an internet shopping element and a telephone order element. More specifically, the present invention is relatively inconvenient for character input compared to a computer, and the display size is narrow, so that people who are uncomfortable or not at all using the internet shopping through a smart terminal (eg, a smartphone or a smart pad) are not smart at all.
  • a smart terminal eg, a smartphone or a smart pad
  • the search and setting of the article in the smart terminal is applied in the same manner as the Internet browsing, but finally, the purchase decision and payment is disclosed in a hybrid scheme configured to achieve through a telephone call.
  • online shopping is expanding day by day, and now Internet shopping is being implemented not only on personal computers but also on smart phones and digital televisions.
  • An object of the present invention is to provide a technology for providing a hybrid e-commerce service suitable for application in a smart terminal by organically combining the Internet shopping element and the phone order element.
  • the object of the present invention is that people who are uncomfortable with the use of smart phones (eg, smartphones, smart pads) or who do not use at all at all due to the inconvenience in entering text and the narrow display size compared to a computer.
  • the search and setting of goods in the smart terminal are applied in the same manner as the Internet browsing, but finally, the purchase decision and payment are provided in a hybrid manner so that the telephone call is achieved. It is.
  • Hybrid electronic commerce providing method using a smart terminal according to the present invention for achieving the above problem is a smart terminal, a purchase management server, a call center system is connected to the communication network of the hybrid system that combines Internet shopping and telephone orders to the user of the smart terminal
  • a first step of the purchase management server storing user identification information of the smartphone in response to an internet shopping operation of the smartphone to provide a commerce service
  • a fourth step of the call center system receiving an order call for internet shopping from the smart terminal;
  • a fifth step of the call center system extracting caller identification information from the order phone;
  • a seventh step of the purchase management server searching the first database while comparing the call
  • the Internet shopping page is configured to include call center connection information for making a call to the call center system. Detecting; Identifying, by the smart terminal, call center connection information linked to the telephone order button; Executing, by the smart terminal, making a call using the call center connection information; Call center system receiving the order call from the smart terminal; is preferably configured to include.
  • the call center system matching the information on the purchase order is set with the caller identification information and stores in the second database; If the call center system extracts the caller identification information from the order telephone in the fifth step, searching the second database to obtain previous purchase order information;
  • the call center system may further include acquiring partial auxiliary information corresponding to at least a part of the auxiliary information for the order call from the obtained previous purchase order information.
  • the partial auxiliary information that the call center system obtains in advance from the second database includes incomplete partial information of the credit card number for the payment of the smart phone user, and the purchase operation information is a purchase generated during the internet shopping process.
  • the auxiliary information of the ninth step is configured to include the purchase operation information provided from the purchase management server in the eighth step and identification information between the order phone, User identification information is preferably configured to include the caller-ID of the smart terminal.
  • the purchase management server receives the personal information from the subscriber of the Internet shopping and stores in the first database; Acquiring, by the purchase management server, personal information matching the caller identification information provided in the fifth step from the first database; Providing, by the purchase management server, the acquired personal information to the call center system as orderer personal information;
  • the call center system may further include acquiring partial auxiliary information corresponding to at least a part of the auxiliary information for the order phone from the orderer personal information provided above.
  • FIG 1 shows an overall system configuration in which the present invention is implemented.
  • FIG. 2 is a view showing the configuration of a purchase management server to which the present invention is applied.
  • FIG. 3 is a view showing the configuration of a call center system to which the present invention is applied.
  • FIG. 4 is a view for explaining a UI screen implemented on a touch screen of a smartphone.
  • FIG. 5 is a flowchart illustrating a process performed by a purchase management server in the present invention.
  • FIG. 6 is a flowchart illustrating a process performed by a call center system in the present invention.
  • FIG. 1 is a diagram showing the overall system configuration in which the present invention is implemented.
  • the entire system in which the present invention is implemented includes a smartphone 10, an internet shopping server 30, a purchase management server 40, and a call center system 50.
  • the smart phone 10 has a feature of displaying a home screen desktop when the system operating power is turned on (ON) or the home button 13a is pressed, for example, based on the Android platform.
  • the internet shopping server 30 is a device possessed by a distributor for providing specific goods information.
  • the smart phone 10 holds information for selling various goods (goods and services) provided in a corresponding store or warehouse. Provided through the communication network 20). More specifically, the internet shopping server 30 is preferably a plurality of widgets allocated for each page when transmitting a page for the purchase of goods to the smart terminal 10 to implement as a home screen wallpaper of the smart phone 10 Include and send.
  • the purchase management server 40 collects information about the user of the smart phone 10 and transmits it to the call center system 50 to provide the hybrid e-commerce service used according to the present invention.
  • the call center system 50 collects information about the user from the purchase management server 40 when selecting the goods and telephone orders provided by the Internet shopping server 30 of the smart phone 10 user, the user simply Make payment for selected goods possible.
  • the smart phone 10 is preferably composed of a background generation component that is installed for the home screen desktop from the time of shipment from the smart phone 10 so that the user does not need to install the application separately.
  • a background generating component is a widget.
  • the internet shopping server 30 forms a direct control channel with a widget installed in the smartphone 10 to push various shopping service related data. It is configured to be.
  • the manner in which the internet shopping server 30 pushes the data to the background generating component can be classified into two types in the present invention.
  • the initial home screen desktop is completed on the smartphone 10 as the smartphone 10 is turned on. Once the implementation is complete, you can push data to background processing.
  • the initial home screen is completed on the touch screen 12 and the widget is activated by foreground processing. After that, the shopping screen data is pushed.
  • the processing load of the smartphone 10 is too large, and in particular, the number of packets increases, resulting in excessive data communication charges.
  • widgets are individually assigned to each page, and when a user enters a screen to each page, the corresponding widget is activated and the widget of the previous page is preferably disabled. When the widget is activated, it starts pushing data, so there may be a slight delay on each page move.
  • the purchase management server 40 includes a first transceiver 41, a purchase management module 42, the first database 43, the purchase management module 42 is a personal information management means ( 42a) and purchase operation information management means 42b.
  • the personal information management means 42a acquires the identification information of the user who is currently performing the internet shopping in response to the smart phone 10 accessing the internet shopping server 30 through the communication network 20.
  • a preferred embodiment of such user identification information is a caller-ID corresponding to the terminal number of the smartphone 10, and the personal information management means 42a stores the user identification information in the first database 41.
  • the personal information management means 42a preferably has a monitoring function for data transmission and reception between the internet shopping server 30 and the smart phone 10, which may be implemented in various ways.
  • the personal information management means 42a refers to the contents of the first database 41 and determines whether there is personal information of the user of the smartphone 10 (hereinafter, 'user') that has been previously stored and matched with the caller-ID. do.
  • the personal information includes a user's shipping information and payment information.
  • Personal information management means (42a) is a communication network 20 in accordance with the input of the shipping information and payment information, which is personal information to the user's smart phone 10 when the user's personal information is not stored in advance in the first database (41) Control the first transceiver 41 to receive the personal information from the smartphone 10 through the).
  • the subscriber information may be input when the smartphone 10 is purchased and the service is opened, or when the user subscribes to a website that provides an Internet shopping service according to the present invention, the smartphone 10 or a personal computer ( It may be received through the (not shown).
  • the purchase management server 40 is implemented to provide shipping address information and payment information for the buyer to the call center system 50 to be described later.
  • delivery information and payment information for the user are provided from the user through a phone call with the call center system 50, and stored in the second database 53 of the call center system 50. It is composed.
  • the call center system 50 secures delivery address information and payment information for the buyer, and proceeds with the purchase process accordingly.
  • the personal information management means 42a matches the caller-ID of the smart phone 10 and stores shipping information and payment information of the user, which is personal information.
  • the personal information management means 42a generates a personal-meta information for quick extraction of the stored personal information, which is matched with the first database 41 centering on the caller-ID of the smart phone 10, to generate the first database ( After additionally storing in 41), the first transmitter / receiver 41 is controlled to transmit the generated personal-meta information to the call center system 50.
  • the payment information may be all or part of the card number information, the card password information, the card expiration date information of the user of the smart phone 10, depending on the implementation, some of the 16 digits of the credit card number, such as 12 digits, etc. Information may be implemented.
  • the payment information may be extracted from the existing purchase history in the second database 53 of the call center system 50 and stored in the first database 43 in advance, as described above from the user of the smartphone 10. It may be provided and stored.
  • the second database 53 of the call center system 50 may store delivery information, payment information, and purchase history as user's personal information when the purchase and payment of the goods by the smartphone 10 are completed.
  • the purchase manipulation information management means 42b is configured to receive the purchase manipulation information for the purchase of the goods by the user on the page for purchasing the goods provided by the Internet shopping server 30 of the user of the smartphone 10 through the communication network 20. 1 Controls the transceiver 41. More specifically, when the user performs various operations on the smartphone 10 for internet shopping while the data session with the internet shopping server 30 is connected using the smartphone 10, all the purchase operation information according to the operation Is sent to the purchase operation information management means 42b. For example, when a user selects a specific item from a list of items provided by the Internet shopping server 30 or selects a purchase related option for the item, each purchase operation information corresponding to such individual information is smart. It is transmitted from the phone 10 to the purchase operation information management means 42b of the purchase management server 40.
  • the brand and the product model are determined as the goods to be purchased while shopping on the Internet, and the purchase related items are purchased on the purchase screen of the individual goods to be purchased. Detailed options (size, color, number, etc.) are selected.
  • such individual information is generated as purchase operation information, respectively, and the communication network 20 in the smartphone 10 is selected. Via the purchase operation information management means 42b.
  • the purchase manipulation information management means 42b matches the purchase manipulation information with the caller-ID of the smartphone 10 and stores it in the first database 43.
  • the purchase operation information management means 42b is matched around the caller-ID of the smartphone 10 to generate the purchase operation-meta information for quick extraction of the purchase operation information stored in the first database 43 and additionally.
  • the first transmission and reception unit 41 is controlled to transmit the purchase operation-meta information to the call center system 50.
  • the call center system 50 includes a second transceiver 51, a simple payment module 52, and a second database 53.
  • the simple payment module 52 may include initial information extracting means ( 52a), information collecting means 52b, and payment means 52c.
  • the smartphone 10 accesses the internet shopping server 30, the smartphone 10 receives a page for purchasing an item provided by the internet shopping server 30 as shown in FIG. 4 and then implements the UI screen. do.
  • the Internet shopping server 30 determines that the telephone order request is performed according to the present invention.
  • the smart phone 10 controls to transmit a call connection request to the initial information extracting means 52a.
  • the phone order area may be provided for a phone order using the smartphone 10 in the purchase page as shown in FIG.
  • the immediate purchase area allows a conventional purchase order process according to the prior art, for example, may be through a card purchase or bank transfer.
  • the shopping cart area is to put the current product in the shopping cart and later perform a purchase process including payment.
  • the telephone order area and the immediate purchase area are separately provided in the product page of FIG. 4, and according to the technical concept of the present invention, the telephone order area and the general order area are separately provided in the page ordered in the shopping cart. desirable.
  • the user of the smartphone 10 selects all the options required for the purchase on the purchase page, and then selects the 'phone order' button area of FIG.
  • the call center system 50 may be provided with a service from the Internet shopping server 30 automatically connected.
  • the Internet shopping web page provided by the Internet shopping server 30 (see FIG. 4) is provided with a call center connection information for making a call to the call center system 50 in a manner linked to the telephone order button area.
  • the smartphone 10 may automatically call the call center system 50 by using the call center connection information.
  • the initial information extracting means 52a of the call center system 50 controls the second transceiver 51 to receive a call connection request from the smartphone 10.
  • the initial information extracting unit 52a controls the second transceiver 51 to establish a call connection with the smartphone 10 through the communication network 20, and then obtains caller identification information on the current call connection.
  • caller identification information a caller-ID corresponding to the terminal number of the smart phone 10 may be considered.
  • the information collecting means 52b matches the caller-ID of the smartphone 10 with the purchase operation-meta information corresponding to the caller-ID of the smartphone 10 received from the purchase management server 40 and stores the purchase operation.
  • the second transceiver 51 is controlled to request information through the communication network 20. Accordingly, the initial information extracting means 52a receives the second transmitting and receiving unit 51 to receive the purchase operation information corresponding to the caller-ID of the smartphone 10 from the purchase management server 40 through the communication network 20. To control.
  • the information collecting means 52b is stored by matching the caller-ID of the smart phone 10 using the personal-meta information corresponding to the caller-ID of the smart phone 10 received from the purchase management server 40
  • the second transmitter / receiver 51 is controlled to request delivery address information and payment information, which are personal information, through the communication network 20. Accordingly, the information collecting means 52b controls the second transceiver 51 to receive personal information corresponding to the caller-ID of the smartphone 10 from the purchase management server 40 through the communication network 20. .
  • the payment means 52c performs an identity verification process, a delivery destination verification process, and optionally a payment information providing process for the user of the smartphone 10 through the connected phone call process. Looking at the identity verification of these, the call center system 50 needs to check whether the purchase operation information provided from the purchase management server 40 is consistent with the current purchaser connected via the telephone, the call center system 50 Manage the checklist.
  • the delivery address information and payment information may be provided from the purchase management server 40 or may be obtained from a previous purchase order history, even in this case, it is preferable to check directly through a telephone call, such confirmation information call center system It is managed by 50.
  • the payment information provided by the purchase management server 40 in connection with payment information or obtained from a previous purchase order history is made of some information, not all information.
  • the payment means 52c controls the second transmission / reception unit 51 to complete the purchase of goods through data transmission and reception with the smartphone 10 when the identity verification and the confirmation of the destination information are completed, and completes the payment for the goods purchase. . More specifically, the payment means 52c, when the payment information is obtained from the purchase management server 40 using the caller-ID of the smartphone 10, not all the information for the payment as payment assistance information, for example, the smartphone ( 10) It is preferable to implement such that only about 12 digits of the previous 16 digits of the user's card number are obtained.
  • the identity verification process and delivery information confirmation can be performed through a telephone call between the counselor of the call center system 50 and the user of the smartphone 10 or automated by an automatic voice guidance system.
  • most of the information on the user of the smartphone 10, such as purchase item information and delivery-related information may be performed in real time with only minimal confirmation in advance from the purchase management server 40.
  • FIG. 5 is a flowchart illustrating a process performed by the purchase management server 40 in the present invention. 1 to 5, the purchase management server 40 is connected to the terminal number of the smartphone 10 in accordance with access to the Internet shopping server 30 of the smartphone 10 through the communication network 20. The corresponding caller-ID is extracted and stored in the first database 41 (S110).
  • the purchase management server 40 determines whether there is personal information of the user of the smartphone 10 stored in advance in the first database 41 by matching with the caller-ID (S120).
  • step (S120) If the user's personal information is not stored in advance as a result of the determination in step (S120), the purchase management server 40 according to the user's input from the smart phone 10, the delivery information and payment information of the user's personal information communication network ( Received through 20) (S130). On the contrary, if the personal information is stored in advance as a result of the determination of step 120, the purchase management server 40 proceeds to step S140 without performing step (S130).
  • the purchase management server 40 stores the shipping information and payment information of the user, which is personal information by matching the caller-ID in step (S110), the personal information matched and stored based on the caller-ID After generating personal-meta information for the rapid extraction of the additionally stored in the first database 43, and transmits the personal-meta information to the call center system 50 (S140).
  • the purchase management server 40 receives the purchase operation information for the goods on the Internet shopping server 30 of the smart phone 10 via the communication network (20) (S150).
  • the purchase management server 40 matches and stores the caller-ID of the smartphone 10 and the purchase operation information received in step S150, and stores the matched and stored purchase operation based on the caller-ID. After the purchase operation-meta information for quick extraction of information is generated and additionally stored in the first database 43, the purchase operation-meta information is transmitted to the call center system 50 (S160).
  • FIG. 6 is a flowchart illustrating a process performed by the call center system 50 in the present invention. 1 to 5, the call center system 50 controls the control of the Internet shopping server 30 in response to a telephone order request on a page for purchasing goods provided by the Internet shopping server 30 of the smart phone 10. Receives a call connection request from the smartphone 10 according to (S210).
  • step S210 the call center system 50 establishes a call connection with the smartphone 10 through the communication network 20 (S220).
  • the call center system 50 extracts the caller-ID corresponding to the terminal number of the smart phone 10 (S230).
  • the call center system 50 uses the purchase operation-meta information received according to step S140 of FIG. 5 to the purchase management server 40 to match the caller-ID with the purchase operation information stored in the communication network ( By requesting through 20), the purchase operation information of the smart phone 10 is returned from the purchase management server 40 (S240).
  • the call center system 50 uses the personal-meta information received according to step S160 of FIG. 5 to the purchase management server 40 to match the caller-ID with the stored destination information of the user. And by requesting payment information through the communication network 20, and receives the personal information of the smart phone 10 from the purchase management server 40 (S250).
  • the call center system 50 completes the purchase of the goods according to the identity verification and shipping information check for the user of the smart phone 10 through the communication network 20 (S260), to the goods using the payment information After the payment is completed, the payment details are stored in the second database 53 (S270). Meanwhile, the call center system 50 may store not only the payment details but also personal information and purchase operation information with the caller-ID and store them in the second database 53.
  • the invention can also be embodied in the form of computer readable codes on a computer readable recording medium.
  • the computer-readable recording medium includes all kinds of recording devices in which data that can be read by a computer system is stored.
  • Examples of computer-readable recording media include ROM, RAM, CD-ROM, magnetic tape, floppy disk, optical data storage, and the like, which may be implemented in the form of a carrier wave (eg, transmission over the Internet). .
  • the computer readable recording medium can also store and execute computer readable code in a distributed manner over networked computer systems. And functional programs, codes, and code segments for implementing the present invention can be easily inferred by programmers in the technical field to which the present invention belongs.

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Abstract

The present invention relates to a technology for providing a hybrid e-commerce service suitable for a smart terminal by organically combining internet shopping elements with phone order elements. More particularly, the present invention enables people, who are unfamiliar with or cannot utilize internet shopping through a smart terminal (such as a smart phone or a smart pad) because it is difficult to enter text in comparison to computers and the size of the display of the smart terminal is small, to conveniently use internet shopping through the smart terminal. To that end, the present invention discloses a hybrid technology in which item searches and related settings in the smart terminal are applied equally to internet browsing and a final purchase decision and payment are achieved through phone calls.

Description

스마트 단말을 이용한 하이브리드 전자상거래 제공방법 및 이를 위한 프로그램을 기록한 컴퓨터로 판독가능한 기록매체Hybrid electronic commerce providing method using smart terminal and computer readable recording medium recording program therefor
본 발명은 인터넷 쇼핑 요소와 전화주문 요소를 유기적으로 결합함으로써 스마트 단말에서 사용하기에 적합한 하이브리드 전자상거래 서비스를 제공하는 기술에 관한 것이다. 더욱 상세하게는 본 발명은 컴퓨터에 비해 상대적으로 문자 입력이 불편하고 디스플레이 크기가 협소함으로 인하여 스마트 단말(예: 스마트폰, 스마트패드)을 통한 인터넷 쇼핑을 불편해 하거나 아예 전혀 활용하지 못하는 사람들도 스마트 단말을 통해 편리하게 인터넷 쇼핑을 이용할 수 있도록 스마트 단말에서 물품에 대한 검색 및 설정은 인터넷 브라우징과 동일하게 적용하되 최종적으로 구매 결정 및 결제는 전화통화를 통해 달성하도록 하이브리드 방식으로 구성한 기술을 개시한다.The present invention relates to a technology for providing a hybrid e-commerce service suitable for use in a smart terminal by organically combining an internet shopping element and a telephone order element. More specifically, the present invention is relatively inconvenient for character input compared to a computer, and the display size is narrow, so that people who are uncomfortable or not at all using the internet shopping through a smart terminal (eg, a smartphone or a smart pad) are not smart at all. In order to conveniently use the Internet shopping through the terminal, the search and setting of the article in the smart terminal is applied in the same manner as the Internet browsing, but finally, the purchase decision and payment is disclosed in a hybrid scheme configured to achieve through a telephone call.
인터넷 쇼핑(온라인 쇼핑)의 적용 범위는 날로 확대되고 있어, 이제는 개인용 컴퓨터를 이용한 인터넷 쇼핑에 그치지 않고 스마트폰이나 디지털 텔레비전 상에서도 인터넷 쇼핑을 구현하고 있다.The application of online shopping (online shopping) is expanding day by day, and now Internet shopping is being implemented not only on personal computers but also on smart phones and digital televisions.
하지만 인터넷 쇼핑 과정은 개인정보 입력과 본인 인증을 위한 절차가 필요하고 특히 결제를 위해 각종 보안 어플리케이션과 공인인증서를 설치하고 카드번호를 입력하거나 계좌이체를 하는 등 상당히 복잡한 과정이 요구된다. 그에 따라 실제로는 인터넷 쇼핑을 상당히 어렵게 생각하거나 아예 전혀 활용하지 못하는 사람들이 의외로 많이 있다.However, the internet shopping process requires a procedure for inputting personal information and personal authentication, and in particular, requires a complicated process of installing various security applications and certificates for payment, entering a card number, or transferring a bank account. As a result, there are surprisingly many people who find Internet shopping quite difficult or who never use it at all.
이러한 어려움은 스마트폰이나 스마트패드와 같은 스마트 단말에서는 더욱 가중된다. 이러한 스마트 단말은 개인용 컴퓨터에 비해 디스플레이 크기도 작고 문자입력 수단도 가상키보드와 같이 상대적으로 열악하게 마련되어 있어 회원 가입이나 결제 등의 절차가 매우 불편하며, 나아가 인터넷 쇼핑몰에서 개별적으로 다운로드하는 결제관련 소프트웨어 모듈이 스마트 단말과 호환성을 갖추지 못하여 주문 결제가 불가능한 경우도 많다.This difficulty is exacerbated in smart terminals such as smart phones and smart pads. These smart terminals have a smaller display size than a personal computer and a character input means is relatively inferior to a virtual keyboard, so the procedure of signing up or making a payment is very inconvenient. In some cases, payment is not possible because the device is not compatible with the smart terminal.
현재 스마트폰과 스마트패드가 널리 보급됨에 따라 이들 스마트 단말을 통한 인터넷 쇼핑이 소위 모바일 쇼핑이라는 말로 시도되고 있으나, 스마트 단말에서는 상기한 불편함으로 인하여 인터넷 쇼핑이 기대와는 달리 그다지 활성화되고 있지는 못하다. 특히, 스마트 단말의 열악한 문자입력 환경으로 인하여, 일반 사용자들은 스마트 단말로는 인터넷으로 제품 구경만 하고 실제 구매는 오프라인이나 개인용 컴퓨터를 통해 실행하고 있는 실정이다.As smart phones and smart pads are widely used, internet shopping through these smart terminals has been attempted as a so-called mobile shopping. However, due to the inconvenience, the internet shopping is not activated as expected. In particular, due to the poor character input environment of the smart terminal, general users only look at the product via the Internet as a smart terminal, the actual purchase is performed via offline or personal computer.
이에 따라 해당 기술분야에 있어서는 여러가지 제약조건이 수반되는 스마트 단말에서 인터넷 쇼핑(온라인 쇼핑, 모바일 쇼핑)을 구현하기에 최적화된 기술의 개발이 절실하게 요구되고 있다.Accordingly, in the technical field, there is an urgent need for the development of technology optimized to implement Internet shopping (online shopping, mobile shopping) in smart terminals with various constraints.
본 발명의 목적은 인터넷 쇼핑 요소와 전화주문 요소를 유기적으로 결합하여 스마트 단말에서 적용하기에 적합한 하이브리드 전자상거래 서비스를 제공하는 기술을 제공하는 것이다.An object of the present invention is to provide a technology for providing a hybrid e-commerce service suitable for application in a smart terminal by organically combining the Internet shopping element and the phone order element.
더욱 상세하게는 본 발명의 목적은 컴퓨터에 비해 상대적으로 문자 입력이 불편하고 디스플레이 크기가 협소함으로 인하여 스마트 단말(예: 스마트폰, 스마트패드)을 통한 인터넷 쇼핑을 불편해 하거나 아예 전혀 활용하지 못하는 사람들도 스마트 단말을 통해 편리하게 인터넷 쇼핑을 이용할 수 있도록 스마트 단말에서 물품에 대한 검색 및 설정은 인터넷 브라우징과 동일하게 적용하되 최종적으로 구매 결정 및 결제는 전화통화를 통해 달성하도록 하이브리드 방식으로 구성한 기술을 제공하는 것이다.More specifically, the object of the present invention is that people who are uncomfortable with the use of smart phones (eg, smartphones, smart pads) or who do not use at all at all due to the inconvenience in entering text and the narrow display size compared to a computer. In order to conveniently use the internet shopping through the smart terminal, the search and setting of goods in the smart terminal are applied in the same manner as the Internet browsing, but finally, the purchase decision and payment are provided in a hybrid manner so that the telephone call is achieved. It is.
이러한 과제를 달성하기 위한 본 발명에 따른 스마트 단말을 이용한 하이브리드 전자상거래 제공방법은 스마트 단말, 구매관리서버, 콜센터 시스템이 통신망으로 연결되어 스마트 단말의 사용자에게 인터넷 쇼핑과 전화주문을 결합한 하이브리드 방식의 전자상거래 서비스를 제공하기 위하여, 구매관리서버가 스마트폰의 인터넷 쇼핑 조작에 대응하여 스마트폰의 사용자 식별정보를 저장하는 제 1 단계; 구매관리서버가 스마트폰에서 인터넷 쇼핑 페이지 상에서 이루어지는 물품 구매를 위한 구매조작 정보를 제공받는 제 2 단계; 구매관리서버가 사용자 식별정보와 구매조작 정보를 매칭하여 제 1 데이터베이스에 저장하는 제 3 단계; 콜센터 시스템이 스마트 단말로부터 인터넷 쇼핑을 위한 주문전화를 수신하는 제 4 단계; 콜센터 시스템이 주문전화로부터 콜러 식별정보를 추출하는 제 5 단계; 콜센터 시스템이 콜러 식별정보를 구매관리서버로 제공하면서 그에 대응되는 구매조작 정보를 요청하는 제 6 단계; 구매관리서버가 콜러 식별정보를 사용자 식별정보와 비교하면서 제 1 데이터베이스를 검색하는 제 7 단계; 구매관리서버가 콜러 식별정보에 대응되는 구매조작 정보를 획득하고 콜센터 시스템으로 제공하는 제 8 단계; 콜센터 시스템이 주문전화에 기초하여 인터넷 쇼핑을 위한 보조정보를 제공받는 제 9 단계; 콜센터 시스템이 구매조작 정보와 보조정보를 결합하여 인터넷 쇼핑에 대한 구매주문을 설정하는 제 10 단계;를 포함하여 구성된다.Hybrid electronic commerce providing method using a smart terminal according to the present invention for achieving the above problem is a smart terminal, a purchase management server, a call center system is connected to the communication network of the hybrid system that combines Internet shopping and telephone orders to the user of the smart terminal A first step of the purchase management server storing user identification information of the smartphone in response to an internet shopping operation of the smartphone to provide a commerce service; A second step in which the purchase management server is provided with purchase operation information for purchase of goods made on the Internet shopping page from the smart phone; A third step of the purchase management server matching the user identification information with the purchase operation information and storing the same in the first database; A fourth step of the call center system receiving an order call for internet shopping from the smart terminal; A fifth step of the call center system extracting caller identification information from the order phone; A sixth step of providing, by the call center system, caller identification information to the purchase management server and requesting purchase operation information corresponding thereto; A seventh step of the purchase management server searching the first database while comparing the caller identification information with the user identification information; An eighth step of acquiring, by the purchase management server, purchase operation information corresponding to the caller identification information and providing the same to the call center system; A ninth step of receiving, by the call center system, auxiliary information for internet shopping based on the order phone; And a tenth step in which the call center system combines the purchase operation information and the auxiliary information to set a purchase order for Internet shopping.
본 발명의 스마트 단말을 이용한 하이브리드 전자상거래 제공방법에서 인터넷 쇼핑 페이지는 콜센터 시스템에 전화를 걸기 위한 콜센터 연결정보를 포함하여 구성되고, 제 4 단계는, 스마트 단말이 인터넷 쇼핑 페이지에 마련된 전화주문 버튼 조작을 검출하는 단계; 스마트 단말이 전화주문 버튼에 링크된 콜센터 연결정보를 식별하는 단계; 스마트 단말이 콜센터 연결정보를 활용하여 전화 걸기를 실행하는 단계; 콜센터 시스템이 스마트 단말로부터 주문전화를 수신하는 단계;를 포함하여 구성되는 것이 바람직하다.In the hybrid electronic commerce providing method using the smart terminal of the present invention, the Internet shopping page is configured to include call center connection information for making a call to the call center system. Detecting; Identifying, by the smart terminal, call center connection information linked to the telephone order button; Executing, by the smart terminal, making a call using the call center connection information; Call center system receiving the order call from the smart terminal; is preferably configured to include.
또한, 본 발명에 따른 스마트 단말을 이용한 하이브리드 전자상거래 제공방법은, 콜센터 시스템이 위 설정된 구매주문에 대한 정보를 콜러 식별정보와 매칭하여 제 2 데이터베이스에 저장하는 단계; 콜센터 시스템이 제 5 단계에서 주문전화로부터 콜러 식별정보를 추출하면 제 2 데이터베이스를 검색하여 이전의 구매주문 정보를 획득하는 단계; 콜센터 시스템이 그 획득된 이전 구매주문 정보로부터 주문전화에 대한 보조정보의 적어도 일부에 대응하는 부분 보조정보를 미리 획득하는 단계;를 더 포함하여 구성될 수 있다.In addition, the hybrid electronic commerce providing method using a smart terminal according to the present invention, the call center system matching the information on the purchase order is set with the caller identification information and stores in the second database; If the call center system extracts the caller identification information from the order telephone in the fifth step, searching the second database to obtain previous purchase order information; The call center system may further include acquiring partial auxiliary information corresponding to at least a part of the auxiliary information for the order call from the obtained previous purchase order information.
또한, 본 발명에서, 콜센터 시스템이 제 2 데이터베이스로부터 미리 획득하는 부분 보조정보는 스마트폰 사용자의 결제용 신용카드 번호의 불완전한 일부 정보를 포함하여 구성되고, 구매조작 정보는 인터넷 쇼핑 과정에서 생성된 구매대상 물품 정보와 구매대상 물품에 대한 상세옵션을 포함하여 구성되고, 제 9 단계의 보조정보는 제 8 단계에서 구매관리서버로부터 제공받은 구매조작 정보와 주문전화 간의 본인 확인 정보를 포함하여 구성되고, 사용자 식별정보는 스마트 단말의 콜러-ID를 포함하여 구성되는 것이 바람직하다.In addition, in the present invention, the partial auxiliary information that the call center system obtains in advance from the second database includes incomplete partial information of the credit card number for the payment of the smart phone user, and the purchase operation information is a purchase generated during the internet shopping process. Comprising the target goods information and the detailed options for the goods to be purchased, the auxiliary information of the ninth step is configured to include the purchase operation information provided from the purchase management server in the eighth step and identification information between the order phone, User identification information is preferably configured to include the caller-ID of the smart terminal.
또한, 본 발명에 따른 스마트 단말을 이용한 하이브리드 전자상거래 제공방법은, 구매관리서버가 인터넷 쇼핑의 가입자로부터 개인정보를 제공받아 제 1 데이터베이스에 저장하는 단계; 구매관리서버가 제 5 단계에서 제공받은 콜러 식별정보에 매칭되는 개인정보를 제 1 데이터베이스로부터 획득하는 단계; 구매관리서버가 위 획득된 개인정보를 주문자 개인정보로서 콜센터 시스템으로 제공하는 단계; 콜센터 시스템이 위 제공된 주문자 개인정보로부터 주문전화에 대한 보조정보의 적어도 일부에 대응하는 부분 보조정보를 미리 획득하는 단계;를 더 포함하여 구성될 수 있다.In addition, the hybrid electronic commerce providing method using a smart terminal according to the present invention, the purchase management server receives the personal information from the subscriber of the Internet shopping and stores in the first database; Acquiring, by the purchase management server, personal information matching the caller identification information provided in the fifth step from the first database; Providing, by the purchase management server, the acquired personal information to the call center system as orderer personal information; The call center system may further include acquiring partial auxiliary information corresponding to at least a part of the auxiliary information for the order phone from the orderer personal information provided above.
본 발명에 따르면 인터넷 쇼핑 요소와 전화주문 요소를 유기적으로 결합한 하이브리드 전자상거래 서비스를 구현함으로써 스마트 단말의 여러가지 제약사항에도 불구하고 누구라도 편리하게 스마트 단말 상에서 인터넷 쇼핑을 즐길 수 있도록 해주는 장점이 있다.According to the present invention, by implementing a hybrid e-commerce service that organically combines an internet shopping element and a phone order element, there is an advantage that anyone can conveniently enjoy internet shopping on a smart terminal despite various limitations of the smart terminal.
도 1은 본 발명이 구현되는 전체 시스템 구성을 나타내는 도면.1 shows an overall system configuration in which the present invention is implemented.
도 2는 본 발명을 적용한 구매관리서버의 구성을 나타내는 도면.2 is a view showing the configuration of a purchase management server to which the present invention is applied.
도 3은 본 발명을 적용한 콜센터 시스템의 구성을 나타내는 도면.3 is a view showing the configuration of a call center system to which the present invention is applied.
도 4은 스마트폰의 터치스크린에 구현된 UI 화면을 설명하기 위한 도면.4 is a view for explaining a UI screen implemented on a touch screen of a smartphone.
도 5는 본 발명에서 구매관리서버가 수행하는 과정을 나타내는 흐름도.5 is a flowchart illustrating a process performed by a purchase management server in the present invention.
도 6은 본 발명에서 콜센터 시스템이 수행하는 과정을 나타내는 흐름도.6 is a flowchart illustrating a process performed by a call center system in the present invention.
이하에서는 도면을 참조하여 본 발명을 상세하게 설명한다.Hereinafter, with reference to the drawings will be described in detail the present invention.
도 1은 본 발명이 구현되는 전체 시스템 구성을 나타내는 도면이다. 도 1을 참조하면, 본 발명이 구현되는 전체 시스템은 스마트폰(10), 인터넷쇼핑 서버(30), 구매관리서버(40), 콜센터 시스템(50)을 포함한다.1 is a diagram showing the overall system configuration in which the present invention is implemented. Referring to FIG. 1, the entire system in which the present invention is implemented includes a smartphone 10, an internet shopping server 30, a purchase management server 40, and a call center system 50.
먼저, 본 발명에 따른 스마트폰(10)은 예컨대 안드로이드 플랫폼 기반의 스마트 단말로서 시스템 동작전원을 온(ON) 시키거나 홈 버튼(13a)을 눌렀을 때 홈스크린 바탕화면이 표시되는 특징을 가지며, 인터넷쇼핑 서버(30)로 통신망(20)을 통해 액세스하여 인터넷쇼핑 서버(30)에서 제공하는 물품에 대해서 인터넷 상거래로 구매하기 위한 인터넷 접속 프로그램을 어플리케이션으로 설치하거나 출고시부터 설치되어 있어야 한다.First, the smart phone 10 according to the present invention has a feature of displaying a home screen desktop when the system operating power is turned on (ON) or the home button 13a is pressed, for example, based on the Android platform. Access to the shopping server 30 through the communication network 20 to install the Internet access program for the purchase of the goods provided by the Internet shopping server 30 by Internet commerce as an application or installed from the factory.
인터넷쇼핑 서버(30)는 특정의 물품정보를 제공하기 위한 유통업체가 소지한 장비로서, 해당 매장이나 창고에 비치된 각종의 재화(물품, 서비스)를 판매하기 위한 정보를 보유하여 스마트폰(10)으로 통신망(20)을 통해 제공한다. 보다 구체적으로, 인터넷쇼핑 서버(30)는 바람직하게는 스마트폰(10)의 홈스크린 바탕화면으로 구현을 위해 스마트 단말(10)로 물품 구매를 위한 페이지를 전송시 각 페이지별로 할당된 복수의 위젯을 포함시켜 전송한다.The internet shopping server 30 is a device possessed by a distributor for providing specific goods information. The smart phone 10 holds information for selling various goods (goods and services) provided in a corresponding store or warehouse. Provided through the communication network 20). More specifically, the internet shopping server 30 is preferably a plurality of widgets allocated for each page when transmitting a page for the purchase of goods to the smart terminal 10 to implement as a home screen wallpaper of the smart phone 10 Include and send.
그리고, 구매관리서버(40)는 본 발명에 따른 이용한 하이브리드 전자상거래 서비스를 제공하기 위해 스마트폰(10) 사용자에 대한 정보를 수집하여 콜센터 시스템(50)으로 전송하는 역할을 한다.In addition, the purchase management server 40 collects information about the user of the smart phone 10 and transmits it to the call center system 50 to provide the hybrid e-commerce service used according to the present invention.
한편, 콜센터 시스템(50)은 스마트폰(10) 사용자의 인터넷쇼핑 서버(30)에서 제공된 재화에 대한 선택과 전화주문 선택시 구매관리서버(40)로부터 사용자에 대한 정보를 수집함으로써, 간편하게 사용자가 선택한 재화에 대한 결제가 가능하도록 한다.On the other hand, the call center system 50 collects information about the user from the purchase management server 40 when selecting the goods and telephone orders provided by the Internet shopping server 30 of the smart phone 10 user, the user simply Make payment for selected goods possible.
그리고 본 발명에서 스마트폰(10)은 사용자가 별도로 어플을 설치할 필요가 없도록 바람직하게는 스마트폰(10)에서 출고 당시부터 홈스크린 바탕화면을 위해 설치되어 있는 배경생성 콤포넌트로 이루어진다. 이러한 배경생성 콤포넌트의 일 예로 위젯(widget)을 들 수 있는데, 인터넷쇼핑 서버(30)는 스마트폰(10)에 설치된 위젯과 직접제어 채널을 형성하여 각종의 쇼핑서비스 관련 데이터를 푸시(PUSH)할 수 있도록 구성된다.And in the present invention, the smart phone 10 is preferably composed of a background generation component that is installed for the home screen desktop from the time of shipment from the smart phone 10 so that the user does not need to install the application separately. An example of such a background generating component is a widget. The internet shopping server 30 forms a direct control channel with a widget installed in the smartphone 10 to push various shopping service related data. It is configured to be.
인터넷쇼핑 서버(30)가 배경생성 콤포넌트로 데이터를 푸시하는 방식은 본 발명에서 크게 두가지로 분류될 수 있다. 제 1 방식은 인터넷쇼핑 서버(30)가 스마트폰(10)의 전원이 온(ON) 됨에 따라 초기의 홈스크린 바탕화면이 스마트폰(10) 상으로의 구현이 완료되는지 여부를 확인하고, 초기 구현이 완료되면 백그라운드 프로세싱으로 데이터를 푸시하는 방식이다.The manner in which the internet shopping server 30 pushes the data to the background generating component can be classified into two types in the present invention. In the first method, as the internet shopping server 30 is powered on, the initial home screen desktop is completed on the smartphone 10 as the smartphone 10 is turned on. Once the implementation is complete, you can push data to background processing.
제 2 방식은 인터넷쇼핑 서버(30)가 스마트폰(10)의 전원이 온(ON) 됨에 따라 초기의 홈스크린이 터치스크린(12) 상으로의 구현이 완료되고 포어그라운드 프로세싱으로 위젯을 활성화한 뒤, 쇼핑 화면 데이터를 푸시하는 방식이다. 제 1 방식에서는 위젯이 백 그라운드 상태에서 데이터 푸시가 이루어지면 스마트폰(10)의 프로세싱 로드가 너무 크고 특히 패킷수가 많아져서 과다한 데이터 통신요금이 나올 수 있기에 제 2 방식에서는 쇼핑 화면 데이터가 복수의 페이지로 구성되어 있는데, 바람직하게는 각 페이지별로 위젯(서브모듈)이 개별적으로 할당되고, 사용자가 각 페이지로 화면을 진입시키면 해당 위젯이 활성화되고 이전 페이지의 위젯은 비활성화되도록 하는 것이 바람직하다. 위젯이 활성화되면 데이터 푸시를 시작하므로 페이지 이동마다 약간의 지연이 있을 수 있다.In the second method, as the internet shopping server 30 is powered on, the initial home screen is completed on the touch screen 12 and the widget is activated by foreground processing. After that, the shopping screen data is pushed. In the first scheme, when the widget is pushed in the background state, the processing load of the smartphone 10 is too large, and in particular, the number of packets increases, resulting in excessive data communication charges. Preferably, widgets (submodules) are individually assigned to each page, and when a user enters a screen to each page, the corresponding widget is activated and the widget of the previous page is preferably disabled. When the widget is activated, it starts pushing data, so there may be a slight delay on each page move.
도 2는 본 발명을 적용한 구매관리서버(40)의 구성을 나타내는 도면이다. 도 2를 참조하면, 구매관리서버(40)는 제 1 송수신부(41), 구매관리모듈(42), 제 1 데이터베이스(43)를 포함하며, 구매관리모듈(42)은 개인정보 관리수단(42a)과 구매조작 정보 관리수단(42b)을 구비한다.2 is a diagram illustrating a configuration of a purchase management server 40 to which the present invention is applied. 2, the purchase management server 40 includes a first transceiver 41, a purchase management module 42, the first database 43, the purchase management module 42 is a personal information management means ( 42a) and purchase operation information management means 42b.
개인정보 관리수단(42a)은 통신망(20)을 통해 스마트폰(10)의 인터넷쇼핑 서버(30)로의 액세스에 대응하여 현재 인터넷쇼핑을 수행하고 있는 사용자의 식별정보를 획득한다. 이러한 사용자 식별정보의 바람직한 실시예는 스마트폰(10)의 단말번호에 해당하는 콜러-ID이며, 개인정보 관리수단(42a)은 사용자 식별정보를 제 1 데이터베이스(41)에 저장한다. 이를 위해 개인정보 관리수단(42a)은 인터넷쇼핑 서버(30)와 스마트폰(10) 사이의 데이터 송수신에 대한 모니터링 기능을 구비하는 것이 바람직한데, 다양한 방식으로 구현될 수 있다.The personal information management means 42a acquires the identification information of the user who is currently performing the internet shopping in response to the smart phone 10 accessing the internet shopping server 30 through the communication network 20. A preferred embodiment of such user identification information is a caller-ID corresponding to the terminal number of the smartphone 10, and the personal information management means 42a stores the user identification information in the first database 41. To this end, the personal information management means 42a preferably has a monitoring function for data transmission and reception between the internet shopping server 30 and the smart phone 10, which may be implemented in various ways.
개인정보 관리수단(42a)은 제 1 데이터베이스(41)의 내용을 참조하여 콜러-ID와 매칭되어 미리 저장되어 있는 스마트폰(10) 사용자(이하, '사용자')의 개인정보가 있는지 여부를 판단한다. 여기서 개인정보는 사용자의 배송지정보와 결제정보 등을 포함한다.The personal information management means 42a refers to the contents of the first database 41 and determines whether there is personal information of the user of the smartphone 10 (hereinafter, 'user') that has been previously stored and matched with the caller-ID. do. Here, the personal information includes a user's shipping information and payment information.
개인정보 관리수단(42a)은 사용자의 개인정보가 제 1 데이터베이스(41)에 미리 저장되어 있지 않은 경우에는 사용자의 스마트폰(10)으로의 개인정보인 배송지정보 및 결제정보 입력에 따라 통신망(20)을 통해 스마트폰(10)으로부터 개인정보를 수신하도록 제 1 송수신부(41)를 제어한다. 이러한 과정으로는 스마트폰(10)의 구매 및 서비스 개통시에 가입자 정보를 입력받을 수도 있고 혹은 본 발명에 따른 인터넷 쇼핑 서비스를 제공하는 웹사이트에 사용자 가입할 때 스마트폰(10)이나 개인용컴퓨터(미도시)를 통해 입력받을 수도 있다. 이 경우에는 구매관리서버(40)에서 구매자에 대한 배송지정보와 결제정보를 마련하여 후술하는 콜센터 시스템(50)으로 제공하도록 구현된다.Personal information management means (42a) is a communication network 20 in accordance with the input of the shipping information and payment information, which is personal information to the user's smart phone 10 when the user's personal information is not stored in advance in the first database (41) Control the first transceiver 41 to receive the personal information from the smartphone 10 through the). In this process, the subscriber information may be input when the smartphone 10 is purchased and the service is opened, or when the user subscribes to a website that provides an Internet shopping service according to the present invention, the smartphone 10 or a personal computer ( It may be received through the (not shown). In this case, the purchase management server 40 is implemented to provide shipping address information and payment information for the buyer to the call center system 50 to be described later.
또한 다른 실시예로는 후술하는 바와 같이 콜센터 시스템(50)과의 전화 통화를 통해 사용자에 대한 배송지정보와 결제정보가 사용자로부터 제공되고, 콜센터 시스템(50)의 제 2 데이터베이스(53)에 저장되도록 구성된다. 이 경우에는 콜센터 시스템(50)에서 구매자에 대한 배송지정보와 결제정보를 확보하고, 그에 따라 구매절차를 진행한다.In another embodiment, as described below, delivery information and payment information for the user are provided from the user through a phone call with the call center system 50, and stored in the second database 53 of the call center system 50. It is composed. In this case, the call center system 50 secures delivery address information and payment information for the buyer, and proceeds with the purchase process accordingly.
이후, 개인정보 관리수단(42a)은 스마트폰(10)의 콜러-ID에 매칭하여 개인정보인 사용자의 배송지정보와 결제정보를 저장한다. 또한, 개인정보 관리수단(42a)은 스마트폰(10)의 콜러-ID를 중심으로 제 1 데이터베이스(41)에 매칭되어 저장된 개인정보의 신속한 추출을 위한 개인-메타정보를 생성하여 제 1 데이터베이스(41)에 추가적으로 저장한 뒤, 위 생성된 개인-메타정보를 콜센터 시스템(50)으로 전송하도록 제 1 송수신부(41)를 제어한다. Then, the personal information management means 42a matches the caller-ID of the smart phone 10 and stores shipping information and payment information of the user, which is personal information. In addition, the personal information management means 42a generates a personal-meta information for quick extraction of the stored personal information, which is matched with the first database 41 centering on the caller-ID of the smart phone 10, to generate the first database ( After additionally storing in 41), the first transmitter / receiver 41 is controlled to transmit the generated personal-meta information to the call center system 50.
여기서 결제정보는 스마트폰(10) 사용자의 카드번호정보, 카드비밀번호정보, 카드유효기간정보의 전부 또는 일부가 될 수 있으며, 구현에 따라서는 신용카드번호의 전체 16 디지트 중에서 예컨대 12 디지트 등과 같이 일부 정보가 구현될 수도 있다. 또한 결제정보는 콜센터 시스템(50)의 제 2 데이터베이스(53)에서의 기존 구매 내역으로부터 추출해서 제 1 데이터베이스(43)에 미리 저장되어 있을 수 있으며, 스마트폰(10) 사용자로부터 상술한 바와 같이 미리 제공받아 저장되어 있을 수 있다. 이를 위해 콜센터 시스템(50)의 제 2 데이터베이스(53)는 스마트폰(10)에 의한 물품의 구매 및 결제 완료시, 사용자의 개인정보로 배송지정보 및 결제정보, 그리고 구매 내역을 저장할 수 있다.Here, the payment information may be all or part of the card number information, the card password information, the card expiration date information of the user of the smart phone 10, depending on the implementation, some of the 16 digits of the credit card number, such as 12 digits, etc. Information may be implemented. In addition, the payment information may be extracted from the existing purchase history in the second database 53 of the call center system 50 and stored in the first database 43 in advance, as described above from the user of the smartphone 10. It may be provided and stored. To this end, the second database 53 of the call center system 50 may store delivery information, payment information, and purchase history as user's personal information when the purchase and payment of the goods by the smartphone 10 are completed.
구매조작 정보 관리수단(42b)은 통신망(20)을 통해 스마트폰(10) 사용자의 인터넷쇼핑 서버(30)가 제공하는 물품 구매를 위한 페이지 상에서 사용자의 물품 구매를 위한 구매조작 정보를 수신하도록 제 1 송수신부(41)를 제어한다. 보다 구체적으로 살펴보면, 사용자가 스마트폰(10)을 이용해 인터넷쇼핑 서버(30)와의 데이터 세션이 연결된 상태에서, 인터넷 쇼핑을 위해 스마트폰(10) 상에서 각종 조작을 하면, 조작에 따른 구매조작 정보 모두가 구매조작 정보 관리수단(42b)으로 전송된다. 예컨대, 사용자가 인터넷쇼핑 서버(30)에서 제공하는 물품 리스트 중에서 특정 물품을 선택한다거나, 그 물품에 대해서 구매관련 옵션을 선택하는 등의 조작을 하면 그러한 개별 정보들에 해당하는 각 구매조작 정보가 스마트폰(10)으로부터 구매관리 서버(40)의 구매조작 정보 관리수단(42b)으로 전송된다.The purchase manipulation information management means 42b is configured to receive the purchase manipulation information for the purchase of the goods by the user on the page for purchasing the goods provided by the Internet shopping server 30 of the user of the smartphone 10 through the communication network 20. 1 Controls the transceiver 41. More specifically, when the user performs various operations on the smartphone 10 for internet shopping while the data session with the internet shopping server 30 is connected using the smartphone 10, all the purchase operation information according to the operation Is sent to the purchase operation information management means 42b. For example, when a user selects a specific item from a list of items provided by the Internet shopping server 30 or selects a purchase related option for the item, each purchase operation information corresponding to such individual information is smart. It is transmitted from the phone 10 to the purchase operation information management means 42b of the purchase management server 40.
예컨대, 인터넷쇼핑 서버(30)에서 스마트폰(10) 사용자가 신발을 구매하는 경우, 인터넷 쇼핑을 하면서 브랜드와 제품모델을 구매대상 물품으로 결정하게 되고, 이러한 개별 구매대상 물품의 구매화면에서 구매관련 상세옵션(사이즈, 색깔, 개수 등)을 선택하게 되는데, 이와 관련하여 스마트폰(10)의 사용자가 조작을 하면 그러한 개별 정보들이 각각 구매조작 정보로 생성되어 스마트폰(10)에서 통신망(20)을 통해 구매조작 정보 관리수단(42b)으로 전송된다.For example, when the user of the smart phone 10 purchases shoes in the Internet shopping server 30, the brand and the product model are determined as the goods to be purchased while shopping on the Internet, and the purchase related items are purchased on the purchase screen of the individual goods to be purchased. Detailed options (size, color, number, etc.) are selected. In this regard, when the user of the smartphone 10 operates, such individual information is generated as purchase operation information, respectively, and the communication network 20 in the smartphone 10 is selected. Via the purchase operation information management means 42b.
구매조작 정보 관리수단(42b)은 구매조작 정보와 스마트폰(10)의 콜러-ID를 매칭하여 제 1 데이터베이스(43)에 저장한다. 또한, 구매조작 정보 관리수단(42b)은 스마트폰(10)의 콜러-ID를 중심으로 매칭되어 제 1 데이터베이스(43)에 저장된 구매조작 정보의 신속한 추출을 위한 구매조작-메타정보를 생성하여 추가적으로 제 1 데이터베이스(43)에 저장한 뒤, 콜센터 시스템(50)으로 구매조작-메타정보를 전송하도록 제 1 송수신부(41)를 제어한다.The purchase manipulation information management means 42b matches the purchase manipulation information with the caller-ID of the smartphone 10 and stores it in the first database 43. In addition, the purchase operation information management means 42b is matched around the caller-ID of the smartphone 10 to generate the purchase operation-meta information for quick extraction of the purchase operation information stored in the first database 43 and additionally. After storing in the first database 43, the first transmission and reception unit 41 is controlled to transmit the purchase operation-meta information to the call center system 50.
도 3은 본 발명을 적용한 콜센터 시스템(50)의 구성을 나타내는 도면이다. 도 4은 스마트폰(10)의 터치스크린(12)에 구현된 UI 화면을 설명하기 위한 도면이다. 먼저 도 3을 참조하면, 콜센터 시스템(50)은 제 2 송수신부(51), 간편결제모듈(52), 제 2 데이터베이스(53)를 포함하며, 간편결제모듈(52)은 초기정보 추출수단(52a), 정보수집수단(52b), 결제수단(52c)을 구비한다. 먼저 스마트폰(10)이 인터넷쇼핑 서버(30)로 액세스하면, 스마트폰(10)은 도 4와 같은 인터넷쇼핑 서버(30)가 제공하는 물품 구매를 위한 페이지를 수신한 뒤, UI 화면으로 구현한다. 이후, 인터넷쇼핑 서버(30)는 사용자가 스마트폰(10) 상에 구현된 UI 화면에서의 즉시구매 영역과 전화주문 영역 중에서 전화주문 영역을 선택한 경우, 본 발명에 따른 전화주문 요청으로 판단하여, 스마트폰(10)에 대해서 초기정보 추출수단(52a)으로의 호 연결 요청을 전송하도록 제어한다. 여기서 전화주문 영역은 도 4와 같은 구매 페이지에서 스마트폰(10)을 이용한 전화 주문을 위해 구비될 수 있다. 3 is a diagram illustrating a configuration of a call center system 50 to which the present invention is applied. 4 is a view for explaining a UI screen implemented on the touch screen 12 of the smartphone 10. First, referring to FIG. 3, the call center system 50 includes a second transceiver 51, a simple payment module 52, and a second database 53. The simple payment module 52 may include initial information extracting means ( 52a), information collecting means 52b, and payment means 52c. First, when the smartphone 10 accesses the internet shopping server 30, the smartphone 10 receives a page for purchasing an item provided by the internet shopping server 30 as shown in FIG. 4 and then implements the UI screen. do. Subsequently, when the user selects the telephone order area from the immediate purchase area and the telephone order area on the UI screen implemented on the smartphone 10, the Internet shopping server 30 determines that the telephone order request is performed according to the present invention. The smart phone 10 controls to transmit a call connection request to the initial information extracting means 52a. Here, the phone order area may be provided for a phone order using the smartphone 10 in the purchase page as shown in FIG.
한편, 즉시구매 영역은 종래의 기술에 따른 통상적인 구매주문 프로세스가 진행되도록 하며, 예를 들어, 카드 구매나 계좌이체를 통한 것일 수 있다. 또한, 장바구니 영역은 현재 상품을 장바구니에 넣어 두었다가 나중에 대금 결제를 비롯한 구매 절차를 수행하겠다는 것이다. 그에 따라, 도 4의 상품 페이지에서 전화주문 영역과 즉시구매 영역이 구분되어 마련된 것과 마찬가지로, 본 발명의 기술적 사상에 따르면 장바구니에서 주문하는 페이지에도 전화주문 영역과 예컨대 일반주문 영역이 구분되어 마련되는 것이 바람직하다.On the other hand, the immediate purchase area allows a conventional purchase order process according to the prior art, for example, may be through a card purchase or bank transfer. In addition, the shopping cart area is to put the current product in the shopping cart and later perform a purchase process including payment. Accordingly, the telephone order area and the immediate purchase area are separately provided in the product page of FIG. 4, and according to the technical concept of the present invention, the telephone order area and the general order area are separately provided in the page ordered in the shopping cart. desirable.
전화주문 영역에 대한 선택에 따른 프로세스 중 하나의 예로, 스마트폰(10) 사용자는 구매 페이지에서 구매에 필요한 모든 옵션을 선택한 뒤, 도 4의 '전화주문' 버튼 영역을 선택함으로써 스마트폰(10)에서 콜센터 시스템(50)으로의 전화가 자동으로 연결되는 서비스를 인터넷쇼핑 서버(30)로부터 제공받을 수 있다. 이를 위해서는 인터넷쇼핑 서버(30)가 제공하는 인터넷 쇼핑용 웹페이지(도 4 참조)에는 콜센터 시스템(50)에 전화를 걸기 위한 콜센터 연결정보가 전화주문 버튼 영역에 링크된 방식으로 마련되어 있다. 이에 따라, 사용자가 웹페이지 상에서 전화주문 버튼을 클릭하면 스마트폰(10)이 콜센터 연결정보를 활용하여 콜센터 시스템(50)으로 자동으로 전화를 걸 수 있게 된다. 그에 대응하여 콜센터 시스템(50)의 초기정보 추출수단(52a)은 스마트폰(10)으로부터의 호 연결 요청을 수신하도록 제 2 송수신부(51)를 제어한다.As one example of the process according to the selection of the phone order area, the user of the smartphone 10 selects all the options required for the purchase on the purchase page, and then selects the 'phone order' button area of FIG. In the call center system 50 may be provided with a service from the Internet shopping server 30 automatically connected. To this end, the Internet shopping web page provided by the Internet shopping server 30 (see FIG. 4) is provided with a call center connection information for making a call to the call center system 50 in a manner linked to the telephone order button area. Accordingly, when the user clicks the telephone order button on the web page, the smartphone 10 may automatically call the call center system 50 by using the call center connection information. Correspondingly, the initial information extracting means 52a of the call center system 50 controls the second transceiver 51 to receive a call connection request from the smartphone 10.
이후, 초기정보 추출수단(52a)은 통신망(20)을 통해 스마트폰(10)과 호 연결을 설정하도록 제 2 송수신부(51)를 제어한 뒤, 현재 호 연결에 대한 콜러 식별정보를 획득한다. 이러한 콜러 식별정보의 바람직한 예로는 스마트폰(10)의 단말번호에 해당하는 콜러-ID를 생각할 수 있다.Thereafter, the initial information extracting unit 52a controls the second transceiver 51 to establish a call connection with the smartphone 10 through the communication network 20, and then obtains caller identification information on the current call connection. . As a preferable example of such caller identification information, a caller-ID corresponding to the terminal number of the smart phone 10 may be considered.
정보수집수단(52b)은 구매관리서버(40)로부터 수신한 스마트폰(10)의 콜러-ID에 해당하는 구매조작-메타정보를 이용해 스마트폰(10)의 콜러-ID에 매칭되어 저장된 구매조작 정보를 통신망(20)을 통해 요청하도록 제 2 송수신부(51)를 제어한다. 이에 따라, 초기정보 추출수단(52a)은 스마트폰(10)의 콜러-ID에 해당하는 구매조작 정보를 구매관리서버(40)로부터 통신망(20)을 통해 수신하도록 제 2 송수신부(51)를 제어한다.The information collecting means 52b matches the caller-ID of the smartphone 10 with the purchase operation-meta information corresponding to the caller-ID of the smartphone 10 received from the purchase management server 40 and stores the purchase operation. The second transceiver 51 is controlled to request information through the communication network 20. Accordingly, the initial information extracting means 52a receives the second transmitting and receiving unit 51 to receive the purchase operation information corresponding to the caller-ID of the smartphone 10 from the purchase management server 40 through the communication network 20. To control.
또한, 정보수집수단(52b)은 구매관리서버(40)로부터 수신한 스마트폰(10)의 콜러-ID에 해당하는 개인-메타정보를 이용해 스마트폰(10)의 콜러-ID에 매칭되어 저장된 사용자의 개인정보인 배송지정보 및 결제정보를 통신망(20)을 통해 요청하도록 제 2 송수신부(51)를 제어한다. 이에 따라, 정보수집수단(52b)은 스마트폰(10)의 콜러-ID에 해당하는 개인정보를 구매관리서버(40)로부터 통신망(20)을 통해 수신하도록 제 2 송수신부(51)를 제어한다.In addition, the information collecting means 52b is stored by matching the caller-ID of the smart phone 10 using the personal-meta information corresponding to the caller-ID of the smart phone 10 received from the purchase management server 40 The second transmitter / receiver 51 is controlled to request delivery address information and payment information, which are personal information, through the communication network 20. Accordingly, the information collecting means 52b controls the second transceiver 51 to receive personal information corresponding to the caller-ID of the smartphone 10 from the purchase management server 40 through the communication network 20. .
결제수단(52c)은 위 연결된 전화 통화 과정을 통해서 스마트폰(10) 사용자에 대한 본인 확인 과정과 배송지 확인 과정, 그리고 선택적으로는 결제정보 제공과정을 수행한다. 이중에서 본인 확인을 살펴보면, 콜센터 시스템(50)은 구매관리서버(40)로부터 제공받은 구매조작 정보가 현재 전화를 통해 연결중인 구매주문자와 합치되는 것인지 확인할 필요가 있으며, 콜센터 시스템(50)은 그러한 확인 사항을 관리한다.The payment means 52c performs an identity verification process, a delivery destination verification process, and optionally a payment information providing process for the user of the smartphone 10 through the connected phone call process. Looking at the identity verification of these, the call center system 50 needs to check whether the purchase operation information provided from the purchase management server 40 is consistent with the current purchaser connected via the telephone, the call center system 50 Manage the checklist.
또한, 배송지정보와 결제정보는 구매관리서버(40)로부터 제공받을 수도 있고 이전의 구매주문 이력으로부터 획득할 수도 있는데, 이러한 경우라도 전화통화를 통해 직접 확인하는 것이 바람직하며, 그러한 확인정보는 콜센터 시스템(50)에 의해 관리된다. 또한, 결제정보와 관련하여 구매관리서버(40)가 제공하거나 이전의 구매주문 이력에서 획득되는 결제정보는 전체 정보가 아닌 일부 정보로 이루어지는 것이 보안 측면에서 바람직하다. In addition, the delivery address information and payment information may be provided from the purchase management server 40 or may be obtained from a previous purchase order history, even in this case, it is preferable to check directly through a telephone call, such confirmation information call center system It is managed by 50. In addition, it is preferable in terms of security that the payment information provided by the purchase management server 40 in connection with payment information or obtained from a previous purchase order history is made of some information, not all information.
결제수단(52c)은 본인 확인과 배송지정보 확인이 완료된 경우, 스마트폰(10)과의 데이터 송수신을 통해 물품 구매를 완료하도록 제 2 송수신부(51)를 제어하며 물품구매에 대한 결제를 완료한다. 보다 구체적으로, 결제수단(52c)은 스마트폰(10)의 콜러-ID를 이용해 구매관리서버(40)로부터 결제정보를 가져올 경우, 결제를 위한 모든 정보는 아닌 결제보조 정보로 예컨대, 스마트폰(10) 사용자의 카드번호 전체 16 디지트 중에서 예컨대 앞의 12 디지트 정도만을 획득하도록 구현되는 것이 바람직하다.The payment means 52c controls the second transmission / reception unit 51 to complete the purchase of goods through data transmission and reception with the smartphone 10 when the identity verification and the confirmation of the destination information are completed, and completes the payment for the goods purchase. . More specifically, the payment means 52c, when the payment information is obtained from the purchase management server 40 using the caller-ID of the smartphone 10, not all the information for the payment as payment assistance information, for example, the smartphone ( 10) It is preferable to implement such that only about 12 digits of the previous 16 digits of the user's card number are obtained.
한편, 본인 확인 과정과 배송지정보 확인은 콜센터 시스템(50)의 상담원과 스마트폰(10) 사용자와의 전화 통화를 통해 수행되거나 자동 음성 안내시스템으로 자동화되어 수행가능하다. 이와 같이 스마트폰(10) 사용자에 대한 대부분의 정보인 구매물품 정보, 배송관련 정보 등을 미리 구매관리서버(40)로부터 확보한 상태에서 최소한의 확인만을 실시간으로 진행할 수 있다.On the other hand, the identity verification process and delivery information confirmation can be performed through a telephone call between the counselor of the call center system 50 and the user of the smartphone 10 or automated by an automatic voice guidance system. As such, most of the information on the user of the smartphone 10, such as purchase item information and delivery-related information, may be performed in real time with only minimal confirmation in advance from the purchase management server 40.
도 5는 본 발명에서 구매관리서버(40)가 수행하는 과정을 나타내는 흐름도이다. 도 1 내지 도 5를 참조하면, 구매관리서버(40)는 통신망(20)을 통해 스마트폰(10)의 인터넷쇼핑 서버(30)로의 액세스(access)에 따라 스마트폰(10)의 단말번호에 해당하는 콜러-ID를 추출하여 제 1 데이터베이스(41)에 저장한다(S110).5 is a flowchart illustrating a process performed by the purchase management server 40 in the present invention. 1 to 5, the purchase management server 40 is connected to the terminal number of the smartphone 10 in accordance with access to the Internet shopping server 30 of the smartphone 10 through the communication network 20. The corresponding caller-ID is extracted and stored in the first database 41 (S110).
단계(S110) 이후, 구매관리서버(40)는 제 1 데이터베이스(41)에 콜러-ID와 매칭되어 미리 저장된 스마트폰(10) 사용자의 개인정보가 있는지 여부를 판단한다(S120).After step S110, the purchase management server 40 determines whether there is personal information of the user of the smartphone 10 stored in advance in the first database 41 by matching with the caller-ID (S120).
단계(S120)의 판단결과 사용자의 개인정보가 미리 저장되어 있지 않은 경우, 구매관리서버(40)는 스마트폰(10)으로부터 사용자의 입력에 따라 사용자의 개인정보인 배송지정보 및 결제정보를 통신망(20)을 통해 수신한다(S130). 반대로 단계(120)의 판단결과 개인정보가 미리 저장되어 있는 경우, 구매관리서버(40)는 단계(S130)에 대한 수행 없이 단계(S140)으로 진행한다.If the user's personal information is not stored in advance as a result of the determination in step (S120), the purchase management server 40 according to the user's input from the smart phone 10, the delivery information and payment information of the user's personal information communication network ( Received through 20) (S130). On the contrary, if the personal information is stored in advance as a result of the determination of step 120, the purchase management server 40 proceeds to step S140 without performing step (S130).
단계(S130) 이후, 구매관리서버(40)는 단계(S110)에서의 콜러-ID에 매칭하여 개인정보인 사용자의 배송지정보 및 결제정보를 저장하며, 콜러-ID를 중심으로 매칭되어 저장된 개인정보의 신속한 추출을 위한 개인-메타정보를 생성하여 추가적으로 제 1 데이터베이스(43)에 저장한 뒤, 개인-메타정보를 콜센터 시스템(50)으로 전송한다(S140).After the step (S130), the purchase management server 40 stores the shipping information and payment information of the user, which is personal information by matching the caller-ID in step (S110), the personal information matched and stored based on the caller-ID After generating personal-meta information for the rapid extraction of the additionally stored in the first database 43, and transmits the personal-meta information to the call center system 50 (S140).
단계(S140) 이후, 구매관리서버(40)는 통신망(20)을 통해 스마트폰(10)의 인터넷쇼핑 서버(30)상에서 물품에 대한 구매조작 정보를 수신한다(S150).After the step (S140), the purchase management server 40 receives the purchase operation information for the goods on the Internet shopping server 30 of the smart phone 10 via the communication network (20) (S150).
단계(S150) 이후, 구매관리서버(40)는 스마트폰(10)의 콜러-ID와 단계(S150)에서 수신된 구매조작 정보를 매칭하여 저장하며, 콜러-ID를 중심으로 매칭되어 저장된 구매조작 정보의 신속한 추출을 위한 구매조작-메타정보를 생성하여 추가적으로 제 1 데이터베이스(43)에 저장한 뒤, 구매조작-메타정보를 콜센터 시스템(50)으로 전송한다(S160).After step S150, the purchase management server 40 matches and stores the caller-ID of the smartphone 10 and the purchase operation information received in step S150, and stores the matched and stored purchase operation based on the caller-ID. After the purchase operation-meta information for quick extraction of information is generated and additionally stored in the first database 43, the purchase operation-meta information is transmitted to the call center system 50 (S160).
도 6은 본 발명에서 콜센터 시스템(50)이 수행하는 과정을 나타내는 흐름도이다. 도 1 내지 도 5를 참조하면, 콜센터 시스템(50)은 스마트폰(10)의 인터넷쇼핑 서버(30)가 제공하는 물품 구매를 위한 페이지 상에서 전화주문 요청에 따라 인터넷쇼핑 서버(30)의 제어에 따른 스마트폰(10)으로부터의 호 연결 요청을 수신한다(S210).6 is a flowchart illustrating a process performed by the call center system 50 in the present invention. 1 to 5, the call center system 50 controls the control of the Internet shopping server 30 in response to a telephone order request on a page for purchasing goods provided by the Internet shopping server 30 of the smart phone 10. Receives a call connection request from the smartphone 10 according to (S210).
단계(S210) 이후, 콜센터 시스템(50)은 통신망(20)을 통해 스마트폰(10)과 호 연결을 설정한다(S220).After step S210, the call center system 50 establishes a call connection with the smartphone 10 through the communication network 20 (S220).
단계(S220) 이후, 콜센터 시스템(50)은 스마트폰(10)의 단말번호에 해당하는 콜러-ID를 추출한다(S230).After step S220, the call center system 50 extracts the caller-ID corresponding to the terminal number of the smart phone 10 (S230).
단계(S230) 이후, 콜센터 시스템(50)은 구매관리서버(40)로 도 5의 단계(S140)에 따라 수신된 구매조작-메타정보를 이용해 콜러-ID에 매칭되어 저장된 구매조작 정보를 통신망(20)을 통해 요청함으로써, 스마트폰(10)의 구매조작 정보를 구매관리서버(40)로부터 반환받는다(S240).After step S230, the call center system 50 uses the purchase operation-meta information received according to step S140 of FIG. 5 to the purchase management server 40 to match the caller-ID with the purchase operation information stored in the communication network ( By requesting through 20), the purchase operation information of the smart phone 10 is returned from the purchase management server 40 (S240).
단계(S240) 이후, 콜센터 시스템(50)은 구매관리서버(40)로 도 5의 단계(S160)에 따라 수신된 개인-메타정보를 이용해 콜러-ID에 매칭되어 저장된 사용자의 개인정보인 배송지정보 및 결제정보를 통신망(20)을 통해 요청함으로써, 스마트폰(10)의 개인정보를 구매관리서버(40)로부터 반환받는다(S250).After step S240, the call center system 50 uses the personal-meta information received according to step S160 of FIG. 5 to the purchase management server 40 to match the caller-ID with the stored destination information of the user. And by requesting payment information through the communication network 20, and receives the personal information of the smart phone 10 from the purchase management server 40 (S250).
단계(S250) 이후, 콜센터 시스템(50)은 통신망(20)을 통해 스마트폰(10) 사용자에 대한 본인 확인과 배송지정보 확인에 따른 물품 구매를 완료한 뒤(S260), 결제정보를 이용한 물품에 대한 결제를 완료한 뒤, 결제 내역을 제 2 데이터베이스(53)에 저장한다(S270). 한편, 콜센터 시스템(50)은 결제 내역뿐만 아니라, 개인정보 및 구매조작 정보를 콜러-ID와 매칭시켜 제 2 데이터베이스(53)에 저장가능하다.After the step (S250), the call center system 50 completes the purchase of the goods according to the identity verification and shipping information check for the user of the smart phone 10 through the communication network 20 (S260), to the goods using the payment information After the payment is completed, the payment details are stored in the second database 53 (S270). Meanwhile, the call center system 50 may store not only the payment details but also personal information and purchase operation information with the caller-ID and store them in the second database 53.
본 발명은 또한 컴퓨터로 읽을 수 있는 기록매체에 컴퓨터가 읽을 수 있는 코드의 형태로 구현하는 것이 가능하다. 이때, 컴퓨터가 읽을 수 있는 기록매체는 컴퓨터 시스템에 의하여 읽혀질 수 있는 데이터가 저장되는 모든 종류의 기록 장치를 포함한다.The invention can also be embodied in the form of computer readable codes on a computer readable recording medium. At this time, the computer-readable recording medium includes all kinds of recording devices in which data that can be read by a computer system is stored.
컴퓨터가 읽을 수 있는 기록매체의 예로는 ROM, RAM, CD-ROM, 자기테이프, 플로피 디스크, 광 데이터 저장장치 등이 있으며, 캐리어웨이브(예: 인터넷을 통한 전송)의 형태로 구현되는 것도 포함한다. 또한 컴퓨터가 읽을 수 있는 기록매체는 네트워크로 연결된 컴퓨터 시스템에 분산된 방식으로 컴퓨터가 읽을 수 있는 코드가 저장되고 실행될 수 있다. 그리고 본 발명을 구현하기 위한 기능적인 프로그램, 코드, 코드 세그먼트들은 본 발명이 속하는 기술 분야의 프로그래머들에 의해 용이하게 추론될 수 있다.Examples of computer-readable recording media include ROM, RAM, CD-ROM, magnetic tape, floppy disk, optical data storage, and the like, which may be implemented in the form of a carrier wave (eg, transmission over the Internet). . The computer readable recording medium can also store and execute computer readable code in a distributed manner over networked computer systems. And functional programs, codes, and code segments for implementing the present invention can be easily inferred by programmers in the technical field to which the present invention belongs.

Claims (9)

  1. 스마트 단말, 구매관리서버, 콜센터 시스템이 통신망으로 연결되어 상기 스마트 단말의 사용자에게 인터넷 쇼핑과 전화주문을 결합한 하이브리드 전자상거래 서비스를 제공하는 방법으로서,A smart terminal, a purchase management server, and a call center system are connected to a communication network to provide a hybrid electronic commerce service combining internet shopping and telephone orders to a user of the smart terminal.
    상기 구매관리서버가 상기 스마트폰의 인터넷 쇼핑 조작에 대응하여 상기 스마트폰의 사용자 식별정보를 저장하는 제 1 단계;A first step of the purchase management server storing user identification information of the smartphone in response to an internet shopping operation of the smartphone;
    상기 구매관리서버가 상기 스마트폰에서 인터넷 쇼핑 페이지 상에서 이루어지는 물품 구매를 위한 구매조작 정보를 제공받는 제 2 단계;A second step of receiving, by the purchase management server, purchase operation information for purchase of an item made on an internet shopping page from the smart phone;
    상기 구매관리서버가 상기 사용자 식별정보와 상기 구매조작 정보를 매칭하여 제 1 데이터베이스에 저장하는 제 3 단계;A third step of the purchase management server matching the user identification information with the purchase manipulation information and storing the same in the first database;
    상기 콜센터 시스템이 상기 스마트 단말로부터 상기 인터넷 쇼핑을 위한 주문전화를 수신하는 제 4 단계;A fourth step of the call center system receiving an order call for the Internet shopping from the smart terminal;
    상기 콜센터 시스템이 상기 주문전화로부터 콜러 식별정보를 추출하는 제 5 단계;A fifth step of the call center system extracting caller identification information from the order phone;
    상기 콜센터 시스템이 상기 콜러 식별정보를 상기 구매관리서버로 제공하면서 그에 대응되는 구매조작 정보를 요청하는 제 6 단계;A sixth step of the call center system providing the caller identification information to the purchase management server and requesting purchase operation information corresponding thereto;
    상기 구매관리서버가 상기 콜러 식별정보를 상기 사용자 식별정보와 비교하면서 상기 제 1 데이터베이스를 검색하는 제 7 단계;A seventh step of the purchase management server searching the first database while comparing the caller identification information with the user identification information;
    상기 구매관리서버가 상기 콜러 식별정보에 대응되는 구매조작 정보를 획득하고 상기 콜센터 시스템으로 제공하는 제 8 단계;An eighth step of acquiring, by the purchase management server, purchase operation information corresponding to the caller identification information and providing the same to the call center system;
    상기 콜센터 시스템이 상기 주문전화에 기초하여 상기 인터넷 쇼핑을 위한 보조정보를 제공받는 제 9 단계;A ninth step of receiving, by the call center system, auxiliary information for the internet shopping based on the order phone;
    상기 콜센터 시스템이 상기 구매조작 정보와 상기 보조정보를 결합하여 상기 인터넷 쇼핑에 대한 구매주문을 설정하는 제 10 단계;A tenth step in which the call center system combines the purchase operation information and the auxiliary information to set a purchase order for the Internet shopping;
    를 포함하여 구성되는 스마트 단말을 이용한 하이브리드 전자상거래 제공방법.Hybrid e-commerce providing method using a smart terminal comprising a.
  2. 청구항 1에 있어서, The method according to claim 1,
    상기 인터넷 쇼핑 페이지는 상기 콜센터 시스템에 전화를 걸기 위한 콜센터 연결정보를 포함하여 구성되고,The Internet shopping page is configured to include call center connection information for making a call to the call center system,
    상기 제 4 단계는,The fourth step,
    상기 스마트 단말이 상기 인터넷 쇼핑 페이지에 마련된 전화주문 버튼 조작을 검출하는 단계;Detecting, by the smart terminal, a telephone order button operation provided on the internet shopping page;
    상기 스마트 단말이 상기 전화주문 버튼에 링크된 상기 콜센터 연결정보를 식별하는 단계;Identifying, by the smart terminal, the call center connection information linked to the phone order button;
    상기 스마트 단말이 상기 콜센터 연결정보를 활용하여 전화 걸기를 실행하는 단계;Executing, by the smart terminal, making a call using the call center connection information;
    상기 콜센터 시스템이 상기 스마트 단말로부터 상기 주문전화를 수신하는 단계;The call center system receiving the order call from the smart terminal;
    를 포함하여 구성되는 것을 특징으로 하는 스마트 단말을 이용한 하이브리드 전자상거래 제공방법.Hybrid e-commerce providing method using a smart terminal, characterized in that comprises a.
  3. 청구항 2에 있어서, The method according to claim 2,
    상기 콜센터 시스템이 상기 설정된 구매주문에 대한 정보를 상기 콜러 식별정보와 매칭하여 제 2 데이터베이스에 저장하는 단계;Storing, by the call center system, information on the set purchase order in the second database by matching the caller identification information;
    상기 콜센터 시스템이 상기 제 5 단계에서 상기 주문전화로부터 콜러 식별정보를 추출하면 상기 제 2 데이터베이스를 검색하여 이전의 구매주문 정보를 획득하는 단계;If the call center system extracts caller identification information from the order call in the fifth step, searching for the second database to obtain previous purchase order information;
    상기 콜센터 시스템이 상기 획득된 이전 구매주문 정보로부터 상기 주문전화에 대한 상기 보조정보의 적어도 일부에 대응하는 부분 보조정보를 미리 획득하는 단계;Obtaining, by the call center system, partial auxiliary information corresponding to at least a part of the auxiliary information for the order call from the obtained previous purchase order information;
    를 더 포함하여 구성되는 스마트 단말을 이용한 하이브리드 전자상거래 제공방법.Hybrid e-commerce providing method using a smart terminal further comprises.
  4. 청구항 3에 있어서, The method according to claim 3,
    상기 콜센터 시스템이 상기 제 2 데이터베이스로부터 미리 획득하는 상기 부분 보조정보는 상기 스마트폰 사용자의 결제용 신용카드 번호의 불완전한 일부 정보를 포함하여 구성된 것을 특징으로 하는 스마트 단말을 이용한 하이브리드 전자상거래 제공방법.The partial assistance information previously acquired by the call center system from the second database includes incomplete partial information of a credit card number for payment of the smart phone user, wherein the hybrid electronic commerce providing method using a smart terminal is provided.
  5. 청구항 4에 있어서, The method according to claim 4,
    상기 구매조작 정보는 상기 인터넷 쇼핑 과정에서 생성된 구매대상 물품 정보와 상기 구매대상 물품에 대한 상세옵션을 포함하여 구성된 것을 특징으로 하는 스마트 단말을 이용한 하이브리드 전자상거래 제공방법.The purchase operation information is a hybrid electronic commerce providing method using a smart terminal, characterized in that configured to include the purchase target product information generated in the Internet shopping process and the detailed options for the purchase target product.
  6. 청구항 5에 있어서, The method according to claim 5,
    상기 제 9 단계의 상기 보조정보는 상기 제 8 단계에서 상기 구매관리서버로부터 제공받은 상기 구매조작 정보와 상기 주문전화 간의 본인 확인 정보를 포함하여 구성되는 것을 특징으로 하는 스마트 단말을 이용한 하이브리드 전자상거래 제공방법.The auxiliary information of the ninth step is to provide a hybrid electronic commerce using a smart terminal, characterized in that comprises the identity information between the purchase operation information and the order phone provided from the purchase management server in the eighth step Way.
  7. 청구항 6에 있어서,The method according to claim 6,
    상기 사용자 식별정보는 상기 스마트 단말의 콜러-ID를 포함하여 구성되는 것을 특징으로 하는 스마트 단말을 이용한 하이브리드 전자상거래 제공방법.The user identification information is a hybrid electronic commerce providing method using a smart terminal, characterized in that comprising the caller-ID of the smart terminal.
  8. 청구항 2에 있어서, The method according to claim 2,
    상기 구매관리서버가 상기 인터넷 쇼핑의 가입자로부터 개인정보를 제공받아 상기 제 1 데이터베이스에 저장하는 단계;Receiving, by the purchase management server, the personal information from the subscriber of the internet shopping, and storing the personal information in the first database;
    상기 구매관리서버가 상기 제 5 단계에서 제공받은 콜러 식별정보에 매칭되는 개인정보를 상기 제 1 데이터베이스로부터 획득하는 단계;Acquiring, by the purchase management server, personal information matching the caller identification information provided in the fifth step from the first database;
    상기 구매관리서버가 상기 획득된 개인정보를 주문자 개인정보로서 상기 콜센터 시스템으로 제공하는 단계;Providing, by the purchase management server, the obtained personal information to the call center system as orderer personal information;
    상기 콜센터 시스템이 상기 제공된 주문자 개인정보로부터 상기 주문전화에 대한 상기 보조정보의 적어도 일부에 대응하는 부분 보조정보를 미리 획득하는 단계;Obtaining, by the call center system, partial assistance information corresponding to at least a part of the assistance information for the order telephone from the provided orderer personal information;
    를 더 포함하여 구성되는 스마트 단말을 이용한 하이브리드 전자상거래 제공방법.Hybrid e-commerce providing method using a smart terminal further comprises.
  9. 청구항 1 내지 청구항 8 중 어느 하나의 항에 따른 하이브리드 전자상거래 제공방법을 수행하기 위한 하이브리드 전자상거래 프로그램을 기록한 컴퓨터로 판독가능한 기록매체.A computer-readable recording medium recording a hybrid e-commerce program for performing the hybrid e-commerce providing method according to any one of claims 1 to 8.
PCT/KR2012/003031 2012-04-19 2012-04-20 Method of providing hybrid e-commerce using smart terminal and computer-readable recording medium having program for the method thereon WO2013157679A1 (en)

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