KR20010091580A - The one-click phone-counselling and phone-ordering system using internet-phone - Google Patents

Abstract

PURPOSE: A one-click telephone consultation and telephone order system using an Internet phone is provided to offer a telephone consultation cell having a counselor's phone number every Internet shopping mall site so that a user can be connected with a shopping mall counselor when he clicks on the telephone consultation cell. CONSTITUTION: A user accesses a shopping mall site using a user PC(10) in order to do his shopping through the Internet. A shopping mall server(20) provides a shopping mall site having a telephone consultation cell. In case that the user clicks on the telephone consultation cell while doing his shopping, the shopping mall server(20) sends a click signal to an Internet phone server(30). The Internet phone server(30), receiving the signal from the shopping mall server, connects the user PC(10) to a shopping mall counselor's telephone(40) or PC(50) so that the user can execute voice communication directly with the shopping mall counselor.

Description

One-click phone-counseling and phone-ordering system using internet-phone}

The present invention relates to a one-click telephone consultation and telephone ordering system using an Internet phone in electronic commerce, and more specifically, to create a telephone counseling cell for each e-commerce shopping mall site, and when the shopping mall user clicks on the telephone counseling cell, the Internet phone service is provided. The present invention relates to a telephone consultation and telephone ordering system using an internet phone, which enables a customer to consult and order a product directly over the telephone by a shopping mall counselor.

Electronic commerce is a transaction in which all or part of a transaction of goods or services is processed by electronic means such as electronic document exchange. E-commerce is similar to commerce in the real world, where all entrepreneurs are involved. In the simplest case of e-commerce, a virtual mall that provides goods or services, a consumer who purchases goods or services in a store, or a virtual bank or credit card company that is involved in a financial relationship to a product may be involved in the e-commerce transaction. Becomes the subject of. Looking at the process of e-commerce, first, the consumer connects to a virtual store through a terminal connected to the Internet such as a computer and shops. When it finds a product that it wants to purchase, it sends a purchase intention to the virtual store and provides a payment method such as a credit card number and a password. The virtual store inquires the credit card number and password presented by the customer to the virtual bank or credit card company and requests payment. When the virtual bank or credit card company pays the virtual shop, the virtual shop completes the purchase process by delivering the product to the customer.

As such, the e-commerce shopping malls currently on the Internet introduce a variety of products and make ordering easier on the Internet to make consumer's life easier.

However, since the conventional Internet e-commerce as described above is performed solely through computers, consumers are forced to deal only with the exclusion of humanity in the computer system, and online commerce does not reflect the human element that is actually offline. Had a problem.

Accordingly, an object of the present invention is to create a telephone counseling cell having a telephone number of a shopping mall counselor for each Internet shopping mall site to solve the above-mentioned problems so that the shopping mall user can be connected to the shopping mall counselor by clicking the telephone counseling cell. The present invention provides a telephone counseling and telephone ordering system using an Internet phone that allows a shopping mall user to consult and order a product through a real voice conversation with a shopping mall counselor.

1 is a block diagram showing the overall configuration of the telephone consultation and telephone ordering system to which the present invention is applied.

2 is a block diagram showing a detailed configuration of the Internet phone server of FIG.

3 is a screen state diagram of a shopping mall site for explaining an embodiment according to the present invention.

<Description of the symbols for the main parts of the drawings>

10: user PC 20: shopping mall server

30: Internet phone server 40: counselor phone

50: Agent PC 320: signal input unit

340 control unit 360 execution unit

220: browser window 240: display unit

260: telephone counseling cell

One-click telephone consultation and telephone ordering system using the Internet phone of the present invention for achieving the above object, the shopping mall server for providing a shopping mall site having a telephone counseling cell with the telephone number of the counselor to the user; A user PC for making an internet phone call with a shopping mall counselor by clicking a telephone counseling cell provided to an internet-connected shopping mall site; And an internet phone server connected to the shopping mall server to allow the user to provide an internet phone service with the shopping mall counselor. Here, the Internet phone server includes a signal input unit for receiving a signal sent by the user PC; A control unit for determining which shopping mall counselor the signal received from the signal input unit is, and assigning a separate customer ID; And an execution unit for making an Internet phone connection between the user and the shopping mall counselor through control of the controller.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram showing the overall configuration of the telephone consultation and telephone ordering system to which the present invention is applied.

The system of FIG. 1 has a user PC 10 for a user to connect to a shopping mall site for shopping over the Internet.

The shopping mall server 20 provides a shopping mall site with a telephone counseling cell 260 to the user. When the user clicks on the telephone counseling cell 260 to make a telephone call with a shopping mall counselor during shopping, the shopping mall server 20 sends a click signal to the Internet phone server. Send to (30).

The Internet phone server 30 receives a signal from the shopping mall server 20 and connects the user PC 20 with the telephone 40 or the PC 50 of the shopping mall counselor so that the user can make a voice call directly with the shopping mall counselor. Make it possible.

2 is a block diagram showing the detailed configuration of the Internet phone server 30 of FIG.

The signal input unit 320 is connected to the shopping mall server 20 to receive a signal sent by the user and send a signal to the controller 340.

The control unit 340 determines which shopping mall counselor the signal received from the signal input unit 320 is, and gives a separate customer ID so that the user can receive the Internet phone service even if the user is not a member of the Internet phone service company. It works.

Execution unit 360 receives a signal from the control unit 340, the user and the shopping mall counselor can receive the Internet phone service by connecting the Internet phone between the user having the customer ID assigned by the control unit and the phone or PC of the shopping mall counselor determined by the control unit. Make sure

The operation of the system of FIGS. 1 and 2 constituting such a configuration will be described in more detail with reference to FIG. 3.

3 is a screen state diagram of a shopping mall site for explaining an embodiment of the present invention.

First, a user accesses a shopping mall site through a browser window 220 for electronic commerce on the Internet. When accessing the shopping mall site, as shown in the screen of FIG. 3, the telephone counseling cell 260 on which the telephone number and the Internet phone ID of the shopping mall counselor are written on the display unit 240 and information on various products handled by the shopping mall are displayed. . At this time, the user while shopping while looking at the product information of the display unit 240, if you have any questions about the product or want to place an order to click the phone number of the telephone counseling cell 260 that is displayed on the display unit 240 do. Here, the telephone number and the Internet phone ID of the telephone counseling cell 260 are made of hypertext and are linked with the Internet phone server 30 of the Internet phone service company, which is previously affiliated with the shopping mall company. Therefore, when the user clicks on the telephone number of the telephone consultation cell 260, a signal is simultaneously sent to the Internet phone server 30 of the Internet phone service company affiliated with the shopping mall company.

The click signal of the user is input to the signal input unit 320 of the Internet phone server 30. The signal input unit 320 receiving the signal sends a signal to the controller 340. The controller 340 determines whether the click signal of the user applied from the signal input unit 320 is a signal of a phone number of a shopping mall counselor, and issues an execution command to the execution unit 360. In addition, the control unit 340 assigns a separate customer ID to the user so that the user can use the system even if the user does not have an ID of the Internet phone service company.

The execution unit 360 makes a call to the telephone of the shopping mall counselor according to the execution command of the controller 340 and connects the telephone of the counselor with a separate customer ID line assigned by the controller. According to the telephone connection of the execution unit 360, the user can consult and order the goods through a direct telephone call with the shopping mall counselor.

On the other hand, when the shopping mall counselor has a member ID of the Internet phone service and the user clicks on the Internet phone ID of the telephone consultation cell 260, the Internet phone server 30 goes through the above-described process. Connect to the agent PC (50), not 40). Therefore, the user and the shopping mall counselor may talk by voice or video using a "PC to PC" service.

As described above, the telephone counseling and telephone ordering system using the Internet phone of the present invention enables the consumer to directly consult and order through an actual voice conversation with a shopping mall counselor in an electronic commerce, thereby providing an electronic commerce with human friendliness. There is an effect that can compensate for the lack of trust, which is a disadvantage in the above, and thus will be able to further activate e-commerce.

Claims (7)

In e-commerce over the Internet, A shopping mall server providing a shopping mall site having a telephone counseling cell having a telephone number of an agent; A user PC for making an internet phone call with a shopping mall counselor by clicking a telephone counseling cell provided to the shopping mall site connected to the Internet; And One-click telephone consultation and telephone ordering system using an Internet phone connected to the shopping mall server, the Internet phone server that allows the user to provide Internet phone service with the shopping mall counselor. The method of claim 1, wherein the telephone counseling cell A one-click telephone consultation and telephone ordering system using an Internet phone, which includes a phone number of a shopping mall counselor in hypertext and is linked with the Internet phone server. The method of claim 2, wherein the shopping mall server One-click telephone consultation and telephone ordering system using an internet phone, characterized in that when the user clicks on the telephone number of the shopping mall counselor, it sends a signal to the linked internet phone server. The method of claim 3, wherein the Internet phone server One-click telephone consultation and telephone ordering system using an Internet phone, characterized in that when the signal indicating the click of the telephone number of the shopping mall counselor from the shopping mall server is connected to the user PC and the telephone of the counselor. The method of claim 4, wherein the Internet phone server A signal input unit receiving a signal sent from the shopping mall server; A control unit for determining which shopping mall counselor is the signal received from the signal input unit and assigning a separate customer ID; And One-click telephone consultation and telephone ordering system using an Internet phone including an execution unit for connecting the Internet phone between the user and the shopping mall counselor through the control of the controller. The method of claim 1 or 2, wherein the telephone consultation cell If the shopping mall counselor has a member ID of the Internet phone service company, the one-click phone consultation and phone ordering system using an Internet phone, characterized in that it further comprises an Internet phone ID. The method of claim 6, wherein the Internet phone server One-click telephone consultation and telephone ordering system using an Internet phone, characterized in that when the user clicks the Internet phone ID, the user PC and the counselor PC to connect the Internet phone.