KR20010077585A - Business Talk System on Electronic Commerce, and the Method - Google Patents

Abstract

PURPOSE: A buyer counselling system of an electronic commercial transaction and a method for operating thereof are provided for a buyer and a counselor to counsel thereto by watching the same screen and using an Internet phone. CONSTITUTION: A buyer computer(10) and a web server(20) are connected thereto through an Internet network(I), and each counselor computer(30) and a web server(20) are connected through a LAN. The buyer computer(10) includes a speaker(11), a mike(12), that is, Internet phones(11,12) for performing a call through the Internet(I). The buyer computer(10) connects to the web server(20) and may access to a homepage being provided from the web server(20) through the Internet network(I). A counselor computer(30) includes a speaker(31), a mike(32), that is, Internet phones(31,32) being connected to the Internet(I) through the web server(20). The counselor computer(30) may access to the homepage being provided from the web server(20) through a LAN. The web server(20) provides a predetermined homepage for the buyer computer(10) and a calling button is provided for calling a counselor.

Description

Buyer Counseling System for Electronic Commerce and its Operation Method {Business Talk System on Electronic Commerce, and the Method}

The present invention relates to a buyer counseling system for electronic commerce, and more particularly, when a buyer accesses a homepage through an internet network and wants to consult, a buyer and a counselor are connected through an internet phone, and a computer screen of the buyer is provided. By displaying the same screen on the computer screen of the counselor, the buyer and the counselor who consult through the Internet phone have the same thoughts while looking at the same screen and can easily understand each other's opinions to the other party, It is about a buyer counseling system.

Recently, as the Internet network connecting the communication system of the world into one network has been greatly developed, many people can share various kinds of information. That is, when buyers access a web server connected to the Internet using a web browser installed on their computer, the web server can receive and use the information provided through the homepage.

As such, the Internet network, which is a medium for transmitting various kinds of information, can be used in various ways, such as the sale of goods and services through calls or e-commerce through Internet phones as well as the basic function of unilaterally delivering predetermined information. It's widening.

However, until now, the service through the Internet network is configured to allow the buyer to unilaterally receive the information provided through the homepage and determine whether to purchase it, so that each purchaser has questions or questions about the products presented on the homepage. If you want to get a consultation on the sales conditions, you can call the homepage company to talk over the phone.In this case, you have to spend a lot of time understanding the opinions of the buyers and counselors because they do not agree. There was a problem that it is almost impossible to consult enough between the counselor and the buyer due to this inconvenience, thereby lowering the buyer's intention to purchase the product.

Accordingly, the present invention has been made in order to solve the above-mentioned problems, and when a buyer accesses a homepage through an internet network, he / she connects a buyer and a counselor through an internet phone, and simultaneously purchases a computer of the buyer. By configuring the same screen to be displayed on the screen and the computer screen of the counselor, the buyer and the counselor who consult through the Internet phone can have the same thoughts while watching the same screen, and can easily understand each other's opinions to the other party and consult. Its main purpose is to provide a buyer counseling system for an e-commerce transaction.

Another object of the present invention is to configure the screen contents of the counselor or buyer computer to be selectively / automatically displayed on the counterpart computer screen so that the counselor and the buyer can easily understand their opinions while referring to the contents of the same screen. To provide a buyer counseling system for e-commerce.

1 is a block diagram showing a schematic diagram of a buyer counseling system of an e-commerce according to the present invention;

2 is a flowchart illustrating an embodiment of a method of operating a buyer counseling system for electronic commerce according to the present invention;

3 is a flowchart illustrating another embodiment of a method of operating a buyer counseling system of an electronic commerce according to the present invention.

<Description of Symbols for Major Parts of Drawings>

10: Buyer's computer, 11, 12: Buyer's Internet phone, 20: Web server, 30: Consultant's computer, 31, 32: Consultant's Internet phone, I: Internet network, LAN: LAN.

In order to achieve the above object, the present invention includes a plurality of buyer computers for operation by the buyer to consult, a plurality of counselor computers used by the counselor, and a web server; The purchaser computer and the web server are interconnected by an internet network, and the web server and the counselor computer are connected by a LAN; The purchaser computer is provided with an Internet phone to make a call through the Internet network, and is programmed to allow access to a homepage provided by the web server through the Internet network, and the counselor computer is connected to the Internet network through the web server. An internet phone connected to the internet phone is installed to access the home page provided by the web server through the LAN, and the web server provides a home page having a call button on one side to the purchaser computer through the internet network; At the same time, it is provided to the counselor computer through a LAN, and when a click of the call button from the buyer computer is detected, the purchaser identification information of the buyer computer is brought and the internet phone of the buyer computer is connected with the internet phone of the counselor computer. Get screen information from your computer Characterized by the system and its operating method which is programmed to display an identical picture on Question computer.

In addition, according to the present invention, one side of the home page provided by the web server is provided with a transmission button; When the purchaser computer and the counselor computer are connected to the Internet phone and the transfer button is clicked on any one of the purchaser computer and the counselor computer, the web server recognizes this and the screen information of the computer on which the transfer button is clicked. It is characterized in that the system and the operation method is configured so that the same screen as the screen contents of the computer clicked on the transfer button is delivered to the counterpart computer and displayed on the counterpart computer.

In addition, the purchaser computer and the counselor computer according to the present invention are each equipped with a web camera so as to transmit and receive images with each other via the internet network, and at the same time, the purchaser computer and the counselor computer can receive an image signal transmitted from the opposite web camera through the internet network. A program for displaying on a computer screen is provided.

Hereinafter, with reference to the accompanying drawings, a preferred embodiment of the buyer counseling system and its operating method of the electronic commerce according to the present invention will be described in detail.

1 is a block diagram showing a schematic configuration diagram of a buyer counseling system of an electronic commerce according to the present invention. As shown in the present invention, a plurality of buyer computers 10, a plurality of counselor computers 30 and It is configured to include a web server 20.

Each of the purchaser computers 10 and the web server 20 are connected to each other via an internet network I, and each of the counselor computers 30 and the web server 20 are connected through a LAN. .

The purchaser computer 10 is a computer operated by a buyer who wants to consult with the speaker 11 and the microphone 12, that is, the Internet phone 11, 12 so as to be able to make a call through the Internet network I. Is installed, and is configured to access the web server 20 through the Internet network I to access the home page provided by the web server 20.

The counselor computer 30 is a computer operated by a counselor responding to a consultation, and includes a speaker 31 and a microphone 32, that is, an Internet phone (i) connected to the Internet network I through the web server 20. 31) and 32 are installed, and are configured to access the home page provided by the web server 20 through a LAN.

The web server 20 provides a predetermined homepage for the purchaser computer 10, and one side of the homepage is configured to have a call button for calling a counselor. The web server 20 is configured to provide the home page to the purchaser computer 10 through the Internet network I and to the counselor computer 30 as necessary. In addition, when the purchaser computer 10 that accesses the homepage provided by the web server 20 clicks a call button in the homepage, the web server 20 that recognizes this information takes the buyer identification information and the The internet phone 11, 12 of the buyer computer and the internet phone 31, 32 of the counselor computer are connected to each other, and the screen information of the buyer computer 10 is taken and the same screen is displayed. It is configured to output the screen contents to the counselor computer 30 via the LAN for display on the computer 30.

The call button may be configured to be displayed only on the main screen of the home page provided by the web server 20, but the home page provided by the web server 20 so that a purchaser can easily click on the sub screen of the home page. It may be desirable to configure the call button to remain fixed at a predetermined position regardless of the screen contents of the screen.

The homepage provided by the web server 20 may further include a transmission button for transmitting its screen content to a counterpart at a location adjacent to the call button. That is, while the buyer computer 10 and the Internet phones 11, 12, 31, 32 of the counselor computer 30 are interconnected and consultation between the buyer and the counselor is in progress, the buyer computer 10 When the send button on the screen is clicked, the web server 20 recognizes this, and acquires the buyer computer 10 screen information at this time and transmits the information to the counselor computer 30. On the contrary, the screen of the counselor computer 30 is displayed. When the send button is clicked, the web server 20 recognizes this and is configured to take the counselor computer 30 screen information at this time and transmit it to the purchaser computer 10.

In this configuration, when the counselor of the counselor computer 30 and the buyer of the buyer computer 10 wish to explain their opinion to the other party with reference to the screen contents displayed on their computer during the consultation, Clicking the transmission button displayed on one side of the screen automatically switches the computer screen of the other party to the same screen content, so that they can easily communicate with each other while referring to the same screen.

Meanwhile, the screen contents of the counselor computer 30 and the purchaser computer 10 may always be matched without providing a transmission button in the home page provided by the web server 20. That is, the screen contents of the buyer computer 10 with the purchaser computer 10 connected to each of the Internet phones 11, 12, 31, 32 of the counselor computer 30 being connected and the same screen being displayed. When the change is made, the web server 20 recognizes it and brings the changed screen degree to the counselor computer 30 and, on the contrary, when the screen of the counselor computer 30 is changed, the web server 20 does this. By recognizing and configuring the changed screen contents to be transmitted to the buyer computer 10, the counselor computer 30 and the buyer computer 10 may be configured to maintain the same screen contents at all times. In this configuration, when the counselor of the counselor computer 30 and the buyer of the buyer computer 10 wish to explain their opinion to the other party with reference to other parts of the homepage during the consultation, the screen displayed on their computer If the contents are changed, the screen of the other party's computer is automatically switched to the same screen contents, so that the counselor and the buyer can always refer to the same screen and easily communicate each other's opinions. This eliminates the need to click the Send button to send the contents to the other side.

In addition, the purchaser computer 10 and the counselor computer 30 is equipped with a known web camera to transmit and receive images to each other through the Internet network (I), it is configured to consult the counselor and the buyer while looking at each other's faces Can be. At this time, the buyer computer 10 and the counselor computer 30 should be programmed to display the image signal transmitted from the counterpart web camera via the Internet (I) on their computer screen, respectively. In this configuration, the counselor and the buyer are consulted while looking at each other's faces, thereby having an advantage of greatly improving mutual reliability.

In addition, in the home page provided by the web server 20, a termination button for ending the consultation may be provided at a position adjacent to the call button. At this time, when the end button is clicked by at least one of the buyer computer 10 and the counselor computer 30, the web server 20 detects this, and the counselor computer 30 and the buyer computer ( 10) by blocking the connection between the Internet phone 11, 12, 31, 32, and at the same time, by stopping the operation to display the same screen on the counselor computer 30 and the buyer computer 10, the counselor computer Programmed to release the connection between the 30 and the purchaser computer 10;

Hereinafter, an embodiment of a method of operating a buyer counseling system for an electronic commerce having the above configuration will be described with reference to FIG. 2.

First, when the user of the buyer computer 10 accessing the homepage of the web server 20 provided through the Internet network I wants to consult with him / her for details, click the call button provided on one side of the homepage to request a consultation. Counseling request step (S10) is performed. After the consultation request step (S10), the web server 20 that recognizes the click of the call button on the buyer computer 10, the buyer identification information of the buyer computer 10 to bring to the LAN (LAN) The internet phone connection step (S30) of connecting the Internet phone 31, 32 of the connected counselor computer 30 with the Internet phone 11, 12 of the purchaser computer 10 is enabled. When the purchaser computer 10 and the counselor computer 30 are provided with a web camera and an image signal transmitting / receiving program, respectively, the web connected to each computer 10 or 30 at the time of executing the Internet phone connection step S30. Of course, the transmission and reception of the video signal photographed by the camera is performed of course.

Then, the screen information of the buyer computer 10 is obtained from the web server 20, and the screen information is output to the counselor computer 30 so that the buyer computer 10 is displayed on the screen of the counselor computer 30. Receiving the same screen (S40) to display the same screen as the screen of is performed. Subsequently, a counseling step (S50) in which the counselor of the counselor computer 30 and the buyer of the buyer computer 10 exchange opinions with each other through the Internet phones 11, 12, 31, and 32 connected to each other. In this case, the counselor computer 30 and the buyer computer 10 are displaying the same screen contents, so that the counselor and the buyer can easily communicate their opinions to the counterpart while watching the same screen. As a result, the trading of goods can be carried out quickly and concretely.

While the consultation step (S50) is in progress, the web server 20 detects whether the transfer button on the screen of the counselor computer 30 is clicked (S60), and the transfer button on the screen of the counselor computer 30 is clicked. If it is determined that the screen information of the counselor computer 30 in the web server 20, and then transfer the screen information to the buyer computer 10 through the Internet network (I) of the buyer computer 10 After the same screen as the screen contents of the counselor computer 30 is displayed on the screen, the same screen transmission step (S65) for returning to the consultation step (S50) is executed. In the same screen transmission step (S65), when the counselor tries to explain to the purchaser of the purchaser computer 10 with reference to the contents of the screen of the counselor computer 30 he is looking at, the screen of the counselor computer 30 is displayed. This is done by clicking the Send button.

Further, during the consultation step (S50), the web server 20 detects whether the transfer button on the buyer computer 10 screen is clicked (S70), and the transfer button on the buyer computer 10 screen is clicked. If it is determined, the same screen receiving instruction step (S70) to return to the same screen receiving step (S40) is executed, so that the screen contents of the counselor computer 30 is the same as the screen of the buyer computer (10) The screen contents of the counselor computer 30 and the purchaser computer 10 coincide with the screen contents automatically. In the same screen receiving instruction step (S70), when the buyer wants to explain to the counselor of the counselor computer 30 with reference to the screen contents of the buyer computer 10 he sees on the screen of the buyer computer 10 It is executed by clicking the transfer button of.

In addition, during the consultation step (S50), in the web server (S80), the end check step (S80) to determine whether the end button provided on one side of the home page provided to the counselor computer 30 and the purchaser computer 10 is clicked (S80) Will be executed. If the click of the end button is not detected in the end check step (S80), return to the consultation step (S50) to continue the consultation step (S50), and, in the end check step (S80) When the click of the button is detected, it is determined that the counselor and the buyer want to end the consultation, and terminates the connection between the Internet phones 11 and 12 and the Internet phones 31 and 32 (S90). By executing the screen cleaning step (S100) of blocking the connection between the buyer and the counselor and initializing the screen of the counselor computer 30, it is returned to the initial state which can be connected to another buyer computer.

When a plurality of counselor computers 30 are connected to the web server 20 via a LAN, one of a plurality of counselor computers 30 is designated and called after the counseling request step S10. The counselor call step (S20) is executed first, and then the Internet phone connection step (S30) is made so that the Internet phone 31, 32 of the called counselor computer is connected to the Internet phone 11, 12 of the buyer computer. May be configured to run.

On the other hand, Figure 3 is a flow chart showing another embodiment of the buyer consultation system operating method of the electronic commerce according to the present invention, the screen content of the other computer is the same only when the transfer button of one computer is configured to switch the same Unlike the example (FIG. 2), regardless of whether the transmission button is operated, if one computer screen is changed, the other computer screen is configured to be automatically changed. In the following description of FIG. 3, the same reference numerals are used for the same steps as in the embodiment of FIG. 2, and repeated descriptions are omitted.

Features of the operation method of the present invention according to Figure 3 are as follows.

That is, during the consultation step S50, the web server 20 detects whether the screen of the counselor computer 30 is changed by the counselor (S62), and if it is determined that the screen of the counselor computer 30 is changed, The counselor takes the screen information of the counselor's computer 30 from the web server 20 and transmits the screen information to the buyer's computer 10 through the Internet network I to the screen of the buyer's computer 10. After the same screen as the screen contents of the computer 30 is displayed, the same screen transmission step S65 that returns to the consultation step S50 is executed. During the consultation step (S50), the web server 20 detects whether the screen of the buyer computer 10 is changed by the buyer (S72) and determines that the screen of the buyer computer 10 is changed, The same screen receiving instruction step S70, which returns to the same screen receiving step S40, is executed.

In this configuration, whenever the screen of the counselor computer 30 or the buyer computer 10 is converted, the web server 20 automatically converts the screen of the partner computer to the same, so that the counselor or buyer in consultation In other words, it has the advantage of eliminating the hassle of clicking the transfer button to transfer the contents of the computer screen to the other computer screen.

As can be seen by the above embodiments, according to the buyer counseling system of the electronic commerce according to the present invention and its operation method, when a buyer accesses a homepage through an internet network and wants to consult, the counselor's web is recognized. By connecting the buyer and the counselor through the Internet phone on the server, the same screen is displayed on the buyer's computer screen and the counselor's computer screen. This allows the buyer to understand and consult with the other party easily. Accordingly, the buyer can receive sufficient and specific consultation from the counselor and purchase the product exactly as he / she wants. Efficacy that can induce buyer's willingness to buy There is.

The buyer counseling system for electronic commerce according to the embodiments of the present invention and a method of operating the same have been described above, but the present invention is not limited thereto, and various modifications and applications may be made by those skilled in the art.

Claims (4)

A plurality of buyer computers for operation by a buyer who wants to consult, a plurality of counselor computers used by the counselor, and a web server; The purchaser computer and the web server are interconnected by an internet network, and the web server and the counselor computer are connected by a LAN; The purchaser computer is provided with an Internet phone to be able to make a call through the Internet network, and is programmed to allow access to a homepage provided by the web server through the Internet network. The counselor computer is installed with an internet phone connected to the internet network through the web server, and programmed to access a home page provided by the web server through the LAN. The web server provides a home page having a call button to one side to the purchaser computer through an internet network and simultaneously to the counselor computer through a LAN, and when a click of the call button from the buyer computer is detected, Buyer consultation of the e-commerce, characterized in that the purchaser identification information is connected to the Internet phone of the buyer computer and the Internet phone of the counselor computer, and the screen information of the buyer computer is programmed to display the same screen on the counselor computer. system The method of claim 1, A transmission button is provided at one side of the home page provided by the web server; When the purchaser computer and the counselor computer are connected to the Internet phone and the transfer button is clicked on any one of the purchaser computer and the counselor computer, the web server recognizes this and the screen information of the computer on which the transfer button is clicked. And delivering to the counterpart computer, wherein the same screen as the screen content of the computer on which the transfer button is clicked is displayed on the counterpart computer. The method according to claim 1 or 2, The purchaser computer and the counselor computer are each equipped with a web camera so as to transmit and receive images to each other through the internet network, and display image signals transmitted from the opposite web camera through the internet network on their computer screen. E-commerce buyer consultation system, characterized in that the program is provided. A consultation request step of clicking a call button provided on one side of the home page by a purchaser of a purchaser computer accessing the home page of the web server through the Internet network; An internet phone access step of bringing the purchaser identification information of the buyer computer from the web server recognizing that the call button is clicked in the consultation request step, and connecting the internet phone of the counselor computer connected to the LAN with the internet phone of the buyer computer; ; Then, the same screen receiving step of taking the screen information of the buyer computer in the web server, the same screen as the screen of the buyer computer is displayed on the screen of the counselor computer; A counseling step of consulting a counselor of the counselor computer and a buyer of the buyer computer through the Internet phone while viewing the same screen; During the counseling step, if the send button on the screen of the counselor computer is clicked, the web server transmits screen information of the counselor computer to the buyer computer through the Internet network, and the screen of the buyer computer is the same as the screen of the counselor computer. A same screen transmission step of causing a screen to be displayed and allowing the consultation step to proceed; During the consultation step, the same screen receiving instruction step of returning to the same screen receiving step if the transfer button on the buyer computer screen is clicked; Buyer counseling system operating method of the e-commerce comprising a.