WO2013151275A1

WO2013151275A1 - Method for exchanging information between customer terminal and store terminal using nfc

Info

Publication number: WO2013151275A1
Application number: PCT/KR2013/002584
Authority: WO
Inventors: 연광일
Original assignee: Yeon Kwangil
Priority date: 2012-04-03
Filing date: 2013-03-28
Publication date: 2013-10-10
Also published as: KR101231784B1

Abstract

The present invention relates to a method for exchanging information between a customer terminal and a store terminal using near-field communication (NFC), the method comprising the steps of: a customer terminal, which includes an NFC chip reader tag, creating request information; the customer terminal accessing an NFC card in order to recognize URL information on a store computer, which is stored in the NFC card; the customer terminal accessing a server in order to transmit URL information on the customer terminal, URL information on the store computer, and the request information; the server reading the request information in order to determine the request type corresponding to the request information, and executing the determined request; and the server transmitting the executed result of the request to the customer terminal and to the store computer.

Description

How to exchange information between customer terminal and sales terminal using NF

The present invention relates to a method of exchanging information between a customer terminal and a business store terminal using NFC (Near Field Communication).

As the economy develops, personal income grows and consumption increases in many ways, including eating out, beauty, accommodation, and purchasing goods. In this situation, the sales departments are making various efforts to find public relations and marketing methods to secure loyal loyal customers who come to visit with each other to increase sales.

Conventionally, a sales store provides business cards and souvenirs with information on the sales store at the front desk to induce the return visits of customers, and provides customers with coupons, points earning cards, customer cards, etc. There are various implementations.

However, these methods are passive methods that rely solely on the customer's intention to give customer information, which makes it difficult to obtain detailed information about the customer, making it difficult to manage the customer in depth and actively conducting marketing through analyzing the customer's age, gender, and preferences. In addition, there is a problem in the business store to continuously spend the cost of producing business cards and souvenirs, coupons, points and customer cards.

And even if a customer brings business cards or souvenirs from a visited store, they can't remember them even if they want to visit again due to loss. In addition, customers may miss out on the benefits of losing coupons or points earning cards received from business stores. In addition, most customers' wallets are filled with credit cards, transportation cards, etc., various cards, cash, receipts, etc., so it is not easy to manage because there is not much space to carry coupons or points earning cards received from various stores.

Also, how and when did customers go to the past week, month, year or year ago, where they have been a lot, how many coupons they have, how many points do they earn? Even if you want to know if there is a problem that there is no way to check if you do not record.

The technical problem of the present invention is to provide a variety of benefits, such as coupon issuance and point earning services to customers by exchanging information between the customer and the store using NFC.

In a method of exchanging information between a customer terminal and a sales store terminal using NFC according to the technical features of the present invention, a customer terminal having a NFC (near field communication) chip reader tag generates request information, wherein the customer terminal is connected to an NFC card. Recognizing URL information of a sales store computer stored in the NFC card by connecting to the server, wherein the customer terminal connects to a server and transmits URL information of the customer terminal, URL information of the sales store computer, and request information to the server. Transmitting, the server reads the request information to determine the type of request corresponding to the request information, executes the determined request, and the server transmits the processing result of the request to the customer terminal and the sales office. Transmitting to the embracing computer.

The client terminal may select one of a payment request, a point accumulation request, a point use request, a coupon issue request, a coupon use request, and a business card request request to generate request information corresponding to the selected request.

In a method of exchanging information between a customer terminal and a sales store terminal using NFC according to the above feature, the server determines whether the visit number of times the customer terminal visits the sales store computer is the first time, and the customer terminal uses the sales store computer. When the first visit to the state, the server using the URL information of the customer terminal transmitted from the customer terminal to store the information of the customer terminal in the account of the computer for the sales store, when the number of visits of the customer terminal for the first time Determining whether an event exists for the first time, and when there is an event for the first visit of the customer terminal, the server executes the event, and the result of the event is performed by the customer terminal and the computer for the sales store. The method may further include transmitting to.

In a method of exchanging information between a customer terminal and a sales store terminal using NFC according to the above feature, the server determines whether the visit number of times the customer terminal visits the sales store computer is the first time, and the customer terminal uses the sales store computer. Is not the first visited state, the server determines the number of visits of the customer terminal, determining whether there is an event for the determined number of visits, when there is an event for the determined number of visits, The server may further include performing the event, and transmitting the event execution result to the customer terminal and the business store computer.

In a method of exchanging information between a customer terminal and a sales store terminal using NFC according to the feature, the customer terminal is connected to the server, the customer terminal is inputting the information of the customer terminal to the server, the server Assigning an account to the customer terminal, transmitting URL information about the account assigned to the customer terminal to the customer terminal, wherein the customer terminal transmits the URL information of the customer terminal transmitted from the server to the NFC; The method may further include storing the chip reader tag.

In a method of exchanging information between a customer terminal and a sales store terminal using NFC according to the feature, the sales store computer is connected to the server, the sales store computer inputs the information of the sales store computer to the server, The server may further include assigning an account to the business store computer.

In a method of exchanging information between a customer terminal and a sales store terminal using NFC according to the above feature, the server transmits URL information about the account assigned to the sales store computer to an NFC reader / writer, and the NFC reader / writer. The writer may further include storing the URL information of the business store computer transmitted from the server to the NFC card in the NFC card.

According to this technical feature, there is an effect that can reduce the cost of producing business cards and souvenirs, coupons and loyalty cards.

In addition, the customer can easily find the visited store even if the customer does not remember the visited store, and when the customer loses the coupon or point earning card received from the store, there is an effect that can not be received.

In addition, the customer can easily know the trade name, phone number, address, visitor, the number of visits, etc. of the sales stores visited and the discount details, the number of remaining coupons, the point accumulation status, etc. for each sales store.

1 is a view showing an information exchange system between a customer terminal and a business store terminal using NFC according to an embodiment of the present invention.

2 is a flowchart illustrating a method of exchanging information between a customer terminal and a business store terminal using NFC according to an embodiment of the present invention.

3 is a flow chart illustrating a procedure for membership registration between a customer terminal and a server in an information exchange system between a customer terminal and a business store terminal using NFC according to an embodiment of the present invention.

Figure 4 is a flow chart illustrating a procedure for membership registration between the sales store PC and the server in the information exchange system between the customer terminal and the sales store terminal using NFC according to an embodiment of the present invention.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a diagram of an information exchange system between a customer terminal and a business store terminal using NFC according to an embodiment of the present invention.

As shown in FIG. 1, an information exchange system between a customer terminal 100 and a business store terminal 200 using near field communication (NFC) includes an NFC chip reader tag 101 capable of short-range wireless communication. Customer terminal 100 having a), a business store terminal 200, which is separated from the customer terminal 100 and having a sales store PC 220 and NFC card 210, connected to each other business store terminal 200 And the server 300 that determines the customer terminal 100 and controls operations such as payment of money, earning points, using points, issuing coupons, using coupons, and receiving business cards according to an operation selected by the user of the client terminal 100. And an NFC reader and a writer (hereinafter, referred to as an 'NFC reader / writer') 105 connected to the server 300.

The customer terminal 100 may be a smart phone or a mobile terminal, and is wirelessly or wired to the server 300 through a network.

The NFC chip reader tag 101 embedded in the customer terminal 100 stores uniform resource locator (URL) information about an account of the customer terminal 100.

The NFC chip reader tag 101 obtains the URL information for the account of the sales store PC 220 through the connection with the sales store terminal 200.

The customer terminal 100 selects one request among payment request, point earning request, point use request, coupon issue request, coupon use request, and business card request request using a selection menu displayed through its display device. do.

In this case, the coupon may be a discount coupon or a free coupon, and points may be used instead of cash.

Accordingly, the NFC chip reader tag 101 may include not only the URL information for the account of the PC 220 for the sales store obtained through the connection with the sales store terminal 200, but also the URL information for the account of the customer terminal 100. The request information corresponding to the request selected by the user of 100) is output to the server 300.

The sales store PC 220 of the sales store terminal 200 is installed at the sales store and is connected to the server 300 by wireless or wired through a network.

The business store PC 220 is a computer for a business store installed in a business store.

NFC card 210 is also located in the business store PC 220 spaced apart from the sales store and performs communication with the sales store PC 220.

The NFC card 210 has already stored URL information on the account of the sales office PC 220 by the operation of the NFC reader / writer 105.

The NFC card 210 performs short-range wireless communication with the NFC chip reader tag 101 located in the customer terminal 100.

The server 300 allocates an account (ie, a storage space of a storage device such as a database) for each of the customer terminal 100 and the sales store PC 220.

At this time, the server 300 transmits the URL information (that is, address information on the allocated storage space) corresponding to the account assigned to the customer terminal 100 to the customer terminal 100, and transmitted from the server 300. URL information of the customer terminal 100 is stored in the NFC chip reader tag 101.

In addition, the server 300 transmits the URL information corresponding to the account assigned to the sales office PC 220 to the NFC reader / light 105.

For this reason, the NFC reader / light 105 stores URL information about an account assigned to the sales store PC 220 in the NFC card 210 disposed at the sales store.

Therefore, NFC card 210 stores the URL information for the account of the sales office PC 220, which is located in the same business store.

The server 300 determines the type of request selected by the customer terminal 100 using the request information transmitted from the customer terminal 100 and processes the selected request.

In addition, the server 300 determines the number of visits of the customer terminal 100 visiting the business store by counting the number of times of connection with the business store terminal 200.

Therefore, the server 300 notifies the customer terminal 100 of a predetermined event such as issuing a coupon according to the number of visits.

As an example of the event, when the customer terminal 100 first visits the sales store, the server 300 may grant the set amount of points to the customer terminal 100, or the number of visits of the customer terminal 100 may correspond to the set number of times. Each time it arrives, a coupon or a set amount of points may be given to the corresponding customer terminal 100. In this case, points may be used instead of cash.

The server 300 is a database that stores the information of the customer terminal 100, the information of the sales store terminal 200, the event set by the sales store PC 220, and the like as a member to the server 300 and It is connected to the same storage device (not shown).

The information of the customer terminal 100 may be an ID (ID), a password, a user name, a phone number, an address, a job, and the like. The information of the PC 220 for a business store may include an ID, a password, a business name, an address, a phone number, a fax number. , Homepage address and so on.

NFC reader / writer 105, as already described, controls the operation of storing the URL information for the sales store PC 220 to the NFC card 210, the NFC card 210 of the sales store PC 220 The URL information may be newly stored or the stored URL information may be changed.

In the information exchange system between the customer terminal 100 and the sales store terminal 200 having such a structure, first, the customer terminal 100 and the sales store PC 220 are connected to the server 300 through a connected network, respectively. Become a member.

Referring to FIGS. 3 and 4, the operation of the server when the customer terminal 100 and the sales office PC 220 registers with the server 300 will be described.

First, referring to FIG. 3, a member operation between the customer terminal 100 and the server 300 will be described.

When the customer terminal 100 accesses the server 300 through a network (S31) and inputs information such as an ID, a password, a user name, a phone number, an address, a job, and the like (S32), the server 300 is a customer terminal. The account is assigned to 100 and the information of the customer terminal 100 is input to the assigned account (S33).

Next, the server 300 transmits the URL information of the account assigned to the customer terminal 100 to the customer terminal 100 (S34), and completes the membership of the customer terminal 100.

The customer terminal 100 receiving its own URL information from the server 300 stores the transmitted URL information in the NFC chip reader tag 101 (S35).

Next, with reference to FIG. 4, the operation of registering between the sales office PC 220 and the server 300 will be described.

The sales office PC 220 is also connected to the server 300 through the network similar to the customer terminal 100 (S41), such as ID, password, business name, address, telephone number, fax number, homepage address, etc. If the input (S42), the server 300 grants an account to the sales store PC 220 and inputs the information of the sales store PC 220 in the given account (S43), the member for the sales store PC 220 Complete the subscription.

Then, the server 300 to store the URL information of the account given to the sales store PC 220 in the NFC card 210, the account given to the sales store PC 220 as the NFC reader / writer 105 The URL information of the, and the NFC reader / writer 105 received this inputs the URL information to the NFC card (210).

NFC card 210 that stores the URL information of the sales office PC 220 is located in the same business store where the sales office PC 220 is located.

In this way, communication between the customer terminal 100 and the sales store PC 220 which have completed member registration in the server 300 is performed as follows.

First, the customer terminal 100 having a NFC chip reader tag 101 capable of short-range wireless communication is a request for payment of money, points earning request, coupon issuance request, coupon use request and business card by the user of the customer terminal 100 If a desired request is selected among the receive requests, the request information corresponding to the selected request is generated (S11).

Next, the user of the customer terminal 100 accesses the customer terminal 100 to the sales store terminal 200 installed in the sales store to perform short-range wireless communication between the sales store terminal 200 and the NFC chip reader tag 101. It carries out (S12). For this reason, the customer terminal 100 is connected with the NFC card 210.

When the communication between the NFC chip reader tag 101 and the NFC card 210 is performed in this way, the URL for the account of the sales store PC 220 stored in the NFC card 210 by the NFC chip reader tag 101. The information is transmitted to the NFC chip reader tag 101 of the customer terminal 100 (S13).

Then, the customer terminal 100 accesses the server 300 using the network network based on the URL information of the own account and the URL information of the corresponding sales store PC 220 account, and the request information to the server 300 (S14).

At this time, the server 300 uses the URL information transmitted to determine the location of the account of the customer terminal 100 and the sales store PC 220, respectively, and also to the selection operation of the customer terminal 100 using the request information. And a type of request selected from a plurality of requests (eg, a payment request, a point accumulation request, a point use request, a coupon issue request, a coupon use request, and a business card request).

Therefore, the server 300 controls the operations of the customer terminal 100 and the sales store PC 220 according to the type of the selected request (S15).

For example, when the type of the determined request is a payment amount request, the server 300 transmits a payment window to the PC 220 for a business store corresponding to the input URL information.

For this reason, the poor-up store PC 220 performs a payment operation such as input of a payment amount by using the payment window displayed on the display window.

When the payment amount is input, the server 300 performs a payment operation of the input amount by an operation with a payment system (not shown).

When the payment operation is completed, the server 300 notifies each of the sales store PC 220 and the customer terminal 100 through the network network that the payment is completed.

In this case, when an operation of generating a point at a predetermined ratio every time a payment operation is performed by the operation of the sales store PC 220 is specified in the server 300, the server 300 generates a point corresponding to the payment amount. Stored in the account of the customer terminal 100, and also informs that the point of the corresponding amount has occurred in each of the sales store PC 220 and the customer terminal 100.

However, when the type of the determined request is a point earning request, the server 300 transmits a point earning window to the sales store PC 220, and thus, a point earning window is displayed on the display window of the sales store PC 220. .

In this state, if the amount of points corresponding to the point earning window is input or the amount for generating points is input and sent to the server 300, the server 300 is stored in the corresponding account using the data entered The point corresponding to the terminal 100 is updated. Thereafter, the server 300 notifies the points corresponding to the points corresponding to the sales store PC 220 and the customer terminal 100, respectively, and currently accumulates the total points.

However, when the request is a point use request, the server 300 transmits a point use window to the sales store PC 220, and thus, the point use window is displayed on the display window of the sales store PC 220.

In this state, if a point of the amount corresponding to the point use window is input and transmitted to the server 300, the server 300 replaces the payment amount by the amount corresponding to the amount of the input point, and separates only the difference of the point amount. Payment will be processed through the payment system. Then, the server 300 updates the points of the corresponding customer terminal 100 stored in the account on the basis of the deducted amount, and then the points updated to each of the sales store PC 220 and the customer terminal 100 The total amount of points will be notified and the customer and the sales representative will confirm the amount of remaining points.

As such, when payment is made using points, payment is simply and quickly made through a separate payment system.

In addition, when the type of the determined request is a coupon generation request, the server 300 transmits a coupon issuance window to the sales store PC 220 so that the coupon issuance window is displayed on the display window of the sales store PC 220.

In this state, when the type of coupon generated through the sales store PC 220 (for example, a free coupon or a discount coupon) and the number of coupon issuances are input, such information is transmitted to the server 300 through a network. Therefore, the server 300 updates the coupon-related data (for example, the type and number of coupons currently remaining) for the account of the customer terminal 100 using the data transmitted from the sales store PC 220. do.

Thereafter, the server 300 informs the sales office PC 220 and the customer terminal 100 of the type and the number of coupons generated in the customer terminal 100, respectively.

However, when the type of the determined request is a coupon use request, the server 300 transmits a coupon use window to the sales store PC 220 so that the coupon use window is displayed on the display window of the sales store PC 220.

Therefore, by using the coupon use window displayed on the display window of the sales store PC 220, the type and number of coupons used from the sales store PC 220 is selected and entered into the server 300, the server 300 is for the sales store Using the input data of the PC 220, all or part of the amount is settled as a coupon. Even in this case, the server 300 may make a payment only through the payment system in which the amount specified in the coupon is deducted.

Then, the server 300 updates the data related to the coupon in the account of the customer terminal 100 (for example, the type and number of coupons currently remaining), and the customer terminal 100 and the sales store PC 220 ) And the coupon has been completed.

In addition, the server 300 notifies the customer terminal 100 and the sales store PC 220 of the coupon-related information such as the number of coupons remaining on the customer terminal 100 and the type of the coupon.

When the type of the request determined by the server 300 is a request for receiving a business card, the server 300 uses the URL information of the input sales office PC 220 in the account of the sales office PC 220 for the sales store PC 220. Information, for example, a business name, an address, a telephone number, a fax number, and a home page address, are read and transmitted to the customer terminal 100.

Therefore, the customer terminal 100 outputs the information of the sales store PC 220 transmitted from the server to its display device to check the information of the sales store of the user.

Then, the server 300, based on the URL information of the customer terminal 100 requesting to receive a business card information of the customer terminal 100 requesting the information of the sales store PC 220, for example, a user name, a telephone number , Address, job is sent to the sales office 220 for PC.

Accordingly, the sales store PC 220 displays information of the customer terminal 100 requesting to receive a business card with its display device, so that information about the age group or occupation of the corresponding customer terminal can be easily grasped.

As such, after the operation corresponding to the request inputted to the server 300 through the customer terminal 100 is completed, the server 300 uses the information stored in the database and the customer terminal 100 and the PC 220 for the business store. It is determined whether the transaction with the first time (S16).

That is, the server 300 determines whether the number of visits (that is, the number of accesses) of the customer terminal 100 that has visited the current business store is the first time.

To this end, the server 300 determines whether the information of the customer terminal 100 exists in the account of the sales office PC 220.

If the information of the customer terminal 100 does not exist in the business store PC 220, the server 30 determines a transaction between the business store PC 220 and the customer terminal 100 for the first time.

Therefore, the server 300 reads the information of the customer terminal 100 from the account of the customer terminal 100 by using the input URL information of the customer terminal 100 and stores it in the account of the sales store PC 220 ( S17).

Next, the server 300 is a transaction history between the sales store PC 220 and the customer terminal 100 generated by processing the request information of the customer terminal 100, for example, the transaction date, transaction type, payment amount and occurrence The total amount of points earned, point usage history, current remaining points, type and date of coupons issued, cumulative number of coupons issued, the number of times the customer terminal 100 visited the PC 220 for the business store [that is, the customer terminal ( 100] the number of times of access to the NFC card 210 of the sales store terminal 200] (for example, once), etc., are stored in the account of the sales store PC 220 and the account of the customer terminal 100. (S18).

Next, when the number of visits is the first time, the server 300 determines whether there is an event (eg, point payment or coupon generation of a set amount at the time of first transaction), which is determined by the sales office PC 220 (S19).

When an event for the first visit is set by the sales office PC 220 and defined in the server 300, the server 300 generates a corresponding event (for example, issuing one free coupon or first purchase point). Process) (S110).

Accordingly, the server 300 grants points or coupons to the customer terminal 100 which is the first transaction customer according to the contents of the set event, and correspondingly, the account of the customer terminal 100 and the account of the PC 220 for the business store. Update transaction details stored in each.

In addition, the server 300 informs the result of the event to the customer terminal 100 and the sales store PC 220 (S115), for the first purchase customer through the display device of the customer terminal 100 and the sales store PC 220 (S115). Notifies that the event has been performed.

Therefore, the user of the customer terminal 100 and the sales office PC 220 can know that the event given to the first transaction customer was performed.

However, when the number of visits of the customer terminal 100 determined in step S16 is not the first time, the server 300 and the customer terminal PC 220 for the business store generated by processing the request information of the customer terminal 100. The transaction history with the 100 is stored in the account of the sales office PC 220 and the account of the customer terminal 100 (S111).

Next, the server 300 determines the number of visits of the current customer terminal (S112), and determines whether an event corresponding to the determined number of visits is set (S113). Events according to the number of visits are also predetermined by the sales office PC (220).

When there is an event corresponding to the current number of visits (for example, 100 points are awarded every time the number of visits reaches 10 times, or 100 points are additionally awarded every time the number of visits reaches 50 times), the server 300 Processes the corresponding event and changes the stored contents of the database accordingly.

Then, the result of performing such an event is notified through the display device of the customer terminal 100 and the sales store PC 220 (S115). Accordingly, the user of the customer terminal 100 confirms that a coupon is issued or a point is given according to the number of visits thereof, and the user of the branch PC 220 also has an event according to the number of visits to any customer terminal 100. Check if it was performed.

As described above, in the detailed description of the present invention has been described with respect to preferred embodiments of the present invention, those skilled in the art to which the present invention pertains various modifications without departing from the scope of the present invention Of course this is possible. Therefore, the scope of the present invention should not be limited to the described embodiments, but should be defined for the equivalents as well as the claims below.

Claims

Generating, by the customer terminal having a near field communication (NFC) chip reader tag, request information;

Recognizing the URL information of the computer for the sales store stored in the NFC card by the customer terminal connected to the NFC card,

The client terminal accessing a server and transmitting URL information of the client terminal, URL information of the computer for a business store, and request information to the server;

The server reading the request information to determine the type of request corresponding to the request information, and executing the determined request, and

The server transmitting the result of processing the request to the customer terminal and the computer for the sales store;

Information exchange method between the customer terminal and the sales store terminal using the NFC.
In claim 1,

The customer terminal selects one of a payment request, a point earning request, a point use request, a coupon issuance request, a coupon use request, and a business card request request to generate a request information corresponding to the selected request. Method of exchanging information between terminal and sales terminal.
In claim 1,

Determining, by the server, whether the visit number of times that the customer terminal visits the business store computer is the first time;

When the customer terminal first visits the computer for a sales store, storing the information of the customer terminal in an account of the computer for a sales store by using the URL information of the customer terminal transmitted from the customer terminal;

Determining whether there is an event for the first visit of the customer terminal; and

When there is an event for the first visit of the customer terminal, the server executes the event, and transmits the result of the event to the customer terminal and the computer for the sales store.

Information exchange method between the customer terminal and the sales store terminal using a NFC further comprising.
In claim 1,

Determining, by the server, whether the visit number of times that the customer terminal visits the business store computer is the first time;

If the customer terminal is not in a state of first visit to the business store computer, the server determining the number of visits of the customer terminal;

Determining whether an event exists for the determined number of visits, and

When there is an event for the determined number of visits, the server executes the event and transmits the result of the event to the customer terminal and the computer for the sales store.

Information exchange method between the customer terminal and the sales store terminal using a NFC further comprising.
In claim 1,

The client terminal accessing the server;

The customer terminal inputting information of the customer terminal to the server;

The server granting an account to the customer terminal;

Transmitting URL information about the account assigned to the customer terminal to the customer terminal, and

The customer terminal storing the URL information of the customer terminal transmitted from the server in the NFC chip reader tag;

Information exchange method between the customer terminal and the sales store terminal using a NFC further comprising.
In claim 1,

Connecting the business store computer to the server;

The computer for the business store inputs information of the business computer for the business to the server, and

The server grants an account to the computer for the sales store

Information exchange method between the customer terminal and the sales store terminal using a NFC further comprising.
In claim 6,

The server transmits the URL information for the account given to the computer for the sales store to the NFC reader / writer, and

The NFC reader / writer storing the URL information of the business store computer transmitted from the server to the NFC card in the NFC card;

Information exchange method between the customer terminal and the sales store terminal using a NFC further comprising.