WO2013075429A1 - 漏话提示系统及方法 - Google Patents

漏话提示系统及方法 Download PDF

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Publication number
WO2013075429A1
WO2013075429A1 PCT/CN2012/072265 CN2012072265W WO2013075429A1 WO 2013075429 A1 WO2013075429 A1 WO 2013075429A1 CN 2012072265 W CN2012072265 W CN 2012072265W WO 2013075429 A1 WO2013075429 A1 WO 2013075429A1
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WO
WIPO (PCT)
Prior art keywords
call
missed call
missed
module
signaling
Prior art date
Application number
PCT/CN2012/072265
Other languages
English (en)
French (fr)
Inventor
杨春程
彭光雷
周涛
邹旭东
Original Assignee
中兴通讯股份有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 中兴通讯股份有限公司 filed Critical 中兴通讯股份有限公司
Priority to US14/359,474 priority Critical patent/US20140302830A1/en
Priority to BR112014012018-8A priority patent/BR112014012018A2/pt
Priority to EP12850907.2A priority patent/EP2785081A4/en
Publication of WO2013075429A1 publication Critical patent/WO2013075429A1/zh

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42195—Arrangements for calling back a calling subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements
    • H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/50—Telephonic communication in combination with video communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/24—Detection or indication of type terminal or call, (e.g. fax, broadband)
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2250/00—Details of telephonic subscriber devices
    • H04M2250/60—Details of telephonic subscriber devices logging of communication history, e.g. outgoing or incoming calls, missed calls, messages or URLs

Definitions

  • the present invention relates to the field of communications, and in particular to a missed call prompting system and method.
  • An incoming call reminding service is a service based on a called party.
  • the calling incoming call is connected to the missed call service system, and the incoming call information is when the called party is reachable.
  • the called party is notified, so that the information of the incoming call and the incoming call is not lost, and the service provides the user with a better use experience.
  • 3G services video phones have become popular, and users have paid more attention to video phones.
  • the current call alert service can only support voice calls.
  • the missed call prompting system caches the user's missed call information, but cannot be separately cached according to the missed call type;
  • SMS calls can not distinguish between video calls or voice calls.
  • the existing missed call prompting system can only use the same prompt for both voice calls and video calls, and cannot give different prompts according to the type of the call, so that the user can only call back by voice call when learning that there is a missed call, thus reducing The user experience.
  • a missed call prompting system and method are provided, and the missed call prompting system can give different prompts according to a call type.
  • a missed call alert system including: a call access module configured to receive missed call signaling from a core network; and a signaling identification module configured to call a missed call The signaling is analyzed to obtain a call type of the missed call signaling, where the call type includes: a voice call and a video call; and a signaling identification module, configured to send a missed call prompt message to the called party, where the missed call prompt information Includes call type.
  • the signaling identification module is further configured to analyze the missed call signaling, and obtain the identifiers of the calling party and the called party corresponding to the missed call signaling;
  • the missed call prompting system further includes: a database, configured to save the user data;
  • Business The processing module is respectively connected to the signaling identification module and the database, and is configured to authenticate the called party and the calling party according to the called identifier, the identity of the calling party, and the user data, and determine whether the prompting sending module is triggered.
  • the above-mentioned missed call prompting system further includes: a prompt integration module, connected between the prompt delivery module and the service processing module, configured to classify and integrate the missed call prompt information in the predetermined time period according to the identity of the calling party and the call type.
  • the signaling identification module is further configured to analyze the missed call signaling to obtain the reason why the called party is inaccessible;
  • the missed call prompting system further includes: a sound emitting module, connected to the service processing module, and configured to receive the processing After the playback task issued by the module, the reason for being called is inaccessible to the caller.
  • the above-mentioned missed call prompting system further includes: an interface module, connected to the database, configured to receive an instruction to perform an operation on the database, wherein the instruction comprises at least one of the following: an account opening instruction, a sales account instruction, and a user status information modification instruction.
  • a missed call prompting method including: receiving missed call signaling from a core network; analyzing missed call signaling to obtain a call for missed call signaling Type, where the call type includes: a voice call and a video call; sending a missed call prompt message to the called party, wherein the missed call alert information includes a call type.
  • the method further includes: acquiring the identifiers of the calling party and the called party corresponding to the missed call signaling; and determining the identifier of the called party, the identifier of the calling party, and the user data pre-saved in the database.
  • the called party and the calling party are authenticated, and it is determined whether the prompting delivery module is triggered.
  • the method further includes: classifying and integrating the missed call prompt information in the predetermined time period according to the identity of the calling party and the call type.
  • the method further includes: obtaining the reason that the called party is out of reach; and playing the unreachable reason to the calling party after receiving the playback task.
  • the method further includes: receiving an instruction to perform an operation on the database, where the instruction includes at least one of the following: an account opening instruction, a account closing instruction, and a user status information modification instruction.
  • the call admission module, the signaling identification module, and the signaling identification module are used to analyze the received missed call signaling, and obtain the call type of the missed call signaling, which will include the call type.
  • the missed call prompt information is sent to the called party.
  • the missed call prompting system can not only notify the called party of the missed call, but also notify the caller type, so that the user can distinguish the missed call type when viewing the missed call prompt information, so that the user can select the correct type.
  • the call method is called back. This improves the utilization of the missed call alert system and also improves the user experience.
  • FIG. 1 is a block diagram showing the structure of a missed call prompting system according to an embodiment of the present invention
  • FIG. 2 is a block diagram showing the structure of a missed call prompting system according to a preferred embodiment of the present invention
  • FIG. 4 is a schematic diagram of an interface between a missed call alert system and other communication systems according to a preferred embodiment of the present invention
  • FIG. 5 is a schematic diagram of an interface between a missed call alert system and other communication systems according to a preferred embodiment of the present invention
  • FIG. 6 is a flow chart of a missed call prompting method in accordance with a preferred embodiment of the present invention.
  • FIG. 1 is a block diagram showing the structure of a missed call prompting system according to an embodiment of the present invention. As shown in FIG.
  • the missed call prompting system includes: a call access module 102 configured to receive missed call signaling from a core network; and a signaling identification module 104 configured to analyze the missed call signaling, The call type of the missed call signaling is obtained, where the call type includes: a voice call and a video call; the prompt delivery module 106 is configured to send a missed call prompt message to the called party, where the missed call prompt information includes a call type.
  • the missed call prompting system can only notify the called party that there is a missed call, and cannot give different prompts according to the call type, resulting in a relatively low user experience.
  • the signaling identification module is used to analyze the missed call signaling received by the call access module, obtain the call type of the missed call signaling, and send the missed call prompt information including the call type to the called user.
  • Equipment, missed call reminder system can not only notify the called party that there is a missed call, but also The call type gives different prompts, so that the user can distinguish the missed call type when viewing the missed call prompt information, so that the user can select the appropriate call mode callback, improve the utilization of the missed call alert system, and improve the user experience. .
  • the signaling identification module 104 of the above-mentioned missed call prompting system may be further configured to analyze the missed call signaling, and obtain the identifiers of the calling party and the called party corresponding to the missed call signaling;
  • the missed call prompting system may further include: a database 108, configured to save user data; a service processing module 110, respectively connected to the signaling identification module 104 and the database 108, configured to be based on the called identifier, the identity of the calling party, and The user data authenticates the called party and the calling party, and determines whether the prompting delivery module is triggered.
  • the added database 108 is configured to store the user data of the calling party and the missed data, which may be registration information of the calling party, registration information of the called party, and the like.
  • the authenticated item may include: querying whether the called number is a registered user of the missed call prompting system, whether the called user status is a service suspended state, and whether the calling user is set as a blacklist number. . If the basic items of the above authentication are passed, they can be further authenticated selectively, and the authentication items can be set as needed. If no further authentication is set, after the above authentication is passed, the missed call prompt information may be sent down to the called user.
  • the missed call prompting system of the database 108 and the service processing module 110 is added, and the prompting process of the missed call system can be optimized by pre-stored user data, thereby improving the performance of the system.
  • the missed call prompting system may further include: a prompt integration module 116, connected between the prompt delivery module 106 and the service processing module 110, and configured to set the predetermined time according to the identity of the calling party and the call type. The missed message in the segment is classified and integrated. The missed call prompting system of the prompt integration module 116 is added.
  • the voice short message and the video short message may be separately summarized, so that when the notification short message is constructed, the cached in the missed call prompt system may be cached.
  • Different SMS types are constructed by different call types and different callers. It is also possible to aggregate data such as the time, number of times, and type of call made by the same calling party, or to aggregate the calls of different calling parties, and notify the user by using a short message, or inform the user by means of electricity, reducing system resources. The waste also avoids the troubles caused by multiple SMS messages repeatedly disturbing users.
  • the signaling identification module 104 in the above-mentioned missed call prompting system is further configured to analyze the missed call signaling to obtain the reason why the called party is inaccessible; as shown in FIG. 2, the above-mentioned missed call prompting system may also be The method includes: the sound emission module 112 is connected to the service processing module 110, and is configured to play the reason that the called is inaccessible to the calling party after receiving the sounding task sent by the service processing module 110.
  • the missed call prompting system of the sound emitting module 112 is added, and the calling user can be played back in a state in which the called party is inaccessible.
  • the playback prompt can play the reason why the called is out of reach, or just Prompt that the caller is called out of reach. If the called user cannot select the message in time, the message can be a voice message or a video message, and the content after the message can be sent to the called user, so that the called user can know the main when the call is reachable. If you choose to hang up, the called user will receive a text message when the call is reachable, and the caller's missed message will be known. By adding the playback function, the user can be informed that the called party is out of reach, and is convenient for leaving a message or hanging up. Thereby improving the user experience.
  • the above-mentioned missed call prompting system may further include: an interface module 114, connected to the database 108, configured to receive an instruction to perform an operation on the database, wherein the instruction includes at least one of the following: an account opening instruction, a pinning order, and a user status Information modification instructions.
  • the missed call prompting system of the interface module 114 is added, and the information in the user database can be modified at any time to make the calling and called information more accurate, and further make the missed call prompt information more accurate.
  • the signaling identification module 104 and the prompt integration module 116 are core modules of the missed call prompt system shown in FIG. 2.
  • the signaling identification module 104 can process the call signaling, and obtain the call type, the called party and the called information, and the like, and the prompt integration module 116 can perform classification and integration according to different call types.
  • the missed call prompting system provided by the preferred embodiment can distinguish the type of the outgoing call, and can integrate the call type, and give the user different prompting missed call reminding information, so that the called user can according to the call type.
  • the calling user makes a callback, which effectively improves the user experience.
  • 3 is a schematic diagram of a system architecture including the missed call alert system and other communication systems shown in FIG. 1 in accordance with a preferred embodiment of the present invention.
  • the missed call alert system shown in Figure 1 needs to be configured with the following interfaces to facilitate the exchange of information with the core network, the BOSS, and the SMSC/SMGW to implement the delivery of the missed call information:
  • the above call access module 102) the missed call prompting system of the preferred embodiment is based on the call forwarding service, and depends on the core network.
  • the calling party dials the called party. If the called party is the user of the missed call prompting system, the called party is in the state of being shut down, not in the service area, etc., and the core network will transfer the call to the missed call prompting system.
  • the interface that interacts with the BOSS system (which may be the above-mentioned interface module 114), and the account opening and selling of the missed call prompt system are processed by the BOSS system. After the BOSS processing, the information is sent to the missed call prompting system, and the interface module in the missed call prompting system processes the overhead user operation.
  • the interface that interacts with the SMSC/SMGW (which may be the above-mentioned prompt delivery module 106), and the notification message generated by the missed call prompting system of the preferred embodiment is delivered to the user through the SMSC/SMGW by using the SMPP protocol. As shown in FIG. 4, the missed call prompting system shown in FIG.
  • the call access module 402 (corresponding to the call access module 102 described above) is configured to access the call of the core network.
  • the calling party dials the called party.
  • the core network determines that the called user is a missed call prompting user, and then transfers the call to the missed call prompting system.
  • the call access module 402 interacts with the core network and the signaling identification module 404, receives various signalings sent by the core network, converts them into internal signaling of the missed call prompting system, and sends the call to the call information identifying module 404.
  • the signaling identification module 404 (corresponding to the signaling identification module 104 described above) interacts with the call access module 402 and the service processing module 408, and is configured to analyze the calling information, the called information, the call forwarding reason, and the call type. The information is submitted to the business logic processing module for processing. By introducing this module, the user can be provided with a more accurate missed call prompt message, which is convenient for the user to initiate a corresponding call according to the missed call type.
  • the database 406 (corresponding to the above database 108) is arranged to store business related data such as system data, business data, and user data.
  • the business logic processing module 408 needs to obtain corresponding information from the database 606 when performing authentication processing and business logic processing.
  • the service processing module 408 (corresponding to the service processing module 110 described above) is configured to process the business logic. After the signaling identification module 404 reports the call information to the service processing module 408, the service processing module 408 goes to the database.
  • the service processing module 408 controls the play module 410 to play the call, and can play the reason that the call is inaccessible to the caller.
  • the playing module 410 (corresponding to the above-mentioned sound emitting module 112) is configured to receive the control signal of the service processing module 408, and play the sound of the caller after receiving the signal.
  • the prompt integration module 412 (corresponding to the prompt integration module 116), after the service processing module 408 sends the missed call information to the prompt integration module 412, the prompt integration module 412 can integrate according to the calling information, the called information, and the call type. The purpose is to prevent excessive missed messages from prompting the message to harass the called user.
  • the prompt integration module 412 can also implement single caller integration, multiple caller integration, voice call, video call integration, and generate a notification message after integration, and send it to the SMSC/SMGW, and the SMSC/SMGW sends the missed call notification message to the called user. .
  • the overhead user interface module 414 (corresponding to the interface module 114 described above) is responsible for interacting with the BOSS system, and accepts services such as account opening, account cancellation, user status information modification, and user data modification.
  • the prompting and sending module 416 (corresponding to the prompting and delivering module 106) is configured to send a missed call prompt by using a short message, and may also be sent in other forms, for example, a multimedia message.
  • FIG. 5 is a flowchart of a missed call prompting method according to an embodiment of the present invention. As shown in FIG.
  • the missed call prompting method includes the following steps: Step S502: Receive missed call signaling from a core network; Step S504, analyze missed call signaling to obtain a call for missed call signaling Type, where the call type includes: a voice call and a video call; step S506, sending a missed call prompt message to the called party, where the missed call alert information includes a call type.
  • Step S502 Receive missed call signaling from a core network
  • Step S504 analyze missed call signaling to obtain a call for missed call signaling Type, where the call type includes: a voice call and a video call
  • step S506 sending a missed call prompt message to the called party, where the missed call alert information includes a call type.
  • the following process may further include: classifying and integrating the missed call prompt information in the predetermined time period according to the identity of the calling party and the call type.
  • the above-mentioned missed call prompting method may further include: receiving an instruction to perform an operation on the database, wherein the instruction comprises at least one of the following: an account opening instruction, a account closing instruction, and a user status information modification instruction.
  • 6 is a flow chart of a missed call prompting method in accordance with a preferred embodiment of the present invention. As shown in FIG. 6, in combination with the above-mentioned missed call prompting system shown in FIG.
  • the missed call prompting method includes the following processing: Step S602, the calling party dials the called party (called as the missed call prompt system user), and the called party is shut down due to the call. Some reasons can not be connected or are in the middle of a call, causing the called party to be out of reach. At this time, the missed call prompt condition is satisfied, and the call is transferred to the missed call prompting system; Step S604, the signaling identification module 104 of the missed call prompting system
  • the call information is extracted from the signaling.
  • the call information may include: calling information, called information, call type, reason for calling, and the like.
  • Step S606 the service processing module 110 of the missed call prompting system determines whether the called number is a registered user of the system, and determines whether the calling party is within the range of allowing the outgoing message to be sent. If the called number is a registered user of the system, it will be prompted for a missed call. Determine the attribute of the calling party. If the called party sets the calling party to the calling blacklist number, the calling party does not send the missed message range. Step S608, the sound emission module 112 of the missed call prompting system plays a corresponding prompt to the calling party. The prompt tone to be played may be based on the reason that the called party is out of reach, for example, the called party is not in the service area, the called party is in the off state, and the like.
  • the played tone can also be a single tone, prompting the caller to be called out of reach.
  • the service processing module 110 of the missed call prompting system sends a missed call prompt message to the prompt integration module.
  • the prompt integration module 116 of the missed call prompting system integrates the missed call information, and needs to distinguish between video missed calls and voice missed calls, distinguishes different callers, and sends the integrated missed call prompt messages to the short message center.
  • the short message center sends the short message to the user.
  • the missed call alert system can not only notify the called party of missed calls. It can also notify the called party about the type of incoming call, so that the user can distinguish the type of missed call when viewing the missed call prompt information. So that users can better initiate voice or video callbacks. Improves system performance while also improving the user experience.
  • a general computing device which can be concentrated on a single computing device or distributed in multiple computing devices.
  • embodiments of the invention are not limited to any specific combination of hardware and software.
  • the above are only the preferred embodiments of the present invention, and are not intended to limit the present invention, and various modifications and changes can be made to the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and scope of the present invention are intended to be included within the scope of the present invention.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)

Abstract

本发明实施例公开了一种漏话提示系统及方法，该漏话提示系统包括：呼叫接入模块，设置为接收来自于核心网的漏话呼叫信令；信令识别模块，设置为对漏话呼叫信令进行分析，获取所述漏话呼叫信令的呼叫类型，其中，所述呼叫类型包括：语音呼叫和视频呼叫；提示下发模块，设置为向被叫发送漏话提示信息，其中，所述漏话提示信息包括所述呼叫类型。漏话提示系统不仅可以通知被叫有漏话，还可以通知来电类型，使用户在查看漏话提示信息时可以区分出漏话类型，以便于用户选择正确的呼叫方式回呼。提升了漏话提示系统的利用率，同时也提高了用户体验。

Description

漏话提示系统及方法 技术领域 本发明涉及通信领域， 具体而言， 涉及一种漏话提示系统及方法。 背景技术 来电提醒业务是一种基于被叫的业务， 在被叫用户处于忙、 关机或无法接通的状 态时， 将主叫来电接入漏话服务系统， 将来电信息在被叫可达时通知被叫， 从而保证 主被叫有关来电的信息不丢失， 这种业务， 给用户提供了更好使用体验。 随着 3G业 务的开展， 视频电话开始普及， 用户对视频电话也给予了更多关注。 同语音电话相比， 视频电话可以使通话双方更好的交流， 但目前的来电提醒业务 只能支持语音呼叫。 相关技术中， 当被叫符合漏话通知的情况时， 被呼转到漏话提示系统， 漏话提示 系统将用户的漏话信息进行缓存， 但不能根据漏话类型分开缓存； 待用户状态可以的 时候给用户发短信提示， 但该系统无法区分呼叫类型， 短信提示中无法区分视频来电 或语音来电。 现有漏话提示系统只能对语音呼叫和视频呼叫都采用同样的提示， 不能 根据呼叫类型给予不同的提示， 致使用户在获知有漏话的时候只能以语音呼叫的方式 回呼， 因而降低了用户体验。 发明内容 根据本发明实施例， 提供了一种漏话提示系统及方法， 该漏话提示系统可以根据 呼叫类型给予不同的提示。 根据本发明实施例的一方面， 提供了一种漏话提示系统， 包括： 呼叫接入模块， 设置为接收来自于核心网的漏话呼叫信令； 信令识别模块， 设置为对漏话呼叫信令进 行分析， 获取漏话呼叫信令的呼叫类型， 其中， 该呼叫类型包括： 语音呼叫和视频呼 叫； 信令识别模块， 设置为向被叫发送漏话提示信息， 其中， 漏话提示信息包括呼叫 类型。 上述信令识别模块， 还设置为对漏话呼叫信令进行分析， 获取漏话呼叫信令所对 应的主叫和被叫的标识； 漏话提示系统还包括： 数据库， 设置为保存用户数据； 业务 处理模块， 分别与信令识别模块和数据库相连接， 设置为根据被叫的标识、 主叫的标 识、 以及用户数据对被叫与主叫的进行鉴权， 判断是否触发提示下发模块。 上述漏话提示系统还包括： 提示整合模块， 连接于提示下发模块与业务处理模块 之间， 设置为按照主叫的标识以及呼叫类型对预定时间段内的漏话提示信息进行分类 整合。 上述信令识别模块，还设置为对漏话呼叫信令进行分析， 获取被叫不可及的原因; 漏话提示系统还包括： 放音模块， 与业务处理模块相连接， 设置为在接收到处理模块 下发的放音任务后将被叫不可及的原因播放给主叫。 上述漏话提示系统还包括： 接口模块， 与数据库相连接， 设置为接收对数据库执 行操作的指令， 其中， 指令包括以下至少之一： 开户指令、 销户指令、 用户状态信息 修改指令。 根据本发明实施例的另一个方面， 提供了一种漏话提示方法， 包括： 接收来自于 核心网的漏话呼叫信令； 对漏话呼叫信令进行分析， 获取漏话呼叫信令的呼叫类型， 其中， 该呼叫类型包括： 语音呼叫和视频呼叫； 向被叫发送漏话提示信息， 其中， 该 漏话提示信息包括呼叫类型。 在对漏话呼叫信令进行分析之后， 还包括： 获取漏话呼叫信令所对应的主叫和被 叫的标识； 根据被叫的标识、 主叫的标识、 以及数据库中预先保存的用户数据对被叫 与主叫的进行鉴权， 判断是否触发提示下发模块。 在向被叫发送漏话提示信息之前， 还包括： 按照主叫的标识以及呼叫类型对预定 时间段内的漏话提示信息进行分类整合。 在对漏话呼叫信令进行分析之后， 还包括： 获取被叫不可及的原因； 在接收到放 音任务后将被叫不可及的原因播放给主叫。 上述还包括： 接收对数据库执行操作的指令， 其中， 指令包括以下至少之一： 开 户指令、 销户指令、 用户状态信息修改指令。 通过本发明实施例， 采用加入呼叫接入模块、 信令识别模块以及信令识别模块， 通过对接收到的漏话呼叫信令进行分析， 获取漏话呼叫信令的呼叫类型， 将包含呼叫 类型的漏话提示信息发送给被叫， 漏话提示系统不仅可以通知被叫有漏话， 还可以通 知来电类型， 使用户在查看漏话提示信息时可以区分出漏话类型， 以便于用户选择正 确的呼叫方式回呼。 从而提升了漏话提示系统的利用率， 同时也提高了用户体验。 附图说明 此处所说明的附图用来提供对本发明实施例的进一步理解，构成本申请的一部分， 本发明的示意性实施例及其说明用于解释本发明， 并不构成对本发明的不当限定。 在 附图中： 图 1是根据本发明实施例的漏话提示系统的结构框图； 图 2是根据本发明优选实施例的漏话提示系统的结构框图； 图 3是根据本发明优选实施例的包括图 1所示的漏话提示系统与其他通讯系统的 系统架构示意图； 图 4 是根据本发明优选实施例的漏话提示系统与其他通讯系统之间的接口示意 图； 图 5是根据本发明实施例的漏话提示方法的流程图； 以及 图 6是根据本发明优选实施例的漏话提示方法的流程图。 具体实施方式 下文中将参考附图并结合实施例来详细说明本发明。 需要说明的是， 在不冲突的 情况下， 本申请中的实施例及实施例中的特征可以相互组合。 图 1是根据本发明实施例的漏话提示系统的结构框图。 如图 1所示， 该漏话提示 系统包括： 呼叫接入模块 102， 设置为接收来自于核心网的漏话呼叫信令； 信令识别模块 104， 设置为对漏话呼叫信令进行分析， 获取漏话呼叫信令的呼叫 类型， 其中， 呼叫类型包括： 语音呼叫和视频呼叫； 提示下发模块 106， 设置为向被叫发送漏话提示信息， 其中， 漏话提示信息包括 呼叫类型。 相关技术中， 漏话提示系统只能通知被叫有漏话， 不能根据呼叫类型给予不同的 提示， 导致用户体验比较低。 通过本实施例， 采用信令识别模块对呼叫接入模块接收 到的漏话呼叫信令进行分析， 获取漏话呼叫信令的呼叫类型， 将包含呼叫类型的漏话 提示信息发送给被叫用户设备， 漏话提示系统不仅可以通知被叫有漏话， 还可以根据 呼叫类型给予不同的提示， 使用户在查看漏话提示信息时可以区分出漏话类型， 以便 于用户选择合适的呼叫方式回呼， 提升了漏话提示系统的利用率， 同时也提高了用户 体验。 优选地， 上述漏话提示系统的信令识别模块 104， 还可以设置为对漏话呼叫信令 进行分析， 获取漏话呼叫信令所对应的主叫和被叫的标识； 如图 2所示， 漏话提示系 统还可以包括： 数据库 108， 设置为保存用户数据； 业务处理模块 110， 分别与信令识 别模块 104和数据库 108相连接， 设置为根据被叫的标识、 主叫的标识、 以及用户数 据对被叫与主叫的进行鉴权， 判断是否触发提示下发模块。 在优选实施过程中，增加的数据库 108设置为保存主被叫的用户数据及漏话数据， 该数据可以是主叫的注册信息、 被叫的注册信息等。 业务处理模块 110进行鉴权时， 鉴权的项目可以包括： 查询被叫号码是否为漏话提示系统的注册用户， 被叫用户状态 是否为服务暂停状态， 以及主叫用户是否被设置为黑名单号码。 如果上述鉴权的基本 项目都通过了， 可以选择性的对其进行进一步鉴权， 鉴权项目可根据需要设置。 如果 不设置进一步鉴权， 则在上述鉴权通过后， 可将漏话提示信息向下发送给被叫用户。 由此可见， 增加了数据库 108及业务处理模块 110的漏话提示系统， 可以通过预 先存储的用户数据对漏话系统的提示过程进行优化， 提升了系统的性能。 优选地， 如图 2所示， 漏话提示系统还可以包括： 提示整合模块 116， 连接于提 示下发模块 106与业务处理模块 110之间， 设置为按照主叫的标识以及呼叫类型对预 定时间段内的漏话提示信息进行分类整合。增加了提示整合模块 116的漏话提示系统， 在进行漏话提示通知短信整合的时候， 可以将语音短信和视频短信分开汇总， 这样在 构建通知短信的时候可以将根据缓存在漏话提示系统中不同呼叫类型、 不同的主叫构 建不同短信内容。 还可以将同一主叫用户拨打的时间、 次数及来电类型等数据统一汇 总， 也可以将不同主叫的来电也统一汇总， 用一条短信告知用户， 或以来电的方式告 知用户， 减少了系统资源的浪费， 也避免了多条短信重复打扰用户而给用户带来的麻 烦。 优选地， 在上述漏话提示系统中的信令识别模块 104， 还设置为对漏话呼叫信令 进行分析， 获取被叫不可及的原因； 如图 2所示， 上述漏话提示系统还可以包括： 放 音模块 112，与业务处理模块 110相连接，设置为在接收到业务处理模块 110下发的放 音任务后将被叫不可及的原因播放给主叫。 在优选实施过程中， 增加了放音模块 112的漏话提示系统， 可以在被叫不可及的 状态对主叫用户进行放音提示。 该放音提示可以播放被叫不可及的原因， 也可以只是 提示主叫被叫不可及。若被叫用户不可及时用户选择留言， 则该留言可以是语音留言， 也可以是视频留言， 留言后的内容可以下发到被叫用户， 方便被叫用户在通话可及范 围内时得知主叫想与其通话的目的； 如果选择挂断， 则被叫用户在通话可及范围内时 接到短信， 得知主叫的漏话信息。通过放音功能的加入， 可以使用户得知被叫不可及， 且方便留言或挂断。 从而提高了用户体验。 优选地， 上述漏话提示系统还可以包括： 接口模块 114， 与数据库 108相连接， 设置为接收对数据库执行操作的指令， 其中， 指令包括以下至少之一： 开户指令、 销 户指令、用户状态信息修改指令。 实施过程中， 增加了接口模块 114的漏话提示系统， 可以随时修改用户数据库中的信息， 使主叫及被叫信息更准确， 进一步使漏话提示信 息更准确。 需要说明的是， 信令识别模块 104和提示整合模块 116为图 2所示的漏话提示系 统的核心模块。 信令识别模块 104可以处理呼叫信令， 并从中获取呼叫类型、 主叫被 叫信息等， 提示整合模块 116可以根据不同的呼叫类型进行分类整合。 综上所述， 本 优选实施例提供的漏话提示系统能够区分出来电类型，并且可以对呼叫类型进行整合， 给予用户不同提示的漏话提醒信息， 以使被叫用户根据可以根据呼叫类型对主叫用户 进行回叫， 有效提高了用户体验。 图 3是根据本发明优选实施例的包括图 1所示的漏话提示系统与其他通讯系统的 系统架构示意图。 如图 3所示， 图 1所示的漏话提示系统需要设置如下接口， 便于同 核心网、 BOSS和 SMSC/SMGW交互信息， 实现漏话信息的下发： 与核心网交互的接口 （可以为上述呼叫接入模块 102)， 本优选实施例的漏话提示 系统是基于呼转业务的， 依赖于核心网。 主叫拨打被叫， 若被叫是漏话提示系统的用 户， 被叫处于关机、 不在服务区等情况， 核心网会将呼叫转移到漏话提示系统。 与 BOSS系统交互的接口 （可以为上述接口模块 114)， 漏话提示系统的开户、 销 户均有 BOSS系统处理。 在 BOSS处理后将信息发给漏话提示系统， 漏话提示系统中 的接口模块会对开销户操作进行处理。 与 SMSC/SMGW交互的接口 （可以为上述提示下发模块 106)， 本优选实施例的 漏话提示系统产生的通知短信， 采用 SMPP协议， 通过 SMSC/SMGW下发给用户。 如图 4所示， 图 3所示的漏话提示提示系统可以进一步包括以下模块： 呼叫接入模块 402 (相当于上述呼叫接入模块 102)， 设置为接入核心网的呼叫。 主叫拨打被叫， 在被叫关机、 不再服务区等情况下， 核心网判断被叫用户是漏话提示 用户， 则将呼叫转移到漏话提示系统中。 呼叫接入模块 402同核心网、 信令识别模块 404 块交互， 接收核心网发出的各种信令， 转换为漏话提示系统内部信令， 将呼叫接 入后发给呼叫信息识别模块 404。 信令识别模块 404 (相当于上述信令识别模块 104)， 与呼叫接入模块 402和业务 处理模块 408交互， 设置为分析出主叫信息、 被叫信息、 呼转原因和呼叫类型， 将这 些信息提交给业务逻辑处理模块进行处理。 引入此模块， 可以给用户提供更准确的漏 话提示短信， 便于用户根据漏话呼叫类型发起相应的呼叫进行回呼。 数据库 406 (相当于上述数据库 108)， 设置为保存业务相关的数据， 如系统数据、 业务数据、用户数据。业务逻辑处理模块 408在进行鉴权处理、业务逻辑处理的时候， 都需要从数据库 606中获取相应的信息。 业务处理模块 408 (相当于上述业务处理模块 110)， 设置为处理业务逻辑。 在信 令识别模块 404将呼叫信息上报给业务处理模块 408后， 业务处理模块 408到数据库
406 中查询被叫号码是否为漏话提示系统注册用户， 被叫用户状态是否为暂停状态， 查询主叫用户是否在黑名单中。 如果这些鉴权都通过， 将漏话信息发给提示整合模块 412。业务处理模块 408在获取呼转原因后， 控制放音模块 410对主叫进行放音， 可以 将被叫不可及的原因播放给主叫。 放音模块 410 (相当于上述放音模块 112)， 设置为接收业务处理模块 408的控制 信号， 并在接到信号后对主叫进行放音。 提示整合模块 412 (相当于上述提示整合模块 116)， 在业务处理模块 408将漏话 信息发给提示整合模块 412后， 提示整合模块 412可以根据主叫信息、 被叫信息、 呼 叫类型进行整合。 目的是防止过多的漏话提示短信骚扰被叫用户。 提示整合模块 412 还可以实现单主叫整合， 多主叫整合， 语音呼叫、 视频呼叫整合， 整合后生成通知短 信， 发给 SMSC/SMGW, 有 SMSC/SMGW将漏话通知短信发给被叫用户。 开销户接口模块 414 (相当于上述接口模块 114)， 负责同 BOSS系统交互， 受理 开户、 销户、 用户状态信息修改、 用户数据修改等业务。 提示下发模块 416 (相当于上述提示下发模块 106)， 设置为通过短信下发漏话提 示， 当然也可以采用其他形式下发， 例如， 彩信。 图 5是根据本发明实施例的漏话提示方法的流程图。 如图 5所示， 该漏话提示方 法包括以下步骤： 步骤 S502, 接收来自于核心网的漏话呼叫信令； 步骤 S504, 对漏话呼叫信令进行分析， 获取漏话呼叫信令的呼叫类型， 其中， 呼 叫类型包括： 语音呼叫和视频呼叫； 步骤 S506, 向被叫发送漏话提示信息， 其中， 漏话提示信息包括呼叫类型。 在步骤 S504中对漏话呼叫信令进行分析之后， 还可以包括以下处理：
( 1 ) 获取漏话呼叫信令所对应的主叫和被叫的标识；
(2)根据被叫的标识、主叫的标识、 以及数据库中预先保存的用户数据对被叫与 主叫的进行鉴权， 判断是否触发提示下发模块。 优选地， 在对漏话呼叫信令进行分析之后， 还可以包括以下处理：
( 1 ) 获取被叫不可及的原因；
( 2 ) 在接收到放音任务后将被叫不可及的原因播放给主叫。 在步骤 S506之前，还可以包括以下处理：按照主叫的标识以及呼叫类型对预定时 间段内的漏话提示信息进行分类整合。 优选地， 上述漏话提示方法还可以包括： 接收对数据库执行操作的指令， 其中， 指令包括以下至少之一： 开户指令、 销户指令、 用户状态信息修改指令。 图 6是根据本发明优选实施例的漏话提示方法的流程图。 如图 6所示， 结合图 2 所示的上述漏话提示系统， 该漏话提示方法包括以下处理： 步骤 S602, 主叫拨打被叫 （被叫为漏话提示系统用户）， 被叫因关机、 无法接通 或正处于通话中等一些原因， 导致被叫不可及， 此时满足漏话提示条件， 此次呼叫被 转到漏话提示系统； 步骤 S604, 漏话提示系统的信令识别模块 104从信令中提取呼叫信息。 其中， 该 呼叫信息可以包括： 主叫信息、 被叫信息、 呼叫类型、 呼转原因等。 步骤 S606， 漏话提示系统的业务处理模块 110判断被叫号码是否为系统的注册用 户，判断主叫是否在允许下发漏话消息的范围之内。如果被叫号码为系统的注册用户， 则对其进行漏话提示服务。 判断主叫的属性， 如果被叫将主叫设为呼叫黑名单号码， 则主叫不在下发漏话消息范围内。 步骤 S608, 漏话提示系统的放音模块 112给主叫播放相应提示。 播放的提示音可 以是根据被叫不可及的原因， 例如， 被叫不在服务区， 被叫处于关机状态等。 播放的 提示音也可以是单一的提示音， 提示主叫被叫不可及。 步骤 S610,漏话提示系统的业务处理模块 110下发漏话提示短信到提示整合模块。 步骤 S612, 漏话提示系统的提示整合模块 116对漏话信息进行整合， 需要区分视 频漏话和语音漏话， 区分不同的主叫， 并将整合后的漏话提示短信下发给短信中心。 步骤 S614, 短信中心将短信下发给用户。 综上所述， 借助本发明提供的上述实施例， 能够区分呼叫类型并根据呼叫类型不 同进行漏话整合， 下发不同通知的漏话系统，漏话提示系统不仅可以通知被叫有漏话， 还可以通知被叫关于主叫的来电类型， 使用户在查看漏话提示信息时可以区分出漏话 类型。 以便用户可以更好的主动发起语音或者视频回呼。 提升了系统性能， 同时也提 高了用户体验。 显然， 本领域的技术人员应该明白， 上述的本发明实施例的各模块或各步骤可以 用通用的计算装置来实现， 它们可以集中在单个的计算装置上， 或者分布在多个计算 装置所组成的网络上， 可选地， 它们可以用计算装置可执行的程序代码来实现， 从而， 可以将它们存储在存储装置中由计算装置来执行， 并且在某些情况下， 可以以不同于 此处的顺序执行所示出或描述的步骤， 或者将它们分别制作成各个集成电路模块， 或 者将它们中的多个模块或步骤制作成单个集成电路模块来实现。 这样， 本发明实施例 不限制于任何特定的硬件和软件结合。 以上仅为本发明的优选实施例而已， 并不用于限制本发明， 对于本领域的技术人 员来说， 本发明可以有各种更改和变化。 凡在本发明的精神和原则之内， 所作的任何 修改、 等同替换、 改进等， 均应包含在本发明的保护范围之内。

Claims

权 利 要 求 书
1. 一种漏话提示系统， 包括：
呼叫接入模块， 设置为接收来自于核心网的漏话呼叫信令； 信令识别模块， 设置为对所述漏话呼叫信令进行分析， 获取所述漏话呼叫 信令的呼叫类型， 其中， 所述呼叫类型包括： 语音呼叫和视频呼叫；
提示下发模块， 设置为向被叫发送漏话提示信息， 其中， 所述漏话提示信 息包括所述呼叫类型。
2. 根据权利要求 1所述的系统， 其中，
所述信令识别模块， 还设置为对所述漏话呼叫信令进行分析， 获取所述漏 话呼叫信令所对应的主叫和所述被叫的标识；
所述漏话提示系统还包括：
数据库， 设置为保存用户数据；
业务处理模块， 分别与所述信令识别模块和所述数据库相连接， 设置为根 据被叫的标识、 所述主叫的标识、 以及所述用户数据对所述被叫与所述主叫的 进行鉴权， 判断是否触发所述提示下发模块。
3. 根据权利要求 2所述的系统， 其中， 所述漏话提示系统还包括：
提示整合模块， 连接于所述提示下发模块与所述业务处理模块之间， 设置 为按照所述主叫的标识以及所述呼叫类型对预定时间段内的漏话提示信息进行 分类整合。
4. 根据权利要求 2所述的系统， 其中， 所述信令识别模块， 还设置为对所述漏话呼叫信令进行分析， 获取所述被 叫不可及的原因；
所述漏话提示系统还包括：
放音模块， 与所述业务处理模块相连接， 设置为在接收到所述处理模块下 发的所述放音任务后将所述被叫不可及的原因播放给所述主叫。
5. 根据权利要求 2所述的系统， 其中， 所述漏话提示系统还包括： 接口模块， 与 所述数据库相连接， 设置为接收对所述数据库执行操作的指令， 其中， 所述指 令包括以下至少之一： 开户指令、 销户指令、 用户状态信息修改指令。
6. 一种漏话提示方法， 包括：
接收来自于核心网的漏话呼叫信令；
对所述漏话呼叫信令进行分析，获取所述漏话呼叫信令的呼叫类型，其中， 所述呼叫类型包括： 语音呼叫和视频呼叫； 向被叫发送漏话提示信息， 其中， 所述漏话提示信息包括所述呼叫类型。
7. 根据权利要求 6所述的方法， 其中， 在对所述漏话呼叫信令进行分析之后， 还 包括：
获取所述漏话呼叫信令所对应的主叫和所述被叫的标识；
根据被叫的标识、 所述主叫的标识、 以及数据库中预先保存的用户数据对 所述被叫与所述主叫的进行鉴权， 判断是否触发所述提示下发模块。
8. 根据权利要求 7所述的方法， 其中， 在向被叫发送漏话提示信息之前， 还包括:
按照所述主叫的标识以及所述呼叫类型对预定时间段内的漏话提示信息进 行分类整合。
9. 根据权利要求 7所述的方法， 其中， 在对所述漏话呼叫信令进行分析之后， 还 包括：
获取所述被叫不可及的原因；
在接收到放音任务后将所述被叫不可及的原因播放给所述主叫。
10. 根据权利要求 7所述的方法， 其中， 还包括： 接收对所述数据库执行操作的指 令， 其中， 所述指令包括以下至少之一： 开户指令、 销户指令、 用户状态信息 修改指令。
PCT/CN2012/072265 2011-11-21 2012-03-13 漏话提示系统及方法 WO2013075429A1 (zh)

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