WO2012000202A1 - 人员派遣事务机及其应用的人员派遣方法 - Google Patents

人员派遣事务机及其应用的人员派遣方法 Download PDF

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Publication number
WO2012000202A1
WO2012000202A1 PCT/CN2010/074908 CN2010074908W WO2012000202A1 WO 2012000202 A1 WO2012000202 A1 WO 2012000202A1 CN 2010074908 W CN2010074908 W CN 2010074908W WO 2012000202 A1 WO2012000202 A1 WO 2012000202A1
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Prior art keywords
dispatch
module
dispatching
personnel
machine
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PCT/CN2010/074908
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English (en)
French (fr)
Inventor
蔡文恺
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Tsai Wen-Kai
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Application filed by Tsai Wen-Kai filed Critical Tsai Wen-Kai
Priority to PCT/CN2010/074908 priority Critical patent/WO2012000202A1/zh
Publication of WO2012000202A1 publication Critical patent/WO2012000202A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group

Definitions

  • the present invention relates to a device dispatched by a person, and more specifically, to a client that can provide a service demand, and instantly returns the service manpower of the closest distance for dispatch, and can perform service history and real-time inquiry.
  • Taiwan Patent No. 1,258,592 "A Method of Operating Safety and Dispatching Monitoring System for Taxi Vehicles" includes the following steps: a. When the passenger intends to take a taxi to call the vehicle When serving, you can call the car module to call the car service. b. When the customer service staff of the dispatch center receives the call service or message, they can know the location of the passenger when they call the car according to different information channels or the location of the passenger. c. use geographic information area division technology to find empty vehicles in the passenger area or adjacent areas; d. consider passenger demand, use suitable technology to find suitable vehicles; e. use wireless mobile communication data service to conduct inquiries; and f. If the car accepts a dispatch, the vehicle returns to the dispatch center and goes to the service.
  • the vehicle and other communication means are used to report the vehicle license plate and other information dispatched by the customer to confirm the dispatch of the vehicle.
  • the dispatch can only be identified by uniform or document, and Manually open service repair orders or goods delivery receipts to avoid clarification of liability for loss or damage of important goods.
  • the conventional real-time positioning systems adopt GPS satellite positioning system.
  • vehicle positioning since the vehicle is mostly driven on the unobstructed road above, the satellite positioning signal is not easily interfered by the building blockage.
  • service manpower dispatching the manpower of the service is mostly located inside the building.
  • the satellite positioning signal is easily disturbed by the blockage of the building, resulting in an error in the immediate positioning.
  • the prior art is integrated, the conventional technology is applied to the field of personnel dispatch, and there are problems such as inconvenient carrying, no dispatch completion record, work progress inquiry, automatic return, and satellite positioning signal being susceptible to building interference.
  • the present invention proposes a new type of personnel dispatching machine and a method for dispatching personnel thereof. Summary of the invention
  • the object of the present invention is to provide a dispatching method for a personnel dispatching machine and an application thereof, which can solve the problem that the prior art is applied to personnel dispatching, so that the service manpower of the closest distance can be instantly reported for the client that proposes the service demand. For dispatch, and can carry out service history and real-time inquiry, which is convenient for dispatching personnel.
  • the present invention discloses a personnel dispatching machine, which mainly includes:
  • microprocessor for executing and controlling various operating procedures
  • a positioning module electrically connected to the microprocessor for instantly detecting and calculating a coordinate ⁇ at a location
  • a communication module electrically connected to the microprocessor, the communication module being connected to a communication network for receiving or transmitting various information;
  • a type of digital signal conversion module electrically connected to the microprocessor and receiving or transmitting various information for analog/digital data conversion
  • a dispatch module electrically coupled to the microprocessor, receiving dispatch information from the communication module and forming a dispatch record
  • a storage module is electrically connected to the microprocessor for storing various information records.
  • the communication module refers to a communication module that realizes communication connection with any communication network of GSM, GPRS, PHS, 3G, WCDMA, CDMA2000 mobile communication network system, WLAN, WIMAX wireless network system and a combination thereof.
  • the analog digital signal conversion module includes a DTMF coding unit and a DTMF decoding unit.
  • the positioning module includes a global positioning system unit for receiving a coordinate signal of a global positioning system satellite to calculate a position coordinate of the personnel dispatching machine.
  • the positioning module includes a telecommunications auxiliary positioning unit for detecting a plurality of base station signals of the communication network to calculate a position coordinate of the personnel dispatching machine.
  • the personnel dispatching machine further includes a display module for displaying various operating procedures and information thereon, and operating the operating procedures and actions by an input module.
  • the personnel dispatching machine further includes a video module for capturing dynamic or static images and sounds.
  • the personnel dispatching machine further includes a wake-up module, which is a wireless radio chip, receives a wireless signal to activate the dispatcher.
  • the personnel dispatching machine further includes a navigation module for positioning and navigation. And a method for dispatching a personnel dispatching machine, characterized in that the method comprises the following steps: a.
  • a dispatching end accepts a dispatching request of a client;
  • the dispatching side sends contact with a number of personnel dispatching human resources to obtain the real-time geographic location of each dispatched manpower terminal;
  • c. Prioritize the dispatch according to the geographical distance between each dispatched manpower and the client; d.
  • the dispatcher dispatches the dispatching demand information to the first priority dispatched personnel in the priority dispatching order;
  • the dispatcher After dispatching the manpower to dispatch the dispatched demand, the dispatcher will send the dispatcher to confirm whether to accept the dispatch request, or if the dispatcher dispatches the manpower to the dispatcher to dispatch the dispatch demand information;
  • the personnel dispatching the manpower station dispatches a transaction machine to form a dispatch record after receiving the dispatch request; and g. updating the dispatch record according to the completion status of the work.
  • the dispatcher is a device that can be carried by the user.
  • the dispatcher can accept the contact of the dispatcher to obtain the instant geographic location of the dispatcher to follow the geography with a client.
  • the location distance is prioritized for dispatch;
  • the dispatcher can reply to confirm the acceptance of the dispatch request after receiving the dispatch demand information;
  • the dispatcher dispatches the dispatcher to automatically generate a dispatch record based on the dispatch demand information after receiving the dispatch request, the dispatch record
  • the work order can be dispatched for an electronic service, and the electronic dispatch work order can be updated according to the work completion status. For example, when the goods are collected, the information such as the pick-up time and the contents of the goods can be recorded. When the goods are delivered to the receiving place, the goods can be recorded. Time and signing information.
  • the analog digital signal conversion module comprises a DTMF coding unit and a DTMF decoding unit, which can convert each digital signal information into a DTMF analog signal transmitted through the communication module, or receive DTMF received by the communication module.
  • the analog signal information is converted into digital signal information for the microprocessor to execute and control various operating procedures.
  • the dispatch records can be stored in the storage module.
  • the dispatcher can contact the staff dispatching machine through the communication module to obtain the dispatch records for immediate enquiry of the completion status of the dispatch work. .
  • the dispatching information can be used to inform the client or the dispatching party through the communication module by voice or newsletter to immediately report the completion status of the dispatching work. .
  • the positioning module includes a global positioning system unit for receiving a coordinate signal of a global positioning system satellite to calculate a position coordinate of the personnel dispatching machine.
  • the positioning module further includes a telecom auxiliary positioning unit for detecting a plurality of base station signals of the communication network, to calculate a position coordinate of the personnel dispatching machine for in-building or satellite positioning. Auxiliary positioning can be performed if the signal is poorly received.
  • the personnel dispatching machine further comprises a wake-up module, wherein the wake-up module is a radio frequency chip, which can receive a wireless signal to start the dispatching transaction machine, so that the dispatching machine is accidentally or maliciously When it is turned off, it can still wake up remotely for emergency rescue.
  • the wake-up module is a radio frequency chip, which can receive a wireless signal to start the dispatching transaction machine, so that the dispatching machine is accidentally or maliciously When it is turned off, it can still wake up remotely for emergency rescue.
  • the personnel dispatching machine further includes a navigation module for scheduling, planning, and positioning navigation according to the dispatching schedule of the dispatching module.
  • the communication module also has a voice communication function for direct contact communication or emergency help.
  • Figure 1 is a schematic view showing the composition of the present invention.
  • FIG. 2 is a schematic diagram of the composition of the positioning module of the present invention.
  • FIG. 3 is a schematic diagram of the composition of the analog digital signal conversion module of the present invention.
  • Figure 4 is a schematic view of the operation of the present invention.
  • FIG. 5 is a schematic diagram of the dispatch process of the present invention. detailed description
  • a personnel dispatching machine of the present invention as shown in FIG. 1 to FIG. 3, the personnel dispatching machine mainly includes:
  • microprocessor 10 for executing and controlling various operating procedures
  • a positioning module 20 is electrically connected to the microprocessor 10 for detecting and calculating the coordinates of the location of the dispatching server; wherein the positioning module 20 includes a global positioning system unit 21 And receiving a coordinate signal of a global positioning system satellite to calculate a position coordinate of the dispatching machine by using a satellite signal;
  • a communication module 30 is electrically connected to the microprocessor 10.
  • the communication module 30 can be connected to a communication network, and the communication module 30 refers to a GSM, GPRS, PHS, 3G, WCDMA, CDMA2000 mobile communication network. System and WLAN, WIMAX wireless network system and other communication networks and their combinations to achieve communication links
  • the communication module can receive or transmit various information through the communication module 30;
  • a analog (digital) digital (digital) signal conversion module 40 is electrically connected to the microprocessor 10,
  • the analog-to-digital signal conversion module 40 includes a DTMF encoding unit 41 and a DTMF decoding unit 42, which can receive various items.
  • the digital signal information is converted into a DTMF analog signal and transmitted through the communication module 30, or the DTMF analog signal information received by the communication module is converted into digital signal information for the microprocessor 10 to perform and control operations. program;
  • a dispatch module 50 is electrically connected to the microprocessor 10, which can receive a dispatch information from the communication module 30 and automatically form a dispatch record;
  • a storage module 60 is electrically connected to the microprocessor 10 for storing various information records.
  • a display module 70 can be a display screen electrically connected to the microprocessor 10 , in order to display various operating procedures and information;
  • An input module 80 is electrically connected to the microprocessor 10, and can be a keyboard, a plurality of function buttons or integrated with the display module 70 to form a touch screen, thereby inputting and operating various operating procedures and actions.
  • a wake-up module 90 is electrically connected to the microprocessor 10. The wake-up module 90 is a radio frequency chip that can receive a wireless signal to activate the personnel dispatching machine.
  • a navigation module 100 is electrically connected to the microprocessor 10 and stores geographic information such as a map for positioning and navigation by the position coordinates of the positioning module 20;
  • An audio and video module 110 is electrically connected to the microprocessor 10, and may include a camera device for capturing images, such as a camera lens, and a recording device for capturing audio, such as a microphone, for capturing The dynamic or static image and audio are captured and stored in the storage module 60.
  • the positioning module 20 further includes a telecommunications auxiliary positioning unit 22 for detecting information such as direction and intensity of a plurality of base station signals in the communication network, and calculating the personnel by using a radio triangle positioning operation method.
  • a method for applying the foregoing personnel dispatching machine for personnel dispatching mainly includes the following steps:
  • a dispatcher accepts a client's dispatch request
  • the dispatching side sends contact with a number of personnel dispatching human resources to obtain the real-time geographic location of each dispatched manpower terminal;
  • C. Prioritize the dispatch according to the geographical distance between each dispatched manpower and the client; d.
  • the dispatcher dispatches the dispatching demand information to the personnel who dispatch the manpower at the highest priority according to the priority dispatching order;
  • the dispatcher After dispatching the manpower to receive the dispatch request, the dispatcher will send the server to the dispatcher to confirm whether Accepting the dispatch request, if otherwise, the dispatcher dispatches the manpower to the dispatcher to send dispatch demand information;
  • the personnel dispatching the manpower station dispatches a transaction machine to form a dispatch record after receiving the dispatch request; and g. updating the dispatch record according to the completion status of the work.
  • the transaction machine needs maintenance personnel to dispatch; the dispatcher can contact the dispatching personnel of the dispatched human resources through the communication network to inquire the instant location of each person, wherein
  • the dispatching terminal can use the communication module to communicate with each personnel dispatching machine through GSM, GPRS, I3 ⁇ 4S, 3G, WCDMA, CDMA2000 mobile communication network system, and any communication network such as WLAN and WIMAX wireless network system.
  • the positioning module 20 can immediately detect the coordinate of the calculated location and transmit it back through the communication module 30. To the dispatching side;
  • the dispatcher After the dispatcher obtains the instantaneous geographic location of each dispatched manpower terminal, the priority order is dispatched according to the geographical distance between each dispatched manpower and the client; the dispatcher dispatches the dispatcher to the person who dispatches the manpower at the highest priority according to the priority dispatch order. Demand information;
  • the dispatching manpower can directly display the dispatching requirements such as the customer name, the address, and the required maintenance service on the display module 70, and the dispatching manpower can be input mode.
  • the communication module 30 sends a confirmation to the dispatching terminal whether to accept the dispatch request, and if otherwise, the dispatcher dispatches the dispatcher to the dispatcher to send dispatch demand information to the dispatcher;
  • the dispatch module 50 After dispatching the manpower to dispatch the transaction machine to confirm the acceptance of the dispatch request, the dispatch module 50 will automatically form a dispatch record according to the dispatch demand information.
  • the dispatch record can be an electronic dispatch work order and stored in the storage module. 60; and the navigation module 100 can arrange a planning route according to the dispatching record schedule stored by the dispatching module 50, and perform positioning and navigation;
  • the dispatching record of the dispatching module 50 can be presented to confirm the maintenance service, and the dispatching record can be updated when the work is completed, and the completion record is signed by the input module 80 in the dispatching record.
  • the dispatching record in the storage module 60 can be returned to the dispatching end to confirm The completion status of each dispatch record; even the dispatching record can be reported directly to the dispatching terminal through the communication module 30 to notify the dispatching end to complete the maintenance work; in addition, if the dispatching manpower is unable to complete the maintenance work due to material damage, shortage, etc. It can also be recorded directly on the dispatch record and returned to the dispatcher through the communication module 30 to apply for parts, materials and to schedule the next maintenance schedule.
  • the analog digital signal conversion module 40 includes a DTMF encoding unit 41 and a DTMF decoding unit 42.
  • the digital signal information can be converted into a DTMF analog signal and transmitted through the communication module 30, or the DTMF analog signal information received by the communication module can be converted into digital signal information for the microprocessor 10 to execute.
  • the invention can control the operation procedures, so that the invention can realize the digital data transmission work by simply using the general voice communication network, and the GSM, GPRS, PHS, 3G, WCDMA can be applied without separately opening the data transmission service.
  • the voice communication of the mobile communication network system such as CDMA2000 performs various information transmission operations. Further, when the external communication function is connected by the communication module 30, the authentication password can be set to prevent malicious intrusion.
  • the DTMF encoding unit 41 and the DTMF decoding unit 42 can add a cryptographic function when converting the signal to prevent others from cracking the intrusion data.
  • the communication module 30 also has a voice communication function for directly contacting the dispatching end, the client for communication, or for emergency assistance.
  • the personnel dispatching machine wake-up module 90 can be The radio frequency chip, when receiving a wireless start signal, can start the dispatcher, so that when the dispatcher is accidentally or maliciously shut down, the remote wakeup can still be started as a search and rescue location.
  • the positioning module 20 can periodically store the measured position coordinates in the storage module 60, so that the dispatching end can query the historical position record of the dispatched manpower for query and emergency assistance. Or check the work schedule.
  • the invention can be applied to the dispatching method of goods delivery, in addition to the general maintenance manpower dispatching, and the function of the delivery control and tracking of the delivery product can be more than that of the foregoing maintenance manpower dispatch;
  • the steps and procedures for confirming the dispatch are the same as those described above, and will not be described here.
  • the pre-delivery dispatching terminal may send a request for inquiry to the dispatched dispatcher through the communication module 30, confirming the immediate location of the dispatched dispatcher and dispatching the schedule to calculate the estimated time of receipt of the goods; and the delivery process of the goods
  • the instant location of the dispatcher and the dispatch schedule can be queried to calculate the current location of the shipment and the expected delivery time; after the delivery of the goods is completed, the dispatch dispatch record of the dispatcher can be queried.
  • the dispatcher can also send the record of the storage module 60 through the communication module 30 while updating the dispatch record.
  • the audio and video module 110 can be utilized even when the goods are delivered. Dynamic or static images and audio are taken and stored in the storage module 60 for later archival verification.
  • the goods can be delivered to the designated delivery office through multiple transshipment procedures, the goods can be dispatched through multiple personnel dispatching machines and the dispatched manpower terminal can be used to ensure the flow of goods and avoid the risk of loss of goods. It also enables the client to track the delivery path and time of the goods in real time or at regular intervals, even if it has been delivered to the designated delivery location and the signing personnel.
  • the personnel dispatching machine of the present invention can store the information such as the dispatching record and the positioning coordinates in the storage module 60 one by one, and can count the number of completions of the settlement work at a time or on the current day, because the dispatching record is electronic.
  • the electronic dispatch work order can be directly downloaded to a computer and directly work to complete the settlement of the number of pieces. It can even perform statistical operations such as travel route records. It does not need to be manually input and calculated as the handwritten dispatch work order, which can greatly reduce the manual calculation. The time required and the possibility of an error.

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Description

人员派遣事务机及其应用的人员派遣方法 技术领域
本发明与人员派遣的装置有关， 更详而言之， 乃特指一种可针对提出服务需 求的客户端， 即时回报最近距离的服务人力以供派遣， 并可进行服务历程及即时 状况査询的人员派遣事务机及其应用的人员派遣方法。 背景技术
习用具有即时定位以及工作派遣功能的装置主要用于计程车派遣，例如中国 台湾第 1258592号专利 「一种计程车营运安全与派遣监控系统的方法」 ， 包含以 下步骤： a.当乘客拟搭乘计程车叫车服务时， 可透过叫车模组叫车服务； b.派遣 中心的客服人员接到叫车服务电话或讯息时，可依据不同讯息管道或乘客告知所 在位置方式， 得知乘客叫车时所在位置； c.利用地理资讯区域划分技术寻找乘客 所在区域或邻近区域的空车； d.考量乘客需求， 利用撮合技术找到适合车辆； e. 利用无线行动通讯数据服务进行询车作业； 以及 f.若该车接受派遣任务， 则该 车辆回报派遣中心并前往服务。
而对于一般服务人力如维修服务或货品收受运送等等的派遣工作，目前所采 取方式大多仍是利用传统手机通讯派遣的联络方式，若将习用计程车派遣的技术 直接应用于人员派遣， 理论上虽可达到派遣人力即时定位的功能， 但却仍存在下 列许多问题：
1.传统计程车所应用的定位装置及无线通讯装置大多得于车上安装一车载 主机， 以供即时定位以及派遣中心联络之用， 其车载主机往往具有一体积， 不便 于人员佩带使用。
2. 传统计程车派遣完成后系利用手机等通讯方式回报客户所派遣的车辆车 牌等资讯以确认派遣车辆， 对于维修服务或货品收受运送等派遣工作， 仅能以制 服或证件等方式辨认， 并另行手工开立服务维修单或货物运送收据， 以避免重要 货物遗失或损坏等责任的厘清。
3.完成派遣后需再次回报为空车状态， 以便于接受下一派遣工作， 而无自动 完成回报或工作纪录査询等功能。
4.再者， 前述习用的即时定位系统大多采取 GPS卫星定位系统， 当其应用于 车辆定位时， 由于车辆大多于上方无阻碍的道路上行驶， 其卫星定位讯号不易因 建筑物阻挡而受干扰， 但以服务人力派遣工作而言， 服务的人力大多时间位于建 筑物内部， 卫星定位讯号容易因建筑物阻挡而受干扰， 造成即时定位回报错误。 综合上开先前技术，习用技术应用于人员派遣的领域时，存有装置携带不便、 无派遣完成纪录、工作进度査询、 自动回报以及卫星定位讯号易受建筑物干扰等 问题。而鉴于解决上述缺点， 本案提出一种新型态的人员派遣事务机及其应用的 人员派遣方法。 发明内容
本发明的目的在于提供一种人员派遣事务机及其应用的人员派遣方法，其能 解决现有技术应用于人员派遣的方面， 从而可针对提出服务需求的客户端， 即时 回报最近距离的服务人力以供派遣， 并可进行服务历程及即时状况査询， 方便进 行人员派遣。
为实现上述目的， 本发明公开了一种人员派遣事务机， 该人员派遣事务机主 要包含有：
一微处理器， 用以执行、 控制各项操作程序；
一定位模组， 电性连接于该微处理器，用以即时侦测及计算出所在位置的座 标値；
一通讯模组， 电性连接于该微处理器， 该通讯模组与一通讯网路连接， 以接 收或传送各项资讯；
一类比数位讯号转换模组， 电性连接于该微处理器，将接收或传送各项资讯 进行类比 /数位资料转换；
一派遣模组， 电性连接于该微处理器， 其自该通讯模组接收派遣资讯， 并形 成派遣纪录； 以及
一储存模组， 电性连接于该微处理器， 其供储存各项资讯纪录之用。
其中， 该通讯模组指与 GSM、 GPRS , PHS、 3G、 WCDMA、 CDMA2000行动通信网 路系统及 WLAN、 WIMAX无线网路系统的其中任一通讯网路及其组合实现通信连结 的通讯模组。
其中， 该类比数位讯号转换模组包含一 DTMF编码单元及一 DTMF解码单元。 其中， 该定位模组包含一全球定位系统单元， 用以接收一全球定位系统卫星 的座标信号， 以计算出该人员派遣事务机的位置座标値。
其中， 该定位模组包含一电信辅助定位单元， 用以侦测该通讯网路的多个基 地台讯号， 以计算出该人员派遣事务机的位置座标値。
其中， 该人员派遣事务机更包含有一显示模组， 以于其上显示各项操作程序 及资讯， 并藉由一输入模组， 以操作各项操作程序及动作。
其中， 该人员派遣事务机更包含有一影音模组， 以撷取动态或静态影像及音 其中， 该人员派遣事务机更包含有一唤醒模组， 该唤醒模组为一无线射频晶 片， 接收一无线讯号， 以启动该人员派遣事务机。
其中， 该人员派遣事务机更包含有一导航模组， 以进行定位导航之用。 以及一种人员派遣事务机的人员派遣方法， 其特征在于包含以下步骤： a.一派遣端接受一客户端的派遣需求；
b.该派遣端与多个派遣人力端的人员派遣事务机联系，以取得各派遣人力端 的即时地理位置；
c.依各派遣人力端与该客户端的地理位置距离排定优先派遣顺序； d.该派遣端依优先派遣顺序向最先优先的派遣人力端的人员派遣事务机发 出派遣需求资讯；
e.该派遣人力端于接收派遣需求后，以该人员派遣事务机向派遣端确认是否 接受派遣需求，若否则该派遣端向下一优先派遣人力端的人员派遣事务机发出派 遣需求资讯；
f.该派遣人力端的人员派遣事务机于接受派遣需求后形成一派遣纪录；以及 g.依工作完成状况更新该派遣纪录。
通过上述结构， 本发明实现以下技术效果：
1、 人员该人员派遣事务机为一可供使用者随身携带的装置， 该人员派遣事 务机可接受一派遣端的联系， 以取得该人员派遣事务机的即时地理位置， 以依照 与一客户端的地理位置距离排定优先派遣顺序；该人员派遣事务机于接收派遣需 求资讯后可回复确认是否接受派遣需求；该人员派遣事务机于接受派遣需求后依 派遣需求资讯自动形成一派遣纪录， 该派遣纪录系可为一电子派遣工作单， 并可 依工作完成状况更新该电子派遣工作单，例如收取货品时可记录取货时间及确认 货品内容等资讯， 货品送达收货处时， 可记录货品送达时间及签收人等资讯。
2、 该类比数位讯号转换模组包含一 DTMF编码单元及一 DTMF解码单元， 其 可将各项数位讯号资讯转化成 DTMF类比讯号经由该通讯模组传输送出， 或将由 该通讯模组接收的 DTMF类比讯号资讯转换为数位讯号资讯， 以供该微处理器用 以执行、 控制各项操作程序。
3、 该等派遣纪录可储存于该储存模组内， 该派遣端可透过该通讯模组与该 人员派遣事务机联系后，以取得该等派遣纪录，以即时査询派遣工作的完成状况。
4、 该人员派遣事务机依工作完成状况更新该派遣纪录时， 可依该派遣资讯 透过该通讯模组以语音或简讯等方式主动通知客户端或派遣端，以即时回报派遣 工作的完成状况。
5、 该等派遣记录及定位座标値等资讯可逐笔储存于该储存模组内， 以方便 结算工作完成件数及行程路线记录等统计作业。 6、 该定位模组包含一全球定位系统单元， 用以接收一全球定位系统卫星的 座标信号， 以计算出该人员派遣事务机的位置座标値。
7、 该定位模组更包含有一电信辅助定位单元， 用以侦测该通讯网路的多个 基地台讯号， 以计算出该人员派遣事务机的位置座标値， 以于建筑物内或卫星定 位讯号接收不良处可进行辅助定位。
8、该人员派遣事务机更包含有一唤醒模组， 该唤醒模组为一无线射频晶片， 其可接收一无线讯号， 以启动该人员派遣事务机， 以于该人员派遣事务机被意外 或恶意关机时， 仍能远端启动唤醒， 以作为紧急救助之用。
9、 该人员派遣事务机更包含有一导航模组， 以依照该派遣模组的派遣纪录 排程安排、 规划路径， 并进行定位导航之用。
10、 该通讯模组亦具有语音通讯功能， 供以直接连络沟通或紧急求助之用。 附图说明
图 1为本发明的组成示意图。
图 2为本发明定位模组的组成示意图。
图 3为本发明类比数位讯号转换模组的组成示意图。
图 4为本发明的动作示意图。
图 5为本发明的派遣流程示意图。 具体实施方式
为便于说明本案于上述发明内容一栏中所表示的中心思想，兹以具体实施例 表达。 实施例中各种不同物件系按适于说明的比例、 尺寸、 变形量或位移量而描 绘， 而非按实际元件的比例予以绘制， 合先叙明。 且以下的说明中， 类似的元件 是以相同的编号来表示。
本发明的一种人员派遣事务机， 如图 1〜图 3图面所示， 该人员派遣事务机 主要包含有：
一微处理器 10， 用以执行、 控制各项操作程序；
一定位模组 20， 电性连接于该微处理器 10， 用以即时侦测及计算出该人员 派遣事务机所在位置的座标値； 其中， 该定位模组 20包含一全球定位系统单元 21， 用以接收一全球定位系统卫星的座标信号， 以利用卫星讯号计算出该人员派 遣事务机的位置座标値；
一通讯模组 30， 电性连接于该微处理器 10， 该通讯模组 30可与一通讯网路 连接， 该通讯模组 30指与 GSM、 GPRS, PHS、 3G、 WCDMA、 CDMA2000行动通信网 路系统及 WLAN、 WIMAX无线网路系统等其中任一通讯网路及其组合实现通信连结 的通讯模组； 该人员派遣事务机可藉由通讯模组 30以接收或传送各项资讯； 一类比（模拟）数位（数字）讯号转换模组 40， 电性连接于该微处理器 10， 可将该人员派遣事务机所接收或欲传送各项资讯进行类比 /数位资料转换；其中， 该类比数位讯号转换模组 40包含一 DTMF编码单元 41及一 DTMF解码单元 42， 其可将各项数位讯号资讯转化成 DTMF类比讯号经由该通讯模组 30传输送出，或 将由该通讯模组接收的 DTMF类比讯号资讯转换为数位讯号资讯， 以供该微处理 器 10用以执行、 控制各项操作程序；
一派遣模组 50， 电性连接于该微处理器 10，其可自该通讯模组 30接收一派 遣资讯， 并自动形成派遣纪录；
一储存模组 60， 电性连接于该微处理器 10，其可供储存各项资讯纪录之用； 一显示模组 70， 其可为一显示荧幕， 电性连接于该微处理器 10， 以于其上 显示各项操作程序及资讯；
一输入模组 80， 电性连接于该微处理器 10， 其可为一键盘、 多个功能按键 或与该显示模组 70整合成一触控式荧幕， 藉以输入操作各项操作程序及动作； 一唤醒模组 90， 电性连接于该微处理器 10， 该唤醒模组 90为一无线射频晶 片， 可接收一无线讯号， 以启动该人员派遣事务机。
一导航模组 100， 电性连接于该微处理器 10， 内储有地图等地理资讯， 以藉 由该定位模组 20的位置座标値进行定位导航之用； 以及
一影音模组 110， 电性连接于该微处理器 10，其可包含一撷取影像用的摄影 装置， 例如一摄影镜头； 以及一撷取音讯用的录音装置， 例如一麦克风， 以撷取 动态或静态影像及音讯撷取， 并将其储存于该储存模组 60内。
再者， 该定位模组 20更包含有一电信辅助定位单元 22， 用以侦测该通讯网 路内的多个基地台讯号方向及强度等资讯， 利用电波三角定位等运算方式， 以计 算出该人员派遣事务机的位置座标値；当该人员派遣事务机位于建筑物内部或卫 星定位讯号接收不良处可进行辅助定位。
以及如图 4及图 5图面所示，一种应用前述人员派遣事务机以进行人员派遣 的方法， 其主要包含以下步骤：
a.一派遣端接受一客户端的派遣需求；
b.该派遣端与多个派遣人力端的人员派遣事务机联系，以取得各派遣人力端 的即时地理位置；
C.依各派遣人力端与该客户端的地理位置距离排定优先派遣顺序； d.该派遣端依优先派遣顺序向最优先派遣人力端的人员派遣事务机发出派 遣需求资讯；
e.该派遣人力端于接收派遣需求后，以该人员派遣事务机向派遣端确认是否 接受派遣需求，若否则该派遣端向下一优先派遣人力端的人员派遣事务机发出派 遣需求资讯；
f.该派遣人力端的人员派遣事务机于接受派遣需求后形成一派遣纪录；以及 g.依工作完成状况更新该派遣纪录。
明了上述本案详细结构后， 以下针对本案的动作原理逐一详细说明： 以服务维修人员派遣为例
当一派遣端接受一客户端的派遣需求， 例如事务机械需要维修人员派遣时； 该派遣端可透过通讯网路与多个派遣人力端的人员派遣事务机联系査询各人员 的即时位置，其中，该派遣端可以利用通讯模组通过 GSM、 GPRS, I¾S、 3G、 WCDMA、 CDMA2000行动通信网路系统及 WLAN、 WIMAX无线网路系统等其中任一通讯网路 及其组合达成与各人员派遣事务机通信的连结；当各人员派遣事务机的通讯模组 30接收到派遣端的即时位置询问要求后， 可将该定位模组 20即时侦测计算出所 在位置的座标値透过该通讯模组 30回传至该派遣端；
该派遣端取得各派遣人力端的即时地理位置后即依各派遣人力端与该客户 端的地理位置距离排定优先派遣顺序；该派遣端依优先派遣顺序向最优先派遣人 力端的人员派遣事务机发出派遣需求资讯；
该派遣人力端透过通讯模组 30接收派遣需求后， 可直接将派遣需求如客户 名称、 地址以及所需维修服务等资讯显示于该显示模组 70上， 该派遣人力端可 藉由输入模组 80输入操作确认后， 由通讯模组 30向派遣端发出确认是否接受派 遣需求，若否则该派遣端向下一优先派遣人力端的人员派遣事务机发出派遣需求 资讯；
该派遣人力端的人员派遣事务机于确认接受派遣需求后， 该派遣模组 50会 依照派遣需求资讯自动形成一派遣纪录， 该派遣纪录可为一电子派遣工作单， 并 将其储存于储存模组 60内；且该导航模组 100可以依照该派遣模组 50所储存的 派遣纪录排程安排规划路径， 并进行定位导航；
当该派遣人力端到达客户端时可出示该派遣模组 50的派遣纪录， 以确认进 行维修服务， 并可于工作完成时更新该派遣纪录， 并藉由输入模组 80于派遣纪 录签收完工记录， 并储存于该储存模组 60内， 以供派遣端透过通讯模组 30向该 人员派遣事务机发出査询请求时， 可将储存模组 60内的派遣纪录回传派遣端， 以确认各派遣纪录的完成状态； 甚至可直接透过通讯模组 30向派遣端回报派遣 纪录， 以通知派遣端完成维修工作； 再者， 若派遣人力端因物料损坏、 短缺等问 题无法完成维修工作时， 亦可直接于派遣纪录上记载， 并透过该通讯模组 30向 派遣端回报以申请零件、 物料以及安排下一维修时程。
该类比数位讯号转换模组 40包含 DTMF编码单元 41及 DTMF解码单元 42， 其可将各项数位讯号资讯转化成 DTMF类比讯号经由该通讯模组 30传输送出，或 将由该通讯模组接收的 DTMF类比讯号资讯转换为数位讯号资讯， 以供该微处理 器 10用以执行、 控制各项操作程序， 如此一来本发明只需利用一般的语音通讯 网路， 即可实现数位资料传输的工作， 不需要另行开通数据传输服务， 即可应用 GSM、 GPRS, PHS、 3G、 WCDMA、 CDMA2000等行动通信网路系统的语音通讯进行各 项资讯传输工作； 再者， 当外部藉由通讯模组 30连结该人员派遣事务机操作功 能时， 除可设定认证密码防止恶意侵入外， 该 DTMF编码单元 41与 DTMF解码单 元 42可于转换讯号时加入密码编列功能， 以防止他人破解侵入取得资料。
其中， 该通讯模组 30亦具有语音通讯功能， 供以直接连络派遣端、 客户端 以进行沟通或遭遇紧急状况求助之用； 再者， 该人员派遣事务机的唤醒模组 90 系可为无线射频晶片， 其于接收到一无线启动讯号时， 可以启动该人员派遣事务 机， 俾以于该人员派遣事务机被意外或恶意关机时， 仍能远端启动唤醒， 以作为 搜救定位之用； 且该定位模组 20可定时将所测得的位置座标値储存于该储存模 组 60内， 俾以供派遣端可査询该派遣人力端的历史位置记录， 以供査询、 紧急 救助或核对工作行程之用。
以货品收送人员派遣为例
本发明除可应用于一般维修人力派遣之外，更可应用于货品收送的人员派遣 方法， 其与前述维修人力派遣相较下更可多出货品收送流程控管与追踪的功能； 其确认接受派遣的步骤与程序与前述方法相同， 于此不再另行赘述； 当该派遣人 力端到达客户端所指定的收货地点时， 可出示该派遣模组 50的派遣纪录， 收取 货品时可藉由该输入模组 80登记取货时间及确认货品内容等资讯， 并由客户签 名或以拍照等其他记录方式登记取货资讯， 并将该派遣模组 50的派遣纪录更新 后储存至该储存模组 60内， 再进行货品运送的流程； 当货品送达指定送货地点 后，由客户藉由输入模组 80签收并更新该派遣纪录，以储存于该储存模组 60内。
运送前派遣端可透过通讯模组 30向该人员派遣事务机发出査询请求， 确认 该人员派遣事务机的即时位置以及派遣记录排程， 以计算出预计收取货品的时 间；而货品运送过程中，可査询该人员派遣事务机的即时位置以及派遣记录排程， 以计算出货品目前所在处以及预计送达的时间； 货品运送完成后， 可査询该人员 派遣事务机的完成派遣记录， 以向客户端回报货品送达时间、 签收记录等资讯； 再者， 该人员派遣事务机亦可于更新派遣纪录的同时， 透过该通讯模组 30 将储存模组 60内的派遣纪录， 以语音或简讯等方式主动通知派遣端或客户端， 以确认各派遣纪录的完成状态； 例如即时回报何时已收取货品进行运送、货品内 容数量、 货品已于何时送达指定送货地点、 由何人签收等记录， 以使派遣端或客 户端能掌握各阶段的完成状况。甚至于货品收送的同时可利用该影音模组 110撷 取动态或静态影像及音讯， 并将其储存于该储存模组 60内， 以作为日后存档査 证之用。
若货品经由多个转运收送过程才能送达指定送货处，亦可经由多个的人员派 遣事务机登记货品流向， 以及交接的派遣人力端， 以确实掌握物品流向， 避免货 品遗失的风险， 亦可使客户端能即时或定时追踪货品的运送路径与时间， 甚至是 否已送达指定送货地点以及签收人员等资讯。
且本发明的人员派遣事务机可将该等派遣记录及定位座标値等资讯逐笔储 存于该储存模组 60内， 可定时或当日统计结算工作完成件数， 由于该派遣记录 系为电子化的电子派遣工作单，可直接下载至一电脑后直接进行工作完成件数结 算， 甚至可进行行程路线记录等统计作业， 不需如同习用手写派遣工作单得逐笔 手动输入计算， 可大幅减少人工计算所需时间及发生错误的可能性。
虽然本案是以数个最佳实施例做说明，但精于此技艺者能在不脱离本案精神 与范畴下做各种不同形式的改变。 以上所举实施例仅用以说明本案而已， 非用以 限制本案的范围。举凡不违本案精神所从事的种种修改或变化， 倶属本案申请专 利范围。

Claims

权 利 要 求 书
1.一种人员派遣事务机， 该人员派遣事务机主要包含有：
一微处理器， 用以执行、 控制各项操作程序；
一定位模组， 电性连接于该微处理器，用以即时侦测及计算出所在位置的座 标値；
一通讯模组， 电性连接于该微处理器， 该通讯模组与一通讯网路连接， 以接 收或传送各项资讯；
一类比数位讯号转换模组， 电性连接于该微处理器，将接收或传送各项资讯 进行类比 /数位资料转换；
一派遣模组， 电性连接于该微处理器， 其自该通讯模组接收派遣资讯， 并形 成派遣纪录； 以及
一储存模组， 电性连接于该微处理器， 其供储存各项资讯纪录之用。
2.如权利要求 1所述的人员派遣事务机， 其特征在于， 该通讯模组指与 GSM、 GPRS, PHS、 3G、 WCDMA、 CDMA2000行动通信网路系统及 WLAN、 WIMAX无线网路系 统的其中任一通讯网路及其组合实现通信连结的通讯模组。
3.如权利要求 1所述的人员派遣事务机， 其特征在于， 该类比数位讯号转换 模组包含一 DTMF编码单元及一 DTMF解码单元。
4.如权利要求 1所述的人员派遣事务机， 其特征在于， 该定位模组包含一全 球定位系统单元， 用以接收一全球定位系统卫星的座标信号， 以计算出该人员派 遣事务机的位置座标値。
5.如权利要求 1所述的人员派遣事务机， 其特征在于， 该定位模组包含一电 信辅助定位单元， 用以侦测该通讯网路的多个基地台讯号， 以计算出该人员派遣 事务机的位置座标値。
6.如权利要求 1所述的人员派遣事务机， 其特征在于， 该人员派遣事务机更 包含有一显示模组， 以于其上显示各项操作程序及资讯， 并藉由一输入模组， 以 操作各项操作程序及动作。
7.如权利要求 1所述的人员派遣事务机， 其特征在于， 该人员派遣事务机更 包含有一影音模组， 以撷取动态或静态影像及音讯。
8.如权利要求 1所述的人员派遣事务机， 其特征在于， 该人员派遣事务机更 包含有一唤醒模组， 该唤醒模组为一无线射频晶片， 接收一无线讯号， 以启动该 人员派遣事务机。
9.如权利要求 1所述的人员派遣事务机， 其特征在于， 该人员派遣事务机更 包含有一导航模组， 以进行定位导航之用。
10.一种应用如权利要求 1所述人员派遣事务机的人员派遣方法，其特征在于 包含以下步骤：
a.一派遣端接受一客户端的派遣需求；
b.该派遣端与多个派遣人力端的人员派遣事务机联系，以取得各派遣人力端 的即时地理位置；
c.依各派遣人力端与该客户端的地理位置距离排定优先派遣顺序； d.该派遣端依优先派遣顺序向最先优先的派遣人力端的人员派遣事务机发 出派遣需求资讯；
e.该派遣人力端于接收派遣需求后，以该人员派遣事务机向派遣端确认是否 接受派遣需求，若否则该派遣端向下一优先派遣人力端的人员派遣事务机发出派 遣需求资讯；
f.该派遣人力端的人员派遣事务机于接受派遣需求后形成一派遣纪录；以及 g.依工作完成状况更新该派遣纪录。
PCT/CN2010/074908 2010-07-02 2010-07-02 人员派遣事务机及其应用的人员派遣方法 WO2012000202A1 (zh)

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WO2014060432A1 (en) 2012-10-16 2014-04-24 Almirall, S.A. Pyrrolotriazinone derivatives as pi3k inhibitors
TWI789609B (zh) * 2020-07-23 2023-01-11 新加坡商Ｕｅｍｓ私人有限公司 傳送服務管理系統

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CN1327924A (zh) * 2000-06-08 2001-12-26 李正舜 卫星安全计程车载客系统
CN101562887A (zh) * 2000-09-27 2009-10-21 爱科来株式会社 派遣支援系统、管理装置及终端装置
US20090048890A1 (en) * 2007-08-16 2009-02-19 Burgh Stuart G Delivery Management System for Quick Service Restaurants

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2014060432A1 (en) 2012-10-16 2014-04-24 Almirall, S.A. Pyrrolotriazinone derivatives as pi3k inhibitors
TWI789609B (zh) * 2020-07-23 2023-01-11 新加坡商Ｕｅｍｓ私人有限公司 傳送服務管理系統

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