WO2009056033A1 - Procédé et serveur de traitement de requête de communication entre terminaux - Google Patents

Procédé et serveur de traitement de requête de communication entre terminaux Download PDF

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Publication number
WO2009056033A1
WO2009056033A1 PCT/CN2008/072767 CN2008072767W WO2009056033A1 WO 2009056033 A1 WO2009056033 A1 WO 2009056033A1 CN 2008072767 W CN2008072767 W CN 2008072767W WO 2009056033 A1 WO2009056033 A1 WO 2009056033A1
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WO
WIPO (PCT)
Prior art keywords
terminal
proxy
communication
communication request
proxy module
Prior art date
Application number
PCT/CN2008/072767
Other languages
English (en)
Chinese (zh)
Inventor
Shansong Huang
Zhuyan Zou
Original Assignee
Huawei Technologies Co., Ltd.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Huawei Technologies Co., Ltd. filed Critical Huawei Technologies Co., Ltd.
Publication of WO2009056033A1 publication Critical patent/WO2009056033A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42348—Location-based services which utilize the location information of a target
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber

Definitions

  • the present invention relates to the field of communications technologies, and in particular, to a method and a server for processing a communication request between terminals. Background technique
  • the smart terminal can provide basic voice call functions and provide functions such as video interaction, text chat, and data transmission.
  • the smart terminal includes a smart phone, a SIP (Session Initiation Protocol) telephone, and a softphone running on a personal computer (PC, Personal Computer).
  • SIP Session Initiation Protocol
  • the smart terminal 8, the smart terminal B, and the smart terminal C negotiate communication capabilities through the communication server, and finally communicate using the communication capabilities supported by the communication parties.
  • the user can fully satisfy various real-time and non-real-time communication needs.
  • intelligent terminals can understand each other's status, such as online, online, busy, and away.
  • the intelligent terminals can also negotiate and determine interaction modes and capabilities, such as support for video, text, and email. And codec capabilities such as voice/video.
  • the user will partially or completely lose the ability to interact with other users, for example: 1) The called party cannot use the smart terminal, for example, the called party The party cannot connect to the communication server or is not online; 2) The called party is using the smart terminal to communicate with other people and cannot handle new communication requests; 3) The party in the call can only use voice communication, and the other communication The party needs to provide video or file sharing, etc.; 4) The communicating party can only communicate by mail, while the other parties of the communication use voice communication.
  • a user who is completely incapable of interacting with other users is often referred to as an offline user, and a user who can interact with other users but whose terminal capabilities are not sufficient is called a restricted user.
  • FIG. 2 is a schematic diagram of a voice mailbox networking in the prior art.
  • the switch After receiving a call request to user B, the switch queries whether user B sets a voice mailbox, and when user B sets an unconditional voice mailbox, or fails to connect. When the voice mailbox is set, the switch forwards the call to the voice mailbox service.
  • the voice mail server saves the content of the calling message on the storage server, and converts the message content and other communication information into a mail format and saves it to the mail server.
  • User B can obtain the mail message from the mail server through the web browser or the mail client B. Message content and other communication information.
  • the method for implementing the voice mailbox provided by the prior art is described below with reference to FIG. 2, where the server interacts with the switch through Time Division Multiplex and Multiplexer (TDM), and then records the message. Forwarding the mail, the method flow of the prior art is as shown in FIG. 3, and specifically includes the following steps:
  • Step 301 The switch receives a call request to user B, and the request may be from an external public switched telephone network (PSTN) or an IP network, or may be under the same switch (for example, user A).
  • PSTN public switched telephone network
  • IP network IP network
  • Step 302 The switch queries the status of the user B, and determines whether the user B sets the unconditional voice mailbox. If yes, go to step 304, otherwise go to step 303.
  • Step 303 The switch makes a call to the user B. If the network is busy, the long-term call should not be connected, and then the status of the user B is checked, and it is determined whether the user B has the corresponding voice mailbox service if the user B cannot be connected. If yes, go to step 304, otherwise end the process.
  • Step 304 The switch transfers the call to the voice mailbox server.
  • Step 305 The voice mailbox server connects the call, and the caller message is guided by an interactive voice response (IVR, Interactive Voice Response), and the message content is saved on the storage server. After the user completes the message, the call ends.
  • IVR Interactive Voice Response
  • Step 306 The voice mailbox server converts the content of the message and other communication information into a mail format, and sends the message to the mailbox set by the user B.
  • Step 307 User B can obtain the content and related information of the message by calling a voice mailbox; or accessing the mail through a web browser or a mail client to obtain the content and related information of the message.
  • the voice mailbox server can guide the calling message, and convert the voice message content into a mail format and send it to the mailbox set for the called party, so that the called party is The offline communication user or the restricted user can still process the complete communication content.
  • the prior art can only replace or supplement the user's voice service interaction through voice mailbox, when through text, video, data sharing, file transfer, and the like. Offline users or restricted users cannot interact when interacting Handle complete communication content through voicemail.
  • a technical problem to be solved by embodiments of the present invention is to provide a method for processing a communication request between terminals, which enables an offline user or a limited user to process a complete communication content when the communication parties have different communication capabilities.
  • a technical problem to be solved by embodiments of the present invention is to provide a server capable of causing an offline user or a restricted user to process a complete communication content when the communication parties have different communication capabilities.
  • an embodiment of the present invention provides a method for processing a communication request between terminals, including:
  • the communication request is used to call the second terminal; generating a proxy command for the second terminal, and selecting, according to the proxy command, a type of the communication request from a plurality of proxy modules of different communication capabilities Matching the proxy module and establishing a connection between the selected proxy module and the first terminal to cause the selected proxy module to process the communication request from the first terminal in place of the second terminal.
  • the embodiment of the invention also provides a server, including:
  • a receiving unit configured to receive a communication request sent by the first terminal to the second terminal
  • a proxy device configured to generate a proxy command for the second terminal, and select a proxy module according to the proxy command, so that the selected proxy module processes the communication request from the first terminal in place of the second terminal.
  • the embodiment of the present invention after receiving the communication request sent by the first terminal to the second terminal, the embodiment of the present invention generates a proxy command for the second terminal, and selects the proxy module according to the proxy command, so that the The proxy module replaces the second terminal to process the communication request from the first terminal, so that the present invention can make the offline when the communication user uses text, video, data sharing, file transfer and the like to interact with the offline user or the limited user.
  • the user or the restricted user handles the complete communication content.
  • FIG. 1 is a schematic diagram of communication between a prior art intelligent terminal and a communication server
  • FIG. 2 is a schematic diagram of a voice mailbox networking in the prior art
  • FIG. 3 is a flow chart of a method for implementing a voice mailbox of the prior art
  • 4 is a flowchart of a method for processing a communication request between terminals according to an embodiment of the present invention
  • 5 is a flowchart of a method for processing a communication request between terminals according to Embodiment 2 of the present invention
  • FIG. 6 is a flowchart of a method for processing a communication request between terminals according to Embodiment 3 of the present invention.
  • Figure ⁇ is a flowchart of a method for processing a communication request between terminals according to Embodiment 4 of the present invention.
  • FIG. 8 is a schematic diagram of a server according to an embodiment of the present invention.
  • FIG. 9 is a schematic structural diagram of a proxy module in an integrated proxy unit according to an embodiment of the present invention.
  • the embodiment of the present invention provides a method for processing a communication request between terminals, the method comprising:
  • Generating a proxy command for the second terminal selecting, according to the proxy command, a proxy module that matches the communication request type from a plurality of proxy modules of different communication capabilities, and establishing a connection between the selected proxy module and the first terminal, The communication request from the first terminal is processed by the selected proxy module in place of the second terminal.
  • the method further includes: analyzing the type of the communication request, and carrying the type by the proxy command.
  • the method further includes: determining whether the second terminal can process the communication request from the first terminal, and executing the second request when the second terminal cannot process the communication request The step of the terminal generating a proxy command.
  • the step of selecting an agent module matching the type of the communication request according to the proxy command comprises: obtaining a type of the communication request from the proxy command; selecting an agent matching a type of the communication request Module.
  • the method further includes: receiving the current communication content sent by the selected proxy module;
  • Embodiment 1 A method for processing a communication request between terminals, wherein the called party is not online, that is, an offline user.
  • the method flow of this embodiment is as shown in FIG. 4, and specifically includes the following steps: Step 401: Receiving a communication request message sent by the calling party to the called party, the message including the called party
  • the identification, name, etc. can occur during communication establishment, communication, and communication end.
  • Step 402 Since the called party is not online, it is required to generate a proxy command for the called party, where the proxy command includes the type of the communication request.
  • Step 403 Send the proxy command.
  • Step 404 Select, according to the proxy command, a proxy module A that matches the communication request type from a plurality of proxy modules of different communication capabilities, and the proxy module A has various communication contents with the calling party during operation.
  • the ability to interact for example, IVR guidance, message recording and transmission, file reception and transmission, and other interactive capabilities.
  • Step 405 Send a communication request message of the calling party to the proxy module A.
  • Step 406 The calling party and the proxy module A perform signaling interaction and media stream transmission.
  • Step 407 During the communication process, the proxy module A will complete the communication content (such as text, voice, video, file, etc.) and various types of interaction information in the communication process (such as the receiving time of the text, the start time and the end time of the file transmission, etc.) ) for storage or forwarding.
  • the communication content such as text, voice, video, file, etc.
  • various types of interaction information in the communication process such as the receiving time of the text, the start time and the end time of the file transmission, etc.
  • Step 408 After the calling party completes the communication, the sending end communication request message ends the current communication.
  • Step 409 End the communication request to the proxy module.
  • Step 410 The proxy module A processes the current communication content, for example, saves all the content of the current communication, or converts the current communication content into information matching the communication capability of the called party, and then forwards the information to the called terminal, or All content of this communication is forwarded to the specified mailbox, or all contents of this communication on the server are deleted.
  • the proxy module A is disconnected from the calling party after processing the communication content.
  • Step 411 Delete the proxy module A, and release the resources occupied by the proxy module A.
  • Embodiment 2 A method for processing a communication request between terminals, wherein the called party has limited online but limited terminal capabilities, only supports voice, and does not support text and video, that is, limited users.
  • the process of this embodiment is shown in FIG. 5, and specifically includes the following steps:
  • Step 501 Receive a communication request message sent by the calling party to the called party, where the request may be sent during a communication establishment, a communication period, and a communication end stage, where the communication request message includes a requirement for video and text capabilities, a called party identifier, and Name and so on.
  • Step 502 Generate a proxy command for the called party because the called party does not support video and text information, where the proxy command includes a type of the communication request.
  • Step 503 Send the proxy command.
  • Step 504 Select, according to the proxy command, a proxy module A that matches the communication request type from a plurality of proxy modules of different communication capabilities, and the proxy module A has various communication contents with the calling party during operation.
  • the ability to interact for example, IVR guidance, message recording and transmission, file reception and transmission, and other interactive capabilities.
  • Step 505 Send a communication request message from the calling party to the proxy module A.
  • Step 506 The proxy module A sends a communication request message to the called party.
  • Step 507 Perform signaling interaction and media stream transmission between the proxy module A and the called party.
  • Step 508 The calling party and the proxy module A perform signaling interaction and media stream transmission.
  • Step 509 During the communication process, the proxy module A stores or forwards the communication content and various types of interaction information in the communication process.
  • Step 510 After the calling party completes the communication, the sending end communication request is sent to the proxy module A to end the communication.
  • Step 51 The proxy module A issues a communication request to the called party.
  • Step 512 The proxy module A processes the content of the communication, and processes the disconnection of the communication content and the connection of the calling party.
  • Step 513 Delete the proxy module A, and release the resources occupied by the proxy module A.
  • the third embodiment is a method for processing a communication request between terminals.
  • the calling party is a mail user
  • the called party is online, but does not support the mail service.
  • the method flow of this embodiment is shown in FIG. 6, and specifically includes the following steps:
  • Step 601 Receive an email sent by the calling party to the called party, and save the email.
  • Step 602 Generate a proxy command for the called party because the called party does not support the mail service, where the proxy command includes a type of the communication request.
  • Step 603 Send the proxy command.
  • Step 604 Select, according to the proxy command, a proxy module A that matches the communication request type from a plurality of proxy modules of different communication capabilities, and the proxy module A has various communication contents with the calling party during operation.
  • the ability to interact for example, IVR guidance, message recording and transmission, file reception and transmission, and other interactive capabilities.
  • Step 605 The proxy module AJ sends a communication request to the called party.
  • Step 606 Send a communication request to the called party.
  • Step 607 The proxy module A obtains the mail sent by the calling party to the called party, and converts the content of the mail into content that the called party can process, for example, sending the file in the attached file, playing the mail body, text attachment, and voice. Attachments, etc.
  • Step 608 Perform signaling interaction and media stream transmission between the proxy module A and the called party.
  • Step 609 During the communication process, the proxy module A stores or forwards the communication content and various types of interaction information in the communication process.
  • Step 610 After the proxy module A processes the communication content, the end communication request is sent.
  • Step 611 Send an end communication request to the called party.
  • Step 612 If the user selects a reply email to the calling party, the email is sent to the calling party, and the content of the email is the communication content replied by the called party stored by the proxy module A.
  • Step 613 The proxy module A processes the content of the communication, and disconnects after the processing.
  • Step 614 Delete the proxy module A, and release the resources occupied by the proxy module A.
  • the fourth embodiment is a method for processing a communication request between terminals.
  • the caller and the called party in this embodiment are both restricted users.
  • the process of this embodiment is as shown in FIG. 7, and specifically includes the following steps: Step 701: Receive a communication request message sent by the calling party to the called party, where the calling party only supports voice and video, and the called party supports voice and text.
  • Step 702 Generate a proxy command A for the called party because the called party does not have the video capability, where the proxy command includes the type of the communication request.
  • Step 703 Send the proxy command.
  • Step 704 Select, according to the proxy command, a proxy module A that matches the communication request type from a plurality of proxy modules of different communication capabilities, and the proxy module A has various communication contents with the calling party during operation.
  • the ability to interact for example, IVR guidance, message recording and transmission, file reception and transmission, and other interactive capabilities.
  • Step 705 The calling party does not have the text capability, and generates a proxy command for the calling party.
  • Step 706 Send a proxy command B.
  • Step 707 Select, according to the proxy command, a proxy module B that matches the communication request type from a plurality of proxy modules of different communication capabilities, and the proxy module B has various communication contents with the called party during operation.
  • Step 708 Send a communication request from the calling party to the proxy module B.
  • Step 709 The proxy module B sends a communication request to the proxy module A.
  • Step 710 The proxy module A sends a communication request to the called party.
  • Step 711 The calling party and the proxy module B perform signaling interaction and media stream transmission.
  • Step 712 The proxy module B performs a signaling interaction and a media stream transmission with the proxy module A.
  • Step 713 The proxy module A and the called party perform signaling interaction and media streaming.
  • Step 714 The proxy module B is responsible for forwarding the voice communication content and the video communication content between the calling party and the agent module A, and storing and forwarding various types of interaction information in the communication process to the storage unit for storage or forwarding.
  • Step 715 The proxy module A is responsible for forwarding the voice communication content, the text communication content between the proxy module B and the called party, and storing various types of interaction information in the communication process to the storage unit for storage or forwarding.
  • Step 716 After the calling party completes the communication, it sends an end communication request to the proxy module B, and ends the communication.
  • Step 717 The proxy module B sends an end communication request to the proxy module A, and ends the communication.
  • Step 719 The agent module B processes the content of the communication, and then disconnects.
  • Step 720 The proxy module A processes the current communication content according to the configuration information of the called party, and then disconnects the connection.
  • Step 721 Delete the proxy module B and the proxy module A, and release the related resources occupied by the proxy module B and the proxy module A.
  • the storage medium may be a ROM, a RAM, a magnetic disk or an optical disk, or the like.
  • Embodiment 5 A server, referring to FIG. 8, the server includes:
  • the receiving unit 801 is configured to receive a communication request sent by the first terminal to the second terminal.
  • a proxy device 802 configured to provide a plurality of proxy modules of different communication capabilities, and generate proxy commands for the second terminal, and select, according to the proxy commands, from the proxy modules of the plurality of different communication capabilities to match the communication request type And a proxy module, and establishing a connection between the proxy module and the first terminal, so that the proxy module processes the communication request from the first terminal in place of the second terminal.
  • the proxy device 802 includes:
  • the generating unit 803 is configured to generate a proxy command for the second terminal.
  • the integration agent unit 804 includes a plurality of agent modules of different communication capabilities, and the agent modules are used to process communication requests of specific communication capabilities, and the specific communication capabilities may be IVR guidance, message recording and transmission, file receiving and sending. And other types of communication capabilities.
  • the matching unit 805 is configured to select, according to the proxy command, a proxy module that matches the communication request type from the integration proxy unit 804, and establish a connection between the selected proxy module and the first terminal, the selected proxy The module processes the communication request from the first terminal in place of the second terminal.
  • the converting unit 806 is configured to receive the current communication content sent by the selected proxy module in the integration proxy unit 804, and convert the current communication content into information that matches the communication capability of the second terminal, and send the information to the second terminal. .
  • FIG. 9 is a schematic structural diagram of a proxy module in an integrated proxy unit.
  • the proxy module includes: a receiving request unit 901, configured to receive the communication request.
  • the interaction unit 902 is configured to perform information interaction after establishing a connection with the first terminal according to the communication request, or perform a connection with the second terminal according to the communication request, and perform, for the first terminal and the second terminal, Information transfer.
  • the proxy device when the second terminal is capable of processing the content of the communication, the proxy device does not need to convert the communication content, and the proxy device may include:
  • the storage unit 807 is configured to receive the current communication content sent by the selected proxy module in the integration proxy unit 804, and save the communication content for the second terminal to query.
  • the embodiment of the present invention after receiving the communication request sent by the first terminal to the second terminal, the embodiment of the present invention generates a proxy command for the second terminal, and performs multiple different communication technologies according to the proxy command. Selecting a proxy module matching the communication request type, and establishing a connection between the proxy module and the first terminal, so that the proxy module processes the communication request from the first terminal instead of the second terminal, such that When the second terminal is an offline user or a limited user, information interaction with the first terminal can be performed, so that the complete communication content can be processed.

Abstract

L'invention porte sur un procédé et un serveur de traitement de requête de communication entre terminaux, le procédé comprenant : la réception d'une requête de communication pour appeler le second terminal provenant du premier terminal, la génération d'une instruction d'agent pour le second terminal, la sélection d'un module d'agent selon l'instruction d'agent, de sorte que le module d'agent qui est sélectionné remplace le second terminal pour traiter la requête de communication provenant du premier terminal. Lorsque l'utilisateur communique avec un utilisateur hors ligne ou un utilisateur en ligne limité par transmission de mots, de vidéo, de données partagées ou de fichiers, l'invention peut assurer que l'utilisateur hors ligne et l'utilisateur limité traitent tous les deux le contenu de communication entier.
PCT/CN2008/072767 2007-10-25 2008-10-21 Procédé et serveur de traitement de requête de communication entre terminaux WO2009056033A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN200710165419.2 2007-10-25
CN2007101654192A CN101420488B (zh) 2007-10-25 2007-10-25 处理终端间通信请求的方法、服务器

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WO2009056033A1 true WO2009056033A1 (fr) 2009-05-07

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WO (1) WO2009056033A1 (fr)

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CN102904882B (zh) * 2012-09-24 2018-08-10 南京中兴新软件有限责任公司 随机呼叫的转发方法及装置
CN103716344A (zh) * 2012-09-29 2014-04-09 华为技术有限公司 代理关系的处理方法及系统、代理服务器、终端设备

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CN101420488B (zh) 2011-09-14

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