WO2008059517A2 - Système d'informations vocales de connaissance intelligente pour stocker et extraire des données de « voix de connaissance » par l'intermédiaire de multiples canaux de communication - Google Patents

Système d'informations vocales de connaissance intelligente pour stocker et extraire des données de « voix de connaissance » par l'intermédiaire de multiples canaux de communication Download PDF

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Publication number
WO2008059517A2
WO2008059517A2 PCT/IN2007/000370 IN2007000370W WO2008059517A2 WO 2008059517 A2 WO2008059517 A2 WO 2008059517A2 IN 2007000370 W IN2007000370 W IN 2007000370W WO 2008059517 A2 WO2008059517 A2 WO 2008059517A2
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WO
WIPO (PCT)
Prior art keywords
voice
knowledge
information
data
voice data
Prior art date
Application number
PCT/IN2007/000370
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English (en)
Other versions
WO2008059517A3 (fr
Inventor
Anuj Gupta
Original Assignee
Anuj Gupta
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Anuj Gupta filed Critical Anuj Gupta
Publication of WO2008059517A2 publication Critical patent/WO2008059517A2/fr
Publication of WO2008059517A3 publication Critical patent/WO2008059517A3/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53333—Message receiving aspects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion

Definitions

  • a smart Knowledge Voice information system for storing and retrieving ⁇ Knowledge voice' data through multiple communication channels.
  • the current invention is a combination of systems & software. It is an improvement or> current IVR, Speech Recognition, Search Algorithms and many communication channels available. It provides a method and implementation of 'smartly' saving the information data through multiple information channels (Telephone, VOIP, Web, Email and SMS/MMS) and retrieving the data through any of the mentioned communication channels.
  • Knowledge management is the name given to the set of systematic and disciplined actions that an organization can take to obtain the greatest value from the knowledge available to it, "Knowledge" in this context includes both the experience and understanding of the people in the organization and the information artifacts, such as documents and reports, available within the organization and in the world outside. Effective knowledge management typically requires an appropriate combination of organizational, social, and managerial initiatives along with, in many cases, deployment of appropriate technology. It is the technology and its applicability that is the focus of this paper.
  • Patent application no. US2005265524 describes a system and method for communicating using a telecommunications device which includes automatic speech recognition (ASR) system.
  • ASR automatic speech recognition
  • the ASR system which is capable of recognizing at least one prestored command from a voice input to the telecommunication device is activated.
  • the ASR system compares the voice input to the at least one prestored command. When at least a first portion of the voice input matches the prestored command, the ASR system reviews a second portion of the voice input to determine a parameter value.
  • a tone system generates a tone frequency corresponding to the parameter value.
  • Patent application number US2006105805 describes a wireless communications system providing interactive voice response.
  • the system is menu-driven, and can accept information and requests from customers. In response to one type of request, the system can provide the customer with information regarding one or more previous transactions.
  • the system also includes provisions that permit customers to retrieve multiple previous transactions.
  • Patent application number US2005129197 discloses a personal Interactive Voice Response (IVR) system that includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the personal IVR service node information.
  • the plurality of personal IVR service node clients has a client-server relationship with the plurality of IVR servers.
  • the personal IVR system further includes facilities for managing transmission of the personal IVR service node information using a Voice over Internet Protocol (VOIP) technology.
  • VOIP Voice over Internet Protocol
  • Patent application number JP2006059262 talks about web and telephony interface.
  • PROBLEM TO BE SOLVED To provide a telephone Web linkage device enabling easy user registration.
  • This device comprises a storage part 106 storing a correspondence between Web user codes and telephone user codes; a Web user code acceptance part 101 accepting a Web user code from a Web terminal; a same user detection part 103 giving a registration instruction when the accepted Web user code is not present in the storage part 106; a temporary code generation part 108 generating a temporary code; a corresponding part
  • Patent application number US2006117086 describes a web programmable telephone and a method for operating a web programmable telephone.
  • a voice module of a wireless household telephone is controlled by an internal web module that can retrieve and execute data operations from a remote portal or server thus adding data functionality to the conventional functions of a telephone.
  • the programmable web module controls all functionality of the web programmable telephone so that every function of the telephone can be programmed and customized by a user.
  • Patent application number US2006041433 shows Exemplary embodiments include a method, system, and storage medium for implementing voice-initiated computer functions.
  • the method includes translating a voice command into a machine- readable format.
  • the voice command requests implementation of a function.
  • the method also includes executing the function requested in the voice command, and acknowledging whether the function was successfully completed.
  • Patent application number WO2006004845 explains a voice messaging system comprising of a common message store, a local data store located remotely from the common message store, and a media server.
  • the media server is operable to receive a call directed to a number serviced by the media server, prompt the user for a voice message, direct the voice message to the local data store for temporary storage, notify the common message store that the voice message is present in the local data store, respond to a request to transfer the voice message to the common message store, and direct the local data store to erase the message upon receipt of a communication from the common message store that the voice message was successfully saved.
  • Another object of the present invention is directed towards speech recognition through local numbers across the world in the 'knowledge voice' database. Users not having the access to computers or mobile phones can directly access the information through speech recognition using telephone. It is further ideal for blind people; the system will provide them with information related to various subjects and events.
  • Yet another object of the present invention is directed to provide a facility to create or update dynamic voice content for websites through telephone.
  • a user should be able to insert or update the voice files on the websites using telephone by calling a telephone number.
  • Yet another object of the present invention is to provide for scientific, health, corporate, government, cultural, regional, event-based, activity-based information channels which will provide users with filtered information retrieval from Telephone, Web, Email, SMS or MMS.
  • Yet another object of the present invention is directed to provide for Knowledge Management system for organizations and corporate.
  • Present text based reporting and documentation - systems are time consuming resulting in bare minimum knowledge transfer.
  • Organizations & corporate can store relevant information and reports in voice format to facilitate better knowledge transfer.
  • Yet another object of the present invention is to provide text based information available in voice format. Interpretation of written text can vary from person to person and can therefore change the meaning of the subject hence providing the information in voice format is much more beneficial. Further human expressions can be attached to voice rather than text data. The faculties of hearing enable faster understanding than reading. Yet another object of the present invention to provide tele-sites (Telephone keypad based site accessible over a telephone number with or without use of access code) to corporate and government departments to educate people and inform them with regularly updated dynamic voice content.
  • Tele-sites Telephone keypad based site accessible over a telephone number with or without use of access code
  • Yet another object of the present invention is to provide text based information available in voice format.
  • Interpretation of written text can vary from person to person and can therefore change the meaning of the subject hence providing the information in voice format is much more beneficial.
  • Further human expressions can be attached to voice rather than text data. The faculties of hearing enable faster understanding than reading.
  • Yet another object of the present invention is to provide a centralized user based voice storage system. This storage will further enable user to leave voice message over telephone, web, email attachment, mms for another user sitting in different geography to be accessed by mentioned storage sources.
  • Yet another object of the present invention is to provide users with storage of voice 1 data (meeting minutes, dictations, personal experiences etc) that can be retrieved by them through web, telephone, email or mms.
  • Knowledge voice acts like a library in that it provides a repository for voice information various subjects, but it also tries to make available to the user as a whole the knowledge that is received from various channels. This knowledge may be the most valuable of all because it is put in context and it is frequently more extensive and up-to-date and, therefore, more useful for decision-making. In short, knowledge voice helps ensure that the right information gets to the right people at the right time to make the right decisions.
  • the present invention provides a smart knowledge information system to store and retrieve voice data through Telephone, VOIP, Web, Email and SMS/MMS comprising:
  • a computer hardware consisting of operating system to allocate hardware resources to various applications running on computer hardware.
  • a knowledge voice information system comprising of:
  • the knowledge voice information system ' comprises:
  • g means for retrieving voice data from telephone lines, VOIP, web, emails and mms, ;
  • h means for storage of above mentioned data in a way so that it can be easily reviewed and searched and further filtering the data on the basis of relevance and importance.
  • the knowledge voice information system comprises:
  • k means for connecting telephone lines to computer and send and receive data through the connection
  • m) means for presenting/sending live data retrieved in (j) without storing, over telephone, VOIP, email, mms
  • the knowledge voice information system comprises:
  • n means for connecting telephone lines to computer and send and receive data through the connection
  • o means for retrieving voice data from Telephone lines using Speech recognition or prior data knowledge, VOIP lines, web emails and mms/SMS ; p) means for storing the retrieved voice data that can retrieved later by other channels q) means for presenting/sending live data retrieved in (j) without storing, over telephone, VOIP, email, mms
  • the knowledge voice information system comprises:
  • the knowledge voice invention comprises:
  • a database to store the data preferably MySQL.
  • a user can also send text over SMS or Web or email that will get converted from text to voice file and stored in knowledge voice system
  • Knowledge voice system can retrieve the data using API connectivity to any voice sending channel.
  • KV-OUT Following are the methods by which a user can retrieve the voice data.
  • a user can send the email using text information about voice data that need to be retrieved.
  • Knowledge voice will provide the voice-data by return email.
  • user can just provide a message id in the email also and knowledge voice system will forward the voice data to the user.
  • a user can send SMS to knowledge voice system with the text information above voice data need to be retrieved or the message id number.
  • Knowledge voice system will provide the user with MMS containing the voice data required.
  • knowledge voice system can be selectively and advantageously combined with voice data filtration and live broadcast. It is also preferred to provide access control and voice data enhancement for better quality of voice output.
  • the knowledge voice system involving such selective combination is adapted to deliver quality information depending upon the requirements of the end user especially by way of providing for means for regulated and controlled voice data in the output.
  • data is received from one of the above mentioned KN-IN methods and voice data is sent using one of the above mentioned KV-OUT methods when voice data is searched and/or desired.
  • Knowledge voice application run the data collection, voice data storage, voice data search and voice data delivery.
  • the knowledge voice system provides a method for communication between PSTN, VOIP, Web, Email and SMS/MMS.
  • the knowledge voice information system can be used to store and retrieve voice data through Telephone, Web, Email and SMS. This information is accessible through a central server on a globally local telephone numbers or through client nodes at various locations. This will happen because of integration of Telephone, Web, Email, SMS/MMS and VOIP system in knowledge voice system.
  • present invention is directed towards speech recognition through globally local numbers using VOIP system in the knowledge voice database. Users not having the access to computers or mobile phones can directly access the information through speech recognition using telephone. Users having access to computer, mobile or web can also benefit from the centralized system.
  • present invention is directed to provide a facility to create or update dynamic voice content for websites through telephone.
  • a user can enter/update voice data over phone or MMS or VOIP lines and the same will get updated on the website due to a relational table between web and voice content.
  • the present invention is to provide for scientific, health, corporate, government, cultural, regional, event based, activity based information channels which will provide user with filtered information retrieval from Telephone, Web, Email or MMS. This information can be pre-fed and filtered from the experts or can be fed live into the system to be available for the users.
  • invention in discussion is directed to provide for Knowledge Management system for organizations and corporate.
  • Employees can speak in the knowledge voice information system on regular basis facilitating better knowledge transfer.
  • Further organizations can use knowledge voice as marketing medium providing information to prospects.
  • Knowledge voice can also be used for retrieving documents using telephone system on email.
  • Present invention also provides tele-sites (Telephone keypad based site accessible over a telephone number with or without use of access code) to corporate and government department to educate people and inform them with regularly updated dynamic voice content.
  • Tele-Sites can be hosted on one knowledge voice system and can be updated through various channels making it easy and commercially viable to use.
  • Present invention also provides for method to convert text based information to voice data.
  • Knowledge voice system also provide for a centralized user based voice storage system. This storage will further enable user to leave voice message over telephone, web, email attachment, mms for another user sitting in different geography to be accessed by mentioned storage sources. This storage can further be used for storage of voice data (meeting minutes, dictations, personal experiences etc) that can be retrieved by later through web, VOIP, telephone, email or mms.
  • Knowledge voice system provides a flexible environment and framework for enterprise knowledge management that integrates content, business processes and people as they apply their experience and competences in the course of business activity. This in turn provides fundamental input to innovative approaches and productivity developments. As new outcomes are created for the business, and recorded through integration with business processes and content, then new knowledge can be stored and reused.
  • Speech recognition for helping the society for example information system for blind, information system for calamity regions.
  • a user calls +91-1800-kvoice over telephone and query for "UK Visa” by speaking "UK Visa” in mouthpiece.
  • Knowledge voice system conducts speech recognition and comes up with most relevant answers for the caller.
  • Knowledge voice system now transmits the answer to the caller over users ear piece.
  • a user sends an email with text "UK visa” to knowledge@knowledgevoice.in.
  • Knowledge voice system conducts search in voice database and send a reply with relevant voice file attachment to user over email.
  • a blind user calls +91-1800-blinds to access latest news. He gets prompted with a menu from which he chooses and listens to latest global news by pressing keypad on telephone.
  • a user in UK wants to access knowledge voice system but doesn't want to pay for
  • ISD charges He just dials +44-2080-kvoice and hits knowledge voice system locally.
  • a user not having access to computer just sends SMS "UK VISA" to 7575 and he gets a reply MMS with voice attachments telling him the procedure to apply for UK visa.
  • a knowledge voice subscribed musician wants to know whenever there is music show in town.
  • Knowledge voice auto-dialer facility always updates him regarding any music show happening in the city.
  • a government organization is running campaign against AIDS and wants to educate public. They put knowledge voice number +91-1800-kvoice with access code in their marketing material as "1355". When a user dial +91-1800-kvoice and he press 1355, he is prompted with organization menu educating the caller about dos, don'ts and other relevant information of AIDS.
  • Fig 1 is schematic illustration of all the input and output channels of knowledge voice system
  • Fig 2 is schematic detailed illustration of input and output mechanism
  • Fig 3 is a broad level data flow chart of data storage in Knowledge voice system
  • Fig 4 is a broad level data flow chart of data retrieval in Knowledge voice system
  • Fig 5 is a sample flow chart for knowledge voice access over phone line
  • Fig 1 illustrates the input and output channels of knowledge voice system.
  • Information can be entered in to knowledge voice system from Telephone (dialing knowledge voice numbers with or without access restriction), VOIP (dialing knowledge voice globally accessible numbers with or without access restriction), WEB (using knowledge voice feature enable sites with or without access restriction and uploading voice data), EMAIL (with the voice file as an attachment or text as the message body or subject line and sending the email to knowledge voice email addresses), SMS (sending text message to knowledge voice SMS number that converts text to voice), MMS (sending voice message to knowledge voice MMS number) and API(knowledge voice system retrieve voice data from other voice data supplier using API).
  • Telephone dialing knowledge voice numbers with or without access restriction
  • VOIP dialing knowledge voice globally accessible numbers with or without access restriction
  • WEB using knowledge voice feature enable sites with or without access restriction and uploading voice data
  • EMAIL with the voice file as an attachment or text as the message body or subject line and sending the email to knowledge voice email addresses
  • SMS sending text message to knowledge voice SMS number that converts text to voice
  • Stored/live information can be retrieved from Telephone (dialing knowledge voice numbers with or without access restriction and using speech recognition or prior voice data knowledge for search), VOIP (dialing knowledge voice globally accessible numbers with or without access restriction and using speech recognition or prior voice data knowledge for search), WEB (using knowledge voice feature enable sites with or without access restriction and searching using text string), EMAIL (with the voice file as an attachment or text as the message body or subject line and sending the email to knowledge voice email addresses to get results back in email as attachment), SMS (sending text message to knowledge voice SMS number and getting the MMS in return having the desired result), MMS (sending voice message to knowledge voice MMS number which after speech recognition sends back result MMS) and API(knowledge voice system also provides stored voice data access as webservice using API)
  • Voice data reach knowledge voice system from various channels (1). Data received is passed to relevant module for basic processing (2). Further received data is enhanced and filtered depending on the need (3). It is then assessed that the data is for live feed or for storage. Data for storage is then indexed and pushed to database for future retrieval and live data is sent to relevant channel.
  • FIG. 4 illustrates the method of retrieving stored voice information data from database.
  • Query is received through telephone, VOIP, web, email, SMS/MMS (1), query is then sent for basic processing (2), further processed data in (2) is queried in the database (3). Relevant result obtained in (3) are then packaged for delivery (4).
  • knowledge voice system in particular that it would voice information sharing across various communication mediums providing an ease for a user to access and retrieve the information.
  • Further various applications that can be built on knowledge voice system will help organizations and governments to improve the system. It will further benefit in improving the quality of life and better information sharing with in the users.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Telephonic Communication Services (AREA)

Abstract

Une voix de connaissance agit en tant que bibliothèque par le fait qu'elle fournit un répertoire pour des informations vocales sur divers sujets, mais elle essaie également de rendre disponible à l'utilisateur dans son ensemble la connaissance qui est reçue via divers canaux. Cette connaissance peut être la plus précieuse de toutes étant donné qu'elle est mise dans un contexte et qu'elle est fréquemment plus étendue et plus à jour et, par conséquent, plus utile pour une prise de décision. En bref, une voix de connaissance aide à s'assurer que les bonnes informations vont aux bonnes personnes au bon moment pour prendre les bonnes décisions.
PCT/IN2007/000370 2006-08-28 2007-08-28 Système d'informations vocales de connaissance intelligente pour stocker et extraire des données de « voix de connaissance » par l'intermédiaire de multiples canaux de communication WO2008059517A2 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
IN1928DE2006 2006-08-28
IN1928/DEL/2006 2006-08-28

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WO2008059517A2 true WO2008059517A2 (fr) 2008-05-22
WO2008059517A3 WO2008059517A3 (fr) 2008-08-28

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Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040131081A1 (en) * 2002-09-12 2004-07-08 Sabeer Bhatia Communications systems and methods for exchanging messages between users
WO2006016885A1 (fr) * 2004-07-12 2006-02-16 Sonolink Communications, Inc. Systeme et procede pour un filtrage des regles a plusieurs etages
US20070217579A1 (en) * 2006-03-20 2007-09-20 Arun Sobti System and method for enhanced voice mail

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040131081A1 (en) * 2002-09-12 2004-07-08 Sabeer Bhatia Communications systems and methods for exchanging messages between users
WO2006016885A1 (fr) * 2004-07-12 2006-02-16 Sonolink Communications, Inc. Systeme et procede pour un filtrage des regles a plusieurs etages
US20070217579A1 (en) * 2006-03-20 2007-09-20 Arun Sobti System and method for enhanced voice mail

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
WHITTAKER S ET AL: "SCANMAIL: A VOICEMAIL INTERFACE THAT MAKES SPEECH BROWSABLE, READABLE AND SEARCHABLE" CHI 2002 CONFERENCE PROCEEDINGS. CONFERENCE ON HUMAN FACTORS IN COMPUTING SYSTEMS. MINNEAPOLIS, MN, APRIL 20 - 25, 2002; [CHI CONFERENCE PROCEEDINGS. HUMAN FACTORS IN COMPUTING SYSTEMS], NEW YORK, NY : ACM, US, 20 April 2002 (2002-04-20), pages 275-282, XP001099418 ISBN: 978-1-58113-453-7 *

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