WO2004079612A1

WO2004079612A1 - Trader-customer matching system

Info

Publication number: WO2004079612A1
Application number: PCT/JP2003/002642
Authority: WO
Inventors: James Jay Skinner
Original assignee: James Jay Skinner
Priority date: 2003-03-06
Filing date: 2003-03-06
Publication date: 2004-09-16
Also published as: AU2003213403A1

Abstract

A trader-customer matching system includes a trader matching database containing keywords of trader matching data related to commodities and services input by a trader, customer matching database containing customer matching data related to a commodity and service and desired and input by a customer, database matching means for matching the keyword stored in the trader matching database with the customer matching database and extracting customer matching data having a keyword of the trader matching data, so that the customer information of the customer who has input the customer matching data extracted is provided to the trader, and charging means for charging a trader according to the matching processing of the database matching means.

Description

Description Contractor customer collation system Technical field

The present invention relates to a merchant / customer collation system, and more specifically, the conditions of goods or services of a merchant providing goods or services and the conditions of goods or services of a customer seeking the goods or services are compared. The present invention relates to a merchant-customer collation system that communicates data of a customer whose conditions match to a merchant that matches the conditions, and enables negotiations and communication regarding goods or services between the merchant and the customer. Background art

There is a first group of persons who have their own requests, and a second group who has each of their own requests.A search is made for group members who have common requests in both groups, and information on one of the searched group members The following systems are known to provide the search results to the other searched group members.

(1) A person who searches for a predetermined product, that is, a customer obtains information on a trader or a trader's product by using a classification or a key of the product in a media such as a telephone book or an in-net network. The customer contacts the supplier.

(2) The merchant registers the information of the product to be sold on the auction site of Inuichi Net, while the customer searches for the desired product by performing a keyword search on the auction site and desires to purchase the product. Enter the price and participate in the bidding.

(3) The customer enters the desired conditions for the product to be purchased on the Internet reverse auction site, while the merchant is input at the reverse auction site. Search for the conditions to find the conditions that you want to accept and provide a quote to the relevant reverse auction participant.

(4) At the dating site, multiple registered men and women enter their data and desired conditions. The dating site provider periodically checks the registered member's data and the desired conditions, detects a combination that matches the desired conditions in the registered member, and compares both data with each other. Let me exchange. Problems the invention is trying to solve

In the system of (1), the customer must search for a desired category or product from a huge database, and it is impossible to always perform a quick and efficient search. In addition, the information that the vendor enters into the system for searching is rarely enough information to satisfy the customer, and from this point it is impossible to always perform a quick and efficient search. is there. It is troublesome for customers to conduct searches themselves and contact the operators based on the search results.

In the system of (2), it is difficult for the customer to select an appropriate keyword, and it is not always possible to perform a quick and efficient search. Also, the information that the trader inputs into the system for the search is rarely enough information to satisfy the customer, and it is impossible to always perform a quick and efficient search from this point. It is also troublesome for customers to conduct a search themselves and contact the vendor based on the search results.

Furthermore, in this system, in order to ensure that the system provider is charged, the system provider intervenes between the vendor and the customer until the transaction starts, and establishes a close relationship between the vendor and the customer. And the efficient exchange of more detailed information is hindered. Therefore, this system can be used for standard products such as air tickets, but a high degree of trust is established between the trader and the customer through direct business talks and discussions. It is inappropriate for products such as automobiles, audio equipment, prefabricated houses, computer equipment, and office supplies that must be built, and services such as accounting services, legal services, printing services, and research services.

Furthermore, in this system, the customer must input and search according to the format determined by the vendor, which is also troublesome for the customer.

In the system of the above (3), it is not possible to search for a customer seeking a service or a product unless a trader performs a search. Also, if a trader automatically retrieves the data of a customer who has registered the product when the trader searches for the product in a reverse auction, the data becomes enormous. In order to avoid this, customers have to search for sites such as “air tickets” and place bids on them, which makes it difficult for customers to participate in reverse auctions.

In addition, the system cannot estimate or limit the number of vendors participating in the reverse auction, and this may also provide customers with a huge number of vendors. Furthermore, in this system, to ensure that the system provider is charged, the system provider intervenes between the vendor and the customer until the transaction starts, and the close relationship between the vendor and the customer Construction and efficient exchange of more detailed information are hindered. Therefore, although this system can be used for standard products such as air tickets, it is not possible to establish a credit relationship between the two by discussing between the trader and the customer.

Furthermore, even in this system, the customer must input and search according to a format determined by the company, which is also troublesome for the customer.

In the system of the above (4), since the collation search of the input personal information is performed regularly, a quick search cannot be performed, and the time lag information is provided. May be present. In addition, individuals are not able to perform collation search (control cannot be performed considering the database and their own situation, and there may be a lot of noise information other than optimal information, or conversely, the search may be insufficient. The purpose of the invention

The present invention is based on the fact that a provider of goods or services seeks the goods or services.

I. It has been made in view of the above-mentioned problem relating to searching for a customer, and the customer simply inputs information on a desired product or service by an arbitrary keyword or text, and Another object of the present invention is to provide a supplier / customer collation system that realizes smoother search for a supplier by contacting a provider, that is, a customer search system when a supplier acquires predetermined customer information. The purpose of the present invention is to provide a vendor customer collation system that allows a provider to reliably charge a system usage fee.

Another object of the present invention is to provide a trader / customer collation system capable of realizing a quick and smooth communication between a trader and a customer whose desired conditions are matched with each other for goods or services. Disclosure of the invention

The first invention is a trader collation database in which a trader inputs a key of trader collation data relating to his own goods and services,

A customer matching data pace at which the customer enters his desired customer matching data on goods and services;

Comparing the key word stored in the trader matching database with the customer matching data to extract a customer matching data having a key code of the trade matching data; A database matching means for providing the customer information of the customer who has input the extracted customer matching data to the trader;

And a billing means for billing the trader based on the collation processing of the overnight collation means.

Embodiments of the first invention are as follows. The customer inputs his or her desired customer collation data relating to goods and services into the customer collation data in writing.

The customer inputs his or her desired customer collation data relating to goods and services on the basis of the customer collation database on a keyword basis.

The billing system is characterized in that a billing amount is determined based on at least one of the number of customers to be provided to the trader and the contents of the customers by the matching process. The billing system is characterized in that the billing amount is determined by a keypad input by a trader.

The billing system is characterized in that a keyword input by a trader is weighted.

The billing system may further determine a billing amount based on the number and contents of the trader verification data.

The customer should be able to enter at least one of the number of merchants selected by reconciliation, the location of the merchants, annual sales, the size of the merchants, the evaluation of the merchants, and the time of reconciliation on the customer data base. It is characterized by.

It is characterized in that the trader can input at least one of the number of customers selected by collation, the address of the customer, the age of the customer, and the time of collation into the trader database.

Wherein the database-based collation means provides customer collation data in preference to a vendor having a large number of matches between the vendor collation database and the customer collation database. I do.

It is characterized in that a customer can input a trader evaluation into the trader database.

It is further characterized in that the merchant can access the customer verification data overnight.

The billing system may be further characterized in that when the access is made based on the output of the overnight base collating means, the billing system bills.

The second invention also includes a trader verification data pace at which the trader inputs a keypad of trader verification data relating to his own goods and services;

A customer matching database in which the customer enters his desired customer matching data on goods and services;

A data collation means for collating the trader collation database key code with the customer collation database to provide a trader with a keyword included in the customer collation data as the trade collation data to the customer. When,

And a billing means for billing the trader based on the collation processing of the data base collating means.

15. The trader-customer collation system according to claim 14, wherein the customer can further access the trader collation data base. BRIEF DESCRIPTION OF THE FIGURES

FIG. 1 is a block diagram of a trader customer verification system according to an embodiment of the present invention. FIG. 2 is a flowchart showing the operation of the trader customer verification system according to the embodiment of the present invention. BEST MODE FOR CARRYING OUT THE INVENTION

The embodiments of the present invention are as follows. As shown in FIG. 1, the system operating company 10 that operates the business customer collation system of the present invention has a business database 12, a customer database 14, a business database 12, and a customer database 14 described later. The matching means 16 for matching under the following conditions and the charging means 20 for charging the traders 101, 102, 103,... Are set. The vendor data pace 12 and the customer data pace 14 are provided in the storage device. The matching means 16 and the billing means 2 are provided in a computer as computer software.

The traders 101, 102, 103,... Are connected to the trader database 12, the customer database 14, the checking means 16, and the billing means 20 via communication systems 111, 112, 113, respectively, as shown in FIG. It has trader terminals BA, BB, BC ... The communication systems 111, 112, 113, etc. are for transmitting voice information, image information, text information, etc., such as wired telephone systems, wireless telephone systems, mobile telephone systems, network systems such as the Inu-Net, wireless systems, etc. This concept includes television systems, cable television systems, interactive television systems, ISDN, and LANs optical fiber network systems.

As shown in FIG. 1, customers 201, 202, 203,..., Are connected to a trader database 12, a customer database 14, and a customer terminal CA, CB, CC ... Next, the operation of the trader customer verification system according to the above-described embodiment will be described with reference to FIG.

(Step S10) The vendor who wants to use the vendor customer collation system uses the vendor terminal BA, BB, BC ... to store the vendor-related data in the vendor database 12, that is, its own location and business. The number, age, and address of customers to whom matching results should be provided, such as content, business scale, telephone facsimile number, e-mail address, performance, capital relationship, etc. And the like of the attribute of the customer.

(Step 12) The merchant further uses his / her merchant terminal BA, BB, BC ... to check the merchant verification data, that is, the keywords related to the goods or services related to his business, for example, the types and contents of the goods and services, Enter the characteristics, price, handling unit, production area, after-sales service, provision period, provision period, etc. in the trader's data store o

(Step 14) If desired, the system operating company charges the company by the charging means 20 based on the number of inputs in the business verification data and the contents of the business verification data. For example, if the verification of the trader is related to automobiles, jewelry, overseas travel, etc., a high charge will be charged, and if it is related to general consumer goods, a fixed fee will be charged.

(Step 20) A customer who wishes to use the vendor customer verification system uses his / her vendor terminals CA, CB, CC ... to store customer-related data, that is, his / her address, age, Enter the annual income, occupation, height, weight, annual income, years of service, desired location of the company to be provided with the verification results, desired evaluation of the company, desired size of the company, etc. in any format, for example, by writing sentences, words, etc. I do.

(Step 21) The customer further uses his / her own trader's terminals CA, CB, CC, etc., and based on the customer data, the customer verification data, that is, character information on the desired product or service, for example, the product Enter the type, dimensions, performance, power supply, fuel, handling unit, manufacturing area, color, child quantity, after-sales service, provision period, provision period, etc. in the customer data 14 on the customer data list. These inputs do not have a predetermined method, and may be a list of sentences or keywords.

(Step 30) The collation means 16 collates the keyword of the vendor collation data stored in the vendor database 12 with the customer collation data stored in the customer database 14 and stores each vendor 10 1 , 102, 103 ... customers 201, 202, 2 0 3 ... is first extracted.

(Step 40) The collation means 16 stores the customer-related data stored in the trader database 12 and the customer data 14 in relation to the customer first extracted in step 30. The customer who entered the customer-accompanied data that matched the vendor-affiliated database of each supplier 101, 102, 103, ... The second extraction of 203 is performed. In step 40, for example, 10 customers with high annual income are extracted.

The steps from Step 30 onward can be performed automatically at predetermined time intervals, or manually performed by the system operating company at predetermined time intervals. .

(Step 50) The customer verification database of the customer secondly extracted in step 40 is provided to a predetermined company. If the same customer is provided to multiple vendors, it will be provided in preference to the vendor with the largest number of keypads based on the vendor verification data that matches. After receiving the matching result, the merchant sends a catalog or quote to the customer or starts a business negotiation.

(Step 60) A fee for matching is charged to the company that provided the matching result based on the number of extracted customers, customer attributes, and the like.

(Step 70) When the merchant contacts the customer based on the provision of the matching result, the merchant is charged a contact fee based on the number of contacts.

In another embodiment, a configuration is provided in which a customer can input an evaluation on a merchant-related basis. In addition, in order to allow customers to know the current status of the merchant, the system is configured so that the customer can access the keywords in the merchant matching database. In addition, in order for the merchant to know the current situation of the customer, the merchant will be configured to access the customer verification database. Industrial applicability

According to the trader / customer collation system of the present invention, the customer provides the product or service only by inputting information on the desired product or service by an arbitrary method, for example, by using a series of sentences. It has the effect of being contacted by the trader, that is, facilitating the search for the trader.

The present invention also has the effect that, when a trader acquires predetermined customer information, the provider of the customer search system can charge the trader for a charge corresponding to the economic value of the customer information provided.

Further, according to the present invention, there is an effect that it is possible to realize a quick and smooth communication between a trader and a customer whose desired conditions are satisfied with respect to goods or services.

Claims

The scope of the claims

1. A vendor collation data base on which the vendor inputs a keyword for the vendor collation data relating to his / her own goods and services;

The key stored in the supplier collation database is collated with the customer collation database, and a customer collation database having a keyword of the vendor collation database is extracted. A database matching means for providing the customer information of the customer who has input the customer matching data to the trader;

A billing means for billing the trader based on the collation processing of the overnight collation means.

2. The customer verification system according to claim 1, wherein the customer inputs his / her desired customer verification data relating to goods and services in writing at the customer verification data pace.

3. The system according to claim 1, wherein the customer inputs customer desired collation data relating to goods and services into the customer collation database by keypad.

4. The system according to claim 1, wherein the billing system determines a billing amount based on at least one of the number of customers to be provided to the trader and the contents of the customer by the verification processing.

5. The system according to claim 1, wherein the billing system determines a billing amount based on a keyword input by the trader.

6. The trader customer verification system according to claim 5, wherein the charging system is weighted with a keyword input by the trader.

7. The system according to claim 1, wherein the billing system further determines a billing amount based on the number and contents of the trader verification data.

8. The customer can enter at least one of the number of merchants selected by the reconciliation, the location of the merchant, the annual sales, the size of the merchant, the reputation of the merchant, and the timing of the reconciliation in the customer database. Claims supplier verification system according to claim 1.

9. The company can input at least one of the number of customers selected by matching, the customer's address, the customer's age, and the time of matching on the basis of the company data. The vendor customer collation system described in 1.

10. The claim wherein the data base collation means provides the customer collation data in preference to the vendor having a large number of matches between the vendor collation data base and the customer collation data base. Item 1 is a supplier customer matching system.

11. The supplier / customer verification system according to claim 1, wherein the customer can input a supplier evaluation into the supplier database.

12. The trader customer verification system according to claim 1, wherein the trader can further access a customer verification database.

13. The supplier / customer collation system according to claim 1, wherein the accounting system further performs accounting when accessing based on the output of the database-based collation means.

14 4. A supplier collation database in which the supplier inputs keywords of the supplier collation data relating to its own goods and services,

The trader that matches the keyword included in the customer collation data with the supplier collation data by collating the vendor collation data base key with the customer collation database is referred to as the customer Database matching means provided to

A billing means for billing the trader based on the matching processing of the database checking means.

15. The customer verification system according to claim 14, wherein the customer can further access the business verification data overnight.

Three