WO2004066180A1 - Systeme et procede d'estimation de sites web - Google Patents

Systeme et procede d'estimation de sites web Download PDF

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Publication number
WO2004066180A1
WO2004066180A1 PCT/KR2003/001558 KR0301558W WO2004066180A1 WO 2004066180 A1 WO2004066180 A1 WO 2004066180A1 KR 0301558 W KR0301558 W KR 0301558W WO 2004066180 A1 WO2004066180 A1 WO 2004066180A1
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WO
WIPO (PCT)
Prior art keywords
evaluation
web sites
information
service provider
web
Prior art date
Application number
PCT/KR2003/001558
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English (en)
Inventor
Jae-Poong Shin
Original Assignee
Dmn It Co., Ltd.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Dmn It Co., Ltd. filed Critical Dmn It Co., Ltd.
Priority to AU2003248493A priority Critical patent/AU2003248493A1/en
Publication of WO2004066180A1 publication Critical patent/WO2004066180A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/958—Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]

Definitions

  • the present invention relates to a web site evaluation system and method. More specifically, the present invention relates to a web site evaluation system and method for evaluating reliabilities of a plurality of web sites on a network.
  • Web site evaluation methods have accordingly been disclosed, but the conventional methods evaluate the reliabilities of the web sites by depending on visits or evaluation of the users who access the web sites, and accordingly, the reliabilities are not guaranteed, and the evaluation results are not appropriately provided.
  • a method for evaluating a plurality of web sites connected to a network comprises: (a) collecting service provider information from the web sites, and examining them; (b) measuring evaluation on the web sites from users; (c) measuring the users' visit counts to the web sites to thus perform an access statistic process; (d) evaluating reliabilities on the web sites based on the examined and measured information; and (e) providing evaluation information on the web sites based on the evaluation results.
  • the step (a) comprises assigning evaluation scores when service provider information satisfies an evaluation value, and assigning no evaluation scores when the service provider information does not satisfy the evaluation value.
  • the service provider information is included in one of a service provider authenticate item, a reliability information authenticate item, a homepage authenticate item, and a representative product authenticate item.
  • the step (b) comprises evaluating consumers' satisfaction and dissatisfaction states on at least one of customer center management items for indicating how kindly and fast the services of the customer center are performed, product-related items for showing quickness and convenience of making a purchase by the customer, security and member management items for representing how securely personal information is managed, and homepage-related items for showing homepage design of the web site and excellence of contents configuration, and differently assigning satisfaction scores and dissatisfaction scores according to the customer's evaluation results.
  • the method further comprises receiving a recommendation on a web site from the user.
  • the step (c) comprises measuring visit counts of the clients accessing the web sites by area, sex, and age.
  • the method further comprises: determining ranks of the web sites for respective examination and evaluation items of the web sites; and providing different weights for each evaluation item and determining final ranks of the web sites on the total evaluations.
  • the step (e) comprises displaying evaluation information including at least one of the scores provided to the corresponding web site per evaluation, evaluation ranks occupied by the corresponding web site per item, and reliability evaluation scores and ranks.
  • a system for evaluating a plurality of web sites connected to a network comprises: a service provider information database for storing information on a plurality of service providers on the evaluated web sites; a user evaluation database for storing user evaluation information on the web sites; and an evaluation server including: a service provider information examiner for examining service provider information on the web sites; a user evaluation measurer for measuring user evaluation on the web sites; an access statistic processor for measuring the clients' visit counts on the web sites; a recommendation evaluator for measuring how many times the web sites are recommended by the users; and a reliability evaluator for evaluating the reliabilities of the corresponding web sites based on the examined and evaluated information.
  • the access statistic processor measures the visit counts of the clients accessing the web sites according to areas, sexes, and ages.
  • the evaluation server further comprises a rank measurer for establishing the web site ranks for respective evaluation items, the rank measurer determining ranks of the web sites for respective evaluation items, providing different weights for the respective evaluation items, and determining final ranks of the web sites regarding the total evaluations.
  • the system further comprises a retrieval server for providing information according to ranks of the web sites per evaluation item following requests by the users.
  • FIG. 1 shows a concept of a web site evaluation system according to a preferred embodiment of the present invention
  • FIG. 2 shows a block diagram of a web site evaluation system according to a preferred embodiment of the present invention
  • FIG. 3 shows an operational flowchart of a web site evaluation system according to a preferred embodiment of the present invention
  • FIG. 4 shows a flowchart of a business information evaluation operation shown in FIG. 3;
  • FIG. 5 shows exemplified business information evaluated according to a preferred embodiment of the present invention
  • FIG. 6 shows a flowchart of a consumer evaluation measurement process according to a preferred embodiment of the present invention
  • FIG. 7 shows consumer evaluation items according to a preferred embodiment of the present invention
  • FIG. 8 shows exemplified reliability evaluations according to a preferred embodiment of the present invention.
  • FIG. 9 shows an exemplified reliability evaluation grade and grade assignment contents according to a preferred embodiment of the present invention.
  • FIG. 10 shows an exemplified ranking measurement process according to a preferred embodiment of the present invention.
  • FIG. 1 1 shows exemplified retrieval results according to a preferred embodiment of the present invention.
  • FIG. 1 shows an information system among a web site evaluation system, a service provider, and a user.
  • respective service providers providing various services on the network are evaluated.
  • they are evaluated for a plurality of items, users' evaluations on the items are measured, the reliabilities of the corresponding service providers are evaluated based on the users' web site visit counts and recommendations, the above-noted evaluation information is assigned with ranks for respective evaluation items according to the users' requests, and it is then provided.
  • FIG. 1 shows an information system among a web site evaluation system, a service provider, and a user.
  • a service provider registers the service provider's information to the web site evaluation system, and the web site evaluation system executes evaluation on the service provider as described above and provides reliability evaluation information to the service provider to consult the reliability of the service provider.
  • the users access the web site evaluation system to check service providers' reliabilities and ranks for respective evaluation items.
  • the service providers accordingly provide more improved services to the users based on the evaluation results by the web site evaluation system.
  • the web sites represent those from which the respective service providers provide various services through the network, and the web site evaluations indicate the evaluations of the corresponding service provider.
  • FIG. 2 shows the configuration of the web site evaluation system according to the preferred embodiment of the present invention.
  • the web site evaluation system 4 (referred to as an evaluation system hereinafter) is connected to a plurality of clients 1 to "I n and web sites 2 to 2n through a network 3 (including a wired network, a wireless network, and a future network).
  • a network 3 including a wired network, a wireless network, and a future network.
  • the clients 1 to 1 n represent user terminals accessible to the evaluation system though the network, and the user terminals comprise a computer accessible to the network 3 through a cable, a cable terminal including an Internet TV, a mobile phone wirelessly accessible to the network
  • the evaluation system 4 comprises an interface server 41 , an evaluation server 42, a retrieval server 43, and a database server 44.
  • the interface server 41 allows the clients 1 to 1 n and the web sites 2 to 2n to access the interface server 41 through the network 3, converts various categories of information provided through the evaluation server 42 or the retrieval server 43 into communication standard data to provide them to the clients 1 to 1 n or the web sites 2 to 2n, or receives information through the network 3 and provides the information to the evaluation server 42 or the retrieval server 43.
  • the interface server 41 can further comprise a data link device including a CGI (common gateway interface) for information communication with other systems, and a mail server for transmitting and receiving electronic mail. No detailed descriptions on the interface server will be provided since they are well known to a skilled person.
  • CGI common gateway interface
  • the evaluation server 42 evaluates the web sites, and comprises a service provider information examiner 421 for examining information on the service providers (web sites) for respective items; a recommendation evaluator 422 for measuring recommendation information including recommendation counts on predetermined web sites of the clients 1 to 1 n, and evaluating the web sites based on the measured recommendation information; a consumer evaluation measurer 423 for measuring the evaluation information on the respective web sites provided by the clients 1 to 1 n; an access statistic processor 424 for measuring usage rates of the web sites based on the clients' visit counts on the respective web sites; a reliability evaluator 425 for evaluating the reliabilities of the corresponding web sites based on the respective evaluation results; and a rank measurer 426 for establishing the web site ranks following the ranks or reliability evaluation results of the web sites per evaluation item.
  • a service provider information examiner 421 for examining information on the service providers (web sites) for respective items
  • a recommendation evaluator 422 for measuring recommendation information including recommendation counts on predetermined web sites of the clients 1 to 1
  • the database server 44 comprises a service provider information database 441 for storing information on the respective web sites, a consumer evaluation database 442 for storing information on the web sites evaluated by the users, and an evaluation result database 443 for storing evaluation results evaluated by the evaluation server 42 for each category.
  • the service provider information database 441 stores information provided by the web sites that desire to have their reliabilities evaluated or information on the web sites collected for evaluating the reliabilities. For example, the service provider information database 441 stores service provider information on a service provider title, a service provider category, a business registration number, and funds corresponding to IDs allocated to the web sites, reliability information on a damage insurance entrance state and a mail-order sale report state, homepage information on targets of web site management and server states, and representative product information on services sold or provided on the web sites.
  • the consumer evaluation database 442 stores the consumers' evaluation information on the respective web sites.
  • the consumer evaluation database 442 stores information on the consumers' satisfaction and dissatisfaction information on the management of customer centers, ease of ordering, returning of goods, security and member management such as personal information security, and homepage design and ease of retrieval corresponding to IDs allocated to the web sites.
  • the evaluation result database 443 stores evaluation results on the respective web sites for the respective evaluation items.
  • the evaluation result database 443 stores evaluation results on the service provider information examination, evaluation results by the users, access statistic results, reliability evaluation results, and ranking information for representing ranks of the web sites according to the respective evaluation results.
  • the retrieval server 43 finds desired information from the information stored in the database server 44 according to requests by the clients 1 to 1 n, and provides the information to the clients 1 to 1 n. Based on this configuration, a method for evaluating web sites will be described in detail.
  • FIG. 3 shows a flowchart of a method for evaluating web sites according to the preferred embodiment of the present invention.
  • respective web sites to be evaluated are registered.
  • the web sites 2 to 2n can request a consultation from the evaluation system 4 for more effective and reliable management, and the evaluation system 4 assigns an ID to the corresponding web site and stores information on the corresponding web site in the database server 44 to thus perform a registration process in step S10.
  • the web sites 2 to 2n that desire a consultation provide their service provider and site management information, and the evaluation system 4 stores information in the service provider information database 441 corresponding to the ID.
  • the above-noted information is provided by the web sites or obtained by access to the web site by the evaluation system 4.
  • the evaluation system 4 performs evaluation on the web sites that have requested the consultation, but without being restricted to this, the evaluation system 4 can perform evaluation on specific web sites according to a request by a third party.
  • the evaluation server 42 examines service provider information, measures recommendation evaluations, measures consumer evaluations, processes client access statistics, and evaluates reliabilities. Processing orders of the evaluation methods according to the preferred embodiment of the present invention are not restricted to the subsequent description orders.
  • the service provider information examiner 421 of the evaluation server 42 performs evaluation on the web sites for all registered information in step S20.
  • FIG. 4 shows a flowchart of a process for examining service provider information
  • FIG. 5 shows service provider information to be evaluated.
  • the service provider information examiner 421 takes information on the corresponding web site from the service provider information database 411 of the database server 44, evaluates how much the corresponding web site satisfies the requirements for the respective items, and records evaluation results. That is, as shown in FIG. 4, evaluation scores are assigned in steps
  • the evaluation scores following the respective items of the service provider information are differently assigned according to satisfaction states of the evaluation values, or scores can be equally assigned according to satisfaction states of the evaluation values.
  • the service provider information can be classified as a service provider information authenticate item, a reliability information authenticate item, a homepage authenticate item, and a representative product authenticate item.
  • the evaluation scores can be differently assigned according to exceeded states.
  • the reliability information authenticate item when the corresponding web site has damage insurance, a predetermined score is identically assigned to the web site at the time of examining entrance states of the damage insurance by the web site, and when the web site has no damage insurance, no score is provided.
  • the service provider information examiner 421 calculates service provider authenticate scores corresponding to the total score based on the evaluation scores per item, and the scores are stored in the evaluation result database 443 to be used later in steps S150 to S180.
  • the recommendation evaluator 422 of the evaluation server 42 collects evaluations of specific web sites from the clients 1 to 1 n in step S30. For example, the recommendation evaluator 422 provides web pages for inquiring whether to recommend the web sites evaluated by the accessing clients 1 to 1 n, and when the clients 1 to 1 n select a specific web site from the web page, the recommendation evaluator 422 determines that as a recommendation for the specific web site, and records it. That is, the recommendation evaluator 422 stores recommendation counts in a recommendation evaluation item of the evaluation result database 443 in correspondence to an ID of the corresponding web site, and additionally receives recommendation reasons from the client and records them.
  • the recommendation evaluator 422 receives recommendations on the web sites from the clients accessing the evaluation system 4 to perform recommendation evaluations, and it uses favorite search word information provided from other search sites as recommendation evaluation information. For example, the recommendation evaluator 422 receives favorite search word information input by many users during a predetermined time frame from search sites such as Empas and Naver, measures how many times the names of the web sites that are to be evaluated are requested to be retrieved based on the information, and uses measurement results as recommendation evaluation information. The information can additionally be classified as favorite search word information and stored in the evaluation result database 443.
  • the consumer evaluation measurer 423 of the evaluation server 42 measures evaluations on the web sites per consumer evaluation item in step S40.
  • FIG. 6 shows a process for measuring consumers' evaluations
  • FIG. 7 shows exemplified consumer evaluation items.
  • the consumer evaluation items cover various states that the consumers meet while using the web sites, including: customer center management items for indicating how kindly and fast the services of the customer center are performed, such as kind serving of a customer center in the web site, and rates of feeding back on the services and solving problems; product-related items for showing quickness and convenience of making a purchase, such as quickness, ease of settlement, and convenience of ordering on making a purchase, canceling a purchase, returning a purchase, and delivery; security and member management items for representing how securely personal information is managed; homepage- related items for showing homepage design of the web site, and excellence of contents configuration; and other items for indicating how fast the access rate to the web site is.
  • information corresponding to the above-noted evaluation items is provided from the corresponding web site.
  • the consumer evaluation measurer 423 evaluates consumers' satisfaction and dissatisfaction for the respective items, and differently assigns satisfaction scores and dissatisfaction scores according to the consumers' evaluation results.
  • the consumer evaluation measurer 423 resets consumer evaluation scores V on a specific web site, calculates an improvement request process score V1 for indicating the customer center's processing state of the dissatisfaction of the consumers, and adds the improvement request process score V1 to the consumer evaluation score V in steps S200 to S220; calculates consumer satisfaction scores V2 obtained from evaluations of the respective items, and adds the consumer satisfaction scores V2 to the consumer evaluation score V in step S230; subtracts consumer dissatisfaction scores V3 from the consumer evaluation scores V in step S240; calculates evaluation scores V4 on the contents provided by the web site, and adds the evaluation scores V4 to the consumer evaluation scores V in step S250; calculates web site design evaluation scores V5, and adds the web site design evaluation scores V5 to the consumer evaluation scores V in step S260; and calculates site convenience evaluation scores V6 for indicating web site usage convenience and adds the site convenience evaluation scores V6 to the consumer evaluation scores V in step S270.
  • the calculated consumer evaluation scores V are stored in the consumer evaluation items of the evaluation result database 443 corresponding to the ID of the corresponding web site.
  • the access statistic processor 424 of the evaluation server 42 measures visit counts of the clients for each web site in step S50. That is, the access statistic processor 424 monitors the clients' visit counts for a predetermined period for each registered web site, and performs an access statistic process based on the monitoring results. For example, when the clients 1 to 1 n access a predetermined web site, the access statistic processor 424 measures the visit counts by using a process of recording the user's access log file on the web server of the corresponding web site. That is, the access statistic processor 424 receives an access log file of a client from the corresponding web site, stores the access log file, and measures the web site visit count of the clients based on the number of the received log files.
  • the access statistic processor 424 measures the visit counts of the clients who access the web site according to areas, sex, and ages to determine how many times consumers from specific areas and with what sex and age visit the corresponding web sites.
  • the statistic process results are stored in the access statistic process items of the evaluation result database 443 corresponding to the ID of the corresponding web site.
  • the reliability evaluator 425 of the evaluation server 42 evaluates the reliabilities of the corresponding web site based on the evaluation results, and provides a rank to the web site according to the evaluation results in step S60.
  • FIG. 8 shows exemplified reliability evaluations according to a preferred embodiment of the present invention
  • FIG. 9 shows an exemplified reliability evaluation grade and grade assignment contents according to a preferred embodiment of the present invention.
  • the reliability scores of the corresponding web site are obtained based on a service provider authenticate score ratio M1 of the corresponding service provider (a web site) on the total service provider authenticate scores obtained by examining the service provider information, a consumer evaluation score ratio M2 of the corresponding web site on the total consumer evaluation scores obtained by the consumer evaluation measurement, a recommendation score ratio M3 of the corresponding web site on the total recommendation scores obtained by the recommendation evaluation measurement, and a visit count ratio M4 of the corresponding web site on the total visit counts obtained by the access count statistic process.
  • the weights can be provided in the order of service provider information, consumer evaluation, recommendation evaluation, and visit priority mostly influencing the reliabilities of the web sites, thereby improving the reliabilities of the reliability evaluation.
  • additional points are provided to the reliability scores obtained by totaling the respective evaluation item scores to produce a total reliability score, and a credit rank is provided to the corresponding web site based on the produced total reliability score.
  • a rank can be assigned from among the total of eight ranks based on stableness of a service provider, service and protection states for the consumers, and the total of evaluation scores for the respective items.
  • the reliability evaluation results are stored in the reliability evaluation items of the evaluation result database 443 corresponding to the ID of the corresponding web site.
  • the ranks are assigned to the web sites according to the evaluation items so that the consumers may check the evaluation results of the web sites in step S70.
  • the rank measurer 426 allocates the ranks to the web sites per item based on the evaluation results.
  • FIG. 10 shows an exemplified ranking measurement process according to a preferred embodiment of the present invention.
  • the rank measurer 426 of the evaluation server 42 sets web site ranks per item based on the evaluation results stored in the evaluation result database 443. For example, as shown in FIG. 10, reliability scores are assigned to the respective web sites based on the reliability evaluation results to measure the ranks per reliability score in R1 , favorite search word scores are assigned based on the favorite search word information to measure the ranks per favorite search word site in R2, recommendation scores are assigned based on the recommendation evaluation results to measure the ranks per recommendation site in R3, ranks per visit counts are measured based on the statistic processing results in R4, and consumer evaluation scores are assigned based on the consumer evaluation measurement results to measure the ranks per evaluation rank in R5.
  • the ranks of the web sites per item can be measured and assigned based on the evaluation results per item, and the web site ranks according to all the evaluation results can be measured based on the ranks.
  • different weights are provided according to features of the respective items so as to perform fair rank measuring. For example, more weights are provided to the reliability evaluation ranks than the ranks caused by visit counts so as to perform accurate evaluation and rank assignment on the web sites.
  • the ranks of the respective items to which the weights are assigned are summed to produce the final evaluation ranks (R: rank scores).
  • the results on the respective evaluation items on the web sites are processed and displayed so that the users may know the results.
  • scores given to the corresponding web site, an evaluated rank occupied by the corresponding web site per item, reliability evaluation scores, and rank are displayed for each evaluation item (e.g., service provider information examination, consumer evaluation, recommendation evaluation, and an access statistic process).
  • the retrieval server 43 provides evaluation results according to a request by an accessing client 1.
  • FIG. 11 shows exemplified retrieval results provided by the evaluation system according to a preferred embodiment of the present invention.
  • the evaluation system 4 provides web site information in the order of reliabilities according to requests by the clients 1 to 1 n, according to order of ranks following the final ranks, according to ranks per evaluation item (category), or according to orders of newly registered web sites. Therefore, the consumers can easily know what rank a specific web site has for the reliability evaluation; what evaluation results it has for provided contents, homepage design, and convenience; and how many times consumers have visited the web site according to their living areas, sex, and ages.
  • the reliabilities of the web sites are evaluated by evaluating the service provider information of the web sites in addition to the users' evaluation on the online web sites, thereby allowing more reliable web site evaluation.
  • the users can access the optimized web sites based on the reliable evaluation information. Also, since ranks of the web sites are determined by the respective evaluation items and then provided to the users, the users can easily know which sites are reliable per item.

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Abstract

L'invention concerne un procédé destiné à évaluer plusieurs sites Web reliés à un réseau, qui consiste: à collecter des informations de fournisseur de services à partir de sites Web, et à les examiner, à mesurer l'évaluation sur les sites Web à partir des utilisateurs; à mesurer le nombre de visites d'utilisateurs dans les sites Web en vue de réaliser un processus statistique d'accès; à évaluer la fiabilité des sites Web basés sur les informations examinées et mesurées; et à fournir des informations d'évaluation sur les sites Web en fonction des résultats d'évaluation. Lorsque la fiabilité des sites Web est évaluée par évaluation des informations du fournisseur de services se trouvant sur les sites Web conjointement aux évaluations d'utilisateur en ligne, des évaluations de site Web plus fiables sont autorisées.
PCT/KR2003/001558 2003-01-24 2003-08-01 Systeme et procede d'estimation de sites web WO2004066180A1 (fr)

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AU2003248493A AU2003248493A1 (en) 2003-01-24 2003-08-01 System and method for estimating web site

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KR1020030004791A KR20040067587A (ko) 2003-01-24 2003-01-24 웹사이트 평가 시스템 및 그 방법
KR10-2003-0004791 2003-01-24

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