WO2004061709A3 - Hilfesystem, automatisierungsvorrichtung mit einem hilfesystem sowie verfahren zum bereitstellen von hilfedaten - Google Patents

Hilfesystem, automatisierungsvorrichtung mit einem hilfesystem sowie verfahren zum bereitstellen von hilfedaten Download PDF

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Publication number
WO2004061709A3
WO2004061709A3 PCT/DE2003/003634 DE0303634W WO2004061709A3 WO 2004061709 A3 WO2004061709 A3 WO 2004061709A3 DE 0303634 W DE0303634 W DE 0303634W WO 2004061709 A3 WO2004061709 A3 WO 2004061709A3
Authority
WO
WIPO (PCT)
Prior art keywords
help
data
user
providing
help system
Prior art date
Application number
PCT/DE2003/003634
Other languages
English (en)
French (fr)
Other versions
WO2004061709A2 (de
Inventor
Juergen Buessert
Jan Fischer
Rainer Heller
Harald Herberth
Ronald Lange
Stefan List
Franz-Josef Menzl
Klaus Meusser
Michael Schlemper
Michael Schlereth
Bodo Stoelzle
Peter Wiedenberg
Original Assignee
Siemens Ag
Juergen Buessert
Jan Fischer
Rainer Heller
Harald Herberth
Ronald Lange
Stefan List
Franz-Josef Menzl
Klaus Meusser
Michael Schlemper
Michael Schlereth
Bodo Stoelzle
Peter Wiedenberg
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens Ag, Juergen Buessert, Jan Fischer, Rainer Heller, Harald Herberth, Ronald Lange, Stefan List, Franz-Josef Menzl, Klaus Meusser, Michael Schlemper, Michael Schlereth, Bodo Stoelzle, Peter Wiedenberg filed Critical Siemens Ag
Priority to US10/540,284 priority Critical patent/US7904400B2/en
Priority to EP03814450A priority patent/EP1573599A2/de
Publication of WO2004061709A2 publication Critical patent/WO2004061709A2/de
Publication of WO2004061709A3 publication Critical patent/WO2004061709A3/de

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/451—Execution arrangements for user interfaces
    • G06F9/453—Help systems

Landscapes

  • Engineering & Computer Science (AREA)
  • Software Systems (AREA)
  • Theoretical Computer Science (AREA)
  • Human Computer Interaction (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • User Interface Of Digital Computer (AREA)
  • Information Transfer Between Computers (AREA)
  • Input From Keyboards Or The Like (AREA)
  • Stored Programmes (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)

Abstract

Die Erfindung betrifft ein Hilfesystem. Das Hilfesystem umfasst einer erste Hilfeeinrichtung (2), die vorzugsweise als Teil einer Applikation auf einer Datenverarbeitungseinrichtung (3) installiert ist, wobei die erste Hilfeeinrichtung (2) einem Benutzer auf Grundlage von vom Benutzer definierten Kontextdaten, insbesondere auf Grundlage von Suchbegriffen, Hilfedaten bereitstellt, die in der ersten Hilfeeinrichtung (2) und damit auf der Datenverarbeitungseinrichtung gespeichert sind.Erfindungsgemäß ist eine zweite Hilfeeinrichtung (5) vorhanden, auf welche die Datenverarbeitungseinrichtung (3) vorzugsweise über das Internet derart zugreift, dass die vom Benutzer im Zusammenhang mit der ersten Hilfeeinrichtung (2) definierten Kontextdaten automatisch in der zweiten Hilfeeinrichtung als Kontextdaten übernommen werden, wobei die zweite Hilfeeinrichtung (5) dem Benutzer aufgrund dieser Kontextdaten zusätzliche Hilfedaten bereitstellt, die in der zweiten Hilfeeinrichtung (5) gespeichert sind.
PCT/DE2003/003634 2002-12-20 2003-10-31 Hilfesystem, automatisierungsvorrichtung mit einem hilfesystem sowie verfahren zum bereitstellen von hilfedaten WO2004061709A2 (de)

Priority Applications (2)

Application Number Priority Date Filing Date Title
US10/540,284 US7904400B2 (en) 2002-12-20 2003-10-31 Help system with an online help facility and an offline help facility, an automation device with such a help system and a method for providing help data
EP03814450A EP1573599A2 (de) 2002-12-20 2003-10-31 Hilfesystem, automatisierungsvorrichtung mit einem hilfesystem sowie verfahren zum bereitstellen von hilfedaten

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE10260250.6 2002-12-20
DE10260250A DE10260250A1 (de) 2002-12-20 2002-12-20 Hilfesystem, Automatisierungsvorrichtung mit einem Hilfesystem sowie Verfahren zum Bereitstellen von Hilfedaten

Publications (2)

Publication Number Publication Date
WO2004061709A2 WO2004061709A2 (de) 2004-07-22
WO2004061709A3 true WO2004061709A3 (de) 2005-11-17

Family

ID=32404120

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/DE2003/003634 WO2004061709A2 (de) 2002-12-20 2003-10-31 Hilfesystem, automatisierungsvorrichtung mit einem hilfesystem sowie verfahren zum bereitstellen von hilfedaten

Country Status (4)

Country Link
US (1) US7904400B2 (de)
EP (1) EP1573599A2 (de)
DE (1) DE10260250A1 (de)
WO (1) WO2004061709A2 (de)

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US20060195797A1 (en) * 2005-02-25 2006-08-31 Toshiba Corporation Efficient document processing selection
US8099664B2 (en) * 2006-03-17 2012-01-17 Microsoft Corporation Dynamic help user interface control with secured customization
US8001470B1 (en) * 2007-04-09 2011-08-16 Adobe Systems, Inc. Help functionality and graphical user interface applications
US8201145B2 (en) * 2007-11-13 2012-06-12 International Business Machines Corporation System and method for workflow-driven data storage
US9171076B2 (en) * 2009-05-18 2015-10-27 International Business Machines Corporation Help information for links in a mashup page
CA2691326A1 (en) 2010-01-28 2011-07-28 Ibm Canada Limited - Ibm Canada Limitee Integrated automatic user support and assistance
US8584001B2 (en) * 2010-04-12 2013-11-12 International Business Machines Corporation Managing bookmarks in applications
US20150205489A1 (en) 2010-05-18 2015-07-23 Google Inc. Browser interface for installed applications
US8719706B2 (en) * 2010-06-10 2014-05-06 Microsoft Corporation Cloud-based application help
TWI452872B (zh) * 2010-12-10 2014-09-11 D Link Corp A system and method to help users troubleshoot network connectivity issues
US9380331B2 (en) * 2010-12-22 2016-06-28 Verizon Patent And Licensing Inc. Dynamic help content presentation methods and systems
US8655952B1 (en) 2012-10-19 2014-02-18 Google Inc. Automating help tasks across multiple devices
US9600805B2 (en) * 2013-06-25 2017-03-21 Sap Se Presenting information on a mobile communication device
US9942298B2 (en) 2013-09-10 2018-04-10 International Business Machines Corporation Dynamic help pages using linked data
US9471336B2 (en) 2013-11-12 2016-10-18 Sap Se Mechanism for delivery of help content to a cloud landscape
US9274783B2 (en) 2013-12-25 2016-03-01 Sap Se Dynamic delivery and integration of static content into cloud
US10621888B2 (en) * 2015-09-30 2020-04-14 Flir Detection, Inc. Mobile device with local video files for location agnostic video playback
US11461090B2 (en) 2020-06-26 2022-10-04 Whatfix Private Limited Element detection
US11372661B2 (en) * 2020-06-26 2022-06-28 Whatfix Private Limited System and method for automatic segmentation of digital guidance content
US11704232B2 (en) 2021-04-19 2023-07-18 Whatfix Private Limited System and method for automatic testing of digital guidance content
US11669353B1 (en) 2021-12-10 2023-06-06 Whatfix Private Limited System and method for personalizing digital guidance content

Citations (2)

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Publication number Priority date Publication date Assignee Title
WO1998037503A1 (en) * 1997-02-25 1998-08-27 International Business Machines Corporation Method and apparatus for displaying help window simultaneously with web page pertaining thereto
US20020054123A1 (en) * 1998-02-09 2002-05-09 Ralph E. Walden Access of online information featuring automatic hide/show function

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US4992972A (en) * 1987-11-18 1991-02-12 International Business Machines Corporation Flexible context searchable on-line information system with help files and modules for on-line computer system documentation
US7200614B2 (en) * 2002-11-27 2007-04-03 Accenture Global Services Gmbh Dual information system for contact center users

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1998037503A1 (en) * 1997-02-25 1998-08-27 International Business Machines Corporation Method and apparatus for displaying help window simultaneously with web page pertaining thereto
US20020054123A1 (en) * 1998-02-09 2002-05-09 Ralph E. Walden Access of online information featuring automatic hide/show function

Non-Patent Citations (2)

* Cited by examiner, † Cited by third party
Title
RAGGETT D ET AL: "HTML 4.0 Specification, CHAPTER 17, FORMS", N/A, 24 April 1998 (1998-04-24), XP002306842 *
STEVE WEXLER: "The Official Microsoft Html Help Authoring Kit", 1 February 1998, MICROSOFT PRESS, REDMOND, WASHINGTON, ISBN: 1-57231-603-9, XP002338710 *

Also Published As

Publication number Publication date
US7904400B2 (en) 2011-03-08
EP1573599A2 (de) 2005-09-14
DE10260250A1 (de) 2004-07-01
US20060117315A1 (en) 2006-06-01
WO2004061709A2 (de) 2004-07-22

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