WO2004010345A1 - Procede et systeme pour selectionner des entreprises de reparation pour la reparation de vehicules automobiles endommages - Google Patents

Procede et systeme pour selectionner des entreprises de reparation pour la reparation de vehicules automobiles endommages Download PDF

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Publication number
WO2004010345A1
WO2004010345A1 PCT/EP2003/007018 EP0307018W WO2004010345A1 WO 2004010345 A1 WO2004010345 A1 WO 2004010345A1 EP 0307018 W EP0307018 W EP 0307018W WO 2004010345 A1 WO2004010345 A1 WO 2004010345A1
Authority
WO
WIPO (PCT)
Prior art keywords
repair
message
automatically
location
damage
Prior art date
Application number
PCT/EP2003/007018
Other languages
German (de)
English (en)
Inventor
Gilbert Sydow
Klaus Posorski
Original Assignee
Schmitz, Axel
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Schmitz, Axel filed Critical Schmitz, Axel
Priority to AU2003253022A priority Critical patent/AU2003253022A1/en
Publication of WO2004010345A1 publication Critical patent/WO2004010345A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/04—Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem"

Definitions

  • the invention relates to a method and a system for selecting repair companies for repairing damaged motor vehicles.
  • the object of the present invention is therefore to provide a method and a system for the selection of repair shops for the repair of damaged motor vehicles, which makes it possible to ensure an inexpensive and at the same time good repair of damaged vehicles.
  • the invention offers a number of essential advantages.
  • the operator of the database or the central computer device can first of all ensure that the database contains only those repair shops that are not only very inexpensive, but also carry out good and reliable repairs.
  • the repair company or companies concerned is selected fully automatically via the central computer device or its software, namely taking into account the respective area and the workshops in question, which ultimately depends on the place of residence of the owner or another place (for example the Damage location) and the type of vehicle. This means that owners who have no knowledge of good and reliable repair workshops can easily obtain information about a sufficiently good and inexpensive repair workshop.
  • the method and system according to the invention can be used to significantly reduce the costs, which are sometimes too high, which are incurred in insurance in connection with the claims settlement.
  • the damaged owner will not only be notified of the workshops selected according to the method and system according to the invention, but he may be obliged to have his damaged vehicle repaired by these workshops or the amount estimated by these inexpensive workshops for repair, which generally less than the amount set by the appraiser. In this way, insurance companies incur significantly reduced costs.
  • the method and system according to the invention can be used not only for motor vehicle repairs, but also in other areas, such as in the area of real estate and other property damage events. Although other applications are also possible, only the area of motor vehicle repairs will be discussed below. However, the relevant statements are also to be understood and applied accordingly to other applications.
  • the central computer device is connected to a communication network, in particular to the Internet or to an intranet.
  • a communication network in particular to the Internet or to an intranet.
  • the reporting of a damage occurs electronically via the communication network, which considerably facilitates further processing.
  • the notification of the damage has an expert opinion with an expertly stated repair cost estimate and pictures of the damaged vehicle.
  • the owner's place of residence and vehicle type should also be specified. It goes without saying that the message can also contain further information.
  • the central computer equipment automatically selects at least one repair company after receiving the message.
  • the receipt of the message at the central computer device automatically leads to the corresponding processing, that is to say that the receipt of the message automatically initiates or generates the selection.
  • the message contains the place of residence of the keeper or the other place and / or the type of motor vehicle, or that this is communicated in any case in connection with the message to the central computer device and that these data are read in automatically, so that they can be taken into account and processed in the automatic selection.
  • the respective repair shops are selected in a computer-controlled manner in such a way that a predetermined number of the repair shops closest to the place of residence or location is determined on the basis of the place of residence of the owner or the other place. In principle, it is also possible for all repair shops located within a radius with a predetermined radius (for example 30 kilometers) to be determined automatically.
  • the embodiment according to the invention is such that the selected repair shops automatically receive the notification of the damage.
  • a damage case forwarded by an insurance company to the central computer device - depending on the computing power - is automatically forwarded in a fraction of a second or even in seconds to certain predetermined or selected repair shops.
  • all the selected repair shops are automatically informed of a predetermined time interval, for example a week, to give a response to the message.
  • a predetermined time interval for example a week
  • the message sent as an electronic file is designed such that it is automatically deleted if no response is sent to the computer device within the time interval.
  • the central computer device no longer takes into account a response sent to the central computer device after the predetermined time interval has elapsed.
  • the replies from the repair shops which are also sent as an electronic file via the communication network to the central computer equipment, show the cost of repairing the damage to the respective motor vehicle.
  • This cost specification is automatically read in via the corresponding software of the central computer device, the operation with the lowest cost specification then being automatically selected. To the selection, the cost-effective selected company is automatically communicated to the keeper and / or the insurance company.
  • the central computer device or its software is designed such that the event "total damage" is automatically recognized when a total damage is reported.
  • the central computer device automatically publishes the report or certain parts of the report on a page that can be called up via the Internet. In this way, any third party has the opportunity to acquire the motor vehicle that has total economic damage for its own use.
  • a system 1 for the selection of repair shops RB for the repair of damaged motor vehicles has a central computer device Z with at least one database for storing repair shops RB according to their location and / or by vehicle type.
  • the central computer device Z is designed in such a way that the selection of at least one repair company RB stored in the database after receipt of a message M of a claim occurs automatically as a function of the distance from the location to the place of residence W of the owner of the damaged motor vehicle or another location and / or Motor vehicle type takes place.
  • the other location can be, for example, the location of the damage if it does not match the place of residence W of the owner.
  • the central computer device Z makes sense for the central computer device Z to have a plurality of databases, the individual databases each containing data about repair shops of the same type of motor vehicle, "motor vehicle type” also meaning certain motor vehicle brands.
  • one database may only contain repair shops RB of the "Mercedes” type, while another database contains only repair shops of motor vehicles of the "BMW” or "Volkswagen / Audi / Seat” brands.
  • a breakdown according to the type of motor vehicle can also be made by providing databases for repair shops for two-wheelers, for passenger cars and for trucks.
  • the central computer device Z is connected to a communication network, in the present case the Internet.
  • the central computer device Z it is also possible for the central computer device Z to be connected to an internal network with which individual insurance companies V are also connected via corresponding computer devices and also the repair shops RB stored in the database or databases via corresponding computer devices R.
  • By networking the insurance companies V with the central computer device Z it is possible to send the message M of a claim electronically via the communication network. Time-consuming correspondence, which requires manual processing and, accordingly, personnel, is not necessary.
  • the report M of the damage has an expert opinion with an estimate of the repair costs and pictures of the damaged vehicle.
  • Insurance company V issues the report electronically.
  • the documents created by experts are scanned and digitized so that this information can be sent to the central computer device Z as an electronic file and thus as a message M.
  • the message M which is sent electronically by an insurance company V to the Zenkakechner Surprise Z, is automatically processed to select at least one repair company RB.
  • the receipt of the message M at the central computer device Z automatically generates the selection or initiates the selection process.
  • the place of residence W of the keeper or the other place as well as the type of motor vehicle are communicated in the message M and automatically read in by the central computer device Z or its software.
  • the selection of repair shops RB is then carried out on the basis of the information read in, in a computer-assisted manner.
  • the relevant database is selected and the holder's place of residence W is entered.
  • a predetermined number of the nearest repair shops (for example four) is then determined. In this case, the number of repair shops selected is limited to four. If a radius around the place of residence W of the keeper is specified, for example, of 30 km, it can happen in densely populated areas with a large number of repair shops that more than four repair shops RB are determined.
  • repair shops RB recorder devices R are provided, which are also connected to the network, in the present case the Internet.
  • the repair kits RB selected via the Zenkakechnereinrichkrng Z automatically receive the notification M of the damage electronically as a file.
  • the selected repair pawns RB are informed of the total number of repair pawns selected.
  • four repair shops RW 4 , RW 5 , RW 7 and RW 8 have been selected based on the holder's place of residence W. Only these repair shops receive the message M, while the other repair shops RB of this database do not receive a message.
  • the responses received on time which are also sent electronically as a file, each have a cost indication that is automatically read in by the central computer device Z or its software.
  • the central computer device Z automatically compares the cost amounts and then automatically selects the operation with the lowest cost specification. If several repair kits have the same low cost, the selection is based on the shortest distance from the respective location to the place of residence W of the holder or to the other location. If this is also identical, the selection is made according to a random function.
  • repair shops RB It is also possible that a reduction in the percentage of the cost, compared to the cost claim specified in the report, has been agreed with repair shops RB.
  • the selection of repair boxes RB 4 , RB 5 , RB 7 and RB 8 described above leads to the fact that the boxes also receive message M.
  • the response then only serves to confirm that timely repairs are possible.
  • the event "no timely response" is evaluated by the central computer device Z in such a way that timely repair is not possible.
  • the selected repair kit RB is finally automatically communicated to the insurance company V and / or the keeper.
  • This message sent as an electronic file, then preferably also contains the cost information communicated by the repair company RB.
  • the Zenkakechner wisdom Z is otherwise designed such that the event "total damage" is automatically recognized when an electronically transmitted message M
  • the message M is either published completely or only parts of the message automatically on an Internet page of the central computer device Z which can be called up via the Internet.
  • a selection of a repair kit RB, as described above, is not made.
  • the invention provides a fully automatic selection of a suitable repair kit in the event of damage to a damaged motor vehicle.

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Economics (AREA)
  • Strategic Management (AREA)
  • Marketing (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Development Economics (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)

Abstract

L'invention concerne un procédé et un système servant à sélectionner des entreprises de réparation (RB) pour la réparation de véhicules automobiles endommagés. L'invention vise à garantir dans chaque cas une réparation correcte et bon marché. A cet effet, un dispositif informatique central (Z) comprend au moins une base de données pour le stockage d'entreprises de réparation (RB) selon leur emplacement ou le type de véhicule automobile et est conçu de sorte qu'au moins une entreprise de réparation (RB) stockée dans la base de données est automatiquement sélectionnée, après entrée de la signalisation (M) d'un sinistre, en fonction de l'éloignement de l'emplacement par rapport au lieu d'habitation du détenteur du véhicule automobile endommagé ou en fonction d'un autre lieu ou du type de véhicule automobile.
PCT/EP2003/007018 2002-07-22 2003-07-02 Procede et systeme pour selectionner des entreprises de reparation pour la reparation de vehicules automobiles endommages WO2004010345A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2003253022A AU2003253022A1 (en) 2002-07-22 2003-07-02 Method and system for selecting repair shops for repairing damaged vehicles

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE10233308.4 2002-07-22
DE2002133308 DE10233308A1 (de) 2002-07-22 2002-07-22 Verfahren und System zur Auswahl von Reparaturbetrieben zur Reparatur von beschädigten Kraftfahrzeugen

Publications (1)

Publication Number Publication Date
WO2004010345A1 true WO2004010345A1 (fr) 2004-01-29

Family

ID=30128247

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/EP2003/007018 WO2004010345A1 (fr) 2002-07-22 2003-07-02 Procede et systeme pour selectionner des entreprises de reparation pour la reparation de vehicules automobiles endommages

Country Status (3)

Country Link
AU (1) AU2003253022A1 (fr)
DE (1) DE10233308A1 (fr)
WO (1) WO2004010345A1 (fr)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20230104962A1 (en) * 2021-10-01 2023-04-06 Christopher BABULALL System and method for vehicle support

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5835907A (en) * 1995-12-20 1998-11-10 Mci Communications Corporation Emergency PCS system for identification and notification of a subscriber's location
JP2000205890A (ja) * 1999-01-18 2000-07-28 Nri & Ncc Co Ltd 保険サ―ビス業務のためのコ―ルセンタ―システム
EP1202197A1 (fr) * 1999-07-29 2002-05-02 Aioi Insurance Co., Ltd. Systeme d'assistance pour transactions du type consultations

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5835907A (en) * 1995-12-20 1998-11-10 Mci Communications Corporation Emergency PCS system for identification and notification of a subscriber's location
JP2000205890A (ja) * 1999-01-18 2000-07-28 Nri & Ncc Co Ltd 保険サ―ビス業務のためのコ―ルセンタ―システム
EP1202197A1 (fr) * 1999-07-29 2002-05-02 Aioi Insurance Co., Ltd. Systeme d'assistance pour transactions du type consultations

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
PATENT ABSTRACTS OF JAPAN vol. 2000, no. 10 17 November 2000 (2000-11-17) *

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20230104962A1 (en) * 2021-10-01 2023-04-06 Christopher BABULALL System and method for vehicle support

Also Published As

Publication number Publication date
AU2003253022A1 (en) 2004-02-09
DE10233308A1 (de) 2004-02-12

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