WO2003054765A1 - A method and system for telemarketing - Google Patents

A method and system for telemarketing Download PDF

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Publication number
WO2003054765A1
WO2003054765A1 PCT/SE2002/001755 SE0201755W WO03054765A1 WO 2003054765 A1 WO2003054765 A1 WO 2003054765A1 SE 0201755 W SE0201755 W SE 0201755W WO 03054765 A1 WO03054765 A1 WO 03054765A1
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WO
WIPO (PCT)
Prior art keywords
booker
customer
communication unit
database
call
Prior art date
Application number
PCT/SE2002/001755
Other languages
French (fr)
Inventor
Mats ENSÉR
Original Assignee
Telespons It Production Ab
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Telespons It Production Ab filed Critical Telespons It Production Ab
Priority to AU2002339792A priority Critical patent/AU2002339792A1/en
Publication of WO2003054765A1 publication Critical patent/WO2003054765A1/en
Priority to NO20033504A priority patent/NO20033504D0/en

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2218—Call detail recording
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/527—Centralised call answering arrangements not requiring operator intervention

Definitions

  • the present invention relates to a method and a system for telemarketing.
  • Telemarketing e.g. for booking times for various types of advice such as insur- ance matters, economic and financial questions, etc.
  • Telemarketing is traditionally performed by producing lists from a register, after which the booker calls to contact customers.
  • the result of contacts established is noted on the lists which are subsequently taken care of and the results indicated are entered by staff employed for the purpose, for possible further processing. This can only be done when the booker has handed over the list and registration of the results is laborious. Time delays before the obtained result is finally registered may therefore be considerable.
  • a technically more advanced form of telemarketing entails the booker sitting in front of a computer with all the data relating to a specific customer on the computer screen when the conversation is initiated. The information obtained dur- ing the conversation can then be entered directly into the computer.
  • the object of the present invention is to provide a greatly simplified technique for telemarketing which also involves direct economic advantages since the bookers do not require computers at their work places.
  • the communication unit when the booker calls the communication unit, he or she is requested to provide identification and after each completed conversation with a customer the communication unit requests the booker to enter the result of the call in a result database. This reduces the risk of certain necessary operations being for- gotten.
  • the present invention thus simplifies the process of telemarketing considerably, which is extremely important since the staff turnover in so-called outgoing telemarketing is traditionally extremely high and the training time for new staff must therefore be short.
  • the booker works from traditional lists using ordinary keypad telephones, while at the same time results achieved are reported immediately to the database. It is also possible for the booker to call the communication unit via a 020 number, at the cost of the principal, and perform the work from any desired place, e.g. from home or an office work place.
  • the telemarketing procedure can also be automated to a great extent in accordance with the present invention.
  • the telephone number corresponding to the customer ID stated is looked up by the communication unit in a customer database for use for calling the corresponding customer. This preferably takes place automatically and ac- cording to another advantageous embodiment of the method in accordance with the invention when the customer's telephone number is looked up the communication unit reads out the customer's name to the booker for confirmation.
  • said call result is fed into the result database in the form of one or more numbers.
  • entering of the call result follows a tree structure if more complicated reporting is required.
  • the booker specifies a list ID to the communication unit for identification of a list of several customers stored in the customer database who are automatically called in a certain order with the aid of customer IDs taken from the customer database until all customers have been called or the booker stops the process.
  • the process is in this way further automated, the communication unit selecting who on the customer list it is time to call up, and doing this in its own time.
  • the communication unit prior to effecting the connection to a customer requested by the booker, is arranged to automatically search the blocking register NIX as regards the customer in question. This avoids people listed in the blocking register, NIX, for telephone sales being called up.
  • a supervising and read-out unit for entering data into said database and for reading out data from the database.
  • the supervis- ing and read-out unit preferably comprises means for entering and reading out data to or from said database via the Internet. This allows the management, for instance, access to the system and operations performed therein, via the Internet. Parameters in the method can be controlled and stored registers of booker identities, for instance can be updated. Since all information on the bookers' activities is also available in this way, information on which salary administration is based can easily be produced.
  • the drawing shows a booker A who, with the aid of an ordinary telephone, is calling a communication unit D with audio response function, calling and switching or connecting functions.
  • This communication unit preferably comprises a computer with audio response function.
  • the communication unit D communicates with a database B.
  • the communication unit D When the booker A calls up the communication unit D the communication unit sends a request to the booker to identify himself. By pressing the buttons on his telephone the booker then states a user's code and the communication unit D compares this with approved users' codes stored in the database B in order to identify the user.
  • a request is then sent from the communication unit D to the booker A to dial a unique customer ID on his telephone, corresponding to the customer he wishes to call.
  • the communication unit D collects the telephone number corresponding to the specified customer ID from the database B, appropriates an out- going line and calls up the relevant number automatically.
  • the communication unit D may possibly also collect the name of the specific customer K for reading to the booker A for purposes of confirmation.
  • the customer K When the customer K answers, the customer K is connected to the booker A for a conversation. At the same time the communication unit D logs into the database B that another unfinished conversation is in progress.
  • the communication unit D can preferably also be connected to the blocking register, NIX, for telephone sales in order to automatically search this for the specific customer before the call is made.
  • NIX blocking register
  • This report of the call result may consist of one or more numbers or it may follow a tree structure if more complicated reporting is required.
  • the call is then cancelled as having been reported. If the booker A should forget to report the call and instead replaces the receiver, information as to the unreported call is stored and the next time booker A calls, the communication unit D will ask for the result of the unreported call. Unconnected calls are also logged into the database B, without any action on the part of the booker A, as well as the reason for the non-connection, such as no answer, engaged, etc.
  • lists of customers with pertinent customer ID may be stored in the database B and these customer lists may be made available to the booker A by stating a list ID that identifies the relevant customer list through which the booker A wishes to work.
  • the communication unit D selects who on the list it is time to call, and does this in its own time until no customers K remain on the customer list or until the booker A stops the process, e.g. by pushing a button.
  • Two tables are updated in the database B for read-out - a table with one item per booker identity and a table with one item per customer identity.
  • An item is also entered into a log-table for every event of interest. Examples of such events are:
  • a supervising and read-out unit P makes the database B accessible for entering data to the database and reading data from the database B via the Internet from user terminals not in the immediate vicinity of the database.
  • Operations carried out in the system can in this way be supervised or monitored by the management, for instance.
  • Various parameters in the procedure performed can be controlled and registered and the booker identity, for instance, can easily be updated. Since, therefore, all information as to the bookers' activities is available from the database B, it can also be used as a basis for salary administration.
  • Results entered into the database may also be extracted at suitable times via the communication unit if desired, for further processing.
  • the technology according to the invention may also be used for other applications when contact is desired with a large number of people selected in accordance with certain criteria.
  • an election worker Before a parliamentary election, for instance, an election worker can rapidly come into contact with a larger number of voters with the aid of the invention, each of which has been selected on the basis of age, place of residence, declared income, etc., as desired by the election worker.

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Signal Processing (AREA)
  • Strategic Management (AREA)
  • Accounting & Taxation (AREA)
  • Marketing (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Game Theory and Decision Science (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)

Abstract

In a method of telemarketing a booker (A) calls to a communication unit (0) with audio response function, calling and connection functions, and identifies himself. The booker then states a customer ID and the corresponding customer (K) is automatically called from said communication unit, after which booker and customer are connected for conversation. Upon completion of the conversation, at the request of said communication unit, the booker (A) enters the result of the call into a result database. In a system for telemarketing a communication unit (D) with audio response function, calling and connection functions is arranged to automatically effect telephonic communication between a booker (A), following identification of said booker, and a customer (K) defined bya customer ID specified by the booker. The communication unit (D) is arranged, upon completion of the call, to send a request to the booker (A) to enter the result of the call into a database.

Description

A METHOD AND SYSTEM FOR TELEMARKETING
The present invention relates to a method and a system for telemarketing. Telemarketing e.g. for booking times for various types of advice such as insur- ance matters, economic and financial questions, etc., is traditionally performed by producing lists from a register, after which the booker calls to contact customers. The result of contacts established is noted on the lists which are subsequently taken care of and the results indicated are entered by staff employed for the purpose, for possible further processing. This can only be done when the booker has handed over the list and registration of the results is laborious. Time delays before the obtained result is finally registered may therefore be considerable.
A technically more advanced form of telemarketing entails the booker sitting in front of a computer with all the data relating to a specific customer on the computer screen when the conversation is initiated. The information obtained dur- ing the conversation can then be entered directly into the computer.
By booker in this connection is meant a person which is contacting a large number of persons or customers, selected according to certain criteria for specific purposes, such as telemarketing as mentioned above, different kinds of investigations, e.g. investigations of markets in a wide sense, investigations of opinions and attitudes, etc.
The object of the present invention is to provide a greatly simplified technique for telemarketing which also involves direct economic advantages since the bookers do not require computers at their work places.
This object is achieved by means of a method as defined in claim 1 and a system as defined in claim 18.
Thus when the booker calls the communication unit, he or she is requested to provide identification and after each completed conversation with a customer the communication unit requests the booker to enter the result of the call in a result database. This reduces the risk of certain necessary operations being for- gotten. The present invention thus simplifies the process of telemarketing considerably, which is extremely important since the staff turnover in so-called outgoing telemarketing is traditionally extremely high and the training time for new staff must therefore be short. Furthermore, in accordance with the invention the booker works from traditional lists using ordinary keypad telephones, while at the same time results achieved are reported immediately to the database. It is also possible for the booker to call the communication unit via a 020 number, at the cost of the principal, and perform the work from any desired place, e.g. from home or an office work place. The telemarketing procedure can also be automated to a great extent in accordance with the present invention.
According to a preferred embodiment of the method in accordance with the invention the telephone number corresponding to the customer ID stated is looked up by the communication unit in a customer database for use for calling the corresponding customer. This preferably takes place automatically and ac- cording to another advantageous embodiment of the method in accordance with the invention when the customer's telephone number is looked up the communication unit reads out the customer's name to the booker for confirmation.
According to yet another advantageous embodiment of the method in accordance with the invention, when the customer answers information is stored in a call database that the call has been connected and calls which are not connected are also stored in the call database specifying the reason, such as engaged, no answer, etc. This occurs automatically without any action on the part of the booker.
According to another advantageous embodiment of the method in accor- dance with the invention said call result is fed into the result database in the form of one or more numbers. Alternatively entering of the call result follows a tree structure if more complicated reporting is required.
According to yet another advantageous embodiment of the method in accordance with the invention the booker specifies a list ID to the communication unit for identification of a list of several customers stored in the customer database who are automatically called in a certain order with the aid of customer IDs taken from the customer database until all customers have been called or the booker stops the process. The process is in this way further automated, the communication unit selecting who on the customer list it is time to call up, and doing this in its own time.
According to an advantageous embodiment of the system in accordance with the invention, prior to effecting the connection to a customer requested by the booker, the communication unit is arranged to automatically search the blocking register NIX as regards the customer in question. This avoids people listed in the blocking register, NIX, for telephone sales being called up.
According to another advantageous embodiment of the system in accordance with the invention a supervising and read-out unit is provided for entering data into said database and for reading out data from the database. The supervis- ing and read-out unit preferably comprises means for entering and reading out data to or from said database via the Internet. This allows the management, for instance, access to the system and operations performed therein, via the Internet. Parameters in the method can be controlled and stored registers of booker identities, for instance can be updated. Since all information on the bookers' activities is also available in this way, information on which salary administration is based can easily be produced.
In order to explain the invention in more detail one embodiment of the invention, selected by way of example, will be described in more detail with reference to the accompanying drawing which illustrates schematically the embodi- ment of the system in accordance with the invention.
The drawing shows a booker A who, with the aid of an ordinary telephone, is calling a communication unit D with audio response function, calling and switching or connecting functions. This communication unit preferably comprises a computer with audio response function. The communication unit D communicates with a database B.
When the booker A calls up the communication unit D the communication unit sends a request to the booker to identify himself. By pressing the buttons on his telephone the booker then states a user's code and the communication unit D compares this with approved users' codes stored in the database B in order to identify the user.
A request is then sent from the communication unit D to the booker A to dial a unique customer ID on his telephone, corresponding to the customer he wishes to call. The communication unit D collects the telephone number corresponding to the specified customer ID from the database B, appropriates an out- going line and calls up the relevant number automatically. The communication unit D may possibly also collect the name of the specific customer K for reading to the booker A for purposes of confirmation.
When the customer K answers, the customer K is connected to the booker A for a conversation. At the same time the communication unit D logs into the database B that another unfinished conversation is in progress.
The communication unit D can preferably also be connected to the blocking register, NIX, for telephone sales in order to automatically search this for the specific customer before the call is made. When the conversation has been completed by the customer K replacing the receiver, the audio response voice of the communication unit D will request the booker A to enter the result of the conversation, which is stored in the database B.
This report of the call result may consist of one or more numbers or it may follow a tree structure if more complicated reporting is required. The call is then cancelled as having been reported. If the booker A should forget to report the call and instead replaces the receiver, information as to the unreported call is stored and the next time booker A calls, the communication unit D will ask for the result of the unreported call. Unconnected calls are also logged into the database B, without any action on the part of the booker A, as well as the reason for the non-connection, such as no answer, engaged, etc.
The above procedure is repeated until the booker A replaces the telephone receiver or does not enter a new customer ID within a certain predeter- mined period after the last completed call.
In accordance with a more automated variant of the invention lists of customers with pertinent customer ID may be stored in the database B and these customer lists may be made available to the booker A by stating a list ID that identifies the relevant customer list through which the booker A wishes to work. The communication unit D then selects who on the list it is time to call, and does this in its own time until no customers K remain on the customer list or until the booker A stops the process, e.g. by pushing a button.
Two tables are updated in the database B for read-out - a table with one item per booker identity and a table with one item per customer identity. An item is also entered into a log-table for every event of interest. Examples of such events are:
• A booker logs on to the system;
• A bookers logs off by replacing the receiver;
• A booker is forcibly logged off since no new customer ID was indicated in time; • A booker reports the result of a previous call when logging on;
• A connection attempt is made without a call resulting; and
• A conversation has been carried on between booker and customer, and has been reported. In accordance with the invention, thus, call results will be directly reported and stored.
A supervising and read-out unit P makes the database B accessible for entering data to the database and reading data from the database B via the Internet from user terminals not in the immediate vicinity of the database. Operations carried out in the system can in this way be supervised or monitored by the management, for instance. Various parameters in the procedure performed can be controlled and registered and the booker identity, for instance, can easily be updated. Since, therefore, all information as to the bookers' activities is available from the database B, it can also be used as a basis for salary administration. Results entered into the database may also be extracted at suitable times via the communication unit if desired, for further processing.
The technology according to the invention may also be used for other applications when contact is desired with a large number of people selected in accordance with certain criteria. Before a parliamentary election, for instance, an election worker can rapidly come into contact with a larger number of voters with the aid of the invention, each of which has been selected on the basis of age, place of residence, declared income, etc., as desired by the election worker.

Claims

1. A method of telemarketing, characterized in that a booker calls to a communication unit with audio response function, calling and connection functions
'< and identifies himself, whereupon the booker states a customer ID and the corresponding customer is automatically called from said communication unit, after which booker and customer are connected for conversation, and in that upon completion of the conversation, at the request of said communication unit the booker enters the result of the call into a result database.
2. A method as claimed in claim 1 , characterized in that, after calling the communication unit, the booker is requested by the communication unit to identify himself.
3. A method as claimed in claim 2, characterized in that the booker identifies himself by stating a user code.
4. A method as claimed in claim 3, characterized in that said user code comprises the telephone number from which the booker is calling.
5. A method as claimed in claim 3 or claim 4, characterized in that for identification the user code is checked against approved user codes stored in a user- code database.
6. A method as claimed in any one of the preceding claims, characterized in that the telephone number corresponding to the customer ID stated is looked up by said communication unit in a customer database for use for calling the corresponding customer.
7. A method as claimed in claim 6, characterized in that when the customer's telephone number is looked up the communication unit reads out the customer's name to the booker for confirmation.
8. A method as claimed in any one of the preceding claims, characterized in that when the customer answers information is stored in a call database that the call has been connected and in that calls which are not connected are also stored in the call database specifying the reason, such as engaged, no answer, etc.
9.- -._A method as clajmed in any one of the preceding claims, characterized in that said call result is fed into the result database in the form of one or more numbers.
10. A method as claimed in any one of claims 1-8, characterized in that entering of the call result follows a tree structure.
11. A method as claimed in any one of the preceding claims, characterized in that when the result of the call has been entered into the result database the call is cancelled.
12. A method as claimed in any one of the preceding claims, characterized in that calls lacking a call result are registered and the next time the booker calls the communication unit he is reminded that no call result has been entered.
13. A method as claimed in any one of claims 6-12, characterized in that the booker calls following lists of customers whose IDs are stored in said customer database.
14. A method as claimed in claim 13, characterized in that the booker specifies a list ID to the communication unit for identification of a list of several customers stored in the customer database who are automatically called in a certain order with the aid of customer IDs taken from the customer database until all customers have been called or the booker stops the process.
15. A method as claimed in any one of the preceding claims, characterized in that the connection between the booker and the communication unit is broken if the booker does not state a new customer ID or list ID within a prescribed time after the previous call or the last call on a customer list has been completed.
16. A method as claimed in any one of the preceding claims, characterized in that said result, user code, customer and call databases are one and the same database.
17. A method as claimed in any one of the preceding claims, characterized in that read-puts of the call results are provided v}a the communication unit at suitable times for further processing.
18. A system for telemarketing, characterized in that a communication unit with audio response function, calling and connection functions is arranged to automatically effect telephonic communication between a booker, following identification of said booker, and a customer defined by a customer ID specified by the booker, and in that said communication unit is arranged, upon completion of the call, to send a request to the booker to enter the result of the call into a database.
19. A system as claimed in claim 18, characterized in that for identification of the booker the communication unit is arranged to compare the user code obtained from the booker with approved user codes stored in the database.
20. A system as claimed in claim 18 or claim 19, characterized in that said communication unit is arranged to collect the telephone number from said database corresponding to the stated customer ID for establishing said telephone connection between booker and customer.
21. A system as claimed in claim 20, characterized in that besides a telephone number corresponding to each customer ID, the database also contains the customer's name and in that said communication unit is arranged to read out the relevant customer name to the booker for the purpose of confirmation.
22. A system as claimed in any one of claims 18-21 , characterized in that if no call result has been entered the communication unit is arranged to store information concerning the call in order to remind the booker of the lacking call the next time the booker calls the communication unit.
23. A system as claimed in any one of claims 18-22, characterized in that said communication unit is arranged to log every telephone connection established between booker and customer in said database, as well as every telephone connection requested.
24. „. A system as claimed in any one of claims 8-23, characterized in that the communication unit is arranged to disconnect the connection with the booker if no new customer ID has been entered within a predetermined time after completion of the latest customer call.
25. A system as claimed in any one of claims 18-24 wherein customer IDs are stored in said database in a list of customers, characterized in that on the basis of a list ID received from the booker for identification of said customer list, the communication is arranged to collect requisite customer ID from said database for automatic calling of the customers on the list in a certain order.
26. A system as claimed in any one of claims 18-25, characterized in that prior to effecting the connection to a customer requested by the booker, the communication unit is arranged to automatically search the blocking register NIX as regards the customer in question.
27. A system as claimed in any one of claims 18-26, characterized in that said communication unit comprises a computer with audio response function.
28. A system as claimed in any one of the preceding claims, characterized in that a supervising and read-out unit is provided for entering data to said database and for reading out data from the database.
29. A system as claimed in claim 28, characterized in that said supervising and read-out unit comprises means for entering and reading out data to or from said database via the Internet.
PCT/SE2002/001755 2001-12-10 2002-09-26 A method and system for telemarketing WO2003054765A1 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
AU2002339792A AU2002339792A1 (en) 2001-12-10 2002-09-26 A method and system for telemarketing
NO20033504A NO20033504D0 (en) 2001-12-10 2003-08-07 Telemarketing method and system

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
SE0104142-5 2001-12-10
SE0104142A SE518752C2 (en) 2001-12-10 2001-12-10 Telemarketing procedure and system

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NO (1) NO20033504D0 (en)
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CN101686284A (en) * 2008-09-27 2010-03-31 上海东方希杰商务有限公司 Automatic voice ordering method for home shopping and system

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DE19901137A1 (en) * 1999-01-14 2000-07-20 Alcatel Sa Automatic consumer's dialling and selection system for telemarketing for customer contacting and service and information deals
US6216111B1 (en) * 1997-03-19 2001-04-10 Walker Digital, Llc System and method for telemarketing presentations
US20010012426A1 (en) * 1999-12-21 2001-08-09 Hiroyuki Kato Arrayed-waveguide grating

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US5499289A (en) * 1994-12-06 1996-03-12 At&T Corp. Systems, methods and articles of manufacture for performing distributed telecommunications
US5819029A (en) * 1997-02-20 1998-10-06 Brittan Communications International Corp. Third party verification system and method
US6216111B1 (en) * 1997-03-19 2001-04-10 Walker Digital, Llc System and method for telemarketing presentations
US5960073A (en) * 1997-04-03 1999-09-28 Genesys Telecommunications Laboratories , Inc. Method and apparatus for providing an interactive home agent with access to call center functionality and resources
DE19901137A1 (en) * 1999-01-14 2000-07-20 Alcatel Sa Automatic consumer's dialling and selection system for telemarketing for customer contacting and service and information deals
US20010012426A1 (en) * 1999-12-21 2001-08-09 Hiroyuki Kato Arrayed-waveguide grating

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Publication number Priority date Publication date Assignee Title
CN101686284A (en) * 2008-09-27 2010-03-31 上海东方希杰商务有限公司 Automatic voice ordering method for home shopping and system

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Publication number Publication date
SE0104142L (en) 2002-11-19
NO20033504L (en) 2003-08-07
NO20033504D0 (en) 2003-08-07
SE518752C2 (en) 2002-11-19
AU2002339792A1 (en) 2003-07-09
SE0104142D0 (en) 2001-12-10

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