SE0104142L - Telemarketing procedure and system - Google Patents

Telemarketing procedure and system

Info

Publication number
SE0104142L
SE0104142L SE0104142A SE0104142A SE0104142L SE 0104142 L SE0104142 L SE 0104142L SE 0104142 A SE0104142 A SE 0104142A SE 0104142 A SE0104142 A SE 0104142A SE 0104142 L SE0104142 L SE 0104142L
Authority
SE
Sweden
Prior art keywords
booker
customer
communication unit
telemarketing
call
Prior art date
Application number
SE0104142A
Other languages
Swedish (sv)
Other versions
SE0104142D0 (en
SE518752C2 (en
Inventor
Mats Enser
Original Assignee
Telespons It Production Ab
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Telespons It Production Ab filed Critical Telespons It Production Ab
Priority to SE0104142A priority Critical patent/SE518752C2/en
Publication of SE0104142D0 publication Critical patent/SE0104142D0/en
Priority to AU2002339792A priority patent/AU2002339792A1/en
Priority to PCT/SE2002/001755 priority patent/WO2003054765A1/en
Publication of SE0104142L publication Critical patent/SE0104142L/en
Publication of SE518752C2 publication Critical patent/SE518752C2/en
Priority to NO20033504A priority patent/NO20033504L/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2218—Call detail recording
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/527—Centralised call answering arrangements not requiring operator intervention

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Signal Processing (AREA)
  • Marketing (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Strategic Management (AREA)
  • Finance (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)

Abstract

In a method of telemarketing a booker (A) calls to a communication unit (0) with audio response function, calling and connection functions, and identifies himself. The booker then states a customer ID and the corresponding customer (K) is automatically called from said communication unit, after which booker and customer are connected for conversation. Upon completion of the conversation, at the request of said communication unit, the booker (A) enters the result of the call into a result database. In a system for telemarketing a communication unit (D) with audio response function, calling and connection functions is arranged to automatically effect telephonic communication between a booker (A), following identification of said booker, and a customer (K) defined bya customer ID specified by the booker. The communication unit (D) is arranged, upon completion of the call, to send a request to the booker (A) to enter the result of the call into a database.
SE0104142A 2001-12-10 2001-12-10 Telemarketing procedure and system SE518752C2 (en)

Priority Applications (4)

Application Number Priority Date Filing Date Title
SE0104142A SE518752C2 (en) 2001-12-10 2001-12-10 Telemarketing procedure and system
AU2002339792A AU2002339792A1 (en) 2001-12-10 2002-09-26 A method and system for telemarketing
PCT/SE2002/001755 WO2003054765A1 (en) 2001-12-10 2002-09-26 A method and system for telemarketing
NO20033504A NO20033504L (en) 2001-12-10 2003-08-07 Telemarketing method and system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
SE0104142A SE518752C2 (en) 2001-12-10 2001-12-10 Telemarketing procedure and system

Publications (3)

Publication Number Publication Date
SE0104142D0 SE0104142D0 (en) 2001-12-10
SE0104142L true SE0104142L (en) 2002-11-19
SE518752C2 SE518752C2 (en) 2002-11-19

Family

ID=20286259

Family Applications (1)

Application Number Title Priority Date Filing Date
SE0104142A SE518752C2 (en) 2001-12-10 2001-12-10 Telemarketing procedure and system

Country Status (4)

Country Link
AU (1) AU2002339792A1 (en)
NO (1) NO20033504L (en)
SE (1) SE518752C2 (en)
WO (1) WO2003054765A1 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101686284A (en) * 2008-09-27 2010-03-31 上海东方希杰商务有限公司 Automatic voice ordering method for home shopping and system

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5499289A (en) * 1994-12-06 1996-03-12 At&T Corp. Systems, methods and articles of manufacture for performing distributed telecommunications
US5819029A (en) * 1997-02-20 1998-10-06 Brittan Communications International Corp. Third party verification system and method
US6216111B1 (en) * 1997-03-19 2001-04-10 Walker Digital, Llc System and method for telemarketing presentations
US5960073A (en) * 1997-04-03 1999-09-28 Genesys Telecommunications Laboratories , Inc. Method and apparatus for providing an interactive home agent with access to call center functionality and resources
DE19901137A1 (en) * 1999-01-14 2000-07-20 Alcatel Sa Automatic consumer's dialling and selection system for telemarketing for customer contacting and service and information deals
JP2001174653A (en) * 1999-12-21 2001-06-29 Nec Corp Array waveguide grating

Also Published As

Publication number Publication date
NO20033504D0 (en) 2003-08-07
AU2002339792A1 (en) 2003-07-09
WO2003054765A1 (en) 2003-07-03
SE0104142D0 (en) 2001-12-10
NO20033504L (en) 2003-08-07
SE518752C2 (en) 2002-11-19

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Legal Events

Date Code Title Description
NUG Patent has lapsed