AU7518098A - Method for managing an automatic telephone information service and adapted automatic information system - Google Patents

Method for managing an automatic telephone information service and adapted automatic information system

Info

Publication number
AU7518098A
AU7518098A AU75180/98A AU7518098A AU7518098A AU 7518098 A AU7518098 A AU 7518098A AU 75180/98 A AU75180/98 A AU 75180/98A AU 7518098 A AU7518098 A AU 7518098A AU 7518098 A AU7518098 A AU 7518098A
Authority
AU
Australia
Prior art keywords
caller
automatic
managing
determining
information service
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU75180/98A
Inventor
Robert Van Kommer
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Swisscom AG
Original Assignee
Swisscom AG
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Swisscom AG filed Critical Swisscom AG
Publication of AU7518098A publication Critical patent/AU7518098A/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42204—Arrangements at the exchange for service or number selection by voice
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42093—Notifying the calling party of information on the called or connected party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/72—Finding out and indicating number of calling subscriber

Abstract

The invention concerns a method for managing an automatic telephone information service in a public telephone network (3), comprising the following steps: setting a telephone connection through the public telephone network (3) between a caller (1) and the system; identifying the caller (1); determining a voice model (52) particular to the caller (1); determining a history of the caller's (1) calls; determining the identification of the subscriber requested from the caller's voice request by a speech recognition method using said caller's voice model (52), said caller's profile (51) and a general directory (9) of said public telephone network (3) subscribers; determining the requested subscriber's (2) number using the general directory (9); setting up a connection between the caller and the requested subscriber.
AU75180/98A 1998-06-09 1998-06-09 Method for managing an automatic telephone information service and adapted automatic information system Abandoned AU7518098A (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/CH1998/000247 WO1999065215A1 (en) 1998-06-09 1998-06-09 Method for managing an automatic telephone information service and adapted automatic information system

Publications (1)

Publication Number Publication Date
AU7518098A true AU7518098A (en) 1999-12-30

Family

ID=4551335

Family Applications (1)

Application Number Title Priority Date Filing Date
AU75180/98A Abandoned AU7518098A (en) 1998-06-09 1998-06-09 Method for managing an automatic telephone information service and adapted automatic information system

Country Status (5)

Country Link
EP (1) EP1086568B1 (en)
AT (1) ATE231312T1 (en)
AU (1) AU7518098A (en)
DE (1) DE69810819T2 (en)
WO (1) WO1999065215A1 (en)

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1102241A1 (en) * 1999-11-19 2001-05-23 Medical Development & Technology Information Division B.V. Adaptive voice-controlled dialogue system
DE10046359A1 (en) * 2000-09-20 2002-03-28 Philips Corp Intellectual Pty dialog system
FR2814625B1 (en) * 2000-09-25 2003-01-03 Prosodie TELEPHONY SYSTEM WITH SUBTITLETING AND / OR TRANSLATION
US7920682B2 (en) 2001-08-21 2011-04-05 Byrne William J Dynamic interactive voice interface
US7136459B2 (en) 2004-02-05 2006-11-14 Avaya Technology Corp. Methods and apparatus for data caching to improve name recognition in large namespaces
JP4260788B2 (en) 2005-10-20 2009-04-30 本田技研工業株式会社 Voice recognition device controller

Family Cites Families (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1989000793A1 (en) * 1987-07-10 1989-01-26 American Telephone & Telegraph Company Directory assistance systems
US5165095A (en) * 1990-09-28 1992-11-17 Texas Instruments Incorporated Voice telephone dialing
CA2091658A1 (en) * 1993-03-15 1994-09-16 Matthew Lennig Method and apparatus for automation of directory assistance using speech recognition
US5732187A (en) * 1993-09-27 1998-03-24 Texas Instruments Incorporated Speaker-dependent speech recognition using speaker independent models
FI935142A (en) * 1993-11-19 1995-05-20 Nokia Telecommunications Oy Procedure for identification of a subscriber in a fixed network
US5689547A (en) * 1995-11-02 1997-11-18 Ericsson Inc. Network directory methods and systems for a cellular radiotelephone
US5841852A (en) * 1995-12-29 1998-11-24 Mci Communications Corporation Method and system for telecommunications language support
US6167117A (en) * 1996-10-07 2000-12-26 Nortel Networks Limited Voice-dialing system using model of calling behavior

Also Published As

Publication number Publication date
DE69810819D1 (en) 2003-02-20
WO1999065215A1 (en) 1999-12-16
DE69810819T2 (en) 2003-11-06
EP1086568B1 (en) 2003-01-15
ATE231312T1 (en) 2003-02-15
EP1086568A1 (en) 2001-03-28

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Legal Events

Date Code Title Description
MK6 Application lapsed section 142(2)(f)/reg. 8.3(3) - pct applic. not entering national phase