US20020085693A1 - Voice-data telephonic interface control system - Google Patents

Voice-data telephonic interface control system Download PDF

Info

Publication number
US20020085693A1
US20020085693A1 US09/483,277 US48327700A US2002085693A1 US 20020085693 A1 US20020085693 A1 US 20020085693A1 US 48327700 A US48327700 A US 48327700A US 2002085693 A1 US2002085693 A1 US 2002085693A1
Authority
US
United States
Prior art keywords
means
signals
data
digital
control
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
US09/483,277
Inventor
Ronald Katz
Original Assignee
Katz Ronald A.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
Priority to US75329985A priority Critical
Priority to US07/018,244 priority patent/US4792968A/en
Priority to US07/194,258 priority patent/US4845739A/en
Priority to US34250689A priority
Priority to US07/555,111 priority patent/US5048075A/en
Priority to US07/756,956 priority patent/US5365575A/en
Priority to US08/306,650 priority patent/US5787156A/en
Application filed by Katz Ronald A. filed Critical Katz Ronald A.
Priority to US09/483,277 priority patent/US20020085693A1/en
Publication of US20020085693A1 publication Critical patent/US20020085693A1/en
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=25045768&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=US20020085693(A1) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Application status is Abandoned legal-status Critical

Links

Images

Classifications

    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07FCOIN-FREED OR LIKE APPARATUS
    • G07F17/00Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/32Coin-freed apparatus for hiring articles; Coin-freed facilities or services for games, toys, sports or amusements, e.g. casino games, online gambling or betting
    • AHUMAN NECESSITIES
    • A63SPORTS; GAMES; AMUSEMENTS
    • A63FCARD, BOARD, OR ROULETTE GAMES; INDOOR GAMES USING SMALL MOVING PLAYING BODIES; VIDEO GAMES; GAMES NOT OTHERWISE PROVIDED FOR
    • A63F3/00Board games; Raffle games
    • A63F3/08Raffle games that can be played by a fairly large number of people
    • A63F3/081Raffle games that can be played by a fairly large number of people electric
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07CTIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00Arrangements, systems, or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07CTIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C15/00Generating random numbers; Lottery apparatus
    • G07C15/005Generating random numbers; Lottery apparatus with dispensing of lottery tickets
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07CTIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C15/00Generating random numbers; Lottery apparatus
    • G07C15/006Generating random numbers; Lottery apparatus electronically
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07FCOIN-FREED OR LIKE APPARATUS
    • G07F17/00Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/32Coin-freed apparatus for hiring articles; Coin-freed facilities or services for games, toys, sports or amusements, e.g. casino games, online gambling or betting
    • G07F17/3244Payment aspects of a gaming system, e.g. payment schemes, setting payout ratio, bonus or consolation prizes
    • G07F17/3248Payment aspects of a gaming system, e.g. payment schemes, setting payout ratio, bonus or consolation prizes involving non-monetary media of fixed value, e.g. casino chips of fixed value
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M11/00Telephonic communication systems adapted for combination with other electrical systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/22Supervisory, monitoring, management, i.e. operation, administration, maintenance or testing arrangements
    • H04M3/36Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/38Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/46Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services, time announcements
    • H04M3/493Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/0016Arrangements providing connection between exchanges
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/0016Arrangements providing connection between exchanges
    • H04Q3/002Details
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/42Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker
    • H04Q3/54Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised
    • H04Q3/545Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised using a stored programme
    • H04Q3/54508Configuration, initialization
    • H04Q3/54533Configuration data, translation, passwords, databases
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/42Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker
    • H04Q3/54Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised
    • H04Q3/545Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised using a stored programme
    • H04Q3/54541Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised using a stored programme using multi-processor systems
    • H04Q3/5455Multi-processor, parallelism, distributed systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/42Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker
    • H04Q3/54Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised
    • H04Q3/545Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised using a stored programme
    • H04Q3/54575Software application
    • H04Q3/54591Supervision, e.g. fault localisation, traffic measurements, avoiding errors, failure recovery, monitoring, statistical analysis
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/64Distributing or queueing
    • H04Q3/66Traffic distributors
    • H04Q3/665Circuit arrangements therefor
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/72Finding out and indicating number of calling subscriber
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/72Finding out and indicating number of calling subscriber
    • H04Q3/74Identification of subscriber calling from a party-line
    • AHUMAN NECESSITIES
    • A63SPORTS; GAMES; AMUSEMENTS
    • A63FCARD, BOARD, OR ROULETTE GAMES; INDOOR GAMES USING SMALL MOVING PLAYING BODIES; VIDEO GAMES; GAMES NOT OTHERWISE PROVIDED FOR
    • A63F3/00Board games; Raffle games
    • A63F3/08Raffle games that can be played by a fairly large number of people
    • A63F3/081Raffle games that can be played by a fairly large number of people electric
    • A63F2003/082Raffle games that can be played by a fairly large number of people electric with remote participants
    • A63F2003/086Raffle games that can be played by a fairly large number of people electric with remote participants played via telephone, e.g. using a modem
    • AHUMAN NECESSITIES
    • A63SPORTS; GAMES; AMUSEMENTS
    • A63FCARD, BOARD, OR ROULETTE GAMES; INDOOR GAMES USING SMALL MOVING PLAYING BODIES; VIDEO GAMES; GAMES NOT OTHERWISE PROVIDED FOR
    • A63F9/00Games not otherwise provided for
    • A63F9/24Electric games; Games using electronic circuits not otherwise provided for
    • A63F2009/2401Detail of input, input devices
    • A63F2009/2411Input form cards, tapes, discs
    • A63F2009/2419Optical
    • A63F2009/242Bar codes
    • AHUMAN NECESSITIES
    • A63SPORTS; GAMES; AMUSEMENTS
    • A63FCARD, BOARD, OR ROULETTE GAMES; INDOOR GAMES USING SMALL MOVING PLAYING BODIES; VIDEO GAMES; GAMES NOT OTHERWISE PROVIDED FOR
    • A63F3/00Board games; Raffle games
    • A63F3/06Lottos or bingo games; Systems, apparatus or devices for checking such games
    • A63F3/065Tickets or accessories for use therewith
    • A63F3/0665Tickets or accessories for use therewith having a message becoming legible after rubbing-off a coating or removing an adhesive layer
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07CTIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00Arrangements, systems, or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • G07C2011/04Arrangements, systems, or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2201/00Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2203/00Aspects of automatic or semi-automatic exchanges
    • H04M2203/10Aspects of automatic or semi-automatic exchanges related to the purpose or context of the telephonic communication
    • H04M2203/1066Game playing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2203/00Aspects of automatic or semi-automatic exchanges
    • H04M2203/20Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2016Call initiation by network rather than by subscriber
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2242/00Special services or facilities
    • H04M2242/22Automatic class or number identification arrangements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42025Calling or Called party identification service
    • H04M3/42034Calling party identification service
    • H04M3/42059Making use of the calling party identifier
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/436Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13034A/D conversion, code compression/expansion
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072Sequence circuits for call signaling, ACD systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1309Apparatus individually associated with a subscriber line, line circuits
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13091CLI, identification of calling line
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13093Personal computer, PC
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13095PIN / Access code, authentication
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13096Digital apparatus individually associated with a subscriber line, digital line circuits
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13097Numbering, addressing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103Memory
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13106Microprocessor, CPU
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13107Control equipment for a part of the connection, distributed control, co-processing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1313Metering, billing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13141Hunting for free outlet, circuit or channel
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1316Service observation, testing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13173Busy signals
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13174Data transmission, file transfer
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13175Graphical user interface [GUI], WWW interface, visual indication
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13178Control signals
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13204Protocols
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13213Counting, timing circuits
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13214Clock signals
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13216Code signals, frame structure
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322PBX
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13256Call screening
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1328Call transfer, e.g. in PBX
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1332Logic circuits
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1333Random systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13349Network management
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1337Operator, emergency services
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13375Electronic mail
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13376Information service, downloading of information, 0800/0900 services
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13377Recorded announcement
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13405Dual frequency signaling, DTMF
    • YGENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10STECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S379/00Telephonic communications
    • Y10S379/903Password

Abstract

In an audio-digital telephone interface system, selective operation prompts a caller with oral instructions to provide: digital control signals, digital data signals (numeric) or audio signals. Inbound and outbound operations are involved and inbound callers are qualified as by automatic number identification (ANI) signals and consumable key operation. A data cell is loaded in accordance with an operating program and the resulting data packet is flagged depending on the presence of audio signals. Data packets are returned to storage, as for subsequent addressing to call up, as to process or cue a caller. The illustrative format receives and organizes order data for goods or services or to isolate a subset or a sub-subset of callers.

Description

    BACKGROUND AND SUMMARY OF THE INVENTION
  • This is a continuation-in-part of application Ser. No. 481,403 filed Feb. 20, 1990 and entitled “Voice-Data Telephonic Control System” which was a continuation-in-part of application Ser. No. 312,792 filed Feb. 21, 1989 and entitled “Voice-Data Telephonic Control System” which was a continuation-in-part of application Ser. No. 194,258 filed May 16, 1988 and entitled “Telephonic-Interface Statistical Analysis System”, issued Jul. 4, 1989 as U.S. Pat. No. 4,845,739, which was a continuation-in-part of application Ser. No. 018,244 filed Feb. 24, 1987 and entitled “Statistical Analysis System For Use With Public Communication Facility”, issued Dec. 20, 1988 as U.S. Pat. No. 4,792,968, which was a continuation-in-part of application Ser. No. 753,299 filed Jul. 10, 1985 and entitled “Statistical Analysis System For Use With Public Communication Facility”, now abandoned. [0001]
  • As the use of computer techniques has steadily grown, related telephonic communication techniques also have expanded. In that regard, telephone systems have been developed for effectively transmitting digital data in forms commonly utilized by computer apparatus. At a more personal level, the traditional push buttons of telephone instruments have been utilized to provide digital signals at a remote location for both data and control functions. Consequently, various operations have been performed. [0002]
  • In the typical operation of a telephone instrument as a digital input device, voice messages prompt callers to provide data and control signals by actuating the alphanumeric buttons of a conventional telephone. Detailed forms of such systems have been proposed in association with computers to provide various services, and one such system is disclosed in U.S. Pat. No. 4,792,968 issued Dec. 20, 1988, to Ronald A. Katz from an application Ser. No. 07/018,244 filed Feb. 24, 1987. [0003]
  • Although traditional systems for interfacing an individual person at a telephone terminal with a computer or data processor have been effective, such systems have been somewhat limited in application. In general, the present invention is based on recognizing the need in such systems to accommodate voice signals as to provide recorded audio data, as for subsequent use. Accordingly, the system of the present invention accommodates a caller to identify digital control signals, digital data signals and audio signals, all in an organized format as to accomplish a record for subsequent processing or use. [0004]
  • To consider a specific example, systems have been proposed in the past for interfacing individual telephone terminals with computers, as for sales applications. Individual callers might dial to accomplish a computer interface, then provide ordering data by actuating the telephone terminal buttons to specify goods or services. One such system is disclosed in a co-pending related patent application entitled “Telephone Interface Statistical Analysis System”, filed May 16, 1988, and bearing a Ser. No. 07/194,258 (now U.S. Pat. No. 4,845,739) and a related prior application, now U.S. Pat. No. 4,792,968. In the use of such systems, the need is recognized for improved capability regarding audio data. [0005]
  • In general, the present invention comprises a telephone computer interface system accommodating digital and vocal telephonic communication, the system being expanded to accommodate and flag audio data distinct from digital data. In using the disclosed system, either outbound or inbound calling operations attain an interface with a central data processing system. Depending on the course of communication during the interface, various states are implemented for the central system to receive and identify: digital control signals, digital data signals and audio or voice signals. Somewhat conventional operation may involve automated vocal communications to cue the caller and keypad digital communications from the caller. Generally, data received from the caller is set in memory for subsequent use or processing. The data may be addressed as to cue a remote terminal or to isolate a set or subset. Callers may be qualified by automatic number identification (ANI) signals checked against an assigned consumable key number. Thus, the system accommodates flexible control and data accumulation (including cued audio) to accommodate any of various specific interface applications or formats.[0006]
  • BRIEF DESCRIPTION OF THE DRAWINGS
  • In the drawings, which constitute a part of this specification, an exemplary embodiment exhibiting various objectives and features hereof is set forth. Specifically: [0007]
  • FIG. 1 is a block diagram of a system constructed in accordance with the present invention; [0008]
  • FIG. 2 is a block and schematic diagram of a component in the system of FIG. 1; and [0009]
  • FIG. 3 is a flow diagram illustrating the operating process of the structure represented in FIG. 2.[0010]
  • DESCRIPTION OF THE ILLUSTRATIVE EMBODIMENT
  • As required, a detailed illustrative embodiment of the present invention is disclosed herein. However, physical communication systems, data formats and operating structures in accordance with the present invention may be embodied in a wide variety of forms, some of which may be quite different from those of the disclosed embodiment. Consequently, the specific structural and functional details disclosed herein are merely representative; yet in that regard, they are deemed to afford the best embodiment for purposes of disclosure and to provide a basis for the claims herein which define the scope of the present invention. [0011]
  • Referring initially to FIG. 1, a series of remote terminals T[0012] 1-Tn (telephone instruments) are represented (left). The terminals T1-Tn may be similar and accordingly only the terminal T1 is shown in any detail. The indicated terminals T1-Tn represent the multitude of telephone terminals existing in association with a communication facility CO which may comprise a comprehensive public telephone network.
  • The communication facility CO, accommodating the individual terminals T[0013] 1-Tn, is coupled to a central processing station CS generally indicated by a dashed-line block. Within the station CS as illustrated, processors are provided to interface the terminals T1-Tn so as to accomplish a desired operating format, and accordingly accumulate data relating to individual callers.
  • Calls to and from the terminals T[0014] 1-Tn are individually processed in accordance with a specific format to accomplish a data cell or packet. For example, the objective of a call may be to order an item of merchandise to implement a mail-order operation. Similarly, a service may be specified and ordered. Accordingly, the interface accomplishes data as a cell for processing the order. In other exemplary formats, the system may function for public polls, lotteries, auctions, promotions and games.
  • At any instant of time, the collective interface involving the communication system Co and the processing station CS may involve several thousand calls. Accordingly, the station CS may take the form of a sizeable computer or mainframe capable of simultaneously controlling smaller units or directly operating to process many calls involving individual interfaces. Although numerous possible configurations are available, for purposes of explanation, the central station CS of the disclosed embodiment includes a control unit functioning with a plurality of audio response units and associated individual processors and attended terminals. [0015]
  • Essentially, the system of the present invention accumulates data from the remote terminals T[0016] 1-Tn in cells, which data may include audio data and digital data (numerical) flagged or otherwise distinguished for subsequent expedient processing. Accordingly, the system enables a person at a terminal (T1-Tn) to provide data in both audio and digital forms. For audio transmissions, the person utilizes the telephone handpiece (microphone) while for digital communications, the person utilizes the telephone push buttons (keypad).
  • Considering the exemplary telephone terminal T[0017] 1 of FIG. 1 in greater detail, a handpiece 10 (microphone and earphone) is shown along with a panel 12 provided with a rectangular array of individual push buttons 14 in a conventional configuration. Of course, the handpiece 10 accommodates analog signals while the panel 12 is a digital apparatus. As disclosed in detail below, a person is informed or cued through the handpiece 10 (earphone) to provide data in accordance with a specific format. In accordance herewith, the person may provide signals utilizing either the buttons 14 or the handpiece 10 (microphone).
  • In conventional telephone structures, alphabetic and numeric designations are provided on the buttons [0018] 14. For example, several of the buttons 14 carry three letters along with a decimal digit. Specifically, the button designated with the numeral “2” also carries the letters “A”, “B” and “C”. Thus, the buttons 14 encompass: the numerals “0-9”, the symbols “*” and “#” and the alphabet except for the letters “Q” and “Z”.
  • At this stage, some specific aspects of the communication interface are noteworthy. Essentially, by telephonic dialing, the communication facility Co is coupled selectively to certain of the terminals T[0019] 1-Tn through audio response units AR1-ARn. For example, as a result of dialing a specific telephone number at one of the remote terminal units T1-Tn, the communication facility Co couples the actuated terminal through one line of several sets of lines LSl-LSn to one of the audio response units AR1-ARn. Note that automatic call distributors may be utilized as well known in the art.
  • From the audio response units AR[0020] 1-ARn, incoming lines 20 are received through a coupler 22 for communication with individual interface format processors IP1-IPn. Note that the interface processors IP1-IPn are illustrated as separate and distinct units; however, as mentioned above, it is to be recognized that various structural processing combinations may be used, based on time sharing, parallel processing, compiler techniques, bus technologies and other well known computer techniques to accomplish the objective processing as explained in detail below. In some instances, certain of the structure and functions of the processors IP1-IPn can be variously incorporated in the units AR1-ARn. Of course, specific arrangements and configurations will likely be implemented based on available hardware and software development.
  • The coupler [0021] 22 is also connected to a master control and memory unit 24 which is associatively coupled to a look-up table 25, a consumable key limit unit 27, a subset counter 29 and through a crossbar 26 to each of the processors IP1-IPn. Note that both the function and structure of crossbars for selectively interconnecting multiple parallel structures are well known in the computer arts. For a detailed description of crossbars, see the book, “High-Performance Computer Architecture” by Harold S. Stone, published by Addison-Wesley Publishing Company, 1987.
  • The coupler [0022] 22 essentially functions as a switch as well known in the prior art to establish line couplings from one line of an audio response unit (AR1-ARn) to one of the interface processors IP1-IPn. The operation of the coupler 22 is implemented in association with the control unit 24 which may be programmed to execute control and memory functions as detailed below. Again, the division of functions between the unit 24, the units AR1-ARn and the processors IP1-IPn may vary considerably depending on available structures and techniques. The disclosed system is merely exemplary in that regard.
  • Generally, in a sales format, the interface processors IP[0023] 1-IPn receive basic record data from the unit 24 and order data from the terminals T1-Tn. In a multiple format configuration, program data may be stored in the processors IP1-IPn or supplied from the unit 24. In any event, in accordance with a program or format, a packet of data is collected in a processor IP1-IPn during an interface. After being organized in a cell and flagged, the data packet is returned-from an interface processor IP1-IPn to the unit 24 for subsequent use or processing. For outbound operation, the unit 24 functions as an automatic dialer to attain desired connections through the units AR1-ARn in accordance with stored telephone numbers.
  • Again, considering a sales format, typically individual data cells or packets of data are organized and returned to the unit [0024] 24 for processing which ultimately involves performing a service or instructions for shipping merchandise and billing. In some formats, during the course of interfaces with certain callers, the need may arise for person-to-person oral communication. In accordance herewith, to accommodate that need, the interface processors IP1-IPn may be individually associated through a coupler 30 with an attended terminal AT1-ATn. For processing operations as mentioned above, the terminals AT1-ATn may be connected through a coupling unit 31 to an off-line processor 33, also connected to the control and memory unit 24.
  • Recapitulating to some extent, the general operation of the system of FIG. 1 involves the development and maintenance of individual data packets or cells drawn from the unit [0025] 24 to the individual processors IP1-IPn during interface communications with individual remote terminals T1-Tn. In the exemplary format as treated below, each data cell manifests a merchandise order identifying specific goods, a specific customer, a shipping destination and other related data. In accordance herewith, data in individual cells may include flagged audio data. In any event, the operation of the system involves the organized accumulation of mail-order data (some of which may be audio) in the unit 24 addressable for subsequent use by the processor 33, as to implement billing and delivery of services or merchandise.
  • As explained in detail below, the data cells (manifesting individual orders) are developed in the individual processors IP[0026] 1-IPn. Structural details of an exemplary processor are shown in FIG. 2 and will now be considered. A cell register 34 (FIG. 2, center) is divided into fields to illustrate an exemplary data format. Specifically, the cell register 34 defines several separate fields for data components manifesting an exemplary order. Record data for some of the fields may reside in the master control and memory unit 24 (FIG. 1) before the occurrence of any telephone interface. However, other fields are loaded or modified during the period of the interface with a caller at one of the remote terminals T1-Tn providing elements of the data.
  • Generally, variously accumulated record data is initially loaded into the cell register [0027] 34 from the control and memory unit 24 (FIG. 1) through a bus 36 (FIG. 2, right center) that is connected through the crossbar 26 (FIG. 1) to the unit 24. The same bus 36 accommodates movement of a completed or modified data cell to memory (in the unit 24).
  • As suggested above, some fields in the cell register [0028] 34, as those pertaining to a specific merchandise order, are always loaded by data resulting from the interface and received through a two-way line 38 (FIG. 2, upper left). That is, a caller is steered through the interface interval, being prompted or cued to provide responses selectively in the form of: (1) digital control signals, (2) digital data signals or (3) audio signals. Also, in certain applications digital ANI telephone signals may be received through the line 38 indicating the telephone dialing number of the caller. Specifically, ANI (automatic number identification) signals may be provided from the communication facility CO (FIG. 1) automatically indicating the telephone number for the calling terminal T1-Tn. The ANI signals may be treated either as control or data signals on being received through an audio response unit (AR1-ARn, FIG. 1), the coupler 22 and the line 38 (FIG. 2).
  • Generally, control signals in the line [0029] 38 are utilized for the controlled registration of digital data signals and audio signals as appropriate to each specific interface. Of course, the data and audio signals also are received through the line 38.
  • For convenience of illustration and explanation, the line [0030] 38, connected to the coupler 22 (FIG. 1) is shown to include two separate communication paths, specifically an outgoing path 40 (FIG. 2) and an incoming path 42. Of course in practice, the two paths would comprise a common two-way or bidirectional line. For outbound calls, the master control and memory unit 24 (FIG. 1) supplies dialing signals through the coupler 22 and a unit (AR1-ARn) to the facility CO. As indicated above, an automatic dialer structure is incorporated as well known in the art. On completion of a connection to a terminal T1-Tn, the unit 24 actuates a processor IP1-IPn through the crossbar 26. Thus, an addressed data packet is used to advise, inform or cue a person at a connected remote terminal (TI-Tn). In some cases, for example inbound calls, an audio response unit AR1-ARn may perform some preliminary operations, after which calls are referred to a processor IP1-IPn through the coupler. Usually, coupling a remote terminal T1-Tn to a processor IP1-IPn initiates an interface format.
  • During an interface operation, as with the processor IP[0031] 1 for example, the connection through the coupler 22 and the audio response unit AR1-ARn remains active. For example, the outgoing communication path 40 (FIG. 2) is provided with voice signals from a voice generator 44 that is in turn controlled by a processor controller 46. Generally, the controller 46 may possess some substantial computing capability along with storage. Accordingly, it responds to an operating program as disclosed in detail below to accomplish an interface format.
  • The outgoing communication path [0032] 40 of the line 38 also is connected to one of the attended terminals AT1-ATn. The signal route in FIG. 2 is to the path 40 either from a line 48 or the voice generator 44. With respect to the incoming path 42, signals are provided through a multiplexer 52 to provide various lines L0, L1, L2 or L3 exclusively active. The line L3 or line 50 is coupled to an attended terminal AT1-ATn (FIG. 1). As indicated above and explained in detail below, under various circumstances, signals from persons at terminals are variously transferred, including transfer to an attended terminal (AT1-ATn, FIG. 1). Thus, the status of an interface may vary, one status or state designating an interconnection of one of the remote terminals T1-Tn with an attended terminal, that is, one of the terminals AT1-ATn.
  • The status of an interface with a caller is indicated by a status register [0033] 56 (FIG. 2, upper right) which is controlled by the process controller 46 and in turn controls the multiplexer 52. The status register 56 basically comprises a two-bit counter capable of indicating four states to control the lines L0-L3 from the multiplexer 52, as indicated below.
    Active
    State Operation Multiplexer Line
    “0” Cue data signals (digital) L0
    “1” Cue control signals (digital) L1
    “2” Cue audio signals L2
    “3” Actuate live interface L3
  • The states “0”, “1” and “2” indicate operations to prompt persons to provide signals digitally. Alternatively, any of the states may be used merely to inform a person where no response is to be received. As indicated above, in the state “3”, the caller speaks directly with an operator to provide information in an audio form. The other states accommodate computer interface signals. Implementing the different states, the multiplexer [0034] 52 (controlled by the status register 56) selectively activates one of the four lines L0, L1, L2 or L3 to receive a specific class of signals from the path 42.
  • Generally, the control signals received in the line L[0035] 1 are applied to actuate the controller 46. The data or information signals received in the lines L0 and L2 are provided to the cell register 34 through a gating network 62 (lower left). Several connections are involved. The line L3 is coupled to an attended terminal (AT1-ATn, FIG. 1) through a line 50.
  • The line L[0036] 0 (digital data) is connected to the controller 46 and to a movable contact 64 of the gating network 62. The line L1 is connected only to the controller 46. The line L2 (audio) is connected through an audio processor 60 to the controller 46 and to the movable contact 64.
  • The gating network [0037] 62 is illustrated in an electromechanical form for ease of explanation with the movable contact 64 displaceable to engage each of the stationary contacts C1-C11 in sequence. However, in an actual embodiment, a well known analogous solid-state configuration would be employed.
  • In accordance with the symbolic representation of the gating network [0038] 62, the movable contact 64 is driven by a gate control 66 to sequentially encounter stationary contacts C1-C11 which are coupled to fields of the register 34. A mechanical drive connection is indicated by a dashed line 67, the gate control 66 being actuated by the process controller 46 as described in detail below. Somewhat more specifically, the operations directed by the controller 46 are illustrated in FIG. 3 and will now be considered in detail.
  • The flow diagram of FIG. 3 implements an exemplary mail-order format for a sales organization with existing “local” customers of record (identified by telephone number, credit card number, etc.) acceptable for credit transactions. To pursue an example, customers are provided with a “special” catalog from which a single order may be placed for each telephone terminal. Thus, customers are assigned a consumable key of “one” to accordingly limit ordering. [0039]
  • Calls from customers are coupled through an audio response unit, e.g. unit AR[0040] 1 (FIG. 1) and the coupler 22 to the master control unit 24. In one format, the customer is recognized by a telephone number manifest by automatic number identification (ANI) signals. Customer data is fetched to the consumable key limit unit 27 based on the calling telephone number. The call is then tested to proceed conditionally on the key not being previously used or consumed. The test is illustrated by a block 77 (FIG. 3) and is executed by the unit 27 with reference to a field 81 of the data packet as shown in the register 34 (FIG. 2). If there has been a previous call, the instant call is terminated as indicated. Otherwise, the data cell is fetched from the unit 24 to a cell register, e.g. register 34 (FIG. 2). The operation is indicated by the block 79 (FIG. 3). Thus, calls to a specific format number are limited to “one”. Of course, consumable keys may be set to accomplish any desired limitation with respect to a specific format. Format interface operation follows approval of a call.
  • At the beginning of an interface operation, the processor involved, e.g. processor IP[0041] 1 (FIG. 2) is set to state “0” as indicated by the block 80 (FIG. 3). That state, also indicated by the status register 56 (FIG. 2) controls the processor 46 so that a caller is cued for digital data signals to be formed by use of the buttons 14 at the caller's remote terminal. Specifically, the caller might be cued: “Please indicate your first item by keying in the three-digit catalog number.” The audio is reproduced at the terminal.
  • As will be described in detail below, identification for an item is stored in a field [0042] 82 (FIG. 2) of the cell register 34. Similarly, color, size and code data for selected items are cued and stored in a field 84. Of course, other items may be ordered with the consequence that they are recorded in further of the fields 82 and 84 of the cell register 34. The operation also is represented by the block 86 in FIG. 3 and might be cued: “Please indicate your next item or push button ‘3’ to indicate you are finished.”
  • At the conclusion of the item ordering, the system sets state “1” (cue control) in the status register [0043] 56 (FIG. 2) as indicated by block 88 (FIG. 3). Note that the state “1” also may be attained by a period of silence from the caller. In any event, the subsequent operation involves a junction, as indicated by the block 90, a determination to be made by whether or not the caller is a customer of record, e.g. “local account?” As an example, the caller might be cued: “If you have a local account, please push button ‘1’; if not, please push button ‘2’.” The resulting digital control signals set the course for subsequent operations as implemented by the controller 46. Of course, the indication may be confirmed or originated from the data packet.
  • If a caller has a local account, for example, implying that the caller's address is in the data packet, the system status is reset to state “0” (cue data) as indicated by block [0044] 92. In that event, the system resumes the accumulation of non-vocal digital data by cueing for the card number as indicated by the block 94. Note that with the indication of a local account, a designating code (customer I.D. number) is set in the field 98 of the cell register. Concurrently, the expiration date for the customer's account or card is stored in the field 150. These operations are indicated by the block 100 (FIG. 3).
  • Pursuing the example, the system is again set in state “1” to cue for control signals as indicated by the block [0045] 104 (FIG. 3). Specifically, as indicated by a junction block 104, a search is made for the customer's identification number. If the number is found, another control signal is cued. Specifically, as indicated by the block 106, the customer's address is verified. If the proper address is confirmed to be registered for the customer, the record is completed as indicated by the block 108. This operation, performed by the unit 46, may involve inventory verification or other internal operations as described in detail below.
  • Next, the system operation progresses to an internal decision block [0046] 110 to test whether or not audio data has been received. Essentially, the audio test simply queries whether or not the status register 56 has been set to manifest the existence of the states “2” or “3” to enter audio data. Control in that regard is by the controller 46 (FIG. 2).
  • In the example as treated to this point, neither states “2” nor “3” has occurred. However, depending on the determination, a field [0047] 112 (FIG. 2) of the cell register 34 is set with one of the two possibilities. If audio data had been entered, the block 114 would indicate a class designation of binary “1” in the field 112. Conversely, a class representative “0” is entered in the field 112 for orders involving no audio data. The operation next proceeds to record the loaded cell in memory as indicated by the block 116.
  • The operation as outlined to this point has covered routine orders, i.e. customers with local accounts placing orders that can be processed entirely on the basis of digital control signals and digital data signals (no audio) entered digitally as outlined above. The accommodation of other orders involving audio communication will now be considered. [0048]
  • Generally, audio operations involve either the introduction of a person-to-person interface, as for example for a new customer, or audio signal interface, as for example to record a new address for an existing customer. During any format operation, these operations may be actuated variously in combination with digital data control and recording. Such operations may involve proceeding through a block [0049] 118 (FIG. 3, upper left); however, other possibilities exist. One such possibility occurs when a caller indicates that his record address is not correct. Specifically in that regard, the junction block 106 (FIG. 3, right center) queries “verify address?” The cue or prompt might take the form: “According to our records, you are Mr. John Henry with a billing and shipping address of 10 Beverly, Los Angeles, Calif.” A “no” response results in another test as indicated by the block 120 questioning whether or not the present situation is merely a case of an altered address. If so, the system proceeds from a “yes” determination of the block 120 to obtain an audio record of the new address. As indicated by the block 122, state “2” is set and the caller is cued to state his new address as indicated by the block 124. The address is processed by the audio processor 60 (FIG. 2) and stored as audio data as indicated by the block 126 (FIG. 3). The operation then proceeds on the basis of a complete record as indicated by the block 108. Note that in this instance audio data is registered in the cell 34 (FIG. 2) specifically in voice fields 126 with the status register 56 (FIG. 2, upper left) indicating state “2”. Consequently, the junction block 110 (FIG. 3, lower right) indicates the presence of audio data with the result that the cell register 34 stores a class “1” bit to indicate the order data includes audio data.
  • Returning to the block [0050] 118 (FIG. 3, upper left) the operation for the case of a complex address change involves setting the operating state “3”, i.e. actuating a live interface. Other patterns also may lead to that operating sequence. For example, as suggested above, patterns for a line operator interface may include a non-local account or failure to locate account data. Also, throughout the interval of an interface, a caller may prompt a direct personal contact simply by depressing the telephone button designated “*”. Accordingly, as indicated in FIG. 3 at block 118, the occurrence of an asterisk signal (*) sets state “3” with operation proceeding from block 118 to activate a live interface as indicated by the block 128. The controller also may initiate state “3” as when meaningless data is received.
  • It is noteworthy that in an operating system, at any specific time, the demand for operators may exceed the number of operators. In that event, callers who cannot be accommodated are cued to punch in their telephone numbers and/or other data, and/or record via audio or numeric signals such data as to return calls when operators are available. The logic of such an operation is embodied in the block [0051] 128, “actuate live interface”.
  • When a live interface is actuated involuntarily for a caller in accordance with the system as described, an incentive is offered to keep the caller on the line. Specifically, the operation involves the step represented by the block [0052] 118 (FIG. 3) “set state ‘3’” and the counter 29 (FIG. 1, upper right). The master control unit 24 might actuate the unit AR1 to produce an audio message at the terminal Ti as follows: “You are being transferred to a live operator. Please stay on the line as you may win a valuable prize.” Immediately, the unit 24 increments the counter 29. If a specified count is attained, e.g. “1000”, the caller is awarded a premium.
  • In the example, if the caller is the thousandth to be transferred, the unit [0053] 24 actuates the unit AR1 to produce an announcement: “You have won a $100 credit for your next order. Please stand by.”
  • If the caller is not the one-thousandth to be transferred, as the transfer is made, the caller is informed: “Sorry, no winner, but here is our operator.” Essentially, transferred calls are a subset of callers, involuntarily transferred calls are a sub-subset and winners are still another subset. [0054]
  • Once an operator contact has been established several possibilities exist. One possibility is that the operator completes the contents of the cell register [0055] 34 (FIG. 2) without audio data. Essentially, an operator, active at one of the attended terminals, e.g. terminal AT1 (FIG. 1) has direct control of the cell register 34 (through the controller 46, FIG. 2) along with a data display and may be able to enter digital data manifesting the order. That possibility is indicated by the junction block 130 (FIG. 2), “digital data complete?”
  • If the data can be completed without audio record signals, the system operation proceeds to the block [0056] 108 (record complete). If the order record is not completed void of audio data, operation proceeds in state “3”. Again, under control of a live operator, the system may follow different paths to produce an ultimate determination of whether or not the audio data provides a complete order as indicated by the decision block 134. In that regard, an operator may perfect an order record on the basis of a bank credit card or a new customer accommodation. In any event, if an order is not completed, the operation simply terminates as indicated by the block 136. Conversely, a completed order returns operation to block 108 indicating the record is complete.
  • Exemplary operating patterns of interfaces are treated in detail below; however, after addressing individual caller data, the disclosed embodiment reproduces audio messages at the connected remote terminal. As the interface proceeds, the system cues a remote terminal, as with voice instructions to prompt: (1) digital control signals, (2) digital data signals and (3) audio signals for digital recording. Depending on the control signals, and the format, various patterns are selected with the objective of completing data in the cell register for subsequently processing the individual order. Of course, the processing generally includes data for shipping merchandise and billing the customer. [0057]
  • Consider now a detailed exemplary operation with the attendant operations in the structures of FIGS. 1 and 2 to accomplish the process as illustrated in FIG. 3. Preliminarily, assume the system is programmed to process orders from XYZ COMPANY for items of merchandise identified to customers as from catalog, newspaper or other advertising. Established customers of the XYZ COMPANY are identified by customer number, telephone number, name and address in the master control and memory unit [0058] 24 (FIG. 1). Assume initially that such a customer actuates the telephone terminal T1 to accomplish an interface through: the communication system CO, one of the audio response units AR1-ARn and the coupler 22 with one of the interface format processors IP1-IPn.
  • Note that the initial phase of an inbound call may be variously implemented. For example, call signals provided to an audio response unit AR[0059] 1-ARn may include representations of the caller's number and accordingly access a file on the caller. In accordance with automated number identification equipment designated ANI embodied in the communication facility Co, the caller's number may be provided in a digital form. The master control and memory unit 24 then accesses the caller's cell accordingly to address individual caller data. As described above, the data may be tested before transfer to the cell register 34 with the interface being conditioned on the test. That is, as indicated above, a customer may be limited to a specified number of order calls with regard to a particular catalog or offer. Thus, the interface may involve several tests, one of which is preliminary to setting the addressed customer data in the register 34. An example will illustrate.
  • An offering may be made to potential customers regarding goods or services in limited amounts. For example, customers might be offered one or two purchases, but no more. Accordingly, the data cells for such customers would be set to allow only one or two purchases as specified. Specifically, for example, the field [0060] 81 (key number) for each potential customer key number would be set at “one”. Upon the occurrence of a call by a customer, an individual associated data cell would be addressed using the caller's telephone number provided by automatic number identification (ANI) equipment. From within the master control and memory unit 24, the field 81 (key number) of the cell would be checked by the consumable key limit unit 27. If the consumable key number had been reduced to “zero” or incremented to “one” as programmed to indicate a previous call, the call would be rejected by the active audio response unit AR1-ARn. Otherwise, the call would be accepted and the consumable key number would be incremented or decremented by the unit 27.
  • With the acceptance of the call, the data cell would be set in a cell register of a selected interface format processor, e.g. processor IP[0061] 1, register 34 (FIG. 2). The direct interface would then proceed.
  • Recognizing the various possibilities, assume that at the outset of the direct interface, the voice generator [0062] 44 (FIG. 2, upper left) is actuated by the process controller 46 to greet the caller. For example, the voice generator 44 might cue the caller as follows: “Thank you for calling XYZ COMPANY telephone merchandise service. Please push three buttons on your telephone to identify your first item by catalog number.”
  • Signals representative of three decimal digits identifying an item are supplied from the line [0063] 42 (FIG. 2, upper left) to the multiplexer 52. As the status register 56 is in the “0” state, the signals pass from the multiplexer 52 through the moving contact 64 and the stationary contact C1 to be registered in field 82, “item”.
  • In the illustrative format, the customer next is prompted to digitally enter data indicating choices of color, size, special code and so on. For receiving such data, the gate control [0064] 66 actuates the gating network 62 in synchronism with the cue to the second position so that the item data is provided through the contact C2 to the field 84. Following a similar pattern, the caller may identify several item designations which are registered in the item fields 82 and 84 of the cell register 34. Note that items are checked in relation to inventory by the controller 46 acting through the unit 24 (FIG. 1) and the associated inventory look-up table 25.
  • When the caller indicates entry of the last item (as by an interval of silence or a signal) the voice generator [0065] 44 is actuated by the controller 46 to complete the interface as predetermined. In one format, the process controller 46 has the caller's telephone number from an ANI communication from the facility Co which addressed the caller's data record. Various information then may be confirmed or supplemented in the register 34. Note that the system as disclosed is adaptable to accommodate: first-time callers, callers of record and callers with out-dated records. Various payment arrangements for goods or services also are available.
  • As an alternative, consider a format using a customer's credit card number to access the file. Initially, the operation of the controller is to cue for the method of payment. Specifically, for example, the caller might be cued: “If you wish this order billed to your XYZ COMPANY credit card, please push ‘1’. Otherwise, push ‘2’.” Accordingly, with a credit card confirmation, the process controller [0066] 46 sets the card type in the field 96 advancing the process of FIG. 3 to proceed from the decision block 90.
  • Assuming the caller possesses a credit card of XYZ COMPANY, the voice generator [0067] 44 (FIG. 2) states a request (cues) for the number. For example: “Please use your telephone buttons to key in your card number.” In synchronism with the cue, the gating network 62 and the status register 56 are set. Accordingly, signals representative of the digits forming the card number are received through the line 42 (FIG. 2, upper left), the multiplexer 52 and the line LO to the gating network 62 (lower left). As the gate control 66 is set by the process controller 46, the movable contact 64 dwells on the stationary contact C4, and the customer's number is stored in the field 98.
  • As an alternative to the caller's telephone number for addressing individual data, the customer's number may be utilized. In either event, individual data cells are addressed for record data to load other fields, e,g. fields [0068] 150, 152, 154, etc. Generally, if a record for the customer's card is located in the unit 24 (FIG. 1), the information is returned via the bus 36 (FIG. 2, right center) and registered in the cell register 34. Alternatively, the data may be confirmed by the caller and entered through the gating network 62.
  • In the disclosed embodiment, the data includes the expiration date of the card placed in field [0069] 150, the customer's telephone number set in field 152 and the customer's name and address set in the field 154. The telephone number may be useful if a live interface is prompted or, as indicated above, it may be used as an address to locate a particular file or data.
  • Considering the stage-by-stage confirming operation, the location of a customer's record prompts the controller [0070] 46 (FIG. 2) to actuate the gate control 66 setting the movable contact 64 to dwell in sequence at the contacts C5, C6 and C7. With confirmation, the customer's card expiration date, telephone number and address are supplied to the fields 150, 152 and 154. For example, the customer's address is supplied from the controller 46 to the voice generator 44. Consequently, as indicated above, the caller might be prompted as follows: “According to our records, you are Mr. John Henry with a billing and shipping address of 10 Beverly, Los Angeles, Calif. If our information is correct, please push ‘1’; if not, please push ‘2’.” This operation is symbolized in FIG. 3 by the block 106 (right center).
  • Of course, the confirmation of a customer can be broken into even smaller communications if desired. Note that in cueing the caller for confirmation, the status register [0071] 56 is set to manifest state “1” indicating that control signals are being cued. Consequently, the response from the caller is passed through the multiplexer to line L1 and then to the process controller 46.
  • If the caller indicates the information is correct, the process controller [0072] 46 supplies the address data of record to the field 154.
  • If there are no voice fields, the controller [0073] 46 actuates the gate control 66 to set the movable contact 64 at the stationary contact C10. The operation of completing the record then involves providing an acknowledgement number through the contact C10 to the field. The acknowledgement number also may be communicated to the caller by the process controller actuating the voice generator 44. Specifically, an acknowledgement number is set in the field 156 and is vocalized to the caller. Of course, as with other data from storage, it may be confirmed, e.g. “Please repeat your acknowledgement number.” Note that callers in a winning or other special set or subset may be identified by coded acknowledgement numbers.
  • As the final step in the sequence, the movable contact [0074] 64 is actuated to engage the stationary contact C11 through which the process controller 46 supplies a signal indicative of binary “0” manifesting that the order data does not include an audio component, i.e. the voice fields 126 are blank.
  • With the order complete, the contents of the cell register [0075] 34 is transferred through the bus 36 to the master control and memory unit 24. As indicated above, subsequent processing may involve subsequent operations to: place related calls, fill orders and bill charges. Specifically for example, referring to FIG. 1, the manually attended terminals AT1-ATn may be actuated to control the processor 33 through the coupling unit 31. The processor 33 is operated in cooperation with the unit 24 to process individual orders. Note that the audio data stored in cells is flagged for selection as explained in detail below.
  • To illustrate an alternate course in the process as generally described above, assume that the customer has a valid credit card record with the XYZ COMPANY; however, the address of record is incorrect. In processing an interface with such a customer, the operation would be as described above except that the junction represented by the block [0076] 106 (FIG. 3, right center) would determine an incorrect address. Consequently, with the system in state “1”, a control signal manifesting an incorrect address is supplied through the line L1 to the process controller 46 setting up an alternate operation. Specifically, the next step involves determining whether the verification failure may be corrected by a mere change of address as indicated by the block 120 (FIG. 3). To implement the operation, the process controller 46 (FIG. 2) actuates the voice generator 44 to cue the caller for control signals. For example, the cue may be stated: “If it is simply a matter of correcting or changing your address, please push ‘1’. Otherwise, push ‘2’.”
  • If the caller actuates the “1” button, a control signal is provided through the multiplexer [0077] 52 and the line L1 to the process controller 46 indicating a simple address correction. As a result, the process controller 46 sets the status register 56 to state “2” (see block 122, FIG. 3). As a consequence, in the system of FIG. 2, the input path 42 is coupled through the multiplexer 52 to the line L2 for supplying audio signals to the audio signal processor 60. Note that during this phase of operation, the process controller 46 actuates the gate controller 66 to set the movable contact 64 at the stationary contact C8 or C9 for recording audio data in the voice fields 126.
  • In the configuration as described, on cue, the oral statement of the caller's address is provided as an analog signal which may be variously transmitted through the communication facility CO (FIG. 1) to ultimately reach the line [0078] 38 (path 42) (FIG. 2, upper left). From the path 42, the representative analog signal is supplied through the multiplexer 52 and the line L2 to the audio signal processor 60 which may variously process the data and encodes the analog signals in a digital format. Accordingly, digital signals indicative of the caller's correct address are registered in the fields 126 of the cell register 34.
  • With the proper address stored, the customer's record is complete in the cell register [0079] 34 and the process proceeds to the operations represented by block 108 (FIG. 3, right center). Specifically, an acknowledgement number is revealed and stored in the field 156 of the cell register 34. As audio signals are involved, the field 112 registers a binary “1” indicative of that class of data cell (audio).
  • Note that data words stored in the cell register [0080] 34 may be variously segregated or processed based on their classification as registered in the field 112. For example, it may be desirable to segregate class “1” and class “0” orders for distinct off-line processing. In that regard, as class “0” orders have no audio data, they involve somewhat simpler process operations in that no human action is involved. Conversely, class “1” orders in the disclosed system are contemplated to involve human processing to convert spoken words to digital data.
  • To pursue another possible course of operation, assume that prompting or cueing a customer regarding his altered address does not involve a mere change. That is, assume the decision block [0081] 120 (FIG. 3, central) produced a control signal manifesting “no”, i.e. more than a mere change is involved and a live contact interface is desirable. Upon such an occurrence, state “3” is set as indicated by the block 118 (FIG. 3). As indicated above, several other possibilities may set the operation of state “3”. In any event, the status register 56 (FIG. 2) is set by the controller 46 to manifest state “3”. Consequently, the status register 56 controls the multiplexer 52 actuating communication through the line L3 to the lines 48 and 50 coupled to one of the attended terminals AT1-ATn (FIG. 1).
  • In the configuration of state “3”, the process controller [0082] 46 along with the lines 48 and 50 are linked to one of the attended terminals AT1-ATn enabling an operator to speak directly with a caller and concurrently set data into the data cell register 34 through the controller 46. Note that the attended terminals AT1-ATn include a display and, accordingly, the controller 46 cooperatively drives the display with the cell register to indicate the state of the interface and the caller's data. Thus, unconventional orders are processed with the system in state “3” as described above, the process flowing from the block 118 (FIG. 3, upper left).
  • Of course, numerous possibilities exist for completing an order with an attended terminal. In that regard, the contents and control of the cell register [0083] 34 is by the attended terminal and the problem may simply be one of communication in which case the order data may be completed either with or without audio data.
  • Recapitulating to some extent, a live interface is prompted from several situations. One case involves the caller depressing the “*” button. Also, if the caller does not have credit with the XYZ COMPANY (not a local account) a live interface is prompted. In that regard, an alternative credit card as a bank card may be employed. Accordingly, data is received in either an audio or non-audio form. [0084]
  • Consider a bank credit card order with reference to FIG. 2 in which the cell register [0085] 34 receives alternate information. In this situation, the field 96 may store an indication of an acceptable bank card. Specifically, fields 96, 98 and 150 respectively store a bank card type, the bank card number and the expiration date. It may be further advisable to store the caller's telephone number in field 152. The caller's name and address will be stored; and in that regard, either the field 154 may be utilized by the operator at an attended terminal or an audio record may be keyed for storage in one or more fields 126. If the order is completed by an operator, the system proceeds as explained above with the final steps of indicating an acknowledgement number and designating the class of the order. Thereafter, as in other examples, the contents of the cell register is returned to the master control and memory unit 24 (FIG. 1) for subsequent processing. Note, class “1” orders also may be stored, as in a processor IP1-IPn until completed (without audio data).
  • It may be seen that the system accomplishes telephonic interfaces utilizing various operations in accordance with control signals prompted by cues from a voice generator. That is, the system alternately may cue a caller to provide: digital data, control data or audio data. Concurrent with the cueing operations, the system assumes a state for compatibly processing responses. Specifically, if control signals are cued, the system is controlled accordingly. If data signals are cued, the system registers such data in either an audio or non-audio format. Furthermore, depending upon the detailed operation of the system, order data is developed as in individual cells for subsequent off-line processing. Individual packets or cells of such data are classified as disclosed above, and such classifications may be effectively utilized to segregate or perform various other processing operations. [0086]
  • In view of the above description, it will be apparent that the system of the present invention may be effectively used in telephonic interfaces to accommodate flexibility and control by a caller. Although the disclosed embodiment is directed to a sales operation, it will be apparent that the system may be variously embodied to accommodate any of a variety of telephonic interface operations, e.g. poll, game format, information service and so on. Furthermore, it will be apparent that while the disclosed embodiment comprises specific elements and configurations, any of a variety of structure might well be utilized. Accordingly, the scope hereof is deemed to be as set forth in the claims below. [0087]

Claims (21)

What is claimed is:
1. A voice-data control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means for providing audio response signals and digital input means for providing digital response signals, said control system comprising:
cue means for cueing select ones of said terminals to prompt selective actuation of said voice communication means and said digital input means to provide responsive signals;
status means to selectively identify response signals from each select terminal as digital control signals, digital data signals or audio signals;
memory means for storing individual caller data;
means for addressing individual caller data from said memory means in response to digital signals from said digital input means;
means for storing digital data signals from said digital input means as additional individual caller data;
control means for actuating said cue means and said status means to cue and identify audio signals, operation of said control means being conditioned on the failure of said means for addressing individual caller data to provide signals representative of caller data from said memory means; and
means for storing said audio signals representative of caller data in said memory means responsive to cueing by, said cue means.
2. A system according to claim 1 further including interface processor means for receiving said audio signals representative of caller data and said digital signals for processing.
3. A system according to claim 2 wherein said interface processor includes means to isolate a subset of said callers.
4. A system according to claim 1 further including consumable key test means to qualify callers with respect to limited use.
5. A system according to claim 1 wherein said communication facility provides automatic number identification (ANI) signals and said status means selectively identifies said automatic number identification signals as digital control signals or digital data signals.
6. A system according to claim 5 further including consumable key test means to qualify callers with respect to limited use and wherein said callers are identified by said automatic number identification (ANI) signals.
7. A voice-data control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means for providing audio response signals and digital input means for providing digital response signals, said control system comprising:
cue means for cueing select ones of said terminals to prompt selective actuation of said voice communication means and said digital input means to provide response signals;
status means to selectively identify responsive signals from each select terminal as digital control signals, digital data signals or audio signals;
control means implementing a stored program to control said cue means and said status means in accordance with said program and said digital control signals to prompt the provision of responsive signals from each select terminal in accordance with said status means;
means for storing responsive signals from said select terminals including digital data signals and audio signals as selectively identified by said status means; and
means for processing said digital signals to isolate a subset of said callers.
8. A system according to claim 7 further including consumable key test means to qualify callers with respect to limited use.
9. A system according to claim 7 wherein said means for processing includes interface processor means for receiving said audio signals representative of caller data and said digital signals for processing.
10. A system according to claim 7 further including a plurality of audio response units for interfacing said means for processing to said communication facility.
11. A system according to claim 7 wherein said communication facility provides automatic number identification (ANI) signals and said status means selectively identifies said automatic number identification signals as digital control signals or digital data signals.
12. A voice-data control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means for providing audio response signals and digital input means for providing digital response signals, said control system comprising:
cue means for cueing select ones of said terminals to prompt selective actuation of said voice communication means and said digital input means to provide responsive signals;
status means to selectively identify responsive signals from each select terminal as digital control signals, digital data signals or audio signals;
control means implementing a stored program to control said cue means and said status means in accordance with said program and said digital control signals to prompt responsive signals from each select terminal in accordance with said status means, said program implementing an interface communication operation; and
means for selectively storing responsive signals from said select terminals including digital data signals and audio signals as selectively identified by said status means to indicate identification data and process data provided by said callers.
13. A system according to claim 12 wherein said means for storing signals stores signals representative of billing information.
14. A system according to claim 13 wherein said control means further implements inventory means to account for items.
15. A system according to claim 14 wherein said inventory means includes an inventory record of said items.
16. A system according to claim 12 wherein said communication facility provides automatic number identification (ANI) signals and said status means selectively identifies said automatic number identification signals as digital control signals or digital data signals.
17. A voice-data control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means for providing audio signals and digital input means for providing digital response signals, said control system comprising:
cue means for cueing select ones of said terminals to prompt selective operation of said voice communication means and said digital input means at said terminals to provide responsive signals;
status means to selectively indicate responsive signals from each select terminal as digital control signals, digital data signals or audio signals;
control means for receiving said digital control signals for actuating said cue means and said status means to cue and identify responsive signals in relation to the operation selectively prompted by said cue means; and
means for storing and retrieving individual caller data, including said audio signals for reproducing audio caller voice data at a remote terminal.
18. A system according to claim 17 further including a plurality of audio response units for interfacing said means for processing to said communication facility.
19. A system according to claim 17 further including consumable key test means to qualify callers with respect to limited use.
20. A system according to claim 17 wherein said communication facility provides automatic number identification (ANI) signals and said status means selectively identifies said automatic number identification signals as digital control signals or digital data signals.
21. A voice-data control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means for providing audio signals and digital input means for providing digital response signals, said control system comprising:
cue means for cueing select ones of said terminals to prompt selective operation of said voice communication means and said digital input means at said terminals to provide responsive signals;
status means to selectively indicate responsive signals from each select terminal as digital control signals, digital data signals or audio signals;
test means for testing caller identification data for approval;
control means for receiving said digital control signals including automatic number identification (ANI) signals to actuate, said test means, said cue means and said status means in accordance with a predetermined program; and
means for storing individual caller data as received under control of said control means implementing said program.
US09/483,277 1985-07-10 2000-01-13 Voice-data telephonic interface control system Abandoned US20020085693A1 (en)

Priority Applications (8)

Application Number Priority Date Filing Date Title
US75329985A true 1985-07-10 1985-07-10
US07/018,244 US4792968A (en) 1985-07-10 1987-02-24 Statistical analysis system for use with public communication facility
US07/194,258 US4845739A (en) 1985-07-10 1988-05-16 Telephonic-interface statistical analysis system
US34250689A true 1989-04-24 1989-04-24
US07/555,111 US5048075A (en) 1985-07-10 1990-07-18 Telephonic-interface statistical analysis system
US07/756,956 US5365575A (en) 1985-07-10 1991-09-09 Telephonic-interface lottery system
US08/306,650 US5787156A (en) 1985-07-10 1994-09-14 Telephonic-interface lottery system
US09/483,277 US20020085693A1 (en) 1985-07-10 2000-01-13 Voice-data telephonic interface control system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US09/483,277 US20020085693A1 (en) 1985-07-10 2000-01-13 Voice-data telephonic interface control system

Related Parent Applications (1)

Application Number Title Priority Date Filing Date
US08/306,650 Continuation US5787156A (en) 1985-07-10 1994-09-14 Telephonic-interface lottery system

Publications (1)

Publication Number Publication Date
US20020085693A1 true US20020085693A1 (en) 2002-07-04

Family

ID=25045768

Family Applications (4)

Application Number Title Priority Date Filing Date
US07/756,956 Expired - Fee Related US5365575A (en) 1985-07-10 1991-09-09 Telephonic-interface lottery system
US08/306,650 Expired - Fee Related US5787156A (en) 1985-07-10 1994-09-14 Telephonic-interface lottery system
US09/021,956 Expired - Fee Related US6424703B1 (en) 1985-07-10 1998-02-11 Telephonic-interface lottery system
US09/483,277 Abandoned US20020085693A1 (en) 1985-07-10 2000-01-13 Voice-data telephonic interface control system

Family Applications Before (3)

Application Number Title Priority Date Filing Date
US07/756,956 Expired - Fee Related US5365575A (en) 1985-07-10 1991-09-09 Telephonic-interface lottery system
US08/306,650 Expired - Fee Related US5787156A (en) 1985-07-10 1994-09-14 Telephonic-interface lottery system
US09/021,956 Expired - Fee Related US6424703B1 (en) 1985-07-10 1998-02-11 Telephonic-interface lottery system

Country Status (2)

Country Link
US (4) US5365575A (en)
WO (1) WO1993005483A1 (en)

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6700972B1 (en) 1999-08-25 2004-03-02 Verizon Corporate Services Group Inc. System and method for processing and collecting data from a call directed to a call center
US8346659B1 (en) 2001-07-06 2013-01-01 Hossein Mohsenzadeh Secure authentication and payment system
US8352362B2 (en) 2001-07-06 2013-01-08 Hossein Mohsenzadeh Secure authentication and payment system

Families Citing this family (197)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5359645A (en) 1985-07-10 1994-10-25 First Data Corporation Inc. Voice-data telephonic interface control system
US5793846A (en) 1985-07-10 1998-08-11 Ronald A. Katz Technology Licensing, Lp Telephonic-interface game control system
US4845739A (en) 1985-07-10 1989-07-04 Fdr Interactive Technologies Telephonic-interface statistical analysis system
US5828734A (en) 1985-07-10 1998-10-27 Ronald A. Katz Technology Licensing, Lp Telephone interface call processing system with call selectivity
US6678360B1 (en) 1985-07-10 2004-01-13 Ronald A. Katz Technology Licensing, L.P. Telephonic-interface statistical analysis system
US5185787A (en) * 1989-06-26 1993-02-09 First Data Resources, Inc. Multiple party telephone control system with random dialing for polling
US8352400B2 (en) 1991-12-23 2013-01-08 Hoffberg Steven M Adaptive pattern recognition based controller apparatus and method and human-factored interface therefore
US7904187B2 (en) 1999-02-01 2011-03-08 Hoffberg Steven M Internet appliance system and method
EP0653735B1 (en) * 1993-11-10 2000-09-13 Markidea S.R.L. Prize awarding system
FR2715576B1 (en) * 1994-01-28 1996-03-29 Jeux Franc System game.
AU2275495A (en) * 1994-03-31 1995-10-23 Citibank, N.A. Interactive voice response system
US5546452A (en) 1995-03-02 1996-08-13 Geotel Communications Corp. Communications system using a central controller to control at least one network and agent system
US5555015A (en) * 1995-03-20 1996-09-10 Intrinzix Technologies, Inc. Wireless two way transmission between center and user stations via a relay
US5709603A (en) * 1995-04-06 1998-01-20 Kaye; Perry Personal computer lottery game
US5569082A (en) * 1995-04-06 1996-10-29 Kaye; Perry Personal computer lottery game
US7179168B1 (en) * 1995-06-30 2007-02-20 Walker Digital, Llc Systems and methods for allocating an outcome amount among a total number of events
US7452270B2 (en) * 2000-06-29 2008-11-18 Walker Digital, Llc Systems and methods for presenting an outcome amount via a total number of events
US5830068A (en) 1995-09-08 1998-11-03 Ods Technologies, L.P. Interactive wagering systems and processes
EP0871132A4 (en) 1995-11-30 1999-03-10 Garri Kimovich Kasparov Method of playing a lottery game and suitable system
USRE44323E1 (en) 1996-01-19 2013-06-25 Beneficial Innovations, Inc. Method and system for playing games on a network
US9530150B2 (en) 1996-01-19 2016-12-27 Adcension, Llc Compensation model for network services
US5823879A (en) 1996-01-19 1998-10-20 Sheldon F. Goldberg Network gaming system
US6264560B1 (en) 1996-01-19 2001-07-24 Sheldon F. Goldberg Method and system for playing games on a network
NO308339B1 (en) * 1996-01-31 2000-08-28 Eurospill International As FremgangsmÕte for Õ carry out services via interactive telecommunication networks, as well as the central unit for the implementation of this fremgangsmÕte
US5875234A (en) 1996-02-14 1999-02-23 Netphone, Inc. Computer integrated PBX system
ITMI960327A1 (en) * 1996-02-21 1997-08-21 Zorza Csaba Dalla electronic-phone-telematic system for lotteries
US5816918A (en) * 1996-04-05 1998-10-06 Rlt Acquistion, Inc. Prize redemption system for games
US6015344A (en) * 1996-04-05 2000-01-18 Rlt Acquisition, Inc. Prize redemption system for games
US8944909B2 (en) * 1996-11-14 2015-02-03 Bally Gaming, Inc. Gaming system having a plurality of players and randomly incremented progressive prize
US6454648B1 (en) 1996-11-14 2002-09-24 Rlt Acquisition, Inc. System, method and article of manufacture for providing a progressive-type prize awarding scheme in an intermittently accessed network game environment
EP0904140A4 (en) * 1996-04-05 2001-03-28 Rtl Acquisition Inc Prize redemption system for games
US6758755B2 (en) 1996-11-14 2004-07-06 Arcade Planet, Inc. Prize redemption system for games executed over a wide area network
US8454432B2 (en) * 1996-11-14 2013-06-04 Agincourt Gaming, Llc Method for providing network gaming system
US8235821B2 (en) 1996-11-14 2012-08-07 Bally Gaming, Inc. Progressive controller and TCP/IP in gaming system
US6975708B1 (en) * 1996-04-17 2005-12-13 Convergys Cmg Utah, Inc. Call processing system with call screening
US5867562A (en) 1996-04-17 1999-02-02 Scherer; Gordon F. Call processing system with call screening
US5772511A (en) * 1996-05-08 1998-06-30 Webcraft Games, Inc. Method for the conduct of lotteries
US6080062A (en) * 1996-06-27 2000-06-27 Olson; Carl M. Lotto gaming apparatus and method
US6251016B1 (en) * 1997-01-07 2001-06-26 Fujitsu Limited Information offering system for providing a lottery on a network
US6073105A (en) * 1997-06-13 2000-06-06 Tele-Publishing, Inc. Interactive personals online network method and apparatus
IT1297051B1 (en) * 1997-06-13 1999-08-03 Telecom Italia Spa interactive and telematic Method for automation of the stakes in games based on forecasts.
US6058367A (en) * 1997-06-13 2000-05-02 Tele-Publishing, Inc. System for matching users based upon responses to sensory stimuli
US5857193A (en) * 1997-06-13 1999-01-05 Sutcliffe; Andrew B. Centralized audiotext polling system
US5893111A (en) * 1997-06-13 1999-04-06 Sharon, Jr.; Paul A. Ad taking pagination information system
US6052122A (en) * 1997-06-13 2000-04-18 Tele-Publishing, Inc. Method and apparatus for matching registered profiles
US5903630A (en) * 1997-06-30 1999-05-11 Movo Media, Inc. Method and apparatus for specifying alphanumeric information with a telephone keypad
US6061681A (en) * 1997-06-30 2000-05-09 Movo Media, Inc. On-line dating service for locating and matching people based on user-selected search criteria
US5963951A (en) * 1997-06-30 1999-10-05 Movo Media, Inc. Computerized on-line dating service for searching and matching people
WO1999006128A1 (en) * 1997-08-01 1999-02-11 Vladimir Valentinovich Volkov Telephone lottery game and device for playing telephone games
US6134309A (en) * 1997-09-30 2000-10-17 Creative Games International, Inc. Pre-paid phone card system with promotional link
WO1999063494A2 (en) * 1998-06-01 1999-12-09 Lotomídia Serviços Lotéricos Ltda. Gaming method
US7062020B1 (en) 1998-06-08 2006-06-13 Convergys Cmg Utah Inc. System and apparatus for IVR port sharing
US6011844A (en) 1998-06-19 2000-01-04 Callnet Communications Point-of-presence call center management system
US6324276B1 (en) 1999-02-12 2001-11-27 Telera, Inc. Point-of-presence call center management system
US6615189B1 (en) 1998-06-22 2003-09-02 Bank One, Delaware, National Association Debit purchasing of stored value card for use by and/or delivery to others
US7809642B1 (en) 1998-06-22 2010-10-05 Jpmorgan Chase Bank, N.A. Debit purchasing of stored value card for use by and/or delivery to others
US6704563B1 (en) 1998-08-11 2004-03-09 Boston Communications Group, Inc. Systems and methods for prerating costs for a communication event
US6264561B1 (en) * 1998-10-01 2001-07-24 International Game Technology Electronic game licensing apparatus and method
US7660763B1 (en) 1998-11-17 2010-02-09 Jpmorgan Chase Bank, N.A. Customer activated multi-value (CAM) card
US6032136A (en) 1998-11-17 2000-02-29 First Usa Bank, N.A. Customer activated multi-value (CAM) card
US7263507B1 (en) 1998-11-17 2007-08-28 Jp Morgan Chase Bank, N.A. Customer activated multi-value (CAM) card
US6324490B1 (en) 1999-01-25 2001-11-27 J&L Fiber Services, Inc. Monitoring system and method for a fiber processing apparatus
US6203011B1 (en) * 1999-03-30 2001-03-20 Scientific Games, Inc. System for administering an interactive transaction in a lottery game
DE19915671A1 (en) * 1999-04-07 2000-10-12 Nets Ag System and method for telecommunications, to paying costs for medical monitoring, for games
US6594639B1 (en) * 1999-04-19 2003-07-15 At&T Corp. Rewarding telephone callers based on call information
US6882984B1 (en) 1999-06-04 2005-04-19 Bank One, Delaware, National Association Credit instrument and system with automated payment of club, merchant, and service provider fees
AR029163A1 (en) 1999-06-11 2003-06-18 Ods Properties Inc System to place bets interactively
US6735487B1 (en) 1999-07-01 2004-05-11 Ods Properties, Inc. Interactive wagering system with promotions
US6510414B1 (en) 1999-10-05 2003-01-21 Cisco Technology, Inc. Speech recognition assisted data entry system and method
US6876991B1 (en) 1999-11-08 2005-04-05 Collaborative Decision Platforms, Llc. System, method and computer program product for a collaborative decision platform
US7370004B1 (en) 1999-11-15 2008-05-06 The Chase Manhattan Bank Personalized interactive network architecture
WO2001041025A2 (en) 1999-12-06 2001-06-07 Ods Properties, Inc. Systems and methods for interactive wagering
US8793160B2 (en) 1999-12-07 2014-07-29 Steve Sorem System and method for processing transactions
US20070239545A1 (en) * 2000-02-02 2007-10-11 Ewald Mothwurf Apparatus for use at a point of sale for dispensing at least first and second different tickets
US6578735B1 (en) * 2000-02-02 2003-06-17 Ewald Mothwurf Method and an apparatus for promoting a product or brand
US6615190B1 (en) 2000-02-09 2003-09-02 Bank One, Delaware, National Association Sponsor funded stored value card
DE10007091A1 (en) * 2000-02-16 2001-08-23 Lucke Gmbh Determining, reproducing win rates for results-oriented games involves allocating result code, win rate depending on event result, storing with data file, identification code in computer
WO2001061610A2 (en) 2000-02-18 2001-08-23 Walker Digital, Llc Method and apparatus for conducting or facilitating a promotion
US6941279B1 (en) 2000-02-23 2005-09-06 Banke One Corporation Mutual fund card method and system
US6712701B1 (en) * 2000-03-01 2004-03-30 Ods Technologies, L.P. Electronic book interactive wagering system
US6719631B1 (en) 2000-03-16 2004-04-13 Walker Digital, Llc Systems and methods for determining a gaming system event parameter based on a player-established event parameter
US6773347B1 (en) 2000-03-31 2004-08-10 Ods Properties, Inc. Interactive wagering system
US20020049975A1 (en) * 2000-04-05 2002-04-25 Thomas William L. Interactive wagering system with multiple display support
US20010051540A1 (en) * 2000-04-05 2001-12-13 John Hindman Interactive wagering systems and methods with parimutuel pool features
EP1272960A1 (en) 2000-04-05 2003-01-08 ODS Properties, Inc. Systems and methods for placing parimutuel wagers on future events
CA2403361A1 (en) 2000-04-05 2001-10-18 Ods Properties, Inc. Interactive wagering systems and methods with multiple television feeds
US7648414B2 (en) 2000-04-05 2010-01-19 Ods Properties, Inc. Systems and methods for recognizing preferred wagerers
US6837791B1 (en) 2000-04-05 2005-01-04 Ods Properties, Inc. Interactive wagering system with totalisator selection
US6674448B1 (en) 2000-04-05 2004-01-06 Ods Properties, Inc. Interactive wagering system with controllable graphic displays
AU5699501A (en) * 2000-04-05 2001-10-23 Ods Properties Inc Interactive wagering systems for providing wagering information and methods of use
US7229354B2 (en) 2000-04-05 2007-06-12 Ods Properties, Inc. Interactive wagering systems and methods for restricting wagering access
AR035397A1 (en) * 2000-04-05 2004-05-26 Ods Properties Inc Provisions and methods to access a betting interface using cross-platform
US7113914B1 (en) 2000-04-07 2006-09-26 Jpmorgan Chase Bank, N.A. Method and system for managing risks
DE10018540A1 (en) * 2000-04-15 2001-10-18 Peter Klitzke Transmitting data in computer system e.g. to play lottery game via mobile telephone involves authenticating user via PIN codes and debiting costs from user's bank account
US6656091B1 (en) 2000-04-21 2003-12-02 Kevin G. Abelbeck Exercise device control and billing system
US6565084B1 (en) 2000-06-02 2003-05-20 Milestone Entertainment Games, and methods for improved game play in games of chance and games of skill
US10173128B2 (en) 2000-06-02 2019-01-08 Milestone Entertainment Llc Games, and methods for improved game play in games of chance and games of skill
AU8293501A (en) 2000-08-01 2002-02-13 First Usa Bank Na System and method for transponder-enabled account transactions
US7103160B2 (en) * 2003-03-13 2006-09-05 Haefliger William W Telephone line use enablement of lottery participation
US7463725B1 (en) * 2000-08-01 2008-12-09 Haefliger William W Telephone line use enablement of lottery or fund participation
US6263054B1 (en) * 2000-08-01 2001-07-17 William W. Haefliger Telephone line use enablement of lottery participation
US7502453B1 (en) 2000-08-02 2009-03-10 Cox Communications, Inc. Automated event ordering system and method
US6773345B2 (en) 2000-08-25 2004-08-10 Walker Digital, Llc Systems and methods for lottery game play aggregation
US7582012B2 (en) * 2000-08-25 2009-09-01 Walker Digital, Llc Methods and apparatus for lottery game play aggregation
GB2367453A (en) * 2000-09-18 2002-04-03 Lee Lovegrove Gaming system for use with mobile telephones where if the gaming system reaches a predetermined winning state it is arranged to credit the account
DE10047194C1 (en) 2000-09-23 2002-03-07 Bosch Gmbh Robert Device for testing fire alarm consisting of smoke detector and gas sensor comprises testing head holding alarm, first gas bottle having first gas outlet opening protruding into testing head, and gas bottle for process gas
US7798896B2 (en) 2000-09-27 2010-09-21 Milestone Entertainment Llc Apparatus, systems and methods for implementing enhanced gaming and prizing parameters in an electronic environment
US8727853B2 (en) * 2000-09-27 2014-05-20 Milestone Entertainment, LLC Methods and apparatus for enhanced play in lottery and gaming environments
US6488280B1 (en) * 2000-09-27 2002-12-03 Milestone Entertainment Games, and methods and apparatus for game play in games of chance
FR2814374B1 (en) * 2000-09-27 2004-04-23 France Telecom game system, in particular for the game of chance, having an accessible voice server through a network for transmitting information such as a telephone network
US20020046127A1 (en) * 2000-10-18 2002-04-18 Gary Reding System and method for automated commodities transactions including an automatic hedging function
EP1351748A4 (en) 2000-11-28 2007-04-04 Ods Properties Inc Systems and methods for providing fixed-odds and pari-mutuel wagering
US20020065120A1 (en) 2000-11-29 2002-05-30 Ods Properties, Inc. Interactive wagering system with automatic runner selection
US6631849B2 (en) 2000-12-06 2003-10-14 Bank One, Delaware, National Association Selectable multi-purpose card
US6991541B2 (en) * 2000-12-08 2006-01-31 Multimedia Games, Inc. Lottery ticket distribution system
US7433829B2 (en) 2000-12-12 2008-10-07 Jpmorgan Chase Bank, N.A. System and method for managing global risk
US8317601B1 (en) 2000-12-20 2012-11-27 Bally Gaming, Inc. Bonus game points in a gaming environment
US7682244B1 (en) 2000-12-20 2010-03-23 Bally Gaming, Inc. High granularity promotion-based awards and use in gaming environments
US8313371B1 (en) 2000-12-20 2012-11-20 Bally Gaming, Inc. Method and apparatus for awarding component prizes in a gaming environment
US6969320B2 (en) * 2001-01-10 2005-11-29 Multimedia Games, Inc. Distributed account based gaming system
US6985873B2 (en) 2001-01-18 2006-01-10 First Usa Bank, N.A. System and method for administering a brokerage rebate card program
US6820802B2 (en) 2001-02-27 2004-11-23 American Express Travel Related Services Company, Inc. Online card activation system and method
US20020143697A1 (en) * 2001-03-30 2002-10-03 Gotfried Bradley L. Method and apparatus for transferring a credit
SE520860C2 (en) * 2001-04-27 2003-09-02 Igs Ltd Method of manufacturing a set of lottery tickets, method for generating a set of lottery tickets with particular winning plane game arrangement comprising means for generating a set of lottery tickets, game and method for lottery game with cards
US7313546B2 (en) 2001-05-23 2007-12-25 Jp Morgan Chase Bank, N.A. System and method for currency selectable stored value instrument
SE523266C2 (en) * 2001-06-05 2004-04-06 Igs Ltd Game arrangement comprising a device for generating a set of lottery tickets, game and method for lottery game with cards
US7110525B1 (en) 2001-06-25 2006-09-19 Toby Heller Agent training sensitive call routing system
US20030009375A1 (en) * 2001-07-09 2003-01-09 Klas Stoltz Method for managing a public lottery
US20030013530A1 (en) * 2001-07-12 2003-01-16 Telecents Communications Inc. Lottery club system
WO2003010701A1 (en) 2001-07-24 2003-02-06 First Usa Bank, N.A. Multiple account card and transaction routing
US7809641B2 (en) 2001-07-26 2010-10-05 Jpmorgan Chase Bank, National Association System and method for funding a collective account
US7306141B1 (en) 2001-08-13 2007-12-11 Jpmorgan Chase Bank, N.A. System and method for funding a collective account by use of an electronic tag
US6945453B1 (en) 2001-08-13 2005-09-20 Bank One Delaware N.A. System and method for funding a collective account by use of an electronic tag
US8800857B1 (en) 2001-08-13 2014-08-12 Jpmorgan Chase Bank, N.A. System and method for crediting loyalty program points and providing loyalty rewards by use of an electronic tag
US8020754B2 (en) 2001-08-13 2011-09-20 Jpmorgan Chase Bank, N.A. System and method for funding a collective account by use of an electronic tag
SE523418C2 (en) * 2001-09-26 2004-04-20 Igs Ltd Lott set, game arrangement comprising such a set of lottery and apparatus for generating a set of lottery tickets
US9626837B2 (en) 2001-09-26 2017-04-18 Milestone Entertainment Llc System for game play in an electronic environment
SE523423C2 (en) * 2001-09-26 2004-04-20 Igs Ltd Lott set, games and arrangement means for generating a set of lottery tickets
SE523419C2 (en) * 2001-09-26 2004-04-20 Igs Ltd Game Events
SE523424C2 (en) * 2001-09-26 2004-04-20 Igs Ltd Plot Setup and Game arrangement comprising such a set of lottery
US7512566B1 (en) 2001-12-11 2009-03-31 Jpmorgan Chase Bank, N.A. System and method for using a stored value account having subaccount feature
AT467201T (en) 2002-01-07 2010-05-15 Nds Ltd Secure offline interactive betting
US7023979B1 (en) 2002-03-07 2006-04-04 Wai Wu Telephony control system with intelligent call routing
US7372952B1 (en) 2002-03-07 2008-05-13 Wai Wu Telephony control system with intelligent call routing
US7756896B1 (en) 2002-03-11 2010-07-13 Jp Morgan Chase Bank System and method for multi-dimensional risk analysis
US7899753B1 (en) 2002-03-25 2011-03-01 Jpmorgan Chase Bank, N.A Systems and methods for time variable financial authentication
US6862343B1 (en) 2002-03-27 2005-03-01 West Corporation Methods, apparatus, scripts, and computer readable media for facilitating secure capture of sensitive data for a voice-based transaction conducted over a telecommunications network
WO2003083619A2 (en) 2002-03-29 2003-10-09 Bank One, Delaware, N.A. System and process for performing purchase transaction using tokens
WO2003105126A1 (en) 2002-06-05 2003-12-18 Vas International, Inc. Biometric identification system
US7403967B1 (en) 2002-06-18 2008-07-22 West Corporation Methods, apparatus, and computer readable media for confirmation and verification of shipping address data associated with a transaction
US8239304B1 (en) 2002-07-29 2012-08-07 Jpmorgan Chase Bank, N.A. Method and system for providing pre-approved targeted products
US7809595B2 (en) 2002-09-17 2010-10-05 Jpmorgan Chase Bank, Na System and method for managing risks associated with outside service providers
US20040152516A1 (en) * 2002-09-18 2004-08-05 Incredible Technologies, Inc. Data delivery and management system and method for game machines
US20040073497A1 (en) * 2002-10-15 2004-04-15 Hayes Mark R. Method and system for automated linkable promotions
US7222072B2 (en) * 2003-02-13 2007-05-22 Sbc Properties, L.P. Bio-phonetic multi-phrase speaker identity verification
US7676034B1 (en) 2003-03-07 2010-03-09 Wai Wu Method and system for matching entities in an auction
CA2426236A1 (en) * 2003-04-22 2004-10-22 Daniel Bartozzi Wireless gaming system
US8306907B2 (en) 2003-05-30 2012-11-06 Jpmorgan Chase Bank N.A. System and method for offering risk-based interest rates in a credit instrument
US7606727B1 (en) 2003-06-16 2009-10-20 Jpmorgan Chase Bank, N.A. System and method for identifying optimal marketing offers
US7086586B1 (en) 2003-08-13 2006-08-08 Bank One, Delaware, National Association System and method for a card payment program providing mutual benefits to card issuers and cardholders based on financial performance
US9773373B2 (en) 2004-09-01 2017-09-26 Milestone Entertainment Llc Systems for implementing enhanced gaming and prizing parameters in an electronic environment
US7953663B1 (en) 2003-09-04 2011-05-31 Jpmorgan Chase Bank, N.A. System and method for financial instrument pre-qualification and offering
US8239323B2 (en) 2003-09-23 2012-08-07 Jpmorgan Chase Bank, N.A. Method and system for distribution of unactivated bank account cards
WO2005031625A1 (en) * 2003-09-29 2005-04-07 Tapsell, Yvonne, Erima Public key crytography method and system
US20080228651A1 (en) * 2003-09-29 2008-09-18 Zan Tapsell Public Key Crytography Method and System
US7415267B2 (en) * 2003-12-15 2008-08-19 Jp Morgan Chase Bank Methods and systems for managing call reports for the financial services industry
US8429006B1 (en) 2004-06-18 2013-04-23 Jpmorgan Chase Bank, N.A. System and method for offer targeting
US7467106B1 (en) 2004-06-18 2008-12-16 Jpmorgan Chase Bank, N.A. System and method for offer management
US7392222B1 (en) 2004-08-03 2008-06-24 Jpmorgan Chase Bank, N.A. System and method for providing promotional pricing
US20060104430A1 (en) * 2004-11-12 2006-05-18 International Business Machines Corporation Method for multiple dialing by phone
US8630898B1 (en) 2005-02-22 2014-01-14 Jpmorgan Chase Bank, N.A. Stored value card provided with merchandise as rebate
US7401731B1 (en) 2005-05-27 2008-07-22 Jpmorgan Chase Bank, Na Method and system for implementing a card product with multiple customized relationships
US7614956B2 (en) * 2005-07-21 2009-11-10 Multimedia Games, Inc. Electronic lottery system with promotion prize distribution
US7818238B1 (en) * 2005-10-11 2010-10-19 Jpmorgan Chase Bank, N.A. Upside forward with early funding provision
US8408455B1 (en) 2006-02-08 2013-04-02 Jpmorgan Chase Bank, N.A. System and method for granting promotional rewards to both customers and non-customers
US7784682B2 (en) 2006-02-08 2010-08-31 Jpmorgan Chase Bank, N.A. System and method for granting promotional rewards to both customers and non-customers
US7753259B1 (en) 2006-04-13 2010-07-13 Jpmorgan Chase Bank, N.A. System and method for granting promotional rewards to both customers and non-customers
US8300798B1 (en) 2006-04-03 2012-10-30 Wai Wu Intelligent communication routing system and method
US7505918B1 (en) 2006-05-26 2009-03-17 Jpmorgan Chase Bank Method and system for managing risks
AU2006100529B4 (en) * 2006-06-21 2006-07-20 Ticketway Pty. Ltd. Game method and system
US9508225B2 (en) 2006-10-11 2016-11-29 Milestone Entertainment Llc Methods and apparatus for enhanced interactive game play in lottery and gaming environments
US8398489B2 (en) 2007-04-05 2013-03-19 Cfph, Llc Sorting games of chance
US8676642B1 (en) 2007-07-05 2014-03-18 Jpmorgan Chase Bank, N.A. System and method for granting promotional rewards to financial account holders
US8417601B1 (en) 2007-10-18 2013-04-09 Jpmorgan Chase Bank, N.A. Variable rate payment card
US8512131B2 (en) * 2007-11-08 2013-08-20 Igt Player bonus choice
US8535134B2 (en) 2008-01-28 2013-09-17 Milestone Entertainment Llc Method and system for electronic interaction in a multi-player gaming system
US8219497B2 (en) * 2008-07-11 2012-07-10 Crucs Holdings, Llc System and method for anonymously servicing lottery players
US8517811B2 (en) * 2009-05-26 2013-08-27 Pollard Banknote Limited Partnership Method of playing a lottery game including a group-based second chance game
US20100304828A1 (en) * 2009-05-26 2010-12-02 Nancy Bettcher Game ticket with a related web site
CA2759789A1 (en) * 2011-01-28 2012-02-06 Pollard Banknote Limited Partnership Game apparatus for combined play including a first play and web site play
US8408986B2 (en) * 2009-11-02 2013-04-02 Scientific Games International, Inc. Internet based lottery redemption system and methods
US8775794B2 (en) 2010-11-15 2014-07-08 Jpmorgan Chase Bank, N.A. System and method for end to end encryption
US8538858B2 (en) 2011-02-23 2013-09-17 Farms Technology, Llc Apparatus and method for commodity trading with automatic odd lot hedging
US8352370B1 (en) 2011-03-28 2013-01-08 Jpmorgan Chase Bank, N.A. System and method for universal instant credit
US9575616B2 (en) 2011-08-12 2017-02-21 School Improvement Network, Llc Educator effectiveness
US9262746B2 (en) 2011-08-12 2016-02-16 School Improvement Network, Llc Prescription of electronic resources based on observational assessments
US8814664B2 (en) 2012-06-06 2014-08-26 Cfph, Llc Method and apparatus for challenge-based gaming using points and/or money

Citations (23)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US1098362A (en) * 1912-07-15 1914-05-26 Theodore H Nelson Burglar-alarm.
US3555198A (en) * 1968-04-01 1971-01-12 Itt Identifier to determine the class of service to which a subscriber is entitled
US3622995A (en) * 1969-03-21 1971-11-23 Burroughs Corp Automatic ticket/credit card check-in system
US3689703A (en) * 1970-12-21 1972-09-05 Bell Telephone Labor Inc Information recording system
US3725597A (en) * 1971-07-01 1973-04-03 Bell Telephone Labor Inc Calling line identification system
US3725596A (en) * 1971-11-12 1973-04-03 Bell Telephone Labor Inc Pbx automatic number identification system
US3752904A (en) * 1971-08-09 1973-08-14 Cynthia Cannon Credit and other security cards and card utilization system therefor
USRE30580E (en) * 1961-04-12 1981-04-14 Telecredit, Inc. Check authorization system
US4438824A (en) * 1981-04-22 1984-03-27 Siemens Corporation Apparatus and method for cryptographic identity verification
US4484031A (en) * 1982-06-21 1984-11-20 Zale Corporation Interface circuit for a telephone system
US4531023A (en) * 1982-08-13 1985-07-23 Hlf Corporation Computer security system for a time shared computer accessed over telephone lines
US4612416A (en) * 1985-01-22 1986-09-16 At&T Information Systems Inc. Integrated message service system
US4656624A (en) * 1985-05-03 1987-04-07 At&T Bell Laboratories Operator communication arrangements for operator assistance systems
US4737983A (en) * 1985-10-02 1988-04-12 American Telephone And Telegraph Company Communications, Inc. Automatic call distributor telephone service
US4755872A (en) * 1985-07-29 1988-07-05 Zenith Electronics Corporation Impulse pay per view system and method
US4763353A (en) * 1986-02-14 1988-08-09 American Telephone And Telegraph Company Terminal based adjunct call manager for a communication system
US4782508A (en) * 1986-03-03 1988-11-01 American Telephone And Telegraph Company, At&T Bell Laboratories Method of discouraging the completion of wrong-number calls
US4951310A (en) * 1988-05-19 1990-08-21 Fujitsu Limited Automatic call distribution system
US4985913A (en) * 1989-08-29 1991-01-15 Stephen R. Shalom Multiple message answering machine keyed to the incoming phone number
US5029196A (en) * 1988-07-11 1991-07-02 Dytel Corporation Automated call screening
USRE34587E (en) * 1986-04-16 1994-04-19 Call-It Co. Interactive computerized communications systems with voice input and output
US5402472A (en) * 1992-04-23 1995-03-28 Boston Technology, Inc. Automated attendant for any combination of PBX, centrex, and single-line telephones
US5841837A (en) * 1984-09-14 1998-11-24 Acessline Technologies, Inc. Method and apparatus for processing telephone calls

Family Cites Families (300)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US2902541A (en) * 1959-09-01 Credit verifying system
US2941161A (en) * 1954-05-26 1960-06-14 Gen Dynamics Corp Broadcast paging system
US3076059A (en) * 1958-06-20 1963-01-29 Bell Telephone Labor Inc Signaling system
US3060275A (en) * 1958-11-07 1962-10-23 Bell Telephone Labor Inc Telephone system signaling
US3159818A (en) * 1960-04-08 1964-12-01 Scantlin Electronics Inc Data storage system with selective readout
US3249919A (en) * 1960-05-10 1966-05-03 Scantlin Electronics Inc Securities quotation apparatus
US3082402A (en) * 1960-05-10 1963-03-19 Scantlin Electronics Inc Securities quotation apparatus
NL267564A (en) * 1960-08-22
US3246082A (en) * 1962-03-26 1966-04-12 Levy Alfred Telephone hold program system
US3299210A (en) * 1963-03-18 1967-01-17 Ibm Apparatus for connecting a multichannel data processor with a plurality of telephone lines
US3394246A (en) * 1963-04-08 1968-07-23 Telecredit Status-indicating system
US3347988A (en) * 1963-06-17 1967-10-17 Bolt Beranek & Newman Method of and system for remotelocation computer communication via telephone
US3337847A (en) * 1963-09-17 1967-08-22 North Electric Co Communication system for connecting subscribers to a multiplex message synthesizing system
US3651480A (en) * 1963-12-31 1972-03-21 Bell Telephone Labor Inc Program controlled data processing system
US3568157A (en) * 1963-12-31 1971-03-02 Bell Telephone Labor Inc Program controlled data processing system
US3991406A (en) * 1963-12-31 1976-11-09 Bell Telephone Laboratories, Incorporated Program controlled data processing system
US3569939A (en) * 1963-12-31 1971-03-09 Bell Telephone Labor Inc Program controlled data processing system
US3371162A (en) * 1964-09-02 1968-02-27 Scantlin Electronics Inc System for transmitting digital data via telephone lines utilizing a telephone as the input
US3381276A (en) * 1965-09-15 1968-04-30 Photo Magnetic Syst Inc Computer systems
US3393272A (en) * 1965-11-19 1968-07-16 Hanson Oliver Wendell Automatic telephone guest call system
US3482057A (en) * 1966-01-28 1969-12-02 Ibm Automatic intercept system
US3982103A (en) * 1973-10-12 1976-09-21 Telecredit, Inc. Credit verification system
US3544769A (en) * 1967-04-05 1970-12-01 Digital Identification Systems Electronic identification and credit card system
US3647973A (en) * 1967-12-04 1972-03-07 Peter James Computer system utilizing a telephone as an input device
US3624292A (en) * 1967-12-06 1971-11-30 Scm Corp Communication system including an answer-back message generator and keyboard
US3557311A (en) * 1968-01-02 1971-01-19 Compumatics Inc Information transmission system including a unit for producing a printed record of information transmitted
US3594004A (en) * 1968-03-15 1971-07-20 Howard Miller Game having quick prize indication
US3581072A (en) * 1968-03-28 1971-05-25 Frederick Nymeyer Auction market computation system
US3556530A (en) * 1968-05-23 1971-01-19 Howard Miller Game having quick prize indication for wide area use
US3617638A (en) * 1968-07-17 1971-11-02 Audac Corp System for verifying credit card transactions
US3515814A (en) * 1968-09-16 1970-06-02 Electronic Data Syst Corp Sequencer and selector for automatic voice tone transmission
US3656113A (en) * 1968-11-01 1972-04-11 Umc Electronics Co Control system for room reservation
US3573747A (en) * 1969-02-24 1971-04-06 Institutional Networks Corp Instinet communication system for effectuating the sale or exchange of fungible properties between subscribers
US3571799A (en) * 1969-08-21 1971-03-23 Ibm Data transmission terminal
US3800283A (en) * 1969-11-12 1974-03-26 Sanders Associates Inc Credit verifying unit
US3618038A (en) * 1969-12-24 1971-11-02 Edward S Stein Telephonic data transmitting system
US3696335A (en) * 1970-04-21 1972-10-03 Jerome H Lemelson Credit verification system
US3644675A (en) * 1970-06-04 1972-02-22 Frank W Watlington Polling method utilizing telephone transmission and recording system
US3697702A (en) * 1970-07-16 1972-10-10 American Telephone & Telegraph Selectably controllable announcement system
CA1025118A (en) 1970-07-23 1978-01-24 Periphonics Corporation Analog signal recording and playback method and system
US3675513A (en) * 1970-07-24 1972-07-11 Bell Telephone Labor Inc Communications system for alphanumeric information employing audio tone signalling
US3950618A (en) * 1971-03-25 1976-04-13 Bloisi Albertoni De Lemos System for public opinion research
US3665107A (en) * 1970-11-13 1972-05-23 Automatic Elect Lab Monitoring circuit in data sets,with signal muting
US3688126A (en) * 1971-01-29 1972-08-29 Paul R Klein Sound-operated, yes-no responsive switch
US3998465A (en) * 1972-03-24 1976-12-21 Mascola Donald C Telephone random number game
US3858032A (en) * 1972-04-10 1974-12-31 Transaction Technology Inc Apparatus and method of coding information
US3781810A (en) * 1972-04-26 1973-12-25 Bell Telephone Labor Inc Scheme for saving and restoring register contents in a data processor
US3870821A (en) * 1972-11-29 1975-03-11 Donald P Steury Pushbutton telephone printer/recorder
US3792446A (en) * 1972-12-04 1974-02-12 Pitney Bowes Inc Remote postage meter resetting method
US3794774A (en) * 1973-01-19 1974-02-26 Courtesy Communications Corp Telephone audio program system
DE2320092C2 (en) * 1973-04-19 1975-02-27 Siemens Ag, 1000 Berlin Und 8000 Muenchen
US3974338A (en) * 1973-06-25 1976-08-10 The Audichron Company Apparatus for automatic message reprogramming of a message announcement system
US4017835A (en) * 1974-02-11 1977-04-12 Randolph Richard D System for verifying credit status
US3918174A (en) * 1974-02-21 1975-11-11 Nan C Miller Game device
US3914747A (en) * 1974-02-26 1975-10-21 Periphonics Corp Memory having non-fixed relationships between addresses and storage locations
US3947972A (en) * 1974-03-20 1976-04-06 Freeman Michael J Real time conversational student response teaching apparatus
US3909553A (en) * 1974-04-01 1975-09-30 Gte Automatic Electric Lab Inc Line card for key telephone systems adapted to provide music during hold condition
US3889050A (en) * 1974-04-11 1975-06-10 Gte Sylvania Inc Subscription television system and switching station therefor
US3881160A (en) * 1974-05-20 1975-04-29 Joseph I Ross Catv multi-tap distribution box
US3912874A (en) * 1974-06-04 1975-10-14 American Telephone & Telegraph Conference arrangement
US3934095A (en) * 1974-06-24 1976-01-20 Action Communication Systems, Inc. Method and system for short term queuing of telephone calls in automatic inter-city telephone call connection system
US4328396A (en) 1975-08-13 1982-05-04 Theis Peter F Total service telephone answering system
US3920908A (en) * 1974-06-25 1975-11-18 Constantine R Kraus Buyer credit service for a telephone system
US3928724A (en) * 1974-10-10 1975-12-23 Andersen Byram Kouma Murphy Lo Voice-actuated telephone directory-assistance system
US3989899A (en) * 1975-04-08 1976-11-02 Daniel Norwich Telephone scheduling system
US4260854A (en) * 1975-05-20 1981-04-07 Sudbury Systems Incorporated Rapid simultaneous multiple access information storage and retrieval system
US4398708A (en) * 1977-01-28 1983-08-16 Max Goldman Method of fabricating and securing playing cards for instant lotteries and games
US4191376A (en) * 1975-05-27 1980-03-04 Systems Operations, Inc. Highly secure playing cards for instant lottery and games
US4012599A (en) * 1975-07-29 1977-03-15 Jerome Charles Meyer Telephone communications system for the deaf
US4692817A (en) 1977-11-30 1987-09-08 Morgan Industries, Inc. Programmed conversation recording system
US4539436A (en) 1977-11-30 1985-09-03 Theis Peter F Programmed conversation recording system
US4187498A (en) * 1975-10-06 1980-02-05 1St National Bank Check verification system
US4024345A (en) * 1976-01-14 1977-05-17 Strom Industries International, Inc. Audio program and telephonic communication system
JPS5528632B2 (en) * 1976-01-14 1980-07-29
US4121052A (en) * 1976-01-26 1978-10-17 Richard Herbert L Telephone data recording system
JPS5915547B2 (en) * 1976-05-08 1984-04-10 Hashimoto Corp
US4078316A (en) * 1976-06-24 1978-03-14 Freeman Michael J Real time conversational toy
US4054756A (en) * 1976-09-29 1977-10-18 Bell Telephone Laboratories, Incorporated Method and apparatus for automating special service call handling
JPS6228623B2 (en) * 1976-09-30 1987-06-22 Hashimoto Corp
US4108361A (en) * 1976-10-12 1978-08-22 Krause Stephen R Universal mark sense betting terminal system and method
US4071698A (en) * 1977-01-10 1978-01-31 Franklin V. Barger, Jr. Telephone system for audio demonstration and marketing of goods or services
US4160125A (en) * 1977-05-23 1979-07-03 Digital Products Corporation Telephone polling apparatus
US4090038A (en) * 1977-07-14 1978-05-16 Bell Telephone Laboratories, Incorporated Audio signal on hold circuit
US4200770A (en) * 1977-09-06 1980-04-29 Stanford University Cryptographic apparatus and method
US4117278A (en) * 1977-09-19 1978-09-26 Bell Telephone Laboratories, Incorporated Service observing terminal
US4152547A (en) * 1977-11-29 1979-05-01 Theis Peter F Selective monitor for an automatic telephone answering system
US4405829A (en) 1977-12-14 1983-09-20 Massachusetts Institute Of Technology Cryptographic communications system and method
US4150255A (en) * 1977-12-29 1979-04-17 Morgan Industries, Inc. Conversational telephone call distributor
US4264924A (en) * 1978-03-03 1981-04-28 Freeman Michael J Dedicated channel interactive cable television system
US4145578A (en) * 1978-04-28 1979-03-20 Bell Telephone Laboratories, Incorporated Position access preference method
US4201887A (en) * 1978-05-11 1980-05-06 Cordura Marketing, Inc. Data telecommunications terminal
US4299637A (en) * 1978-06-14 1981-11-10 John R. Koza Method of making a game ticket
US4191860A (en) * 1978-07-13 1980-03-04 Bell Telephone Laboratories, Incorporated Data base communication call processing method
US4162377A (en) * 1978-07-13 1979-07-24 Bell Telephone Laboratories, Incorporated Data base auto bill calling using CCIS direct signaling
US4307266A (en) * 1978-08-14 1981-12-22 Messina John D Communication apparatus for the handicapped
FR2435270B1 (en) 1978-08-16 1983-07-01 Etude Systemes Avances Amenage
US4243844A (en) * 1978-09-19 1981-01-06 Waldman Herbert H Hold circuit for telephone system
US4314103A (en) 1978-09-29 1982-02-02 Plantronics, Inc. Telephone answering system with simulated dial tone disconnect protection
US4232199A (en) * 1978-10-18 1980-11-04 Summa Four, Inc. Special services add-on for dial pulse activated telephone switching office
US4223183A (en) * 1978-12-04 1980-09-16 Peters Jr Charles O Telephone controlled order entry system
US4270024A (en) * 1978-12-22 1981-05-26 Morgan Electronics Telephone line activity monitor
US4345315A (en) 1979-01-19 1982-08-17 Msi Data Corporation Customer satisfaction terminal
US4303804A (en) * 1979-03-23 1981-12-01 Small World Exchange, Inc. Telephone-conferencing apparatus and method having line location
US4317961A (en) 1979-03-23 1982-03-02 Small World Exchange, Inc. Telephone-conferencing apparatus and method
US4255618A (en) * 1979-04-18 1981-03-10 Gte Automatic Electric Laboratories, Incorporated Digital intercept recorder/announcer system
US4241942A (en) * 1979-06-25 1980-12-30 Dittler Brothers, Inc. Secure contest card
US4290141A (en) * 1979-07-02 1981-09-15 General Electric Company Electronic voting system
DE2929416C2 (en) 1979-07-20 1983-03-17 Olympia Werke Ag, 2940 Wilhelmshaven, De
US4264925A (en) * 1979-08-13 1981-04-28 Michael J. Freeman Interactive cable television system
US4580012A (en) 1979-11-26 1986-04-01 Vmx, Inc. Electronic audio communications system with automatic user access features
US4371752A (en) 1979-11-26 1983-02-01 Ecs Telecommunications, Inc. Electronic audio communication system
US4320256A (en) 1979-11-27 1982-03-16 Freeman Michael J Verbally interactive telephone interrogation system with selectible variable decision tree
US4420656A (en) 1979-11-27 1983-12-13 Michael Freeman Interactive telephone answering system
US4339798A (en) 1979-12-17 1982-07-13 Remote Dynamics Remote gaming system
US4302810A (en) * 1979-12-28 1981-11-24 International Business Machines Corporation Method and apparatus for secure message transmission for use in electronic funds transfer systems
BE881073A (en) 1980-01-10 1980-05-02 Mele Louis Van Apparatus to make a bet on lotto and other games of chance permitted by means of the telephone
US4277649A (en) * 1980-01-18 1981-07-07 Bell Telephone Laboratories, Incorporated Method and apparatus for screening telephone calls
US4348554A (en) 1980-03-21 1982-09-07 Bell Telephone Laboratories, Incorporated Method of providing virtual private network telephone service
CA1146245A (en) 1980-05-16 1983-05-10 Patrick R. Beirne Keyless and indicatorless local telephone switching system
US4355207A (en) 1980-05-30 1982-10-19 Amtel Communications, Inc. Telephone answering system
US4338494A (en) 1980-07-11 1982-07-06 Theis Peter F Telephone call inventorying and sequencing system and method
JPS6330587Y2 (en) 1980-08-15 1988-08-16
US4494197A (en) 1980-12-11 1985-01-15 Seymour Troy Automatic lottery system
US4689742A (en) 1980-12-11 1987-08-25 Seymour Troy Automatic lottery system
US4355372A (en) 1980-12-24 1982-10-19 Npd Research Inc. Market survey data collection method
US4393277A (en) 1981-03-18 1983-07-12 Selectastation, Inc. Remote tuner control system
US4389546A (en) 1981-03-23 1983-06-21 The Audichron Company Digital announcement system including remote loading and interrogation
JPS57196656A (en) 1981-05-28 1982-12-02 Toshiba Corp Telephone set for character input
US4360827A (en) 1981-06-02 1982-11-23 Darome, Inc. Method and means for interactive audio and video conferencing
US4625079A (en) 1981-07-31 1986-11-25 Horacio Castro Method and apparatus for activating through phone telecommand an announcer-recorder, and for selectively activating through the sending of codes consisting of signals at least another automatic call attention phone device
JPS6352832B2 (en) 1981-10-05 1988-10-20 Oki Electric Ind Co Ltd
US4694490A (en) 1981-11-03 1987-09-15 Harvey John C Signal processing apparatus and methods
US4965825A (en) 1981-11-03 1990-10-23 The Personalized Mass Media Corporation Signal processing apparatus and methods
JPH0252902B2 (en) 1981-12-25 1990-11-15 Tokyo Shibaura Electric Co
US4427848B1 (en) 1981-12-29 1994-03-29 Telephone Lottery Company Inc Telephonic alphanumeric data transmission system
GB2112989B (en) 1982-01-02 1986-02-26 David Leslie Mcneight Competitive question and answer game
US4489438A (en) 1982-02-01 1984-12-18 National Data Corporation Audio response system
US4439635A (en) 1982-02-09 1984-03-27 Peter F. Theis Message delivery system
US4439636A (en) 1982-03-09 1984-03-27 Martha Newkirk Credit card actuated telecommunication access network
US4468528A (en) 1982-03-24 1984-08-28 At&T Technologies, Inc. Methods and apparatus for providing enhanced announcements in a telephone system
US4517410A (en) 1982-04-02 1985-05-14 Data Acquisition Services Automatic user selected variable telephone message record and playback system
US4475189A (en) 1982-05-27 1984-10-02 At&T Bell Laboratories Automatic interactive conference arrangement
US4539435A (en) 1982-06-14 1985-09-03 Eckmann Stuart F Interactive educational system with voice reaction and access using tone-generating telephone
US4614367A (en) 1982-06-17 1986-09-30 Rand Mcnally & Co. Tamper-resisting multipart negotiable instruments
US4549047A (en) 1982-07-22 1985-10-22 Voicemail International, Inc. Digitized voice message storage system
US4451700A (en) 1982-08-27 1984-05-29 M. A. Kempner, Inc. Automatic audience survey system
US4783796A (en) 1982-09-28 1988-11-08 Opcom PBX telephone call control system
US4584602A (en) 1982-11-08 1986-04-22 Pioneer Ansafone Manufacturing Corporation Polling system and method using nondedicated telephone lines
US4591664A (en) 1982-11-23 1986-05-27 Michael Freeman Multichannel interactive telephone answering apparatus
CA1270345A (en) 1983-01-10 1990-06-12 Claude Robert Dupuis Apparatus for transmitting information via telephone lines
US4544804A (en) 1983-01-24 1985-10-01 At&T Bell Laboratories Conference control transfer arrangement
FR2540696B1 (en) 1983-02-04 1985-06-21 Bernard Alain Taxation Method for selling information by phone
US4490583A (en) 1983-02-14 1984-12-25 Circom, Inc. Plural line telephone controller
JPH079678B2 (en) 1983-03-01 1995-02-01 オムロン株式会社 Electronic cache register
DE3307199A1 (en) 1983-03-01 1984-09-06 Steiger Bjoern Rettungsdienst Amusement
US4553222A (en) 1983-03-14 1985-11-12 Kurland Lawrence G Integrated interactive restaurant communication system for food and entertainment processing
JPH0430631B2 (en) 1983-03-24 1992-05-22
GB8314468D0 (en) 1983-05-25 1983-06-29 Agb Research Plc Television monitoring
US4566030A (en) 1983-06-09 1986-01-21 Ctba Associates Television viewer data collection system
US4541087A (en) 1983-06-27 1985-09-10 Confertech International, Inc. Digital teleconferencing control device, system and method
US4582956B1 (en) 1983-07-12 1994-09-20 Bell Telephone Labor Inc Method and apparatus for displaying at a selected station special service information during a silent interval between ringing
US4555594A (en) 1983-08-03 1985-11-26 At&T Bell Laboratories Telephone interexchange signaling protocol
US4625276A (en) 1983-08-31 1986-11-25 Vericard Corporation Data logging and transfer system using portable and resident units
US4577062A (en) 1983-09-02 1986-03-18 Butler National Corporation Method for dispensing information
US4591190A (en) 1983-09-09 1986-05-27 Canadian Security Printers Inc. Voucher with self-contained verification means
US4562342A (en) 1983-09-15 1985-12-31 Solo Alan J Credit card provided with coded security means
US4688170A (en) 1983-09-22 1987-08-18 Tau Systems Corporation Communications network for communicating with computers provided with disparate protocols
US4570930A (en) 1983-10-03 1986-02-18 At&T Bell Laboratories System, method, and station interface arrangement for playing video game over telephone lines
US4577067A (en) 1983-10-05 1986-03-18 Alfred Levy Remotely controlled telephone hold program system
JPH0530343B2 (en) 1983-10-08 1993-05-07 Hashimoto Corp
US4559416A (en) 1983-10-12 1985-12-17 Morgan Industries, Inc. Telephone line activity monitor
US4598367A (en) 1983-11-09 1986-07-01 Financial Design Systems, Inc. Financial quotation system using synthesized speech
CA1222586A (en) 1983-11-11 1987-06-02 Tadahiko Akiyama Personal-servicing communication system
US4716583A (en) 1983-11-16 1987-12-29 Speech Plus, Inc. Verbal computer terminal system
US4523055A (en) 1983-11-25 1985-06-11 Pitney Bowes Inc. Voice/text storage and retrieval system
SE440287B (en) 1983-11-28 1985-07-22 Kurt Paulsson Device at a terminal system
US4611094A (en) 1983-12-01 1986-09-09 At&T Bell Laboratories Method for customer definable telephone capability
US4652998A (en) 1984-01-04 1987-03-24 Bally Manufacturing Corporation Video gaming system with pool prize structures
US4856050A (en) 1984-01-30 1989-08-08 Theis Peter F Telephone message retrieval system with improved message processor and retrieval console including auto-disabling playback switch
US4719647A (en) 1984-01-30 1988-01-12 Morgan Electronics Telephone message retrieval system with improved processor and retrieval console
US4783800A (en) 1984-02-14 1988-11-08 Levine Alfred B Remote controlled interactive scheduler system
US4630201A (en) 1984-02-14 1986-12-16 International Security Note & Computer Corporation On-line and off-line transaction security system using a code generated from a transaction parameter and a random number
US4955047A (en) 1984-03-26 1990-09-04 Dytel Corporation Automated attendant with direct inward system access
US4696028A (en) 1984-03-26 1987-09-22 Dytel Corporation PBX Intercept and caller interactive attendant bypass system
US4649563A (en) 1984-04-02 1987-03-10 R L Associates Method of and means for accessing computerized data bases utilizing a touch-tone telephone instrument
US4697282A (en) 1984-04-18 1987-09-29 Golden Enterprises, Inc. Telephone operator voice storage and retrieval system
US4592546A (en) 1984-04-26 1986-06-03 David B. Lockton Game of skill playable by remote participants in conjunction with a live event
US4567359A (en) 1984-05-24 1986-01-28 Lockwood Lawrence B Automatic information, goods and services dispensing system
US4665502A (en) 1984-06-01 1987-05-12 William Kreisner Random lottery computer
US4815121A (en) 1984-06-06 1989-03-21 Canon Kabushiki Kaisha Communication apparatus recognizing speech and automatically switching from data to speech transmission
US4594476A (en) 1984-08-31 1986-06-10 Freeman Michael J Broadcast interactive telephone system
US4677533A (en) 1984-09-05 1987-06-30 Mcdermott Julian A Lighting fixture
US4603232A (en) 1984-09-24 1986-07-29 Npd Research, Inc. Rapid market survey collection and dissemination method
US4677552A (en) 1984-10-05 1987-06-30 Sibley Jr H C International commodity trade exchange
US4654482A (en) 1984-10-15 1987-03-31 Deangelis Lawrence J Home merchandise ordering telecommunications terminal
US4774655A (en) 1984-10-24 1988-09-27 Telebase Systems, Inc. System for retrieving information from a plurality of remote databases having at least two different languages
US4815741A (en) 1984-11-05 1989-03-28 Small Maynard E Automated marketing and gaming systems
US4669730A (en) 1984-11-05 1987-06-02 Small Maynard E Automated sweepstakes-type game
US4677553A (en) 1984-11-09 1987-06-30 International Totalizator Systems, Inc. Secure placement of confidential information on a circulated blank ticket
US4663777A (en) 1984-12-17 1987-05-05 Charles Szeto Apparatus for controlling digital voice recording and playback over telephone lines and adapted for use with standard host computers
US4591180A (en) 1985-01-23 1986-05-27 Rebecca Copple Portable bicycle stand
US4645873A (en) 1985-01-23 1987-02-24 Telecue Systems Transactional telecommunication system
US4674044A (en) 1985-01-30 1987-06-16 Merrill Lynch, Pierce, Fenner & Smith, Inc. Automated securities trading system
US4785408A (en) 1985-03-11 1988-11-15 AT&T Information Systems Inc. American Telephone and Telegraph Company Method and apparatus for generating computer-controlled interactive voice services
US4671512A (en) 1985-06-05 1987-06-09 Gilbert Bachman Automated teller machine transaction receipts with integral promotional game
US4782510A (en) 1985-07-05 1988-11-01 Melita Electronic Labs, Inc. Telephone answering machine with digital storage of announcements and messages
US5073929A (en) 1988-05-16 1991-12-17 First Data Resources Inc. Voice-data telephonic control system
US5014298A (en) 1985-07-10 1991-05-07 First Data Resources Inc. Voice-data telephonic control system
DE3650785D1 (en) 1985-07-10 2004-10-28 Ronald A Katz Technology Licen operation control
US4845739A (en) 1985-07-10 1989-07-04 Fdr Interactive Technologies Telephonic-interface statistical analysis system
US4792968A (en) * 1985-07-10 1988-12-20 Fdr Interactive Technologies Statistical analysis system for use with public communication facility
US4635251A (en) 1985-07-31 1987-01-06 At&T Bell Laboratories Meet-me conference with control capabilities
US4756020A (en) 1985-08-30 1988-07-05 American Telephone And Telegraph Company, At&T Bell Laboratories Method and apparatus for disallowing the extension of a call through a network
JPS6253061A (en) 1985-09-02 1987-03-07 Nec Corp Method for preventing illegal access
US4942616A (en) 1985-09-09 1990-07-17 Thomas Linstroth Interactive synthesized speech quotation system for brokers
US4685123A (en) 1985-09-13 1987-08-04 American Telephone And Telegraph Company Communication system having voice and data capability
US4897867A (en) * 1985-09-30 1990-01-30 American Telephone And Telegraph Company, At&T Bell Laboratories Method of and an arrangement for forwarding a customer order
US4706275A (en) 1985-11-13 1987-11-10 Aerotel Ltd. Telephone system
US4696029A (en) 1985-12-12 1987-09-22 Telesciences, Inc. Telephone traffic load control system
US4763317A (en) 1985-12-13 1988-08-09 American Telephone And Telegraph Company, At&T Bell Laboratories Digital communication network architecture for providing universal information services
US4852154A (en) 1986-02-04 1989-07-25 Pacific Bell Pay-per-view CATV system
JPH0743748B2 (en) 1986-02-17 1995-05-15 株式会社オークネット Information transmission processing method of auction information transmission processing system
US4876592A (en) 1986-03-10 1989-10-24 Henry Von Kohorn System for merchandising and the evaluation of responses to broadcast transmissions
US4745468B1 (en) 1986-03-10 1991-06-11 System for evaluation and recording of responses to broadcast transmissions
US4763191A (en) 1986-03-17 1988-08-09 American Telephone And Telegraph Company, At&T Bell Laboratories Dial-up telephone network equipment for requesting an identified selection
DE3750768T2 (en) 1986-04-16 1995-05-11 Call It Co A computerized communications system.
US4797910A (en) 1986-05-07 1989-01-10 American Telphone And Telegraph Company, At&T Bell Laboratories Automated operator assistance calls with voice processing
US4715061A (en) 1986-05-30 1987-12-22 Telecredit, Inc. Coordinated multiple telephone station system
US4842278A (en) 1986-06-02 1989-06-27 Victor Markowicz Hierarchical lottery network with selection from differentiated playing pools
US4748668A (en) 1986-07-09 1988-05-31 Yeda Research And Development Company Limited Method, apparatus and article for identification and signature
US4800583A (en) 1986-07-31 1989-01-24 Theis Peter F Overflow call handling system
DE3726366C2 (en) 1986-08-08 1998-05-28 Dictaphone Corp Kommunikationsstem
US4832341A (en) 1986-08-21 1989-05-23 Upc Games, Inc. High security instant lottery using bar codes
US4791664A (en) 1986-09-12 1988-12-13 Lutz Joseph M System for selectively receiving telephone calls
US4788682A (en) 1986-09-23 1988-11-29 Northern Telecom Limited Telephone system adapted to telemarketing
CA1287910C (en) 1986-09-30 1991-08-20 Salvador Barron Adjunct processor for providing computer facility access protection via call transfer
US4799156A (en) 1986-10-01 1989-01-17 Strategic Processing Corporation Interactive market management system
US4943995A (en) 1986-10-08 1990-07-24 At&T Bell Laboratories Semi-automated customer information system
US4788715A (en) 1986-10-16 1988-11-29 American Telephone And Telegraph Company At&T Bell Laboratories Announcing waiting times in queuing systems
US4781377A (en) 1986-10-24 1988-11-01 Mcvean Charles D Hybrid sporting event and game show
US4766604A (en) 1986-11-07 1988-08-23 Messagephone, Inc. Method for receiving and delivering voice messages
US4761684A (en) 1986-11-14 1988-08-02 Video Jukebox Network Telephone access display system
US4922520A (en) 1986-12-31 1990-05-01 M. A. Kempner, Inc. Automatic telephone polling system
US4722526A (en) 1987-01-20 1988-02-02 Tovar Joseph L Game method and apparatus for use while viewing a sporting event
US4827500A (en) 1987-01-30 1989-05-02 American Telephone And Telegraph Company, At&T Bell Laboratories Automatic speech recognition to select among call destinations
US4812843A (en) 1987-05-04 1989-03-14 Champion Iii C Paul Telephone accessible information system
US4974252A (en) 1987-06-03 1990-11-27 Club Theatre Network, Inc. Interactive commercial/entertainment network
US4894857A (en) 1987-06-16 1990-01-16 Inuentions Inc. Method and apparatus for customer account servicing
US4797911A (en) * 1987-06-16 1989-01-10 Inventions, Inc. Customer account online servicing system
US4757267B1 (en) * 1987-06-17 1991-05-21 Applied Telematics Inc
US4893328A (en) 1987-07-31 1990-01-09 Microvoice Systems Corporation Automated telephone operator overflow device
US4797913A (en) 1987-08-04 1989-01-10 Science Dynamics Corporation Direct telephone dial ordering service
US5023904A (en) 1987-08-04 1991-06-11 Science Dynamics Corporation Direct telephone dial ordering service
US4847890A (en) 1987-08-10 1989-07-11 The Telephone Connection Anonymous interactive telephone system
US4996705A (en) * 1987-09-01 1991-02-26 At&T Bell Laboratories Use of telecommunications systems for lotteries
US4764666A (en) 1987-09-18 1988-08-16 Gtech Corporation On-line wagering system with programmable game entry cards
US4882473A (en) 1987-09-18 1989-11-21 Gtech Corporation On-line wagering system with programmable game entry cards and operator security cards
US4907079A (en) 1987-09-28 1990-03-06 Teleview Rating Corporation, Inc. System for monitoring and control of home entertainment electronic devices
US4788718A (en) 1987-10-05 1988-11-29 American Telephone And Telegraph Company, At & T Laboratories Call data collection and modification of received call distribution
US4853882A (en) 1987-11-02 1989-08-01 A. C. Nielsen Company System and method for protecting against redundant mailings
US4805209A (en) 1987-12-09 1989-02-14 International Business Machines Coordinated transfer of voice and information through a digital switch
US4796293A (en) 1987-12-18 1989-01-03 Communications Network Enhancement Inc. Enhanced dedicated teleconferencing system
US4788716A (en) 1987-12-22 1988-11-29 Bell Communications Research, Inc. Public opinion polling system
US4908850B1 (en) 1988-01-11 1995-02-07 American Communications & Engi Voice services network with automated billing
US4942598A (en) 1988-03-04 1990-07-17 Motorola, Inc. Telephone answering machine in paging systems with automatic number identification based message operations
US4876892A (en) 1988-04-19 1989-10-31 Allied-Signal Inc. Pressure sensor
US4922522A (en) * 1988-06-07 1990-05-01 American Telephone And Telegraph Company Telecommunications access to lottery systems
US4908761A (en) 1988-09-16 1990-03-13 Innovare Resourceful Marketing Group, Inc. System for identifying heavy product purchasers who regularly use manufacturers' purchase incentives and predicting consumer promotional behavior response patterns
US4899375A (en) 1988-09-23 1990-02-06 American Telephone & Telegraph Company, At&T Bell Laboratories More efficient call handling for operator assistance calls
US5083272A (en) 1988-11-02 1992-01-21 Britcanus Corporation Interactive telephone lottery system with a verification code
JP2786645B2 (en) 1988-12-27 1998-08-13 株式会社東芝 Private branch exchange system
US5017917A (en) 1988-12-30 1991-05-21 At&T Bell Laboratories Restriction of communication service accessibility among subscriber communities
US4942599A (en) 1989-02-02 1990-07-17 Alphanet Technology Corporation Location identification
US4896345A (en) 1989-02-16 1990-01-23 Thorne Donald J Call handling system
US4992940A (en) 1989-03-13 1991-02-12 H-Renee, Incorporated System and method for automated selection of equipment for purchase through input of user desired specifications
US5003574A (en) 1989-03-30 1991-03-26 At&T Bell Laboratories Voice capture system
US4959783A (en) * 1989-04-06 1990-09-25 Lotto Pick Quick Winning Odds, Ltd. System and method for choosing random numbers and delivering such numbers to subscribers for playing games of chance
US4989233A (en) * 1989-04-11 1991-01-29 Evanston Enterprises, Inc. Systems for capturing telephonic mass responses
US4937853A (en) * 1989-05-03 1990-06-26 Agt International, Inc. Lottery agent data communication/telephone line interface
US5181238A (en) 1989-05-31 1993-01-19 At&T Bell Laboratories Authenticated communications access service
US4893330A (en) 1989-06-01 1990-01-09 American Telephone And Telegraph Company, At&T Bell Laboratories Method and apparatus for restricting credit card communication calls
US5028076A (en) * 1989-06-14 1991-07-02 Ivy Hill Corporation Product having concealed message
US5046183A (en) 1989-07-31 1991-09-03 At&T Bell Laboratories Semi-automated operator assistance telecommunication calls
US4975945A (en) 1989-08-21 1990-12-04 First Data Resources Inc. Universal telephone call relay system
US4969183A (en) * 1989-08-28 1990-11-06 Morris Reese Telephone lotto number system and service
US4972461A (en) 1989-09-20 1990-11-20 At&T Bell Laboratories Call message delivery system and method
US5001710A (en) 1989-10-24 1991-03-19 At&T Bell Laboratories Customer programmable automated integrated voice/data technique for communication systems
US5018736A (en) 1989-10-27 1991-05-28 Wakeman & Deforrest Corporation Interactive game system and method
US5263723A (en) 1989-10-27 1993-11-23 Wakeman & Deforrest Corporation Interactive contest system
US5000486A (en) * 1989-12-12 1991-03-19 501 Webcraft Technologies, Inc. Fragrance enhanced scratch-off layer for game cards
US4969185A (en) 1989-12-29 1990-11-06 At&T Bell Laboratories Automated booking of telecommunications calls
US5255183A (en) 1990-05-29 1993-10-19 Interactive Voice Data System Inc. Telephone-based personnel tracking system
US5351276A (en) 1991-02-11 1994-09-27 Simpact Associates, Inc. Digital/audio interactive communication network
US5127003A (en) 1991-02-11 1992-06-30 Simpact Associates, Inc. Digital/audio interactive communication network
US5097528A (en) 1991-02-25 1992-03-17 International Business Machines Corporation System for integrating telephony data with data processing systems
US5333185A (en) 1991-06-03 1994-07-26 At&T Bell Laboratories System for processing calling party information for international communications services
US5146491A (en) 1991-08-08 1992-09-08 Pilgrim Telephone, Inc. Telephone billing method
US5353335A (en) 1992-08-03 1994-10-04 At&T Bell Laboratories Multilingual prepaid telephone system
JP4185591B2 (en) 1998-08-07 2008-11-26 マミヤ・オーピー株式会社 Bill storage devices
JP5217740B2 (en) 2008-07-30 2013-06-19 株式会社デンソー Remote vehicle diagnostic method, remote vehicle diagnostic systems, and automotive diagnostic system

Patent Citations (23)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US1098362A (en) * 1912-07-15 1914-05-26 Theodore H Nelson Burglar-alarm.
USRE30580E (en) * 1961-04-12 1981-04-14 Telecredit, Inc. Check authorization system
US3555198A (en) * 1968-04-01 1971-01-12 Itt Identifier to determine the class of service to which a subscriber is entitled
US3622995A (en) * 1969-03-21 1971-11-23 Burroughs Corp Automatic ticket/credit card check-in system
US3689703A (en) * 1970-12-21 1972-09-05 Bell Telephone Labor Inc Information recording system
US3725597A (en) * 1971-07-01 1973-04-03 Bell Telephone Labor Inc Calling line identification system
US3752904A (en) * 1971-08-09 1973-08-14 Cynthia Cannon Credit and other security cards and card utilization system therefor
US3725596A (en) * 1971-11-12 1973-04-03 Bell Telephone Labor Inc Pbx automatic number identification system
US4438824A (en) * 1981-04-22 1984-03-27 Siemens Corporation Apparatus and method for cryptographic identity verification
US4484031A (en) * 1982-06-21 1984-11-20 Zale Corporation Interface circuit for a telephone system
US4531023A (en) * 1982-08-13 1985-07-23 Hlf Corporation Computer security system for a time shared computer accessed over telephone lines
US5841837A (en) * 1984-09-14 1998-11-24 Acessline Technologies, Inc. Method and apparatus for processing telephone calls
US4612416A (en) * 1985-01-22 1986-09-16 At&T Information Systems Inc. Integrated message service system
US4656624A (en) * 1985-05-03 1987-04-07 At&T Bell Laboratories Operator communication arrangements for operator assistance systems
US4755872A (en) * 1985-07-29 1988-07-05 Zenith Electronics Corporation Impulse pay per view system and method
US4737983A (en) * 1985-10-02 1988-04-12 American Telephone And Telegraph Company Communications, Inc. Automatic call distributor telephone service
US4763353A (en) * 1986-02-14 1988-08-09 American Telephone And Telegraph Company Terminal based adjunct call manager for a communication system
US4782508A (en) * 1986-03-03 1988-11-01 American Telephone And Telegraph Company, At&T Bell Laboratories Method of discouraging the completion of wrong-number calls
USRE34587E (en) * 1986-04-16 1994-04-19 Call-It Co. Interactive computerized communications systems with voice input and output
US4951310A (en) * 1988-05-19 1990-08-21 Fujitsu Limited Automatic call distribution system
US5029196A (en) * 1988-07-11 1991-07-02 Dytel Corporation Automated call screening
US4985913A (en) * 1989-08-29 1991-01-15 Stephen R. Shalom Multiple message answering machine keyed to the incoming phone number
US5402472A (en) * 1992-04-23 1995-03-28 Boston Technology, Inc. Automated attendant for any combination of PBX, centrex, and single-line telephones

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6700972B1 (en) 1999-08-25 2004-03-02 Verizon Corporate Services Group Inc. System and method for processing and collecting data from a call directed to a call center
US8346659B1 (en) 2001-07-06 2013-01-01 Hossein Mohsenzadeh Secure authentication and payment system
US8352362B2 (en) 2001-07-06 2013-01-08 Hossein Mohsenzadeh Secure authentication and payment system

Also Published As

Publication number Publication date
US5787156A (en) 1998-07-28
US6424703B1 (en) 2002-07-23
US5365575A (en) 1994-11-15
WO1993005483A1 (en) 1993-03-18

Similar Documents

Publication Publication Date Title
US5521966A (en) Method and system for mediating transactions that use portable smart cards
US4788682A (en) Telephone system adapted to telemarketing
CA2054567C (en) Telephone network credit card calling apparatus and method of operation
CA2073997C (en) System for providing personalized telephone calling features
EP0484067B1 (en) Automatic system for forwarding of calls
US5905773A (en) Apparatus and method for reducing speech recognition vocabulary perplexity and dynamically selecting acoustic models
EP0572544B1 (en) Integrated application controlled call processing and messaging system
US5627887A (en) Method for processing collect calls
US6222920B1 (en) Method and apparatus for value-based queuing of telephone calls
US4797913A (en) Direct telephone dial ordering service
CA2013374C (en) Authenticated communications access service
US5978467A (en) Method and apparatus for enabling interaction between callers with calls positioned in a queue
US7403766B2 (en) Telecommunication call management and monitoring system with voiceprint verification
US4939771A (en) Attendant-controlled call message delivery system and method
US5058152A (en) Anonymous interactive telephone system having direct connect feature
US4894857A (en) Method and apparatus for customer account servicing
US4943995A (en) Semi-automated customer information system
US5991390A (en) Method and apparatus for teleworking from remote terminals
AU705525B2 (en) Intelligent call processing platform for home telephone system
US6049602A (en) Virtual call center
US8630942B2 (en) Method of billing a purchase made over a computer network
CA2022955C (en) Customer definable integrated voice/data call transfer technique
US4475013A (en) Repertory automatic telephone dialing apparatus wherein a name and telephone number are searched by depressing one or more letter code keys
CA1320580C (en) Customer account online servicing system
CA1162336A (en) System for entering and processing gamble stakes