CN107948449A - The method and system of identification company base extension - Google Patents
The method and system of identification company base extension Download PDFInfo
- Publication number
- CN107948449A CN107948449A CN201711059513.XA CN201711059513A CN107948449A CN 107948449 A CN107948449 A CN 107948449A CN 201711059513 A CN201711059513 A CN 201711059513A CN 107948449 A CN107948449 A CN 107948449A
- Authority
- CN
- China
- Prior art keywords
- extension
- incoming call
- company
- module
- identification
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42042—Notifying the called party of information on the calling party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42059—Making use of the calling party identifier
Abstract
The invention belongs to field of mobile communication, more particularly to a kind of method and system of identification company base extension, method therein to include S1：The telephone number of incoming call is identified, judge its whether company's general number, when being identified as company's general number, perform step S2；S2：Perform ring unanswered's determination methods with judge active calls whether ring unanswered, when judging result be ring unanswered, to incoming call side request typing extension；S3：Start to receive the extension of incoming call side's typing after asking successfully and record the extension received to address list together with corresponding general number.Occur it is an advantage of the current invention that the company that can prevent from not being picked up sends a telegram here the problem of can not recovering.
Description
Technical field
The invention belongs to field of mobile communication, more particularly to a kind of method and system of identification company base extension.
Background technology
Extension is the sub- number in inside that a kind of telephone exchange is distributed, i.e., incoming call can be connected to phone friendship first
On changing planes, then corresponding extension inputted by switch prompt user, after the extension for receiving input, interchanger according to
This extension is by telephony access to corresponding extension set.Therefore, extension has saved cost first as a kind of cornet
With resource, company or group are without a large amount of different outside line numbers of application, it is only necessary to can be completed by extension
The distribution of the telephone number of group internal member；Meanwhile only need to can be carried out using internal wiring inside group or group
Call, the expense without outside line；More importantly extension greatly facilitates management of the people for telephone number, and people are only
Corresponding people can be related to by needing to preserve corresponding extension.Therefore, at present extension almost in each company
It has been applied that, moreover, people also can more and more use extension.
But at present when answering firm telephone, called end show simply company's exchange number, without show
The number of company's base, is difficult to wire back for the phone not heard, because not knowing which extension set for dialing company,
And called end generally only knows the number of caller parent company, also it can not be successfully ground even if which branch company for knowing other side
Corresponding branch company is replied.
In order to solve the above-mentioned technical problem, people have carried out long-term exploration, such as Chinese patent discloses one kind wirelessly
The inquiry of extension, application method, inquiry and use device [application number in equipment：CN201210070106.X], including：Into
Enter the interface of selected exchange item and receive the instruction of inquiring contactor extension number information；Judged according to described instruction in phone directory
Whether the ID value of the exchange item of the corresponding contacts extension is stored with one of contacts, and the exchange item is used
In the general number and its ID values of storage association extension；If being judged as YES, by correspondence contact person's extension
Exchange item ID values compared with the ID values for selecting exchange item；If two ID values are equal, by the contacts
In name of contact person information be stored in the extension set list of selected exchange item；Judge whether still suffered from phone directory without carrying out
The contacts of judgement, if in the presence of skipping to and judge whether deposited in one of contacts in phone directory according to described instruction
The step of ID values for containing the exchange item of the corresponding contacts extension, is circulated, until in phone directory there is no without
The contacts judged；The All Contacts' name stored is shown in the extension set list.
Such scheme can easily and accurately inquire parent company pair by way of managing extension and general number
The extension of branch company is answered, the missed call for knowing which branch company more convenient can be inquired about and then wire back, but
It is in the case of it is which branch company sends a telegram here not know in advance, due to only showing a general number so there is to accomplish
The problem of smoothly wiring back.
The content of the invention
Regarding the issue above, the present invention provides a kind of can record the extension set to the extension set incoming call not heard
The method of the identification company base extension of number；
The identification that the another object of this programme is to provide a kind of method based on above-mentioned identification company base extension is public
The system for taking charge of base extension.
To reach above-mentioned purpose, present invention employs following technical proposal：
The method of the identification company base extension of the present invention, comprises the following steps：
S1：The telephone number of incoming call is identified, judge its whether company's general number, when being identified as company's exchange number
During code, step S2 is performed；
S2：Perform ring unanswered's determination methods with judge active calls whether ring unanswered, when judging result connects for nobody
When listening, typing extension is asked to incoming call side；
S3：Start after asking successfully receive the typing of incoming call side extension and by the extension received with it is corresponding
General number record together to address list.
Through the above technical solutions, for the extension telephone not heard, can retain incoming call extension number information so as to
It is follow-up to wire back.
It is further comprising the steps of before step S1 in the method for above-mentioned identification company base extension：
Receive it is input by user need record corporate extension number company's general number and the said firm's general number is deposited
Storage is into database.
In the method for above-mentioned identification company base extension, in step sl, judge whether incoming call is public
The method of department's general number includes：
S1.1：Obtain the telephone number of incoming call；
S1.2：The telephone number got is compared to judge the electricity with the company's general number recorded in database
Talk about whether number is company's general number, if so, then performing step S2.
In the method for above-mentioned identification company base extension, in step s 2, ring unanswered's determination methods include：
Start timer after judging incoming call for company's general number and enter standby mode, and arrived in timing
Monitoring phone is whether in an ON state afterwards, and ring unanswered's result is exported if access failure.
In the method for above-mentioned identification company base extension, in step s 2, typing extension set is asked to incoming call side
The method of number includes：
Pre-set voice is played to prompt incoming call side to input extension by closing of the circuit, and to incoming call side；
In step s3, receiving the method for extension includes：
The extension that incoming call side is inputted by DTMF is monitored, and terminates to monitor after inputting preset key in incoming call side.
In the method for above-mentioned identification company base extension, the preset key is # keys.
In the method for above-mentioned identification company base extension, in step s3, the address list is located at data
In storehouse, and record has the extension not heard and its corresponding general number.
It is further comprising the steps of after step s 3 in the method for above-mentioned identification company base extension：
When receiving the general number clawback request to not hearing, exchange, and situation about being connected in exchange are arrived in exhalation
Corresponding extension is inputted by DTMF to be connected to corresponding incoming call side down.
A kind of system of the identification company base extension of method based on above-mentioned identification company base extension, bag
Including phone body and be arranged on the intrinsic control module of phone, the control module includes incoming call side's number identification module,
Ring unanswered's judgment module, extension typing voice cue module, receive extension module and extension address list mould
Block, wherein
Incoming call side's number identification module, for identifying whether incoming call is company's exchange number for being reported in database
Code；
Ring unanswered's judgment module, for judging whether phone is ring unanswered, and notifies after ring unanswered is judged as
Control module enters extension identification process；
Extension typing voice cue module, for prompting incoming call side's typing point after extension identification process is entered
Machine number；
Receive extension module, lead to for being received and stored the extension of incoming call side's typing to extension
News record module；
Extension address list module, includes the extension that does not hear and its corresponding general number for recording
Message registration.
In the system of above-mentioned identification company base extension, incoming call side is and described by DTMF typing extensions
Extension address list module be additionally operable to during the clawback directly exhalation exchange and sent after exchange connection by DTMF
Extension is to access corresponding extension set.
The present invention has the following advantages compared to the prior art：1st, prevent and miss asking for branch company's incoming call telegram in reply difficulty
Topic；2nd, specific hardware device is not depended on, flexibility is stronger；3rd, by extension record in the database, for other application
Use.
Brief description of the drawings
Fig. 1 is flow chart of the method for the present invention；
Fig. 2 is number identification method flow chart in incoming call side's of the present invention；
Fig. 3 is ring unanswered's determination methods flow chart of the present invention；
Fig. 4 is extension typing reminding method flow chart of the present invention；
Fig. 5 is that the present invention receives extension method flow diagram；
Fig. 6 is the system block diagram of the present invention.
Reference numeral：Control module 1；Incoming call side's number identification module 11；Ring unanswered's judgment module 12；Extension is recorded
Enter voice cue module 13；Receive extension module 14；Extension address list module 15.
Embodiment
Although operations are described as the processing of order by flow chart, many of which operation can by concurrently,
Concomitantly or at the same time implement.The order of operations can be rearranged.Processing can be terminated when its operations are completed,
It is also possible to the additional step being not included in attached drawing.Processing can correspond to method, function, code, subroutine, son
Program etc..
Term "and/or" used herein above includes any and institute of the associated item listed by one of them or more
There is combination.When a unit is referred to as " connecting " or during " coupled " to another unit, it can be connected or coupled to described
Another unit, or there may be temporary location.
Term used herein above is not intended to limit exemplary embodiment just for the sake of description specific embodiment.Unless
Context clearly refers else, otherwise singulative used herein above "one", " one " also attempt to include plural number.Should also
When understanding, term " comprising " and/or "comprising" used herein above provide stated feature, integer, step, operation,
The presence of unit and/or component, and do not preclude the presence or addition of other one or more features, integer, step, operation, unit,
Component and/or its combination.
The method and system of the identification company base extension of the present invention is mainly used in technical field of telephone communication, solves
Determine the shortcomings that can not accurately and timely calling back in the prior art when missing the phone of branch company to the branch company etc. and to have asked
Topic, is the preferred embodiment of the present invention and with reference to attached drawing below, technical scheme is further described, but this hair
It is bright to be not limited to these embodiments.
Embodiment one
As shown in Figure 1, present embodiment discloses a kind of method of identification company base extension, comprise the following steps：
Firstly, it is necessary to mobile phone of the user at oneself, the public affairs for needing to record corporate extension number that input in the equipment such as base
Department's general number simultaneously stores the said firm's general number into local data base.
After the completion of local data base is established, following methods can be performed：
S1：The telephone number of incoming call is identified by incoming call side's number identification module 11, judge its whether company's exchange
Number, when being identified as company's general number, performs step S2；
As shown in Fig. 2, specific determination methods include：
S1.1：Obtain the telephone number of incoming call；
S1.2：The telephone number got is compared to judge with the company's general number recorded in local data base
Whether the telephone number is company's general number, and result true (correct) is exported when judging result is, when judgement is tied
Result false (mistake) is exported when fruit is no, and step S2 is performed when this step exports result true.
S2：Ring unanswered's determination methods are performed by ring unanswered's judgment module 12 to judge whether nobody connects active calls
Listen, when judging result is ring unanswered, typing extension is asked to incoming call side；
Wherein, as shown in figure 3, ring unanswered's determination methods include：
When the output result of step S1 i.e. incoming call side's number identification module 11 is true start timer into
Enter standby mode, timing could be provided as 30 to 50 seconds, sets with specific reference to actual conditions, is monitored in timing after
Phone is whether in an ON state, how to judge whether phone into on-state belongs to known technology, herein without superfluous
State, export ring unanswered if access failure as a result, could be provided as exporting false if phone is switched in specific program,
True is exported if phone is not turned on, the request of typing extension is sent to incoming call side when this step exports true；
Further, as shown in figure 4, including in the present embodiment to the method for incoming call side's request typing extension：
Exported closing of the circuit in ring unanswered's judgment module 12 when result is true, by extension typing voice prompt
Module 13 plays pre-set voice to prompt incoming call side to input extension to incoming call side, and voice prompt content can be
" phone ring unanswered, please leaves your extension by dial " or similar prompt tone are sentenced after playing alert tones
It is disconnected to play success or not, exported when judging successfully and false is exported when true judges unsuccessfully, and in output true
In the case of continue to execute step S3；
S3：By receiving incoming call receiving extension module 14 when output result last step S2 is true
The extension of square typing simultaneously records the extension received to address list together with corresponding general number.
Specifically, as shown in figure 5, in step s3, receiving the method for extension includes：
It is defeated by DTMF that incoming call side is begun listening for when the output of extension typing voice cue module 13 is true
The extension entered, and terminate to monitor and export extension after inputting preset key in incoming call side.
Wherein, preset key can be this button that will not be used in common during dialing of one kind such as # keys or * keys.
Further, address list is also stored in database, and record has the extension that does not hear and its corresponding
The interface of address list can be shown on the display screen of the equipment such as general number, mobile phone, base, by selecting what is shown in this interface
Missed call can wire back missed call.
Specifically, the method wired back for the missed call of branch company comprises the following steps：
When receiving the general number clawback request to not hearing, that is, not fetching in user selection interface
Electricity, and when incoming number is general number, first breathes out exchange, then after exchange connection, inputs this by DTMF and does not connect
The extension of incoming call is to be connected to corresponding incoming call side.
DTMF (touch-tone signal) is that AT＆T Labs is invented, and is in telephone system between telephone set and interchanger
A kind of subscriber signaling, commonly used in sending called number, it is the dialing tone that a kind of push-button telephone uses, and dialing keyboard is 4
× 4 matrix, represents a low frequency per a line, as soon as each row represent a high frequency, often presses one key one high frequency of transmission and low
Frequency sinusoidal signal combination, such as ' equivalent to 697 and 1209 hertz of 1' (Hz), interchanger can decode these group of frequencies merging
Determine corresponding button, dialing tone can be not only sent to the interchanger of telecommunication bureau by dial telephone, to illustrate to call
Telephone number, can also utilize automatic sound answering system carry out number selection.
Corresponding extension is shown while screen display general number is shown in the present embodiment, when connection general number
Afterwards, user can input the extension according to the extension on display screen by DTMF, and then telegram in reply equipment is by the extension number
Code is sent to interchanger to be connected to corresponding extension set.
As shown in fig. 6, the present embodiment also discloses a kind of knowledge of the method based on above-mentioned identification company base extension
The system of other company's base extension, including phone body and it is arranged on the intrinsic control module 1 of phone, control module 1
Including incoming call side's number identification module 11, ring unanswered's judgment module 12, extension typing voice cue module 13, receive to divide
Machine numbers module 14 and extension address list module 15, wherein
Incoming call side's number identification module 11, for identifying whether incoming call is company's exchange for being reported in database
Number；
Ring unanswered's judgment module 12, for judging whether phone is ring unanswered, and leads to after ring unanswered is judged as
Know that control module 1 enters extension identification process；
Extension typing voice cue module 13, for prompting the typing of incoming call side after extension identification process is entered
Extension；
Receive extension module 14, for being received and stored the extension of incoming call side's typing to extension
Address list module 15；
Extension address list module 15, for recording the extension for including not hearing and its corresponding general number
Message registration.
Preferably, incoming call side is by DTMF typing extensions, and extension address list module 15 is additionally operable in clawback
During directly exhalation arrive exchange, then extension and extension is sent by DTMF for user's input after exchange connection
To access corresponding extension set.
Embodiment two
The present embodiment is similar with embodiment one, and difference is, company's general number input by user in the present embodiment
Store in an online database, address list stores in the local database, and online database is created by back-stage management platform,
The general number of each parent company is inputted in online database and is preserved, the user such as mobile phone, base can be to the database
Carry out perfect, add the company's general number not having in current online database, each enterprise is collected by way of online database
The general number of industry, different bases, collect without being repeatedly input to same general number, the side shared by general number
Formula saves the work of a large amount of input general numbers, and called side only needs to access whether online database can judge incoming call
For a general number.
Embodiment two
The present embodiment is similar with embodiment one, and difference is, the present embodiment performs method when clawback is carried out
It is as follows：User by selecting general number on display screen to carry out clawback operation, using DTMF automatic sound answering system to
Interchanger sends general number, and after general number is connected, the automatic sound answering system of DTMF in address list according to recording
Extension sends the extension to be connected to corresponding extension set, the automatic sound answering system category of DTMF to interchanger again
In common knowledge, details are not described herein.
The address list of the present embodiment is not necessarily required to display extension while showing general number on a display screen, its
The extension of record is saved in address list but certainly, can show extension also not shadow here without display
Ring the implementation of present embodiment.
The present embodiment can either retain the extension of missed call, and can more easily the clawback extension is not
Fetch electricity.
Specific embodiment described herein is only to spirit explanation for example of the invention.Technology belonging to the present invention is led
The technical staff in domain can do various modifications or additions to described specific embodiment or replace in a similar way
Generation, but without departing from spirit of the invention or beyond the scope of the appended claims.
Although control module 1 is used more herein；Incoming call side's number identification module 11；Ring unanswered's judgment module
12；Extension typing voice cue module 13；Receive extension module 14；15 grade term of extension address list module,
But it does not preclude the possibility of using other terms.The use of these items is only for more easily describe and explain the present invention
Essence；Any one of the additional limitations is construed as all to disagree with spirit of the present invention.
Claims (10)
- A kind of 1. method of identification company base extension, it is characterised in that comprise the following steps：S1：The telephone number of incoming call is identified, judges whether it is company's general number, when being identified as company's general number When, perform step S2；S2：Perform ring unanswered's determination methods with judge active calls whether ring unanswered, when judging result is ring unanswered, Typing extension is asked to incoming call side；S3：Start after asking successfully receive the typing of incoming call side extension and by the extension received with it is corresponding always Machine number is recorded to address list together.
- 2. the method for identification company base extension according to claim 1, it is characterised in that before step S1, also Comprise the following steps：Receive it is input by user need record corporate extension number company's general number and by the said firm's general number store to In database.
- 3. the method for identification company base extension according to claim 2, it is characterised in that in step sl, sentence Whether disconnected incoming call is that the method for company's general number includes：S1.1：Obtain the telephone number of incoming call；S1.2：The telephone number got is compared to judge the phone number with the company's general number recorded in database Whether code is company's general number, if so, then performing step S2.
- 4. the method for identification company base extension according to claim 3, it is characterised in that in step s 2, nothing People, which answers determination methods, to be included：Start timer after judging incoming call for company's general number and enter standby mode, and supervised in timing after Survey phone to be whether in an ON state, ring unanswered's result is exported if access failure.
- 5. the method for identification company base extension according to claim 4, it is characterised in that in step s 2, to The method of incoming call side's request typing extension includes：Pre-set voice is played to prompt incoming call side to input extension by closing of the circuit, and to incoming call side；In step s3, receiving the method for extension includes：The extension that incoming call side is inputted by DTMF is monitored, and terminates to monitor after inputting preset key in incoming call side.
- 6. the method for identification company base extension according to claim 5, it is characterised in that the preset key For # keys.
- 7. the method for identification company base extension according to claim 1, it is characterised in that in step s3, institute The address list stated is located in database, and record has the extension not heard and its corresponding general number.
- 8. the method for identification company base extension according to claim 7, it is characterised in that after step s 3 also Comprise the following steps：When receiving the general number clawback request to not hearing, exchange is arrived in exhalation, and leads in the case where exchange is connected Cross DTMF and input corresponding extension to be connected to corresponding incoming call side.
- A kind of 9. identification company seat of the method for the identification company base extension based on described in claim 1-9 any one The system of machine extension, it is characterised in that including phone body and the intrinsic control module of phone (1) is arranged on, it is described Control module (1) include incoming call side's number identification module (11), ring unanswered's judgment module (12), extension typing voice Reminding module (13), receive extension module (14) and extension address list module (15), whereinIncoming call side's number identification module (11), for identifying whether incoming call is company's exchange number for being reported in database Code；Ring unanswered's judgment module (12), for judging whether phone is ring unanswered, and notifies after ring unanswered is judged as Control module (1) enters extension identification process；Extension typing voice cue module (13), for prompting incoming call side's typing point after extension identification process is entered Machine number；Receive extension module (14), lead to for being received and stored the extension of incoming call side's typing to extension News record module (15)；Extension address list module (15), includes the extension that does not hear and its corresponding general number for recording Message registration.
- 10. the system of identification company base extension according to claim 9, it is characterised in that incoming call side passes through DTMF typing extensions, and the extension address list module (15) is additionally operable to during clawback directly breathe out exchange And extension is sent to access corresponding extension set by DTMF after exchange connection.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711059513.XA CN107948449A (en) | 2017-11-01 | 2017-11-01 | The method and system of identification company base extension |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711059513.XA CN107948449A (en) | 2017-11-01 | 2017-11-01 | The method and system of identification company base extension |
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| CN107948449A true CN107948449A (en) | 2018-04-20 |
Family
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| CN201711059513.XA Withdrawn CN107948449A (en) | 2017-11-01 | 2017-11-01 | The method and system of identification company base extension |
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Cited By (1)
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| CN111698652A (en) * | 2019-03-14 | 2020-09-22 | Oppo广东移动通信有限公司 | Incoming call processing method and device, host equipment and storage medium |
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| CN102694930A (en) * | 2012-05-23 | 2012-09-26 | 任峰 | Implementation method and implementation system supportive to smart callback service of users |
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