WO2001097144A1 - Procede et appareil permettant de vendre et livrer des marchandises a des consommateurs - Google Patents

Procede et appareil permettant de vendre et livrer des marchandises a des consommateurs Download PDF

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Publication number
WO2001097144A1
WO2001097144A1 PCT/US2001/019285 US0119285W WO0197144A1 WO 2001097144 A1 WO2001097144 A1 WO 2001097144A1 US 0119285 W US0119285 W US 0119285W WO 0197144 A1 WO0197144 A1 WO 0197144A1
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WO
WIPO (PCT)
Prior art keywords
consumer
order
delivery
vehicle
goods
Prior art date
Application number
PCT/US2001/019285
Other languages
English (en)
Inventor
Gregory M. Stuppler
Victor Svilik
Original Assignee
Stuppler Gregory M
Victor Svilik
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Stuppler Gregory M, Victor Svilik filed Critical Stuppler Gregory M
Priority to AU2001269861A priority Critical patent/AU2001269861A1/en
Publication of WO2001097144A1 publication Critical patent/WO2001097144A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Definitions

  • the present invention is directed to the field of electronic commerce ("E- commerce”). More specifically, the invention relates to methods and systems for conducting E- commerce in a multiple-vendor and multiple-consumer environment, such as via the telephone or an electronic portal on the World Wide Web (“the Internet”). Yet more specifically, the invention relates to methods and systems for the sale and delivery of goods and services to consumers' locations.
  • E- commerce electronic commerce
  • the invention relates to methods and systems for conducting E- commerce in a multiple-vendor and multiple-consumer environment, such as via the telephone or an electronic portal on the World Wide Web (“the Internet”). Yet more specifically, the invention relates to methods and systems for the sale and delivery of goods and services to consumers' locations.
  • e-tailers utilize the Internet web sites as a means for allowing consumers to select goods and services offered by the owner of a web site, place and pay for orders for such goods and services, specify delivery options, etc.
  • the e-tailer utilizes either a third-party distribution mechanism (e.g., Federal Express, United Parcel Service, the U.S. Postal Service) or, the e-tailer's own delivery service to deliver the ordered goods to the buyer.
  • a third-party distribution mechanism e.g., Federal Express, United Parcel Service, the U.S. Postal Service
  • the e-tailer's own delivery service to deliver the ordered goods to the buyer.
  • Such expedited delivery of purchased goods and/or services causes additional expenses borne by either the consumer or the e-tailer.
  • the convenience, as well as the price benefits, associated with purchasing goods and services on-line have resulted in explosive growth in e-commerce.
  • an individual who works over 40 hours per week would rather spend his/her day off at a sporting event or participating in an activity with a family member instead of spending it at the local mall trying to find the best price for a new personal computer.
  • the Internet allows individuals to shop without leaving the home or office. Thus, the Internet preserves leisure time. In addition, the Internet affords vastly improved tracking and analyzing capabilities to improve the electronic shopping experience.
  • e-tailers An example of e-tailers is Homegrocer.com, an Internet grocery shopping and delivery service.
  • the company stocks the groceries in its own facility and delivers to customers the orders placed by the customers via the Internet.
  • the company delivers directly to customers' homes with its own fleet of temperature-controlled custom-made vehicles. When such a delivery is made, the customer has to be at home to accept the order. Because most customers work during the day, most orders require that the delivery be made during several hours in the late afternoon and early evening. That fact creates a great demand for the delivery fleet during a short window of time, while the rest of the day the delivery fleet remains underutilized. In addition, deliveries to individual customers' locations create a significant additional expense in terms of both labor and equipment cost.
  • Streamline.com installs a refrigerator/freezer unit in a customer's garage. Such unit is equipped with a keypad entry system. Thus, the delivery is made directly to such refrigerator/freezer unit. While delivery can be made at any time and the customer no longer has to be at home to accept delivery, this method fails to address the expenses associated with the cost of delivery — the equipment and labor costs. To the contrary, the necessity to install individual refiigerator/freezer units in customer garages causes additional labor and equipment costs. At the same, this method does not reduce the costs associated with individual deliveries. Another shortcoming of this method is the limitation imposed by the space requirements to install the refrigerator/freezer units.
  • Homeruns.com is another service that provides delivery of groceries and other goods and/or services ordered by customers on-line. Its regular home delivery service is not significantly different from the service provided by Homegrocer.com.
  • Homeruns.com offers a service called HomeRuns Online Worksite Delivery program. Under this program, on some days selected by the employer, HomeRuns delivers employees' orders to the employer's parking lot. Then, employees pick up their orders on the way home. The employees have about 2 hours to pick up their orders.
  • Webvan and Peapod are other services that operate under business models similar to that ofHomegrocer.com.
  • PaxZone is a home package delivery service that allows the consumer to order the goods and services and have them delivered to a participating location (a store, coffee shop, or any other local business) close to the consumer's house. Upon the completion of the delivery, the company notifies the consumer and the consumer picks up the package on the way home. This method provides for a delivery to locations that have long business hours. Thus, the delivery fleet may be utilized more efficiently. At the same time, however, the PaxZone method requires the consumer to make an extra trip to pick up the ordered goods. In addition, this method involves a third party, the business accepting delivery, which creates additional operational, security, logistical, reliability and convenience concerns.
  • the delivery channel is still characterized by significant deficiencies. While the Internet allows consumers to benefit from savings in the opportunity costs when purchasing goods and services, consumers or retailers must contend with the costs associated with the delivery of those goods. Those costs take two forms. Primarily, because consumers must be willing to wait at least 24 hours for delivery in order to receive the goods ordered on-line, immediate satisfaction of the buying impulse is delayed. In addition, in the rare instances where delivery within several hours is possible, consumers are often required to wait in their homes and offices during a "window" of time within which their goods will arrive. Finally, the delivery costs for goods ordered on-line are often prohibitive if the aggregate price of the goods ordered is below a certain level.
  • the object of this invention is to provide an improved method and system for delivery of consumers' remotely-placed orders to a convenient consumer location. Another object of this invention is to eliminate the security concerns created by unattended access to consumers' residences.
  • the present invention provides a method and system which can be used by retailers and e-tailers to sell and deliver goods and services to consumers while substantially reducing the costs associated with the delivery process.
  • the said reduction in the costs is achieved through the delivery of ordered goods to consumers' cars parked in parking facilities during extended periods of time when such consumers are not in need of their cars.
  • a consumer places an order for goods or services remotely through the telephone, fax or computer.
  • the order is then filled and delivered to a consumer's car at a parking location during the time when the consumer is at work or otherwise not using his/her car.
  • the suggested system and method afford the e-tailer an opportunity to fill and deliver consumers' orders during the window of time which can be as long as 9 hours or longer.
  • this invention provides for a higher utilization of the delivery personnel and equipment, obviates the necessity to wait for consumers to pick up their orders, allows for deliveries at centralized locations, does not require the consumers to make an extra trip to pick up their orders, eliminates the security concerns associated with the unattended access of the delivery personnel to consumers' residences, may require no additional equipment, and affords the services to a broader segment of potential consumers. 4.
  • An inventive method and system are disclosed whereby a consumer may review a listing of participating parking facilities and their locations in a particular locality, select the desired parking facility, review a listing of participating retailers in a particular locality and the products available for sale and delivery by those retailers, submit the relevant customer, payment, automobile, automobile access, and parking facility information, submit an order to purchase and pay for goods or services, receive from the retailer the delivery information. The retailer then prepares and delivers the order to the location of the consumer's vehicle.
  • a consumer may place an order either via the telephone, fax, computer or any other device or method allowing remote communication.
  • Fig. 1 shows a flow chart of the method steps of one embodiment of the present invention.
  • the consumer first accesses the service information interface (1).
  • An example of such interface may be a page on an Internet web site.
  • the consumer reviews the listing of the participating parking facilities (2) and picks a parking facility where the consumer plans to leave his/her vehicle for an extended period of time (3).
  • the consumer reviews the list of participating retailers (4) and selects a retailer from whom the consumer wants to order goods or services (5).
  • the consumer selects the types and quantities of goods and services desired from this retailer (6).
  • the consumer may want to select another retailer (7). If the consumer selects another retailer, then steps 4 through 7 are repeated.
  • the consumer may select the delivery day and time (8).
  • the consumer specifies the information necessary for accessing the consumer's vehicle (9), payment method (10), and confirms the order (11).
  • the order is then received (12) and prepared for delivery (13) by the service provider.
  • the service provider then delivers the order to the consumer's car (14) and places it in the car (15). Later, the consumer drives the delivered order home (16).
  • Step one of the method described above may be implemented through a telephone, fax or a wireless communication system, which are well known in the art.
  • the consumer may not be allowed to select a participating retailer, which is described above as steps 4 and 5.
  • the service provider will select a retailer, while the consumer specifies the types and quantities of goods desired.
  • the service provider may also be a retailer. In that case, when the consumer's order is received, the service provider may prepare the order without relying on others' services. Similarly, the delivery may be sub-contracted to a third party or executed by the service provider.
  • the delivery personnel When the order is delivered to the parking location of the consumer's automobile, the delivery personnel may be afforded access to the consumer's automobile. In that case the order is placed in the consumer's automobile. Alternatively, if no access to the consumer's automobile is provided, the order may be placed in a storage either located next to each of the consumers' automobiles or at a centralized parking facility storage. The consumer may then retrieve his or her order at a convenient time.
  • employee of the service provider or the parking facility may retrieve the order for the consumer. Said employees will be notified of the consumer's impending departure, either at the time of payment for parking or via an electronic mechanism, and the order will be readied and placed in the consumer's trunk just prior to existing from the lot.
  • a system for automated access to the consumer's automobile is provided.
  • the consumer may specify that the order be placed directly in the consumer's automobile. In that case, the consumer will specify the method of accessing the automobile.
  • the consumer may either leave the keys with the parking attendant or have a code lock installed on the automobile and specify the code of such lock.
  • such code may be made known to the delivery personnel or, alternatively, transmitted to a memory device on board of the delivery vehicle. Then at the time of the delivery, the delivery personnel will be able either to use the code to access the consumer's vehicle or to initiate a transmission of the code from the on-board computer to the consumer's car, whereby the car will be unlocked and the order delivery accomplished.
  • Such transmission may be implemented through a number of technical devices well known in the art. For example, an infrared transmission from the delivery vehicle on-board computer to the customer's vehicle may be utilized. Alternatively, a radio frequency signal may be used to transmit the code.
  • an automated system for locating a customer's automobile in the parking facility is provided.
  • the customer's automobile is equipped with a transmitter, which is capable of broadcasting a preprogrammed code at a very low energy level.
  • a transmitter capable of broadcasting a preprogrammed code at a very low energy level.
  • the code submitted by the customer is then transmitted to a device on-board of the delivery vehicle or a hand-held device carried by the delivery personnel.
  • the on-board or the hand-held device receives the signal transmitted by the device of the consumer's automobile thereby identifying the location of the consumer's automobile, which in turn simplifies the delivery procedure.
  • a system for the return of orders via the service provider is provided.
  • the customer may leave the order with an employee of the service provider or an employee of the parking facility or in a storage container located within the parking facility. Said order will be retrieved by the service provider and delivered back to the retailer who sourced the order or said retailer will retrieve the order directly.
  • a customer will notify said retailer of his or her desire to return the product either via communication through the service provider's web site or via employees of the service provider or the parking facility who act as the service provider's representative at the parking facility.
  • the customer's account Upon completion of the return of the order, the customer's account will be credited.

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  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

L'invention concerne un procédé et un appareil permettant de vendre et de livrer des marchandises à des consommateurs. Ledit appareil permet aux consommateurs de passer une commande pour des marchandises à distance, de choisir le type et la qualité des marchandises, le lieu de livraison ainsi que la date et l'heure (8) de livraison. Ledit procédé permet que les consommateurs choisissent les marchandises voulues et que ces dernières soient livrées aux véhicules des consommateurs (14) à un moment convenable pour le vendeur et le consommateur, évitant ainsi de longues attentes aux consommateurs et augmentant l'efficacité dans la chaîne de distribution.
PCT/US2001/019285 2000-06-14 2001-06-14 Procede et appareil permettant de vendre et livrer des marchandises a des consommateurs WO2001097144A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2001269861A AU2001269861A1 (en) 2000-06-14 2001-06-14 Method and apparatus for sale and delivery of goods to consumers

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US59334700A 2000-06-14 2000-06-14
US09/593,347 2000-06-14

Publications (1)

Publication Number Publication Date
WO2001097144A1 true WO2001097144A1 (fr) 2001-12-20

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ID=24374367

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2001/019285 WO2001097144A1 (fr) 2000-06-14 2001-06-14 Procede et appareil permettant de vendre et livrer des marchandises a des consommateurs

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AU (1) AU2001269861A1 (fr)
WO (1) WO2001097144A1 (fr)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20160048797A1 (en) * 2014-08-13 2016-02-18 Volvo Car Corporation Method and system for supporting delivery efficiency of delivered services to vehicles
WO2016099623A1 (fr) * 2014-10-01 2016-06-23 Continental Intelligent Transportation Systems, LLC Solution de sécurité contre les pirates informatiques permettant un transfert de colis vers et depuis un véhicule

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5576951A (en) * 1984-05-24 1996-11-19 Lockwood; Lawrence B. Automated sales and services system
US5950173A (en) * 1996-10-25 1999-09-07 Ipf, Inc. System and method for delivering consumer product related information to consumers within retail environments using internet-based information servers and sales agents
US6119101A (en) * 1996-01-17 2000-09-12 Personal Agents, Inc. Intelligent agents for electronic commerce

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5576951A (en) * 1984-05-24 1996-11-19 Lockwood; Lawrence B. Automated sales and services system
US6119101A (en) * 1996-01-17 2000-09-12 Personal Agents, Inc. Intelligent agents for electronic commerce
US5950173A (en) * 1996-10-25 1999-09-07 Ipf, Inc. System and method for delivering consumer product related information to consumers within retail environments using internet-based information servers and sales agents

Non-Patent Citations (9)

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Title
DATABASE 233 [online] 24 May 1999 (1999-05-24), MARLATT: "Amazon diversifies further with $42M stake in grocer", XP002944601, accession no. Dialog Database accession no. 99IE05-303 *
DATABASE LOS ANGELES TIMES [online] 23 November 1999 (1999-11-23), EARNEST: "O.C. business plus", XP002944599, accession no. Dialog *
DATABASE PORTLAND [online] 28 December 1999 (1999-12-28), TREVISION: "Internet grocer expands locally", XP002944600, accession no. Dialog *
INTERNET WORLD, vol. 5, no. 20, pages 1 & 6 *
LOS ANGELES TIMES - ORANGE COUTY EDITION, pages 3 *
OREGONIAN (PO), pages E02 *
PAXZONE INC., PAXZONE.COM, 1999 - 2001, pages 1 - 8, XP002944604, Retrieved from the Internet <URL:http://www.paxzone.com/> *
PEAPOD INC., PEAPOD.COM - GROCERY SHOPPING & DELIVERY SERVICES, 1996 - 2001, pages 1 - 14, XP002944603, Retrieved from the Internet <URL:http:///www.peapod.com/> *
PEAPOD.COM - GROCERY SHOPPING & DELIVER SERVICE, 8 October 1998 (1998-10-08), pages 1 - 5, XP002944602, Retrieved from the Internet <URL:http://local.peapod.com/> *

Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20160048797A1 (en) * 2014-08-13 2016-02-18 Volvo Car Corporation Method and system for supporting delivery efficiency of delivered services to vehicles
CN105374223A (zh) * 2014-08-13 2016-03-02 沃尔沃汽车公司 用于进行漫游快递的支持到车辆进行交付服务的高效交付的方法和系统
WO2016099623A1 (fr) * 2014-10-01 2016-06-23 Continental Intelligent Transportation Systems, LLC Solution de sécurité contre les pirates informatiques permettant un transfert de colis vers et depuis un véhicule
US9635006B2 (en) 2014-10-01 2017-04-25 Continental Intelligent Transportation Systems, LLC Hacker security solution for package transfer to and from a vehicle

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Publication number Publication date
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