WO2001067353A1 - Systeme et procede permettant de faciliter le financement base sur des actifs lors d'une vente de gre a gre - Google Patents

Systeme et procede permettant de faciliter le financement base sur des actifs lors d'une vente de gre a gre Download PDF

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Publication number
WO2001067353A1
WO2001067353A1 PCT/US2001/007147 US0107147W WO0167353A1 WO 2001067353 A1 WO2001067353 A1 WO 2001067353A1 US 0107147 W US0107147 W US 0107147W WO 0167353 A1 WO0167353 A1 WO 0167353A1
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WIPO (PCT)
Prior art keywords
vehicle
buyer
asset
seller
sale
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Application number
PCT/US2001/007147
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English (en)
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WO2001067353A9 (fr
Inventor
Bernard G. Freeland
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Mobile Internet Technologies, Llc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mobile Internet Technologies, Llc filed Critical Mobile Internet Technologies, Llc
Priority to AU2001245464A priority Critical patent/AU2001245464A1/en
Publication of WO2001067353A1 publication Critical patent/WO2001067353A1/fr
Publication of WO2001067353A9 publication Critical patent/WO2001067353A9/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Definitions

  • the present invention relates to a system for facilitating the transfer of titled property from one individual to another individual.
  • the systems and methods of the present invention enable individual sellers and buyers of such property engage in and complete transactions with ease without an intermediate title holder such as a dealer.
  • the present invention enables person-to-person sellers and buyers to have access to integrated financing, escrow services, vehicle inspection services, auto insurance, warranties, vehicle history services, title and registration work, and a neutral meeting place for buyers and sellers in the local market.
  • the combination of these products and services will allow the private seller to provide to the buyer all the services that have in the past only been used in transactions involving a dealer.
  • the automobile industry is in transition to consolidate and streamline an inefficient and antiquated new vehicle distribution system.
  • the typical dealer makes over $1,800 average gross profit on a used vehicle.
  • a goal of the present invention is to have the buyer and seller (as they may negotiate) share in the benefit that arises from shifting the profit away from dealers.
  • the system of the present invention will put the seller in a position of strength when negotiating to buy his or her next vehicle; he or she will have more equity and will not have to negotiate their trade-in as part of the new (or newer used) car buying process.
  • One particularly suitable is to utilize the Internet as much as possible and to supplement that technology with personnel at local market locations where individuals will meet with agents to list their vehicles and which will provide a neutral meeting site for buyers and sellers. The closings of sales will often be performed at these locations as well as reconditioning, repairs, and accessory sales.
  • an experienced agent may, in accordance with the present invention, assist the seller in building a web site for their vehicle that will provide the buyer with information and products to make a confident purchase. This will start with the valuation process, which will utilize industry guidelines to establish wholesale and retail pricing guides. The agent will also perform or arrange for a reconditioning inspection of the item (e.g., a car) to give suggestions for the seller to perform prior to displaying their item.
  • the item e.g., a car
  • Digital pictures of the item may be taken and loaded on the site as well as scanned maintenance records and attaching a vehicle title history.
  • the seller perhaps with the help of a system agent, will have the ability to attach industry-related articles, open recalls and reports regarding crash tests which may have been performed on the make and model of the vehicle the seller wishes to sell.
  • the agent will assist the seller in investigating the financing options available to potential buyers so they can offer their vehicle with financing options, as a dealer would offer it, i.e., with monthly payments calculated, a cash price, and other features and options.
  • the present invention enables a seller to offer financing to a potential buyer just as a dealer would. This opens up an entire market in this person-to-person segment while attracting a much larger potential group of buyers. Potential buyers will have the ability to arrange a pre-approved loan that can be utilized prior to negotiating with sellers. A financing "portal" will offer all segments of the market financing options, from secondary to high-end specialty financing and leasing.
  • An important component of the invention is the provision of escrow services as security to the buyer, seller and lender, if one is involved.
  • the security of an escrow ensures that all the funds to transferred as part of the transaction are good, title is clear, proper signatures are obtained, lien(s) have been satisfied, applications for registration are completed, and requirements for warranties have all been accomplished to the parties' mutual satisfaction.
  • the process will be completely electronic from beginning to end, including vehicle locating, non-financial documentation, funding of the escrow account to facilitate proper funds distribution to related parties, and securing financing for a qualified buyer.
  • One or more processing centers will electronically handle the majority of the title and vehicle registration processes. This allows proper security to be provided to the lenders and utilizes the security of the escrow service to protect all parties.
  • Vehicle inspection services are important for a number of reasons. Both buyers and their lenders want the comfort of knowing that a competent mechanic (or other expert, in the case of transactions involving property other than vehicles) has examined the item which is being financed and purchased. Indeed, a seller may also want to induce purchasers by offering their cars with an inspection report. As consumers gain confidence in providers of inspection services in accordance with the present invention, it may be possible for buyers to be comfortable to purchase vehicles without an inspection being performed by them personally, which could lead to transfers conducted purely over the Internet.
  • the system of the present invention provides security and convenience for both buyer and seller, while allowing them to complete recommended repairs and related services.
  • the present invention maximizes the value of titled asset held by individuals because the services provided in accordance with the invention enable a buyer and a seller to safely complete the transaction.
  • an escrow service as part of the present invention will allow the seller of a vehicle to transfer ownership of their asset even if there is a payoff. This service is handled quickly and easily by the processing center once all the funds and title has cleared through the escrow department. On a cash transaction, the new title is placed in the consumer's name or if financed a lien is placed after a title search has been done and the funds have cleared. People can successfully transact both buying and selling their assets in a safe and easy fashion,
  • the use of the present invention allows every customer, regardless of his or her credit rating, to have a better chance of obtaining an financing for a used automobile than their chances are when they go through a traditional dealership.
  • finance sources are able to be more aggressive than traditional lenders because of the additional information received on the asset, such as digital photographs, complete title history, maintenance history, non-biased third party inspections, and seller's disclosure.
  • the present invention utilizes a third party which is fee-compensated, as opposed to the dealer who has purchased and is reselling the vehicle.
  • the sale coordinator is a neutral third party with no monetary gain directly from the sale of the vehicle.
  • lenders may have to be on guard against dealership personnel who may, in the interest of "pushing the deal,” fail to include information (or in some cases even falsify information) for loan approvals.
  • the lenders will have the comfort of knowing that they are receiving borrower and vehicle information directly from the buyer/borrower.
  • the system of the present invention provides a seller with the ability to offer prospective buyers with multi-level, pre-arranged financing.
  • Today, franchise dealers' finance penetration is well above the 80% mark. This means that 80 of 100 used car buyers will require financing.
  • the ability for the seller in a person-to-person transaction to offer financing to the prospective buyer will open an entirely new area to the forty million consumers involved in the used vehicle market.
  • Most used vehicle buyers are also payment buyers. For example, a 1996 Chevrolet Cavalier 4dr base sedan has an N.A.D.A. average retail price of $7200.00 (Sept. 1999 Guide, Florida Edition).
  • the present invention effectively deals with the consumer's trade-in vehicle. This is accomplished by providing the products and services necessary to enable buyer and seller to complete the transaction. These services provide large monetary benefits to both buyer and seller by eliminating the traditional dealer or middleman. Once the consumers trade-in is effectively taken care of, the next purchase will be very easy to facilitate by the fact that the consumer has maximized the value of their trade and can effectively purchase in the one price environment.
  • the present invention not only eliminates many of the problems associated with person-to-person transactions, but it is a sales tax generator because of the fact that individuals will be less likely to misrepresent the actual selling price with a third party involved. State departments of motor vehicles will benefit from the increased use of the system of the present invention.
  • At least one embodiment of the present invention is system for assisting the transfer of titled property from a selling individual to a buying individual comprising: an inspection service in which an item to be sold by said selling individual is examined and descriptive information regarding the item is recorded and, optionally, recommended repairs or alterations for the item are suggested; a title and registration service in which any liens against said property as owned by said selling individual are identified; an escrow service in which an agent coordinates a transaction in which said property is transferred to the buyer and purchase funds are given to the seller of said property, and any lien-holders holding liens with respect to the selling individual's ownership of said property are satisfied, and any liens to be made by a lender for said buying individual are place on said title. While the invention is believed to have especially advantageous application in the automobile industry, it also is particularly useful in any transaction involving titled property, such as RNs, trucks, boats and the like.
  • Figure 1 is an overall diagram showing the basic components of the system of the present invention.
  • Figure 2 shows two typical inspection reports as used as part of the present invention.
  • Figure 3 is a diagram showing the escrow component of the present invention in a cash transaction.
  • Figure 4 is a diagram showing the escrow component of the present invention in a financed transaction.
  • Figure 5 is a diagram showing the title and registration component of the system of the present invention.
  • Figure 6 is a diagram showing the financing component of the system of the present invention.
  • Figure 1 is an overall diagram of the basic elements of a system embodying the present invention.
  • the system agent 14 in the center of the diagram brings a buyer 10 and a seller 12 together, and without taking title to the property, provides fee-based services to the buyer and seller to facilitate the sale of an item, such as a used car.
  • the system agent may provide inspection services 16, including two kinds of inspections. One is a non-certified body and interior inspection which is part of the basic identification of the item to be offered for sale. This non-certified inspection will most often be performed early in the process as part of the initial offering for sale of a vehicle.
  • a second, more detailed certified inspection may also be performed, at the expense or request of either the seller or a potential buyer, or at the demand of a lender.
  • Figure 1 also shows that the system agent performs an escrow service 18, which may be in connection with a cash transaction or a financed transaction, as discussed in more detail below.
  • Figure 1 also indicates that title and registration services 20 will be performed by the system agent (or by a home office with which the agent is affiliated). This service, also explained in more detail below, involves the correct recording of liens, if any, to be made by the buyer's lender, and the application for license plates and vehicle registration.
  • Body and Interior Inspection Non-certified
  • the system agent will either perform or arrange for a non-certified body and interior inspection 23, as shown in Figure 2.
  • a non-certified body and interior inspection 23 enables buyers to know the general type and condition of the vehicle being offered for sale, i.e., so that the buyer may find the seller's car using various matching systems, such as online matching and classified ad media. It is preferably done by the system agent at a neutral meeting place, such as the system agent's office.
  • This inspection will result in a report (see the right side of Figure 2) with form sections for the seller's personal information 24, general vehicle information 25, description of vehicle options 26, and evaluations of: 1) the overall condition of the body of the vehicle 27 (and each separate body panel); 2) the interior 28 (e.g., front and rear carpet and seats); 3) mechanical elements 29 (e.g., engine, transmission, air-conditioning, heating, brakes, exhaust, etc.); and 4) tires 30.
  • the body and interior inspection 23 is not intended to be a representation of the mechanical condition of the vehicle and is not represented as such.
  • the system agent receives all the information from the seller, and the seller signs the initial inspection report. The agent and seller will inspect the outside body of the vehicle, the interior of the vehicle, and highlight any problem areas.
  • a certified mechanical inspection 31 may be ordered, particularly in financed transactions, and will be done by a certified technician who may be the system agent. Shown in Figure 2 is a typical 27 point inspection checklist 32, which lists the areas to be inspected. A certified inspection certificate will be issued and signed by the technician based on the multi-point inspection. If the technician finds a problem or potential problem, the technician will make a note on the inspection certificate, see the right side of checklist 32. The exact problem is noted in the comment section of the certificate along with the estimate of the cost of repairs may be made, if requested. This inspection certificate is especially important if the vehicle is to be financed, because lenders will need to know the quality of the collateral for the loan they will be making.
  • the inspection is by a third party, who is neutral in that the cost of the inspection may be borne by either the buyer or the seller or shared by them, and neither of which is l ⁇ iown by the inspecting technician.
  • the vehicle will allow the lending institution to decide on the value that is to be placed on the vehicle.
  • the buyer or the seller can purchase the inspection certificate. Because the technician is neutral in the inspection process, the funding source will have a very clear and accurate understanding of the condition of the asset.
  • a certified general mechanical inspection will likely include an examination of at least the following:
  • a vehicle inspection When a vehicle is brought into a system agent's location, the seller or buyer can purchase a vehicle inspection, which may be performed by the agent or by a certified subcontractor, e.g., a local certified mechanic.
  • the inspection form is given to a certified mechanic to complete. Forms may be pre-printed or printable from a website available to the agent or his subcontractor.
  • the mechanic then returns the completed inspection to the system agent and the system agent enters the inspection results into the system.
  • the agent may scan the report to create electronic version of the inspection report.
  • either the seller, buyer, or a member of the agent's staff can view or print the vehicle inspection report at any time.
  • the form, shown in Figure 2 may also provide space 34 for digital photos 35 and a comment section 36 where special attributes of the vehicle may be noted and called to the attention of potential buyers. Escrow Service
  • the escrow portion of the present invention for a cash transaction is shown diagrammatically in Figure 3.
  • the escrow agent receives cash, check or certified funds from the buyer.
  • the escrow agent receives the title from the seller. All negotiations are completed as they relate to the sale price of the vehicle and a closing statement is prepared.
  • the buyer's fees and related information, such as expenses shared by the buyer, are detailed on the closing statement, as are the seller's fees and expenses.
  • the calculations on the closing statement are reviewed and, if accept, the statement is signed by both the buyer and seller. All the documentation is held in escrow until the funds are cleared and a title search has been done and checked for accuracy to determine that there are no unexpected liens against the asset being transferred.
  • the escrow agent will check the title search document for matching information, verify the account number and address of the lien holder, and pay the discharge the lien from the cleared funds of the buyer. After this has been accomplished, the accounting documentation is prepared and the closing appointment is set. At the closing, the buyer receives the registration and vehicle tag from the escrow agent (or the receipt therefor) and the seller receives the cleared funds from the buyer as set forth in the closing statement.
  • Figure 5 shows the title and registration sub-part of the present invention.
  • This part of the present invention assumes that the transaction takes place in a state where the seller does not have physical possession of the title if there is a lien. If the vehicle does not have a lien, the seller would have the actual title. The seller would bring the title to the vehicle and hand it over to the system agent. The system agent would then apply for a title search to verify that there are no other outstanding and valid liens on the vehicle. When the information from the title search is received by the system agent, and if the title is shown in the search to be clear, then the title is ready to be transferred to the buyer. The seller signs and supplies all the necessary information on the face of the title and signs a motor vehicle power of attorney (POA), and any other documents required (e.g. by the buyer's lender) to complete the transaction. The title will tliereafter be transferred to the buyer either electronically or through a manual process. Once the title has been properly transferred to the buyer, the funds may be released from the escrow according to the closing statement
  • a verified payoff will be made from the escrow according to the closing statement in exchange for the title being given to the system agent by the lien-holder.
  • the system agent will schedule a meeting with the seller to complete and sign the title (as described above) after the title is received from the lien-holder.
  • an escrow deal jacket is prepared and sent to a processing center for completion.
  • Figure 6 is a flow chart of the steps required to arrange for financing of a titled property, such as a vehicle, in accordance with the present invention.
  • a buyer and seller have negotiated a price
  • an escrow is established for the transaction.
  • the buyer completes a credit application, which may be done online, i.e., a "smart" application, which forces an applicant to provide all essential information before it may be transmitted.
  • the buyer decides on the terms of his loan, e.g. 36 months vs. 48 months.
  • a book-out sheet is prepared showing a value of the vehicle.
  • the next step is to obtain the non-certified body and interior inspection report 23.
  • the certified mechanical inspection report is prepared.
  • Pictures of the vehicle are obtained, preferably digitally so that the application may be transferred and handled entirely electronically. All of the foregoing, i.e., the loan application, the terms, the blue book information, the inspection reports and the pictures, are all assigned a tracking number and are sent to one or more lenders for approval. Once approval for the loan is obtained the process of Figure 4 may begin.
  • the template which may be an online form accessible via the Internet, should include basic customer contact information.
  • a customer in this case a seller, can expose the profile to potential purchasers and specify a preferred method of contact (i.e., web, e-mail, phone, etc.).
  • the vehicle template provides is preferably common for all vehicle listings in the system. Each vehicle listing will include the following:
  • VIN vehicle identification number
  • a customer can also add a personal description of the vehicle along with additional comments .
  • a seller When a seller agrees to transfer a vehicle to a prospective buyer, the two parties begin negotiation, and eventually agree on purchase price and repairs to be made. Both buyer and seller will sign a closing agreement. Throughout the sales process, it may be helpful for the parties to be kept current.
  • a standard, readonly status report may be used. It may, for example, display the seller's requirements and target date of completion of the sale. It may also inform the seller about documentation which needs to be submitted before the process can continue. This status report and will be controlled and edited by the system agent. The results of the account management process are available for review by the buyer. Securing the confidentiality of all sensitive or personal information may be achieved with commonly available password protection software.
  • the components of this system may include:
  • the initial Internet screen features an advanced vehicle search form capable of pulling from a variety of inventories (i.e., Auto Trader, Cars.com). Customers will select from several filters to return to a list of vehicles that meets their criteria. Return results may provide hypertext links to vehicle detail reports. Buyers can also request notification for when a wanted vehicle is posted to the inventory.
  • inventories i.e., Auto Trader, Cars.com.
  • pre-approved financing may be presented with two options to choose from: pre-approved financing and traditional financing.
  • Each process will require information to be sent to a financing vendor, such as a bank or an online service such as giggocar.com.
  • the required information will depend upon the particular requirements of each financing source, and will often be available in electronic format so that the borrower can deal easily and directly with the lender.
  • the system agent may enter into an agreement with an auto warranty service provider (e.g., Warranty Gold) to sell used car warranties to buyers.
  • An auto warranty service provider e.g., Warranty Gold
  • the program will have to send data to the warranty vendor either in the form of e-mail, regular mail or other means of communication. While the data transfer method is unknown, until an agreement is met with a vendor, software available to the system agent will, at minimum, provide a form with key fields to be submitted to a vendor. Transferring required information will be determined at a later date.
  • the system agent may be able to cross-sell after-market auto parts and supplies for a variety of used vehicles.
  • a buyer may purchase after-market products and drop them into their shopping cart.
  • the customer can select items for his newly acquired used vehicle and purchase said items from an internet site created by the system agent, his or her home office, or directly from a store at the system agent's location.
  • a standard read-only status report will display the buyer's requirements and the date of completion. It will also inform the buyer about documentation which needs to be submitted before the process can continue. This is a status report and will be controlled and edited by the system agent or his or her home office. The results of the account management process are available for review by the buyer.
  • a central processor may be used to facilitate the system agent's operations and for management processes relating to the customer deal. This role includes the very important escrow account management of system agent's service.
  • Each processor located at home office, may control the workflow for each buyer and seller deal.
  • the central processor instead of the system agent, may take responsibility for verifying funds, avoiding vendor obstacles and making payoffs.
  • the operations of the central processor may also be designed to communicate with an off-the-shelf accounting software packages. This may help avoid possible communication and information conflicts that may exist using a manual process for reconciling transactions.
  • the system agent needs to know the status of the buyer, seller and vendors (i.e., lender, tag and title, etc.) transactions. The system agent will indicate when documents have been submitted, when funds are verified, when funds are dispensed, and communicate what is also needed from any party involved with the transaction.
  • the system agent controls the success and speed of the transaction. All aspects of account management will be available to the system agent, and the agent may establish deadlines for various steps in the process.
  • Off-site operations of the central processor may be accessible by several of the system agents. Those off-site or remote operations may assist the buyer, the seller or the agent during purchasing process, for example to produce required purchasing documents, capture legal documents (i.e., scanned title), and status reports.
  • the system agent will preferably have the ability to scan certain documents (such as title) and malce them available on-line.
  • the agent may need to retrieve a customer's initial documentation. If that information is stored online using the internet, access may require the use of variety of filters, including but not limited, to social security number, name, listed vehicle(s), VIN or zip code.
  • a communication interface with each subscribed vendor will require the development of one or more forms. These forms may include sending data to the vendor over the Internet. Communication may also require printable documents sent to a fax machine or through a shipping provider (e.g., UPS).
  • UPS shipping provider
  • Reports will provide a mechanism for a home office or agent control center to monitor the transactions of various agents at different locations.
  • the agent control center may also assist agents with managing customers and with escrow account management.
  • Employees can store custom reports for later use by all employees at the same job level. For example, if a manager builds a custom report, he can save the report's configuration for later use, making it available to all managers with his access rights.
  • An Agent can save a custom report that will be available for all users with the same security rights.
  • Workflow reports may include printable reports used to facilitate the daily operation of multiple agents. Such reports may sent to outside vendors, state agencies, internal employees, and customers. For example, a potential buyer orders a vehicle inspection. The system agent prints an inspection report from the vehicle-listing screen, then hands the report to the mechanic.
  • a home office associated with the system agent may want to track all fee-based services, such as: vehicle listing vehicle inspection title history licensee/registration financing after-market products
  • a variety of financing options may be presented to potential buyers.
  • the system agent initiates the sales process with a buyer and obtains the lending details required by the lender. Data is then sent to a lending institution (e.g., giggocar.com, a local bank etc.), where the lender has a lending approval criteria.
  • the lender will contact the customer and obtain additional information, including but not limited to, a credit application, pay stubs, employment history, etc.
  • the system agent does not manage the loan process. However, the system agent, e.g., by making follow-up calls or emails, does monitor the status of a buyer's financing to reduce the aging of a deal.

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Abstract

L'invention concerne un système permettant de faciliter le transfert d'une propriété dotée d'un titre d'un individu à un autre. Notamment, les systèmes et procédés de la présente invention permettent à des vendeurs (12) et à des acheteurs (10) particuliers d'une telle propriété de s'engager dans des transactions et de les réaliser facilement sans intervention d'un détenteur de titres intermédiaire, tel qu'un négociant commercial.
PCT/US2001/007147 2000-03-08 2001-03-07 Systeme et procede permettant de faciliter le financement base sur des actifs lors d'une vente de gre a gre WO2001067353A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2001245464A AU2001245464A1 (en) 2000-03-08 2001-03-07 System and method for facilitating asset-based financing in a private sale

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US18762900P 2000-03-08 2000-03-08
US60/187,629 2000-03-08

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Publication Number Publication Date
WO2001067353A1 true WO2001067353A1 (fr) 2001-09-13
WO2001067353A9 WO2001067353A9 (fr) 2003-01-09

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Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5493490A (en) * 1992-05-05 1996-02-20 Clear With Computers, Inc. Electronic proposal preparation system for selling vehicles
US5696965A (en) * 1994-11-03 1997-12-09 Intel Corporation Electronic information appraisal agent
US5774873A (en) * 1996-03-29 1998-06-30 Adt Automotive, Inc. Electronic on-line motor vehicle auction and information system
US5926798A (en) * 1996-11-28 1999-07-20 International Business Machines Corporation Method and apparatus for performing computer-based on-line commerce using an intelligent agent
US6032129A (en) * 1997-09-06 2000-02-29 International Business Machines Corporation Customer centric virtual shopping experience with actors agents and persona

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5493490A (en) * 1992-05-05 1996-02-20 Clear With Computers, Inc. Electronic proposal preparation system for selling vehicles
US5696965A (en) * 1994-11-03 1997-12-09 Intel Corporation Electronic information appraisal agent
US5774873A (en) * 1996-03-29 1998-06-30 Adt Automotive, Inc. Electronic on-line motor vehicle auction and information system
US6006201A (en) * 1996-03-29 1999-12-21 Adt Automotive, Inc. Electronic on-line motor vehicle auction and information system
US5926798A (en) * 1996-11-28 1999-07-20 International Business Machines Corporation Method and apparatus for performing computer-based on-line commerce using an intelligent agent
US6032129A (en) * 1997-09-06 2000-02-29 International Business Machines Corporation Customer centric virtual shopping experience with actors agents and persona

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WO2001067353A9 (fr) 2003-01-09

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