WO2000025282A1

WO2000025282A1 - Store operation managing apparatus and store operation managing method

Info

Publication number: WO2000025282A1
Application number: PCT/JP1999/002969
Authority: WO
Inventors: Akitaka Minagawa
Original assignee: Fujitsu Limited
Priority date: 1998-10-27
Filing date: 1999-06-03
Publication date: 2000-05-04
Also published as: JP4154046B2; JP2000132747A

Abstract

In order to always operate an optimal number of checkout terminals for, e.g., collecting/transmitting transaction information in a store, prevent degradation of customer service, reduce the personnel costs of useless checkout terminal operators, thereby improve the productivity, and operate the store efficiently, a store operation managing apparatus is provided with a customer counting unit (1) for counting the customers in the store and a number-of-checkout-terminals-in-operation determining unit (2) for determining the number of checkout terminals based on the results of the counting by the customer counting unit (1).

Description

Description Store operation management device and store operation management method

The present invention relates to a store operation management device and a store operation management method suitable for use in store operation using a plurality of settlement terminals that collect and transmit transaction information. Background art

In recent years, POS (Point Of Sales) systems (point-of-sale information systems) have been introduced in stores such as supermarkets, and various types of payment processing are performed at POS terminals (payment terminals) connected to the host computer. By entering the transaction information, the transaction information is transmitted to the host computer, and the host computer manages and analyzes the transaction information based on the transaction information, so that it is possible to grasp the sales amount and the trend of the best-selling products in real time. it can.

By the way, in a store having a plurality of POS terminals as described above, if the shopper's checkout waiting time at the POS terminal during congestion becomes longer, the shoppers will be dissatisfied and the quality of service will be reduced. However, if more POS terminals are operated than necessary to reduce the waiting time for shoppers to settle, the productivity of the stores will decrease due to an increase in the labor costs of POS terminal operators, etc. Operational efficiency decreases.

Therefore, in order to operate the store efficiently, it is necessary to accurately and in real time grasp the degree of crowded shoppers in the store and the waiting time for checkout of shoppers at the POS terminal, and to always find the optimal number of POS terminals. It needs to be up and running. Conventionally, in order to grasp the degree of shoppers in stores and the waiting time for checkout, power cameras and video cameras were installed at specific locations near the entrances and exits of stores and around POS terminals. By capturing these conditions and analyzing these images, the congestion status and wait-for-payment status in the store are grasped, and the optimal number of POS terminals operating is determined.

However, in such a conventional store operation management method, since the time and place for photographing the inside of the store cannot be selected without limit, the degree of crowding in the store cannot be accurately grasped. Also, since the analysis results are not always accurate, if the number of POS terminals operated for the number of shoppers (customers) is insufficient, the customer's checkout waiting time at the POS terminals will increase and service will decline. In addition, there is a problem that customers fall away from the store due to the deterioration of the service, resulting in a loss of sales. On the other hand, if more POS terminals are operated than necessary for the number of customers, the labor costs of POS terminal operators will increase, which will lower store productivity and reduce store operation efficiency. There are issues.

In addition, in the conventional store operation management method described above, it takes time to analyze the captured images, and it is not possible to grasp the situation in the store in real time. Cannot respond appropriately. Therefore, the number of POS terminals to be operated during a specific time zone is determined by the store operator etc. based on experience, and the situation inside the store such as around the POS terminal in the store is actually observed. As a result, it is not possible to objectively grasp the degree of congestion in the store, and the same problem occurs.

The present invention has been made in view of such a problem, and by devising an accurate and real-time grasp of the congestion situation in a store, it is possible to always operate an optimal number of checkout terminals. Quality of service for To provide a store operation management device and a store operation management method that can prevent productivity deterioration and reduce unnecessary labor costs for the payment terminal operator, thereby improving productivity and operating stores efficiently. The purpose is to: Disclosure of the invention

In order to achieve the above object, a store operation management device of the present invention is a store operation management device for managing the operation states of a plurality of checkout terminals in a store having a plurality of checkout terminals, It is characterized by comprising a customer number measuring unit for measuring the number of customers, and an operating number determining unit for determining the number of operating payment terminals based on the measurement result of the customer number measuring unit.

As a result, the number of customers in the store is measured by the customer number measurement unit, and the number of payment terminals to be operated is determined by the operation number determination unit based on the measurement result. Can be done. Further, the store operation management method of the present invention is for managing the operation state of a plurality of checkout terminals in a store having a plurality of checkout terminals, and measures the number of customers in the store. It is characterized in that the number of operating payment terminals is determined based on the results.

As a result, according to the store operation management device and the store operation management method of the present invention described above, it is possible to operate the settlement terminals according to the number of customers in the store, and the customer settlement waiting time at the settlement terminals can be reduced. In addition to being able to reduce customer costs and improve customer satisfaction, there is no need to operate unnecessary checkout terminals, which can reduce labor costs and improve store operation efficiency. There is.

Further, the store operation management device of the present invention is a store operation management device for managing the operation status of a plurality of checkout terminals in a store having a plurality of checkout terminals. Out of a plurality of payment terminals, a payment waiting time measuring unit that measures the customer's payment waiting time at the operating payment terminal, and the number of payment terminals to be operated is determined based on the measurement result by the payment waiting time measurement unit It is characterized by having an operating number determination unit.

As a result, the settlement waiting time measuring unit measures the customer settlement waiting time at the operating settlement terminal among the plurality of settlement terminals, and based on the measurement result, the operating unit determination unit determines the number of operating settlement terminals. Since the decision is made, the customer's checkout waiting time can be reduced.

Further, the store operation management method of the present invention is for managing the operation status of the plurality of checkout terminals in a store having a plurality of checkout terminals. It is characterized by measuring the customer's settlement wait time at the terminal and determining the number of operating settlement terminals based on the measurement result.

Thus, according to the store operation management apparatus and the store operation management method of the present invention described above, it is possible to grasp the settlement waiting time at the customer settlement terminal and to operate the settlement terminal according to the settlement waiting time. As a result, it is possible to reduce the customer's settlement waiting time at the checkout terminal, improve customer satisfaction, and not to operate unnecessary checkout terminals, thereby reducing labor costs etc. This has the advantage of making store operations more efficient.

Further, the store operation management device of the present invention is a store operation management device for managing the operation state of a plurality of checkout terminals in a store having a plurality of checkout terminals, the number of customers measuring the number of customers in the store. Settlement unit, which measures the customer's settlement waiting time at the operating settlement terminal among the multiple settlement terminals, and the settlement unit based on the measurement results by the customer number measurement unit and the settlement waiting time measurement unit Includes an operating number determination unit that determines the number of operating terminals It is characterized by:

As a result, the number of customers in the store is measured by the number of customers measuring unit, and the settlement waiting time of the customer at the operating settlement terminal among the multiple settlement terminals is measured by the settlement waiting time measurement unit. In addition, since the number of operating payment terminals is determined based on the measurement results, it is possible to reduce the customer's waiting time for payment and to operate an appropriate number of payment terminals in the store.

Further, the store operation management method of the present invention is for managing the operation state of the plurality of checkout terminals in a store having a plurality of checkout terminals, and measures the number of customers in the store. It is characterized by measuring the customer's settlement waiting time at the operating settlement terminals among the settlement terminals, and determining the number of settlement terminals to be operated based on the measurement results.

As a result, according to the store operation management device and the store operation management method of the present invention described above, it is possible to operate the settlement terminal according to the number of customers in the store and the settlement waiting time at the settlement terminal. In addition to reducing the waiting time for customers to settle accounts, improving customer satisfaction, the operation of stores can be done without operating unnecessary payment terminals, reducing personnel costs, etc. There is an advantage that efficiency can be improved. BRIEF DESCRIPTION OF THE FIGURES

FIG. 1 is a block diagram showing the principle of the present invention.

FIG. 2 is a principle block diagram of the present invention.

FIG. 3 is a principle block diagram of the present invention.

FIG. 4 is a block diagram showing the overall configuration of the store operation management device as the first embodiment of the present invention.

FIG. 5 shows the configuration of the identification information holding unit as the first embodiment of the present invention. FIG.

FIGS. 6 (a) and 6 (b) are a side view and a front view, respectively, showing a key attached to the identification information holding unit of the store operation management device according to the first embodiment of the present invention.

FIGS. 7A and 7B are a side view and a front view, respectively, showing a cart to which the identification information holding unit of the store operation management device according to the first embodiment of the present invention is attached.

FIG. 8 is a block diagram illustrating a configuration of a first identification information recognition unit of the store operation management device according to the first embodiment of the present invention.

FIG. 9 is a block diagram illustrating a configuration of a second identification information recognition unit of the store operation management device according to the first embodiment of the present invention.

FIG. 10 is a perspective view showing a POS terminal to which the second identification information recognition unit of the store operation management device as the first embodiment of the present invention is attached.

FIG. 11 is a schematic side view for explaining an arrangement state of the store operation management device according to the first embodiment of the present invention.

FIG. 12 is a schematic side view for explaining an arrangement state of the store operation management device according to the first embodiment of the present invention.

FIG. 13 is a plan view schematically showing a configuration of a store for explaining an arrangement state of the store operation management device according to the first embodiment of the present invention.

FIG. 14 is a flowchart for explaining the operation of the identification information holding unit according to the first embodiment of the present invention.

FIG. 15 is a flowchart for explaining the operation of collecting the identification information of the store computer in the first embodiment of the present invention.

FIG. 16 is a flowchart for explaining the operation of the first identification information recognition unit in the first embodiment of the present invention.

FIG. 17 illustrates the operation of the POS terminal according to the first embodiment of the present invention. It is a flowchart for the.

FIG. 18 is a flowchart for explaining the operation of the POS terminal according to the first embodiment of the present invention.

FIG. 19 is a flowchart for explaining a method of determining the number of operating POS terminals by the store computer according to the first embodiment of the present invention. FIG. 20 is a block diagram showing the overall configuration of a store operation management device as a second embodiment of the present invention.

FIG. 21 is a block diagram showing the configuration of the identification information storage unit of the store operation management device according to the second embodiment of the present invention.

FIG. 22 is a block diagram showing the configuration of the time information transmission unit of the store operation management device according to the second embodiment of the present invention.

FIG. 23 is a block diagram illustrating a configuration of a time information collecting unit of the store operation management device according to the second embodiment of the present invention.

FIG. 24 is a schematic side view for explaining an arrangement state of the store operation management device according to the second embodiment of the present invention.

FIG. 25 is a schematic side view for explaining an arrangement state of the store operation management device according to the second embodiment of the present invention.

FIG. 26 is a plan view schematically showing a configuration of a store for explaining an arrangement state of the store operation management device according to the second embodiment of the present invention.

FIG. 27 is a flowchart for explaining the operation of the time information storage unit according to the second embodiment of the present invention.

FIG. 28 is a flowchart for explaining the operation of collecting the identification information of the store computer in the second embodiment of the present invention.

FIG. 29 is a flowchart for explaining the operation of the time information transmission unit according to the second embodiment of the present invention.

FIG. 30 illustrates the operation of the POS terminal according to the second embodiment of the present invention. It is a flowchart for the.

FIG. 31 is a flowchart for explaining the operation of the POS terminal according to the second embodiment of the present invention.

FIG. 32 is a flowchart for explaining a method of determining the number of operating POS terminals by the store computer according to the second embodiment of the present invention. FIG. 33 is a block diagram showing the overall configuration of a store operation management device as a third embodiment of the present invention.

FIG. 34 is a block diagram showing the configuration of the identification information / time information storage unit of the store operation management device according to the third embodiment of the present invention.

FIG. 35 is a block diagram showing the configuration of the identification information / time information collection unit of the store operation management device according to the third embodiment of the present invention.

FIG. 36 is a plan view schematically showing a configuration of a store for explaining an arrangement state of the store operation management device according to the third embodiment of the present invention.

Fig. 37 (a) and (b) show modified examples of the mounting position of the identification information holding unit (identification information / time information storage unit). It is the side view and front view which show a go.

Fig. 38 (a) and (b) show modified examples of the mounting position of the identification information holding unit (identification information Z time information storage unit). It is the side view and front view shown.

FIG. 39 is a plan view schematically showing a configuration of a POS terminal of a store operation management device invention as a modified example of the present invention.

FIG. 40 is a side view schematically showing a configuration of a store operation management device as a modification of the present invention.

FIG. 41 schematically shows the configuration of a store operation management device as a modification of the present invention. FIG.

FIG. 42 is a side view schematically showing a configuration example of the present apparatus when an identification information holding unit is attached to a lower part of a car and a second identification information recognition unit is attached below a POS terminal.

FIG. 43 is a side view schematically showing a configuration example of the present device when the identification information holding unit is attached to the front of the cart and the second identification information recognition unit is attached below the POS terminal. BEST MODE FOR CARRYING OUT THE INVENTION

(a) Explanation of the principle of the present invention

First, the principle of the present invention will be described.

FIG. 1 is a block diagram of the principle of the present invention. As shown in FIG. 1, the store operation management device of the present invention manages the operation status of a plurality of checkout terminals in a store having a plurality of checkout terminals. A number-of-customers measuring unit 1 for measuring the number of customers in a store, and an operating-number determining unit 2 for determining the number of operating payment terminals based on the measurement result by the number-of-customers measuring unit 1. It is configured.

As a result, the number of customers in the store is measured by the number-of-customers measuring unit 1, and the number of operating payment terminals is determined by the number-of-operations-determination unit 2 based on the measurement result. The terminal can be operated.

Further, the store operation management method of the present invention is for managing the operation state of a plurality of checkout terminals in a store having a plurality of checkout terminals, and measures the number of customers in the store. It is characterized in that the number of operating payment terminals is determined based on the results.

Thereby, according to the store operation management device and the store operation management method of the present invention, If this is the case, it is possible to operate the checkout terminal according to the number of customers in the store, so that the customer's checkout waiting time at the checkout terminal can be reduced, customer satisfaction can be improved, and unnecessary There is an advantage that the operation of the payment terminal is not required, labor costs can be reduced, and the operation of the store can be made more efficient.

FIG. 2 is also a principle block diagram of the present invention. As shown in FIG. 2, the store operation management device of the present invention manages the operation status of a plurality of checkout terminals in a store having a plurality of checkout terminals. Out of a plurality of checkout terminals, based on the result of measurement by the checkout wait time measurement unit 3 that measures the customer's checkout waiting time at the operating checkout terminal, It is configured with an operating number determination unit 2 that determines the number of operating payment terminals.

As a result, the settlement waiting time measuring unit 3 measures the customer settlement waiting time at the operating settlement terminal among the plurality of settlement terminals, and based on the measurement result, the operating number determination unit 3 determines the number of operating settlement terminals. Is determined, so the customer's waiting time for settlement can be reduced.

As a result, according to the store operation management device and the store operation management method of the present invention, it is possible to grasp the settlement waiting time at the customer's settlement terminal, and to operate the settlement terminal according to the settlement waiting time. It is possible to reduce the customer's settlement waiting time at the checkout terminal, improve customer satisfaction, and not operate unnecessary checkout terminals. In addition, there is an advantage that labor costs can be reduced and store operation can be made more efficient.

FIG. 3 is also a block diagram of the principle of the present invention. As shown in FIG. 3, the store operation management device of the present invention manages the operation state of a plurality of checkout terminals in a store having a plurality of checkout terminals. A customer counting unit 1 that measures the number of customers in the store, and a payment waiting time measurement unit 3 that measures the customer's payment waiting time at a running payment terminal among multiple payment terminals. And an operating number determination unit 2 that determines the number of operating payment terminals based on the results of measurement by the customer number measurement unit 1 and the adjustment waiting time measurement unit 3.

As a result, the number of customers in the store is measured by the customer number measurement unit 1, and the checkout waiting time measurement unit 3 is used to settle the customer's checkout waiting time at the operating checkout terminal among the plurality of checkout terminals. The number of checkout terminals to be operated is determined based on the measurement results, so that the customer's waiting time for checkout can be shortened, and the appropriate number of checkout terminals can be operated in the store. it can.

Further, the store operation management method of the present invention is for managing the operation state of the plurality of checkout terminals in a store provided with a plurality of checkout terminals. It is characterized by measuring the customer's settlement waiting time at the operating settlement terminals among the settlement terminals, and determining the number of settlement terminals to be operated based on the measurement results.

As a result, according to the store operation management device and the store operation management method of the present invention, it is possible to operate the payment terminal according to the number of customers in the store and the payment waiting time at the payment terminal. In addition to reducing the waiting time for payments, it can improve customer satisfaction and reduce unnecessary labor costs by operating unnecessary payment terminals. There is an advantage that the operation of the store can be made more efficient.

The above-mentioned customer number measurement unit 1 holds the unique identification information, and recognizes the identification information holding unit that moves with the movement of the customer and the identification information of the identification information holding unit existing in the store. The in-store identification information recognition unit and a counting unit that counts the number of identification information recognized by the in-store identification information recognition unit as the number of customers may be configured. There is an advantage that the number of customers in the store can be grasped reliably and in real time.

At this time, the in-store identification information recognition unit sequentially records the first identification information recognition unit that recognizes the identification information of the identification information holding unit that enters the store, and the identification information recognized by the first identification information recognition unit. The identification information recording unit, the second identification information recognition unit that recognizes the identification information of the identification information holding unit during the settlement process, and the identification information recognized by the second identification information recognition unit is deleted from the identification information recording unit. An identification information erasing unit may be configured, and the counting unit may count the number of identification information recorded in the identification information recording unit as the number of customers in the store, thereby easily, accurately, and in real time. Another advantage is that the number of customers in the store can be ascertained.

Also, the identification information holding unit may be attached to the shopping cart.The identification information holding unit is attached to the upper part of the shopping cart, and the first identification information recognition unit is arranged above the mounting position of the identification information holding unit. In addition, the second identification information recognition unit may be attached to the upper part of the checkout terminal above the attachment position of the identification information holding unit, and the identification information holding unit is attached to the bottom of the shopping cart, and the first identification information recognition unit is attached. May be arranged below the attachment position of the identification information holding unit, and the second identification information recognition unit may be arranged near the checkout terminal and below the attachment position of the identification information holding unit. Further, the identification information holding unit may be attached to the shopping cart.The identification information holding unit is attached to the upper part of the shopping basket, and the first identification information recognition unit is arranged above the mounting position of the identification information holding unit. The second identification information recognition unit may be attached to the upper part of the checkout terminal above the attachment position of the identification information holding unit, the identification information holding unit is attached to the bottom of the shopping cart, and the first identification information recognition unit is installed in the store. And the second identification information recognition unit may be arranged near the checkout terminal and below the attachment position of the identification information holding unit.

As a result, the identification information can be reliably transmitted and received between the first identification information recognition unit and the second identification information recognition unit and the identification information holding unit, and the reliability of the device can be improved. (1) When transmitting and receiving the identification information between the identification information recognizing unit and the second identification information recognizing unit and the identification information holding unit, interference is unlikely to occur, and the identification information can be reliably transmitted and received, and the reliability of the device can be improved. There is an advantage that performance can be improved.

In addition, the above-described settlement waiting time measurement unit 3 includes a time information storage unit that retains time information in a rewritable manner and moves as the customer moves, and a settlement terminal at the settlement terminal upstream of the customer position at the time of settlement. A time information transmitting unit that is disposed at a predetermined position near the customer waiting passage and transmits time information to the time information storage unit, and a time information storage unit that is disposed near the customer position at the checkout terminal at the time of settlement. A time information recognition unit for recognizing time information, and a calculation unit for calculating a difference between the time information recognized by the time information storage unit and the current time as a settlement waiting time may be provided. This has the advantage that the customer can easily, accurately and in real time know the waiting time at the payment terminal of the customer.

At this time, the time information storage unit may be attached to the shopping cart, The time information storage unit is mounted on the top of the shopping cart, the time information transmission unit is located above the mounting position of the time information storage unit, and the time information recognition unit is on the payment terminal above the time information storage unit. The time information storage unit may be attached to the bottom of the shopping cart, the time information transmission unit may be located below the installation position of the time information storage unit at a predetermined position, and the time information recognition unit may be attached to the shopping cart. It may be arranged below the mounting position of the information storage unit.

In addition, the time information storage unit may be attached to the shopping cart.The time information storage unit is attached to the upper part of the shopping cart, and the time information transmitting unit is arranged above the mounting position of the time information storage unit. The time information recognition unit may be attached to the upper part of the checkout terminal above the time information storage unit, the time information storage unit is attached to the bottom of the shopping cart, and the time information transmission unit is attached to the time information storage unit at a predetermined position. The time information recognition unit may be arranged below the attachment position of the time information storage unit in the checkout terminal, while being arranged below the attachment position.

As a result, the identification information can be reliably transmitted and received between the time information transmitting unit and the time information recognizing unit and the time information storage unit, and the reliability of the device can be improved. The advantage that interference and the like hardly occur at the time of transmitting and receiving the identification information between the time information recognition unit and the time information storage unit, the identification information can be transmitted and received reliably, and the reliability of the device can be improved. There is.

(b) Description of the first embodiment

FIG. 4 is a block diagram showing the overall configuration of the store operation management device according to the first embodiment of the present invention. As shown in FIG. 4, the store operation management device according to the first embodiment of the present invention Computer 10, POS terminal (payment terminal) 11, First identification information recognition unit (in-store identification information recognition unit) 12, 2 Identification information recognition unit (In-store identification information recognition unit) 13 and identification information holding unit 14.

The identification information holding unit 14 holds unique information such as an identification number and an identification code, is attached to a shopping basket 5 or a shopping cart 6, and moves as the customer 4 moves. FIG. 5 is a block diagram showing the configuration of the identification information holding unit 14. As shown in FIG. 5, the identification information holding unit 14 includes a serial interface 141, a CPU 12, and an identification information setting unit 143. , A battery 144 and a wireless data transmission / reception unit 145. The serial interface 141, CPU 142, identification information setting unit 143, and wireless data transmission / reception unit 145 are operated by being supplied with power from the battery 144.

The identification information setting unit 143 is for setting a different identification number (identification information; basket / cart number) to each identification information holding unit 14 and is constituted by, for example, a rotary switch.

The wireless data transmission / reception unit 145 is for transmitting / receiving a control command, an identification number, and the like to / from the first identification information recognition unit 12 and the second identification information recognition unit 13; A conversion unit) and an infrared light receiving unit (optical signal conversion unit). The wireless data transmission / reception unit 145 receives control commands transmitted from the first identification information recognition unit 12 and the second identification information recognition unit 13 and transmits these control commands via the serial interface 141. And transmits the identification number transmitted from the CPU 142 via the serial interface 141 to the first identification information recognition unit 12 and the second identification information recognition unit 13. ing.

The CPU 142 includes a wireless data transmission / reception unit 145 and a serial interface. The first identification information recognition unit 12 and the second identification information recognition unit 13 function as a control unit that controls the operation of the interface 14 1 and the identification information setting unit 14 3 respectively. According to the control command transmitted through the transmitting / receiving section 145 and the serial interface 141, the identification number set in the identification information setting section 144 is transmitted via the serial interface 144 to the wireless data transmitting / receiving section. The identification number is sent to the first identification information recognizing unit 12 and the second identification information recognizing unit 13 by the wireless data transmitting / receiving unit 144.

As shown in FIGS. 6 (a) and 6 (b) and FIGS. 7 (a) and 7 (b), the identification information holding unit 14 is located at the upper position of the basket 5 and the cart 6 in the first embodiment. The wireless data transmission / reception units 1, 4, and 5 are each installed with their upwards facing upward.

FIGS. 6 (a) and 6 (b) are a side view and a front view, respectively, showing the basket 5 to which the identification information holding unit 14 is attached, and FIGS. 7 (a) and 7 (b) respectively. FIG. 2 is a side view and a front view showing a cart 6 to which an identification information holding unit 14 is attached.

The first identification information recognition unit 12 recognizes the identification number of the identification information holding unit 14 that enters the store 50, and the first identification information recognition unit 12 recognizes the identified identification. The number is transmitted to the store computer 10.

FIG. 8 is a block diagram showing the configuration of the first identification information recognizing unit 12. As shown in FIG. 8, the first identification information recognizing unit 12 comprises a CPU 12 1, a host serial interface 12 2, time counter 123, interference display section 128, memory 124, power supply section 125, serial interface 126, and wireless data transmission / reception section 127.

The wireless data transmission / reception unit 1 2 7 It transmits and receives control commands and identification numbers to and from the wireless data transmission / reception unit 145, and includes an infrared light emitting unit (signal / optical conversion unit) and an infrared light receiving unit (optical signal conversion unit). Thus, an electric signal transmitted / received to / from the serial interface 126 and an infrared signal transmitted / received to / from the identification information holding unit 14 are mutually converted. Further, the wireless data transmission / reception unit 127 is attached to a plurality of locations in the store 50.

Further, the wireless data transmission / reception unit 127 transmits a control command for transmitting the identification number to the identification information holding unit 14 according to the operation control by the CPU 121, and performs the identification in response to the control command. The identification number transmitted from the wireless data transmission / reception unit 145 of the information holding unit 14 is received and transmitted to the serial interface 126. In the first embodiment, as shown in FIGS. 11 to 13, the wireless data transmission / reception unit 1 27 of the first identification information recognition unit 12 In the passage between the shelves 51 and above, and above the identification information holding unit 14 attached to the basket 5 or the cart 6 (the ceiling of the store 50 in the first embodiment), face downward. That is, it is attached so as to face the wireless data transmitting / receiving unit 145 of the identification information holding unit 14.

The serial interface 126 is interposed between the wireless data transmitting and receiving unit 127 and the CPU 121, and transmits transmission data (control instruction) from the CPU 121 to the wireless data transmitting and receiving unit 127. The transmission data (identification number) of the wireless data transmission / reception section 127 is transmitted to the CPU 121.

The host serial interface 122 connects between the store computer (host) 10 and the CPU 121, and the store Receiving the control command from the data identification unit 10 and passing it to the CPU 12 1, and transmitting the identification information of the identification information holding unit 14 collected by the first identification information recognition unit 12 to the store computer 10. Has become.

In order to collect the identification number of the identification information holding unit 14 according to the control command sent from the store computer 10, the CPU 121 has a host serial interface 122, a time counter 123, an interference display section 128, a memory. 1 24, the serial interface 126, and the operation of the wireless data transmission / reception unit 127.

The memory 124 temporarily stores the collected identification number, and the time counter 123 counts a predetermined time under the control of the CPU 122.

The interference display section 128 displays when the first identification information recognition section 12 is disposed in the store 50 and interference occurs between adjacent wireless data transmission / reception sections 127. It is composed of a display device such as a light emitting diode or an acoustic device such as a buzzer.

The power supply unit 125 includes a battery, an AC power supply, etc., and includes a CPU 121, a host serial interface 122, a time counter 123, an interference display unit 128, a memory 124, a serial interface 126, It supplies power to the wireless data transmission / reception unit 127 and the like. According to the above configuration, the first identification information recognizing unit 12 sends an identification number from the wireless data transmitting / receiving unit 127 to the identification information holding unit 14 passing therebelow in accordance with a control command from the store computer 10. Is sent out.

Then, the first identification information recognizing unit 12 is used when the customer 4 with the rig 5 or the cart 6 to which the identification information holding unit 14 is attached passes below the wireless data transmitting / receiving unit 127. Identification information holding unit 14 The transmitted identification number is received and transmitted to the store computer 10.

The POS terminals 11 are payment terminals for paying customers' purchases, and a plurality of POS terminals 11 are installed in the store 50. As shown in FIG. 0, and transmits the result of the settlement process to the store computer 10.

As shown in Fig. 10, each POS terminal 11 is composed of a POS terminal body 1 1 1 for inputting money and paying money, and a scanner 1 1 2 for reading a bar code attached to the product. The scanner 1 112 is mounted on the check train 113.

Also, ? 0 3 The terminal 11 controls the operation of the second identification information recognizing unit 13 in accordance with the control by the store computer 10. As shown in FIG. 11 and FIG. At the end of the payment process at the terminal 11, the second identification information recognition unit 13 is controlled and attached to the basket 5 or cart 6 of the customer 4 who performed the payment process in front of the POS terminal 11. Send identification number collection command to identification information holding unit 14.

Further, when the POS terminal 11 receives the identification number from the identification information holding unit 14 in response to the command from the second identification information recognition unit 13, the POS terminal 11 stores the identification number together with the data of the checkout process in the store computer 10. To be sent to

The second identification information recognition unit 13 recognizes the identification number of the identification information holding unit 14 at the time of settlement processing by controlling the operation of the terminal 11 and the second identification information recognition unit 13 shown in FIG. 9 (the second identification information recognition unit 1). As shown in the block diagram showing the configuration of (3), it includes a wireless data transmission / reception unit 130, a transmission / reception data conversion unit 131, and a power supply unit 134. Also, the second identification information recognition unit 1 3 is attached to the upper part of the POS terminal 1 1 (scanner 1 1 2) above the identification information holding unit 14 attached to the basket 5 and the cart 6, as shown in FIGS. 11 and 12. As shown, the second identification information recognition unit 13 (wireless data transmission / reception unit 130) is arranged so as to face the identification information holding unit 14 (wireless data transmission / reception unit 144) from above. The wireless data transmission / reception unit 130 of the second identification information recognition unit 13 converts a control command transmitted from the POS terminal 11 into an optical signal (infrared signal) and emits light. ) 13 2, and a light / signal conversion unit (infrared light reception unit) 13 3 that converts the received infrared light into an electric signal and sends it to the transmission / reception data conversion unit 13 1.

Transmit / receive data converter 1 3 1 0 3 Converts the serial interface signal (control command) transmitted from the serial interface (not shown) of the terminal 11 into a signal to be transmitted to the signal conversion unit 13 2 It converts the signal (identification number) transmitted from the signal converter 13 into a signal for transmission to the POS terminal 11. Further, the transmission / reception data conversion section 13 1 is configured to transmit the received identification number to the POS terminal 11.

The store computer 10 controls the operation so that the first identification information recognition unit 12 recognizes the identification number of the identification information holding unit 14 and transmits the identification number to the store computer 10.

The store computer 10 is provided with an in-store identification number database (identification information recording unit) 20. The in-store identification number transmitted from the first identification information recognition unit 12 is used as the in-store identification number. It has a function of recording the number in the number database 20 as needed and a function as a counting unit for counting the number of identification numbers recorded in the identification number database 20 during entry as the number of customers in the store. I have. In addition, store computer 10? 0 3 The identification number transmitted from the terminal 11 is compared with the identification number recorded in the in-store identification number database 20 to identify the identification number recorded in the in-store identification number database 20. It also has a function as an identification number erasing unit that erases the same identification number as the identification number transmitted from the POS terminal 11 .After erasing the identification number, the function as the counting unit described above is used. The number of identification numbers recorded in the in-store identification number database 20 is counted as the number of customers in the store.

That is, in the first embodiment,? 0 3 Terminal 11, first identification information recognition unit 12, second identification information recognition unit 13, and store computer 10 recognize the identification number of identification information holding unit 14 existing in store 50 The POS terminal 11, the first identification information recognition unit 12, the second identification information recognition unit 13, the store computer 10, and the identification information holding unit 14 function as the in-store identification information recognition unit. It functions as a customer counting unit that measures the number of customers in the company.

The store computer 10 has a function of recognizing the number of POS terminals 11 that are actually operating, and the number of customers in the store 50 (the number of identification information holding units 14). The optimal number of operating POS terminals 11 according to the number of POS terminals 11 is registered in advance as a table, etc., and the store computer 10 uses the identification number recorded in the in-store identification number database 20 based on the table, etc. It also has a function of determining the optimal number of operating 03 terminals 11 according to the number of customers in the store (hereinafter, referred to as the optimal number of POS terminals). The store computer 10 compares the optimal number of POS terminals with the actual number of operating POS terminals 11 and determines that the number of actual POS terminals 11 is the optimal number of POS terminals. Less than the optimal number of POS terminals according to the number of customers in the store In order to increase the number of operating POS terminals 11, the display on the display of the POS terminal 11 or the display of the store computer 10 or the like should be displayed, or a warning sound should be emitted. It is like that.

On the other hand, if the number of POS terminals 11 actually operating is larger than the optimal number of POS terminals, the store computer 10 operates the optimal number of POS terminals according to the number of customers in the store. In order to reduce the number of operating POS terminals 11, the display is displayed on the display of the POS terminal 11, the display of the store computer 10, etc., and a warning sound is issued. .

That is, the store computer 10 is based on the measurement result of the number of customers in the store 50 by the first identification information recognition unit 12, the second identification information recognition unit 13, the identification information holding unit 14, and the store computer 10. It functions as an operating number determining unit that determines the operating number of the POS terminals 11. Here, the optimal number of POS terminals according to the number of customers in the store registered in the store computer 10 in advance depends on the size of the store and the processing capacity of the POS terminal 11, and is set based on experience at each store. It is being registered. Also, when adjusting the number of operating POS terminals 11, the determination of which POS terminal 11 is to be operated with priority and which POS terminal 11 is to be preferentially stopped, etc. Since it differs depending on the processing capacity of the POS terminal 11, the settings are similarly registered at each store based on experience and the like.

According to the above-described configuration, the customer 4 entering the store 50 first goes to the Rikigo yard 53 or the cart yard 52 as shown in FIG. The customer 4 passes below the wireless data transmission / reception unit 127 of the first identification information recognition unit 12 on the way. The wireless data transmission / reception unit 127 receives an identification number collection instruction toward the identification information holding unit 14 attached to the customer's basket 5 (cart 6), and has received the identification number collection instruction. The identification information holding unit 14 transmits an identification number to the wireless data transmission / reception unit 127.

The wireless data transmission / reception unit 127 receiving the identification number transmits the received identification number to the store computer 10, and the store computer 10 is entering the identification number received from the wireless data transmission / reception unit 127. The identification number is recorded in the identification number database _{20 and the} number of identification numbers recorded in the in-store identification number database ₂₀ is counted.

Then, the customer 4 searches for a desired product from the product shelf 51, picks up the product in the basket 5 (cart 6), and heads for the POS terminal 11.

Here, if the customer 4 passes under the wireless data transmission / reception unit 127 again on the way to the POS terminal 11, if the customer 4 again holds the identification information attached to the basket 5 (cart 6) An identification number is transmitted from the unit 14 to the wireless data transmission / reception unit 127, and this identification number is transmitted from the wireless data transmission / reception unit 127 to the store computer 10. The store computer 10 that has received the identification number records this identification number in the in-store identification number database 20, but at this time, it is already the same as the in-store identification number database 20. If the identification number is recorded, the store computer 10 overwrites the identification number in the in-store identification number database 20.

Next, the POS terminal 11 performs payment processing for the shopping of the customer 4. At the end of the checkout process, the POS terminal 11 sends an identification number collection command to the second identification information recognizing unit 13 so that the customer 4 who made the checkout has a basket 5 (cart 6). Identification information attached to Collect the identification number of the holding unit 14.

Upon receiving the identification number collection command, the second identification information recognizing unit 13 sends the identification information attached to the basket 5 (power 6) of the customer 4 who has completed the settlement from the wireless data transmitting and receiving unit 130. An identification number collection command is transmitted to the information storage unit 14, and the identification information storage unit 14 that has received the identification number collection command transmits the identification number to the wireless data transmission / reception unit 130.

The second identification information recognizing unit 13 which has received the identification number transmits the identification number to the terminal 11, and the terminal 11 identifies the identification number together with the settlement processing information to the store computer. Send to 10

The store computer 10 compares the identification number transmitted from the POS terminal 11 with the identification number recorded in the in-store identification number database 20 and records the identification number in the in-store identification number database 20. After deleting the same identification number as the identification number sent from the second identification information recognition unit 13 among the identification numbers, the number of identification numbers recorded in the in-store identification number database 20 is stored in the store. Count as the number of customers.

Then, based on the number of customers in the store, the store computer 10 compares the number of operating POS terminals 11 optimal for the number of customers in the store with the number of POS terminals 11 actually operating. 0 3 Instructs to increase or decrease the number of operating terminals 11.

Here, the operation of each unit according to the store operation management device according to the first embodiment of the present invention will be described with reference to flowcharts shown in FIGS. First, the operation of the identification information holding unit 14 will be described with reference to the flow chart (steps A1, A2) shown in FIG. 14. The identification information holding unit 14 is, as shown in FIG. Continue waiting for an identification number collection command from the information recognition unit 12 or the second identification information recognition unit 13 (step A 1), when an identification number collection command is received from the first identification information recognizing unit 12 or the second identification information recognizing unit 13 (see the YES route in step A 1), the identification information setting unit 143 The identification number (cage number Z cart number) set in is transmitted from the wireless data transmission / reception unit 145 via the serial interface 141 (step A2), and the reception of the identification number collection instruction is again performed (step A2). Step A l).

Next, the operation of the store computer 10 will be described with reference to the flowchart (steps B1 to B7) shown in FIG. 15. As shown in FIG. 15, the store computer 10 The first identification information recognition unit 12 is instructed to start collecting the identification number of the identification information holding unit 14 (step Bl).

Then, first, it is checked whether or not the identification number identified by the first identification information recognition unit 12 has been transmitted (step B 2). If the identification number has been transmitted by the first identification information recognition unit 12 (step B 2) After the identification number transmitted from the first identification information recognition unit 12 is recorded in the in-store identification number database 20 (step B3), the process returns to step B2. If there is no transmission of the identification number from the first identification information recognition unit 12 (see the NO route in step B2), then,? 03 Check whether the identification number has been sent from terminal 11 (step B4). Here, if the identification number is transmitted from the POS terminal 11 (see the YES route in step B4), the POS terminal 11 transmits the identification number database during entry to the store. After deleting the same identification number as the identification number (step B5), the process returns to step B2.

? 03 If the identification number has not been transmitted from the terminal 11 (see the NO route in step B4), check whether an instruction to terminate the collection of the identification number has been issued (step B 6), do not end collection of identification numbers If this is the case (see NO route in step B6), return to step B2. If the collection of the identification numbers is to be terminated (see the YES route in step B6), a control command is transmitted to the first identification information recognition unit 12 to terminate the collection of the identification numbers (step B7). ).

Further, the operation of the first identification information recognizing unit 12 will be described with reference to the flow chart (steps C1 to C7) shown in FIG. 16. First, as shown in FIG. Wait for an identification number collection start command from the store computer 10 (step C1), and when the identification number collection start command is received (see the YES route in step C1), send and receive wireless data. The part 127 issues a command to collect the identification number to the identification information holding unit 14 attached to the basket 5 or the cart 6 (step C2).

If the identification number collection command has not been transmitted from the store computer 10 (see the NO route in step C1), the process waits for the identification number collection start command from the store computer 10 (step C1).

Then, it is checked whether the identification information holding unit 14 has transmitted the identification number (step C3), and the customer traveling with the basket 5 or the cart 6 passes below the first identification information recognition unit 12. If the identification number is received from the identification information holding unit 14 attached to the basket 5 or the cart 6 (see the YES route in Step C3), the identification number is received and the store computer 1 0 (steps C4 and C5), and again sends an identification number collection command to the identification information holding unit 14 (step C2).

If the identification number has not been transmitted (see the NO route in step C3), it is checked whether or not an instruction to terminate the collection of the identification number has been transmitted from the store computer 10 (step C3). 6) Finish collecting identification numbers (Step C6, refer to the YES route), stop collecting identification numbers and wait for the store computer 10 to send an identification number collection start instruction again (Step C6). l).

If the store computer 10 has not sent an instruction to end the collection of the identification number (see the NO route in step C6), after issuing the collection instruction, a predetermined time for receiving the identification number (for example, 0 Check whether the time has elapsed (about one second to several seconds) (check the force of the identification number reception time-out (Step C7), and if the predetermined time has not elapsed (see NO route in Step C7), retry. Confirm receipt of the identification number (step C3).

When the predetermined time has elapsed, that is, when the reception of the identification number has timed out (see the YES route in step C7), an instruction to collect the identification number is transmitted again (step C2).

If a command to end collection of identification numbers is sent from the store computer 10 (see the YES route in step C6), the store computer 10 again sends an identification number collection start command. Wait (Step C 1).

Next, the operation of the POS terminal 11 to which the second identification information recognition unit 13 is connected will be described according to the flowchart (steps D1 to D6) shown in FIG. When the customer's payment process is completed at the POS terminal 11 and, for example, the payment process end information is input by the POS terminal operator, the identification number of the identification number is sent from the POS terminal 11 via the second identification information recognition unit 13. A collection start command is sent, and as shown in Fig. 17, the wireless data transmission / reception unit 130 collects the identification number from the wireless data transmission / reception unit 130 to the identification information holding unit 14 attached to the basket 5 or the cart 6 so as to transmit the identification number. A command is issued (step D1), and thereafter, it is checked whether or not an identification number has been received from the identification information holding unit 14 (step D2). If the identification number is transmitted from the identification information holding unit 14 and the signal is received via the optical Z signal converter 13 (see the YES route in step D2),? 0 3 Terminal 11 passes status information indicating that the identification number has been received and the received identification number to a program (POS program) for transferring the identification number to store computer 10 (step D 6). .

Here, if the identification number from the identification information holding unit 14 cannot be received for some reason (see the NO route in step D2), the time elapsed since the identification number collection command was transmitted in step D1. Is compared with a predetermined reception waiting time (step D3). If the elapsed time after transmitting the identification number collection command in step D1 is shorter than the predetermined reception waiting time (step D3). (Refer to NO route of 3), and confirm the reception of the identification number again (step D2).

If the elapsed time from the transmission of the identification number collection command in step D1 is equal to or longer than the predetermined reception waiting time (timeout occurs) (see the YES route in step D3), this step D1 After confirming how many times the process of waiting for the reception of the identification number in step D2 was repeated after transmitting the identification number collection command, Compare (Step D 4).

Here, if the number of times the reception waiting process is repeated is equal to or less than the identification number reception retry number (see the NO route in step D4), the identification number is again assigned to the identification information holding unit 14 again. Send a collection command to send (Step D 1). If the number of times the reception waiting process is repeated is greater than the number of times of retrieving the identification number (see YES route in step D4), the identification number is identified to the program (POS program) for transferring the identification number to the store computer 10. The information indicating that the number has not been received (status of receiving no identification number) is transmitted (step D5). Next, the operation of the POS terminal 11 will be described in accordance with the flowchart (step E1 to step E5) shown in FIG. 18. As shown in FIG. The payment process is performed in the POS terminal 11 (step E1). For example, when the POS terminal operator presses the payment end key, the identification number is sent to the second identification information recognition unit 13. A command is sent to perform the collection process (step E2).

Then, in the process shown by the flowchart (steps D1 to D6) in FIG. 17 described above, whether status information indicating that the identification number has been received has been transmitted from the second identification information recognition unit 13 or not. Is confirmed (step E3), and when the identification number is received (see the YES route in step E3), the identification number and the settlement information are transmitted to the store computer 10 (step E4). . Further, when the status of receiving no identification number is received from the second identification information recognizing section 13 (refer to NO route in step E3), the status of receiving no identification number and the settlement processing information are transmitted to the store computer 10. (Step E5).

Next, a method of determining the number of operating POS terminals 11 by the store computer 10 will be described with reference to a flowchart (steps F1 to F7) shown in FIG. The determination of the number of operating POS terminals 11 by the store computer 10 shown in FIG. 19 is periodically executed at predetermined time intervals.

The store computer 10 first reads the identification numbers recorded in the identification number database 20 during entering the store, counts the number, that is, the number of customers in the store 50, and responds to the number of customers in the store 50. Find the optimal number of POS terminals (step F1). By storing the relationship between the number of customers and the optimal number of POS terminals according to the number of customers in the store computer 10 in advance as a table, for example, the store computer 10 It is possible to calculate the optimal number of POs terminals according to the number of customers simply by referring to the table.

Next, the store computer 10 checks the number of POS terminals 11 currently operating, compares the current number of operating POS terminals 11 with the optimal number of POS terminals 11 It is determined whether it is necessary to increase or decrease the number of operating units (step F2).

Here, if the store computer 10 determines that it is necessary to increase the number of operating POS terminals 11 (refer to the route “addition of operating POS” in step F2), the store computer 10 displays Etc.,? 03 An instruction to increase the number of operating terminals 11 is displayed (step F3).

If the store computer 10 determines that the number of operating POS terminals 11 can be reduced (see the “operating POS reduction” route in step F2), the POS terminal 1 Select and decide 1 (Step F 4). Here, as a method of selecting the POS terminal 11 to be stopped, for example, the POS terminal 11 with a low utilization rate is sequentially stopped, or the POS terminal 11 far from the exit is sequentially stopped. It is advisable to set priorities in advance based on the experience of the store manager.

And on the display of the store computer 10? 05 A message indicating that the number of operating terminals 11 is to be reduced is displayed (step F5), and an instruction to stop the operation is displayed on the display of the POS terminal 11 to be stopped (step F6). ), The POS terminal operator stops the POS terminal 11 after seeing the operation stop message.

If it is determined that it is not necessary to increase or decrease the number of operating POS terminals 11 (refer to the route “No need to increase or decrease the operating POS” in step F2), or, as described in steps F3 and F6 above, After instructing the increase or decrease in the number of operating units, the store computer 10 03 Increase / decrease of terminal 1 1 It is determined whether or not an instruction to end the instruction operation has been received (step F 7). If an instruction to end the increase / decrease instruction operation of the POS terminal 11 has not been received (N〇 route in step F 7) ), And repeat the process from step F1. If a command to end the increase / decrease instruction operation of the POS terminal 11 is received (see the YES route in step F7), the increase / decrease instruction of the POS terminal 11 is ended.

As described above, according to the store operation management device as the first embodiment of the present invention, the first identification information recognition unit 12 and the second identification information recognition unit 13 use the identification attached to each basket .5 and the cart 6. The identification number of the information holding unit 14 is recognized, and the identification number recognized by the first identification information recognition unit 12 is recorded in the in-store identification number database 20 of the store computer 10 and the second identification is performed. The identification number recognized by the information recognition unit 13 is deleted from the in-store identification number database 20 and the number of identification numbers in the in-store identification number database 20 is counted by the store computer 10 as the number of customers in the store. By doing so, the number of customers in the store 50 can be grasped accurately and in real time.

Therefore, it is possible to accurately cope with the ever-changing congestion situation in the store, and when the store 50 begins to congest, the number of operating POS terminals 11 can be quickly increased. By reducing the checkout waiting time of the customer's POS terminal 11 and improving customer service, dissatisfied customers can be prevented from escaping to other stores, thereby increasing store sales. In addition, customers who visit the store do not return without seeing that the POS terminal 11 is crowded and do not shop, and they do not lose sales opportunities, which can contribute to an increase in sales. .

Also, when the number of customers in the store 50 decreases, the number of POS terminals 11 that can be operated can be reduced quickly, and unnecessary POS terminals 11 Can reduce the running cost of operating the POS terminal 11 because the operation of the POS terminal 11 can be prevented, allowing the PO s terminal operator to perform other tasks and improving the operational efficiency of the store. .

Further, the data of the number of customers in the store recorded in the in-store identification number database 20 of the store computer 10 is acquired for a specific period together with various data such as season, day of the week, weather, and the like, and these data are acquired. The analysis makes it possible to predict in advance the required number of operating POS terminals 11 and the like.When employing a POS terminal operator, for example, it is only possible to use Employment plans can be created efficiently, such as by hiring a temporary POS terminal operator, so personnel costs can be reduced and store operations can be streamlined.

In addition, the store computer 10 compares the number of identification numbers recorded in the identification number database 20 during entry with the optimal number of POS terminals recorded in advance, and determines the number of operating POS terminals 11 as the optimal POS terminal. By adjusting the operation of the POS terminal 11 according to a preset priority so that the number approaches the number of units, the store operator can display the instruction on the display of the store computer 10 or the POS terminal 11 so that the store operator can Since the number of operating POS terminals 11 can be easily managed according to this instruction, the work load on the store operator can be reduced. When the wireless data transmission / reception unit 127 of the first identification information recognition unit 12 is installed in the store 50, the interference display unit 128 is positioned between the adjacent wireless data transmission / reception units 127. When interference occurs, it can be displayed, and the first identification information recognition unit 12 can be equipped with a wireless data transmission / reception unit 127 so that interference does not occur. Can be improved.

The wireless data transmitting and receiving unit 127 of the first identification information recognition unit 12 is mounted on the ceiling of the store 50, and the wireless data transmission and reception of the identification information holding unit 14 is performed. By mounting it so as to face the communication unit 14 5, the wireless data transmission / reception unit 1 27 of the first identification information recognition unit 12 and the wireless data transmission / reception unit 1 45 of the identification information holding unit 14 are connected. Since there is no obstruction, control commands and identification numbers can be transmitted and received reliably, and the reliability of the device can be improved.

Further, the second identification information recognition unit is located above the scanner 112 of the POS terminal 11, and the wireless data transmission / reception unit 130 is located above the identification information holding unit 14 attached to the basket 5 or the cart 6 from above. By mounting it so as to face the wireless data transmission / reception unit 14 5, the wireless data transmission / reception unit 130 of the second identification information recognition unit 13 and the wireless data transmission / reception unit 14 5 of the identification information holding unit 14 are connected. Since there is no obstacle between them, control commands and identification numbers can be transmitted and received reliably, and the reliability of the device can be improved.

(c) Description of the second embodiment

FIG. 20 is a block diagram showing the overall configuration of a store operation management device as a second embodiment of the present invention. In the drawings, the same reference numerals as those described above indicate the same or substantially the same portions, and thus detailed description thereof will be omitted. As shown in FIG. 20, the store operation management device according to the second embodiment of the present invention includes a store computer 10a, a POS terminal (payment terminal) 11, and a time information transmission unit (time information transmission unit). 22 2, Time information collection unit (time information recognition unit) 230 and time information storage unit 24.

The time information storage unit 24 holds time information in a writable manner and moves with the movement of the customer 4. FIG. 21 is a block diagram showing the configuration of the time information storage unit 24. As shown in FIG. 21, the time information storage unit 24 includes a CPU 24 2, a time information storage section 2 43, Battery 2 44, a serial interface 241, and a wireless data transmission / reception unit 245. The CPU 242, the time information storage unit 243, and the wireless data transmission / reception unit 245 are operated by being supplied with power from the battery 244.

The time information storage unit 243 stores time information transmitted from the time information transmission unit 22, and is configured by, for example, a semiconductor memory.

The wireless data transmission / reception unit 245 is for transmitting / receiving control commands, time information, and the like to / from the time information transmission unit 22 and the time information collection unit 23, and includes an infrared light emitting unit (signal Z light conversion unit). ) And an infrared receiver (optical Z signal converter). The wireless data transmission / reception unit 245 receives the control command and the time information transmitted from the time information transmission unit 22 and sends the control command and the time information to the CPU 242 via the serial interface 241. I have to send it. In addition, the wireless data transmission / reception unit 245 receives a control command transmitted from the time information collection unit 23, and transmits the control command to the CPU 242 via the serial interface 241. The time information transmitted from the CPU 242 via the serial interface 241 is transmitted to the time information collection unit 23.

The CPU 242 functions as a control unit for controlling the operations of the wireless data transmission / reception unit 245, the serial interface 241 and the time information storage unit 243, respectively, and the time information transmission unit 22 transmits the wireless data transmission / reception unit 245 to the wireless data transmission unit 245. The time information transmitted from the time information transmission unit 22 is recorded in the time information storage unit 243 according to the control command transmitted via the serial interface 241. Also, the CPU 242 transmits the wireless data from the time information collecting unit 23. The time information recorded in the time information storage unit 243 is transmitted and received via the serial interface 241 according to the control command sent via the data transmission / reception unit 245 and the serial interface 241. The time information is transmitted to the time information collecting unit 23 by the wireless data transmitting / receiving unit 24 5.

The time information storage unit 24 is similar to the identification information holding unit 14 of the first embodiment shown in FIGS. 6 (a) and (b) and FIGS. 7 (a) and 7 (b), and In the store operation management device, the wireless data transmission section 245 is attached to the upper position of the basket 5 and the cart 6 with the wireless data transmission section 245 facing upward.

The time information transmission unit 22 has a wireless data transmission / reception unit 227 arranged above a time information storage unit 24 described later. The time when the time information storage unit 24 passes below the wireless data transmission unit 227 is transmitted as time information. Hereinafter, the time when the time information storage unit 24 has passed below the wireless data transmission unit 227 will be referred to as time information.

FIG. 22 is a block diagram showing the configuration of the time information transmission unit 22. As shown in FIG. 22, the time information transmission unit 22 includes a CPU 221, a host serial interface 222, and a time counter. It consists of 2 23, interference display 2 2 8, power supply 2 2 5, serial interface 2 2 6 and wireless data transmitter 2 2 7.

The wireless data transmission section 227 is for transmitting a control command and time information to the wireless data transmission / reception section 245 of the time information storage unit 24, and includes an infrared light emitting section (signal / optical conversion section) and It consists of an infrared receiver (optical signal converter) and a serial interface. The electric signal transmitted from the 226 is converted into an infrared signal to be transmitted to the time information storage unit 24. The wireless data transmission units 227 are attached to a plurality of locations in the store 50.

Further, the wireless data transmitting unit 227 causes the time information transmitting unit 22 to store the time information transmitted from the wireless data transmitting unit 227 according to the operation control by the CPU 221. After sending the control command, the time information is sent.

In the second embodiment, as shown in FIGS. 24 to 26, the wireless data transmission unit 227 of the time information transmission unit 22 has a higher position than the customer position at the POS terminal 11 at the time of settlement. It is the customer waiting aisle on the upstream side before settlement, and it faces downward above the time information storage unit 24 attached to the trolley 5 or the cart 6 (the ceiling of the store 50 in the second embodiment). In other words, it is mounted so as to face the wireless data transmission / reception unit 245 of the time information storage unit 24.

The serial interface 226 is interposed between the wireless data transmission unit 227 and the CPU 221 and transmits transmission data (control instructions and time information) from the CPU 221 to the wireless data transmission / reception unit 222. It is sent to 7.

The host serial interface 222 connects the store computer 10a (host) to the CPU 221, and receives a control command from the store computer 10a to receive the control instruction. It is handed over to 1.

The CPU 221 transmits the time information to the time information transmission unit 22 in accordance with the control command sent from the store computer 10a. 26 and the operation of the wireless data transmission section 227, respectively. When the time information transmission unit 22 is placed in the store 50, the interference display unit 228 displays when radio interference occurs between adjacent wireless data transmission units 227. It is composed of a display device such as a light emitting diode or an acoustic device such as a buzzer.

The power supply section 225 is composed of a battery, an AC power supply, etc., and includes a CPU 221, a host serial interface 224, a time counter 223, an interference display section 228, a serial interface 226, It supplies power to the wireless data transmission section 227.

The time counter 223 is a counter that counts a predetermined time according to control by the CPU 221.

The time information transmitting unit 22 has the above-described configuration, and in accordance with an instruction from the store computer 10a, transmits the time information to the time information storage unit 24 passing below the wireless data transmitting unit 227. It is designed to transmit information. In other words, the time information transmitting unit 22 transmits the time information when the customer 5 having the basket 5 or the cart 6 to which the time information storage unit 24 is attached passes below the wireless data transmission unit 227. The time information is transmitted to the storage unit 24 and recorded in the time information storage unit 24 3 of the time information storage unit 24.

The terminal 11 has the same configuration as the POS terminal 11 in the store operation management device of the first embodiment shown in FIG. 10, and is further controlled by the store computer 10a. The operation of the time information collection unit 23 is controlled based on the time information collection unit 23, as shown in FIGS. 24 and 25. The collection unit 23 is controlled, and a time information collection command is sent to the time information storage unit 24 attached to the basket 5 or the cart 6 owned by the customer 4 who has performed the settlement process in front of the POS terminal 11 1. Outgoing. Also, when the POS terminal 11 receives the time information (payment waiting time) from the time information collection unit 23 operated according to this command, the POS terminal 11 sends this time information (payment waiting time) together with the data of the payment processing to the store. It is designed to send to computer 10a. Hereinafter, the time at which the settlement process is completed in the POS terminal 11 is referred to as a settlement end time.

The time information collection unit 23 collects the time information of the time information storage unit 24 during the checkout operation under the control of the POS terminal 11, and is shown in FIG. 23 (the configuration of the time information collection unit 23). As shown in the figure, it is composed of a wireless data transmission / reception section 230, a transmission / reception data conversion section 231, and a power supply section 234. The time information collection unit 23 is mounted on the POS terminal 11 in the same manner as the second identification information recognition unit 13 of the first embodiment.

The wireless data transmission / reception unit 230 of the time information collection unit 23 is a signal / light conversion unit (infrared light emitting unit) that converts control commands sent from the POS terminal 11 into optical signals (infrared signals) and emits light. It consists of 2 32 and an optical Z signal converter (infrared ray receiving section) 2 33 which converts received infrared rays into electric signals and sends them to the transmission / reception data converting section 2 3 1.

The transmission / reception data converter 2 31 converts the serial interface signal (control command) transmitted from the serial interface (not shown) of the POS terminal 11 into a signal for transmitting to the signal / optical converter 2 32. In addition to the conversion, the signal (time information and the like) transmitted from the optical / signal converter 233 is converted to a signal for transmission to the POS terminal 11.

Further, the POS terminal 11 uses the time information transmission unit 22 from the time information transmitted from the time information storage unit 24 via the time information collection unit 23 and the current time (payment end time). POS terminal 11 ends payment processing after passing below wireless data transmission section 2 27 of It calculates the time it took to complete the calculation, and functions as a calculation unit that calculates the difference between the time information and the settlement end time as the settlement wait time.

That is, in the second embodiment, the time information transmission unit 22 and the time information collection unit 23 are configured to wait for the customer 4 at the operating POS terminal 11 among the plurality of POS terminals 11 to settle. It functions as a settlement waiting time measuring unit that measures time.

The store computer 10a transmits the time information to the time information storage unit 24 by controlling the operation of the time information transmission unit 22, and stores the time information storage unit 2 of the time information storage unit 24. While the time information is stored in the time information collection unit 23, the time information stored in the time information storage unit 24 of the time information storage unit 24 is passed through the time information collection unit 23. After calculating the settlement waiting time from the difference from the current time (the settlement end time), the settlement waiting time is transmitted to the store computer 10a as time information.

On the other hand, the store computer 10a has a function of recognizing the number of POS terminals 11 that are actually operating, and the customer's settlement waiting time transmitted from multiple POS terminals 11 It has a function to calculate the average settlement waiting time in the customer's P〇S terminal 11 under conditions.

Then, the store computer 10a determines whether it is necessary to increase or decrease the number of operating POS terminals 11 from the calculated average settlement waiting time by comparing with the predetermined conditions, and operates the POS terminal 11 If it is determined that it is necessary to increase or decrease the number of units, an instruction to that effect is displayed on the display unit of the POS terminal 11 or the display unit of the store combination computer 10a, or a warning sound is issued. I'm sorry. That is, the store computer 10a uses the time information transmission unit 22, the time information collection unit 23, the POS terminal 11 and the operating table of the POS terminal 11 based on the measurement result of the settlement waiting time by the store computer 10a. It functions as an operating number determining unit that determines the number.

Here, the conditions for the store computer 10a to calculate the average settlement waiting time at the POS terminal 11 of the customer 4 differ depending on the size of the store, the processing capacity of the POS terminal 11, etc. It is set to be registered based on the. Similarly, the conditions for determining whether it is necessary to increase or decrease the number of operating POS terminals 11 based on the average settlement wait time also differ depending on the size of the store, the processing capacity of the POS terminals 11, and the like. In each store, settings are registered based on experience and the like. Furthermore, when adjusting the number of operating POS terminals 11, the judgment as to which POS terminal 11 is to be operated with priority and which POS terminal 11 is to be preferentially stopped differs depending on the store. Each store is set and registered based on experience.

With the above-described configuration, the customer 4 entering the store 50 first goes to the rigo storage 5 3 or the cart storage 5 2 as shown in FIG. 26, and carries the basket 5 or the cart 6 to store 50. Move through the inside, take the desired product from the shelf 5 1 and put it in the basket 5 or cart 6, and perform the checkout process.

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Then, the customer 4 passes below the wireless data transmission unit 227 of the time information transmission unit 22 on the pre-payment customer standby passage 60.

The wireless data transmission unit 227 transmits time information to the time information storage unit 24 attached to the basket 5 (cart 6) of the customer 4, and the time information storage unit 24 that has received this time information , At this time The interval information is stored in the time information storage section 243.

When the POS terminal 11 is crowded, the customer 4 arranges a line on the customer waiting passage 60 before settlement in the POS terminal 11 and arranges the order of the settlement processing in the POS terminal 11. wait.

Here, the customer 4 once stores the time information in the time information storage unit 24 by arranging it on the customer waiting passage 60 before the checkout by the time information transmission unit 22 and then remembers the forgetting to buy. For example, if the customer 4 is displaced from the customer waiting aisle 60 before payment and returns to the shelf 51, the customer 4 is again arranged on the customer aisle 60 before the payment, and the time information storage unit 2 When the time information transmission unit 22 transmits the time information to the time information transmission unit 24, the time information is already stored in the time information storage unit 243.In this case, the time information transmission unit 22 New time information is overwritten and recorded in the time information storage section 2 43.

next, ? 〇 3 The terminal 11 performs payment processing for the shopping of the customer 4. Here, at the end of the checkout process, the POS terminal 11 sends the time attached to the basket 5 (cart 6) held by the customer 4 who made the checkout via the time information collection unit 23. Information is collected for 24 hours of information storage unit.

? The time information collection command sent by the terminal 11 is converted into a signal Z light by the wireless data transmission unit 230 of the time information collection unit 23, and the basket 5 held by the customer 4 who has completed the payment 5 ( The time information storage unit 24, which is transmitted as an optical signal to the time information storage unit 24 attached to the cart 6), receives the time information collection command, and transmits the time information collection unit 24 to the wireless data transmission / reception unit 23. Toward 0, the time information recorded in the time information storage section 243 is read and transmitted. In addition, the time information storage unit 24 that transmitted the time information deletes the time information recorded in the time information storage unit 24 3. Remove.

In addition, for any reason, when the time information from the time information transmission unit 22 is not recorded in the time information storage unit 24 3 of the time information storage unit 24 on the customer waiting passage 60 before settlement described above. Then, information indicating that there is no time information (time information no status) is transmitted from the time information storage unit 24 to the time information collection unit 23.

The time information and the like are received by the POS terminal 11 via the time information collection unit 23, and the settlement wait time is calculated from the difference from the settlement end time. Further, the POS terminal 11 transmits the settlement waiting time information to the store computer 10a together with the settlement processing information and the like.

The store computer 10a calculates the average value of the settlement waiting time transmitted from the POS terminal 11 and the average settlement waiting time.

The store computer 10a compares this average settlement waiting time with a predetermined reference value to determine whether it is necessary to increase or decrease the number of operating POS terminals 11 and to change the operating number. Judge how many units should be increased or decreased, and display an instruction to increase or decrease the number of operating POS terminals 11 on the display of the POS terminal 11 or the display of the store computer 10a. Or by issuing a warning sound.

Here, the operation of each unit according to the store operation management device as the second embodiment of the present invention will be described with reference to the flowcharts shown in FIGS. 27 to 32. First, the operation of the time information storage unit 24 will be described with reference to the flow chart (steps G1 to G7) shown in FIG. 27. The time information storage unit 24, as shown in FIG. It is determined whether or not the time information has been received from the transmitting unit 22 (step G1), and when the time information has been received from the time information transmitting unit 22 (see the YES route of step G1). The received time information is stored in the time information storage unit (semiconductor memory) 2 4 3 Record (step G2) and return to step G1 again.

If the time information has not been received (see the NO route in step G1), it is determined whether a time information collection command has been received from the time information collection unit 23 (step G1). 3). Here, if the time information collection command has not been received (see the NO route in step G3), the process returns to step G1.

When a time information collection command is received (see the YES route in step G3), it is determined whether or not time information is recorded in the time information storage unit 243 (step G4). If the time information is recorded in the storage unit 243 (see the YES route in step G4), the time information is transmitted to the time information collection unit 23 (step G5), and the time information is stored in the time information storage unit 243. Delete the time information (step G6) and return to step G1.

On the other hand, if no time information is recorded in the time information storage unit 243 (refer to the NO route in step G4), a time information non-status is transmitted to the time information collection unit 23 (step G7), and step G Return to 1. Next, the operation of the store computer 10a will be described with reference to the flowchart (steps H1 to H5) shown in FIG. 28. As shown in FIG. The time information transmission unit 22 is instructed to start transmitting time information to the time information storage unit 24 (step Hl).

Then, the time information (payment waiting time) and the status without time information transmitted from the POS terminal 11 together with the payment processing information are sequentially received (Step H2), and the average payment waiting time is obtained from the received time information. Is calculated (step H3).

After that, the transmission of the time information is terminated from the time information transmission unit 22. (Step H4), and when the transmission of the time information is terminated for reasons such as closing a store (see the YES route in Step H4), the time information transmission unit 22 is notified of the time information. Send command to end transmission (Step H5) ₀

If the transmission of the time information is not to be terminated (see NO route in step H4), the? 03 Receives time information etc. transmitted from terminal 11 (step H2).

Next, the operation of the time information transmission unit 22 will be described with reference to the flowchart (steps 11 to 15) shown in FIG. 29. As shown in FIG. Wait for the time information transmission start command and the latest time data to be transmitted (Step I 1), and when the time information collection start command and the latest time data are received (see the YES route in Step I 1). At the same time, the time counter 223 is activated to start counting time (step I2), and the wireless data transmitting unit 227 sends the time information storage unit 24 attached to the basket 5 or the cart 6 at a predetermined interval. The current time is transmitted as time information (for example, about 1 second) (step 13).

Then, it is determined whether or not a command to end the time information transmission has been received from the store computer 10a (step I4). If the command has not been received (see the NO route in step I4), the time counted by the time counter 223 is counted. Watch (Step I 5). If the time counted by the time counter 223 has not reached the predetermined time (refer to the NO route in step I5), the time counted by the time counter 223 is checked again (step I5), and the time counter is set. Step I5 is repeated until the time counted by 223 reaches a predetermined time.

The time counted by the time counter 223 has reached the predetermined time. In this case, the time information is transmitted to the time information storage unit 24 again (step I3). If a time information transmission end command is received from the store computer 10a (see the YES route in step I4), the time information transmission start command and the latest time data are again transmitted from the store computer 10a. Wait for is sent (step I 1).

Next, the operation of the POS terminal 11 to which the time information collection unit 23 is connected will be described with reference to the flowchart (steps J1 to J8) shown in FIG. When the customer's checkout process ends at the POS terminal 11, for example, when the checkout process end information is input by the POS terminal operator, the collection of time information starts from the POS terminal 11 via the time information collection unit 23. After the command is sent and the time information collection command is sent to the time information storage unit 24 attached to the basket 5 or the cart 6 to send the time information (step J1), the time information storage unit 24 Check if the time information has been received from (Step J2).

When the time information is transmitted from the time information storage unit 24 and the signal is received via the optical Z signal converter 233 (see the YES route in step J2), the POS terminal 11 receives the signal. A program (POS program) that calculates the difference between the calculated time information and the settlement end time (current time) as a settlement wait time (step J3), and transmits the settlement wait time to the store computer 10a as time information. (Step J 8).

Here, if the time information cannot be received from the time information storage unit 24 for some reason (see the NO route in step J2), the time information no status is received from the time information storage unit 24 this time. It is determined whether or not it has been performed (step J4).

If the status without time information is received (Y in step J 4 (See ES route), and pass this status without time information to the POS program (step J7).

If the time information no status has not been received (see the NO route in step J4), the time information collection start command is transmitted from the POS terminal 11 via the time information collection unit 23, and then the time information collection start command is transmitted. It is checked whether a predetermined reception waiting time has elapsed (a reception timeout has occurred) (step J5). If the reception time-out has not occurred (see the NO route in step J5), a time information collection command is transmitted to the time information storage unit 24 again (step J1).

On the other hand, if a reception timeout has occurred (see the YES route in step J5), a time information collection command is sent to the time information storage unit 24, and then the time information It checks how many times the acknowledgment has been performed, and compares this number with the preset number of retries for receiving time information (step J6).

Here, if the number of times the time information reception waiting process is repeated is less than or equal to the predetermined number of times of retry of time information reception (see the NO route in step J6), the time information storage unit 24 Confirm receipt of time information (step J2). If the number of times the reception waiting process is repeated is greater than the number of times of retry of receiving time information (see the YES route in step J6), information indicating that time information has not been received (time information not received status). ) To the POS program (step J7).

Next, the operation of the POS terminal 11 will be described according to the flowchart (step K1 to step K5) shown in FIG. 31. The POS terminal 11 performs a settlement process at the POS terminal 11 by the customer 7. (Step Kl), for example, when the POS terminal operator presses the checkout end key, the time information storage unit 24 is transmitted to the time information storage unit 24 via the time information collection unit 23. Then, an instruction is sent to perform time information collection processing (step K2). Then, it is confirmed whether or not the time information (payment waiting time) has been received via the time information collection unit 23 (step K3), and when the time information has been received (see the YES route in step Κ3). The time information (payment wait time) and the payment processing information are transmitted to the store computer 10a (step K4). Also, when the status without time information reception is received from the time information collection unit 23 (see the NO route in step 3), the status without time information reception and the settlement processing information are transmitted to the store computer 10a (step K5).

Next, a method of determining the number of operating POS terminals 11 by the store computer 10a will be described with reference to the flowchart (steps L1 to L7) shown in FIG. The determination of the number of operating POS terminals 11 by the store computer 10a shown in FIG. 32 is periodically executed at predetermined time intervals.

The store computer 10a first reads the average settlement waiting time of the customer at the POS terminal 11, and calculates the optimal number of POS terminals according to the average settlement waiting time (step L1). At this time, for example, the relationship between the average settlement waiting time and the optimum number of POS terminals according to the average settlement waiting time is set as a table in the store computer 10a, and this table is stored. By referring to this, the optimal number of POS terminals according to the average settlement wait time is calculated.

Then, by comparing the calculated optimal number of POS terminals with the actual number of operating POS terminals 11, it is determined whether it is necessary to increase or decrease the number of operating POS terminals 11 (step L 2).

Here, when the store computer 10a determines that it is necessary to increase the number of operating POS terminals 11 (“addition of operating POS” in step L2) (See route), and display on the display of the store computer 10a that the number of operating POS terminals 11 needs to be increased (step L3). In addition, the store computer 10a, is? 03 If it is determined that the number of operating terminals 11 can be reduced (refer to the “operating POS reduction possible” route in step L2), then the POS terminal 11 to be stopped is determined (step L 4). Here, as a method of selecting the POS terminal 11 to be stopped, for example, the POS terminal 11 with a low utilization rate is stopped in order, or the POS terminal 11 which is far from the exit is sequentially stopped. It is advisable to set priorities in advance based on the experience of the store manager, such as stopping the service.

Then, a message indicating that the selected POS terminal 11 is to be stopped is displayed on the display or the like of the store computer 10a (step L5), and the operation is stopped on the display of the POS terminal 11 to be stopped. An instruction to the effect is displayed (step L6), and the POS terminal operator stops the POS terminal 11 after seeing the operation stop message.

If it is determined that it is not necessary to increase or decrease the number of operating POS terminals 11 (refer to the route “No need to increase or decrease the operating POS” in step L2), or as described in steps L3 and L6 above, After instructing the increase or decrease in the number of operating units in step 1, the store computer 10a determines whether or not it has received an instruction to end the increase / decrease instruction operation of the POS terminal 11 (step L7). If the instruction to end the increase / decrease instruction operation of the POS terminal 11 has not been received (refer to the NO route of Step L7), the steps from Step L1 are repeated again. Also, if a command to end the increase / decrease instruction operation of the POS terminal 11 is received (see the YES route in step L7),? 〇3 Terminate the increase / decrease instruction of terminal 11.

As described above, according to the store operation management device as the second embodiment of the present invention, the time information transmission unit 22 stores the information in each of the carts 5 and the carts 6. After the time when the attached time information storage unit 24 has passed under the wireless data transmission unit 227 is recorded as time information in the time information storage unit 243, the time information is collected when the settlement process in the POS terminal 11 ends. By collecting the time information of the time information storage unit 24 via the unit 23 and transmitting it to the store computer 10a, and calculating the average settlement wait time at the store computer 10a, It is possible to accurately and in real time grasp the time required for the settlement wait on the OS terminal 11.

Accordingly, it is possible to accurately cope with the customer's waiting for checkout at the POS terminal 11 that changes every moment, and when the POS terminal 11 starts to be crowded, the POS terminal 11 starts operating quickly. It is possible to increase the number of devices, reduce the checkout waiting time at the customer's P〇S terminal 11, and prevent the customer from waiting for a checkout wait at the POS terminal 11 over a certain amount. It will be possible and service to customers will be improved.

By improving customer service, dissatisfied customers will not escape to other stores, increasing store sales. In addition, customers who visit the store will not return without seeing that the POS terminal 11 is crowded, and will not lose sales opportunities, thereby contributing to an increase in sales. Can be.

In addition, if the average settlement wait time of the customer at the POS terminal 11 decreases, the number of POS terminals 11 that can be operated can be reduced quickly, and unnecessary operation of the POS terminal 11 can be prevented. As a result, the running cost of the POS terminal 11 can be reduced, and the POS terminal operator can perform other tasks, thereby improving store operation efficiency.

In addition, the average settlement wait time data can be used, for example, for seasons, days of the week, weather, etc. By acquiring these data together with various data for a specific period and analyzing these data, it becomes possible to predict the required number of operating POS terminals 11 in advance, etc. For example, hiring temporary POS terminal operators such as albits only when the store 50 is crowded can efficiently create a recruitment plan, etc. Operation can be made more efficient.

The store computer 10a calculates the average settlement wait time, compares the optimal number of POS terminals according to the settlement wait time with the actual number of operating POS terminals 11, and operates the POS terminal 1 The operation of the POS terminal 11 is adjusted according to a preset priority so that the number of POS terminals 1 approaches the optimal number of POS terminals, and the instruction is displayed on the display of the store computer 10a or the POS terminal 11 Accordingly, the store operator can easily manage the number of operating POS terminals 11 according to the instruction, and can reduce the work load of the store operator.

Furthermore, when the wireless data transmission / reception unit 127 of the time information transmission unit 22 is installed in the store 50, the interference display unit 228 causes interference between the adjacent wireless data transmission units 222. Can be displayed when an alarm occurs, and a wireless data transmission unit 227 can be installed to prevent interference at the time information transmission unit 22. Can be improved.

In addition, by attaching the wireless data transmission unit 2 27 of the time information transmission unit 22 to the ceiling of the store 50 so as to face the wireless data transmission unit 24 5 of the time information storage unit 24, the time information There is no obstruction between the wireless data transmitting unit 2 27 of the transmission unit 22 and the wireless data transmitting and receiving unit 24 5 of the time information storage unit 24, and control commands and identification numbers are reliably transmitted and received. Can improve the reliability of the equipment Can be

In addition, the time information collection unit 23 is placed above the scanner 11 of the P-S terminal 11, and the wireless data transmission / reception unit 230 is attached from above to the time information storage unit 2 attached to the basket 5 or the cart 6. The wireless data transmission / reception unit 24 of the time information storage unit 24 and the wireless data transmission / reception unit 24 of the time information storage unit 24 There is no obstruction between Step 5 and control commands and identification numbers can be transmitted and received reliably, and the reliability of the device can be improved.

(d) Description of the third embodiment

FIG. 33 is a block diagram showing the overall configuration of the store operation management device according to the third embodiment of the present invention. As shown in FIG. 33, the store operation management device according to the third embodiment of the invention , Store computer 10b, POS terminal (payment terminal) 11, first identification information recognition unit (in-store identification information recognition unit) 12, time information transmission unit (time information transmission unit) 22, identification information time It consists of an information collection unit (time information recognition unit) 33 and an identification information time information storage unit (identification information holding unit and time information storage unit) 34.

In the drawings, the same reference numerals as those described above indicate the same or substantially the same portions, and thus detailed description thereof will be omitted.

The identification information / time information storage unit 34 holds specific information such as an identification number and an identification code, and also keeps time information in a freely writable manner, and moves as the customer 4 moves. FIG. 34 is a block diagram showing the configuration of the identification information / time information storage unit 34. As shown in FIG. 34, the identification information Z time information storage unit 34 includes a CPU 342, an identification information setting unit. Section 144, time information storage section 243, battery 3444, serial interface 341 and a wireless data transmission / reception unit 345. The CPU 342, the identification information setting unit 143, the time information storage unit 243, and the wireless data transmission / reception unit 345 are operated by being supplied with power from the battery 344.

The identification information setting unit 143 is for setting a different identification number to each identification information time information storage unit 34, and is constituted by, for example, a rotary switch.

The wireless data transmission / reception unit 345 is for transmitting / receiving a control command, an identification number, time information, and the like to / from the first identification information recognition unit 12, the time information transmission unit 22 and the identification information Z time information collection unit 33. It is composed of an infrared light emitting section (signal Z light conversion section) and an infrared light receiving section (optical signal conversion section). The wireless data transmission / reception unit 345 receives control commands and time information transmitted from the first identification information recognition unit 12, the time information transmission unit 22 and the identification information / time information collection unit 33, and serializes them. The identification number and time information sent from the CPU 342 via the serial interface 341 while being sent to the CPU 342 via the interface 341 are collected by the first identification information recognition unit 12 and the identification information time information collection. Units 3 and 3 are sent to each other.

The CPU 342 controls the operations of the wireless data transmission / reception unit 345, the serial interface 341, the time information storage unit 243, and the identification information setting unit 144, and includes a first identification information recognition unit 12 and an identification information / In accordance with a control command sent from the time information collection unit 33 via the wireless data transmission / reception section 3 45 and the serial interface 341, the identification number set in the identification information setting section 143 is assigned to the wireless data transmission / reception section 345 and the serial interface. Through face 34 1 The information is transmitted to the first identification information recognition unit 12 and the identification information Z time information collection unit 33.

Also, the CPU 342 converts the time information transmitted from the time information transmitting unit 22 into time according to a control command transmitted from the time information transmitting unit 22 via the wireless data transmitting / receiving unit 345 and the serial interface 341. The information is stored in the information storage unit 243.

Further, the CPU 342 serially converts the time information recorded in the time information storage unit 243 according to a control command sent from the identification information time information collection unit 33 via the wireless data transmission / reception unit 345 and the serial interface 341. The information is transmitted to the identification information / time information collection unit 33 via the interface 341.

As shown in FIGS. 6 (a) and 6 (b) and FIGS. 7 (a) and 7 (b), the identification information time information storage unit 34 also has a basket in the store operation management device according to the third embodiment. The wireless data transmitter / receiver 345 is attached to the upper position of the cart 5 and the cart 6 with the upward direction.

The terminal 11 has the same configuration as the POS terminal 11 in the store operation management device of the first embodiment shown in FIG. 10, and further, is controlled based on the control by the store computer 10b. Identification information Controls the operation of collecting time information.At the end of checkout processing at the POS terminal 11 of the customer 4, the checkout processing is performed at the POS terminal 11 via the identification information / time information collection unit 33. An identification number collection instruction is sent to the identification information Z time information storage unit 34 attached to the basket 5 or the cart 6 held by the customer 4 and the identification information time information storage unit 34 When the identification number is transmitted to the POS terminal 11 via the time information collection unit 33 in response to the instruction, the identification number is transmitted to the store computer 10b together with the data of the settlement processing. . In addition, the POS terminal 11 has the customer 4 who has performed the settlement processing at the POS terminal 11 via the identification information time information collection unit 33 at the end of the settlement processing at the POS terminal 11 of the customer 4. A time information collection command is sent to the identification information Z attached to the cart 5 or the cart 6 that was attached, and the time information collection command is sent to the time information storage unit 34, and the time information (waiting for settlement) is passed through the identification information / time information collection unit 33. When the time is received, the time information (payment waiting time) is transmitted to the store computer 10b together with the data and the identification number of the payment processing.

The operation of the identification information / time information collection unit 33 is controlled by the POS terminal 11 and recognizes the identification number of the identification information / time information storage unit 34 during the checkout process and stores the identification information time information during the checkout process. It recognizes the time information recorded in the time information storage unit 24 of the unit 34, and as shown in Fig. 35 (a block diagram showing the configuration of the identification information time information collection unit 33). It also includes a wireless data transmission / reception section 330, a transmission / reception data conversion section 331, and a power supply 334. The identification information Z time information collection unit 33 is attached to the upper part of the POS terminal 11 in the same manner as the second identification information recognition unit 13 and the time information collection unit 23 described above.

Identification data / time information collection unit 33 0 3 Signal conversion unit (infrared light emitting unit) that converts control commands sent from terminal 11 to optical signals (infrared signals) and emits light, and converts received infrared light to electrical signals. It is composed of a light / signal conversion unit (infrared light receiving unit) 333 that transmits to the transmission / reception data conversion unit 3331.

Transmit / receive data converter 3 3 1 0 3 To convert a serial interface signal (control command) transmitted from the serial interface (not shown) of the terminal 11 into a signal for transmission to the signal Z optical conversion section 3 32 In particular, it converts the signal (identification number, time information, etc.) transmitted from the optical Z signal converter 333 into a signal for transmission to the POS terminal 11. Further, the POS terminal 11 receives the time information and the current time (payment end time) transmitted from the identification information / time information storage unit 34 via the identification information / time information collection unit 33, The time required from when the customer 4 passes below the wireless data transmission unit 227 of the time information transmission unit 22 to when the payment process ends at the POS terminal 11 is calculated. It functions as a calculation unit that calculates the difference between the time information and the settlement end time as the settlement wait time.

That is, in the third embodiment, the POS terminal 11, the time information transmission unit 22, and the identification information Z time information collection unit 33 include the active POS terminal 11 out of the plurality of POS terminals 11. It functions as a settlement waiting time measurement unit that measures the settlement waiting time of the customer 4 in. Then, the transmission / reception data conversion unit 331 transmits the received identification number and the like to the POS terminal 11.

The store computer 10b causes the first identification information recognition unit 12 and the identification information time information collection unit 33 to recognize the identification number of the identification information Z time information storage unit 34 and stores the computer 10b. The operation of the first identification information recognition unit 12 and the identification information / time information collection unit 33 is controlled so as to transmit the information.

The store computer 10b is provided with an in-store identification number database (identification information recording unit) 20. The store computer 10b stores the identification number transmitted from the first identification information recognition unit 12 in this store. It has a function of recording in the middle identification number database 20 as needed, and a function as a counting unit that counts the number of identification numbers recorded in the in-store identification number database 20 as the number of customers in the store. . Further, the store computer 10b inputs the identification number transmitted from the POS terminal 11 (the identification number collected from the identification information / time information storage unit 34 via the identification information / time information collection unit 33). Compared with the identification number recorded in the in-store identification number database 20, the identification number transmitted from the second identification information recognition unit 13 among the identification numbers recorded in the in-store identification number database 20. It also has a function as an identification information erasing unit that erases the same identification number from the in-store identification number database 20.After the erasure of the identification number, the function as the counting unit described above is entered. The number of identification numbers recorded in the in-store identification number database 20 is counted as the number of customers in the store.

That is, in the third embodiment, the POS terminal 11, the first identification information recognition unit 12, the identification information time information collection unit 33, and the store combinator 10 b are used to identify the inside of the store 50. In addition to functioning as an in-store identification information recognition unit that recognizes the identification number of the information storage unit 14, the POS terminal 11, the first identification information recognition unit 12, the identification information time information collection unit 33, and the store computer 10b In addition, the identification information / time information storage unit 34 functions as a customer number measuring unit for measuring the number of customers in the store 50.

On the other hand, the store computer 10b transmits the time information to the identification information time information storage unit 34 by controlling the operation of the time information transmission unit 22 so that the identification information Z time information storage unit 34 The POS terminal 11 stores the time information in the identification information / time information collection unit 33 via the identification information / time information collection unit 33. The time information stored in the time information storage section 243 is collected, the settlement waiting time is calculated, and the settlement waiting time is transmitted as time information to the store computer 10b. In addition, the store computer 10b has a function of recognizing the number of POS terminals 11 that are actually operating, and the customer's settlement waiting time transmitted from a plurality of POS terminals 11 is set to a predetermined value. It has a function to calculate the average settlement waiting time at the customer's POS terminal 11 under conditions.

The store computer 10b compares the number of customers in the store 50 obtained by the function as the customer number measuring unit described above and the average settlement wait time with a predetermined condition based on the POS terminal. It is determined whether or not the number of operating POS terminals 11 needs to be increased or decreased. If it is determined that the number of operating POS terminals 11 needs to be increased or decreased, the display unit of the POS terminal 11 or the store computer 10 An instruction to that effect is displayed on the display section b, etc., and a warning sound is emitted.

In other words, the store computer 10b is configured to calculate the time information transmission unit 22, the identification information / time information collection unit 33, the identification information time information storage unit 34, and the measurement results by the store computer 10b (the number of customers and the average settlement waiting time). ), And functions as an operating number determining unit that determines the operating number of the POS terminals 11 based on.

Here, the optimal number of POS terminals, which serves as a criterion for determining the increase or decrease in the number of operating POS terminals 11, and the conditions for the store computer 10b to calculate the average settlement waiting time at the POS terminal 11 of the customer 4 are as follows: It differs depending on the size of the store and the processing capacity of the POS terminal 11, and is set and registered at each store based on experience and the like. Similarly, the conditions for determining whether it is necessary to increase or decrease the number of operating P-S terminals 11 based on the number of customers and the average settlement waiting time are also the same as the store size and the processing capacity of the POS terminals 11 The setting is registered at each store based on their experience. Furthermore, when adjusting the number of operating POS terminals 11, the judgment as to which POS terminal 11 is to be operated with priority and which POS terminal 11 is to be preferentially stopped differs depending on the store. Each store is set and registered based on experience.

According to the above-described configuration, the customer 4 entering the store 50 first goes to the Rigogo yard 53 or the cart yard 52 as shown in Fig. 36, and holds the basket 5 or the cart 6, The customer 4 goes to the shelf 51 in the store 50, and the customer 4 passes below the wireless data transmission / reception unit 127 of the first identification information recognition unit 12 on the way.

The wireless data transmission / reception unit 127 sends an identification number collection command to the identification information Z time information storage unit 34 attached to the basket 5 (cart 6) of the customer, and collects the identification number. Identification information having received the command The time information storage unit 34 transmits an identification number to the wireless data transmission / reception unit 127.

The wireless data transmission / reception unit 127 receiving the identification number transmits the received identification number to the store computer 10b, and the store computer 10b stores the received identification number in the in-store identification number database 20. At the same time, the number of identification numbers recorded in the in-store identification number database 20 is counted.

Here, if the customer 4 passes under the wireless data transmission / reception unit 127 on the way to the POS terminal 11, the identification information / time information storage unit attached to the basket 5 (cart 6) is again recalled. An identification number is transmitted from the wireless data transmission / reception unit 127 to the wireless data transmission / reception unit 127, and the identification number is transmitted from the wireless data transmission / reception unit 127 to the store computer 10b. The store computer 10b receiving the identification number records this identification number in the in-store identification number database 20. At this time, the same identification number is already stored in the in-store identification number database 20. If is recorded, the store computer 10b overwrites and records the identification number in the in-store identification number database 20.

As shown in Fig. 36, the customer 4 who has picked up the desired product from the product shelf 51 passes through the POS terminal 11 1 through the customer pre-payment waiting line 60 before the POS terminal to perform the payment process. Go to 1 1

Then, the customer 4 passes below the wireless data transmission unit 227 of the time information transmission unit 22 on the pre-payment customer waiting passage 60.

The wireless data transmission unit 2 27 transmits time information to the identification information Z time information storage unit 34 attached to the basket 5 (cart 6) of the customer 4, and receives this time information. The identification information / time information storage unit 34 stores this time information in the time information storage unit 24 3.

Here, after the customer 4 once stores the time information in the identification information / time information storage unit 34 alongside the customer waiting path 60 before the checkout by the time information transmission unit 22 and forgets to buy it. If the customer 4 comes off the waiting path 60 before returning to the shelf 51, for example, because he / she remembers the customer, the customer 4 will again line up on the waiting path 60 before the payment Information When the time information is transmitted to the time information storage unit 34 by the time information transmission unit 22, the time information is already recorded in the time information storage unit 24 3. Then, the time information transmission unit 22 overwrites the new time information in the time information storage unit 24 3. next, ? 0 3 Terminal 1 1 performs payment processing for customer 4's shopping, and POS terminal 11 sends an identification number collection command via identification information / time information collection unit 33 at the end of payment processing. , Identification information attached to the basket 5 (cart 6) of the customer 4 who made the payment, collects the identification number of the time information storage unit 34, and sends a time information collection command to send the identification information. / Time information storage unit 34 Collects time information and other information.

The identification number collection command and the time information collection command sent by the POS terminal 11 are converted from electrical signals to optical signals by the wireless data transmission / reception unit 330 of the identification information time information collection unit 33, and settlement is completed. It is transmitted to the identification information / time information storage unit 34 attached to the basket 5 (cart 6) held by the customer 4 who has made it.

The identification information time information storage unit 34 that has received the identification number collection instruction and the time information collection instruction receives the identification number and the identification number set in the identification information setting unit 144 toward the wireless data transmission / reception unit 330. The time information recorded in the time information storage unit 243 is transmitted to the identification information / time information collection unit 333.

The identification number and the time information are transmitted to the POS terminal 11 via the identification information Z time information collection unit 33, and the settlement waiting time is calculated as described above. The identification number and time information are transmitted to the store computer 10b together with the settlement information.

The store computer 10b compares the identification number transmitted from the POS terminal 11 with the identification number recorded in the in-store identification number database 20 and records it in the in-store identification number database 20. After deleting the same identification number as the identification number sent from the second identification information recognition unit 13 out of the identification numbers, the identification number recorded in the in-store identification number database 20 is deleted. The number of issues is counted as the number of customers in the store.

The store computer 10b calculates the average value of the settlement waiting time transmitted from the POS terminal 11 and the average settlement waiting time.

The store computer 10b determines whether it is necessary to increase or decrease the number of operating POS terminals 11 based on the number of customers in the store and the average settlement time, and when changing the operating number, The number of units to be increased / decreased is determined, and an instruction to that effect is displayed on the display unit of the POS terminal 11 or the display unit of the store computer 10b, or a warning sound is issued, so that the number of the POS terminal 11 is increased. An instruction to increase or decrease the number of operating units is issued.

As described above, according to the store operation management device as the third embodiment of the present invention, the same operation and effects as those of the first and second embodiments described above can be obtained, and the operation of the POS terminal 11 Always monitor the number of customers in the 50 店舗 store per unit, and? 〇3 Since the settlement waiting time of customer 4 at terminal 11 can be constantly monitored, the settlement waiting time of customer 4 at POS terminal 11 can be maintained more reliably than the prescribed time, and customer satisfaction Can be improved.

(e) Description of the modified example of the present invention

FIGS. 37 (a) and 37 (b) show modifications of the mounting position of the identification information holding unit 14 (time information storage unit 24, identification information time information storage unit 34). In the modification shown in FIGS. 37 (a) and 37 (b), the identification information holding unit 14 (time information storage unit 24, identification information time information storage unit 34) The transmitter / receiver 145 (245, 345) is attached with the lower side facing down.

Fig. 40 shows the case where the identification information holding unit 14 (time information storage unit 24, identification information / time information storage unit 34) is attached to the lower part of the basket 5. Fig. 41 is a side view schematically showing the configuration of this device in Fig. 41. Fig. 41 shows the case where the identification information holding unit 14 (time information storage unit 24, identification information / time information storage unit 34) is attached to the lower part of the cart 6. FIG. 40 is a side view schematically showing the configuration of the present apparatus. As shown in FIGS. 40 and 41, the first identification information recognition unit 12 (time information transmission unit 22) places the wireless data in a predetermined location. The transceiver unit 127 (wireless data transmission unit 227) is buried on the floor of the store 50 with the upward direction. As a result, the first identification information recognition unit 12 (time information transmission unit 22) mounts the identification information holding unit 14 (time information storage unit 24, identification information time information storage unit 34) in the store 50. It is located below the position.

Further, as shown in FIG. 39 (a plan view schematically showing a modification of FIG. 11) and FIG. 40, the second identification information recognition unit 13 (time information collection unit 23: time information recognition unit, identification information The time information collection unit 33: The wireless data transmission / reception unit 130 (230, 330) of the second identification information recognition unit and time information recognition unit) is connected to the scanner 11 and the POS on the top of the checkout lane 113. It is buried in a position between the terminal operator's standing position. Thus, the second identification information recognizing unit 13 (time information collection unit 23, identification information / time information collection unit 33), the identification information holding unit 14 near the POS terminal 11 and attached to the car 5 (Time information storage unit 24, identification information / time information storage unit 34) is disposed below the mounting position.

FIGS. 38 (a) and 38 (b) show modifications of the mounting position of the identification information holding unit 14 (time information storage unit 24, identification information / time information storage unit 34). In the modification shown in FIGS. 38 (a) and 38 (b), the identification information holding unit 14 (time information Storage unit 24, Identification information time information storage unit 34) At the bottom of the cart 6, the wireless data transmitter / receiver 145 (245, 345) is attached with the lower side facing down.

Further, as shown in FIGS. 39 and 41, the wireless data transmission / reception units 130 (230, 330) of the second identification information recognition unit 13 (time information collection unit 23, identification information Z time information collection unit 33) are connected. The POS terminal 11 is buried on the floor of the customer waiting passage 60 before settlement. Thus, the second identification information recognition unit 13 (time information collection unit 23, identification information Z time information collection unit 33), the identification information holding unit 1 near the POS terminal 11 and attached to the cart 6 4 (Time information storage unit 24, identification information Z time information storage unit 34).

With the above configuration, as shown in Fig. 40 and Fig. 41, the basket 5 (cart 6) with the identification information holding unit 14 (time information storage unit 24, identification information time information storage unit 34) attached at the bottom is held. When the customer 4 enters the store 50, the wireless data transmission / reception unit 1 27 (wireless data transmission unit 1 27) of the first identification information recognition unit 1 2 (time information transmission unit 22) attached to the floor at a predetermined position in the store 50 Transmission and reception of control commands and identification numbers (time information) between the data transmission unit 227) and the first identification information recognition unit 12 (time information transmission unit 22) attached to the basket 5 (cart 6) Is performed.

At this time, the wireless data transmission / reception unit 1 27 (wireless data transmission unit 227) of the first identification information recognition unit 12 (time information transmission unit 22) and the first identification information recognition unit 12 (time information transmission unit 22) ) Is shorter than that of the store operation management apparatus of the first to third embodiments, so that interference or the like is less likely to occur when transmitting and receiving signals such as infrared rays, and control commands and identification numbers are used. Signal (time information) can be reliably transmitted and received, and reliability can be improved.

In addition, during the checkout process of the customer 4, when the basket 5 is placed on the checkout lane 113 and the barcode attached to the product is read by the scanner 112, the identification information holding unit 14 (time The information storage unit 24 and the identification information / time information storage unit 34) are connected to the wireless data transmission / reception unit 130 (230, 230) of the second identification information recognition unit 13 (time information collection unit 23, identification information time information collection unit 33). 330) Place on top.

In addition, during the checkout process of customer 4, the cart 6 was placed in the customer waiting passage 60 before checkout lane 113 before the checkout lane 113, and the barcode attached to the product was read by the scanner 112. Later, the identification information holding unit 14 (time information storage unit 24, identification information / time information storage unit 34) attached to the bottom of the cart 6 second identification information recognition unit 13 (time information collection unit 23) , Identification information Time information collection unit 33).

Therefore, in response to a command from the POS terminal 11, the wireless data transmission / reception section 130 (230, 330) communicates with the identification information holding unit 14 (time information storage unit 24, identification information / time information storage unit 34). When transmitting and receiving control commands, identification information (time information), etc. between devices, it is possible to reliably transmit and receive control commands, identification numbers (time information), etc., because interference is unlikely to occur when transmitting and receiving signals such as infrared rays. And reliability can be improved. In the modification described above, the second identification information recognition unit 13 (time information collection unit 23, identification information // time information collection unit 33) is connected to the upper surface of the checkout lane 1 It is buried in the floor of the waiting passage 60 for the previous customer, but is not limited to this. For example, in Fig. 42, the identification information holding unit 14 (time information storage unit 24, identification information time information storage unit 34) is attached to the lower part of the basket, and the second identification information recognition unit 12 (time information collection unit 23 , Identification information Z time information collection unit 33) is attached to the bottom of the POS terminal 11 in a side view schematically showing the configuration of this device. Fig. 43 shows the identification information holding unit 14 ( Attach the time information storage unit 24, identification information Z time information storage unit 34), and connect the second identification information recognition unit 12 (time information collection unit 23, identification information time information collection unit 3 3) to the POS terminal 1. FIG. 2 is a side view schematically showing the configuration of the present device when attached below 1.

As shown in FIGS. 42 and 43, the second identification information recognition unit 12 (time information collection unit 23, identification information time information collection unit 33) may be attached below the POS terminal 11. Thus, the identification information holding unit 14 (time information storage unit 24, identification information time information storage unit 34) attached to the basket 5 (cart 6) and the second identification information recognition unit 12 (time information collection unit) 23, Identification information Z The time information collection unit 33) can reliably transmit and receive control commands and identification information (time information).

(f) Other

It should be noted that the present invention is not limited to the above-described embodiment, and can be implemented with various modifications without departing from the spirit of the present invention.

For example, in the above-described first embodiment, the identification information holding unit 14 is not limited to the force configured with the battery 144, but includes an inductive coil or the like instead of the battery and moves in a magnetic field. In this case, a non-contact type may be used, in which an induced electromotive force is generated to supply power to the CPU 142 and the like. Also, the identification information holding unit 14 has a serial interface 14 1, but is not limited thereto, and may be configured with a parallel interface.

In addition, an identification number (power number / cart number) is set in the identification information setting unit 144 of the identification information holding unit 14 (identification information Z time information storage unit 34), but is not limited thereto. Instead, an identification code or name may be set.

In each of the above embodiments, the identification information holding unit 14 and the first identification information recognition unit 12 and the second identification information recognition unit 13 and the time information storage unit 24 and the time information transmission unit 2 2 and the time information collection unit 23, and the identification information time information storage unit 34 and the first identification information recognition unit 12, the time information transmission unit 22 and the identification information / time information collection unit 33, control commands, identification information, time information, etc. are transmitted and received by infrared rays, respectively. However, the present invention is not limited to this. For example, wireless means such as radio waves may be used.

Further, the identification information setting unit 144 of the identification information holding unit 14 (identification information / time information storage unit 34) is constituted by a rotary switch, but is not limited thereto, and is not limited to a dip switch or a dip switch. It may be constituted by a memory or the like for storing time information.

In the second and third embodiments described above, the time information storage unit 243 is formed in the time information storage unit 24 and the identification information / time information storage unit 34, respectively. Although the time information is recorded in the time information storage section 243, the present invention is not limited to this. For example, a time information storage section is formed in the store computers 10a and 10b, Time information may be recorded in these store computers 10a and 10b.

Even when various modifications as described above are performed, the same as in the above-described embodiment The function and effect of can be obtained.

In the third embodiment described above, the store computer 10b uses the identification information and time information transmitted from the POS terminal 11 (identification information time information collection unit 33) to determine the optimal P〇S The number of POS terminals 11 is adjusted by calculating the number of terminals, but this is not a limitation.

For example, the number of customers in the store 50 calculated by the identification information time information storage unit 34, the first identification information recognition unit 12, the identification information time information collection unit 33, and the store computer 10b is predetermined. Only when the value exceeds the value, the POS terminal 11, the identification information Z time information storage unit 34, the time information transmission unit 22, the identification information time unit 3 33, and the store computer 10 Calculate the average settlement wait time of the customer 4 at the POS terminal 11 based on b and calculate the average settlement wait time.When the average settlement wait time exceeds a predetermined value, adjust the number of operating POS terminals 11 By doing so, the load on the store computer 10b can be reduced.

Furthermore, in the third embodiment, the identification information time information collection unit having both functions of the second identification information recognition unit 13 in the first embodiment and the time information collection unit 23 in the second embodiment. However, the present invention is not limited to this.The POS terminal 11 may be provided with a first identification information recognition unit 12 and a time information collection unit 23, respectively. Also, the same operation and effect as in the third embodiment can be obtained.

In each of the above embodiments shown in FIGS. 4, 20 and 33, the first identification information recognition unit 12 (time information transmission unit 22) and the second identification information recognition unit 13 ( Time information collection unit 2 3, Identification information Z Time information collection unit 3 3) means that the store computer 10 (10a, 10b) is connected to the store computer 10 (10a, 10b) by the same communication line, but is not limited thereto, and may be connected by separate communication lines. Various modifications can be made without departing from the spirit of the invention.

In the above embodiment, the basket 5 and the cart 6 have the identification information holding unit 14 (the time information storage unit 24, the identification information time unit 3).

4) is attached to ascertain the congestion situation inside the store 50, but this is not a limitation.For example, at the entrance of the store 50, the identification information holding unit 14 (time information storage The unit 24, the identification information and the time information storage unit 34) or a unit having the same function as those described above may be delivered to the customer 4, and may be variously modified without departing from the spirit of the present invention. can do.

Further, in the second embodiment, the identification information holding unit 14 is attached to the basket 5 or the cart 6, and the first identification information recognition unit 12 and the second identification information recognition unit 13 and the store computer 10 are used. The number of customers in the store is counted to understand the congestion status in the store 50, but this is not a limitation.For example, entering the store 50 near the entrance of the store 50 In addition to providing a means for counting the number of customers 4 that open the store, a means for counting the number of customers 4 that open from the store 50 near the exit of the store 50 is provided. The number of customers within 0 may be grasped, and various modifications can be made without departing from the spirit of the present invention. Industrial applicability

As described above, according to the present invention, the number-of-customers measuring unit that measures the number of customers in the store, and the number-of-operations determining unit that determines the number of operating settlement terminals based on the measurement result by the number-of-customers measuring unit And the number of customers in the store The payment terminal according to the above can be operated. As a result, the customer's waiting time at the checkout terminal can be reduced, customer satisfaction can be improved, and unnecessary payment terminals are not operated, thereby reducing labor costs and other costs. Can make the operation of the store more efficient. Therefore, the present invention can efficiently operate a store even when a plurality of checkout terminals for collecting / transmitting transaction information are used, and its usefulness is considered to be extremely high.

Claims

The scope of the claims

1. A store operation management device for managing the operation status of a plurality of settlement terminals (1 1) in a store (50) having a plurality of settlement terminals (1 1), wherein the store (50) A customer counting unit (1, 10, 0, 10b, 12, 13, 14) that measures the number of customers in the

The operating number determining unit (2, 1) that determines the operating number of the settlement terminals (11) based on the measurement results by the customer number measuring unit (1, 10, 10b, 12, 13, 14) 0, 10a, 10b), a store operation management device.

2. A store operation management device for managing the operation status of the plurality of payment terminals (1 1) in a store (50) having a plurality of payment terminals (1 1), wherein the plurality of payment terminals Of (1 1), the settlement waiting time measuring unit (3, 10a, 10b, 24) that measures the settlement waiting time of the customer (4) at the operating settlement terminal (1 1);

The operating number determining unit (2,10,10a) that determines the operating number of the settlement terminals (11) based on the measurement results by the settlement waiting time measuring unit (3,10a, 10b, 24) , 10 b), a store operation management device.

3. A store operation management device for managing the operation status of the plurality of settlement terminals (1 1) at a store (50) having a plurality of settlement terminals (1 1), Number of customers measuring unit (1,10,10b, 12,13,14) to measure the number of customers

Of the plurality of payment terminals (1 1), the operating payment terminal (1 1) A settlement waiting time measuring unit (3, 10a, 10b, 24) that measures the settlement waiting time of the customer (4),

Based on the measurement results by the customer number measuring unit (1, 10, 10b, 12, 13, 14) and the settlement waiting time measuring unit (3, 10a, 10b, 24). Store operation management equipment, characterized in that it comprises an operating number determination unit (2, 10a, 10a, 10b) for determining the number of operating payment terminals (11).

4. Number of customers (1,10,10b, 12,13,14)

An identification information holding unit (1 4) that holds unique identification information and moves with the movement of the customer (4);

The in-store identification information recognition unit (10, 10b, 12, 13, 13) that recognizes the identification information of the identification information holding unit (14) present in the store (50).

20) and

A counting unit (10, 10b) for counting the number of the identification information recognized by the in-store identification information recognition unit (10, 10b, 12, 13, 20) as the number of customers; The store operation management device according to claim 1 or 3, wherein the store operation management device is configured to have:

5. In-store identification information recognition unit (10, 10b, 12, 13, 20) Power Recognizes the identification information of the identification information holding unit (14) entering the store (50). A first identification information recognition unit (1 2);

An identification information recording unit (20) for sequentially recording the identification information recognized by the first identification information recognition unit (12);

A second identification information recognizing unit (13) for recognizing the identification information of the identification information holding unit (14) during the settlement process; An identification information erasing section (10, 10b) for erasing the identification information recognized by the second identification information recognizing section (13) from the identification information recording section (20);

4. The method according to claim 4, wherein the counting unit (10, 10b) counts the number of the identification information recorded in the identification information recording unit (20) as the number of customers in the store. Store operation management device described in the section.

6. The store operation management device according to claim 4, wherein the identification information holding unit (14) is attached to a shopping cart (6).

7. Attach the identification information holding unit (14) to the upper part of the shopping cart (6), and place the first identification information recognition unit (12) above the mounting position of the identification information holding unit (14). The second identification information recognizing section (13) is attached to an upper part of the settlement terminal (11) above an attachment position of the identification information holding unit (14). The store operation management device according to paragraph 6.

8. Attach the identification information holding unit (14) to the bottom of the shopping cart (6), and place the first identification information recognition unit (12) below the mounting position of the identification information holding unit (14). And the second identification information recognition section.

(13) in the vicinity of the settlement terminal (11) and the identification information holding unit

The store operation management device according to claim 6, wherein the store operation management device is disposed below a mounting position of (1).

9. Attach the identification information holding unit (14) to the shopping cart (5) The store operation management device according to claim 4 or 5, wherein:

10. Attach the identification information holding unit (14) to the upper part of the shopping basket (5), and place the first identification information recognition unit (12) above the mounting position of the identification information holding unit (14). And the second identification information recognition section.

10. The store operation management device according to claim 9, wherein (13) is mounted on the settlement terminal (11) above the mounting position of the identification information holding unit (14).

1 1. Attach the identification information holding unit (14) to the bottom of the shopping basket (5), and attach the first identification information recognition unit (12) to the identification information holding unit (14) in the store (50). ), And the second identification information recognizing section (13) is located near the settlement terminal (11) and below the mounting position of the identification information holding unit (14). 10. The store operation management device according to claim 9, wherein the store operation management device is disposed below.

1 2. Settlement waiting time measurement unit (3, 10a, 10b, 24)

A time information storage unit (24), which holds time information in a rewritable manner and moves as the customer (4) moves;

The time information is transmitted to the time information storage unit (24), which is disposed at a predetermined position near the checkout customer waiting passage (60) upstream of the customer position at the time of checkout at the checkout terminal (11). A time information transmitting unit (22), and a time information recognizing unit (24) which is disposed near the customer position at the checkout terminal (11) and recognizes the time information in the time information storage unit (24). 23) A calculation unit (23) for calculating the difference between the time information recognized by the time information storage unit (24) and the current time as the settlement waiting time. The store operation management device according to claim 2 or 3.

13. The store operation management device according to claim 12, wherein the time information storage unit (24) is attached to a shopping cart (6).

14. Attach the time information storage unit (24) to the upper part of the shopping cart (6), place the time information transmission unit (22) above the position where the time information storage unit (24) is attached, The store operation according to claim 13, wherein said time information recognition unit (23) is attached to an upper portion of said settlement terminal (11) above said time information storage unit (24). Management device.

1 5. Attach the time information storage unit (24) to the bottom of the shopping cart (6), and place the time information transmitting unit (22) at a position higher than the position of the time information storage unit (24) at the predetermined position. 14. The store according to claim 13, wherein the store is disposed below and the time information recognition unit (23) is disposed below a mounting position of the time information storage unit (24). Pavement operation management device.

16. The store operation management device according to claim 12, wherein said time information storage unit (24) is attached to a shopping basket (5).

17. Place the time information storage unit (24) on the top of the shopping cart (5). Attachment, the time information transmitting unit (22) is disposed above the mounting position of the time information storage unit (24), and the time information recognition unit (23) is located at a position higher than the time information storage unit (24). The store operation management device according to claim 16, characterized in that the store operation management device is attached to an upper portion of the upper payment terminal (11).

1 8. Attach the time information storage unit (24) to the bottom of the shopping basket (5), and attach the time information transmission unit (22) from the position where the time information storage unit (24) is installed at the predetermined position. The time information recognizing unit (23) is arranged below the mounting position of the time information storage unit (24) in the settlement terminal (11). Store operation management device according to paragraph 16.

1 9. A store operation management method for managing the operation status of a plurality of checkout terminals (1 1) in a store (50) having a plurality of checkout terminals (1 1). Measure the number of customers

A store operation management method characterized by determining the number of operating payment terminals (11) based on the measurement results.

20. A store operation management method for managing the operation state of a plurality of checkout terminals (1 1) in a store (50) having a plurality of checkout terminals (1 1), the method comprising: In 1), the customer (4) at the active payment terminal (1 1) measures the payment waiting time of the customer (4),

2 1. A store operation management method for managing the operation status of a plurality of checkout terminals (1 1) in a store (50) having a plurality of checkout terminals (1 1), Of the customers (4) at the operating payment terminal (1 1) out of the plurality of payment terminals (1 1),