JP2014154036A - Information processor and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To properly adjust the number of operating commodity sales data processing devices.SOLUTION: An information processor includes: shop visitor number storage means for storing the number of shop visitors which is the number of customers visiting a shop during a specific period; transaction number storage means for storing the number of transactions during the specific period performed by each commodity sales data processing device registering commodity information and performing transactions for customers; calculation means for calculating the number of shop visitors whose payment has not been settled yet based on a difference between the number of shop visitors stored by the shop visitor number storage means and the number of transactions stored by the transaction number storage means; and reporting means for reporting information on the number of commodity sales data processing devices to be operated on the basis of the difference calculated by the calculation means.

Description

  Embodiments described herein relate generally to an information processing apparatus and a program.

  When purchasing a product at a store such as a supermarket, a POS (Point of Sales) terminal, a register, etc. execute a product registration process and a settlement process. However, if the store is crowded with customers, there may be a queue of customers waiting for payment in front of the POS terminal. The store clerk and the like monitor the degree of congestion in the store so that there is no waiting queue, and increase the number of operating POS terminals when the store seems to be crowded.

  However, it is difficult to determine the appropriate number of POS terminals to be operated from the number of customers in the store.

  The information processing apparatus according to the embodiment includes a store number storage means for storing the number of customers who have entered a store within a predetermined period, and a product for registering product information and executing a transaction with the customer. Transaction number storage means for storing the number of transactions in the predetermined period that were traded in the sales data processing device, the number of visits stored by the store entry number storage means, and the number of transactions stored by the transaction number storage means Calculation means for calculating the number of unsettled people based on the difference between the information and the notification means for notifying information on the number of the product sales data processing devices to be operated based on the difference calculated by the calculation means. .

  The program according to the embodiment stores in a computer a store entry number storage means for storing the number of customers who have entered a store within a predetermined period, and stores merchandise information to execute transactions with customers. Transaction number storage means for storing the number of transactions in the predetermined period that have been traded in the merchandise sales data processing device, and the number of visits stored by the store number storage means and the transaction stored by the transaction number storage means Calculating means for calculating the number of unsettled persons based on the difference with the number, and notifying means for notifying information on the number of the commodity sales data processing devices to be operated based on the difference calculated by the calculating means; make it happen.

FIG. 1 is a schematic diagram illustrating a store in which the information processing apparatus according to the present embodiment is implemented. FIG. 2 is a block diagram illustrating a system including the information processing apparatus. FIG. 3 is a block diagram illustrating a hardware configuration of the information processing apparatus. FIG. 4 is a diagram illustrating a memory map of the information processing apparatus. FIG. 5 is a diagram illustrating a memory map of the information processing apparatus. FIG. 6 is a functional block diagram illustrating a functional configuration of the information processing apparatus. FIG. 7 is a flowchart illustrating a control process of the information processing apparatus.

  Hereinafter, an information processing apparatus and a program according to the present embodiment will be described in detail with reference to the accompanying drawings. Note that this description does not limit the invention according to the present embodiment.

  FIG. 1 is a schematic diagram illustrating a store in which the information processing apparatus according to the present embodiment is implemented. In FIG. 1, the information processing apparatus is, for example, an SC (store computer) 1. The store 21 has an entrance 18 for entering the store, an exit 19 exiting from the store, an unsettled area 11, a settled area 12, a bagging area 13, and a backyard 20.

  In the unsettled area 11, a plurality of product display shelves 14 are arranged, and each product display shelf 14 displays a large number of products purchased by customers.

  In the checkout area 12, a plurality of POS terminals 2 are installed, and these POS terminals 2 perform a checkout process for products placed in a cart or cart for purchase by a customer. The customer checkout process at the POS terminal 2 is called a transaction. A service counter 17 is installed in the settlement area 12. The service counter 17 is provided with the POS terminal 2. The POS terminal 2 of the service counter 17 mainly performs gift certificate sales processing and once-purchased merchandise return processing.

  A plurality of soccer tables 15 are installed in the bagging area 13, and the customer performs bagging of the products that have been settled on the soccer table 15. The bagging area 13 is also provided with a service area 16 for providing ice and dry ice.

  In the backyard 20, SC1 is installed. The SC 1 is connected to each POS terminal 2 via a LAN (Local Area Network) line 5 (see FIG. 2), and collects and manages registration data associated with each POS terminal 2 product registration process and settlement data associated with the settlement process. ing.

  A store entrance sensor 3 is installed near the ceiling of the entrance 18. The store entry sensor 3 is constituted by a camera, for example. The camera takes a picture of a person entering the store, detects a person passing through the entrance 18 in the direction of the arrow, and if detected, transmits a store entry signal to the SC 1 via the LAN line 5. The store entrance sensor 3 transmits a store entrance signal to the SC 1 every time a person is detected. A store opening sensor 4 is installed near the ceiling of the exit 19. The store opening sensor 4 is composed of, for example, a camera. The person who has opened the store takes a picture, detects a person passing through the exit 19 in the direction of the arrow, and if detected, transmits a store opening signal to the SC 1 via the LAN line 5. The store opening sensor 4 transmits a store opening signal to the SC 1 every time a person is detected.

  A customer who makes a purchase at the store 21 enters the store in the direction of the arrow from the entrance 18, and in the unsettled area 11, puts the product to be purchased into a basket or cart. Next, the customer receives a transaction at the POS terminal 2 in the settlement area 12 and exchanges money or the like. When purchasing a gift certificate or returning a product, the service counter 17 performs a settlement process. Next, in the bagging area 13, the customer performs bagging of the product for which payment has been completed. If necessary, in the service area 16, the customer is provided with ice or dry ice. The customer who has finished bagging exits from the exit 19 in the direction of the arrow.

  FIG. 2 is a block diagram showing a system in the store 21 including SC1. In FIG. 2, SC 1 is connected to a plurality of POS terminals 2 via a LAN line 5. The SC 1 is connected to the store entrance sensor 3 and the store exit sensor 4 via the LAN line 5.

  FIG. 3 is a block diagram showing a hardware configuration of SC1, which is the information processing apparatus according to the present embodiment. In FIG. 3, the SC terminal 1 includes a CPU (Central Processing Unit) 31 that is a control subject, a ROM (Read Only Memory) 32 that stores various programs, a RAM (Random Access Memory) 33 that functions as a work area of the CPU 31, and various types. A memory unit 34 configured with an HDD or the like for storing the program is provided. The CPU 31, ROM 32, RAM 33, and memory unit 34 are connected to each other via a data bus 35.

  The CPU 31, ROM 32, RAM 33, and memory unit 34 constitute the control unit 100. The control unit 100 executes a control process, which will be described later, by the CPU 31 operating according to a program stored in the ROM 32 or the memory unit 34 and expanded in the RAM 33. The RAM 33 includes a store entrance counter 46, a store exit counter 47, and a POS passage counter 48 which will be described later.

  Further, the data bus 35 connects the display unit 42 and the operation unit 43 via the controller 41. Further, the data bus 35 is connected to the LAN line 5 via a LAN I / F (Interface) 44.

  FIG. 4 is a diagram showing a memory map of the RAM 33. In FIG. 4, there is a day area 61 indicating Monday to Sunday, and for each day of the week, there are a time zone area 62, a number of visitors area 63, a number of shop openings area 64, a POS passage number area 65, a staying number area 66, An unsettled number of people area 67, a bagging person number area 68, and an operating POS terminal number area 69 are provided.

  The time zone area 62 stores a plurality of divided time zones. In this embodiment, 10 o'clock to 22 o'clock is divided into four time zones. The number of visitors area 63 stores the number of visitors to the store 21 for each time period. The number of shoppers is counted by a shop entry signal transmitted to the SC 1 every time the shop sensor 3 detects a person.

  The store opening number area 64 stores the number of store openings from the store 21 for each time zone. The number of store openings is counted by a store opening signal transmitted to the SC 1 every time the store opening sensor 4 detects a person.

  The POS passage number area 65 stores the number of payments executed by the POS terminal 2, that is, the number of transactions. In the present embodiment, the number of transactions is provided in the operation unit 43 of the POS terminal 2 as an example, and the number of operations of various lock keys (not shown) indicating the end of the transaction and the operation unit 43 of the POS terminal 2 The total number of operations of a return key (not shown) that is provided and indicates the end of the return process executed by the service counter 17 is used. As the closing keys, there are individual closing keys for cash, credit, electronic money, gift certificates, and the like, and the total number of operations of these closing keys is counted as the number of operations of the closing keys. In addition, the number of journals issued may be used as the number of transactions. Each POS terminal 2 transmits a transaction end signal to SC1 via the LAN line 5 every time the transaction ends.

  The staying people area 66 stores the number of people staying in the store 21 (that is, the number of customers in the store). The number of staying persons is obtained by subtracting the number stored in the store opening number area 64 from the number stored in the store opening number area 63. The unsettled number of people area 67 stores the number of unsettled people who have entered the store 21 and have not settled (that is, the number of people who have not finished trading). The number of unsettled people is the number of people in the unsettled area 11. The number of unsettled numbers is obtained by subtracting the number stored in the POS passing number area 65 from the number stored in the number-of-stores area 63.

  In the bagging person number area 68, the payment is finished, but the person who is still in the store due to the bagging work of the product or the provision of ice or dry ice etc. (that is, the person in the bagging area 13) Remember the number of people. The operating POS terminal number area 69 stores the number of POS terminals 2 that are currently operating except for the POS terminal 2 of the service counter 17.

  Conventionally, the number of POS terminals 2 to be operated is determined based on the number of people staying. However, since the number of staying persons includes those who have finished the checkout and remain in the bagging area 13, accurate determination could not be made. In the present embodiment, the number of POS terminals 2 to be operated is determined using the number of unsettled persons who will be settled.

  FIG. 5 is a diagram showing a memory map of the memory unit 34, and has an unsettled number of people area 71 and a proper operation POS terminal number area 72. The unsettled number of people area 71 stores the number of unsettled number of people. The proper operating POS terminal number area 72 stores the number of operating POS terminals 2 that are appropriate for the number of unsettled numbers of people stored in the unsettled number of people area 71. The proper number of operating POS terminals 2 in this embodiment is 1 when the number of unsettled numbers is 0 to 50, 3 when 50 to 100, and 100 to 150. Sometimes 5 units, 150 units to 200 units, 7 units, 200 units or more 10 units.

  FIG. 6 is a functional block diagram showing the functional configuration of SC1. SC1 operates according to various programs stored in the ROM 32 and the memory unit 34 by the control unit 100, so that the store number storage unit 101, the transaction number storage unit 102, the calculation unit 103, the notification unit 104, and the current operating number storage unit 105, the operating number storage means 106 is realized.

  The store entrance number storage means 101 has a function of storing the number of store entrances received from the store entrance sensor 3 within a predetermined period. More specifically, it has a function of storing the number of store entrance signals received from the store entrance sensor 3 within a predetermined period.

  The transaction count storage means 102 has a function of storing the number of transactions within a predetermined period of transactions performed at the POS terminal 2 that registers product information and executes transactions with customers.

  The calculation means 103 has a function of calculating the number of unsettled persons based on the difference between the number of stores stored by the store number storage means 101 and the number of transactions stored by the transaction count storage means 102.

  The notifying unit 104 has a function of notifying information on the number of POS terminals 2 to be operated based on the difference calculated by the calculating unit 103.

  The currently operating number storage unit 105 has a function of storing the number of POS terminals 2 currently operating.

  The number-of-operating-unit storage means 106 has a function of storing in advance the number of POS terminals 2 to be operated in correspondence with the number of unsettled people.

  FIG. 7 is a flowchart showing the control process of SC1. In FIG. 7, the control unit 100 of the SC 1 determines whether or not a store entry signal output from the store entrance sensor 3 is received via the LAN line 5 when the store entrance sensor 3 detects a person (step). SP11). When it is determined that the store entry signal has been received (Yes in step SP11), the control unit 100 increments the value of the store entrance counter 46 by 1 (step SP12). Each time a store entry signal is received, the value of the store entrance counter 46 is incremented by one.

  If it is determined that the store entry signal has not been received (No at step SP11), the control unit 100 then displays the store opening signal output from the store opening sensor 4 when the store opening sensor 4 detects a person as the LAN line 5. It is determined whether or not it has been received via (step SP21). When determining that the store opening signal has been received (Yes in step SP21), the control unit 100 increments the value of the store opening counter 47 by 1 (step SP22). Each time a store opening signal is received, the value of the store opening counter 47 is incremented by one.

  If it is determined that the store opening signal has not been received (No in step SP21), the control unit 100 next determines whether a transaction end signal has been received from the POS terminal 2 (step SP31). If it is determined that it has been received (Yes in step SP31), the control unit 100 increments the value of the POS passage number counter 48 by one. Each time a transaction end signal is received, the value of the POS passage number counter 48 is incremented by one.

  When it is determined that the transaction end signal has not been received (No in step SP31), the control unit 100 determines whether it is a predetermined time (step SP41). The predetermined time is the end time of each time zone stored in the time zone area 62, and in this embodiment, 30 minutes per hour from 10:00 to 22:00 is the predetermined time.

  If it is determined that it is not the predetermined time (No in step SP41), the control unit 100 ends the process as it is. When it is determined that it is the predetermined time (Yes in step SP41), the control unit 100 (stored number storage means 101) sets the value of the store number counter 46 at the time at the same time in the store number area 63 to be the same. Store corresponding to the time zone area (step SP42). Further, the control unit 100 stores the value of the store opening counter 47 at that time corresponding to the same time zone area of the store opening number area 64 (step SP42). Further, the control unit 100 (transaction count storage means 102) stores the value of the POS passage number counter 48 at that time corresponding to the same time zone area of the POS passage number area 65 (step SP42). Then, the value of the store entrance counter 46, the store exit counter 47, and the value of the POS passage counter 48 are cleared (step SP43).

  Next, the control unit 100 calculates the staying number of people (step SP44). The number of staying persons is calculated by subtracting the number of the store opening area 64 from the number of the store opening area 63. The control unit 100 stores the calculated staying number corresponding to the same time zone area of the staying number area 66 (step SP45). Next, the control unit 100 calculates the number of unsettled people (step SP46). The number of unsettled persons is calculated by subtracting the number of POS passing person area 65 from the number of shoppers area 63. The control unit 100 stores the calculated number of unsettled people corresponding to the same time zone area of the unsettled number of people area 67 (step SP47). Next, the control unit 100 calculates the number of bags (step SP48). The number of bags is calculated by subtracting the number stored in the unsettled number of people area 67 from the number stored in the staying number of people area 66. The control unit 100 stores the calculated number of bagging persons corresponding to the same time zone area of the bagging person number area 68 (step SP49).

  Next, the control unit 100 determines whether or not the number of operating POS terminals 2 is an appropriate number (step SP50). This determination is based on the number of unsettled people stored in the unsettled number of people area 67 (number of people in the unsettled number of areas 11). The number of proper operating POS terminals corresponding to the number of the operating POS terminals is read from the appropriate operating POS terminal number area 72. This number is compared with the number of currently operating POS terminals 2 stored in the operating POS terminal number area 69 for determination. As a result of the comparison, if the numbers match, it is determined that the number is appropriate. If they do not match, it is determined that the number is not appropriate.

  When the control unit 100 determines that the number of operating POS terminals 2 is an appropriate number (Yes in step SP50), the control unit 100 ends the process as it is. When it is determined that the number is not appropriate (No in step SP50), the control unit 100 (notifying unit 104) displays the number of unsettled persons stored in the unsettled number of people area 71 on the display unit 42 (step SP51). . In addition, the control unit 100 (notification unit 104) displays the number of POS terminals 2 corresponding to the difference and a message of increase / decrease of the POS terminals 2 on the display unit 42 (step SP52). The control unit 100 (notification unit 104) may display the number of POS terminals 2 to be operated on the display unit 42 including the POS terminal 2 that is currently operating.

  When calculating the number of unsettled persons, it is desirable to multiply a value obtained by subtracting the value in the POS passing number area 65 from the value in the number of shoppers area 63 by a certain coefficient. This is because not all people in the unsettled area 11 perform settlement at the POS terminal 2, for example, there are people who open a store without purchasing products in the unsettled area 11. Therefore, the number of unsettled people is calculated as accurately as possible by multiplying the coefficients. The coefficient is determined based on statistical data indicating how many people open a store without paying out.

  As described above, in the present embodiment, the number of POS terminals 2 to be operated is calculated based on the number of unsettled people in the unsettled area 11 and displayed on the display unit 42. The number of operating units can be calculated more accurately than the number of units.

  In the present embodiment, the number of POS terminals 2 to be operated can be known.

  In the present embodiment, the exact number of POS terminals 2 to be operated can be known by multiplying the calculated number of unsettled persons by a coefficient.

  This embodiment is presented as an example, and is not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the spirit of the invention. This embodiment and its modifications are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

  For example, in the present embodiment, SC1 is the information processing apparatus, but the POS terminal 2 may have the function of the information processing apparatus.

  In the present embodiment, the number of unsettled persons or the number of unsettled persons multiplied by a coefficient may be reported by the notifying means.

  In addition, the store entrance sensor 3 and the store exit sensor according to the present embodiment detect people with a camera and count the number of visitors and exhibitors. However, an optical sensor, an infrared sensor, or the like may be used. .

  A program executed by the information processing apparatus of the present embodiment is a file in an installable format or an executable format, and is a computer such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD (Digital Versatile Disk). Recorded on a readable recording medium.

  The program executed by the information processing apparatus according to the present embodiment may be configured to be stored by being stored on a computer connected to a network such as the Internet and downloaded via the network. Further, the program executed by the information processing apparatus according to the present embodiment may be configured to be provided or distributed via a network such as the Internet.

  Further, the program executed by the information processing apparatus according to the present embodiment may be provided by being incorporated in advance in a ROM or the like.

DESCRIPTION OF SYMBOLS 100 Control part 101 Store number of persons storage means 102 Transaction frequency storage means 103 Calculation means 104 Notification means 105 Current operation number storage means 106 Operation number storage means

JP 2012-053763 A

Claims (6)

Store number storage means for storing the number of customers who have entered the store within a predetermined period,
Transaction number storage means for storing the number of transactions in the predetermined period of time that are traded in a merchandise sales data processing device that registers merchandise information and executes transactions with customers;
A calculating means for calculating an unsettled number of persons based on a difference between the number of entering stores stored by the store-entry-number storing means and the number of transactions stored by the number-of-transactions storing means;
Informing means for informing information on the number of the commodity sales data processing devices to be operated based on the difference calculated by the calculating means;
An information processing apparatus comprising: The information processing apparatus according to claim 1, wherein the information notified by the notification unit is information related to a number of the commodity sales data processing apparatuses to be operated. Current operation number storage means for storing the number of the product sales data processing devices currently operating;
In correspondence with the unsettled number of people, an operating unit storage means for storing in advance the number of the commodity sales data processing devices to be operated;
Further comprising
The information on the number of the product sales data processing devices to be operated is the number of the product sales data processing devices to be operated stored in the operating number storage means corresponding to the unsettled number of people calculated by the calculation means. And information based on the difference between the number of the product sales data processing devices currently operating stored by the currently operating number storage means,
The information processing apparatus according to claim 2. The unsettled number of people calculated by the calculating means is a numerical value obtained by multiplying the difference between the number of customers stored in the store number storing means and the number of transactions stored in the number of transactions storage means by a certain coefficient. ,
The information processing apparatus according to claim 1. The store number stored by the store number storage means is a number based on the output of the store sensor that is installed at the entrance of the store and detects a store visitor.
The information processing apparatus according to any one of claims 1 to 4. On the computer,
Store number storage means for storing the number of customers who have entered the store within a predetermined period,
Transaction number storage means for storing the number of transactions in the predetermined period of time that are traded in a merchandise sales data processing device that registers merchandise information and executes transactions with customers;
A calculating means for calculating an unsettled number of persons based on a difference between the number of entering stores stored by the store-entry-number storing means and the number of transactions stored by the number-of-transactions storing means;
Informing means for informing information on the number of the commodity sales data processing devices to be operated based on the difference calculated by the calculating means;
A program to realize

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