US20240202813A1 - Information processing method - Google Patents

Information processing method Download PDF

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Publication number
US20240202813A1
US20240202813A1 US18/536,508 US202318536508A US2024202813A1 US 20240202813 A1 US20240202813 A1 US 20240202813A1 US 202318536508 A US202318536508 A US 202318536508A US 2024202813 A1 US2024202813 A1 US 2024202813A1
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Prior art keywords
vehicle
service
user
design data
search
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Pending
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US18/536,508
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English (en)
Inventor
Hitoshi Kageyama
Feng Xu
Azusa Watanabe
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Toyota Motor Corp
Toyota Financial Services Corp
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Toyota Motor Corp
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Assigned to TOYOTA JIDOSHA KABUSHIKI KAISHA reassignment TOYOTA JIDOSHA KABUSHIKI KAISHA ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: WATANABE, AZUSA, KAGEYAMA, HITOSHI
Assigned to Toyota Financial Services Corporation reassignment Toyota Financial Services Corporation ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: XU, FENG
Assigned to TOYOTA JIDOSHA KABUSHIKI KAISHA reassignment TOYOTA JIDOSHA KABUSHIKI KAISHA ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: Toyota Financial Services Corporation
Publication of US20240202813A1 publication Critical patent/US20240202813A1/en
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0645—Rental transactions; Leasing transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0641—Shopping interfaces

Definitions

  • the present disclosure relates to an information processing method.
  • JP 2008-242964 A discloses a user interface design method capable of designing a user interface that is easy to change design and excellent in operability.
  • An object of the present disclosure is to provide a method capable of easily performing a reservation of a vehicle.
  • a first aspect of the present disclosure is an information processing method including: a first step of accepting designation of a service used by a user among a plurality of services for renting a vehicle to the user; and a second step of outputting, based on a designated service, design data in which a design of a user interface used by the user to search for a vehicle related to the renting is defined.
  • Still another aspect of the present disclosure is a program that causes a computer to execute the above-described information processing method, or a computer-readable storage medium storing the program in a non-transitory manner.
  • FIG. 1 is a diagram for explaining an outline of a reservation system according to a first embodiment
  • FIG. 2 is a diagram illustrating a configuration of a server apparatus and a user terminal according to the first embodiment
  • FIG. 3 is an example of a vehicle search screen generated by a server device
  • FIG. 4 A may be stored in a server-device.
  • FIG. 4 B may be stored in a server-device.
  • FIG. 4 C may be stored in a server-device.
  • FIG. 5 is a flowchart of processing executed by the server device
  • FIG. 6 is a diagram for explaining a configuration of a server device according to a second embodiment.
  • FIG. 7 is an example of design data used in the third embodiment.
  • Services that temporarily rent vehicles are becoming popular. Such services include car sharing, car leasing, or rental cars.
  • services include car sharing, car leasing, or rental cars.
  • the user who receives the rental service of the vehicle makes a reservation of the vehicle in advance using a website or dedicated application software.
  • a user who makes a reservation of a vehicle needs to specify a plurality of items such as a vehicle type, a use period of the vehicle, or a base where the vehicle is delivered, and search for whether there is a vehicle that meets a desire.
  • a user who uses a service that rents a vehicle for a short period of time may place more importance on the location of the station where the vehicle is located than on the vehicle type.
  • a user who uses a service that rents a vehicle for a long period of time may place more importance on a specific vehicle model than a location of a station.
  • a search function based on a location is mainly provided in a short-term rental service.
  • a search function based on a vehicle model is mainly provided in the case of a long-term rental service.
  • the information processing method according to the present disclosure solves such a problem.
  • An information processing method includes: a first step of accepting a designation of a service used by the user from among a plurality of services for renting a vehicle to a user; and a second step of outputting design data in which a design of a user interface used by the user to search for the vehicle related to the rental is defined based on the designated service.
  • the plurality of services is, for example, a service for renting a vehicle to a user, such as car sharing, rental car, or car leasing.
  • the plurality of services may have different basic contract periods, for example.
  • the basic contract period may be, for example, 15 minutes for car sharing, 12 hours for rental cars, and 1 month for car leasing.
  • a service used by the user among the plurality of services is identified.
  • data (design data) relating to the design of the user interface used by the user to perform the vehicle search is acquired based on the designated service.
  • the design data is data defining a design of a user interface for searching for a rentable vehicle.
  • the design data may be a style sheet.
  • the design data may be design data of a graphical user interface (GUI) used by the application program.
  • GUI graphical user interface
  • the design data may be acquired for each service used by the user. For example, when the user desires to use the car sharing service, design data corresponding to the car sharing service is output. When the user desires to use the car lease service, design data corresponding to the car lease service is output.
  • the design data corresponding to the car sharing service may be configured to facilitate station search.
  • the design data corresponding to the car lease service may be configured so as to facilitate vehicle type search.
  • design data in which a user interface component that designates a place where the vehicle is delivered is preferentially arranged may be output.
  • the design data in which the user interface component that designates the vehicle type and the rental period is preferentially arranged may be output.
  • a designation of a country or a region that provides a service to a user may be accepted, and design data corresponding to the country or region may be output.
  • Such a configuration can provide a user interface that conforms to the laws and regulations of the country.
  • the reservation system is a system for reserving a vehicle in a service for temporarily renting the vehicle.
  • the reservation system includes a device (server device 100 ) for accepting a reservation of a vehicle, and a user terminal 200 for accessing the server device 100 .
  • the server device 100 is a server device operated by a service provider that rents a predetermined vehicle (automobile). Further, the server device 100 stores a reservation ledger of the vehicle, and provides a service for reserving the vehicle desired by the user by interacting with the user terminal 200 .
  • the service provider provides a plurality of types of services for renting a vehicle.
  • a car sharing service and a car leasing service are exemplified as the plurality of types of services.
  • the car sharing service is a service for renting a vehicle in a short time unit, such as a unit of 15 minutes.
  • the car leasing service is a service for renting a vehicle for a longer period than car sharing, such as in units of one month.
  • a user who is to be rented a vehicle can log in to the server device 100 by specifying any service.
  • the user terminal 200 is a computer used by a user who is rented a vehicle.
  • the user can access the server device 100 via the user terminal 200 and search for a free vehicle.
  • FIG. 2 is a diagram showing the components of the server device 100 and the user terminal 200 included in the reservation system according to the present embodiment in more detail. First, the user terminal 200 will be described.
  • the user terminal 200 is, for example, a computer used by an individual, such as a personal computer, a smartphone, a mobile phone, a tablet computer, or a personal information terminal.
  • the user terminal 200 includes a control unit 201 , a storage unit 202 , a communication unit 203 , and an input/output unit 204 .
  • the control unit 201 is an arithmetic unit responsible for the control processing performed by the user terminal 200 .
  • the control unit 201 is realized by an arithmetic processor such as a Central Processing Unit (CPU).
  • CPU Central Processing Unit
  • the control unit 201 accesses the server device 100 and executes a function of performing an interaction. This function may be realized by a web browser operating on the user terminal 200 or by dedicated application software.
  • the storage unit 202 includes a main storage device and an auxiliary storage device.
  • the main storage device is a memory in which a program executed by the control unit 201 and data used by the control program are expanded.
  • the auxiliary storage device is a device in which a program executed by the control unit 201 and data used by the control program are stored.
  • the auxiliary storage device may store a package of programs executed by the control unit 201 as an application. Also, an operating system for executing these applications may be stored.
  • the program stored in the auxiliary storage device is loaded into the main storage device and executed by the control unit 201 , so that the processing described below is performed.
  • the main storage device may include Random Access Memory (RAM) or Read Only Memory (ROM).
  • the secondary storage device may include Erasable Programmable ROM (EPROM) or Hard Disk Drive (HDD).
  • EPROM Erasable Programmable ROM
  • HDD Hard Disk Drive
  • the auxiliary storage device may include a removable medium, that is, a portable recording medium.
  • the communication unit 203 is a wireless communication interface for connecting the user terminal 200 to a network.
  • the communication unit 203 is configured to communicate with the server device 100 via a mobile communication service such as a radio LAN, a 3G, 4G, or a 5G, for example.
  • the input/output unit 204 is a unit that receives an input operation performed by a user and presents information to the user.
  • a single touch panel display is used. That is, the apparatus includes a liquid crystal display, a control unit thereof, a touch panel, and a control unit thereof.
  • the server device 100 accepts a reservation of a vehicle based on a result of an interaction with the user terminal 200 , and concludes a rental contract for the vehicle.
  • the server device 100 can accept a reservation for a plurality of types of vehicle rental services.
  • two services are provided: a car sharing service and a car leasing service.
  • the car sharing service in the present embodiment is a service for renting a vehicle in units of 15 minutes.
  • the car leasing service is a service for renting a vehicle in a monthly unit. Each service is rented by a vehicle at a different location (e.g., an unmanned station, a manned sales office). Therefore, the management of the vehicle and the reservation is separately performed for each service.
  • the server device 100 may be configured to execute a Web server for interacting with the user terminal 200 .
  • the user terminal 200 can perform a procedure related to the reservation of vehicles by accessing Web service using a browser.
  • the server device 100 may provide a service by a unit other than Web server.
  • a service that interacts with dedicated application software installed in the user terminal 200 according to a predetermined protocol may be executed in the server device 100 .
  • the server device 100 may be configured as a computer including a processor such as a CPU and a GPU, a main storage device such as a RAM and a ROM, and an auxiliary storage device such as a EPROM, a hard disk drive, and a removable medium.
  • the secondary storage device stores an operating system (OS), various programs, various tables, and the like.
  • OS operating system
  • the program stored therein is loaded into a work area of the main storage device and executed.
  • the components and the like are controlled through execution of the program.
  • each function that matches a predetermined purpose, as described later, is realized.
  • some or all of the functions may be implemented by a hardware circuit such as an ASIC or an FPGA.
  • the server device 100 includes a control unit 101 , a storage unit 102 , and a communication unit 103 .
  • the control unit 101 is an arithmetic unit that controls the control performed by the server device 100 .
  • the control unit 101 may be realized by an arithmetic processor such as a CPU.
  • the control unit 101 includes two functional modules: a search unit 1011 and a reservation accepting unit 1012 .
  • the functional modules may be implemented by executing stored programs by a CPU.
  • the search unit 1011 receives a designation of a service used by the user based on a request from the user terminal 200 , and searches for a vehicle that can be reserved in the service. Specifically, the search unit 1011 allows the user to select whether to use the car sharing service or the car leasing service, and then searches for a vehicle that the user wishes to rent, and provides the result.
  • the search unit 1011 generates a graphical user interface (GUI) for searching for a vehicle, acquires a criterion for searching for a vehicle from the user terminal 200 via GUI, and performs a search.
  • GUI graphical user interface
  • the condition for searching for the vehicle is, for example, a place (a station, a business office, or the like) where the vehicle is delivered, a reservation period, or a vehicle attribute (a vehicle type, a model, or the like).
  • the search unit 1011 may generate a GUI including the maps.
  • the user can search the place of the business office or the station from the map.
  • the search unit may generate a GUI including a component (a date picker, a calendar, or the like) for specifying a date, a time, or the like. In this case, the user can search for a vehicle available for a specified period of time.
  • the search unit may generate a GUI including a component for specifying a vehicle attribute (a type of a vehicle, a body shape, a model, an occupant capacity, or the like). In this case, the user can search for a vehicle having the specified attribute.
  • the search unit 1011 acquires data (hereinafter, referred to as design data) defining the design of GUI, and generates GUI for searching for vehicles based on the design data.
  • the search unit 1011 acquires and uses different design data based on the service selected by the user.
  • FIG. 3 is a diagram illustrating a plurality of pieces of design data and an exemplary GUI generated by the design data.
  • the design data A is design data for generating a GUI mainly performing station search using maps.
  • the design data B is design data for generating a GUI for mainly searching by vehicle type.
  • the design data C is design data that generates a GUI that is mainly searched for by the usage period.
  • the search unit 1011 when a user uses a car sharing service, the user may place more emphasis on the location of the station than can be reserved. In this case, it is preferable that the search unit 1011 generates a search screen using the design data A.
  • the search unit 1011 when the user uses the car leasing service, the user may place more importance on a vehicle type that can be reserved than a place of the business office. In this case, it is preferable that the search unit 1011 generates a search screen using the design data B. Alternatively, the user may emphasize the period of use of the vehicle. In this case, it is preferable that the search unit 1011 generates a search screen using the design data C. As described above, the search unit 1011 stores the association between the service used by the user and the design data used in the vehicle search. The search unit 1011 generates a GUI using the design data corresponding to the selected service. The user can use the generated GUI to search for reservable vehicles.
  • the reservable vehicle can be searched based on data (for example, data for managing the vehicle, data for managing the reservation, and the like) stored in the storage unit 102 described later. If there is a separate server that manages the reservation, the search unit 1011 may transmit a query to the server.
  • a field for inputting other search conditions may be displayed.
  • a field for inputting a vehicle type or a usage period is output in a collapsed state.
  • a field for inputting a vehicle type or a usage period may be displayed.
  • the reservation accepting unit 1012 determines a vehicle to be lent to the user based on the result of the search performed by the search unit 1011 . Further, the reservation accepting unit 1012 acquires various conditions necessary for renting the vehicle, and confirms the reservation of the vehicle. The reservation accepting unit 1012 may update the reservation ledger stored in the storage unit 102 . When there is a separate server that manages the reservation, the reservation accepting unit 1012 may transmit the reservation data to the server.
  • the storage unit 102 includes a main storage device and an auxiliary storage device.
  • the main storage device is a memory in which a program executed by the control unit 101 and data used by the control program are expanded.
  • the auxiliary storage device is a device in which a program executed by the control unit 101 and data used by the control program are stored.
  • the storage unit 102 stores the vehicle data 102 A, the appointment data 102 B, the member data 102 C, and the design data 102 D.
  • the vehicle data 102 A is data related to a plurality of vehicles provided for rental.
  • FIG. 4 A is an example of a vehicle-data 102 A.
  • the vehicle data 102 A includes vehicle ID, model ID, vehicle attributes, and associated fields.
  • vehicle ID field an identifier (for example, a cart number or a Vehicle Identification Number (VIN) that uniquely identifies the vehicle is stored.
  • model ID field an identifier for specifying a model or a grade of the vehicle is stored.
  • vehicle attribute field data related to an attribute of the vehicle is stored.
  • the attributes of the vehicle are, for example, a vehicle type, a vehicle cabin type, a capacity, a loading amount, a vehicle body color, an exhaust amount, and the like.
  • belonging field an identifier of a station or a business office where the vehicle is disposed is stored.
  • the vehicle data may be periodically updated by the server device 100 based on data acquired from an external device that manages information related to the vehicle provided for rental.
  • the reservation data 102 B is data (reservation ledger) related to reservation of vehicles.
  • an identifier of a reservation As illustrated in FIG. 4 B , in the reservation data 202 B, an identifier of a reservation, an identifier of a member, a reservation duration, an identifier of a vehicle, and the like are stored.
  • the reservation data 102 B is updated by the reservation accepting unit 1012 at a timing at which the reservation of the vehicle is executed.
  • the member data 102 C is a set of data related to a member using the service. As shown in FIG. 4 C , the member data 202 C stores an identifier of the member, member information (personal information of the member), and the like.
  • the design data 102 D is design data of GUI as described above. If the user subscribes to rent the vehicle via the website, the design data may be a style sheet.
  • the search unit 1011 may dynamically generate a search screen using the design data.
  • the four types of data described above are held for each of the plurality of services.
  • the vehicle data, the reservation data, the member data, and the design data are separately stored as indicated by the dotted lines in FIG. 2 .
  • each data may be constructed by a program of a database management system (DBMS) executed by a processor managing data stored in a storage device.
  • DBMS database management system
  • each data may be, for example, a relational database.
  • the communication unit 103 is a communication interface for connecting the server device 100 to a network.
  • the communication unit 103 includes, for example, a network interface board and a wireless communication interface for wireless communication.
  • the configuration shown in FIG. 2 is an example, and all or a part of the functions shown in FIG. 2 may be executed using a specially designed circuit.
  • the program may be stored or executed by a combination of the main storage device and the auxiliary storage device other than those illustrated.
  • FIG. 5 is a flowchart illustrating a process executed by the server device 100 .
  • the processing illustrated in FIG. 5 is started, for example, at a timing when the user logs in to a service provided by the server device 100 . It is assumed that the identification of the user is completed in the server device 100 at the timing of starting the processing.
  • the search unit 1011 identifies a service to be used by the user.
  • the target service may be specified on GUI, or may be identified based on a URL accessed by the user, or the like. For example, when the reservation of the car sharing service and the reservation of the car leasing service are executed on another domain, the service to be used by the user may be identified based on the access destination.
  • the service to be used by the user may be identified based on the access source.
  • the search unit 1011 extracts design data corresponding to the identified service from the storage unit 102 .
  • the search unit 1011 generates a GUI for searching for vehicles based on the acquired design data. For example, when the design data is a style sheet, the search unit 1011 applies the style sheet to generate a screen of the website. As a result, a search screen as shown in FIG. 3 is generated.
  • the search unit 1011 acquires a search criterion entered by the user via GUI, and performs a vehicular search. For example, when GUI generated by the design data mainly performs the map search, the search unit 1011 acquires information about the vehicles belonging to the stations designated on the map. When GUI provided by the design data is mainly a vehicle type search, the search unit 1011 acquires information about a vehicle matching the designated vehicle type. In addition, when GUI provided by the design data mainly performs the period search, the search unit 1011 acquires information about vehicles that are available in the designated period. These may be extracted based on the vehicular data 102 A and the reserved data 102 B.
  • the search unit 1011 may identify a vehicle to be reserved by the user based on the search result. For example, the search unit 1011 may provide the user with the reservation status of the plurality of vehicles included in the search result, and accept the designation of the vehicle desired by the user.
  • the reservation accepting unit 1012 acquires various conditions required for reservation of the vehicle, and executes reservation of the vehicle by updating the reservation data 102 B.
  • the first embodiment provides a screen for searching for a vehicle by using different design data according to the service selected by the user in the system for providing a plurality of services for renting the vehicle to the user.
  • a search method for example, a map search, a vehicle type search, a period search, and the like
  • Usability is improved.
  • the server device 100 dynamically generates GUI for performing the vehicle search based on the stored design data.
  • FIG. 6 is a configuration diagram of a server device 100 A according to the second embodiment.
  • the server device 100 A provides only design data (for example, a design template) in response to an external request.
  • the control unit included in the server-device 100 A includes a data providing unit 1013 as a function module.
  • the data providing unit 1013 receives the designation of the service as an input. In response to this, the data providing unit 1013 extracts design data corresponding to the designated service from the storage unit 102 and outputs the design data.
  • the storage unit 102 of the server device 100 A stores a plurality of design data 102 D corresponding to a plurality of services.
  • the storage unit 102 may store data for associating the service with the design data.
  • the external device that designs GUI accepts the selection of the service from the user (designer) and transmits the service identifier to the server device 100 A.
  • the server device 100 A extracts design data corresponding to the service indicated by the received identifier, and outputs the extracted design data to the external device.
  • Such a configuration can also provide a GUI for searching for vehicles using service-dependent design data.
  • the server device 100 A provides only the design data to the external device, but the server device 100 A may apply the extracted design data to generate a GUI and provide the generated GUI to the external device.
  • the server device 100 acquires the design data based on the designated service.
  • the design data may be selected on the basis of a region in which the user is located or the like.
  • FIG. 7 illustrates an example in which design data stored in the storage unit 102 is defined for each region.
  • the server device 100 may select design data corresponding to the designated service and corresponding to the country or region.
  • the search unit 1011 may identify the country or region in which the user is located and extract the corresponding design data from the storage unit 102 .
  • the search unit 1011 may cause the user to input a country or a region in which the user is located.
  • the search unit 1011 may determine the country or region in which the user is located based on the position information transmitted from the user terminal 200 .
  • the design data is defined for each service and each region, but the design data defined for each service may be customized for each country or each region.
  • the server device may select design data corresponding to the designated service and then perform customization for the identified country or region.
  • the customization may be, for example, a process of embedding a map.
  • the customization may be a process of adapting the design data to the legislation of the country or region in which the user is located.
  • the processes described as being executed by one device may be shared and executed by a plurality of devices. Alternatively, the processes described as being executed by different devices may be executed by one device. In a computer system, it is possible to flexibly change which hardware configuration (server configuration) realizes each function.
  • the present disclosure can also be realized by supplying a computer program implementing the functions described in the above embodiments to a computer, and reading and executing the program by one or more processors included in the computer.
  • a computer program may be provided to the computer by a non-transitory computer-readable storage medium connectable to the system bus of the computer, or may be provided to the computer via a network.
  • the non-transitory computer-readable storage medium is, for example, a disc of any type such as a magnetic disc (floppy (registered trademark) disc, hard disk drive (HDD), etc.), an optical disc (compact disc (CD)-read-only memory (ROM), digital versatile disc (DVD), Blu-ray disc, etc.), a ROM, a random access memory (RAM), an erasable programmable read only memory (EPROM), an electrically erasable programmable read only memory (EEPROM), a magnetic card, a flash memory, an optical card, and any type of medium suitable for storing electronic commands.
  • a magnetic disc floppy (registered trademark) disc, hard disk drive (HDD), etc.
  • an optical disc compact disc (CD)-read-only memory (ROM), digital versatile disc (DVD), Blu-ray disc, etc.
  • RAM random access memory
  • EPROM erasable programmable read only memory
  • EEPROM electrically erasable programmable read only memory
  • magnetic card

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US18/536,508 2022-12-16 2023-12-12 Information processing method Pending US20240202813A1 (en)

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JP2022200765A JP2024085961A (ja) 2022-12-16 2022-12-16 情報処理方法

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