TWM656386U

TWM656386U - Ordering Integration System

Info

Publication number: TWM656386U
Application number: TW113202336U
Authority: TW
Inventors: 張俊仁
Original assignee: 碼析企業股份有限公司
Filing date: 2023-07-13
Publication date: 2024-06-01

Abstract

本創作關於一種點餐整合系統，包括一雲端處理單元、一點餐裝置、一製作裝置及一出餐裝置。該點餐裝置供輸入一點餐指令並將該點餐指令傳送至該雲端處理單元。該雲端處理單元將該點餐指令轉換成一製作指令並傳送至該製作裝置，該製作裝置顯示出該製作指令並根據該製作指令製作餐點，當餐點製作完成後，該製作裝置傳送一取餐序號至該雲端處理單元。該雲端處理單元將該取餐序號傳送至該出餐裝置，藉由該出餐裝置顯示該取餐序號以進行取餐。 This invention relates to an integrated ordering system, including a cloud processing unit, an ordering device, a production device and a serving device. The ordering device is used to input an ordering instruction and transmit the ordering instruction to the cloud processing unit. The cloud processing unit converts the ordering instruction into a production instruction and transmits it to the production device. The production device displays the production instruction and produces the meal according to the production instruction. When the meal is produced, the production device transmits a meal pickup number to the cloud processing unit. The cloud processing unit transmits the meal pickup number to the serving device, and the meal is picked up by displaying the meal pickup number on the serving device.

Description

Ordering integrated system

本創作係有關於一種點餐整合系統，特別是有關於一種用於餐飲服務之點餐整合系統技術結構改良。 This creation is about a meal ordering integration system, and in particular about the technical structure improvement of a meal ordering integration system for catering services.

按，隨著科技進步，近年來餐飲業(如飲料業者、速食業者)在點餐會使用點餐機進行點餐，不僅可方便進行記帳管理，另外當點餐後出餐人員再根據點餐內容進行製作。然而，習知餐廳往往缺乏有效的訂單通知機制，導致員工無法即時知道有新的訂單需要處理，且處理好之訂單資訊未能有效地傳達至消費者，從而造成出餐過程及取餐過程的延遲和混亂，另外近年來人力缺乏，員工訓練時程過短，如訓練不足時容易導致出餐的餐點內容相差甚大，存在亟待改善之缺弊。 According to the information, with the advancement of technology, in recent years, the catering industry (such as beverage companies and fast food companies) will use ordering machines to take orders. Not only can it be convenient for accounting management, but also after the order is placed, the food delivery staff will prepare it according to the order content. However, it is known that restaurants often lack an effective order notification mechanism, resulting in employees not being able to immediately know that there are new orders to be processed, and the processed order information cannot be effectively conveyed to consumers, resulting in delays and confusion in the food delivery process and the food collection process. In addition, there has been a shortage of manpower in recent years, and the employee training schedule is too short. If the training is insufficient, it is easy to cause the content of the food delivered to be very different, which has shortcomings that need to be improved urgently.

因此，有必要提供一種新穎且具有進步性之點餐整合系統，以解決上述之問題。 Therefore, it is necessary to provide a novel and progressive integrated ordering system to solve the above problems.

本創作之主要目的在於提供一種點餐整合系統，可大幅優化點餐過程、製作過程及取餐過程，以提升餐廳效率及顧客滿意度。 The main purpose of this creation is to provide an integrated ordering system that can greatly optimize the ordering process, production process and food pickup process to improve restaurant efficiency and customer satisfaction.

為達成上述目的，本創作提供一種點餐整合系統，包括一雲端處理單元、一點餐裝置、一製作裝置及一出餐裝置。該點餐裝置與該雲端處理單元通訊連接，供輸入一點餐指令並將該點餐指令傳送至該雲端處理單元。該製作裝置與該雲端處理單元通訊連接，該雲端處理單元將該點餐指令轉換成一製作指令並傳送至該製作裝置，該製作裝置顯示出該製作指令並根據該製作指令製作餐點，當餐點製作完成後，該製作裝置傳送一取餐序號至該雲端處理單元。該出餐裝置與該雲端處理單元通訊連接，該雲端處理單元將該取餐序號傳送至該出餐裝置，藉由該出餐裝置顯示該取餐序號以進行取餐。 To achieve the above-mentioned purpose, the invention provides an integrated ordering system, including a cloud processing unit, an ordering device, a production device and a food delivery device. The ordering device is connected to the cloud processing unit for inputting an ordering instruction and transmitting the ordering instruction to the cloud processing unit. The production device is connected to the cloud processing unit for communication, the cloud processing unit converts the ordering instruction into a production instruction and transmits it to the production device, the production device displays the production instruction and produces the food according to the production instruction, and when the food is produced, the production device transmits a meal pickup sequence number to the cloud processing unit. The food delivery device is connected to the cloud processing unit for communication. The cloud processing unit transmits the food pickup sequence number to the food delivery device, and the food delivery device displays the food pickup sequence number for food pickup.

1:雲端處理單元 1: Cloud processing unit

2:點餐裝置 2: Ordering device

21:銷售時點管理系統 21: Sales time management system

22:互動式資訊服務站 22: Interactive information service station

23:觸控面板 23: Touch panel

24:手機 24: Mobile phone

25:筆電 25: Laptop

3:製作裝置 3: Production equipment

31:出料機器 31: Discharging machine

32:第一顯示螢幕 32: First display screen

4:出餐裝置 4: Food serving device

41:第二顯示螢幕 41: Second display screen

91:點餐指令 91: Ordering instructions

92:製作指令 92: Production instructions

93:取餐序號 93: Pick-up number

圖1為本創作一較佳實施例之結構示意圖。 Figure 1 is a schematic diagram of the structure of a preferred embodiment of this invention.

圖2為本創作一較佳實施例之製作裝置示意圖。 Figure 2 is a schematic diagram of a manufacturing device of a preferred embodiment of this invention.

圖3為本創作一較佳實施例另一態樣之製作裝置示意圖。 Figure 3 is a schematic diagram of another embodiment of the production device of this invention.

以下僅以實施例說明本創作可能之實施態樣，然並非用以限制本創作所欲保護之範疇，合先敘明。 The following is only an example of possible implementation of this creation, but it is not intended to limit the scope of protection for this creation, so it should be stated in advance.

請參考圖1至3，其顯示本創作之一較佳實施例，本創作之點餐整合系統包括一雲端處理單元1、一點餐裝置2、一製作裝置3及一出餐裝置4。 Please refer to Figures 1 to 3, which show a preferred embodiment of the present invention. The integrated ordering system of the present invention includes a cloud processing unit 1, an ordering device 2, a production device 3 and a food delivery device 4.

該點餐裝置2與該雲端處理單元1通訊連接，供輸入一點餐指令91並將該點餐指令91傳送至該雲端處理單元1。 The ordering device 2 is connected to the cloud processing unit 1 for inputting an ordering instruction 91 and transmitting the ordering instruction 91 to the cloud processing unit 1.

該製作裝置3與該雲端處理單元1通訊連接，該雲端處理單元1將該點餐指令91轉換成一製作指令92並傳送至該製作裝置3，該製作裝置3顯示出該製作指令92並根據該製作指令92製作餐點，當餐點製作完成後，該製作裝置3傳送一取餐序號93至該雲端處理單元1。 The production device 3 is connected to the cloud processing unit 1 for communication. The cloud processing unit 1 converts the order instruction 91 into a production instruction 92 and transmits it to the production device 3. The production device 3 displays the production instruction 92 and produces the meal according to the production instruction 92. When the meal is produced, the production device 3 transmits a meal pickup number 93 to the cloud processing unit 1.

該出餐裝置4與該雲端處理單元1通訊連接，該雲端處理單元1將該取餐序號93傳送至該出餐裝置4，藉由該出餐裝置4顯示該取餐序號93以進行取餐。 The food delivery device 4 is connected to the cloud processing unit 1 for communication. The cloud processing unit 1 transmits the food pickup sequence number 93 to the food delivery device 4, and the food delivery device 4 displays the food pickup sequence number 93 for food pickup.

藉此，透過該點餐裝置2與雲端處理單元1的通訊連接，該點餐裝置2可方便地將點餐指令91傳送至該製作裝置3，以節省人工傳送紙本訂單的時間和精力，該製作裝置3可以即時獲取並顯示該製作指令92，工作人員便可依照該製作指令92製作餐點，可降低工作人員的訓練時間並確保餐點的準確性和一致性，同時也能方便地傳送該取餐序號93至該出餐裝置4，大幅減少不同單位之工作人員之間的溝通，並透過該出餐裝置4與該雲端處理單元1的連接，提供了方便的取餐流程以通知顧客取餐，減少了混亂和錯誤，如此一來可提高餐廳營運效率。 Thus, through the communication connection between the ordering device 2 and the cloud processing unit 1, the ordering device 2 can conveniently transmit the ordering instruction 91 to the making device 3, so as to save the time and effort of manually transmitting paper orders. The making device 3 can instantly obtain and display the making instruction 92, and the staff can make meals according to the making instruction 92, which can reduce the training time of the staff and ensure the accuracy and consistency of the meals. At the same time, it can also conveniently transmit the meal pickup sequence number 93 to the meal delivery device 4, greatly reducing the communication between the staff of different units, and through the connection between the meal delivery device 4 and the cloud processing unit 1, a convenient meal pickup process is provided to notify the customer to pick up the meal, reducing confusion and errors, so as to improve the restaurant's operating efficiency.

其中，該點餐裝置2包括與該雲端處理單元1通訊連接之一銷售時點管理系統21(簡稱：POS機)及一互動式資訊服務站22(簡稱：Kiosk機)至少其中一者，該銷售時點管理系統21或該互動式資訊服務站22包括一觸控面板23，該觸控面板23供輸入該點餐指令91，於本實施例中該點餐裝置2包括該銷售時點管理系統21及該互動式資訊服務站22，該POS機可在櫃檯提供點餐服務，該Kiosk機可設置於餐廳大廳甚至設置於外地，可減少櫃台作業人員的負擔，並方便顧客遠處點餐後再移動至餐廳進行取餐以節省候餐時間。 The ordering device 2 includes at least one of a sales point management system 21 (POS) and an interactive information service station 22 (Kiosk) that are connected to the cloud processing unit 1. The sales point management system 21 or the interactive information service station 22 includes a touch panel 23 for inputting the ordering instruction 91. In this embodiment, the ordering device 2 includes the sales point management system 21 and the interactive information service station 22. The POS can provide ordering services at the counter, and the Kiosk can be set up in the restaurant lobby or even in other places, which can reduce the burden of counter operators and facilitate customers to order remotely and then move to the restaurant to pick up the food to save waiting time.

另外，該點餐裝置2包括與該雲端處理單元1通訊連接之一手機24、一平板電腦、一桌上型電腦及一筆電25至少其中一者，藉此消費者可以根據自己的喜好和便利性自行使用上述3C電子產品進行點餐並進行結帳，增加了彈性和使用的便利性，並可減少櫃台作業人員的負擔。較佳地，該手機24、該平板電腦、該桌上型電腦及該筆電25透過外送雲端平台與該雲端處理單元1通訊連接，可大幅增加餐廳曝光度及消費者選擇上的便利性。 In addition, the ordering device 2 includes at least one of a mobile phone 24, a tablet computer, a desktop computer and a laptop 25 that are connected to the cloud processing unit 1 for communication, so that consumers can use the above 3C electronic products to order and check out according to their own preferences and convenience, which increases flexibility and convenience of use and reduces the burden on counter workers. Preferably, the mobile phone 24, the tablet computer, the desktop computer and the laptop 25 are connected to the cloud processing unit 1 for communication through the delivery cloud platform, which can greatly increase the restaurant's exposure and the convenience of consumer selection.

於本實施例中該點餐指令91包括複數飲料品項，於其它實施例中亦可為飯食、麵食或其它餐點品項。 In this embodiment, the order instruction 91 includes multiple beverage items, and in other embodiments, it may also be rice, noodles or other meal items.

進一步的說，該製作裝置3包括一第一顯示螢幕32，於圖2之態樣中該第一顯示螢幕32顯示該製作指令92，以供工作人員根據該製作指令92進行製作。於本實施例中該製作指令92包括配料之出料步驟及份量，工作人員可根據該製作指令92進行手作，以確保餐點的準確性和一致性。另外，該製作裝置3包括至少一出料機器31，於圖3之態樣中該製作指令92包括該至少一出料機器31之按鍵提示，工作人員可根據按鍵提示按壓該出料機器31之按鍵，以避免混淆，可大幅簡化餐點製作過程。 Furthermore, the production device 3 includes a first display screen 32. In the state of FIG. 2, the first display screen 32 displays the production instruction 92 for the staff to produce according to the production instruction 92. In this embodiment, the production instruction 92 includes the discharging steps and the amount of the ingredients. The staff can make the dishes manually according to the production instruction 92 to ensure the accuracy and consistency of the dishes. In addition, the production device 3 includes at least one discharging machine 31. In the state of FIG. 3, the production instruction 92 includes the button prompt of the at least one discharging machine 31. The staff can press the button of the discharging machine 31 according to the button prompt to avoid confusion, which can greatly simplify the meal production process.

於本實施例中該出餐裝置4包括一第二顯示螢幕41，該第二顯示螢幕41顯示該取餐序號93，如此一來消費者及外送業者即可直接在該出餐裝置4之第二顯示螢幕41觀看該取餐序號93以得知餐點製作進度，可減少詢問工作人員之機率，可簡化取餐流程及減少工作人員的負擔，並達到消費者及外送業者之方便性。 In this embodiment, the meal delivery device 4 includes a second display screen 41, and the second display screen 41 displays the meal pickup sequence number 93. In this way, consumers and delivery operators can directly view the meal pickup sequence number 93 on the second display screen 41 of the meal delivery device 4 to learn about the meal preparation progress, which can reduce the probability of asking staff, simplify the meal pickup process and reduce the burden on staff, and achieve convenience for consumers and delivery operators.

1:雲端處理單元 1: Cloud processing unit

2:點餐裝置 2: Ordering device

21:銷售時點管理系統 21: Sales time management system

22:互動式資訊服務站 22: Interactive information service station

23:觸控面板 23: Touch panel

24:手機 24: Mobile phone

25:筆電 25: Laptop

3:製作裝置 3: Production equipment

31:出料機器 31: Discharging machine

32:第一顯示螢幕 32: First display screen

4:出餐裝置 4: Food serving device

41:第二顯示螢幕 41: Second display screen

91:點餐指令 91: Ordering instructions

92:製作指令 92: Production instructions

93:取餐序號 93: Pick-up number

Claims

A meal ordering integrated system includes: a cloud processing unit; an ordering device, which is connected to the cloud processing unit for inputting an ordering instruction and transmitting the ordering instruction to the cloud processing unit; a production device, which is connected to the cloud processing unit for communication, the cloud processing unit converts the ordering instruction into a production instruction and transmits it to the production device, the production device displays the production instruction and produces meals according to the production instruction, when the meal production is completed, the production device transmits a meal pickup sequence number to the cloud processing unit; a meal delivery device, which is connected to the cloud processing unit for communication, the cloud processing unit transmits the meal pickup sequence number to the meal delivery device, and the meal delivery device displays the meal pickup sequence number for meal delivery.

The integrated ordering system as described in claim 1, wherein the ordering device includes at least one of a point-of-sale management system (POS) and an interactive information service station (Kiosk) that are connected to the cloud processing unit for communication.

The integrated ordering system as described in claim 2, wherein the sales point management system or the interactive information service station includes a touch panel for inputting the ordering instructions.

The integrated ordering system as described in claim 1, wherein the ordering device includes at least one of a mobile phone, a tablet computer, a desktop computer and a laptop computer that is communicatively connected to the cloud processing unit.

The integrated ordering system as described in claim 4, wherein the mobile phone, the tablet computer, the desktop computer and the laptop are connected to the cloud processing unit through the delivery cloud platform.

A meal ordering integration system as described in claim 1, wherein the meal ordering instruction includes a plurality of beverage items.

A meal ordering integration system as described in any one of claims 1 to 6, wherein the production device includes a first display screen, and the first display screen displays the production instructions for the staff to produce according to the production instructions.

The integrated ordering system as described in claim 7, wherein the production instructions include the discharging steps and quantities of the ingredients.

The integrated ordering system as described in claim 7, wherein the production device includes at least one discharging machine, and the production instruction includes a key prompt of the at least one discharging machine.

The ordering integration system as described in claim 3, wherein the ordering device includes at least one of a mobile phone, a tablet computer, a desktop computer and a laptop computer that are communicatively connected to the cloud processing unit; the mobile phone, the tablet computer, the desktop computer and the laptop computer are communicatively connected to the cloud processing unit via a delivery cloud platform; the ordering instruction includes a plurality of drink items; the production device includes a first display screen, the first display screen displays the production instruction, so that the staff can produce according to the production instruction; the production instruction includes the discharging steps and the amount of the ingredients; the production device includes at least one discharging machine, the production instruction includes the button prompts of the at least one discharging machine; the food discharging device includes a second display screen, the second display screen displays the order number of the food.