TWI830103B - Warning device for customer’s special status - Google Patents

Abstract

The invention provides a customer special status warning device, which includes a database, a search module, a calculation module and a transmission module. The database is configured to store object location information and object information of multiple objects. The search module The module is configured to receive the object selected by the user, and obtain the region where the object is located based on the object's location information, based on multiple bid records of the region where the object is located, and at the same time target the client code. Corresponding to the content of the interview record, semantic emotion analysis technology or facial emotion recognition technology is used to detect that the customer code is in a special state, a status alert for the selected object is generated, and finally the user device is sent through the transmission module This status alert can be displayed.

Description

Warning device for customer’s special status

The invention is a transmission device, especially a warning device for a customer's special status.

In order to allow users to quickly find houses that meet their needs, real estate agents provide a variety of search tools through their websites, such as MRT station search, map search, community search, etc., to meet the needs of various home buyers. , quickly filter items to reduce the time spent searching for a home.

However, after all, the total price of a house is very high, so the purchase and sale transaction process often gets stuck in price negotiation and cannot be successfully concluded. For real estate agents, both buyers and sellers are clients of the real estate agent. There is no need to deliberately raise or lower the price during the matching process. It is only necessary for both buyers and sellers to fully grasp the price information and use one Just settle the deal at a reasonable price.

However, the so-called reasonable price is often relative, not absolute. Therefore, how to provide a reference price is the direction in which real estate agents strive. However, traditionally, real estate agents can only provide the public with recent transaction prices for reference. However, especially during a period when prices have been rising for many years, many people will worry about losing money if they buy a property, so they hesitate to move forward, resulting in transaction volume remaining at a low level. , which is an urgent problem to be solved by this invention. In addition, customers may also be in abnormal situations, which may lead to customers making wrong decisions, regretting them later, and causing transaction disputes.

In order to achieve the above object, the present invention provides a warning device for a customer's special status. The user only needs to select a specific object, and the transmission device can based on the object selected by the user, based on a plurality of bid records or demand indicators in the area where the object is located, and at the same time target the interview record content corresponding to the customer code. , using semantic emotion analysis technology or facial emotion recognition technology to detect that the customer code is in a special state, and generate a status warning for the selected object, so that people who buy houses can buy with peace of mind, without fear of losing money or losing money if the price drops. Impulsive home buying leads to constant disputes. The following is a brief description of the invention.

In order to achieve the above object, the present invention provides a customer special status warning device, including a database, a search module, a calculation module and a transmission module, wherein the database is configured to store object location information of multiple objects; An object information, the search module is configured to receive an object selected by a user, and obtain the region where the object is located based on the object location information, and a plurality of bid records based on the region where the object is located , and at the same time, based on the interview record content corresponding to the customer code, we use semantic emotion analysis technology or facial emotion recognition technology to detect that the customer code is in a special state, generate a status warning for the selected object, and finally use the transmission module Allows the user's user device to display this status alert.

10: User device

101:User interface

1011:Map

1012:Region range

20:Transmission device

201a:Object database

201b: Region-wide database

201c: Interview transcript database

202:Search module

203:Computing module

204:Teleport module

30:Object

32: Status alert

The first figure is a system architecture diagram including the transmission device of the present invention.

The second figure is a schematic diagram of the user interface for presenting a map according to the present invention.

The present invention can be obtained by illustrating the following embodiments. However, the implementation of the present invention is not limited to the following embodiments. Those skilled in the art can still deduce other embodiments based on the spirit of the disclosed embodiments. These embodiments should all fall within the scope of the present invention. The present invention will be further described in detail through the following preferred embodiments and accompanying drawings.

Please refer to the first figure. The first figure is a system architecture diagram of the transmission device 20 of the present invention. This system includes a user device 10 and a transmission device 20 . Among them, the user device 10 mainly displays the user interface 101 through the display; the transmission device 20 mainly consists of an object database 201a, a region database 201b, an interview record database 201c, a search module 202, a calculation module 203 and a transmission module. twenty four. The object database 201a is configured to store object location information and object information of multiple objects, and the object information at least includes the transaction price and transaction time of each object.

Among them, the area range database 201b is configured to store multiple area ranges 1012, and each area range 1012 contains multiple objects. Each area range 1012 stores a plurality of bid records that change over time. In order to be more precise, each area range 1012 in the area range database 201b further stores a plurality of demand indicators that change over time, so that based on a plurality of bid records and a plurality of demand indicators of the area range 1012 where the object is located, Generates a status alert for the selected object. The plurality of bid records include at least the bid amount for a specific object in each area range 1012. This demand indicator includes at least the number of people insured for labor insurance and the number of registered households.

In order to grasp the status of the customer, the interview record database 201c stores multiple interview records. Each interview record at least contains a customer code and its corresponding interview record content. The interview record content can be pure voice, pure text, or an image containing voice. . In other words, the content of the interview record may be a pure text record made by the broker based on his feelings after the broker interacted with the client, or it may be a direct recording of the interaction process between the broker and the client in voice or audio format. Recorded by video, etc.

More specifically, when the calculation module 203 compares the price changes within a specific period of time in multiple bid records in the area 1012 where the object is located, and if it is found that the price change exceeds the predetermined threshold, it will also target the customer code corresponding to According to the content of the interview record, semantic emotion analysis technology or facial emotion recognition technology is used to detect that the customer code is in a special state, and a status warning for the selected object is generated.

For example, when more and more bid records in the area range 1012 have changed by more than 10% compared to last month, the price representing the area range 1012 begins to change significantly, which is likely to lead to a decline in the next few years. The transaction price, which can only be known months later, has undergone relatively drastic changes. This is because it takes a period of time to prepare from the bid to the completion of the transaction, because for the seller, usually not only one bid will make the seller willing to complete the transaction, especially when the price fluctuates greatly, the seller will often think twice.

In addition to the above price conditions, if the customer code is in a special state using semantic emotion analysis technology or facial emotion recognition technology, and the special state at least includes impulse consumption, the system will generate the selected object. The status warning is to protect consumers from making impulsive and wrong decisions about buying and selling houses, and to avoid subsequent transaction disputes to maintain the brand image.

The user device 10 may be a mobile phone, a tablet computer, a personal digital assistant (PDA) or a desktop computer. The transmission device 20 and the user interface 101 are connected through a network. Among them, in this field, the modules of the general transmission device 20 will not be described in detail in this article, and only the relevant modules related to the present invention will be described.

Please refer to the second figure. The second figure is a schematic diagram of the user interface for presenting a map according to the present invention. As shown in the second figure, in addition to the general map (dividing the map into multiple small squares of the same size according to the coordinates, and dividing the map into different administrative areas according to the road names), the presentation method of the map 1011 can also be based on the coordinates. , road name or street outline and other road location information, the map 1011 is divided into different area ranges 1012.

When the map 1011 is divided into different area ranges 1012, it is mainly divided into communities, business districts, neighborhoods or li based on street outlines. Various information about the area range 1012 is stored in the object database 201a and the area range database 201b, including a plurality of area ranges 1012 divided by the map, road location information, object location information, and object information at the boundaries of the area range 1012. .

The map area can be further divided into multiple areas 1012, and further divided into different area areas 1012 according to the living functions, such as: Yonghe City Hall Living Circle, Guohua Theater Living Circle, Fuhe Junior High School Living Circle, Yonghe Elementary School Living Circle Circle and so on. Or take the map of Taipei City to illustrate. The map of Taipei City is divided into 12 administrative districts. Zhongzheng District borders Daan District in the east and is bounded by Xinsheng South Road Section 1, Xinyi Road Section 2, Hangzhou South Road Section 2, and Roosevelt Road Sections 1 to 4; It is connected to Wanhua District and bounded by Zhonghua Road. Each of these roads has coordinates, road names and other road location information. Each administrative district contains objects such as houses, communities, stores, commercial offices, factories, farmland and construction land. Each object has corresponding coordinates and object information related to the object. Including the transaction price of each object, the actual registration price of each object, the surrounding living functions of each area 1012, and the average price of the objects in each area 1012.

When the user starts the user device 10, the system will download map data based on the location of the user device 10 or the administrative area specified by the user, and display the corresponding map through the user interface 101, that is, A plurality of area ranges 1012 and individual objects falling within the area range 1012 (as shown in the second figure) are presented to allow the user to perform further operations.

To put it simply, when the user performs an operation, the user needs to use the map 1011 presented by the user interface 101 to select objects on the map 1011 presented by the user interface 101, and after selecting the object, send it The device 20 searches according to the selected search range provided by the user interface 101, and then transmits the status warning 32 relative to the selected object to the user interface 101 for the user 3 to browse.

Specifically, the search module 202 couples the object database 201a and the area database 201b, is configured to receive the object selected by the client code, and obtains the location where the object is located based on the object location information of the object. Area range 1012. Then, the calculation module 203 couples the search module 202 and the area database 201b, and based on the search results of the search module 202 As a result, based on the plurality of bid records in the area 1012 where the object is located, and based on the content of the interview record corresponding to the customer code, semantic emotion analysis technology or facial emotion recognition technology is used to detect that the customer code is in a special state , generate a status alert for the selected object. As shown in the second figure, if it is determined that the status warning 32 of the object 30 may be falling, it will be represented by a relative diagram.

In calculating status alerts, multiple bid records and multiple demand indicators have a positive relationship with the status alert. The higher the intensity of multiple bid records and multiple demand indicators, the stronger the turning point of the status alert. At the same time, a plurality of bid records and a plurality of demand indicators affect the turning point of the status alert in a predetermined proportion.

More specifically, the rent prices and trends of the office business district (i.e. area 1012) to which the object belongs may be used to purchase. This is because the ability to accept higher office rents usually means that the industry (such as a law firm) is relatively profitable. , will also employ relatively more high-income employees. If the income of nearby residents is also higher, it means more relatively high-income employees live near the company, such as senior lawyers in law firms.

Based on this situation, if the object is closer to a place with higher rent prices, the value of the object will be higher. If the object is closer to a place with a more obvious upward trend in rent, it means that the demand will be greater. For example, the 101 Building attracts a large number of high-income people to work here, attracting more and more people. When more and more high-income people come to work, the nearby rental prices will first drive up over time, and then drive up housing prices. Since the rental market will respond quickly, this phenomenon can be used to simultaneously target the interview record content corresponding to the customer code and use semantic emotion analysis technology or facial emotion recognition technology to detect that the customer code is in a special state. It will warn the status of the selected object and predict the trend of housing prices. If the current transaction price in a certain area is low in the same rent or income distribution, it means the potential is high, and it can also provide home buyers with the first opportunity to buy at a lower price. Price card slot. However, residents’ income is more of a current demand. Therefore, when calculating status warnings, the weight of residents’ income can be lower than that of real estate rent. to ensure the reliability of calculated status alerts.

In addition to multiple bid records, multiple demand indicators can also be used to calculate status alerts. For example, the demand indicators are the number of people insured by labor insurance and the number of registered households. Since the location where labor insurance is insured usually represents the place where workers actually work, there may be potential demand for buying houses near the company, especially if the number of people insured by labor insurance in the area has increased significantly. or decrease, the potential demand for housing purchases increases or decreases. Therefore, by observing the number of labor insurance insured people over time, we can see the future demand changes in the region. However, the number of registered households is more of the current demand, so in When calculating status warnings, the weight of the number of registered households can be lower than the number of people insured for labor insurance to ensure the reliability of calculating status warnings.

However, the above descriptions are only preferred embodiments of the present invention, and do not limit the patentable scope of the present invention accordingly. Therefore, any equivalent structural changes made by using the contents of the description and drawings of the present invention are similarly included in Within the scope of the present invention, it is clearly stated.

10: User device

101:User interface

20:Transmission device

201a:Object database

201b: Region-wide database

201c: Interview transcript database

202:Search module

203:Computing module

204:Teleport module

Claims (6)

A client-specific status alert device is used to send a status alert to a user device, including: An interview record database that stores multiple interview records. Each interview record contains at least a customer code and its corresponding interview record content. The interview record content can be pure voice, pure text, or an image containing voice; An object database stores an object location information and an object information of multiple objects; An area database that stores multiple area ranges, each of which contains multiple objects. Each area range stores a plurality of bid records that change over time. The plurality of bid records at least include each area range. the bid amount for a specific item; A search module, coupled to the object database and the area database, is configured to receive the object selected by the client code and obtain the area where the object is located based on the object location information of the object; A calculation module, coupling the search module and the area database, based on the search results of the search module and based on the plurality of bid records in the area where the object is located, comparing the plurality of bid records at a specific time If there is a price change within a certain period of time, if it is found that the price change exceeds a predetermined threshold, and based on the interview record content corresponding to the customer code, semantic emotion analysis technology or facial emotion recognition technology will be used to detect that the customer code is in a special state. , a status warning for the selected object is generated, where the special status at least includes impulsive consumption; and A transmission module, coupled to the computing module, is configured to transmit the status alert of the selected object to the user device. A warning device for customers' special status as described in item 1 of the patent application scope, in which the area range Each region in the database stores a plurality of demand indicators that change over time, so that based on the plurality of demand indicators in the region where the object is located, a status warning for the selected object is generated. The demand indicator at least contains The number of people insured for labor insurance and the number of registered households. For example, the warning device for a customer's special status as described in item 2 of the patent application scope, wherein multiple bid records and multiple demand indicators have a positive relationship with the status warning. The higher the intensity of the multiple bid records and multiple demand indicators, the higher the intensity of the multiple bid records and the plurality of demand indicators. The turning point of the status warning is also stronger. A warning device for a customer's special status as described in Item 3 of the patent application scope, wherein when calculating the status warning of the object, a plurality of bid records and a plurality of demand indicators influence the status warning in a predetermined ratio. Turning point. For example, in the customer's special status warning device described in item 4 of the patent application, the database further includes a plurality of areas configured to store road location information of a road and bounded by the road. For example, the warning device for customers' special status as described in item 5 of the patent application scope, wherein the areas are divided according to the road location information, so that the areas are administrative districts, communities, business districts, neighborhoods or li, where the road Location information includes a coordinate, a road name, and a street outline.

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