TW202326585A - Warning device for customer's special status comprising a database, a search module, a calculation module and a transmission module - Google Patents

Abstract

The present invention provides a warning device for a customer's special status, comprising a database, a search module, a calculation module and a transmission module, wherein the database is configured to store object location information and object information of a plurality of objects, the search module is configured to receive the object selected by a user, obtain the scope of the area where the object is located according to the object location information of the object, and use semantic emotion analysis technology or facial emotion recognition technology to detect that the customer code is in a special status based on multiple bidding records in the scope of the area where the object is located, together with the content of the interview record corresponding to the customer code, so as to generate a status alert of the selected object, and finally enable the user device of the user to display the status alert through the transmission module.

Description

Warning device for customer's special state

The invention relates to a transmission device, in particular to a warning device for a customer's special state.

In order to allow users to find houses that meet their needs faster, real estate agents provide a variety of search tools through the website, such as search by MRT station, search by map, search by community, etc., to meet the needs of various house buyers , to quickly filter objects to reduce the time it takes to find a home.

However, after all, the total price of houses is very expensive, so the process of buying and selling transactions often gets stuck in the price negotiation, and the transaction cannot be completed smoothly. For real estate agents, both the buyer and the seller are clients of the real estate agent, and there is no need to deliberately raise or lower the price during the matching process, only to allow both buyers and sellers to fully grasp the price information, with one Good deal at a reasonable price.

However, the so-called reasonable price is often relative, not absolute, so how to provide a reference price is the direction that real estate brokers are committed to. However, traditionally, real estate brokerages at most provide the public with recent transaction prices for reference, but especially in the period that has accumulated for many years, many people will worry that if they buy it, it will fall and they will lose money, so they are stagnant, resulting in the transaction volume remaining at a low level. , this is the problem to be solved urgently in the present invention. In addition, the customer may also be in an abnormal situation, which leads the customer to make a wrong decision, regret it afterwards, and a transaction dispute breaks out again.

In order to achieve the above purpose, the present invention provides a warning device for the special state of the customer setting, the user only needs to select a specific object, and the transmission device can simultaneously target the content of the interview record corresponding to the customer code based on the object selected by the user, based on multiple bidding records or demand indicators in the area where the object is located , using semantic emotion analysis technology or facial emotion recognition technology to detect that the customer code is in a special state, and generate a status warning for the selected object, so that the house buyers can buy with peace of mind, and don't have to worry about falling when they buy, losing money, or Impulsive house purchases lead to constant disputes. The following is a brief description of the present invention.

In order to achieve the above object, the present invention provides a warning device for a customer's special state, including a database, a search module, a calculation module and a transmission module, wherein the database is configured to store the object location information of a plurality of objects and An object information, the search module is configured to receive an object selected by a user, and obtain the area where the object is located according to the object location information of the object, and based on a plurality of bid records of the area where the object is located , at the same time, for the content of the interview record corresponding to the customer code, use semantic emotion analysis technology or facial emotion recognition technology to detect that the customer code is in a special state, generate a status warning for the selected object, and finally send it through the transmission module Enables the user's user device to display the status alert.

10: User device

101: User Interface

1011: map

1012: Regional scope

20: Teleporter

201a: Object database

201b: Area-wide database

201c: Interview Record Database

202: Search Module

203: Calculation module

204: Teleportation module

30: Object

32: Status warning

The first figure is a system structure diagram including the transmission device of the present invention.

The second figure is a schematic diagram of a user interface for presenting a map in the present invention.

The present invention can be obtained by the following examples. However, the implementation of the present invention is not limited by the following examples. Those skilled in the art can still deduce other examples according to the spirit of the disclosed examples. These embodiments all belong to the scope of the present invention. The present invention will be further described in detail with the following preferred embodiments and accompanying drawings.

Please refer to the first figure, the first figure is a system architecture diagram of the transmission device 20 of the present invention, The system includes a user device 10 and a transmission device 20 . Among them, the user device 10 mainly presents the user interface 101 through the display; the transmission device 20 mainly consists of an object database 201a, an area range database 201b, an interview record database 201c, a search module 202, a calculation module 203 and a transmission module twenty four. The object database 201a is configured to store object location information and object information of a plurality of objects, and the object information includes at least transaction price and transaction time of each object.

Wherein, the area range database 201b is configured to store a plurality of area ranges 1012, and each area range 1012 includes a plurality of objects. Each area range 1012 stores a plurality of bid records that change over time. In order to be more precise, each area 1012 in the area database 201b further stores a plurality of demand indicators that change over time, so that based on the plurality of bid records and the plurality of demand indicators of the area 1012 where the object is located, Generates the status alert for the selected object. The plurality of bid records at least include the bid amount for the specific object in each area range 1012 . The demand indicators include at least the number of labor insurance applicants and the number of registered households.

In order to grasp the status of the customer, the interview record database 201c stores multiple interview records, each interview record at least includes a customer code and its corresponding interview record content, and the interview record content can be pure voice, pure text, or an image containing voice . In other words, the content of the interview record may be a plain text record made by the broker himself according to his feelings after the interaction between the broker and the client, or the interaction process between the broker and the client may be recorded in voice or in a voice recording. Recorded by video etc.

More specifically, when the calculation module 203 compares the price changes within a specific period of time among the plurality of bidding records in the area 1012 where the object is located, if it is found that the price changes exceed a predetermined threshold value, then simultaneously for the customer code corresponding According to the content of the interview record, semantic emotion analysis technology or face emotion recognition technology is used to detect that the customer code is in a special state, and a state warning of the selected object is generated.

For example, when more and more bid records in this area range 1012 have a change of more than 10% compared with the previous month, it means that the price of this area range 1012 begins to change significantly, which is likely to cause the price of the area range 1012 to change significantly in the next few days. The transaction price, which can only be known after a few months, has relatively drastic changes. This is because it takes a period of time to brew from bidding to closing a deal, because for the seller, usually there is not only one bid, which will make the seller willing to conclude a deal, especially when the price fluctuates greatly, they will often think twice.

In addition to the above price conditions, if the customer code is detected to be in a special state by using semantic emotion analysis technology or facial emotion recognition technology, and the special state includes at least impulsive consumption, the system will generate the selected object The status warning is to protect consumers from impulsively making wrong decisions to buy and sell houses, and to avoid subsequent transaction disputes to maintain the brand image.

The user device 10 can be a mobile phone, a tablet computer, a personal digital assistant (PDA) or a desktop computer. The transmission device 20 and the user interface 101 are connected through a network. Among them, in this field, the modules of the general transmission device 20 will not be described in detail here, and only relevant modules related to the present invention will be described.

Please refer to the second figure. The second figure is a schematic diagram of the user interface for presenting a map in the present invention. As shown in the second figure, in addition to the general map (dividing the map into multiple small squares of the same size according to the coordinates, dividing the map into different administrative districts according to the road name), the presentation of the map 1011 can also be based on the coordinates The map 1011 is divided into different areas 1012 based on road location information such as road names or street outlines.

When the map 1011 is divided into different area ranges 1012, it mainly divides into communities, business districts, neighborhoods or neighborhoods based on street outlines. In the object database 201a and the area range database 201b, various information about the area range 1012 are stored, including a plurality of area ranges 1012 divided by maps, road position information of the area range 1012 boundaries, object position information, and object information .

The map area can be further divided into a plurality of regional ranges 1012, and further divided into different regional ranges 1012 according to the living functions, for example: the life circle of Yonghe City Hall, the life circle of Guohua Xitan, the life circle of Fuhe Junior High School, and the life of Yonghe Elementary School circle and so on. Or take the map of Taipei City as an illustration. The map of Taipei City is divided into 12 administrative districts. Among them, Zhongzheng District is adjacent to Daan District in the east, bounded by the first section of Xinsheng South Road, the second section of Xinyi Road, the second section of Hangzhou South Road, and the first to fourth sections of Roosevelt Road; It connects to Wanhua District and takes Zhonghua Road as the boundary. Each of these roads has road location information such as coordinates and road names. Each administrative district contains objects such as houses, communities, stores, commercial offices, factories, farmland, and construction land. Each object has corresponding coordinates and object information related to the object. Including the transaction price of each object, the real price registration price of each object, the surrounding living functions of each area range 1012 and the average price of the objects in each area range 1012 .

When the user activates the user device 10, the system will download the map data according to the location of the user device 10 or the administrative area designated by the user, and present a corresponding map through the user interface 101, which means A plurality of area ranges 1012 and individual objects falling within the area ranges 1012 (as shown in the second figure) are presented to allow the user to perform further operations.

To put it simply, when the user performs an operation, he needs to display the map 1011 presented by the user interface 101, so that the user can select an object on the map 1011 presented by the user interface 101, and after selecting the object, send The device 20 searches according to the selected search range provided by the user interface 101, and then sends the status warning 32 corresponding to the selected object to the user interface 101 for the user 3 to browse.

Specifically, the search module 202 is coupled to the object database 201a and the area range database 201b, and is configured to receive the object selected by the client code, and obtain the object where the object is located according to the object location information of the object. Area range 1012. Then, the calculation module 203 couples the search module 202 with the area database 201b, and according to the search result of the search module 202 Based on the multiple bidding records in the area 1012 where the object is located, and at the same time, aiming at the content of the interview record corresponding to the customer code, use semantic sentiment analysis technology or facial emotion recognition technology to detect that the customer code is in a special state , which generates a status alert for the selected object. As shown in the second figure, if it is determined that the status warning 32 of the object 30 may be falling, then it is represented by a relative icon.

In calculating the status warning, multiple bid records and multiple demand indicators have a positive relationship with the status warning. The higher the intensity of the multiple bid records and the plurality of demand indicators, the stronger the turning point of the status warning. At the same time, the plurality of bidding records and the plurality of demand indicators affect the turning point of the status warning in a predetermined ratio.

More specifically, the rent market and trend of the office business district to which the object belongs (that is, the area range 1012) may come to buy, because higher office rents can be accepted, which usually means that the industry (such as law firms) has relatively high profits , will also hire relatively more high-income employees. If the income of nearby residents is also higher, it means that more relatively high-income people live near the company, such as senior lawyers in law firms.

Based on this situation, if the property is farther away from the rent market, the value of the property will be higher, and the property with a higher rent increase trend at a distance means that the demand will be greater. For example, Building 101 attracts a large number of high-income earners to work here. When more and more high-income people come to work, the nearby rent market will be the first to drive over time, and then the housing price. Since the rental market will respond quickly, this phenomenon can be used to simultaneously use semantic sentiment analysis technology or facial emotion recognition technology to detect the customer code is in a special state for the content of the interview record corresponding to the customer code, and generate The status warning of the selected object can be used to predict the trend of housing prices, and if the current transaction price in a certain area is low in the same rent or income distribution, it means that the potential is high, and it can also provide buyers with a lower price first. Price slot. However, residents' income belongs to the current demand, so when calculating the state warning, the weight of residents' income can be lower than that of real estate rent. gold to ensure the reliability of the calculated status alerts.

In addition to multiple bid records, multiple demand indicators can also be used to calculate status alerts. For example, the demand indicators are the number of labor insurance applicants and the number of registered households. Since the location of labor insurance insurance usually represents the place where workers actually work, there may be potential demand for buying houses near the company, especially because the number of labor insurance applicants in this area has increased significantly. Therefore, by observing the number of labor insurance applicants over time, we can see the future demand changes in the area, but the number of registered households is more of a current demand, so in When calculating status warnings, the weight of the number of registered households can be lower than the number of labor insurance insureds to ensure the reliability of calculating status warnings.

However, the above description is only a preferred embodiment of the present invention, and does not limit the patent scope of the present invention accordingly. Therefore, all equivalent structural changes made by using the description and drawings of the present invention are all included in the same reasoning. Within the scope of the present invention, it is hereby stated.

10: User device

101: User Interface

20: Teleporter

201a: Object database

201b: Area-wide database

201c: Interview Record Database

202: Search Module

203: Calculation module

204: Teleportation module

Claims (6)

A client specific state alert device is used to send a state alert to a user device, including: An interview record database, storing a plurality of interview records, each interview record contains at least one customer code and its corresponding interview record content, the interview record content can be pure voice, pure text or video containing voice; an object database, storing an object location information and an object information of a plurality of objects; An area range database, storing multiple area ranges, wherein each area range contains multiple objects, each area range stores a plurality of bid records that change over time, and the plurality of bid records includes at least each area range The bid amount for a particular item; a search module, coupled to the object database and the area database, configured to receive the object selected by the client code, and obtain the area where the object is located according to the object location information of the object; A calculation module, coupled with the search module and the area database, according to the search results of the search module, and based on the plurality of bid records of the area where the object is located, comparing the plurality of bid records at a specific time If it is found that the price change exceeds a predetermined threshold, at the same time, for the content of the interview record corresponding to the customer code, use semantic emotion analysis technology or facial emotion recognition technology to detect that the customer code is in a special state , then generate a status alert for the selected object, wherein the special status includes at least impulsive consumption; and A transmitting module, coupled to the computing module, is configured to transmit the status alert of the selected object to the user device. The warning device for the customer's special state as described in item 1 of the scope of the patent application, in which the scope of the area Each area in the database stores a plurality of demand indicators that change over time, so that the status alert of the selected object is generated based on the plurality of demand indicators in the area where the object is located. The demand indicators include at least The number of labor insurance applicants and the number of registered households. The warning device for the special state of the customer as described in item 2 of the scope of the patent application, wherein the plurality of bidding records and the plurality of demand indicators have a positive relationship with the status warning, and the higher the strength of the plurality of bidding records and the plurality of demand indicators, The turning point of the state warning is also stronger. The warning device for the special state of the customer as described in item 3 of the scope of the patent application, wherein when calculating the state warning of the object, the plurality of bidding records and the plurality of demand indicators affect the state warning in a predetermined ratio turning point. The warning device for a customer's special status as described in item 4 of the scope of the patent application, wherein the database further includes a plurality of area ranges configured to store a road location information of a road and bounded by the road. The warning device for the special state of the customer as described in item 5 of the scope of the patent application, wherein the areas are divided according to the location information of the road, so that the areas are administrative districts, communities, business districts, neighborhoods or ri, where the road The location information includes a landmark, a road name and a street outline.

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