TWI550544B - Community service integration platform - Google Patents

Description

Community service integration platform

This creation is about a community service integration platform, especially a community service integration platform with information interaction.

In recent years, as the demographic pattern changes, people gradually move to the city, and the demand for urban living space increases. However, the size of the city is limited, and community-based homes on high floors are becoming more common in response to the ever-increasing space demands.

The community is synonymous with all households and jointly maintains the area in which they live. According to the regulations governing apartment buildings, the community usually establishes a management committee, which is called the management committee, and the management committee leads the community management and maintenance work. The main work of the management committee includes household visitors' access management, postal service, utility management, building maintenance or community preservation. These jobs are usually done manually. However, manual processing is disadvantageous.

The general management committee will cooperate with the security company to arrange for the security personnel to be on duty at the community entrance counter to handle the management of personnel entry and exit or postal service. However, often because of the company's personnel assignments or shifts, the turnover rate is high, and each person's work standards or habits are different, and people are prone to errors when handing over. In addition, most of the households communicate with the management committee through the counter staff. When the counter staff is easy to move, the household information is not easy to pass to the management committee, resulting in poor communication between the residents and the management committee, and the problem of community disharmony. . Moreover, manual management of the community usually generates a large amount of paper materials, and the community generally does not sacrifice the public area to set up the data room. Therefore, too much paper information is not easy. It is not environmentally friendly. In addition, the way of community management varies from person to person, and the systems that support management are mostly independent, and there is no connection between individual systems. Not only is the function complicated, but the system maintenance is also complicated. In particular, whenever an individual system service provider is replaced, the system is replaced, and community resources are difficult to retain, causing many inconveniences in the management of the community.

In summary, how to improve the shortcomings of community management, effectively increase management efficiency and promote community development is worth considering in the field of ordinary knowledge.

The purpose of this creation is to provide a community service integration platform that makes community management more efficient and promotes community development.

Based on the above objectives and other purposes, the present invention provides a community service integration platform, including a server host, a management terminal, and a resident terminal. The management terminal also includes a counter module, an environment monitoring module and a background management module. The counter module can be used by the counter management staff to perform the management duties of the counter and to check the status of the current service. The environmental monitoring module is connected with the public equipment in the community, and can view the status of the public equipment or the remote remote control public equipment, and the background management module. Community managers can view the status of community management business. The household side includes an information interaction platform for receiving messages from the management terminal, transmitting messages to the management terminal or viewing community information. The server is connected to the customer terminal and the management terminal through a communication network, and the client terminal and the management terminal can transmit messages to each other through the server. The above-mentioned community service integration platform, wherein the counter module further includes a postal management module, the postal management module is capable of registering mails sent and received by the community, and transmitting a notification message to the information interactive platform to notify the household to pick up the pieces. The above-mentioned community service integration platform, the postal module also includes a code reader, which can read the barcode on the mail and quickly register the mail information.

The above-mentioned community service integration platform, wherein the counter module further includes a visitor management module, and the visitor management module can register the status and materials of non-community members entering and leaving the community.

The above-mentioned community service integration platform, wherein the counter module further comprises a mail management module, and the material management module can register the items that the households place on the counter and the recipient information.

The above-mentioned community service integration platform, wherein the counter module further includes a camera lens, and the camera lens can capture images for the postal management module, the visitor management module and the material management module for identification or storage purposes.

The above-mentioned community service integration platform, wherein the information interaction platform further includes a reservation module, and the resident terminal can reserve the use of the public facility to the management terminal through the reservation module.

The above-mentioned community service integration platform, wherein the information interaction platform further includes a notification module, and the household terminal can notify the management terminal through the notification module to deal with problems occurring in the community.

The above-mentioned community service integration platform, in which the information interaction platform can be linked with a mobile application, and the mobile terminal can view the information in the information interaction platform through the mobile application.

The above-mentioned community service integration platform also includes a collaborative management module, which is connected to the management terminal through the server and the management terminal; Contact the information platform.

The above-mentioned community service integration platform, wherein the communication network is an internet, a regional network or an internal network.

In order to make the above-mentioned features and advantages of the present invention more comprehensible, the preferred embodiments will be described below in detail with reference to the accompanying drawings.

1‧‧‧Community service integration platform

11‧‧‧Management

111‧‧‧ counter module

1111‧‧‧Post Management Module

1112‧‧‧ Visitor Management Module

1113‧‧‧Ship management module

1114‧‧‧Environmental Management Module

1115‧‧‧ camera lens

112‧‧‧Background Management Module

12‧‧‧Household

121‧‧‧Information interaction platform

1211‧‧‧Reservation Module

1212‧‧‧Notice module

122‧‧‧Mobile App

13‧‧‧Collaborative management module

14‧‧‧Servo host

FIG. 1 and FIG. 2 are diagrams showing the architecture of the community service integration platform of the present embodiment.

FIG. 3A illustrates an execution screen of the counter module.

FIG. 3B illustrates an execution screen of the postal management module.

FIG. 3C illustrates an execution screen of the guest management module.

FIG. 3D illustrates an execution screen of the material management module.

3E and 3F illustrate an execution screen of the environmental monitoring module.

FIG. 3G illustrates an execution screen of the background management module.

Figure 4 shows the execution screen of the information interaction platform.

Figure 5 depicts a screen executed by the mobile application at the household end.

Please refer to FIG. 1 and FIG. 2 . FIG. 1 and FIG. 2 are diagrams showing the architecture of the community service integration platform according to the embodiment. Referring to FIG. 1 , the community service integration platform 1 of the present embodiment is mainly composed of a management terminal 11 , a resident terminal 12 , a collaboration terminal management module 13 and a server host 14 . The server 14 is connected to the management terminal 11, the resident terminal 12, and the cooperation terminal management module 13 via a communication network. The management terminal 11, the resident terminal 12, and the collaboration terminal management module 13 can also transmit messages to each other through the server host 14. The management terminal 11, the resident terminal 12, the collaboration terminal management module 13 and the servo host 14 are connected to each other through a communication network, such as an internet, a regional network or an internal network. In the preferred embodiment, the management terminal 11, the resident terminal 12, the collaboration terminal management module 13, and the server host 14 are connected to each other through a regional network.

Referring to FIG. 2, the management terminal 11 includes: a counter module 111 and a background management module 112. The counter module 111 provides the duty of the counter attendant to perform or manage the counter. Therefore, the counter module 111 includes a post management module 1111, a visitor management module 1112, a belonging management module 1113, and an environment. Monitoring modules 1114, which can assist counter attendants in performing or managing the services of the counter.

Please refer to FIG. 3A. FIG. 3A illustrates an execution screen of the counter module 111. The counter attendant can operate the counter module 111 via the touch screen, and can select the post management module 1111, the visitor management module 1112, the material management module 1113, or the environment monitoring module 1114 in the execution screen to Convenient management of the tasks to be performed. In addition, the counter service staff can also view other information in the counter module 111, such as: public facility reservation situation, household gas registration status, matters assigned by the community management unit, service staff shift schedule, visitor access card status or calendar.

Please refer to FIG. 3B. FIG. 3B illustrates an execution screen of the postal management module 1111. When a postman or logistics operator sends the mail to the counter, the counter attendant can select the postal management module 1111 in the counter module 111. At this time, the counter attendant can register the information of the mail, and can register the recipient's information (for example: area number, house number, floor or name, etc.) and mail data (for example: source, mail type, barcode number) in the execution screen. Or sender, etc.). After the recipient information and mail information registration is completed, the postal management module 1111 sends a notification to the household end 12 to notify the resident to pick up the mail at the counter. In addition, the bar code reader can be used to read the bar code on the mail, and the mail information can be quickly registered to the postal management module 1111. After the mail is received by the household terminal 12, the counter attendant can register the time when the mail is received in the postal management module 1111, and indicate that the mail has been received.

Please refer to FIG. 3C . FIG. 3C illustrates an execution screen of the guest management module 1112 . When a non-community member wants to enter the community, the counter attendant can click on the visitor management module 1112 in the counter module 111 to register the visitor's profile. The information to be registered by the visitor includes the visitor (eg area code, house number, floor and name), visitor category (eg visit by relatives and friends, contact or delivery service, etc.), number of visitors, mortgage document type (eg identity card) , driver's license or health insurance card, etc.), name, phone number or license plate number. After the visitor data is entered, you can register the card number of the visitor-only access card and visit the visitor. A dedicated access card is handed over to visitors, making it easy for visitors to enter the community. When the visitor wants to leave, the counter attendant can register the visitor departure time in the visitor management module 1112, mark the visitor has left, retrieve the visitor-specific access card and return the visitor's mortgaged certificate.

Please refer to FIG. 3D , which is illustrated as an execution screen of the belonging management module 1113 . Community households often place items on the counter and then pick them up from another household or non-community member. At this point, the counter service staff can click on the material management module 1113 in the counter module 111 to register the items. Information that can be registered on the screen, such as: household information, recipient information, and item information. When the recipient is a community resident or the item is taken away, the property management module 1113 sends a notification to the household 12 (ie, the resident or the consular household). While the item is taken away, the counter service personnel can register the collection time in the material management module 1113 and mark that the item has been received.

The post management module 1111, the visitor management module 1112, and the belonging management module 1113 can also be used in conjunction with a camera lens 1115. The counter staff can use the camera lens 1115 to capture images of mail, visitors or items, which can be used to manage objects or visitors. The image of the mail can also be sent to the household side with the notification, so that the convenient household can identify the item. These images can also be used for future deposits.

Please refer to FIG. 3E and FIG. 3F . FIG. 3E and FIG. 3F are diagrams showing an execution screen of the environment monitoring module 1114 . In addition to the above-mentioned general counter management business, the counter service staff can click on the environmental monitoring module 1114 in the counter module 111. The environmental monitoring module 1114 is connected to various public devices in the community, so the counter operation service through the environmental monitoring module 1114 People can instantly monitor the status of public devices. In the execution screen of the environmental monitoring module 1114, the status of the utility of each area, such as water supply, intake and exhaust, drainage, electricity, power, fire, lighting, or security, is displayed. The color of the text is used to indicate the status of the public device. For example, the gray text indicates that the facility is not installed in the area, and the green text indicates that the public device is operating. Normal, yellow, or red text indicates that the utility is not functioning properly or is malfunctioning. The public devices that the environmental monitoring module 1114 can monitor are, for example, public area air conditioners, lighting equipment, monitors, fire fighting equipment, power supplies, exhaust motors, pumping motors, sewage motors, top floor satellite receivers, or tap water supplies, and the like. Referring to FIG. 3F, the environment monitoring module 1114 can also display the detailed device status of the facilities in the area to facilitate the counter service personnel to further monitor the detailed status and problems of the public equipment. For example, the lighting in the living room in the plan view turns red (indicated by the exclamation mark pattern in Figure 3F), indicating that the lighting device in the living room is malfunctioning.

In addition, the environmental monitoring module 1114 can also assist the counter service personnel to more effectively monitor the public facilities or public facilities through the sensing device. For example, the living room is equipped with an infrared sensing device, which will periodically scan the interior of the living room. If the infrared sensing device is scanned and found that the living room has been idle for a period of time, no one will send a notification to the environmental monitoring module 1114 to remind the counter service. Personnel will turn off the air conditioning or lighting in the living room to avoid wasting power.

Please refer to FIG. 3G. FIG. 3G illustrates an execution screen of the background management module 112. The counter module 111 is provided to the counter service staff to manage the counter service, and the back office management module 112 is provided to the community management personnel (for example, the director general or the financial accountant) to manage the community's administrative services. The status of the community management can be checked in the execution screen of the background management module 112, for example, to view the current service status of the counter (for example, mail management, visitor management, material management or counter attendance status), current financial status of the community. (for example: cash, petty cash, management fee collection), editorial community announcements, community member address book or calendar, etc. The background management module 112 can further display the detailed financial status of the community, and can generate various financial statements based on the financial information (for example, cash income voucher, financial monthly statement or current asset table, etc.).

Please refer to FIG. 2 and FIG. 4 . FIG. 4 illustrates an execution screen of the information interaction platform 121 . Household 12 is It must be connected to the server through an information interaction platform 121 to communicate with the management terminal 11 or the cooperation terminal management module 13. The information sharing platform 121 includes a reservation module 1211, that is, a notification module 1212. The household terminal 12 can view the current use situation of the public facilities by clicking the reservation module 1211, and can reserve the use of public facilities such as a gym, a conference room, an audio-visual room or a swimming pool, and the like. The notification module 1212 is to enable the resident to report the current community status to the management terminal 11, for example, the utility equipment needs to be repaired in somewhere, or the monthly gas usage registration. In addition, the resident terminal 12 can view various community information or life information on the information interaction platform 121, such as: community announcement, mail collection notice, public facility use notice, management fee payment notice, opinion survey or visitor status.

Please refer to FIG. 5. FIG. 5 illustrates a screen executed by the mobile application 122 of the resident terminal 12. In addition to viewing the community status or communicating with the management terminal 11 through the information interaction platform 121, the resident terminal 12 can also view the community status or communicate with the management terminal 11 through a mobile application 122. The mobile application 122 can be installed on the electronic mobile device, and the mobile application 122 is linked to the information interaction platform 121. That is to say, the information or notification on the information interaction platform 121 can be synchronously displayed on the mobile application 122. Similarly, the customer terminal 12 can also use the reservation module 1211 or the notification module 1212 in the information interaction platform 121 through the mobile application 122. In addition, the mobile app 122 can also allow the client to view other information, such as family messages, live information or community announcements.

The aforementioned information interaction platform 121 and the mobile application 122 are platforms for the user terminal 12 to communicate with the management terminal 11. Of course, the information that different households can view on the interactive platform 121 and the mobile application 122 is different, for example, the number of mails to be received, the amount of management fees paid, the status of repairs, or the status of public facilities reservations.

Referring to FIG. 1 , the community service integration platform 1 further includes a collaboration management module 13 . The collaboration management module 13 is an information platform that integrates organizations outside the community. The management terminal 11 or the residence terminal 12 can communicate through the association. The force management module 13 communicates with organizations outside the community. Institutions outside the community are, for example, natural gas companies, power companies, electrical appliances, telecommunications companies or special food and beverage outlets. For example, when the occupant 12 responds to the pumping motor failure through the notification module 1212 in the information interaction platform 121, the management terminal 11 can contact the relevant water and electricity line to repair the pumping motor through the cooperation terminal management module 13. .

All kinds of information in the above-mentioned community integration platform 1, such as mail management, visitor management, property management, public equipment notification repair records, public facility reservation records or financial records, will be stored in the server 14 for future convenience. Check or deposit use. The server host 14 can be set in the community and managed by the community management unit; the external cloud server provider can also be managed to operate the server 14 . Through the creation of the community service integration platform, the community management unit can manage the district more efficiently, and integrate the management terminal, the household terminal and the cooperation terminal, and construct a communication platform to make the management terminal, the household terminal and the cooperation terminal more convenient to communicate. And the management and communication details are transparent, to avoid community disharmony caused by poor communication. Therefore, through the creation of the community service integration platform, we can integrate multiple resources and strengthen communication to promote community development.

The present invention is described above by way of example, but it is not intended to limit the scope of patent rights claimed herein. The scope of patent protection is subject to the scope of the patent application and its equivalent fields. Any changes or modifications made by those skilled in the art without departing from the spirit or scope of this patent are subject to the equivalent changes or designs made in the spirit of the present disclosure and should be included in the scope of the patent application below. Inside.

1‧‧‧Community service integration platform

11‧‧‧Management

111‧‧‧ counter module

112‧‧‧Background Management Module

12‧‧‧Household

121‧‧‧Information interaction platform

122‧‧‧Mobile App

13‧‧‧Collaborative management module

14‧‧‧Servo host

Claims (8)

A community service integration platform includes: a server; a management terminal, the management terminal includes: a counter module, the counter module is used by the counter management personnel to perform the management service of the counter and to view the current service status; The group also includes an environmental monitoring module, which is connected to a public device in the community, and can view the state of the public device or the remote remote control public device; a background management module, the background management module is available to the community The manager views the status of the community management service; and a resident terminal, the resident terminal includes an information interaction platform for receiving messages from the management terminal, transmitting messages to the management terminal or viewing community information; wherein The server host is connected to the customer terminal and the management terminal through a communication network, and the client terminal and the management terminal can transmit messages to each other through the server host. The counter module further includes a post management module and a mail management module. Group, and a camera lens, the postal management module can register the mail in and out of the community, and send a notification message to the information mutual The platform notifies the household to pick up the item, the item management module is capable of registering the item and the recipient information that the household has placed on the counter, and the camera lens can capture the image for the postal management module, the visitor management module, and the The object management module is used for identification or verification purposes; wherein the camera lens is suitable for taking images of mails, visitors or items for use, so that the images can be used to conveniently manage objects or visitors and can also be used for future use; The images of these emails can also be sent to the occupant along with the notifications to facilitate the identification of the items by the occupants. For example, in the community service integration platform described in claim 1, the postal module further includes a code reader, which can read the barcode on the mail and quickly register the mail information. The community service integration platform of claim 1, wherein the counter module further includes a visitor management module capable of registering status and materials of non-community members entering and leaving the community. The community service integration platform of claim 1, wherein the information interaction platform further includes a reservation module, and the resident terminal can reserve the use of the public facility to the management terminal through the reservation module. For example, in the community service integration platform described in claim 1, the information interaction platform further includes a notification module, and the household terminal can notify the management terminal to handle problems occurring in the community through the notification module. The community service integration platform as described in the first application of the patent application, wherein the information interaction platform can be linked to a mobile application, and the mobile application can view the information in the interactive platform through the mobile application. The community service integration platform as described in claim 1 further includes a collaboration management module, wherein the collaboration management module connects to the management terminal through the server and the management terminal; the residence terminal and the management The collaboration terminal can communicate with the information platform of the organization outside the community. For example, the community service integration platform described in claim 1 wherein the communication network is an internet, a regional network or an internal network.