569633 A7 _ B7 五、發明説明（1 ) 〔發明所屬之技術領域〕 本發明係有關一種大樓等之集中型住宅的接待管理系 統。 〔以往之技術'〕 一直以來，大樓等之集中型住宅，其對櫃檯之接待服 務的須求日益增高，且對高額分別出售的大樓來說，櫃檯 的接待服務更被視爲理應附帶的服務之一。近來，由於大 樓的差別化競爭，連一般大樓也開始要求接待管理服務， 但是，如果長期讓接待服務人員駐在現場工作的話，住戶 所須分擔之經費相對就會增高，對於不是1 0 0戶以上之 大型大樓來說，便會產生經濟上的困難。 目前在一般的大樓當中，管理人員兼任接待業務頗爲 普遍，但是，因爲管理人員也須要負負公共區域的淸掃、 倒垃圾及設備檢查等許多工作內容，所以，當管理人員不 在管理室時，就無法——對來訪者進行確認，或處理回應 住戶的問題。 因此，爲了配合送報業者能將報紙送達到各訂戶處， 便有些大樓會在早上的固定時段解除入口的自動鎖功能。 此外，雖然有很多大樓裝設有保全公司之保全系統，但是 ，該系統之功能仍只停留在通知異常事態之發生，很少具 有可防範事故發生之現場監視功能。 另一方面，因爲最近各住戶的.對講機螢幕已被觸摸式 面板所取代。因此，便有提案在既有的接待櫃檯上設置觸 本紙張尺度適用中國國家標準（CNS ) A4規格（210X 297公釐） 77^ (請先閲讀背面之注意事項再填寫本頁) -裝.569633 A7 _ B7 V. Description of the invention (1) [Technical field to which the invention belongs] The present invention relates to a reception management system for a centralized house such as a building. [Previous technology '] Traditionally, in centralized houses such as buildings, the demand for counter reception services has been increasing, and for buildings sold separately for a large amount, counter reception services have been regarded as a supplementary service. one. Recently, due to the differentiated competition of buildings, even general buildings have begun to require reception management services. However, if reception service personnel are stationed on site for a long period of time, the expenses to be shared by households will increase relatively. For large buildings, economic difficulties will arise. At present, in general buildings, it is quite common for managers to serve as a receptionist. However, because managers also have to undertake many tasks such as sweeping public areas, dumping garbage, and inspecting equipment, when managers are not in the management room , It is not possible to confirm the visitor or deal with the issue of responding to the household. Therefore, in order to match the delivery of newspapers to the subscribers, some buildings will release the automatic lock function of the entrance at a fixed time in the morning. In addition, although many buildings are equipped with security systems of security companies, the functions of this system remain only to notify the occurrence of abnormal events, and rarely have on-site monitoring functions to prevent accidents. On the other hand, recently, the intercom screen of each resident has been replaced by the touch panel. Therefore, there is a proposal to set the touch paper size on the existing reception counter. The paper size applies the Chinese National Standard (CNS) A4 specification (210X 297 mm) 77 ^ (Please read the precautions on the back before filling out this page)-Pack.
、1T 經濟部智慧財產局員工消費合作社印製 569633 A7 B7 五、發明説明（2 ) 摸面板式的接待系統，就像可以連接網際網路或輕易取得 地區商店或公家機關之資訊的無人接待櫃檯般，來訪者可 藉由該接待系統直接打電話到欲訪者家中。 但是，因爲住宅是個極其隱私的地方，如果住戶透過 攝影機會受到遠處之警衛監視的話則難免會產生不舒服的 感覺。此外，僅管住戶對於委任櫃檯接待小姐等人員來管 理可疑人物的入侵視爲當然，但是讓櫃檯接待小姐一個人 獨自待在現谓直到深夜也確實具有其危險性。 而且，因爲通常現場都不會有監督人員在，且不會要 求管理人員是否適任接客服務之工作，所以如果管理人員 的個性不適合該服務業務的話，其對來訪者或住戶的態度 就容易會讓人產生不愉快的感覺。 相反地，有時住戶對管理人員也會有超越該職務範圍 的過份要求。再者，爲了設置管理人員室，入口的面積縮 小也會是個問題。 此外，由於受到大樓設計上的約束，通常會將信箱、 快遞信箱、送洗衣物箱等設在從入口或管理人員室看不到 的死角處，所以對於煩人的廣告傳單輕易地投到各信箱內 ，或藉由報紙停留時間的長短得以獲知特定的住戶長期不 在家的訊息，或藉由貼在信箱上的居民姓名得知其居民姓 名或其家庭結構，或利用信件、快遞、送洗衣物等來惡作 劇，送達錯誤及郵件滯留等情況的發生更有其防止之必要 性。 而且以往對快遞信箱或送洗衣物箱等的處理方式，均 本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐）~^ -裝l· — (請先閲讀背面之注意事項寫本頁) 訂 經濟部智慧財產局員工消費合作社印製 569633 A7 B7 五、發明説明（3 ) 藉由事先給予住戶密碼或卡片，或者只有特定的契約商店 才能將信箱內的東西取出，除了事前登錄過的人以外，任 何人均無法處理箱內的物品。假設來取物品的人不同於先 前之登錄者的話，是絕對無法經由快遞箱取走任何東西的 〇 本發明即爲解決前述課題之集中型住宅的接待管理系 統，其目的爲：藉由讓複數之集中型住宅的各入口與集中 管理中心之澗能達到對面雙向通話般，讓少戶數的集中型 住宅也能廉價地提供來自適任之接待人員的接待管理系統 ，且對住戶而言更能確保其便利及絕對之安全性，同時對 來訪者來說，也不會產生不愉快感的集中型住宅的接待管 理系統。 〔解決課題之手段〕 爲了達到前述目的之本發明的集中型住宅的接待管理 系統即爲一種設置在複數之集中型住宅的各入口的接待管 理系統，其特徵爲：在前述入口內設置拍攝前述入口影像 的攝影設備、及影像顯示設備、以及通話設備；前述攝影 設備、前述影像顯示設備及通話設備均由集中管理中心以 遙控操作方式來管理。 藉由在入口處設置拍攝前述入口影像的攝影設備、及 影像顯示設備、以及通話設備，並且該攝影設備、影像顯 示設備及通話設備均由集中管理中心以遙控操作來管理的 方法，讓位於入口處的來訪者及位於集中管理中心的接待1T printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 569633 A7 B7 V. Description of the invention (2) The touch panel reception system is like an unattended reception counter that can connect to the Internet or easily obtain information on regional stores or public agencies Generally, the visitor can directly call the visitor's home through the reception system. However, because the house is a very private place, if the residents are monitored by distant guards through the camera, it will inevitably cause uncomfortable feeling. In addition, it is only natural for the residents to appoint a counter receptionist to manage the intrusion of suspicious characters, but it is indeed dangerous to leave the counter receptionist alone until late at night. Moreover, because there are usually no supervisors on site, and managers are not required to be suitable for the pick-up service, if the personality of the manager is not suitable for the service business, their attitude towards the visitors or residents will easily make People feel unpleasant. Conversely, sometimes residents have excessive demands on managers beyond the scope of the job. Furthermore, in order to set up a management room, a reduction in the area of the entrance may be a problem. In addition, due to restrictions on the design of the building, letter boxes, courier boxes, laundry boxes, etc. are usually located in a blind spot that cannot be seen from the entrance or the management staff room, so annoying advertising leaflets can be easily dropped into each letter box Inside, or the length of time the newspaper stays can be used to learn about the specific household ’s long absence, or the name of the resident or his family structure by the name of the resident posted on the mailbox, or the use of letters, courier, and laundry It is necessary to prevent mischief, delivery errors, and mail retention. Moreover, in the past, the handling methods such as express mail boxes or delivery laundry boxes are all in accordance with the Chinese national standard (CNS) A4 specifications (210X297 mm) on this paper size ~ ^ -install l · — (Please read the notes on the back first to write this Page) Order printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 569633 A7 B7 V. Description of the invention (3) By giving the resident a password or card in advance, or only certain contract stores can take out the contents of the mailbox, except for registration beforehand No one else can handle the contents of the box. Assuming that the person who picks up the goods is different from the previous registrant, it is absolutely impossible to remove anything through the courier box. The present invention is a reception management system for a centralized residence that solves the aforementioned problems. The purpose is to: The entrance of the centralized house and the centralized management center can reach the opposite two-way communication, so that the centralized house with a small number of households can also provide a reception management system from qualified reception staff at a low cost, and it is more capable for the residents. The reception management system of a centralized house that ensures its convenience and absolute security, and does not create an unpleasant feeling for visitors. [Means for Solving the Problems] The reception management system of the centralized house of the present invention for achieving the aforementioned object is a reception management system installed at each entrance of a plurality of centralized houses, and is characterized in that: The photography equipment, the image display equipment, and the communication equipment of the entrance image; the foregoing photography equipment, the foregoing image display equipment, and the communication equipment are all managed by the centralized management center by remote operation. By providing a photographing device, an image display device, and a call device for photographing the entrance image at the entrance, and the photographic device, the image display device, and the call device are all managed by remote management by a centralized management center, giving way to Visitors at the entrance and reception at a centralized management center
本紙張尺度適用中國國家標準（CNS ) A4規格（210><297公釐）~TfiT -裝-- (請先閱讀背面之注意事項寫本頁) 訂 經濟部智慧財產局員工消費合作社印製 經濟部智慧財產局員工消費合作社印製 569633 A7 B7 五、發明説明（4 ) 人員得以對面雙向對話，使即使是少戶數的集中型住宅也 能夠廉價地提供接待管理系統。而且，不同於以往之各集 中型住宅單獨所使用的觸摸面板式的接待管理系統，因爲 是雙向對話方式所以對來訪者更能提供較佳的應對態度。 此外，當前述集中管理中心將藉由前述之攝影設備及 通話設備，把外來之來訪者所留下的來訪資料通知前述集 中型住宅的住戶時，每個住戶便能夠確實得知有無來訪者 及其來訪要-事。 再者，前述來訪資料，包括配送到快遞信箱、郵件信 箱、送洗衣物箱等各項配送資料，當前述集中管理中心將 該配送資料傳達給前述集中型住宅的住戶時，每個住戶便 能確實得知快遞信箱、郵件信箱、送洗衣物箱裡物件的配 送狀況。而且，也不須要爲了使用快遞信箱、郵件信箱、 送洗衣物箱書等做事前之登錄，任何人都可以收受該物品 〇 前述集中型住宅的入口處如果安裝有可偵測外來訪客 之偵測設備的話，來訪者一進入入口，偵測設備便會立刻 查覺，位於集中管理中心的接待人員便可做出即刻的對應 0 而且因爲郵件信箱等均受到攝影設備的常時監視，所 以對於那些不受住戶歡近的廣告傳單的投遞、或有人對該 設備有惡作劇之舉時，均可透過影像設備或通話設備發出 警告，以達到阻止之目的。 此外，如果鎖的開閉或電梯也由前述集中管理中心遙 本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐）·Ί · -裝 L---Γ . (請先閱讀背面之注意事項寫本頁) 、11 569633 Α7 Β7 五、發明説明（5 ) 請 先 閱 讀 背 面 之 注 意 事 項 再 填 本 頁 控操作的話’入口的自動鎖能藉由遙控操作來開鎖，甚至 藉由遙控操作也能指定電梯到入口（如一樓）的所在樓層 。而且，藉由遙控操作也能在確認投函物及收件者之後， 自動解除快遞信箱、郵件信箱、送洗衣物箱上的鎖。 〔發明之 茲參 的接待管 中型住宅 本發明之 示本發明 本發明之 態圖。 本發 般係在形 .·、 η 的 線路、網 結，並由 在此 區與外部 在各 如第2圖 像的攝影 示板4， 經濟部智慧財產局員工消費合作社印製 實施形態〕 照圖面具體說明有關本發明之裝設在大樓入口處 理-系統的一實施例。第1圖a係有關本發明之集 的接待管理系統的槪念圖，第1圖b則顯示有關 網際網路系統之一實施例的槪念圖，第2圖係顯 之裝置構成的一實施例的方塊圖，第3圖係顯示 機能圖，而第4圖則顯示使用本發明之系統的樣 明之集中型住宅的接待管理系統，如第1圖所示 成複數之集中型住宅之各大樓a、b、c ..... 各個入口 2處裝設有接待管理系統，並藉由專用 際網路線路、或是無線將之與集中管理中心相連 集中管理中心統一管理之系統。 所謂之入口 2係指藉由自動鎖等物將大樓之居住 隔離且爲設在外部側的區域。 大樓a、b、c、......、η的各個入口 2處， 〜第4圖所示般，安裝有做爲拍攝該入口 2之影 設備的攝影機3、及做爲影像顯示設備的電子告 以及做爲通話設備的麥克風或喇叭5等，且攝影 ^紙張尺度適用中國國家標準（CNS ) Α4規格（210χ 297公釐）~ ------ 569633 A7 B7 五、發明説明（6 ) 機3、電子告示板4及麥克風或喇叭5均由集中管理中心 1遙控操縱。 此外’攝影機3、電子告示板4及麥克風或喇叭5亦 可以影像電s舌來替代。再者，在入口 2裝設有做爲偵測來 訪者之偵測設備的人體感應器6，且感應器6所偵測到的 來訪者資料也會傳送到集中管理中心。 還有’爲了降低成本，來訪者所使用的呼叫鈕平時可 做爲監視照1象用，一旦有來訪者按鈕時再與集中管理中心 1的專用線路連線即可。 一旦來訪者站立在入口 2處，人體感應器6便會偵測 出有來訪者，而且攝影機3也會將來訪者的模樣攝影並傳 送至集中管理中心1。在隨著位於集中管理中心1穿著制 服的接待人員的影像顯示在電子告示板4的同時，B刺叭5 也會傳出「歡迎光臨，請問有何貴事？」等的接待語，並 且藉著麥克風或喇叭5，來訪者得以和集中管理中心1彼 此對話。（第4圖之連接路線A ) 經濟部智慧財產局員工消費合作社印製 此外’尙可在接待櫃檯安裝具有電視電話機能之觸摸 式面板的個人電腦，則來訪者或住戶只要按一下電腦的觸 摸式面板便能夠和集中管理中心1通話。 還有，在住戶的住處7內也裝設有電視電話8，該電 視電話8係可以與集中管理中心相互對話。（第4圖之連 接路線B )再者，尙可以一般電話或電腦等利用網際網路 或電子郵件來取代電視電話8，與集中管理中心來進行通 話，應各種情況之須求，還可以用各人之行動電話來進行 本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐）_ 9 569633 A7 ______B7 五、發明説明（7 ) 通話。 〔發明的效果〕 藉由攝影機3或麥克風5等物所得到之有關來訪者的 模樣或聲音均在集中管理中心i內與每曰記事共同以錄影 、錄音方式保存著，如果來訪者所欲拜訪之住戶剛巧不在 時’集中管理中心丨還可以將由攝影機3或麥克風5等所 得到之有關有訪者的模樣及聲音等訊息傳送給該住戶，讓 該住戶回家後再放映確認即可。 ， 有謂來訪資訊還包括了送達到快遞箱、郵件信箱及送 洗衣物箱等之物品的配送資訊，集中管理中心1也可以將 g亥資訊傳達給住戶’再由住戶加以確認。 例如.虽快遞業者來訪時，同樣地也是由集中管理中 心1來做接待的工作，由集中管理中心1利用電視電話8 等呼叫住戶，如果住戶要直接收取快遞物品的話，就可以 利用遙控操作來解除通往住戶區的出入口的鎖，指引快遞 業者通往該住戶的居家區域。 經濟部智慧財產局員工消費合作社印製 而如果該住戶不在家時，則由集中管理中心1以遙控 操作解除快遞箱9的鎖，並指引快遞業者有關快遞箱的使 用方法。此時，爲應付可能之搬家或傳票記載錯誤等情況 之發生，必須針對住所、姓名等收件者之各事項加以確認 。當住戶不在家而利用快遞箱9來收取物品時，集中管理 中心1會將該訊息傳達給該住戶，等住戶回來後便得以確 -10- 本紙張尺度適用中國國家標準（CNS ) A4規格（21〇X297公釐） 569633 A7 B7 五、發明説明（8 ) 同樣地，郵件信箱、送洗衣物箱或報紙等也可以用相 同的方法來應對，不管是對於配送業者或住戶來說都極具 便利性。藉由這樣的服務管理系統，則不論是利用快遞箱 、郵件信箱或送洗衣物箱等都不須經過事前之登錄，任何 人均可收、受物品。 此外，被接待到住戶區的各類業者，從他們完成公事 到離開大樓爲止，一切行動均被集中管理中心1透過設置 在電梯或走廊等公共區域的監視攝影機所遙控監視著，當 集中管理中心1確認了業者自住戶區離開大樓後，便會以 遙控操作方式關閉從入口 2通往住戶區之出入口的鎖。 至於裝設在停車場、電梯或走廊、集會室或保育室等 公共區域的監視攝影機，則由裝備有人體感應器6的螢幕 藉由網際網路將該螢幕畫像2 4小時地由集中管理中心1 來遙控監視，如此一來便可確保警備上的安全性。 再者，當可疑人物在入口 2處徘徊時，集中管理中心 馬上就可藉由人體感應器6及攝影機3、麥克風5等偵測 到，並可利用喇叭5或電子告示4來予以驅逐。 經濟部智慧財產局員工消費合作社印製 而且，藉由設立將住戶7的電視電話8及入口 2的攝 影機3或麥克風/喇叭5連結之連接路線C的話，當住戶 在家時’也可選擇不須透過集中管理中心1而如以往般直 接與來訪者通話的方式。（如第4圖中之連接路線C ) 集中管理中心1可藉由設置在公共區域的喇叭將防止 犯罪、防災或火災等保全資訊通報給各住戶或保全公司、 消防署等，並可在大樓內播放。 -11 - 本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐） 569633 Α7 Β7 五、發明説明（9 ) 而且，集中管理中心1還可以利用住戶7的電視電話 8或入口 2處的電子告示板4宣佈大樓管理委員會或住戶 自治會等的連絡事項或決算報告、及各項活動資訊等，且 有關管理委員會或住戶自治會的理事選舉等的投票事宜也 可以透過住戶7的電視電話8等來進行，並且可利用電子 告示板4等迅速地公布投票結果。 電子告示板4係公平地提供資訊給部份沒有與大樓內 之區域網路-（Local Area Network )連線之電腦的住戶，而 且，對於部份不擅於操作機器的人也可以用口答方式洽詢 集中管理中心1 ，輕易地獲知必要之訊息。 大門玄關機1 0係爲一種接待來訪者或當住戶自入口 2要進入住戶區時，藉由Γ C卡等以非接觸鍵之方式得以 解除出入口之鎖的東西。該大門玄關機1 〇可與電子告示 板4及電視電話以一體化構成。如此一來，住戶在回到家 時便可確實得知停電等之各項通知，並可以獲知郵件信箱 、快遞箱9裡有無物品，或不在家時有無訪客留言等屬於 各住戶的私人訊息。 有關留言的留話及聽取方式也可以利用與自動鎖系統 連結的住戶7內之對講機或個人之行動電話來進行，至於 沒有文字表示系統時，則可利用語音信箱來進行。 舉凡各種生活上之支援或斡旋、傳達服務等均可藉由 集中管理中心1向各住戶7來進行。 此外，在大樓內設置區域網路（Local Area Network ) 和伺服器以架構各棟樓間之網際網路，例如：引進N T 丁 本紙張尺度適用中國國家標準（CNS ) Α4規格（210X 297公釐） .裝-- (請先閲讀背面之注意事項再填寫本頁) 、11 經濟部智慧財產局員工消費合作社印製 -12- 569633 A7 __ B7 五、發明説明（1〇 ) (株）通信服務的開放式網路（Open Compute]： Network ) 等，並以專用線路連接該伺服器及供應者’將設置在入口 2的電子告示板4和電視電話以附帶照像機能的電腦來取 代，則只要統合各住戶共有之網路的話，那麼透過各大樓 所製作的大樓管理委員會之網頁，便可幫助集中管理中心 1和各住戶間或各住戶和管理公司間的資訊交流或資訊提 供了。 藉由前述之構成，管理人員不再須要長期待在大樓內 ，故具經濟效益，而且因爲不須要管理員室所以可以增加 販賣面積，或擴大入口大廳的面積。再者，來訪者或住戶 與集中管理中心1之間，也可以藉由對面式的溝通方式來 提供接待服務。 將接待業務交由集中管理中心1來統括管理，不僅可 以擁有較高之水準使服務業務的品質均一提昇，而且因爲 一個人也可以擔任複數集中型住宅之管理，所以還可以以 低成本來提供接待服務。 經濟部智慧財產局員工消費合作社印製 將接待業務從管理員的業務中抽離，並且藉由機械化 讓接待人員與現場保持一定之距離，這對管理公司來講更 能帶領其業務之圓滑化。 〔發明之效果〕 本發明因爲具有如前述之構成及作用，所以可以藉由 讓複數之集中型住宅的各入口與集中管理中心之間達到對 面雙向對話之可能，所以即便是少戶數的集中型住宅也能 -13- 本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐） 569633 A7 B7 五、發明説明（11 以低價位提供接待管理系統，並且對住戶來說也能提供便 利之集中型住宅的接待管理系統。 也就是說，只要藉由在入口處設置攝影入口影像的攝 影設備、影像顯示設備以及通話設備，且該攝影設備、影 像顯示設備及通話設備係由集中管理中心來遙控操作，則 位於入口處的來訪者與位於集中管理中心的接待者之間便 可產生對面且雙向之對話，所以即便是少戶數的集中型住 宅也能夠低1賈地提供該接待管理系統。 此外，藉由攝影設備和通話設備，集中管理中心便能 將外來訪客所留下的來訪資料傳達給集中型住宅的住戶， 使得各住戶均能確實得知有無來訪者及其要事。 再者，來訪資訊亦包括了送達到快遞箱、郵件信箱、 送洗衣物箱等之配送資訊，當集中管理中心將該配送資訊 傳達給集中型住宅之住戶時，各住戶便能夠確切得知其快 遞箱、郵件信箱、送洗衣物箱內有無配送物品的情況了。 而且，因爲使用快遞箱、郵件信箱、送洗衣物箱前不須要 做事前之登記，所以任何人均可收/受該物品。 本系統還可以防止有人對快遞箱、郵件信箱、送洗衣 物箱等所做的惡作劇，或配送錯誤，或配送物滯留在信箱 內等事件發生。甚至還可以透過快遞箱來發送物品。 此外，如果在集中型住宅的入口處設置可以偵測外來 訪客的偵測設備時，一旦有訪客進入入口處，偵測設備便 會偵測到有來訪者，所以位於集中管理中心的接待者便可 以立即有所應對。 本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐）-14 - 請 閲 讀 背 面 之 注 意 事 項 馬 本 頁 經濟部智慧財產局員工消費合作社印製 569633 A7 B7 五、發明説明（12 ) 還有’必須送達到各住戶家門口的報紙、比薩等送貨 業者或訪問行銷人員們就算進入到大樓後，設置在電梯等 的監視攝影機也會一直監視著他們的行動，並且在預估他 們應該離開的時間內盤問其離開的時間。 〔圖面之簡單說明〕 第1圖a係本發明之集中型住宅的接待管理系統之槪 念圖。b係領示本發明之網際網路系統之一實施例的槪念 圖。 第2圖係顯示本發明之裝置構成的一實施例的方塊圖 〇 第3圖係說明本發明之機能圖。 第4圖係顯示使用本發明之樣態圖。 經濟部智慧財產局員工消費合作社印製 圖號之說明〕 A，B，C a ，b ，c 1 2 3 4 5 6 7 連接路線 大樓 集中管理中心 入口 攝影機 電子告示板 麥克風或喇口八 人體感應器 住戶This paper size applies Chinese National Standard (CNS) A4 specification (210 > < 297 mm) ~ TfiT-Pack-(Please read the notes on the back first to write this page) Order printed by the Intellectual Property Bureau Employee Consumer Cooperatives Printed by the Employees' Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 569633 A7 B7 V. Description of Invention (4) The personnel can have a two-way dialogue with each other, so that even a centralized house with a small number of households can provide a reception management system at low cost. In addition, unlike the conventional touch-panel reception management system used in each of the medium-sized houses, it is a two-way dialogue, so it can provide a better response to visitors. In addition, when the aforementioned centralized management center will notify the residents of the above-mentioned centralized housing by the aforementioned photographing equipment and communication equipment, the visiting data left by the visitors from outside will be known to each household. It's important to visit. In addition, the aforementioned visiting information includes various delivery materials such as delivery to express mail boxes, mail boxes, and laundry boxes. When the centralized management center transmits the delivery information to the residents of the centralized residence, each household can Know the delivery status of items in the courier mail box, mail box, and laundry box. Moreover, there is no need to register in advance for the use of courier mailboxes, mail mailboxes, delivery of laundry boxes, etc. Anyone can accept the item. If the entrance of the aforementioned centralized residence is installed, a detection that can detect outside visitors is installed As for the equipment, as soon as the visitor enters the entrance, the detection equipment will immediately detect it, and the receptionist located in the centralized management center can make an immediate response to 0. Also, because the mail box and the like are constantly monitored by the photography equipment, The delivery of advertising leaflets that are approached by residents, or when someone has a mischief to the device, can issue a warning through an image device or a call device to achieve the purpose of blocking. In addition, if the lock is opened or closed or the elevator is also controlled by the aforementioned centralized management center, the paper size of this paper applies the Chinese National Standard (CNS) A4 specification (210X297 mm) · Ί · -Install L --- Γ. (Please read the note on the back first Please write this page), 11 569633 Α7 Β7 V. Description of the invention (5) Please read the precautions on the back before filling in the page control operation. The automatic lock of the entrance can be unlocked by remote control operation, even by remote control operation. The elevator can be assigned to the floor where the entrance (such as the first floor) is located. In addition, the remote control operation can automatically release the locks on the express mail box, mail box, and laundry box after confirming the mailer and the recipient. [Invention of the reception tube of the referenced medium-sized house The present invention shows the state diagram of the present invention. This hair is usually in the shape of a line, network, and η, and is printed on the display panel 4 in the area and outside, as shown in the second image. The implementation form is printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs. The following specifically describes an embodiment of the building entrance processing-system according to the present invention. Figure 1a is a conceptual diagram of the reception management system of the present invention, and Figure 1b is a conceptual diagram of an embodiment of the Internet system, and Figure 2 is an implementation of the device configuration The block diagram of the example, FIG. 3 is a functional diagram, and FIG. 4 is a reception management system of a sample centralized house using the system of the present invention, as shown in FIG. a, b, c ..... Each entrance 2 is equipped with a reception management system, which is connected to the centralized management center through a dedicated Internet line or wirelessly. The centralized management center is a unified management system. The so-called entrance 2 refers to an area located on the outer side to isolate the residence of the building by an automatic lock or the like. At each entrance 2 of buildings a, b, c, ..., η, as shown in Fig. 4, a camera 3 is installed as a filming device for the entrance 2 and an image display device is installed. Electronic notices, microphones or speakers 5 used as communication equipment, etc., and photography ^ paper size applies Chinese National Standard (CNS) A4 specifications (210 x 297 mm) ~ ------ 569633 A7 B7 V. Description of the invention ( 6) The machine 3, the electronic notice board 4 and the microphone or speaker 5 are all remotely controlled by the centralized management center 1. In addition, the video camera 3, the electronic bulletin board 4, and the microphone or the speaker 5 can also be replaced by a video camera. Furthermore, a human body sensor 6 as a detection device for detecting a visitor is installed at the entrance 2, and the visitor data detected by the sensor 6 is also transmitted to the centralized management center. In addition, in order to reduce the cost, the call button used by the visitor can be used as a surveillance camera. Once the visitor button is available, it can be connected to the dedicated line of the centralized management center 1. Once the visitor is standing at the entrance 2, the human body sensor 6 will detect the visitor, and the camera 3 will take a picture of the visitor and send it to the centralized management center 1. As the uniformed receptionist's image at the centralized management center 1 is displayed on the electronic bulletin board 4, the B squeak 5 will also say "Welcome, what's the matter?" And other reception words, and borrow With the microphone or speaker 5, the visitor can talk to the central management center 1. (Connection route A in Figure 4) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. In addition, a personal computer with a touch panel capable of TV telephone function can be installed at the reception counter. The panel can talk to the centralized management center 1. Also, a television telephone 8 is installed in the dwelling 7 of the resident, and the television telephone 8 can talk to the centralized management center. (Connection route B in Figure 4) Furthermore, you can use the Internet or e-mail to replace the telephone 8 with a general telephone or computer, etc., and talk to the centralized management center. It can also be used in various situations. Each person's mobile phone used this paper size to apply Chinese National Standard (CNS) A4 specifications (210X297 mm) _ 9 569633 A7 ______B7 V. Description of invention (7) Call. [Effects of the Invention] The appearance or sound of the visitor obtained through the camera 3 or the microphone 5 is stored in the centralized management center i by recording and recording with each memo. If the visitor wants to visit When the occupant happens to be absent, the 'centralized management center' can also send information such as the appearance and sound of the visitor obtained by the camera 3 or the microphone 5 to the resident, and let the resident go home to show the confirmation. The visitation information also includes delivery information for items delivered to courier boxes, mail boxes, and laundry boxes, etc. The centralized management center 1 can also transmit the ghai information to the residents' and the residents can confirm it. For example, although the courier service visits, the centralized management center 1 also performs the reception work. The centralized management center 1 uses the telephone 8 to call the residents. If the residents want to collect the courier items directly, they can use remote control to Unlock the entrance to the residential area and direct the courier to the residential area of the household. Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs. If the resident is not at home, the centralized management center 1 will unlock the express box 9 by remote operation, and guide the courier operator on how to use the express box. At this time, in order to cope with possible circumstances such as possible relocation or subpoena recording errors, it is necessary to confirm each item of the recipient such as the residence and name. When the resident is away from home and uses the courier box 9 to collect the items, the centralized management center 1 will convey the message to the resident, and it can be confirmed when the resident returns -10- This paper size applies the Chinese National Standard (CNS) A4 specification ( 21〇X297 mm) 569633 A7 B7 V. Description of the invention (8) Similarly, mail boxes, laundry boxes or newspapers can also be dealt with in the same way, both for distribution operators and residents. Convenience. With such a service management system, regardless of whether you use a courier box, mail box, or laundry box, you do not need to register in advance, and anyone can receive and receive items. In addition, all kinds of businesses received in the residential area, from the completion of their official duties to the departure of the building, all actions are monitored remotely by a surveillance camera installed in a public area such as an elevator or corridor. When the centralized management center 1 After confirming that the operator has left the building from the residential area, he will remotely close the lock from the entrance 2 to the entrance of the residential area. For surveillance cameras installed in public areas such as parking lots, elevators or corridors, assembly rooms or childcare rooms, a screen equipped with a human body sensor 6 is used to take an image of the screen through the Internet 2 by the centralized management center 1 4 hours To remote monitoring, so as to ensure security on the guard. Furthermore, when the suspicious person is hovering at the entrance 2, the centralized management center can immediately detect it through the human sensor 6, the camera 3, the microphone 5, etc., and can use the speaker 5 or the electronic notice 4 to expel it. Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs. Moreover, by setting up a connection route C that connects the videophone 8 of the household 7 and the camera 3 or microphone / speaker 5 of the entrance 2, when the household is at home, it is optional. A method of directly talking with a visitor through the centralized management center 1 as before. (Such as connection route C in Figure 4) The centralized management center 1 can notify the residents, security companies, fire department, etc. of security information such as crime prevention, disaster prevention, or fire through a speaker installed in the public area, and can be located in the building. Play. -11-This paper size is in accordance with Chinese National Standard (CNS) A4 (210X297 mm) 569633 Α7 Β7 V. Description of Invention (9) Moreover, the centralized management center 1 can also use the TV phone 8 of the household 7 or the entrance 2 The electronic bulletin board 4 announces the contact information or final accounts of the building management committee or the residents 'self-government association, as well as information on various activities, and voting matters regarding the election of the directors of the management committee or the residents' self-government association can also be made through the television telephone of the household 7 8 and so on, and an electronic bulletin board 4 and the like can be used to promptly announce the voting results. The electronic bulletin board 4 provides information fairly to some residents who do not have computers connected to the local area network (Local Area Network) in the building. Moreover, some people who are not good at operating machines can also use verbal answers. Contact the Central Management Center1 to get the necessary information easily. Door Xuan Shutdown 1 0 is for receiving visitors or when the occupant enters the resident area from the entrance 2 by using a Γ C card and other non-contact keys to unlock the entrance and exit. The gate door 10 can be integrated with the electronic bulletin board 4 and the video phone. In this way, when the occupants return home, they can be sure of the various notices such as power outages, and they can know whether there are items in the mail box, courier box 9, or any guest messages when they are not at home. Messages can also be left and listened to by using the intercom or personal mobile phone of the resident 7 connected to the automatic lock system. If there is no text display system, the voice mail can be used. All kinds of living support, mediation, and delivery services can be performed through the centralized management center 1 to each household 7. In addition, a Local Area Network and a server are set up in the building to construct the Internet between the buildings. For example: the introduction of NT Dimension Paper Standards applicable to the Chinese National Standard (CNS) Α4 specification (210X 297 mm) ). Equipment-(Please read the notes on the back before filling out this page), 11 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs -12- 569633 A7 __ B7 V. Description of Invention (10) Communication Services Co., Ltd. Open Compute: Network, etc., and the server and the provider are connected by a dedicated line. 'The electronic bulletin board 4 and the TV telephone set at the entrance 2 are replaced by a computer with a camera function. As long as the networks common to all households are integrated, the building management committee webpages produced by each building can help the centralized management center 1 and the information exchange or information provision between households or between households and management companies. With the aforementioned structure, the manager no longer needs to be in the building for a long time, so it is economical, and because the administrator's room is not required, the sales area can be increased, or the area of the entrance hall can be expanded. In addition, the visitor or resident can provide reception services through the face-to-face communication method. Receiving the reception business by the centralized management center 1 can not only have a higher level to uniformly improve the quality of the service business, but also because one person can also perform the management of multiple centralized dwellings, it can also provide reception at a low cost service. The Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs prints out the reception business from the administrator's business, and keeps the reception staff at a certain distance from the scene through mechanization, which is better for the management company to lead the smoothness of its business. . [Effects of the Invention] Since the present invention has the structure and function as described above, it is possible to achieve a two-way dialogue between the entrances of a plurality of centralized houses and a centralized management center, so even a small number of households can be concentrated. -13- This paper size is also applicable to Chinese National Standard (CNS) A4 (210X297 mm) 569633 A7 B7 V. Description of the invention (11 The reception management system is provided at a low price, and it can also be provided for residents Convenient reception management system for centralized residences. That is, as long as the photography equipment, image display equipment, and communication equipment are installed at the entrance to photograph the entrance image, and the photography equipment, image display equipment, and communication equipment are centrally managed When the center is operated remotely, a visitor at the entrance and a receptionist at the centralized management center can have an opposite and two-way dialogue, so even a centralized house with a small number of households can provide the reception at a low cost. Management system. In addition, through the photography equipment and call equipment, the centralized management center can The following visit information is transmitted to the residents of the centralized housing, so that each resident can know whether there are visitors and their important matters. Furthermore, the visit information also includes delivery boxes, mail boxes, laundry boxes, etc. Distribution information. When the centralized management center communicates this distribution information to the residents of the centralized house, each resident can know exactly whether there are any items delivered in the courier box, mail box, and laundry box. Moreover, because of the use of Express boxes, mail boxes, and laundry boxes do not need to be registered beforehand, so anyone can receive / receive the item. This system can also prevent people from doing pranks on express boxes, mail boxes, and laundry boxes. , Or delivery errors, or the delivery items are stuck in the mailbox, etc. You can even send items through the courier box. In addition, if a detection device is installed at the entrance of the centralized residence that can detect outside visitors, once there is When the visitor enters the entrance, the detection device will detect the visitor, so the receptionist located in the centralized management center can This paper is applicable. This paper size applies the Chinese National Standard (CNS) A4 specification (210X297 mm) -14-Please read the note on the back page. This page is printed by the Intellectual Property Office of the Ministry of Economic Affairs and Consumer Cooperatives. 569633 A7 B7 V. Invention Explanation (12) There is also 'Delivery of newspapers, pizzas, etc., or visiting marketers who must reach the doorstep of each resident's house. Even after entering the building, surveillance cameras installed in elevators will always monitor their actions, and Ask them about their departure time within the estimated time they should leave. [Simplified description of the drawing] Figure 1a is a conceptual diagram of the reception management system of the centralized residence of the present invention. B is the Internet showing the present invention Figure 2 is a conceptual diagram of an embodiment of a network system. Figure 2 is a block diagram showing an embodiment of the device configuration of the present invention. Figure 3 is a functional diagram illustrating the present invention. Fig. 4 is a diagram showing a mode using the present invention. Description of the printed number printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs] A, B, Ca, b, c 1 2 3 4 5 6 7 Connected to the entrance of the building's centralized management center camera electronic bulletin board microphone or Lakou eight human sensors Households
本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐） -15- 569633 A7 B7 五、發明説明（13 ) 8 電視電話 9 快遞箱 經濟部智慧財產局員工消費合作社印製 本紙張尺度適用中國國家標準（CNS ) A4規格（210X297公釐）--This paper size applies the Chinese National Standard (CNS) A4 specification (210X297 mm) -15- 569633 A7 B7 V. Description of the invention (13) 8 TV telephone 9 Courier box Intellectual Property Bureau of the Ministry of Economic Affairs Employees' Cooperatives printed on this paper China National Standard (CNS) A4 specification (210X297 mm)-