JP3739754B2 - Remote management method and remote management system for managed facilities - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention allows a management person in charge of a management target facility and / or each management target facility to be managed or guarded remotely by a supervisor in a monitoring center outside the management target facility or in a patrol monitoring vehicle. The present invention relates to a remote management method and a remote management system for a facility to be managed so as to reduce the expense of related parties. Furthermore, the present invention relates to a remote management method for a managed facility that efficiently manages equipment in the managed facility at a low cost.
[0002]
[Prior art]
Generally, in a facility where a plurality of related parties (residents, tenants, car drivers, etc.) live, work or stay (hereinafter referred to as “managed facilities”) such as condominiums, buildings, and parking lots. Responsible personnel (administrators, equipment personnel, security guards, etc.) are stationed in the facilities subject to management, and various management such as response or guidance with related parties or maintenance, maintenance, security, etc. of the facilities to be managed and their equipment I try to get my business done. The expenses for locating the workers in charge (hereinafter referred to as “management burden”) are borne by the respective parties as part of the common service expenses, for example.
[0003]
[Problems to be solved by the invention]
However, since the management burden or common service fee must be paid regularly as long as it resides or stays at the managed facility, the burden is heavy for each person concerned. For example, in a small and medium-sized management target facility where the number of residents or visitors is relatively small, the management burden or common service cost of each resident is high. In the case of a condominium, since it is usually necessary to accumulate periodic repair costs for the condominium, the common service cost is particularly high. For this reason, there is a strong demand for measures to reduce the management costs of the facilities to be managed, or to reduce the management burden or common expenses of the parties concerned.
[0004]
In addition, when there are no personnel (managers, equipment personnel, security guards, etc.) in the managed facilities, the security or security work of the managed facilities is often entrusted to a security company or the like. In this type of conventional security method, when an abnormal state is detected by a sensor or the like arranged in the management target facility, emergency personnel such as a security company rush to the management target facility. However, since a certain amount of time (for example, 20 to 25 minutes) is required until the emergency personnel arrive at the management target facility, there is a problem that the abnormal state cannot be quickly dealt with. There is also a problem that the cost required for such security is considerably high.
[0005]
By the way, in such a management target facility, equipment management work such as repair, repair, inspection and construction of various equipment is required. In order to perform such equipment management operations, a staff member is dispatched from a monitoring center or the like as appropriate or periodically. Specifically, for example, an attendant is first dispatched to a managed facility, but depending on the circumstances (such as when the attendant cannot process on the spot), the attendant takes the materials etc. back to the monitoring center etc. In addition, skilled workers will be dispatched. After this, a staff member who performs management, repair, construction, etc. of the equipment may be dispatched. In this case, staff or skilled personnel will be dispatched twice or three times to perform repairs, repairs, inspections, construction, etc. of various equipment and equipment, resulting in high expenses (such as business trip expenses). There is a problem.
In addition, if the staff dispatched to the facility to be managed first is not sufficiently proficient in the management technology of the equipment, it may be necessary to dispatch more skilled workers at the request of this staff. When a skilled person goes out to other managed facilities, he must wait for the return to the monitoring center. For this reason, there is a problem that facility equipment management work cannot be performed efficiently. In addition, generally, there is a problem that a person skilled in equipment management work is in short supply.
[0006]
The present invention has been made to solve the above-mentioned conventional problems, and reduces the cost required for management work (including security work or crime prevention work) of facilities to be managed (such as apartment houses, buildings, and parking lots). Therefore, it is an object to be solved to provide a management method and a management system for a managed facility that can reduce the management cost of the managed facility or the expenses of each person concerned.
Another object of the present invention is to provide a management method and a management system for a managed facility that can perform security of the managed facility at a low cost.
Furthermore, it is also an object to be solved to provide a management method of a management target facility that can efficiently manage the equipment of the management target facility at low cost.
[0007]
[Means for Solving the Problems]
The remote management method for a managed facility according to the present invention, which has been made to solve the above-described problems, includes: (i) monitoring the managed facility in a monitoring center outside the managed facility or in a patrol car (patrol car) A remote management method for a managed facility that reduces the management cost of the managed facility and / or the expenses (expenses) of the parties related to each managed facility by allowing the person to manage by remote operation, ( ii) A monitoring person and a managed facility side person (resident, resident, stayer, visitor, etc.) mutually use a communication network to monitor the monitoring person side or the managed facility side camera (for example, , A video camera, a CCD camera, etc.) are displayed on the image display of the other party and the voice is transmitted to the other party's telephone, and the appearances are mutually confirmed. Conversation performed (communication), it is characterized in that performing (iii) monitoring personnel (including police work) management of the managed facilities on the basis of this conversation (communication).
In addition, such managed facilities include apartment houses such as apartments, apartment buildings (where multiple active entities live together), own buildings (where only a single active entity resides), stores, parking The entire area or part of the facility (parking lot) can be used. Moreover, the management object facility may be plural or many.
[0008]
According to this management method, it is not necessary to have a staff member (administrator, facility personnel, security guard, etc.), so that the cost is not required. On the other hand, since the person in charge of monitoring can collectively manage multiple or many managed facilities, the cost paid by each managed facility to the monitoring center is the cost required to keep the workers in charge. Compared to the price, For this reason, the management costs of the managed facilities or the expenses of the parties involved in the managed facilities (residents, residents, tenants, etc.) are greatly reduced, for example, the common service costs are reduced, or the margin is saved as surplus be able to. If there are multiple or many facilities to be managed, the person in charge of monitoring can efficiently perform the management work, so that the management costs for the facilities to be managed or the expenses for the parties to each managed facility are further reduced. The
[0009]
In the management method described above, the person in charge of monitoring provides information related to the managed facility or the related party on the managed facility side to the conversation partner as a management task. That is, the person in charge of monitoring responds to, or provides guidance for, the person concerned on the management target facility side, in the same manner as a conventional manager, equipment personnel, or guard.
[0010]
In this case, information related to the managed facility and the related parties on the managed facility side as well as information related to past conversations and images displayed on the image display are stored (stored and recorded) in the database, It is preferable to provide information to the conversation partner based on the information stored in. In this way, more accurate and detailed information can be provided to the conversation partner.
In order to prevent the information from being abused, it is preferable that the monitoring person only provides the information to the other party when the other party of the conversation presents a predetermined password.
In addition, the person in charge of monitoring determines whether or not the other party of the conversation is a related person on the managed facility side based on the information stored in the database, and responds to the other party according to the result. Good.
[0011]
In the management method described above, the person in charge of monitoring uses, as a management task, an image around the part taken by a camera arranged in a predetermined part (several) in the facility to be managed as an image display on the side of the person in charge of monitoring. It is preferable to display and monitor or grasp the situation in the facility to be managed and the state of the equipment. In this way, the person in charge of monitoring can grasp the accident in the managed facility, the intrusion of the suspicious person, the state of the equipment and the like, and can quickly cope with various situations.
In this case, the person in charge of monitoring uses a communication network to remotely control various equipment (eg, doors, shutters, locking devices, exhaust fans, water discharge devices, elevators, escalators, air conditioners, parking facilities, etc.) in the managed facility. Control or remote operation is preferable. In this way, management operations similar to those performed by conventional managers, equipment personnel, or security guards can be performed by remote control.
[0012]
In the management method described above, when the person in charge of monitoring does not have a conversation with the persons concerned on the managed facility side (including visitors), predetermined advertisement information is displayed on the image display on the managed facility side. May be. In this case, the management object facility-side personnel and the like can obtain various advertisement information via the image display. Moreover, when an advertising fee can be obtained from an advertiser, the expense can be further reduced or a margin can be accumulated by returning the advertising fee to a person concerned on the managed facility side.
[0013]
In the above management method, the person in charge of monitoring requested an emergency communication to a predetermined organization (for example, electric power company, gas company, water department, health center, clinic, hospital, pollution monitoring center, bank, etc.). Sometimes, the contents may be notified to the institution, or voice communication between the other party of the conversation and the institution may be relayed. In this way, the person concerned on the managed facility side can quickly cope with such an emergency situation (for example, gas leak, power outage, water outage, pollution, loss of cash card, etc.). it can.
[0014]
The camera and the image display on the management target facility side are arranged in a common area of the management target facility (for example, an entrance, a lobby, a passage in a building, a building management room, etc.). Moreover, these may be arrange | positioned in the occupation area or exclusive area (for example, in a tenant, a living room etc.) of each management object side party (part or all) in a management object facility. Of course, you may arrange | position to both a common area and each occupation area.
[0015]
In the above management method, a portable videophone (which can of course photograph a subject) possessed by the conversation partner and capable of transmitting and receiving images and sounds is used as a camera and an image display on the managed facility side. You may make it utilize. In addition, each managed facility-related person can access a control device (computer or the like) that controls the camera and image display on the managed facility by using a personal computer, a videophone, or a portable videophone. It may be.
Here, a packet network can be used as the communication network. Of course, communication methods other than the packet method can also be used. Specifically, the Internet, dial-up line, ISDN line, LAN (dedicated communication line), or the like can be used as a communication network.
[0016]
In the management method described above, the person in charge of monitoring may perform management work for a management target facility in which personnel (managers, equipment personnel, guards, etc.) specific to the management target facility are not stationed. In addition, the person in charge of monitoring may perform management work for an out-of-work accessory facility (for example, a parking lot attached to a building) of the management target facility in which personnel who are specific to the management target facility are stationed.
[0017]
According to another remote management method (remote security method) of a management target facility according to the present invention, (i) the management target facility is remotely operated by a supervisor in a monitoring center outside the management target facility or in a patrol monitoring vehicle. It is a remote management method for a managed facility that performs security (or crime prevention work) of the managed facility by managing it, and (ii) the managed facility side officials ( (Including visitors) Normal mode in which normal activities are performed and a warning mode in which normal activities are stopped are set, and (iii) managed facilities when the managed facilities are in a warning mode state (warning state) A scene in the vicinity of the part imaged by a plurality of cameras arranged in a predetermined part (s) is displayed on an image display on the monitoring person side using a communication network (for example, the Internet). That, Web response), is characterized in that performing (iv) monitoring personnel, security services managed facility based on the image displayed on the image display device.
[0018]
This management method (security method) eliminates the need for on-site confirmation or dispatch of emergency personnel to the site by remote monitoring or remote control based on video information from the camera. It is intended to establish a security system or security system. In other words, it is not a device that introduces visual observation by a camera as a complementary element of a conventional mechanical security system or manned security system (for example, see Japanese Patent Laid-Open No. 6-150180).
[0019]
In other words, this management method (security method) reduces the cost of the work by unmanning the security work or crime prevention work in such a true sense, and thereby the management cost or management target of the managed facility. It is intended to reduce the expenses (expenses) of persons concerned on the facility side. In other words, the unmanned management method reduces management costs, and at the same time, improves security that seems to be contradictory at the same time and reduces management costs. It tries to give back to the person.
[0020]
In this management method (security method), the state (sound intensity, light intensity, temperature, humidity, vibration, presence / absence of sensor contact) in the vicinity of the predetermined part (s) of the facility to be managed, Sensors (multiple) that detect sound waves or light reflection / blocking, gas leaks, etc.) are provided, and signals detected by the sensors are sent to the monitoring staff using a communication network (such as the Internet). However, it is preferable to perform a security operation for the facility to be managed based on the signal and the image. More preferably, the person in charge of monitoring remotely controls the equipment in the facility to be managed using a communication network (such as the Internet). Examples of such management target facilities include all or a part of an apartment house such as a condominium, a common building, a company building, a store, and a parking facility (parking lot). Moreover, the management object facility may be plural or many.
[0021]
According to this management method (security method), when the management target facility is in the warning mode state, the person in charge of monitoring can accurately grasp the situation in the management target facility in real time in the form of an image. Therefore, if an abnormality (for example, intrusion of a suspicious person, destruction of equipment due to the arrival of an object, fire occurrence, abnormal operation of a sprinkler, damage due to natural disaster, etc.) occurs in a managed facility, Without dispatching, the person in charge of monitoring can immediately cope with the abnormality (immediate effect).
[0022]
For example, in the case of a suspicious person's intrusion, the police can be immediately notified of the fact accurately (for example, pointing out the appearance, appearance, name (if known), etc. of the intruder). In addition, in the event of a fire, it is possible to immediately notify the fire department or the like of the fire condition accurately (for example, while indicating the state of burnout, the presence or absence of unmoved persons, etc.). Furthermore, various types of equipment in the management target facility can be remotely controlled to deal with abnormalities quickly. For example, in the case of a suspicious person's invasion, it can be intimidated by calling out with a speaker or turning on a light. In case of fire, fire extinguisher, water discharger, etc. can be activated.
[0023]
In addition, in this management method (security method), the system operates only in the alert mode, that is, generally when the person concerned or the visitor etc. to be managed leaves, and does not operate in the normal mode. It is possible to protect the privacy of individuals without taking pictures of the appearances, appearances, etc. of persons concerned on the facility side.
[0024]
Still another remote management method (facility equipment management method) for a facility to be managed according to the present invention is as follows: (i) equipment equipment of the facility to be managed is stationed in a monitoring center or a patrol monitoring vehicle outside the facility to be managed; A remote management method for a facility to be managed that allows a skilled administrator who is familiar with equipment management technology to perform remote management. (Ii) In the vicinity of the equipment, (Iii) A facility equipment operator takes a picture of the equipment with a camera and displays the image on the image display of the skilled manager using the communication network. (Iv) A skilled manager And equipment equipment handlers communicate with each other by using a communication network to transmit voice to the other party's telephone, and (v) the equipment equipment handler performs the facility based on the instruction of the skilled manager. Equipment tube It is characterized by carrying out rational acts, repairs, construction, etc.
Here, based on the teaching of the skilled manager, the person concerned on the management target facility side may perform management action, repair, etc. of the equipment.
[0025]
In this management method (equipment management method), a skilled administrator displays an arbitrary image on the image display on the managed facility side using a communication network, so that the equipment can be handled with images and sounds. It is preferable to teach the person in charge or the person concerned in the facility to be managed the management procedure, repair procedure, construction procedure, etc. of the equipment.
In addition, the camera, the telephone, and / or the image display on the management target facility side may be portable. Examples of such management target facilities include all or partial areas of apartment houses, apartment buildings, company buildings, stores, and parking facilities.
[0026]
According to this management method (equipment equipment management method), the equipment equipment management work is executed based on the teaching of the skilled manager in the monitoring center or the patrol monitoring vehicle, so that the quality and efficiency of the management work is improved. In addition, since a small number of skilled managers can manage a large number of equipment in facilities to be managed, the equipment can be managed efficiently at a low cost.
[0027]
A remote management system for a management target facility according to the present invention includes: (i) a management target facility that is managed by a person in charge of monitoring in a monitoring center outside the management target facility or in a patrol monitoring vehicle by remote control. Is a remote management system for managed facilities that is designed to reduce the administrative costs and / or expenses (expenses) of the parties involved in each managed facility, and (ii) in or near the managed facility (Iii) each of the managed facility-facing computers placed in or near the managed facility, and connected to the managed facility computer in a wireless or wired manner (for example, a managed facility-facing camera) , Video camera, CCD camera, etc.), image display device and communication device, and (iv) arranged in a monitoring center or in a patrol vehicle and managed via a communication network. A monitoring person side computer linked to the elephant facility side computer, and (v) a monitoring person side camera connected to the monitoring person side computer, an image display device, and a communication device, respectively, and (vi) The person in charge of monitoring and the person concerned (including the visitor) on the managed facility side conducts a conversation (communication) on the other party's image display while displaying an image including its own appearance on the other party's image display. However, based on this conversation (communication), the management work of the management target facility can be performed.
[0028]
Examples of such management target facilities include all or a part of areas such as apartment houses such as condominiums, apartment buildings, company buildings, stores, and parking facilities (parking lots). Moreover, the management object facility may be plural or many.
In the case of a patrol vehicle, the navigation device, personal computer or television may also serve as an image display on the monitoring person side.
[0029]
If this management system is used, it is not necessary to have personnel (managers, equipment personnel, security guards, etc.), so that the cost is not required. On the other hand, since the person in charge of monitoring can collectively manage multiple or many managed facilities, the cost paid by each managed facility to the monitoring center is the cost required to keep the workers in charge. Compared to the price, For this reason, the management cost of the management object facility or the expense of the persons concerned on the management object side is greatly reduced. When there are a plurality of management target facilities or a large number of facilities, the management work can be performed efficiently, so that the management costs of the management target facilities or the expenses related to each management target facility side are further reduced.
[0030]
In the above management system, a database (for example, a database personal computer) is provided for storing information related to the management target facility and the parties related to the management target facility, and information related to past conversations and images displayed on the image display. preferable. In this way, more accurate and detailed information can be provided to the conversation partner.
[0031]
In the management system, an image of the situation around the part or the state of the equipment device taken by a camera arranged at a predetermined part (plurality) in the management target facility is sent to the person in charge of monitoring via the communication network. It is preferable that a facility monitoring device to be displayed on the image display is provided. In this way, the person in charge of monitoring can grasp the accident in the managed facility, the intrusion of the suspicious person, the state of the equipment and the like, and can quickly cope with various situations.
Furthermore, it is preferable that an equipment device control device for remotely controlling equipment equipment in the management target facility from the monitoring person side through a communication network is provided. In this way, management operations similar to those performed by conventional managers, equipment personnel, or security guards can be performed by remote control.
[0032]
In the above management system, the monitoring person side computer displays predetermined advertisement information on the image display on the management target facility side when the monitoring person does not have a conversation with the person concerned on the management target facility side. It is preferable. If it does in this way, the management object facility side officials, etc. can obtain various advertising information via this image display. Moreover, when an advertising fee can be obtained from the advertiser, the advertising fee can be returned to the management-related facility side or can be accumulated.
[0033]
In the management system, the computer, the camera, the image display device, and the telephone on the management target facility side are arranged in the common area of the management target facility. Moreover, these may be arrange | positioned in the occupation area of each management object facility side person in a management object facility, or an exclusive area. Of course, it may be arranged in both. Here, it is preferable that the computer, the camera, the image display device, and the telephone on the management target facility side can be accessed by a personal computer, a video phone, or a portable video phone of each management target facility side. Here, the communication network is preferably of a packet type. Of course, a communication method other than the packet method may be used. Specifically, examples of the communication network include the Internet, a dial-up line, an ISDN line, and a LAN.
[0034]
A remote management system (remote security system) for a managed facility according to another aspect of the present invention includes: (i) remotely operating the managed facility to a supervisor in a monitoring center outside the managed facility or in a patrol vehicle. It is a remote management system for a managed facility that is designed to guard the managed facility by managing it. (Ii) For the managed facility, A mode setting means for setting a normal mode for performing an activity and a warning mode for stopping a normal activity; (iii) a managed facility-side computer disposed in the managed facility; and (iv) a managed facility A camera arranged in a predetermined part and connected to a managed facility side computer in a wireless or wired manner; and (v) a communication network (in a monitoring center or a patrol vehicle) For example, a monitoring person side computer linked to the management target facility side computer via the Internet or the like (that is, Web-compatible), and (vi) an image display connected to the monitoring person side computer are provided. (Vii) The monitoring person in charge manages the facility to be managed based on the image taken by the camera when the facility to be managed is in the alert mode state and displayed on the image display on the person in charge of monitoring via the communication network. It is characterized by being able to carry out security operations.
[0035]
In the management system (security system), a sensor that is connected to the management target facility side computer and is arranged at a predetermined part of the management target facility and detects a state in the vicinity of the part is provided. Based on the signal detected by the sensor and transmitted to the computer in charge of the supervisor via a communication network (for example, the Internet) and the above image, it is possible to perform the security work of the facility to be managed. Is preferred. Further, it is more preferable that an equipment device control device for remotely controlling or remotely operating various equipment in the management target facility from the monitoring person side via a communication network (for example, the Internet or the like) is provided. Examples of such management target facilities include all or a part of an apartment house such as a condominium, a common building, a company building, a store, and a parking facility (parking lot).
[0036]
According to this management system (security system), when the management target facility is in the warning mode state, the person in charge of monitoring can accurately grasp the situation in the management target facility in the form of an image in real time. Therefore, when an abnormality occurs in the management target facility, the monitoring person can immediately cope with the abnormality without dispatching emergency personnel to the management target facility.
[0037]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, embodiments of the present invention will be specifically described.
(Embodiment 1)
Hereinafter, Embodiment 1 will be described by taking as an example the case where the management target facility is a building. However, it is needless to say that the management system or the management method according to the first embodiment can be applied to managed facilities other than buildings (for example, parking lots).
[0038]
As shown in FIG. 1, a plurality of buildings A in which a plurality of residents (or tenants) respectively reside (or enter) ₁ ... A _n (For example, condominiums, common buildings, in-house buildings, stores, etc.) are connected to the communication network 2 (for example, the Internet, dial-up) by a monitoring person (not shown) in the monitoring center 1 or in the patrol car 17 (patrol monitoring vehicle). Line, ISDN line, LAN, etc.). For this reason, each building A ₁ ... A _n There are no staff members (eg, managers, equipment personnel, security guards, etc.). In the following, building A ₁ ... A _n As representative of building A ₁ I will explain only about the other building A ₂ ... A _n The same applies to.
[0039]
Building A ₁ Is a building management system terminal for managing or monitoring various equipment attached to it (for example, doors, shutters, locking devices, exhaust fans, loudspeakers, sprinklers, elevators, escalators, air conditioners, parking facilities, etc.) A device 3 is provided. The building management system terminal device 3 is configured to receive the status or operating state of each facility device or an image thereof from the facility device monitoring device 4 (including a CCD camera or the like). Further, the building management system terminal device 3 controls or operates each facility device via the remote control device 5 (for example, opening and closing of doors and shutters, locking / unlocking of electric locking devices, operation / stopping of exhaust fans, loudening) Notifications by devices, activation of sprinklers, operation / stop of elevators or escalators, operation / stop of air conditioners, operation of parking facilities, etc.).
[0040]
Building A ₁ Is provided with a web-compatible personal computer 6 (computer) linked to the network 2 (communication network). A communication personal computer display unit 7 (image display) is connected to the web compatible personal computer 6. The communication personal computer display unit 7 includes a built-in speaker (phone). Further, a communication operation unit 8 (for example, a keyboard, a push button, a mouse, etc.) and a CCD camera 9 (which may be a video camera) are connected to the web compatible personal computer 6 via a communication personal computer display unit 7. The communication operation unit 8 includes a built-in microphone (caller). Further, a process control personal computer 10 for performing various process controls is also connected to the web compatible personal computer 6.
[0041]
On the other hand, the monitoring center 1 is connected to the building A via the network 2. ₁ The building management system center apparatus 11 linked to the building management system terminal apparatus 3 is provided. In addition, the monitoring center 1 has a building A via a network 2. ₁ A web-compatible personal computer 12 (computer) linked to the web-compatible personal computer 6 is provided. The web-compatible personal computer 12 on the monitoring center side is connected to the building management system center apparatus 11. Thus, the person in charge of monitoring in the monitoring center 1 is the web-compatible personal computer 12 (or the reception personal computer P described later). ₁ ... P _m ) Or by directly operating the building management system center device 11 ₁ Each facility device can be remotely controlled or remotely operated.
[0042]
Further, the web-compatible personal computer 12 includes a plurality of receiving personal computers P via a LAN. ₁ ... P _m The database personal computer 13 and the wireless communication personal computer 14 are connected. A mobile phone 15 is connected to the wireless communication personal computer 14. Although not shown, each reception computer P ₁ ... P _m Each includes a display (image display), a microphone (caller), and a speaker (caller). Database PC 13 is in each building A ₁ ... A _n And various information such as information about the resident is stored (stored) as a database. The person in charge of monitoring is the reception computer P. ₁ ... P _m Can be used to search and obtain any information stored in the database personal computer 13.
[0043]
Furthermore, each reception computer P ₁ ... P _m Respectively, CCD camera C ₁ ... C _m (It may be a video camera) is connected. These CCD cameras C ₁ ... C _m Respectively, reception computer P ₁ ... P _m The person in charge of monitoring is photographed and the image including its appearance etc. is received on the personal computer P ₁ ... P _m Send to.
[0044]
Thus, CCD camera C ₁ ... C _m The image including the appearance of the person in charge of monitoring, taken by ₁ ... P _m Are transmitted to the building side via the web-compatible personal computer 12 and the network 2 and displayed on the communication personal computer display unit 7. On the other hand, building A ₁ The CCD camera 9 in the building A is operating the communication operation unit 8. ₁ A photograph of the appearance of a resident or a visitor (hereinafter referred to as a “building-side operator”). The image taken by the CCD camera 9 and including the appearance of the building-side operator is transmitted to the monitoring center via the communication personal computer display unit 7, the web compatible personal computer 6, and the network 2, and the reception personal computer P ₁ ... P _m Appears on the display.
[0045]
In addition, reception PC P ₁ ... P _m The voice of the supervisor in charge of operating the ₁ ... P _m Are transmitted to the building side via the web compatible personal computer 12 and the network 2 and output from the built-in speaker of the communication personal computer display unit 7. On the other hand, building A ₁ The voice of the building operator operating the communication operation unit 8 is input to the built-in microphone of the communication operation unit 8 and monitored via the communication personal computer display unit 7, the web compatible personal computer 6, and the network 2. Sent to the center side and the reception computer P ₁ ... P _m Is output from a speaker provided in the.
[0046]
In other words, the reception computer P ₁ ... P _m The person in charge of monitoring and the building operator operating the communication operation unit 8 exchange (exchange) images and sounds including their appearance in real time via the communication network 2. Can do. That is, both parties can talk or communicate while confirming their appearances. Then, the person in charge of monitoring uses the conversation or communication to build the building A. ₁ Perform management operations.
[0047]
As mentioned above, building A ₁ The building management system terminal device 3 and the building management system center device 11 in the monitoring center 1 are linked via the network 2. For this reason, building A ₁ The status, operating state or image of each equipment detected by the equipment monitoring device 4 in the ₁ ... P _m Appears on the display. Therefore, the reception computer P ₁ ... P _m The person in charge of the operation of the building A looks at the status, operating state or image of each equipment displayed on the display, ₁ The situation inside and the state of each equipment can be monitored or grasped or controlled or operated in real time. As a result, the person in charge of monitoring is ₁ It is possible to accurately grasp accidents, intrusion of suspicious persons, state of equipment and the like, and to quickly cope with various situations. In addition, it is possible to perform a management operation similar to that performed by a conventional administrator, facility personnel, or guard by remote control.
[0048]
In this building management system, when the supervisor is not communicating with the building operator, the building A ₁ Advertising information is displayed on the communication personal computer display unit 7. In this case, a resident or visitor of the building can obtain various advertisement information through the communication personal computer display unit 7. In addition, when an advertising fee can be obtained from an advertiser, the expenditure of the resident, for example, the common service cost can be reduced by returning the advertising fee to the resident. Alternatively, this can be accumulated.
[0049]
Furthermore, in this management system, when a supervisor in charge requests an emergency communication to a public organization such as a power company, a gas company, a water department, a health center, a pollution monitoring center, a bank, etc. The contents can be notified (notified) to the institution, or voice communication between the building side operator and the institution can be relayed. Therefore, when a resident or a visitor of a building falls into an emergency such as a gas leak, power outage, water outage, pollution, loss of cash card, etc., the situation can be dealt with quickly.
[0050]
In this management system, building A ₁ Without using the web-compatible personal computer 6, communication personal computer display unit 7, communication operation unit 8, and CCD camera 9, a subject (for example, the appearance of the owner) possessed by a resident or visitor on the building side The person in charge of monitoring and the resident or visitor on the building side may communicate with each other using a portable videophone 16 that can take a picture and can transmit and receive images and sounds.
[0051]
In the patrol car 17, a mobile monitoring personal computer 19 connected to the mobile phone 18 is provided. Although not shown in detail, the moving monitoring personal computer 19 is provided with a CCD camera, a display, a microphone, and a speaker for photographing the appearance of the person in charge of monitoring in the vehicle. Here, the mobile monitoring personal computer 19 is connected to a wireless communication control personal computer in the monitoring center 1 via a mobile phone 18 on the patrol car side and a mobile phone 15 on the monitoring center side. That is, the information entered into the monitoring center 1 from the building-side operator can be transmitted to the patrol car 17 using the functions of both the mobile phones 15 and 18, and the person in charge of monitoring in the patrol car 17 similarly. , Arbitrary information is sent to the monitoring center 1 and eventually the building ₁ Can be sent to.
[0052]
As a result, the person in charge of the operation of the mobile monitoring personal computer 19 in the patrol car 17 and the building operator operating the communication operation unit 8 are connected via the communication network 2 via the monitoring center 1. Then, you can talk or communicate while checking each other's appearance. The person in charge of monitoring in the patrol car 17 then builds the building A based on this conversation or communication. ₁ Can perform administrative tasks. Here, a display of a navigation device provided in the patrol car 17 or a vehicle-mounted television may be used as the display. In the patrol car 17, a building management system center device or a database personal computer may be provided. In addition, patrol car 17 and building A ₁ However, the communication may be performed directly via the network 2 without going through the monitoring center 1.
[0053]
Hereinafter, taking the case of the monitoring center 1 as an example, the building A by the person in charge of monitoring ₁ A more specific management procedure will be described. Although explanation is omitted, the same applies to the case of the patrol car 17.
The person in charge of monitoring in the monitoring center 1 and the operator on the building side communicate with each other in the following procedure. ₁ Manage.
[0054]
1. Establishing a state where communication is possible
When a building-side operator communicates with a monitoring person in the monitoring center 1, first, the building A ₁ The monitoring operation center 8 is operated to call the monitoring center 1 via the network 2 (Internet or the like). The monitoring person in the monitoring center 1 receives the personal computer P in response to the call of the building side operator. ₁ ... P _m If you answer by operating ₁ An image including the appearance (face) of the operator on the building side photographed by the CCD camera 9 is received by the reception computer P ₁ ... P _m Appears on the display. At this time, monitoring center A ₁ The database personal computer 13 starts up and building A ₁ Open the database about. At the same time, building A ₁ The CCD camera C in the monitoring center 1 is also connected to the communication personal computer display section 7 ₁ ... C _m The image including the appearance (face) of the person in charge of the surveillance imaged in is displayed. Also, conversation between the two becomes possible, and a state in which communication is possible is established.
[0055]
2. Identity authentication
After the state in which communication is possible is established, the building-side operator and the monitoring person in the monitoring center 1 have a conversation. Here, depending on the contents of the requested items of the building-side operator, the person in charge of monitoring requests the building-side operator to present a personal identification number, ID code, IC card, and the like. In this case, building A ₁ If the correct personal identification number, ID code, IC card, etc. are input to the communication operation unit 8 in the inside, information corresponding to the encryption number, ID code, IC card, etc. is retrieved from the database personal computer 13 in the monitoring center 1, This information is the personal computer P ₁ ... P _m Appears on the display. Examples of such information include character data relating to residents, tenants, etc., or resident pictures and other image information. Thus, if the person in charge of monitoring recognizes that the building-side operator is a legitimate person who can perform substantial communication based on image information such as photographs or textual data, Execution of substantive communication or business such as execution of requests from the operator or processing of specific requirements by the operator on the building side.
[0056]
3. communication
Such substantial communication between the person in charge of monitoring and the operator on the building side can be performed while mutually confirming the other party on the screen (the display of the reception personal computer, the communication personal computer display unit). Here, the database personal computer 13 in the monitoring center 1 records the contents or requirements in the past communication with the building-side operator. Efficiently handle the request of the building operator while grasping the progress of communication.
[0057]
3. Control or operation of various equipment in the building
Thus, the request from the building operator is, for example, building A ₁ If the equipment is controlled or operated, the person in charge of monitoring is ₁ ... P _m And the equipment is controlled or operated by remote operation via the building management system center device 11, the communication network 2, the building management system terminal device 3, and the remote control device 5. For example, if the request from the building-side operator is unlocking a door locking device (electric locking device) in the manager's room, the locking device is unlocked by remote operation. Here, the person in charge of monitoring confirms whether or not the locking device has actually been unlocked based on a signal indicating the operation state of the locking device detected by the equipment monitoring device 4 or an image of the door or the locking device. When the door is forcibly opened on the building side instead of remote control from the monitoring center 1 side, an abnormality alarm is notified to the monitoring center 1 side.
[0058]
4). Information provision function
Surveillance center 1 side and building A ₁ When the side is not communicating, Building A ₁ The communication personal computer display unit 7 can display various information from the monitoring center 1, such as various types of advertisement information (bulletin board function). For example, various information related to the monitoring center 1 and shopping information planned by the monitoring center 1 can be displayed on the communication personal computer display unit 7. In this way, Building A ₁ The display items (notification items) displayed on the communication personal computer display unit 7 are stored in the database personal computer 13 of the monitoring center 1 together with the date and time of the display. Therefore, it is possible to easily search and confirm what kind of display or posting has been made at a later date.
[0059]
5. Emergency call function
When the building-side operator notifies the monitoring person in charge of a predetermined emergency situation, the monitoring person notifies the relevant public organization or the like, or the sound of the building-side operator and the organization or the like Communication can be relayed. In general, it is well known that an emergency call to the police or fire department can be made quickly and easily by calling 110 or 119. However, in the case of emergency situations other than these, it is difficult to know where to contact in a short time (for example, several minutes). For example, when a gas leak, power outage, water outage, pollution, or the like occurs, or when a cash card or the like is lost, it is extremely difficult to notify the corresponding engine in a few minutes. Therefore, in such a case, if the building operator communicates with the person in charge of monitoring at the monitoring center 1, the person in charge of monitoring immediately becomes an appropriate organization such as a power company, gas company, water department, health center, clinic, hospital, The fact is notified to a pollution monitoring center, a bank, or the like, or a direct call between the building operator and the organization is relayed. Thereby, the building side operator can cope with the said emergency in about several minutes.
[0060]
As described above, according to the building management method or the building management system according to the first embodiment, each building A ₁ ... A _n Then, it is not necessary to have a manager, equipment personnel, or guards, so the cost is not required. On the other hand, since the person in charge of monitoring performs management work for a plurality or many buildings at once, each building A ₁ ... A _n The cost of paying to the monitoring center 1 is significantly lower than the cost required to keep managers or equipment personnel. For this reason, building management costs or expenses of each resident (for example, building management burden, common service costs, etc.) are reduced.
[0061]
(Embodiment 2)
Hereinafter, the management system (apartment management system) according to the second embodiment of the present invention will be described by taking the case where the management target facility is an apartment as an example.
As shown in FIG. 2, in the management system according to the second embodiment, a plurality of apartments M ₁ ... M _n However, they are collectively managed by the monitoring center 21 via an INS64 line (packet communication network). For this reason, each apartment M ₁ ... M _n There are no staff members (managers, equipment personnel, security guards, etc.). In the following, the apartment M is typically ₁ I will explain only about other apartments M ₂ ... M _n The same applies to.
[0062]
Mansion M ₁ Is provided with an apartment reception 22 and a management room 23. The apartment reception 22 is provided with an image display 20 and a video camera 24 (or a CCD camera). Each of the image display 20 and the video camera 24 is connected to a personal computer 25 disposed in the management room 23. The personal computer 25 is connected to a dial-up router 26 disposed in the management room 23. The dial-up router 26 is also connected to a telephone 27 disposed in the apartment reception 22. Note that the video camera 24 is disposed in front of the telephone 27 so that the appearance of the person using the telephone 27 can be photographed.
[0063]
On the other hand, the monitoring center 21 is provided with a monitoring personal computer 28, which is connected to a dial-up router 29. This dial-up router 29 is connected to the condominium M via the INS64 line. ₁ ... M _n Are linked to the dial-up router 26. An image display 30 and a video camera 31 (which may be a CCD camera) are connected to the monitoring personal computer 28. In addition, a telephone 32 is arranged in front of the video camera 31, and this telephone 32 is connected to the dial-up router 29.
[0064]
In this management system (apartment management system) or management method, ₁ Resident or visitor of the monitoring center 21 and the monitoring person in charge of the monitoring center 21 communicate with each other through the INS64 line. ₁ An image including the appearance of the subject taken by the video camera 24 or 31 of the side or monitoring center 21 is displayed on the image display 30 or 20 of the other party. Mansion M ₁ The resident or visitor and the person in charge of monitoring at the monitoring center 21 have a conversation using the telephones 27 and 32. In this building management system, as in the case of the first embodiment, the apartment M ₁ A resident or a visitor and a monitoring person in the monitoring center 21 have a conversation or communication while confirming the appearances of each other, and the monitoring person makes a condominium M based on this conversation or communication. ₁ Perform management operations.
[0065]
In this case, apartment M ₁ There is no need to station personnel (administrators, equipment personnel, security guards, etc.) in the office, so the cost is not required. On the other hand, since the person in charge of monitoring performs management work for multiple or many condominiums at a time, the cost paid by each condominium side to the monitoring center side is significantly lower than the cost required to place the staff in charge. . For this reason, condominium management costs or expenses for each resident (for example, building management burden, common service costs, etc.) are reduced.
[0066]
(Embodiment 3)
Hereinafter, a management system (security system) according to the third embodiment of the present invention will be described. Here, the case where the management target facility is a building will be described as an example. However, the management system or the management method according to the third embodiment can of course be applied to a management target facility other than the building. It is.
[0067]
As shown in FIG. 3, a plurality of buildings B each subject to remote security or unmanned security according to the present invention. ₁ ... B _n (For example, apartment houses, apartment buildings, company buildings, stores, etc.), the network 42 (for example, the Internet, etc.) is monitored by a monitoring person (not shown) in the monitoring center 41 or in the patrol car 57 (patrol monitoring car) Remote security (unmanned security) is collectively performed through the network. For this reason, each building B ₁ ... B _n There are no guards. In the following, building B is typically ₁ I will explain only about the other building B ₂ ... B _n The same applies to.
[0068]
Building B ₁ The building management system for remotely controlling or remotely operating various equipment attached thereto, such as doors, shutters, locking devices, exhaust fans, loudspeakers, sprinklers, elevators, escalators, air conditioners, parking facilities, etc. A terminal device 43 is provided. Then, set / release information 44 is input to the building management system terminal device 43. The set / cancellation information 44 is the building B ₁ Information about whether or not the warning mode is set to or the warning mode is released, ie, building B ₁ Is information indicating whether the state is the alert mode state or the normal mode state.
[0069]
The building management system terminal device 43 controls or operates each equipment via the remote control device 45 (for example, opening and closing of doors and shutters, locking and unlocking of electric locking devices, operation and stopping of exhaust fans, loudspeakers) Notification, activation of a sprinkler, operation / stop of an elevator or escalator, operation / stop of an air conditioner, operation of a parking facility, etc.).
[0070]
Building B ₁ Is provided with a web-compatible personal computer 46 (computer) linked to a network 42 (communication network). In addition, Building B ₁ A plurality of security cameras 47 (CCD cameras or video cameras) and a plurality of sensors 48 are provided. These security cameras 47 and sensors 48 are connected to a web-compatible personal computer 46 via a camera switching controller 49. In FIG. 3, only three security cameras 47 and 48 sensors are shown, but the number of security cameras 47 or sensors 48 is not limited to this. ₁ Of course, it is preferably set according to the type, scale, etc.
[0071]
Each security camera 47 captures a scene in the vicinity thereof. In addition, each sensor 48 has a surrounding state, for example, sound (including sound) intensity, light intensity, temperature, humidity, vibration, presence / absence of contact with the sensor, sound wave or Detects light reflection / blocking, gas leaks, etc. Here, the security camera 47 operates only in the warning mode and does not operate in the normal mode in order to protect the privacy of related parties and the like. However, when any abnormal state is detected by each sensor 48, the security camera 47 operates even in the normal mode. For example, when the sensor 48 detects abnormal light emission, abnormal temperature rise, abnormal vibration (earthquake or the like), screams of persons concerned (especially high-frequency sound), the security camera 47 immediately operates. Therefore, the person in charge of monitoring in the monitoring center can immediately grasp such an abnormal state and can quickly cope with this.
[0072]
On the other hand, the monitoring center 41 is connected to the building B via the network 42. ₁ A building management system center device 51 linked to the building management system terminal device 43 is provided. In addition, the monitoring center 41 has a building B via the network 42. ₁ A web-compatible personal computer 52 (computer) linked to the web-compatible personal computer 46 is provided. The web-compatible personal computer 52 on the monitoring center side is connected to the building management system center device 51. Thus, the person in charge of monitoring in the monitoring center 41 can use the web-compatible personal computer 52 (or the reception personal computer Q described later). ₁ ... Q _m ) Or by directly operating the building management system center device 51, the building B ₁ Each facility device can be remotely controlled or remotely operated.
[0073]
Further, the web-compatible personal computer 52 has a plurality of reception personal computers Q via a LAN. ₁ ... Q _m The database personal computer 53 and the wireless communication personal computer 54 are connected. A mobile phone 55 is connected to the wireless communication personal computer 54. Although not shown, each personal computer Q ₁ ... Q _m Each includes a display (image display), a microphone (caller), and a speaker (caller). Database PC 53 is located in each building B ₁ ... B _n Various information relating to the attached equipment, the resident, etc. is stored (stored) as a database. And the person in charge of monitoring is the reception computer Q ₁ ... Q _m By operating, information stored in the database personal computer 53 can be freely retrieved and obtained.
[0074]
In the patrol car 57, a mobile monitoring personal computer 59 connected to a mobile phone 58 is provided. Although not shown in detail, the mobile monitoring personal computer 59 is provided with a display, a microphone, and a speaker. Here, the mobile monitoring personal computer 59 is connected to the wireless communication control personal computer 54 in the monitoring center 41 via the mobile phone 58 on the patrol car side and the mobile phone 55 on the monitoring center side. That is, various types of information entered into the monitoring center 41 can be transmitted to the patrol car 57 using the functions of both the mobile phones 55 and 58, and the person in charge of monitoring in the patrol car 57 similarly has various kinds of information. Information can be transmitted to the monitoring center 41.
[0075]
Here, a display of a navigation device provided in the patrol car 57 or an in-vehicle television may be used as the display. Further, a building management system center device or a database personal computer may be provided in the patrol car 57 as well. In addition, patrol car 57 and building B ₁ However, the communication may be performed directly via the network 42 without passing through the monitoring center 41.
[0076]
Thus, in the remote management system (remote security system) or the remote management method (remote security method) according to the third embodiment, the building B ₁ However, the monitoring person in the monitoring center 41 or the patrol car 57 is guarded by remote operation. And this security is building B ₁ Is performed only when is in the alert mode state (alert state).
[0077]
Specifically, the person in charge of monitoring in the monitoring center 41 or in the patrol car 57 is the building B. ₁ When is in vigilance mode, Building B ₁ Each of the security cameras 47 in the camera, and through the camera switching controller 49, the web-compatible personal computer 46 on the building side, the network 42, and the web-compatible personal computer 52 on the monitoring center side, the reception personal computer Q ₁ ... Q _m The image (hereinafter referred to as “monitoring image”) displayed on the display or transferred / displayed on the display of the moving personal computer 59 in the patrol car 57 is constantly monitored.
[0078]
Furthermore, the person in charge of monitoring in the monitoring center 41 or in the patrol car 57 is the building B. ₁ The reception personal computer Q is detected by each of the sensors 48 in the communication path, and the communication path is almost the same as in the case of the monitoring image. ₁ ... Q _m The information (hereinafter referred to as “monitoring information”) received by the mobile station 59 or transferred to the moving personal computer 59 in the patrol car 57 is constantly monitored. In other words, the person in charge of monitoring is building B ₁ When is in vigilance mode, Building B ₁ The situation inside can be grasped extremely accurately in real time by the monitoring image and the monitoring information.
[0079]
Thus, the person in charge of monitoring in the monitoring center 41 or in the patrol car 57 determines the building B based on the monitoring image and the monitoring information. ₁ Security services or security services. Where building B ₁ If any abnormal condition occurs in the system, the monitoring staff will take immediate action. For example, building B ₁ If there is a suspicious person intrusion, damage to equipment due to flying objects, fire, abnormal sprinkler operation, natural disaster, etc., building B ₁ Without dispatching emergency personnel to the monitoring personnel, the monitoring person immediately copes with the abnormal state by remote control.
[0080]
For example, in the case of a suspicious person's intrusion, immediately report the fact to the police etc., for example, pointing out the appearance, appearance, name (if known) of the intruder. In the event of a fire, immediately notify the fire department etc. of the fire status, for example, while indicating the status of burnout, the presence or absence of unmoved persons, and the like. Furthermore, Building B ₁ Remotely control various devices in the system to quickly deal with abnormal conditions. For example, in the case of a suspicious person's invasion, he or she is intimidated by calling out with a speaker or lighting a threatening light. In case of fire, operate fire extinguisher, water discharger, etc.
[0081]
In this management system (security system) or management method (security system), in the security mode, that is, generally in the building B ₁ It operates when the resident or visitor of the resident is moving out and does not operate in the normal mode, so that the appearance, appearance, etc. of the resident or visitor etc. are not photographed. Therefore, the management system or management method is extremely preferable from the viewpoint of protecting the privacy of individuals.
[0082]
This management system or management method is a true sense that does not perform on-site confirmation or dispatch of emergency personnel to the site by remote monitoring or remote control based on the monitoring image by the security camera 47 and the monitoring information by the sensor 48. Establish a security system or security system based on unattended response. That is, according to this management system (security system) or management method (security method), it is possible to realize unmanned security work or crime prevention work in a true sense, and reduce the cost of the work to reduce the cost of the building B. ₁ Management expenses or resident expenses (expenses) can be reduced.
[Brief description of the drawings]
FIG. 1 is a block diagram showing a system configuration of a building management system according to a first embodiment of the present invention.
FIG. 2 is a block diagram showing a system configuration of an apartment management system according to a second embodiment of the present invention.
FIG. 3 is a block diagram showing a system configuration of a building management system (building security system) according to a third embodiment of the present invention.
[Explanation of symbols]
A ₁ ~ A _n ... Building, B ₁ ~ B _n ... Building, M ₁ ~ M _n ... Apartment, P ₁ ~ P _m ... Reception PC, Q ₁ ~ Q _m ... Reception PC, C ₁ ~ C _m ... CCD camera, 1 ... monitoring center, 2 ... network, 3 ... building management system terminal device, 4 ... facility equipment monitoring device, 5 ... remote control device, 6 ... web-compatible personal computer, 7 ... communication personal computer display, 8 ... communication Operation unit, 9 ... CCD camera, 10 ... process control personal computer, 11 ... building management system center device, 12 ... web-compatible personal computer, 13 ... database personal computer, 14 ... wireless communication control personal computer, 15 ... mobile phone, 16 ... mobile video phone , 17 ... patrol car, 18 ... mobile phone, 19 ... mobile monitoring personal computer, 20 ... image display, 21 ... monitoring center, 22 ... condominium reception, 23 ... management room, 24 ... video camera, 25 ... personal computer, 26 ... Dial-up router, 27 ... Telephone, 28 ... Monitoring PC, 29 ... Dial 30 ... Image display, 31 ... Video camera, 32 ... Telephone, 41 ... Monitoring center, 42 ... Network, 43 ... Building management system terminal device, 44 ... Set / release information, 45 ... Remote control device, 46 ... Web Corresponding PC, 47 ... Security Camera, 48 ... Sensor, 49 ... Camera Switching Controller, 51 ... Building Management System Center Device, 52 ... Web-Compatible PC, 53 ... Database PC, 54 ... Wireless Communication Control PC, 55 ... Mobile Phone, 57 ... Patrol car, 58 ... Mobile phone, 99 ... Mobile monitoring PC.

Claims (10)

In a remote management method for a managed facility, the managed facility is managed by remotely monitoring a managed facility in a monitoring center outside the managed facility or in a patrol monitoring vehicle. There,
A sensor that detects the state of the vicinity of the part is provided at a predetermined part of the facility to be managed, and a signal detected by the sensor is sent to a monitoring person using a communication network.
For the managed facilities, set the normal mode in which the parties related to the managed facility perform normal activities and the warning mode to stop normal activities,
If the managed facility is in alert mode state, managed the scene of the region near taken by arranged the camera to a predetermined site within the facility, the monitoring personnel side image display by using a communication network Display
When the facility to be managed is in the normal mode state, when the signal detected by the sensor indicates an abnormality in the facility to be managed, the scene in the vicinity of the part photographed by the camera is displayed on the image display on the supervisor side On the other hand, when the signal detected by the sensor does not indicate an abnormality, shooting by the camera is stopped,
A remote management method for a management target facility, wherein a person in charge of monitoring performs security work for the management target facility based on an image displayed on the image display and a signal detected by a sensor . The remote management method for a managed facility according to claim 1, wherein the person in charge of monitoring remotely controls the equipment in the managed facility using a communication network. The managed facility according to claim 1 or 2 , wherein the managed facility is an entire area or a partial area of an apartment house, a common building, a company building, a store, or a parking facility. Remotely managed facilities that are managed by a skilled manager who is stationed in a monitoring center or a patrol vehicle outside the managed facility and is trained by a skilled administrator who is proficient in the management technology of the above equipment. A management method,
A person concerned on the managed facility side shoots the above equipment with a camera and displays the image on the image display on the skilled manager side using the communication network.
Skilled managers and personnel involved in the managed facility communicate with each other by sending voice to the other party's telephone using the communication network,
Legitimate managers are able to communicate effectively with the parties concerned on the managed facility by using character data on the managed facility or its resident or image data such as photographs and drawings, and resident image information. When it is certified that the person is an authorized person, the skilled manager teaches the management facility concerned person concerned how to manage or repair the above equipment,
A managed object facility remote management method, wherein a management object facility-related person executes a management act or repair of the equipment according to the instruction of a skilled administrator. The skilled manager displays an arbitrary image on the image display on the management target facility side using a communication network, so that the facility equipment operator or the management target facility side officials can use the image and sound. 5. The remote management method for a facility to be managed according to claim 4 , wherein a management procedure, a repair procedure, or a construction procedure of equipment is taught. 6. The remote management method for a facility to be managed according to claim 4 or 5 , wherein the camera, telephone or image display on the facility to be managed side is portable. The managed facility according to any one of claims 4 to 6 , wherein the managed facility is an entire area or a partial area of an apartment house, a common building, a company building, a store, or a parking facility. Method. A remote management system for a managed facility that allows the managed facility to be managed by a person in charge of monitoring in the monitoring center outside the managed facility or in a patrol vehicle by remote control. Because
A mode setting means for setting a normal mode in which a person concerned in the managed facility side performs a normal activity and a warning mode in which the normal activity is stopped for the managed facility;
A managed facility-side computer arranged in the managed facility;
A camera arranged at a predetermined site in the managed facility and connected to the managed facility computer in a wireless or wired manner; and
A supervisor-side computer located in a monitoring center or in a patrol vehicle, and linked to a managed facility-side computer via a communication network;
An image display connected to the supervisor computer ,
A sensor that is connected to the managed facility-side computer and is disposed at a predetermined site of the managed facility and that detects a state in the vicinity of the site ;
When the management target facility is in the alert mode state, the scene in the vicinity of the part photographed by the camera arranged at the predetermined part in the management target facility is displayed on the monitoring person side using the communication network. Displayed on the vessel,
When the facility to be managed is in the normal mode state, when the signal detected by the sensor indicates an abnormality in the facility to be managed, the scene in the vicinity of the part photographed by the camera is displayed on the image display on the supervisor side. On the other hand, when the signal detected by the sensor does not indicate an abnormality, shooting by the camera is stopped,
Characterized in that monitoring personnel, based on the signal detected by the image sensor which is displayed on the image display device of the monitoring personnel side, thereby making it possible to perform the security services managed facilities A remote management system for managed facilities. 9. The remote management system for a facility to be managed according to claim 8 , further comprising a facility device control device for remotely controlling the facility device in the facility to be managed from the person in charge of monitoring via a communication network. The remote management system for a management target facility according to claim 8 or 9 , wherein the management target facility is an entire area or a partial area of an apartment house, a common building, a company building, a store, or a parking facility.

Images