TW201824844A - Method for issuing rejection response information by telephone apparatus before answering properly informing a calling user a reason that the receiving user is inconvenient to answer - Google Patents

Abstract

This invention relates to a method for issuing rejection response information by a telephone apparatus before answering. The method comprises the following steps: when a receiving end telephone apparatus of a receiving user receives a call request message from a calling end telephone apparatus through a communication network and the receiving user inconveniently answers the call in real time, obtaining a media address of the calling end telephone apparatus from the call request message by the receiving end telephone apparatus before entering a call state, and transmitting rejection response information to the calling end telephone apparatus of the media address. In this way, in addition to a fact that two parties do not incur the cost of the telecommunications call, the receiving user may properly inform a calling user a reason that the receiving user is inconvenient to answer.

Description

   Method for telephone device to send refusal response information before answering   

The invention relates to a telecommunication network communication technology, which can provide a telephone device with the technology of transmitting response information immediately before answering or answering.

With the popularization of telephone communication technology nowadays, person-to-person communication is no longer limited by distance. Through a telephone device, it is convenient to talk with an object elsewhere. Furthermore, the current telephone communication technology, even if When the called user is inconvenient to answer the call, the answering machine with recorded voice messages can also automatically connect to the phone and play the voice message to let the calling user know why the called user cannot answer the call. However, the above-mentioned seemingly convenient call behavior still has several defects that need to be improved.

First of all, when the called user knows that there is an incoming call, he must choose to answer or reject it within a certain period of time. If an important call is expected, but he is in a conference that cannot be paused, the called user ’s heart will struggle with the choice of whether to answer the call. Because answering and refusing can cause some influence or interpersonal loss.

Furthermore, if voice messages are transmitted through the answering machine, the pre-recorded content cannot be flexibly adjusted in a timely manner, and because of the current triggering method of the answering machine technology, the phone must be connected to play the user's pre-recorded voice. Message, causing the calling user or even the user at both ends of the phone to bear the cost of telecommunication calls.

In addition, some call recipients will set up a voice mail box so that the caller can save the content they want to communicate into a voice file for the callee to listen to when they have time. However, this method is not only the same as the above. , It will incur telecommunication call costs, and the calling user cannot know why the called user cannot answer the call.

Or, the called user can still choose to inform the other party of the reason for the inconvenience of answering by text message after the missed call. However, it is not instantaneous, and there are still text message costs incurred, so it is also not an ideal response method. .

From the above description, it can be seen that how to provide the called user with a prompt, flexible, and no additional cost response to the calling user in the case of being unable to answer the call has become one of the problems that should be urgently resolved in the field of telephone communication technology.

The main object of the present invention is to provide a method for a telephone device to send rejection response information before answering. One of the receiving end telephone devices on one end of the communication network can receive a call request message from the other end of the communication network. The call request message also includes a data message with the media location of the calling telephone device; before each of the telephone devices enters the call state, the receiving telephone device can pass a rejection response message to the media address, So that the user of the calling telephone device can know the reason why the called user cannot answer the call without realizing the additional telecommunication call cost.

In an embodiment of the present invention, wherein the called telephone device is provided with a user interface unit, the method is that the called user can pass through the called telephone device before the called telephone device transmits the rejection response information to the calling telephone device. The user interface unit executes a rejection instruction. At this time, the called telephone device sends the rejection response information in accordance with the execution action of the called user.

In an embodiment of the present invention, the telephone device of the called terminal is further provided with a video capture processing unit, and the method can provide the called user to start the video capture processing when the user interface unit executes the rejection instruction. The unit allows the called user to record a video file as the rejection response information according to the situation that the user cannot be answered at the moment.

In one embodiment of the present invention, the telephone device of the receiving end is further provided with an audio and video data storage unit capable of storing one of a plurality of audio and video files. This method enables the receiving end user to automatically use one of them when he cannot answer the call. The audio and video file forms the rejection response information and is sent to the calling user immediately before entering the call state.

In an embodiment of the present invention, the called user can execute a selection instruction through the user interface unit to select an audio / video file that meets a situation that cannot be answered at the time to form the rejection response information.

In one embodiment of the present invention, the method further receives a busy signal transmitted by the receiving telephone device after the calling telephone device receives the rejection response information from the receiving telephone device, It ends with a confirmation rejection response and the call does not connect.

100‧‧‧ originating telephone device

200‧‧‧Communication Network

300‧‧‧ Receiver's telephone device

310‧‧‧Terminal logic control unit

320‧‧‧user interface unit

330‧‧‧Signal Control Unit

340‧‧‧Video capture processing unit

350‧‧‧Multimedia signal processing unit

360‧‧‧Audio and video data storage unit

S30 ~ S34‧‧‧step flow

S40 ~ S44‧‧‧step flow

S50 ~ S56‧‧‧step flow

Figure 1 is a diagram of the communication network system architecture of the present invention; Figure 2 is a schematic diagram of the module of the receiver telephone device of the present invention; Figure 3 is a method flowchart of the first embodiment of the present invention; Figure 4 is this The method flowchart of the second embodiment of the invention; and FIG. 5 is a method flowchart of the third embodiment of the invention.

In order for your review committee to have a better understanding and understanding of the features of the present invention and the effect achieved, I would like to provide a better embodiment and detailed description with the following description: The telephone device of the present invention sends a rejection before answering The method of responding to the information is based on the SIP standard communication protocol of the NGN / IMS telecommunication communication core network. Please refer to FIG. 1. The communication network system architecture of the present invention needs to include at least one calling terminal device 100 and at least one receiving terminal. Telephone device 300, the originating telephone device 100, and the receiving telephone device 300 can be any communication terminal equipment applied to the telecommunication network, such as: local telephone, 2/3 / 4G GSM mobile phone, NGN / IMS / IP- PBX's VoIP telephones, etc., each of the telephone devices 100, 300 is connected to the PLMN, PSTN telecommunication network's NGN / IMS communication network 200 via Trunk Gateway or Media Gateway.

Please refer to FIG. 2. The receiver telephone device 300 of the present invention is provided with a terminal logic unit 310, which is electrically connected to a user interface unit 320 and a signal control unit 330, respectively. The terminal logic unit 310 It can control and execute the operation flow of the receiver telephone device 300, and the user interface unit 320 is provided with hardware for the user to input instructions, such as keys, touch screens, etc. As for the signal control unit 330, it processes The data stream of the communication signal and the SIP communication protocol can support the rfc3261, rfc3550, and rfc6222 communication protocol standards, and perform SIP / SDP signal transmission and reception, encoding and decoding.

For a flowchart of the first embodiment of the present invention, please refer to FIG. 3. The steps of this embodiment include: Step S30: The receiver telephone device 300 receives a call request message from the initiator device 100 through the communication network 200. (SIP), the call request message further includes a data message (SDP Invite); step S31: before each of the telephone devices 100 and 300 is not in a call state, the signal control unit 330 of the receiver telephone device 300, It can obtain the media address of the calling telephone device 100 from the data message of the call request, and at the same time trigger the calling telephone device 300 to issue a call notification (such as a ringtone or a vibration) due to an incoming call; Step S32: When the called user passes When the user interface unit 320 inputs a rejection instruction so that the called telephone device 300 receives the rejected instruction; step S33: the called telephone device 300 will be based on the media address of the calling telephone device 100, Transmitting a rejection response message to the calling telephone device 100; and step S34: the receiving telephone device 300 then transmits a busy message through the signal control unit 330 again Signal to the caller telephone terminal apparatus 100.

In this way, if the called user temporarily has a business task that needs to be handled immediately (such as during a conference), temporarily cannot speak for a long time, or if an important call is expected but cannot be answered immediately, the user can press the user interface unit 320 to answer the inconvenience. Press the button to make the receiving end telephone device 300 respond in real time, such as: "I have a temporary important meeting in progress, please call again later" to the calling end telephone device 100. At this point, the calling user can immediately learn that the reason why the called user cannot answer is because the conference is in progress and cannot speak.

Furthermore, since the refusal response information is transmitted through the communication network 200 between the telephone devices 100 and 300, the called user and the calling user do not need to enter the call state, and no additional telecommunication call charges will be incurred. In addition, after the receiving telephone device 300 transmits the rejection response information, the busy signal will still be transmitted to the calling telephone device 100. Therefore, the calling user can confirm that the rejection response information has ended, and the call has not Connected.

Next, the second embodiment of the present invention will be described. Please refer to FIG. 2 again. The receiver telephone device 300 of the present invention is further provided with a multimedia signal processing unit 350 and a video storage unit 360. The multimedia signal processing unit 350 and the video storage Unit 360 is electrically connected to the terminal logic unit 310. The multimedia signal processing unit 350 can process the encoding, decoding, and transmission of audio and video, and the audio and video storage unit 360 can store a plurality of audio and video files.

For a flowchart of the second embodiment, please refer to FIG. 4. The steps of this embodiment include: Step S40: The receiver telephone device 300 receives the call request message from the initiator device 100 through the communication network 200; : Before each of the telephone devices 100 and 300 is not in a call state, the receiving telephone device 300 can obtain the media address of the calling telephone device 100 from the call request; step S42: the receiving telephone device 300 can be determined by In the audiovisual data storage unit 360, a segment of audiovisual files (voice or audiovisual files) is automatically extracted to form the rejection response information. Step S43: The receiving telephone device 300 uses the media address of the calling telephone device 100 to The multimedia signal processing unit 350 transmits the refusal response information to the calling telephone device 100; and step S44: the called telephone device 300 sends a busy signal to the calling telephone device 100 again.

From the foregoing, it can be known that if the called user is unwilling to answer any call because of his / her mood, but does not want himself or the other party to incur a telecommunication call fee by using an answering telephone answering machine. Through the audio and video files preset in the audio and video data storage unit 360, if there is no answer, the audio and video files will be automatically transmitted, such as: "I'm in a bad mood today. "" Refused to respond, notifying the other party of the reason for not wanting to answer.

In the third embodiment of the present invention, please refer to FIG. 2 again. The telephone receiver 300 of the present invention further includes a video capture processing unit 340 electrically connected to the terminal logic control unit 310, and the video capture processing The unit 340 can control hardware such as a microphone and a photographing lens to perform sound and video capture.

For a flowchart of the third embodiment, please refer to FIG. 5. The steps of this embodiment include: Step S50: The receiver telephone device 300 receives a call request including a data message from the initiator device 100 through the communication network 200. Step S51: before each of the telephone devices 100 and 300 is not in a call state, the signal control unit 330 of the receiver telephone device 300 can obtain the media address of the telephone device 100 from the data message, At the same time, the incoming call telephone device 300 is triggered to issue an incoming call notification due to an incoming call; step S52: when the called user inputs the rejection instruction through the user interface unit 320, so that the called telephone device 300 receives the rejection instruction; Step S53: The video capture processing unit 340 starts triggering a microphone and a camera lens to capture video data until the rejection instruction is released, the captured video data is about to be formed into a video file, and stored in the video data storage unit 360 Step S54: According to a selection instruction input by the called user through the user interface unit 320, the audiovisual data storage unit 360 is selected One of the audio and video files forms the rejection response information; step S55: the receiving telephone device 300 will respond to the rejecting response through the multimedia signal processing unit 350 according to the media address of the calling telephone device 100 The information is transmitted to the originating telephone device 100; and step S56: Next, the receiving telephone device 300 will transmit a busy signal to the originating telephone device 100 through the signal control unit 330 again.

According to the above, the called user can respond to the current situation that cannot be answered. For example, in the case of urgent business affairs, press and hold the inconvenient answer button through the user interface unit 320, issue the rejection instruction by the button, and speak to the microphone and camera lens. "I'm urgently working on business now, please call again later". After the called user finishes speaking, release the inconvenient answer button and release (stop) the rejection instruction. The video capture processing unit 340 will be in this paragraph. The video file is stored in the video data storage unit 360 for transmission to the calling user. In addition, the called user can still use the selection command to filter the appropriate video file as the rejection response information.

Therefore, the present invention can effectively solve the problem that the called user cannot respond to the calling user promptly, flexibly, and without generating additional costs in the case that the called user cannot answer the call. However, the above is only the present invention. It is only a preferred embodiment and is not intended to limit the scope of implementation of the present invention. For example, all equivalent changes and modifications based on the steps, systems, features, and spirits described in the scope of patent application of the present invention shall be included in the scope of patent application of the present invention. Inside.

Claims (6)

    A method for a telephone device to send rejection response information before answering, the steps include: a receiving telephone device receives a call request message from a calling telephone device through a communication network, and the call request message still contains a data Message; before the called telephone device and the called telephone device are not in a conversation state, the called telephone device obtains the media address of the calling telephone device from the data message; and the called telephone device according to the media Address, passing a rejection response message to the calling phone device.         For example, the method for sending a rejection response message before a telephone device as described in the scope of the patent application, wherein the receiving end telephone device is provided with a user interface unit, and the user interface unit can receive a rejection instruction. Before the receiving telephone device transmits the rejection response information to the calling telephone device according to the media address, the method further includes: when the user interface unit receives the rejection instruction.         The method for sending a rejection response message before a telephone device according to any one of claims 1 or 2 in the scope of the patent application, wherein the receiving telephone device is further provided with a video data storage unit, which is stored in the video data storage unit There is at least one video file, and the method further includes: before the receiving telephone device transmits the rejection response information to the calling end telephone device according to the media address, the method further includes: forming the audio / video file into the rejection response information.         As described in the method of claim 3, the telephone device sends a rejection response information before answering, wherein the receiving telephone device is further provided with a video capture processing unit, and the method receives the rejection at the user interface unit. When receiving the command, the method further includes: turning on the video capture processing unit and starting to capture video data until the rejection command is released; and forming the video data into the video file and storing the video data in the video data storage unit.         As described in the method of claim 3, the telephone device sends a refusal response information before answering, wherein the user interface unit can receive a selection instruction to select one of the video files in the video data storage unit. , Before forming the rejection response information from the video file, the method further includes: forming the rejection response information according to one of the video file selected by the selection instruction.         The method for sending a refusal response information before answering the telephone device as described in the patent application item 5, wherein the method transmits the refusal response information to the originating telephone according to the media address according to the media address. After the device is installed, the method further includes: the receiving telephone device sends a busy signal to the calling telephone device.