TW201606660A - Method of reservation and confirmation - Google Patents

Abstract

A method of reservation and confirmation is suitable for server of an operation facility and comprises the following steps: receiving a reservation message and confirming whether the reservation is accepted; if yes, transmitting a reservation success message to the mobile device; if not, transmitting a reservation failure message to the mobile device; then sending an query message to the mobile device in a predetermined time before the reservation time to confirm whether the subscriber leaves for the operation facility in the light of the reservation time; if not, the reservation for subscriber data at the reservation time is canceled.

Description

Appointment and confirmation method

The present invention relates to online services; in particular, to a method of making appointments and confirmations.

Generally speaking, when consumers consume more well-known operating agencies (such as restaurants, hospitals, post offices, banks, etc.), they usually spend a lot of time on the scene waiting and queuing, which not only often causes consumers to waste time, but also It is easy to have a situation in which the mouth is cut.

Therefore, the operating agency usually issues a number plate at the waiting place, so that consumers who want to consume can queue up in order and call the number at the scene to avoid the above-mentioned situation caused by the queue.

However, the above method of issuing the number plate still requires the consumer to wait on the spot. If the consumer sees the temporary departure and returns, and sees that the on-site call number has exceeded the number on the number plate, the consumer still has to re-queue and fail to be effective. Solve the shortcomings of consumers who waste time perception.

In this way, in addition to the above-mentioned method of issuing number plates, another common way for operating agencies is to accept the time when consumers call to make an appointment to avoid the trouble of on-site waiting, and to allow operators to arrange and prepare in advance. However, the above-mentioned methods often occur after the consumer's appointment, and did not appear at the time of the appointment, thus wasting the energy and time for the operator to prepare in advance.

In view of the above, the object of the present invention is to provide a method for making an appointment and confirming, which can effectively avoid the situation of the mouth caused by the queue, and does not cause a waste of time for the consumer, and at the same time, there is no operator preparation. The energy and time wasted.

In order to achieve the above object, the method for providing reservation and confirmation provided by the present invention is applicable to a server, and includes the following steps: A. receiving a reservation message sent by a mobile device of a subscriber, and the reservation The message includes at least one operating agency, an appointment time, and a reservation information; B. transmitting the subscriber information to the server of the operator, and confirming whether the operator accepts the appointment at the appointment time; if yes, transmitting Sending a successful message to the mobile device; if not, transmitting a failure message to the mobile device; C. actively sending an inquiry message to the mobile device for confirmation within a predetermined time before the scheduled time to confirm Whether the subscriber goes to the operating agency according to the appointment time; if not, sends a cancellation message to the server of the operating agency to cancel the reservation of the subscriber information at the scheduled time.

According to the above concept, the present invention further provides another method for making an appointment and a confirmation, comprising the steps of: A. receiving a reservation message sent by a mobile device of a subscriber, and the subscription message includes at least one operating mechanism and a subscriber information; B. transmitting the subscriber information to the server of the operating agency and confirming whether the operator accepts the appointment; If yes, transmitting a reservation success message to the mobile device, and the subscription success message includes a queuing number; if not, transmitting an appointment failure message to the mobile device; C. within the predetermined number before the queuing number, Actively sending an inquiry message to the mobile device to confirm whether the subscriber is going to the operator; if not, transmitting a cancellation message to the server of the operator to cancel the reservation of the subscriber data.

In this way, through the design of the above-mentioned appointments, the user does not have to wait for the scene, but can effectively avoid the situation of the mouth caused by the queue, and will not cause the consumer to waste the sense of time, and re-confirm the design, and It can improve the energy and time waste of the operator's preparation in advance.

11, 12‧‧‧ server

20‧‧‧ mobile devices

30‧‧‧Server

1 is a structural diagram of a reservation system to which the present invention is applied; FIG. 2 is a flow chart of a preferred embodiment of the present invention; and FIG. 3 is a schematic diagram of two-way communication during reservation and confirmation according to the present invention.

In order to explain the present invention more clearly, the preferred embodiment will be described in detail with reference to the accompanying drawings. Referring to FIG. 1, a reservation system for a two-way reservation and confirmation method according to a preferred embodiment of the present invention is shown. The reservation system includes servers 11 and 12 of two operating agencies and a mobile device 20. among them: The servers 11 and 12 are respectively installed at the reception counters of the operating agencies. In the present embodiment, the operating agencies are respectively a restaurant and a hospital, but not limited thereto, but also a post office or a bank. , playground or other operating agency.

The mobile device 20 is a smart phone in the embodiment, and has a communication program built therein, and the communication program has the information of the operating agencies. Of course, in practice, the mobile device 20 can also be a tablet computer. , notebook computers, etc. In this way, a subscriber can use the communication program of the mobile device 20 to input information about the operator to be reserved, the subscriber information (such as a phone number, a name, etc.), and the appointment time, and the communication program receives the reservation. After entering the information, the information is compiled into a reservation message and sent to the corresponding operating agency. More specifically, please refer to FIG. 2 and FIG. 3. For example, when the reservation person wants to go to the restaurant at 7:00 on January 1st, it is convenient for the mobile device 20 to input the name of the restaurant, January 1 After 7:00 pm (reservation time) and name (reservation information), the mobile device 20 compiles the input data into a server 11 for the reservation message M1 to be sent to the restaurant.

Then, when the server 11 receives the reservation message M1, it performs interpretation to obtain the reservation information and the reservation time in the reservation message M1, and confirms whether or not to accept the appointment of the reservation information in the reservation time. If accepting the appointment for the appointment time, the server 30 transmits a message M2 to the mobile device 20 to inform the subscriber that the appointment has been successful. However, if the restaurant does not accept the appointment for the appointment time, the server 30 transmits another message (not shown) to the mobile device 20 to inform the subscriber that the appointment has failed.

After the reservation is successful, the server 11 actively sends an inquiry message M3 to the mobile device 20 within a predetermined time (for example, 30 minutes) before the reservation time to confirm whether the reservation person goes to the restaurant according to the appointment time. If the reservation is answered by the mobile device 20, or If the server 11 does not reply within a certain period of time, the server 11 cancels the reservation of the subscriber data at the scheduled time. Of course, in addition to using the message and reply time determination, the server 11 can also request the mobile device 20 to send a location message through the inquiry message, and the location message includes a global positioning system that can determine the location of the mobile device 20. (Global Positioning System, GPS) or Geographic Information System (GIS) information, and when the distance between the location of the mobile device 20 and the location of the restaurant is greater than a predetermined distance (eg, three kilometers), then It is determined that the reservation person can not go, and the reservation of the reservation information is cancelled at the appointment time. In addition, since the subscriber may be on the way of driving, the initial distance may be greater than the predetermined distance, so that the server 11 may request the mobile device 20 to send a corresponding response at different time points before the scheduled time. Position information, and determining whether the distance between the mobile device 20 and the restaurant is greater than a predetermined distance, and the closer the time point of the transmission is to the reservation time, the shorter the predetermined distance, and the design avoids accidental deletion. In addition to the appointment, it is also possible to accurately confirm whether the user can eat as scheduled.

In addition, if the subscriber responds to the message M4 as scheduled through the mobile device 20, the server 11 transmits a list message M5 to the mobile device 20, and the list message M5 contains the menu of the restaurant (ie, its operation item). ), for the reservation to browse and can place an order in advance. Then, after receiving the request message of the pre-purchased meal (that is, part of the operation item of the restaurant), the server 11 can respond in advance according to the content of the purchase message. ready.

Of course, in actual implementation, if the reservation person knows the menu content of the restaurant, the name of the restaurant, the appointment time, and the reservation information may be input on the mobile device 20, and the pre-purchased meal is also input. It can make the restaurant know that the reservation is scheduled to go, and then start the corresponding preparation, thereby improving the efficiency of the operation of the restaurant.

In addition, taking a hospital visit as an example, when the appointment is to go to the hospital for review, the name of the hospital, the information of the appointment, the appointment time and the subject to be visited (ie the operation of the hospital) can also be entered on the mobile device 20. After the item), the mobile device 20 compiles the input data into the reservation message and sends it to the server 12. Then, after receiving the reservation message, the server 12 performs interpretation to obtain the reservation information, the appointment time, and the subject to be visited, and then confirms whether the doctor's visit time of the hospital accepts the appointment of the appointment time.

If the reservation is accepted, the server 12 transmits a message to the mobile device 20 to inform the subscriber that the reservation has been successfully made, and the message also includes a queuing number (such as No. 108). However, if the appointment cannot be accepted, the server 12 transmits another message to the mobile device 20 to inform the subscriber that the appointment has failed.

After the reservation is successful, the server 30 actively sends the inquiry message to the mobile device 20 at a predetermined number (such as No. 88) before the queuing number to confirm whether the reservation person goes to the reservation time. The hospital 12, if the reservation is replied to by the mobile device 20, or fails to reply within a certain period of time, the server 12 delays the order of the subscriber's queuing number, and when the reservation time is exceeded, cancels the reservation. Information on the appointment at the appointment time. Certainly, in addition to using the message and the reply time determination, the location of the mobile device may be determined by the location message as described above, and when the distance between the location of the mobile device 20 and the location of the hospital is greater than a predetermined distance, The order of the queuing number of the subscriber is also postponed, and when the reservation time is exceeded, the reservation of the subscriber information at the appointment time is cancelled.

In this way, through the design of the above appointment, the user does not have to wait for the scene, but can effectively avoid the situation of the corner caused by the queue, and will not cause the consumer to waste the sense of time, but at the appointment time or row The design that re-confirmed the number before the arrival of the number can improve the situation in which the operating agencies prepare in advance but the appointments do not appear and the time and time is wasted.

The above is only a preferred embodiment of the present invention, and equivalent changes to the scope of the present invention and the scope of the patent application are intended to be included in the scope of the present invention.

Claims (9)

A two-way reservation and confirmation method is applicable to one of the operating agencies to reserve a server, and includes the following steps: A. receiving a reservation message sent by a mobile device of a subscriber, and the reservation message is at least Include a reservation time and a reservation information; B. confirm whether to accept the appointment at the appointment time; if yes, send a reservation success message to the mobile device; if not, send a reservation failure message to the mobile device C. If the reservation is successful in step B, before the appointment time, an inquiry message is actively sent to the mobile device to confirm whether the reservation person goes according to the appointment time; if not, the reservation information is cancelled. Appointment at the appointment time. The method for making an appointment and confirming according to claim 1, wherein in step C, the inquiry message is actively sent to the mobile device within a predetermined time before the reservation time. The method of requesting and confirming according to claim 1, wherein in step C, the query message causes the mobile device to automatically send a location message to the server, and the location message includes the action that can be determined The information of the location of the device, and when the distance between the location of the mobile device and the location of the operating device is greater than a predetermined distance, the reservation of the subscriber data at the appointment time is cancelled. The method for making an appointment and confirming according to claim 3, wherein in step C, the closer the time point is to the reserved time, the shorter the predetermined distance. In the method of requesting and confirming the request, in step B, the message of the successful reservation includes a queuing number; in step C, the inquiry message is actively sent to the pre-determined number of the queuing number to The mobile device. The method of requesting and confirming according to claim 5, wherein in step C, the query message causes the mobile device to automatically send a location message to the server, and the location message includes the action that can be determined The information of the location of the device, and when the distance between the location of the mobile device and the location of the operating device is greater than a predetermined distance, the order of the queuing number of the subscriber is postponed. The method of claim 1 and claim 7, wherein in step C, if yes, a list message is transmitted to the mobile device, and the list message includes a plurality of operating items of the operating organization. The method for making an appointment and confirming according to claim 7, wherein after step C, there is further included a step D, which is to receive a request message sent by the mobile device, and the request message includes the candidate's desire Purchase of the or such operating items. The method for making an appointment and confirming according to claim 1, wherein the reservation message in step A further includes an operation item of the operating organization.