RU113598U1 - AUTOMATED SYSTEM OF ROUTING CALLS FOR EMERGENCY OPERATIONAL SERVICES OF THE SYSTEM 112 - Google Patents

Abstract

The automated system for routing calls to the emergency services of the system 112, containing a module for selecting the reference address of the emergency call in the system database, the information input of which is the first information input of the system, designed to receive codegrams of the emergency call, synchronizing the input of the reference address selection module in the database system data is the first synchronizing input of the system, designed to synchronize the reception of codegrams of an emergency call to the in-vehicle emergency call reference address selection module in the system database, the emergency call addressing module in the system database, the first information input of which is connected to the address output the selection module of the reference address of the in-vehicle emergency call in the system database, the first synchronizing input of the emergency call addressing module in the system database is connected to the to the second synchronizing output of the in-vehicle emergency call reference address selection module in the system database, and the address output of the in-vehicle emergency call addressing module in the system database is the address output of the system intended for issuing addresses for recording and reading in-vehicle emergency call data to the server address input system database, a module for integrating signals to control the operation of the system, one information input of which is connected to the information output of the selection module of the reference address of the emergency call in the system database

Description

The utility model relates to computer technology, in particular, to an automated routing system for calls of emergency operational services of system 112.

Caring for the life and health of citizens, preserving property, ensuring personal and public safety, as well as the need to counter threats of anthropogenic, natural character and acts of terrorism require the development of a mechanism for quick response to threats.

Improving the safety and security of the population and critical facilities from these threats is one of the most important tasks for ensuring national security and stable socio-economic development of the Russian Federation.

One of the methods for solving this problem is the creation of special services that provide operational assistance to the population.

By the Decree of the Government of the Russian Federation dated December 31, 2004 No. 894, the number "112" was assigned as a single emergency call number throughout the Russian Federation starting in 2008.

The specified decree defines a list of emergency operational services, consisting of four active emergency operational services (fire service, police service, emergency medical service and emergency gas network service) and two new services (Antiterror service and emergency response service) .

In the USA and Canada, emergency call services are available, which are called by the universal telephone number "911". These services provide an opportunity for residents and organizations to contact the local public safety system.

The experience of emergency services shows that in order to effectively assist in the event of an emergency in 10 percent of cases, more than one emergency service is required. 911 services also make it possible to more efficiently use the resources of emergency operations services and ensure their effective cooperation in responding to emergencies.

At the end of the 1980s, the first advanced hardware and software systems of the E911 services (Enhanced 911) appeared in the USA, which use call routing equipment and a computer database, as well as provide digital data exchange over a communication network.

All information processing is carried out on a computer - the number and location of the caller are automatically determined.

Decision of the European Union 91/396 / EEC of July 29, 1991 defined the basic requirements for a single emergency number "112". These requirements are supplemented by Directive 98/10 / EC of February 26, 1998.

In accordance with this decision, the number "112" is mandatory for calling emergency services in the event of an emergency that poses a threat to human life and health.

The countries of the European Union signed a telecommunication agreement in 1998, according to which the 112 emergency number became a single emergency number. Thus, being in any of the European countries, you can, if necessary, dial the number "112" and get the help you need.

The main goals of creating the 112 system in the Russian Federation are:

- the organization of a set of measures to accelerate the response and improve the interaction of emergency services during calls (reports of incidents) of the population;

- organization of a convenient call of emergency operational services on the principle of "one window", allowing the caller in the event of an incident not to think about which service he needs and what number is required to use to access it;

- reduction of possible socio-economic damage due to incidents and emergencies;

- harmonization of the method of calling emergency services with the legislation of the European Union.

System-112 should solve the following main tasks:

- reception by the operator at number "112" of calls (messages about incidents) and providing psychological support to the caller;

- analysis of incoming incident information;

- transfer of information about incidents to duty dispatch services in accordance with their competence for organizing an emergency response;

- generation of statistical reports on received calls (reports of incidents);

- automatic identification of the caller’s number (“A” number), receipt from the telecom operator of available data on the location of the subscriber unit with this number, as well as other data necessary to ensure a call response;

- automatic dialing to the caller in case of a sudden interruption of the connection;

- registration and documentation of all incoming and outgoing calls to the number "112" (recording, archiving, searching, transfer, etc.);

- maintaining a database of the main characteristics of incidents, the beginning and completion of an emergency response to received calls (messages about incidents), as well as its main results.

To solve the tasks set, it is necessary to carry out a set of system-technical and organizational measures to modernize communication networks and on-call dispatch services, providing the ability to receive and process calls (messages about incidents) from the population to emergency operational services.

Known software and hardware solutions that could be used to solve the tasks (1, 2).

The first of the known technical solutions contains data reception and storage units connected to control and data processing units, search and selection units connected to data storage and display units, the synchronizing inputs of which are connected to the outputs of the control unit (1).

A significant drawback of this solution is the impossibility of solving the problem of updating the data stored in memory in the form of relevant documents at the same time as solving the problem of delivering the contents of these documents to users in real time.

Another technical solution is known, comprising a unit for receiving a telephone call number, a unit for identifying reference addresses of the call number database, a unit for selecting call numbers, a unit for generating current addresses of the call number database, a unit for identifying call number data, a unit for receiving call number data from the database the system’s server, the unit for receiving data from the situational card, the unit for selecting emergency operational services, and the switching unit for issuing calls to emergency operational services. (2).

The last of the above technical solutions is closest to the described.

Its disadvantage is the low speed of call identification, due to the fact that the hardware implements the call processing procedure without monitoring and documenting the data of the sender of the emergency call message, and this inevitably leads to the possibility of receiving false calls, and, as a result, a sharp decrease in overall performance indicators.

The purpose of the utility model is to increase performance by eliminating the search for requested data throughout the server database and fetching data only by identifiers of processed calls of emergency services.

Known systems that could be used to solve the problem (1, 2).

The first of the known systems contains data reception and storage units connected to control and data processing units, search and selection units connected to data storage and display units, the synchronizing inputs of which are connected to the outputs of the control unit (1).

A significant drawback of this system is the impossibility of solving the problem of updating data stored in memory in the form of relevant documents at the same time as solving the problem of delivering the contents of these documents to users in real time.

Another system is known, comprising data receiving units whose outputs are connected to a memory unit and to a data processing unit, a time interval selection unit whose outputs are connected to a data receiving unit, to a user request receiving unit and to a memory unit and to a data processing unit, the outputs of which are connected to one of the inputs of the switching unit of the data output channels, the other inputs of which are connected to the selection of time intervals, and the outputs are the outputs of the system (2).

The last of the above technical solutions is closest to the described.

Its disadvantage is the low speed of the system, due to the fact that the search for the requested data is carried out throughout the database system, which leads to unreasonable loss of time to search for the required information and its subsequent processing.

The purpose of the utility model is to increase system performance by eliminating the search for requested data throughout the system database and fetching data only by call identifiers of emergency services.

This goal is achieved by the fact that in a known system containing a module for selecting a reference address for calling emergency services in the database of the system, the information input of which is the first information input of the system for receiving codograms of calling emergency services, synchronizing the input of the module for selecting the reference address in the database of system data is the first synchronizing input of the system, designed to synchronize the reception of codograms of calling emergency services in a module with lectures of the reference address for calling emergency services in the system database, the module for addressing calls for emergency services in the system database, the first information input of which is connected to the address output of the selection module for selecting the reference address for calling emergency services in the system database, the first synchronizing input of the call addressing module emergency services in the system database is connected to the first synchronizing output of the selection module of the reference address for calling emergency services in b the system data base, and the address output of the emergency call service addressing module in the system database is the address output of the system, intended for issuing write and read emergency call data to the address input of the system database server, the system operation control signal integration module, one the information input of which is connected to the information output of the selection module of the reference address for calling emergency services in the system database, the second synchronizing input to which is connected to one synchronizing input of the system operation control signal integration module, while the information output of the system operation control signal integration module is the system information output intended for issuing emergency call codograms to the information input of the system database server, and the synchronizing output of the signal integration module control system is the first synchronizing output of the system, designed to issue control signals and the input of the first channel for interrupting the database server, and the switching module of the data transmission channels to call processing operators of emergency services, the group information outputs of which are information outputs of the system group, intended for issuing codograms of calling emergency services to the corresponding automated workstations of emergency call processing operators services, an emergency call identification module has been introduced, the information input of which is is the second information input of the system, intended for receiving codograms of calling emergency services from the workstation of the system manager, the clock input of the call identification module for emergency services is the clocking input of the system, for receiving control signals from the workstation of the system manager, and the control input of the module call identification of emergency services is connected to the control output of the reference address selection module emergency services in the system database, while the address output of the emergency call call identification module is connected to the second address input of the emergency call call addressing module in the system database, the first synchronizing output of the emergency call call identification module is connected to the second synchronizing input of the addressing module emergency calls in the system database, and the second synchronizing output of the emergency call identification module of other services is connected to the synchronizing input of the module for switching data transmission channels to emergency call operators and is the second synchronizing output of the system designed to issue control signals to the input of the second channel of the database server interrupt, the selection module for addressing documentation data, the address output of which is connected to the third the address input of the module for addressing calls of emergency services in the database of the system, the module for generating data for documentation of calls oves of emergency services, the information input of which is the third information input of the system, intended for receiving documentation of calls for emergency services, the synchronizing input of the module for generating documentation of calls for emergency services is the third synchronizing input of the system, for synchronizing the reception of documentation data, the installation input of the module the formation of documentation of calls for emergency services is system input, while the information output of the module for generating documentation of calls of emergency operational services is connected to another information input of the module for integrating signals for managing emergency services, the address output of the module for generating documentation of calls for emergency services is connected to the information input of the module for selecting addresses of documentation data, the first synchronizing output of the module for generating data for documentation of calls of emergency operational services is connected with the first synchronizing input of the documentation data address selection module, the second synchronizing output of the emergency data call documentation documentation module, is connected to the second synchronizing input of the documentation data addresses address recording module, the third synchronizing output of the emergency data calling documentation module is connected to the third synchronizing input of the module addressing emergency call services in the database and the fourth sync the lowering output of the module for generating documentation for calls of emergency operational services is connected to the counting input of the module for selecting addresses of documentation data and to the second synchronizing input of the module for integrating control signals of the system, while one information input of the switching module of the data transmission channels for call processing operators of emergency services is the fourth information system input intended for receiving addresses of emergency call operators services, another information input of the module for switching communication channels of data to call operators of emergency services is the fifth information input of the system, intended for receiving codograms of calling emergency services, and the synchronizing input of the module of switching communication channels of data to operators of call processing of emergency services is the third synchronizing input systems designed to synchronize the reception of addresses of emergency call operators services and codograms of emergency call services.

The essence of the utility model is illustrated by drawings, in which Fig. 1 shows a structural diagram of a system, Fig. 2 shows an example of a specific constructive module for selecting a reference address for calling emergency services in the database of the system, and Fig. 3 is an example of a specific construct for identifying emergency calls operational services, figure 4 is an example of a specific constructive implementation of the module for addressing calls of emergency services in the database of the system, figure 5 is an example of a specific design Fig. 6 is an example of a specific structural embodiment of a module for identifying addresses of documentation data, Fig. 7 is an example of a specific constructive implementation of a module for integrating control signals of a system operation, and Fig. 8 is an example of a specific constructive of the module for switching the channels of data transmission to call processing operators of emergency services, Fig. 9 is a diagram illustrating the route process call emergency services.

The system (Fig. 1) comprises a module 1 for selecting a reference address for calling emergency services in the system database, a module 2 for identifying calls for emergency services, a module 3 for addressing calls for emergency services in the system database, and a module 4 for generating documentation for documenting calls for emergency services , documentation data address identification module 5, system operation control signal integration module 6, data transmission channel switching module 7 for emergency call operators Service-cooperative.

Figure 1 shows the first 21, second 22, third 23, fourth 24 and fifth 25 information inputs of the system, the first 26, second 27 and third 28 synchronizing inputs of the system, timing 31 and installation 32 inputs, as well as address 35 and information 36 outputs systems, the first 37 and second 38 synchronizing outputs of the system, and a group of 39-41 information outputs of the system.

Module 1 (figure 2) selection of the reference address for calling emergency services in the database of the system contains a register 49, a memory unit 50 made in the form of read-only memory, a decoder 51, a trigger 52, elements 53-55 AND, elements 56-59 delay . The drawing shows information 21 and synchronizing 26 inputs, as well as information 61, address 62, first 63 and second 64 synchronizing and control 65 outputs.

Module 2 (call identification 3) emergency call services contains a register 69, a memory unit 70, made in the form of read-only memory, a decoder 71, elements 72-75 And, elements 76-78 delay. The drawing shows information 22, clocking 31 and controlling 82 inputs, as well as address 83, first 84 and second 85 clock outputs.

Module 3 (figure 4) addressing calls of emergency services in the database of the system contains a counter 8, element 9 OR, elements 10 OR groups. The drawing shows the first 94 and second 95 information, and the first 99, second 100 and third 101 synchronization inputs, as well as address 35 system output.

Module 4 (Fig. 5) of generating data for documenting calls of emergency services contains a register 109, a memory unit 110 made in the form of read-only memory, a trigger 111, elements 112-113 AND, element 114 OR, elements 115-118 delays. The drawing shows information 23, clock 27 and installation 32 inputs, as well as information 121, address 122, first 123, second 124, third 125 and fourth 126 clock outputs.

Module 5 (Fig.6) selection of addresses of documentation data contains a register 13, a counter 14 and an adder 15. The drawing shows information 16, synchronizing 17, counting 18 and clocking 19 inputs, as well as address 20 output.

Module 6 (Fig.7) of the integration of control signals of the system contains an element 11 OR, and elements 12 OR groups. The drawing shows the first 96, second 97 and third 98 information, first 102 and second 103 synchronization inputs, as well as information 36 and synchronizing 37 system output.

Module 7 (Fig. 8) of switching data transmission channels to call operators of emergency services contains registers 130, 131, decoder 132, trigger 133, elements 134, 135, 136, 137, 138 of element groups I, delay elements 139, 140. The drawing shows the first 24 and second 25 information, synchronizing 28 and controlling 141 inputs, as well as information outputs 39-41 of the group.

The system operates as follows.

Codograms of emergency call services are sequentially fed to the information input 21 of the system, from where they are fed to the information input of register 49 and are recorded in register 49 by the synchronizing signal from input 26.

The structure of the codogram for calling emergency services at the system input is as follows:

THE CODE THE CODE THE CODE THE CODE THE CODE Emergency Call Identification Number Call Tag Field Call Tag Field Call Tag Field Textual description of calling emergency services

The number of fields reserved for indicating signs of calling emergency services is determined when setting up the system taking into account the subject area to which the calls are being processed.

The content part of the received codogram, together with the fields of the emergency call signs and the call identification number from the output 42 of the register 49 goes to the input 97 of the module 6, where it passes through the elements of the OR group 12 to the information output 36 of the system.

The emergency identification number call identification code from the output 43 of the register 49 goes to the information input of the decoder 51. The decoder 51 decodes the identification number code, giving one of its outputs a high potential.

In parallel, the synchronizing pulse from the input 26 of module 1 is supplied both to the input of element 56, where it is delayed by the time the code is entered into register 49 and the decoder 51 is activated, and to the direct input of trigger 52, setting the latter to a single state, in which trigger 52 gives the output 65 of block 7 low potential from its inverse output.

From the output of the delay element 56, the synchronizing pulse is supplied to the inputs of the elements 53-55 AND, interrogating their state.

Given the fact that only one of the elements 53-55 I will be open decoder 51 at one input, then after passing the corresponding element I, the clock pulse is fed to the read input of the corresponding fixed memory cell of read-only memory 50.

In the ROM cell 50, the address of the server database memory cell allocated for storing the document with this identification number is stored and reads the address code through the output 62 of module 1 to the information input 94 of module 3, where it passes through elements 10 of the OR group, to the information input of counter 8 .

At the same time, the synchronizing pulse from the output of element 56 is delayed by element 57 for the duration of reading the address code from the ROM 50, and from the output 63 of module 1 it enters the input 99 of module 3, where it passes through element 9 OR, to the synchronizing input of counter 8, ensuring the recording the address code in counter 8 and its issuance to the address output 35 of the system.

The synchronizing pulse from the output of element 57 is again delayed by element 58 for the time the address code is entered in counter 8 and from output 64 it enters the input 102 of module 6, where it passes through element 11 OR to output 37 as a synchronizing write pulse received at the input of the first interrupt channel server.

By this signal, the server goes to the routine for recording the codogram of the call of emergency services from the output 36 of the system at the address generated at the output 35.

The signal to end the recording of this call of emergency services in the server database is the appearance of a synchronizing pulse at the output of element 59, which delays the synchronizing write pulse from the output of delay element 58 while the codogram of calling emergency services is entered into the server database.

This synchronizing pulse, firstly, arriving at the installation input of trigger 52, returns it to its original state, and, secondly, it arrives at the installation input of register 49, resetting it to its original state and thereby preparing for receiving and entering into the database data server next call emergency services.

Thus, the database is loaded with all emergency call services to be processed accordingly, which should be submitted to the system manager 112 for analysis.

The system manager has the ability to view incoming calls of emergency services with visualization of signs of primary processing. For each call, it makes decisions on the transfer of calls to the corresponding duty dispatch services in such ways as:

- the conference,

- call forwarding,

- information transfer,

- alerts.

If necessary, the system manager can organize:

- mass notification of the population and organizations by available lists by phone, SMS, fax or e-mail

- Alert personnel of the DCC, officials and managers at all levels

Alerting by phone can be carried out purely in automatic mode (pre-voiced voice messages) or with the participation of the operator (the operator himself pronounces the necessary text using the system prompts).

The following iterations of the decision cycle usually correspond to the scheme: from the operator to the senior operator and from senior operators to the system manager. For each subsequent stage of routing the call flow of emergency services, only calls that receive the “Go to work” sign in the previous step are transferred.

For emergency call services that have received the sign of passing to the next stage, an additional function is the setting of weighting factors (three possible values) that determine the priority of their execution (processing urgency). By default, a call is set to the lowest weight.

The system provides the possibility of using the flexible routing mode, which allows you to send a specific call that has received a certain attribute directly to a specific operator or group of system operators.

For this purpose, the system manager at his workstation (AWP) indicates the identification code of his workstation, selects the identification code for calling emergency services, which must be distributed between operators for processing, and presses the "Issue" button.

The structure of the codogram issued from the manager's workstation has the following form:

THE CODE THE CODE Workstation Manager Address Emergency Call Identification Code

By the “Issue” signal, the identification code of the workstation of the manager goes to the input 24 of the system, and the identification code of calling emergency services to the input 22 of the system.

At the same time, the synchronizing signal from the workstation of the manager from the input 31 of the system is fed to one input of the And element 75 (Fig. 2), to the other input of which from the input 82 a high potential is supplied from the inverse output of the trigger 52 of module 1, if the trigger 52 is in the original condition.

If trigger 52 is in a single state, which indicates that the database is being loaded with newly received calls of emergency services, then element 75 And will be closed at the second input.

Such a technical solution allows you to block the manager’s appeal to the system database at those times when it is loaded with the input codograms of the emergency call emergency services.

With a resolving potential at input 82, the synchronizing pulse from input 31 passes through element 75 And, firstly, it immediately arrives at the synchronizing input of register 69, ensuring that the emergency call code is entered into register 69.

From the output of the register 69, the identification code is input to the decoder 71, which decrypts the code of the call identification number, giving one of its outputs a high potential.

In parallel with this, the synchronizing pulse from the output of the element 75 AND is delayed by the element 76 for the time the code is entered into the register 69 and the decoder 71 is triggered, and from the output of the delay element 76 the synchronizing pulse arrives at the inputs of the elements 72-74 AND, interrogating their state, and input delay element 77.

Considering the fact that only one of the elements 72-74 I will be open at one input, then passing through the corresponding element I, the clock pulse is fed to the read input of the corresponding fixed memory cell of a read-only memory device (ROM) 70.

In this cell ROM 70 is stored the address of the memory cell of the server database allocated for storing the document with this identification number, which is read to the output 83 of module 2.

The address code from the output 83 of module 2 is fed to the information input 95 of module 3, where it passes through the elements 10 OR groups to the information input of the counter 8.

At the same time, the synchronizing pulse from the output of element 76 of module 2 is delayed by element 77 while reading the address code from ROM 70, and from the output 84 of module 2 it goes to input 100 of module 3, where it passes through element 9 OR, to the synchronizing input of counter 10 , providing the entry of the address code in the counter 8. The address code from the output of the counter 8 is issued to the address output 35 of the system.

The clock pulse from the output of element 77 of module 2 is again delayed by element 78 while the address code is entered into counter 8 and output 85 is output 38 as a synchronization read pulse, which is input to the second channel of the server interrupt.

By this signal, the server goes to the subroutine for reading the codogram of the call of emergency services at the address generated at the output 35 and issuing the codogram of the call to the input 25 of the system. This codogram with a resolving potential from the direct output of the trigger 138 to the control input of the elements 135 And from the input 25 is entered into the register 131 using the synchronizing signal of the server, which is input 28.

The address code of the workstation of the manager from the input 24 of the system goes through the elements 134 AND into the register 130, and the code of the codogram call emergency services through the elements 135 And into the register 131.

From the output of the register 130, the address code of the workstation of the manager goes to the input of the decoder 132, which produces a high potential at one of its outputs, revealing the corresponding group of 136-138 I elements, the other inputs of which from the output of the register 131 receive the codogram for calling emergency services.

The codogram of calling emergency services from the output of the corresponding group of elements 136-138 And is switched through the corresponding output 39-41 to the information input of the workstation of the manager, where it is displayed on the monitor screen.

The manager views the presented material with visualization of the signs of the primary processing. For each call, he makes one of the following decisions:

- the call is to be transferred to the next stage of decision making;

- The call is not subject to further processing.

If the manager decides to transfer the material to the next stage - the decision-making stage, then on his workstation he sets the address code of the operator's workstation and presses the "Transfer to work out" button.

When the specified key is pressed, the address code of the operator-executor workstation arrives at the system input 24 and is entered into the register 130 using the clock pulse supplied to the system input 28. From the output of the register 130, the address code is input to the decoder 132, which commutates the call encoding transmission circuit emergency services from the output of the register 131 through the corresponding output 39-41 of the system to the workstation of the operator-executor as described above.

AWP of the operator - executor makes it possible to view the received call indicating the processing priority. For each call, one of the following actions can be performed:

- Forwarding the message to the subordinate, so that he, in turn, appoints the executor;

- The direct appointment of the artist, by selecting him from the list.

Consider the operation of the system as an example of the direct appointment of an executor.

For this purpose, the operator operator sets the address code of the direct agent AWP on his workstation by selecting the executor from their list of the total number of executors and presses the "Contractor" key. In this case, the address code of the workstation ARM of the executor is fed to the input 24 of the system and is entered into the register 130 with the help of a synchronizing pulse supplied to the input 28 of the system.

The address code of the executor’s workstation from the output of the register 130 is fed to the input of the decoder 132, and the call codogram is issued from the output of the register 131. The decoder 130 produces at one of its outputs a high potential, revealing the corresponding group of 136-138 AND elements, to the other inputs of which the call codogram is received from the output of the register 131.

The codogram of a call from the output of the corresponding group of elements 136-138 And is switched through the corresponding output 39-41 to the information input of the workstation of the executor, where it is displayed on the monitor screen.

After working out the call codogram, the operator – executor generates a final document on his workstation and presses the “Document is ready for report” key and the codogram of the final text document from the output of the workstation’s workstation is issued to the system input 23.

From the input 23, the codogram is fed to the information input of the register 110 of the module 4, into which it is entered with the help of a synchronizing pulse supplied to the input 27 of the system.

From the output of the register 110 of module 4, the codogram of the final text document is fed to the input 98 of module 6, passes through the elements 12 OR groups to the information output of the system 36 for subsequent recording in the server database.

In parallel, the synchronizing pulse from the input 27 of the system goes to one of the inputs of the elements 112, 113 AND, the state of which is determined by the trigger 111. Given that the trigger 111 is in the initial state, then the high potential from the inverse output element 113 And will be open, and the element 112 closed low potential with direct output.

As a result of this, the input pulse passes through the element 113 AND to the read input of the memory block 110, made in the form of a permanent storage device, in a fixed memory cell of which the starting base address is stored, starting from which the resulting text documents will be written to the server database.

As a result of reading, the base address from the output 122 of the module 4 goes to the information input 16 of the register 13, where it is entered by the synchronizing pulse from the output of the element 113 AND, delayed by the element 115 while reading the code from the ROM 110.

From the output of the register 13, the base address of the record of the final text document goes to the input of the adder 15 of module 5, the other input of which receives the readings of the counter 14, which is in the initial state.

In addition, the synchronizing pulse from the output of the delay element 115 arrives at the direct input of the trigger 111, setting it to a single state, in which the And element 113 for the next input pulse from the input 135 will be closed, and the And element 112 will be open, and the input delay element 116, delaying the synchronizing pulse for the time the base address code is entered in register 6.

From the output of the delay element 116, the synchronizing pulse through the element 114 OR from the output 124 of the module 4 is fed to the synchronizing input 19 of the adder 15, by which the adder 15 summarizes the readings of the register 13 with the zero readings of the counter 14.

In addition, this pulse is delayed by element 117 during the operation of the adder 12 and is output to the output 125 of module 4 as a synchronizing pulse of entering the address code into the counter 10. The specified pulse is fed to the input 101 of module 3, the element 9 OR passes, and fed to the clock input of the counter 10, entering in it the base address of the record of the final documents.

After that, the synchronizing pulse from the output of the delay element 117 is again delayed by the element 118 for the duration of the counter 10 and is output to the output 126 of the module 4 as a synchronizing pulse of writing data to the server database.

This pulse from the output 126 of the module 4 is fed to the input 103 of the module 6, where the element 11 OR passes to the output of the system 37 as a synchronizing pulse of writing the final document from the output of the system 36 to the database at the address generated at the output of the system 35.

The synchronizing write pulse from output 37 goes to the input of the first interrupt channel, through which the server goes to the subroutine for writing the final text document from output 36 to the database at the address set at output 35.

In addition, the synchronizing pulse from the output 126 of the module 4 is supplied to the counting input 18 of the counter 14, increasing its readings by one, and fixing, thereby recording the fact of writing the final text document to the database.

The recording address of the next final document, which will be worked out in the system, will be generated at the output of the adder 15 by summing the base address of the record located in register 13 and the readings of counter 14. In this case, the next synchronizing pulse received at the input 120 of module 4 passes through element 112 AND, then element 114 OR and immediately to the output 124 of module 4.

According to this synchronizing pulse, the adder 15 summarizes the readings of the counter 14 and the register 13, thereby forming the next address for recording the next final document.

An array of final documents will be accumulated in the database until the system is restored to its original state by applying a signal to input 32 of the system.

The signal from the input 32 of the system is supplied to the installation input of the trigger 111 of module 4, which, returning to its initial state, opens the 113 I element with a high potential from the inverse output, and closes the signal passage through the 112 element with a low potential from the direct output.

Thus, the introduction of new nodes and blocks and new constructive connections made it possible to significantly increase the system performance by excluding the search for requested data in the entire volume of the server database and selecting data only by identifiers of processed emergency services calls.

Sources of information taken into account when drawing up the description of the application:

1. Patent WO 2006/123777 (11/23/2006)

2. RF patent No. 104744 (01/13/2011) (prototype)

Claims (1)

An automated emergency call routing system of system 112, comprising a module for selecting a reference address for calling emergency services in the database of the system, the information input of which is the first information input of the system for receiving codograms of calling emergency services, synchronizing the input of the module for selecting the reference address in the database system data is the first synchronizing system input designed to synchronize the reception of emergency call codograms operational services to the selection module for the reference address for calling emergency services in the system database, the module for addressing calls for emergency services in the system database, the first information input of which is connected to the address output of the module for selecting the reference address for calling emergency services in the system database, the first the synchronizing input of the emergency call service addressing module in the system database is connected to the first synchronizing output of the call reference address selection module emergency operating services in the system database, and the address output of the emergency call service addressing module in the system database is the address output of the system, designed to provide write addresses and read out emergency call data to the address input of the system database server, the control signal integration module the operation of the system, one information input of which is connected to the information output of the selection module of the reference address for calling emergency services in the database of the system, the second synchronizing input of which is connected to one synchronizing input of the system control signals integration module, while the information output of the system control signals integration module is the system information output intended for issuing codograms of calling emergency services to the information input of the system database server, and the synchronizing output the system integration signal integration module is the first synchronizing system output intended for issuing control signals to the input of the first channel for interrupting the database server, and a module for switching data channels to operators of emergency call processing, the group information outputs of which are system group information outputs for issuing emergency call codograms to the corresponding automated workstations of operators call processing emergency services, characterized in that the system comprises a call identification module emergency services, the information input of which is the second information input of the system, designed to receive codograms of calling emergency services from the workstation of the system manager, the clock input of the emergency call identification module is the clocking input of the system, designed to receive control signals from the workstation the system manager, and the control input of the call emergency identification module n with the control output of the selection module of the reference address for calling emergency services in the database of the system, while the address output of the module for identifying calls of emergency services is connected to the second address input of the module for addressing calls of emergency services in the system database, the first synchronizing output of the module for identifying emergency calls operational services is connected to the second synchronizing input of the module for addressing calls of emergency operational services in the database of the system, and the second synchronization the emergency output of the emergency call service identification module is connected to the synchronization input of the data transmission channel switching module to emergency call service operators and is the second system synchronization output for issuing control signals to the input of the second interrupt channel of the database server, the documentation data address selection module, the address output of which is connected to the third address input of the module for addressing calls of emergency services in the base system, the module for generating documentation of calls for emergency services, the information input of which is the third information input of the system, designed to receive data for documenting calls for emergency services, the synchronizing input of the module for generating documentation of calls for emergency services is the third synchronizing input of the system for synchronization receiving data documentation, installation input module data generation dock parameterization of calls of emergency operational services is the installation input of the system, while the information output of the module for generating documentation of calls of emergency operational services is connected to another information input of the module for integrating control signals of the system, the address output of the module for generating documentation of calls for emergency calls is connected to the information input of the selection module documentation data addresses, the first synchronizing output of the data generation module documentation of calls of emergency services is connected to the first synchronizing input of the module for selecting addresses of documentation data, the second synchronizing output of the module for generating documentation of calls of emergency services is connected to the second synchronizing input of the module for selecting addresses of documentation of data, the third synchronizing output of the module for generating documentation of calls for documentation of emergency services is connected with the third clock input of the call addressing module emergency services in the database, and the fourth synchronizing output of the module for generating documentation for calling emergency services is connected to the counting input of the module for selecting addresses of documentation data and to the second synchronizing input of the module for integrating control signals of the system, with one information input of the module for switching data transmission channels emergency call service operators is the fourth information input of the system, intended for address addresses of emergency call service operators, another information input of the data channel switching module to emergency call call operators is the fifth information input of the system, intended for receiving codograms of emergency call services, and the synchronizing input of the channel switching module of data transmission to emergency call operators operational services is the third synchronizing input of the system, designed to synchronize with the addresses of call processing operators of emergency services and codograms of calling emergency services.