RU104744U1 - 112 AUTOMATED WORK PLACE FOR PROCESSING CALLS FOR EMERGENCY OPERATIONAL SERVICES OF THE SYSTEM 112 - Google Patents

Abstract

 An automated workstation for processing emergency call services of system 112, comprising a telephone call number receiving unit, the information and synchronizing inputs of which are the first information and synchronizing inputs of the automated workstation, while the information input of the telephone call number receiving unit is designed to receive data from a communication center, and the synchronizing input of the telephone call number receiving unit is intended for receiving synchronizing signals from the communication node, the block at the data of call numbers from the system server database, the information and synchronization inputs of which are the second information and synchronization inputs of the workstation, while the information input of the call number data receiving unit from the system server database is designed to receive call number data from the information output of the database server data, and the synchronizing input of the unit for receiving data of call numbers from the server database is designed to receive synchronizing signals of the database server yes data, one output of which is the first information output of the system, intended for issuing attributes of registering a phone number for documentation, a unit for receiving data from a situational card, the information input of which is the third information input of a workstation, intended for receiving data from a situation card from the output of the control panel of an automated worker places, and the output of the situational card data reception unit is the second information output automated

Description

The utility model relates to the field of computer technology, in particular, to an automated workstation for processing calls of emergency operational services of the system 112.

Caring for the life and health of citizens, preserving property, ensuring personal and public safety, as well as the need to counter threats of anthropogenic, natural character and acts of terrorism require the development of a mechanism for quick response to threats.

Improving the safety and security of the population and critical facilities from these threats is one of the most important tasks for ensuring national security and stable socio-economic development of the Russian Federation.

One of the methods for solving this problem is the creation of special services that provide operational assistance to the population.

By the Decree of the Government of the Russian Federation dated December 31, 2004 No. 894, the number "112" was assigned as a single emergency call number throughout the Russian Federation starting in 2008.

The specified decree defines a list of emergency operational services, consisting of four active emergency operational services (fire service, police service, emergency medical service and emergency gas network service) and two new services (Antiterror service and emergency response service) .

In the USA and Canada, emergency call services are available, which are called by the universal telephone number "911". These services provide an opportunity for residents and organizations to contact the local public safety system.

The experience of emergency services shows that in order to effectively assist in the event of an emergency in 10 percent of cases, more than one emergency service is required. 911 services also make it possible to more efficiently use the resources of emergency operations services and ensure their effective cooperation in responding to emergencies.

At the end of the 1980s, the first advanced hardware and software systems of the E911 services (Enhanced 911) appeared in the USA, which use call routing equipment and a computer database, as well as provide digital data exchange over a communication network.

All information processing is carried out on a computer - the number and location of the caller are automatically determined.

Decision of the European Union 91/396 / EEC of July 29, 1991 defined the basic requirements for a single emergency number "112". These requirements are supplemented by Directive 98/10 / EC of February 26, 1998.

In accordance with this decision, the number "112" is mandatory for calling emergency services in the event of an emergency that poses a threat to human life and health.

The countries of the European Union signed a telecommunication agreement in 1998, according to which the 112 emergency number became a single emergency number. Thus, being in any of the European countries, you can, if necessary, dial the number "112" and get the help you need.

The main goals of creating the 112 system in the Russian Federation are:

- the organization of a set of measures to accelerate the response and improve the interaction of emergency services during calls (reports of incidents) of the population;

- organization of a convenient call of emergency operational services on the principle of "one window", allowing the caller in the event of an incident not to think about which service he needs and what number is required to use to access it;

- reduction of possible socio-economic damage due to incidents and emergencies;

- harmonization of the method of calling emergency services with the legislation of the European Union.

System-112 should solve the following main tasks:

- reception by the operator at number "112" of calls (messages about incidents) and providing psychological support to the caller;

- analysis of incoming incident information;

- transfer of information about incidents to duty dispatch services in accordance with their competence for organizing an emergency response;

- generation of statistical reports on received calls (reports of incidents);

- automatic identification of the caller’s number (“A” number), receipt from the telecom operator of available data on the location of the subscriber unit with this number, as well as other data necessary to ensure a call response;

- automatic dialing to the caller in case of a sudden interruption of the connection;

- registration and documentation of all incoming and outgoing calls to the number "112" (recording, archiving, searching, transfer, etc.);

- maintaining a database of the main characteristics of incidents, the beginning and completion of an emergency response to received calls (messages about incidents), as well as its main results.

To solve the tasks set, it is necessary to carry out a set of system-technical and organizational measures to modernize communication networks and on-call dispatch services, providing the ability to receive and process calls (messages about incidents) from the population to emergency operational services.

Known software and hardware solutions that could be used to solve the tasks (1, 2).

The first of the known technical solutions contains data reception and storage units connected to control and data processing units, search and selection units connected to data storage and display units, the synchronizing inputs of which are connected to the outputs of the control unit (1).

A significant drawback of this solution is the impossibility of solving the problem of updating the data stored in memory in the form of relevant documents at the same time as solving the problem of delivering the contents of these documents to users in real time.

Another technical solution is known that contains data processing units, the information inputs of which are connected to the data reception and control units, and the outputs are connected to the first group of memory units, the central processor, the inputs of which are connected to the outputs of the memory units of the first group and data processing units, and the outputs connected to the inputs of the memory blocks of the second group and data display blocks (2).

The last of the above technical solutions is closest to the described.

Its disadvantage is the low reliability of call identification, due to the fact that the hardware implements the call processing procedure without monitoring and documenting the data of the sender of the emergency call message, and this inevitably leads to the possibility of receiving false calls, and, as a result, a sharp decrease in overall performance indicators.

The purpose of the invention is to increase the reliability of call processing of emergency services by implementing procedures for identifying an incoming call and its address.

This goal is achieved by the fact that in the known technical solution comprising a telephone call number receiving unit, the information and synchronizing inputs of which are the first information and synchronizing inputs of the workstation, while the information input of the telephone call number receiving unit is designed to receive data from a communication center, and the synchronizing input of the telephone call number receiving unit is intended for receiving synchronizing signals from the communication node, the data number receiving unit in a call from the database of the system server, the information and synchronizing inputs of which are the second information and synchronizing inputs of the workstation, while the information input of the call number data receiving unit from the system server database is designed to receive call number data from the information output of the database server, and the synchronizing input of the call number data receiving unit from the server database is intended for receiving the synchronizing signals of the database server, one output to Orogy is the first information output of the system intended for issuing the attributes of registering a phone number for documentation, a unit for receiving data from a situational card, the information input of which is the third information input of a workstation, designed to receive data from a situation card from the control panel of an automated workstation, and the output the situational card data receiving unit is the second information output of the workstation, intended for issuing data of a situational card for documentation, the unit for generating current addresses of the database of call numbers, the address output of which is the address output of the system, for issuing the addresses for reading data of call numbers to the address input of the database server, and the installation output of the unit for generating current database addresses of call numbers is connected to the installation input of the telephone call number receiving unit, characterized in that it contains an identification unit of reference database addresses x call numbers, the information input of which is connected to the first output of the telephone call number reception unit, the synchronizing input of the reference address identification block of the call number database is connected to the first synchronizing input of the workstation, one information output of the reference address identification block of the call number database the input of the unit for generating current addresses of the database of call numbers, and the synchronizing output is connected to the synchronizing input of the form block the current address of the database of call numbers, the selection block of call numbers, the information input of which is connected to another information output of the identification block of the reference addresses of the database of call numbers, the synchronizing input of the block of selection of call numbers is connected to the synchronizing output of the identification block of the reference addresses of the database of call number databases, and the installation input of the call number selection unit is connected to the installation output of the unit for generating current addresses of the call number database, with one output being the call number selection window is connected to the counting input of the unit for generating current addresses of the database of call numbers, and the other output is connected to one installation input of the unit for generating addresses of the current addresses of the database of call numbers, the unit for identifying data of the call number, one information input of which is connected to the second output of the unit receiving a phone call number, another information input of the call number data identification unit is connected to the output of the call number data receiving unit from the system server database, and the synchronizing input of the call number data identification unit is connected to the second synchronizing input of the workstation, while one output of the call number data identification unit is connected to the counting input of the call number selection unit, and the other output of the call number data identification unit is connected to the second installation input of generating current database of call numbers database, emergency operating services selection unit, the information input of which is the fourth information input of the system of the system for receiving the addressing data of the situational card, the synchronizing input of the emergency service selection unit is connected to the second output of the call number selection unit connected to the synchronizing input of the situation card data receiving unit, and the switching unit for issuing calls to emergency operational services, one information input of which connected to the output of the situational card data reception unit, another information input of the switching unit of the emergency call direction ativnost services connected to the output unit selecting emergency services, the sync input of the direction switching calls issuing emergency services connected to the second output of the selection block call numbers, and outputs the direction switch unit issuing the call emergency services are data outputs group workstation.

The invention is illustrated by drawings, in which Fig. 1 is a structural diagram of an automated workstation, Fig. 2 is a structural diagram of a reference address identification block of a call number database, Fig. 3 is a structural diagram of a call number selection block, and Fig. 4 is a Fig. 5 is a structural diagram of a call number identification block of a call number database; Fig. 6 is a structural diagram of a switching unit of a call issuing direction for emergency services; Fig. 7 is a diagram of object interaction diagram of the system 112, as in Figure 8 - is a diagram for explaining the issuance of the call emergency services.

The system (Fig. 1) comprises a unit for receiving a telephone call number 1, a unit for identifying reference addresses of the call number database, a unit for 3 selecting call numbers, a unit for generating current addresses of the call number database, a unit for identifying call number data 5, for receiving unit 6 call number data from the system server database, a situational card data reception unit 7, emergency operational services selection unit 8 and switching unit for issuing calls to emergency operational services unit 9.

1 also shows the first 17, second 18, third 19 and fourth 20 information inputs, the first 21 and second 22 clock inputs, as well as address 25 and clock 26 outputs, the first 27 and second 28 information outputs, information 29-31 outputs groups.

Block 1 (figure 1) receiving a telephone call number is made in the form of a register. The drawing shows information 17, synchronizing 21 and installation 13 inputs, as well as the first 14 and second 15 information outputs.

Block 2 (figure 2) identification of reference addresses of the database of call numbers, contains a memory block 40 made in the form of read-only memory, a decoder 41, elements 42 - 45 And, the first 46 and second 47 delay elements. The drawing shows informational 48 and synchronizing 49 inputs, as well as informational 50, 51 and synchronizing 52 outputs.

Block 3 (figure 3) selection of call numbers contains a register 52, a counter 53, a comparator 54, a delay element 55. The drawing shows the information input 56, the synchronizing input 57, the counting input 58 and the installation input 59, as well as the first 60 and second 61 outputs.

Block 4 (Fig. 4) of generating current addresses of the database of call numbers contains a counter 62, elements 63, 69 OR, element 70 delays. The drawing shows information 64, synchronizing 65, counting 66 and installation inputs 67, 68, as well as installation 16 address 25 and synchronizing 26 outputs.

Block 5 (Fig. 5) of identifying call number data comprises a comparator 72 and a delay element 73. The drawing shows information 74, 75 and synchronizing 76 inputs, as well as the first 77 and second 78 outputs.

Block 6 (Fig. 1) of receiving data of call numbers from the database of the server of the system is made in the form of a register having information 18 and synchronizing 22 inputs.

Block 7 (Fig. 1) of receiving data from a situational card is made in the form of a register having informational 19 and synchronizing 88 inputs, as well as informational output 28.

Block 8 (figure 1) of the choice of emergency services is made in the form of a register having information 20 and synchronizing 89 inputs, as well as information output 90.

Block 9 (Fig.6) switching the direction of issuing calls to emergency services contains a decoder 80, elements 81-83 And groups, element 84 delay. The drawing shows information 85, address 86 and synchronizing 87 inputs, as well as information outputs 29-31 groups.

All nodes and elements of the system are made on standard potential-impulse elements.

System 112 is a geographically distributed information system and combines, on the basis of unified on-line dispatch services of municipalities (hereinafter referred to as unified on-line dispatch services), on-line dispatch services of the following emergency operational services:

- fire service;

- emergency response service;

- police service;

- ambulance service;

- emergency service of the gas network;

- Service "Antiterror".

The unified on-line dispatch services and the on-line dispatch services of emergency operational services are included in the corresponding organizational and staff structures of the federal executive bodies and their territorial bodies, executive bodies of the constituent entities of the Russian Federation and local governments specially authorized to solve civil defense tasks, warnings and emergency response, state security, law enforcement, security of life and health of citizens (Fig. 7).

In order to ensure coordination of interaction when responding to calls (incident reports) by the number "112", the single duty dispatch services of neighboring municipalities are interconnected.

Calls (incident reports) entering the system related to the competence of emergency operational services are recorded, analyzed and transmitted by the operator "112" to the duty dispatch services of the corresponding emergency operational services (Fig. 8).

The operator "112", upon receiving a call (incident message) from a subscriber, taking into account the information in the database about the location of a subscriber unit with a determined number, develops recommendations for duty dispatch services to respond to this call (incident message).

The operator "112" automatically enters the database of the main characteristics of the incident, transfers them to the duty dispatch services for the intended purpose, monitors the response to the incident, analyzes and enters the information obtained from the results of the response into the database, updates and corrects it if necessary actions of the involved dispatch services, informs the interacting dispatch services about the operational situation, the measures taken and being implemented.

Dispatch services should send information about the progress and completion of emergency response to a received call (incident report) to system-112.

The system operates as follows.

When a phone call arrives at the Call Processing Center, the caller automatically determines (number) the telephone number (not shown in the drawing) of the caller, which goes to input 17 of block 1 and then to the information input of register 1, into which it is entered by the synchronizing pulse of the caller.

For definiteness, we will assume that this is number 240-55-33

In the upper digits of register 1 there will be a code of 240, corresponding to the base number of the corresponding telephone node, and in the lower digits of the register there will be a code of the remaining part of number 55-33.

Thus, the codogram having the following structure will be entered in register 1:

THE CODE THE CODE Code combination formed by the first three digits of 240 Code combination formed by the remaining digits 5533

From the output 14 of block 1, the code combination formed by the initial first three digits of the telephone number is fed to the information input 48 of block 2, from where it is issued to the input of the decoder 41.

The decoder 41 decodes the code combination and prepares the signal path from input 49, revealing one of the elements 42-45 I. For definiteness, we assume that a high potential is received at one input of the element 42 I.

In parallel, the synchronizing pulse from the input 22 of the system enters the input 49 of block 2, where it is delayed by element 46 for the duration of entering the codogram into block 1 and the operation of decoder 41, and then polls the states of elements 42-45 I.

Considering the fact that only AND element 42 will be open at one input, then passing through this AND element, the clock pulse is fed to the read input of a fixed memory cell of the permanent storage device 40, where the code of the reference address of the database of telephone node numbers having a code combination of 240 is stored .

The structure of the codogram stored in a fixed memory cell of the ROM has the following form:

THE CODE THE CODE The reference address of the database of telephone node numbers containing the initial code combination is 240 The number of entries with numbers contained in the lower digits of the register 1

The code of the reference address of the database of the telephone node 240 from the block 40 of the memory is read to the output 50 and then through the input 64 of the block 4 it goes to the information input of the counter 62, and the code of the number of records is read to the output 51 and then through the input 56 of the block 3 it goes to the information input of the register 52.

In parallel with the described process, the same read pulse from the output of element 46 of block 2 is delayed by the delay element 47 for the duration of reading the contents of the fixed cell ROM 40 and then from output 52 it goes to the clock input 65 of the counter 62 of block 4 and to the clock input 57 of the register 52 of block 3 , fixing in them the corresponding read codes.

The address code from the output of the counter 62 of block 4 is issued to the address output 25 of the system.

At the same time that the database reference address code is entered into the counter 62 of block 4, the synchronizing pulse from the input 65 of block 4 passes the OR element 69, is delayed by the element 70 while the address code is entered into the counter 62, and then the first interrupt channel is output through the system output 26 database server.

Based on this signal, the server goes to the subroutine for reading the contents of the cell database of telephone numbers of node 240 at the address specified at output 25, issuing the first record of the database of “travel abroad” citizens to information input 18 of the system and entering it into block 6 with a synchronizing pulse from the server to entrance 22.

The codogram of the first record of the database of telephone numbers at the input 18 of the system has the following structure

THE CODE THE CODE Code combination of phone number 240-00-01 Record Attributes Characterizing Registration Documentation Data

Thus, in block 6, there will be all the attributes of the record of the first telephone number read from the system server database, and in block 1 by this point in time is the desired code combination of the telephone number from which the call was received.

The code combination of the phone number from which the call came from the output 15 of block 1 is sent to the information input 74, and the code of the phone number read from the database comes from the output of block 6 to another information input 75 of block 5.

In parallel with this process, the synchronizing pulse from input 22 enters the synchronizing 76 input of block 5, where it is delayed by element 73 while the code is entered into block 6, and then it goes to the synchronizing input of comparator 72.

According to this clock pulse, the comparator 72 compares the input codes and, if the code combination located in block 6 does not match the code combination of block 1, then a signal appears at the output 77 of block 5, which is fed to the input 58 of block 3, where, firstly, passes to the counting input of the counter 53, which counts the number of scanned entries in the database of call numbers.

Secondly, the same impulse is delayed by the element 55 for the time of operation of the counter 53, and then it goes to the synchronizing input of the comparator 54, the code of the number of number records in the call database and the code of the other information input are sent to the information input from the register 52 the number of scanned number records from the output of the counter 53.

If the number of scanned number records recorded by the counter 53 is less than the number of database records of existing phones, then an output appears at block 60 of output 3. This pulse through the input 66 of block 4 passes to the counting input of the counter 62, increasing by one the reference address of the server database, which from the output 70 of block 4 goes to the address output 25 of the system.

In addition, the same pulse passes through the OR element 69, is delayed by the element 70 for the response time of the counter 62, and is again issued through the output 26 of the system to the input of the first channel of the database server interrupt.

By this signal, the server again goes to the subroutine for reading the contents of the database cell of the available numbers at the newly formed address, issuing it to the system information input 18 and recording the contents of the next database cell in block 6 with a synchronizing pulse from the server to input 22.

The described process of reading telephone numbers from the database cells and comparing their contents with the verified number will continue until all records in the database of the given telephone node 240 are reviewed. This fact will be recorded by the comparator 54 of block 3 by issuing a signal to output 61.

From the output 61 of block 3, the signal, firstly, enters the input 67 of block 4, where the OR element 63 passes, and then it goes both to the installation input of the counter 62, resetting it to its original state, and through the output 16 of block 4 to the installation inputs blocks 1 and 3.

If block 5 fixes the fact that the input codes are equal, which will indicate that the checked telephone number is in the database of telephone numbers, then the signal confirming this fact appears at the output 78 of block 5.

This signal, firstly, from the output 78 of block 5 goes to the input 68 of block 4, where the OR element 63 passes, and then it goes both to the installation input of the counter 62, resetting it to its original state, and through output 69 it goes to the installation inputs blocks 1 and 3.

Secondly, at this point in time, a form of the so-called situational card appears on the monitor of the dispatcher’s workstation.

Having received a message about the incident, the dispatcher must independently determine the list of emergency services needed to assist people, promptly bring information to these services, keep a control of the received message until the completion of work on it.

In the situational card, the dispatcher enters the name of the caller, the place and nature of the emergency. For a formalized description of the place and nature of the situation, the dispatcher uses classifiers and dictionaries designed for these purposes.

As a result, a codeogram having the following structure will be generated on the monitor screen of the dispatcher’s automated workstation:

The code The code The code The code The code Card number F.I. 0 caller Characterization of the situation A place Time

This codogram goes to the information input 19 of the system and then goes to the information input of the unit 7 for receiving data from the situational card

Then the dispatcher determines the list of emergency services needed to liquidate the emergency, marking them with icons in the situational card.

As a result of this, a codogram having the following structure is received at the information input 20 of the system and further at the information input of block 8:

Fire service code Emergency response code Police Service Code Ambulance Code Gas emergency service code Antiterror Service Code Yes 1" Yes 1" Yes 1" Yes 1" Yes 1" Yes 1" No - "0" No - "0" No - "0" No - "0" No - "0" No - "0"

The codograms from inputs 19 and 20 are entered into blocks 7 and 8 by a synchronizing signal supplied to their synchronizing inputs 88 and 89, respectively.

The code of the addresses to which the call message should be sent goes to the input of the decoder 80, which with high potential at the corresponding outputs opens the corresponding groups of elements 81-83 AND, to the other information inputs of which the content of the situational card is received.

By the synchronizing signal received at the input 87 of block 9, which is delayed by element 84 while the operator is generating codograms, the call codogram is sent to the emergency services indicated by the operator through the appropriate groups of elements 81-83.

Thus, the introduction of new nodes and blocks has significantly improved the reliability of call processing for emergency services by implementing procedures for identifying an incoming call and its sending address.

Sources of information taken into account when drawing up the description of the application:

1. Patent WO 2006/115527 (02.11.2006)

2. Patent WO 2007/077633 (07/12/2007) (prototype).

Claims (1)

An automated workstation for processing emergency call services of system 112, comprising a telephone call number receiving unit, the information and synchronizing inputs of which are the first information and synchronizing inputs of the automated workstation, while the information input of the telephone call number receiving unit is designed to receive data from a communication center, and the synchronizing input of the telephone call number receiving unit is intended for receiving synchronizing signals from the communication node, the block at the data of call numbers from the system server database, the information and synchronization inputs of which are the second information and synchronization inputs of the workstation, while the information input of the call number data receiving unit from the system server database is designed to receive call number data from the information output of the database server data, and the synchronizing input of the unit for receiving data of call numbers from the server database is designed to receive synchronizing signals of the database server yes data, one output of which is the first information output of the system, intended for issuing attributes of registering a phone number for documentation, a unit for receiving data from a situational card, the information input of which is the third information input of a workstation, intended for receiving data from a situation card from the output of the control panel of an automated worker places, and the output of the situational card data reception unit is the second information output automated of the workplace intended for the issuance of situational card data for documentation, the unit for generating the current address numbers of the call number database, the address output of which is the address output of the system, intended for issuing the read addresses of the call number data to the address input of the database server, and the installation output of the forming unit the current addresses of the database of call numbers is connected to the installation input of the unit for receiving a phone call, characterized in that it contains a reference identification unit the database of call numbers database, the information input of which is connected to the first output of the telephone call number receiving unit, the synchronizing input of the reference address identification unit of the call number database is connected to the first synchronizing input of the workstation, one information output of the reference address identification unit of the call number database with the information input of the unit for generating current addresses of the database of call numbers, and the synchronizing output is connected to the synchronizing to the input of the unit for generating current addresses of the database of call numbers, the unit for selecting call numbers, the information input of which is connected to another information output of the unit for identifying reference addresses of the database of call numbers, the synchronizing input of the unit for selecting call numbers is connected to the synchronizing output of the unit for identifying reference addresses of the database of numbers a call, and the installation input of the call number selection unit is connected to the installation output of the unit for generating current addresses of the call number database, etc. and this one output of the call number selection block is connected to the counting input of the current address database database of call numbers, and the other output is connected to one installation input of the address number database address generation block of the call number database, call number data identification unit, one information input of which is connected to the second output of the telephone call number reception unit, another information input of the call number data identification unit is connected to the output of the call number data reception unit from the database x the system server, and the synchronizing input of the call number data identification unit is connected to the second synchronizing input of the workstation, while one output of the call number data identification unit is connected to the counting input of the call number selection unit, and the other output of the call number data identification unit is connected to the second the installation input of the formation of the current database addresses of call numbers, the unit for selecting emergency services, the information input of which is the fourth information the system input, intended for receiving the addressing data of the situational card, the synchronizing input of the emergency service selection unit is connected to the second output of the call number selection unit connected to the synchronizing input of the situation card data receiving unit, and the switching unit for issuing emergency calls, one information the input of which is connected to the output of the situational card data receiving unit, another information input of the switching unit of the calling direction In emergency services, it is connected to the output of the emergency services selection unit, the synchronizing input of the switching unit for issuing calls to emergency services is connected to the second output of the call number selection unit, and the outputs of the switching unit for issuing calls to emergency services are information outputs of the workstation group.