RU104342U1 - AUTOMATED SYSTEM OF ELECTRONIC DOCUMENT TURNOVER OF DUTY-DISPATCH SERVICES OF MUNICIPAL EDUCATIONS - Google Patents

Abstract

 An automated electronic document management system for on-duty dispatch services of municipalities, containing a module for receiving messages of on-duty dispatch services, the information input of which is the first information input of the system designed to receive input codograms of on-duty dispatch services, the synchronizing input of a module for receiving messages on-call dispatch services is the first system synchronization input intended for receiving synchronization signals of entering input codograms to the module for receiving messages from the duty-control services, one output of the module for receiving messages from the duty-dispatch services is the information output of the system, and the other output of the module for receiving messages from the duty-dispatch services is connected to the information input of the module for identifying the address of updated records of the system database, the module for receiving requests from operators call processing, the information input of which is the second information input of the system, designed to receive requests from call processing operators, synchronization The input of the call processing operator request receiving module is the second system synchronizing input for receiving the synchronization signals of entering the request codes into the call processing operator request receiving module, and one output of the call processing operator request receiving module is connected to the input of the user workstation address identification module, the module receiving records of the system server database, the information input of which is the third information input of the system, intended for

Description

The utility model relates to the field of computer technology, in particular, to an automated electronic document management system for on-call dispatch services of municipalities.

Improving the safety and security of the population and critical facilities from these threats is one of the most important tasks for ensuring national security and stable socio-economic development of the Russian Federation.

The main task today is to determine the requirements, organizational measures and areas of work to create a system for providing emergency call services through a common number 112 (system-112) based on the unified duty and dispatch services of municipalities.

Each such service should not only provide operators with the reception of messages about incidents, but also provide psychological support to the caller, be able to automatically determine his number, collect data on the location of the subscriber device with this number and other information from the telecom operator, and also provide automatic dialing to the subscriber in case of sudden interruption of the connection.

To solve this problem, registration and documentation of all incoming and outgoing messages (recording, archiving, searching, transmission, etc.) are required; operator’s assessment of all incoming incident information; transfer of necessary information about the incident to the appropriate organizations (fire service, police, rescue and emergency medical services, the Antiterror service, emergency housing and communal services) for emergency response.

To this we must add the need to maintain a database of the main characteristics of incidents, the beginning and completion of an emergency response to received messages, and its main results; summarizing information about what happened, as well as generating statistical reports on incoming calls.

The peculiarity of the technical problem to be solved is that clients - users of a real-time information system that collects and processes data from distributed remote information sources, can receive information collected and processed on servers in the form of relevant help documents in real-time as well time.

Known systems that could be used to solve the problem (1, 2).

The first of the known systems contains data reception and storage units connected to control and data processing devices, search and selection units connected to data storage and display units, the synchronizing inputs of which are connected to the outputs of the control unit (1).

A significant drawback of this system is its structural complexity due to the use of complex multiprocessor nodes.

Another system is known, containing the first and second processors, the control inputs of which are connected to time interval sensors, and the outputs through the corresponding switches are connected to control objects, logical data processing units combined with a central processor by a common clock bus (2).

The last of the above technical solutions is closest to the described.

Its drawback is, firstly, in the structural complexity due to the fact that in addition to the available server memory, it uses two buffer memory blocks to implement the procedure for updating data in the client-server information network, and, secondly, the hard mode implemented in the device clock synchronization using the time interval selector leads to an unjustified loss of time, which, in turn, reduces the speed of the system when serving user requests.

The purpose of the invention is to simplify the system and increase its speed by eliminating buffer blocks of memory and the selector time intervals and implementing an asynchronous mode of interaction between the client and server.

This goal is achieved in that the system containing the message receiving module of the dispatch services, the information input of which is the first information input of the system designed to receive input codograms of the signal dispatch services, the synchronizing input of the message receiving module of the dispatching services is the first synchronizing input of the system intended for receiving synchronizing signals of entering input codograms into the message receiving module of duty-dispatch services, one output m the module for receiving messages from the dispatch services is the information output of the system, and the other output of the module for receiving messages from the dispatch services is connected to the information input of the identification module of the address of the updated records of the system database, the module for receiving requests from call processing operators, the information input of which is the second information input of the system intended for receiving requests from call processing operators, synchronizing input of the module for receiving requests from call processing operators it is the second synchronizing input of the system, intended for receiving synchronizing signals for entering request codes into the module for receiving requests from call processing operators, and one output of the module for receiving requests from call processing operators is connected to the input of the module for identifying user workstation addresses, the module for receiving records of the system server database, information the input of which is the third information input of the system, designed to receive records of the system server database, synchronizing the input of The system server database record receiving barrel is the third synchronizing system input intended for receiving the database server synchronizing signals, and the channel switching module for data output to workstations of call processing operators, the control inputs of which are connected to the corresponding outputs of the module for identifying the address of the workstation of call processing operators , the information input of the switching module of the data output channels is connected to the information output of the server database record receiving module systems, and the information outputs of the switching module of the channels for issuing data to the workstations of call processing operators are information outputs of the group, characterized in that it contains a module for identifying the addresses of the data of requests of call processing operators, the information input of which is connected to another information output of the module for receiving requests of call processing operators, the synchronization input of the module for identifying the addresses of the data of the requests of call processing operators is connected to the second synchronizing input of the topics, and the control input of the address identification module for data requests of call processing operators is connected to the control output of the address identification module of updated database records, the synchronizing input of which is connected to the first synchronizing input of the system, and the module for generating control signals for reading the system database data, the first information and the first the synchronizing inputs of which are connected to the information and synchronizing outputs of the module for identifying the address of the updated records of the database respectively, the second information and second synchronizing inputs of the module for generating control signals for reading data from the database of the system are connected to the information and synchronizing outputs of the module for identifying addresses for data requests from call processing operators, respectively, the first and second control inputs for the module for generating signals for reading control signals for data of the database of the system are the first and the second control inputs of the system, the address output of the control signal generation module is read The system database is the address output of the system, the first synchronizing output of the module for generating control signals for reading the database data of the system is the first synchronizing output of the system for issuing control signals to the input of the first channel of the database server interrupt, the second synchronizing output of the module for generating control signals system database data is the second synchronizing system output intended for issuing control signals to the input of the second channel for interrupting the database server, and the installation output of the module for generating control signals for reading data from the database of the system is connected to the installation inputs of the module for receiving messages from the duty-dispatch services and the module for identifying addresses of updated records of the database system, while data to the workstations of call processing operators is connected to the third synchronizing input of the system, and the installation output of the channel switching module gives all the data on the workstations of call processing operators is connected to the installation input of the system server database record receiving module.

The invention is illustrated by drawings, where Fig. 1 is a structural diagram of a system, Fig. 2 is a structural diagram of an address identification module of updated records of a system database, Fig. 3 is a structural diagram of a request data identification module of call processing operators, Fig. 4 - a structural diagram of a module for generating control signals for reading data from a database of the system, Fig. 5 is a structural diagram of a module for switching channels for issuing data to workstations of call processing operators, in Fig. 6 is an example of a functional th system circuit 112.

The system (Fig. 1) contains a module 1 for receiving messages from on-duty dispatch services, a module 2 for receiving requests from call processing operators, a module 3 for receiving records of a database of a system server, a module 4 for identifying addresses of updated records of a system database, a module 5 for identifying addresses for data requests from processing operators calls, module 6 addresses of workstations of call processing operators, module 7 for generating control signals for reading data from the database of the system and module 8 for switching channels for issuing data to workstations of operas Call tori.

Figure 1 shows the first 11, second 12 and third 13 information inputs of the system, the first 14, second 15 and third 16 synchronizing inputs of the system, the first 17 and second 18 control inputs of the system, as well as information output 20, address output 21, first 22 and the second 23 synchronizing outputs and a group of information outputs 24-26 of the system.

Module 1 (Fig. 1) of receiving messages from duty dispatch services is made in the form of a register having information 11 and synchronizing 14 inputs and information outputs 19, 20.

Module 2 (Fig. 1) of receiving requests from call processing operators is made in the form of a register having information 12 and synchronizing 15 inputs and information outputs connected to modules 5 and 6, respectively.

Module 3 (FIG. 1) of receiving system server database records is made in the form of a register having information 13 and synchronizing 16 inputs, and information output connected to module 8.

Module 4 (figure 2) identifies the addresses of updated records in the database of the system contains a memory unit 30 made in the form of read-only memory, a decoder 31, a trigger 32, elements 33-35 AND, element 36 OR, elements 37, 38 delay. The drawing shows information 40, synchronizing 41 and installation 42 inputs of the module, as well as information 43, synchronizing 44 and control outputs of the module.

Module 5 (Fig. 3) of identifying the addresses of the data of requests from call processing operators comprises a memory unit 50 made in the form of read-only memory, a decoder 51, AND elements 53-56, OR element 57, delay elements 58, 59. The drawing shows information 60, synchronizing 61 and controlling 62 inputs of the device, as well as information 63 and synchronizing 64 outputs of the module.

Module 6 (Fig. 1) identifies the addresses of the workstations of call processing operators in the form of a decoder having an input connected to one output of module 2 and control outputs connected to the corresponding control 96-98 inputs of module 8.

The module 7 for generating control signals for reading data from the database of the system (Fig. 4) contains a reverse counter 70, elements 71, 72 OR, a group 73 of OR elements, elements 74, 75, 76 of the delay. The drawing shows the first 77 and second 78 information inputs, the first 79 and second 80 clock inputs, the first 17 and second 18 control inputs, as well as address 21, first 22 and second 23 clock and installation 81 outputs.

Module 8 switching channels for issuing data to workstations of call processing operators (Fig. 5) contains groups 90-92 of AND elements, delay elements 93, 94. The drawing shows the information 95 input, control 96-98 inputs and synchronizing 99 block input, as well as a group of 24-26 information outputs and installation 100 output module.

The system operates as follows.

The information input 11 of the system along the data transmission path consistently receives messages (codograms) from objects-sources of information containing indicative and informational parts.

The objects of information sources are the duty dispatch services of system participants (emergency operational services):

- fire service;

- emergency response service;

- police service;

- ambulance service;

gas network emergency service;

- Service "Antiterror".

The structure of the codogram is as follows:

Characteristic part of the codogram Information part of the Codogram Message ID Code Message Content Code

The codogram code from input 11 enters the information inputs of the register of module 1, where it is entered by the synchronizing pulse supplied to the synchronizing input of the register of module 1 from input 14.

The content part of the codogram from one of the information outputs of the register 1 goes to the output 20 of the system, and the feature part of the codogram from other information outputs of the register 1 goes to the information input 40 of module 4, from where the message identifier code goes to the decoder 31, which decrypts the code of the code identifier and gives high potential for one of its exits. For definiteness, we assume that the high potential of the decoder 31 is received at one input of the element 33 I.

In contrast to the prototype, the system is synchronized upon receipt of the codogram at the system input 11 by the synchronizing pulse from input 14, which through the synchronizing input 41 of module 4 is supplied to the input of the delay element 37 as well as to the direct input of the trigger 32, setting it to a single state in which a negative potential will be issued from the inverse output 45 of the trigger 32.

The delay element 37 delays the synchronization pulse for the time the codogram code is entered in register 1. After that, the delayed synchronization pulse from the output of element 37 goes to the polling state of elements 33-35 I.

Since only the ZZI element will be open by the high potential of the decoder 31, then, passing this element AND, the delayed synchronizing pulse, firstly, is fed to the read input of the fixed memory cell of the permanent storage device 30, where the base address of the memory cell of the server database is stored, where it is necessary to write down the information received by register 1 and reads it through the information output 43 of module 4, the information input 77 of module 7 and the elements OR of the group 73 to the information input of the reverse counter 70.

Secondly, the same synchronizing read pulse at the output of the 36 OR element of module 4 is delayed by the delay element 38 while reading the contents of the fixed cell ROM 30 and then through the output 44 of the module 4, the synchronizing input 79 of the module 7 and the OR element 71 goes to the synchronizing input of the reverse counter, fixing in it the code of the base address of the memory cell of the server database, where you need to record the substantial part of the received codogram.

As a result of this, a code of the base address of the server database memory cell will appear on the address output of the system 21, where the contents of the received codogram should be written.

Thirdly, the same synchronization pulse from the input 79 of the module 7 is delayed by the element 75 for the time the code of the base address is entered into the counter 70 and through the system output 22 is issued to the input of the first server interrupt channel.

By this signal, the server goes to the subroutine for recording the content of the codogram from the output 20 of the system at the address that is generated at the output of the 21 system.

In parallel, the pulse from the output of element 75 is delayed by the delay element 76 for the time of recording the content of the codogram from output 20 to the address generated at output 21, and then from output 81 of module 7 it is output to the setting inputs of register 1 and trigger 32 of module 4, returning them to their original state and thereby preparing for a new cycle of work.

Trigger 32 of module 4 is designed to block the signal path of call processing operators during the update of the server database.

If the trigger 32 of module 4 is in its initial state, then the high potential from its inverse output 45 through the input 62 of module 5 goes to one of the inputs of element 56 AND and opens it one at a time, allowing the system to work in the mode of issuing data at the request of call processing operators .

Request codes of call processing operators come from input 12 to the information inputs of register 2, where they are entered by synchronizing pulses from input 15.

The structure of the codogram of the request of call processing operators is as follows:

The code The code call agent request id call center operator workstation addresses

The request identifier code of the call processing operators from one of the outputs of the register 2 through the input 60 of the module 5 is fed to the input of the decoder 51, which decrypts the request identifier code and gives a high potential to one of its outputs. For definiteness, we assume that the high potential of the decoder 51 entered one input of element 55 I.

Unlike the prototype, the synchronization of the system in this mode is carried out upon receipt of the codogram of the request for input to the system 12 by the synchronizing pulse from input 15, which through the synchronizing input 61 of module 5 goes to another input of element 56 I.

If element 56 AND is closed by the low potential of trigger 32, then the server database is being updated and the request signal chain will be blocked.

If the And 56 element is opened, then the synchronizing pulse from the input 61 of the module 5 passes to the input of the delay element 58, which delays it for the time of entering the request code code into the register 2. After that, the delayed synchronization pulse from the output of the element 58 goes to the polling of the state of the elements 53-55 I.

Since only the 55 And element will be opened by the high potential of the decoder 31, then, after passing through this And element, the delayed synchronizing pulse, firstly, enters the read input of the fixed memory cell of the permanent storage device 50, where the base address of the server database memory cell is stored, from where it is necessary to issue the requested information and reads it through the information output 63 of module 5, the information input 78 of module 7 and the elements OR of the group 73 to the information input of the counter 70.

Secondly, the same synchronizing read pulse at the output of the OR element 56 56 of the module 5 is delayed by the delay element 59 for the time of reading the contents of the fixed cell ROM 50 and then through the output 64 of the module 5, the synchronizing input 80 of the module 7 and the OR element 71 is fed to the synchronizing input of the reverse counter 70, fixing in it the code of the base address of the memory cell of the server database.

As a result of this, at the address output of the system 21, the code of the base address of the server database memory cell will appear, from where it is necessary to select the requested information.

Thirdly, the same synchronization pulse from the input 80 of the module 7 passes through the OR element 72, is delayed by the element 74 for the time the base address code is entered into the reverse counter 70, and through the system output 23 is issued to the input of the second server interrupt channel. By this signal, the server goes to the subroutine for reading the content of the codogram from the memory cell of the server database at the address that is generated at the output of the system 21.

The information read from the memory cell of the server database is fed to input 13 of register 3, where it is entered by the synchronizing pulse of the server from input 16.

From the output of register 3, the data through the input 95 of module 8 is supplied to the inputs of each of the groups of 90-92 AND elements, the outputs of which are connected to the inputs of the corresponding workstations of call processing operators through the corresponding outputs 24-26 of the system.

The choice of the workplace of the corresponding operator is carried out by the code of its address coming from other information outputs of the register 2 to the input of the decoder 6.

The decoder 6 decodes the address code and gives a high potential to one of its outputs, for example, to its first output. High potential from the first output through the input 96 of module 8 is supplied to one of the inputs of elements 90 I.

In parallel with this, the synchronizing pulse from input 16 through the input 99 of module 8 is fed to the input of the delay element 93, which delays it while recording the content of the codogram to register 3, and then passes to the other inputs of the 90 And elements, rewriting the data from the output of register 3 to the input the corresponding workplace of the client through the output 24 of the system.

In addition, the synchronizing pulse from the output of the element 93 is delayed by the time of issuing the request data to the operator’s workplace by the delay element 94 and is then issued from the output 100 to the installation inputs of the register 3, returning it to its original state.

In addition, unlike the prototype, in this system there is no need for the operator to re-type the request code if the identifiers of the data attributes are close to each other.

In this case, after receiving the requested data at the address formed in the reverse counter 70 of block 7, it is enough for the operator at his workplace to press one of the Forward or Back buttons.

For example, when you press the Forward key, an impulse is received at the system input 17, which is fed to the counting input of the reverse counter 70, increasing its contents by one, and therefore the address code at the system output 21 also increases by one.

The same pulse passes through the OR element 72, is delayed by the element 74 for the duration of the operation of the reverse counter 70, and is transmitted to the input of the second channel of the server interrupt through the system output 23.

By this signal, the server goes to the subroutine for reading the content of the codogram from the next memory cell of the server database at the address that is generated at the system output 21.

If the operator at his workplace presses the "Back" key, then the pulse is fed to the input 18 of the system and then to the subtracting input of the reversible counter. With the arrival of this pulse, the reverse counter 70 decreases the base address of the memory cell by one.

In addition, the same pulse passes through the OR element 72, is delayed by the element 74 for the duration of the operation of the reverse counter 70, and through the system output 23 is issued to the input of the second server interrupt channel. By this signal, the server goes to the subroutine for reading the content of the codogram from the next memory cell of the server database at the address that is generated at the system output 21.

Thus, the exclusion of buffer blocks of memory and the time interval selector made it possible to simplify the system significantly, and the implementation of the asynchronous mode of user-server interaction made it possible to significantly increase its speed.

Sources of information taken into account when drawing up the description of the application:

1. US patent No. 5713014, 1998

2. Patent WO 2006/123777 (11/23/2006) (prototype)

Claims (1)

An automated electronic document management system for on-duty dispatch services of municipalities, containing a module for receiving messages of on-duty dispatch services, the information input of which is the first information input of the system designed to receive input codograms of on-duty dispatch services, the synchronizing input of a module for receiving messages on-call dispatch services is the first system synchronization input intended for receiving synchronization signals of entering input codograms to the module for receiving messages from the duty-control services, one output of the module for receiving messages from the duty-dispatch services is the information output of the system, and the other output of the module for receiving messages from the duty-dispatch services is connected to the information input of the module for identifying the address of updated records of the system database, the module for receiving requests from operators call processing, the information input of which is the second information input of the system, designed to receive requests from call processing operators, synchronization The input of the call processing operator request receiving module is the second system synchronizing input for receiving the synchronization signals of entering the request codes into the call processing operator request receiving module, and one output of the call processing operator request receiving module is connected to the input of the user workstation address identification module, the module receiving records of the system server database, the information input of which is the third information input of the system, intended for reception of system server database records, the synchronizing input of the system server database record receiving module is the third system synchronizing input for receiving the database server synchronizing signals, and the channel switching module for data output to the workstations of call processing operators, the control inputs of which are connected to the corresponding outputs of the module for identifying the addresses of workstations of call processing operators, the information input of the module for switching data output channels is connected to the information output of the system server database record receiving module, and the information outputs of the switching module of the data output channels to the workstations of call processing operators are group information outputs, characterized in that it contains a data address request identification module of call processing operators, the information input of which is connected to another the information output of the module for receiving requests from call processing operators, the synchronizing input of the module for identifying the addresses of the data of requests from the operator in call processing, it is connected to the second synchronizing input of the system, and the control input of the address identification module of the data request of call processing operators is connected to the control output of the address identification module of updated database records, the synchronizing input of which is connected to the first synchronizing input of the system, and the data reading control signal generation module system databases, the first information and first synchronizing inputs of which are connected to the information and synchronizing m outputs of the identification module of the address of the updated database records, respectively, the second information and second synchronizing inputs of the module for generating control signals for reading data from the database of the system are connected to the information and synchronizing outputs of the module for identifying addresses of the data of the requests of call processing operators, respectively, the first and second control inputs of the signal generating module control read data database systems are the first and second control inputs of the system we, the address output of the system database data reading control signal generation module is the system address output, the first synchronizing output of the system database data reading control signal generation module is the first synchronizing system output for issuing control signals to the input of the first channel channel of the database server interrupt, the second synchronizing output of the module for generating control signals for reading data from the database of the system is the second the system output intended for issuing control signals to the input of the second channel for interrupting the database server, and the installation output of the module for generating control signals for reading data from the database of the system is connected to the installation inputs of the module for receiving messages on duty dispatch services and the module for identifying addresses of updated records of the system database at the same time, the synchronizing input of the module for switching channels of data output to the workstations of call processing operators is connected to the third synchronizing at the system input, and the installation output of the module for switching channels of data output to the workstations of call processing operators is connected to the installation input of the module for receiving records of the system server database.