RU113039U1 - AUTOMATED SYSTEM OF THE ONE DUTY DISPATCH SERVICE 112 - Google Patents

Abstract

The automated system of the unified on-duty dispatch service 112, containing a control module for the system database data sampling, the first and second control inputs of which are the first and second control inputs of the system, the address output of the system database data sampling control module is the address output of the system intended for issuing an address data sampling to the information input of the database server, the first synchronizing output of the system database sampling control module is the first synchronizing output of the system, intended for issuing control signals to the input of the first interrupt channel of the database server, the second synchronizing output of the system database data sampling control module is the second synchronizing output of the system, intended for issuing control signals to the input of the second interrupt channel of the database server, the module for selecting the addresses of the workstations of call processing operators, the outputs of which are connected to the corresponding The corresponding control inputs of the module for switching channels for issuing data to the workstations of call processing operators, the information outputs of the group of which are information outputs of the system group intended for issuing data to the automated workplaces of call processing operators, characterized in that it contains a module for identifying addresses of updated system database records , the information input of which is the first information input of the system, intended for receiving input codograms of the dispatching services, synchronizing the input of the identification module

Description

The utility model relates to the field of computer technology, in particular, to an automated system of a single duty dispatch service 112.

Improving the safety and security of the population and critical facilities from these threats is one of the most important tasks for ensuring national security and stable socio-economic development of the Russian Federation.

The main task today is to determine the requirements, organizational measures and areas of work to create a system for providing emergency call services through a common number 112 (system 112) on the basis of unified duty dispatch services.

Each such service should not only provide operators with the reception of messages about incidents, but also provide psychological support to the caller, be able to automatically determine his number, collect data on the location of the subscriber device with this number and other information from the telecom operator, and also provide automatic dialing to the subscriber in case of sudden interruption of the connection.

To solve this problem, registration and documentation of all incoming and outgoing messages (recording, archiving, searching, transmission, etc.) are required; operator’s assessment of all incoming incident information; transfer of necessary information about the incident to the appropriate organizations (fire service, police, rescue and emergency medical services, the Antiterror service, emergency housing and communal services) for emergency response.

To this we must add the need to maintain a database of the main characteristics of incidents, the beginning and completion of an emergency response to received messages, and its main results; summarizing information about what happened, as well as generating statistical reports on incoming calls.

The peculiarity of the technical problem to be solved is that clients - users of a real-time information system that collects and processes data from distributed remote information sources, can receive information collected and processed on servers in the form of relevant help documents in real-time as well time.

Known systems that could be used to solve the problem (1, 2).

The first of the known systems contains data reception and storage units connected to control and data processing devices, search and selection units connected to data storage and display units, the synchronizing inputs of which are connected to the outputs of the control unit (1).

A significant drawback of this system is its structural complexity due to the use of complex multiprocessor nodes.

Another system is known, comprising a unit for receiving a telephone call number, a unit for identifying reference addresses of the call number database, a unit for selecting call numbers, a unit for generating current addresses of the call number database, a unit for identifying call number data, a unit for receiving call number data from the server database systems, a unit for receiving data from a situational card, a unit for selecting emergency operational services, and a switching unit for issuing calls to emergency operational services. (2).

The last of the above technical solutions is closest to the described.

Its disadvantage lies in the limited functionality of the workstation, due to the lack of the ability to receive messages from operators of other duty dispatch services.

The purpose of the invention is the expansion of the functionality of the system by implementing the reception and processing of messages not only from users of the system, but also from operators of other duty dispatch services.

This goal is achieved in that the system containing the control module for selecting data from the database of the system, the first and second control inputs of which are the first and second control inputs of the system, the address output of the control module for selecting data from the database of the system is the address output of the system, designed to provide the address of the sample data to the information input of the database server, the first synchronizing output of the module for managing the database data sampling system is the first synchronizing output s the system intended for issuing control signals to the input of the first channel interruption channel of the database server, the second synchronizing output of the control module for selecting data from the database of the system is the second synchronizing output of the system intended for issuing control signals to the input of the second channel interruption of the database server, the module for selecting working addresses places of call processing operators, the outputs of which are connected to the corresponding control inputs of the switching module of the channels for issuing data to workstations call processing operators, the information outputs of the group of which are the information outputs of the system group, designed to provide data to the automated workstations of call processing operators, an address identification module for updated records of the system database has been introduced, the information input of which is the first information input of the system intended for receiving input codes duty-dispatch services, synchronizing the input of the address identification module of the updated database records with The system is the first synchronizing input of the system, intended for receiving synchronizing signals of entering the input codograms into the address identification module of the updated records of the system database, one information output of the address identification module of the updated records of the system database is the information output of the system, and the other output of the address identification module of the updated database records system data is connected to the first information input of the data base control module of the system database, while the synchronizing output of the address identification module of the updated database system records is connected to the first synchronizing input of the system database data selection control module, and the installation output of the system database data selection control module is connected to the installation input of the address identification module of updated system database records, and the address identification module data requests of call processing operators, the information input of which is the second information input of the system, are intended for receiving requests from call processing operators, the synchronizing input of the address identification module of the call processing data of the call processing operators is the second synchronizing input of the system designed to receive the synchronizing signals of entering the request codes into the identification module of the data address of the request of call processing operators, the control input of the address identification module of the data of processing call requests calls is connected to the control output of the address identification module of the updated database records of the system, one information output of the module for identifying addresses of data of requests of call processing operators is connected to the second information input of a module for managing data samples of the database system, another information output of module for identifying addresses of data of requests for call processing operators is connected to the information input of the module for selecting addresses of workstations of call processing operators , and the synchronizing output of the address identification module of the data requests of call processing operators is connected to the second system to the synchronizing input of the system database data selection control module, while the information input of the switching channel of the data output channel to the workstations of call processing operators is the third information input of the system designed to receive system server database records, and the synchronizing input of the switching channel switching module of data output to the working the place of the call processing operator is the third synchronizing input of the system, designed to receive synchronizing signals from the database server s.

The invention is illustrated by drawings, where Fig. 1 is a structural diagram of a system, Fig. 2 is a structural diagram of an address identification module of updated records of a system database, Fig. 3 is a structural diagram of a request data identification module of call processing operators, Fig. 4 - a structural diagram of a module for controlling the selection of data from a database of the system, FIG. 5 is a structural diagram of a module for switching channels for issuing data to workstations of call processing operators, and FIG. 6 is an example of a functional diagram of a system 112.

The system (Fig. 1) comprises a module 1 for identifying addresses of updated records of a system database, a module 2 for identifying addresses of data of requests from call processing operators, a module 3 for managing data samples of a database of the system, a module 4 for selecting addresses of workstations of call processing operators, and a switching module 5 channels for issuing data to workstations of call processing operators.

Figure 1 shows the first 11, second 12 and third 13 information inputs of the system, the first 14, second 15 and third 16 synchronizing inputs of the system, the first 17 and second 18 control inputs of the system, as well as information output 20, address output 21, first 22 and the second 23 synchronizing outputs and a group of information outputs 24-26 of the system.

Module 1 (figure 2) identifies the addresses of updated records in the database of the system contains a register 29, a memory unit 30 made in the form of read-only memory, a decoder 31, a trigger 32, elements 33-35 AND, element 36 OR, elements 37.38 delay . The drawing shows information 11, synchronizing 14 and installation 42 inputs of the module, as well as information 43, synchronizing 44 and controlling 45 outputs of the module.

Module 2 (figure 3) identifies the addresses of the data requests of call processing operators contains a register 49, a memory unit 50, made in the form of read-only memory, a decoder 51, AND elements 53-56, OR element 57, delay elements 58, 59. The drawing shows information 12, synchronizing 15 and controlling 62 inputs, as well as information 63 and synchronizing 64 outputs of the module.

Module 3 (FIG. 4) of the system database data selection control comprises a reverse counter 70, OR elements 71, 72, OR group 73, delay elements 74, 75, 76. The drawing shows the first 77 and second 78 information inputs, the first 79 and second 80 clock inputs, the first 17 and second 18 control inputs, as well as address 21, first 22 and second 23 clock and installation 81 outputs.

Module 4 (FIG. 1) of the selection of addresses of workstations of call processing operators is made in the form of a decoder having an input connected to one output of module 2 and control outputs connected to the corresponding control 96-98 inputs of module 5.

Module 5 switching channels for issuing data to workstations of call processing operators (Fig. 5) contains a register 89, groups 90-92 of AND elements, delay elements 93, 94. The drawing shows the information 13 input, controlling 96-98 inputs and the synchronizing 16 input of the module, as well as a group of 24-26 information outputs.

The system operates as follows.

The information input 11 of the system along the data transmission path consistently receives messages (codograms) from objects-sources of information containing indicative and informational parts.

The objects of information sources are the duty dispatch services of system participants (emergency operational services):

- fire service;

- emergency response service;

- police service;

- ambulance service;

gas network emergency service;

- Service "Antiterror".

The structure of the codogram is as follows:

Characteristic part of the codogram Information part of the Codogram Message ID Code Message Content Code

The codogram code from input 11 enters the information inputs of the register 29 of module 1, where the content of the codogram is entered by the synchronizing pulse supplied to the synchronization input of the register 29 of module 1 from input 14.

The content part of the codogram from one information output of the register 29 goes to the system output 20, and the feature part of the codogram from the other information output 41 of the register 29 goes to the input of the decoder 31, which decrypts the code of the identifier of the codogram and gives a high potential to one of its outputs. For definiteness, we assume that the high potential of the decoder 31 is received at one input of the element 33 I.

In contrast to the prototype, the system is synchronized upon receipt of the codogram at the system input 11 by the synchronizing pulse from input 14, which is received both at the input of the delay element 37 and at the direct input of the trigger 32, setting it to a single state, in which Inverted output 45 of trigger 32 will produce a negative potential.

The delay element 37 delays the synchronization pulse for the time the codogram code is entered in the register 29. After that, the delayed synchronization pulse from the output of the element 37 goes to the polling of the state of elements 33-35 I.

Since only the 33I element will be open by the high potential of the decoder 31, then, passing this And element, the delayed synchronizing pulse, firstly, is fed to the read input of the fixed memory cell of the permanent storage device 30, where the base address of the server database memory cell is stored, where it is necessary to record the information received by the register 29 and reads it through the information output 43 of the module 1, the information input 77 of the module 3 and the elements OR of the group 73 to the information input of the reverse counter 70.

Secondly, the same synchronizing read pulse at the output of the 36 OR element of module 1 is delayed by the delay element 38 while reading the contents of the fixed cell ROM 30 and then through the output 44 of the module 1, the synchronizing input 79 of the module 3 and the OR element 71 goes to the synchronizing input of the reverse counter, fixing in it the code of the base address of the memory cell of the server database, where you need to record the substantial part of the received codogram.

As a result of this, a code of the base address of the server database memory cell will appear on the address output of the system 21, where the contents of the received codogram should be written.

Thirdly, the same synchronization pulse from the input 79 of the module 3 is delayed by the element 75 for the time the code of the base address is entered in the counter 70 and through the system output 22 is issued to the input of the first server interrupt channel.

By this signal, the server goes to the subroutine for recording the content of the codogram from the output 20 of the system at the address that is generated at the output of the 21 system.

In parallel with this, the pulse from the output of element 75 is delayed by the delay element 76 for the time of recording the content of the codogram from output 20 to the address generated at output 21, and then from output 81 of module 7 it is output to the installation inputs of register 29 and trigger 32 of module 1, returning them to their original state and thereby preparing for a new cycle of work.

Trigger 32 of module 1 is designed to block the signal path of call processing operators during the update of the server database.

If trigger 32 of module 1 is in the initial state, then the high potential from its inverse output 45 through the input 62 of module 2 is supplied to one of the inputs of element 56 AND and opens it one at a time, allowing the system to operate in the mode of issuing data at the request of call processing operators .

Request codes for call processing operators come from input 12 to the information inputs of register 49 of module 2, where they are entered by synchronizing pulses from input 15.

The structure of the codogram of the request of call processing operators is as follows:

The code The code call agent request id call center operator workstation addresses

The code of the request identifier of call processing operators from one output of the register 49 is input to the decoder 51, which decrypts the code of the request identifier and gives a high potential to one of its outputs. For definiteness, we assume that the high potential of the decoder 51 entered one input of element 55 I.

Unlike the prototype, synchronization of the system’s operation in this mode is also carried out upon receipt of the codogram of a request for input to the system 12 by a synchronizing pulse from input 15, which is fed to another input of element 56 I.

If element 56 AND is closed by the low potential of trigger 32, then the server database is being updated and the request signal chain will be blocked.

If the And 56 element is opened, then the synchronizing pulse from input 15 passes to the input of the delay element 58, which delays it for the time of entering the request code code into the register 29 of module 2. After that, the delayed synchronization pulse from the output of the element 58 goes to the polling of the state of the elements 53-55 I.

Since only the 55 And element will be opened by the high potential of the decoder 31, then, after passing through this And element, the delayed synchronizing pulse, firstly, enters the read input of the fixed memory cell of the permanent storage device 50, where the base address of the server database memory cell is stored, whence it is necessary to give out the requested information and reads it through the information output 63 of module 2, the information input 78 of module 3 and the elements OR of the group 73 to the information input of the counter 70.

Secondly, the same synchronizing read pulse at the output of the OR element 57 of module 2 is delayed by the delay element 59 for the time of reading the contents of the fixed cell ROM 50 and then through the output 64 of module 2, the synchronizing input 80 of module 3 and the OR element 71 is fed to the synchronizing input of the reverse counter 70, fixing in it the code of the base address of the memory cell of the server database.

As a result of this, at the address output of the system 21, the code of the base address of the server database memory cell will appear, from where it is necessary to select the requested information.

Thirdly, the same synchronization pulse from the input 80 of module 3 passes through the OR element 72, is delayed by the element 74 for the time the base address code is entered into the reverse counter 70, and is transmitted to the input of the second server interrupt channel through the system output 23. By this signal, the server goes to the subroutine for reading the content of the codogram from the memory cell of the server database at the address that is generated at the output of the system 21.

The information read from the memory cell of the server database is fed to input 13 of register 89 of module 5, where it is entered by the server's synchronizing pulse from input 16.

From the output of the register 89, the data goes to the inputs of each of the groups of 90-92 AND elements, the outputs of which are connected to the inputs of the corresponding workstations of call processing operators through the corresponding outputs 24-26 of the system.

The workplace of the corresponding operator is selected by the code of its address coming from another information output 65 of register 49 of module 2 to the input of decoder 4.

Decoder 4 decodes the address code and gives a high potential to one of its outputs, for example, to its first output. High potential from the first output through the input 96 of the module 5 is supplied to one of the inputs of the elements 90 I.

In parallel with this, the synchronizing pulse from input 16 enters the input of the delay element 93, which delays it while the content of the codogram is recorded in the register 89, and then passes to the other inputs of the 90 And elements, rewriting the data from the output of the register 89 to the input of the corresponding workstation of the processing operator data through 24 system output.

In addition, the synchronizing pulse from the output of the element 93 is delayed by the time the request data was sent to the operator’s workplace by the delay element 94 and then it is issued to the installation input of the register 89, returning it to its original state.

In addition, unlike the prototype, in this system there is no need for the operator to re-type the request code if the identifiers of the data attributes are close to each other.

In this case, after receiving the requested data at the address generated in the reverse counter 70 of module 3, the operator at his workplace just press one of the “Forward” or “Back” button.

For example, when you press the Forward key, an impulse is received at the system input 17, which is fed to the counting input of the reverse counter 70, increasing its contents by one, and therefore the address code at the system output 21 also increases by one.

The same pulse passes through the OR element 72, is delayed by the element 74 for the duration of the operation of the reverse counter 70, and is transmitted to the input of the second channel of the server interrupt through the output 23 of the system.

By this signal, the server goes to the subroutine for reading the content of the codogram from the next memory cell of the server database at the address that is generated at the system output 21.

If the operator at his workplace presses the "Back" key, then the pulse is fed to the input 18 of the system and then to the subtracting input of the reversible counter. With the arrival of this pulse, the reverse counter 70 decreases the base address of the memory cell by one.

In addition, the same pulse passes through the OR element 72, is delayed by the element 74 for the duration of the operation of the reverse counter 70, and through the system output 23 is issued to the input of the second server interrupt channel. By this signal, the server goes to the subroutine for reading the content of the codogram from the next memory cell of the server database at the address that is generated at the system output 21.

Thus, the introduction of new modules and new constructive connections has significantly expanded the functionality of the system by implementing the reception and processing of messages not only from users of the system, but also from operators of other duty dispatch services.

Sources of information taken into account when drawing up the description of the application:

1. Patent WO 2006/123777 (11/23/2006)

2. RF patent No. 104744 (01/13/2011) (prototype)

Claims (1)

An automated system for the unified dispatch service 112, comprising a system database data access control module, the first and second control inputs of which are the first and second system control inputs, the address output of the system database data access control module is an address output of the system designed to provide an address data sampling to the database server information input, the first synchronizing output of the system database data sampling control module is the first synchronization the system output intended for issuing control signals to the input of the first channel of the database server interrupt, the second synchronizing output of the system database data selection control module is the second system synchronizing output for issuing control signals to the input of the second channel of the database server interrupt, selection module addresses of workstations of call processing operators, the outputs of which are connected to the corresponding control inputs of the issuing channel switching module на to the workstations of call processing operators, the information outputs of which are information outputs of the system group, intended for issuing data to the automated workstations of call processing operators, characterized in that it contains an address identification module for updated records of the system database, the information input of which is the first information system input intended for receiving input codograms of duty dispatch services, synchronizing the input of the identification module addresses of updated records of the system database is the first synchronizing input of the system designed to receive synchronization signals for entering input codograms into the module for identifying addresses of updated records of the system database, one information output of the identification module of the address identification module of updated records of the system database is the information output of the system, and the other output of the module identification of addresses of updated records of the system database is connected to the first information input of the control module the system database data, while the synchronizing output of the address identification module of the system database updates records is connected to the first synchronizing input of the system database data selection control module, and the installation output of the system database data selection control module is connected to the installation input of the address records identification module of updated records system database, and a module for identifying addresses of data of requests from call processing operators, the information input of which is the second information The system input is intended to receive calls from call processing operators, the synchronization input of the address identification module of data requests from call processing operators is the second synchronization input of the system that is used to receive synchronization signals from entering request codes into the address identification module of data requests from call processing operators, the control input of the identification module call request operator data addresses is connected to the control output of the identifier module the addresses of the updated records of the system database, one information output of the address identification module of the call processing operator request data address module is connected to the second information input of the system database data selection control module, the other information output of the call processing operator query data address identification module module is connected to the information input of the address selection module workstations of call processing operators, and the synchronizing output of the module for identifying the addresses of the data of the request of the operator in call processing, it is connected to the second synchronizing input of the system database data selection control module, while the information input of the switching module of the data output channels to the workstations of call processing operators is the third information input of the system designed to receive system server database records, and the synchronizing module input switching the channels of data output to the workstations of call processing operators is the third synchronizing input of the system, intended for reception from database server clock signals.